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58 P&O Cruises Azura Cruise Reviews

We are regular cruisers with Royal Caribbean and Celebrity. We thought it was time to try P & O. We booked a mini cruise to Guernsey. We were so excited about travelling on a different ship. Check in process was smooth after a hour ... Read More
We are regular cruisers with Royal Caribbean and Celebrity. We thought it was time to try P & O. We booked a mini cruise to Guernsey. We were so excited about travelling on a different ship. Check in process was smooth after a hour wait. As soon as we were on board we decided to look for the self serve cafe for lunch. So Surprised how dark and enclosed it felt. No staff offering us anti bacterial gel at the enterance to the food area. As we were early we had no problem finding a table. Not able to serve our selves tea/coffee, hubby had to wait in a queue. Felt like we were back at the school cafe! The food was not great. Not much variety compared to the other cruises we have been on. We then explored the ship. We were astonished to see glasses left from the night before all over the top deck area. Cigarette ends were blowing around on the floor! Not the best start. Checked out the pool areas. One pool was filthy and had a large area of dirt at the bottom of it. Off to our cabin, perhaps it would be better. OMG it was disgusting. Thick dust all around the cabin. Stains on the bed linen. We decided to report this at the reception area, we were advised that a cleaner would be back to sort it out. Guess what they never arrived!. Evening Meal. We were shown to our table and meet our fellow passengers. Our waiter did not introduce himself!. The food was served quickly and the quality was better than the lunch time episode. Again no sight of any anti bacterial gel. We found this odd as the Captain did express to all passengers how they regard hygiene as so important. He even recommended that we do not use the public toilets. On other cruises that we have been on there is always staff cleaning bannisters, glass and door handles. We never saw anyone cleaning the public areas. We were not able to get off in Guernsey as the weather was not great for tender. Not much to entertain us on this sea day!. Spent £1.99 on a film that was years old! To sum it up ~ would never ever go on a P & O Ship again. Dirty, unfriendly and lacks the wow factor. Read Less
Sail Date April 2013
We had cruised before only a river cruise though, we had been told that this ship and P&O were the ones for us (by people who "knew"). the cabin was adequate, although when we arrived ours stank of tobacco smoke, they ... Read More
We had cruised before only a river cruise though, we had been told that this ship and P&O were the ones for us (by people who "knew"). the cabin was adequate, although when we arrived ours stank of tobacco smoke, they did fumigate it but eventually the smell came back, we believe it was coming from the crew quarters as they were right next door. the carpet was stained badly and the upholstery on the furniture was tatty, not what we expected from a new 2010 ship. decor was very drab too. Cabin steward and room service waiter were excellent. i think they miss a trick by not offering binoculars, even for a price it would have made the views more enjoyable. food- adequate certainly nothing special, the waiting staff were at best ambivelent to our presence at worst downright rude with notable exceptions. we chose freedom dining and therefore could choose when to eat, that worked pretty well. the "select dining" resturaunts were very good, for a cover charge that was reasonable, food in Sindu was excellent, service on our second visit poor, plus despite us having booked 5 days earlier they "did not have our booking" but "accomodated us" food in 17 also excellent as was the glasshouse. the waiters in many instances could have done with an interpreter so poor was their english. someone should tell them a smile costs nothing! comunication of weather forcasts non-existant, the interactive TV service was rubbish, it kept saying things like we left such and such a port on saturday when it was actually wednesday, when the cruise diary or log arrived on the last day it failed to mention the force 11 storm we endured for 8 hours prior to arriving at Kefelonia. it also downgraded two force 8's to 7's, (unless the TV was wrong again!!! three times my door key would not allow me to enter the room and i had to ge it reprogramed, you would think i were a criminal the way the reception staff behaved, lots of behind hand whispering and looking in our direction, totally unnecessary, even when one of them came with me on the third occaision having "reprogrammed my card it still did not work, they then had to reprograme the lock, that sorted it! in all too many sea days, pools unusable due to unsupervised children creating havoc, adult only pool was like a communal bath, no showers therefore you would be sloshing around with everyones suncream and what else?. the retreat was booked up within an hour of people boarding, (we did not get on for 3.5 hours so No Chance, even then the place was mostly empty and considering the price and the area it occupies i'm sure better use could be made for it, but that would not fill P&O coffers. entertainment - Peter Piper - jokes i had told when at school (they werent funny then) Peter Cuttler - good voice, thats it! Mike Scotts 4 Top revue - mostly good although one chap was very flat, the resident band was rubbish, no where hear punchy enough and on "stand by me" the bass player was very poor despite only having 6 notes to play. Mark Walker - very good Aiden J Harvey - still telling jokes and doing impressions from the 70's, who can remember what John Conteh sounded like?? did go to two others but cant remember what (i dont drink) as they were poor obviously did not leave any impression. could not be bothered with the rest as this lot put us off, but rumour has it that only the Freddie Mercury tribute act was any good (not for me, dont do Queen). Bar prices are reasonable, especially the mocktails. shop staff mostly very good, the exception being one of the watch staff insinuating my Montblanc watch was fake despite not even looking at it for more than a second, i obvioulsy look like i cant afford it! needless to say I did not purchase anything from him. selection of clothes in the shops are very limited. the port visits were as follows Malaga - building site, we went on a tour with a chap who continually banged on about how wonderful Picasso was boring the pants off of us for around 20mins in 35C heat at one point. Kefalonia (even the greeks don't know how to spell it) - very nice, we did the natural wonders tour, that is not worth the effort. one of the "wonders" was a cave which is not as good a wooky hole and that is not great but the island is lovely,our guide was excellent. just a note two coaches actually broke down on route to various tours!! Dubrovnik - Great Venice - its Venice... been before but managed to do things that we had not done before i.e Doges Palace and the Basilica as well as a gondola ride on one of the booked tours, only down side was on the return to the ship they dropped us off at the end of the dock (having departed directly from the ship) we had over a mile to walk to get back on board, we discovered a shuttle service when we had covered most of the distance, there had been no communication from the ships staff about this, (i have a foot problem which prevents me from walking too far) so better comunication is needed, everyone was moaning about it. Korcula - really nice corfu - tatty as most of Greece, we did a 7.5 hour trip around the island, not worth it, very tiring, shou have stayed in the town. Vigo - Why?? Too Many Churches but hey ho gotta fill the time. P&O go all the way to extract cash from you, it is very blatant, the Sailaways are pushed very hard, all to sell you a drink of Champagne... the cruise CD on sale shows as many kids as possible (extracts on the TV) so the parents will be mugged into purchasing. the Photography staff are annoying in the extreme and not very good, we had a pic taken on the first formal night but the angle it was short from made a very strange picture (i had more chins that a chinese telephone directory), in Kefalonia we were told by the Captain to take care when walking down the causeway as there were no railings, " stay in the middle" when we disembarked the photographers were positioned in the middle so you have no option to walk around the edge!! if i was to describe the experience - Butlins on sea. not one i will be repeating, this cost around £9,000 I can do alot better for half of that! Read Less
Sail Date August 2011
Allocated a cabin midships under open deck - noise intrusion from footfalls - chairs and tables being moved and also wheeled cabinets meant we could not use our balcony or get relaxing sleep at all. Noise intrusion was for some 20 ... Read More
Allocated a cabin midships under open deck - noise intrusion from footfalls - chairs and tables being moved and also wheeled cabinets meant we could not use our balcony or get relaxing sleep at all. Noise intrusion was for some 20 hours plus per day and despite formal complaints nothing was done to alleviate the problem which completely ruined our holiday. P&O have catered for the mass market with the design of this ship and regular cruisers looking for a quality holiday should avoid at all cost allowing P&O to allocate /select cabins for them . We made the best of it but will never book a cruise on this ship again. It sounds ridiculous but we actually prayed for bad weather to keep passengers off the open deck above us to allow a few hours to get some sleep. To add insult to injury on our return home we discovered our cases had been tampered with during embarkation and 2 expensive pairs of sunglasses stolen. P&O will just suggest claiming on insurance for the items instead of accepting they have a problem with security of our belongings has i found out a few years ago when a similar problem arose at Southampton after a Oriana cruise .. Be aware to not put easy to access expensive items in your luggage. Read Less
Sail Date August 2011
We went to Dublin, Iceland, Norway and Brugges on Azura on 18th June. Having taken an initial cruise with Royal Caribbean last year we thought we would try a different cruise line to make a comparison. Due to the ... Read More
We went to Dublin, Iceland, Norway and Brugges on Azura on 18th June. Having taken an initial cruise with Royal Caribbean last year we thought we would try a different cruise line to make a comparison. Due to the itinerary that was advertised we selected the P&O Azura. In hindsight this is the worst holiday decision that we have ever made. Embarkation was poorly organised. Checking passengers in was a quicker process than the security checks so on two occasions the process was suspended making the wait lengthy. We dined in the Oriental restaurant which is supposedly silver service. Our waiters half threw the plates at you. The food was indifferent and P&O's policy of providing the main course with two extra vegetables would be improved if the extra vegetables were not the same as the type already sitting on your plate. We took breakfast and lunch in the self service restaurants. Finding a table was never easy. These restaurants are far too small for the number of passengers and the staff are moody and unco-operative. After a few days we were so frustrated that we resorted to room service. The entertainment was appalling. Several clapped out comedians on for two nights each barely raising a laugh amongst the audience. A George Michael tribute act that was absolutely dire although to be fair to him he did appear two nights later as Freddie Mercury to achieve an even worse performance. We thought perhaps we could watch a film. The same few films were repeated all of the cruise. But no matter because we couldn't watch them as they were shown outside on the Seascreen (it seems that P&O couldn't care that we were in Iceland). We must applaud the one person that I saw watching the film at 11pm with his overcoat on and wrapped in a blanket he was obviously a much hardier soul than ourselves. Similarly swimming in the pool was also difficult as the pools are outside apart from the one that requires payment to use. All in all this was an appalling holiday experience and one we will not be repeating. So for our next cruise we will likely be back to Royal Caribbean as in our experience they provide much better facilities and service at a more competitive price. Read Less
Sail Date June 2011
Having just returned from a 16 day cruise in the Central Med on Azura(our 2nd P&O cruise), we will not be using P&O again.Until you see 3000 passengers in the Terminal, you do not realise what life on the ship is going to be ... Read More
Having just returned from a 16 day cruise in the Central Med on Azura(our 2nd P&O cruise), we will not be using P&O again.Until you see 3000 passengers in the Terminal, you do not realise what life on the ship is going to be like.We had a balcony cabin, which altho adequate had the smallest bathroom we have ever had on any cruise ship.(Toiletries were very minimal certainly no luxuries)Unfortunately we had quite creaky nights, especially when we had a bit of rough weather, when the cabin sounded as if something was loose in the walls.Food was adequate, but very repetitive, and for Vegetarians there was no choice in the Dining rooms, just one vegie starter and one vegie main course.ON four nights we ate in the Venetezia buffet because we prefered the menu.The other reason to eat there was that altho we were on 1st sitting for Dinner, we were unable to get from the Oriental Dining Room,the full length of the ship to the Playhouse Theatre in time to have a seat. We were told standing room only. as a consequence we thought we would await the next show, by sitting in one of the others lounges.This proved to be a nightmare; there are NOT enough seats in any of the lounges, or areas and one is forever trying to find a seat.Breakfast and lunch in the Venetezia Buffet is another nightmare, due to the lack of seating.My husband and I had to find two seats, and then one of us would wait until the other had returned with their food, before the other person could get their meal.Here again food very repetitive.We noticed that the staff were very few and far between.The port talks were poor, very little info given if you wanted to go ashore on your own.Lectures were lacking in choice;no craft sessions etc.On the whole to my mind a badly organised daily "to do" list, and far too many things were not complimentary.Ice cream bar, where a single scoop cost £1.15.P&O You have not done yourself any favours with this ship; and I must say this was the general opinion of passengers, especially passengers who had cruised with other lines. Read Less
Sail Date April 2011
This was a Christmas & New Year cruise of 28 days. Ship much too big, not enough room in Playhouse, Manhattan Lounge, Malabar Lounge, to accommodate - hence several arguments with people blocking views- had to get to show lounges long ... Read More
This was a Christmas & New Year cruise of 28 days. Ship much too big, not enough room in Playhouse, Manhattan Lounge, Malabar Lounge, to accommodate - hence several arguments with people blocking views- had to get to show lounges long before start to get a seat. Gave up towards the end of cruise. Stuck out the appalling service in the restaurant for two weeks before giving up and eating in self service. was told by maitre d it had 130 people too many in the restaurant and the kitchens could not cope. No supervision in any restaurants or bars etc- hence dirty tables, no cups or glasses, many times no cutlery. In the playhouse people were sitting on the stairs blocking exits and bringing in chairs from outside. The ship is very badly organised no one able to take charge of any daytime activities. We would not recommend this ship it has far to many passengers and NOT ENOUGH SPACE for shows Etc. They should have learnt from the very bad reviews on VENTURA that there was a very big problem. The layout on Azura is crazy, when you leave the Playhouse you have to walk through the Glasshouse bar and restaurant -Great when you are trying to have a quiet drink or meal and 600 people are walking through, or queuing to get into the playhouse. Read Less
Sail Date December 2010
We were looking forward to cruising the Caribbean on P&O's new ship the Azura- what a disappointment! Ship was OK but nothing special. The food choice was abysmal compared to other cruise lines - food itself in the restaurant ... Read More
We were looking forward to cruising the Caribbean on P&O's new ship the Azura- what a disappointment! Ship was OK but nothing special. The food choice was abysmal compared to other cruise lines - food itself in the restaurant was reasonable but the waiters were running around like headless chickens as they obviously has too many tables to service - we waited 1/2 an hour between courses and some people were waiting even longer- just too many passengers and not enough staff.This was also evident in the bars etc and in the glass house -we waited 1 hr 40 mins for a meal to be served - excuse was there were a lot of people eating that particular night. The self service restaurant- choice very limited typical bar type food pie and chips etc very few healthy options and a lack of fresh fruit. Entertainment too samey 3 tribute acts, a couple of comedians and the ships staff more or less what you would expect at a holiday camp. A large proportion of passengers had booked last minute at vastly reduced prices but it appeared from speaking to many passengers that the up graded cabins were given to the people who had booked late and paid approx half the cost of the people who had booked months before - This was our 8th cruise with P&O and were we offered an up grade NO were we offered on board credit as we had paid a high price NO WHAT DID WE GET FOR OUR LOYALTY TO P&O? 'RIPPED OFF'- A HIGH PRICE FOR A SUB STANDARD CRUISE! Never again Read Less
Sail Date November 2010
I took my first P&O Cruise in November on the Azura having booked a single inside cabin some 18 months beforehand. It turned out to be a disappointment and mistake. Since returning, I have read all of the reviews that have been ... Read More
I took my first P&O Cruise in November on the Azura having booked a single inside cabin some 18 months beforehand. It turned out to be a disappointment and mistake. Since returning, I have read all of the reviews that have been posted by passengers who have also returned from a cruise on the Azura and have not been surprised by the number of negative and more importantly, consistent comments. Most of what I have to say has already been said and I believe what the majority of passengers have also posted is more than justified. On arrival into Barbados, check in was reasonably quick but I had to wait 7 hours to be reunited with my bags and some people had to wait longer. No update announcements or apologies were made during this time which I guess was a warning sign of things to come. My inside cabin was 'adequate'. There was nothing special about the quality of the bedding or the fixtures but in fairness, the stateroom attendant did a good job of keeping it presentable. For a new ship, it simply had no WOW factor. Enough has already been posted about the inadequate size and style of the atrium on the Azura. On busy evenings, when the shops are open, and when people are also trying to dance in such a small area, there is simply no room to move anywhere. In fact everywhere on the ship gives a feeling of being overcrowded and the same certainly applies when lounging on the sun decks. Finding your around was not easy and I felt the general layout, fixtures and fittings, and ship design was not as good as I had enjoyed and experienced on the new Celebrity Eclipse. I was disappointed there was no observation lounge at the front of ship. The Planet Bar is located at the back of the ship and whilst this was a nice venue, it did not afford the same views that you would normally get from looking out at the front. Having previously sailed with Celebrity, I concluded the food on the Azura was nothing like as good. The buffet facility was very repetitive and generally presented like you would expect and see in a holiday camp. The afternoon selection of cakes and sandwiches were a joke. Evening dinner was again nothing special and I have never seen such small steaks presented on a cruise before. Not one midnight buffet or elegant brunch was offered during the entire 14 nights. In fact, on just one sea day there was a deck buffet offered which mostly consisted of what you could obtain on other days from the main poolside grill. The poolside burgers were not that nice either. It was some of what seemed like penny pinching initiatives that really spoilt things for me. I have never had to pay for ice cream before, and immediately after breakfast was over, you could not get even obtain a chilled fruit juice from a dispenser, only water. The on board group of entertainers (Headliners) were good but the shows seemed repetitive, particularly over 14 nights. The comedian was a shambles and although the tribute acts were good, they also appeared several times and there just didn't seem enough of a variety mix in the entertainment programme. When you left the theatre after a show, you had a job to get through all the people who were waiting to enter the theatre, which again highlighted the poor layout and organisation. I never really saw many people watching the outside cinema at night and during the day if you decided to lounge in the area of the sea screen, you would have been wise to have gone with earplugs. I never saw much cleaning going on and the glass in the lifts was often marked and seemed to always be that way. The toilets on the sun/pool decks during sea days were generally a disgrace, often with water on the floor and paper towels everywhere. Hand hygiene was hit and miss and nobody ever offered me the chance to apply any sanitizer on entering the main restaurant. On one occasion at least in the buffet the dispenser was empty and I heard several passengers complaining to staff that nobody seemed to be encouraging hand hygiene. I did take a number of the ship excursions. Whilst these were all generally good, often made so by the enthusiasm of the local operators, I was not impressed with having to make my own way to join the tour at the end of the pier rather than being guided off the ship, as it often meant lining up in the heat(or rain) until everybody was ready to go. It would have been nice to have been offered chilled water and/or a chilled face flannel on returning to the ship on very hot days and I can honestly say I was never even afforded one 'welcome back'. In fact, very few staff members seemed to take the trouble of acknowledging passengers in passing. When you have been used to feeling welcome and valued on ships, these were some of the little things that I sadly missed on the Azura. A lot of people were every upset on hearing fellow passengers had in some cases paid considerably less than they had. I can only assume P&O is struggling to fill capacity on this ship hence the number of last minute deals you often see. Unless more attention is paid to what people are saying, this will surely continue to be case. Cruise ships on other lines are also getting bigger, but you do read a lot of very positive comments from people who have travelled on them which perhaps suggests you can have a great cruise experience even on a large ship. In the case of the Azura, I went away with the impression the ship did not seem designed or geared up for the passenger numbers it had on board, and sadly neither did some of its staff. Immediately on returning home, I cancelled another P&O cruise I had already booked on one of their smaller ships as I could not convince myself the overall experience, albeit on a smaller ship, would be any better. I would not consider them again. Read Less
Sail Date November 2010
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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