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24 Costa Deliziosa Cruise Reviews

I took notes so I would be more objective. Some of the online criticism I read wasn’t a problem for us. For example, the Jacuzzi’s size, food, and service were good. The crew spoke English with the usual assortment of accents. Costa ... Read More
I took notes so I would be more objective. Some of the online criticism I read wasn’t a problem for us. For example, the Jacuzzi’s size, food, and service were good. The crew spoke English with the usual assortment of accents. Costa was responsive to complaints. The pool music was obnoxious and very loud. I asked the desk, “What age are you targeting?” The next day, the volume was lower and the music pleasant. The aluminum chairs aboard create a sore butt and back. We had to put two towels on the seat. It was tiresome to have announcements in the theater translated into four languages when monitors could posted translations. We left after the performance rather that listen to the droning. There were very few activities of interest. The cultural lectures by Jean Christophe were outstanding. Most of the presentations aboard are infomercials. The 18’ x 12’ screen on the Lido deck was the biggest waste, playing only commercials for the entire 27-day cruise. I never observed a single person watching the screen. I timed nightly shows were between 31 and 40 minutes, about 36 minutes average. They overused talented dancers, who only had taped music (no band). It becameuse tedious. Many times, I had to cover my ears from the sound; we walked out three times because the sound reached the threshold of pain. The supervisor explained that he told the sound engineer to lower it, but “the younger generation loves volume.” Who’s in charge? The largest portion of the audience was elderly (I’m 68) and others I spoke to complained, but not to the personnel where it made a difference. I left a note to please lower it on the engineer’s equipment, but it was ignored. In room TV’s had little to offer English speakers. Costa gets an “F” for entertainment. We wanted our vacation to be devoid of badgering for money. Costa gets a “D” for that. We had a good time. Costa discounts are cheesy and feels like a cheat. For example, you have to go on six excursions to get a 30% discount on the cheapest one you bought. One “sale” had a 50% discount on wine, except at their restaurant where you drink it. It felt like, “We’ll give you a discount on everything except what you want.” Tokens for free drinks (excluding wine) can’t be used until after 8, which means you can’t use them for dinner. I wonder how long it will take cruise lines to lift the gouging alcohol restrictions on adults. This was my fourth cruise line. I can’t tell which is the best but I can say Costa is the worst, because their entertainment and variety are poor. Yet, our 27-day cruise to Italy was still good enough for a fabulous time. Read Less
Sail Date March 2019
We chose this cruise because it suited the dates we wanted to be away. The Good: The ship and cabin were nice and clean. The Staff in general work so hard!! They have so much energy!! We really appreciate their enthusiasm! We enjoyed ... Read More
We chose this cruise because it suited the dates we wanted to be away. The Good: The ship and cabin were nice and clean. The Staff in general work so hard!! They have so much energy!! We really appreciate their enthusiasm! We enjoyed the shows and had great time at the Mirabilis bar. New Year's Eve was a blast! The Bad: Food was very plain, every day at the lunch buffet, they offered the same thing, over and over. The meat, chicken, and pork were dry and lacked of flavor. In the restaurant, the menu contained choices that really didn't jump on your eye. Nothing interesting or tasty. We didn't get the chance to pick our time for dinner when booking the cruise. We requested it to be changed and never heard back. We didn't book it directly, but we registered on their website to pick some excursions. We never received any formal communication on the time of embarking and/or what to expect. We would have appreciated some details before hand. Two of our excursions were canceled due to the wind at a very last minute, and the "excursion desk" was closed for business. We couldn't find any alternatives. The data plan was a bust... again not entirely clear what you were getting. The drink plan was decent. But sparkling water nor water of any kind was included. As other reviewer said, you get what you pay for. The crew and social staff were wonderful, but because of the food and lack of communication we unfortunately won't go with Costa again. Read Less
Sail Date December 2018
I am Italian and I really enjoyed this cruise over Christmas.. Traditional Christmas activities happened including a wonderful tenor and selection of the Christmas Princess pagent and the Miss Costa Deliziosa pagent as well... this ship is ... Read More
I am Italian and I really enjoyed this cruise over Christmas.. Traditional Christmas activities happened including a wonderful tenor and selection of the Christmas Princess pagent and the Miss Costa Deliziosa pagent as well... this ship is not like the usual mainstream cruise lines... the entertainment was for everyone no matter which language you speak.. the food was quality over quantity, the rooms are spacious ... and the first language is Italian...the ports were not important but we enjoyed them when we did get off the ship..friends whom we traveled with enjoyed as well... I recommend Costa Cruises for all who would like decent quality food...even though it seemed the same all the time due to lack of other ethnic foods like Chinese, Indian, and local Caribbean foods..there was many good daily choices in the buffet.. Thank you Costa cruise lines for a marvelous Christmas cruise.. I would take another Costa cruise in a heartbeat! Read Less
Sail Date December 2018
We booked this trip last minute to sail over Christmas. We had sailed on Costa a few years ago in the Mediterranean, and thought it was average at best. Thought we'd give it another try to see if anything would be different sailing ... Read More
We booked this trip last minute to sail over Christmas. We had sailed on Costa a few years ago in the Mediterranean, and thought it was average at best. Thought we'd give it another try to see if anything would be different sailing from the US. The short answer is NOPE. The ship itself is fine, we don't put much stock in decor and room size and such. It is the food, the staff, and the clientele that put us off a second time. If you think that an Italian cruise will serve fantastic Italian meals, think again. Barillo pasta from a box, almost al dente but not quite cooked enough. Absolutely nothing special about the food, and really the selections were quite mundane. The staff seemed tired and bored. Our cabin steward(ess) was scattered and finally left us pool towels on the last two days aboard. Other passengers were pushy and rude when expected to queue up for anything. We talked to fellow passengers who had these same experiences. This will definitely be our last Costa cruise. Two strikes and we're out! Read Less
Sail Date December 2018
This is a good ship if you are either looking for or a budget cruise or a first time cruise. If you are a regular traveller on cruises then to be honest I think you will be a bit disappointed. The public areas are really well set out and ... Read More
This is a good ship if you are either looking for or a budget cruise or a first time cruise. If you are a regular traveller on cruises then to be honest I think you will be a bit disappointed. The public areas are really well set out and the staff try their best. The food is mediocre. The entertainment is a bit of a let down. We had 2 excellent acts on our tours but the other nights were not great. I think the acts go from ship to ship, so the best acts are reserved for the bigger ships that ultimately costs more. The cabin was well appointed. We appreciated the large walk in shower we had which made all the difference. We went on a cruise a few months ago with the smallest shower know to man. So it makes a difference when you start the day on a positive note and you enter the dining room smelling fresh! :) Read Less
Sail Date September 2018
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day ... Read More
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day trip. Our carry on was to meet very small criteria and was not allowed to have wheels. The reason was that there would not be room on the land tour buses. There was plenty of room on the buses. The written material explained that we would be charged a daily per person amount for gratuity that would be divided among certain staff. We learned this was not accurate and that this money would go to Costa to help defer salaries. We were asked on regular basis to tip all who served. The amount charged for “gratuity” was about $600 per couple and was in addition to regular tips. We learned that this could be removed but we were not informed of this by staff or YMT. Tours provided by the ship were more expensive than private tours. There were many, many complaints about the food. Many items free on other cruises were purchase items on this cruise. You purchase water for your room, soft drinks, ice cream and various other items. You were provided one bar of soap and no wash cloths. You could ask for extra soap. Wash cloths were harder to obtain. TV was limited. You could usually get BBC. WiFi was a charge item. Entertainment was very average and often put on by the Costa staff. We saw some really interesting places but I would not take this tour again. Many people on the ship got a upper respiratory illness near the conclusion of tour and of course you can get no help without paying to see a doctor. Read Less
Sail Date March 2018
We realised it was not a 5 star cruise but value for money. Heading shows 10 day Caribbean but this was a back to back cruise ending up in Venice. They had a gratuities charge of US$12.50 per day and with 3 passengers in our group for ... Read More
We realised it was not a 5 star cruise but value for money. Heading shows 10 day Caribbean but this was a back to back cruise ending up in Venice. They had a gratuities charge of US$12.50 per day and with 3 passengers in our group for 34 days worked out to be US$1,275 or AUS$1,653. I do not know of many people who will part with Aus$1,653 as a tip. We always tip the waiter, waiters assistant and cabin person and STRONGLY object to this money grab by Costa. In my opinion they use these funds to subsidise their wage bill. All cruise lines should get rid of this tax and just quote an all up fare. Most of the other cruisers we met were very unhappy about this surcharge. We did find out that any of the Americans that complained had it refunded. No refund for Australians despite taking to four levels of staff. They missed two ports blaming it on rough seas (debatable) with no refund to cruisers. Costa would have saved on Port charges etc. We travelled Norwegian last November and when they missed a port due to bad weather they reimbursed each passenger. Service was very good overall except for bar staff. They seemed to have a different idea than us of service. They served you when and if they wanted and it was not only us that noticed it as other passengers in conversation complained as well. We ate in the restaurant every night and our waiter and waiters assistant were first class. In fact the meal was the highlight of every day and we would look forward to interacting with the staff over a meal. (Francesca and Willy) Our cabin man was very friendly and kept our room clean and comfortable every day. We were more than impressed with the entertainment staff who encouraged us to join their games which made for a lot of fun. You really need to join in to get the most of this free add on. Read Less
Sail Date February 2018
My husband & I choose this cruise for it's value. We had never been on a Costa ship. This was our 9th or 10th cruise and we had never had a bad experience. The ship itself is beautiful and the entertainment was awesome but ... Read More
My husband & I choose this cruise for it's value. We had never been on a Costa ship. This was our 9th or 10th cruise and we had never had a bad experience. The ship itself is beautiful and the entertainment was awesome but that's about it. The food was not hot even in the dining room. Our waiter seemed overworked. He barely had time to talk to us. Staff didn't really speak to us except for our room attendant. It was difficult finding anyone who spoke English. A lot of people both crew & passengers were sick. (This was told to me by an attendant I spoke with when I went looking to purchase something for a cough.)There was nothing available not even cough drops. I developed a very bad cough. Because our flight was not out until 10pm, we decided to take the excursion that was offered in ENGLISH that would drop us off at the Ft Lauderdale Airport when complete. We were going to visit the Everglades. We paid $65 each. We could have taken a cab for $11 each.(that's what we paid to get to the ship.) The disembarkation did not go smoothly. We showed up in our designated area and showed our tickets to the lady who was in charge. She looked at our ticket and said "Ok take a seat and wait for your number to be called." We did and waited and waited. Another lady joined us going on our bus too. All 3 of us would stop talking and listen whenever there was an announcement was made. Our number was not called. Finally the lady came over and asked what we were waiting for. We said "for our number to be called". She said you should have been gone??? We were in a very long line that took us 1 hour and 10 minutes to get through. Our friend was US so she got through right away. When we got outside we were shocked to learn that our bus had already left. Now they didn't know what to do with us. The "Miami" bus had not left yet so guess what, that's where they put us. The problem with that was it was "SPANISH" We had no other choice. The whole excursion was in Spanish and we did not understand one word. They all knew that. We could have gotten to the airport for total $22 but instead we paid $130 to listen to a foreign excursion to Miami. We need to get that money back but how? Ruth & Shad Read Less
Sail Date January 2018
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub ... Read More
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub standard services on this cruise were inevitable The company is cutting costs to maintain profitability. The embarkation in Venice was the usual Costa shambles that took forever - this time worse than usual, as it rained in Venice so no.one visited the port and everyone wanted to board at once. You would think it was the first time Costa was loading passengers Once on board we had lunch in the Buffet The ship looked fine and the cabin was ready early with the luggage inside. The only issue was a badly stained toilet seat and cabin steward Carlos sorted out a replacement immediately. He always went the extra mile and is a star Most nights the dining room was never open on time and the service was always hectic The dining room is short staffed due to cutbacks and upsets the ambience. Yes Carnival you are saving on costs, irritating your client base, image and damaging the business - an area of gross mismanagement No esteemed Italian themed line would charge for Pizzas or Ice Cream and never serve Ice Cream as a Desert on a 26 day cruise. These cuts you will ultimately cost the line market share The food quality in the Buffet and Main Dining Room was in keeping with the expectations of a middle class ship The standard of entertainment was high and there was always something on the go . The theatre shows were sometimes a bit repetitive ,but it was a relocation cruise. Max the Cruise/Entertainment Director really had the ship buzzing fantasti job and did a Table clearing in the Buffet and on the outside decks was very slack management The selection of ports and the variety of port excursions were more than adequate although some excursions, perhaps, were a little pricey We noticed that the few young children on the ship seemed to have lots of fun We chose to do the Port visits alone as most of the times were fairly short Disembarkation in Miami unfortunately also had some hiccups We requested and had an early departure agreed, then we were given 2 different sets of labels for times much later and needed to go to reception to fix the error, to be told our name should be on the early list, when the list was checked our name was there, not good.- some passengers missed their transport as they did not change their labels and left the ship late We probably would cruise with Costa again but with all the Nickel and Diming one needs to be sure of what to expect.Beware the cruiseline varies the facilities included in the price, from cruise to cruise A guy I met in the sauna summed it up, a Volkswagen will not give you the trimmings that a Mercedes will! Read Less
Sail Date November 2017
The sinking of Costa Concordia in 2012 must have taken to the bottom of the sea the whole company rather than just one vessel since cruising with them today it's rather like flying with Ryan air: whatever you do you get charged. ... Read More
The sinking of Costa Concordia in 2012 must have taken to the bottom of the sea the whole company rather than just one vessel since cruising with them today it's rather like flying with Ryan air: whatever you do you get charged. We are quite accustom to cruising as we must have had at least one cruise every year for the past 10 years,(last one in november 2016) and we accept to pay extra for extra services or premium alternatives but in this case you get the feeling that you haven't pay for your cruse in full before departure. It's one of the most incredible things for an italian company to charge its passengers for pizza as an expensive luxury extra, not to mention an hamburger, or an ice cream. You get charged to sunbathing in the sun deck, or an egg in the morning if you are used to full breakfast rather than continental, the cinema is not longer free, and you are privilege if you get a "good morning" from any of the staff. Its also impossible to see the evening menu before you sit at the table, as all emphasis is on trying to sell you a meal at 28€ extra before you enter to the main restaurant, where if you do not like the main course all alternatives dishes carry a supplement. The ship's photographer will not survive very long I expect if todays going rate is 19,99€ for a souvenir picture. We have had 2 very pleasant cruises in the orient with Costa Victoria in the past which we liked and had no problem at all, but this is the end of the line for this company. At the end of this year we will be back with our favourite Holland -America line, where crew are bending backwards to please you and customers are not constantly squeezed for their pennies to supplement company's revenue. Read Less
Sail Date July 2017
chose the cruise because of its itinerary and the stops were great. The ship was very nice and it was easy to get on and off the ship. The service was good and our room was great. The quality of the food and the drink pkg left a lot to be ... Read More
chose the cruise because of its itinerary and the stops were great. The ship was very nice and it was easy to get on and off the ship. The service was good and our room was great. The quality of the food and the drink pkg left a lot to be desired. An example would be the beer was served in a Carlsberg glass but was in fact Milwaukee's Best! someone is cutting corners. They ran out of the good whiskey as well. The wine was bitter. Pizza was awful and i have had pizza in Italy and it was amazing. No steak or seafood on the dinning menu although most options were tasty but were simple. The entertainment was singing most nights and we did not enjoy the shows. We would not go on Costa again and would not recomend it when there are so many far better choices. Read Less
Sail Date February 2017
This cruise was spotted by my other half and was arranged by an agent who did a superb job and as the holiday included 2 days in Venice before sailing they arranged a great hotel (Hilton Garden, Mestre) and unbelievably good transfers from ... Read More
This cruise was spotted by my other half and was arranged by an agent who did a superb job and as the holiday included 2 days in Venice before sailing they arranged a great hotel (Hilton Garden, Mestre) and unbelievably good transfers from airport to hotel, hotel to port and port to airport (Acampora Venice, super cars, absolutely top service) and the Easy Jet flights were exactly that. Cruise Day 1. We are dropped off at Venice Cruise Terminal - chaos! Poor communications compounded by the fact that the ship was at Trieste due to fog! Eventually everyone gets onto coaches for the 2 hour journey. The weather is not Costa's fault! Eventually we get onto the ship and Costa Deliziosa is a great ship, very clean, better cabin than expected. Prior to departure we were told by our cabin boy not to go to dinner (we were first sitting) because of the lifeboat drill. Okay so we assume that on Day one the ship won't enforce the 2 sitting policy. Wrong, the did and we had to have dinner in the buffet. In reality, we would have had time to dine at the first sitting and do the lifeboat drill so bad info from cabin boy on Day 1. Breakfast was fine except that a cup of tea is a teapot of almost hot water and a selection of tea bags. It took forever to get milk. The advice here is to get a fruit juice glass of milk from the cereal bar! Second problem - toast - grief it looks like its seen a light bulb! I think this could be an Italian thing because toast at the hotel before sailing was very pale after one pass through the conveyor belt toaster but the second pass produced a good result! I think I got toast of a sort on 2 occasions despite requesting it 3 times - but life is too short!! We did one excursion - to Santorini. Good tour guide - Mama Joy ! All other shore visits (Bari, Athens, Corfu, Dubrovnik) were DIY using shoreside providers - cheap, cheerful and generally good value. The usual cruise story to be fair. Despite having a lovely cabin there were 2 problems. The interactive TV wasn't interactive and took 2 days to sort out and we were able to watch one film- but we would probably have watched 3 if the thing had worked soon enough. Not easy to get it sorted - more advice - after the technician has finished, just satisfy yourself that it actually works.We checked, it didn't but he was still there so we eventually got out sorted!! Second problem - noisy neighbours. We should have complained and got moved. We didn't so we can't blame Costa but I wonder iff its a National thing for the majority of the passengers to be noisy and, in some cases, downright rude? The food was okay although we were speaking to a French passenger who was a professional waiter in some excellent restaurants in Paris and his comments are unprintable but shall we say he was less than impressed. Being aimed mainly at the Italian market I think that you have to accept that there is national bias and that effects all non-Italian passengers, certainly when it comes to Tannoy announcements. The itinerary was very good and we had some really good service - a chap called Yash Shetty, who is one of the Deck 9 barmen, is unbelievably good and our evening restaurant waiter was also superb but I really think that Costa's problem is inconsistent staff quality and poor communication. Our cruise was due to end at Venice but, blow me, fog again so another trip to Trieste and a 2 hour transfer by coach, again with noisy 'locals' !! The holiday was not expensive and I'm glad we've tried Costa but I'm dubious about using them in the future I'm afraid. Everything non-Costa was superb though!! Read Less
Sail Date November 2016
NEVER AGAIN. We paid more for a suite on this ship than the two level suite on Oasis. This suite pales in comparison- as a matter of fact it is the size of- and actually is-a handicap balcony- not suite. The suite amenities include a ... Read More
NEVER AGAIN. We paid more for a suite on this ship than the two level suite on Oasis. This suite pales in comparison- as a matter of fact it is the size of- and actually is-a handicap balcony- not suite. The suite amenities include a "mini bar of your choice". No- it is a mini bar of their choice- OK- but an Italian cruise line sailing in Italy has no red or white wine in the mini bar- None! The Balcony was the worst part- This suite should be discounted and sold with a disclaimer- NOT PRIVATE BALCONY. We even had to keep the drapes closed as the neighbors could see in our suite. We complained and they did nothing. A manager called and asked to meet with me- she did nothing. As a suite guest you also get your meals in the Club on the top deck. Service there varied from painfully slow to perfect. Food- entertainment and all facilities were average. Nothing spectacular. Read Less
Sail Date September 2016
i would like to start with we have done 3 cruises before all pand o first time with costa will be last. it was mine and my husbands honeymoon, the ship was beautiful clean and tidy, the cabin we were in 6234 was noisy couldnt sleep we ... Read More
i would like to start with we have done 3 cruises before all pand o first time with costa will be last. it was mine and my husbands honeymoon, the ship was beautiful clean and tidy, the cabin we were in 6234 was noisy couldnt sleep we informed them 3 days later they moved us to deck 4. due to the room had a problem, our new suitcase was damaged handle hand been snapped off, eventually after speaking to ciara english hospitally rep who was lovely, we got it sent to the onboard carpenter who fixed it, the food in the restaurant albatross was nice, our waiters on table 225 was excellent. the buffet food had alot to be desired same things, usually the food in there would be cold, breakfast scrambled eggs freezing, costa is all money you had to pay for everything, water which is a neccessity and should be available all the time, instead of paying for it, coffee was not available all the time like on other cruises, unless you paid for it again cold, entertainment was mostly for the italians on board, the band in the disco on deck 3 were brilliant, shows crap, announcements mad mostly in italian so if you were english or american you had no idea what they were saying, we spoke to americand and board and they were the same as us. most of the english said they wouldnt do costa again, we did however get a surprise from the executive chef a bottle of wine sent to dining table, and champagne and chocolates to our cabin for honeymoon, ciara got us an invite to captains honeymoon cocktail nite where the captain bleesed our marriage that was the best bit, the cabin staff, cleaning staff, and waiters all work hard, they need more regognition, not much to do on the ship disappointed. will be goin back to p&o, or royal carribean for next cruise. Read Less
Sail Date November 2015
Embarkation was a little more organized than noted in some of the previous reviews. At first it was not made clear how the process works. Upon arrival at the port, you hand over your luggage and are given a plastic card with a grouping ... Read More
Embarkation was a little more organized than noted in some of the previous reviews. At first it was not made clear how the process works. Upon arrival at the port, you hand over your luggage and are given a plastic card with a grouping number. After entering the main hall it became clear (after a while) that Costa was calling up small groups at a time for check-in based on the grouping number. Warning - the arrival hall has very limited seating, so depending on what time you arrive you may be standing for quite a while. Management staff are Italian, and the the crew (i.e., hotel, wait staff, etc.) are mainly from Asia, India, and South America. The staff worked very hard. But in the main dining room there just is not enough staff to take care of all of the diners. This leads to overworked staff, who were, at times, not at their most pleasant. Adding to their stress is the fact that passengers spoke many different languages, and not many of the wait staff are fluent in 4-5 languages. Looking at a picture of the outside of the ship gives you some perspective on how many balcony cabins there are (a lot). The cabins are quite roomy and well appointed. The interior of the ship has a very Carnival Cruise Line décor (read - gaudy and garish). The art is strange. The atrium lounge area has no WoW factor. Most of the shore excursions were very good, especially Corfu, Santorini, Athens and Dubrovnik. The ship caters to the European market, which can be quite different from a North American cruise experience. For example, the buffets were extremely limited and had the same food items every day. No eggs, bacon, toast, etc. for breakfast. No fresh juice. In fact, during our stay on board the "juice dispensers' at the buffet (which, when working, serve up a watered down version of Tang) were mostly non-operative during meal services. The ice/water dispensers are turned off when the buffet was not in operation; making it extremely difficult to get a glass of ice water.....there's just no excuse for that. I would rate the food as just average. Although it's an Italian cruise line, the pasta and pizza were also very average. Most announcements are made in multiple languages (Italian first, German, Spanish and English). Since the bulk of the passengers were Italian, after their announcement was made they'd start to "chat it up", making it very difficult for foreigners to hear the announcement in their native language. Suggestion for Costa - make the Italian language announcements last, not first. The entertainment on board was mostly very good. The entertainers were some of the hardest working folks we've encountered on cruise ships in recent times. Costa uses the tipping practice of automatically adding crew tips to your bill. Bar service automatically adds 15% gratuity. Disembarkation went fairly smoothly - once you figured out where you were supposed to congregate (based on colored baggage tags handed out the night before). Disembarkation announcements were not made ship-wide; just at the individual congregation points. Read Less
Sail Date October 2015
We had great food, great entertainment. We were more than happy with our cabin, and our dinner waiter. However, the thing that spoilt this cruise was lack of water. They wanted us to pay for every drop we drank. I found some waiters ... Read More
We had great food, great entertainment. We were more than happy with our cabin, and our dinner waiter. However, the thing that spoilt this cruise was lack of water. They wanted us to pay for every drop we drank. I found some waiters downright rude, if you asked for a glass of water the reply was "card". If we did not want to hand over our card, they did not even bring tap water. The other issue was tea and coffee. There is none available except for between 4 and 5pm. And if you do not speak Italian you would not even know about this one hour. Even on the English daily bulletin, it is written in Italian. The man looking after this station, was rude and unhelpful. It took us 3 days to discover afternoon tea hour. When we were shown the daily bulletin, and I said that it was in Italian, he told me that it was in English in the English version. this turned out not to be the case. He said "its up to you to read it, its not toilet paper you know". The soda fountains were never open, the whole time we were on the ship. All I wanted available was a glass of water, and it spoilt the whole experience. I approached the matre de about the water situation, he was apologetic at least, and he told me that Costa made a decision to not serve water with the meals, and instead forced customers to purchase bottled water. Service on board was mixed. Some of the staff need to get another job, they are totally unsuited to customer service. Then we were lucky enough to have a wonderful waiter (Renaldo) for evening meals, and an efficient polite cabin boy, (Dino). My other complaint is that I would liked to have bought a drink, but refused to run up costs on their cards. Surely they could allow cash purchases for drinks, and supply water with meals. Read Less
Sail Date September 2015
This was my second cruise, and first cruise with Costa. I recommend cruising but potentially with a different Cruise company. From the first instance, Embarkation is a nightmare as it is very unclear to guests the process that they need ... Read More
This was my second cruise, and first cruise with Costa. I recommend cruising but potentially with a different Cruise company. From the first instance, Embarkation is a nightmare as it is very unclear to guests the process that they need to follow. We got their at 12 30 and did not get on to the boat until 1530. The main area that we felt needed improvement was the food. It was terrible and did not vary much day to day which gets a bit hard to eat after a week. Even although its an Italian cruise line, the Pasta and Pizza was very average. Another comment we would like to make is that the all inclusive drinks package does not include a bottle of water you can only get it by the glass. We felt dehydrated the whole trip as we were already paying roughly 25 euros a day each for drinks we could not justify paying for bottles of water on top of this. The third disappointment is that all the staff in management rolls or officers were Italian and the rest of the staff e.g. hotel and wait staff were from Asia, Africa and South America. These staff work very hard and we were guessing that Costa employ them on less money than the Italians. At the end of our cruise we received a bill for 60 euros each for 'hotel tip.' We were annoyed at this as they do not inform you of this and we do not think that the staff would actually receive little if any of this 'tip.' That brings up another point, it is not a custom to tip in Italy but every purchase has a 15 percent surcharge put on to it. We did however have a lovely room, awesome service and beautiful views. From our experience we felt that Costas as a cruise company do not care for their guests or staff it is all about money for them. Read Less
Sail Date May 2015
We were on the ship during the dreadful storm in the Philippines, and as a large proportion of the crew were Philippino it was very difficult for them. There is not high enough praise for all the staff on the ship, they were fabulous. The ... Read More
We were on the ship during the dreadful storm in the Philippines, and as a large proportion of the crew were Philippino it was very difficult for them. There is not high enough praise for all the staff on the ship, they were fabulous. The service was wonderful,nothing was ever too much trouble, and even when things were very difficult they were marvellous. They work over 13 hours a day and go home rarely and are astonishing people in their kindness and helpfulness. I became ill on the last part of the voyage and this ship is the place to be ill at sea, They were concerned, careful of me and very kind indeed. Thank you Dottore and Beatrice for your time and attention, and also to the nurse in charge, you were all very good friends to me. The chapel is lovely and as we were on pilgrimage to the Holy Land we really appreciated having both a beautiful spiritual space and new Canadian Philippino friends to share it with. They were lovely people who squished up on small benches, shared their teachings, Father Joe and their service sheets and we became a group of travellers on the road together. Our cabin was small but comfortable, the shower was not particularly luxurious, but ok. I was disappointed that the balcony was noisy and needed attention, keeping us awake at night, but it was lovely to have one even though the clouded glass did not allow a good view of the sea when we were sitting down, clear glass would have been much better. All our large group were grateful to have a table together on early sitting, especially as we had a very old and disabled lady with us who wouldn't have been able to wait until late for her dinner. The maitre d' was lovely to help us out over this. Everyone enjoyed the 'all in one' drinks package and it was amazing value. We also enjoyed the table tennis and swimming and the ability to have a cigar in the evening without going on deck. So positive I hear you say. Well yes. What didn't we enjoy? The entertainment. We tried it for 3 nights and it was terrible - too loud, to amateurish, too weird altogether. The theatre itself is lovely but they really do need to bite the bullet and employ much better acts, which will mean finding English/American entertainers and not regional German/Italian poor quality acts. The piano bars are too loud and sometimes it is good just to be able,to sit and talk and not be blasted constantly with loud music played not very well. Turn if off in the breaks! The lack of enrichment activities and those that happened were badly planned, involving terrible shouting, blaring music, all being held in the same place on the top deck. We tried a bit of arts and crafts that would have been too easy for junior school children and wouldn't have minded but couldn't stay as the noise was unbelievable with awful shouting the music too loud for anyone to bear. The food. Unbelievably bad. Please change the head chef immediately Costa. Many nights there was very little I wanted to eat on the menu. One day burgers and chips appeared at lunchtime and everyone cheered to have something good to eat. It never came again. The fruit was constant melons sometimes there were tiny portions of cake, the salads were always the same, lettuce and tomato and really Eggs Benedict is not a poached egg on stale toast covered with cheese sauce and bits of cold tomato. It was inedible. It was much worse than a ferry. Even the 'Italian' food was dreadful. I can say this now as at the time the thought of those poor people in the Philippines made any moaning about food so inappropriate that we just ate to stave off hunger. This Will Not Do. The dinners were also shockingly bad and we sighed and drank more wine, also on the all in one package, hooray. The puddings fit only for the nursery in their dreadful sweetness and the fruit salad? You guessed it - melons all over again. There were very few English speakers aboard, and we think we were the only people from England at all. The Italians we encountered on board were extremely rude, unfriendly and wit only one exception amazingly dreadful towards someone in a wheelchair. (Hello Stella Maris's mum and dad!) At one time we were getting on board very wet, along with a young couple with very small children in a pram and the rush for the lifts was terrible, leaving the children and the very old lady sitting very cold and wet for a long time. Not one person stood back and showed concern. I was amazed and saddened. We tried smiling at them, trying to chat in the lifts and public places, making way - by the way never do this they only took advantage, rushing past without a thank you or a smile. Astonishing. People kept places in the buffet by using towels and coats, sometimes saving a table which would seat six for only two or three people, and being aggressive on a number of occasions when we tried to sit down in half used tables,. Waiting in the buffet was hopeless, people just marched up to the front and picked their food, ignoring everyone waiting to be served behind them.The Germans we met, who also saved places living up to their stereotype, surprised us by speaking very little English and were also not friendly or easy to talk to. We were glad to be in a group as if we had gone as a couple we would not have enjoyed ourselves at all. There was a large Korean contingent, also from Canada, who were beautifully dressed in national costume on Gala nights. Hello Yudi and Kim, hope you arrived home safely! Hardly anyone else made an effort and the men in our party were glad they had not packed a tux, thanks to reading other reviews, and a lot of men didn't even bother wearing a suit. However, change the food and the entertainment Costa and we may come again. We know there is nothing you can do about the culture, well maybe you could serve weaker coffee to calm down the impatience! We did miss P and O and the civilised lifestyle, but loved the all in one package! We loved the staff A Lot, without exception. Than k you Danny for telling us about the Canadian Philippinos and Father Joe, they made our trip a beautiful thing, and the rudeness easier to bear.   Read Less
Sail Date November 2013
As a group of four Canadians travelling together, this is the first time we have had so many negative things to say. Embarkation went well. Ship itself was nice with excellent teen club. Cabin and Dining Service was excellent, and we ... Read More
As a group of four Canadians travelling together, this is the first time we have had so many negative things to say. Embarkation went well. Ship itself was nice with excellent teen club. Cabin and Dining Service was excellent, and we really appreciated the guys we got to know. Other staff seemed more stand-offish. A lot of them did not look like they were happy in their jobs. Nightly entertainment was appreciated, and some were totally awesome. Cabin with window was very nice--more spacious than inside cabins we have been in on other ships. Disembarkation also went well. **Pet Peeves: ----Smoking was disgusting. We were so used to non-smoking in public places in Canada we were grossed out on the ship. We all were stuffed up every morning onboard and found bars etc too smoky. Non-smoking areas right beside smoking tables did not work. --- Rude, loud children yelling and screaming in hallways outside our room ....up til 1:30 at night. Did not stop until guest services called several times. --- Forced to be assertive/aggressive which is not usually the "Canadian" way.... otherwise you would **:never get off the elevator as some of the mostly Italian guests would plow onto the elevator as soon as it stopped ** never get through the self-serve line as some people continued to butt in front -- Shore excursions cancelled in English several times, because of lack of numbers -- Nickel and diming by Costa... were told not to bring drinks on board ship because of health concerns. Water bottle in fridge was going to cost $2.99! Had no filling of water bottle signs by water dispensers in self-serve restaurant areas. Pops/Sodas extra cost. -- Shuttle service to edge of port given $6 charge per person...would find out night before in newsletter and required to get a ticket if we wanted to use it. They did not tell patrons that in Malaga, for example, there is a cheap public bus that comes right into port, as well as the Hop On Hop Off Bus. Sad! Even some staff that we talked to found some of the Italian patrons rude and bold. -- English was usually the fifth or sixth language used for messages on the loud speaker or stage, (if used at all)   Read Less
Sail Date October 2013
The Good: The Ship: Enjoyed the ship overall. Mostly clean and well laid out. The cabin: Spacious. Balcony needed cleaning. The itinerary: Interesting ports of call in Italy, Greece, Turkey, Romania and Ukraine. The best part of the ... Read More
The Good: The Ship: Enjoyed the ship overall. Mostly clean and well laid out. The cabin: Spacious. Balcony needed cleaning. The itinerary: Interesting ports of call in Italy, Greece, Turkey, Romania and Ukraine. The best part of the ship: The chocolate bar's "tasting" menus. Well worth the Euro4! Workers: Trying very hard to please. The car racing experience: Quite pricey but wonderful fun to teach you how badly you drive a F! car. The 4D cinema: Fun but costly for the short movies. The Bad: The staff: trying very hard but obviously tired and over-worked. In fact, with little prodding, they tell you exactly that. Differences in water: Getting good drinking water was a problem. There are differences in taste throughout the ship. The water dispensers take several minutes of moving your hand around. Senior staff: The Cruise Director, head of photography and head chef need to be replaced. Fast. The Ugly: Food: The second-worst food we've ever had on a cruise. The worst was the other Costa cruise we took. We actually ate meals on land whenever we could to get some edible food. The breakfast: Coffee and tea, disgusting. The bread is not edible. The selections are boring and unhealthy. No good cheese. Lunch: Over-cooked, dry food under lamps for too long. Difficulty in getting seats. Some dishes were inedible. Dinner: Looked much better on the menu in writing than the food in reality. Over-cooked, barely edible meals with no imagination. I could have cooked them better and I'm no chef. Nightly shows: Totally lame. Underwhelming. Amateurish. They must think that volume will mask the awfulness of the singing because the volumes were at ear-damage levels. Repetitive acts from different artists. Nice theater that could be exploited well. Not by this group of artists and bad singers, though. You know what priority a cruise line is giving to attracting artists when it advertises for artists in its daily bulletin on the ship! No interesting speakers at other times.   Read Less
Sail Date August 2013
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they ... Read More
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they called to start boarding at 1 p.m. utter chaos started, because the majority of the passengers were Italiens with at least 4 children each. We finally made it on board. The ship is "Costa" but not as overdecorated as the other ships. Cabin 7821 was a standard cabin with a shower, with a larger balcony than usual. First seating for dinner was at 6:45 p.m. a bit late for some. The restaurant was nicely decorated, but the waiters have to many tables compared to other cruise lines, so they are constantly running, still the service takes very long. The food was Italian, and we found it to be quite good. On the 5th day we stopped the maitre D when he passed by and told him our complaints. He had not been to our table before, after that he made it an issue to pour the water into our glasses. Since there were more than 1200 children on board, which could do whatever they wanted, the rules and regulations were not observed at all. e.g. 12 year olds were playing the machines in the casino, 4 year old naked girls were in the mens sauna, the whirlpool reserved for adults was constantly full of children, and all the people in charge or the officers looked the other way. When we finally approached them, because the no smoking signs were not observed at all, and people smoked heavily everywhere, he said: so far nobody has complaint. I said "am I a nobody", he shrugged and left me standing there. The shows varied in quality, some were so bad that we left, some were ok. BUT it seems to be an Italian custom to come 15 min. late into the show. So everybody has to get up and there was fighting over the vacant seats. The on board activities catered exclusively to the Italians, English was spoken by 20 % of the crew, the rest of them did not understand a word. Tips are automatically added to your bill, drinks are relatively expensive, but still international standard. We stopped in Cork, nice to visit Cough after you have done the Blarney stone. Vigo is a wonderful port, lots to do, Lisbon is always one of our favorite stops. Cadiz was very nice and unfortunately we arrived in Barcelona at 8;30 and left at 1 p.m. already. Disembarcation in Savona was as it is with other cruise lines, BUT the minute you step out of the terminal, chaos starts, no order at all, and we took the Costa Bus to Milan, which was a good deal, since it took the bus 2:30 h to get there, but 1 hour to get out of the parking lot. We had too many passengers on the bus, so they had to off load 4 people. As a resume we strongly suggest to avoid Costa during Italian vacation time. Children travel for free and some parents in an inside cabin bring their five children. Read Less
Sail Date August 2012
we didn't choose the ship or the company, but we went for the Middle East itinerary.having sailed in owners suites on both Holland America and Royal Caribbean, we knew it would be a bit of a step back, but, as we sailed with Carnival ... Read More
we didn't choose the ship or the company, but we went for the Middle East itinerary.having sailed in owners suites on both Holland America and Royal Caribbean, we knew it would be a bit of a step back, but, as we sailed with Carnival in suites as well, we got exactly what we expected.nice ship, o.k. food (but not at lunchtime, not even in the main restaurant) and nice entertainment (except for the theater shows, they were below par, not to mention the "VIP captains cocktail party", which was a absolute no-go)cabin is nice and clean, not so roomy, but ok; strange thing however that these most expensive cabins on the ship are placed outside of the slightly more upscale "samsara" section.HUGE (and I mean HUGE)wrap around balcony is fantastic, but next time I would rather be midships or forward, were all other cruise lines put their suites: it is just to noisy and shaky: vibrations from propulsion and ventilation put the room and veranda in a constant tremor and, when it's located on deck eight, be sure to be awakened every morning at 06.30 when the deck crew starts shovelling the deckchairs around don't be lured by the "butler service" because it is almost non-existent.if you plan to buy drinks on a regular basis, be sure to buy the not-advertised "L2" drinking package before you sail, it includes (almost) all drinks, e.g. squeezed O.J., sparkling water, espresso, but also wine and liquor.once on the ship you cannot obtain this package and drinks are relatively expensive!we sailed during the Middle East Upraise, so the cruise line had to adjust it's itinerary, scrapping Bahrain from it and adding an extra half day at sea, what I didn't mind, partly for that I prefer as many sea days as possible on a cruise, partly because the ports of call were not that great to start with.Oman/Muscat is by far the best p.o.c., atmosphere there could come closest to what one expects from the fairy tale middle east. (don't forget to visit the Grand Mosque, you will have to start early because it closes at 11.00 a.m., but, being in the Panorama Suite that won't be a problem for reasons mentioned above)Forget about Fujeirah (stay on the ship or be ripped of by the tour desks' beach tours).Abu Dhabi's skyline and corniche is great, but, partly because we were there on Friday, it lacks atmosphere Read Less
Sail Date March 2011
We arrived on Sunday morning at 8am after a night flight. We could not embark on the ship till around 4.30pm. We sat in the terminal nodding off and walking around as we felt too tired to do anything else. We could have flown early on ... Read More
We arrived on Sunday morning at 8am after a night flight. We could not embark on the ship till around 4.30pm. We sat in the terminal nodding off and walking around as we felt too tired to do anything else. We could have flown early on Sunday morning and would not have had to sit around for hours. When we finally embarked we had to wait another two hours until our cabin was ready and a further 45 minutes until our luggage arrived.Drinks very expensive, beer 4.50 euros. Single spirit measure 6.25 euros and a mixer 2.50 euros + 15% surcharge on top of every drink purchased. Not allowed to purchase duty free spirits on board (you can on P & O at duty free prices). Ship design - very dazzling in places, bit glitzy. Not that many passengers follow the dress code - many wore casual wear on formal nights. We had a balcony cabin on deck 8 which was very comfortable - no complaints there. I had expected the food to be delicious as italian restaurants in England are always a favourite. Food was bland, most of the meat 'braised' and I'm afraid very bland. Despite the novovirus which can happen on ships, no one enforces the use of hand sanitizer on entering restaurants - although it is there! This was our fifth cruise and although I enjoyed Dubai and the other ports of call I was disappointed. The adult swimming pool at the rear of the ship says that children are not allowed to swim there but daily there were children using this pool and no one enforced the rule. I would not recommend this cruise line and have been advised to look at Princess Cruises next. I really fancied a grilled fillet steak for dinner but after a few days I was disenchanted with meat that was "braised". Also there were no vegetables served. If you had prawns they had not been cleaned, they still had their intestine tract! Read Less
Sail Date April 2010
This was our 2nd time cruising with Costa and we were really looking forward to it as we had a brilliant time on the Serena 2 years ago(our 1st cruise!). It was nice to see more Brits on board and a good mix of Italians, Germans, French ... Read More
This was our 2nd time cruising with Costa and we were really looking forward to it as we had a brilliant time on the Serena 2 years ago(our 1st cruise!). It was nice to see more Brits on board and a good mix of Italians, Germans, French and various other Europeans. Cabin: We got our first ever balcony so we were well made up and we got our request of portside. Cabin was fresh and clean as expected from a month old ship and everything in working order. No complaints at all. Evening Dining: As always the waiting staff were excellent. However, we had not been allocated a table so we had to make a trip to see the maitre d to sort this and were given an early slot as we had hoped....however we did not expect to be sat with a Polish couple. They were lovely but coversation was limited to me and my wife talking to the husband and I felt sorry for his wife as she did not speak any English. Costa should not have allowed this - there were 15 Poles on board and they they put us on the same table as 2 of them. They came to the sit down meal only twice! Besides we wanted to share conversation with Brits and share experiences. We were missing our spice and one night they made us chicken curry which was nice(although they left the skin on). The food compared to the Serena was disappointing the rep suggested it could be the sourcing of the food in the middle east is not like the Med. Also no Pistachio ice-cream on demand - very disappointing! Overall, it was okay but not meeting my expectations of Italian cuisine. Our waiters Joneyl and Gerry were ace,however. Self-Service Restaurant: This has been described to a tee by the previous reviewer. Entertainment: We enjoyed the evening shows, however, it seemed towards the end they ran out of acts and cobbled together some shows like the 'Alpha Tours Folk Show' who were the tour guides used by Costa on the excursions - needless to say we didn't bother. More annoyingly was the Entertainment team who were constantly trying to rope you into some activity or other and bless them they were doing their jobs but trying to make me look like Bob Marley is not entertainment in my eyes. My wife got dragged up to play a game at the back end of the cruise in front of a grand audience of about 10 people to play 'Name That Tune' for Italian songs! Brilliant! I'm glad she didn't win as the prize was a Costa bum bag. Mixed bag for entertainment - some excellent shows like the acrobatic gymnast but followed by some lame stuff. Drinks: We saw this coming from last time so we made sure we got the X1 drinks package. You could have wine at lunchtime and evening meal. For £67 a person it was well worth it (wine, water and soft drinks)- better that the J2 that would have cost £225 for all day drinks - useless when you are not on board. At lunch the bar waiters who float were reluctant to come back to you as the service charge is already paid so they won't earn extra. I did see a lady complain as her bar girl didn't come back for ages and she wanted her drink with her food. Very naughty. Great drinks package and if you are willing to use your nouse(pick a different waiter each time), you are quids in apart from my liver... Customer Service: For some reason Costa were at pains to tell us that if your flight was not booked through Costa, you were classed as "Independent Travellers". We received absolutely no information from Costa or Virgin regarding our pick up from the port and transfer to our hotel, however, last time we booked through Virgin Holidays, they sorted everything out for us. The people working on the Customer Service desk were rude and unhelpful and refused to make any phone calls for us. Excursions: There was a wide selection of Costa excursions available, however, they were very over-priced. The Tour Office on board were unwilling to assist with any enquiries regarding the ports of call, shore-maps etc and only became helpful if you wanted to discuss or book Costa excursions. Read Less
Sail Date March 2010

Top Costa Deliziosa Itineraries

Costa Deliziosa Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.0
Entertainment 3.0 3.3
Public Rooms 3.0 3.8
Fitness Recreation 4.0 3.4
Family 3.0 3.4
Service 2.0 3.3
Value For Money 4.0 2.9

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