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6 Helpful Votes
Sail Date: January 2019
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. ... Read More
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. Crew banging heavy items around late night and very early morning. Very poor entertainment. All the music was geared up to a younger generation than the mainly retired or elderly cruisers.The Headliners group were enthusiastic and quite talented but the material was wrong, again, geared for a younger audience. The drinks are overpriced, as are the shore tours. Although the food was mainly acceptable it was only of moderate quality. The beef was always tough, as were the pork chops. The only decent meat was the ever popular lamb shank. The parts of call were not at very salubrious places. In the towns immediately in the docking area, it felt a bit unsafe to walk around. In summary, apart from the excellent crew and passengers, the cruise was a bit dreadful. Read Less
6 Helpful Votes
Sail Date: December 2018
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is ... Read More
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is tidy and in good shape with some nice touches by way of decorations. The entertainment of an evening was fairly good, not outstanding but, better than the year previous on Britannia. However, for us after 21years of sailing on P&O UK with over 60 cruises under our belts, this will be our last cruise with them as their standards of service now, apart from the cabin steward, was pretty low grade. The food in the buffet of a lunchtime was both repetitive and cheapness all-around, with the same offerings everyday and the hot plates were of an extremely low grade cuts and poor quality. No doubt about it, even the bread offered was not fresh, indeed the rolls were clearly from what had been left over from the previous day from all of the other dining options of the previous evening. Not once at lunchtime was there sliced bread available to make a simple sandwich, you are forced in the buffet to eat a plate of food or a hot low grade meal. The excuses are, we offer on deck a pre made sandwich for you, they too were low grade and the same every day, no choice and no options. Of an evening, the food was a little better but not outstanding and not worth remembering, again well written menus with creative writing but the quality of the food was poor. Even the waiters did not know what some of the items describe actually were. If you are looking for a quality dining experience and have not been on P&O for a few years, you will be bitterly disappointed with what is being offered now. Everyone I spoke to, said they were disappointed with the food. Only a few of the cheapie last minute bookings who had never cruised previously, thought that the food was anything other than disappointing. They even stopped asking you for your opinion now after the cruise, we never received a questionnaire whether in paper form or via the internet. The ships officers are nowhere to be seen, only 1 bar Indian head waiter´s around the ship. The front desk were never welcoming, I guess because of the level of complaints. Never will we step foot on a P&O ship again, after this very bad and month long experience. It also seems that P&O UK have adopted the P&O Australia method of attracting drunken idiots, to drink beer and alcohol all-day, stopped the allowable bring your own spirits to your cabin onboard, now saying as all do, we will save your prized duty free purchases safely in our store room that you buy ashore until you disembark. It is evidently clear, by the number of people being ejected from this ship, that alcohol plays a large part in how the ships now operate and how they sell so much of the stuff from 10 am in the morning to 4 am in the morning. Remember if you want a quality cruise and not a booze cruise don´t choose P&O UK. Read Less
10 Helpful Votes
Sail Date: December 2018
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had ... Read More
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had was a small ,dirty box with dirty carpet,dirty furniture, dirty little toilet .The cabin has not been cleaned properly in the 2 weeks we were on the ship.We caught a terrible chest infection during our stay which basically ruined our holiday,Christmas and my birthday(thanks P&O).The food in the buffet restaurant was absolutely rubbish,dirty plates and cutlery,rubbish coffee,we bought coffee from costa every day.We have skipped loads of meals during our stay.Staff on the ship ok but some of them don’t understand English unfortunately.We have bought 5 excursions,not cheap waiting a long time for old people to get on and of the catamaran or boat.Lunch included in the excursions where shocking,burgers and hotdogs disgusting ,paid extra to eat to eat a proper lunch.The excursion were ok at least we were away from Benidorm on the sea with all the characters on board.On the end of the cruise we have paid our bill but P&O put on top a preauthorisation of 800£ on my girlfriend card putting her account in overdrawn.We are never going to use this company again because they are overpriced,no standards absolutely disgusting,Azura ship should be scrapped. Read Less
3 Helpful Votes
Sail Date: October 2018
I chose this cruise for a relaxing break as it was my Birthday . 7 nights departure from Southampton on the 12th October 2018. This cruise was a nightmare from beginning to end and would not recommend it to anyone. Its all about the money ... Read More
I chose this cruise for a relaxing break as it was my Birthday . 7 nights departure from Southampton on the 12th October 2018. This cruise was a nightmare from beginning to end and would not recommend it to anyone. Its all about the money and not customer guest satisfaction or respect. This ship should never have left Southampton as there would have been weather warnings. We were in a hurricane and the ship was rocking so fiercely we were very sick for days confined to our cabin. No tv signal and when we complained was blamed on the weather, but there were no new films like on other ships, so nothing we could watch anyway. Toilets out of order on board and very smelly. smelly lifts and corridors. The breakfasts were very poor so we didn't bother to attend breakfast. The Buffet was the same every day and not a lot of choice neither in the restaurant in the evenings. Menu seemed to be the same daily. We missed a Port in Spain and were very upset as we really wanted to visit there. Money was taken from our account without our permission which distressed us further and items were added on our account for things we did not purchase or drink at various bars as we don't drink alcohol. Our beautiful clothes on a rail by the toilet with no doors. Grey unsightly towels we had to complain and asked stewardess for soft white towels, she replied they don't really have them. I was appalled. What a disgrace. the list goes on.C250 Read Less
8 Helpful Votes
Sail Date: October 2018
We chose this cruise for a week of relaxation and good food and to see places we hadn’t seen before. We badly needed this holiday. We could not see Viga due to bad weather! It was horrible.... noisy crowded and our cabin dirty. ... Read More
We chose this cruise for a week of relaxation and good food and to see places we hadn’t seen before. We badly needed this holiday. We could not see Viga due to bad weather! It was horrible.... noisy crowded and our cabin dirty. Butlins would have been better. The food was bland and often cold . The cabin was awful. We paid £2600 plus for a super delux cabin. Money we worked hard for wasted. There was chocolate and peants on the floor.., past horizon mags from previous guests shuffed In the pocket. The phone was dirty and sticky. Coffee cup stains on the side board. The carpet was wet by the entrance.. A towel remained on the floor for three days and stank the cabin out. The deck manager came to see us twice. Said they couldn’t move us as only inside cabins and cabins at a higher grade! We were offered a bottle of p and o house wine as compensation. The whole experience was horrible. Will never ever go p and o again! Read Less
Sail Date: September 2018
My wife had a specific diet entitled a "thick pureed diet" and we sent all relevant documentation before we booked and p & o customer services sent them direct to the azura who replied that this diet would be no problem so we ... Read More
My wife had a specific diet entitled a "thick pureed diet" and we sent all relevant documentation before we booked and p & o customer services sent them direct to the azura who replied that this diet would be no problem so we booked. The first evening meal the soup was served with bits of leaves in it directly against directions in this diet and it then went from bad to worse! On two evenings she was served a bowl of water that stank of fish! The thick puree should stand in its place when served if you place a fork on top of it it should leave an imprint of the fork in the food and you should be able to eat the food with the fork without it falling through the tines of the fork. So how can a bowl of smelly water comply with those instructions? The instructions we sent showed how to make a thick puree diet how to thicken it up or thin it down if need be to get the right consistency. This was never done in all meals for 9 days! By this time my wife was starving so we went to the buffet each night to see if there was anything she could eat there like soft deserts with custard! The meals served were too thick one day or like water the next or had very large lumps in it or garnishes or leaves all against the instructions we sent! It was just as if the chefs on board could not be bothered or it was done out of spite! The only other conclusion is that it was incompetence or not one chef on board knows how to prepare a thick puree diet. Obviously we rate the dining as nil/zero absolutely awful. Entertainment was ok but its time jimmy james retired! I enjoyed the quizzes but I always do. The manahement were appalling re the food issues. They did nit help at all! Overall very poor and we will not travel with P & O again! Read Less
Sail Date: September 2018
When we arrived at our cabin, there was blood on one of the pillows. Also, the ship did not appear to have been deep-cleaned. P&O do not seem to cater well for those with disabilities. It was difficult for my wife to get around ... Read More
When we arrived at our cabin, there was blood on one of the pillows. Also, the ship did not appear to have been deep-cleaned. P&O do not seem to cater well for those with disabilities. It was difficult for my wife to get around the cleaning trolly using her walker. This was because the towels stuck out from the sides. When we docked at Tenerife, the gangway was far too steep for my wife to use her walker to disembark. This resulted in her feeling extremely frightened and having a panic attack. She had to be carried down by three of the stewards. Our holiday was completely spoiled by the men painting the ship. We could not go out on deck. The paint fumes were spread throughout the ship via the air conditioning. This is the third ship we have been on this year and the worst. We loved the Ventura. My wife and I had to visit the ship’s Doctor and several weeks after returning home I am still on medication and this is under review. As previously indicated we are both filled with sadness and extreme disappointment that the holiday we had both looked forward to for a long period of time was completely and utterly ruined because of this unfortunately timed paint job. They did state at reception that it was safe but if it were safe then why were the workmen wearing protective masks? Also the bar staff seemed on edge and this resulted in a tense environment. However, this does not reflect upon the bar staff who were very good indeed. I would never eat a steak anywhere else on board except the glass house. However, this cost us extra each time we had a meal there. The cruise cost enough money, so surely people should be able to eat anywhere on board? Read Less
1 Helpful Vote
Sail Date: August 2018
Picked P&O as it sailed from Southampton and it was easier to get from London with family. But there is literally no comparison with Celebrity cruise. It’s essentially a 2* cruise ship. Key issues: 1. Ship is dated 2. ... Read More
Picked P&O as it sailed from Southampton and it was easier to get from London with family. But there is literally no comparison with Celebrity cruise. It’s essentially a 2* cruise ship. Key issues: 1. Ship is dated 2. Buffet food is rubbish. Real poor quality 3. Speciality restaurant “Sindhu” is probably worse than your dodgy Indian takeaway. It serves packed naan and frozen paratha !!! 4. Staff at restaurant wasn’t that welcoming 5. Entertainment isn’t great. 6. Sports area are really run down. The golf swing area, basketball court etc were falling to pieces Positives 1. Sails from Southampton so convenient to get there for London folks 2. Good parking and pick up facility 3. We had balcony deluxe room and it was good. The sofa bed for kids was comfortable and so was our bed. 4. The attendant for our rooms was very courteous and efficient. 5. Gym had enough machines and weights. Read Less
2 Helpful Votes
Sail Date: August 2018
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; ... Read More
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; good job there was food to be had elsewhere on the ship afterwards. Of more concern, the ship ran out of the cheaper wines after week one, which was a concern for many people on board. I chose to decline the gratuitous (£98 per head) on arrival and instead tip staff direct who were helpful above and beyond what was expected (€100 for our maid Grace Etc). More disappointingly, the smell of raw sewage at various locations around the ship was distappointing to say the least. Additionally, having to walk through smoking areas to get to the buffet was awful. Not a good experience and I would not recommend unless you’re too old to care what value for money means. Read Less
2 Helpful Votes
Sail Date: August 2018
Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our ... Read More
Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our assistance. The ship often stank of sewage, the corridor outside our cabins was often very bad and certain deck areas also stank. The toilets outside shows and bars where often flooded with water and urine. One of our cabins frequently had sewage backing up from the toilet bowl and dripping through the bathroom wall, after 6 days we finally got another cabin we had to spend 2 hours at reception as none of the senior management team would talk to us it was only the intervention of the ships Doctor who was walking past and offered his help by escalating the matter we finally got one replacement cabin, when we arrived at the new cabin the carpet was filthy and the bedding dirty, they did change the bedding. The Buffet food area was grubby, badly scratched tables, buckets catching leaks from the ceiling. The hand gel policy to prevent transmission of bacteria etc is just ignored in the areas. I went to the toilets near the Buffet restaurant all of which had no soap so I walked to the next toilets at the pool again no soap. Only one disabled toilet had soap and none near the eating areas had any soap. The Sunscreen is sold as an attraction but parts of it don't work, being big film viewers we where obviously disappointed, I asked at reception only to be told its been broke for weeks and not going to be fixed soon, it was still in the brochure and no one advises you of this. At 9pm on the last night of the cruise I was offered £200 on board spend which is just an insult as the shops are shutting and I didn't need £200 worth of stuff? P&O offered £200 cheque once I complained when I arrived home which is just an insult for the bad experiance. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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