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44 Costa Deliziosa Cruise Reviews

I chose this cruise for my family because the price was good for a New Year Cruise and my parents had had a great experience on Costa 10 years! Well, they have a different opinion now! They charge for everything! After 10am, you cannot ... Read More
I chose this cruise for my family because the price was good for a New Year Cruise and my parents had had a great experience on Costa 10 years! Well, they have a different opinion now! They charge for everything! After 10am, you cannot find coffee onboard unless you pay for it! (I have to say the quality of the coffee is excellent). You should see my 72 year old mom rushing from her room in the morning, so she would not have to buy coffee! They serve microwaved food! Its actually written on the menu; There are also items on the general dining room menu that come at a price (no lobster for you, unless you pay for it of course). There is a fresh pizza service by the buffet area, but of course, you have to pay for it. (No children's menu really in the restaurants, certainly no pizza or chicken fingers) Service in the dining room takes forever, the waiters obviously overwhelmed! Even in the paying restaurant we went to for our anniversary, service was very slow and the food disappointing. Room service (food) is just a mess! Lines at the buffet are horrendous! Instructions were not clear on how to get out of the ship one morning at a port! So passengers kept being sent from one exit to the next, until finally one of them took pity on us (we were quite a crowd by then, 25 to 30 passengers) and accompanied us where we needed to go. Our room steward was great and helpful! Dessert was just amazing (the pastry chef had not yet quit obviously). I WILL NOT EVER TAKE COSTA AGAIN! Read Less
Sail Date December 2016
Got an excellent price for the three of us in a balcony stateroom, so had to give it a go. Always wanted to try Costa so this seemed like a good opportunity. Our tickets said borading would commence around 1PM so we arrived at the pier ... Read More
Got an excellent price for the three of us in a balcony stateroom, so had to give it a go. Always wanted to try Costa so this seemed like a good opportunity. Our tickets said borading would commence around 1PM so we arrived at the pier at 11:45 so we could check in and be ready to board and head for the sun beds. Instead we spent the day in the terminal. Doors to terminal opened at 1PM, we were checked in by 2PM and boarding commenced around 3PM. We walked across the gangway at approx. 4PM. We received our boarding numbers at check in, but no numbers were called. Awful start to the week. Headed directly to the buffet since we were starved. Italian lunch it said, but was very poor. Meat was dry and tough, pasta was overcooked and it was generally barely edible. We got the first sitting for 6:15 and shared a table with two Danes for the rest of the week. We were five people at a table for eight. That is nice isnt it? We tried to get our own table for Christmas dinner but that wasn’t possible, even though we saw lots of table free. All week, we received poor service in the MDR. Drinks: If we ordered a bottle of wine, the waiter poured the first glass and the sat the bottle at the table, no refills were done. Had to ask for a cooler and ice three times the first night. Had to pour our own water, and if I ordered soda, he placed an un-opened can at the table. I would at least expect him to open it and pour a bit. He was very busy each night having 7 large tables alone with no assisting waiters. Cost cutting big time. Food in the MDR were mostly mediocre with a few good dished, and some times really inedible dishes. Costa does not have any pizza in the buffet, you are forced to pay 6,50 euros for it in the pizzeria. Pizza tastes good but beer was served in plastic glasses. Not very nice. There were constant queues around the ship, and always at least 30 minutes wait time at the pursers desk. Cleanliness of the ship wasnt too good with lots of dust in many many places. The decor of the ship is really tacky too with lots of bright colours. Bar staff were quick but often mixed up orders. Some of the shows were pretty good, others were not so. There wasn’t much else going on around the ship, day or night. We wanted to remove the daily gratuities since we received such poor service. Only Germans and Americans were able to do so. During the week we visited: Cozumel, docked: Did an excursion to Chicen Itza which was pretty good. Belize City, tender: We waited 2,5 hrs for our tender which is insane! Took a city tour which was interesting, then walked around on our own. Roatan, Honduas, docked: Weather was poor so just had a short walk around the tourist village and beach. Grand Cayman, tender: Tender were quicker here, only 1,5 hrs wait time. Expensive shopping, just a quick lunch then back onboard. Overall, Costa did not take good care of us, and we will not recommend Costa to our friends, nor will we probably not book them again. A lot have to change before we may try again,mainly customer service. Read Less
Sail Date December 2016
Front desk personnel were very rude and not helpful at all. I had preordered the drink package and they had no record of it and when I showed them the voucher with the packages they still argued with me saying come back tomorrow. It took ... Read More
Front desk personnel were very rude and not helpful at all. I had preordered the drink package and they had no record of it and when I showed them the voucher with the packages they still argued with me saying come back tomorrow. It took 3 trips over 2 days to have our bed changed to 2 single beds. I am definately not a complainer but we were so disappointed. Food was tasteless, Variety was poor, 99% of guests on board did not speak English. The only good things I can say, the room was spacious, the bar and wait staff who served dinner in the dining room were great, also the shows in the theatre were very good. The excursions were also very good, especially the Ziplining and tubing in Belize. Last Christmas we cruised with Holland America and it was wonderful with great food and service. I had ship personnel bump into me as he was avoiding running into someone else and not a word of apology. I would give this cruise a 1 out of a 10. Read Less
Sail Date December 2016
This was my fourth crossing and my 20th cruise. My first time with Costa Cruise. Pros: Well laid out ship. Entertainment around the ship was excellent. The entertainment staff wanted you to have fun. They worked very hard. Drinks ... Read More
This was my fourth crossing and my 20th cruise. My first time with Costa Cruise. Pros: Well laid out ship. Entertainment around the ship was excellent. The entertainment staff wanted you to have fun. They worked very hard. Drinks were very reasonable. Wine bar, Atrium bar very nice. Cabins were very nice and ship was very clean. Cons: The food was sub par. Some nights it was truly inedible. They charge for pizza and ice cream!!! No kidding. Coffee was limited. It was available at breakfast, at 4:00 and 9:00. You had to ask for coffee at dinner. The shows were sub par. Some nights were terrible. They penny pinch you at every opportunity. Do not take tour to Fez, it was a rip off. They basically took us shopping. I have been to Marrakesh and it is wonderful. Unfortunately, I will never cruise on Costa again. It was my worst cruise ever. Read Less
Sail Date December 2016
I had my first experience with Costa Deliziosa in July 2016. And I definitely will be the last time I travel with them!! Service very poor compared to other cruise companies as MSC or Norwegian. I was very disappointed in general. The ... Read More
I had my first experience with Costa Deliziosa in July 2016. And I definitely will be the last time I travel with them!! Service very poor compared to other cruise companies as MSC or Norwegian. I was very disappointed in general. The staff from the bar and the buffet didn't even know what was included in my package. Costa is very orientated to families and children, so I you think you can get relaxed on board you'll be wrong. There isn't an area for adults only, unless you pay a fortune to get to the VIP area. They are very stingy in general. On my arrival I wanted to take a shower and I didn't have a bath gel. To board and disembark in Venice was a real mess! My conclusion: too expensive for what it is!! And please don't book with them if you are in honeymoon, is the less romantic journey I could ever imagine! Good luck if you have already booked with them! Read Less
Sail Date July 2016
We've been on more than 25 cruises from Carnival to Cunard. It's always been a great experience. I booked with Costa, because I had heard they have large dance floors. It was beautiful: the floor, the music, the length of time ... Read More
We've been on more than 25 cruises from Carnival to Cunard. It's always been a great experience. I booked with Costa, because I had heard they have large dance floors. It was beautiful: the floor, the music, the length of time the music played every night from 6:00 'till 1:30 A.M. However, not everyone dances, or plays the casino, or loves to hang out at the bars. But everyone loves to be served and eat on the ship. Here is where the experience goes bad. The food was absolutely horrible, from the prime rib the first night to the exotic foods throughout the rest of the cruise. I found myself eating everyday pasta everyday of the cruise. Even on the gala night, nothing was special, not even serving the typical lobster on the last formal night. Instead they served shrimp cocktail ( that would be the 60 to 70 count per pound size). They even threw in 1 piece of salad shrimp for good luck, I guess. Oh, I had to request ice for my water and butter for my bread every night. As if the food wasn't bad enough, the only free beverage all day and night was coffee, or hot water for one's teabag. The breakfast buffet had juice available, if you didn't mind it so watered down that it tasted like flavored water. Forget about the eggs, or the pancakes and waffles that were served in the dining room for the morning. It took forever to get the order from the server. All in all, we will not go back to any Costa Ship again. They skimp on the food and drink wherever possible, even though the fare was no different than it would be on a Royal or Celebrity. And one more thing, in the restrooms there were no paper towels, only air dry machines like McDonald's. Being American, I didn't mind the language barrier with all the different nationalities on board. Read Less
Sail Date February 2016
We booked our trip on the ship a year in advance, the ship had not been to this port in the last four years. This ship is made for Italians speaking people only, if you do not speak that language then do not book a trip with them. You only ... Read More
We booked our trip on the ship a year in advance, the ship had not been to this port in the last four years. This ship is made for Italians speaking people only, if you do not speak that language then do not book a trip with them. You only hear the English if you are in your stateroom cause with 2,000 + Italians onboard you can not hear what is being announced. Activities onboard are next to none, nothing goes on till around dinner time. This ship has two smoking areas, but only one can you have a drink at. Costa allows children to be in the casino at all hours and they even play the VLT machines. There is no quiet space onboard for adults only so you have kids jumping in/out of both pools etc. The shows are geared for Italians: Opera and other stage shows done in their language, this also goes for the food. Menus are a revamp every night same food but in different places on the menu. The food was so bad that I lost 12lbs. for the 10 days I was gone, has never happened before. The staff do not speak English very well and it is very frustrating to try to communicate with any member of the crew. The rooms are standard but you must phone every night for room service to bring you ice for your room. Also there are no wash cloths in your room, how do you wash your face and body without one. Disembarkation was a real joke, they tell you hours before that you must register early to be able to fast disembark, but by the time you find out it is too late to register. You must authorize your stateroom card after you come on ship, so again standing in line to do this unlike other cruise lines that what ever credit card you booked with the trip is used. Overall very disappointed with the cruise line. Overall I give this cruise line a rating of #1 Read Less
Sail Date February 2016
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. ... Read More
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. Indeed they were the best shows we have seen than on any other cruise line we cruised with including Carnival, Princess and Celebrity. The animation team was very good. Negative comments: We only saw Max, the cruise director, at night for three minutes at the end of the theater show. No morning show on TV to announce the daily activities. In 26 days we met him once and his assistant we never met her personally. We were told that he was very busy in the office managing his duties. I expect that he would have had the same duties of cruise director as on other ships, but we saw all of them. The captain did a very good job in handling the ship in good and foul weather but he never communicated with the passengers. On other cruise ships we always had an announcement at noon by the captain. The persons at the tour desk were not informed and were not interested in finding information when asked for. They did not even know the location of the port on the Maya Coast and when we asked for a map they made no effort of finding the information. No lectures about the coming ports, thus we arrived in port and had no idea of what to expect. We are Canadian residents and we bought the cruise tickets in Italy. The first night at the restaurant they told us that there is no water on the table, only bottled water. Thus, we had to buy a water package since we could not have dinner with no water. When we boarded the ship there was no welcome, we were told to make our way to the stateroom. We had many sea days and no lectures. On other cruise lines such as Princess and Celebrity we consistently had very good speakers that every sea day lectured on topics of general interest, such as astronomy, famous explorers, economy, forensic science, use of radioactivity in science and health, etc. Given the high number of sea days on this crossing we were expecting such lectures but none were offered. The Diario had notices not to hoard the chairs near the swimming pool and on the decks with the warning that the towels would be removed if the chairs were unoccupied. However, with the Costa line policy of cutting positions there were no pool personnel, as there are on other cruise lines, so it was impossible to enforce. The only personnel near the pool were the bar waiters and the animation team. Neither group was interested in enforcing the no hoarding rule. Costa Club should have contacted us as first time users of Costa to a meet and greet and make sure we understood their policy and point system. The manager of the customer desk had no customer manners. As mentioned above we were surprised of the fact that there was no drinking water at the restaurant at dinner and that we had to buy bottled water. When we questioned her on the night of December 2, 2015 she told us, quote: ”Avevte pagato cosi poco per la crociera che vi aspettate anche l'acqua a tavola ?” (translation, you have paid so little for your cruise that you expect water at the dinner table ?”). We paid what we were asked to pay and nobody told us that water was not included. No buffet in first cruise, from December 2 to December 21. That meant no alternative to a seat down meal . When other cruisers boarded in Fort Lauderdale, the hotel director had the buffet opened at night as well. It was our dream to travel with Costa for their excellent cuisine. Very disappointing, sometimes we had a hard time knowing what was on the plate, a lot of sauces covering dishes with no flavor. The vegetarian choices were not much better. Finally quality for money: Costa's strategy seems to be to charge a reasonable daily fee to fill up the ship and then charge for everything possible to increase their profit. This strategy might work out well for Costa but most cruisers from different nationalities were not happy with the outcome. We often heard the comment that people would not come back. If Costa lowers the quality, then people would not come back even at a low price. Read Less
Sail Date December 2015
We had booked a classic without view and were amazed when 3 weeks before sailing we got our cabin assignment - upgrade to a mini suite. The cabin was comfortable and clean and was our oasis of calm helped by a very efficient stewardess. ... Read More
We had booked a classic without view and were amazed when 3 weeks before sailing we got our cabin assignment - upgrade to a mini suite. The cabin was comfortable and clean and was our oasis of calm helped by a very efficient stewardess. This was the best thing about the entire cruise. I have had 11 cruises on Costa over the years but this cruise will be the last. In Europe the ship turned into a ferry with passengers who appeared to be starving pushing and shoving and trying to knock you out of the way at the buffet. After Savona it settled down but it was not helped by the number of beverage stations being out of order in the buffet. So we ate breakfast and lunch in the dining room which was acceptable. Dinners soon went downhill with what appeared to be a menu of leftovers. Halfway through the voyage they opened the buffet in the evening for 1 1/2 hours and remarkably it was quiet so at least you could get a salad/veggies etc instead of sitting for 2+ hours in dining room for a 2" piece of salt cod and cabbage! Entertainment was geared towards Italians/Germans/French and I have never felt on a cruise before that Brits/US were not invited or not expected to participate. Shouting/screaming through the night was the norm in europe. There was really no activites - even the ping pong balls were for 2 for a euro and it was a hassle to get paddles from a bartender in exchange for your sea pass. TV was replays of pavarotti - when the ship neared the caribbean we looked forward to seeing the news - nothing in english - only european channels! Read Less
Sail Date November 2015
My husband and I are avid cruisers, having cruised on NCL, Princess, Holland America, Carnival, MSC, Celebrity and even a Costa Caribbean cruise. We booked a back-to-back leaving Venice, going to Italy, Greece and Turkey and the 2nd leg ... Read More
My husband and I are avid cruisers, having cruised on NCL, Princess, Holland America, Carnival, MSC, Celebrity and even a Costa Caribbean cruise. We booked a back-to-back leaving Venice, going to Italy, Greece and Turkey and the 2nd leg back to Florida (36 days total). The first problem was the itinerary change AFTER we paid our final deposit and had already booked our airfare. We really wanted to see Turkey (2 stops) but they changed the itinerary and substituted Croatia and Montenegro. So, this wasn't a deal-breaker but we were disappointed as there were other ships that were going to Turkey. Then, the 2nd problem - we were to embark in Venice but when we arrived at the port, the ship was not there due to weather. They ported the ship in Trieste and we had to be transported for a 2 hour coach ride to Trieste. The whole process was a nightmare (totally disorganized and a complete disregard for passenger comfort). We had to sit in the Venice terminal for 2 hours before our bus got there, with not even water being offered. Third problem, once we got on the ship in Trieste, they closed the buffet line 10 minutes after we got there so food was limited and we had not eaten since breakfast. There were hundreds of passengers still being transported so I'm sure they were not happy when they got there with no food until dinner at 7:30. Fourth problem, our cabin was fine for the first leg but we had to change for the transatlantic portion. This cabin (6234) was the cabin from hell...next to the steward station, crew stairway and below the room service prep area. Banging, clanging and slamming all day and all night. We complained and requested a cabin change but were told nothing was available. After 3 nights, we were so fed up we were ready to disembark the ship and fly home at the next port. I told the Cruise Director and, somehow, they miraculously found us another cabin (which actually was a good one). Fifth problem - my husband and I eat 2 meals a day (late breakfast and late lunch) at the buffet as eating late meals just do not work for us. This was not a problem on all the American-style ships we have cruised on. The Deliziosa meal schedule was quite different. Breakfast in the buffet was predominately pastries, breads, a few cold cereal choices, yogurt and fruit. There was no skim milk for our cereal so we basically diluted it with water. On the transatlantic portion of the cruise they did add eggs and bacon to the buffet. Hot drinks (coffee and tea) were only provided at breakfast and during "snack hour" which was 4:00 -5:00 p.m.- there were none at lunch or dinner. If you wanted them, they had to be ordered from the bar staff and charged to the cabin. The only cold drink you could get without being charged was water (no iced tea or flavored beverages at all). They actually turned off the water and ice machines after lunch. Snack time was a zoo - they only opened one station (food and beverage) so the lines were horrific to get finger sandwiches and hot coffee/tea. Pizza was available free for about 3 hours each day (plain - tomato sauce with cheese). If you wanted a different kind of pizza, you had to pay for it at night. There was a charge for room service (I think 5 euro per person) but we never used it. The buffet usually closed by 3:00 p.m. and did not re-open until 7. Even then, the choices were pretty limited. LOTS of pasta available, though, at lunch. We enjoy other ships because they provide popcorn, ice cream, etc. but Costa did not provide anything at all except what was available at meal time. We found the entertainment to be mediocre. I realize it's hard to schedule entertainment for people who speak so many languages so I hate to bash them for this. I was disappointed, however, at how obnoxious and rude many of the passengers were. During the shows, they would talk loudly and leave once the announcements had been made in their particular language. Meal time was especially exasperating as they would basically run you over, push you out of the way, talk and even SING loudly and generally make meal time an annoying affair. We enjoy using the dry sauna for relaxation but again found the people to be loud and annoying while we tried to relax...I realize the ship cannot do anything about this but it is something you may to consider when taking this ship or this cruise line. All the English-speaking people we talked to on the ship seemed to have the same opinion of this cruise. Read Less
Sail Date November 2015
The ship itself was a nice design with a relaxed feeling. The top deck pool area had a bit of a party atmosphere, although the pool itself was tiny with about 30 or 40 people in it most of the day. Cabin was spacious and pleasant. Most of ... Read More
The ship itself was a nice design with a relaxed feeling. The top deck pool area had a bit of a party atmosphere, although the pool itself was tiny with about 30 or 40 people in it most of the day. Cabin was spacious and pleasant. Most of the staff on board are asian I found a number of the drinks waitors really needed prompting to serve drinks and rarely smiled. If you were sat at a table and went to the bar yourself this was frowned on. There was quite a number of the filipino and Indonesian bar staff that were quite unpleasant to deal with slamming down drinks and generally being rude. I politely asked why there were so unfriendly and I was told that they work 12hr shifts everyday for 8 months. I have worked long hours under stressful conditions for a large part of my working life so although I understood what he was saying I didn't have any sympathy for him or his collegues due to the unprofessional manner in which they were carrying on. If I had experienced rudeness from staff at my local pub I would take my business elsewhere- not so easy to do on a cruise when you've already purchased the all inclusive drinks package. Breakfast was exactly the same ham and cheese every morning. Lunch was also repetitive and overcooked. Although there was plenty of drink stations present on deck 9 for dining purposes only 1 or 2 would be open at any one time which was confusing and required long walks around the large dining area to find one open so I would rate the deck 9 canteen as 2 star dining. Evening meal was ok the waitors seemed less experienced and had less personality that what we have experienced on other cruise lines. Food portion sizes were small and if you like you meat and veg together then you might be disappointed I rate evening meal as 3 star. On the positive side the cruise was quite a cheap initial price, however tips were pricey and non negotiable and I was over charged for the wifi. In future I will pay a little more and go back to princess and celebrity. Read Less
Sail Date July 2015
Having cruised on Princess, Holland America, Oceania etc. Lots of disappointments with services of Costa Deliziosa. Strike 1 - the boarding procedure was hurry up and wait in line. Costa there are more efficient ways to embark ... Read More
Having cruised on Princess, Holland America, Oceania etc. Lots of disappointments with services of Costa Deliziosa. Strike 1 - the boarding procedure was hurry up and wait in line. Costa there are more efficient ways to embark passengers on a ship. Strike 2 - entered our stateroom, king bed...when 2 beds were requested upon reservation. It took 4 hours to separate the beds as they did not have available twin sheet bedding. Strike 3 - 1st - 2 minutes in the stateroom my travelling companion stepped on a hard object, which turned out to be a "cherry pit" . Strike 4 - no toiletries in the bathroom, except for a bar of soap, this is the standard of Motel 8. Strike 4- we prepaid the "all inclusive beverage package" only to be disappointed to find out it was not "all inclusive" . Again only to find out there were certain drinks on the bar menu, if the drink name was marked with an (*) this drink was not included. We paid for an "All inclusive" drink plan $240 USD per person. This is totally false advertising. Strike 5 - they appointed us the late dining sitting for 9:30pm Dining room, doors did not open until 9:45pm - strike 6 - the first evening dinner, we placed are stateroom cards on the table, ordered a glass of wine, then told we would have to pay for the wine. I explained we prepaid the beverage package. Waiter said no we did not. Strike 7 - I had notified ahead of time my travelling companion has a dietary need and a special menu was to be given. Nobody new nothing of it. Dinner was a fiasco. Strike 8 - dining staff- not friendly or engaging. Strike 9 - the lengthy time that passed between the meal courses and now yawning. By the time you left the dining room it was midnight. Going to bed on a full stomach does not work. Strike 10 - Bar Staff EVERY WHERE totally ignored you and no ability to be friendly or engaging. Its was like they are all having a bad day. At 1:00am , I finally had enough of this bad service, went to the customer service desk and asked to speak with a supervisor in private. This experience is sooo below standard. It was my friends first time being on a cruise and I was totally embarrassed at the sub standard treatment. The ship is Italian and caters to the European market. I new ahead of time European cruising is very different to the North America cruise market. The buffet was extremely limited, same food items "every" day. Breakfast was a disappointment cheese, cold cuts, pasties, buns, yogurt and a limited variety of fruit. ( no eggs & toast) Buffet was always TOO Busy! Dining room did have great meals. The meal serving was just way to much of event for lunch & dinner. Pools were over crowded not a lounger to be had in most cases, you had to search the different sun levels of the ship and there were many ...just to get away from the noise to find a lounger. The pool activities and music extremely LOUD! It was not relaxing. We gave up and went to the spa, purchased a daily use package for the Samsara Spa. It was totally worth it! $189 Euros for 2 persons, use of the Jacuzzi spa, saunas, tea room, private sun deck etc. Totally worth the price. One thing I have to say Samsara Spa facilities -2 floors is the best I have seen on any ship! It offered lots of "quiet". The shore excursions were fantastic. No Captains cocktail party - they called it a " Galla" event. That was a joke! Nothing formal about it and no speeches or thank yous. I was amazed at the lack of people who dressed up! Even our dining room table companions arrived in golf shirts and kakis. Entertainment was good in the theatre and the lounges...but the volume is turned up waaayy too loud! Onboard duty free shops were no deal and Guess brand outlet store stock sold at much higher prices...LOL. The ship has a very Carnival Cruise Line décor. The art was really weird. The atrium lounge area has no wow factor. On board the ship I felt like I was at an Italian Family Camp week. Truth! The ship holds 2800 passengers and you could never get away from them outside the spa. CONS: Yes my biggest negative the service sucked, and the staff were very abrupt. PROS: balcony staterooms are large, bathroom large, balcony large. Great Spa facilities, dining room food did not disappoint. There are other Cruise line options that are well versed with North American Cruising passengers and would make a more enjoyable cruise. Avoid Costa & also MSC Cruise Lines. I am an avid cruiser, its just my experience and my opinion. Cheers! Read Less
Sail Date July 2015
Boarding was a battle. The bar staff with the exception of the main one on the second floor had poor service and the mixed drinks tasted terrible. We got the all inclusive and have regretted very much as my wife only had a few mixed ... Read More
Boarding was a battle. The bar staff with the exception of the main one on the second floor had poor service and the mixed drinks tasted terrible. We got the all inclusive and have regretted very much as my wife only had a few mixed drinks and left most of them. The wifi is also a rip off they charge by time blocks and it's not customer friendly nor gives you a counter and it is extremely slow. Ship computers will not allow you to download gotomypc. With a few exceptions of excellent service. They double charged me on all items and it took an hour to get things sorted out while making it seem as if they were doing me a favor. Extremely poor customer service. Read Less
Sail Date June 2015
Having never been on a cruise before, the decision to take Costa Deliziosa was based more on its itinerary than on the ship itself. However, the travel agent told us the ship was new, so our expectations about the ship and the places we ... Read More
Having never been on a cruise before, the decision to take Costa Deliziosa was based more on its itinerary than on the ship itself. However, the travel agent told us the ship was new, so our expectations about the ship and the places we were about to see were quite high. We have travelled to the port of embarkation - Savona - by car and managed to find it reasonably easy, considering that the Italian motorways seem to think it is not necessary to mark Savona (which is still a bit of mystery to me). However, once we found the port the process of embarkation was well organised and did not take too long. The luggage was taken from us at the car and delivered to our cabin. The price for parking the car at the port was 110 EUR for 11 nights. Once on the ship, the lobby and other areas have a distinct kitschy feeling to them - a lot of red, gold and similar. Tasteful it was not. Since the ship has many lifts, getting to the 8th floor was not a problem. The cabin was spacious and as described, with a good size balcony. The cabin steward appeared almost immediately and inquired if we were OK; indeed, he was one of the bright sides of the journey. Always able to help, cheerful and courteous. The lunch in the self-service restaurants was a taste of the things to come: crowded to the point where sometimes it was difficult to find a table. No drinks were included at lunch, which meant we had to pay for every bottle of water or coffee. We have chosen the second sitting at dinner, meaning we started at 9.15 and would usually not finish before 11. The choice at dinner was good, and the service courteous if not always the quickest. However, it is definitely not the gastronomic experience they advertised. The entertainment sometimes provided at dinner had a distinctly Italian flavour to it, and after a while it is a bit much. We have chosen an excursion provided by Costa at every port. This turned out to be rather pricey and not always good value. The quality of guides varied significantly and, having chosen the English speaking option, we were always put together with some other group which meant the guide has less time to explain the things in language you understand. In some ports, language abilities of tour guides were not great; sometimes, the tour guide gave disappointingly little information in general (I am looking at you, yes, the guide in Malaga!). However, compared with the option of doing it alone, we felt it was better this way. Our feeling was confirmed in Tenerife, where we (according to the ship gossip) left some passengers because they did not turn up on time. The entertainment on the ship was very much geared toward Italians - reasonable since they represented about 80% of the guests. Imagine a RaiDue show with 80 year olds participating. Nice for Italians, funny for others to see. Did I want to join in? Definitely NOT. However, some services were below expectations. Most importantly, the cruise cost us about 30% more than expected due to rather expensive beverages on board (no package was offered to us when we paid for the cruise). To all beverages, additional 15% service charge is added. The internet on the ship is a JOKE and waste of money. 10 EUR (plus the always present 15% service charge - for what exactly?)for an hour's worth. Newspaper service was sometimes late - I paid 17 EUR for a weeks' newspapers, but it was sometimes delivered at 5 p.m. Was not impressed. The same goes for host for the English speakers, Paul, who was socially awkward and really did not understand that some people are not native English speakers. The information on disembarkation for the English speaking was the case in point: speaking quickly ("just to get it over with"), some people did not understand all the instructions. Having seen the Italian and German presentation later on, the difference was drastic. Information where we would get out luggage was confusing: different in Italian and English. Finally, on the last day "at sea", we were given extensive feedback questionnaires. While giving the disembarkation instructions, the English host pointed out how we are supposed to give out the highest marks because the personnel bonuses depended on it. I mean, WHAT? I found this deeply inappropriate and offensive - both as a guest and as someone working in service industry. I also felt that there was not enough space in the questionnaire to write in your own words what you really thought of the cruise. All in all, it was not too bad for our first cruise experience. However, we will not choose Costa for our future cruises. We have paid a discounted rate for this cruise and would be really really dissatisfied if we paid the full price. Read Less
Sail Date October 2011
The ship was absolutely beautiful, spotlessly clean and the destinations laid out for passengers was first class, most of the time. The meals and the service in the dining room was excellent. The waiters very helpful and courteous. ... Read More
The ship was absolutely beautiful, spotlessly clean and the destinations laid out for passengers was first class, most of the time. The meals and the service in the dining room was excellent. The waiters very helpful and courteous. However the meals in the self service areas was awful. If you did not like pizzas or burgers every day you had unapertising salads. Very unimaginative. No notices to say where breakfast, lunch or dinner was being served and the staff were rude and very unhelpful. The reception desk - some staff were extremely nice, but others looked as if they did not like their job of work and a brief word was offered. The information over the tannoy system was in 6 or 7 languages and the British language was spoken so quickly with an accent we could not understand. I cannot find words to describe the dreadful manners of the other holiday makers on board, I will refrain from mentioning which country's they were from, but the cruise was mainly catered for three main countries - so those reading this review, if it is printed, will know exactly who I mean and they were not British. There were only a handful of British people on board, and those we spoke to were very unhappy with the way we were treated. If I was elbowed out of the way once, it happened on several occasions. I was black and blue!! The British girl giving the disembarkation talk was appalling. We were told over a full 10 minutes that we must put excellent in box No. 1? If not it would not be fair on all members of staff. Does this tell a story? Sorry folks, but that was my first Costa cruise and it will be my last. A very expensive cruise once on board. Read Less
Sail Date February 2011
There are contradictory views on the Costa Deliziosa , but ours was one of disappointment.We had lots of interaction with several other nationalities and when we voiced our disappointment everyone of the "serial" cruisers said to ... Read More
There are contradictory views on the Costa Deliziosa , but ours was one of disappointment.We had lots of interaction with several other nationalities and when we voiced our disappointment everyone of the "serial" cruisers said to us "dont judge cruising by your experience on this ship, this is the worst cruise we have had". The main causes of disappointment among the people who we spoke to were -The food being of a poor general standard and unpredictable. -Customer services were described in the whole spectrum from indifferent through to downright rude. There was a general can't do won't do attitude. However we cannot fault the waiters bar staff and cleaners.We met a journalist from an American magazine [Travel and Leisure ] who said "if you speak English they don't want to know". -There was a lack of information or misleading information particularly about the ports of call, it seems that Costa dont want passengers to go ashore unless it is on one of their trips. -Costa charge 6 euros per person per day for service charge but then they add a further service charge of 15% on purchases of drinks etc. -When we booked our cabin we were told it had a partially obstructed view - there was a life boat out side which we could neither see over under or round. It had dense smoked glass and when you tried to look out it looked like a grey November day at home.We asked to be relocated [we were willing to pay more] we were told that nothing was available but Italian passengers near us were moved. - Customer services refused to credit us with our onboard spend of £200 which was in the advert when we booked. To be honest the list is endless but read the reviews by Colin Short, Robert Todd, Brian Gibbins and Jane Stephens as they had problems similar to ours. Read Less
Sail Date May 2010
First let me say we have cruised about 20 times on various lines and have thoroughly enjoyed everyone of them. So, we are not serial moaners and we have never had cause to report a negative review before. This cruise was 18 nights ... Read More
First let me say we have cruised about 20 times on various lines and have thoroughly enjoyed everyone of them. So, we are not serial moaners and we have never had cause to report a negative review before. This cruise was 18 nights repositioning from Dubai to Savona visiting many ports in the Emirates, Oman, Egypt, Jordan and Italy. Major sightseeing to the Pyramids, Luxor, Petra, Suez Canal, Rome as well as the fabulous Dubai. The Deliziosa is a beautiful ship and we had a very comfortable deck 8 balcony cabin. The cabin ceiling made noisy creaking sounds for a while during the night but we got over that. Our issues with Costa are in our opinion not minor however. The food in the buffet and the dining room was consistently bland, lukewarm and lacking in choice. I would go as far as saying badly cooked. We cannot understand how Costa would want to represent Italian cuisine this way. Even the Pizza and Pasta choice and quality was poor. We knew the drinks were expensive so we organized in advance a J2 all inclusive drinks package at £32(Sterling) per day each. For 18 days, this was a lot of money. We are not big drinkers but we were with friends and do like wine and beer in the lounges in the evening. I can tell you when we tallied it up, our drinks bill would have been even higher without the J2. The huge negative about this is that once on board, the information on the J2 we had been given by Costa in advance, was contradicted, sometimes in a very humiliating way. We were faced with asking again and again for clarification on what we were entitled to. Even the Maitre d wanted to disagree. When we asked the English speaking rep to solve this issue for us, she started by telling us she knew all about it and that what we had been told before we sailed was wrong. However, when she came back to us a day later, she was delighted to tell us we had been correct and that the J2 package included any drinks up to 6.99 euro each and included prosecco. The Deliziosa, we have read, is a "green" ship. This does not excuse the serious lack of effective air conditioning in all areas including the cabin. The excursion choices were great but sometimes you just want to get off the ship for a while and look around. In all our other cruises, info e.g. taxis, dos and don'ts, maps, little bit of history, was supplied in paper form either direct to your cabin or picked up near the gangways. Not on this cruise. One solitary gentleman sat in the atrium each night and the passengers had to queue to speak to him for this port info. Information generally is not easy to obtain. This may be due to the language difficulties and there might have been much more available to the Italian passengers. The entertainment was dire. Repetitive and dour. Childish games. Grand pianos often played by a machine. Classical type singers. Nothing lively and upbeat in the lounges. (We were early sitting so didn't do the disco) We found the crew largely very nice but the service was average. We did however have great service from our dining room waiter and another waiter in the Cafeteria Sugar. Unfortunately we found the officers, aloof and disinterested. Disembarkation was not pleasant. We had red luggage labels and were to meet in the theatre. There were hundreds of red labels and once all gathered, we were told we could get off. There was no crowd management at all so there was loads of shoving and pushing to reach the gangway at midships. Not a pleasant experience. Read Less
Sail Date May 2010
Costa Cruise or Costa 'a lot' as indicated on the wed. We booked the cruise via Thomas Cook who we feel manipulated the fact that Costa Cruise who will allow you to book a cruise & flight even though 'no' ... Read More
Costa Cruise or Costa 'a lot' as indicated on the wed. We booked the cruise via Thomas Cook who we feel manipulated the fact that Costa Cruise who will allow you to book a cruise & flight even though 'no' flights were available & then contact you three days later to say 'sorry' we don't have any flight - so Thomas Cook then offer to construct a package for you, which you end up paying £400 plus more for! We flew with both KLM & Air France. KLM were excellent in terms of service & in flight entertainment as well as meals. Air France were not; with poor service & in particular poor meals. We arrived in Dubai on the 5th April & were transferred to the port, arriving around 7.30 am to embark onto the ship (Costa Deliziosa) @ 8.30 am. At check-in the staff looked bored & provided little in any information on what we were to do or what time we would be boarding the ship - other than give us a 'public health' form to fill in. They also take away your passports, the reason becomes apparent when you leave the ship - the reason why their keep your passport is that you have to clear your bill (either by credit card or cash) before your passport are returned! This we feel speaks volume of the type of people who run Costa - treating all with distain. We embarked @ around 9.30 - again without any information regarding the ship or our cabin or cabin keys, which apparently you have to find yourself & the keys are left in-side the open cabin with your luggage! The ship is lovely - new & very clean. We had a cabin on the '8th' deck which was had very little engine noise - but the lower cabins may not be the same. The cabins have no robes or bathroom condiments such as shampoo, conditioner etc. The meals were average & the drinks were very expensive, as were the excursions. The 'Wed' site indicates that a daily charge of €7/14 per day is charged as a service charge or tip for the cabin boy, cook, cleaners etc, which adds around £110.00 per couple per week to your bill BUT what they don't tell you is that in addition every purchase on the ship i.e. drinks etc. also a service charge applied of a further 15%. We worked out that for the week we paid around £180.00 in mandatory 'tips' to Costa, we would have preferred to give this to the staff direct but the customer service desk were less than interested in our comments. The excursions are very expensive, charging around £50.00 per person (£200.00 for a family of four) to go to the beach @ certain ports - the taxi (for four) charges around £20 to £30. On the visit to Bahrain; Costa fails to tell you that the day you dock (Friday) is a holiday in Bahrain & all the shops are closed! Their only tell you once you have paid for the excursion & then refuse a refund when you complain - we spent 15 min's in Bahrain - nothing was open; no Malls etc! You need to keep an eye on the daily activities & meal times as Costa will change them without notice so when you go to lunch @ 13.30 you will find they have changed the opening times from 13.00 to noon, closing @ 13.00! Disembarkment is a farce, people leave the ship over a three day period, with them milling around the ship with bags, sitting & sleeping as you are trying to enjoy the rest of your holiday. The instructions as boarding are none existent, we sent 10 min's on the process of leaving the ship & 20 min's been told how to fill in the satisfaction survey form, been manipulated to tick the correct boxes by the crew!! If you leave the ship @ 10.30 you will be told to leave your cabin @ 6.00 / 6.30 in the morning! We enjoyed the cruise in spite of Costa 'Lot'. Read Less
Sail Date April 2010
We must say the Air France flight was great, even though we have a change in Paris it all went really well. We arrived at Dubai airport and experienced our first stampede from our European neighbours; they just don't know how to ... Read More
We must say the Air France flight was great, even though we have a change in Paris it all went really well. We arrived at Dubai airport and experienced our first stampede from our European neighbours; they just don't know how to queue. We checked in at the port to get on board and the process was painless enough. Our cases turned up at the Cabin by the time we had eaten. We can only say that we had so little information on Dubai and how to get around and even where we were would have helped as we weren't sure how far the places of interest were. This was a common theme throughout the Cruise i.e.: if you took one of their excursions that's fine but! Try to get really useful information from them was impossible. We could have done with currency values, Average Taxi costs & whereabouts? Where we were when we docked as the Port map they gave us was worse than useless. We did take some of their Excursions and we had a nightmare in Mumbai, after negotiating the step up to the Bus which was at least 75cm (a difficult climb for people with Arthritic Knees) bearing in mind most people on the ship were 55-75. To keep jarring their knees climbing on & off some people choose just to stay on the bus and miss the sights. The main problem was that the buses PA system didn't work so we sat at the port gates for 11/2 hours whilst they waited for a new microphone. This turned up but was equally useless so went pressed on obviously we couldn't hear the guide so Mumbai was as much a mystery to us at the end of the excursion as it was at the beginning. The guide didn't even bother to gather us together when we could have heard her she just walked off with just a lucky few who were able to catch a few bits of info. This excursion was meant to be 41/2 hours it ended up being 81/2 we even missed our meal in the main dinning hall due to arriving back late. When we complained to the Tour Desk on the ship they were totally indifferent towards us. However we pursued our complaint by letter to the Tour Manager and we threatened to speak with her manager and in the end we received a credit for the trip. In general we found the Costa officers & management staff Egotistic & Arrogant it is of course very impressive that they speak so many languages but they manage to be arrogant in everyone and don't really listen to their customers, who after all are paying their salaries. The drinks were expensive but we bought a package for 99Euros which turns into 114Euros due to 15% service charge (which they still charge even when you get your own drinks which we had to a few times). The food in the buffet area's was very similar each day and very oily which we understand is the Continental way but 18 days of it get's to you. The Dinning room meals were very small and sometimes both we and our table companions found it difficult to find something to their liking. It should be said the Ports of call were great and this is what we signed up for but Costa never stop amazing us with their arrogant ways. We did feel that if we had sent our wallets & purses and stayed at home they would have liked that better. We put all this and more in their on board review but we don't think they listen to their customers and they will continue doing what they want instead of listening to their customers. An example of their arrogance is we had to alter the Itinerary due to the Indian government altering their visa requirements which meant we had to visit all the Indian port in succession unfortunately not all passengers had the new Visa so it would have meant some people missing out on some ports, this was not acceptable of course and the Captain moved the Itinerary around so that the requirements were met. Costa, had they listened to their customers that actually rang them in January to inform them of this could have handled this a lot better than waiting to when the ship was underway and people were concerned that they would miss out. This all caused concern etc when it didn't have to it also meant we spent extra days at sea. There was a Big Screen by the central pool and it was on all the time however all it ever played was Costa Promotional films. They did show a Charlie Chaplin silent movie one night. But like everything else if you wanted to watch a movie they had a cinema where you could pay 8.95euro each or you could watch a film in your room for the same price. It fair to say that we will never travel Costa again we have been on 25+ cruises and we can honestly say that Costa Line don't begin to compare with other cruise lines. Read Less
Sail Date February 2010

Top Costa Deliziosa Itineraries

Costa Deliziosa Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.0
Entertainment 3.0 3.3
Public Rooms 3.0 3.8
Fitness Recreation 4.0 3.4
Family 3.0 3.4
Service 2.0 3.3
Value For Money 4.0 2.9

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