20 Disney Fantasy Cruise Reviews

I have never posted before. We just completed our 6th Disney cruise, and our 19th cruise overall. The Disney Fantasy has experienced consistent "technical" problems since it was damaged during Hurricane Sandy. These ... Read More
I have never posted before. We just completed our 6th Disney cruise, and our 19th cruise overall. The Disney Fantasy has experienced consistent "technical" problems since it was damaged during Hurricane Sandy. These problems continue to plague the ship. Again, on the January 18-25 sailing of the Fantasy, technical problems were experienced which significantly impacted the enjoyment of the guests on board. In addition, this sailing was impacted by adverse weather. It is not because of the weather or necessarily the technical problems that I am writing. Disney's shipboard offering has significantly deteriorated. Royal Caribbean and Princess now provide better family activities and organized children activities. Disney's complaint resolution process is very poor and they have demonstrated they do not care about their guests. It is highly unlikely that we will never give Disney any of our money in the future, based on their lack empathy, honesty and poor guest experience. Had Disney's shipboard and land-based staff decided to deal openly, honestly and transparently with their guests, our opinion may be different. However, Disney executives decided to "write off" the experience and concerns of more than 2,500 guests. They don't care if you are a first time cruiser or a repeat cruiser. They just don't care any more about the customer experience. On the Jan 18th 2020 sailing of the Fantasy, there appears to have been significant staffing issues which resulted in a very poor guest service from the cruise director and her staff. Rather than be upfront, honest and transparent about the problems, the ship's captain lied to the guests onboard. We missed two ports of call (Grand Cayman & Falmouth) supposedly because of weather (though weather did not impact Royal Caribbean or Carnival at these ports), and many guests missed the "Star Wars Day at Sea" as they were sick in their staterooms because of the rockiness of the ship caused by the ship's technical problems. No management personnel were available onboard to address the concerns of guests, and since returning guest relations staff have sent one inaccurate, unapologetic, empathy-lacking "form" email. I spoke with a DCL Guest Correspondent, who sent the "form" email and she said that management had made a decision not to deal with the poor service on board or the disingenuous statements because they had determined that all concerns were weather related. This is not true. Hundreds of guests have tried to work through Disney customer service channels, including Mr. Vahle, the president of Disney Cruise Lines, but the only response received was the factually inaccurate "form" email and selected calls reading from the "weather" script. Disney apparently does care if you are a "social media influencer" as a number of such individual were scheduled for the January 25-February 1 on the Fantasy. Because of the technical problems experienced by the ship on our cruise, all guests on the Jan 25th cruise, likely because of the social influencers on board, were given $150 shipboard credit and a modified itinerary because of the Fantasy's technical problems and its inability to maintain speed causing the need to change ports. DCL management has acknowledge that there are more disgruntled guests from the January 18-25th sailing than is normal. This is a clear indication that there were problems far beyond weather. Management is trying to hide behind a weather narrative, when the real issue is how the ship's crew dealt with the guest experience issues caused by the weather and technical problems, and more importantly failed to deliver a quality product on board the ship. From my perspective, Disney has historically had a stellar reputation of a company that truly cares about providing top tier entertainment and experiences for its guests. Our experience last week has now exceedingly tarnished our view of Disney because of the lack of transparency, honesty and empathy. I understand that my family and I represent only eight guests, but more than 2,500 guests were adversely impacted. Many were on their "cruise of a lifetime". Disney Management doesn't care that many people saved for years and years to pay the premium charged by Disney. I do want to state that part of our cruise was excellent, clearly up to Disney standards. In particular the Food and Hotel side of Fantasy operations were top-notch. Our dinner servers and head waiter were excellent. Our stateroom host was also very, very good. It is the inaccurate, false and misleading information provided by the ship's captain, , and the Cruise Director, which have created the firestorm of disgruntled guests. Most importantly, the guest experience on this cruise was severely lacking compared to prior Disney cruises. In part, this was because of a lack of staff and a lack of Disney zeal from the staff that were in evidence. It could be that there was a crew illness (this is the most likely explanation for the lack of personnel and lack of planned activities and lack of "weather related' replacement activities)--but why not be honest and say so? For one of the few replacement events there were no Disney personnel in evidence, only the puppeteer performing (for the third time of five appearances). The lounge for his performance was so overcrowded that the coast guard would have fined Disney had they been aboard. The counselors at the children's Oceaneers club were not engaged. The shipboard entertainment was lacking in quality. Family activities, such as family karaoke, were scheduled at 10:45 pm at night rather than at 2 or 3 pm when families would have liked to attend. These are just some of the examples of the lack of service on this sailing. The lack of information during the cruise, and the misinformation provided after the cruise, exacerbated the problems and concerns which naturally occur when multiple ports are missed because of weather or other technical issues. The significant dissatisfaction of our family and most of the other 2,500 guests could have been avoided had the Captain, Cruise Director, and Disney land-based guest services staff been honest, empathetic and transparent. Just a few examples include: * the Captain sent a letter stating that we did not tender in Grand Cayman because of weather. Royal Caribbean did tender. We saw them. * The form email stated that the alternate location was on the other side of the island. Point of fact, it was 8km from the main port. No information was provided by the captain that it was Disney's choice not to tender--they could have; they just didn't, and didn't explain why. * the Captain announced that we could not dock in Falmouth because of weather. the Cruise Director said we would be sailing to a replacement port, Ocho Rios. We didn't stop at Ocho Rios and no information was provided as to why we did not stop. * The form email stated that conditions where not safe in Ocho Rios. Carnival did dock. Why was it safe for Carnival and not for Disney. Why did Captain Marco not explain what was going on? * Third party sources, and a Disney employee on a disney blog, stated that the Fantasy experienced technical problems on January 20th, before or after leaving Cozumel. The form email claims the technical problems occured on January 23rd and therefore did not impact the missed ports (supporting the weather narative used by management). If the January 23rd date is true, why was the ship delayed in arriving at Grand Cayman, then again delayed in arriving at Falmouth, then again delayed in arriving at Castaway Cay. * Third party sources show that the speed of the ship was 20% less than normal. Why did a technical issue that supposedly occurred on January 23rd, impact sailing speeds on January 21st and 22nd? * The form email stated that guests were not impacted by the technical issue, yet many guests were sick and could not participate in the Star Wars Day at Sea activities because of the rockiness of the ship. The cruise was marketed as a Star Wars cruise--why does an inability to participate in a key aspect of the cruise not impact a guest? * Why did the cruise directly crassly broadcast on the stateroom tv system that you should all be happy that you are getting off this ship. * Why were there less cruise activity staff in evidence on this cruise than on any other cruise we have taken on any cruise line? * Why were there not back-up activities scheduled to accommodate missing ports of call? * After two unexpected extra days at sea, why would you not show some gesture of empathy such as providing free popcorn for the movie, rather than the normal $ 10 price. Small things can create significant goodwill. Lack of transparency or empathy creates distrust. I could go on and on. The above items highlight the overall disengous response of Disney personnel, creating the lack of trust. The point is: DCL management appears to be totally supportive of a Captain and Cruise Director that do not meet Disney standards of honesty and care of the guest experience. This cruise did not meet Disney standards. I have never posted before--but if I were a member of management, I would want to know the real facts. I would want to have guests trust in Disney. At this point I am not looking for compensation, as our family has decided we cannot trust Disney and we will not pay the Disney premium again in the future. The dishonesty, obfuscation, poor on board entertainment and organization, poor child activities are the reason for our decision to no longer give our hard earned money to Disney; not the weather--weather is understandable. Weather does not, or should not impact staff actions. I find it sad that Disney apparently does not care about guests and chooses to blame the weather for a Captain who lacks honesty and transparency, a Cruise Director and her staff who cannot provide a Disney level onboard experience, and a PR operation that cares more about "social media influencers" than 2,500 guests who were not provided with an expected Disney experience. When trust is breached, it is difficult to rebuild. Unless you have money to burn and don't care about the ship board experience for you and your children, and you don't mind if technical problems with the ship cause you to miss expected ports, DON'T CRUISE WITH DISNEY. You will receive much better value and a much better family experience on other cruise lines. Read Less
Sail Date January 2020
Spoiler Alert for Kids and Adults who "Believe" or Want To About me: 60ish great aunt of these sailing kids, my 11th cruise, first and last on Disney Who Sailed: Extended family of 8, 6 adults and 2 children, including a 5 ... Read More
Spoiler Alert for Kids and Adults who "Believe" or Want To About me: 60ish great aunt of these sailing kids, my 11th cruise, first and last on Disney Who Sailed: Extended family of 8, 6 adults and 2 children, including a 5 year old who turned 6 on the cruise, in 3 balcony cabins booked a year before sailing. Biggest Disappointments: Guest Services Handling of Gifts and Amenities (NOT our Steward, but Management) Before sailing, we arranged and paid online for the birthday child's cabin and cabin door to be decorated with a Star Wars theme as well as sail away champagne for the 6 brave, thirsty adults upon our arrival. As we walked to our cabin, said birthday child saw and loved many other decorated doors so we thought "HOME RUN"! Alas, when we got to our cabin, NO decorations on door or in cabin and one bottle of champagne when we had purchased two online prior to sailing. BOOM, not on board 20 minutes and already hugely disappointed. Guest services initially claimed no knowledge of the purchased decor and questioned second bottle of champagne until we produced receipts. Their lame excuses included paper sticking together, someone not turning the page over, decorations would be installed on child's actual birthday, second bottle of champagne is typically delivered on last day of cruise, etc. As soon as I told them my review would reflect my displeasure, the excuses stopped. To their credit, our wonderful cabin steward, Puri, had the room decorated by bedtime that night but we had to purchase door decor in the gift shop ourselves and install it while the child was otherwise occupied. The beverage manager caught up with me, in person, after dinner to apologize and two bottles of bubbly were delivered to our cabin the second day. Too little too late. Biggest Annoyance: During character greetings and in the buffet, our 5 year old was practically trampled several times, not by other children, but by rude adults muscling their kids through to the front of the line. The use of stanchions at character events and in the buffet lines might help remind the adults of their manners, prevent injuries to smaller, more polite children waiting their turn and improve the experience. Meh, Okay: Our kids are grown up for their age and know the "characters" are just people in costumes. They had fun seeing and having their picture taken with them but were not particularly enchanted. Half of the adults in the group were disappointed that there was no casino and all were insulted by Disney's philosophy that "alcoholic beverage packages encourage overindulgence". Both children felt the kid's club was "kinda like day care" and didn't want to go back. Unfortunately, our itinerary was entirely changed due to Hurricane Dorian, so the shore excursions had to be scrapped. No fault of Disney, but disappointing nonetheless. The Good Stuff: Our cabin steward and dining staff exceeded our wildest expectations every day. The steward was met with a chaotic mess in the kid's cabin each and every morning and always turned it into a peaceful, organized oasis before we returned. Our waiters won the hearts of the children with nightly magic tricks and very special attention such as cutting their meat for them and producing their favorite A1 Sauce without being asked. Stone crab claws for lunch every day can't be beat anywhere, anytime. Impressive accommodations for smokers, very chic, not at all the typical "circle of shame". Overall: Easily the most expensive cruise I have ever been on. Balcony Cabin size and furnishings are comparable to what Royal Caribbean, Norwegian and Carnival offer. Food, other than the crab claws at lunch, is also on par with the competition as is the excellent level of service provided by cabin and dining staff. Considering all that, the Disney "experience" should have commanded the difference in price. Sadly, for me it did not. Read Less
Sail Date August 2019
Planned and looked forward to this once a year itinerary for well over a year, sorry Disney but because of this poorly executed sailing we are trying another cruise line; just cancelled our B2B in 2020 and booked with RC. This 11 day ... Read More
Planned and looked forward to this once a year itinerary for well over a year, sorry Disney but because of this poorly executed sailing we are trying another cruise line; just cancelled our B2B in 2020 and booked with RC. This 11 day sailing was fraught with sub par entertainment at best, even the Aladdin musical was reportedly an understudy who could not sing! The movies were the same repeated over and over again instead of offering additional selections and in the 11 nights the Edge Effect was the only entertainment worthy of applause. Even the on demand movies were quite limited. The menu's were the exact same menu's they have been serving since at least 2016, just lost all of the magic. Sea days were boring unless you played bingo, trivia or made crafts, the pools hot tubs were ridiculously full of bodies, our dream vacation was a let down of gigantic proportions. The crew was mostly kind but even there one could see the difference. We paid an exorbitant amount of money and did not feel as if we were valued passengers at all. We have a positive outlook on life but dare I say this sailing was a huge let down. Of course the rain was torrential on Castaway Cay day, no wonder we were able to pay for an available cabana, but they ordered us to leave an hour early and still we paid full price. Disney we know you can't control the weather but you could have not charged full boat for the pleasure of sitting in the wooden hut. We were super disappointed from bow to stern. Debarkation was chaos and a night mare, everyone leaving at once, just a mass exodus funneling to the one area. It was nice Disney but so long for now, see ya real soon....NOT! Read Less
Sail Date July 2019
I chose this cruise because I was booking last minute and ended up settling on this. I had decided that my budget could afford this cruise. But the things that were added cost me almost double what I originally paid. I had no knowledge ... Read More
I chose this cruise because I was booking last minute and ended up settling on this. I had decided that my budget could afford this cruise. But the things that were added cost me almost double what I originally paid. I had no knowledge that another closet to 3 thousand dollars would be added on top of the cruise cost. The thing that stood out to me was the cost of the wi-fi. If I had decided that I wanted to stay at a hilton or pretty much any resort they would give me wi-fi for no cost. Instead I paying $89 per day for wi-fi. WI-FI in 2019?!!? Its unacceptable. And then every little thing is just a money grab. They charged 150 dollars for a case of beer. I almost fell over. Just overall if you are trying to relax this is not the vacation for you. The pools are not big enough. They stuff like 40 kids in 2 little pools and they are in there like sardines. There are lines and mobs of people everywhere. When you show up its an impossibly long line. Every day there are excursions to go to. Which overall were pretty good. (The dolphin one was great) But first you sit in a line. Then you go on a boat or sit in a car for 40 minutes or so. And then there are instructions. My god there are more instructions than anything else. Lastly there are strange people dressed up as characters from disney movies such as Star Wars (which actually wasn't disney until like 5 years ago when George Lucas sold out) and they don't even work there. So for the money I would much much rather have gone to a resort. Read Less
Sail Date January 2019
We booked this cruise solely based on the fact that they dress up their private island for Christmas as well as the cruise ship. We were so disappointed and the cruise for the most part was then no different than any other cruiseline. ... Read More
We booked this cruise solely based on the fact that they dress up their private island for Christmas as well as the cruise ship. We were so disappointed and the cruise for the most part was then no different than any other cruiseline. Disney doesn't even offer you a credit towards another cruise to make up for it. Then when we got back I heard this happens quite often which is very upsetting. The food in the buffet was just ok, they never changed it up at all. We loved the evening dining rooms and the wait staff was excellent. Animators Palate was really neat both times we were in there. Our daughter loved seeing the Disney characters, but if you weren't in line 15 mins from the time they came out you missed them. Our daughter is 2.5 yrs old so she was bored in the nursery but not old enough to join the other kids in the Oceaneers Club or Lab. Then it seemed like all of the open houses were scheduled early in the morning or during her nap. Our child is not an early riser so it was harder for us to make it to things. I do believe Disney is backwards with the whole swim diaper thing...the pool and aqua lab was closed several times due to "potty trained" kids dropping dueces all the time. At least swim diapers keep it from touching other people and I heard other parents were just not putting swim diapers on their kids so they can take them in the pool whether they were potty trained or not. Read Less
Sail Date December 2018
We have been on many cruises but this one had a lot to complain about: No free desserts in the evening - you need to pay extra (and not cheap) Limited variety of food offered at dinner Food quality below other cruise standards ... Read More
We have been on many cruises but this one had a lot to complain about: No free desserts in the evening - you need to pay extra (and not cheap) Limited variety of food offered at dinner Food quality below other cruise standards No pool for adults to swim - just a wading pool Limited activities for children not yet out of diapers Entertainment geared strictly for young kids (over the top routines) Considering the price we paid, this cruise was way below expectations. We will not take the family (children and grandchildren) on another Disney cruise. Not a good value. Take the kids to Disney World if you want something Disney - avoid the cruise. The ship is nice and the crew was helpful, but this cruise is a very poor value for what you get. The ship had a surprisingly high number of bars - not what you would expect but I guess Disney is aiming for profits. Read Less
Sail Date November 2018
Second cruise with Disney. First was 20 years ago. Concierge cabin (part of my group booked concierge level), perhaps the only extra that was worth the extra price. The internet charges are exorbitant. Why Disney has chosen to make ... Read More
Second cruise with Disney. First was 20 years ago. Concierge cabin (part of my group booked concierge level), perhaps the only extra that was worth the extra price. The internet charges are exorbitant. Why Disney has chosen to make this a profit center is beyond me. Many I spoke to when the cruise ended were paying over $800 extra for internet service. Why can't they at least offer a lounge with free internet? Disney canceled a full-day luxury private shore excursion for Grand Cayman 12 hours prior, and offered no alternative claiming "mechanical difficulty". Inexcusable. Cabins are comfortable and well serviced. Shows were well worn and generally of no interest to those over 8 years old. Very disappointing. The food in all outlets was just mediocre, and almost nothing (either in the dining rooms or on the buffets) were served hot. Luke warm at best, and sometimes even cold. $10,000 cruise and you have to pay for popcorn to see old Disney movies? The way Disney nickle & dimes the guests in unconscionable. Twenty years ago a Disney cruise was a luxury experience. Now it's an overpriced Carnival Cruise for children. Read Less
Sail Date March 2018
This was our 30th cruise and first on Disney. Will never go Disney again. I completely understand that this is mainly for kids (8 and under is probably ideal) and adult care and feeding is secondary.. From an overall cruise experience, ... Read More
This was our 30th cruise and first on Disney. Will never go Disney again. I completely understand that this is mainly for kids (8 and under is probably ideal) and adult care and feeding is secondary.. From an overall cruise experience, RCL, Carnival, and Princess cruise lines offer more variety and choices for daily activities caring for both adults, families, and children. As far as the food goes, a major disappointment. If you are not prepared to eat at specific times and just feel like the buffet and not the dining rooms - forget it. No buffet after 2:15 pm. It's Flo's, pizza, hamburger, chicken nuggets, sandwiches, etc., at three stations till 6:30 pm and that is about it. Pizza opens again at 9:30 pm. Cabanas at night turns into a sit-down dinner place at 6:30 pm with a limited menu - no buffet. Food was average at best everywhere including dining room and the morning and early afternoon buffet. RCCL, Carnival, and Princess all had more variety, more options, and better food. Read Less
Sail Date February 2017
We choose Disney because we had heard so many good things about it. My husband wanted to surprise me for my birthday. So, he booked the cruise. Wanting first to experience for ourselves what a lot of people were saying about Disney, ... Read More
We choose Disney because we had heard so many good things about it. My husband wanted to surprise me for my birthday. So, he booked the cruise. Wanting first to experience for ourselves what a lot of people were saying about Disney, and secondly wanting to check it out before possibly taking all of our eight grandchildren. This is what we encountered.... Upon arriving we went to the dining room to try and change our reseravation time(that was determined by Disney) they could not accomodate unless we shared the seating with others. They did call mid week saying they had cancellation, but they called too late and we had already eaten at flos. Being people that like to eat early, waiting until 6:30 to eat did not work for us. We are use to other ships that actually have a decent dinner buffet for those who do not like eating at the dining room every night. My husband and I are seasoned cruisers, and on different ships. This is the very first time that food was not available with pastry stands, cookies and other sweet desserts. Midnight buffets, and other specialty stands that you don't have to pay extra money for. On the staff....They seemed to get a lot of perks that guests did not. Eating at Cabanas when it was shut down, getting food first when waiting to get food. (Very disappointing) mingling and talking to each other before reaching out to the guests. I am all for a happy crew, and seeing them all get along. I do have a problem when it's at the expense of paying guests. Now for your adult setting,Awful!!! Honestly I could not wait to get off the ship to hear laughter, and singing, and music. For those of us without children, and do not want to read or sleep, it would be very refreshing to hear more live, or speaker music. It was painfully dead, and Way too Quiet. On a positive note, the staff up there was so pleasant and friendly. Always ready to assist. They were wonderful! I'm sorry to say, but this was not a good experience for me, and I don't think I will be taking any future Disney cruises. Read Less
Sail Date February 2017
I am a lifelong Disney fan, so I had great expectations for my first Disney cruise, My wife & I, both in our mid-50's, thought it would be similar to a land vacation at Disney- first class accommodations, fine dining, Broadway ... Read More
I am a lifelong Disney fan, so I had great expectations for my first Disney cruise, My wife & I, both in our mid-50's, thought it would be similar to a land vacation at Disney- first class accommodations, fine dining, Broadway calibre shows, etc with the added nuance of a cruise. I think if I hadn't had my Disney blinders on, I could've foreseen the problems and not made such an expensive mistake as I did with this cruise. I am not a fan of traditional dining venues. I don't like having to show up en-mass at a set time and then spend my dinner bantering with strangers. I know I'm supposed to form lifelong bonds with these people, but, frankly, I just want to have a quiet meal with my wife, discussing topics relevant to us. at a pace we determine. Instead, it's two hours of small talk every night in a loud room, overrun with children, watching waitstaff hustle and bustle as all the tables are served in unison. I simply hated it. By the middle of the cruise, I was dreading the dinner hour. Disney needs to incorporate free-style dining, like all the other major cruise lines. Adults simply don't care about Crush the Turtle if it means they have to be served dinner barracks-style. The production shows were excellent and clearly appealed to young and old alike. But, the ventriloquist, comedian, and magician were geared for children. I simply couldn't sit thru it. Not Disney's fault. Like the dinner shows/venues, it was a constant reminder that I was on-board a kiddie ship. Our balcony cabin was comfortable, though the veranda was a tad small. The split bathroom was a welcome feature, especially the tub/shower combo. We went to Palo and Remy's for dinner. I rate Palo as forgettable at best. Nothing special. Remy's, however, served one of the best meals I've ever had. Though I spent an extra $250+ on the meal, it was a truly magical dining experience, just the sort of moment I had hoped Disney could conjure up. Too bad it was our last night. I could prattle on and on, but I'll just sum things up. If you're a couple travelling without kids, choose another cruise line. Do you really think Disney is going to deliver an adult oriented cruise experience with thousands of kids aboard? I guess I deluded myself into believing it possible. One week aboard the Fantasy proved otherwise. That said, if you've got children/grandchildren in tow, then book a 3 or 4 night Disney cruise. I believe you will all enjoy it immensely. This is what Disney does best. Just don't be a dope like me and think that a vacation geared toward 6 year olds is gonna work for a 55 year-old. Read Less
Sail Date September 2016
I chose this line because it's Disney ... need I say more? Well, let me start by saying that I LOVE DISNEY, LOVE EVERYTHING ABOUT IT so it pains me to write this review. My family and I just arrived from our Caribbean Cruise on ... Read More
I chose this line because it's Disney ... need I say more? Well, let me start by saying that I LOVE DISNEY, LOVE EVERYTHING ABOUT IT so it pains me to write this review. My family and I just arrived from our Caribbean Cruise on the Fantasy and it was a huge disappointment. I'll break things down to make it easier. ROOM/BALCONY Small rooms. My party and I had to sit on beds or couches to allow others to pass. The balcony was small. Comparing to Carnival, it was approx 25% smaller. CLEANING STAFF The boat was not as clean as it could have been. Dirty tables in the eating areas, messy liquids and ice cream in the self serve areas. Dirty dishes were left too long on tables causing others to wait around for staff to clean them before they could sit down. PHOTOGRAPHY This was a complete NIGHTMARE!! Three times, Disney staff lost professional pictures. The staff was not able to find them. Major disappointment! How on earth can you lose pictures?! Also, the pictures taken on the AquaDuct were all grouped together. You had to sort through THOUSANDS of pictures to find yours and when you finally did, you couldn't save them to your portfolio. The digital photo kiosks didn't work 50% of the time causing a lot of passengers to get very, very angry. POOLS Pools?? They are not pools! They are 2-3 ft. buckets of water! What a major drag!! Adult pools are also 3 ft deep, you can only sit in them. They are not pools, 3 ft of water is not a pool. HOT TUBS Water luke warm, not a hot tub. CHARACTER MEET AND GREET This was complete chaos. They didn't have enough Disney staff to work this which caused a lot of ppl to jump in front of others. Ppl who were standing and waiting got into verbal altercations with line jumpers. This was INSANE!! They NEED more personnel to handle the crowds. EXCURSIONS Don't do it. Trust me, don't do it. They fail to tell you that Disney rounds up ppl going on excursions. These numbers were in the hundreds. They make you meet in one room and sort you out by activity. This entire process is loud and chaotic. They then make hundreds of ppl walk down the stairs and through the halls to jump onto doorless jeeps on the pier. They cram as many ppl as they can. On my excursion, ppl started screaming and shouting at the operators for more sitting space but there wasn't enough vehicles to accommodate everyone. They had to call in more jeeps which delayed the process even further. By the time we reached our destination, we had 1 hour before we had to return to the boat. This is on top of the reckless driving by the operators. At one point, I almost flew out of the jeep and into the mountain side. I complained to Disney but they only offered me an apology and a discount, no full refund. Dozens and dozens of families were in that line complaining. UNRULY CHILDREN I know this is a kid oriented cruise. Trust me, I get it. However, I've never in my life met a worse bunch of bratty, rambunctious, and obnoxious kids. They were running up and down the stairs, through hallways, in the restaurants, in the pool area, etc., etc. I was stunned! There was very little parental supervision, these kids where allowed to roam free and cause havoc all over the ship! OBNOXIOUS PARENTS On 3 different occasions, I had adults disrespect my daughters (aged 13 and 16). My daughters are well behaved and it was completely uncalled for. Once, because a women felt that my girls "stole" her rail space during the firework show. The rail was empty so my girls leaned against it. Apparently, the lady left to go to the restroom and demanded her spot ~8-10 mins later. She was loud and swore at my girls. It took every fiber of my being not to punch her in the face. I just smiled at her and let her rant and rave. On another occasion, a women and her girls cut in front of line at a character meet and greet. The woman started screaming her head off when I told her that the line was 50 ppl deep. And another incident involved a grown man. As we were walking onto a crowded elevator, a man pushes my daughter out of the way so he can fit in the last available spot. At this point, I had had enough. I pushed him out of the elevator, grabbed my daughter's arm, pulled her onto the elevator, and closed the elevator doors. ALCOHOL The staff really pushes this. It's as if they want you to get drunk. Every time I turned around there was a waiter offering me booze. It became extremely annoying having to repeat over and over that I didn't want a cocktail. LAUNDRY You would think that Disney would have a good laundromat. Well, they have 1 facility on every floor. Each facility has 2 washers and 2 dryers (with the exception of the 5th floor, which had 4 washers and 4 dryers). I tried to do laundry for days and finally got in at approx 5 am. However, most of the machines didn't work! The instructions for use are difficult to understand. I was overcharged for the machines and had to stand in another line at the customer service desk to get it off my account. Also, the machines selling the detergent and dryer sheets were empty!! You don't know this until you swipe your card. I called the maintenance dept. and it took them 30 mins to show up at the laundry room and when they did, they weren't sure how to fix the issues. At this point, 4 families were standing there fuming! Also, they don't have tables to fold your laundry or carts to move your clothes from the washer to the dryer. Total fail! DEBARKATION This was another chaotic situation. No organization whatsoever. Thousands of ppl rushing to one area to get off the boat. TEEN/TWEEN ACTIVITIES My girls didn't go because my younger one wasn't allowed to go with my older one even though Disney specifically told us prior to booking that this wouldn't be an issue. MANDATORY EMERGENCY PRESENTATION This was a complete joke. They gathered everyone together to show them how to use a life jacket and tell them to meet in one location. It took over 30 mins. to get everyone's attention and then their generic presentation lasted 5 mins. I was praying that everything went well because their presentation was vague and I know I would have been confused if an actual emergency happened. Again, I love Disney Parks and this pains me to say, however, I don't want another family to go through what we did. Read Less
Sail Date August 2016
We chose the cruise because of the wonderful time the family, eleven of us in total, had on the Magic in the Mediterranean. The embarkation was alright but it seemed like the staff were pressured. The ship at a glance seemed nice. My wife ... Read More
We chose the cruise because of the wonderful time the family, eleven of us in total, had on the Magic in the Mediterranean. The embarkation was alright but it seemed like the staff were pressured. The ship at a glance seemed nice. My wife is handicapped and our two grandsons were with us and when we got to the room I could not believe how small it was and my wife could not use the shower. I talked to the purser who was very apologetic and urged me to go the service desk to request assistance. I was by then fuming and asked to speak to the manager, the gentleman at the desk asked me to please let him know what the issue was. I explained and after 5 minutes he came back and escorted me to an accessible room which was wonderful, the staff moved our luggage to the new room and I took heart that things would be good after that. We found as time went by that the food was average in all the restaurants. The fast food on deck eleven was better than the formal restaurants. We informed our restaurant staff what we thought of the food and they apologized but I know there was nothing they could do about it so we left some plates more full than empty. You would think the kitchen would figure it out from comments and the amount of uneaten food! The servers we had were superb and engaged the kids with puzzles and games every evening, we would eat what we could then would go to deck 11 to finish eating something better. The public areas seemed no larger than the areas on the Magic and now much more crowded. If you jumped in the pools I don't think you would have hit the bottom for all the people. We scheduled to snorkeling trips on our own, not through Disney, on Tortola and St. Thomas, they were great. An example of the public area issue is O'Gill's pub, if was smaller than on the Magic and not near as nice. The waiter was not very good either. Overall the staff tried very hard to compensate for the environment but were obviously strained, some in the stores were under-trained. The movie and live stage theaters were nice.Everywhere we went was overcrowded and not very pleasant. We were all excited to get to Castaway Key and due to my wife's walking issue they asked us to sit on a bench in the sun, after 15 minutes we asked the cruise director if the taxi was coming and she promised if was coming. After another 10 minutes and a call from our family asking where we were we just walked to the tram and made our own way. A staff member at one of the island stores stated he did not know were to get something as he just came off the ship and did not know much. Another passenger told us were to go get the item we were looking for. The point here is the staff is under-trained and overwhelmed, this is overall Disney's poor management. I have to say I was happy to get off the ship. We will not do a Disney cruise again after this experience. The value is just is not worth the cost anymore. Disney smothered the magic with their efforts to make the almighty dollar! I hope that Disney World is not managed like this now or we won't be going there in the future either. Read Less
Sail Date May 2016
We sailed on the Disney Fantasy recently...our 4th Disney Cruise in the last 3 years. In the past we have had magical times, but this time was a total disappointment. We were dealing with a totally different company. One that seemed to be ... Read More
We sailed on the Disney Fantasy recently...our 4th Disney Cruise in the last 3 years. In the past we have had magical times, but this time was a total disappointment. We were dealing with a totally different company. One that seemed to be much less concerned with customer service and customer experience. Our dining service was mediocre. Our servers were working hard, but seemed to have way too many tables. During many meals we were not served drinks until halfway through the meal, and the meals lasted close to 2 hours every night because service was so slow. Our servers barely had time to take our orders. In addition, our tables were very crowded. Two nights I was literally sitting next to the bar where food was prepared and felt like I was part of the service team instead of a guest. Because we had three children, including a high chair, there were times our servers could not even reach our table to put the food on it and had to pass our food to us above all of the tables. In addition, there was not enough seating for the guests for entertainment. For one show, we arrived 15 minutes early, and I could only find one seat. I had to put my five and four year old on my lap for the show in order to watch it. Everything seemed too crowded...pools, elevators, everything. The nursery even filled up several times and we could not take our daughter to the nursery when we needed to. This was the first cruise I ever experienced that problem. To kill an already un-magical trip, our boat had mechanical errors causing us to have to skip Castaway Cay. To us, Castaway Cay is the highlight of the trip. The cruise line seemed to care very little about their mistake, and offered very little to guests to make up for it. Their goodwill gesture was a 200 dollar credit per stateroom (not person) and offered 20% off future cruises (prices have gone up more than 20% since we booked the one we just sailed on and it did not offer a stateroom credit like the offer that they already offer for all guests with a 10% off discount if you book onboard.) To me, this did very little to make up for a cruise that we spent more than 6000 dollars to cruise on. We absolutely would do a return if we knew what we knew now. I called customer service when I got home, and they informed me that mechanical errors sometimes happen and the cruise line can not be held accountable for that. Really?! Then, to me, it seems like a risk to sail with them. Why would I risk plopping down 7 or 8 thousand on the next one? I think Disney has lost touch with how much their vacations cost and what kind of trip customers are paying for. We will not be sailing with Disney anymore. Up until this point I was a faithful Disney cruiser and would not have considered any other line, but this company has changed for the worse. Read Less
Sail Date January 2016
This was our 4th Disney Cruise, and up until this point we were loyal Disney customers. We never would have even considered a different cruise line. However, our 7 night stay on the Fantasy was a major disappointment. Service on the ... Read More
This was our 4th Disney Cruise, and up until this point we were loyal Disney customers. We never would have even considered a different cruise line. However, our 7 night stay on the Fantasy was a major disappointment. Service on the Fantasy was the worst I have experienced compared to any of our other trips. Our servers were working hard, but they had so many tables that they barely had time to take our order. Our meals lasted close to 2 hours because service was so slow (not great with three littles) and there were many times we did not have our drinks until half way through the meal. We also sat so closely to the other tables that our servers could not always get in and out between our tables and we had little privacy from the tables next to us at dinner. The boat in general was also too crowded. We could not get seats for one of the shows and both of my children had to sit on my lap to watch. The elevators were full all the time, and there were a couple of times that we wanted to take our youngest daughter to the nursery and could not because it was full. We just felt like Disney was cramming people on the boat to an uncomfortable level. Maybe this is just the Fantasy versus the other boats, (we had done the Dream and Magic previously) but it definitely negatively affected our trip. We also experienced major disappointment when mechanical issues on the boat kept us from being able to stop at Castaway Cay, the highlight of the trip for us. Disney Cruise Line did very little to make up for this. We spent 6000 to do this cruise, and they only credited everyone 200 back as a goodwill gesture. So, the last day of the cruise, when we were supposed to be on the island, we were visiting characters that we had already seen and sitting in our room watching movies. To me, this is not what I paid a premium to do. I thought Disney would be more apologetic to people spending that amount of money when their boat problems ruined the itinerary. We only had two other stops, so we ended up spending 5 days on the boat. If we could do a vacation return, we absolutely would. My husband and I did dine at Palo one night, which was lovely. And the shows were good, even though they were extremely crowded. But, at the end of the day, I just did not get the feeling that Disney valued its customers the way that it used to. Read Less
Sail Date January 2016
First time cruisers. Likely, last time cruisers. I really expected to love this. I had never heard anyone who didn't. They say no one does customer service like Disney. This is simply not true. No one extracts money like ... Read More
First time cruisers. Likely, last time cruisers. I really expected to love this. I had never heard anyone who didn't. They say no one does customer service like Disney. This is simply not true. No one extracts money like Disney. I will say up front that the staff is very good. Our servers, Christy and Chatcha were fantastic and the dinners were enjoyable. The oceaneer lab staff was also very good and my son enjoyed the kids club very much. The kids pools were v small. I understand why-- they become a pee soup of children very quickly and need to be drained and cleaned regularly. My son couldn't really swim in them as they were so jammed packed and getting in with him was unthinkable from a space and disgust point of view. And good luck getting a deck chair. It is so packed and the staff cannot do much about the voracious grandmothers that guard 5-6 empty chairs for kids who never sit in them anyway. We usually enjoy holiday pools with our son, but here there was no place to enjoy a pool together. What irritated me the most, and has stuck with me since, is the nickel and diming ( or scamming of hundreds actually) on what was already an expensive cruise. While the adult areas are quite nice, there are no fountains for soda or juice anywhere near them. You have to schlep down two levels and halfway across the boat or pay the bartender for what is advertised as included. Same for the theatres. No fountain drinks there, so you have to pay for cans of pop and popcorn. Really? Virgin drinks and smoothies, extra. I expected alcohol charges, and the wine prices in the regular restaurants were reasonable. But if you look at the Remy wine list, none of the reasonably priced bottles are on that list--prepare for 100 dollar bottles and up. We cancelled our Remy reservation as they had a problem with my husband's perfectly acceptable dark denim dress jeans paired with a dinner jacket. We agreed to a cancellation fee but were shocked when they charged us the whole fee for dinner for two. $170 for food we didn't eat. I get that cancellations result in lost tips for servers ( who only get paid tips), and thought that paying $25-40 for cancelling would be fair, but charging the whole thing is unconscionable. And I bet none of it went to a server in the end. I raised this issue with the Remy staff, and with guest services, but neither of them had any power to reverse or change the charges, ( everything on the boat is about metrics) putting it on the cruise line on shore to deal with later. I was supposed to get a call from DCL to discuss. No call. As described by the reviewer previous, mechanical difficulties slowed the boat such that castaway cay got skipped. That was to be our only off boat day. We received a $200 onboard credit. Funny how everything else is calculated per person, but not that credit-- we paid for 3 to have that experience. Overall, the boat was nice, the staff was great and my son had some good and fun moments. But the greed that is Disney is what I will remember. And what I will tell people about when they ask. My money is much better spent elsewhere. Read Less
Sail Date January 2016
Our family of 13 was on Disney Fantasy in October 2015. We were very disappointed. Our 5 grand kids range from 3 to 14 and there was very little that we could do as a family. The ship was set up to separate the family into different ... Read More
Our family of 13 was on Disney Fantasy in October 2015. We were very disappointed. Our 5 grand kids range from 3 to 14 and there was very little that we could do as a family. The ship was set up to separate the family into different areas on the ship. There wasn't any pool on the ship big enough for all of us to enjoy. If you want to send your teenager to one area, your pre-teen to another area, the 9 & 10 year olds to a different area and the 3 year old to yet another area, then this is the ship for your family. If you want to enjoy your family together this isn't the place for you. The food was great, the service was fantastic, the ship was beautiful, the photo staff was wonderful but this wasn't what we expected for a family vacation. Read Less
Sail Date October 2015
Cruise date was 7/15 to the eastern Caribbean. I am a veteran cruiser of 16 previous cruises of various companies and itineraries, and I have a feel for what is good and what isn't when it comes to cruising. We booked this ... Read More
Cruise date was 7/15 to the eastern Caribbean. I am a veteran cruiser of 16 previous cruises of various companies and itineraries, and I have a feel for what is good and what isn't when it comes to cruising. We booked this cruise a 13 months prior to sailing, no visit from the upgrade grade fairy even though we booked substantially far in advance. Boarding was the typical hurry up and wait routine. The rooms were ready by 1:30 p.m. Can't say enough about the room stewards, they work hard especially on the day before and on the day of embarkation. The stateroom was nice, we had a balcony and it was nice and well kept. Food has improved from our last and only other Disney cruise (Wonder). Food has improved over the last cruise with Disney, but is still average when comparing with other cruise lines that cost less. I must say I was constantly reminded on a daily basis by our waiter of how great his service was and the importance of receiving an excellent rating. Excellent? Not really, but adequate. Entertainment was again very good. Disney productions were above the industries average. On this Disney cruise, we found ourselves searching for things to do. I guess my biggest issue with Disney Cruise Line is the affordability. I basically paid double the cost of my previous eastern Caribbean cruise with a very well respected cruise line. On top of the basic fair there was the shops, the port tours and other amenities that were not included in the cost of the cruise were very high. Ship was very crowded, made it difficult to enjoy sail away and Pirates Night. Elevators were always full to the point of having to wait for another to arrive. The tour desk staff left a lot to be desired, it seemed as though the personnel that staffed the desk were at the dentist about to have a tooth pulled, not overly friendly. There understanding or lack of kept them from giving us an adequate description of the tour we booked. It was very sub-par for the cost. Recommendation? Book with RCI, Princess or Celebrity and save yourself enough money to finance another cruise. Read Less
Sail Date July 2015
Overpriced, overcrowded...just like Disney World. Cabins are too small. Pool are is too small and ill-equipped for the crowd. There are no public areas where you can just sit, relax, and enjoy the ocean view. The food was just average ... Read More
Overpriced, overcrowded...just like Disney World. Cabins are too small. Pool are is too small and ill-equipped for the crowd. There are no public areas where you can just sit, relax, and enjoy the ocean view. The food was just average and service was very spotty. I guess I should have known better---what Disney prioritizes is not what an avid cruiser would prioritize. If you love Disney in general, like so many fanatics that were on the ship, you will love Disney Cruises. If you want a luxury experience of superior quality and exemplary service, go with Regent or Crystal--I know from experience that those are much better. The only thing they did really well was the shows, as one would expect. Everything else was mediocre. My two kids had fun, along with the other seemingly thousands of kids running wild on the ship. Read Less
Sail Date July 2015
We did our research, planned for pirate night, (which was fun) and even check out all the things to do at each port. The room was the highlight, as it was more spacious than we expected. Pros: Room, weather, staff Cons: Food, ... Read More
We did our research, planned for pirate night, (which was fun) and even check out all the things to do at each port. The room was the highlight, as it was more spacious than we expected. Pros: Room, weather, staff Cons: Food, activities, general "fun" feeling nonexistent My biggest complaint would be the "activities" on previous cruises on Royal Carribean and Princess, we have found ourselves without enough time to join all the activities we wanted. On this Disney cruise, we found ourselves searching for things to do. The kids activities consisted of Coloring Pages (ie. Make your own pirate treasure= coloring Captain Hook or Peter pan) It seems that Disney expected everyone to be entertained by the constantly running movies on the pool deck, screens in the kids clubs & on demand in your room. Speaking of pools: I rarely saw children actually swimming, they were either idling in the water staring gape mouthed at the movie screen of the pools were so crowded they couldn't swim. Character appearances were scheduled at awkward times and regardless of the lines, they ended when scheduled so you're left with a very sad child or two. We skipped them after 2. The food was so bland, and repetitive. Cabanas offered the exact same fare every morning: Eggs Benedict (Loraine) pancakes, cereal, reheated rubbery bacon, fruit. The omelette were preprepared and only 2 varieties (your average holiday inn type) Dinner was no different in the rotating restaraunts: chicken w/lemon, steak, and starch. For the cost of the Disney cruise I expected high caliber everything. My expectations far exceeded the reality. We decided for the same cost we could go to an all inclusive resort and sit on the beach and have $$$ left over. Royal was 1/3 the cost and we had 100% better experience with everything comparatively. Skip it Read Less
Sail Date January 2015
I have gone on five cruises, two with the Disney Cruise Line. I have never written a negative cruise review but I feel the need to share my experience so that others can be aware of theft problem. I recently went on the 08/31/13 cruise ... Read More
I have gone on five cruises, two with the Disney Cruise Line. I have never written a negative cruise review but I feel the need to share my experience so that others can be aware of theft problem. I recently went on the 08/31/13 cruise with my family. Although the cruise was good, unfortunately, I lost a heart diamond pendant in the room. The pendant was part of a necklace that was an anniversary gift I got from my husband. It had sentimental value, something I wore almost every day. I used to think highly of the Disney Company until now, my experience in dealing with the Cruise Line regarding the theft incident left me with frustrations and disappointment It happened on the first formal night. I left my necklace in the room in a clear plastic bag, not in the safe. When I came back from dinner, I discovered that the necklace was opened up and the pendant was gone. My entire family looked everywhere in the room, especially in the desk area where I took off the necklace but we could not find the pendant. After I reported the problem, I had a chance to talk to the deck manager. He told me that Security will come and talk to me the next day, search the room and do an investigation. I asked the manager who else has access to the room besides the room steward and I was told that Maintenance Group also has access. When I told my family what the deck manager has said, my son remembered that a Disney Crew had come by our room on the night I lost the jewelry. A crew knocked on the door. When my son opened the door, the guy just said "sorry” and walked away. The entire time I was on the seven days cruise, Security never came by and talk to me at all and there was no room search that was performed. Security claimed that no one came into our room while we were out to dinner. I find it hard to believe that the jewelry disappeared by itself. I never suspect the room steward to be involved but I had a feeling that someone else had access to our room and stole my jewelry. I am certain that the jewelry was stolen. Either Security did not do a thorough check to track down who went into our room or someone was able to enter the room without being tracked down. I did not feel safe after this incident; I came back to the room and checked on our kids in the middle of watching a movie one night. When I came back home, I have requested through Risk Management for the Disney Cruise Line to review my case again. I asked for a review of the log/report that Security has used to check for my room access. I also asked for a verification of the time frame that was used to track my room access to make sure that the tracking of my room access was done at the right time. The responses I got back was no one can look at the log except for Security and that Security could not provide the time frame that was used to track my room access. WOW? So Security can say whatever they want to say so they don’t have to deal with the problem? There is no accountability or proofs that the investigation was done correctly because no one else can verify the investigation. This is absolutely poor customer service. I expect more from the Disney Cruise Line. I questioned how the investigation was done and how can Security do a thorough investigation without talking to the person who was affected? The lack of support I received from Security made me think that this was a cover up. I did not feel that Security follow the correct procedure in performing the investigation. All of the researches that I’ve done with other cruise theft cases, security always talks to the person who has filed a loss and/or search the room. I have taken the following actions already and I have gotten either no response or no progress on any resolution. I wrote a complaint letter to Guest Communications. I also called the Disney Cruise Line "Guest Communications” to make sure my letter was received. I have communicated with Corporate through several emails. What happened to us was a serious matter yet I feel that the Disney Cruise Line did not handle my case properly, that I was not taken care of as a customer. This is not what a Disney Vacation is supposed to be, loosing something special in my own locked cabin. Someone else also wrote a negative review regarding "Money stolen” on the Disney Dream through Cruise Critics. From my perspective, Disney Cruise Line needs to provide better customer service in handling theft reports and protecting the passengers. They really need to connect with the customers, take care of the customers and build a relationship where customers can trust the work ethics and would want to come back on future cruises. Below is the full ship review: ACTIVITIES: Characters Greeting was good. We took pictures but ended up not buying any pictures due to the bad experience with the jewelry loss. My youngest son went to the Oceaneer Club, this area is really nice, lots of things for kids to do. SERVICE and DINING: Our dining experience was always excellent. Our favorite was Animator's Palate. Our dinning servers and our room steward were very nice. ENTERTAINMENT: Disney has the best entertainment out of all of the cruises that I've been on. Pirate night was fun! CABIN: We had the Deluxe Family Cabin (Ocean View). Our first assigned Cabin was 7674. This cabin had a lot of vibration and there was a loud noise at night (seemed to be coming from the bottom of the ship). We got switched to 8172 the next day (same type of room except it's on the other side of the ship). We didn't encounter the same problems as the previous one. The room was a good size. I like the separate bathrooms, one for the shower and sink, the other one has a toilet and a sink. PORT: We like Grand Cayman and Castaway Cay. We didn't care too much for Costa Maya and Cozumel. In summary, the Disney Fantasy is a beautiful ship with great entertainment but you do have to be extra careful with your valuables. I made a mistake in trusting the Disney Employees and lost something very special. Read Less
Sail Date August 2013
Disney Fantasy Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 3.5 4.3
Entertainment 5.0 4.5
Public Rooms 4.5 4.7
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 4.0
Enrichment 2.5 4.2
Service 4.5 4.7
Value For Money 4.0 4.0
Rates 4.0 4.0

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