441 Disney Fantasy Cruise Reviews

I had chosen this cruise as everyone said you have to experience the magic. I am from Florida, so grew up around Disney world so had opportunity to get a deal on this cruise line. Took my mom, 13 year old and a 2 year old. I was ... Read More
I had chosen this cruise as everyone said you have to experience the magic. I am from Florida, so grew up around Disney world so had opportunity to get a deal on this cruise line. Took my mom, 13 year old and a 2 year old. I was disappointed in kids club - there is a focus on 3-12 year olds and then 14-17, the Edge (13 year old club) wasn't good at all. There weren't many activities and those that there were repeated most days if not throughout. Also, Disney is for kids, right? Wrong when it came to the pools and water activities. 2 year old was secluded to just the splash pad with no options for swimming (no swim diapers) and the 13 year old too young for larger pools but couldn't even get near the 2 small pools (if you can call them that) because so overcrowded especially with adults. I was so looking forward to the food, but felt the quality of the dinner food was OK. Overall, the best thing was the staff and the characters and the time they took with the kids. Just wish there could have been more of a focus on ALL kids and not just one particular age group. Read Less
Sail Date June 2018
We had such a wonderful time on the Disney Fantasy! Our dining staff (Massiel and Eduardo) were absolutely amazing! The only thing that could have made it better was that I got food poisoning in Mexico, and wasnt feeling good the rest of ... Read More
We had such a wonderful time on the Disney Fantasy! Our dining staff (Massiel and Eduardo) were absolutely amazing! The only thing that could have made it better was that I got food poisoning in Mexico, and wasnt feeling good the rest of the week. The DCL Staff did everything they could to make me feel better. People calling the room to constantly check on me, and the nice gestures. One more thing, the power had gone out every single deck, but only in the midship areas, so there was no main dining restaurants on formal night, and everyone had to eat at Cabanas (Table Service). As a nice gesture because of the total zoo cabanas was that night, they gave every cabin a $100 credit. Our cabin was 5156, the extended family verandah cabin (04E). It was absolutely amazing to go out at night and look at the stars, and have a nice cup of coffee in the morning before a port excursion. As they all on all the Disney ships, entertainment is always on point, and everyone is very professional, even when you can tell they are having a blast performing in the show. This was our second cruise, we booked a placeholder, and of corse there will be a third Disney Cruise. Its like potato chips. You can't do just one. Read Less
Sail Date May 2018
Fun. The sight seeing on the islands were definitely the highlights. Was disappointed that my 6-year old and 8- year old hated the kids club. They asked the counselors to call us to pick them up after just an hour because they were bored. ... Read More
Fun. The sight seeing on the islands were definitely the highlights. Was disappointed that my 6-year old and 8- year old hated the kids club. They asked the counselors to call us to pick them up after just an hour because they were bored. They were there for "sloppy science" but the tiny room was full of kids so they couldn't partake... but it wasn't hands on for the kids anyway. They just watched a staff member mix baking soda and vinegar. Didn't have the heart to bring them back to the Oceaneer club/lab. Plenty of other activities going on to keep us busy on the ship when we were at sea. Food was great for adults, but the menu for the kids at dinner never changed. My kids had mac & cheese or chicken tenders every night. I knew to expect a couple hundred dollars worth of gratuities to be added at the end of the cruise, but all the hidden fees were unbelievable! A 15% gratuity is added onto every purchase made on board (or on ports of call with your room card). This includes all gift shop purchases, popcorn, smoothies, alcoholic beverages, etc... Felt like these charges were sneaked on, because we only ever signed for the purchase amount with option of adding in additional gratuity. Also, the boat rocked pretty severely. We were bothered by the ship movement, but not to the point of sea-sickness (maybe because we were medicated). Overall a good trip. Glad we tried the Disney experience for our kids. But will not do another Disney Cruise. In talking with other passengers on board, and from our own experiences, highly recommend Royal Caribbean. Read Less
Sail Date May 2018
My wife and kids went on a Disney Cruise as part of our first vacation with our young kids. From day one we felt like our family was part of a third world country flea market. Every single person tried to upsale us on all services ... Read More
My wife and kids went on a Disney Cruise as part of our first vacation with our young kids. From day one we felt like our family was part of a third world country flea market. Every single person tried to upsale us on all services imaginable. it progressively got worse when my son stepped on a sea shell inside the boat. We went to the Ship emergency room and the nurse gave my wife a disgusted look for treating this as an emergency? ( my sons foot was infected for three days) She then perceded to charge us 350 dollars for putting a band aid and covering his foot with a bandage??? We asked for a recommendation of where to purchase a watch from Sal;the boats shopping guide. What I didn't realize is Disney collects 7 percent commission from diamond exchange. Instead of taking advantage of Caribbean wholesale pricing , merchants told me he has to give my discount to Disney because I brought in the vip cards received at the boat. Everything on the boat comes with automatic 15 percent gratuity on the bill regardless of the purchase. Disney also charges me 300 of mandatory gratuity to have my room cleaned and dinners served which I never eat because food on the ship was awful. ( one of my waiters even told me Disney is never known for tasty or quality food)I later found out they pass the cost of their staff and overhead to their guests by only paying roughly 10 percent of their salary and making guests pay set amount of mandatory gratuity to offset their costs and ultametly increase profit margins. Coffee on ship was bad, of course I had the option of purchasing coffee at three dollars for a Small cup? ( spent 150 on coffee alone throughout the week for my wife and I)They charge you for popcorn and waster? The only time I had a good dinner at the boat was when I skipped dinner ( last three nights) and decided to pay for a good meal at one of their restaurants. This cost me 600 for the three nights? I paid 6500 for the cruise and over 4000 on board as everything was an up charge and I was scammed into buying items I never wanted or needed? Every night one of the waiters upsold my 4 and 5 year old kids souvenir cups , of course I had to purchase as my kids wouldn’t eat and my waiter tricked them into thinking they were magical cups? My wife decided to get a $185 / 50 minute massage to alleviate the stress we were experiencing, sure enough the therapist literally tried to upsale my wife on 700 worth of product. My wife cried the entire night and had to buy 50 worth of product at the end as she felt very vuernable. This was a horrible cruise,royal carribeam is at least half the price and much more professional. Management is borderline rude and their employers are taught and mandated to upsale guests on useless products. I still can't believe guests pay 90 percent if their service staff wages with mandatory gratuity that's beyond the price of the boat? Adding insult to injury last night plumbing for my entire floor was. Time, our room smelled like a sewer, we had to spend five hours at their pool and restaurant until issue was fixed. My kids were cranky and exhausted, just horrible!!! Read Less
Sail Date April 2018
Second cruise with Disney. First was 20 years ago. Concierge cabin (part of my group booked concierge level), perhaps the only extra that was worth the extra price. The internet charges are exorbitant. Why Disney has chosen to make ... Read More
Second cruise with Disney. First was 20 years ago. Concierge cabin (part of my group booked concierge level), perhaps the only extra that was worth the extra price. The internet charges are exorbitant. Why Disney has chosen to make this a profit center is beyond me. Many I spoke to when the cruise ended were paying over $800 extra for internet service. Why can't they at least offer a lounge with free internet? Disney canceled a full-day luxury private shore excursion for Grand Cayman 12 hours prior, and offered no alternative claiming "mechanical difficulty". Inexcusable. Cabins are comfortable and well serviced. Shows were well worn and generally of no interest to those over 8 years old. Very disappointing. The food in all outlets was just mediocre, and almost nothing (either in the dining rooms or on the buffets) were served hot. Luke warm at best, and sometimes even cold. $10,000 cruise and you have to pay for popcorn to see old Disney movies? The way Disney nickle & dimes the guests in unconscionable. Twenty years ago a Disney cruise was a luxury experience. Now it's an overpriced Carnival Cruise for children. Read Less
Sail Date March 2018
We are frequent cruisers who have been on all ranges of ships, from the NCL weekend booze cruises to Regent luxury cruises and we weren't sure what to expect on our Disney cruise. We took our very first cruise ever on the Disney ... Read More
We are frequent cruisers who have been on all ranges of ships, from the NCL weekend booze cruises to Regent luxury cruises and we weren't sure what to expect on our Disney cruise. We took our very first cruise ever on the Disney Wonder 15 years ago. So, we were excited to revisit the perennial reader's favorite. We took advantage of the Disney check-in from home, as well as the Disney transport. It was nice to not to have to worry about our bags (which always magically appear onboard in our cabin, after checking in at the airport upon departure). When we landed in Orlando, though, we did not enjoy having to wait at the airport to board our bus for the Port for almost an hour. Not a great way to start our vacation. I think the reason Disney does this, is to manage crowds at the Port, but I think I would rather be waiting at the Port, instead of the airport. This part was not managed well. Once on board the ship, we were simply blown away with all of the design and decor. Each and every space on the ship was designed with thoughtful details (including music in each zone of the ship to create the mood). The selection of colors, textures, tiles, carpets and more was simply exquisite (and even the bathrooms are all specifically designed to fit in each area of the ship - be sure to check out the ones in Tatooine, with their round sliding doors). Activities abounded while on board, but here's what you need to know. Disney has all of their different activities segmented by age. So, if you are traveling with a child who is 18 and a friend who is 17, they will have a hard time trying to do much together on the ship, as Disney is very strict about the age cut-offs for everything. The older kids club goes from 14-17, and my 18 year old was not allowed to participate in their activities. And the "adult-only" areas on the ship, including many of the night-time activities (where drinking age is still 21) is strictly limited to those 18 and older (and this includes the 2 adult-only restaurants). When we asked if our daughter and friend could join us for dinner, we were told no, that the 17-year old would be unable to join (and they assign reservations to each guest, whose age is on file in the computer). So, that was sort of a bummer, because almost ALL of the activities are age-segmented. The onboard shows were amazing!! The two nights of fireworks onboard were pretty spectacular. We were there for the Star Wars Day at Sea. Think more people got into the Pirate night than the Star Wars theme. Think they could have done a better job of enhancing the offerings throughout the day for Star Wars day. We did have a great guest lecturer from Lucasfilms, who oversees all of the design and merchandising for all of the Star Wars films. The food was average, but the service throughout the ship was incredible. They had a ton of staff onboard and their attention to detail was fabulous. There are a couple of pools onboard. Total sensory overload at the main pool during the day with not one, but two pools filled with kids, and really loud movies playing all day long everyday. The adult pool area was better, but not as much ability to be in the sun near the pool. There is an adult-only deck on the top deck, which would be nice, but we had high winds at sea, and the area was not fun to be in. Great bar service at the adult pool area, and there is an additional bar up one deck (Currents), where they have live music (and is the best area on the ship to watch fireworks, if you don't care about seeing the accompanying stage show). Our room, which was an enlarged aft balcony suite, featured a 40' long balcony, which was awesome to have to escape the crowded pool areas. However, the trade-off was the severe vibration from the engines that we experienced a couple nights on our 7-night journey. The furnishings in the room are tired. Time for an update. Overall, it was a fun family trip, but for the money we paid, I would be hard pressed to not want to go back to Regent (we have been spoiled). We will probably wait until we have grandchildren to return back to the Disney ships. Read Less
Sail Date March 2018
Our family had never been on a cruise before and we decided to take the plunge on the Disney Fantasy. We loved every minute from the time we got on board until we had to get off. The attention to detail and the staff was amazing. We were ... Read More
Our family had never been on a cruise before and we decided to take the plunge on the Disney Fantasy. We loved every minute from the time we got on board until we had to get off. The attention to detail and the staff was amazing. We were on the early dining plan which suited the needs for our kids (age 8 and 3) and the food was decent. Our waiter knew what we liked and had suggestions for us each night and did a great job. The buffet on deck 11 is where we ate breakfast and lunch and they seemed to have everything you could possibly want and it was all very well prepared. The shows were excellent and the movies on deck were great. The family swimming pools are small and it is basically something to stand in to cool off. Not much room for the kids to play around in. The Aqua Duck was fun for everyone (my 3 year old was too short to ride, needed to be 46" tall). The overall cleanliness of the ship was perfect. They had people outside the restaurants making sure people washed their hands or with hand wipes. That was nice to see them try to keep sickness at bay. My kids liked the Oceaneers club, but it is not something they would do for more than 3-4 hours per day. But that was enough for us to get away for a wine tasting or two. I did not purchase any kind of alcohol plan before the trip. I bought the case of beer they push the first day and saved some money. But in reality, they charge the same price for alcohol as if you were at any normal restaurant ($5-$6 beer, $8-$12 wine). The staff that handled our room was excellent. Every time we left the room, it seemed that they went in to make sure everything was straightened up. Again, they were excellent. We never watched any movies in the theater as we were always busy, but they had Black Panther playing the same day it was released. The shows were great each night, with a lot of variety. The characters were very accessible and after the first day or so, it was second nature to see them around the ship. They were very friendly and it was nothing to bump into them in the hall. The kids would take pictures and get hugs. We did the Star Wars day at sea and that was fun as well. We did a few excursions on our trip, they were fun and well run/organized. But in hindsight, we would've had just as much fun staying on board while everyone else was off. Castaway Cay was FANTASTIC. The snorkeling was great and a lot of fun for my daughter and I to find the hidden Mickey's. We have already booked another Disney Cruise and our only regret was that we didn't book it on board (if you book while on the ship you save 10%). So I will definitely book while on our next cruise so we can save the money. They will allow you to move your dates, so that is nice. I saw a lot of couples young and old without kids on board. They said they love the Disney quality and they will not cruise with anyone else. I agree. We look forward to sailing again in 2019! Read Less
Sail Date February 2018
This ship is beautiful!! It is clean and fun and there is so much to do!! The embarkation went smoothly. Very quick!! I do have to say that disembarkation was not the best because when we went to find our luggage my suitcase was ... Read More
This ship is beautiful!! It is clean and fun and there is so much to do!! The embarkation went smoothly. Very quick!! I do have to say that disembarkation was not the best because when we went to find our luggage my suitcase was missing a wheel (which was laying next to the suitcase) BUT we went to customer service and filled out a form and were promised a refund for our suitcase. By then our family were all the way through the line and out of our site but the kind lady at the customer service department took us to the beginning of the line so we could get on the same bus as our family!! Kuddos to that great lady!! We were a little worries when we saw the cabin number and placement of our cabin. Cabin 7004 is directly in the front of the ship!! To our surprise it was very spacious and we loved it even though we are used to a balconey we were ok with this porthole room. This room also had 2 bathrooms. One with just a sink and toilet. The other with a sink and bathtub/shower!! Very nice!! The food was outstanding and so was our wait staff!! I had the biggest lobster tail I have ever had!! We were not offered another but I bet if we asked we could have had one!! The entertainment was so good. Michael Holley, a juggler/comedian was a riot!! He did 3 different shows and they were all hilarious!! Highly recommended!! We were unable to stop in Jamacia because of 40 mile an hour winds but the other ports were great. It was Star Wars day one day on the ship which did not interest us so we just relaxed at the adult only pool which was warm and wonderful!! We would definatly do Disney Cruise line again just to go to CASTAWAY CAY!! What a wonderful place with lots of lounge chairs for everyone from the ship and the bluest water ever!! Read Less
Sail Date February 2018
6th DCL cruise but first with extended family. We had a group of 18 ranging from age 5-75 spread over 6 cabins. It was also a Star Wars cruise which appealed to some of the kids and adults in our group. Cabins (family oceanview (5) and one ... Read More
6th DCL cruise but first with extended family. We had a group of 18 ranging from age 5-75 spread over 6 cabins. It was also a Star Wars cruise which appealed to some of the kids and adults in our group. Cabins (family oceanview (5) and one inside cabin) were all great. We had a table for 12 and one for 6 at dinner with awesome servers. Weather was warm but very windy for most of the trip. Definitely affected the cruise with more motion than usual for the first few days. There seemed to be even more character interactions than previous cruises which was great! We especially liked meeting Chewbacca and seeing the roaming stormtroopers on Star Wars day. 2 nights of fireworks and great entertainment every night. Just wish they would change up the shows and menus a little more often. Embarktion was very slow - not DCL fault (Coast Guard inspection) but they should have communicated better about the delay and maybe offered water or something. Read Less
Sail Date February 2018
I have only cruised with Disney - and my first one started off rocky... nothing to do with the boat, it was all in my head. I just didn't feel comfortable on the boat, was having trouble with the motion, didn't like the laundry ... Read More
I have only cruised with Disney - and my first one started off rocky... nothing to do with the boat, it was all in my head. I just didn't feel comfortable on the boat, was having trouble with the motion, didn't like the laundry list of side effects the motion sickness pills or patches or voodoo tricks I had at my disposal 'promised' and was adamant about getting off at our first stop and flying back to the home port...but something happened on that trip. My wife calmed me down - took me on our balcony, got me to relax and well - 5 years later we have now been on 4 cruises. So after our first 5 day cruise on the Wonder, my eldest son proclaimed that he wanted a Disney birthday on a D Cruise. In October 2014 we woke him up early on a Friday morning and told him to hop in the car for a 2000km drive to Florida. That was cruise 2. While on board we had such a great time that we booked a placeholder for our next one. 10% and $200 stateroom credit per room (we have 4 kids so take 2 rooms), and it looked like our Drink of the Day bill would be a lot more manageable next time. When it came time to book we decided to book the Magic for a Mediterranean Cruise - which resulted in a huge trip to Europe for the whole family in 2016. We put down a deposit while on board as has now become the custom... So last October (2017) we were reviewing our busy schedules and looked for a good time - and found a potential gap in our lives for February. We really wanted to try the Dream, as it was the only boat we hadn't been on yet, but the itineraries were two short (5 days max) and so we decided the Fantasy it was. The ports were of little concern to us - Cozumel (which we did on our first cruise), Grand Cayman & Falmouth (new for us), plus Castaway Cay would easily provide the combo of fun and sun we needed. With 4 boys who play hockey, football, baseball and go to school as well, a rest in February was needed. So that's the backstory. We are drivers - so we hoped in our van early Friday morning and began the 2000km journey to Port Canaveral. We are overly familiar with that route and found ourselves parking the car sometime around noon on departure day. Parking is convenient and close, as is the pre-parking bag check. Checking in is long. I would say it takes about an hour from the time you pull into the parking area and are finally at your room. After 2000kms of driving that last hour feels the longest! However, once in the room, it feels familiar and the road weariness slips off quickly. Sometime in my late 30's/40's I became easily disgusted by 'unclean' places - at least if the place is suppose to be clean... This boat is immaculate. There isn't a cracked tile, scuff on the wall, bit of black in the caulking or stain on the carpet in the room, the halls, the decks, the restaurants etc. The boat looks brand new every time we are on it. This cleanliness really puts one at ease and t is very easy to get comfortable. That adds a lot to the relaxation element. There is a lot of food available. As this is my 4th time, I have learned to ease up a bit on the eating. Memories of being 'full' by Wednesday and unable to eat anymore food, or worse, consume anymore DOTD's (Drink of the Day's) as the trip ends were fresh enough that I 'tried' to be more controlled... That lasted until dinner when I could not resist the app, or the soup - the main is a must, and i was in to deep to pass up on desert. DCL uses a rotational dinning system that allows you to eat at all 3 restaurants throughout the trip. All 3 are unique and well themed - the menus vary each night, with a few stand-by's (a chicken, a steak , a pasta etc.). We have 4 kids. Two no longer want anything to do with the kids menu, 1 goes back and forth, and our 6 yr old just wants fries... I personally enjoy the food offerings, and tend to order foods that I don't eat at home. My two older kids do the same and feel very comfortable experimenting - why? Because if they don't like it the waiters will get you something else - no hassle - no problem. If you can't decide, they will get you both (even if you protest!), and they always have a recommendation (never a "i don't know") - which is great. With rotational dinning you have the same staff all week. We really like this and have great conversations with our team - learn about the boat, the behind the scenes's 'hell's kitchen' stories going on during the dinner service, and all the stuff that maybe Disney doesn't want included in the promotional DVD! But to us its fascinating to hear about how the boat and its people 'work'. I understand that they 'have to be nice' to us - but they are great at either being genuine, or acting! The buffet (Cabana's) has a great mix - again, self control is challenged at breakfast and lunch...I did a bit better this time around, but still had to wait until 3pm on some days before I could grab lunch due to the largness of the breakfast i had! The fast food places are typical - I grabbed a sandwich one day and a burger another, but that was all I had from those offerings. The kids had a steady diet of chicken fingers and pizza as their lunch norms. I topped 100 ice creams by Wednesday... the kids went for more. Castaway Cay should be given a thumbs up for the BBQ lunch that includes ribs, chicken and the obligatory hot dog and hamburger as well. The sides are simplified (cole slaw pot salad) as are the deserts - but they are all complimentary to the BBQ theme and the day at the beach. My wife and I do our best to grab the DOTD - we did OK on this trip, but as we had brought beer on board, we missed 2 days of the typical rum, grenadine and whatever fruit juice they added type drink. However on Star Wars day they had a "Galaxy in a Glass" that was super amazing.... we had more then one, which helped us meet our quota!! The entertainment is always fun. We skip the first nights show as we've seen it once and it is simply a commercial for what you can do on the boat. Our second night (Superbowl Sunday) we saw Aladdin - they say they have broadway type shows - and this one is. We have seen the Toy Story musical, Aladdin (in 2014) and the Tangled shows on the boats - they are all great. Of the 3, I prefer Tangled, but I prefer the movie over Aladdin as well. The other 2 'Disney' shows are revue type where they have a very lose and weak plot that 'gets' you to a scene where a Disney character and song are performed. The Wishes 'plot' was the weaker of the two and actually detracted from the revue parts - we didn't love that one and my kids were pretty brutal in their critique of it - made for some good jokes. "Believe" however has a better flow and it resulted in us really enjoying the revue parts. The non-disney entertainment usually consists of Busker type performances. We love buskers, so always look forward to these shows. This cruise had a magic show, which was OK and a juggler, which was funny and enjoyable, but neither were as cool as two acts on previous cruises that we loved. The first being a comedy/musical act called "Buckets and Boards" and on our med cruise we saw the spectacular act "Junk" - which we thought were incredible. The entertainment was not bad - just not as good as ones we saw in the past. Let's not forget the fireworks. Pirates night includes a little show that is capped off with a big disney style fireworks show. What can top fireworks at sea? How about a second fireworks show? Our cruise had a Star Wars day - which ended with another 'show' and an amazing fireworks show. Fireworks and that Star Wars music is a perfect combo! If you like characters, there are plenty. We did a character breakfast for our 6 yr old to meet some of his faves and took advantage of a few greeting times for other favorites. We are past the 'gotta meet them all' phase (as we are frequent Disney trippers we tend to get our fill throughout the year). My 3 youngest were signed up for a Jedi Training thing - my 12 yr old didn't want to do it and my 6 yr old got scared - so only my 10 yr old did it (he got to battle Kylo - in 2013 on a trip to Disneyland he fought Darth, he's 2-0 against the Dark Side). Non of our kids have ever really enjoyed or cared for the 'clubs'. We have tried to encourage them to try them out, but they really could care less. Instead they take full advantage of the freedom we give them and will go play mini golf, do the mid-ship detective stuff, aquaduck, aqualab... and then lobby for some aquaduck at night time as well. On Star Wars day they had free reign on the aquaduck as most kids were dressed up and chasing Chewbacca, our kids took advantage of the 0 wait times and rode all day and night. The older boys like to hit a late movie and went to see Force Awakens at 11pm one night. My eldest and I saw Rogue One on our last night (bad idea staying up untill 1am when you have a 2000km drive to start the next day...) We spent more time 'relaxing' on this trip and outside of the 'shows' didn't hang out in the clubs or do too many family game show stuff (which we did a lot of on our last 2 cruises). The late dinner (we had second seating), early mornings and sun/heat had us pretty much ready to go to bed around 11pm. Excursions: We got off the boat at all 3 ports. We like to do things on our own, if we can, but due to some circumstances (explained below) we actually booked 2 excursions through Disney. Cozumel: We had been to Cozumel on our first cruise and knew that there wasn't much around the port itself. Also, from what I could tell, most beaches were 'beach clubs' - meaning you had to pay something to 'enter'. Last time we simply did a beach party day. So for variety (and with an older bunch) we booked a Snorkel/Catamaran/Beach Party excursion. We got off the Fantasy and onto the Fury (Catamaran), went for a ride, put on snorkeling gear and went snorkeling. My 10 & 6 yr olds did not like the masks or breathing tubes - but we brought googles and they simply held their breath whenever they wanted 'look'. It was a lot of fun and our family loved it - despite the older two getting stung by jellyfish...Once back on the boat, the beers and margaritas (free) were handed out as we made our way to a beach. Off the boat and on a beach for more free booze as the kids made use of all the floaties in the sea. Kayaks and paddle boards were also available FOC, and my 10 yr old and I went for a kayak ride around the floaties. After a couple of hours we were back on the Fury. It was a great 4.5 hr excursion and reasonably priced (all things considered). Grand Cayman: We did this on our own - got off the boat, grabbed a taxi to Seven Mile Beach (about 10 min drive) and chilled. No hassle getting the cab - all prices are pre-posted and fixed (no haggling etc.) . We went to a public beach, grabbed lunch, beer, chairs and umbrella and swam in the sea. No solicitations - just relaxation and if we wanted something the bar (Calico Jack's) was within walking distance and we could simply go ask - they also provided free water. Very friendly and calm island Jamaica (Falmouth): We had heard a lot of negatives about Jamaica, and considered staying on the boat or only going into the secured port area (no locals are allowed on the "dock" unless they work there). But not seeing anything other then the Epcotesque version of Jamaica at the port seemed like a waste, so we booked a tour (the night before) on the boat. We didn't want to be on a bus too long, so picked a trip that was close. The famous Dunn's River falls are about an hour away, so we chose the Green Grotto Caves instead (25 mins). It was about a 3.5 hr tour all in, which gave us an opportunity upon returning to go into town. That was the mistake. I had read that Falmouth locals were very aggressive, but if you got past the 'gate' area of the port you would be left alone. We are not intimidated by such things and I thought it would be nice to go into town, eat lunch and grab a souvenir. We lasted 10 minutes. As soon as we stepped out of the port we were solicited for everything from cab rides to the beach, hair braiding, tours and even weed. As we quickly walked towards the town square we were unable to shake the constant barrage of 'offers'. I started with polite 'no thank you's', but as my patience was thinning, my anger was rising. My kids were very uncomfortable with the atmosphere. My wife and I looked at each other and simply said, with some expletives, that we would simply return to the boat. I was very disappointed that we did not get to explore the town, but it was impossible to do so. Back to the port - we looked around and ate lunch in a chain style restaurant. Do a tour if you wish, but avoid the town. Read Less
Sail Date February 2018
I went on the cruise with my family to celebrate the life of our beloved dog Roxy because she passed away from cancer. We went on the Fantasy Star wars cruise it was awesome they had fireworks for Pirates night and then a Starwars ... Read More
I went on the cruise with my family to celebrate the life of our beloved dog Roxy because she passed away from cancer. We went on the Fantasy Star wars cruise it was awesome they had fireworks for Pirates night and then a Starwars fireworks for Starwars night. The service in the dining area was excellent and the steward was one of the best we have ever had. The food was good but the menu you could have more seafood options. All the shows were great and the Movie choices were excellent as well. The fantasy is one of the most beautiful ships I have ever been on the cabins are large and spacious. If you have children and you love Disney this is an excellent vacation for your family. The service continues to get better we really liked our dining staff Edgar & Clinton and the room steward Alston was excellent taking time to talk with us every time he saw us. We can't wait for our next Disney cruise. Read Less
Sail Date February 2018
This was our 4th Disney Cruise. It was such a disappointment! In my comments that we left at the end of our cruise, I included 4 pages of items!!! First, the excursions were horrible. We paid just under $1,000 for two excursions and spent ... Read More
This was our 4th Disney Cruise. It was such a disappointment! In my comments that we left at the end of our cruise, I included 4 pages of items!!! First, the excursions were horrible. We paid just under $1,000 for two excursions and spent more time or transportation than at the actual excursion. I recommended dropping the Mystic Mountain Bobsled and the Xel-Ha resort tours as the docks are so far from the actual event you have no time at the destinations. We have never been on a cruise that had a rude crew. This one crew was uninformed and almost ran us over with carts and other transportation items. We were in room 10568, DO NOT use this room!! you are under the pool and ice cream area that has running and jumping from 8am until after 11. At 2am they started moving and cleaning the chairs so we could not sleep at all! The food was always cold and seemed to have a smaller selection than other cruises. If you eat early the shows are at 8:30pm, so if you are early to bed you will miss all the shows. the trivia is not fun because you have people that will say they got all the answers right (yes, Every one had that kind of people). The crafts are in the bars at the same time people are trying to enjoy the bars so that is not enjoyable. The movies are spread out so that you either miss the one movie or most of the activities. Our Grand Cayman was canceled due to weather and the activities that were thrown together was not compensative of missing a shopping port. The had the new Star Wars movie and it would have been better if they started back to back showings of that. That brings me to the onboard shopping. Tiffanys and a gourmet sweets shop replaced arcade and other parts of the ship. They were out of 12X12 2017 scrapbooks and said put it on the comment card. The clothes were high priced $25 for tees that were so thin you could see right through! Most made in Mexico and of poor quality. One t-shirt was $49.99 and would have to wear a shirt under the shirt. They ran out of star wars shirts (kids t-shirts were awesome! Adults just had star wars the last Jedi across the front) sold out in hours. The movie popcorn had pictures of pluto popcorn bucket, sold out the first day and still had the display up. Dining we had three adults put with our three adults and squeezed into an oval table for 4. We were celebrating and ordered the $50 cake to be presented at dinner, would have been rude not to share. However, they have no way for you to store it for the following night and no way to get it back to your room. Several times the information given at the front desk was incorrect, for example, we bought rum in port and they will take it until you leave. The front desk said we could pick it up at 6:30 am maybe as early as 6 am. When I went down about 6:15 am I was told no that was incorrect it was 7 am. went down few mins before and line of people already getting their alcohol. Seems they started just before 6:30 am. There was an issue at Castaway Cay for our card to purchase items, they do not take anything but you key to the world and they could not get a hold of ship. So we had to wait in line to figure out they had not taken a note off account then go wait in line for items to pay then go back and pay off charged items! They will add your tips to cash accounts (limit $500) that is almost $300 and then freeze your account if you are over. I could continue for pages...but I will end with this cruise was the WORST Disney Cruise we have ever been on and we were celebrating two specila events, mothers 70th birthday and our 26th wedding anniversary. Disney Cruise Line ruined both. Not what we are used to at all! Read Less
Sail Date December 2017
Let's get something straight - this was not a perfect cruise, and there are some elements of the service that were not up to par when compared to previous cruises. However, the Disney Fantasy is a great ship and overall, this turned ... Read More
Let's get something straight - this was not a perfect cruise, and there are some elements of the service that were not up to par when compared to previous cruises. However, the Disney Fantasy is a great ship and overall, this turned out to be an extremely enjoyable cruise. What I liked: Speedy embarkation and good arrival buffet. As the boat recently went to dry dock for a refurbished, all areas of the ship are in great shape. With the pre-registration for the kids club, confirming details was a breeze. Good departure day entertainment (standard Disney Sail-Away party). Food quality was at least above average in all locations (including buffet and rotational dining). Great captain and cruise director keep things going, even though some on the fly changes were required due to weather constraints. Never a dull moment with plenty of entertainment and character appearances. Good idea to have the ability to pre-book certain activities such as character breakfast, princess gathering, Frozen gathering and so on. Great experience at Bibbidi Boddibi salon (limited # of spots available online, many more openings on site). Although the sea was fairly rough, the crew did their best to provide for a smooth sailing (it was not perfect, but manageable). Half decent gym onboard. Palo (dining add-on) provides a great brunch experience. Castaway Cay is always a blast. We did get to see Star Wars the Last Jedi on opening night at sea and the shows were relatively good. Great table assigned at Palo and during rotational dining - which is nice Port experience in Falmouth was great, primarily due to the Dunns Falls experience. The bobsleigh part of the tour was fun, but rushed so not as fun as advertised What to watch for/could be improved: Not sure if it was the rough sea or cooler weather but the crew was a bit off when compared to other Disney Cruises: Did not see the room attendant on Day 1 and luggage delivery was slow. Dining room staff were friendly but did not go above and beyond like in my two previous cruises. The shore execursions in Cozumel (Mayan Ruins, Chocolate and Beach) fell short of expectations - but DCL came up with a reasonable consumer service gesture to compensate. Although the shows were good, I found the actual delivery better on the Wonder. Kids Club now has more computers and I did not find them as lively as those on the Wonder and the Dream. Read Less
Sail Date December 2017
We chose this cruise because we have two young girls and we didn't have a great experience with keeping them entertained on a different line. Disney by far met our expectations in that regard. The kids enjoyed the kids club enough to ... Read More
We chose this cruise because we have two young girls and we didn't have a great experience with keeping them entertained on a different line. Disney by far met our expectations in that regard. The kids enjoyed the kids club enough to give us a few hours of adult time each day and there were more than enough activities outside of the kids club to do as a family. The ship was spotless and appeared well taken care of. It did not feel too overcrowded most of the time. The exception to this was any time there was a special show or event (Christmas events, the pirate shows, etc.) Much like the amusement park it is important to get there early if you want a good spot for viewing. Our cabin and stateroom attendant were wonderful. The cabin was all the way aft, which was inconvenient for the theaters at the front of the ship but perfect for food. The balcony was just amazing. Huge with expansive views of every port since we backed in. It had two loungers on it. We did not experience any soot but there were vibrations when pulling into and out of port. We like to get up to see the ship pull in so this wasn't an issue for us but if you are a late sleeper it may be a problem. Our stateroom attendant was just phenomenal. My husband referred to him as Mary Poppins because he did such a great job straightening up our disorganization. The Christmas and pirate activities were fun with the caveat that you had to waste some time to get there early. The lines to see Santa and for formal night pictures were ridiculously long. My one complaint for this cruise was that lines overall for characters and pictures were excessively long and made it hard to take advantage of the picture package that we pre-paid for. We did Palo Brunch, which was delicious and the service was just over the top good. The main dining room food was above average. We liked the rotating dining rooms while having the same serving team. Our serving team was new so I do not think we received as good of service as the average cruiser on the sailing but they were clearly working hard and aiming to please. They did improve over the course of the cruise and service overall was still better than our experience on other lines. As a parent, having someone else cut up my children's food so I could eat immediately was wonderful. Service overall was just unbeatable. One night my three year old had a meltdown and I had to take her outside the dining room to not disturb other guests. Our head server noticed we were gone and inquired where we were. He came outside looking for us and brought all of the different kids menus to try to entice my youngest to calm down and come back in. She ended up holding his hand while being escorted back in. Another time, the person playing Tiana saw my daughter crying in line as we waited for Santa. She came over and sat with her until she had her smiling again. In short, our experience throughout the ship was that every single person we came across was going out of their way to make sure everyone was having a great time. We did not have any issues/complaints with embarkation/disembarkation. Everything went smooth. Overall, it will be hard to convince my husband to do a non-Disney cruise with our kids while they are still young. You do pay the Disney "tax", which isn't cheap, but the service and entertainment for young kids is worth the extra cost in our opinion. Our next family cruise is already booked and with Disney. Read Less
Sail Date December 2017
BACKGROUND Well, it finally happened! For many years, I had researched Disney Cruise Lines. I'd read about them, looked at itineraries, activities, staterooms and deck plans, but I would stop short of booking a sailing once I got ... Read More
BACKGROUND Well, it finally happened! For many years, I had researched Disney Cruise Lines. I'd read about them, looked at itineraries, activities, staterooms and deck plans, but I would stop short of booking a sailing once I got to the pricing page. I just couldn't get myself to book a cruise on Disney and pay what I perceived to be over inflated fares for a product that I wasn't even sure I cared much for. But now, raising a young family and always looking for a new cruise line to sail on, the time to do a Disney cruise seemed right. I pulled the trigger and booked a 7 night Very Merrytime Eastern Caribbean cruise aboard the Disney Fantasy during Thanksgiving week. I will digress a bit and start by stating that, even though we love to travel, and our 8 and 5 year old children have already visited 10 countries at such a young age, we had never been on ANY Disney vacation. I will admit it; we were not Disney enthusiasts. Our kids couldn't even tell the difference between a Disney cartoon or a PBS cartoon! But after some encouragement from friends who take multiple Disney vacations every year, we took our first vacation to Walt Disney World in Orlando with them a month before sailing on the Disney Fantasy. We had a fantastic time on that land vacation and it provided a much needed warm up for our upcoming cruise, but I quickly realized what Disney rookies we were when my son was asked by Disney staff at a pool game what his favorite Disney character was. He blankly stared at her, and then chose the Yeti from Expedition Everest which he had ridden on earlier that day. PRE PLANNING We booked this cruise almost a year and half in advance, probably the earliest I've ever booked a cruise. Yet, I had my first taste of what a strong fan base this cruise line has when, even that far in advance, we had a hard time finding two connecting balcony staterooms and settled for the only ones available all the way aft on deck 7. Also, 1st seating dining was already full so we had to take 2nd seating. No matter how many times I checked, even after we boarded the ship and placed our name on a wait list, we weren't able to change it. But the most painful thing about this pre planning process was realizing that, even booking this far in advance, the price was almost 2 times more expensive than our inaugural season sailing on Royal Caribbean's Allure of the Seas, 3 times more expensive than our Alaska cruise on Holland America's Westerdam, and 5 times more expensive than our last Caribbean cruise on the MSC Divina! Based on that, I set my expectations very high for this Disney cruise. ITINERARY Originally, we were scheduled to sail to the Eastern Caribbean visiting Tortola, St Thomas and Castaway Cay. Unfortunately those islands were badly hurt by hurricanes Irma and Maria so we were switched to a western itinerary visiting Cozumel, Grand Cayman, Costa Maya and Castaway Cay. THE DAY FINALLY ARRIVED! After a torturously long year and a half wait, cruise day finally arrived for what would be my 30th cruise. We drove from our home in Atlanta to Port Canaveral the day before the cruise, but we decided to spend the night in Jacksonville, FL and drive the remaining 2 hours on the morning of the cruise. We spent the night at Hotel Indigo in Tapestry Park which was ranked #1 on Trip Advisor. Great hotel, with wonderful rooms in a terrific location, which provided a perfect place to spend the night. EMBARKATION DAY During our online check-in, we were assigned a boarding time of 1:30-1:45pm. Even though some may have considered this late time slot less than desirable, this was ideal for us. In all of my years of cruising, I've always preferred to check in later for many reasons. First, we don't need to rush to be first in line or wait for our boarding number to be called. Second, check in lines have usually died down closer to sailaway time. Third, we prefer to eat lunch before getting on the ship, and fourth, because staterooms are ready by then so we can proceed straight to ours instead of wandering around the ship waiting. This time was no exception. We arrived in Port Canaveral around 11am and had a very enjoyable and relaxing lunch at Grill's Restaurant overlooking the cruise ships. Shortly before 1:30pm we proceeded to our cruise terminal. Even though there are considerably cheaper parking options in the area, we always choose to park right at the terminal. We pre-paid online a few days prior to the cruise. We entered the cruise terminal and found zero lines at the security checkpoint, followed by zero lines at the check in counter, followed by zero lines to board the ship! The entire process was so fast and efficient that it seemed like a blur. I didn't even have time to appreciate any of the little details that Disney is known for. Before we knew it, our family name was announced as we entered the beautiful ship's atrium. I turned around and realized that my wife, who rarely shows any emotion about vacations, had tears in her eyes. Maybe there's something truly magical about a Disney cruise or maybe the effect of pixie dust is something real! THE SHIP Disney did an absolutely fantastic job designing the Fantasy. Even though it's a 129,000 ton ship, and this was our first time sailing on this cruise line, we quickly learned our way around the ship. And even though we thought that being all the way aft would be a negative, we were close to the third bank of elevators which made getting to the kids club and the buffet restaurant a breeze. Needless to say, the ship has Disney touches everywhere, but it's all done in a subtle and classic way. The Art Deco inspired decor makes the ship feel more like an upscale cruise ship or hotel than a Disney park. It took us a few days to realize that we hadn't smelled cigarette smoke since the cruise began. And it dawned on us that the ship doesn't have a casino, which is normally where the worst smoke smells emanate from. Also, the smoking areas are very limited which helps maintain most of the ship blissfully smoke free. We just saw one smoking area near an outdoor bar in the adults area. Needless to say, we are not smokers or gamblers when we hadn't even noticed the casino's absence, but it's something that first time Disney cruisers (and smokers) should be aware of. STATEROOM We booked 2 connecting deluxe verandah staterooms, one for my parents, and one for my family of 4, which included our 2 children aged 8 and 5 years old. These are the "smaller" balcony staterooms offered on this ship, but square footage was still larger than what we've experienced on other cruise lines for similar types of accommodations. However, the layout felt tighter. Part of it may be because these staterooms have a split bathroom which may occupy more square footage, and also because the bed is closer to the door and closet disrupting flow as one enters the stateroom (I prefer to have the sitting are closer to the door and the bed closer to the balcony). Also the coffee table, which doubles as storage space, feels like a large block oddly placed in the middle of the sitting area. Nonetheless, it was a fantastic stateroom, tastefully decorated and with plenty of storage space for our entire family on a 7 day cruise. As it's customary on most cruise lines we've sailed on, beds are raised enough to provide a place to store large suitcases. The split bathroom, with toilet in one side and shower in the other, may occupy more square footage but it was a welcome feature which came in handy more than once. The provided wave phones which can be used all over the ship as well as on Castaway Cay were a nice touch although we never used them. The sliding balcony glass door was one of the best designed we've seen and it also minimized the possibility of locking oneself outside as we had experienced on other cruise lines in the past. Needless to say, The TV system offered a lot of Disney content, including tons of free Disney movies. Non-Disney content was much more limited than what we've experienced on other cruise lines but thankfully we barely watch TV on vacation anyway. We did miss having the ability to do more things interactively from our stateroom, like making and changing reservations for shore excursions, specialty dining reservations, or simply checking and reviewing our onboard account as is now customary on other cruise lines like Royal Caribbean. FELLOW PASSENGERS I don't know if the reason is because this was a Thanksgiving sailing, when most schools across the USA are on break, or because this is how Disney normally is, but this group of passengers was one of the most homogeneous and less diverse I've experienced on a cruise in years. Maybe great for some, but not so great for those who consider meeting people from other countries, cultures, or ethnicities a highlight and an integral part of cruising. We also realized that many, if not most fellow passengers, were repeat Disney cruisers. It seemed that, every time that a staff member asked how many repeat Disney cruisers were onboard, majority of people would raise their hands and cheer. It always seemed that us Disney first timers were a very small minority. We also saw tons of passengers wearing their Castaway Club lanyards. One thing that I always enjoy is watching other fellow passengers wearing shirts or hats identifying cruise lines that they've sailed on in the past. I can say that, on this particular sailing, I literally didn't see one during the entire week. The only cruise wear that I saw was for Disney Cruise Lines. I almost felt as if I was breaking some secret dress code by wearing my Princess Cruise Lines baseball cap. Nonetheless, fellow passengers were in the most part a pleasure to sail with and the vast majority were courteous, polite, and happy. One negative that I saw was that it seems like Disney has a bad case of "chogs" (chair hogs). Even though there are clear signs everywhere reminding people not to reserve chairs with towels or personal items for extended periods of time, I saw a large amount of loungers already hogged as early as 6:30am which is when I would go for an early morning walk around the upper decks. Vastly more than I've ever soon on any other cruise line and in far more creative ways. So not even Disney's magic can make the chogs disappear on this cruise line! One things is for sure. Disney cruisers are rabidly enthusiastic about the Disney product. I got my first taste of it walking down the hallway to my stateroom and seeing so many doors, not only decorated, but in such creative and painstaking ways, many with professionally made personalized items. A lot of thought and time probably went into many of these door decoration displays. Although I have seen cabin decor before on other cruise lines, specially on Carnival, I have NEVER seen anything close to what I witnessed on Disney in terms of quantity and creativity. Our stateroom doors stood out because they were so bare. Amusingly, someone anonymously decorated our door with all sorts of Disney magnets on day two. A day or two later, we had even more personally made magnets wishing us a Happy Thanksgiving from another family onboard. It made us smile and brightened our cruise even more. ONBOARD EXPERIENCE Our sailing was a Very Merrytime cruise, which meant that the ship was decorated for Christmas. We have sailed during the Christmas season before, but nothing that we've experienced has ever come close to what we saw on this Disney sailing. Decoration throughout the ship was absolutely beautiful and tasteful, specially in the atrium. The list of Christmas themed activities was extensive which allowed people to really immerse themselves in the Christmas spirit. Participation in most Disney themed activities is very high. There are always long lines any time that there's a Disney character nearby. Even though having photos taken with any character was nowhere in our must do list, we ended posing with Mickey, Pluto and Stitch and our daughter participated in a Princess gathering. Pirate Night seemed like the highlight of the cruise for most passengers. I was advised by our friends back home to bring pirate wear (which we didn't do, thinking that it would be silly and unnecessarily occupy space in our suitcases) but nothing could prepare me for, not only the fact that most people did bring pirate wear on this cruise, but also for how elaborate some of these costumes were. I saw several families in movie quality, custom made, matching outfits that looked like something straight out of a Pirates of the Caribbean movie. It almost made me feel like a bad parent for not going out of my way for this night! Thankfully our children seemed perfectly happy to just wear the cruise line provided pirate bandanas and have a pirate Mickey painted on their cheeks. ENTERTAINMENT I was obviously expecting plenty of Disney entertainment on this cruise, and I was not let down. Disney movies and character appearances dominated the daily activities with a sprinkling of other activities throughout the day. However, what I wasn't quite prepared for is how limited non-Disney activities would be. Granted, most people sailing on Disney adore Disney themed entertainment, but for those who would prefer a more diverse selection of activities, the options were a bit slim. Don't get me wrong, I thoroughly enjoyed most activities onboard, but I would lie if I said that there weren't times when I just wanted something different. On deck during the day, Disney movies on funnel vision (Disney's version of the outdoor big screen) dominated daily pool activities. No pool games or silly competitions that are the norm on other cruise lines. The Aquaduck was a unique feature which we used almost on a daily basis. Lines did tend to get long, sometimes requiring a 45 minute wait, but we learned to go either very early in the day as soon as it opened or in the early evening when most people would retire to participate in other activities or to get ready for dinner. Stage entertainment was a definite highlight on this cruise. The Walt Disney Theater is a wonderful venue rivaling some great theaters on land. Aladdin was fantastic and earned a standing ovation from the audience. We also enjoyed Believe on our last night onboard although not as much as Aladdin. We also had the opportunity of watching the premiere of Pixar's newest movie Coco which opened on Thanksgiving day. FOOD Disney uses the rotating dining room concept with an assigned table and time but at a different restaurant every night. You get to dine at each one of the 3 main dining rooms at least twice during a 7 night cruise. For us, Animator's Palate provided the most entertaining dining. We enjoyed Enchanted Forest and Royal Court as well. However, the consensus about the food was inconsistent. Some courses, specially at the beginning of the cruise, were memorable. Others were mediocre at best. One night (our 2nd night at Animator's Palate) was downright awful. Although the rotating dining room is a great concept that breaks the monotony of eating at the same dining room every night, we sorely missed the flexibility that any time dining provides on other cruise lines. We hate having to eat at the same time and table every night. And having an 8:15pm dinner time absolutely sucked for our kids that normally eat closer to 6:00pm back home. They powered through it, but most nights ended with one or both kids either asleep at the table or having a melt down. We enjoyed dinner at Palo, one of two specialty restaurants onboard, one night. We thoroughly enjoyed having an adults only dinner. The facilities where these two restaurants are located are very adult oriented and provide a quiet and enjoyable haven away from the high energy, kid friendly rest of the ship. The execution was wonderful, however the quality of the main courses fell short of expectations. I ordered the rack of lamb, and honestly it wasn't as good as the rack of lamb that I had at the Royal Court on a different night. We've enjoyed better quality and taste on Carnival's specialty restaurants. However we've learned that specialty restaurants are in big part about the ambiance, which Palo delivered extremely well. One negative that soured the beginning of our time at Palo a bit was our waiter. Although he did a fantastic job, his introduction centered on how good Disney is because the other cruise lines aren't. He was aware that we were first time Disney cruisers, but I don't believe he knew that we are seasoned cruisers who've sailed on pretty much every other mainstream cruise line. On that particular day, there were two Freedom class Royal Caribbean ships in Port with us, and our waiter spent part of his introduction telling us how dirty those ships are and how inferior their product is (which in our experience, they are not). In my humble opinion, you don't uplift once cruise line by looking down at the others. It's tacky and unprofessional. Cabana's is the buffet restaurant, and the experience here is at par with what we've experienced on other cruise lines. Nothing that would set them apart, either above or below. I personally prefer the "islands" layout where one can go from one station to the next without having to stand in long lines and which feels less cluttered, but overall, Cabana's was pleasant enough to enjoy a casual breakfast or lunch. The free ice cream stations were great and offer more variety than what we've experienced before, but they are not open 24 hours a day like on Carnival. Probably a good thing, otherwise I would've indulged much more than I did. SERVICE Overall, this is where Disney truly shines and is leaps and bounds superior to what we've experienced before. We didn't come across one crew member who didn't smile or was eager to please. No matter what we asked for, we never heard the word "no". Instead, they would courteously and patiently tell us what they could do for us. Little details, like knowing our names and delivering our drinks of choice before asking at dinner time left a memorable and positive mark. Disney does an exemplary job training their employees. We also had a maintenance issue with our stateroom's toilet, and they responded and solved the problem within 15 minutes of placing the call. Not only that, but the following day we had 4 Mickey shaped Rice Krispies bars delivered to our stateroom with a personalized note apologizing for the inconvenience. We were already beyond satisfied with the way the Disney had responded to our issue, but this token of their appreciation took their customer service to an even higher level. KIDS PROGRAM The Oceaneer's Club and Lab are the kids areas on this ship. In a nutshell, they are fantastic. They are large, high tech areas, divided into different themed rooms with tons of activities for the kids. The check-in process is excellent. Kids are given magic bands which they wear the entire week. The kids location can then electronically be tracked. Staff could tell us exactly where in the kids club our kids were located. But as wonderful as the facilities were, our kids surprisingly told us that they preferred the kids club on Royal Caribbean and most recently on MSC. Why? Because Disney keeps kids confined in the kids club most of the time. On other cruise lines, several activities are held on other venues around the ship which allows the kids to be escorted around and not feel so confined. The other reason why my kids preferred other programs is because, on Disney, when they ate a meal at the club, they said that what was offered was horrible and repetitive (cheese sandwiches were common). On other cruise lines, the kids are taken to the buffet as a group where they can select what they want to eat. On MSC, they even have an entire section of the buffet decorated and devoted to children and that's where they are taken. For some reason which still is beyond my understanding, my kids fell in love with MSC's mascot, Doremi, who also had his own theme song (which they kept singing over and over, even weeks after we returned from that cruise). But they didn't develop the same obsession for any character or song on Disney. Go figure. PORTS As mentioned before, our Eastern Caribbean itinerary was swapped to a Western Caribbean itinerary due to the damage caused by Hurricanes Irma and Maria. We had been in Cozumel and Costa Maya several times, but it had been years since I'd been to Grand Cayman by cruise ship, and obviously we'd never been to Castaway Cay. - Cozumel: We'd booked a Dolphin Swim Adventure in Tortola directly from Dolphin Discovery months in advance. They offered a discount which brought the cost per person to only $59 (vs. $139 if we'd booked it directly through Disney's Port Adventures). Once our schedule was changed to Cozumel, Dolphin Discovery graciously changed our reservation and honored the original price. Although we enjoyed this experience, it's not something that we will want to do again. After we finished, we returned to the Punta Langosta Pier where we checked out the stores for a few minutes before returning to the ship. - Grand Cayman: This is the one Port that I had been looking forward to. The last time I'd been here on a cruise was before our kids were born. Although the ship made it there on our last visit, we had to anchor off Spots Bay, far from Georgetown due to high winds and choppy seas. That also meant that all water excursions were canceled. This time, we booked a 2:15pm Shipwreck & Reef excursion through Disney's Port Adventures and crossed our fingers. We made it to Grand Cayman and anchored off Georgetown, but shortly after that, it started storming, and it wouldn't stop. We took an early tender to explore Georgetown before the excursion but ended at the Hard Rock Cafe for lunch to kill time and to take shelter from the heavy rain. Thankfully, the skies cleared and by the time the excursion began, we were blessed with a spectacular, clear skies afternoon. This excursion proved to be one of the highlights of this cruise. Exploring the Cali's shipwreck was fantastic. The water in the Caymans is one of the clearest I've ever seen. The reef was also wonderful, with tons of fish everywhere. Our excursion was over just in time to take the last tender back to the ship at 530pm. This is one island that I'd love to visit again with more time. - Costa Maya: Our stop here was short, only 5 hours. On previous visits we'd been to the Chachobben Mayan Ruins and explored the village of Mahahual. This time, due to the short visit, we decided to stay in the welcome center and just check things out. It has considerably changed since our last visit in 2011. It has received a major facelift and an enormous water park has been built. It's still as chaotic as the last time I visited though. Too many stores and attractions jammed into one place . Many stores sell the usual junky, touristy trinkets that aren't even made in Mexico, but there are several interesting stores that sell authentic, Mexican made crafts and other items. We purchased a few things and returned to the ship. - Castaway Cay: Disney's private island. From the ship, it looks like any other private island that we've visited on other cruise lines, but it has the advantage of having a pier. It's also much better developed, in true Disney fashion. Activities are similar to what other cruise lines offer though, down to the BBQ lunch on land. We enjoyed the water park at Pelican Point which was unique because it floats on the ocean and the only way to get there is by swimming to it. We also explored by foot the more desolate parts of the island and made it to the observation tower. It didn't rain, but the weather didn't cooperate, with overcast skies and gusty winds, which meant that most water related excursions and activities were canceled. Still, we enjoyed our time here tremendously. DEBARKATION We enjoyed breakfast at the Royal Court on the last morning at 8:00am. We said goodbye to our fantastic dining room staff and proceeded to disembark. No calls for group numbers or assigned times. Yet, debarkation was painless and leisurely. We were in our car, driving home by 9:30am. OVERALL IMPRESSION AND FINAL THOUGHTS So, the big question is, was Disney worth what they charge? Although I still consider that the prices that they charge are overinflated, after experiencing a week on the Disney Fantasy I believe that they are not as overinflated as I thought prior to our cruise and there are several factors that justify the higher prices. Disney does a great job and provides a very memorable and unique experience, like nothing out there. There are several superlatives, most notably the unparalleled service, the quality of nightly entertainment, the small details throughout, and the great kids facilities. But on the same token, there are many things that other cruise lines do just as well or better at a fraction of the cost. You do pay a premium for the Disney experience, but looking at many of our very loyal to Disney fellow cruisers, it's worth it to them. Will I ever take another Disney cruise? Perhaps, but I won't be rushing to sail on them again immediately. Not because there's anything wrong with Disney, but because we are the kind of people that prefer to try new things rather than to stay loyal to one cruise line or product. We would look at Disney again if they provide an itinerary which we haven't done before and if the price is right. But overall, we are extremely glad and grateful that we had the opportunity of sailing on Disney, and I can now see more clearly why they have such a loyal following. Read Less
Sail Date November 2017
I booked this cruise for my 17 yr old son and myself on opening day (more than 500 days out). This was our 3rd Disney cruise and his last chance to do the Wild Side Teen Adventure on Castaway Cay after previous 2 attempts were cancelled ... Read More
I booked this cruise for my 17 yr old son and myself on opening day (more than 500 days out). This was our 3rd Disney cruise and his last chance to do the Wild Side Teen Adventure on Castaway Cay after previous 2 attempts were cancelled due to weather. Originally, we were supposed to go to Eastern Caribbean (Tortola and St Thomas) with 3 Sea Days. Because of hurricanes in September, our itinerary was changed to Western (Cozumel, Costa Maya and Cayman) with only 2 Sea Days. Initially, this was a big disappointment since we'd already done the Western and we weren't going to Jamaica (our favorite Western port)...and we were losing a Sea Day. All planned and booked on board activities (dining, tastings, meet/greets, etc) had to be changed, so everyone was feeling the 'chaos' of this itinerary change. We were patient with what DCL was dealing with as we weren't the first of the Eastern cruises that had to be changed, so I understood the immediacy of others needing help before me. Patience paid off as we got the on board activities re booked at favorable times and we were able to do what we wanted at each of the ports. The weather was absolutely perfect the entire cruise. We had one or two very brief moments of rain, but it was still warm and enjoyable on the upper decks. This was the first cruise that I'd spent any time at Satellite Falls and was so very glad I did this. There were 3 movies that we wanted to see and we were able to see all of them without compromising anything else we wanted. It was opening weekend of Thor: Ragnarock and we'd also not yet seen Cars 3 or Moana. We also saw all of the evening shows and continue to be impressed with the quality of the stage productions. Buckets and Boards was one of the guest performances. We've seen them before and love what they do. I would like to see a bit more variety in DCLs options of guest performers -- note that Buckets and Boards will also be appearing on my next cruise on Fantasy in Sept, 2018. We weren't greatly impressed with the juggler...even though he had a few tricks go well, there were just too many that didn't and his comedy was very 'dry'. We enjoyed our dining rotation (ERAERRA) even though I'd made a request for Enchanted Garden 3x. We were seated by ourselves, as requested, and our service team was better than average but not 'great.' We didn't get as much of the very personal attention (conversation, doing 'tricks', etc) that we've gotten on previous sailings, but they were very attentive to our dining needs. The MDR food was very good. We have our favorites, but were always open to trying new and different things and were never disappointed. Pool side and buffet was always good, as well. There's always wonderful variety, so we never had to just 'settle' on something that we didn't really want. Our stateroom host was awesome! He always took time to talk with us when we were out in the hallways and, if he saw only one of us, he would ask about the other's whereabouts so he wouldn't disturb anyone in the room. We had an extended verandah on deck 5 forward. This is our preferred room category and location. Rooms have lots of storage (drawers, closet space, counter and desk tops, etc) and the split bathrooms are the BEST!! We know we will sail with DCL again, so we always make sure to buy a placeholder on board. Looking forward to May, 2018 when the October/November, 2019 itineraries come out for using this placeholder. Read Less
Sail Date November 2017
We sailed on the rerouted cruise on 11/4. The ship is BEAUTIFUL, a true work of art. All areas of the ship are immaculately clean. We never once smelled any sewage or saw anything out of place. Our waiters (Lucio and Paul) were fantastic, ... Read More
We sailed on the rerouted cruise on 11/4. The ship is BEAUTIFUL, a true work of art. All areas of the ship are immaculately clean. We never once smelled any sewage or saw anything out of place. Our waiters (Lucio and Paul) were fantastic, our kids really enjoyed them and their nightly magic tricks. Our stateroom attendant, Ronald, kept our stateroom spotless and his towel animals were great. We saw three shows, the best of which was Buckets and Boards. In a world were any idiot can be famous for absolutely nothing, it is a shame that people who use their amazing talents well are somewhat overlooked. Gareth and Matt were so entertaining and extremely enjoyable when we met them. The second best show was Aladdin. I had read that the show has too much of the Genie, he is a large part of the show but for good reason. The up to date jokes make the well known story more enjoyable. We also saw Believe and we didn't care for it at all. It was nice to see all of the Disney characters to show up but overall it just felt like a cheesy way to tell a story. I have seen better shows on Carnival. We went out on our own in Cozumel to Chankanaab Park and we highly recommend it. The park is beautiful and so clean and well manicured. The taxi fair is preset at $12.00 each way so it is a rather inexpensive day. We booked a beach day through Disney in Costa Maya. I'm not one for cruise ship excursions, we'd rather go it alone most of the time, but since we were switched from an eastern cruise to a western and we didn't know anything about Costa Maya, we thought we would play it safe. The excursion itself started off a little shaky, lots of standing around waiting with some confusion mixed in. Although once we arrived at the beach we enjoyed ourselves. Drinks were included and were brought by a waiter who was friendly. There were five ships in port in Grand Cayman and we had been there before so we just walked around town, did some shopping, and got some coffee and ice cream. What else can be said about Castaway Cay that hasn't already been said hundreds of times. It is absolutely magnificent and a great way to end a fun cruise. Everyone asks if Disney cruises are worth the extra money and I think that overall they are. They give you those Disney experiences that no one else can and we will sail with them periodically in the future between cruises on other lines. Read Less
Sail Date November 2017
This was our second Disney cruise (Wonder in 2015), and our 7th cruise overall (we previously sailed with Carnival). Embarkation - We used the Disney bus transfer from MCO. It was easy and seamless. We were on the second bus of the ... Read More
This was our second Disney cruise (Wonder in 2015), and our 7th cruise overall (we previously sailed with Carnival). Embarkation - We used the Disney bus transfer from MCO. It was easy and seamless. We were on the second bus of the morning from the airport. We received our boarding number at the terminal, and was disappointed that it was 15 instead of a lower number (smaller wait). We waited about 1.5 hours at terminal before boarding. Cabin - We were in 10592, a deluxe verandah room mid ship. We liked the accessibility to the pool deck, drinks, ice cream, and Cabanas. We have twin toddlers, and appreciated the Diaper Genie in the cabin with two pack-n-plays. We would book something similar again. Dining - This is an area that we were disappointed in. We are pretty low-key & easy to please. We enjoyed Cabanas for breakfast and lunch. The food seemed fresh & hot. The food in the Main Dining Rooms was disappointing. It seemed just thrown together, and not much better than cafeteria food. The children's meals were disappointing too. Two French fries & a piece of broccoli with no seasoning? We dined at Palo once night. I ordered mushroom risotto and it was crunchy throughout - not al dente. I expected better. Children's Activities - We enjoyed Nemo's Reef, Andy's Room, the open houses in the Star Wars Lab, & Its a Small World Nursery. Service - We loved the customer service on the ship. Rui from Portugal & Sean from Phillipines were awesome & so helpful when it came to our twins. Rannie from India was our cabin steward & was so nice & helpful too. Amanda from Mexico in Palo was amazing. The workers in Its a Small World Nursery were great as well. Ports - We only went on one Disney excursion to Jewel Beach in Jamaica. It was a wonderful, fun, and really nice resort with great pools and food. The tour guide on the bus told inappropriate jokes but we rolled with it. Debarkation - Easy. We used the airport check in so our bags were taken off ship for us and we didn't have to worry about them until we got home. That was nice. We were loaded immediately onto a Disney bus & taken to the airport. Summary - We love cruising with Disney, and will do so again, but we are hoping the food quality improves. Read Less
Sail Date October 2017
My family (Myself, my husband, son-14 yrs, and daughter-12yrs ) had never been on a cruise. We chose Disney because my kids are allergic to nuts and fish/seafood/sesame and we knew from Disney World experience and talking with their ... Read More
My family (Myself, my husband, son-14 yrs, and daughter-12yrs ) had never been on a cruise. We chose Disney because my kids are allergic to nuts and fish/seafood/sesame and we knew from Disney World experience and talking with their allergist that Disney would be the best- AND IT WAS!!! Their safety with eating is the most important aspect of traveling for us. With the allergies, traveling can be a challenge and there has always been some sort of problem. The chef, servers, employees on the Fantasy were amazing. When we arrived, we went to the buffet. I asked a manager about the French fries and if my kids could eat them or if the oil was cross-contaminated. He wasn't comfortable serving it to them and, without asking, immediately went to another restaurant and got them baked fries. Our experiences only got better. Since we did the rotational dining, our servers knew their allergies, which was great because we didn't have to repeat them over and over. When they brought my husband and I bread, they always brought the kids their own basket of bread that was safe. Every night toward the end of dinner, my kids were given a menu for the next night. This was so they could choose ahead of time to guarantee safety and to make any changes if needed. They made them special desserts. They didn't talk to just my husband and I but also our kids. They made us all feel os special. I watched the manager wash his hands every time he was about to come visit us in case he had come in contact with any seafood. They (Wit, Yusuf, Johnny) took care of us in an unimaginable way! We have never had such a relaxing vacation, in terms of our children eating. We didn't want for a single thing. Our cabin steward left our room spotless every morning and evening when he pulled the bed down. We looked forward to seeing what kind of creating he made with the towels each night. The ship itself was immaculate. All employees were always so pleasant and helpful. It amazed me how they (servers, steward, bartenders) learned our names so quickly! The shows were wonderful. The tween/teen clubs were wonderful. My kids had a great time making new friends and doing fun activities suited for their age. The bars were fun. The ONLY negative I have is that there wasn't enough pool space for families. There are two pools on the main deck near the huge movie screen but they are always swamped with much younger children and parents, which is great for them. There were several adult pool areas, which was nice for my husband and I. There just wasn't a pool that the four of us could go to and have fun. That part was kind of disappointing since it was so warm and we wanted to have fun outside. As I said before, feeling safe with eating is always the most important factor when traveling. Our Disney Fantasy experience, regarding this, was far better than I could have imagined!!! Read Less
Sail Date October 2017
We sailed on the Dream in 2013 and thought it was a wonderful experience. In 2015 we sailed with Royal Caribbean and found it hard to choose between them. Now after this Western (changed after Hurricane Irma) Caribbean 7 Day on the ... Read More
We sailed on the Dream in 2013 and thought it was a wonderful experience. In 2015 we sailed with Royal Caribbean and found it hard to choose between them. Now after this Western (changed after Hurricane Irma) Caribbean 7 Day on the Fantasy I now know that RC is the better choice for us. For cruisers with children, perhaps this is a great experience, but for us without kids its just not a great value. RC has better food, variety, dining arrangements and dining locations. It pains me to say this, but RC also has better on-board entertainment and activities for adults. Additionally our spa interactions were weighed heavily with unwelcome add-on pressure. On the positive side, Disney does have a great staff. We had to visit the medical center and they were very professional and caring. Embarkation and debarkation were a breeze. Not Disney's fault, but our cruise was changed to Grand Cayman, which uses tendering. A miserable experience. Overall, we could not shake feeling some disappointment that Disney charges a premium price but for our situation does not offer a premium experience. We are going to Alaska next year and can't see booking Disney. Read Less
Sail Date September 2017
This is a very late Disney Cruise Review, but as I look to book my next cruise, I read all these bitter reviews about the Disney Fantasy so here goes a Review from a Newlywed couple in their upper 20s with no kids on their honeymoon. It ... Read More
This is a very late Disney Cruise Review, but as I look to book my next cruise, I read all these bitter reviews about the Disney Fantasy so here goes a Review from a Newlywed couple in their upper 20s with no kids on their honeymoon. It started in the Cruise Terminal, Disney must have had it specially built because it has all the Subtle Disney Nuances Like the mickey head shaped terminal gate. When you get on the ship it is stunningly beautiful. We went on a Halloween On The High Seas Cruise which meant there was all sorts of seasonal offerings throughout the cruise. Our cabin, an inside stateroom, was amazing with the interactive porthole. The Bed was so comfortable we found it hard to get up in the morning we were so comfortable. There were no hidden fees for us but that's also because we researched everywhere we could to make sure we knew what we were getting into. We knew about gratuities and Disney is pretty clear about their gratuities if you look in the right spot. Another thing I am seeing a lot of bad reviews about is the internet cost and that people think that's where Disney is trying to make all their revenue. Internet communication is one of the biggest expenses or a cruise line as it is mass satellite communication (they dont have long internet lines running to the ship) and people dont realize how expensive it is to run a ship's satellite. The other thing with Internet and this society is you are on a vacation, you cant go unplugged for a week? Anyways we also reserved the Free character experience offerings (yes we were in our late 20s and loved meeting the characters). We loved every minute of the experiences, and it made since why it was a reservation only experience because they were one of a kind experiences. One experience had 4 princesses all together to meet, another had Anna and Elsa from Frozen and you could get your picture with them together which is a rare experience and the Disney Jr Breakfast which was cute. We aren't drinkers and tried the nightly drink a handful of times throughout our cruise so our bar tab didn't escalate. We got some moderately priced souvenirs and paid for 2 excursions which were awesome experiences. The Cruise Staff and performers were amazing they all knew us by name by the end of the cruise some even adding us on facebook after the cruise. I will say, we did sit front row for every show and went to a lot of the activities so they saw us quite a bit and the fact we were honeymooners we were hard to forget. The service crew such as waiters and room attendants were phenomenal as well and helped us whenever they could by recommending things or just a simple wave when we left our stateroom. The people on the ship MADE the experience! The shows were Broadway caliber and made my wife happy cry during most of them. We are both in the technical entertainment industry and we were blown away. I think the only Line that would compare in quality of shows would be Norwegian. Our cruise was scheduled right after Irma so our itinerary was changed from western Caribbean to eastern Caribbean short notice because of the destruction of the virgin islands. This did not affect us because we didn't care what our ports of call were and when they notified us, they helped us change our port adventures. The last minute changes went surprisingly smoothly which we were going to be understanding either way because of mother nature. Our first excursion was in Cozumel, Mexico at the Mayan cacao Chocolate factory where it was more cultural then anything else. We learned the history of chocolate as it pertains to the mayans and since it was a halloween season cruise they educated us on day of the dead in a fun way which we really appreciated as we went a couple months before the movie Coco came out which gave a new appreciation for the Holiday, the culture and the movie. After we toured the chocolate factory they gave us 2 hours at Playa Mia Beach park which was another amazing and relaxing experience. It stormed a little while so we had to get out of the water but we will chock that one up to mother nature and will not affect this review. It was one of the moderately lower priced port adventures at $60/person. The name of the adventure was A Mexican Halloween and Beach Adventure (CZ91). Our second port of call and port adventure was Falmouth, Jamaica. Jamaica is a whole different lifestyle and it is Interesting to see. We did the Dolphin Cove and Dunn's River Falls Port adventure at $100/person. Dolphin Cove is a marine park that is unlike landlocked marine parks but at the same time it was a little small and we saw everything in about 45 minutes. Dolphin cove we probably would not do again. After Dolphin Cove we were taken to Dunn's River Falls, This park was amazing. I will give a short disclaimer for dunns river falls, you CLIMB up a water fall and although we saw kids on our excursion this is not something for young kids or Pregnant women in our opinion unless there is a 1 to 1 parent to kid ratio because it is rushing water, wet slippery rocks and vigorous activity. With that said, we had a blast doing this. The guides hop up the falls or fall back to help stragglers like they are mountain goats. They love taking pictures and they love answering questions. Dunns River Falls made up for Dolphin Cove. Dolphin cove will not affect the rating of this review as its an operator and not run by Disney so this is offered on multiple cruise lines. Our 3rd port of call was Grand Cayman which we did on our own, which I recommend doing here as everything is close to the ship. It is a very interesting port, a lot of shopping or just small streets to stretch your legs, plus chickens run around like squirrels which amused us. Our last port of call was Castaway Cay, Disney's Private Island. We also did not do any port adventures which I also recommend as you can walk the entire island and explore it on your own. We did some snorkeling on our own as they have a man-made reef with little Disney nuances like character statues and a pirate ship sunk in about 15 or so feet of water. They also have an adults only beach which was relaxing but its as far across the island as you can get but they have a little tram to take you there. Be VERY careful at any and all ports of call in the Caribbean as even an overcast day will give you a sunburn. It rained at castaway cay and was overcast 90% of the day but we got the worst sunburn we have ever gotten, mainly our fault for not re-applying sunscreen. The only thing that put a little damper on the cruise is our dining assignments put us next to an awkward, pessimistic, extremely picky couple who were complaining about the itinerary change and that disney was just for kids and families but had apparently been on many Disney Cruises. My wife and I wondered why they take so many Disney Cruises and not a line geared more towards adults but this didnt put too much of a damper on the trip as they didnt show up for their dining assignments majority of the dining times. We would recommend the Halloween On The High Seas Itineraries specifically because they are "off season" so tend to be cheaper, yet offer more entertainment than a normal season cruise while not being as pricey as a christmas cruise. Plus they have a costume party night! Its like Mickey's Not So Scary Halloween Party at Sea! We are Orlando Locals and WDW passholders so we dont mind being drenched in Disney Magic and Pixie Dust but we noticed, yes there are the Magic and Pixie dust character meet N greets and shows but there are also more subtle Disney design as well so it doesnt get shoved too far down your throat. Overall, as NOTHING is for "EVERYONE", if you like quality service, great shows, relaxation and/or Disney Magic & Pixie Dust, do yourself a favor and take a Disney Cruise. Just do all the research you can as the "Hidden Fees" as some reviewers call it, arent so hidden if you look in the right spot! Read Less
Sail Date September 2017
We booked this cruise because we wanted to get away with our very active Grandkids for a week to give their parents a break. I will start first with the on the ship experience with a pro and con scenario and recap the booking nightmare in ... Read More
We booked this cruise because we wanted to get away with our very active Grandkids for a week to give their parents a break. I will start first with the on the ship experience with a pro and con scenario and recap the booking nightmare in the last paragraph. Embarkation was a breeze. Parking was easy and fair for the price, equivalent to a major city airport short term parking. Porters met us and our bags were whisked away efficiently, in fact too efficiently. A bag that I had meant to carry on had wine in it and was confiscated. No foul on Disney. I knew the rule and screwed up. I did get the wine back at the end of the trip Just know that they will enforce that rule. Now for the cons on the trip. 1. The fitness center is way too small! That's it, folks. Now for the pros 1. The food in the main dining rooms was delicious and beautifully presented. It is the best main dining room food and service we have ever experienced in our 25 cruises. 2. The restaurant staff of Faisal, Henry, Michele, and Andina were efficient, engaging with the kids, and attended to our every need and request. I could write paragraphs about these folks! A shout out to our great table mates, Scott and Melissa and their boys Asher and Carson! Congratulations, Scott, on your promotion and thank you for your service to our country for the past 26 years! 3. Eric, our cabin host gets ditto so for all the above attributes. Eric is an educated, articulate, and engaging human being with a ready smile. 4. Kids club takes up a whole deck. It's rare that you can send your kids off, let them stay up until midnight, and not worry about their safety, The Kids club staff is entertaining, concerned and very watchful. Trust me, there are eyes on these kids wherever they go. 5. Shows are over the top as you would expect from Disney. Best I have ever seen. 6. Shore excursions, especially Jamaica, were well planned. Disney gives the excursions much more time than othe lines. If you go to Dunns river to climb the Falls, be sure to ask for Dwight. He was one of the hidden gems of the trip. 7. If I've left anyone out, Kudos to the whole staff. I am going to make the pre boarding experience a separate review as I do not want to detract from this one. I hope this helps you decide. I have been asked if I would go on this ship with just my wife and myself. The answer is no...not because it was not a great experience....just because there are too many kids. That's the point. I will bet you in the next few years that Disney will come out with an Adults only ship. I will be the first to book. Read Less
Sail Date September 2017
Stayed in concierge twice, first time on Magic, this was our second. On the Fantasy there were some noticeable improvements but also minuses: Embarkment: very smooth, we were on the ship within 15 minutes Concierge Lounge/Concierge ... Read More
Stayed in concierge twice, first time on Magic, this was our second. On the Fantasy there were some noticeable improvements but also minuses: Embarkment: very smooth, we were on the ship within 15 minutes Concierge Lounge/Concierge Service: It took about 20 minutes before anyone acknowledged our presence and then they said they were busy and "other staff" were helping out (non-concierge staff). We were eventually greeted by a very friendly staff member "Vesna"- sadly we didn't see her again for the rest of the cruise. Aside from getting a guaranteed reservation opening for a Cabana on Castaway cay and maybe priority boarding and disembarkment as well as wine during designated pre-dinner hours, we felt zero benefits from this service. Our room cost over $3k USD more than the average room. There was also a "private" ie. you and the rest of the concierge guests character meet, but we didn't use this because my son was too young. At Castaway cay: concierge guests NEVER visited our cabana, on Magic, we had Andy and he was absolutely fabulous and we always felt like we were part of the party and a small family. No such luck this time around. Concierge staff seemed pre-occupied and conversations were very shallow and disinterested. We miss Andy! Finally, the concierge lounge is not prepared to house younge children. Did not see booster or high chair, crayons/colouring books or anything of this nature. It was hard to keep our son in there for more than 5 minutes. Also on the Magic we had daily room surprises "treats" etc. On the fanstasy ZERO. Absolutely no deliveries of treats etc. just the usual chocolates before bed like the rest of guests. Finally ZERO personalized engagement within the lounge, except for using our names in "hellos" when we entered the concierge lounge. No assistance with listing any possible benefits available at castaway cay ie. free rentals with Cabana, we had to ask to know this, and by then it was too late. Generally with 1 exception most of the staff in the lounge didn't look like they wanted to be there, or they were pationate about their work. It was a real let down. No interest in getting to know us or our preferences or offering any type of assistance with any part of our trip to make life easier. ie. room deliveries of any sort, assistance when our son was sick. No laundry on concierge level you will be waiting in line with everyone else on the lower levels. Food/Dining: we found the food to be good in the rotational dining restaurants. We found Cabanas food to be good but the area is loud and very crowded at times, makes dining with small children exponentially more stressfull.Our head sever "Toto" made every meal extra special! Pool areas: crowded (kids like sardines in a can), line up for aquaduck was over 30 min even in the pre-noon hours. Slide experience was not worth the wait. However, towels were readily available, chairs were not. Lots of chair saving going on. There were chairs available on the decks above the pool however. Laundry: machines are from the 80s and you have to run all of them through 2x to get them clean or dry. If you travel on the Fantasy, don't bother with laundry unless its an absolute emergency. The Magic is an older ship and has brand new modern equipment that works. The Fantasy had broken machines and everyone i encountered (including myself) had issues getting them started and understanding basic operation. Very annoying. Staff (room steward, dining etc): very friendly and helpful staff, no matter which deck, even service technicians on lower levels or anyone else you pass in the hallways. Absolutely superb attention to detail even in the Spa. Entertainment: we didn't attend the shows as we were with our son and most were after his bedtime. For some reason the shows did not replay on the in room tv's like on the magic so we missed them all. Sail away party was cut short due to rain, but no characters came out and no streamers were given to guests. Pirate party was a let-down compared to magic. No Mickey flying between smoke stacks, short fireworks and generally limited guest engagement. Was also postponed 1 night due to rain. Disembarkment: a bit busy and chaotic, zero concierge benefits there aside from elevator bypass to lower level to exit ship without having to stop on each level. Had to load up our luggage ourselves and bring it over ot the Disney Express Bus transfer to the airport. What is the point of booking a disney transfer if you have to haul your own luggage again through the port and onto the bus (even after you pass security) there is zero assistance. Not good if travelling with young children Disney Transfer: good and prompt but the videos and various cartoon clips played are loud and highly annoying especially the "BLAM"one. Same cartoons on the way to the trip and at disembarkment made it that much more annoying and tacky. Overall may not consider the service again, probably cheaper to hire a driver instead. Read Less
Sail Date September 2017
To start things off, this sailing was not a Star Wars cruise as stated in the itinerary. This was a Halloween on the High Seas cruise. My hubby and I were traveling alone on this cruise...no kids. I am a huge Disney fan and this was ... Read More
To start things off, this sailing was not a Star Wars cruise as stated in the itinerary. This was a Halloween on the High Seas cruise. My hubby and I were traveling alone on this cruise...no kids. I am a huge Disney fan and this was our first DCL cruise, but we are not new to cruising. This was our 16th cruise. Everyone I spoke with reassured me that I would never want to sail any other cruise line after this, but that's not how neither my husband nor I felt after a few days on the ship. Embarkation was easy. My hubby and I arrived at the terminal via DCL bus transfer from MCO. It took less than 30 minutes from the time we arrived at the port until we were on the ship. When we boarded the ship, we were allowed to go directly to our cabin because the sailing prior to ours was cancelled due to Hurricane Irma. We stayed in Cabin 6502 which was a spacious room overlooking the bow of the ship and this cabin has the split bathroom set up. Access from this room to the forward elevators and stairs was easy and the laundromat was visible from our cabin's door. This is a beautiful ship and cleanliness is a priority. Our cabin steward when we boarded was Phillip, but we never saw him after Monday. Not sure what happened to him because we were given 3 different answers from 3 different stewards when he inquired about him. I think some other stewards were assigned to our cabin but they did not do the same quality job that Phillip had done. I had to call housekeeping services one day because for 2 days there were no toiletries left in our room. After calling, toiletries were delivered. Meals in the main dining rooms were tasteless and nothing to brag about. I heard so many praises from people about the amazing meals before I booked the cruise, but that is not what was found during the cruise. The best meal that my hubby and I ate was in Cabanas (buffet area) at dinner time. The meal was a freshly cooked New York Strip for me and a Ribeye for my hubby both of which were cooked after we ordered them. Service in the MDR's and Cabanas was very good, but nothing more than we have experienced on other cruise lines. We visited the ports of Cozumel, Mexico, Georgetown, Grand Cayman, Falmouth, Jamaica and Castaway Cay, Bahamas. My hubby and I have visited all the ports except for Castaway Cay on several other occasions. We were back on ship early while docked in Cozumel and Falmouth. The activities on ship for adults during port days were pitiful. In fact, during one of those days, the only thing available for 5 hours was going to the movie theater or watching a movie from the kids' pool. Prior to the cruise I was reassured by numerous people that had sailed on DCL that there was plenty to do for adults, but I found that to be untrue. The ship did have an adults only area on 2 decks of the ship and I did enjoy that on occasion, but sitting on the deck was not my idea of an activity. Castaway Cay was probably the nicest private island that my husband and I have ever visited and the adults only area on Castaway was beautiful. Wishes, Aladdin and Dreams in the big theater were very good productions. There was a magician that did a couple of shows and a hypnotist too. There shows were quite good too. Disembarkation was easy. My hubby and I ate breakfast in Cabanas but we had to ask the server at dinner the evening prior to disembarkation if Cabanas would be open. DCL was encouraging folks to attend breakfast in the dining room that they had eaten dinner in the night before but Cabanas was never mentioned. Over all, I was really disappointed by this cruise. My expectations were quite high because of all the hoopla that others had raved about to me. For the price of this cruise, I could have taken 2 cruises on other cruise lines and had the same, if not better, experience. My hubby and I have no plans to sail with DCL again. Read Less
Sail Date September 2017
Disney Fantasy Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 3.5 4.3
Entertainment 5.0 4.5
Public Rooms 4.5 4.7
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 4.0
Enrichment 2.5 4.2
Service 4.5 4.7
Value For Money 4.0 4.0
Rates 4.0 4.0

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