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Sail Date: January 2015
We enjoyed our two weeks on Azura, we chose this ship because we did a four day cruise on it a few months ago, we were not disappointed. The ship is looking a little tired, mainly carpets, but this did not detract from the friendly staff, ... Read More
We enjoyed our two weeks on Azura, we chose this ship because we did a four day cruise on it a few months ago, we were not disappointed. The ship is looking a little tired, mainly carpets, but this did not detract from the friendly staff, good food and entertainment. Some of the reviews going on about Benidorm and undesirables on board were wide of the mark IMO, maybe they should charter their own private yacht or get a life!! We were impressed at the way P&O looked after us from the flight check-in to the ship and from the ship to the airport on the home journey allowing us to stay onboard for lunch. On our last cruise with NCL we had to disembark at 8am and they transferred us to the airport and abandoned us , we had to wait 9hrs for our flight, disgraceful!!! Read Less
Sail Date: January 2015
We had a great cruise on Azura. All staff were most pleasant and friendly. The ship was very smooth. The cabin was adequate (E607) and well serviced by Wilson who was always very attentive and helpful and willing to talk cricket! There ... Read More
We had a great cruise on Azura. All staff were most pleasant and friendly. The ship was very smooth. The cabin was adequate (E607) and well serviced by Wilson who was always very attentive and helpful and willing to talk cricket! There have been comments about the cleanliness of the ship but we did not find this. Some carpets are due for renewal but we're certainly kept clean! The restaurant meals for dinner were varied with plenty of choice. I found the fish to be particularly tasty and well presented.. The speciality restaurants that we used ( Sindhu and The Trattoria) were excellent. The restaurants at lunchtime provided some excellent meals and always had a 'light choice' My only complaints would be the timing of shows which were so organised that it was difficult to fit in some of them being on late seating for dinner and the lack of early evening live music in the bars. There were a good variety of ports visited and it was easy to make prior arrangements for our own tours in most of the ports or join up with other passengers in local taxis when leaving the ship. All in all we had an excellent trip and the Caribbean and it's people were very welcoming, as usual! Walking off the ship on Grand Turk and stepping onto a paradise beach in minutes was amazing! Read Less
Sail Date: January 2015
I will try and provide a balanced view of the Eastern Caribbean Cruise from Barbados in january. Flights on the Dreamliner out of Birmingham was for the most part good, transfers of passengers and luggage to the ship was pretty much ... Read More
I will try and provide a balanced view of the Eastern Caribbean Cruise from Barbados in january. Flights on the Dreamliner out of Birmingham was for the most part good, transfers of passengers and luggage to the ship was pretty much faultless. A negative was having to pay for a cup of tea on the plane. For £2300 free tea and coffee should be a given. The ship itself has good facilities and from what I saw the main bars and restaurants were well staffed with staff who went out of their way to please. In the main restaurant the food was of a good quality and any issue was attended to quickly. The buffet restaurants I did not frequent that much and it is fair to say the quality is inferior but it was plentiful if not a little predictable. Sindhu the Atul Kucher restaurant was excellent and worth the visit. The Glass House was also good value. Cabins seemed to me to be a fraction smaller than Royal Caribbean for example but they were comfortable. Carpets are in need of replacement and overall decor could do with a makeover. Cabin Steward however did his job and he was always polite. Entertainment was I think only slightly better than average with more good than bad in the main playhouse. Other singers were ok but not memorable. The films selected seemed a little strange and not ideally suited to the cliental on the ship. I did find the sail way evenings a little OTT and I'm sure left other cruise ships thinking the drinks were free. They were not but prices are the best of cruise lines I have experienced. Gratuities are also very balanced. Trips were well arranged but pricey and those reading this with a view to a caribbean cruise should know that the variety of trips by local taxis and tours are plentiful and half the price. Take all of the above into account the internal side of the cruise was acceptable and not first class. However, you then need to add the numbers of islands visited,(better than most for a 14 day cruise) the weather, the first class immigration arrangements and the fact it has a primarily british bias. Overall I give it 70% score. Best review really is that we would go back, we might opt for the Britannia and wait for a Azura refurb. 3000 passengers every two weeks will always have an impact and this to a degree has to be accepted. Read Less
2 Helpful Votes
Sail Date: January 2015
Just returned from 2 week cruise on this ship never to be repeated. Ship looked very tired and the public area carpets were stained and tatty in appearance. P and O or should I say Carnival have let their standards literally slide into the ... Read More
Just returned from 2 week cruise on this ship never to be repeated. Ship looked very tired and the public area carpets were stained and tatty in appearance. P and O or should I say Carnival have let their standards literally slide into the sea . All the good staff have gone to the their new flagship Brittania. If there were officers on this ship then they were conspicuous by their absence, this would explain a lot of the behaviour seen on the ship Health and safety was blatantly overlooked a passengers were seen walking about the ship with glass beer bottles and others with glasses of wine, many of these undesirables having already had quite a lot to drink. Passengers were allowed to board on embarkation day with obvious coughs and sneezing to be told to remain in their cabins, funny but for the fact that the ship has a centralised air conditioning system. No atmosphere or sense of occasion during the whole trip, formal nights were very flat with some people turning up dressed in their interpretation of formal ! Sun loungers reserved at 7am, then the individuals left to go on trips ashore returning at 4pm, not funny at all. Restaurants were okay, biggest disappointment was the lack of fresh fruit baskets, Any fruit choices on the menus were very small, If you wanted fruit you had to go up to the self service restaurants which were like staff canteens full of undesirables with table manners to match The staff in the Peninsular at lunchtime were like headless chickens, loads of them at each work station with nothing getting done, add onto that they were being forced to use the ship's ipad to place the food orders which was very slow and a bit of a disaster. Sindu, their Indian restaurant with £15 cover charge was the best of the three fine dining choices, however it got booked very quickly and was fully booked till the end of the cruise Drink prices were not the English pub prices I expected and to be honest I felt that everything about this ship was about how much more money P and O could fleece from their passengers a real kick in the teeth for those loyal P and O customers . Overall an extremely disappointing holiday spoilt by the hordes that P and 0 now seem to want as passengers, rude, loud , inappropriate language, blantant disregard for others .Any decent person who is thinking about this ship in the future should think twice.   Read Less
Sail Date: January 2015
Just returned from a Caribbean cruise on Azura, did we enjoy it? Yes in many, but not in others. Ou transport from the airport to the cruise terminal was on a very poor coach falling apart and the registration procedure the longest we ... Read More
Just returned from a Caribbean cruise on Azura, did we enjoy it? Yes in many, but not in others. Ou transport from the airport to the cruise terminal was on a very poor coach falling apart and the registration procedure the longest we have endured in Barbados. The deluxe cabin with balcony we enjoyed though probably the carpet needed changing, the steward was good did everything we asked. The restaurant was the biggest disappointment we were second sitting, the service was very poor, the food was pretty mediocre and below the level we have experienced on any previous P&O cruise. Getting a sunbed proved difficult as despite P&O suggested rules people were inconsiderate and selfish reserving them by towels etc hours before they used them. The theatre was always packed in the evening, by the time we had eaten dinner walked to the theatre there wasn't even standing room. On balance we would not go on Azura again.   Read Less
Sail Date: January 2015
Thomas Cook flight to Barbados - Good. Embarkation - 'cattle class' - no welcome drink, no staff to direct you to cabins etc - very poor first impression. Our cabin (superior deluxe) was very spacious with adequate balcony ... Read More
Thomas Cook flight to Barbados - Good. Embarkation - 'cattle class' - no welcome drink, no staff to direct you to cabins etc - very poor first impression. Our cabin (superior deluxe) was very spacious with adequate balcony despite being totally overlooked by cabins on higher decks. Bathroom was fine but shower control was not the most powerful. General décor of cabin OK but pictures on walls very dull/dated. Throughout cruise food in main restaurants was very good despite menu being very 'safe' for the (mainly mature) British clients. Food choices in buffets, pool decks etc was limited - teatime particularly so with bland, boring same sandwiches every day and no healthier options such as salads. Entertainment generally very good and some acts excellent. Sailaway entertainment more Butlins than luxury cruiseliner. The main Playhouse theatre not large enough to seat people during popular shows, particularly for those on 2nd sitting for dinner - the theatre only seats 800. We had to complain on several occasions as unable to attend the shows. Manhatten Bar absolutely freezing most of the time - couldn't even get a hot drink to warm up! Throughout the ship, insufficient toilets/restrooms particularly outside theatre, main restaurants, buffet and pool areas. Never any visible signs of staff cleaning these areas. Design of toilets both in cabins and public areas are most unhygienic - you have to handle the toilet lid to access the flush button!! Thankfully, always carried own antibacterial hand gel. Drink prices compared favourably with normal UK pub prices. Staff (mainly from India) worked very hard. Very disappointed that, given this was a Caribbean cruise, there were no celebrations/typical entertainment (limbo/calypso etc) nor special menu to make us aware of our destination (other than a request for men to wear bright coloured shirts one eve). Would have welcomed the opportunity to attend free Zumba classes instead of constantly promoted Oasis Spa expensive pamper options. Excursions on offer were far more expensive than booking independently. However, two excursions booked on board (as not available independently) were enjoyable. There were many formal nights - bit OTT since one was only going for dinner and show. Would we be tempted to do another cruise on Azura? The answer has to be NO. Would we consider cruising with P & O again? Possibly - would only consider a newer ship and be assured that none of the above issues were repeated. With so many cruises on offer, P & O need to ensure that attention to detail is a must - first impressions always count!   Read Less
Sail Date: December 2014
Have been on the Christmas cruise with p&o for the last three years,But Never Again The azura ship is a disgrace as is p&o.ship is tired tatty and full of undesirables. P&O have been taken over by carnival cruises and boy ... Read More
Have been on the Christmas cruise with p&o for the last three years,But Never Again The azura ship is a disgrace as is p&o.ship is tired tatty and full of undesirables. P&O have been taken over by carnival cruises and boy have they cut things out,staff are all trainees as the best staff have been put on the new brittannia ship.. Entertainment is allways rubbish,staff arguing with customers cleaning not as good as it was,prices for drinks have gone up. Had a problem with our cabin they did nothing,you might as well bang your head on the wall they don't care less.We didn't have a problem with the food in the oriental restaurant,But don't go up to what we call the pigs trough where you can help yourself to the food and watch the pigs help themselves,its there they have got to have it and sod anybody else disgusting. If you fancy a nice swim forget that because the pools are full of kids who should be in school but aren't,diving in and bombing with parents,and guess what staff do nothing even though big signs saying no bombing or diving. The atmosphere on board is toxic and only a matter of time until there is big trouble and the security wont be able to cope. Don't dare move any towels off sunbeds which are left on beds from early morning staff do nothing about this to and you will get the abuse and threats lovely people p&o want aboard there ships good luck to them because we shall never step aboard a p&o ship again and we aren't on our own. The ordinary people you talk to on board and all the review sites are full of P&O so good luck to them they have made there choice and they are welcome to it Bon Voyage. Read Less
Sail Date: December 2014
Of course the West Indies in the middle of Winter is wonderful, but this can blind people to the real truth about a holiday. Many of the reviews on here have been positive, but our experiences on the ship and coming to/from the ship were ... Read More
Of course the West Indies in the middle of Winter is wonderful, but this can blind people to the real truth about a holiday. Many of the reviews on here have been positive, but our experiences on the ship and coming to/from the ship were not so. I believe there are many failings with this ship and a more balanced approach is perhaps necessary. Flights with associated carrier Thomson Airways awful - too much involved with sales targets for their duty free products and extortionate tea/coffee/drinks, rather than for looking after the P&O passengers. Their 787 broke down in the far East and we were put on a 767 with a 3hr delay and chaos with ticketing for those who had booked particular seating arrangements despite Thomson having had the time to reorganise before check in (only told about seating at the Departure Gate). Despite the 6 hrs that some passengers had been waiting since the time that they had ben recommended to get to check-in they insisted on going through their sales 'patter' for several hrs rather than serving lunch to their famished passengers - just appalling Customer Serrvice, which I am surprised P&O wish to be associated with. Because of the delays, boarding was massively rushed and we were required to immediately attend a safety briefing before we had even spent any time in the cabin and of course bags were not available till way after any evening meal, so first meal in dirty clothes was horrible. Cabin spacious but continual noise from adjacent extractor fan - no peace and quiet on the balcony- just continual noise. Food OK in main restaurant but, service way below standards of recent 'Celebrity' Cruise. We had Freedom dining, but again it was much better organised on the 'Celebrity' Cruise. Hot food in Buffet Restaurant way below standards that should be for a ship of this supposed category - poorly presented, poorly served, very limited menu in cramped serving area (often only half opened). Cold food/salads very 'samey' every day. Please note that despite ourselves 5 years ago (on sister ship Ventura) and, no doubt, many others since then, complaining about there being NO frozen desserts (ie NO ICE CREAM AND RELATED PRODUCTS) being available in the Buffet Restaurant, that is still the case - explained to me 5 years ago that the designers had forgotten to put in the appropriate frozen foods storage area on Deck 15 (and this for a ship of 115000 tons). Note that they also charge extortionate prices for ice creams out on deck - with Celebrity this is all included as part of the food package included with the cruise. Theatre poor relative to Celebrity experience - 750 seats x two performances for 3000 people and only two decks high leading to overcrowding. Celebrity Eclipse was 1100 seats over 3 decks, everyone having a perfect view. Artists, and particularly the resident theatre company, very ordinary. 'House Company' shows said by other regular P&O Cruisers to be approx the same for 5 years before being changed, and they didn't bother going any more. Prerecoded taped music -didn't know whether singers were actually singing or were miming and that was part of the prerecoded tape as well. We had been spoiled perhaps by the Celebrity experience a few months before where the shows were wonderful individual performances by accomplished, very talented, artists, both those brought on board and those in the 'House Company' The other two main 'show lounges' had very poor sightlines to the stage and very limited capacity - it was very difficult to determine if there was any space available for anyone trying to get into these venues. Entertainment programme in the day poor relative to Celebrity once again. I would probably put this down to very experienced 50+ year old female ex-artist being in charge on Celebrity compared to an apparent Company-bred 30-ish relative newcomer on this particular ship with P&O. Port presentations poor - no historical/geographic/political description of the visited country - too much concerned with providing advice on supposedly what to buy in the shops. On-board shops prices extortionate - just don't buy anything on board unless absolutely necessary. Ignore pleading to buy at 'duty-free' prices - you'll probably get the articles cheaper at home with more variety in selection - particularly bad for prices was perfume, so steer well clear. Another example would be a Citizen eco-drive watch said to be an absolute bargain at £125 - happened to see it at home the day after we got back for £99 in a local jewellers, and not in any sale, so bargains they are not ! Finally, I noted again, relative to the 'Celebrity' Ship, that there was only a moderate amount of attention given to hand cleansers and they were not easily visible early in the cruise - it was no surprise to us therefore that there was an outbreak or gastro-intestinal illness on the ship which threatened to get out of hand and suddenly procedures were changed (eg no more self-service in the Buffet Restaurant) and hand cleansers were suddenly more available. On the the Celebrity Ship they emphasised cleanliness and provided copious numbers of hand cleansers right from the start of the Cruise So enjoy the West Indies but be aware of the failings of this P&O ship.   Read Less
Sail Date: December 2014
Cruised on the Azura with p & o for Christmas. Flight to Barbados good although not sure what paying for premium seats buys you anymore! Maybe a little extra leg room and drinks, certainly not priority check in or boarding as ... Read More
Cruised on the Azura with p & o for Christmas. Flight to Barbados good although not sure what paying for premium seats buys you anymore! Maybe a little extra leg room and drinks, certainly not priority check in or boarding as expected. This was our 2nd cruise on the azura having being blown away with our first cruise in 2012. Just to say it was not how we remembered. Having arrived at Barbados to be advised of norovirus on the ship we were optimistic. Our first impressions were that the ship was dirty. We tried to book the retreat to find it full, again!!. We then went to the pool deck to find the floors filthy and tables cluttered with previous passengers plates etc. no one seemed bothered about cleaning up first impressions were very disappointing. Our cabin was ok although curtains, cushions and bed valance grubby. Cabin attendant was pleasant and helpful. Staff around the ship were miserable and often rude with a poor grasp of English. The poor service continued throughout the cruise and in respect of the norovirus I was unsurprised that the crew were unable to stop this as the levels of cleanliness throughout the ship were poor. Lifts and mirrors were dirty, floors and tables of restaurants were not cleaned for long periods of time. Our balcony doors and glass were not cleaned at all during the cruise. I did not see anyone clean the windows of the ship and general attitude of the staff was poor. Carpets were grubby throughout although I believe azura is due a much needed revamp. We have booked Britannia for July in the hope that this p & o can impress again as they have done before. Would also mention that many passengers had booked their holiday last minute for a bargain price. Having paid a high price to book a year in advance I can honestly say it was not worth it. Had we booked for the £600 some passengers had paid then maybe we wouldn't have felt so let down. Whole feeling overall is that p & o azura is like a bustling camp at sea. The ship has lost what made it special Read Less
Sail Date: December 2014
If like me and you have enjoyed your last seven cruises then you have a quality bench mark set within your mind. My wife and two other friends arrived at the airport twenty four hours early to take advantage of the 'hand your luggage ... Read More
If like me and you have enjoyed your last seven cruises then you have a quality bench mark set within your mind. My wife and two other friends arrived at the airport twenty four hours early to take advantage of the 'hand your luggage in early option, as stated in the brochure. We were informed politely, that as we were travelling with P & O, Thomson was now a chartered flight and they were not allowed to take our luggage. 'Check brochure,' we exclaimed! The Thomson representative told us she had spent all night telling other would be passengers the same story. Having dragged our suitcases from the car and deliberately passing our hotel, we now found ourselves re loading them back into the car and paying the unnecessary parking charges. This was an omen of the things to come. We arrived at Barbados after a very good flight and were greeted by the awaiting coaches to take us to our ship, the Azura. This is a very good service and makes the journey so much better. We had paid to renew our vows earlier in the year and we had completed the paperwork months in advance. The form asks you what date you would like the ceremony to take place and where would you like to dine. I could write a very long list of the total farce this became. We were told there were no tables left in XVII the day of our renewal and yet we'd given four months notice. The ridiculous thing was, when we arrived on board we went to look at Seventeen and was told by the person taking bookings that we should not book as we had a co-ordinator handling our requests. Just as a heads up for all those people reading this thinking they can book when they arrive on board, think again. We arrived a day earlier than our sailing date and struggled to book anything. We managed to book Sindu for a meal but struggled to book other venues. The retreat could not be booked as it was already fully booked from online bookings and you needed to have a spa package to get a place (strangely enough the retreat seemed empty, even on sea days) some people even cottoned on that you only needed to lean over the small deck gate to unlock it and walk in, as no one checked who should actually be in there. Here are some tips for you to know in advance and may help for plain sailing. The Italian resteraunt which is actually the buffet is very good and the food is good too. However above this dining location is the children's play club and the thumping noises that came through the ceiling was incredible. Just outside from this location is the back of the ship. There is a bar here which is a good chill out area in the evening. Unfortunately the smell of smoke and fat coming through the doors drifting over you is obnoxious. Sea days are when P & NO s shows it's true Butlins spirit. Overcrowded, sunbeds blocking walkways, loud rock music,people eating in the pool. Other ships have carribbean music, steel drums,something that tells you why you chose the carribbean. The ships carpets are dirty, the lifts are dirty and there is never any visible cleaning taking place. When it rains it doesn't just pour coffee in costa it rains inside too. Leaky parapet over counter area. The staff in Costa love watching the dancing in the atrium which is were they are based. In fact all five staff behind the counter had to be coerced into serving waiting people. On the top deck we ordered drinks from a waiter who never returned. We became concerned as we had an appointment to attend and so went to the bar to see what had happened to our service. We found the barman with a cluster of about twenty sea passes and a trolley full of drinks. We cancelled our drinks but we noticed some time later we had indeed been charged for these drinks. My friends also spotted that they had been charged for not attending the resteraunt Seventeen. They had not made a booking and questioned this, they were told it was an error. You may think that this review has completely focused on the negatives we'll let me explain this justification further. When you see a woman seated playing roulette in the casino while holding on to a two year old child and this is viewed as perfectly normal then I'm at a loss. If you see this as acceptable and your list of priorities fall in the order of labour club home from home. Sausages must be English mate, karaoke, bingo and choice language, then you will be right at home. The sunbed stampede starts around 6am (don't you dare tarnish the Germans until you have witnessed this) every sea day. If you snooze you lose,your punishment is to walk for eternity looking at empty sun-beds with towels, books and clever clues to say 'hands off.' This has got to be the closest thing to carry on cruising you will ever see. Never again will I want to be surrounded by so many Brits. The crew are not the happiest bunch of people you will ever meet either. Cabin staff were marvellous and the back of the ship had some friendly staff too. Another piece of important information is to consider the following. My friends and both my wife and I took a ship organised tour, kayak and snorkel,Curaçao. When we finally arrived at our destination we were asked to line up and sign a piece of paper. I thought this was for a head count as we were going out on the sea. My friend was last to sign it and noticed that on the other side of the paper was a disclaimer which we were not advised we were signing. We asked about this on our return to the ship at the excursion desk. I will not make a comment regarding what I was told but I would certainly check your own holiday insurance regarding any activities you plan to do. Could be a legal loop hole ahead, don't break a leg! My advice to P & O is simple, clean up your act fast. You may be launching a new ship soon but Azura will still have it's paying passengers, who if not first time cruisers, will turn out to be your last time cruisers. Incidentally, my friends had travelled o. The Aurora and commented on the stark differences. You pay for ice cream No ice machines Food is ok but nothing like some other ships for variety. Eggs Benedict special on a Tuesday, no other days. On all other ships they were just a normal breakfast buffet food. Cramped buffet area. For gods sake put the butter on tables or somewhere that doesn't cause unnecessary congestion. Why did so many people on this ship seem to have a cough? I don't want my photo taken every time I get off the ship and when I'm having a meal. They also charged £25 per photo if taken at renewal of vows or special occasion. Quay side pictures were around £11 plus. In the days of I phone cameras and people doing selfies. Also with the emergence of Go pro cameras you really need to reduce your pricing to get some of those endless walls of pictures shifted. How much do they cost to process? You have wonderful touch screen viewers in the gallery,just put them on there and let people browse. On the way home we were kept on the plane (Dreamliner) for two hours before taking off. This was due to technical fault with breaks. No offer of drinks or refreshment, or even water. I was told that the cabin stewards were four staff short due to illness. Six hours into the flight a person took seriously ill and the pilot asked if a doctor was onboard. We were then told we needed to turn back for the Azores to get this person medical assistance and off the plane. We were then informed by the pilot that he would exceed permitted flying hours if he continued to the UK and therefore we had to stay overnight until 10pm UK time before commencing our journey the next day. Thankfully we were informed that the gentleman who had taken I'll was making a recovery. Looking to other cruise lines.   Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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