6 Helpful Votes
Sail Date: November 2015
Our second trip on the Nieuw Amsterdam, both times in November. Embarkation was a snap and the check-in line was not too bad. Our stateroom (a low-cost upgrade from Verandah to Signature Suite) was ready for us as we boarded, around 1:30. ... Read More
Our second trip on the Nieuw Amsterdam, both times in November. Embarkation was a snap and the check-in line was not too bad. Our stateroom (a low-cost upgrade from Verandah to Signature Suite) was ready for us as we boarded, around 1:30. The worst part was getting to the port through heavy traffic back ups but John's Car Service (try him) was "creative" in getting us past the mess. The suite was well worth the extra money (heavily discounted upgrade at the last minute) and we enjoyed the additional space and wide balcony. Very comfortable and our cabin steward provided impeccable service every day, every way. We were very close to the mid-ships elevators and that was very handy for early AM coffee in the Lido and otherwise getting around. Food in Manhattan dining room was OK to good and the steak and lobster tail on Friday night was really good. The service is somewhat spotty and can be slow. We had to wait 30 minutes one night for the appetizer to appear and my discontent was quickly noted and addressed. The dining captain robustly apologized, we were given complimentary wine, and the rest of the meal was served promptly. Not only that, we were tagged in the system, and given the same exact table the next night presumably so the staff could redeem themselves - and they did - and following nights, our table ticket was noted we believe for enhanced attention to detail, which we received. Short story, don't hesitate to let them know if you are unhappy and the problem should be addressed. Not happy with having to wait for a table for 2 almost every night. The food is good but not worth much of a wait. They need to adjust seating for more couples-only tables. Pinnacle Grill was excellent as usual and recommended. We did not try Tamarind or Canaletto this time. Lido is what it is - a cafeteria line but the food is good, there's as much as you want and the table staff is attentive and friendly. Did not have trouble finding a table at any time. Entertainment was a bit bland and we only went once to the theater to see a very funny comedian. Not a real priority for us, but we would have gone more had the entertainment been more compelling like it was last year. The Digital Workshop event we attended helped us understand and now apply the MicroSoft OneCloud service and the presentation was well done. The Culinary Arts cooking show was OK but the chefs were hard to understand. The "dating game" night was the hit of the cruise and Mario did a great job with it. We did one HA excursion in San Juan - the Culinary and History walking tour. Not strenuous at all other than one 200-yard uphill climb but the guide stopped several times up the hill. No problem. She was very good and learning about Mojitos and Mofongo and consuming them was a treat. We took a non-HA tour on Grand Turk for $25. It's a laid back trip around the island, what there is of it, and you see the cool lighthouse, and there is some shopping. Not worth more than $25 - the agency is right on the beach. Grand Turk is mostly known for scuba and snorkeling, plus fishing. If that's your gig, you're in heaven. St. Thomas is also big on the water events including Megan's Bay beach, and so on. There are 1.1 million jewelry stores (or so it seems) and they play the 60% off game using highly inflated prices to start, so that you really don't save anything but the people are polite and friendly. Bargain hard and walk away if you must. Great selection of liquor and perfume, too. Taxi rides are reasonable, about $4 each to "downtown" and you can take trips around the island. HA's private beach at Half Moon Cay is beautiful - amazing. You take a tender service from a bit offshore (the deep water) and the ship does not anchor but holds in place for 7 hours using only the bow and stern thrusters. Pretty cool. Don't like sand? It's a great day to enjoy the pool deck with peace and quiet. We used the well equipped fitness center twice. It's a fitness center and hit has a good view. What more do you want? All the staff we dealt with were supremely polite and helpful but we never spoke to and hardly saw any senior officers or staff other than Mario the cruise director (after all, that's his job) and the venue instructors. But it didn't seem to matter, so, not a big deal. The disembarkation was V E R Y slow because of US Customs who ran only 3 lines, causing us to take 50 minutes to clear customs. That's the last impression we had of our trip and HA needs to work out something with Customs to smooth this out. Heck, pay the overtime for one or two agents to work an hour on Sunday for crying out loud. You don't want the last impression of HA to be standing in a long line, ya know? C'mon Mickey are you listening? Read Less
1 Helpful Vote
Sail Date: November 2015
My husband passed away in April. Not wanting to spread a Thanksgiving at home, a booked the holiday cruise for me and Alex, my son, which came with a total on board credit of $400. Alex spent six years in the Navy and has returned to ... Read More
My husband passed away in April. Not wanting to spread a Thanksgiving at home, a booked the holiday cruise for me and Alex, my son, which came with a total on board credit of $400. Alex spent six years in the Navy and has returned to college. At 26, he is younger than most HAL passengers. We took the Amtrak from Tampa on the day before and stayed at the Fort Lauderdale Marina Hilton. The cruise package included breakfast and transportation to the pier. It's a wonderful hotel, great service, beautiful room and a fantastic buffet breakfast. We received a complimentary upgrade and had a great room overlooking the intercoastal. Dinner at Nanking was awesome, with the wasabi mashed potatoes a delight. Sunday morning brought rain, which slowed down traffic and transportation to the pier. We arrived around noon, as did everyone else. Embarkation took about a half hour. For my guaranteed signature suite, we were assigned to deck five next to the glass elevators. I was concerned about noise as well as privacy on the balcony, but that was unfounded. It was quiet and the balcony could not be viewed from the elevator. The previous year, my husband and I had taken the the Eurodam on the same voyage. Two years ago, we sailed on the Nieuw Amsterdam and I was a bit wary and mentioned this to the Holland America cruise consultants. In the stateroom, I found some wonderful gifts, dinner reservations had been made for us at all the specialty restaurants and two one hundred dollar beverage cards helped to easy the journey. The first night we ate at the Pinnacle, where the food is also great. A server mistakenly knocked over my son's drink, which spilled on his iPhone. The charging case was damaged. Holland America not only provided reimbursement before we left the ship. Also, a front desk staff member lent him her iPhone charger so he could charge his phone. The entertainment on the ship was much better than my previous two cruises on HAL, with the comedian actually funny. Alex signed up for the bartending course, where he learned how to make killer martinis. The bartenders in the Crows Nest were fantastic, as were the staff everywhere. I love HAL because the staff greets you with smiles, even on shore when they are off duty, and they remember your favorite drink. Caroline is a wonderful addition to the cruise director staff and led a great pub crawl from the Crows Nest to the Northern Lights. The food in the Canellato was fantastic, with the short rib and gnocchi absolutely wonderful. Alex enjoyed the sushi at the Tamarind. I learned not to mix blue, red and green cocktails. I had the Tip to Toe massage, which was on special and thoroughly enjoyiable for seventy-five minutes. I was on Weight Watchers and found it very easy to eat healthy. The new Slice pizza is wonderful. Alex ate at least one each night. The food is always good in the MDR as well as Lido. The drinks are good and reasonably priced. Alex is studying voice and theatre and performed during karaoke and received a great response. Alex enjoyed zip lining in Puerto Rico as well as jet skiing at Half Moon Cay. I rented a cabana on Half Moon Cay and it was wonderful. Great snacks as well as soft drinks. Not much to see in Grand Turk but lunch at Margaritaville was nice. We were in St Thomas on Thanksgiving so many shops were closed. We did find some nice diamond earrings at a small family store. We had lunch at an open air restaurant. I almost walked out without paying, like on the ship. Everything was immaculate on the ship. In the Lido Restaurant the staff serves you, which is much better than the traditional buffet. Our cabin was always clean. Room service Great and free. The signature suite was a little bigger than the verandah I had before. The dual sinks were nice. However, the separate shower seemed small so we used the one in the tub. I would need to get a really good rate to do it again. Read Less
2 Helpful Votes
Sail Date: November 2015
We sailed on the Nieuw Amsterdam for 3 weeks beginning November 22. It was a B2B2B consisting of Eastern, Western, Eastern Caribbean. The first and third weeks were exactly the same itinerary. This cruise was all about relaxing for us. ... Read More
We sailed on the Nieuw Amsterdam for 3 weeks beginning November 22. It was a B2B2B consisting of Eastern, Western, Eastern Caribbean. The first and third weeks were exactly the same itinerary. This cruise was all about relaxing for us. We had been to all the ports before, and had basically done a similar cruise last year. The embarkation went smoothly. There was a long line to check in at around noon, but it moved fairly quickly. When we embarked we went straight to our cabin to drop off our carry-ons and we were shocked to see our checked bags were already in our cabin. A nice start to the cruise! Our cabin was a balcony on deck 5 near the back. It was nice and comfortable - typical balcony cabin. Our stewards were great and kept us well looked after. We liked the interactive TV with the many choices of shows and movies. The ship is in good repair. We noticed a few changes since our previous cruise on the N.A. last fall. There are new carpets in the MDR and the elevator lobbies. There is a kiosk to print out your own cruise account in the area near the passenger service desk. New china in the Pinnacle Grill. No specialty salts in the Pinnacle grill. Different menu in the Canaletto, etc. The entertainment was very good in our opinion. The cruise director Mario was a pleasant guy and there were always lots of activities listed in the daily planner. The food is overall quite good with a few misses. We found the beef in the MDR to be tough at times. Cruise ship sushi is never good in our opinion. The buffet sushi was not great and the Tamarind's was only a bit better. The desserts in the buffet are just okay. Our biggest complaint was the variety of foods in the buffet at dinner. We found it repetitive. And sometimes the choices didn't seem to go together. Such as on the night they had roast turkey there was rice or stuffed baked potatoes. We would have liked mashed to go with the gravy. Or the night the only choices of vegetables on the buffet were eggplant and curried mixed vegetables. There are lots of people who might not be fond of either choice ( we liked them both). Overall these are small complaints and believe me we never went hungry. We dined in the Pinnacle Grill once, three times in the Tamarind and twice in the Canaletto and enjoyed them all. We bought the Admiral wine package and enjoyed the wines we chose. With the 3 star discount the price per bottle is reasonable - comparable to what we would spend at a restaurant at home. The Dive-In is great for burgers and fries and we loved the pizza from the pizza place on the aft deck of Lido. We found the service this cruise to be excellent. Our stewards were wonderful. The staff everywhere was welcoming and friendly. It amazed us that the waiters remembered our names and greeted us by name whenever or wherever we saw them. (we were anytime dining so at a different table each night in the MDR) We took a chance and booked an earlier flight home out of FLL (10:30 am). We did the walk off disembarkation and it worked well. We disembarked at around 7:30 and we were checked in at the airport by 8:00 am. This cruise was all about relaxing for us. We had a great time and at the end of three weeks we still didn't want to go home. To us, that is a sign of a good vacation! Read Less
4 Helpful Votes
Sail Date: November 2015
We just came off the Nieuw Amsterdam in Fort Lauderdale. The ship was lovely, the service was impeccable and the food was great. Onboard entertainment and activities need to be reenergized and reengineered though....The only activities ... Read More
We just came off the Nieuw Amsterdam in Fort Lauderdale. The ship was lovely, the service was impeccable and the food was great. Onboard entertainment and activities need to be reenergized and reengineered though....The only activities on the program were related to promotions of shops, Spa, bars and art auctions/lectures. Meaningful afternoon activities were almost non excitant. The ship caters to an older demographics (78 average on this voyage) and had 80% repeat passengers. Having such a high repeat passenger count may seem to be a blessing but it is a blessing in disguise...Passengers eat early and retire early and the only time you find anyone in the bars for cocktails would be from 4 to 5 pm in the afternoon. We were supposed to embark in Malaga on 4 November, only problem was that when we arrived in the port on embarkation day, the ship was not there! The ship was delayed in Barcelona and would arrive in Malaga 24 hours late - and no one had informed us! Due to the time difference, we were unable to talk to anyone in HAL, Customer Service, before late in the day and other than the usual "we are sorry", they were not very helpful. They acted more like "Gatekeepers" for senior management than problem solvers. When we finally embarked the following day, the embarkation was anything but smooth...No representatives from the ship on the dock, no porters and no one to assist - it took us almost 2 hours to embark. We were assured by HAL Customer Service in Seattle that all our out of pocket expenses would be reimbursed onboard. HAL, however, had standard tariffs for delayed embarkation and only part of our expenses ended up being refunded. While onboard we never received an apology for all the stress and problems we had experience, not a note, not a bottle of wine or a fruit basket in the cabin. Nothing at all. Although the Neiuw Amsterdam is a wonderful ship, we would be unlikely to sail with HAL again. Read Less
3 Helpful Votes
Sail Date: November 2015
Very disappointing . We have been on this very ship several times before. Things have changed. Very little entertainment and slow dining service. They seem to have reduced dining wait staff. For a transatlantic there was very little to do, ... Read More
Very disappointing . We have been on this very ship several times before. Things have changed. Very little entertainment and slow dining service. They seem to have reduced dining wait staff. For a transatlantic there was very little to do, limited music options. One piano player who started late every night. Poor production shows. Trying to but the BB King Blues show in the Queen's Lounge was a joke. No seats available and if you could get in the music was so loud you were better off sitting a 100ft down the corridor. A wise guy type of cruise director who was so self- promoting it was ridiculous. The lecturer could hardly be understood from a combination of bad microphone and strong accent. Food was good but selection greatly reduced. Ship is in excellent condition. No problem with room and staff. Embarkment was a circus due to weather. Ship did not arrive for scheduled departure and all passengers had to be packed up and put in hotels overnight. Read Less
4 Helpful Votes
Sail Date: November 2015
This was a very lovely crossing. Many more pros than cons. To begin with, the sailing was delayed by a full day due to strong winds and high seas preventing the ship from getting into port. The overnight in Barcelona spent waiting for the ... Read More
This was a very lovely crossing. Many more pros than cons. To begin with, the sailing was delayed by a full day due to strong winds and high seas preventing the ship from getting into port. The overnight in Barcelona spent waiting for the ship was expertly and efficiently handled. Considering the number of passengers HAL had to suddenly and unexpectedly accommodate, this had to have been no easy feat. A sterling performance. Once on board we found the ship elegant, gracefully absorbing her 2000 passengers. The mostly Indonesian crew was nothing short of wonderful, friendly, kind and always happy to fulfill any request. Cabins were spacious, comfortable (we wanted to take our bed home!) and immaculate. Food, for the most part, was excellent. The specialty restaurants we tried, Pinnacle Grill and Tamarind, were superb. Sadly, due to the loss of a day, we forfeited the Azores as a port of call; that was unfortunate as many on board were looking forward to it. Many felt it would have been far better to have sacrificed the uninteresting Alicante. Our major grievance was the lack of quality entertainment on board which was, for the most part, embarrassing. This needs to be seriously rethought. Among the educational offerings, Vivienne Rowan and her series on Ancient Egypt was superb. If you are a night owl or looking for anything fun to do on board later in the evening, it will be a challenge. The movie theatre was always full, folks were always being turned away; reconfiguring the seating might help. And why was there no decent coffee anywhere except at a surcharge in the Explorations Cafe? Read Less
6 Helpful Votes
Sail Date: November 2015
I am a member of the Mariner Society and have sailed a number of times on Holland America. It had been a few years between sailings and this past cruise was a hugh disappointment in almost every respect. Only the Indonesian staff have ... Read More
I am a member of the Mariner Society and have sailed a number of times on Holland America. It had been a few years between sailings and this past cruise was a hugh disappointment in almost every respect. Only the Indonesian staff have keep the high quality. The food was sub-par. The selections were terrible. Lunch at the Lido was just a mad house of trolling plates and not enough seating. Almost no music for dancing. Dull dull dull in every respect and I am writing this as a senior citizen. The casino would put you to sleep--after you could not figure out the slot machines that is. The deck chairs (if you can fine one) just ache your back and are impossible to get of for senior citizens. The fire on board surely didn't win any positive points either! No more HAL for me. It is just not the same Line I once knew. Read Less
6 Helpful Votes
Sail Date: October 2015
This was my first solo cruise after losing my husband. We had sailed on NA in 2012 and I welcomed sailing on a familiar ship. I had booked a guarantee obstructed ocean view and was assigned exactly that. The day before I left home my TA ... Read More
This was my first solo cruise after losing my husband. We had sailed on NA in 2012 and I welcomed sailing on a familiar ship. I had booked a guarantee obstructed ocean view and was assigned exactly that. The day before I left home my TA got an email from HAL to upgrade to a balcony for a minimal amount which I did. My cabin was 6134, port side and fairly close to the elevator, a definite plus for me. The cabin was as I remembered. There was plenty of storage space for me, didn't need to use all of it, in fact. As this was a very port intensive cruise (5 ports in 7 days) I didn't get to take advantage of the balcony as much as I do on a Caribbean cruise. The cabin steward was pleasant, but seemed to have more cabins assigned to him as he was not as visible as I remember from previous cruises. In fact, all of the crew were very pleasant and always a greeting in passing in corridor, etc. I had opted for 8pm dinner and was assigned to a table for 6, but actually only 3 attended dinner. My dinner companions who knew each other helped to make my solo cruising experience wonderful. They were very friendly and welcoming. I looked forward to meeting up with them and conversing during dinner. One of them was Ruth and I recognized her from her picture on the Cruise Critic Message Boards! I ate in the dining room all except 1 night when I went to the Pinnacle Grill with a group of folks that I had booked two private excursions with. I found something on each night's menu that I liked and was satisfied with my choices. I did notice that there were far less choices than previous. I liked the cold fruit soups, prime rib, roast turkey, sautéed sole and the fruit crisps. I went on 2 HAL excursions: "Shopping in Sorrento": only 1 hr and 40 min free time in Sorrento after drive there (lots of traffic) and stopping at cameo factory and wood inlay demo. "Old Town Nice and Eze: I felt this was much better value, we walked around Old Town with guide and then had over an hour of free time at Flower Market. Then we boarded bus and went to Eze, a hilltop town. When I saw the walk up the mountain, I chose to remain at the bottom and walked around a small outdoor market was some food and some jewelry. The other 3 excursions were privately arranged by members of the Roll Call. I enjoyed them. Embarkation: I am not sure if it was HAL or the Italian Port who handled this but it was sort of chaotic. When I walked into the building, I was handed a form to fill out by one person. I sat down to fill it out and 10 min later another person came up to the door and was handing out numbers which turned out to be the group number to board. They didn't seem to be coordinated in this process, people were not going by the numbers called, etc. Entertainment: I very much enjoyed Damian in the Piano Bar. However the rest left something to be desired.... I sat through the show with the female singer, I heard complaints from others that they left because she was too loud. I left the comedian show as well as the variety show. There is definitely room for improvement in this area! The reason I titled this "Rome to Barcelona: 7 Nights plus 1!" is that we were unable to dock in Barcelona on Nov.2nd as planned due to bad weather. This resulted in an extra day on the ship! It didn't impact me in the way that it did others as I was going to remain in Barcelona for 3 days....so I lost one of those and was charged for my hotel. HAL handled the situation very well I thought. They helped those who needed to change air reservations contact airlines, gave us free internet to contact and a form to fill out and send with receipts for charges like my hotel room. I was sorry to lose a day in Barcelona, but being on the ship one more day was a nice way to relax before Barcelona. All in all, I had a wonderful time and would definitely cruise HAL and solo again! Read Less
4 Helpful Votes
Sail Date: October 2015
My wife and I have over 120 days cruising on HAL ships and this latest cruise in the Mediterranean and TA was our longest cruise to date. We have been on the Eurodam on an East coast cruise from Quebec to Fort Lauderdale in 2010 and loved ... Read More
My wife and I have over 120 days cruising on HAL ships and this latest cruise in the Mediterranean and TA was our longest cruise to date. We have been on the Eurodam on an East coast cruise from Quebec to Fort Lauderdale in 2010 and loved it, so booking its newest sister ship was done without looking at many of the reviews on CC. I was interested in how HAL compared with Celebrity since we had done several X cruises in the interim and Celebrity had become our new favorite cruise line. I have waited a few weeks to post this review after our cruise to let the highs and lows mellow a bit and add better perspective than the initial off the ship impressions that are colored by the last 4 days on the ship and our experience with luggage as discussed later. We boarded in Civitecchia, Italy rather effortlessly but were a bit disappointed once we reached our verandah cabin on Deck 5 and realized that the lifeboats stick out so far in the entire middle of the ship as to fully obstruct any view of the water when looking down. Cabins either in front or back of the indent on this ship would be advisable if you would be bothered by this. Although this does not affect viewing straight out, viewing the top of the lifeboat is distracting and not expected when you book a the highest 1A category of verandah on this class of ship. The really good parts of the trip on this particular ship was the good attitude, friendliness, and exceptional service provided by the Indonesian and Filipino crew on the ship. Dining in the Lido was very good both in atmosphere of the surroundings and attentiveness from the crew who brought beverages and refills whenever needed. On Celebrity, it is much rarer to get such attention in the buffet. The crew also did a great job in keeping the ship spotless, rest rooms very clean and stocked and cabins done very well in addition. Shows on the ship were for the most part TOO LOUD and we often had to leave when our ears started ringing in protest to the assault from the production staff in particular. The best shows were done by the special entertainers, magician and comedians. The highly touted B.B. King Blues band was good but in the relatively small Queens Lounge, the amplified sound of the band could only be appreciated at 200-200 ft outside the room in the hallway. Personally we greatly enjoyed the cruise director Mario who had incredible energy and a good sense of humor that we appreciated but others have panned unjustly we feel. The string quartet that we remembered from the past has now been reduced to one violinist and a pianist and the former was adequate but not exceptional in any way. Others have commented on the lack of entertainment on the TA cruise we were on. Indeed, we also found it was strange how much of the entertainment was clustered at the same times rather than spaced throughout the day. There were stretches of many afternoons where there was little to do except read or nap. Food on this trip varied from very good to having to send meals back as inedible rather than just bad. Prime rib, lamb chops and salmon were consistently good. We remember the melt in your mouth short ribs on many previous HAL trips and this time they were dry and very tough. Lamb shanks are also a favorite and although good on the NA they must have come from some VERY small lambs compared to what we have seen in the past. Usually I order more than one lobster tail but this cruise had lobster that was only passable and had a chemically-treated flavor. Wife had a beef dinner one night similar to slices from a steamship round with vegetable and a Yorkshire pudding. The beef could not be cut with the knife provided, the vegetable were mushy and the gravy on the meat was extremely salty while the Yorkshire pudding could double as a hockey puck in consistency/toughness. This is the new HAL we have not encountered EVER in the past. GALA nights are a HORRIBLE idea and there is a very limited menu that does not list the "everyday" items of salmon, steak and chicken but apparently some could ask for these as special off the menu items totally depending on your waiter. On some of the GALA evenings, and when we had to send back our dinners, we would just go up and finish dinner in the Lido. We felt that the selection, quality and speed of service in the Lido far outstripped the dining experience particularly on the GALA nights. Fortunately I like chicken and oriental food and both were always good and plentiful in the Lido. We did eat one evening we were able to get into the Pinnacle and it was SUPERIOR. Lunches in the Pinnacle were also good depending on what you order but service is SLOW and asking it to be expedited just did not compute with the Pinnacle staff. Another distinct difference we noted between HAL and either RCI or Celebrity cruises was the lack of any food in the Lido for many parts of the day and evening after the dinner time interval from 8:30 until 10:30 when a late snack is offered too late for most people before bed. No cookies, snacks or ice cream in the Lido during this interval when the food lines closed at 8:30 (strange). The only snacks during these times were limited to what was available in the Crows nest at the top floor at the front of the ship. But maybe that was a good thing involving enforced exercise!! THE BAD: On the last 4 days of our TA crossing, the temperature in our cabin became uncontrollable and the room was very hot >80 F. Others on deck 5 we questioned also said their cabins were hot so we were not alone. Comments to our cabin attendant and calls to the front desk went unaddressed to fix the problem. On the evening prior to disembarkation in Fort Lauderdale I finally had to go down to the front desk and practically demand a fan to enable us to get through packing (we ran it all night). No one this entire time contacted us, explained why there was a problem or apologize for the inconvenience. REALLY BAD customer support we have never seen before from HAL. This is currently HAL's newest ship and we were using a fan! Disembarkation was a fiasco from the delays in getting off the ship, waiting in lines and general sense of confusion. Once off the ship and retrieving our luggage, we could not find one of my wife's bags.....although there was another one in another section that looked almost identical to hers. Long story short, another passenger took my wife's bag without looking at any of the tags and left hers that fortunately had her cell phone number on the tag. Although this is certainly out of HAL's control, they had ONE woman in the luggage area to help MANY passengers who were having luggage problems. When we finally got her attention she called the person whose name was on the tag and confirmed that she had told her husband to take the wrong bag and would be returning to the port area to swap. After more confusion caused by the person who was supposed to exchange the bags outside the immigration area, we finally got out of the port 1.5 hrs after we had exited the ship. There was a HUGE line at immigration that we were able to bypass with a porter because of the luggage snafu.............anyone who was on this cruise and in that immigration waiting line probably remembers me going up and down the waiting line looking at your bags looking for my wife's. Can't HAL do ANYTHING to convince immigration that they need more staff............and we and that other woman actually went through with someone else's bag...........so how effective is immigration security? MESSAGE HERE: CHECK YOUR TAGS CAREFULLY PLEASE......remember that old airport announcement about "Many bags look alike!" In conclusion, it is sad to see some of the changes on HAL since our glorious cruises on many HAL ships in earlier times. The consistent ignoring of requests to have a reasonable sound levels in entertainment venues still is a company preference after similar comments from our previous cruises. We might cruise on the HAL Eurodam or the new ship Konigsdam in the future, but for now we feel that Royal Caribbean and particularly Celebrity offer better cruise choices and demographics. Read Less
4 Helpful Votes
Sail Date: October 2015
Sailed out of Barcelona on the Nieuw Amsterdam and the experience was wonderful. The staff was very friendly and worked very hard. Our rooms attendants made sure our room was cleaned everyday with clean towels and ice in the bucket. The ... Read More
Sailed out of Barcelona on the Nieuw Amsterdam and the experience was wonderful. The staff was very friendly and worked very hard. Our rooms attendants made sure our room was cleaned everyday with clean towels and ice in the bucket. The Lido and Manhattan Dinning Room staff of food Servers and Waiters were excellent. The whole crew seemed happy doing their jobs. The ship was unable to dock in Barcelona on November 2nd due to heavy winds. I was very impressed how all the staff and officers answered all our questions. We were able to call out from our room to rebook our flight and was given access to WIFI which we used to receive our travel confirmation. I really was impressed with the shows in the theatre. They had some really talented singers. All the Male and Female vocals were fantastic. I don't remember all their names but some did stick out like Johnathan, Melody and Anna. I loved this cruise and would sail on the Nieuw Amsterdam any day. Read Less
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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