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45 Costa Deliziosa Cruise Reviews

It is my 3th cruise... and Costa Deliziosa is the worst ever. We sail from Venice to Grecia and Montenegro... The logistic was terrible. They should choose more waisley the times in the ports. The time they give us was in each ... Read More
It is my 3th cruise... and Costa Deliziosa is the worst ever. We sail from Venice to Grecia and Montenegro... The logistic was terrible. They should choose more waisley the times in the ports. The time they give us was in each port SUCKS. Everthing on board costs a lot of money it's OVERRATED....the entertaiment in specific the shows was like seeing beginners in a performace, ZERO professionalism. We are from Monterrey, Mexico and our experices have been with Carnival, Royal, pullmatour... Costa is nothing compared with them. It 's very obvious that they exploit their staff because you can see them everywhere, everytime. Additionally they perform lots of maintenance during after hours, they shut off the water supply 3 days in a row... and in the bathroom there were no soap bar, extra tissues and you had to keep asking for these things. The channels in the tv also are very poor... Read Less
Sail Date November 2019
This was the ONLY cruise ship available for the one week we could sail and go to the ports we wanted to visit. The food was sub-par. The crew was miserable and literally opened up about how poorly they're treated and paid by ... Read More
This was the ONLY cruise ship available for the one week we could sail and go to the ports we wanted to visit. The food was sub-par. The crew was miserable and literally opened up about how poorly they're treated and paid by Costa. Ever since Carnival Cruise Lines purchased Costa, everything's gone downhill. The entertainment was extremely poor. The dancers acted as if they were practicing just going through the motions, and not really performing. It was an embarrassment for them. The activities director NEVER spoke one word in English. Most of the cruisers were Italian and she catered to them 100%. This was the overall theme the entire week! Even the nightly DJ'S spoke and exclusively played italian. It was as if they were purposely trying to exclude ALL NON-ITALIANS!! Many of our excursions were canceled because "there weren't enough English-speaking cruisers on board," so we were told. Never again will we sail on Costa Cruise Lines!!! They couldn't pay us to cruise with them again. Read Less
Sail Date September 2019
Ship is very beautiful and well laid out - enjoyed the central elevators. Service staff was exceptional - excluding the Excursion Desk (unless). Very disappointed in the food served - the Italian influence was missing - I have traveled ... Read More
Ship is very beautiful and well laid out - enjoyed the central elevators. Service staff was exceptional - excluding the Excursion Desk (unless). Very disappointed in the food served - the Italian influence was missing - I have traveled in Europe and did not recognize this reported influence - a staff person reported that being a repositioning cruise the quality was diminished. This was Basic Transportation - pure and simple. During our 19 days we got sick on day 5 and remained sick for the next 4 weeks. Everyone on the ship had or have had this virus. Other than Purel stations placed in the buffet area little or precautionary measures were visible. I did email to Costa Customer Service about my experience - got a letter back that in summary said they would use the feedback for future travelers and 'To Bad - come back again sometime' - Never again Read Less
Sail Date April 2019
We were looking for an alternative to cross the Atlantic other than by plane to avoid the jetlag. As this sailing fit in our time schedule we booked a cruise on Costa Deliziosa leaving Ft. Lauderdale March 03. -To begin with the ship: ... Read More
We were looking for an alternative to cross the Atlantic other than by plane to avoid the jetlag. As this sailing fit in our time schedule we booked a cruise on Costa Deliziosa leaving Ft. Lauderdale March 03. -To begin with the ship: Costa Deliziosa is an eldery lady in need of a thorough make-over. The entire interior decor and design was retro. - Our cabin, which was a so-called Samsara balcony cabin mid forward looked tired and worn with stains on the old carpet and a shower curtain not properly fastened. Worse, the bedding reeked, and the linens were worn and had holes in them. The blankets were flimsy and not warm enough. - The food at the restaurant was mostly overcooked or too salty and poorly presented. So after a week we simply changed to buffet style for more selection but still had issues with the quality of the food, During the entire cruise the fruit consisted of old and beyond shelf-life plums, nectarines and oranges or fruit salad with stale melons. - We had booked a shore excursion to the island of Gordo in the Dom.Rep. which turned out to be quite hazardous due to very slippery rocks and rickety steps inside and through the caves. In Costa's tour description these hazards were not mentioned. - A week into the cruise we and a large number of other passengers contracted a severe bronchitis which made treatment at the ship hospital necessary. Yet, the ship management undertook no extra measures to contain the spreading of the disease or making sure that every passenger used the disinfectant displayed in public areas and restaurants. We saw people grabbing food at the buffet with their fingers! - Disembarking procedures in Venice were chaotic. There was no proper information and people were kept in large groups in different locations for hours to wait. So we finally took things in our hands and left the ship so as not to miss our connecting train. In comparison to other cruises we did with other cruise lines like MeinSchiff, Holland America and Princess this was the worst experience ever. Needless to say we wrote a detailed letter of complaint to Costa Cruises. And also needless to say their answer was non-committal as expected. Read Less
Sail Date March 2019
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! ... Read More
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! Positive points 1) The service in the bars. The waiters take your order electronically and we had our drinks always within 5 minutes. 2) The system of hosts for every important language. In general the hosts are performant but it is not clear which questions you have to ask on the hospitality desk and which questions you can ask to the hosts. 3) The excursions in Tenerife (jeep safari with Tamaran) and Cozumel (Submarine) were very good. On the whole most of the excursion we did were satisfactory. Only the excursion in Costa Maya Chacchoben was below expectation - with 55 persons (also some people of a Norwegian cruise ship????) and only one guide….. 4) The shows. The quality of the shows is mostly OK. Negative is that we had 2 and sometimes 3 times more or less the same show. 5) Internet package at reasonable prices for 250 MB, 500 MB, 1 GB or 3 GB. This system is honest, because even if it takes a long time to open the URL, you only pay for what your get. The Internet Connection itself was very slow or mostly not possible during day time (to much users)… Negative points 1) We paid extra for a premium balcony and we got a balcony with an obstructed view???? Cabin 7208 is just under the wing of the bridge. We only saw some iron bars under the wing and the feet of the captain while maneuvering. People of our group who booked an inside cabin got a upgrade to a classic balcony with a magnificient view??? How is it possible that cabin 7208 with that obstructed view is said to be a premium cabin???? And why do we get that cabin; we are Pearl level??? The 1st day we asked for a change at the hospitality desk but this was not possible because the ship was full. 2) The food. There are 3 choices of antipasta and 3 choices of Primi Plati. The presentation is nice but it is most of the time chicken or pasta. For the main dish, there is a choice between meat (or what it ought to be), fish, chicken and vegetarian. You can always have another main dish with fish, chicken or vegetarian, but there is no other meat dish. If you do not like it or if you do not want the sauce (nearly always tomato sauce or cooked in tomato sauce), the only alternative is to pay a supplement of 17 € for a steak or veal escalope. The meat we got was sometimes UNEATABLE since it was only fat (even my dog wouldn’t eat such meat of 3rd quality). 3) The service in the dining room was bad. We got never our dishes together. One day, I did not order a Primi Plati but only the expensive steak as main dish, I got this steak together with the primi plati of the others. Another time I did not get my primi plati with the others but exactly 8 minutes later!!. I asked for the dining room manager and she could only say there were so much people and they couldn’t manage. 4) The restaurant was sometimes a disco bar with incredible loud music. We had a speaker just above our table 258. At least 5 people run away from the tables in the back of the 3rd floor each time the disco started, because it was very dangerous for your ears. I estimate the volume at more or less 120 db (legally only 85 db is tolerated in the restaurants of most countries) 5) The hospitality desk. Most of the time, you had to cue more than 30 minutes and they couldn’t give you an answer on your questions most of the time 6) Excursion desk. Also always a cue of 30 minutes or more. The first day after the departure in Fort Lauderdale, there was only 1 employee at the excursion desk??? Although we had pre-ordered some excursions - our tickets were not delivered in our cabin and we had to queue to be informed that they would only be delivered the next day morning so the day of the excursion itself!! 7) Excursion desk. When my wife wanted to book an excursion in Napoli, they said it was full and the only possibility was to come to the meeting point the day of the excursion. No waiting list?? In the evening my wife tried to book it on one of their machines and it worked ????? 8) Shuttle bus services in some of the ports were very expensive – many times taxi was cheaper or same as tickets for 2 persons. Costa does not give any information on the ports of call (such as interesting sites, local transportation, weather forecast, currency) - only description of the excursions they offer. 9) Service in the cabin. Only one service a day. If you do some sports in the morning and you want to take a shower you do not have a dry towel if you already used it in the evening of the day before. 10) Animation is Italian style – shouting like fools. The questions for the trivia’s are given in 5 languages but their English or French is so bad, that you couldn’t understand. 11) There are very few nice activities. They wanted to organize a bridge tournament but they do not have the knowhow, neither the administrative tools???. There is no bridge room. You have to play in the Mirabilis, while the Italian animation team is shouting like fools. 12) There is only 1 big bar (the Mirabilis). Impossible to find a place there between 8 pm and 8.30 pm when the people of the first seating have finished there meal and the people of the 2nd seating are there after their show. 13) In Savona a group of 400 Russians came on the ship….. And they were so privileged. Announcements in Russian… The last day, they took every possible thing out of the buffet in their backpacks. 14) We had the Piu Giusto package for drinks. Cocktails, whisky and most drinks up to 8 € are included but not the fresh orange juice???. Irish coffee is also not included. You can make it yourself….. as whisky and coffee are included. 15) Smoking. It is a paradise for smokers. You can smoke on the balcony’s, on most places on the promenade, on the higher decks and on the starboard side outside on the swimming pool. In the evening there are 12 tables for smokers (starboard side), 9 tables for non smokers (in the middle) and 9 tables for dining under the stars (which is sometines dining under the smoke) on the port side 16) In the beginning of the cruise, we went to the pizza restaurant (8,5 Euro p/p). On the menu there was a Pizza Salami picante, but they said they didn’t have it anymore. We asked then for a normal Pizza salami, but they refused to make it, although there was always salami in the buffet. Supplement pineapple on the pizza not possible, although it was always in the buffet. Flexibility?????? 17) We had dinner in the pizza restaurant, which is part of the buffet, the last evening. All doors were open. Temperature was nog higher than 17 C°????? 18) Fitness room. No towels, no water refreshment, very unhygienic since no spray to sanitize the equipment after use. 19) In total we had sometimes more then 2200 people on this ship. Holland America Line has mostly only 1800 people on this type of ships (Panamax type)….. 20) Our cabin steward had to do 25 cabins on his own (one service a day). Holland America Line has 2 stewards for 20 cabins (two services a day). How can this poor man do this???? 21) Transfer to airport in Venice. We pre-booked a transfer but 1 day before arrival we received a note that our transfer was scheduled at 14.30 hrs which was much to late to catch our flight at 16.15 hrs. After discussion at the Excursion desk (it was our fault? since we had to let them know before that our flight was at 16.15 hrs) they changed the transfer to 12.45 hrs. Surprise, surprise, there was no bus at 12.45 hrs at the meeting point… The bus company said we were on their list for pick up at 13 hrs and also mentioned we had the wrong tag on our suitcases (should have been white C and we had white D). They also said that they had no scheduled bus/shuttle at 12.45 hrs. 22) When you registered your credit card for your payments (to do yourself on the automated machines), costa charges your expenses every 2 or 3 days on your credit card. Their confidence in their customers is apparently not big!!! 23) Communication is as always a catastrophe on costa ships and also this time. Let me give a few examples a) Indication Exit ship was forward deck A, which we follow. When we came there, we were told that is was midship on deck 2. When we came there, they said it was midship deck A etc. b) In the diary di bordo, we saw that it was 2 days after another the same show. When we asked if this was correct, they told us that it was wrong the day before. So we mist that show… c) By the disembarkment presentations in Venice, the English host said we could stay until 11 am in our cabins; the other hosts said we had to leave the cabins at 8 am. The 4 presentations of the hosts were different; why not using the same presentation. d) We didn’t get any maps or hand out in any port of call. In Venice it was absolutely not clear, where we had to take our shuttle. Why not give a plan?? Read Less
Sail Date February 2019
Booked this cruise because we were already in Florida and we thought it would be great to get away. This sailing was convenient for us. Well where do I begin, the staff was not very knowledgeable about disembarking when we got to the ... Read More
Booked this cruise because we were already in Florida and we thought it would be great to get away. This sailing was convenient for us. Well where do I begin, the staff was not very knowledgeable about disembarking when we got to the islands, some said level one , some level two that day ended up being level three. My husband and I purchased the beverage package, I was disappointed to find out that bottled water was not included, we got all we wanted by the glass, I needed it for my room so I can take my medications. When I asked for a bottled water it cost me $4.50. Next another issue with the dinner seating I was not happy with the people they sat us with so we asked for a table for 2 they told us to come to the dining area and we had to wait to be seated until 8:55 to see which tables were empty we did that and we were given a table. The following evening we went to that table and another couple was there we asked the maitre 'd and he said we had to wait again, meanwhile we are getting frustrated because there were lots of empty tables. So we were finally assigned a table. The server we had was awesome and so was the cabin Stewart. My husband plays in the casino a bit heavily so he asked the pit boss if we can get comped a dinner at club Costa restaurant on the 10th deck, after talking to the manager they gave us the dinner. Well I want to say the menus is almost the same as the restaurant. We ordered dinner, my husband got the fillet and a lobster and I got just the lobster . The waiter came back to the table and informed us that we had to pay and I paid for my lobster so I had it charged to my room. Dinner proceeded well until we got to the main course. The fillet my husband ordered was not a fillet, you couldn't even cut into it very tough cut of meat and both lobsters were black inside. We informed our server , and we took a video and pictures. The maitre 'd came and asked what happened. He contacted the manager and they had a meeting in the kitchen. The manager came to our table and said I'm sorry about this the chef didn't notice it was like that, the claws were cracked and I noticed it right away how could he have not noticed. We got up to leave and she said I'll be in contact with you. Someone called the following morning and asked my husband what happened? My husband said exactly how he felt and she said I'll make a note of it. The amount they charged me was never deducted from my onboarding account. I have been trying to contact customer service to talk to someone and I haven't been able to get through. I did sent an email and I'm waiting for someone to get back too me. I traveled with Costa 14 years ago there was a bunch of us celebrating and everything was great. I'm very disappointed with this cruise and this line. I also want to add that the buffet food was always the sa.e and very salty. The cabin smelled like urine all the time. I couldn't wait to get off this ship. We have gone on many cruises and we enjoyed them all this was a nightmare. I have to say the casino staff was great and very friendly. Read Less
Sail Date February 2019
You get what you pay for. Do yourself a favor and book a real cruise, not one that works you over at every step of the way. Save a little more money and do it right. Way to many cons vs. pros to mention. Only good thing was our cabin and ... Read More
You get what you pay for. Do yourself a favor and book a real cruise, not one that works you over at every step of the way. Save a little more money and do it right. Way to many cons vs. pros to mention. Only good thing was our cabin and room steward. These people work like dogs all for the almighty corporate profit. No costumer service. So many different languages, very little is included. You pay extra for just about everything. They rush you through dinner and kick you out before you're done if your server is slow. With all the fancy words on the menu you don't know what you're eating and half the menu you have to pay extra for, including water. Who ever heard of such a thing. Sometimes they would make the crew do a show while you are dining and it's so loud you have to hold you ears. Entertainment was loud and boring like from the 1970's. Pool is tiny and so crowded you can't enjoy yourself. No towels. I mean I could go on and on. For us, never again. I've been on Princess, Holland American, Regent and Seaborn. Don't make the same mistake we did. Read Less
Sail Date January 2019
So I'm just gonna be straightforward with the good, bad, and the ugly. Buckle up kiddos, because you're in for quite a ride with this one. GOOD: -Embarking and Disembarking was a very simple process -- usually pretty ... Read More
So I'm just gonna be straightforward with the good, bad, and the ugly. Buckle up kiddos, because you're in for quite a ride with this one. GOOD: -Embarking and Disembarking was a very simple process -- usually pretty quick. -Rooms were nice and clean with decent amount of space -- Balcony rooms came at a great rate. -Photographers were experienced and friendly. Pretty much were willing to try whatever you wanted for memorable photos. -Great if you want to interact with people from different cultures & diverse backgrounds. BAD: -You could literally feel the ship moving at all times. We've been on other cruise ships before and no other ship has rocked as much as this one to the point where it interrupts your day. Members of my family were literally sick for whole days on this ship because you could constantly feel the rocking. Apparently this is a common problem because the front desk gives out seasickness pills for free... -All help desks/excursion desks are open at strange times and for very short hours. -There is a language barrier a lot of times in general with most employees because most of them speak Italian, French, or Spanish as a primary language. Service overall is TERRIBLE. -Waitstaff is understaffed, especially in the main dining room. Service is slow due to the fact that one waiter is assigned to about 4 tables to serve 3-5 course meals per table without assistance. Meals can last up to 3 hours. -Nothing is included in your package except for dinner and the buffet. All other food places, spa areas, snacks, movie theater, decent fitness classes, even WATER, etc. all cost extra. This was different for us compared to Royal Carribean because all snacks, movies, and such were included. -Pool is tiny. Only two hot tubs. Not much on the top deck. -Not much to do when at sea. Entertainment is basically the same performers doing different things. Mostly music acts. "Parties" only include a DJ and pretty much nothing else. The only club on board is what the ship uses as the "Teen Club" during the day and converts it into the adult club at starting at midnight. UGLY: -Excursions poorly planned and priced. Most excursions are 2x-3x more expensive than if you purchased the same trip after arrival at the local excursion booths. We signed up for an ATV adventure and it was not in the pamphlet nor did they tell us ahead of time that we needed Sneakers and Drivers Licenses with us when we arrived. One employee told us it was fine, but another told us 15 min before departure that it was mandatory. Had to run all the way back to the ship to collect our things frantically, returned only for the group to have left without us. Employees were rude when we asked questions and basically told us it wasn't their problem. Highly DO NOT recommend doing excursions with Costa. If you HAVE to take this ship, do excursions with the locals on land!!! -Food is poor quality-- bland and very strong/unclean tasting fish. For an Italian ship, pasta was often not made very well. Was often undercooked and sauces were bland. There was also never much variety. You will basically be eating the same food every day. -Food areas are open at weird times. The buffet is open for about 2-3 hours at a time for meals. If you're hungry for a snack or something in between, you will have to pay extra at other places. TL;DR The service sucks. The food sucks. The experience sucks. This ship sucks. If you want a floating hotel, this is a cheap option. If you want a cruise, look to Royal Carribean, Princess, Carnival, or Norwegian instead. This is not worth your time or money. Read Less
Sail Date January 2019
We chose this cruise for the itinerary. It was over Christmas and we thought it would be a nice trip since we were spending it alone this year. What a huge disappointment from day one. We were held up in the cruise terminal for over 4 ... Read More
We chose this cruise for the itinerary. It was over Christmas and we thought it would be a nice trip since we were spending it alone this year. What a huge disappointment from day one. We were held up in the cruise terminal for over 4 hours. Boarding was to begin at 1:00 and we did not get on until 4:00. It was very disorganized. The food was the worst we have ever had. Some nights the dinner was not even editable. The buffet food was disgusting. The buffet closes early like 8:00-8:30 at night and then there is nothing else to eat. Their motto “Taste not waste” is exactly that. The portions were so small that some would have to order 3 servings just to get a regular size meal. The desserts that were put out in the buffet were of 2 choices every day and they were bite size. You had to pay extra for a better dessert in one of the lounges. The ship is Italian and so the menus were of Italian flare. The only time any beef was offered it was an added cost on the menu. We ended up eating most meals off the ship when we were in a port. The entertainment was terrible. The hospitality desk was the only place you could go to get information or complain. They do not answer the phone if you called from your stateroom so you had to go in person and the wait in line for at least a half hour at any time of the day or night. Our room came with complementary room service for breakfast but the first 2 days we never received a menu to fill out and hang outside our door so we could not even order. I had to stand in line at the desk every day just to request a menu. I would not recommend this cruise to anyone. Worst cruise we have ever been on. Could not wait to get off. Ruined our Christmas. Read Less
Sail Date December 2018
Don't even know where to start. Chose this cruise for the itinerary. Should have read reviews before we booked it. The food was horrible. Most nights we sent back our meals. After 8:30 all restaurants shut down and your only ... Read More
Don't even know where to start. Chose this cruise for the itinerary. Should have read reviews before we booked it. The food was horrible. Most nights we sent back our meals. After 8:30 all restaurants shut down and your only option is room service at an additional cost. That menu was not even worth ordering off of. Entertainment was lousy. No service around pool areas. If you wanted a drink you had to get it yourself. The buffet was horrible. Head chef should be fired. Portions was very small. Their moto is "Taste not waste". Our mini suite was decent. It seemed to be recently updated. Linens were worn. Room was clean but only serviced once a day and it was 3 days into the trip before we ever saw our room attendant. The only place to get any help was the front desk and you had to wait in line at least 1/2 hour every time as they will not answer the phone if you try to call. Everything is extra on this ship. Desserts were poor but if you wanted to pay, you can get a better quality at the chocolate bar. The carpets in the hallways of the staterooms were all stained, I am sure they were clean but it looked horrible. Our pool towels had holes in them and our bath towels were a dingy dirty white with stains on them. We had first seating at dinner. It ran 21/2 hours every night. We showed up on time but service was very slow. Then every night our table was asked to leave in the middle of our dessert so that they could service the table for the 2nd seating. Unbelievable....Our cabin class included commentary room service in the mornings but we were unable to get a menu sent to our room to order our food for the next morning. Had to request it 3 times by standing in line at the desk, finally gave up on it. Most announcements were made in languages other than English so half the time you did not even know what was going on. It was extremely disorganized. We were delayed 3 hours boarding which should of started at 1:00. We were held in the cruise terminal with no explanations. Horrible ship. NEVER AGAIN WILL WE TRAVEL ON COSTA. Read Less
Sail Date December 2018
Before we boarded the ship we were frustrated due to being placed in a small room with all the other patrons of the cruise, being told the it’s only another half hour until we can bord, we were told this three times. We didn’t bord the ... Read More
Before we boarded the ship we were frustrated due to being placed in a small room with all the other patrons of the cruise, being told the it’s only another half hour until we can bord, we were told this three times. We didn’t bord the ship until 15:00. The announcement don’t come over a loud speaker in this room they come by way of three older women attempting to shout over people talking. The maintenance team works non stop trying to repair everything that’s breaking down on the ship. There’s tiles falling off the walls all over the spa, there’s paint chips everywhere from the low quality paint the staff has been told to use. We spent almost 12 hours at customer service due to mistakes the ship made. The ship would bill in euros sometimes and US dollars sometimes. At the casino you would have to pay in euros sometimes and would win US dollars that if you didn’t pay close attention to exchange rate you would loose money. If you wanted a drink at the bar in the casino be prepared to wait an hour for service. The one bartender they staffed worked 14 hours non stop trying to keep up. The management on the ship were arrogant and disrespectful. Well the severs worked hard and were very kind. At the end of the cruise we had a small credit owning and instead of being paid the credit they billed me for the exzact amount of the credit owing. The food was boring and rarely changed in both the dining hall or the buffet, the buffet was cramped and typically only had one side open due to understaffing. I will never use Costa again. Read Less
Sail Date December 2018
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for ... Read More
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for discount on a large order we were told by the manager to quote "If you want memories of your children you have to pay for them" The bars only use bottled Pepsi so almost every drink we ordered was served flat! The breakfast buffet is abismal. Food is freezing cold....and if you go after 9 am then how can you expect them to still have teabags?!!! Actually what we were told. All inclusive....except if you want to eat at night.....then you have to pay extra! Our cabin, was a family cabin as I have two young children. The cabin was directly below the disco!!! Every night I struggled to get the children to sleep because of the noise. What a ridiculous location for family rooms. We did ask to change but were told only rooms with balconies were available which would mean and extra £700!!!!!!! First Costa Cruise and our last!!!!! Never again. Read Less
Sail Date November 2018
WE chose this trip because of the itinerary despite reading a lot of negative reviews. BIG MISTAKE. The food in the main restaurant was DISGUSTING. The staff was arrogant and unhelpful. The port calls were either too brief to do any ... Read More
WE chose this trip because of the itinerary despite reading a lot of negative reviews. BIG MISTAKE. The food in the main restaurant was DISGUSTING. The staff was arrogant and unhelpful. The port calls were either too brief to do any real sightseeing or were at ports that really had nothing to do with tourism (Bari. It, Corfu, Gr). All of our excursions were booked through the ship. They were, to be generous, lame. There was widespread coughing onboard and both my wife and I returned with serious infections. Nobody used the hand sanitizers. The entertainment was all in italian (one night was supposed to be pop songs and featured three renditions of Volare while another night's entertainment was opera) and cheap beyond belief. Smoking is permitted in all of the outdoor areas of the ship and on the balconies. They charged for soda at lunch and for water at dinner. Almost everything came at an additional cost. I wish I had listened to all of the reviewers and hope that this will help you to avoid what we suffered. AVOID COSTA LIKE THE PLAGUE. Read Less
Sail Date October 2018
We chose this cruise for the destinations and tour excursions First impressions not too bad. First tour excursion we booked in Bari was cancelled at the last minute due to lack of support we were told!! 2nd day we had no ... Read More
We chose this cruise for the destinations and tour excursions First impressions not too bad. First tour excursion we booked in Bari was cancelled at the last minute due to lack of support we were told!! 2nd day we had no excursion booked as port was changed from Corfu to Kefalonia. Did our own thing on this island and was very successful day off the ship. 3rd day yet again our jeep tour around Santorini was cancelled the evening before because not enough English speaking guests wanted to participate!!! Not sure yet if our tour in Dubrovnik is going ahead!! Most of the public toilets are left overflowing during the day!!! Food in Albatros restaurant leaves a lot to be desired. We have taken to eating all our meals in Delioza restaurant we’re we have to pay a surcharge. I could say lots more but out of words!!!very poor cruise Read Less
Sail Date September 2018
DONT CRUISE WITH THEM!!! Customer service very poor, they didn't help you at all and give wrong advices, they treat us very bad when asked for some help. I puthink money in the account to pay for excursions for 2 cabin as they asked ... Read More
DONT CRUISE WITH THEM!!! Customer service very poor, they didn't help you at all and give wrong advices, they treat us very bad when asked for some help. I puthink money in the account to pay for excursions for 2 cabin as they asked and then they took money from each account..and when I asked to take 500€ from 1500€ to give back the other family they said I can't take out any money until I disembark. ..but they treat us badly. Restaurant: food was horrible...but the worst was that after 9pm was no food...only pizza which we had to pay extra for it. Housekeeping: terrible...linen bed was never changed in a week and was very dirty...and I was with a baby so I had to stay in that misery. Beach towels was left wet on bed for 2 days ..I put them outside the door to be changed but was taken and never brought back new ones. We had to pay for everything on board ... The drinks was only but glass never by can or bottle.!!! I asked for iced coffe and I received a glass with ice and a expresso. I have more to say but most important DON'T CRUISE WITH THEM!!! Read Less
Sail Date April 2018
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned ... Read More
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned and really greasy. Hamburgers, well below body temperature. If you like bones with your salmon, you have chosen the right ship. If you like Prime Rib Sant cut you have picked the right ship. Entertainment, well stay hoe home and watch TV, it was terrible. Shore Excursions, OMG, no whispers, No Knowledge, horrible times in ports. IF YOU DON'T BELIEVE ME, TRY IT. Your money is wasted. Good Luck if you like smokers on balcony. cough cough. I was so sick of Dance Band Music I could puke. How about some good music to listen to. No music except some Jazz and who knows what on the ship. No music at all in many places during the evening. These cruises are sure as could be totally European. Go with Celebrity or Royal if you want a good cruse. We were just trying to escape the cold of March in the US. Typical Carnival, the owner of Costa, Read Less
Sail Date March 2018
Don't waste your money; choose a different cruise line. Poor service (except for our dining room waiter Benson who was great). Long lines for EVERYTHING...very disorganized. Very poor communication including Daily Newsletter. ... Read More
Don't waste your money; choose a different cruise line. Poor service (except for our dining room waiter Benson who was great). Long lines for EVERYTHING...very disorganized. Very poor communication including Daily Newsletter. Time changes were confusing if not wrong. Speaker system was a joke... good thing there was not an emergency. Bar service terrible. Extremely disappointed in quality and selection of food. Who runs out of butter on third day of cruise and charges for water with dinner? Same breakfast selection every day. No daily menu posted in any venue. Long gaps when no food was available. Shows were short and so-so. Nickel and dime for everything on board. Heard many comments to that effect from everyone. Last minute change in itinerary but learned weather in Roatan was exactly the same as in Costa Maya. Other than size, no advantage or extra benefit for cost of suite versus other class rooms. Excursions were twice or more than the cost available on shore and did not allow enough time to enjoy or experience the locale. Internet package, cost and availability sucked with poor connections many times. Casino was second class. Read Less
Sail Date February 2018
We have cruised over 40 times. Costa was the one we never did before. The ship is beautiful and clean. Unfortunately that is the only good thing about this cruise. We couldn't believe how limited everything was unless you paid ... Read More
We have cruised over 40 times. Costa was the one we never did before. The ship is beautiful and clean. Unfortunately that is the only good thing about this cruise. We couldn't believe how limited everything was unless you paid more. Pizza on an Italian ship NOT INCLUDED cost $8.50. No iced tea or lemon aid. Couldn't have a glass of wine with dinner unless you purchased a bottle. Activities in Italian although they did announce in English but you had to really listen or you missed it. They advertised a movie theater but it was for kids and you had to pay. Big screen theater by the pool never showed a movie. One American movie in the show room the entire cruise. Although food is always a matter of preference this was terrible...we all ended up at the buffet which served basically the same food every night. We ate mostly salad and bread. The burger place was another charge. First port to get off we were sent to 4 places before we were able to get off. Be wary of this line if you have cruised before. You will not be having a real cruise experience. It was very inexpensive but like they say "you get what you pay for" in this case very little. We will stick with all the other lines even if we pay more. Read Less
Sail Date January 2018
We went on this cruise on an invitation to join another couple. It was cheap. We have cruised before and had good experiences. This was not one of them. Ship was small and inefficient. small overcrowded in every way. 2 small pools. 2 ... Read More
We went on this cruise on an invitation to join another couple. It was cheap. We have cruised before and had good experiences. This was not one of them. Ship was small and inefficient. small overcrowded in every way. 2 small pools. 2 tiny hot tubs, that were luke warm at best. But due the ridiculous overcrowding on the boat, even getting access to them was a challenge. The website said there was a roller rink, there was not. Cabin was fine, good service each day. Dining was just ok. Not 'Italian' in nature in the least. Buffets were just ok, if you like being fed like a herd of cattle. They actually were so stingy that they turn off the juice at like 10 in the morning. Of course no beverages were free and one person in a cabin can't buy the package, both have to. Even the late night pizza bar, as it was, was pathetic and not free. 8 dollars for a tiny pizza. I thought this was a cruise, and an Italian one at that. Since when do you pay for food? The late night pizza treat is a given on a cruise, no? Water machines not working regularly either. I swear they would make you pay to use the fountain if they could. Shows were good. What else can you do anyway? Ports were the same old cruise line ran, chaotic, people herding, noisy,affairs they always are. The poor countries we visit don't get a cent. So sad. We did excursions , Bahamas was lovely as we managed to get away from the crowd. Grand Turk nice too. Miami was a disaster for weather. We did a hop on hop off bus tour and there was more water inside the bus than out. They can't do anything about the rain, I understand, but the guide said she calls the boat to inform them to let passengers know that it's not good weather for this and they should tell us. They didn't. And of course the boat charges the excursion to your room card, cuz they own everything. It's infuriating. So we spend a day docked at Miami, then at night, we race out to see again, 30 miles (so they can run the casino and serve alcohol, international waters) and we just sit there, drop anchor and get tossed back and forth all night. I threw up from the motion sickness that I don't usually suffer from. Then we head back into Fort Lauderdale and get off. My teenagers were so unimpressed and miserable. You actually had to pay to play ping pong. Can you believe that? We have done a Holland America older crowd cruise which they loved. I will never ever go on a Costa boat again and am avidly warning others not to go. Check your boat people, find out about the little details. The whole landscape of cruising has changed and not for the good.. It's not a vacation. You are not pampered. The 'amenities' are terrible. You are crowded and miserable on a floating tank of greed. Read Less
Sail Date December 2017
Chose this cruise with 9 family members over the Christmas Holiday. It wasn't overpriced like many over the holiday, so we thought this would be a good choice but we all wished we had paid more for another cruise line, like ... Read More
Chose this cruise with 9 family members over the Christmas Holiday. It wasn't overpriced like many over the holiday, so we thought this would be a good choice but we all wished we had paid more for another cruise line, like Celebrity, Princess and Royal Caribbean who we have traveled with many times. Two of our family members traveled with Costa many years ago and said it was wonderful. I guess after the Costa ship sunk in Italy a few years ago, they haven't been the same ever since and I really wanted this one to sink as well!!!! We were unable to sit together because they messed up our seating arrangement and we were all separated. They continually said there was nothing they could do!!! Really???? We ended up having to eat at the buffet in order to be together. We had to "pay" for a private dinner for Christmas Eve just to be together and it was absolutely horrible!!! Overall the service, food, and willingness to fix problems was absolutely horrible! Soooo disorganized!! Couldn't get butter, they ran out of water, coffee, juice and ice continually!!! Italian ship with no ice cream or Gelato, really????? Had to leave a sign everyday for my steward to remind him that we needed ice. When I didn't put out a note, we got no ice!! I have been on 12 cruises and yes there are some better than others, however, this was absolutely the lowest of low cruises I have ever been on. So disappointing especially since it was over Christmas!!! I could write a list of things that went wrong every single day, but then this would turn out to be a book! DO NOT EVER TAKE THIS CRUISE AND THIS PARTICULAR SHIP!!!! Unless you want a terrible experience!!!! Read Less
Sail Date December 2017
We have travelled on Costa Majica in the Mediterranean before and we had a fantastic trip. The food was excellent and the shows were magnificent. So with this in mind we thought why not book our Caribbean cruise with them as well on the ... Read More
We have travelled on Costa Majica in the Mediterranean before and we had a fantastic trip. The food was excellent and the shows were magnificent. So with this in mind we thought why not book our Caribbean cruise with them as well on the Costa Delioza. Because it was it was the start to our month long trip to America for our Honeymoon and wedding in Vegas we decided to go all out and book a suite. (We are South African so the exchange rate for us is R14 for $1). So you can imaging this is a lifetime of saving for a trip of a lifetime. Our Cruise departed from Fort Lauderdale on 20 December 2017. First sign was when our departure was delayed till something like 2am in the morning because some passengers flight had been delayed. There went the excitement of the traditional harbour departure. We couldn't stay awake till that time. Boarding was simple and easy. On boarding we were greeted by a English hostess (we never saw her again on the boat for the full 7 days). That 1st night we went to dinning room reserved for the suites. The Maitre'D took the room card from my husband and looked at me and said and where do you come from as if to say I am not good enough for his restaurant. It was a great start to our dinning experience for the next 7 days. He then told us we would have to come back at 9pm because they were going to be doing the emergency drill. (We have cruised a bit and normally they announce a time for the drill so that you can plan your time around it.) Well we then went and waited in our room for the signal. We did the obligatorily drill and went back to the dinning room. By this stage I had sort of lost my appetite. Well I was expecting much better quality food but again it was the first night and we were still in Port. We woke up to an arrival in Nassau. We didn't book any tours as we prefer to do our own thing when getting off the boat and also we could not afford the prices of the tours. We spent the day with some other passengers we met disembarking. Having been there 17 years before we were shocked at the state of Nassau and how run down it was. It was like going to any market/shopping mall anywhere in the world. We left Nassau and some stupid passenger with high blood pressure decided to go diving (which is not recommended). We heard he died and that is why we had to go back to Nassau and not move on to the Grand Turks. These ships are supposed to have hospitals and morgues on board (my son works on a ship). Anyway this delay meant that we only had a half a day in the Grand Turks which we were so looking forward to. Before leaving (in fact months before) I booked online for the Samsara Restaurant. So off we went with our confirmation. We arrive there and got a very rude well we don't have a booking for you. So I showed her the paper and her reply was well that service online doesn't work you need to book on the ship. After much discussison they seated us at a table right next to the waiters entrance to kitchen. There went our romantic dinner. The food was also very mediocre and we could well have just eaten in our own dinning room. We had another medical emergency not far out of the Grand Turks and the boat once again had to do a u-turn. This luckily didn't effect our other stops. Well back to the over all service. The waiters had a shocking attitude and banged plates down in front of you. The food at the buffet was disgusting (slop). If you wanted a burger you had to pay extra, there was NO ice cream on the boat and you had to pay for pizza. These things have always been included previously. We could not find a bar man, waiter or Matire'D who could give advise on wines. The selection was also very poor. Well now onto the entertainment. It was SHOCKING except maybe if you where Italian. I understand it is an Italian liner but you are cruising in an English speaking part of the world. Adapt. Even on our Mediterean cruise the entertainment was our joy every night. The shows were what we looked forward to every night. There was one morning when our safe would not open and I phoned the customer services desk to ask them to come and open it. We needed our passports and wallets to get off the boat at Ambers Cove. I even phoned our butler. We sat in our room for 4 hours waiting. Only when I went down to the desk and made a scene about the overall service and the fact that some dead guy had ruined our trip to the Grand Turks was I quickly ushered to our room where they opened the safe. Now after such a complaint I would have expected them to send the English Speaking Hostess to us to understand our concerns but no she was no where to be found. That evening at dinner we did get an apology from the Maitre'D and from then on we were treated like any other diner in the restaurant. I am not sure if we looked too poor to be in the suite dinning room or maybe too young? Well we obviously where not good enough until I complained. So overall the staff looked miserable and as if they were just dragging themselves through the day. A couple of the staff told us that they had just had their salaries dropped (can you imagine just before Christmas) and their bonus was a $10 calling card so they could call home for Christmas. Apparently some of the them where at threat of loosing their positions. They are taking the butler service away from the Suites. So I assume they will then lower their fees. Costa will not be seeing us again! Thanks for ruining a trip of a lifetime you sure as hell made it an overall disaster. Read Less
Sail Date December 2017
This was my 3rd cruise on Costa and absolutely terrible. The port times were by far the shortest of all the cruise ships. I emailed the cruise line numerous times to ensure one of the three cabins are a twin (and received confirmation ... Read More
This was my 3rd cruise on Costa and absolutely terrible. The port times were by far the shortest of all the cruise ships. I emailed the cruise line numerous times to ensure one of the three cabins are a twin (and received confirmation in writing it will be done) which did not happen. There was a number of hidden expenses, with a total of nearly 500euros. Previously when on a cruise I was used that everything in the cruise was included. This time around you had to pay for every single thing additional, including playing table tennis. The 4D movie machine broke and we were sent back 3 times to go and watch the movie on different days and every-time you get there, it is still broken. Bad communication by especially the front desk. We were told to buy bingo tickets at X point but when you get there, they have changed the location without informing anyone. Then again none of the activities started on time. Followed the instructions for online check in one month prior to departure and was already on the way to the airport and still haven't received everyone's boarding passes and luggage tags which we had to print beforehand. Only two very small pools on board and with a large number of kids on board, could not make use of the pool or jacuzzi as there was just no space. The public bathrooms in communal areas were not cleaned regularly. Our sea day had bad weather and the ship is not geared to accommodate everyone indoors and the activities hosted resulted in people 'hanging around' because there is no place to sit. The drinks packages are badly compiled, i.e. on our drinks package we could get a whiskey and soda, but cannot get a bottle of soda on its own. You had to buy a water package additional. We could get cocktails but no orange juice. On the soft drinks package you can get cocktails, soft-drinks etc, but cannot get a coffee. After 09:30pm you cannot get any drinking water on the cruise, unless you pay exorbitant fees for water from the minibar. Nor do they allow you to fill your water bottle from the fountain (which is also disconnected at night) Neither can you get a cup of coffee before 07:00am and some days 07:30am, unless you contact room service. When they changed ports during the cruise, due to weather concerns they provided no information about the new destination. Also some of the unfriendliest serving staff at the bars. The bars was also badly staffed so you waited most times at least 10 - 15min for a drink. The breakfast buffet served the same food every single day with no variance. Lunch was the same everyday with only one meat option changed (some days). The dinners was average. Will not recommend to anyone. Read Less
Sail Date October 2017
PORTS were what drew me to try Costa Delizioza because I had originally booked with Norwegian Cruise but they changed itneinary then I booked with Costa. Previously I have travelled in Royal Caribbean.. Celebrity.. Norwegian... But ... Read More
PORTS were what drew me to try Costa Delizioza because I had originally booked with Norwegian Cruise but they changed itneinary then I booked with Costa. Previously I have travelled in Royal Caribbean.. Celebrity.. Norwegian... But honestly Costa has been so disappointing. The dinners were unappetizing even the breakfast. You would ask for information at the customer service and they were so unwelcoming. The Embarkation and disembarkation was chaotic. The Wi-fi that we paid for was always down . I was Very Stressed after the vacation .Did not experience this with other cruise lines . The best part of the CRUISE was room Steward and Dinner server and the Port Of Santorini Bari and Croatia. The show that was GREAT was the two male Opera singers ...other shows were not entertaining at all. Hope hat this complaint gets to management and an apology is required for the dissatisfaction with so many things. Read Less
Sail Date April 2017
I cant be more unpleasant with this Cruise. The service in the Bars, Restaurant, Lobby and all in General was the WORST Service Ever. All the personal in the Ship was really Rude. I don´t recommend Costa Deliziosa to any body. Mi viaje ... Read More
I cant be more unpleasant with this Cruise. The service in the Bars, Restaurant, Lobby and all in General was the WORST Service Ever. All the personal in the Ship was really Rude. I don´t recommend Costa Deliziosa to any body. Mi viaje en Costa Deliziosa más que decepcionante. El servicio fue lo peor, todo el personal nos trataba con roña, con dureza, casi que molestos por Preguntar algo tan sencillo como: Donde esta el Baño? Me puedes traer un Café?. Una de las peores experiencias fue cuando mi Padre con problemas motores me pidió que le trajera un trago en el Bar y el Bartender ( Camarero ) me insulto porque solo se podía pedir una bebida por persona, y le daba igual el estado de mi Padre....yo tenía que pedir una bebida, si tu Padre quiere algo pues que lo venga a buscar, Mi padre estaba a una distancia en la que él podía verlo. Muy muy muy mal.... Read Less
Sail Date April 2017
I rarely write a review but felt the need to write this one. We bruise regularly but this is the first time to cruise Costa. Correspondence from Costa - very poor Embarkment procedure - chaos Time at ports - way to short (approx ... Read More
I rarely write a review but felt the need to write this one. We bruise regularly but this is the first time to cruise Costa. Correspondence from Costa - very poor Embarkment procedure - chaos Time at ports - way to short (approx 5 hours) Tender - what a joke of a system. We waited an hour and 20 mi Utes to get on a tender to take a Costa excursion. We thought getting their excursion would get us off more quickly...nope! Beverage package - all members In The cabin have to take the same package! Entertainment shows- poorest I've seen on a ship Activities- very poor Food - average at best Positives Cleanliness - good Music - the Excite room had excellent music Wait staff at dining room - very good Highly disappointed with this cruise. Will be booking more on other lines. I should have trusted the review on Cruisecritic! Read Less
Sail Date April 2017
Costa Deliziosa Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.0
Entertainment 3.0 3.3
Public Rooms 3.0 3.8
Fitness Recreation 4.0 3.4
Family 3.0 3.4
Service 2.0 3.3
Value For Money 4.0 2.9

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