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1 Helpful Vote
Sail Date: March 2019
We have just returned from a 12 day cruise on Azura to Canary Islands from Southampton and wish to share our experience of a first cruise with P and O, after having sailed with Princess each year since 2016. The contrast between the two ... Read More
We have just returned from a 12 day cruise on Azura to Canary Islands from Southampton and wish to share our experience of a first cruise with P and O, after having sailed with Princess each year since 2016. The contrast between the two companies is frankly alarming despite there being no difference in the prices we have paid, like for like. We have stayed on Lido deck forward on three occasions; twice in an outside partially obstructedand once in balcony and up until now and despite some rough seas off Cadiz, have not been unduly bothered by that location. This time we stayed in L101, which I will comment on shortly. We have also stayed on deck 12 on Crown Princess at the rear but the vibration from below was terrible. Embarkation was excellent and we were able to gain access to our room quite early, but once on deck it was apparent that all was not good. As we passed through the automatic doors from the outside deck to our corridor we were greeted with a tatty, very worn carpet which didn’t improve much all the way to our cabin at the end. There were also numerous scrapes on the walls. First impressions were bad and didn’t get better in the cabin which also had a worn grubby carpet but worst of all a horrible configuration with the bed back against the window leaving about a foot all around to maneuver. We had to move the table under the clothes rack and were unable to use it. Annoyingly the rooms either side had the bed against the side-wall and far more space all round. The TV was a joke, Not only tiny, but positioned on a shelf high above the coffee making area which made it impossible to view unless you were standing up. That didn’t really matter because there was no signal for TV for most of the cruise (and even in Southampton), and the film choices were terrible. The maps for showing the position of the ship looked as if they had been drawn by a 5 year old. The young girl steward, Misty worked tirelessly keeping our cabin clean and neat given the poor state it was in and was the only person on the ship we found worthy of a tip. We went to the buffet where we found the hot food was the same temperature as the cold stuff. It resembled what you would expect to see in a works canteen. I had a stone cold curry and rice. We thought this might be just a changeover day problem but it was the same the next day. In fact lunch was pretty well the same every day, often cold, repetitive and bland. Having enjoyed some great sail aways from Southampton on Princess we were expecting something similar but this one was totally dead with little effort from our entertainment team and bar staff who looked as if they had just heard gratuities were being removed next month. In fact far from being the friendly, attentive, happy people, mostly from the Philippines, we had experienced on other cruises, this bunch were in many cases morose or doing their best to pretend we weren’t there. In fact for the entire cruise we found many staff to be indifferent. At the front desk, staff often chatted to each other or looked at computers rather than acknowledge us. I lost my glasses and reported that to the desk along with a detailed description of case etc and this was noted down with a promise to inform me if found. A few days later I called at desk and identified them. Nobody had bothered to check or inform me. Why would they when they can’t even be bothered to acknowledge a guest standing waiting in front of them? Who trains these people in such basic customer skills? I now turn my attention to various areas of the ship in the vain hope that somebody might actually take note of my observations. The buffet at breakfast was probably the worst aspect of the cruise. The scramble for tables was horrendous with guests reserving tables with various discarded items such as handbags or coats and even books. Once secured those guests would often remain there chatting over numerous cups of tea regardless of the poor souls trying to find somewhere to eat. Staff struggled to clear tables and the jostling for food was really annoying. Staff looked particularly irritated if asked to make poached eggs, omelets or pancakes. What was also annoying was the closing of one side of the buffet, which had the effect of compressing the already large volumes of people into less space. Trying to get a table that wasn’t occupied or reserved (people like to occupy outside seats or diagonally opposed or even place bags on unoccupied seats to discourage/prevent others from sitting down, such is their selfishness) was difficult bordering on impossible. Welcome to the 2 star holiday camp. This was also apparent in some bars and the theatre where you had to arrive 30 minutes early or risk not getting a seat or being split up courtesy of everyone leaving one spare seat next to them. The bars all had their own character. The Planet bar on the18th level was like a care home. Where Princess have skywalkers disco with late night dancing, a happy hour and a place for those still willing and able to enjoy a decent club atmosphere, P and O had Beth and James, A piano and guitar duo you could get a good nights sleep listening to. What a waste of a great venue that actually looked good. The Atrium was a massive disappointment as it was not only compact but devoted almost entirely for the whole cruise to ballroom dancing where the same usual suspects were in attendance showing off nightly. The so called Brodies bar which also housed the casino had the best choice of drinks but often the worse choice of entertainment and guests. If this is P and O’s impression of a British pub they need to get ashore more often. Most of the quizzes were held there along with bowling on the Nintendo Wii, bingo, darts and live football (satellite reception permitting). This was where Benidorm meets Jeremy Kyle and having to listen to one large family singing loud Liverpool football chants was definitely a low point. Incidentally the quizzes of which I attended a few were decidedly hit and miss with themes such as breeds of dogs, for gods sake or fish. The prize for such huge efforts was laughable. You could win a gold star (great if you are in primary school, but not particularly exciting if you were much older but sadly the P and O faithful embraced the idea. I accumulated a couple of the coveted stars and after great difficulty, managed to locate a prize redemption area at the end of the cruise. The prizes actually weren’t bad but it would have been so much easier just to give a prize to the winner at the time. The Glass house was another rest home for the elderly enjoying crosswords, sudoko or a nap. The Blue bar at the Atrium was popular for pre dinner drinks but just ok. The Malabar looked smart with fancy red lighting and Palm trees outside but on approach absolutely stank of sewage. The smell was disgusting and it never subsided. Some people commented on it, some ignored it, and some didn’t seem to notice, such was the diversity of clientele. It had nightly music, usually the resident group, Authorised or Pulse who popped up all over the ship for sail aways or filling in. I can honestly say that whoever is booking these bands either never heard them or needs a hearing aid. The girl singers were terrible and managed to either murder songs or sing them in a way that made even the most popular and well-known song sounded unidentifiable. The other main bar was called Manhatten and was used as a secondary venue for shows which were mostly Tribute acts or comedians. Head and shoulders above the rest was Jeff Dingle as Bruno Mars who really rocked, closely followed by an Adele act and the inevitable Beatles. The Bootleg Beatles are still the bench mark but this band did a fair job whilst actually looking nothing like them. What was really annoying in Manhatten however was the family that sat boozing whilst their two young daughters ran around the bar for hours annoying other guests until midnight. Staff as usual did nothing as they did when same girls were running around the pool ‘bombing’ earlier. On a plus note, and there aren’t many, the Headliners shows were good and clearly a lot of effort had gone into them and the guest speaker Stephen King commanded huge audiences with his insights on the music industry. With regard to one of the more important aspects of cruising, we were on freedom dining which is supposed to mean that you were free to dine anytime between 6pm and 9:30pm. Sadly this was not the case. It did not take me long to figure out that they we working a ‘sitting’ operation. At 5:30 a queue started forming, that was 60 strong at 6pm opening time. Many guests were opting to dine table for 2 and were accommodated. Once full, buzzers were given out and you would think they would be called in as tables became vacant. Not so. We witnessed whole lines of tables empty and not being filled. Eventually when all tables were empty buzzers were going off all over the place and in came sitting number 2. Finally around 8.30, in came sitting 3. We noticed a keenness to move us swiftly through courses on sitting 1. On sitting 2 staff became a little overwhelmed and waits between courses extended. As sitting 3 progressed they began clearing up vigorously. Menus in restaurants looked impressive but the reality was not always so good. Some meals were good, notably slow cooked lamb shanks, but then that’s not rocket science. Starters were small and often basic and bland. Deserts were also just okay with watery custard and rather tasteless or ice cream. Some staff made the effort whilst others just looked bored. Front of house seemed much happier. I walked around the ship one day to see what was on offer. The sports deck was an absolute disgrace. There was a large open deck area covered in green matting completely unused. No putting green or bowls here. Two members of staff were playing basketball and the golf net was just a small, tented area and a bag of clubs fit for the bin. The whole area was an absolute disgrace, totally neglected and abandoned. Deck 16 housed Breakers bar, an area almost totally given over to smokers. Down on 15 smokers were again occupying one side of the deck next to the pool. They had slowly on a daily basis been able to extend even further along the deck and when you were going to and from the buffet you had to pass through a wall of smoke. Congratulations to who ever came up with this positioning. The one table tennis table was squeezed into the other corner outside the buffet area. Clearly P and O put greater emphasis on accommodating smokers than people who wish to engage in sporting activities. I have reserved a few final comments for the cruise director and staff. Again on previous cruises with Princess we knew and recognized him and his staff who connected with passengers and seemed to always be around. I’m afraid I found Chris to be conspicuous by his absence and I would fail to pick him out in a line up. His merry men (and girls) were equally grey and seemed to only pop up briefly for quizzes before fading away into anonyimity. Their stupid holiday camp style dancing on deck sailaways left me cringing. This might be Butlins or Haven but it sure wasn’t expected on what I thought was going to be an upmarket holiday. P and O are clearly targeting the mass market in order to fill cabins. There was one other trauma that deserves a mention and also was the pivotal point in my deciding never to book P and O again. One evening we identified a few things to see. One was billed as an Elvis show. What transpired was possibly the stupidest and most pathetic rubbish I have ever seen. Unbeknown to us ‘Elvis’ was not a tribute act but cruise director Chis dressed in a silly costume and making stupid noises. He asked if there were any Elvis fans present, to which there were a few affirmatives including an elderly Welsh couple seated next to us. He then proceeded to make silly wheezing noises and stupid mimicry of Elvis which clearly offended said couple who promptly stood up and walked out. I personally am not an Elvis fan but I felt sorry for them and we did likewise. This man acting the fool on stage was being encouraged by quite a few of the crowd who would definitely not be candidates for Mensa and reinforced my feeling I was on the wrong ship. Fortunately we were able to make it to Manhatten for the Adele tribute singer who actually had some talent. In summary we had a highly disappointing holiday on a tatty ship, with average food and entertainment, constant queuing and a firm conviction that Brits will often accept this. If this had been full of Americans or even Germans, staff would have been overwhelmed with complaints because they expect and demand better standards and get them. Would P and O be our first choice when booking another cruise? Not likely if this one is anything to go by. We will just have to pay more for Celebrity or find a Princess ship going out from Southampton. Read Less
6 Helpful Votes
Sail Date: January 2019
We chose this cruise been a new year cruise. Have been on the Azura 8 times but there will not be a 9th. Xmas decorations were beautifully done. There seemed to many people on the ship. People everywhere inside and out. The service on ... Read More
We chose this cruise been a new year cruise. Have been on the Azura 8 times but there will not be a 9th. Xmas decorations were beautifully done. There seemed to many people on the ship. People everywhere inside and out. The service on board was dreadful waiters just couldn’t be bothered, plus they were overworked. Never ever have I seen people in dining room in shorts above the knee, Tracksuit joggers and trainers. No one including maitred said a word. I always thought it was a smart casual dress code . See days were manic. We sat in the so called quiet adult area. If you hadn’t got a subbed by 8.15 forget it. They got more Sun beds out from somewhere, put them wherever they could. Not even the poor bar waiters could get by to take drink orders. We were sandwiched in like sardines. New year’s eve I must say was amazing great entertainment great atmosphere. But unfortunately we had 12 other days to put up with on this holiday camp ship. We were put in Sindu ( Indian restaurant) for our N Y gala meal , I did complain but they were having none of it. They did compromise and let us join my son and daughter. Yes they pus us in different restaurants at different times, even though we shared the same cabin. In hignsite we’re please we were in Sindu as we got fab service with pleasant waiters. Cheese & biscuit were a joke . I will try and put a photo on later. We heard people moaning that they were waiting 30 mins between corses. And there drinks just didn’t arrive. Entertainment was ok . Astonishing show done by head liners was very good even though we have seen it many times. Read Less
Sail Date: October 2018
We were looking forward to visiting the 4 locations, first one (Vigo) had to be missed because of bad weather which was unfortunate. We had travelled with Cunard before and as P&O are the same firm we expected similar high standards ... Read More
We were looking forward to visiting the 4 locations, first one (Vigo) had to be missed because of bad weather which was unfortunate. We had travelled with Cunard before and as P&O are the same firm we expected similar high standards but were disappointed with the facilities and entertainment. The public spaces and bars were crowded. The buffet was more like a scrum than a dining area, finding seats was difficult, you had to take it in turns to get your snack or meal. It was also almost impossible to get a seat in the bars. The entertainment in the theatre was limited to a single 45 minute act, i.e. comedian or ventriloquist or dance group, we would have preferred shorter acts but more variety; the actual acts were good. Meals and service in restaurants were good but afternoon tea a bit hurried. See separate comments regarding cabin, reasonable size but poor options and signal for TV, announcements not relayed to cabin. Public toilets were often out of service and not easy to find. Read Less
4 Helpful Votes
Sail Date: August 2018
We booked this cruise last minute as we have never been to Norway. We have two girls age 13 and 9 who were very excited as we have been cruising with Royal Caribbean in the past and they thoughly enjoyed the experience. This was not ... Read More
We booked this cruise last minute as we have never been to Norway. We have two girls age 13 and 9 who were very excited as we have been cruising with Royal Caribbean in the past and they thoughly enjoyed the experience. This was not however the case P&O sell this ship as family friendly it is if you were brought up pre war when children were to be kept in nursery it or play rooms, They was absolutely nothing for children outside the play club on deck 16. Great for a 9 year who wants to play games but a sad disappointment for my 13 year old who had no interest in playing on x box or PlayStation. When I approached customer service for access to a piano for her to practice I was total no, I then approached the sales desk who ask the entertainment manager who also said no due to health and safety. There was no running track and she only managed to get in the gym 3 times due to the lack of equipment and a number of those were not working. I had also promised the girls they ciukd get their gsir and nsils done but sorry no as they are not 18. The adults pool was warm but the main pool for childeen was cold. We booked a double bed but hot bunk beds that came down from the ceiling and band our heads a good couple of time - I would never book this cabin again. Girls were not impressed by the restaurant - one night we had sweet and sour chicken that they thought resembled KFC. There was not always a wine waiter to order drinks until the end of the meal. We were free dinning and did not want to book a specific time as we did not find a waiter who we liked to stay with ever night. The buffet was always busy it was often hard to get a table and again wine waters in short supply. We were approached numerous times "did we want to book abtabke in one of the paying restaurants" it became annoying. Found out non the last day you coukd ask for pancakes and waffles to be made. As my 13 twarbold said they could put a sign up saying, The entertainment was great particularly "The Vintage Boys" would have loved a question and answer session with them to know how they met. There was no background music and when the film ended by the pool we were left with just P&O advertising. No atmosphere at all. Casino was too small and always busy in the night, However I love that I can launder my own clothes, We loved P&O when we went in the past but I don't know what has gone wrong. If your family friendly ships are for families then ask what they want. As my husband says if the kids are happy the wife is happy the I get a good holiday. Read Less
8 Helpful Votes
Sail Date: August 2018
We chose this as we'd done the Med to death and knew all the ports inside out but with a tight time window, we jumped onto this ship to see the fjords and try P&O. Whenever we've gone out of Southampton before, it's ... Read More
We chose this as we'd done the Med to death and knew all the ports inside out but with a tight time window, we jumped onto this ship to see the fjords and try P&O. Whenever we've gone out of Southampton before, it's been pretty slick getting on the Indie but this was from the Mayflower terminal. We turned up at the time we were told to arrive and, just as any doctors waiting room, we had to wait for 45 minutes clutching a coloured card until ours was called... and this was only to join the back of the never decreasing queue. When we got on the ship, we straight away noticed a smell like BO or rotten eggs or (rather worryingly) gas. This stayed throughout the duration, especially in one of the bars that made it unusable. We know that P&O have a poor record with viruses and this was hardly surprising as no-one enforced the use of gel in the bars or restaurants and at no time did we see anyone disinfecting the handrails on the stairs which you see all the time on NCL and RCL. Cleanliness was generally quite poor - tables were not kept clean and a toilet that had something exceptionally unpleasant floating in it was left for several hours, unchecked by the staff. If you have been on any Royal Caribbean ship, you will know about the fantastic Windjammer buffet restaurant. On the Azura, at best this is like a school dinners canteen - exceptionally poor quality food and no 'traffic flow' system so it ends up a bun fight. On the one occasion, we had breakfast in the Peninsula, the service was dire and the food all arrived cold, apart from the butter sachets which were warm! Unlike RCL and NCL, they look for numerous opportunities to charge you for things that on other cruise lines are free...these include food and drinks! The casino on any other ship is huge with a large selection of tables and slots. On this ship there are (I think) 3 tables and a handful of slots in a bar! Very odd considering how much revenue these generate on other ships! I think one of the worst things was the enforcement of the black tie policy. Previously on the Indie, if you didn't want to dress up to that extreme, you could dress smartly and go up to the huge choice in the Windjammer - your only real choice here was the Beach House or the school canteen - even many of the bars wouldn't let you in for a drink and the looks I got when I was coming back from the gym were laughable!! Whereas the Epic and Indie have big shows and great entertainment, there were no 'west end' shows on here, more 'cabaret' type stuff. There were hardly any staff in the theatres to get you a drink and no booking system either, so you either had to arrive V early or take your chance of standing at the back. On the plus side, prices were a little more reasonable than some cruises (for drinks etc) and our cabin steward went out of his way to help. The cabin D729 was pretty spacious. Would I book P&O again? No, not on the strength of this experience. Would I recommend the Azura? No - you get infinitely better value on the Independence or Epic Read Less
6 Helpful Votes
Sail Date: June 2018
We chose this cruise for the itinerary , having cruised with other cruise companies including Celebrity .Royal Caribbean Princess, but this was our first with P & O. Firstly lets deal with the positives food, entertainment ... Read More
We chose this cruise for the itinerary , having cruised with other cruise companies including Celebrity .Royal Caribbean Princess, but this was our first with P & O. Firstly lets deal with the positives food, entertainment cabin and certain crew members were very good if not for them I would have given just ONE. Sadly, the majority of so called "Hotel " staff were either rude or surly often BOTH and appear to have had no "CUSTOMER SERVICE" training. Often the crew appeared to be working in positions in restaurants, reception etc. with what seems to be little or no training or supervision. Whilst accepting that there is always an ever changing turnover of crew ,compared to other cruise ships, P & O don't appear to worry about training of Staff. HERE ARE SOME EXAMPLES:- Epicurian Restaurant Wishing to book this restaurant towards the end of our cruise on the FIRST day on board we went to venue to book which we did for TEN DAYS LATER for 7.30pm even then we were informed that it was not possible to select a table location (IT IS NOT APPARANTLY P & O COMPANY POLICY ??!) On the day we had a card to say table was now available for 7.45pm ?! even then upon arrival it appeared that they were not ready for us!. the service was terrible 30 minutes for someone to take order further 20 mins to get wine! and staff running around like "Headless Chickens" not having a glue what or where they should be and the so called Head Waiter just standing around offering no support or supervision to the staff BEHIND THE SCENES TOUR Confirmation letter stated that we were to report to reception at 12.20pm. This we did and found others waiting to do same tour and joined them . Our guide (Entertainment assistant Leo) came up greeted us and we asked him if we needed to sign paperwork prior to tour He said "NO". After a short delay Leo told us it was time to start tour but we would have to have a " Body Security Scan" prior to proceeding THIS WAS DONE IN BRODIES BAR ENTRANCE (WHICH BEING A SEA DAY WAS VERY BUSY) IN FULL VIEW OF OTHER PASSENGERS. Shortly after tour begun we were summoned by security to be informed we were with the wrong tour group .It appears that we had joined the tout that should have started at 11.45 bur had been late leaving as there had been no crew member to act as guide!!. at no time did any one ask us our names prior to start of tour!! But as on a previous occasion when querying anything with staff we were made to feel it was our fault and that the crew were always right!! MAITENANCE One night the outside partition dividing the balcony from ajoining cabin broke loose and started "banging" as it was 200am in the morning I phoned reception and told them what had happened. When they answered they asked "did I want it fixed now? or wait till morning ?" When "Maintenance" did arrive it was 2 women ,one armed with a screwdriver!, who eventually managed on securing panel but upon leaving cabin "DID NOT KNOW HOW TO LOCK SLIDING DOOR!". This is just 3 examples of poor customer service we received . Port talks, bar staff embarkation of tours , reception staff were all ( compared to other cruises we have been on) of a very poor standard. the condition of ship is poor and needs a refit ,the furnishing in places torn and cabin shower curtain "smelt mouldy" The saving factor for this cruise were our waiters Jibi and Vinod and wine waiter Sam!. this was our 13th cruise ,unlucky for some its said !, it certainly for us by choosing P & O NEVER AGAIN. Read Less
2 Helpful Votes
Sail Date: May 2018
I have been on few cruises and have to say this felt like a massive cash grab. The sky screen has broken pixels and needs repairing. The buffet food was Very substandard compared to restraunt, and the grab and go bar was chips ... Read More
I have been on few cruises and have to say this felt like a massive cash grab. The sky screen has broken pixels and needs repairing. The buffet food was Very substandard compared to restraunt, and the grab and go bar was chips smuthered in salt and chicken scraps in bread crumbs. They have no drinks package other than wine, and the pints around the pool are served in scratched plastic glasses. A peroni is £475 a pint and comes in 300 ml plastic glasses. They offer a kids soft drinks card at £35 for 20 drinks. This is a piece of card that if lost is non replaceable so I had to buy 2 more after the kids lost them and P&O are just pocketing all the unused drinks you pay for. I books the Van Gogh art tour for myself and 2 teenagers, P&O charged full price for kids aged 13 and over. Van Gogh charge €3 for kids aged 13-17. That’s £61 to pay for a 1 mile bus ride. Read Less
4 Helpful Votes
Sail Date: May 2018
We wanted to experience a cruise, and the Fjords was the ideal location. Unfortunately, we experienced the following: - Inside cabin had stains on the carpet - Corridor smelt of dirty toilets. - buffet had scratched plastic ... Read More
We wanted to experience a cruise, and the Fjords was the ideal location. Unfortunately, we experienced the following: - Inside cabin had stains on the carpet - Corridor smelt of dirty toilets. - buffet had scratched plastic cups. The first one I picked up would never be clean, so there would always be a group of scratched dirty cups on the side which were full of dried up food from peoples mouths (disgusting!) therefore, my experience of having a fruit juice with breakfast was non existent because of the health and safety risk - reminded me of the dirty plastic cups at primary school - Drab, tired decor - Dirty toilet upon arrival. I filled the sink with hot water and scrubbed the loo, sink and got on my hands and knees to clean the floor of the hair - Hair wrapped in my food at the fine dining (chocolate pudding) - Tired, yawning staff - just want I want to see on a cruise! - Same above issue with the dinner plates - The food wasn't protected from people breathing all over it...I experienced a women stood next to me with a cake on her tray...she stuck her finger in the cake to taste it, then told her daughter she didn't like the cake and proceeded to put it back in the fridge with the other cakes!!!!! I never touched another cake after that! - Bland buffet menu - work canteen menu more inviting! Would advise to cook different meals on daily basis - not to rotate every other day - For the cost of the trip, the food was cheap and lacked quality, for example, fatty bacon, cheap sausages, horrific tasteless red cabbage - the list goes on. - Didn't look forward to the food - Fine dining was rushed. I never got asked if I was 'ready to order' the waiter rolled up as soon as we picked up the menu and stood waiting for us to order, so we felt pressured to quickly choose something - which arrived just as quick as he took the menu...crazy! Lacked atmosphere! - Entertainment took me back to the 80's on days out to Blackpool, cheesy, and untalented. The bingo caller and his side kick made me cringe, so off we went back to the cabin on the days when we didn't have the urge to jump overboard... :-) - Too much space was allocated to smokers Positives (not many!) - The staff member who turned the room over every day was pleasant, however, I was told (by friends) that my nightdress would always been made into a nice animal when I arrived back on an evening...it never happened. Instead my nightdress was scrunched up and placed under my pillow, always made me chuckle when sending the latest 'scrunch of the day' pic back home. - The views of the Fjords are simply breathtaking. Be sure to do the open top bus ride to the Glaciers, and the train ride to see the the Huldra, an elusive forest spirit from Norse mythology. - Getting off the ship to experience a better quality of food was the relief of the day! - Irrespective of the bad experiences, it's not deterred me from another cruise on another ship Read Less
3 Helpful Votes
Sail Date: May 2018
First time with p&o cruises we will never go again, boat just lacks finish, food wasn't very good very poor at some times, vegetables were always hard and not much choice in buffet areas, cheese and biscuits were terrible little ... Read More
First time with p&o cruises we will never go again, boat just lacks finish, food wasn't very good very poor at some times, vegetables were always hard and not much choice in buffet areas, cheese and biscuits were terrible little pieces of so called cheese and no fruit at all.Sindhu restaurant was very good, glass house parfait was horrible. We spoke to various people during our two weeks and they had all been on before but would not be returning, standards have slipped a lot they said. Staff were something unhelpful and rude at times, one lad in Costa coffee area expected a lady to clean up some coffee she had split. We had to many days at sea tootaling along instead of getting somewhere and staying overnight. Entertainment wasn't up too much, some guest acts were ok, but otherwise not brilliant and very loud in the theatre. Outside tv half the pixels were missing and the surround had some boards missing. Was going to go into the retreat but you had to pay £25.00 on sea days and £30.00 on port days per person per day and you got nothing for that so we didn't. Just didn't live up to our expectations and very disappointed will be going back to celebrity next year for sure. Read Less
4 Helpful Votes
Sail Date: April 2018
Eight of us decided to go on this two night cruise as a birthday celebration. Friday to Sunday. The layout of the ship is confusing. Cabin acceptable but carpet had stains and the toilet did not work on the final morning. On arrival ... Read More
Eight of us decided to go on this two night cruise as a birthday celebration. Friday to Sunday. The layout of the ship is confusing. Cabin acceptable but carpet had stains and the toilet did not work on the final morning. On arrival the safe was not working and was not fixed until Saturday morning. As a Baltic tier member I am entitled to slippers. I requested these on three occasions and they were eventually delivered to the cabin on Saturday evening. On the first night we arrived at freedom dining at 8.00 pm to be told there was an hour wait. We were eventually seated but the waiters were overstretched and consequently we missed the show in the theatre. At breakfast the following morning I asked for a latte but was told the machine was broken. We arrived at 7.00 pm on the second evening, not through choice but concerned if we left it later we might have the same problem as on the previous evening. I am not sure what the garlic butter consisted of but it was nothing like I have been served in the past! Myself and several members of the party were very disappointed. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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