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44 Costa Deliziosa Cruise Reviews

Dont go.....customer service was not help, not all crew can speak engish, only canadian and us get free water on board and the free water is only in the dining room, outside of the dining room you will have to pay for water. If you are ... Read More
Dont go.....customer service was not help, not all crew can speak engish, only canadian and us get free water on board and the free water is only in the dining room, outside of the dining room you will have to pay for water. If you are feeling sick and need a glass of water outside the dining room, you have to pay for a bottle of water, there is no 24/7 food, food is limited, if they run out, they do not refill, when the hours of breakfast/lunch and dinner is over, all food and drinks are put away. This will be our last time taking a costa ship. The line up at the customer service desk is aways long, people not happy with the service. Ship needs to be updated. Cabiin crew leave cleaning supplies in hallways all the time, no place to store there supplies. IF YOU ONLY SPEAK ENGISH, DONT GO Read Less
Sail Date February 2017
Yes, horrible food, lost 3 pounds. The meat is hard, pasta undercook, tasteless, coffe is water. Fish is also overcooked and dry, no vegetables. The buffet is like a ground hog day, same food over and over and over. Food in the dining ... Read More
Yes, horrible food, lost 3 pounds. The meat is hard, pasta undercook, tasteless, coffe is water. Fish is also overcooked and dry, no vegetables. The buffet is like a ground hog day, same food over and over and over. Food in the dining room was also bad. Never sailing Costa again, well depends if you wish to lose weight. Go for Princess or Royal Carribeans, good service, good food Husband has a CPap, had send all the forms to get distilled water. They never recieved them, said my husband had to find an empty bottle if he wanted water ! Was shocked, got mad, told them they have to find a bottle, not me . Horrible service Docked in Jamaica in a crapy location instead of the nice wood dock available so the captain could save money, my husband tripped and fell, bloodied knees. Forget Costa, not worth the money Read Less
Sail Date February 2017
It was not overly expensive, and went to ports we hadn't been to before. The food was terrible everything was oily. The drink package we purchased did not match what they said we had. The crew was very unfriendly to Americans and ... Read More
It was not overly expensive, and went to ports we hadn't been to before. The food was terrible everything was oily. The drink package we purchased did not match what they said we had. The crew was very unfriendly to Americans and was all for the Italians and we were made to feel like second class passengers. The Captain would walk right by and wouldn't even say hello. On the website they talk about the Grand Prix simulator but it never worked during our whole cruise. I would never take a Costa Cruise again.Americans were excluded from certain activities because we only speak ENGLISH.The beverage package online said it included bottled water,but after we were onboard ,we were told americans could only have water by the glass!! Bottled beer was not available for us either. IF YOU ARE BOOKED ON THIS SHIP CANCEL IT!!!! Our disembarkment was the only thing they got right........ Read Less
Sail Date January 2017
Let's just begin with Language, they don't speak ENGLISH even in announcements... The price you pay is only and only for the room. You have to pay for Water, activities, restaurant food, etc.. Okay, let's say you pay at the ... Read More
Let's just begin with Language, they don't speak ENGLISH even in announcements... The price you pay is only and only for the room. You have to pay for Water, activities, restaurant food, etc.. Okay, let's say you pay at the Restaurant and buy water, but the waiters are so STUPID that it takes them a legit 30mins. to awknowledge that 11 guests are in need of a basic Human Need: Water.. The rooms and room Service for okay; adjusting stable for 8days. But they were making fun of Indians in there language and laughing along at dance hall (Deck 2) ... The workers there were the worst behavior, they have so much attitude and are careless of anyone. They don't care about anyone, and they talk with us and say yeah we'll bring water and food and we are sitting there for 2.5hrs with NOTHING... never go on costa NEVER Read Less
Sail Date December 2016
This cruise took us to Cozumel, Belize, Honduras and Grand Cayman. There was no description above that fit it perfectly. The cabin was spacious and allowed us to put all our things away and store the luggage under the bed. The beds were ... Read More
This cruise took us to Cozumel, Belize, Honduras and Grand Cayman. There was no description above that fit it perfectly. The cabin was spacious and allowed us to put all our things away and store the luggage under the bed. The beds were hard, the pillows thin and not at all comfortable. It took three trips to customer service and two days to get the twin beds that we had requested instead of the king size and to get the broken door handle on the balcony door fixed. The customer service staff were rude, and not at all helpful. We had a bottle of wine each which they took when we boarded and told us they would be delivered to our room. Three trips to the service desk later, we found out the day before we arrived back in Ft. Lauderdale that we could not have them until we left the ship. We had a drink package that covered draft beer, wine, cocktails and special coffee drinks but we had to pay for a bottle of water or orange juice. The food was awful. The breakfast/lunch menus were the same day after day and the trays of meat and cheese etc. were not replenished in a timely manner. The dinners were lovely to look at but absolutely tasteless and we can not say that we enjoyed a single meal. An example is the lobster bisque on Christmas eve; it was a brown fishy smelling broth that after one taste, no one would eat it. The prawns were warm instead of chilled, the lobster dry and overcooked and the beef was tough. The desserts were good, as was the bread, but I did not go on a cruise to survive on bread and dessert. There were almost no english speaking people aboard as it was a repositioning cruise before we boarded in Ft. Lauderdale. The servers at the bars, around the pool and the dining room were lovely, but the rest of the crew were arrogant and unhelpful. I almost got knocked over by one of the officers and he did not even say he was sorry or an excuse me. The day trip we took from Belize to Zip Line and Tube in the Crystal Caves was outstanding. It was great value for money and the staff were fabulous. The Folklore Trip from Cozumel was also quite enjoyable, The entertainersd were very good as well. We really enjoyed the shows. Altogether we made eight trips to the Service Desk and the last time to get help with the internet. The gal grabbed my phone worked it and then handed it back to me while rolling her eyes with no help with how I accessed it myself. My sister asked her if she actually liked her job, bercause you sure couildn't tell it from how she treated people, I will never ever go on another Costa cruise. It was a huge dissappointment and a waste of the vacation days.. Read Less
Sail Date December 2016
After deciding on a five day stay in Rome, we chose Costa Deliziosa due to the return route, and time of year. The boarding process was routine, however, the rest of the trip went down hill from there. For the lifeboat drill, we were told ... Read More
After deciding on a five day stay in Rome, we chose Costa Deliziosa due to the return route, and time of year. The boarding process was routine, however, the rest of the trip went down hill from there. For the lifeboat drill, we were told to report to three different locations by three different staff members. After walking around the ship, looking for the right place, we missed almost the entire life boat drill. A female staffer said don't worry about it. The only acceptable part of this cruise was the cabin and steward. He was very accommodating and friendly. The food was beyond terrible, with a main stay of pork. The only meal that was acceptable was breakfast. Limited coffee and tea and payment required for any extras. The food lacked quality, taste, and any form of seasoning. Limited beverages during dinner hours. Most of the shows were terrible, mostly catered to the European passengers, who many were rude and pushy. The ports were mostly mediocre at best, and it appeared that Costa was trying to save money in every manner possible. Anyone desiring to take this cruise ship needs a good session with a psychiatrist. We have taken two other Costa cruises originating in the USA which were acceptable, prior to this one. If there were any ratings listed below one, most of the categories would be listed in the "This must be a joke or a prank" section. We could not wait to get off of the cruise ship. A total waste of time and money. Read Less
Sail Date December 2016
I am sitting on my balcony in Cerrife, Spain on the Costa Delioza. The ship is beautiful! The ports are amazing! The Service is AWFUL. The Staff is Arrogant and Indifferent. The food is NOT EDIBLE! My dog eats better. I ... Read More
I am sitting on my balcony in Cerrife, Spain on the Costa Delioza. The ship is beautiful! The ports are amazing! The Service is AWFUL. The Staff is Arrogant and Indifferent. The food is NOT EDIBLE! My dog eats better. I have taken a Costa Cruise before. It was pretty good. They have cost cut to the point to being the worst. When you have a problem. The staff just looks at you like you are a moron. They shrug their shoulders with a " What do you expect attitude." The ship is always late at starting anything. They are punctual, sometimes very early at closing something that requires work of effort on their part. You are really going to be be better served staying at home then going on a Costa Cruise. It is hard to imagine that in this day and age, something this bad is actually in the market place. The WORST! They are especially proud that they do not cater to Americans. Americans know better and would not stand for a third rate offering like Costa. They have also cut out any and all cruise frills. Want pizza, be prepared to pay. Want a hamburger? Be prepared to pay. Want ice cream, get your wallet out. They fail to make announcements of leaving a port. They do not sound their horn. They do make Sale announcements all day everyday. Read Less
Sail Date November 2016
Just off the Costa Deliziosa 24 day transatlantic from Venice (Trieste) to Port Everglades. Problems with embarkation: Arrived at the port from our Venice hotel via private water taxi. Ship was nowhere in sight! Was greeted by port ... Read More
Just off the Costa Deliziosa 24 day transatlantic from Venice (Trieste) to Port Everglades. Problems with embarkation: Arrived at the port from our Venice hotel via private water taxi. Ship was nowhere in sight! Was greeted by port personnel and told that due to heavy fog, we would need to be bussed to Trieste to begin our cruise. Was told that passengers were emailed/texted by Costa advising of this change. From what we could surmise, some Europeans were notified, but not all passengers. (Un)Fair enough-but where are the porters to assist with luggage? Was advised by the port staff there were none, (also told all the staff at the port were port employees and not Costa employees). So we had to carry/drag all our luggage about 1/3 mile through gravel, mud and broken concrete parking lots to another port building where Costa had quickly set up and were loading people on buses for the trip to Trieste. Not a good start to this cruise, and unfortunately a harbinger of things to come. Arrived at the Trieste ship port about 2 hours later. Went through the check in process. Advised that we needed to complete a separate, compulsory health questionnaire even though the Costa boarding pass had health questions included. Fine, we’ll need 2 in English. They didn’t have any in English. Was told we needed to complete them nonetheless to board ship. Fine, asked if there was someone who could translate a non-English form for us to complete and sign. Staff was finally found to do this and we proceeded to board the ship. Didn’t feel very welcoming. Frankly, we thought that many parts of the ship were very attractive. Overdone in some parts, but on the whole very attractive public areas. Proceeded to our Panorama Suite on the 7th floor. Nice, but certainly not extravagantly decorated like the rest of the ship. Actually kind of drab, as were the hallways leading up to it. The wrap-around deck was great, although the patio furniture had seen better days. Bathroom included little bottles of shampoo and conditioner, but no lotion. Really Costa, not even for suites? Costa room cards and other materials on the bed waiting for our arrival. One problem: On the backside of card was “Water Plan USA” and no mention of the Intenditore Drink Package which is now included with all suites. No problem, or so I thought, as I had read on Cruise Critic that Customer/Hospitality Service Desk would issue new cards with the correct information on them. Luggage arrived and we were unpacked before the Muster drill. Attended Muster drill. During the drill, a couple of rows away an elderly gentleman collapsed, and was helped to stand again by guests around him. Staff was numb to requests for assistance and required many repeated requests to assist this poor fellow. After Muster drill, went to Customer/Hospitality desk to straighten out drink package issue. This is where Costa really showed their true incompetence. We were told by the Guest Services Manager that they would need to get approval from Costa head office to approve our drink packages and reissue our cards. (Now this has been a perk of suites on this very ship since June 4, 2016). We were told that if we had booked this cruise too early that the drink package may not be included since the cruise prices had increased as a result of the new perk. We asked to see where this was in writing, and no one could show us. We had booked and paid for a PS, and this was definitely a perk for this suite. (The only exception was it was not included on World Cruises, which this was not). We immediately went and emailed our travel agent, who could not believe that Costa would try and do something like this. He contacted his Costa rep, who agreed it was indeed a benefit of our suite. The rep emailed Costa headquarters, who in turn emailed the ship. 3 days into the cruise, we were finally issued new cards with the drink package included. There was absolutely no reason for this, and not in line with Costa’s own description of treating suite guests as “most valued” passengers. Now on to meals: As PS suite guests, we were to be able to have all three meals a day in the Club Deliziosa. After speaking to the Food and Beverage Director, we were advised that on this crossing, there were close to 400 guests assigned to this restaurant since along with suite guests, Diamond Pearl passengers were also extended this benefit. This perk was so overwhelmed with passengers, that it was a horrible and stressful experience. Since tables were not assigned, guests would line up an hour or more prior to seating times to ensure a spot in the restaurant. The Maître d’ Rudy had absolutely no control over the situation, and in fact held tables for certain guests, (including having drinks sent to tables before anyone was even sitting at them), all the while telling guests that all tables were first-come first-serve. Again, another fail by Costa-certainly does not make suite guests feel special having to line up for an hour to get a table at a supposedly “special” restaurant. On the first morning of the cruise, upon awaking we found the room extremely chilly. Checked the heat setting which was set all the way to warm. Simultaneously discovered the bathroom had no hot water. Tried to call the butler, but, after waiting on hold for several minutes were told she would have to call us back. We explained the situation to the receptionist on the phone, then decided to leave the room to get coffee and warm up. Encountered the butler in the hallway, who was carrying a tray with hot water for us for our room. This was the first of many miscommunications between us, receptionist staff and Hospitality desk. Very, very frustrating when someone nods in agreement only to discover later they had no idea what you were saying. The saga of the room temperature would arise again mid-cruise. We complained for 3 days and had repeated visits from the ship’s engineering staff to correct our ineffective air conditioning issues. The final solution: Our room was either hot or cold from this point onward. We needed to keep all the heavy curtains closed until at least 12:30 or 1:00 PM daily or the HVAC could not keep the room cool. Not the reason we booked a PS, to be kept in the dark for half a day for the entire cruise. Back to the Butler as a perk for Suites: Ours advised us that she had 19 suites to look after! How can one person do quality service for that many rooms? Answer is they cannot! Sounds good on brochures, but in reality it’s all lip service with no substance. Once again Costa failed to deliver as promised. Room attendants have 23-25 rooms to service twice daily. We’ve never been on a cruise where you see them working all day long, and then into the evening. Overworked is an understatement. It is actually very depressing to see them working so hard for so long day in and day out. Not an uplifting, holiday environment. Another fail for Costa. The waiters in the Albatross restaurant have 35 passengers to serve, with no assistants like many other cruise lines have. This means overworked and exhausted wait staff. This is one of the reasons that only beer and wine are served with meals-staff have no time to get drinks. Lack of individual service, Costa once again fails to deliver. Food was anywhere from average to poor. Many, many items sounded good on the menu but the execution failed miserably more times than not. Have never seen such an obscure list of ingredients on any menu. Pastas generally good, but after 24 days….. Costa fails again. Daily service charge/tipping: Inquired at the Guest Services/Hospitality desk about the breakdown of our 10,00 Euros/day/per passenger hotel charge. (All cruise lines list this, X amount to room attendants, X amount to waiters, etc.). Surprisingly, was advised that this was a service charge and not a tip by the Costa staff. Really? If so, big, big fail for Costa. Last, but certainly not least was debarkation. Began inquiring about this a week before we were to leave the ship. We had an early flight and wanted to know how the Priority debarking was to happen for the suite guests when we were told the meeting point was usually the Club Deliziosa. Alarm: approximately 400 guests (Suite and Diamond Pearl) are not going to fit into a 150 seat Club restaurant. What amazed us is that they weren’t sure how they would do this and would know only the day before. When reminded that this was not the first transatlantic cruise to the US after a European run with that many “Priority” guests, we were met with blank stares and assurances that they would know the day before debarkation. It was as if they had to approach each problem as if it were new and weren’t able to build on past experiences. Sadly, the last day was a fiasco, as expected. We had to carry off our own suitcases without staff assistance contrary to what was promised by the Senior Cruise Specialist, and the Guest Relations Manager in the days prior. Again, big fail for Costa. This cruise was a big eye-opened for us! Costa has changed dramatically since the Carnival Corp takeover, and not for the better! This is not an Italian Cruise Line experience vs. an American Cruise Line experience difference that everyone warns about. Their cost-cutting measures have reduced this cruise line to the equivalent of Ryanair of the Seas! Customer service is non-existent. There is no access to any supervisory personnel. No one is willing or truly able to correct any real customer issues. There is no follow through by ship personnel to solve any passenger complaints. No direct phone numbers to any Specialty Restaurants or Spa. Butlers are unreachable, and when available-useless, (at least ours was). Overworked waiters and room attendants. Food beyond horrible. Pasta dishes were good, but after 24 days more than boring. Suite accommodations mediocre to say the least. Sad, since we had cruised with Costa several years ago, and enjoyed that cruise immensely. Quite different now with Carnival at the helm. Big changes and not for the better. The lack of pride and effort to provide a quality customer experience should relegate Costa below the radar of any serious cruiser. It certainly has for us. Read Less
Sail Date November 2016
Food and service was so bad that you cannot imagine. We have to payed like 75€ extra to get a normal pizza for 5 last days to We lost 12 Hours for Nothing for the embarcation and dis embarcation cause Costa decided to change our ... Read More
Food and service was so bad that you cannot imagine. We have to payed like 75€ extra to get a normal pizza for 5 last days to We lost 12 Hours for Nothing for the embarcation and dis embarcation cause Costa decided to change our port's departure. And we get no apolologize from the team. Some stop was not interesting, as Barry, it looks like mafia Town. The worst experience that we never had on a ship. Finally if you are not italien, you should better find another Cruise The room were clean and the ship not so bad but it was not enough to make us Happy. Most of the Time the prize are so creazy as the different beverage package, we payed for 80€ for twenty non alcolic drinks. Most of the passenger complain for this Cruise that is why we decided to wrote this message. Thanks to read this message, and never travel with Costa, you are going to payed for the concordia. Was our hollidays and then turn bad. Read Less
Sail Date November 2016
I would never , ever go on a Costa cruise again. The food was not up to par and everything was a purchase package.There was even a package for coffee. We were a total of 6 adults and 4 of the 6 were not drinkers . After being told ... Read More
I would never , ever go on a Costa cruise again. The food was not up to par and everything was a purchase package.There was even a package for coffee. We were a total of 6 adults and 4 of the 6 were not drinkers . After being told during embarkation ( which was a nightmare ) and at the front desk that we could purchase 2 alcohol packages and 4 regular soda/ water packages , when we attempted to purchase them we were told we were not able to do so because we all have the same booking number !! Stephanie attempted to help but called the next day to tell me that the bar manager said he will not override the system. I have never been on a holiday where we were simply refused something that was not impossible, The cabins were creaky, one night during a thunderstorm our room flooded. As for the ports you can skip Bari, but Corfu, Mykonos, Santorini, Dubrovinik and Venice were spectacular ,also you do not get a lot of time on each port. The best thing about the cruise was the service from the wait staff during dinner at the albatross and housekeeping, Ironically since we have been back from the cruise EVERY single person have spoke to , about 4 couples have said they would not go with costa again , I only wish we had spoken to them before,... Read Less
Sail Date July 2016
First I want to say the room with a balcony was great and roomy. The workers on board work very hard and long hours. Now the bad, This was the most unusual cruise ship that we have been on. Did not know the ship would be mainly Italians, ... Read More
First I want to say the room with a balcony was great and roomy. The workers on board work very hard and long hours. Now the bad, This was the most unusual cruise ship that we have been on. Did not know the ship would be mainly Italians, even though I knew it was an Italian ship. Costa needs to Americanize the ship a whole lot more if it wants to cruise from FT.Lauderdale, Fla USA. This ship nickel and dimes you to death (pay for ice cream, ping pong balls and etc). The buffets were extremly limited and had the same terrible food everyday. The same old pasta and pizza everyday. The buffet were always crowed with long lines and had to walk all around the ship to find a vacant table after the food got cold. The staff was slow cleaning the tables in buffet area. No ice tea or lemonade and sometimes no coffee. The food was not 24 hours like other cruise ships. The announcements were always in Italian and once in awhile maybe trying to speak English. The entertainment was pretty good but started to be alike and during the the day there was not enough, VERY BORING. Interior of ship was very strange and gaudy. Enjoyed being with English speaking people when you could find them. Spoke to several of Americans and Canadians and they all said it will be the last time they will cruise with Costa. It was the worst and last cruise my wife and I will go on with Costa Read Less
Sail Date December 2015
This cruise was the worst cruise i have ever been on for various reasons. I will first start by saying the only two positives which were the Ship which was fairly new and in good shape and the overall staff (they work really hard/do the ... Read More
This cruise was the worst cruise i have ever been on for various reasons. I will first start by saying the only two positives which were the Ship which was fairly new and in good shape and the overall staff (they work really hard/do the best they can for being overworked). Those are the only two positives i can think of. The negative: Food: The food quality and availability were horrible. Breakfast - The food offered for breakfast was very limited (two types of eggs, sausage, hash browns, fruit and other small things but that was it) and always the same, they did not even have waffles, pancakes or anything. Breakfast was only available until 10:30 AM and they only had ONE breakfast bar open for THE WHOLE SHIP, so you can imagine the lines every morning. Moreover, from 10:30 until 12:30 there was no food available. If you missed breakfast because you slept in, you had to wait until lunch. Lunch - The food at lunch was usually left overs from dinner the night before. YES, the same food. They would re-name it and also add some other small things but they usually had 3 kinds of meat which were the same as the dinner the night before, and overall not that good. Availability: Lunch ended i believe at 4:30 (maybe 5) again, there was no food available until dinner at 6, by no food, i mean absolutely no food, you could order room service at a charge. Dinner - There was only one restaurant that was inclusive (you did not have to pay extra for dinner), this restaurant served the same food as the dinner buffet, so it was the same if you ate there or ate at the buffet (the food was prepared to look nicer on your plate). Availability: Dinner ended at 9 PM, then again there was no food until 6:30AM. If you missed dinner you were gonna be hungry, you did have the option to BUY cheese pizza for something like $10 a person after 9PM. Now lets move on to the overall atmosphere: The people were nice, mostly Italian which is not necessarily a bad things, but the announcements were all in Italian as well, which was annoying. The crew was overworked, and were not well trained. Individuals did not know directions around the ship, or were not able to answer basic questions about food, or activities (not even individuals in customer service). The serves were overworked, you could tell that they had to much on their plate, they were running around all night and did were not able to provide any personalized service, additionally i spoke with a few of them, and they stated that they rarely get a day off. Atmosphere around the pool was that they did not offer much for customers with regards to food or beverages, there was no juice or ice tea available at any time after breakfast. They opened a lunch bar around 3 until 4:30 with hotdogs and hamburgers (which were not good quality, tasted horrible). They did have two food events by the pool area, one which they had paella and another were they had pasta. The pasta didnt have any meat, it was only pasta and sauce (and wasnt that good), the paella only really had fish. Entertainment was below average but they did have an entertainment crew which had some events by the pool, the things they did were ok, not as well planned and as extensive as any of the other cruises i have been to. I could go on and on about the negative things about this cruise, but I will say that it was a horrible experience. I usually never want to leave when i go on a cruise, in this cruise i could not wait for it to be over. My family ate breakfast at the airport the day we left the cruise because the food at the cruise was that bad. Yes, airport food was 10X better than the garbage this cruise feeds its customers. I would NOT recommend this cruise line to anyone. Read Less
Sail Date December 2015
I like to start off with good things to say, the bread, pastries, deserts, our table waiters and cabin steward and dance lessons were all good. Outside of that the experience on the ship was the worst. This was our 16th cruise and 9th ... Read More
I like to start off with good things to say, the bread, pastries, deserts, our table waiters and cabin steward and dance lessons were all good. Outside of that the experience on the ship was the worst. This was our 16th cruise and 9th with our son. So I will compare with my previous experiences. The Costa Deliziosa has interiors that are very tacky and gaudy, your reflection will follow you everywhere and after a while you will get annoyed that 12 of you are moving in unison everywhere. The color Red is overdone to a point where now it is no longer my favorite color. Everything is in Italian, and English is the 5th language after, French, German, Spanish and Portuguese. The food choices were very limited and the stations that they had setup had very long lines. Being a vegetarian limits your choice even more. For breakfast (because of their limited choices) everyone wanted fresh eggs or fresh omelets and the lines would move at a snail pace cause the poor guy (yes one guy) making the fresh eggs an omelets just could not keep up. By the way they use European powder mixes for scrambled eggs and I cant even describe to you the texture of that supposedly edible item. The other problem was the slick floor tile they used along the main isles, so along with the crowded lines one had to share the crowed isles cause by the second day on the ship everyone was walking slow in the isles. I did not know if staff was new, however most of them could not answer questions, they had to look for someone who knew the answer or they said I dont know. The Asian staff was helpful the rest of them did not speak English or at least conveyed that they dont understand English. Their shows were okay nothing with a wow factor, same old dancing groups, singers, magicians etc.. They were big into selling us a trip into diamonds international where they showcased the variety of the best products to get at bargain prices. We skipped a beautiful day in Costa Maya because according to the "authorities" it was choppy. Later we heard that Costa did not dock the pier cause they did not want to pay the dock fees. Dont know how far this is true, but its quite possible. Compared to my travels around the Caribbean and the world we have docked and tendered in far worse choppy conditions. Anyways we will never know the real reason for skipping a port with a pier to dock, especially because a ship from princess cruise had already docked before us. Lastly I was really shocked by the rudeness of the passengers. We had 3 incidents where we (my spouse, my son and I) were told off by the passengers. Im not sure if the Europeans hate Americans or it was just a racial thing, however in the 16 years we have traveled in cruises and made so many new friends from all over the world, this was by far the rudest crowd of Europeans. And I spoke to several Americans of different age groups and they all said it will be the last time they will cruise with Costa. I also got talking to the nicer staff who spoke good English and they were all telling us of how chincyer the Costa company has gotten with wages and other means of slashing salaries after the Concordia disaster. I have never written reviews however I felt that this one deserved one cause it truly was the worst cruising experience we had. I hope that your experience is better than ours. To end on a good note we had a great American family who were our dinner mates. They are now our friends for life. We requested special vegetarian meals for dinner which were good. Read Less
Sail Date December 2015
The ship was beautiful BUT it was all money money money, if you are a vegetarian then don't go unless you want omelet as that was all I was offered, can't eat that for nearly a month, they really didn't want English ... Read More
The ship was beautiful BUT it was all money money money, if you are a vegetarian then don't go unless you want omelet as that was all I was offered, can't eat that for nearly a month, they really didn't want English passengers on board, it was my for ever dream to go on a cruise as had worked on ships and wanted to be the passenger, boy was I disappointed, I paid extra for a outside cabin with sea view, was given that BUT with a life boat in the way so in darkness all the time, when asked if I could move was told if I paid more money, as "what did I expect on a cheap cruise" it was not a cheap cruise as other than the air you breathed you had to pay very inflated prices, so please think before you book, also be warned they take money out of your account every day for services whether you get service or not, and then when you buy a drink etc you pay up to 15% again, a few of the staff were fantastic like STACEY English and made my cruise, what a little gem, some of the bar staff, but if you have problems with your food don't bother to talk to the matradee Geogio Conti he just laughed if I was his boss he would have been dismissed on the spot, well as you can tell I was very disappointed and would Never Ever cruise with Costa again, and I was not alone Read Less
Sail Date November 2015
Having comparisons with only USA serving cruise lines, I won't rehash the astute review of "robinsandiego" dated March of 2015. different Costa ship but all ditto on the info. Cabin stewards and waiters -- Indian, or ... Read More
Having comparisons with only USA serving cruise lines, I won't rehash the astute review of "robinsandiego" dated March of 2015. different Costa ship but all ditto on the info. Cabin stewards and waiters -- Indian, or Filipino or Indonesian -- all fantastic, BUT they are totally overworked. Too few wait staff, MUCH less than Carnival, cabin stewards serve way too many rooms. Totally focused on Latin interests, ALL music and lounges and loud deck music EXACTLY the same sounding -- I don't mind Latin dancing once or twice a week, but ALL the time? Center Lounge, 7 nights of two guys playing Latin guitar. Which brings another fall short comparison -- On a 7 night Carnival cruise -- 2 show a night comedy club, with comedians being changed off in every other port, so total variety. Guess Europeans don't have senses of humor (anyway if they had a club it sure would not have been in English) Italians are about 75% of the cruisers, and all announcements are First in Italian, then German, then French, then Spanish, then English. The PA system sounded like a tinny squack box (and what a bore to have to listen to this tower of babel every announcement) Cold water in pools, lukewarm jacuzzis, and one attendant in the gym who was mostly busy giving "free" seminars to get people to buy treatments. Oh did I mention the last night I was woken from sleep at 1 AM by an announcement of "a small fire in the engine room." Hearing commotion in the hall I open the door and behold two fully outfitted firemen. That gets your attention! Being in the total aft cabin is something I won't be doing again --ever. Read Less
Sail Date September 2015
I am utterly disappointed with Costa. Food is just HORRIBLE. Pasta is inedible - mostly soggy with awful weird sauces. We were dining at the top tier Samsara restaurant and they serve us the same yucky nonsense that they served others in ... Read More
I am utterly disappointed with Costa. Food is just HORRIBLE. Pasta is inedible - mostly soggy with awful weird sauces. We were dining at the top tier Samsara restaurant and they serve us the same yucky nonsense that they served others in the ballroom next door for the passengers booked in regular cabins. What's the point of having a higher tier category when you serve them rubbish regular Joe food? Also, staff were not well trained - staff continually get our orders mixed up, serving us wrong cutlery, wrong dishes, etc. Come on, COSTA. But I suspect the real reason for this is not incompetence but FATIGUE. Costa's contract staff are working 12 hour SHIFTS - OMG - for 9 months without off days. This is after I spoke to several staff and they all told us the same thing - Costa's Italian management hire these Asian people to work 12 hour shifts DAILY without any off days - is this even legal????? Also, in the buffet restaurant for breakfast, lunch and dinner, the food is the SAME EVERY SINGLE DAY omg. it is just simply awful. There is no such thing as luxury on this boat just expect lots of mass tourism with MANY MANY MANY ITALIAN badly behaving TOURISTS who jump queues etc etc. The Italian staff on the ship need to simply learn the meaning of H O S P I T A L I T Y - they NEVER smile, look arrogant. Read Less
Sail Date October 2012
COSTA DELIZIOSA: BALTIC CRUISE ALL GREAT PORTS BUT . . . 1. Bad food badly cooked. Absence of fresh ingredients renders all dishes bland, often breaded and undercooked, covered with glop. Even pizza and minestrone not Italian on ... Read More
COSTA DELIZIOSA: BALTIC CRUISE ALL GREAT PORTS BUT . . . 1. Bad food badly cooked. Absence of fresh ingredients renders all dishes bland, often breaded and undercooked, covered with glop. Even pizza and minestrone not Italian on this over-Italian fiasco that does not represent Italy well. Hot food is seldom hot. The coffee is no good. There is no menu on display at any time. Everything is over-salted. Pasta everywhere. The joke is these not-so sophisticated Europeans are all pretending to be enjoying themselves with their constant reliance on wine and bottled water but the food is half outright inedible, half same-old same-old. The cheapest ingredients prevail. For instance, the apple juice is only 10% of fruit origin. 2. Temperature issues. Zero air circulation can render the Albatros Restaurant -- effectively their only -- uncomfortably hot and humid. The Buffet area can be way too cold. Cigarette smoke prevails in corridors and gathering places. 3. There is no buffet option after lunch, only a pizza bar that the hungry over-rely on despite its lack of flavor. Plastic food. Cheese is everywhere "cheesefood". No pizza ten through ten, only a tea and coffee station that can run out of milk and be refused absolutely replenishment. "No" is often the answer, mocking laughter the response. 4. While the magician and the mime are good, the general sashay and leap is not choreography (Kim excepted). Except for the jazz trio, the acts are generally mediocre. Fran, the emcee, is useless and not social. She actually upstages each act by announcing her own entrance into the audience after introducing the act by not dousing the backlight. "I HAVE A DREAM" is the worst show I've seen in my life (from NYC I've seen thousands). The lights are aimed at the eyes of the audience. This includes lasers. Not nice, escpecially for old people. Not professional. Amateurism abounds throughout. Salting the food injures the old particularly. In the general melee, old people are actually in danger -- on the fjord trip one gentleman fell amid the onboard confusion and had to have his leg amputated that day. 5. Since you pay in euro for everything, Costa can exact an exorbitant rate of exchange along with their already exorbitant price for everything (except medical attention). They tack on four or five cents US per euro. You want room service, it will cost, as will movies in cabin or out. Even ping pong balls cost in this brave new world. Forget the FREE ship's tour. Toss out tradition. You want a beverage? How much you got? 6. Babel. It was obvious from get-go as we wait four hours to be allowed on the ship. Why can't the entire cruise experience be taken into account? More pushing and shoving among Europeans than Americans or Brits, we notice, more xenophobia. No real mixing on the fjord cruise if you're Anglo. Cacophony. 7. Excursions run generally twice the going rate but not in St Petersburg, one tour you have to take because the Russians won't let you in without an expensive and punishing visa processing from them. The $600+ price tag for the weekend seemed safer with Costa than doing business with the Russians, which I found no less dodgy. Problem is Costa tour guides are corrupt and Euro tourists are docile. In our case, we're hauled out of the Hermitage by Olga, which has 45 minutes still to go, and led to this nasty windowless tourist shop on a pearl of a day. I actually witness the bribe go from the shopdealer to the bus driver. When I point this out to Costa, the rep shrugs (always with the comeback) tourist shops are standard on these excursions. Actually that weekend we do another tour with another guide Tatiana whose bus-driver offers to do a drive-by on another tourist site rather than take us to a shop. Tatiana has us vote. She is a country girl, she tells me. Maybe that explains her willingness to give us what we want. But the food offered on lunch both days is a joke. Vegetarians, we get a little pile of plain rice and another pile of frozen peas and carrots. 8. Costa knows all this, and I know they are cynical. I know this from my conversations with the staff, who will readily lie to you. An unnecessary conversation with the chief service person Katia (this our first request) consisted of a tirade from her when all we asked for was a discreet chat with the maitre'd. No library, by the way. The books are literally trash. 10. Invasive overuse of the speakers in languages most of us don't understand. One comes to ignore them as tasteless pitches for more business. Evidently other than silly games the few free events this ship offers are but brief pitches for our financial expenditure. Exception, a decent lecturer who gave but two in each 12-day period. PLUS THE NORWAY FJORD CRUISE FAILS IN HALF ITS PORTS . . It's just that Costa is so cheap we wind up in cargo ports and places useless to non-excursionists. Finally, are those of us so few who don't want to queue up and sit down and be led around like children? Are ports ships can berth in becoming useless for the traveler? It's true that the three ports out of seven I take issue with as deeply dull (Honningsvag, Leknes, Andalsnes) I secured some payoff out of (a herd of reindeer, a stave church, a 19th c. octagon church) but we could have done so much better in near-by real ports. Nice as Norwegians are, their cost of living is the highest in the world, twice NYC! It's also cold, windy and fickle with fog and showers, so inevitably you end up with a respiratory ailment, especially with this nonfood we're trying to survive on. I think the fjords are overrated, at least from what I've seen on this cruise. Alaska's Inside Passage is but half the price and Vancouver is a great port. Just rent a car for a week and head to Denali. Sure, the euro is $1.24 but there are people here who charge you $1.49 anyway. For two cups of java and one danish in a modest dive in Bergen, we were charged 132 Kroner, which comes to $30. We thought Costa, being the biggest fleet in Europe, would double-down and raise their ante for excellence. Instead, having cruised four continents with them in the past, I think they're cashing in on the credibility achieved by other more accountable brands. I could never have imagined there could be such a confluence of disappointments possible within one established brand. Without meaning offense, I'd say the Concordia disaster is completely understandable under the circumstances. As well as default as a mode, this two-year old ship has serious air issues they're aware of. It is not a good value. It does not represent the industry. Europe is losing its way. While US and Canada become more European, Europe has dumbed down. In 55 years of sailing the food is the worst we've seen on a cruise ship. We both became ill from it as a consequence. Neither of us ever do vendetta, but in this instance we feel the information should be out there. There is a lot more negatives we could cite such as St Petersburg ballet which did not have an elevator forcing the patrons (one coming in a wheelchair) to be hauled up several flights only to get half-sight of a stage for their dream of a lifetime. St Petersburg, they say, is nine months of anticipation and three months of disappointment. That could very well be MO of the Costa Deliziosa instead of the lie "Experience pure pleasure" while they bombard you with videos in Italian of gold facials. How delude yourself with extras when half the basics are missing? Our last meal with them, by the way, was a total disaster -- impossible for anyone to eat. It's hard not to believe giving us the worst meal of the trip was the chef's way of saying good-bye. Costa-style. Read Less
Sail Date May 2012
embarkation day was messy and a long wait in a very hot room with few seats. finally getting called to board, we made on our onto the ship, but were not allowed to go directly to rooms, as they were not all ready yet, so we joined the ... Read More
embarkation day was messy and a long wait in a very hot room with few seats. finally getting called to board, we made on our onto the ship, but were not allowed to go directly to rooms, as they were not all ready yet, so we joined the hoards in the Buffet area. This would prove to be the first of many disappointing meals. When we found our rooms, they were nice, roomy and well-lit, but with smaller closet spaces than I had expected, and very basic needs in the bathroom. Our steward was very nice, and was accessible at all times thru the cruise, in fact, he was the one bright star on the trip. After the long,(as it was given in many, many languages) safety drill, we all met up in the dining room for the second of bad meals. I doubt I have ever seen such a display of boring-to-mediocre offerings on any cruise line. You had little to no choice but to buy drinks-even non-alcoholic types. There was orange juice (or grapefruit some mornings) tea, coffee and water for lunch and dinner, and everything else had to come thru the bar, even iced tea, which was canned! The one thing that I would label edible was the pasta with meat sauce, most everything else was just this side of passable. For an Italian cruise line, you would think pizza would be good, but the frisbees they offered were more like three-day old crust with a thin smear of sauce, thinly sprinkling of cheese, and your choice of either margarita style or sliced (and really greasy and awful) hot dogs......yes, hot dogs for sausage!I have eaten a lot of pizzas, even in Italy and they would probably chuck these things into the garbage, also. The soft serve ice cream machine was thinned down with water to make it go further, but also added chunks of ice to your dessert, salad dressings were watered down to serve more people, and the desserts were just plain bad. The staff in the MDR tried their best to serve, but are so over-worked it was hard for them to do a decent job. Courses were skipped, food forgotten, drinks never served and bread baskets not filled was pretty much the norm every night. And no buffet for dinner? Come on, it was the MDR, the pay-for-dining venue, or nothing. One night one of our people didn't wait formal dinner, and wandered up to the buffet where he spied hamburgers being cooked only to be told he wasn't allowed to have one, as it was for the kid's formal meal. Would one burger really short them that much? The decor of the ship, I find loud and garish, nothing seems to match or have a scheme to it, it looks like random, brassy items shoved into a room together. altogether a cruise that made us flee the ship at every port to seek out food and make me resolve to never set foot on a Costa ship again. In case you think I am judging this by one bad cruise, we did a Costa trip a couple of years ago, and as mad as I was at that cruise, this one topped it by a mile! Read Less
Sail Date July 2010
We have returned home feeling really let down. We have cruised with Princess, Cunard and P&O over the years, all part of the Carnival family, all different,but all excellent. Costa does not come up to their standard at all. The ship ... Read More
We have returned home feeling really let down. We have cruised with Princess, Cunard and P&O over the years, all part of the Carnival family, all different,but all excellent. Costa does not come up to their standard at all. The ship was only a few weeks old and the crew were making sure it looked at it's best, cleaning and painting every day we were on board, so much so that some days we were not able to walk on parts of the deck as they had portable scaffold erected to paint. Our stateroom and balcony was very good and was kept very clean as were all parts of the ship. The layout of the self-service Restaurant is very poor with food stations separated by long distances so that you had to pick up food in different parts then look for another part of the same meal by moving to another station, for instance salad at one place then look for tomatoes at another station. Often items had run out and the staff were very slow to replace them. On three separate occasions Liptons English Tea had run out and we were running from one drink station to another to find what we required. On one afternoon we were told there was no more on the ship!!! Food was a big disappointment to all the British and Germans we spoke to and everyone of them had decided they will never cruise with Costa again. The main Restaurant was very crowded, seats too close to each other; the menu was fair, until it arrived and then some of it was inedible. Alhough some area were non-smoking there was a lot more smoking areas than on other ships and consequently smoke drifted across non-smoking areas and being non-smokers we found this quite offensive. All other ships we have been on have laundry rooms on each deck allowing passengers to do their own laundry. The laundry charges on this ship was extremely high e.g. one shirt washed and ironed cost 5 euros. The 4D cinema, roller track, golf simulator and the GT simulator all advertised srongly in the catalogue we found to be at an extra cost. Drinks charges were also extremely high e.g. a small beer 5 euros, coke 2.60 euros, the cheapest wine was 18 euros all of this was plus 15% having already paid 7 euros per day per person which was a service charge and was compulsory. Shuttle buses to the Abu Dhabi mall were charged at 6 euros per person but on arriving on the dock we were told by the local tourist board that the buses were free. After some arguments with staff who insisted that Costa had purchased the use of those buses and refused me a refund. When I threatened to write to Costa on my return I received a refund on my bill the next morning which makes me believe that the buses were free - Costa had not paid as they would not have refunded my money if that were the case. Non-Italian speakers did not receive as much information as Italians. A prime example of this was the fact that on the morning we were leaving the ship we were informed by Virgin to be on the dock by 8.45 a.m. so we were a bit surprised to have someone knocking on the door at 6 a.m. followed by a telephone call at 6.15a.m. to say we should have been out of the stateroom but as no-one had informed us of the time we should have vacated how were we supposed to know. This is just one example of poor communication. We were very surprised to be having a farewell dinner on Thursday evening when we were not leaving the ship until Monday morning although some people were leaving on Sunday. We realised why this was the case because the people who were leaving on Monday appeared to be a nuisance to the Costa staff and treated as if we were intruding. On our last night we were unable to have the table we had enjoyed for the entirety and told we had to sit in another part of the restaurant which meant we were unable to say goodbye to the waiters who had looked after us so well. When we asked the head waiter where they were we were told they had been moved to other duties. We have never experienced anything like this on other ships. We were extremely happy we had only booked a seven-day cruise - we could not have coped with another seven!! Read Less
Sail Date March 2010
Costa Deliziosa Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.0
Entertainment 3.0 3.3
Public Rooms 3.0 3.8
Fitness Recreation 4.0 3.4
Family 3.0 3.4
Service 2.0 3.3
Value For Money 4.0 2.9

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