9 Helpful Votes
Sail Date: January 2018
We spent 2 days prior to the cruise in Ft. Lauderdale at the Hyatt Place on SE 10th Ave. We bought wine at Total Wine and a few groceries at Publix. Also took the Sun Trolley to the beach. On the day of the cruise we left the hotel via ... Read More
We spent 2 days prior to the cruise in Ft. Lauderdale at the Hyatt Place on SE 10th Ave. We bought wine at Total Wine and a few groceries at Publix. Also took the Sun Trolley to the beach. On the day of the cruise we left the hotel via taxi around 10:15am. We were able to get in the terminal and through security right away. We had 5 bottles of wine and expected to pay a corkage fee for 3 but there was no table set up and no one seemed to know what to do with the extra bottles. We were able to carry them on board. We did go to a Guest Services to tell them and expected to pay the corkage, but was told as long as we drank it in our cabin there would be no charge since it was their mistake by not having a table set up when we boarded. We were in group 1 and boarding began at 11:30, we were in our cabin 4139 before noon. The cabin is a standard balcony cabin but had a larger balcony. We had open seating and wanted a table for 2. I read that you can get a table for two by visiting a podium set up near the Canaletto. However there was no podium set up there after talking to several crew members we found out the podium was now out by the Lido pool. We were able to request a table for two at the 515 seating which was a little early for us but we decided it was worth it to get a table for two. We had been to all the ports other than Amber Cove so I won’t say a whole lot about the ports. We did book an excursion to Santiago and Amber Cove however it was canceled due to lack of reservations. In Bonaire we took at excursion to the mangroves. This was a peaceful relaxing time. Our guide explained about the importance of the mangroves. We also saw some wildlife. I should mention due to weather we were not able to port at Half Moon Cay. The ship had recently been dry docked and was in good shape. We spent the majority of our time on our balcony. We did go to the B.B. King show and also a movie on board as well as a few of the Test Kitchen presentations. As for food, we ate breakfast and lunch on the lido deck. We liked the omelette station and the waffles with warm fruit. At lunch we tried various stations and always found something we liked including the hamburgers and fries in the Dive In. We ate most of the evening meals in the dining room. We found fewer selections that we liked and the service was somewhat slow. The desserts were good. We purchased the Thermal Suite package for $299 which gave us access to the HydoPool and thermal lounges. I wasn’t sure it would be worth the money, however we used it every day at least once a day and often twice. We found it to be so relaxing that DH did not get his usual massage. Despite my frequent handwashing, I ended up with Norovirus the afternoon we were in Bonaire. After several episodes of vomiting, I contacted the medical staff and was given a shot. Almost immediately I stopped vomiting and slept for 8 hours. I had to stay in the cabin for 24 hours to be sure I was ok and not contagious. DH could come and go and never got sick. While not a pleasant experience, I was thankful it was short lived and that I had good care. Debarkation was easy. We were off the ship around 9:45 and at the airport car rental by 10 am. We spent the night at the Comfort Suites in Dania Beach. I will try to answer any questions Read Less
5 Helpful Votes
Sail Date: January 2018
Our last cruise with Holland America was about 12 years ago and we had not been back since because of their smoking policy. I had e mailed Holland America a few times asking when/if they were going to change the policy. They always ... Read More
Our last cruise with Holland America was about 12 years ago and we had not been back since because of their smoking policy. I had e mailed Holland America a few times asking when/if they were going to change the policy. They always declined stating smoking on balconies would remain. Therefore I declined Holland America and cruised on several different lines instead...especially liking Oceania and Viking ocean cruises. In 2017 the policy was finally changed so we decided to try again . We were offered a last minute upgrade to a Neptune suite...wow super nice. We loved the options of the Neptune Lounge and complimentary laundry. The Neptune suites were newly renovated and beautiful. Also the in room coffee maker was appreciated and well used. One big difference we noticed from the past was the food in buffet and main dining room was not as good and neither was the service. But the food in the 2 specialty restaurants we ate in was excellent as well as their service perfect. Reminded me of Holland America meals12 years ago in the dining room...not just the pay extra specialty dining rooms. Also Libraries are obviously a perk of the past. I know most people have books downloaded on electronic devices (me too) but I loved going to the ships library and checking out new fiction books etc to read in the cabin or in a quiet area. Passengers could also leave their read paperbacks on a library shelf as well...all gone now....I believe Oceania Marina still has a wonderful library at least in january 2016 they did? And Viking has quiet reading areas through the ship with lots of books both fiction and non. The shows on Holland America were good, the ship clean and spacious. Disembarkation and embarkation were just fine. We did our own tours or rented a car in ports. Our cabin stewart was easily accessible and cabin kept clean. Holland America has won us back! Read Less
5 Helpful Votes
Sail Date: January 2018
This is our 11th cruise. We have sailed mostly with Royal caribbean. And some with carnival and celebrity. We choose this cruise because we were looking for good food, good service, relaxation and a few ports that we had not been too. This ... Read More
This is our 11th cruise. We have sailed mostly with Royal caribbean. And some with carnival and celebrity. We choose this cruise because we were looking for good food, good service, relaxation and a few ports that we had not been too. This ship is decorated beautifully. Not gaudy but modern classic. The service on the ship was wonderful from the room stewards,to the servers in the specialty restaurants to the cabana attendant. The food in main dining room was alright, nothing special. But the specialty restaurants food was fantastic. We loved the Tamrind. Good service and fabulous food. The pinnacle was good. The Canaletto was alright. This was our least favorite. We had a lido cabana and it was very convenient that I didn't have to worry about if I was going to get lounger or not. The lido area can tend to be a little stuffy. The cabanas attendant Sandy was very efficient and friendly. He was always insuring that we had everything we needed. Enjoyed being served in our cabana lunch everyday. The entertainment was good. The cruise singers and dancers work very hard. They might not be the best but they work hard at their trade. This ship is wonderful if you want a slow paced and relaxing trip. If you want a party ship this one is not for you. Read Less
3 Helpful Votes
Sail Date: January 2018
POSITIVES: PERSONNEL: From a previous cruise we were elated to find “ricky” or ricardo working in the bb kings bar. you are very lucky to have someone with his skills, personality and ability to keep customers happy with ... Read More
POSITIVES: PERSONNEL: From a previous cruise we were elated to find “ricky” or ricardo working in the bb kings bar. you are very lucky to have someone with his skills, personality and ability to keep customers happy with everyone having a good time. what a pleasure! Someone who we have to talk about is walter at the mid-ship lido bar. my wife and would intentionally find where he was at just talk with him and laugh. more than i can count, we would be leaving and our jaws hurt from laughing and smiling. excellent! From a previous cruise we found eric, bartender. very friendly and always smiling and who was mainly in the ocean bar this time. Edward who was part of the bar-staff we had met on the koningsdam. pleasure and always friendly and ensuring we were having a good time. Additionally, the following Bar-Staff people who really made every day a pleasure; - JOCELYN – Bartender Aft LIDO Bar - jonniepher, dlarjone, kris zeth, ian, jeff lim were all outstanding waiters/waitresses!!! I want to mention janine rivera who was our wine steward in the dining room. very upbeat and always attentive. she was very knowledgeable about various wine pairing with our meals. we let her choose and it was fantastic!!! Our dining room wait staff were always above reproach! tom purwanto and his assistant roderick perez. One individual who worked the lido and tamarind was nila. she was always smiling and friendly and always wanted to ensure we were taken care of!!! very exceptional! Last but not least was our room stewards atim and miko. always happy, friendly and always ensured that we were taken care of. The entire crew onboard nieuw amsterdam was outstanding!!! from the first day mariner luncheon, room stewards, lido staff, dining room staff, guest services, future cruise consultant, bar-staff workers, bb kings all star band….everyone was always helpful, respectful asked how “we” the guests were doing. The lido. great! a good choice of foods to choose from. keep up the good work. The lido bar (mid ship and aft). as i mentioned above the bar staff was fantastic all the way around!! New york deli and dive in: both venues are very very good! Again no complaints. Bb kings: the band was very good and my wife and i really enjoy dancing to a live band! Embarkation/debarkation: i’m not sure how they did it, but from parking my car at the garage just before 11:00am we had baggage checked, checked in and on board and in our room by 12:15pm….wow!!! seamless and nice. the debarkation was just as good if not better. we checked for the 0830am to 0845am departure. they put us in blue group 3 for 0845. at 0845 they called our number and off we went. off the ship, through customs, across the street to get our car and we were heading home at 0920!!! again, wow!!! The pinnacle grill. excellent meal! the shrimp in my shrimp cocktail looked like small lobsters!!! better than good, great!!! Dining room. excellent food! no complaints. Main stage. unfortunately we never got to the main stage for a show. we preferred dancing at bb kings. NOT SO POSITIVES: Drinks package: i do have to mention one bartender at the mid-ship lido bar that we first went too after purchasing the elite drinks package on the first day. i never got his name but when we went to purchase our first drink with the package he told us that since we asked for the grapefruit cosmos with grey goose that we would be charged for 2 drinks each!! that made no sense. we tried to talk to him but he told us that we were wrong and would be charged to 2 drinks to get the upgraded vodka. we left and went to guest services desk to get the “real deal”. the bartender was wrong…we would only be charged for 1 drink each….that’s why you pay for the higher end drinks. anyways we never asked him for another drink the entire cruise and would not go a bar that he was at. none of the other bar-staff personnel had an issue. Ocean bar: to start with the ocean bar is laid out very well and the dance floor and band area are great, however where’s the music? the ship had 2 piano players that would play from 5pm to around 8pm. they both played music that you really couldn’t dance too and at times was played “very quietly”. when they did take a break, they would put a track of music on that you could barely hear, and wasn’t dance music we had ask for the music to be turned up, which it was but the again you really couldn’t dance to it. what is hal trying to do? get rid of dancing onboard? a couple of years ago hal had dancing with the stars at sea? The area to dance was fantastic but with no music why have the floor? we heard from over 40+ different passengers that wanted to either dance and/or watch people who could dance and didn’t understand either. I can say without a doubt (since it happened more than twice while onboard) that my wife and i went to the ocean bar right about 5pm. the ship had a “happy hour” going from 4 to 5pm and when we got there you couldn’t find a seat, either side of the ship. as soon as the piano player started to play the place cleared out! if there would have been “danceable” music, i.e., cha cha, rumba, foxtrot, waltz, bolero other passengers including us would have loved to have danced and that place would have stayed busy at least for an additional hour or so. instead, empty seats, empty bar. I would love to hear from hal the reasoning behind doing away with dancing. Line dance class: again this is about dancing. why teach a line dance where the ship provides no venue to utilize the dance taught? overall hal has an older clientele so why would they teach wobble, k-wang and biker shuffle? marcus the dj did start playing music after 11:30pm but with a small group left…i think you get the point. Bb kings all star band/queens lounge: this was the third all star band we’ve heard and overall they played very good. my issue, and other passengers too, was that the ship had chairs on the floor and left little to no room for dancing. other couples complained more than we did the first and second night and after that the staff would remove some rows of chairs to make more room for dancing. again is hal trying to do away with dancing onboard? why? it really does seem that way. Outdoor entertainment: our last 2 cruises had a steel drum player and lessons given on deck around the lido pool. it was nice to hear the back ground caribbean sounds. this ship, not so much. was this an oversight? what is hal doing? additionally, only a couple of times could you hear background music playing. Lack of activities: unless you really liked trivia there really wasn’t a whole lot going on. i did ask when i got on board about a hands on cooking class since i did one previously and really enjoyed it. we were told they only have cooking demonstrations, no hands on classes. we asked why but really didn’t get an answer. Lincoln center stage: this is something that for us is an “annoyance”. when we would walk out of the dining room and talking about whatever you run straight into a “keep quiet” sign and it’s like walking on egg shells to get by it. isn’t there another venue that can be closed off completely? that way the people listening to the players can enjoy and other passengers just transiting the ship don’t run into the “keep quiet” signs and feeling disruptive? just a thought. In conclusion we had a fantastic cruise and are looking forward to our next one!! Read Less
12 Helpful Votes
Sail Date: December 2017
Just coming off 10 days of upgrades she looked great and the workers are doing a awesome job in making her look so good. The workers throughout were gracious in assisting one's needs. The Tamarind was as great as we had read about. The MDR ... Read More
Just coming off 10 days of upgrades she looked great and the workers are doing a awesome job in making her look so good. The workers throughout were gracious in assisting one's needs. The Tamarind was as great as we had read about. The MDR was very good with open dining, only bad thing was no lobster on a seven day holiday cruise. Lido far exceeded our expectations the food was very well with excellent flavor.Activities still need some work though. We would choose HAL again. The Hydro pool and it's thermal suite were worth it!! The Dive had great burgers and hot dogs worth waiting for. Exploration's Cafe was placed in a great quiet location. Embarkation and Disembarking was as smooth as we have never seen in our previous twenty plus cruises. The BB King, Billboards were great to listen and dance too. Did not get to see the Kitchen shows but it seemed well liked by those who did attend from what we heard. Read Less
5 Helpful Votes
Sail Date: December 2017
My brother, sister and I (plus spouses) chose this cruise as a family get together. The ports of call seemed more interesting than some of the other 7 day Caribbean cruises and the timing/price was right for all of us. All in all it was ... Read More
My brother, sister and I (plus spouses) chose this cruise as a family get together. The ports of call seemed more interesting than some of the other 7 day Caribbean cruises and the timing/price was right for all of us. All in all it was a good choice. As we were all from different parts of Canada we arrived in Fort Lauderdale at different times one or two days before the cruise. My wife and I were the last to arrive on the day before the cruise. We did a little exploring before dinner and retiring to our hotel. On the day of the cruise we had breakfast and caught a shuttle from the hotel at about 10:00 in the morning. We arrived at the cruise ship terminal quite early. Check-in was smooth but we had to wait about an hour before we could board the ship. (our fault for arriving so early) Once we got on the ship it was apparent that it had just undergone a refit as we could smell the new carpet smell and everything was bright and shiny. Our cabin was a VC category. It was well laid out with a large bed, desk, sofa, and lots of storage. The washroom was larger than most I have seen on cruise ships and even had a tub rather than just a shower. As we had booked cabins beside my brother and sister we asked the stewards to open the verandas so we could visit on them. It was nice and we visited on the veranda quite often. Dining was good. We ate in the dining room most evenings. The staff were always friendly and service good. Food choice was good and plentiful. Maybe I'm getting spoiled but I did think that the quality wasn't as good as on previous cruises. It wasn't bad, just not as good. We did dine in the Tamarind once. It was quite nice and the staff was very friendly. Breakfast was normally eaten in the Lido deck. We could always find something good to eat. If you didn't mind waiting a few minutes you could get a fresh omelet, crepe, eggs benny etc. Activities on the ship were fun. We participated in trivia as often as we could. We also made a few of the happy hours on board. My biggest complaint would be that they've turned the Crow's Nest into the EXC lounge. On previous cruises the Crow's Nest was my favourite place to relax with a book or crossword puzzle during the day. This trip I didn't find it relaxing because of the noise of the coffee being ground and the steam going through the espresso machine. It also used to be where trivia and happy hour was held. Now those activities are held in the Billboard On-board. I miss the old Crow's Nest. Entertainment was good. We attended two different shows put on by the ships dancers and enjoyed both. There was also a comedian who was quite funny. The highlight had be the airing of the BBC Planet earth accompanied by the ships band. Excursions were okay. In the Turks and Caicos we went on the catamaran sail, snorkel and beach excursion. It was a lot of fun. The snorkeling was pretty good and then we were taken to a beach for some free time. It may have been the rum drinks that were included but we had a great time sailing back to the dock. Everyone was dancing and having a great time. In St. Thomas we took an Island tour with a beach stop. The tour took us to a shop on the top of the island and then to a beach for a couple of hours. After the beach were were dropped off in town for more shopping and given a pass for a boat ride back to the cruise port. I enjoyed the beach but would have enjoyed more of a tour of the island rather than shopping. In San Juan, Puerto Rico we wandered around the old town on our own. It was enjoyable but tiring. And finally at Half Moon Cay we spent the day on the beach. We had heard that there was good snorkeling near the tender dock but that part of the beach was closed because of a storm the night before. Snorkeling wasn't great at the beach, nothing to sea. Perhaps if we had taken the snorkel excursion it would have been better. As always I found the crew to be very friendly and hard working. When ever you walked past a crew member you would be greeted with a friendly hello or good morning. They were always busy cleaning or shining something. All in all we had a great time on our cruise and look forward to more cruises. Read Less
1 Helpful Vote
Sail Date: December 2017
I love Holland America, BUT, this is definitely not a ship that I would take again in their fleet. Pinnacle Restaurant: I had to ask for a second steak knife because the steak was so tough. It was not the knife. For the second time ... Read More
I love Holland America, BUT, this is definitely not a ship that I would take again in their fleet. Pinnacle Restaurant: I had to ask for a second steak knife because the steak was so tough. It was not the knife. For the second time in my life I sent a steak back. The restaurant was very busy and the service was extremely slow. Definitely NOT what I had in mind for wife and myself while on vacation. We had to abandon our room three times due to a smell that was like a lacquer thinner. They were never able to find the cause. The service in the main dining room was excellent and the food was good. We had a stain on the corner of our sheet and watched as the stain moved from foot of my side, then next day the foot of my wife's side and on the third day to the head of the bed on wife's side. We loved that they put grab bars in the shower/ tub. Read Less
6 Helpful Votes
Sail Date: December 2017
We chose this cruise because we could leave after Christmas, and also enjoy New Year's Eve while on this voyage. The Nieuw Amsterdam was recently overhauled before our cruise, and it is beautiful in all its details and appointments. ... Read More
We chose this cruise because we could leave after Christmas, and also enjoy New Year's Eve while on this voyage. The Nieuw Amsterdam was recently overhauled before our cruise, and it is beautiful in all its details and appointments. There was much attention paid to little details. On Deck 11, there was a staffed kiosk for finding EXC tours and learning about them during the voyage. There was only one person manning the desk before departure, but on other days there were up to 3 people. Our cabin was a VQ level verandah room with bath, toilet, queen bed, couch and desk. They provided a tv which carried programming as well as well as information about activities, restaurants and the ship. You could follow the voyage on a map with direction, speed and arrival times at the islands. There was also a forward cam and stern cam for watching what was happening. The dining was fantastic! The themed restaurants like the Pinnacle and the Tamarind served fantastic food with pleasant service. The waiting staff learned our names quickly and even would greet us by name when we ran into them. Tamarind has unique and artistically designed food. When you arrive, you have fresh orchids on your plate. Special h'ors d' oevres await you. The Pinnacle is an excellent example of an early 20th Century shipboard dining room or a good steakhouse in any big city hotel. On nights when we dock at a port, the ships' buyer has fresh seafood, and the restaurant turns into the Sel de Mer (sea salt) with French Cuisine. All the restaurants are reasonable ( $60 for two people for a steak dinner of 4 courses soup or salad, appetizer, entree and dessert. The Tamarind is only $25 per person). Even if you only eat on the Lido Deck which is included with your ticket, it was very good. For breakfast, they have sous chefs and others preparing fresh omelettes for you, fresh waffles, crepes and other good stuff. The wait, when there was one, was only for about 5 to 10 minutes. The cooks were no slouches. Several had medals from their Cuisine School on a ribbon around your neck. The culinary service was very friendly and had it together. BTW, be sure to smile and talk to them. For lunch and dinner, they had special things they would prepare for you such as fresh cooked pasta with whatever toppings you wanted. Recommendation for HAL: having machines which dispense sodas would be nice. Otherwise you pay a lot for cans of soda. Entertainment was great. The band really rocked at BB Kings (I was a musician with an Air Force Band and I've worked around great musicians. These guys were great). We loved the Lincoln Center Stage. It actually looks like the stage the NY Phil plays at! I only went to a couple of shows at the big theatre and it had a magician/comedian and he was a bit corny but okay. Ports and excursions were good generally. On two of the ports, Grand Turk and at Half Moon Cay, they had beautiful beaches but if you could not swim or you weren't too moble there wasn't a lot to do. We did do snorkeling on Half Moon which was great. We saw beautiful fish, at least 5 different kins of living coral and I saw a turtle. The snorkeling was the highlight of the day. The service and staff was wonderful. The always greeted us with "hello's" and we would stop to talk with them. They have to deal with people who speak different languages and they do it very well. I did see passengers yelling at some staff and berating them for no reason. These people work VERY HARD. A ship is not a hotel or resort. They have different kinds of construction, wiring and it's an environment that is constantly surrounded by salt air which oxidizes metals quickly. I saw staff constantly washing and painting the ship, touching up varnish on doors. If you've ever owned a boat, you know what I mean. Treat the staff with respect and you will get it back in return. Read Less
5 Helpful Votes
Sail Date: December 2017
We had little time to get away, and this trip met the time restraints. We left from Ft. Lauderdale. Check in was easy and quick. We were happy to be in our room earlier than expected. We've been in veranda rooms on Holland America ... Read More
We had little time to get away, and this trip met the time restraints. We left from Ft. Lauderdale. Check in was easy and quick. We were happy to be in our room earlier than expected. We've been in veranda rooms on Holland America before, and despite the redo, it looked exactly the same in our room.Not sure if they focused on upgrades in the rooms, but the public areas were different. I am not too fond of the change of the Crow's Nest, the best viewing area of the ship. When I first sailed on Holland America, in 2009, the Crow's Nest was a great bar and entertainment venue at night. During the day, it was just a wonderful, peaceful place to be. Now it is a confusing venue. It appears to be a bar, but is the place to get your upscale coffee. It took us a walk around and another day to determine this. What a waste of the best venue on this ship! Holland needs to rethink this change. I love the library (the old library), but this does not feel like anything really, but a total mishap. What has always made me feel loyal to Holland, as opposed to other cruise lines, is the dedication of the staff, and their hardworking and cheerful reception of every cruiser. They do this every week! This is what makes a cruise, and I know it's not always easy for them. I opened and managed hotels, so I tend to see details that most cruisers do not. There are employees that stand out that need to be recognized, and unfortunately people forget to do that. But I won't. I know how hard they work, and I appreciate that they present a smiling face every single day. They are the hallmark of Holland. The ones I would like to recognize are: Melinda, Photo gallery, who tried so hard to make my husband smile, and Joel, who convinced us to take a picture at all! Naike, Canaletto Chef. Jeffrey, Albert, and Mervin In the Sea View Bar. (They were so sweet and accommodating) And in the casino, I absolutely loved Roxanne. She is so personable and funny. And also Nestor, who always checked on me. Thank you to all of them. They were wonderful, and I hope they get recompensed somehow for their excellent service. Overall, as always, our Holland cruise was a wonderful experience. Thanks, Holland! Read Less
1 Helpful Vote
Sail Date: December 2017
It seemed as though every square inch was occupied. The ship was probably over-capacity with family members jamming into staterooms. Of the 27 cruises we've sailed on eleven lines, this was by far the most crowded. At times it was ... Read More
It seemed as though every square inch was occupied. The ship was probably over-capacity with family members jamming into staterooms. Of the 27 cruises we've sailed on eleven lines, this was by far the most crowded. At times it was impossible to find a seat in the buffet area or some of the entertainment venues. Still, the ship was in excellent condition. Not pretty or grand in style, but in good condition. Among the positive features, the food was generally quite good. HAL seems to focus on the types of foods that Americans like to eat, and they do that well. This was some of best food we've had on a mass market line. Great fitness center with lots of useful equipment. Smooth embarkation, disembarkation, and handling of all ports. Unfortunately service was sketchy, at times very good, but at others completely missing the mark. Our small group had dinner orders mixed up twice in the main dining room. We did not meet our cabin steward until the end of the second day, and the cleaning team were seldom seen afterwards. They didn't replenish a couple of items, and unfortunately there was no way to call housekeeping directly. We had to go through the Neptune Lounge concierge for simple requests, which was not always successful, causing repeated requests before we got what we needed. I would like to explain "anytime dining," but I don't understand it, and it does not seem to work. The info in our suite indicated that one can either make reservations or just show up for a table. Unfortunately there were no reservations available for any night of our 7-day cruise (and the reservation operator often did not pick up the phone), and often if one just shows up, one has to wait in a long line. Finally by Day 4, we learned that the Neptune Lounge Concierge had a work-around available and was able to make reservations for our final 4 nights. Other than the band in BB King's, which was smokin' hot, the entertainment on board was boring standard cruise ship fare. Finally, we loved our Neptune Suite, which was comfortably designed. It was spacious so we spent a lot of time there avoiding the crowds outside. We have booked another HAL cruise for next spring, chosen because of the itinerary. I'm sure we will have an adequate experience, but out expectations are low. Read Less
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.1
Entertainment 5.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.7
Enrichment 5.0 3.6
Service 5.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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