Sail Date: May 2019
Great destinations, comfortable staterooms and five-star service both in the dining and room service areas. Could not ask for a better first-time experience. The food was great both in the buffet areas and at the traditional dining ... Read More
Great destinations, comfortable staterooms and five-star service both in the dining and room service areas. Could not ask for a better first-time experience. The food was great both in the buffet areas and at the traditional dining tables. Our waiters were professional and thorough in everything they did. The desserts, of which I had too many, were splendid. The highlights of the cruise, of course, were the ports that we visited. Ketchikan, Juneau, and Skagway, as well as Tracey Arm Fjord and Victoria, BC. We had great weather at each location and will be going through the pictures for weeks to come. On our excursions, we played with a team of dogs training for the Iditarod, and some sled dog puppies. We saw killer whales, humpback whales, sea lions, and bald eagles. Bald eagles were so abundant I had to compare them to pigeons. We also enjoyed a pleasant walk through the rain-forest in Ketchikan. I would go again and again. Read Less
Sail Date: May 2019
The Grand Princess went round trip from San Francisco, our local area. We did not want to fly and stay overnight for a cruise to Alaska, and this was convenient. This is an older lady with a newly painted face. The Grand was rehabbed in ... Read More
The Grand Princess went round trip from San Francisco, our local area. We did not want to fly and stay overnight for a cruise to Alaska, and this was convenient. This is an older lady with a newly painted face. The Grand was rehabbed in dry dock in March and all carpets and tile look new. I would call her the Grand Old Lady because while many elements were retrofitted inside, she still shuddered with the propellers feeling out of sync with each other, there was rust peaking out many areas, the dining rooms were very bland feeling. But mostly, for a sightseeing cruise to Alaska, THEY NEVER WASHED THE PUBLIC WINDOWS!! THEY WERE FILTHY!! I was astonished as this is such an easy thing to rectify. Were were forced out onto the windy deck to take photos of the wonderful Alaska mountains and seascapes and it was COLD and WINDY out there. This is unbelievable how terrible an impression it made. It marred an otherwise inside well-maintained old lady of the ships, and she could have been stately, if somewhat dated, but they neglected such an obvious and easy thing to fix. I think Princess has had their day and is on their way out. I will not sail with them again. Read Less
Sail Date: May 2019
I was back and forth.....3 Stars or 4 Stars. I went with 4 Stars because of Alaska. Alaska is why we went on this cruise and Alaska definitely deserves 5 Stars or even 10 Stars. The Grand Princess only gets 3 Stars. First, this is a 21 ... Read More
I was back and forth.....3 Stars or 4 Stars. I went with 4 Stars because of Alaska. Alaska is why we went on this cruise and Alaska definitely deserves 5 Stars or even 10 Stars. The Grand Princess only gets 3 Stars. First, this is a 21 year old ship and it shows.....everywhere. Our previous cruises have all been with Carnival and we were told Princess was a "step up" so I must admit we were disappointed with this ship. All of the previous Carnival ships were much nicer. The staterooms are small, the carpet is worn and musty smelling (I'll get to that later), the paint on the pool deck floors is bubbling up in places, there is a strong sewage smell outside on Deck 7 and there is rust all over the outside of the ship. This old gal is in desperate need of a refurbishment. The furniture in the public areas is very worn and kind of outdated. In addition, the Grand Princess has plumbing problems. 3 staterooms flooded on this trip, the occupants being awakened at 3:30 in the morning to find their staterooms in 3" of water. Luggage under the beds....soaked. Shoes in the closet....soaked. All had to be moved to different staterooms. When asked if the "broken pipe" was toilet water, Princess staff would not give a straight answer. The water was pumped out of the rooms and large fans were set up to dry out the carpeting. I have no doubt new occupants were put into these staterooms on the turnaround in San Francisco. I personally witnessed water running down a wall on Deck 11. I immediately reported it and out came the pumps and fans to dry out the hallway. Who knows where this water came from? This is probably the reason for the musty smell that comes from the carpet....think about that when you walk around your stateroom in bare feet! Now for the food....the buffet was not good at all. It reminded me of typical Hometown Buffet type food, bland and uninteresting. I skipped breakfast, ate lunch at the Salty Dog Grill on the Lido Deck where they serve very good hamburgers, hotdogs and pizza by the slice. Luckily, the dinner choices in the main dining rooms were better. Not great, but better. We chose Anytime Dining in the Michael Angelo MDR and there was plenty to choose from on the menus. I didn't have any luck with any of the beef dishes I ordered...all were overcooked and tough. The seafood dishes were very good and there were a couple of interesting chicken options. If you want a decent steak your best bet is to go to the Steakhouse Grill where it costs extra. The quality of beef served in the MDR's is not good. Again, we were both surprised and disappointed with the overall food quality, especially after being told Princess was a "step up." I don't know if it's unique to Princess or all cruise lines do it but the constant jewelry sales, art auctions, photo hawking, etc. really began to get old. What is it with this? Not only are you inundated with this on the ship but when you get off at the ports every other store you pass is a jewelry store with some bandito standing out front trying to entice you to come in. I was told by a local merchant in Ketchikan that the cruise lines own all the jewelry stores in the ports and they do not hire local people to work in the stores. Seriously? How much jewelry does a person need? Who goes on a cruise to buy ugly, mass produced paintings? As I stated earlier, Alaska makes up for all of the annoying things the cruise lines throw at you but would I ever sail on the Grand Princess again? Probably not. I might give Princess another chance, sailing on a different ship next time. Read Less
Sail Date: May 2019
We chose this particular sailing because we wanted to have the ease of leaving from San Francisco (again) on a familiar ship and we wanted to visit Hubbard Glacier, which was everything we had hoped for, and Haines, a beautiful little ... Read More
We chose this particular sailing because we wanted to have the ease of leaving from San Francisco (again) on a familiar ship and we wanted to visit Hubbard Glacier, which was everything we had hoped for, and Haines, a beautiful little Alaskan town. We like the Grand Princess even though an older ship because the staff is pleasant and we like the Princess cultural programs and activities such as the Captain's champagne waterfall and Captain's Cocktail Party for previous cruisers. We like the food, the service and often the entertainment--the party band on this cruise was very good (Fee Fee and the Sentiments) and the Naturalist, Tess Juliana, is excellent. We had a 12th floor aft balcony so it is convenient to the buffet and has a covered balcony. On this trip we had trouble with our room thermostat, but we finally had it completely replaced. We started asking our steward on the second or third day and an electrician came twice. We ended up going to the front desk after several days and a supervisor verified that it needed fixing, then it worked properly. We requested and hand held shower attachment and it was waiting for us when we got on board. We were gifted two specialty restaurant dinners from our travel agent so ate in Sabatini's for my husband's birthday and it was wonderful. The food in the Crown grill was very good but it was much more crowded, so I preferred Sabatini's. Going North along the coast toward Alaska the seas were pretty rough the entire first night, enough to wake me up, but after that we never had much rocking. The scenery and weather on this trip were absolutely wonderful. We went to Juneau and then Hubbard Glacier first, then Haines and Ketchikan, ending in Victoria before heading home. Read Less
1 Helpful Vote
Sail Date: May 2019
This cruise was AMAZING!! I can not express enough how wonderful this cruise was. From the easy of embarkation, the cleanliness & comfort of our cabin, the entertainment on board as well as the excursions offered, the variety & ... Read More
This cruise was AMAZING!! I can not express enough how wonderful this cruise was. From the easy of embarkation, the cleanliness & comfort of our cabin, the entertainment on board as well as the excursions offered, the variety & quality of our dining, the service of ALL of our staff and any staff member on board to the ease of disembarkation, EVERYTHING WAS TOP NOTCH!! The entertainment and activities on board were so good that we looked forward to being at sea as much as being in port to do excursions. The high quality of services is beyond our expectations. Every staff member was pleasant, smiling and went above to ensure we were happy. The dining, whether formal or casual, was excellent. We especially liked getting together with the other members of our group for our 5 pm dinner. Our wait staff was great. Each port we visited was just picture perfect beautiful. It was hard to decide which excursions to take in the ports that we visited because the variety offered all sounded exciting and interesting. We Highly Recommend!! Read Less
6 Helpful Votes
Sail Date: May 2019
This was our 25th cruise, 5th on Princess and 3rd on the Grand Princess. My wife and I have cruised all the major mass market cruise lines, Carnival, Princess, HAL, Norwegian, RCCL and Celebrity. We cruise just to be on the ship, not for ... Read More
This was our 25th cruise, 5th on Princess and 3rd on the Grand Princess. My wife and I have cruised all the major mass market cruise lines, Carnival, Princess, HAL, Norwegian, RCCL and Celebrity. We cruise just to be on the ship, not for ports or itineraries. We enjoy relaxing, reading, looking out at the ocean, entertainment and good food. We are basically cruise potatoes. I provide this information just so you know where this review is coming from. As stated, this was our 3rd time on the Grand Princess and she had just come out of dry dock, which basically was done to electronically equip her for their Medallion service. There was some changes of carpeting and some cosmetic sprucing but really not a distinctive noticeable change since the last time we sailed on her, other than the mailboxes outside the rooms were gone. My problem with Princess as a whole is with their stateroom size. We typically book an oceanview cabin (picture window) and their oceanview rooms are among the tiniest of any of the mass market cruise lines (ditto their bathrooms).They seem to be competing with Norwegian for who can have the tiniest oceanview staterooms. Sometimes we get a balcony (we didn't this time) and those are also smaller than most standard balconies. We knew this going in, so it was expected and was not a surprise. What was a surprise was our oceanview stateroom was even tinier than normal. I'll get to that later. The other negative surprise is that the food, particularly the buffet food, has gone down in quality (and choices) from when we last sailed this ship. It went from sometimes mediocre to now, mediocre at its best. The MDR menu has, as do most cruise lines, one side of standard choices that never change and the other side of the specialty options for that particular evening. The standard fare usually consists of a meat dish (typically a steak of some kind), a chicken dish and a seafood dish. The daily change entrees usually consists of different fancy or gourmet dishes. On their standard side of the menu, the dinner meat option is now a hamburger and fries. How classy can you get??? It seems like they are trying to go cheap on the food wherever they can. We did eat at the Crown Grill one night, their extra fee specialty restaurant and I had one of the best filet mignons I have ever had but you have to pay extra to get that. So why did I give this ship 4 stars? Because we had possibly the most fun on this cruise ever. Every single one of the staff we encountered could not have been nicer. They bent over backwards to do what they could to make sure you had a great time.Friendly and accommodating to the extreme. While the food has deteriorated the entertainment and cruise activities have improved. Kevin, the cruise director, was the best cruise director we have had in 25 cruises. he obviously loves his job and it shows. Ditto for his assistant, Martin, who ran many of the activities and has a great sense of humor and fun. We got more involved in the activities on this ship than we usually do just because the entertainment crew were so personable and so much fun to be with. My wife and I enjoy production shows with singing and dancing, costume changes and set changes. The singers and dancers in the main theater were outstanding and fun to watch. Loved the costumes and sets. There were four production shows, The last one, Born to Dance, is a show that Princess commissioned Steven Schwartz to produce for them. It is, as you might suspect, a showcase for the dancers. It is absolutely the best production/dancing show I have ever seen, and I have seen it four times now. The choreography is just phenomenal. There was a lounge act, Fee Fee and the Sentimentals, two female sings and a 4 piece combo band that were just great. It was hard to not want to dance when they played. Their shows were usually packed. Aside from the usual trivia and Karaoke game activities. they had some unique fun and funny game shows that we really enjoyed. So while the food quality went down, the entertainment quality, which was already high, went up. Now, for my cabin surprise. I supposedly had an upgraded oceanview cabin on midship Plaza deck. As stated Princess cabins are small. Normally, there oceanview cabin consists of a bed or beds (depending upon whether you request twin bed or queen size) pushed up against the back wall where the window is. There is a night stand on each side of the bed, if you have it configured as queen or two nightstands in between the two twin beds. That takes up the whole width of the room. Across from the bed is a desk with a mirror, a refrigerator built in at one end of the desk, some shelving above and that is it. On the other side of the wall the desk is mounted to is a closet, some shelving for clothes, a shelf safe and the tiny bathroom. The first thing I noticed when we entered the room, is there was only one nightstand (which also holds the reading lamp). It was on the side my wife traditionally sleeps on and she is also an avid reader. I have a CPAP machine. Without a nightstand, my only option was to place it on the floor. I copntacted my room steward who told me the room WAS TOO NARROW to place a second nightstand in there. I had been in an oceanview room on Princess before and had two nightstands and told him so. He said that the other oceanview rooms had two nightstands except for the room I was in and the one next too mine. They were a little more narrow that their already narrow oceanview rooms. He said he would talk with his supervisor to see what could be done. He later brought in a cardboard carton for me to use as a nightstand to solve the problem although I still had no reading light. So except for a cardboard nightstand and dummying down on the food, we had a great cruise on the Grand. Would I sail her again? Probably, if the incentive package was right but I would be very careful about my room. Alaska is drop dead gorgeous and even though we do not cruise for ports or itineraries, Alaska cruise are among our favorites. Read Less
Sail Date: May 2019
This was our first cruise and Wow what a cruise. We flew into San Francisco from Florida a couple of nights before the cruise. We stayed near Fisherman's Wharf which made it very easy the morning of the cruise to get to the port. We ... Read More
This was our first cruise and Wow what a cruise. We flew into San Francisco from Florida a couple of nights before the cruise. We stayed near Fisherman's Wharf which made it very easy the morning of the cruise to get to the port. We went through security which was so easy (nothing like the airport). The Embarkation process was smooth as well. We were not able to settler into our rooms for about an hour though, which was okay because we were entertained, fed and were able to have a drink and watch us take sail. How beautiful going under the Golden Gate Bridge. Amazing experience. Our Stateroom was perfect for us. We had a balcony and can not imagine going on a cruise without one. Waking up to the amazing scenery and hearing the ocean at night was scerene. Dennis our Steward took such good care of us. We didn't want for anything. There were choreographed shows, piano pain, folk singer, bingo, trivia, karaoke, amongst so many other fun events. Kevin our cruise director and his great team kept us entertained. Joey the "Piano man" is so very talented. The dining in all the dining rooms were delicious.However the Horizon Court buffet had variety but everything from breakfast, lunch and dinner were bland. The baked goods were dry and tasteless. There are two pizzarias the first is on the Lido deck pool side that is pizza under hot lamps and taste like pizza under hot lamps. The second pizzaria on deck 7 with a brick oven and freshly backed looked and smelt delicious. Getting a seat was impossible (they were always busy) and you have to be sitting in the dining room to order from them. It would be nice if there was a to go option. The International fast food had a limited variety. the sandwiches and salads were good but baked goods were dry. Coffee was great though. The Crown grill was very good and Sabitini's was superb. The shore excursions were so wonderful. We had a great time. The train ride to the Yukon in Skagway was filled with scenery from a picture. This was our favorite excursions. My husband and I prepaid as much as possible including gratuities and gave additional grattuities as we thought individuals deserved. You can also prepay Excursions, photos, drink packages (which I suggest). Even pre-pay for ship spending. Next time I would pre pay ship spending. Read Less
2 Helpful Votes
Sail Date: May 2019
Grand Princess needs to call it a day! Food was HORRIBLE. Just Horrible!. It was almost as if they threw together left overs and called it something different each day. On a positive note it kept me from eating too much. I believe I ... Read More
Grand Princess needs to call it a day! Food was HORRIBLE. Just Horrible!. It was almost as if they threw together left overs and called it something different each day. On a positive note it kept me from eating too much. I believe I had 2 good meals on a 10 day cruise. I noticed that the décor is very out dated and some of it was distressed or broken. I had one family member have items stolen out of her bag. The friends we had on the ship had the Casino staff taking money (large sums) from them as they had a few glasses of wine. They actually got a call from a member of the staff to come down that her husband was getting robbed by a Casino worker :(… to the tune of 1500.00. Cruise line was notified but didn't seem too concerned? Entertainment: That was middle of the road. Not enough. It feels like ALL Princess wanted to do was sell more items. If I ever hear about EFFY again I will pull my hair out. The staff is trying to sell all day long especially EFFY. Too Much! I do not like paying gratutity on my bill. I prefer to select who I give my tips too. I tipped additonal money to the gentleman who cleaned our room daily. He was awesome and a few of the other staff was given extra for their excellent service. However I think that there is no incentive for everyone to give excellent service if they are splitting tips. Not fair to the ones who truly go above and beyond. I will not go on another Princess Line Cruise again. Not a great experience. Read Less
Sail Date: May 2019
We were extremely excited to visit Alaska, this cruise was more than we had imagined. We were amazed at the beauty Alaska had to offer, it was beyond our expectation. Princess cruise line does an amazing job of opening up this option ... Read More
We were extremely excited to visit Alaska, this cruise was more than we had imagined. We were amazed at the beauty Alaska had to offer, it was beyond our expectation. Princess cruise line does an amazing job of opening up this option to so many guests. Enjoying priority boarding, embarkation was a breeze. We received white glove service and soon where in our suite and met our steward. We found it easy to move around the ship as it is similar to the Golden Princess which we had just disembarked from at LA. The elevators seemed to take a long time, and since we usually walked the stairs it didn't really matter to us. Our suite was very large and very comfortable. The layout was convenient and made it easy to work and lounge. The bathroom was well appointed, with spa bath which was enjoyable. The staff in club class dining was very attentive and friendly, exceptional service. Breakfast in the crown grill was great. I looked forward to breakfast each morning. I thoroughly recommend anyone to book a cruise on the Grand Princess. Thank you. Read Less
1 Helpful Vote
Sail Date: May 2019
This is our fifth cruise on this particular ship. Grand Princess is one of our favorite ships for the following reasons (in no particular order): WRAP AROUND PROMENADE - We walk around the promenade daily for exercise, and later, for ... Read More
This is our fifth cruise on this particular ship. Grand Princess is one of our favorite ships for the following reasons (in no particular order): WRAP AROUND PROMENADE - We walk around the promenade daily for exercise, and later, for digestion. COVERED POOL AND CONSERVATORY - The ping pong tables are actually usable, without wind tunnel. The shared puzzle area is out of the way. The covered pool is nice place when weather is too hot or cold for us in the open air pool. NICE GYM PLACEMENT - The gym machines look out from the 15th level. Noted many more cruisers utilizing gym than on previous cruises. Always full with very little trickling-off as cruise neared end. Nice view. Going to be sorry to see this ship move. Add to that: SAN FRANCISCO HOME PORT - Convenient home port with round trip cruises. BEST EMBARK/DEBARK EXPERIENCE - New Pier 27 is one of the best with always friendly, efficient staff. Many things to like in food service as well. This was one of the best cruise experiences we have had: Food and service in Davinci MDR was wonderful. I heeded our waiters' (Norman) recommendations for the most part and we were never disappointed by the food flavor. Norman was attentive and entertaining. My fall-back is the always good, daily available salmon, if the nights menu items are unappealing. I found the food in MDR better than the Crown Grill experience we had one time on this cruise. We were fortunate to have wonderful dinner-mates at our table-for-eight. We visited the buffet for breakfast and lunch. I ordered omelets daily and they were done well each time with a generous amount of ingredients. We have, on past cruises, found MDR breakfast better than the Buffet. This time we ate breakfast in the buffet, exclusively. The bacon was mostly crispy...a plus. We ate lunch at venues throughout the ship. The soups were a favorite. The ship is getting old, no doubt. However, everything worked for us. Even the hinges in our cabin were silent. I get up earlier than my spouse, generally getting out for exercise and fresh air between 5 and 6. I never woke my spouse on these early exits from the cabin. Also, noted the upholstery in places was new...particularly in the Vista Lounge. New plastic, green chairs in the open air pool area are more comfortable than the wicker ones in the covered pool area. One glitch happened with the propulsion system encountered a problem that delayed out approach to Ensenada. The 30 minute delay was unnoticeable. The ship stayed an additional hour in port to accommodate those going ashore. We use internet sparingly. Internet service seemed better this trip. Of course, can't be compared to home wifi. Service dropped once in 10 uses. Took one Princess tour from Hilo. Nice experience there. We generally do our own thing, having used near port, car rental services in the past. Stayed on the ship in Ensenada. Overall...very pleasant cruise. Read Less
1 Helpful Vote
Sail Date: May 2019
We selected this cruise, to see Alaska and Glacier Bay. Grand Princess offered convenient departure from our city San Francisco. The onboard experience was great. Princess crew and staff were professional, friendly and service minded, ... Read More
We selected this cruise, to see Alaska and Glacier Bay. Grand Princess offered convenient departure from our city San Francisco. The onboard experience was great. Princess crew and staff were professional, friendly and service minded, and operations went smoothly. Food was more than plenty. Any time dining was delightful, with a varied menu and great execution by kitchen and service staff. Naturalist Tess Julianna was second to none. She engaged the audience with colorful and insightful lectures, on Alaska, Glacier Bay and wildlife. Evening shows were varied and offered great music and dance. Very professional. Passengers were mostly older crowd, lively, but not rowdy. Made several new friends onboard. Ports of call were Juneau, Skagway, Ketchikan and Victoria, Canada. The highlight of the cruise was the day in Glacier Bay. The views and scenery were breathtaking. The visit to Victoria should have been longer, in order to see more of this beautiful city. Overall, this cruise with Princess was amazing. The crew and staff made every effort to create a welcoming and fun experience onboard and at ports of call. Read Less
Sail Date: May 2019
Don't get me wrong the cruise itself was awesome, just a couple hiccups with ports and shore excursions . We always feel like the Grand is our home away from home. Going to hate seeing her leave San Francisco next year. Sailing under ... Read More
Don't get me wrong the cruise itself was awesome, just a couple hiccups with ports and shore excursions . We always feel like the Grand is our home away from home. Going to hate seeing her leave San Francisco next year. Sailing under the Golden Gate bridge is always awesome. Perfect weather for first sail to Alaska for the season and smooth waters the whole trip. Embarkation and disembarkation were very smooth. Only problem 2 of our pink stages were removed so luggage in wrong place and one suitcase was badly damaged (which was reported but haven't heard back from princess) Food in MDR was great as always and our waiter and helper were super. We did enjoy Crown Grill one night, that's like going to a 5 star restaurant. We did a shore excursion in each port. Juneau we went to the salmon bake, great meal in a beautiful setting . Great meal for the price. Skagway we did gold panning (which we both got gold), interacted with the sled dogs , held the puppies then into a minus 40 ° room to feel what the temp is for running the Iditarod. Great excursion for the price. Ketchikan , we were disappointed on this excursion. It was lighthouse, totems and eagles. The Windows were dirty so couldn't take pictures, could hardly see totems from the water, too far away from lighthouse to see or take photos, too far from eagles to actually see them. Definately not worth $99 each. They should have never allowed 5 ships to be in port in Ketchikan. It is a small town and really felt crammed with people. Didn't help that they had alot of road construction in town. After cruising many other cruise lines, Princess will always be our cruise line of choice. Read Less
2 Helpful Votes
Sail Date: April 2019
45 trips with Princess, and the food was not as good as any of our previous cruises. The last show was very good, but the rest were old and older. Met an officer and we talked about the cruise and told him of our thoughts about the food. ... Read More
45 trips with Princess, and the food was not as good as any of our previous cruises. The last show was very good, but the rest were old and older. Met an officer and we talked about the cruise and told him of our thoughts about the food. He said the home office had cut costs for food to a level where the ship could not buy as much as they wanted. I told him we were on the Caribbean Princess in Jan.and that ship was super. He said there had been a problem two years ago, and the company had 4 new production shows on that ship as well as the largest food expense per person in the fleet, trying to bring the ship up to a proper level in the public eye.The Grand needs work! The main show-room had a problem. The center section (where we sat) had water landing on the seats from above. They said they knew about it but nothing seemed to change. As usual, the crew was always very friendly and helpful and we even recognized some of the crew from previous cruises. We both did a lot of reading and enjoyed meeting and talking to a lot of interesting and knowledgeable people from many walks of life. The wait staff did the best they could under the circumstances, but believe it or not, we both lost weight on this cruise!! So much for the food! Since we have taken this cruise several times we only did one shore excursion and had a wonderful day in in Maui. We have always felt that Princess gives the passenger the best value for the buck and we will use them again but we do not intend to go cruising on the Grand Princess any time soon. Read Less
8 Helpful Votes
Sail Date: April 2019
Hawaii round trip from S.F. a Ideal itinerary. Food in dining rooms have become Nothing to brag about. A surprise to us from a Princess product. Horizon court has a good selection, Drinks are now offered in Smaller Glasses instead of a ... Read More
Hawaii round trip from S.F. a Ideal itinerary. Food in dining rooms have become Nothing to brag about. A surprise to us from a Princess product. Horizon court has a good selection, Drinks are now offered in Smaller Glasses instead of a regular glass. Why ? Guess they want you to order more and keep the dish washer busy. Service in the Horizon lacks as employees seem to have a attitude. Ship does show its wear and age, surprised after the dry dock it was in weeks before we sailed. Must be more important to upgrade the medallion system and newer TV's , rather than older worn furniture, water pipes and overall the skeleton of the ship. Major problem in room as the Toilet did not flush and slow response to rectify the situation, after an hour I called front desk and asked for an estimated arrival of maintenance personal, as well as notifying them that it sounds as if water is running down the interior of the walls. Wife was going to use facilities elsewhere when she saw Water poring down the Elevator door, maintenance was busy everywhere. Note elevator were taken out of service (caused a bottleneck of people trying to go up or down). Electrical systems were effected and floors on effected elevators need replacement now. Entertainment on board was nothing to brag about, mostly ships dancers and band. Magician was the best venue. The "Come Back New" motto was definitely not part of this cruise. Is it all about cost cutting ? Maybe so, But losing loyal customers may be the end result. Read Less
1 Helpful Vote
Sail Date: April 2019
Club Grazie Palazzo Venetian gifted me this cruise. I am thankful as it was a great restful vacation. We chose it as it had a lot of restful sea days and princess cruise slogan is come back new and the relaxation and fabulous beds ... Read More
Club Grazie Palazzo Venetian gifted me this cruise. I am thankful as it was a great restful vacation. We chose it as it had a lot of restful sea days and princess cruise slogan is come back new and the relaxation and fabulous beds ensured that. We were pampered the whole trip and the service cannot be exceeded anywhere else. Mauii was great to walk around and touch toes in ocean. The plantation farm train ride and waterfall viewing in Kauai was great fun, feeding baby pigs and seeing chickens everywhere The botanical garden and waterfall tour in hilo was great. In Honolulu you can't get close enough to memorial which is a bummer but still great to review the history and honor our fallen military. Stopping in Ensenada to pick up handmade purses was a bonus. The food service on this cruise was the best I have ever encountered anywhere. Princess Cruise should be proud of all these employees. Read Less
3 Helpful Votes
Sail Date: April 2019
Looking for a restful cruise. Our first walk around the ship was very impressive. We’ve cruised on Grand Princess many times. This is the first time after the ship came out of dry dock. Our first impressions were, what a beautiful ship. ... Read More
Looking for a restful cruise. Our first walk around the ship was very impressive. We’ve cruised on Grand Princess many times. This is the first time after the ship came out of dry dock. Our first impressions were, what a beautiful ship. It is truly the BEAUTIFUL GRAND PRINCESS. this is a MUST cruise again for previous Grand Princess passengers or people who are thinking of cruising on the Grand Princess. Wonderful experience in the dinning room. Especially if you have the good fortune of meeting Head Waiter Giovani. Weather he is in the Horizon Court Buffet or the Dinning room Constantly, ensuring the food well presented in the Buffet (nice variety) and guests in the dining room are happy and satisfied at dinner. At all times, wait staff were excellent. The gym was well equipped as well as many wellness programs were provided. Theater has many interesting entertainers. There was a nice show one evening but was spoilt by the loud sound system. I urge anyone who is thinking of cruising, try Grand Princess. For previous Grand Princess passengers, you MUST try again. Looking forward to our next Grand Princess destination. Read Less
4 Helpful Votes
Sail Date: April 2019
We had never been to Hawaii and thought it would be a great relaxing trip. Embarking and disembarking was very smooth with plenty of assistance available. We had great expectations for a pristine ship after a long refurb. How disappointing ... Read More
We had never been to Hawaii and thought it would be a great relaxing trip. Embarking and disembarking was very smooth with plenty of assistance available. We had great expectations for a pristine ship after a long refurb. How disappointing to see the poor shape the passenger areas are in. The 8 days of rockin' and rollin affected even those who never had been before and we all thought a ship, 949 feet long, would handle the 8 foot seas better. In general the food was wonderful and our wait staff at table 223, Cyril and Presert, were excellent. The ship is rather noisy with everything done, loudly. It took a bit of investigating to find a place where you were not assaulted by the din and overly excited CDir and his staff. I suppose everyone will mention the slow elevators or the ones that pass you by, but all 2600 of us took it in stride as we tried to move about the ship. Overall the service on the ship was very good even though many of the international staff were rather hard to understand. We didn't take in much of the entertainment so we cannot comment on the theater or Vista lounge offerings. The guitar player in Crooners was nice but the piano player in the plaza seemed to attack the keys rather than play them. It was fun though to see all the ukulele students learning to play and the hula instruction. It was Hawaii, and the ports tried hard to make you think you were there. It had been a long time since we had been there and were shocked at how commercialized it has become. There was no "smell of the Islands" or the relaxing feeling, that is so heavily advertised. Just the realization of why the Hawaiians are so sad at what their land has become. Read Less
3 Helpful Votes
Sail Date: April 2019
Amazing, amazing trip. Everything, except for casino, was beyond and above expectations. Casino needs more variety on slots. I loved the robes (waffle), and would love to purchase one for my husband for Father’s Day. Please help ... Read More
Amazing, amazing trip. Everything, except for casino, was beyond and above expectations. Casino needs more variety on slots. I loved the robes (waffle), and would love to purchase one for my husband for Father’s Day. Please help with this. The food was ok, but need more variety. Lots of curry in the food. This is not a good choice for all people. Os e of the shipboard staff, such as line dancer teachers were rude and not very helpful as teachers. I enjoyed all the shows that we saw, but he singers were not very good in any of the shows. I do have to say that anything we asked for was supplied right away as far as our room accommodations went. Roberto was an excellent steward. The ship itself, left a lot to be desired as far as luxury went..so much wear and tear showing all over the ship. Very disappointing. Very disappointing. The name, Grand Princess, does not fit this ship. Entirely to much for gratuities....... Read Less
1 Helpful Vote
Sail Date: April 2019
This was to be a once in a lifetime cruise so we spared no expense. Money spent was worth it. Suite was perfect. Club Class dining option and various perks were great. The ship was built in late 90's and they have done a great job ... Read More
This was to be a once in a lifetime cruise so we spared no expense. Money spent was worth it. Suite was perfect. Club Class dining option and various perks were great. The ship was built in late 90's and they have done a great job with upkeep. We did not sign up for many activities and entertainment. Preferred chilling out. Music at the various bar venues could have been better. Shore excursions were great. If we were to do again we would go with mini suite to get the club class dining. Also might go a bit later. Weather in San Fran and two days to and from there were cool. Shore excursions: Hilo - Rainbow Falls, Black Sand Beach, Orchid Farm, and Volcano Winery Tour - excellent. Nawilliwili - Napali Coast Cruise and Snorkel was great - got wet and loved it. Maui - Trilogy Catamaran Sail - very good, although too short. Loved the relaxing sea time to and from San Francisco. Rode cable cars and should have gotten a two day pass. Great restaurants near pier 39. Stayed at the Mark Hopkins Intercontinental. We should have stayed at the Fairmont across the street. But the Mark was OK. Read Less
Sail Date: April 2019
The first couple of days at sea was a challenge as the ocean swells were high. Cold for the first 3 days. Lots to do on the ship. Ports went by quickly and we started to head home. Then it hit. A little sinus drip turned into a fever and a ... Read More
The first couple of days at sea was a challenge as the ocean swells were high. Cold for the first 3 days. Lots to do on the ship. Ports went by quickly and we started to head home. Then it hit. A little sinus drip turned into a fever and a hard cough. Fever took 5 days to finally subdue. Too many sick people on the ship with lots of them coughing without covering their mouth. So it took 15 days to do an 8 day cruise. I don’t think I will go that long of a cruise with so many sea days. My wife and daughter enjoyed all the shopping both on the ship and on the islands. The Grand itself was in good condition after the dry dock. Staff were excellent and the food was good. Alfredo’s had a really good pizza. Room service was fast but the menu needs more work. I’m looking forward to being on one of the newer ships the next time we are on a cruise. Read Less
Sail Date: April 2019
Aniversary birthday, 15 days what a big ship, excursions were not worth the money go on you own. room was small but the price was right, the casino everyone won, Its been 72 hrs and I'm still rocking. The time changes were ... Read More
Aniversary birthday, 15 days what a big ship, excursions were not worth the money go on you own. room was small but the price was right, the casino everyone won, Its been 72 hrs and I'm still rocking. The time changes were confusing. The inside tv was good room service had hot tasty hamburgers. Pizza not so good, ice cream wasn't icecream. The charges for drinks were slow and confusing. The buffet was the same every day lots of fruit, can't get a table in the buffet, you have to get there early or late. dinning was great but having to share, some people talked your head off, cafe lounges can't get a seat they save them for others. The pool loungechairs were taken up with people putting stuff on them to save for others The pool was closed a lot due to rocking on the boat. hot tubs had all the kids in them to get warm. The movies unde rthe stars was way to cold. I won playing slots Read Less
1 Helpful Vote
Sail Date: March 2019
This was our first cruise experience. We chose this cruise for the itinerary and timing. Embarkation and debarkation is close to where we live. Additionally, the timing coincided with spring break. It's a big ship and fun to find ... Read More
This was our first cruise experience. We chose this cruise for the itinerary and timing. Embarkation and debarkation is close to where we live. Additionally, the timing coincided with spring break. It's a big ship and fun to find my way around. There is plenty to do at all hours. However, my stateroom was not ready at the designated time. One of the highlights for us was dining. From formal to casual dining, there were a lot of well prepared and delicious meals everywhere we chose. My preference was the buffet, because I got to meet people while sharing a table. Movies under the stars was fun as were the other activities. Funny thing, the comedians were fun to watch. Three movies playing at the same time, made it easy to watch what you wanted. The service was wonderful. I appreciate the crew's ability to maintain a professional demeanor while handling all situations. Read Less
Sail Date: March 2019
This particular itinerary appeals to me; sailing out of and back to San Francisco. I've sailed this itinerary many times for the ease of access. The airport at San Francisco easy to navigate and Customs personnel at the Port ... Read More
This particular itinerary appeals to me; sailing out of and back to San Francisco. I've sailed this itinerary many times for the ease of access. The airport at San Francisco easy to navigate and Customs personnel at the Port accomodating. I'd like to see additional spring sailings out of San Francisco; ideally later in the spring when the weather would be warmer and drier. The last several times I've sailed this itinerary, the ship has been sold out so there is a market for additional sailings. The ship is showing its age, though. Cosmetic upgrades are nice but new paint and carpet can't cover up areas of aging, although not affecting the ship's seaworthiness. Disappointing that solo travelers are charged for two. I can understand a surcharge, but paying double is excessive. Solo travelers don't use twice the amenities so we shouldn't have to pay for what we don't use. Read Less
2 Helpful Votes
Sail Date: March 2019
Easy to do, we live near San Francisco, only need to take a taxi to the ship. We had only done a 7 day coastal once before, wanted to visit Santa Barbara again. We have cruised Princess 27 times, including this cruise. Did the ... Read More
Easy to do, we live near San Francisco, only need to take a taxi to the ship. We had only done a 7 day coastal once before, wanted to visit Santa Barbara again. We have cruised Princess 27 times, including this cruise. Did the first cruise on the Grand from Istanbul to Barcelona in l998. Have cruised the Grand repeatedly since it was home ported in San Francisco. We missed the Mat'red Luigi who we knew for many years, he retired. We noticed several changes on this cruise. We could no longer write in an order for scrambled eggs to our room service breakfast menu which we have done for years; we also requested the pub lunch be sent to our cabin through room service and were promised by the person in charge on the first pub lunch they would send us 2 orders of fish and chips between 1-1:30 pm, order never arrived. We checked with Room Service at 2pm - Crown Grill did not send the order or charge us. So we skipped the pub lunch on the last sea day. We do not enjoy have lunch in a crowded Crown Grill. Wrote a critique to Princess on the electronic review about both of these incidents. Do not see why Princess can't add eggs to breakfast Room Service menu, HAL does it and we have been use to getting eggs by writing in a request for years. They are sending a tray any way?? Same goes for the Pub Lunch, would guess they would made money on the lunch if they would allow passenger to take the lunch to go or send to the cabin on request. We have 2 more Princess cruises planned and asked the head office to consider these suggestions, would love to see such a change by our 15 day Panama Canal on the Coral and our 10 day Feb 2020 on the Grand. We will see. We also suggested Princess consider Monterey and/or Catalina on the 7 day California coastal vs a LA port stop, neither Long Beach or San Pedro are enjoying ports in our book. There is a local shuttle in San Pedro we took to down town San Pedro area. Very poor ... not much there. It makes a loop to some other port features, navy vessel, maritime museum and fish market, we did not stop for these. In Santa Barbara we took a local shuttle up State Street, main shopping area, .$.25 each way. Another option we considered is taking a tax to Santa Barbara Mission, $15.00 each way, member of our party did not want to do that, otherwise we might have done that as well. We enjoyed our stop in Ensenda. Have been there 2 times prior, it was obvious town is benefiting from cruises, shopping area near port was more developed then in the past. There is a local shuttle to and from good for folks like us seniors, only $4 round trip. Folks running the shuttle also promoted a $17.50 pp tour while we were on the bus to a Silver Market in another part of the town, we based on it. Otherwise, we enjoyed the cruise, we had good spring weather, no rain. We enjoyed 2 dinners at the Crown Grill, we love the Sea Bass item on the Crown Grill menu. Suggested in our review Princess offer Fish and Chips on the Crown Grill menu at dinner, we would love another fish item on the menu since we do not eat sea food and as seniors we find the meat items a bit chewy, LOL. Seriously some other fish vs sea food items on the Crown Grill menu would be nice. We would eat at the Crown Grill every night if we had more fish items. Entertainment at the Las Vegas style shows were very good. Staff very talented. We always book a mini suite and had an excellent Cabin Steward, one we have had previously, he remembered us and gave us the same level of excellent service - his name was Marlin. Hope to see him again. The ship is in excellent shape, even though 21 years old. We will be back on the Grand in Feb 2020. Read Less
1 Helpful Vote
Sail Date: March 2019
Having booked in club class, embarkation was a breeze. We got white glove service and soon where in our suite and met our steward. The ship is large and at first seemed overwhelming, however after a few times walking around, we got our ... Read More
Having booked in club class, embarkation was a breeze. We got white glove service and soon where in our suite and met our steward. The ship is large and at first seemed overwhelming, however after a few times walking around, we got our headings and it was quick and easy to get around. The elevators seemed to take a long time, and since we usually walked the stairs it didn't really matter to us. Our suite was very large with a roomy balcony. The layout was convenient and made it easy to work and lounge. The bathroom was well appointed. At first the lights were a bit confusing and yet we figured that out too. We enjoyed most of the restaurants on board and were very happy with them. Service at Alfredo's Pizzeria was a bit slow. The staff in club class dining was very attentive and made it easy for me to follow my plant-based diet. Breakfast in the crown grill was great. The made me a special breakfast of spinach, salas and potatoes each morning. Our 3 year old really enjoyed the activities in the Discovery Camp Treehouse and it was nice break for me to have him go there. After a couple of nights, we realized that we can have him eat early and then enjoy an adult only dinner while he played with his pals. I enjoyed a massage at the spa. The massage was relaxing however I had to wait rather long for it to being. I understand the reasons for it, but it wasn't really respectful of my time. The staff was great with our son and he really enjoyed himself. He didn't want to leave and wants to go back as soon as possible and so do we Read Less
Grand Princess Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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