1 Helpful Vote
Sail Date: April 2019
We're long time Seabourn cruisers who hadn't totally enjoyed our trip on Encore summer of 2018, finding the new larger ships lovely, but lacking the Seabourn service we'd come to love. This trip was on Sojourn, the only ... Read More
We're long time Seabourn cruisers who hadn't totally enjoyed our trip on Encore summer of 2018, finding the new larger ships lovely, but lacking the Seabourn service we'd come to love. This trip was on Sojourn, the only one of the Odyssey ships we hadn't sailed before. The ship is in fine condition, 450 people roam around it daily but it's constantly maintained and that keeps it looking fresh. Embarkation was the usual smooth process, met at the aircon end of the gangway by the cruise director Ross Roberts, we've sailed with him before, we knew entertainment was going to be .. entertaining. Ross is a Seabourn asset and we were very happy to sail with him again. Our Seabourn highlight has always been the service and they didn't disappoint on this cruise. Staff learned your name and your preferences within a day or two and literally nothing was too much trouble. Food is important on a cruise, the food on this one was top notch. The head chef, Lindsay, really had the kitchen humming and it didn't matter whether you ate at the main dining room, the colonnade or the new Earth and Ocean outdoor concept restaurant, which was superb; it was hard to pick a dining venue sometimes, they were all excellent. We're not great fans of the Thomas Keller tie-up and feel Seabourn's chef's offerings are just as good, if not better. We went to the TK grill twice, it was great service and wonderful ingredients, quite rich, and twice was enough. Our favourite venue was probably Earth and Ocean which served up a varied menu on deck each night. For a hot weather cruise as this it was nice to sit outside. Entertainment was fun. You're not getting a cast of 50 on a Seabourn ship but the singers and dancers were excellent. We've seen a lot of the shows before, however this time "An Evening With Tim Rice" actually had .. Sir Tim Rice who was on board and also performed in another show about his music. That was just luck and Sir Tim is a very nice man whom I wish had been on our trivia team. Best ports on this trip were Ho Chi Minh and Hong Kong, each of which were overnights. The small Seabourn ships can dock in the centre of HCM and at Ocean Terminal in HK and that was huge in terms of just getting off and getting around. There were other good ports on the itinerary, but those two made the whole trip. There were also a couple of .. hmm .. ports. Sianoukville was really a dropping off point for people taking two overland days to visit Ankor Wat, Sanya may be a lovely place to holiday but the cruise terminal abuts nothing exciting. Cruises in Asia tend to have a mixture of good and not-quite-so-good ports. We did no ship excursions on this trip. The places we really wanted to do something, either the ship wasn't doing it or it was very easy to fix ourselves. It seems Seabourn is trying to attract a younger crowd but the excursions still tend towards 'church,ruin,UNESCO'; they have started to add cooking and cycling tours but they're still mostly pitching the type of tours where you get on a bus at 9am and return at 4pm having seen a lot of not much. And the tours tend to be expensive, variety and cost of tours is something Seabourn could perhaps look at. We passed 100 days on Seabourn this trip, if they keep these standards up we'll pass another 100, although it may take us another 12 years to do it. Seabourn is still our favourite line, the Odyssey class still our favourite ships, this cruise it was very hard to find a fault with, we loved it. Read Less
5 Helpful Votes
Sail Date: March 2019
We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of ... Read More
We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of cruising...clearly overwhelmed, everyday her service cart was the last to leave the passageway....where are the supervisiors to help with the proper training and make sure her staff have the tools they need to be successful. At one point it was suggested we keep a regular schedule by getting up in the morning at the same time each day!!!! Beverage service was so bad in the Grand Salon about 1/2 into the cruise they decided to go with premade drinks for the shows so the waiter didn’t have to take all those bothersome drink orders...some evening you had to ask several times for a beverage...Had to ask 2-3 times for a glass of ice, and we had to laugh one night in the MDR I asked for a wafer cookie for my ice cream....it arrived with ice cream on the pointy end, clearing taken from some other order....or previous order!!! Noticed little cheap things like no breadsticks on the table at lunch, at breakfast no little jars of jams, had big containers on the buffet to scoops out of...no hor’dourves at the formal night. If you want honey for your tea you have to scoop!!! In the Seabourn Square the honey was put into the cup, as they don’t have any little jars....guess one needs to bring their own from home....not exactly luxury! The food is for the most part quite good. However we were on 2 segments and the menus were the same for both segments. Ordered room service 2 evening when we were “fooded-out”, club sandwich which I have had in the past and was quite good...it use to be 4 sections this time it was only 2! To the good the nibbles up on deck 10 in the evening are excellent....noticed on some occasions the carpets were not cleaned of crumbs from afternoon tea!!! We did really enjoy our CD Ross Roberts, excellent...and the speakers and entertainment staff were good as well... This itinerary was very interesting but we would not go back to any of the ports except Cape Town and Singapore....if you are not a sun person you will find the the Indian Ocean really hot and humid! My only hope is that Seabourn gets it’s act together as this is the 3rd year the service isn’t what we expect....suggest more rigorous interviews and training on land and more extensive....before you subject paying passengers to amateur hour!!! Read Less
Sail Date: March 2019
Our 5th Seabourn cruise and every time I say 'this was my favourite'! We enjoyed every minute despite having some dodgy weather to cope with and missing a couple of ports because of that. We felt that this was the happiest ... Read More
Our 5th Seabourn cruise and every time I say 'this was my favourite'! We enjoyed every minute despite having some dodgy weather to cope with and missing a couple of ports because of that. We felt that this was the happiest cruise we'd been on, more or less everyone was cheerful and that was down, as always, to the superb Staff who yet again went over and above to make it as enjoyable as possible for the passengers. It was helped along by a fantastic Cruise Director and his two Assistants who were such fun and so hardworking. The Executive Chef was far more prominent than normal, with live cooking regularly on deck with the Head of Food and Beverage - what a team! They worked together so well alongside the Cruise Director. Service was perfect in the main Dining Room and Earth & Ocean was superb. Hardworking staff made the Colonnade enjoyable - the food offering in all restaurants could not be faulted. There was great fun crossing the Equator, I won't spoil it for anyone reading, it is an event! All in all, a fantastic cruise. Read Less
4 Helpful Votes
Sail Date: March 2019
Having cruised on larger ships (Cunard & Celebrity), we decided to try a luxury, mid-size ship and booked the Seabourn Sojourn for its 20 night cruise from Cape Town to the Maldives. On the plus side: 1) Our embarkation and ... Read More
Having cruised on larger ships (Cunard & Celebrity), we decided to try a luxury, mid-size ship and booked the Seabourn Sojourn for its 20 night cruise from Cape Town to the Maldives. On the plus side: 1) Our embarkation and disembarkation were managed efficiently. 1) The verandah cabin was a pleasant surprise - spacious with heaps of hanging/drawer space and an enormous modern bathroom. 2) The passenger-contact staff are extremely pleasant and helpful, especially our cabin stewardess and the dining room servers. Guest Relations were responsive to my concerns regarding the ship's patchy, frustrating internet access and often re-instated my lost time. The Cruise Director, Ross, was an energetic activities organiser, comedian and great singer - a real asset. Likewise the F&B Manager, Mario, who handled my complaints regarding several disappointing meals. 3) The entertainment and lectures that we attended were mostly of high quality, although the standard dropped off a bit towards the end of the cruise (the final 5 days at sea). 4) The daytime band, the Trio, were bland and uninspiring - they played mostly "elevator music". A pity the full rock band was not used more during the day and early evenings. The downsides generally relate to deficiencies with the swimming pool and gym (both are too small), inconsistent food quality and the poor management of "destination services" ie ship to shore transport and shore excursions. For example, the excursion to Addo Game Park was a debacle as nearly 20 passengers had to be transported around the park in small mini-vans, rather than the large, open 4WD trucks advertised. Plus the ship's transport from the port to the main town (Fort Dauphin) in Madagascar was irregular, resulting in delays, with no-one from the ship present (initially) on site to co-ordinate arrangements and inform passengers. Also, the ship does not adequately handle 1 to 2 metre ocean swell and, unlike our other cruises. I was sea-sick on a couple of bad weather days. Overall, it is doubtful that paying twice the nightly rate for a Seabourn cruise is justifed vs the larger ships, especially as both internet charges and shore excursions (which are expensive and problematic) are not included. Read Less
1 Helpful Vote
Sail Date: January 2019
Our 7th. Seabourn cruise and the staff were the best yet. Nothing too much trouble and when we got off in the Seychelles and booked into our hotel what a difference, we really appreciated how we had been pampered on board. Just hope ... Read More
Our 7th. Seabourn cruise and the staff were the best yet. Nothing too much trouble and when we got off in the Seychelles and booked into our hotel what a difference, we really appreciated how we had been pampered on board. Just hope they replace Sophie the cruise director with someone as good. As she is leaving to get married. Would recommend taking breakfast in the restaurant or room service as the buffet can get busy. Like several other cruisers we met the preference is for this size ship and not the newer and larger ships. Indeed we tried The Encore fourteen months ago and found the service not as personal And very busy with little time to stop. All in all you pays your money and take your choice and which ever size ship you choose t will be good value for money with no tipping and all inclusive. Read Less
1 Helpful Vote
Sail Date: January 2019
The reason Sojourn gets even 4 stars from me is the staff - 5 stars, for sure. Outstanding service everywhere, consistently. The only exceptions were Head Sommelier and Somm in The Grill. Neither one were knowledgeable about available ... Read More
The reason Sojourn gets even 4 stars from me is the staff - 5 stars, for sure. Outstanding service everywhere, consistently. The only exceptions were Head Sommelier and Somm in The Grill. Neither one were knowledgeable about available premium wines. When asked about a premium listing on the MDR wine list, Head somm replied, "I don't know. I've only been on board 2 weeks." Wrong answer....And The Grill somm couldn't manage to pour a wine without spilling on the tablecloth or give any other description than "it's oaky". Overall, though, it appears the staff has adjusted to being both wine server and food server. They presented their two bottles for the night (which according to those servers I asked, 80% of passengers accepted) and if we wanted something else (I managed to get a complimentary wine list after 1 week of asking), it was cheerfully found and presented. Although halfway through the voyage, they ran out of most of my favs. However, what was more disappointing for me was the food quality and the overall tired appearance of the ship. She is really showing her age. It's not a lack of cleanliness, it's a lack of freshness, of an updated look. The MDR looks like a canteen. Yikes. Everywhere you see signs of lack of maintenance, in carpeting, in furniture, on the balconies, the bathrooms. The food was pretty much a bummer. I've always loved SB (we're Platinum) but this first cruise after 2 years was an eye-opener and not in a good way. The food has slipped to just average, not suitable to a luxury line. In the MDR, where we ate about 80% of our evening meals, the descriptions sounded good but execution was lacking. Often, on busy nights when the kitchen was slammed, there was an hour or more wait before main course arrived. Then, the sauce was often coagulated, as though it was sitting under a warming light, waiting for the protein to be plated. The Colonnade dinners, with exception of Thomas Keller nights, were generally really bad. We had a Japanese theme one night. The Miso soup was NOT miso soup - no miso in it, a brown murky mystery broth with green vermicelli noodles and carrot pieces. When I asked our waiter about it, he said, "The chefs must follow the recipes from corporate. You should write corporate a letter." That same night, my tuna (med rare as requested) was so tough I couldn't cut it and my husband's teriyaki beef was so salty, he couldn't eat it - and he is very salt tolerant. To make matters worse, they ran out of a lot of stuff halfway through, because we didn't land in Mombasa (due to worries about political unrest and violence) and therefore were missing the container we were supposed to load there. Then they couldn't get the container across the border to any of our next stops. ???? That's their story and they're sticking to it. They did not choose to buy any of the gorgeous fruit available in all our ports; instead of nice ripe mangos, papayas, bananas, etc, we had oranges and grapefruit and grapes. People took to asking buffet staff to hide papaya and berries for them under the counter, until that supply also ran out. Same with greek yogurt - they began doling it out on an 'as requested' basis and finally ran out. Also ran out of romaine lettuce and many other items. The scrambled eggs kept getting whiter and whiter as the days went on (powdered egg added?) since they were saving 'real' eggs for poached and fried. The food simultaneously took a turn for the worse. Since they had the identical menus in MDR the second half of the trip(Seychelles to Capetown) as first half, Singapore to Capetown, it was easy to compare the differences. Maybe chef also changed? I don't know, but for example, we started getting fish raw and beef over done, and the sides were also not good. The Galley lunch first half of cruise was excellent, the second half almost everything was inedible, especially the sushi and sashimi. I must admit we did not resort to special orders. Some of our new friends were special ordering 3-4 course menus every night in MDR when they didn't eat in Keller. That seemed to work out well for them. Shore excursions: We booked all independently, as always. Prices are very high and people who took ship excursions were mostly disappointed. For example, we did a private tour to Addo Elephant Park for less than what the ship charged. We got a private vehicle for just us two, with game viewing AM and PM, lunch in between. Ship passengers got an AM tour with a big coach, lunch and then almost no time in PM for any more game viewing. Our cabin (730) was adequate, just very tired and worn looking. Our suite attendant was excellent and kept everything clean and our mini bar filled with our requests (lots of San Pellegrino and fresh limes). Storage space seemed tight, after other luxury ships we've been on in the meantime, but we made do, and found room for everything. So despite all of this, would we consider SB again? Maybe not on this ship, but yes, I think we would, because we met so many great people and the amazing service made up for a lot. Maybe that's how SB gets away with the slippage in food and not updating the older ships. Read Less
Sail Date: November 2018
It was a wonderful cruise, we visited some remote islands which we found very interesting, the lectures were informative relating to the region. The food at all of the restaurants was very good with a good variety, the wines were of ... Read More
It was a wonderful cruise, we visited some remote islands which we found very interesting, the lectures were informative relating to the region. The food at all of the restaurants was very good with a good variety, the wines were of excellent quality and we particularly like the caviar service which was available 24/7! The premium restaurant was very good, no cover charge, was an added bonus, however you must book this venue. Our cabin was in a very good location for us. It was spacious and well appointed, with walk in robe, the bathroom was a good size with a full size bath and glass door type shower (no shower curtain!). The ship and crew were excellent at all times, no hard sell of tours, for that matter did not push any agenda, and were most helpful if you wanted to do your own thing. Nothing was too much trouble. Can’t wait to get back on Seabourn! Read Less
1 Helpful Vote
Sail Date: November 2018
Without a doubt, we had a great cruise on Sojourn Oct-Dec 2018, pretty much flawless, so we booked a 94 day cruise( Auckland to Cape Town). Total disappointment, the entire cruise was fraught with inconsistency in service and chaos in ... Read More
Without a doubt, we had a great cruise on Sojourn Oct-Dec 2018, pretty much flawless, so we booked a 94 day cruise( Auckland to Cape Town). Total disappointment, the entire cruise was fraught with inconsistency in service and chaos in dining rooms and bars. To say the least, we were disappointed in Seabourn Service standard not even 1 star. These are the highlights (tongue in cheek): Bar staff totally disorganized and inexperienced ( served gin/tonic with stick of olives) Terrace outside dining chaotic and inefficient, sometimes service other times not Main dining room food bland, monotonous,poorly prepared, service inexperienced Sometimes staff indifferent and other times friendly were not knowledgeable What was good: The itinerary and ports of call fabulous The ship itself and captain great The Ventures tours interesting with competent staff The emphasis on safety in tendering excellent The cabin a haven of refuge Summary Clearly, the cruise industry is struggling with high fuel-costs,labor costs and commissions to travel agencies. So revenues from passenger bookings are off set with cost cutting in services areas such as labor and food etc. to achieve operating margin and profitability curves, a sad commentary and unhappy experience for passengers. Seabourn did not meet. mission or vision for this cruise: What's so special about poor service and poor food?, Read Less
3 Helpful Votes
Sail Date: October 2018
Having tried Seabourn's Odyssey last December in the Caribbean, we were blown away by how fabulous it was. We like sea days, and decided to try the Sojourn's 18 day LA-Hawaii-Tahiti cruise. We had some trepidation, because we ... Read More
Having tried Seabourn's Odyssey last December in the Caribbean, we were blown away by how fabulous it was. We like sea days, and decided to try the Sojourn's 18 day LA-Hawaii-Tahiti cruise. We had some trepidation, because we thought our wonderful experience the first time around might have been a one-off. No worries. This was even better. This talented crew knocks themselves out for you. They want nothing more than to please you. Food, service, attention to detail, you name it. On a scale of 1-10, I'd give them a 22. It's difficult to believe a trip could be this good. Officers and cruise staff that remember your name from the very first day; interesting lectures (retired chief engineer of the space shuttle, as an example); Food and Beverage officers and staff that can't do enough for you; and the list goes on. You can't walk 10 feet without someone offering you champagne or a drink. Truly delicious food, the best we've ever had at sea, and with only 450 passengers we thought it rivaled fine restaurants ashore. We can't imagine ever taking another cruise line, and we're already booked on the Odyssey's Caribbean/transatlantic in March/April 2019. Kudos and high fives all around to Seabourn and the staff onboard the Sojourn Read Less
6 Helpful Votes
Sail Date: September 2018
First of all this cruise is way too late for Alaska. One port was completely closed. In order to see anything while ship was "cruising" a bay, you had to book one of the very expensive small boat tours. Our cabin was OK but ... Read More
First of all this cruise is way too late for Alaska. One port was completely closed. In order to see anything while ship was "cruising" a bay, you had to book one of the very expensive small boat tours. Our cabin was OK but the closet was a disaster. Getting the room cleaned could take up to four hours. Food was OK but nothing special. Ask for caviar before dinner--is not on the menu. Staff worked hard but thought they were way under manned. Had to set myself on fire to get a pot of tea for breakfast. This was our first go at Seabourn and they should be better at a regular cruise but having to depend on their excursions is kind of a drag. This cruise line does not come up to the standards of the other luxury cruise lines. They need to work on service and giving their customers more attention on board and off the ship. Did get a nice jacket though. Read Less
Seabourn Sojourn Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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