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790 P&O Cruises Azura Cruise Reviews

I have been on few cruises and have to say this felt like a massive cash grab. The sky screen has broken pixels and needs repairing. The buffet food was Very substandard compared to restraunt, and the grab and go bar was chips ... Read More
I have been on few cruises and have to say this felt like a massive cash grab. The sky screen has broken pixels and needs repairing. The buffet food was Very substandard compared to restraunt, and the grab and go bar was chips smuthered in salt and chicken scraps in bread crumbs. They have no drinks package other than wine, and the pints around the pool are served in scratched plastic glasses. A peroni is £475 a pint and comes in 300 ml plastic glasses. They offer a kids soft drinks card at £35 for 20 drinks. This is a piece of card that if lost is non replaceable so I had to buy 2 more after the kids lost them and P&O are just pocketing all the unused drinks you pay for. I books the Van Gogh art tour for myself and 2 teenagers, P&O charged full price for kids aged 13 and over. Van Gogh charge €3 for kids aged 13-17. That’s £61 to pay for a 1 mile bus ride. Read Less
Sail Date May 2018
This was a seven day Southampton to Southampton cruise, Embarkation was quite quick and efficient. We were soon on the ship but it did seem to take a while for the cases to come, but it is a big ship with a lot of passengers so it was only ... Read More
This was a seven day Southampton to Southampton cruise, Embarkation was quite quick and efficient. We were soon on the ship but it did seem to take a while for the cases to come, but it is a big ship with a lot of passengers so it was only to be expected. The ship didn't feel very full, there were a lot of spaces in the MDR and the theatre was never full. The cabin was a good size with a good size balcony, we have been on Azura and Ventura before so knew what to expect. The food in the MDR and Buffet was good and the service in the MDR was excellent. Theatre shows were good and well performed as were the shows in the Bars. It is just a shame that P&O insist that all Brits want to have quizzes during the evening that disrupt the flow of musicians. Dis-embarking was very quick, we chose to take our own cases off and this worked very well. Read Less
Sail Date May 2018
We wanted to experience a cruise, and the Fjords was the ideal location. Unfortunately, we experienced the following: - Inside cabin had stains on the carpet - Corridor smelt of dirty toilets. - buffet had scratched plastic ... Read More
We wanted to experience a cruise, and the Fjords was the ideal location. Unfortunately, we experienced the following: - Inside cabin had stains on the carpet - Corridor smelt of dirty toilets. - buffet had scratched plastic cups. The first one I picked up would never be clean, so there would always be a group of scratched dirty cups on the side which were full of dried up food from peoples mouths (disgusting!) therefore, my experience of having a fruit juice with breakfast was non existent because of the health and safety risk - reminded me of the dirty plastic cups at primary school - Drab, tired decor - Dirty toilet upon arrival. I filled the sink with hot water and scrubbed the loo, sink and got on my hands and knees to clean the floor of the hair - Hair wrapped in my food at the fine dining (chocolate pudding) - Tired, yawning staff - just want I want to see on a cruise! - Same above issue with the dinner plates - The food wasn't protected from people breathing all over it...I experienced a women stood next to me with a cake on her tray...she stuck her finger in the cake to taste it, then told her daughter she didn't like the cake and proceeded to put it back in the fridge with the other cakes!!!!! I never touched another cake after that! - Bland buffet menu - work canteen menu more inviting! Would advise to cook different meals on daily basis - not to rotate every other day - For the cost of the trip, the food was cheap and lacked quality, for example, fatty bacon, cheap sausages, horrific tasteless red cabbage - the list goes on. - Didn't look forward to the food - Fine dining was rushed. I never got asked if I was 'ready to order' the waiter rolled up as soon as we picked up the menu and stood waiting for us to order, so we felt pressured to quickly choose something - which arrived just as quick as he took the menu...crazy! Lacked atmosphere! - Entertainment took me back to the 80's on days out to Blackpool, cheesy, and untalented. The bingo caller and his side kick made me cringe, so off we went back to the cabin on the days when we didn't have the urge to jump overboard... :-) - Too much space was allocated to smokers Positives (not many!) - The staff member who turned the room over every day was pleasant, however, I was told (by friends) that my nightdress would always been made into a nice animal when I arrived back on an evening...it never happened. Instead my nightdress was scrunched up and placed under my pillow, always made me chuckle when sending the latest 'scrunch of the day' pic back home. - The views of the Fjords are simply breathtaking. Be sure to do the open top bus ride to the Glaciers, and the train ride to see the the Huldra, an elusive forest spirit from Norse mythology. - Getting off the ship to experience a better quality of food was the relief of the day! - Irrespective of the bad experiences, it's not deterred me from another cruise on another ship Read Less
Sail Date May 2018
We booked thise cruise very last minute, only a week prior to departure. The price we paid was very good and we opted forthe Select option and were lucky to be upgraded. Embarkation was swift, we were on board within 10 minutes of arriving ... Read More
We booked thise cruise very last minute, only a week prior to departure. The price we paid was very good and we opted forthe Select option and were lucky to be upgraded. Embarkation was swift, we were on board within 10 minutes of arriving at the terminal. The good: Meridian dining room was superb, excellent food and service. We did freedom dining and didn't have to wait more than 15 minutes for a table. We did brunch with a galley tour on our last sea day, this was out of this world. Food was fantastic and the tour really insightful. Fully reccommend it. Epicurian was pricey, but we did this as a treat and this was brilliant. Fine dining at its best. Quizzes and bingo were good fun. Sea Screen showed good films (despite some pucals missing from screem. Cabin was much bigger than I expected. The sail away from Bergen with our flags was fun and an experience not to forget. The cons: The shore excursions we bought were a shambles. Segway tour in Stavanger was 20 minutes short and ran by an unexperienced guide. Although the trip was fun while it lasted, for £69 per person it was terribly done. The Viking and Waterfall tour was an equal mess. Just 10 minutes spent on waterfall and after 2 hours on a coach we had just 30 minutes at the village. The tour hadto be cut short to get us back to ship on time and we missed out on archery and axe throwing. Very dissapointed. The buffet restaurant was poor quality, tiny and had a poor selection. Doesn't reflect the high standard in other areas. Beach House was a con. They charge per item (which were not very nice or has good as other areas) and add on a cover charge on top that is writted in extremely small print. Have a cover charge or pay individually. Not both. I paid £10 per day for wifi. One day there was no service at all and I was refunded. It was patchy at best for the rest of the time. I know it is satillite internet, but in the modern age and what they charge for it, it should be better. Decor of the ship is very old fashioned and beige. Definitely aimed at a certain clientele. I have only ever been on a NCL cruise previously and the decor and design was much better. Cleanliness - On NCL I saw people cleaning all day long, everything froom coffee machines to doors. I did not see that on Azura and both my husband and myself have came home with colds. TV was tiny and had limited channels. The on demand movies were good, but picture quality like watching a pirate movie. Could of done with tv boxsets. Read Less
Sail Date May 2018
First time with p&o cruises we will never go again, boat just lacks finish, food wasn't very good very poor at some times, vegetables were always hard and not much choice in buffet areas, cheese and biscuits were terrible little ... Read More
First time with p&o cruises we will never go again, boat just lacks finish, food wasn't very good very poor at some times, vegetables were always hard and not much choice in buffet areas, cheese and biscuits were terrible little pieces of so called cheese and no fruit at all.Sindhu restaurant was very good, glass house parfait was horrible. We spoke to various people during our two weeks and they had all been on before but would not be returning, standards have slipped a lot they said. Staff were something unhelpful and rude at times, one lad in Costa coffee area expected a lady to clean up some coffee she had split. We had to many days at sea tootaling along instead of getting somewhere and staying overnight. Entertainment wasn't up too much, some guest acts were ok, but otherwise not brilliant and very loud in the theatre. Outside tv half the pixels were missing and the surround had some boards missing. Was going to go into the retreat but you had to pay £25.00 on sea days and £30.00 on port days per person per day and you got nothing for that so we didn't. Just didn't live up to our expectations and very disappointed will be going back to celebrity next year for sure. Read Less
Sail Date May 2018
We have just returned from a lovely cruise aboard the Azura down to the Canaries. Food in the MDR’s and buffet were excellent. We also went to Sindhu, the Glasshouse and the Beach House. Enjoyed them all. Entertainment in the ... Read More
We have just returned from a lovely cruise aboard the Azura down to the Canaries. Food in the MDR’s and buffet were excellent. We also went to Sindhu, the Glasshouse and the Beach House. Enjoyed them all. Entertainment in the evening was of the usual high standard, and we were unable to get around to see all the acts. We were however a little disappointed with the daytime offerings. But this was simply because we had so many sea days which were all bad weather, so we relied on daytime activities to amuse us. We had our elderly parents with us and we were all looking forward to decent guest speakers. Olly Smith was brilliant, but as usual, the speaker on WW2 (dreadfully dull) was on every day. He has been on other ships, we have also had him on the Britannia and Ventura. Come on P & O, do you think everyone wants to hear this day after day? The artist John Gifford was charming and interesting and my Mother enjoyed his demonstrations. We booked late and had balcony cabins on the Lido deck, starboard side. They were fine, although the overhang prevented the sun coming on the balcony most of the time. Also, the smell of smoke which shot through the end door every time it was opened was quite nasty. The whole corridor was affected by the smell and entered our rooms. We were surprised that the whole of the poolside this side was taken up for smokers as it also contaminated the grill bar area as well. All in all, a lovely cruise. Britannia is still our favourite ship. But Azura lived up to its expectations. Read Less
Sail Date May 2018
The upside? Check in was like clockwork, our cabin (inside) was spacious and well equipped and staff were plentiful, friendly and well trained. The downside? Most everything else! The entertainment was generally poor and the programme ... Read More
The upside? Check in was like clockwork, our cabin (inside) was spacious and well equipped and staff were plentiful, friendly and well trained. The downside? Most everything else! The entertainment was generally poor and the programme seemed only geared to enriching the cruise line (learn about wrinkles and then buy treatments) and so pensioner based. Then silly stuff like the bar most people walked through for dinner at 6.30pm didnt open until 7pm so you couldn't get a pre-dinner drink. And in the bar that was open you got some vegetable crisps if you were lucky, but only after 6pm on the dot! The restaurant food was ok, but lacking in imagination and variety. The buffet selection was the worst of any cruise line we've been on. And the photographers? Late setting up for every formal night ... No energy or enthusiasm, very lack lustre. All in all we were underwhelmed. Read Less
Sail Date May 2018
Our 4th cruise on a P&O ship and definately the best experience we have had with them. Embarkation as usual was flawless. Brilliant service from CPS, would highly recommend. Went straight to cabins, definately the best lay out & ... Read More
Our 4th cruise on a P&O ship and definately the best experience we have had with them. Embarkation as usual was flawless. Brilliant service from CPS, would highly recommend. Went straight to cabins, definately the best lay out & position we have had & cabin nice and clean. Muster drill was quick & painless, so we set sail. This was a 7 nighter to the Norwegian Fjords. Went through a G.F 9 on the way up, Azura was a pleasure to be on, probably the best ship we have been on in rough seas. The first port was Haugesund, not a great deal to do here but we had a good look around. Would need to do an excursion if we went there again. Flaam was next, we did the Norway in a nutshell tour, very worth while. Olden and the Briskdale Glacier next. Unfortunately it rained heavily at the glacier but it was still a great excursion. Bergen was our last port & again it rained but Norway is beautiful in all weather, it never disappoints. The ship was a good size, we never felt crowded, & every night we got a table in the dining room on arrival. The food was the best we have had onboard a P&O ship, as was the service. The only negative was that the buffet areas were quite small & on a sea day it wasn’t easy finding some where to sit. The entertainment was good but the acts were repeated during the cruise. The Captain did his job getting us there & back safely but we didn’t once see him around the ship, it’s not a big deal but it’s quite nice to see them occasionally. Disembarkation was easy as was picking the car up. On the whole it was a great holiday and good value for money. Read Less
Sail Date April 2018
We chose this cruise for a fun hen party of 30, we had all ages from 20-70 and found the ship and staff catered extremely well to entertain all age groups. We enjoyed the food, hot tubs, pools (i was pleased to find there were separate ... Read More
We chose this cruise for a fun hen party of 30, we had all ages from 20-70 and found the ship and staff catered extremely well to entertain all age groups. We enjoyed the food, hot tubs, pools (i was pleased to find there were separate pools and entertainment areas for children), this allowed a much more serene and relaxed experience when enjoying the leisurely spa. entertainment and brugge itself. I didn't love that the dinner staff wouldn't leave our bottle of wine on the table. Or that you have to be out of the room at 8am following formal night. Generally speaking the cruise and entertainmemt staff were great and i would give them five stars for value of money. Unfortunately in my experience the dinner staff and cabin staff really let doen the ship. I also found the personal hygiene of some of the staff working with food disconcerting. Read Less
Sail Date April 2018
Where to start... Embarkation smooth.Cabin an inside, bog standard but clean and tidy so no issues there.The cabin steward was friendly and tried to sell us water and the mini bar as soon as we got in our cabin.So before muster off to ... Read More
Where to start... Embarkation smooth.Cabin an inside, bog standard but clean and tidy so no issues there.The cabin steward was friendly and tried to sell us water and the mini bar as soon as we got in our cabin.So before muster off to Malibar for a drink,we sat down,3 guys at the bar necking shots at 3.30 in the afternoon swearing like troopers!Not a single member of staff said a word,waiter took our order,30 minutes later our drinks arrived!! So we had to drink them sharpish....off to muster,sailaway indoors because of inclement weather,No problem with that you'd think, you'd be wrong,15 minutes for waiter to arrive,then another 30 minutes for drinks to arrive! Groundhog Day!! And so it goes.. Off to dinner, peninsula restaurant,service efficient if impersonal,wine waiter efficient,food standard,well pretty rubbish... I've cruised with P@O 12 times,last cruise was 4 years ago but boy have they destroyed in that time the quality of the food and choice...seared tuna starter with noodles,3 pieces of translucent tuna,so thin it must have been sliced with a razor blade, overcooked and cold,main,king prawns on stale ciabbata....prawns ok.dessert average, they've removed the always available range....cheese board,a joke, choice of 3 distinctly rubbish cheap cheeses...No stilton.....So all in all not good...Continual sales pitch about the pay restaurants etc....Room service was always included in your fare,not anymore! They now have a tray charge of 7 pounds per person for room service!!!! 14 quid for 2, utterly disgraceful ,I cannot believe they actually justify this way of basically ripping off passengers for every conceivable penny they can get away with, evening entertainment distinctly average,and the first time I've cruised where they've had bouncers on the ship in case of drunken trouble,this is a family ship by the way!! P@O have a responsible drinking policy so that passengers are not troubled by other passengers...This policy obviously doesn't include 2 night cruises or Azura for the ship was quite happy to continue serving people who were clearly very very drunk!! Abusive language abounded...it was no different at all to midnight in your local city's centre....Not a single officer of rank was to be seen anywhere...Public toilets were disgraceful,flooded and stank... Time in port was ok,usual trip into town and did our own thing.Gala dress up night,food in restaurant was anything but special...Marco Pierre white menu,well if he's happy to put his name to that he's obviously skint! Beef wellington...this consisted of tough beef in raw pastry,the pastry was soggy and inedible,the starter consisted of a piece of translucent salmon,I know there's a theme here! With half a quails egg... Wow, not! And the same behaviour as the night before in the lounges and Manhattan's...Removed our tips because of the utter garbage cruise...had to fill a form as to why...it wasn't big enough,P@O charge a tip of 14 pounds per passenger per day!! So a 2 week cruise will cost you an Extra 300 odd quid on top of your holiday fare and bar bill,if you manage to get a drink in 2 weeks and on top of your 14 quid per time if you want someone to walk up to your cabin with a plate of rubbish cheap processed food from the self service restaurant! Which I hasten to add had run out of beans and toast by 0830 this morning......I used to love P@O... but the innuendo it's a luxury great experience is well frankly about as short as pinnochios nose!!! If you want to go back to the days of the 80s drink filled booze cruise on a ferry then P@O Azura will fit your bill perfectly,if you want even half decent service, edible food,good entertainment,and a decent holiday experience without being robbed blind then book a trip with another cruise line.. .It really was that bad.... Sorry P@O... you've lost me after 20 years,I'm sure your not bothered though... Don't waste your hard earned money folks.... I've never been happier to be home. Read Less
Sail Date April 2018
Eight of us decided to go on this two night cruise as a birthday celebration. Friday to Sunday. The layout of the ship is confusing. Cabin acceptable but carpet had stains and the toilet did not work on the final morning. On arrival ... Read More
Eight of us decided to go on this two night cruise as a birthday celebration. Friday to Sunday. The layout of the ship is confusing. Cabin acceptable but carpet had stains and the toilet did not work on the final morning. On arrival the safe was not working and was not fixed until Saturday morning. As a Baltic tier member I am entitled to slippers. I requested these on three occasions and they were eventually delivered to the cabin on Saturday evening. On the first night we arrived at freedom dining at 8.00 pm to be told there was an hour wait. We were eventually seated but the waiters were overstretched and consequently we missed the show in the theatre. At breakfast the following morning I asked for a latte but was told the machine was broken. We arrived at 7.00 pm on the second evening, not through choice but concerned if we left it later we might have the same problem as on the previous evening. I am not sure what the garlic butter consisted of but it was nothing like I have been served in the past! Myself and several members of the party were very disappointed. Read Less
Sail Date April 2018
A808 CCD cruise , enjoyed the same trip last year so booked again Very lucky with weather , previous few weeks had been very wet and windy but as soon as we entered the Med the sun came out and it stayed that way until the final sea ... Read More
A808 CCD cruise , enjoyed the same trip last year so booked again Very lucky with weather , previous few weeks had been very wet and windy but as soon as we entered the Med the sun came out and it stayed that way until the final sea day. Select dining excellent , brilliant service all round. Quality of food pretty good considering the overall cost of the trip. Lido deck port side balcony cabin perfect , if a little bit bouncy in Biscay. Wind picked up in Cartagena and we had to have a tug push us against the berth all day which led to diesel fume issues in port side cabins , also a jammed tender hoist caused five hour delay departing , leading to shortened stay in Gib. However all dealt with by staff as best they could. Final cruise day we were in lock down for about ninety minutes due to an emergency airlift by French Navy helo [s] . Could have been handled a little better , but passenger health care a priority and it isn't that often a cruise ship has to handle an emergency winch medivac. Not seen any media coverage of the event but hopefully all went well .Not quite sure why we didn't divert into Brest , maybe situation was critical. As for entertainment . Azuras new Playhouse digital screen is overused and overpowering at times.The set pieces were somewhat jaded although the singers and dancers tried their best and worked extremely hard. One final note. On our return we read that our captain was "wanted" by the French for using low grade heavy oil . "Cruise-ship-captain-faces-one-year-imprisonment-and-200000-euros-fine" Read Less
Sail Date April 2018
We chose this cruise as it was at the right time of year for our school holidays, went to the places we wanted to go and we got a great deal on a balcony cabin. We flew from Perth Western Australia to Heathrow, and had a transfer to ... Read More
We chose this cruise as it was at the right time of year for our school holidays, went to the places we wanted to go and we got a great deal on a balcony cabin. We flew from Perth Western Australia to Heathrow, and had a transfer to Southampton. We arrived in Southampton and put our bags in and went to the local shops to get phone sim cards and shop. The cruise was fantastic, the kids club however was empty as the UK school holidays had finished, so the kids mainly hang out with mum and dad. Luckily after cruising from Southampton to Spain we got over our jet lag and were busy in each town every day.. The restaurant was great, as we had 4 people, we never waited for a table. The buffet was very crowded so we would grab a table on entry and take it in turns to get out food. Almost everyone on board was from the UK and over 60. The comedians were pretty good and there was plenty of activities during the day. Our cabin was great, it had 2 bunk beds, but during the day the top 2 are folded into the ceiling so the cabin is quite spacious. At night with the beds down it's a bit cosy. We're Australian and quite anti-tipping, so opted out of the gratuity which is automatically included unless you fill in a form to opt out. As a first time Europe trip with our kids it was a great experience, they saw France, Spain, Italy and England. We went to Florence, Pisa, Rome and Barcelona. I think it is a trip they will remember for a lifetime. Read Less
Sail Date April 2018
We chose this cruise to med due to no flight and husbands disability’s needed wheelchair, unable to take scooter as booked wrong cabin so had to push husband around for a fortnight , annoying because scooter smaller than wheelchair , ... Read More
We chose this cruise to med due to no flight and husbands disability’s needed wheelchair, unable to take scooter as booked wrong cabin so had to push husband around for a fortnight , annoying because scooter smaller than wheelchair , explained this to p&o but not sympathetic , we had s superior deluxe balcony cabin plenty of room for scooter which we explained breaks up for ease. Therefore husbands independence totally ruined, also other passengers very mean and rude when we were in the lifts , lots of tutting, the nights turned into some sort of snob based black tie affected rude and ruthless ordeal , difficult to get seats in playhouse , entertainment low standard was strictly cruise not enough dance shows interview with type shows no variety second rate singing groups , we dined at sindu restaurant waitress rude , felt very rushed by her , food not that great, 1st and last cruise Read Less
Sail Date April 2018
Some friends wanted to go on a cruise but wanted someone to go with them, as we have been cruising with Cunard they asked use, as it was there first time and some of there family had been with P&O we said we would go. Well all I can ... Read More
Some friends wanted to go on a cruise but wanted someone to go with them, as we have been cruising with Cunard they asked use, as it was there first time and some of there family had been with P&O we said we would go. Well all I can say is BIG MISTAKE, cabins were dirty, you dare not walk with bare feet on the carpet, you could write your name in the dust, it smelt fusty, the bedding was stained and the pillows did not smell too good either, dread to think what the mattress was like. Went and sat on the balcony chair and ended up with filthy trousers. The ship is very tatty, in desperately need of an overhaul, broken chairs and tables around the swimming pool, I cut my hand on one of the tables where it had tiles missing. The dining and food was terrible, we did not have one hot meal, the food was always luke warm, not a very good choice and the layout, WOW what can I say, never new which end to go in to in the buffet . Service was not to bad, our cabin steward was run off his feet, POOR guy. Will never go again, it was a waste of money. Read Less
Sail Date April 2018
After going on two two-day mini cruise breaks, we decided to book a longer cruise. We were departing from Southampton on a 7-day P & O cruise calling at Vigo, Lisbon, Porto and Cherbourg. We were travelling as a group of 6 and it was ... Read More
After going on two two-day mini cruise breaks, we decided to book a longer cruise. We were departing from Southampton on a 7-day P & O cruise calling at Vigo, Lisbon, Porto and Cherbourg. We were travelling as a group of 6 and it was our main holiday of the year. Embarkation was very busy (as expected) but it was well organised and as painless as possible. It was great that we didn't see our cases after putting them onto the coach until we got to our cabin. Our Balcony cabin room was very clean and spacious enough for a couple sharing. We have certainly stayed in much smaller hotel rooms in the UK. The balcony was big enough for both of us. Our cabin steward was absolutely amazing - he cleaned, made the bed and replenished our cabin supplies twice a day. As soon as we got settled and got our bearings, we went to Reception and cancelled the automatic gratuities for service (which would have been £98 for a couple). We decided to tip individual staff as we thought best by the end of the week. Dining on board was simply outstanding. Service by all waiters, wine waiters etc was amazing! Food was delicious each night - with a large enough variety and choice. One of our party was rather picky, but they could not do enough to accommodate us. We dined for breakfast and Evening meal in the Peninsular Restaurant. We could not fault the service, the food and the whole restaurant experience at all! Occasionally for lunch and once for breakfast, we ate in the self-service restaurant Venezia. The choice was wide and quality was good, but it could be very busy and we sometimes had to walk quite a way to find a table. Apart from the busyness, it was fine. There was a wide range of activities for all age groups. The entertainment during the day was sparse but the evening entertainment was better. We visited the Playhouse a few times for the evening performance and to watch other performers in various bars across the cruise ship. The performers were good but unfortunately due to the adverse weather and choppy conditions, one of the musical performances had to be cancelled and replaced by a film. Service in the restaurants was excellent but some staff on Reception, some bar staff and P and O sales staff were not pleasant and not very helpful at all. In general, however, we did not let this spoil our week's holiday. Food was fully included (apart from the select restaurants which we didn't go to). Drinks were no more expensive than 3* or 4* hotels in the UK - about £4.50 per pint or from £15 upwards for a bottle of wine. Our ports of call were: Vigo (Spain) - on Sunday very few shops were open. We walked up to the large park and castle on the hill. After a couple of hours we had exhausted the main attractions and returned to the ship. Lisbon (Portugal) - a beautiful, fantastic day trip and the weather had improved also. Rather than booking a bus trip, we paid a local taxi driver €20 each for a 2 1/2 hour trip round Lisbon - well worth it. Saw the main sights with time taken for photos etc. Would visit Lisbon again for a long weekend. Porto (Portugal) - very wet and cold. A quick tour of the town and a coffee (which were very inexpensive) then we caught the shuttle bus back to the ship. Don't bother visiting - we weren't keen! Cherbourg - it was absolutely freezing when we visited! We spent two hours walking round the market and then returned to the ship. Very expensive, but may be more enjoyable in the summer!? However, we did enjoy waking up in different ports. Disembarkation was very smooth and well organised. Our cases were collected by from 11:00pm on our final night and easy to collect to board our coach for home. The whole trip was amazing ... too much to say here and our comments don't really do justice to our week aboard The Azura. Without doubt, my wife and I have definitely caught the cruise bug and will be booking a different cruise some time soon! Thank you P & O for giving us such a great experience! Read Less
Sail Date April 2018
Embarkation was great, no problems there (Southampton) The ship Very confusing layout. From Aft (back) of ship to get to restaurants(5/6) you have to go to level 7 then to midships then down stairs or lift. Not good for disabled. ... Read More
Embarkation was great, no problems there (Southampton) The ship Very confusing layout. From Aft (back) of ship to get to restaurants(5/6) you have to go to level 7 then to midships then down stairs or lift. Not good for disabled. Most ships you can go down to level you want. Lifts are a pain and slow to get waiting 4 mins asifts hours past your level contantly. Lack of toilets and broken toilets towards end of cruise. Dirty in some cases. There are not enough open spaces it all felt claustrophobic. This is by far the worst cruise ship. Food Food was below average in buffer and sometimes cold or like warm. I'm sure on Oceana there was more choice than this and was better quality. Only had 3 choices to choose from. Trying to get a seat was nigh impossible. Felt sorry for disabled and elderly who had no help from staff. Trying to get cups at breakfast was difficult. When asking staff they said you go to other buffets to get cups. That's not helpful especially for elderly or disabled having to walk between buffets and then losing your seat. Food in freedom Dining was OK. Nothing special not as good as couple of years ago. Layout if buffet was odd and always really busy Service Service in buffet was bad, never enough cups and they really couldn't be bothered to go get some either even when asked to do so. Getting asked a drink was quick but actually getting the drink was really slow and having to ask where it was after 15 mins. In main restaurant they asked us to sign for our drinks when we serving our starters, (very odd as we wanted another during main course) they normally get you to sign bill at dessert or when getting coffee.. Not when your trying to eat your starterm Entertainment Evenings were good. Nothing really to do during day though. It was a about spending money on board. On sea days they were showing films on sea screen which is not good when it's bad weather. Runaround kids were really great and illusionist Philip hitchcock was great too. Cabins We had aft cabin b750 was clean. And a suppose upgrade although we had a steel girder coming through and blocking our view. But as we didn't go outside much because of bad weather It wasn't a problem. Cabin steward was really helpful and kept cabin nice and clean. Didn't do shore excursions we just went out and did our own thing. We will be trying other cruise lines out next. Our last cruise was with celebrity eclipse which was far superior ship than this. Read Less
Sail Date April 2018
We chose this cruise because the date suited us and we had never been to Lisbon city centre, Cherbourg town or Oporto, We cruised extensively over the last few years but mostly with American-based lines, ie Celebrity, Princess, Disney ... Read More
We chose this cruise because the date suited us and we had never been to Lisbon city centre, Cherbourg town or Oporto, We cruised extensively over the last few years but mostly with American-based lines, ie Celebrity, Princess, Disney and RCL and also with Viking Oceans, and I had slight reservations about whether we would find this ship 'too British'. It undoubtedly is very British in ways in which others are not, ie decent tea served, kettles in cabins, British bacon and probably more curries on the menu, but nothing I would regard as a negative. After reading the Cruise Critic's P&O forum, I was also a bit concerned about fellow passengers because many on there are very vocal about removing automatic gratuities. standards of dress on formal nights etc. I wish that P&O would include gratuities in the fare for the UK market to put an end to this nonsense and to prevent me from feeling that I am helping to make up the short-fall from those who remove them but say they are tipping their cabin steward and waiters in the Main Dining Room (MDR). What about the others who assist you? This cruise was at the tail-end of the staggered Easter holidays and we met more than one couple of moaners who told us they would not have booked had they realised that! I have no idea why they objected because almost every child we saw on this ship was well behaved and well dressed for the dining room. Okay so we got in one lift after two teenage boys fled only to discover that all the floor buttons had been pressed; I am sure they thought they were the first ones ever to do this but it was soon sorted by a couple of presses of one button which cleared them! Hands up, it was my husband who did this and I don't know which button. Our cabin, B534 was centre-aft, and was kept in very good order by Wilton, our cabin steward who was one of the most efficient we had had and was tipped extra for his excellent service. The cabin was good and the bed comfortable. I liked the private wardrobe/dressing area but did not care for the shower curtain, but then again, the bathroom is so small, it is probably a necessity, and a trade-off for the wardrobe arrangement. We did have some very rough weather one evening, just before we entered the Bay of Biscay and I was pleased to be close to the centre of the ship and have a good supply of medication for the event. This was our second of five cruises this year, (we did five last year also) and each other time we have chosen to have the variable dining time option but on here we opted for early seating fixed dining and we were happy with our choice on account of being allocated a table for two next to a partition and with a good space between us and the next table. We did share tables for breakfast and lunch and so did meet a good number of our fellow passengers; most of whom were good company and interesting (and not moaners!). We were happy with food on most occasions, and when we weren't it was generally because one of us had not chosen well. I had read previously that you are given more veg on a P&O ship and I would agree with this, so a big tick for P&O on that score. There was a difference in the level of presentation of the food on the Azura and the other ships we have been on, in that presentation is not rated as highly in my opinion. One meal in particular made me smile - it was turkey, gravy, roast potatoes, and carrots and it was plated up just as I would have done at home! Not a criticism by the way, just an observation. My roasties would have been better and the cranberry sauce not of a pouring consistency, but otherwise, the taste was fine. The service in the dining room was a tad slow and our waiters were just okay but nothing special, so they were not tipped extra and that is unusual for us, because although we do variable dining on other ships, we usually end up on a table we like after a day or two and stick with it and the same servers for the rest of the cruise. I loved that a MDR was open for lunch each day, including port days, which has not been the case on other lines. Probably the weakest aspect of the Azura was the buffet area, which we used only twice and at quiet times, but even so, there is little room to move around the areas where you get your food, so it must be real chaos when it is very busy. I was surprised not to have a choice of a soft drink to accompany a meal, only water. The entertainment was a bit disappointing because one cast show had to be cancelled because of the bad weather and a film was shown in the theatre that evening, which was fine, but I would have hoped that the missed show could have been performed the next day, which was a sea day. The guest speaker, Eileen Goulding, who spoke on topics such as 'Mystical Systems and Signs of the Ancient World' and was a bit monotonous if you did not find the subject fascinating, which we didn't. However, the Utterly Revolting Science show (performed in the theatre but aimed mostly at children) with Stefan Gates and an assistant was great fun and informative to boot! We were not interested in the art talks or anything else aimed at parting you from your money. Which remind me, P&O owe me money and I have not had a reply to my complaint made 7 days ago. I had OBC and checked my account mid-week, although my spending for the full week amounted to two coffees, two alcoholic drinks, one alcohol-free cocktail and a day's internet use. I purchased nothing else. Very easy to keep track of when you are not spending loads. However, my final bill showed £7.70 allegedly spent in the Oasis Spa - where I had never set foot! I of course went straight to the front desk and the young man told me twice that *if* there was an error, it would be corrected. I told him twice that it *was* an error, but here we are 9 days after the cruise ended and it has still not been returned. Oh and they have charged a mystery £1.65 to my credit card which is not even show on my bill. So watch your bills is my advice! I was very impressed that the shuttle buses were included in the price we had paid and used them in Lisbon, Oporto and Cherbourg. We did not take any excursions on this trip because it was the city/town centres that we actually wanted to see. We had been to Vigo in November and both times we caught a service bus (C1 I believe) from across the road and does a circular tour for 1.30 euros. This cruise we were in Vigo on a Sunday and so we saw more on the bus than when it was busy on a weekday, and also there was a festival happening not too far from the ship. It rained heavily in Oporto but we still enjoyed our walk around although did hear people express their disappointment with this port. We did not share this view and if the weather had been better would have walked down to the river. I went on this cruise thinking that P&O would be a 'one-off' for us, but whilst on board I realised that it would be great for my grandsons and so we are likely to be with them again, with the family next year. Really, I hesitated between the three dot 'average' and the four dot 'very good' because just a few little things would have elevated it for me. Read Less
Sail Date April 2018
If you were to read many of the recent reviews on here it may well put you off cruising for life but in my opinion a lot of what I've read isn't a balanced view based on my personal experiance. Plenty of good points with the ... Read More
If you were to read many of the recent reviews on here it may well put you off cruising for life but in my opinion a lot of what I've read isn't a balanced view based on my personal experiance. Plenty of good points with the odd disappointment but no dramas on the scale some are portraying recently. Good aspects for us were the professionalism of the cabin staff (Sharon) A319, waiting staff in Meradian, reception staff and 99% of employees on board. Embarkation and disembarkation were quite simple painless processes and past with zero problems. Entertainment was excellent in some pretty rough seas, particularly enjoyed the on board productions but must also give a special mention to the Runaround Kids, illusionist (his name escapes me) and the in house band Accent who provided a real positive energy. Food and service were superb particularly in our allocated restaurant Meridian. Weather was pretty grim but we can't blame P and O for that and we tried to enjoy our cruise the best we could despite the weather conditions, did our own thing and managed to keep ourselves entertained, highlight for me was the museum straight opposite the dock in Cherbourg where the nuclear submarine Redoubtable is displayed it also houses an Aquarium and a museum dedicated to the Titanic for 16€ adults and 13€ children it was exceptional value for money. One or two niggley problems, food and service in The Beach House was disappointing (we were relectant to pay any further surcharges) and a couple of the entertainment team grated on us (Matt & Aaron) but I'm sure others will find them enthralling, hardly third world problems but thought worthy of a mention. All in all a great holiday for our family of two forty somethings with a twelve years old son and we wouldn't hesitate to book again. After all a holiday is what you make of it. Read Less
Sail Date April 2018
This was our third time on the Azura and as usual we had a good time, despite the best efforts of the weather to try and spoil things. Let's break the review down a bit... Embarkation. We had a 3:30 slot but didn't get onboard ... Read More
This was our third time on the Azura and as usual we had a good time, despite the best efforts of the weather to try and spoil things. Let's break the review down a bit... Embarkation. We had a 3:30 slot but didn't get onboard until almost 4:30 as there was a sudden flurry of people all seeming to turn up at the same time. I was a bit annoyed that I couldn't log my credit card at check-in as the machine wasn't working and meant I had to queue up at reception. That said, it didn't take too long so not worth moaning about! Ship. As I said it was our third time on the Azura so we knew what to expect. It's generally clean and well kept and but it did creak a lot in the swell which interrupted our sleep on a couple of nights. It felt like we were on Nelson's flagship at times! The layout is logical but you have to remember to descend the right staircase otherwise you'll find the restaurants will block your way Cabin. We had a balcony cabin on deck 10 which was a good size with plenty of room for clothes and cases. The balcony is overlooked by a couple of decks above which we didn't really like and something to look out for on future cruises. Dining. We were on freedom dining in the Meridian and had to wait some nights for a table to come free, regardless of whether we shared or not. Table service was generally good and the food for the most part was excellent. Note to steak lovers; if you want it cooked medium, ask for rare as they always seem to overcook. We ate at Sindhu one night where a £20 cover applied but was worth every penny as the food was superb. The buffet is a problem in my opinion. Too many people pushing and shoving and looking for tables with passengers taking far to much time to decide what to pick from the selection. Get a move on for God's sake! To be honest the buffet layout doesn't help. Entertainment. Not brilliant. A rock n roll act called the Runaway Boys was very good but the comedian wasn't funny and the Take That tribute act were woeful. There are lots of quizzes which we enjoy and quite a few lectures although these seem designed to get you to buy things from the shops or the gallery. Service. Only one word needed - faultless. Ports. Vigo, Lisbon and Porto we explored on our own. They are good destinations, although Vigo doesn't have a great deal to offer. At Cherbourg we took an excursion to the Utah D Day beach which was very good, although marred by the grim and foggy weather. Disembarkation. Piece of cake. We took our own cases off and were out of the Southampton by 8am. So overall a good cruise and one that comes recommended! Read Less
Sail Date April 2018
The entertainment on the ship was severely lacking. we were bored bored bored! Felt like we were trapped for a whole week with nothing to do. And on top of that there was some contamination in the food and my whole family got sick. We ... Read More
The entertainment on the ship was severely lacking. we were bored bored bored! Felt like we were trapped for a whole week with nothing to do. And on top of that there was some contamination in the food and my whole family got sick. We tried to tell the staff but they didn't care, just said "these things happen" and we couldn't even see the doctor as he was unavailable or something!! It really ruined our holiday and we heard others had got sick as well. Service in the restaurants were poor and food was just average. Cabins were ok, but the toilet was dirty in one of our rooms. Price for the whole cruise was overpriced as well. Luckly we booked our own shore excursions, I checked the P&O ones and they were massively more expensive. Please avoid. Go with a different cruise line. I wish I had done my research better and picked something else. Read Less
Sail Date March 2018
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was ... Read More
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was the food! There was always something to do on the ship! They even had an excellent gym to work off all the calories from the constant eating! We felt pampered and special all the way through our journey! You do get the odd snob who always try to pick fault with something and love bragging about how many cruises they've been on!! but we just ignored them! We had an inside cabin on L deck 15 (L232) and we never heard any noise whatsoever! Jorzey was our cabin steward and he was always very pleasant helpful and chatty! There was an incident at the port of Civitavecchia when a freak storm actually broke the ropes on the mooring and blew the Azura to the other side of the port! We were returning back to the ship via shuttle bus when this happened and one of the ship's staff greeted us with what had happened said that nothing like this has happened before! But they handled it with great integrity and experience which kept everyone concerned very calm! We were looked after superbly! Well done ALL the crew of the Azura! The whole experience was superb!! Will be booking with P&O again very soon! Mr.and Mrs Caldwell. Read Less
Sail Date March 2018
We chose this Azura cruise because we had been on the Azura twice previously and enjoyed almost everything about the experience.I will try to be fair and form an opinion on experience as a whole before choosing a score for the whole ... Read More
We chose this Azura cruise because we had been on the Azura twice previously and enjoyed almost everything about the experience.I will try to be fair and form an opinion on experience as a whole before choosing a score for the whole cruise. Of course the crew members were mostly charming and well mannered and they work hard. The captain was approachable and seemed excellent at his job. Individually entertainers were good or not good; that is a matter of taste. Our cabin was clean and our steward was hard working so no problems there. I will focus my comments on what I know and what I feel has changed since we last sailed on the Azura. The atmosphere on board, created by the entertainment director and his team, was so different and more" Butlins and Hi de Hi " than our previous Azura cruises which had catered more for "grown ups". The entertainment in the Theatre was usually of a good standard but the Elvis spoof by a deputy entertainment manager in the cabaret lounge was infantile and amateurish and smacked of cost cutting by not paying a professional. We had a constant general uneasiness that standards had slipped due to a cost cutting exercises and this view was expressed to us by many passengers. The Peninsular Restaurant menu was samey and after a few nights aboard I was aching for other food. Is the repetitive menu a PandO ploy to force you into another restaurant at extra cost? The Verona and Venetia restaurants lunch menu was not to my liking but I am prepared to accept that sliced processed sausages and slippery cheese are modern taste, I just happen to prefer sliced real cold cuts with a simple salad for lunch. Absolutely every day we found crockery in the cafeteria which was substandard. Cracked mugs, chipped mug rims and boken handles. Blue staining on the outside of the cups (undissolved detergent) day after day. Multiple tea and coffee stains inside the mugs, one instance of crystallised sugar at the bottom of a mug, two instances of what looked like thick coffee milk skin over a sizeable area of the mugs. On returning the mugs to a waiter I picked up another and found it had lipstick around the rim. On each occasion I returned the mug and reported it to the waiter as well as showing it to any bystander. Now for the cutlery. I usually made my tea and after stirring, placed the spoon in the "used" tin. On one occasion I accidentally left the spoon in my cup only to find later that it had sponge pudding stuck on it. Think about it. I had stirred my tea with a spoon that had been in someone else's mouth and not properly washed. I was also given a knife that had dried egg on the blade and on another occasion a knife had food of different colours all the way along the blade. Finally, three supervisors and a higher authority were involved in checking the offending unhygenic cutlery and crockery and were most attentive on seeing the proof. I suggested the dishwasher water wasn't hot enough. They were apologetic. They gave me a bottle of wine for bringing them the offending items and almost immediately put the matter right. We noticed a lovely shiny feel to mugs the following day. Thank goodness the supervisors admitted what I showed them was substandard and acted upon it or readers might be tempted not to believe the frequency. The night before our cruise ended we found a letter (not in a sealed envelope) outside our cabin regarding gratuities. It stated all the reasons why we should be giving gratuities and not opting out. It left a whole reverse side of A4 paper to state the reasons why we had not added any gratuities to our bill. THEY WERE WRONG. We HAD donated gratuities and after I pointed out their mistake we received an apology from the accounts department. But I have to say that I totally support the right of passengers to give or not give gratuities. It is up to the individual. For goodness sake, PandO, be honest. If you want the staff to have the gratuities, state the full cost of the cruise before passengers step on board and do not intimidate or embarrass them into giving more money once they are captives on the cruise. Read Less
Sail Date March 2018
This was not our first cruise with P.O. but definitely the worst, Cabin kept perfectly by Edward and were given all the attention needed. Entertainment mixed plenty to watch but the venues are stretched across the ship, and ... Read More
This was not our first cruise with P.O. but definitely the worst, Cabin kept perfectly by Edward and were given all the attention needed. Entertainment mixed plenty to watch but the venues are stretched across the ship, and people wanting to watch more than one programme per night had to traverse nearly the length of the ship. The theatre was very well built for the viewing of the shows/talks etc NOW the food, Having read the other reviews about the food being served I can qualify the remarks, I even saw the captain and commented about the uneatable FOOD being served and not a lot help was forthcoming, I then contacted the restaurant manager and arranged an appointment to speak about the matter, He was very polite and listened to the comments from myself and other cruisers, The sauces , custards gravies etc that were served was unbelievable just water and a colour of what it was supposed to be, Mint, Cranberry, Mornay, diners were refusing to have the sauce (water) put onto their plate. The creamed potatoes were at least 1/2 days old grey and when cut stood up like teeth.The manager said that the chef in charge had just come from another ship, he either needs retraining and the chefs beneath him need to be taught the correct way to make up the sauces, they forget that people will talk and comment about the food . The waiters in general were pleasant but some needed to retraining, some were leaning over another guest to retrieve the plate of another person who had finished his meal. We fortunately had two great ones, Garry and Ace, they attended their area with speed proficiency courteously.. Library was another nonentity with very little reading matter although a daily paper and crossword was published for the cruisers. Shopping was on three floors but expensive as usual. Our last time on the Azura after cruising on many other lines this was a complete let down. PattieJ Read Less
Sail Date March 2018
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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