3 Helpful Votes
Sail Date: January 2018
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ... Read More
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ports - 2 days in Richards Bay - a coal export port in South Africa. Fine if you enjoy coal dust with your meals on deck. Second class entertainers and a Cruise Director who seemed bored and was just going through his usual patter. Dirty sun loungers on the very small and crowded sun deck. Worn out, thin and torn deck towels Grossly overpriced tours arranged by the ship. Very poor meet and greet - mainly concerned with getting a swipe of your credit card ! No meaningful meet and greet after returning from shore visits. Food - good but not exceptional for a cruse line that pretends to be at the top of the cruising league. I am not alone in this view - it represents the view on many fellow passengers that I spoke to on the cruise that left Cape Town this January. Read Less
1 Helpful Vote
Sail Date: January 2018
Wanted to explore South Africa. Cruise enabled us to see a good deal of this country. We were guided by the knowledge and wisdom of an outstanding lecturer, Rob Prescot and the kind and informative interraction with Ira Feldman.. ... Read More
Wanted to explore South Africa. Cruise enabled us to see a good deal of this country. We were guided by the knowledge and wisdom of an outstanding lecturer, Rob Prescot and the kind and informative interraction with Ira Feldman.. The ship staff was very professional. Excellent service without being overly solicitous. The dining experience was overall outstanding. Top cuisine choices from Japanese to French to Italian and to general cuisine. The entertainment under direction of Adam was outstanding. The young voices were first class. At least two singers were worthy of the Opera staage. The selection and presentation was very professional. The Silver suite was very spacious and the hotel services provided by Al and Niki were excellent. The ports of call were determined by the cruise itinerary and not the very best. Two days in Richards Bay was too much. Too bad you could not find a place to dock closer to Plettenberg Bay and George which is the heart of the Garden route. Read Less
3 Helpful Votes
Sail Date: January 2018
By comparison with 4.5 company such as Oceania and 4 star cruise company such as Princess or Holland, we do not consider silversea as a 5 Star cruising for the following reasons; - at least 50% of the staff are not easy to approach, ... Read More
By comparison with 4.5 company such as Oceania and 4 star cruise company such as Princess or Holland, we do not consider silversea as a 5 Star cruising for the following reasons; - at least 50% of the staff are not easy to approach, they are not smiling and it looks like we disturb them - the butler of our room was not proactive and the few request we made got poor reception - a lot of small details were not addressed properly: the public restrooms around the pool were dirty and hand soap as well as hand towels were missing, around 3 o’clock in the afternoon no towels were available around the pool, some of the cushion of chairs around nd the pool were dirty - the quality of food at the restaurant on deck4 was inconsistent at lunch as well as dinner time; it was very far from the quality of the meals served by Oceania and even by Princess - except for the speciality restaurant such as the Italian and the French relais&châteaux restaurant ( but we have to pay an additional 60$us for this one) where the meal were very tasty, the other restaurants meals suffer lack of nice presentation and or lack of flavors especially the fish and sea food plates that tasted barely nothing - unlike all other cruise lines that we experimented, there was no special of the day breakfast offered at breakfast time: the breakfast menu was always the same and was identical at the in room service Read Less
2 Helpful Votes
Sail Date: December 2017
I went on this cruise with my family (five adults total). We are all experienced with cruises and given that this is a luxury line, we were very surprised at the service we received and the low quality of the food and entertainment. The ... Read More
I went on this cruise with my family (five adults total). We are all experienced with cruises and given that this is a luxury line, we were very surprised at the service we received and the low quality of the food and entertainment. The food was on par with cruise lines like Carnival and Celebrity. It was edible but not particularly good, very surprising for such an expensive line. The staff also had no idea how to handle food allergies. At one point, after repeatedly telling the waiter that a member of our party was deathly allergic to shellfish, he delivered soup to that person with crab in it. Luckily, we recognized it before they ate any. The shore excursions were lacking and the staff was difficult to work with and refused to even answer questions. The excursions manager was openly hostile, which is something we have never experienced on any other cruise line. We definitely wouldn't cruise with Silversea again. Read Less
2 Helpful Votes
Sail Date: December 2017
It WAS going to Madagascar, but plague broke out there. They didn't compromise, we didnt for instance, call in at Zanzibar as last minute port space apparently unavailable. Just awful port of call at Mozambigue (an island, desperately ... Read More
It WAS going to Madagascar, but plague broke out there. They didn't compromise, we didnt for instance, call in at Zanzibar as last minute port space apparently unavailable. Just awful port of call at Mozambigue (an island, desperately poor) and 5 sea days, ugh!!! luckily calm seas... nothing to do all day. OK for those lounging x pool but hardly any activities and those there were, very uninteresting. One of the entertainers put on CRAFT, certainly the ship didn't bother unless he had. Days at sea extremely boring. A XMAS/New Year cruise. Hardly ANY decorations and the Xmas day fare was shocking, totally inappropriate. No turkey roast, no gravy, no Xmas pudding. A horrid, horrid menu. NYE not much better. There was a big gap between finishing dinner and when the festivities started around the pool, just sat and looked at each other. A dessert spread laid out, not really interesting. No flowers on tables in dining rooms (told, Xmas decorations took up all the room, WHAT decorations were those?!!) nor attempts to Christmasise the atmosphere, sad. Worst Season on a ship ever. Some years ago, SUN Princess whopped up its Xmas cruise, decs. at all cabin doors, everywhere else, dining tables, adorning steps down to foyer, wonderful NYE's celebrations with champers pyramid, carols, great Xmas music, etc. etc. Went to so much trouble. Hand hygiene NOT attended to, a few hand squirt machines at dining entries, but no attempt to ensure passengers used them. One lecturer who stuck to his boring subjects with heavy Germanic accent, hard to discern. Didn't attend any lectures in consequence... Horrid DARK chocolates in cabin at night. Naturally shore excursions pricey but overall quite good. My butler and cabin girl were good and got what I asked for without hesitation. Other passengers weren't so lucky, complaining bitterly about their cabin staff... LOVED 3 nights Seychelles prior embarkation, helped bond with other passengers and lovely location. Read Less
Sail Date: December 2017
We were were encouraged to continue our explorations along Africa's East Coast because of a very favorable experience with Silver Seas on the Silver Cloud, along Africa's West Coast, 2015, Accra to Capetown. As land/sea world travelers ... Read More
We were were encouraged to continue our explorations along Africa's East Coast because of a very favorable experience with Silver Seas on the Silver Cloud, along Africa's West Coast, 2015, Accra to Capetown. As land/sea world travelers of over 50 years, our global adventures have included 93 cruises on all types of ships, from basic to luxury. Traveling has become increasingly difficult, expensive, and even dangerous. But even with lowered expectations, our voyage on the Silver Spirit was extremely disappointing. The ship is scheduled for dry-dock enlargement in Feb. 2018, and it seemed as though staff on board had already shut down. Entertainment on board was very average, gym poor, single lecturer not to my taste, shipboard activities practically non-existent. Food was uneven,- occasionally excellent and sometimes both poor and chaotic. Service often was patronizing. Madagascar was cancelled because of the plague, but Mozambique Island was a dismal substitute. Tours were overpriced, but necessary because of the danger. Certainly, overcharging for virtually everything does not automatically make for a "luxury" cruise. Read Less
3 Helpful Votes
Sail Date: December 2017
I chose this trip because of the itinerary and Sil Seas reputation. We went to Abu Dhabi where were were looking forward to seeing the new Louvre; t it was closed on Monday when we arrived!!! Why weren't we told so that we could have ... Read More
I chose this trip because of the itinerary and Sil Seas reputation. We went to Abu Dhabi where were were looking forward to seeing the new Louvre; t it was closed on Monday when we arrived!!! Why weren't we told so that we could have gone there from Dubai where we had two days to spend? Two of the five Gulf States were not worth a visit. BTW, Silver Seas should have specified just how "long sleeves' and "appropriate attire" were defined by the mosques. Several women were not allowed in, and I managed to buy long wrap just in time. The food on board was poor!!! The breads were stale, un-warmed and the same old same old every single night. Same old desserts at night as well. Service poor on deck 4 restaurant; we came in at 8 and ended up being 20 minutes late for the ten pm show. Voices of Silver Seas were good only with soloists or duets. Hypnotist was an insult!!! Lectures were uneven: the Indian father and daughter, especially the former, were difficult to understand (accent). Maldives where we landed was a dump. Disembarking took two hours; checking into Seychelles another three. Too late to do anything there. We should have spent several days visiting the beaches and the Botanical Gardens and skipped the Maldives and two of the Emirates. Drill inadequate; our room with hundreds others sent to the theatre instead of muster station. What if theatre was on fire or flooded??? Exercise balls in gym filthy; no elastic stretch bands in sight. Read Less
2 Helpful Votes
Sail Date: December 2017
We boarded the Silver Spirit in Dubai and sailed over to the Seychelles - lovely itinerary with some nice sea days as well. Getting onboard the ship was easy and very fast and just no Q's at all. The ship looked lovely and the staff ... Read More
We boarded the Silver Spirit in Dubai and sailed over to the Seychelles - lovely itinerary with some nice sea days as well. Getting onboard the ship was easy and very fast and just no Q's at all. The ship looked lovely and the staff were amazing. We ate in most restuarants my favourite been the main dining room and Hot rocks which is up on the pool deck - gorgeous when you are in port to dine up here. The suite was gorgeous lots of space and very nice furnished with a great dressing room area for your clothes and shoes so it keeps your suite tidy. The butler and room attendant looked after us very well and kept our bar and toiletries stocked up. I would bring the butler home if I could. The beauty of Silversea after the lovely ships, staff and food is the size of the ships you sail right into the ports and some destinations you actually over night in which is lovely to do. However if you don't over night they seem to spend a lot longer in port than other cruise ships and the fact you sail right into the port with out getting on the tender boats is a big plus. We did some of the ships excursions which were excellent in Cochin we went on the River Boat and in the Maldives we did the beach visit to a resort - for such a wonderful destination we really needed more time. In Mumbai we took the private car trip with guide which we enjoyed as we could determine how long we were going to stop. Guests onboard are a mix so you find you are not dominated by any nation and a real nice European feel onboard the ship. Entertainment - there is a show each evening and the performs sing extremely well - we liked sitting in the bar and listening to the piano player or the Jazz bar was just excellent. Also enjoy going up to the DJ and sitting on the terrace listening to the music after dinner. Totally recommend for people who like the nicer things in life and enjoy real quality. Not much activities for children so you don't find children onboard really. Read Less
Sail Date: November 2017
We travelled Barcelona to Rome in November on Silver Spirit we did this cruise to catch the last of sunshine in the med. We started in Barcelona and ended in Rome The embarkation in Barcelona was seamless a perfect start. The main ... Read More
We travelled Barcelona to Rome in November on Silver Spirit we did this cruise to catch the last of sunshine in the med. We started in Barcelona and ended in Rome The embarkation in Barcelona was seamless a perfect start. The main ports of interest were Malta (arriving by sea was majestic) and both sides of Siciily The ship we have sailed in before and were not disappointed. We had a Silver suite and were looked after so well by butler and steward. The food was excellent in main dining room and La Terazza and we loved Hot Rocks where you cook your own food on the deck, so entertaining even if if the weather is not so good! Having also recently travelled on Silver Muse who no longer have a main dining room, we prefer the dining arrangements on Silver Spirit The entertainment was really good especially a visit by Il Vollo which was turned into theatre plus gala dinner. The three singers gave a first class performance which brought the house down Will be booking another Silver Seas cruise soon Read Less
4 Helpful Votes
Sail Date: November 2017
My second cruise with silversea. I found the silver shadow far more engaging. My first day onboard was a put off in that I didn't find it either welcoming or friendly. As it's only a 4 day stint I have a gut feeling that many of the staff ... Read More
My second cruise with silversea. I found the silver shadow far more engaging. My first day onboard was a put off in that I didn't find it either welcoming or friendly. As it's only a 4 day stint I have a gut feeling that many of the staff took the foot of the peddle. Other than the cabin staff and waiter in the section of The main restaurant I ate in every day the word that best describes most I encountered was disinterested. The experience on silver shadow prompted this short journey as it was absolutely fantastic. I had no hesitation booking 2 further cruises with them next year, however if not for the fact that I am committed to flights for both journeys I would think again. The inconsistency in service levels between both ships indicated that some of the service personnel on this vessel choose to take a little downtime. Cabin and food excellent, linens bathroom superb. Glad it is undergoing a makeover public areas are a bit tired Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 5.0 3.9
Entertainment 4.0 3.5
Public Rooms 5.0 4.3
Fitness Recreation 4.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 5.0 4.3
Value For Money 5.0 3.7
Rates 4.0 4.0

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