13 Disney Fantasy Cruise Reviews

Outstanding Staff: Heru (cabin steward); Kevin (customer service desk); Melvina (cabin steward) The Great: - received a cabin upgrade; my 8 year old daughter had a fantastic time on the ship Dining: - Buffet meals in the morning ... Read More
Outstanding Staff: Heru (cabin steward); Kevin (customer service desk); Melvina (cabin steward) The Great: - received a cabin upgrade; my 8 year old daughter had a fantastic time on the ship Dining: - Buffet meals in the morning and at lunch were mostly excellent - Supper was usually poor: meats were mostly dried out and of poor quality - when you name a dish a certain name (ie. Jerk Chicken; amaretto desert) ensure that it remotely tastes like said named dish - I have lived in the Caribbean for a number of years, and the Jerk chicken did not taste like Jerk chicken, not even remotely; the amaretto desert barely had a hint of amaretto; the coconut curry was poor overall, although it was closest to the name) - cooks very timid with the spices, very bland - wife ate the worst lasagna of her life, and she's not normally a picky eater - our table partners were far more disappointed with their meals than we were, and would agree that the food served at supper was sub-par - service was just okay, often slow, and at times would get orders wrong - nice people though Entertainment: - Aladdin was good - Magician was poor and kept constantly plugging his wares - Ventriloquist was very good - Comedian was good - rest of the shows - okay for the kiddies, but nothing to write home about Overall Onboard Experience: - excellent for my young child and wife, who spent a lot of time with the characters, at the movies, shows, boutique, tea time, etc. - poor overall experience for myself and my 13 year old boy who wanted to hang out - he's not into the characters and/or into the shows; we spent time on the basketball court, but there is only so much time you can spend with the sun beating down on you all day; - terrible pool experience: my 13 year old who is 6 feet 2 inches tall and looks 18 (three weeks prior a waiter at a restaurant asked him what kind of beer he wanted to drink) did not want to spend time in the kiddie pool with the 2, 3 and 5 year olds; nor did I, as I am over 6 feet myself - to have two grown men hang out with the little kiddies would not only look odd, but it was not something that we were interested in doing - so we went to the adult pool one night at about 10:00 p.m. - spend an hour there, and was great (it was empty) - next night we went again to hang out a bit and cool off, and this time a different attendant questioned his age and kicked him, even though there were only two other people there, and the two of us were behaving appropriately (we were being civilized, not loud, not disturbing anyone, etc.) - talked to Customer Service about the situation, and they were unwilling to budge and/or accommodate, even though I told them that my son would act appropriately, orderly, etc. and not disturb anyone - spoke to 4 managers in total - Yuki was very nice, but could not assist - after speaking to Yuki, two managers came to speak to me at the same time; I found that a bit "aggressive" of them - last manager by the name of Arief (apparently the top customer service manager on the ship) seemed a bit condescending (ie. Mr. "A" we have already discussed this with you...Mr. "A", I am not going to go over the same points that were already discussed"); I am not even sure that he correctly understood everything that I spoke to him about (seemed to have some difficulties understanding- English is my 4th of 5 languages, so there is no excuse that he should not have understood his customers) - overall, other than Yuki, I found the latter managers unwilling to listen; unwilling to use their heads and apply some discretion; all hid behind their "policies") - they all told me that my son and I could hang out together in the kiddie pool, or that my son could go to the teenage pool (true, he could, but then he'd be there by himself and I'd be by myself in the adult pool - not my idea of family time) - kept telling me that if they let my son in the pool, then they'd have to let all other teenage children in the pool (untrue - they gave me a cabin upgrade - they did not give everyone else on the ship an upgrade); we live in world full of policies, rules, etc.; exceptions to these policies and rules are made all the time based on individual circumstance (ie. people get a break from traffic tickets all the time; bureaucrats and politicians intervene in certain cases to make exceptions based on individual circumstances; etc.) - applying discretion is what allows our world to function more smoothly at times... Overall: The staff were nice overall, other than the higher-up client/customer service managers who were unwilling to provide the customer service that Disney supposedly prides itself on. At least for myself and my son, we did not in any way receive our money's worth - we could have done the same cruise with a different line anywhere from 50% - 65% cheaper. Movies on the television were limited. Even though we weren't on the cruise to watch movies, given the fact that my son was kicked out of the pool, we spent a fair amount of time in the room when not playing basketball, eating, at the shows, etc. Read Less
Sail Date August 2019
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were ... Read More
We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were disappointed by almost every significant aspect of the trip. The disappointment began almost immediately. After working with the front desk to sign up for a few activities, we sat down for lunch. The dining room was nearly empty at the time, and yet we were placed immediately next to a bussing station where the noise, which included the waitstaff and bussers neglecting their basic responsibilities, was nearly unbearable. And regarding those basic responsibilities, despite the fact that the dining room was nearly empty, our waiter disappeared for 10 to 20 minutes at a time and our lunch (with our two young children) took about two hours. Our dinner that same night was no better. We were placed in a back corner, again immediately next to a bussing station. And somehow, the service was even worse (Table 115 at the Enchanted Garden, if this helps identify our initial waiters). Our waiters made no effort to interact with us or, more importantly, our children. The busing station was again loud with servers talking and, of course, dishes clanking. And meanwhile, while we were informed that Kids Club personnel would come by our table to grab our children, we never saw them. 30 minutes after they were supposed to come by, we inquired but were told that the Club had already come by. Of course, they had come nowhere near our table. And yet, when we complained to the head waiter, Dan, his response was literally that it was “out of our control.” This response was beyond rude and simply unacceptable. When I finally complained to the front greeting station, someone finally helped us when I recommended calling the kids club. Two young ladies came down to get our children, though once again, I was not impressed by these 2 young ladies— they didn't get down and talk to the kids, they talked amongst themselves and just told the kids to keep up. After dinner we were so upset we went to the front desk and asked for a change in table. Keep in mind that this was all on the first day. The next day we were moved to a new table, which thankfully was better placed and staffed. Cornwall and Nery were lovely—at least they were more interactive and even gave us a few riddles to solve (as a side-note, our stateroom attendant was also quite good. We do not recall her name, but our room number was 7678. A minor bright spot for our trip). Turning back to the dining experience though, there still wasn't any Disney magic to be found. Other wait staff was doing magic tricks for their tables, or folding the kids menus into special shapes or bringing the kids extra napkins folded like flowers or hats. Ours really did nothing extra for us, and while Dan came by to check on us from night to night, it was clear he was doing so not out of a genuine wish to make our experience memorable, but rather to cover himself for the first-night debacle. The 7 nights of entertainment was also extremely disappointing. It had two decent shows with Disney characters etc., and the ventriloquist, Taylor Mason, was great! However, there was also a guitar player whose act seemed to be nothing more than taking requests for older songs from the audience and a talented but extremely boring guitar player. There were also sticks and boards players who were entertaining, but far from headliner quality. The "broadway" night was a man who sang to the crowd for an hour. My daughter fell asleep, my husband and son left after half an hour. That was NOT magical, it was boring, we can listen to CD's at home. We thought there would be at least some dancing in the background or something. The juggler/comedian who performed was quite good, but he was not a headliner, you had him in one of the small rooms, where he couldn't even do certain juggling acts due to the low ceiling. So while there were a few good shows, some of the nights were a complete waste of time. I was told that the entertainment on a Disney Cruise was incredible. That is simply not the case. As for the late-night adult entertainment - Chris was incredible. He made any and all activities fun. But he disappeared after night three of the cruise. The other nights they had mini shows that were mostly boring. The Broadway guy sang—again. The guitar guy sang—again (and did the same show of, “no I don't do that type of music,” and then would play some music that we wanted to play. Really no creativity whatsoever. The juggler/magician once again did a nice show. And the violinist in the champagne lounge was lovely. We did some trivia games (they were okay at best), we did the character drawings (the teachers seemed to be reading off a paper and not very trained). We did the carrot and potato race twice, which was a decent activity. We did the magic show (the kids loved it, but then the magician performed 2 more times, the exact same show). Just like the juggler, one act on repeat. Same with sticks and boards side show, same as stage show. I already talked about the wait staff, the food for the kids was fine, but the food for the adults was nothing special and actually blown away by the food on Norwegian cruise lines. Another disappointment was of course Castaway Cay – the ship tried to dock 3 times and couldn't. We of course understand safety and we appreciate the effort to dock at the island. But this is a significant part of a Disney Caribbean Cruise. How is it that you don't have an alternative plan to get people on the island if currents are strong and wind are high? But more importantly, if you don’t have a plan, where are the plans to make the extra day at sea even somewhat memorable? The plans appeared to be nothing more than a couple of trivia games, another potato race, and a sticks and boards workshop that were thrown together at the last minute. How does that possibly compare a day on a private island with white sands, snorkeling, bike riding, and water slides? Our kids were literally in tears, and yet I couldn’t even begin to lie to them and say that the activities during the day at sea somehow made up for it. Interestingly, the Castaway Cay activities were never removed from the on-board Disney Cruise app (that the staff recommended continuously), despite attempting to refresh the app so that those activities would disappear. Therefore, while we were sitting on the ship that day, whenever we would look at the app we would still have to see the fun activities we were missing. It was a brutal blow to my kids to have to see these activities, but then be informed that those were the ones from the island, and therefore not available. Turning to the Kids Club--you are Disney and the cruise is supposed to be an amazing experience for the children. How is it possible that this was run so poorly? Our kids are seven and nine years old. You had a few sporty activities for the 9-year-old age group in the club rooms. But it was basically LORD OF THE FLIES in there. The counselors did not run the games well, and the games were not fun because they would turn into chaos within just a few minutes. Why would you not organize activities where the counselors lead them on different activities on the boat, such as basketball, or dodge ball? Or at least keep the games organized so the kids can have fun and not be fighting over the rules? Absolutely unacceptable. People had to sign up for the soap race car event early. My son missed this since (like the dinner crew) it wasn't really announced (you had to look for it). My daughter did some cooking, volcano building, and slime making, and she traced a few Disney pictures. These were all fine, but these are the most memorable activities over a 7-day cruise? Meanwhile, our son played video games almost the entire time he was in there. To be clear, my son was on a Disney Cruise, and yet when he was in the Disney Kids Club he was left on his own to play video games. I even saw one of the counselors meanly grab a kid by the arm and push him back because the child was trying to ask a question while I was talking to the counselor. Luckily another counselor came over and took the kids away but if that was my kid, I would have been furious. Given the lack of interaction in the kids club, neither one of my children really met anyone that they now consider a friend. Not surprising when there are about a dozen iPads and 10 other video game screens. Where are the camp counselors getting the kids together and playing name games and other interactive silly games that get kids laughing and making memories? They were usually standing together talking, or just leaning against a wall. Or standing out in front of the hallway directing people in. Not learning kids’ names, not teaching them songs, or how to draw, or playing board games with them, or running other games (there are books and books of games to play as Ice Breakers that kids that age love). After a week the counselors did not even KNOW who my kids where. I would go looking for them and they would have no advice for me, they could only look on the map at their little dot. The kids were literally just blinking GPS spots in their minds. In short, we choose a Disney Cruise, and paid a significant premium, for the Kids Club, the Disney shows, and overall Disney Magic. The other parts of a cruise you can get on any ship. Our decision seems to have turned out horribly. Again, how could our kids spend seven days with Disney counselors and come out not knowing one name, or one story, or one funny joke that was taught to them? This is completely unacceptable. Not having any game plan for a day at sea if Castaway Cay does not work out is similarly unacceptable. And the entertainment/shows were also disappointing. We did our best to try everything and find the Disney magic, but everything was far below what was expected. We took time off of work, flew out from California, and our kids missed school. We sacrificed a lot for this supposedly amazing experience. We could have had a better experience on a 4-day cruise out of Long Beach and still had 5 more days (and thousands of extra dollars) to do something else spectacular. Read Less
Sail Date April 2019
We have a 6-year old granddaughter & thought this would be a great cruise to take with her. However, it turned out to be not so great. The internet is awful, extremely expensive even if all you need to do is to send a short (all ... Read More
We have a 6-year old granddaughter & thought this would be a great cruise to take with her. However, it turned out to be not so great. The internet is awful, extremely expensive even if all you need to do is to send a short (all word) e-mail to keep our granddaughter's Mom informed about a stomach issue she had. We took an excursion that cost us over $300 for the 3 of us that would not let us take pictures & then wanted $200 for 6 pictures. When we complained to Disney, they said they had known about this issue for years and yet had not done anything about it. The swimming pool is so small that you can barely stand up in it much less swim. Our granddaughter loves to swim so she was disppointed. The last day at sea was a Star Wars Day and Disney meant it. There was absolutely nothing to do on the ship if you were not into Star Wars. Not a movie, nothing!! The entertainment on the ship was exactly the same entertainment we had last year on the Magic. Surely there are other entertainers that would come on the ship. The food was always lukewarm. Because our granddaughter had to see the doctor on the ship, we missed our evening meal time so we went to Cabanas. At Cabanas (no reservations taken) we were told that the three open tables were being reserved for people who had called ahead. Isn't that a reservation? So we would not miss the evening show, we went to Flo's where they were out of pizza and had two choices of food items. Again, a very disappointing situation at Disney. We will not be going on another Disney cruise. The characters never showed up at a single meal as they did on the Wonder last year. Obviously the Fantasy does not care about providing an exception "Family Cruise". Actually, the one good thing about the ship was the two doctors we saw on the ship. They were fantastic. Never again on Disney. Read Less
Sail Date January 2019
My wife and kids went on a Disney Cruise as part of our first vacation with our young kids. From day one we felt like our family was part of a third world country flea market. Every single person tried to upsale us on all services ... Read More
My wife and kids went on a Disney Cruise as part of our first vacation with our young kids. From day one we felt like our family was part of a third world country flea market. Every single person tried to upsale us on all services imaginable. it progressively got worse when my son stepped on a sea shell inside the boat. We went to the Ship emergency room and the nurse gave my wife a disgusted look for treating this as an emergency? ( my sons foot was infected for three days) She then perceded to charge us 350 dollars for putting a band aid and covering his foot with a bandage??? We asked for a recommendation of where to purchase a watch from Sal;the boats shopping guide. What I didn't realize is Disney collects 7 percent commission from diamond exchange. Instead of taking advantage of Caribbean wholesale pricing , merchants told me he has to give my discount to Disney because I brought in the vip cards received at the boat. Everything on the boat comes with automatic 15 percent gratuity on the bill regardless of the purchase. Disney also charges me 300 of mandatory gratuity to have my room cleaned and dinners served which I never eat because food on the ship was awful. ( one of my waiters even told me Disney is never known for tasty or quality food)I later found out they pass the cost of their staff and overhead to their guests by only paying roughly 10 percent of their salary and making guests pay set amount of mandatory gratuity to offset their costs and ultametly increase profit margins. Coffee on ship was bad, of course I had the option of purchasing coffee at three dollars for a Small cup? ( spent 150 on coffee alone throughout the week for my wife and I)They charge you for popcorn and waster? The only time I had a good dinner at the boat was when I skipped dinner ( last three nights) and decided to pay for a good meal at one of their restaurants. This cost me 600 for the three nights? I paid 6500 for the cruise and over 4000 on board as everything was an up charge and I was scammed into buying items I never wanted or needed? Every night one of the waiters upsold my 4 and 5 year old kids souvenir cups , of course I had to purchase as my kids wouldn’t eat and my waiter tricked them into thinking they were magical cups? My wife decided to get a $185 / 50 minute massage to alleviate the stress we were experiencing, sure enough the therapist literally tried to upsale my wife on 700 worth of product. My wife cried the entire night and had to buy 50 worth of product at the end as she felt very vuernable. This was a horrible cruise,royal carribeam is at least half the price and much more professional. Management is borderline rude and their employers are taught and mandated to upsale guests on useless products. I still can't believe guests pay 90 percent if their service staff wages with mandatory gratuity that's beyond the price of the boat? Adding insult to injury last night plumbing for my entire floor was. Time, our room smelled like a sewer, we had to spend five hours at their pool and restaurant until issue was fixed. My kids were cranky and exhausted, just horrible!!! Read Less
Sail Date April 2018
This was our 4th Disney Cruise. It was such a disappointment! In my comments that we left at the end of our cruise, I included 4 pages of items!!! First, the excursions were horrible. We paid just under $1,000 for two excursions and spent ... Read More
This was our 4th Disney Cruise. It was such a disappointment! In my comments that we left at the end of our cruise, I included 4 pages of items!!! First, the excursions were horrible. We paid just under $1,000 for two excursions and spent more time or transportation than at the actual excursion. I recommended dropping the Mystic Mountain Bobsled and the Xel-Ha resort tours as the docks are so far from the actual event you have no time at the destinations. We have never been on a cruise that had a rude crew. This one crew was uninformed and almost ran us over with carts and other transportation items. We were in room 10568, DO NOT use this room!! you are under the pool and ice cream area that has running and jumping from 8am until after 11. At 2am they started moving and cleaning the chairs so we could not sleep at all! The food was always cold and seemed to have a smaller selection than other cruises. If you eat early the shows are at 8:30pm, so if you are early to bed you will miss all the shows. the trivia is not fun because you have people that will say they got all the answers right (yes, Every one had that kind of people). The crafts are in the bars at the same time people are trying to enjoy the bars so that is not enjoyable. The movies are spread out so that you either miss the one movie or most of the activities. Our Grand Cayman was canceled due to weather and the activities that were thrown together was not compensative of missing a shopping port. The had the new Star Wars movie and it would have been better if they started back to back showings of that. That brings me to the onboard shopping. Tiffanys and a gourmet sweets shop replaced arcade and other parts of the ship. They were out of 12X12 2017 scrapbooks and said put it on the comment card. The clothes were high priced $25 for tees that were so thin you could see right through! Most made in Mexico and of poor quality. One t-shirt was $49.99 and would have to wear a shirt under the shirt. They ran out of star wars shirts (kids t-shirts were awesome! Adults just had star wars the last Jedi across the front) sold out in hours. The movie popcorn had pictures of pluto popcorn bucket, sold out the first day and still had the display up. Dining we had three adults put with our three adults and squeezed into an oval table for 4. We were celebrating and ordered the $50 cake to be presented at dinner, would have been rude not to share. However, they have no way for you to store it for the following night and no way to get it back to your room. Several times the information given at the front desk was incorrect, for example, we bought rum in port and they will take it until you leave. The front desk said we could pick it up at 6:30 am maybe as early as 6 am. When I went down about 6:15 am I was told no that was incorrect it was 7 am. went down few mins before and line of people already getting their alcohol. Seems they started just before 6:30 am. There was an issue at Castaway Cay for our card to purchase items, they do not take anything but you key to the world and they could not get a hold of ship. So we had to wait in line to figure out they had not taken a note off account then go wait in line for items to pay then go back and pay off charged items! They will add your tips to cash accounts (limit $500) that is almost $300 and then freeze your account if you are over. I could continue for pages...but I will end with this cruise was the WORST Disney Cruise we have ever been on and we were celebrating two specila events, mothers 70th birthday and our 26th wedding anniversary. Disney Cruise Line ruined both. Not what we are used to at all! Read Less
Sail Date December 2017
We chose this cruise for our 2 children! There were six of us (2 grandparents, my husband and I plus 2 kids- 9&11. We had a midship room with verandah! It was wonderful for us with plenty of room. We were on deck 7- highly ... Read More
We chose this cruise for our 2 children! There were six of us (2 grandparents, my husband and I plus 2 kids- 9&11. We had a midship room with verandah! It was wonderful for us with plenty of room. We were on deck 7- highly recommend the floor. We could take the steps or elevators. Comfortable and great location :) The food and entertainment were amazing. The ship was beyond clean every place you go. There is not a pool for swimming if you're larger than your average 3 year old. If you're looking for a pool to excercise or lap lanes- you will not find it here. You can sit in the pool and watch a Disney show at pretty much anytime during the day. The pirate night was awesome and priceless to see the kids watch the night show in amazement. Memories for a lifetime. We can't wait to book our next trip! Read Less
Sail Date December 2016
We have been on several Disney Cruise vacations in the past and had a wonderful time but this past experience was a huge disappointment. We were on one of the Christmas holiday cruises on the Fantasy and I must say this was the worst ... Read More
We have been on several Disney Cruise vacations in the past and had a wonderful time but this past experience was a huge disappointment. We were on one of the Christmas holiday cruises on the Fantasy and I must say this was the worst vacation by far we have ever experienced. To start with our room was great and the room attendant was wonder, but because of the location of our room we really could not use our balcony because it was constantly covered in soot from the ships smoke stacks (?). Our first night of dining we ended up at a table near the dining rooms exit door which was open to the hall and stairway. We felt kind of segregated from the rest of the diners and probably at the worst table in the entire restaurant. All the servers had to pass our table coming and going from the kitchen so we felt like we were located next to a busy freeway. To make things even better a passenger proceeded to get violently ill just outside the exit door and it took half an hour for someone to come and clean it up. We alerted a server right away to let them know what had happened but lost our appetite due to the smell and watching passengers and crew proceeded to slip through the mess. At no point did anyone offer to move us and because we were at the later dining there were lots of open seats so all in all the situation was handled badly. This was just the first night and it proceeded downhill from there. The food was just OK for the duration, our last Disney Cruise the food was excellent. We also had booked a couples massage in advance. The message was wonderful but just after we got our robes back on after the treatment our technicians came in and bombarded us with upsetting services and product which turned a blissful experience into a negative one very quickly. We did have another treatment scheduled but we canceled because we felt so harassed. Trying to have photo's taken during photo opportunities was also a nightmare. We felt like cattle, waiting for at least an hour to have a photo taken at one point we waited an hour in line and when we got up to the front we were told to come back later because they were taking a break and that included all the people standing behind us. Our shore excursion was a disaster. We paid a lot of money to go to a beach excursion to find out when we arrived there were riptides so we couldn't go into the ocean. They knew before we even left the ship but didn't tell us until after we took a 45 min boat ride to get to the destination. On top of that there was only two guides for approximately 100 guests. Many of us complained about what happened but no refunds were offered. We also found out a couple days into the cruise that a lot of activities were cancelled because of a flu epidemic on the ship. As is turned out a bunch of passengers came onto the ship sick with the flu which eventually got passed on to other passengers and crew members so it seemed like half the people on the ship had to stay in their cabins so the virus would be somewhat contained. We sent a letter to the cruise line letting them know of our disappointing experience and received nothing from them. Not even an apology. I expected a lot more from Disney Cruise line. Like I said I have been on several of their cruises and had a great time but this was a disaster right from the start.We saved up for months for this vacation and for the most part the majority of this could have been handled better. We did have two more cruises booked with Disney for future travel but when we didn't receive any acknowledgement regarding this trip we cancelled all other vacations with the company and will probably not travel with them again Read Less
Sail Date December 2016
Please do not believe Disney's advertising, these are not cruises for adults without children. My wife and I have taken over 50 cruises of 7 days and longer over the last 35 years and have enjoyed cruising over much of the world. This ... Read More
Please do not believe Disney's advertising, these are not cruises for adults without children. My wife and I have taken over 50 cruises of 7 days and longer over the last 35 years and have enjoyed cruising over much of the world. This is the first time I told my wife and daughter I would have rather burned a bag of money than had to endure the Disney Cruise Experience. Had the pleasure of having a child angry at her sister dump a soft drink on me at dinner, watch 5 small children run around and around and around the table in the lounge where I was having a drink while their parents stood close by drinking their wine and ignoring their children's behavior. Dodged small children fighting in the floor in the dining room and on and on and on. On our sailing, according to one of the children's program staff it was a light week with ONLY 1500 children between three and twelve. Prior to our cruise we received a letter from DCL detailing the dress requirements for the Dining Rooms, packed accordingly only to hear head waiter tell passenger the first night not to worry about dress rules, on the Fantasy there are no rules, and he was telling the truth, no rules in "adult only" areas, no rules in the dining rooms, no rules at all. First cruise I have ever taken where I can't think of anything to say I enjoyed other than disembarkation. Star Wars was the draw for us to try this cruise and it was an insult to any thinking fan, it was just another way for DCL to try and sell photos and merchandise, nothing for the real fans to enjoy. Read Less
Sail Date March 2016
This was by far the most expensive cruise I've ever sailed and by far my least favorite. The staff was a miserable group of college students. They talked about how they were under contract for 6 months and couldn't wait for it ... Read More
This was by far the most expensive cruise I've ever sailed and by far my least favorite. The staff was a miserable group of college students. They talked about how they were under contract for 6 months and couldn't wait for it to end because they all hated worked for Disney. The food was horrible!!! The main dining room offered Bison, ox tail, wild boar, etc. with very few (sometimes no) traditional choices. And there is NO flexibility with dining time or menu choices. With Royal Caribbean, you can request "My Time" Dining - which means you eat when you are hungry and/or when you are ready. Norwegian & Carnival do something similar. Disney assigns you a time of either 6 or 8:30. No exceptions. Kids order from the same kid menu every day. No exceptions. (RCI, Norwegian & Carnival let the kids order whatever they want). Disney assigns you to sit with another family for the full cruise. (RCI, Norwegian & Carnival allow you to request a private table every night). While I liked having the bathroom split into two private rooms, the room itself was quite small - smaller than other cruise lines. When you complain about anything to Guest Services, their answer is that they hired many outside agencies to manage specific tasks - and none of them work together. Example - Disney college kids are in the costumes for the photo ops, but I was told that the photographers were a 3rd party company. They also used a 3rd party event planning service to create the schedule showing when characters would appear at specific locations for photo ops. Since none of them collaborated on where and when the characters and photographers should be, the photo experience was very often a chaotic mess!! I even have to give entertainment a low mark due to how disorganized the staff was, and how rude they were to guests when we asked questions. This includes excursions too. My mother travels with us. She uses a scooter due to mobility issues. On a Disney ship, everyone has to gather in a theater or bar before exiting the ship for an excursion. We were told to arrive 15 minutes ahead of everyone else so they could make room for the scooter. When we arrived at the time specified by the Disney staff, we were scolded for arriving early and told to leave the theater area. We returned 15 minutes later (with hundreds of others). Then they couldn't make room for the scooter, we ended up at the back of the theater/back of the line and our tour bus ended up leaving without us. They had to call the bus via radio to have them return for us. And I'm sorry, but I spent TWICE what I usually spend on a cruise in order to take my kids on a Disney cruise. I did not like the number of "Adult only" restaurants and areas of the ship. At one point, my four year old had to use a bathroom on Deck 11 - same deck as the "pools". I was told that half of the bathrooms on that floor are adult only since there is an adult only restaurant on that deck. I was SHOCKED to see Disney turn kids away from a bathroom!!!! NEVER AGAIN!!!! Read Less
Sail Date September 2015
My two kids were 5 and 8 years old. I've heard plenty of times on the cruise, "dad, I'm bored." There was nothing for them to do on the cruise. I don't know about you but for vacation I don't like ... Read More
My two kids were 5 and 8 years old. I've heard plenty of times on the cruise, "dad, I'm bored." There was nothing for them to do on the cruise. I don't know about you but for vacation I don't like dropping off my kids at day care. That was the kids club that was available to us. The two times that I dropped off my kids at the oceaniers club or pixie hollow, they were bored. My son played on the computed and watched a disney movie. My daughter made the same two crafts on two different visits, and on the second visit for my daughter when I arrived she was being walked up to the front with my son crying. Which means that she walked through the club, crying, with no disney worker asking her what was wrong. They could care less, there just doing there job. So disney day care is out. That is what I call it because that is what it felt like. We went to the pool. They were too small and the life guards were being jerks. My wife saw a life guard put some kid in time out. The life guard for the aqua duct (tube slide) made my daughter take off her water shoes, then get measured, then told her she was too short. The pools were overcrowded because all the activities were boring. The basketball hoops were 10feet tall. My kids can't shoot that high. The activities were all day care activities: fold towels to look like animals, bingo, kids Karaoke (my daughter can't read), learn to cook apple scruple. What kid wants to do those things. All the activities were awful. And, the dance activities were too loud, we had to leave. I would never go on another Disney Cruise again, and you shouldn't either. Read Less
Sail Date July 2015
If your children are about 4 years old or younger, this is NOT the vacation of your dream. Probably more so your nightmares. First of all, a Disney cruise is all about WAITING IN LINE. I don't know many 4 year olds who have the ... Read More
If your children are about 4 years old or younger, this is NOT the vacation of your dream. Probably more so your nightmares. First of all, a Disney cruise is all about WAITING IN LINE. I don't know many 4 year olds who have the patience to wait this much. You have to wait in line to get the bus to the ship, then wait on the bus for 45 minutes, then wait in the terminal for 2 hours, then wait in line for food. Then if you want to see characters, you have to wait in line almost 30 minutes to see them also! Also, after the airplane ride we got on the Disney ground transfer bus (after waiting in line!) and then my young kids (4 and 2 years old) started to doze off and then they turn on a loud movie on the bus which wakes them up... thanks disney! The second problem is that there is nowhere on board for this age range of kids to just PLAY. There is no open space with foam mats or any type of play structure, even a small room, where your kids can safely play while you spend time with them. The ship forces you to separate from your kids by placing them in the nursery or the kids club. Problem is, if you have a toddler, they are not going to love when you drop them off in the nursery. I saw and heard many toddlers cry when their parents tried to leave them. If your kids is 4 or 5, the kids club is overrun with older kids that these younger ages don't enjoy it much at all. I know my child and other children at this age who were scared of the club. So our only "safe" activity that we could do with our children was to jump on couches in the lobby. Also, the kids club (oceaneer club and lab) basically 90% of the time has 100 decibel music playing, so it is not an enjoyable experience and is probably downright unsafe. I was worried about my kids hearing. Also, the kids club is basically a big room with 100s and 100s of computer screens and video screens. Think of a very loud arcade, and now multiply that by 100. My kid can play the Dora video games at the library for a long time, but she found the actual video games on these 100s of screens to be obtuse and boring. I tried them, and they were silly. But apparently all Disney wants your children to do is watch their movies and play video games because even in the Pixie's hollow room which apparently had some arts and crafts, there was also a movie screen. So if kids were actually doing arts and crafts, then they all stopped to watch a movie and become screen time zombies. So, if your idea of a vacation for your kids is having them sit in a dark, loud room watching movies, then this is the vacation for you. Even in a room with a simple play structure, also a movie screen. I am surprised movies weren't on in the bathrooms. And we sent my 4 year old to one "class" there, and it was on drawing and animation, but it turns out it was just a movie on animation. Yay? Another unsafe activity was the Mickey Pool. Think of a very crowded community pool, and now multiply that by a gazillion. This pool is not supervised by lifeguards. I repeat, no lifeguards. Therefore, there were tons of kids jumping in this 2 foot pool, and actually jumping near and on top of other kids. I am surprised no one has been paralyzed yet in this pool. Also, that big funnel vision they like to talk about is just a huge tv screen above the pool deck that they show movies on constantly throughout the day. So the pool deck becomes VERY LOUD. Other cruises have nice music playing on the pool deck so it feels relaxing but this was definitely not relaxing. So if this pool was not your thing, you could try Nemo's Reef splash area with your toddler (this is designed I imagine for the under 3 set who aren't toilet trained). However, the lifeguards actually do watch over this pool area like a hawk - reason is because it is shady here and they are lazy and they can lean on the bars and want to stay out of the sun. But to justify spending their time here, they also like to make up rules and harass every kid that comes in. If they look like they are too old, they get told to leave. Even if they are not too old for the area, but just too tall, they are asked to leave. And then they don't allow water shoes on the small slide in this area - so if your kids wear water shoes they will have to stop and take them off before going on the slide. Yes, every 2 year old understands to put on and take off their water shoes every time. Mind you, this rule isn't posted anywhere, just made up on the spot. Also, the "broadway like shows" were very loud as well. Think of the volume of movies in a movie theater these days. Not sure they have to be that loud. They were also scary for the younger set. If your younger children are afraid of movies, they will be afraid of the shows as well. Basically, we really struggled to find ANYTHING for our young children to do that did not involve separating them from us or watching tv/movies. We tried that Detective thing, but it is a bit too advanced for a 4 year old, I thought. My kids did not really follow it. The dinners were good and I was surprised at how good the food was generally. Just like Disney World, the bathrooms were generally clean. However, the Filmore's grill thing which is where the burgers and stuff like that were was very far away from the general buffet Cabanas seating, so you would have to walk very far if you wanted a burger for lunch, and then that whole area looked very sketchy (burgers were basically just in a metal drawer and placed on a bun, the fruit was sitting out in the heat, etc.). Overall, I can see how this could be a good cruise for maybe a 7 year old or older, but definitely was a horrible experience with a 4 and 2 year old. We had a lot more fun at Woodloch Pines a few months before.   Read Less
Sail Date June 2014
You would think that my husband and I were on a different cruise from the one that our 18 year old took. She had a fantastic time, all the time. Our cruise had a few ups, but mostly downs. We should tell you that this is our fourth Disney ... Read More
You would think that my husband and I were on a different cruise from the one that our 18 year old took. She had a fantastic time, all the time. Our cruise had a few ups, but mostly downs. We should tell you that this is our fourth Disney cruise, and probably our last. Employees - The best! I don't know how Disney does it, but they have the most pleasant employees in the world. Dining - All three of us thought that the dining was usually spectacular. The exception is the night in Animator's Palate where you have to draw the pictures for them to animate. In order to make enough time for the animation "show," Disney cut the menu to the bare bones. There is an appetizer offered - take it or leave it. If I remember right - there was one soup offered - macaroni and cheese and baked potato soup. Really? Would you order that in a fine dining establishment? It has the texture exactly like the first time you ever tried to make a roux for homemade mac and cheese, a little on the grainy side. Don't get it unless you like really bad mac and cheese with a hint of onion. 18-21 activities - Our daughter had a great time. There seemed to be A LOT of 18-24 year olds on this cruise - much more about this later. Activities for older parents whose kids don't need them anymore - I give Disney an F for this. Everything - and I mean EVERYTHING is geared to young kids and young adults. Gym/Spa - We tried to work out in the gym/spa. This area is very small and had a waiting line seemingly all the time. We finally discovered that we could get in sometime around the middle of the day. As for the Spa, on the first day, the employees will hard sell you to come to their raffle, that they are going to give away great "prizes." My daughter and I sat through the hour-long sales pitch which was very boring. Then, hurrah, I won a $75 certificate. I tried to book a mani/pedi with my "prize" and found out it was only valid on services that cost over $200! Not a prize in my book. Tastings - They have wine, beer, champagne, and cocktail tastings. These are good, but only the first 16 people get in. We only got in because we have cruised Disney before and know that if you don't get these booked by noon on boarding day, you won't get in. These are filled before half the guests even make it on board. Live entertainment - The Disney shows are the same year after year. I don't think that they are as good as the shows at WDW in Orlando, but I realize that they have limited space. They have some musicians playing here and there on the ship, but they never have any pizazz surrounding them, except the ones playing for the character photo shoots. The ones entertaining the adult crowds looked like they needed a b-12 shot to perk them up. The night club - Absolutely wonderful if you are 18-24. Dreadful if you are over 24. They play dubstep - nothing but dubstep every bleeping song, over and over and over. (If you don't know what dubstep is, check it out on youtube.) Hubby and I left the first night immediately when the DJ started. The next night was supposed to be 70's night. The DJ played one or two 70's songs, then the songs started sounding strange. The DJ was playing a 70's song WITH dubstep playing over top of it at the same time. Then the DJ just dropped the 70's altogether and went straight to dubstep. Another night was supposed to be 80's night. Our daughter came in to change clothes at about 11, and we asked if the DJ was playing 80's, and she said "no," he is playing dubstep. The night club crowd - On past Disney cruises, the crowd has been mixed. But this cruise had a large number of 18 to 24 year olds. They were obnoxious. They didn't understand that a dance floor is for dancing, not for socializing. Since the dance floor is only the size of a large banquet table, having 20 or so obnoxious kids on the floor just hanging out created a problem. When they weren't just hanging out, they were creating a circle that they each took a turn dancing in the middle of. They just flat out PUSHED everyone else off the floor. The other bars - they are dead, dead, dead. Not a bit of activity in any of them. I've been to peppier funerals. I don't know why Disney doesn't do something to attract cruisers to these areas. Hubby and I would have consumed liquid refreshments for hours if we had been entertained. Dinner time / night entertainment - We had late dining, so we finished around 9:30 to 10:00. Since the night clubs were so bad, we had nothing to do but either: a) watch Disney movies on the TV in our room, or b) go to bed. Embarkation - It got started very late this year compared to previous trips. Disembarkation - It was a NIGHTMARE. You are supposed to go to breakfast, then get off the ship. Apparently, no one who had early dining, therefore early breakfast, actually got off the ship. When it came time for us to get off, there were about 4,000 other people trying to get off at the same time. What a disaster! Will we go back? - Well, our 18 year old definitely wants us to fund another cruise for her, but it's not happening. Hubby and I will definitely cruise again, but it will be with a cruise line that caters more to adults and less to kids. Disney is special when you have kids, but once those kids become adults, Disney's shine is a little duller. The other side of the story - We own Disney stock and it has performed incredibly well for us. Disney knows what it's doing. We shoveled money at them for years while our daughter is young. Maybe Disney doesn't want to confuse customers by doing anything that's not child-centered. Read Less
Sail Date May 2014
My husband and I use to travel very frequently until we became pregnant with our twins almost two years ago. After speaking to the Disney representatives and inquiring about the accommodations that Disney offered for infants, as well as ... Read More
My husband and I use to travel very frequently until we became pregnant with our twins almost two years ago. After speaking to the Disney representatives and inquiring about the accommodations that Disney offered for infants, as well as from reading online reviews and being told by friends/family that "once you cruise with Disney, you'll never want to cruise with anyone again", we decided to take the plunge and book with Disney. Our expectations of the trip: mostly roaming around the ship with our twins, relaxing on the balcony, lots of doing nothing but eating and sleeping with the twins. So to start, we had very little expectations of the amount that we were going to do. But I guess our hopes were too high for Disney. Disney advertises that their Small World Nursery (for children younger than 3), are staffed with highly capable personel who are more than qualify to care for your kids while you and your partner get some adult alone time. I believed this, since who would do a better job in caring for kids than DISNEY! We were so wrong. First, the nursery is staffed by EXTREMELY UNHAPPY GRUMPY young girls...I could sense everytime I walked in that they DID NOT want to be working. Never a "Hello! Hi! How's your day going?" There was no ethusiasm or purkiness that you would normally associate with a babysitter--a DISNEY babysitter. Also, Disney does not allow parents to interact with their children in the nursery, alongside the caretaker, prior to leaving them with complete strangers. It's just a "drop them off and see you later" type of deal. How do they expect the kids do overcome stranger anxiety? I was told by the manager also that the ratio was six kids to one caretaker---no wonder my kids were crying when they were dropped off, and crying even harder when I picked them up--they were probably neglected. I would see my son on the swing, in tears, every time I picked him up! They were too busy to personally calm him down so they just slap him onto a swing, which he is too big for by the way. There was also a very pungent smell of cleaning solution in the nursery space--I fear that the smell may be toxic for the children to inhale. So the first time we drop the twins off, we get called out early from our adult dining at Palo because my son wouldn't stop crying. I also gave specific instructions to feed my babies the baby food that I had provided at the time of drop off and feed them the powder milk that I had provided two hours later. None of this was executed as asked as I came to find out upon picking up my son. Second time we went off to an excursion for 2.5 hours, came back early to find both my kids crying after a nap...on the swing again... I had requested them to feed my kids milk at 12, prior to their nap at 12:30. I came to pick them up close to 2pm, and they still have been given their milk. I was not given any good reason why this had occurred. Finally the last time, we dropped them off again to go to our adult dining at Remy. As usual, our kids were crying when they were dropped off. We get to Remy to receive a call from the Nursery informing us that our daughter had vomited and was asked to remove her from their space. I come to pick up my kids. One girl was carrying my daughter by the armpits, arms straight out like my daughter was a diseased dog, all the way from the end of the room to the front where I was at. I asked what happened several times and repeatedly was just told "she just vomited". I asked is it because she was crying uncontrollable, because if she was not consolled and kept on crying, this can stimulate her gag reflex. She kept on answering "she just vomited". I annoyingly questioned if anyone was watching her and she just replied "we all were". Then they tell me that we couldn't bring our kids back to the nursery until we get medical clearance. I told them that I was a doctor and I KNOW that my daughter is not sick. But by this time, I wouldn't have wanted to bring them back even if they paid me! Seeing how incompetent these girls were made me feel so horrible for putting my babies through all the agony. I had a chance to speak to the Manager, Emma, as well... but did not get any resolution. In fact, she wasn't really paying attention to me when I was talking to her. And when she called me, she didn't even know my name, but addressed me as "Is this mother?". She said she would confront her staff but was not able to provide me with the outcome. She then offer to personally watch my babies on our last day on port (Castaway Cay) so my husband and I can have some time alone, but by then, my babies would start crying just seeing the nursery door before we even enter! And how can I even trust them with my babies anymore after all the trauma that they have caused my babies? And to note, my babies are normally very HAPPY babies--they played and smiled with EVERY waiter or attendent that came out to play with them. They did refund the charges from the first two babysitting sessions. This experience completely ruined the cruise for my husband and I. Plus, we're not really sure why Disney is considered so much better than other cruises (and is so much more expensive). The food was okay at best (except Palo was fantastic). The service was terrible--my babies didn't get their promised pureed food until day 3 and at times, the order was missplaced and by the time they got things straightened out, my kids were too sleepy to eat. Our waiters were too serious and impersonable as well, never coming back to check up on us. I have to admit I can't comment too much on the Adult Entertainment since we weren't able to participate in much given the lousy Nursery. We've been on several Princess cruises, several Royal Carribean cruises and several Carnival Cruises (all 7 days or more). Disney was our 8th cruise. And by comparison, Disney is no where near the best by any means. On a side note, infants can only go into Nemo's Reef. Otherwise, there's no other play area for them. So if you have any infants less than three, and if you're not bringing your Nanny or Grandparents to help watch the kids while you get some alone time, don't waste your money on Disney. And if you do have children older than 3 and if their are better deals for your destination with other cruise lines, I would save on the money and not book with Disney. Go to Disneyland or Disneyworld if your kids want to see the characters. Read Less
Sail Date April 2014
Disney Fantasy Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 3.5 4.3
Entertainment 5.0 4.5
Public Rooms 4.5 4.7
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 4.0
Enrichment 2.5 4.2
Service 4.5 4.7
Value For Money 4.0 4.0
Rates 4.0 4.0

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