1. Home
  2. Cruise Lines
  3. P&O Cruises
  4. Azura Review
  5. Azura Cruise Reviews

792 P&O Cruises Azura Cruise Reviews

Thomas Cook flight to Barbados - Good. Embarkation - 'cattle class' - no welcome drink, no staff to direct you to cabins etc - very poor first impression. Our cabin (superior deluxe) was very spacious with adequate balcony ... Read More
Thomas Cook flight to Barbados - Good. Embarkation - 'cattle class' - no welcome drink, no staff to direct you to cabins etc - very poor first impression. Our cabin (superior deluxe) was very spacious with adequate balcony despite being totally overlooked by cabins on higher decks. Bathroom was fine but shower control was not the most powerful. General décor of cabin OK but pictures on walls very dull/dated. Throughout cruise food in main restaurants was very good despite menu being very 'safe' for the (mainly mature) British clients. Food choices in buffets, pool decks etc was limited - teatime particularly so with bland, boring same sandwiches every day and no healthier options such as salads. Entertainment generally very good and some acts excellent. Sailaway entertainment more Butlins than luxury cruiseliner. The main Playhouse theatre not large enough to seat people during popular shows, particularly for those on 2nd sitting for dinner - the theatre only seats 800. We had to complain on several occasions as unable to attend the shows. Manhatten Bar absolutely freezing most of the time - couldn't even get a hot drink to warm up! Throughout the ship, insufficient toilets/restrooms particularly outside theatre, main restaurants, buffet and pool areas. Never any visible signs of staff cleaning these areas. Design of toilets both in cabins and public areas are most unhygienic - you have to handle the toilet lid to access the flush button!! Thankfully, always carried own antibacterial hand gel. Drink prices compared favourably with normal UK pub prices. Staff (mainly from India) worked very hard. Very disappointed that, given this was a Caribbean cruise, there were no celebrations/typical entertainment (limbo/calypso etc) nor special menu to make us aware of our destination (other than a request for men to wear bright coloured shirts one eve). Would have welcomed the opportunity to attend free Zumba classes instead of constantly promoted Oasis Spa expensive pamper options. Excursions on offer were far more expensive than booking independently. However, two excursions booked on board (as not available independently) were enjoyable. There were many formal nights - bit OTT since one was only going for dinner and show. Would we be tempted to do another cruise on Azura? The answer has to be NO. Would we consider cruising with P & O again? Possibly - would only consider a newer ship and be assured that none of the above issues were repeated. With so many cruises on offer, P & O need to ensure that attention to detail is a must - first impressions always count!   Read Less
Sail Date January 2015
Have been on the Christmas cruise with p&o for the last three years,But Never Again The azura ship is a disgrace as is p&o.ship is tired tatty and full of undesirables. P&O have been taken over by carnival cruises and boy ... Read More
Have been on the Christmas cruise with p&o for the last three years,But Never Again The azura ship is a disgrace as is p&o.ship is tired tatty and full of undesirables. P&O have been taken over by carnival cruises and boy have they cut things out,staff are all trainees as the best staff have been put on the new brittannia ship.. Entertainment is allways rubbish,staff arguing with customers cleaning not as good as it was,prices for drinks have gone up. Had a problem with our cabin they did nothing,you might as well bang your head on the wall they don't care less.We didn't have a problem with the food in the oriental restaurant,But don't go up to what we call the pigs trough where you can help yourself to the food and watch the pigs help themselves,its there they have got to have it and sod anybody else disgusting. If you fancy a nice swim forget that because the pools are full of kids who should be in school but aren't,diving in and bombing with parents,and guess what staff do nothing even though big signs saying no bombing or diving. The atmosphere on board is toxic and only a matter of time until there is big trouble and the security wont be able to cope. Don't dare move any towels off sunbeds which are left on beds from early morning staff do nothing about this to and you will get the abuse and threats lovely people p&o want aboard there ships good luck to them because we shall never step aboard a p&o ship again and we aren't on our own. The ordinary people you talk to on board and all the review sites are full of P&O so good luck to them they have made there choice and they are welcome to it Bon Voyage. Read Less
Sail Date December 2014
Of course the West Indies in the middle of Winter is wonderful, but this can blind people to the real truth about a holiday. Many of the reviews on here have been positive, but our experiences on the ship and coming to/from the ship were ... Read More
Of course the West Indies in the middle of Winter is wonderful, but this can blind people to the real truth about a holiday. Many of the reviews on here have been positive, but our experiences on the ship and coming to/from the ship were not so. I believe there are many failings with this ship and a more balanced approach is perhaps necessary. Flights with associated carrier Thomson Airways awful - too much involved with sales targets for their duty free products and extortionate tea/coffee/drinks, rather than for looking after the P&O passengers. Their 787 broke down in the far East and we were put on a 767 with a 3hr delay and chaos with ticketing for those who had booked particular seating arrangements despite Thomson having had the time to reorganise before check in (only told about seating at the Departure Gate). Despite the 6 hrs that some passengers had been waiting since the time that they had ben recommended to get to check-in they insisted on going through their sales 'patter' for several hrs rather than serving lunch to their famished passengers - just appalling Customer Serrvice, which I am surprised P&O wish to be associated with. Because of the delays, boarding was massively rushed and we were required to immediately attend a safety briefing before we had even spent any time in the cabin and of course bags were not available till way after any evening meal, so first meal in dirty clothes was horrible. Cabin spacious but continual noise from adjacent extractor fan - no peace and quiet on the balcony- just continual noise. Food OK in main restaurant but, service way below standards of recent 'Celebrity' Cruise. We had Freedom dining, but again it was much better organised on the 'Celebrity' Cruise. Hot food in Buffet Restaurant way below standards that should be for a ship of this supposed category - poorly presented, poorly served, very limited menu in cramped serving area (often only half opened). Cold food/salads very 'samey' every day. Please note that despite ourselves 5 years ago (on sister ship Ventura) and, no doubt, many others since then, complaining about there being NO frozen desserts (ie NO ICE CREAM AND RELATED PRODUCTS) being available in the Buffet Restaurant, that is still the case - explained to me 5 years ago that the designers had forgotten to put in the appropriate frozen foods storage area on Deck 15 (and this for a ship of 115000 tons). Note that they also charge extortionate prices for ice creams out on deck - with Celebrity this is all included as part of the food package included with the cruise. Theatre poor relative to Celebrity experience - 750 seats x two performances for 3000 people and only two decks high leading to overcrowding. Celebrity Eclipse was 1100 seats over 3 decks, everyone having a perfect view. Artists, and particularly the resident theatre company, very ordinary. 'House Company' shows said by other regular P&O Cruisers to be approx the same for 5 years before being changed, and they didn't bother going any more. Prerecoded taped music -didn't know whether singers were actually singing or were miming and that was part of the prerecoded tape as well. We had been spoiled perhaps by the Celebrity experience a few months before where the shows were wonderful individual performances by accomplished, very talented, artists, both those brought on board and those in the 'House Company' The other two main 'show lounges' had very poor sightlines to the stage and very limited capacity - it was very difficult to determine if there was any space available for anyone trying to get into these venues. Entertainment programme in the day poor relative to Celebrity once again. I would probably put this down to very experienced 50+ year old female ex-artist being in charge on Celebrity compared to an apparent Company-bred 30-ish relative newcomer on this particular ship with P&O. Port presentations poor - no historical/geographic/political description of the visited country - too much concerned with providing advice on supposedly what to buy in the shops. On-board shops prices extortionate - just don't buy anything on board unless absolutely necessary. Ignore pleading to buy at 'duty-free' prices - you'll probably get the articles cheaper at home with more variety in selection - particularly bad for prices was perfume, so steer well clear. Another example would be a Citizen eco-drive watch said to be an absolute bargain at £125 - happened to see it at home the day after we got back for £99 in a local jewellers, and not in any sale, so bargains they are not ! Finally, I noted again, relative to the 'Celebrity' Ship, that there was only a moderate amount of attention given to hand cleansers and they were not easily visible early in the cruise - it was no surprise to us therefore that there was an outbreak or gastro-intestinal illness on the ship which threatened to get out of hand and suddenly procedures were changed (eg no more self-service in the Buffet Restaurant) and hand cleansers were suddenly more available. On the the Celebrity Ship they emphasised cleanliness and provided copious numbers of hand cleansers right from the start of the Cruise So enjoy the West Indies but be aware of the failings of this P&O ship.   Read Less
Sail Date December 2014
Cruised on the Azura with p & o for Christmas. Flight to Barbados good although not sure what paying for premium seats buys you anymore! Maybe a little extra leg room and drinks, certainly not priority check in or boarding as ... Read More
Cruised on the Azura with p & o for Christmas. Flight to Barbados good although not sure what paying for premium seats buys you anymore! Maybe a little extra leg room and drinks, certainly not priority check in or boarding as expected. This was our 2nd cruise on the azura having being blown away with our first cruise in 2012. Just to say it was not how we remembered. Having arrived at Barbados to be advised of norovirus on the ship we were optimistic. Our first impressions were that the ship was dirty. We tried to book the retreat to find it full, again!!. We then went to the pool deck to find the floors filthy and tables cluttered with previous passengers plates etc. no one seemed bothered about cleaning up first impressions were very disappointing. Our cabin was ok although curtains, cushions and bed valance grubby. Cabin attendant was pleasant and helpful. Staff around the ship were miserable and often rude with a poor grasp of English. The poor service continued throughout the cruise and in respect of the norovirus I was unsurprised that the crew were unable to stop this as the levels of cleanliness throughout the ship were poor. Lifts and mirrors were dirty, floors and tables of restaurants were not cleaned for long periods of time. Our balcony doors and glass were not cleaned at all during the cruise. I did not see anyone clean the windows of the ship and general attitude of the staff was poor. Carpets were grubby throughout although I believe azura is due a much needed revamp. We have booked Britannia for July in the hope that this p & o can impress again as they have done before. Would also mention that many passengers had booked their holiday last minute for a bargain price. Having paid a high price to book a year in advance I can honestly say it was not worth it. Had we booked for the £600 some passengers had paid then maybe we wouldn't have felt so let down. Whole feeling overall is that p & o azura is like a bustling camp at sea. The ship has lost what made it special Read Less
Sail Date December 2014
If like me and you have enjoyed your last seven cruises then you have a quality bench mark set within your mind. My wife and two other friends arrived at the airport twenty four hours early to take advantage of the 'hand your luggage ... Read More
If like me and you have enjoyed your last seven cruises then you have a quality bench mark set within your mind. My wife and two other friends arrived at the airport twenty four hours early to take advantage of the 'hand your luggage in early option, as stated in the brochure. We were informed politely, that as we were travelling with P & O, Thomson was now a chartered flight and they were not allowed to take our luggage. 'Check brochure,' we exclaimed! The Thomson representative told us she had spent all night telling other would be passengers the same story. Having dragged our suitcases from the car and deliberately passing our hotel, we now found ourselves re loading them back into the car and paying the unnecessary parking charges. This was an omen of the things to come. We arrived at Barbados after a very good flight and were greeted by the awaiting coaches to take us to our ship, the Azura. This is a very good service and makes the journey so much better. We had paid to renew our vows earlier in the year and we had completed the paperwork months in advance. The form asks you what date you would like the ceremony to take place and where would you like to dine. I could write a very long list of the total farce this became. We were told there were no tables left in XVII the day of our renewal and yet we'd given four months notice. The ridiculous thing was, when we arrived on board we went to look at Seventeen and was told by the person taking bookings that we should not book as we had a co-ordinator handling our requests. Just as a heads up for all those people reading this thinking they can book when they arrive on board, think again. We arrived a day earlier than our sailing date and struggled to book anything. We managed to book Sindu for a meal but struggled to book other venues. The retreat could not be booked as it was already fully booked from online bookings and you needed to have a spa package to get a place (strangely enough the retreat seemed empty, even on sea days) some people even cottoned on that you only needed to lean over the small deck gate to unlock it and walk in, as no one checked who should actually be in there. Here are some tips for you to know in advance and may help for plain sailing. The Italian resteraunt which is actually the buffet is very good and the food is good too. However above this dining location is the children's play club and the thumping noises that came through the ceiling was incredible. Just outside from this location is the back of the ship. There is a bar here which is a good chill out area in the evening. Unfortunately the smell of smoke and fat coming through the doors drifting over you is obnoxious. Sea days are when P & NO s shows it's true Butlins spirit. Overcrowded, sunbeds blocking walkways, loud rock music,people eating in the pool. Other ships have carribbean music, steel drums,something that tells you why you chose the carribbean. The ships carpets are dirty, the lifts are dirty and there is never any visible cleaning taking place. When it rains it doesn't just pour coffee in costa it rains inside too. Leaky parapet over counter area. The staff in Costa love watching the dancing in the atrium which is were they are based. In fact all five staff behind the counter had to be coerced into serving waiting people. On the top deck we ordered drinks from a waiter who never returned. We became concerned as we had an appointment to attend and so went to the bar to see what had happened to our service. We found the barman with a cluster of about twenty sea passes and a trolley full of drinks. We cancelled our drinks but we noticed some time later we had indeed been charged for these drinks. My friends also spotted that they had been charged for not attending the resteraunt Seventeen. They had not made a booking and questioned this, they were told it was an error. You may think that this review has completely focused on the negatives we'll let me explain this justification further. When you see a woman seated playing roulette in the casino while holding on to a two year old child and this is viewed as perfectly normal then I'm at a loss. If you see this as acceptable and your list of priorities fall in the order of labour club home from home. Sausages must be English mate, karaoke, bingo and choice language, then you will be right at home. The sunbed stampede starts around 6am (don't you dare tarnish the Germans until you have witnessed this) every sea day. If you snooze you lose,your punishment is to walk for eternity looking at empty sun-beds with towels, books and clever clues to say 'hands off.' This has got to be the closest thing to carry on cruising you will ever see. Never again will I want to be surrounded by so many Brits. The crew are not the happiest bunch of people you will ever meet either. Cabin staff were marvellous and the back of the ship had some friendly staff too. Another piece of important information is to consider the following. My friends and both my wife and I took a ship organised tour, kayak and snorkel,Curaçao. When we finally arrived at our destination we were asked to line up and sign a piece of paper. I thought this was for a head count as we were going out on the sea. My friend was last to sign it and noticed that on the other side of the paper was a disclaimer which we were not advised we were signing. We asked about this on our return to the ship at the excursion desk. I will not make a comment regarding what I was told but I would certainly check your own holiday insurance regarding any activities you plan to do. Could be a legal loop hole ahead, don't break a leg! My advice to P & O is simple, clean up your act fast. You may be launching a new ship soon but Azura will still have it's paying passengers, who if not first time cruisers, will turn out to be your last time cruisers. Incidentally, my friends had travelled o. The Aurora and commented on the stark differences. You pay for ice cream No ice machines Food is ok but nothing like some other ships for variety. Eggs Benedict special on a Tuesday, no other days. On all other ships they were just a normal breakfast buffet food. Cramped buffet area. For gods sake put the butter on tables or somewhere that doesn't cause unnecessary congestion. Why did so many people on this ship seem to have a cough? I don't want my photo taken every time I get off the ship and when I'm having a meal. They also charged £25 per photo if taken at renewal of vows or special occasion. Quay side pictures were around £11 plus. In the days of I phone cameras and people doing selfies. Also with the emergence of Go pro cameras you really need to reduce your pricing to get some of those endless walls of pictures shifted. How much do they cost to process? You have wonderful touch screen viewers in the gallery,just put them on there and let people browse. On the way home we were kept on the plane (Dreamliner) for two hours before taking off. This was due to technical fault with breaks. No offer of drinks or refreshment, or even water. I was told that the cabin stewards were four staff short due to illness. Six hours into the flight a person took seriously ill and the pilot asked if a doctor was onboard. We were then told we needed to turn back for the Azores to get this person medical assistance and off the plane. We were then informed by the pilot that he would exceed permitted flying hours if he continued to the UK and therefore we had to stay overnight until 10pm UK time before commencing our journey the next day. Thankfully we were informed that the gentleman who had taken I'll was making a recovery. Looking to other cruise lines.   Read Less
Sail Date December 2014
We booked this cruise an April 2014, as a treat as up until July my husband was being treated for cancer. So we pushed the boat out so to speak by booking premium flight etc. We were not told about the Norovirus, this information was ... Read More
We booked this cruise an April 2014, as a treat as up until July my husband was being treated for cancer. So we pushed the boat out so to speak by booking premium flight etc. We were not told about the Norovirus, this information was passed to us by a letter from Dr Kate Bunyan left on the bed in our cabin. This letter also said the ship had undergone an additional and extensive disinfection Well you could have fooled us, it was dirty, everywhere looked grubby, tables were sticky, crockery and cutlery you had to check as very very often it have not been washed clean. Staff were rude, and very 'off hand', when asked for things it was as if they could not be bothered, many of them had very little grasp of English . The main complaint though was the food, it was in fact disgusting, one night I cut into the chicken on my plate and blood ran out, asked the waiter to take it away, he disappeared with the meal and was gone for 10 minutes or more and came back with another chicken dinner. I asked him to take it away as chicken was the last thing I wanted, then given a different meal found that the sauce the beef was in had been burnt, at this time I gave up and went hungry that night. Another night four people on our table ordered fish in beer batter When it arrived it was a tiny piece of fish in a lump of dough, six chips and the inevitable peas and carrots. Needless to say again these meals were returned to the kitchen. The food was of such a poor standard whenever we went ashore we ate ashore. Also we booked into the Seventeen Restaurant, Sindu and the Glass House all at an extra cost. Just to put the icing on the cake two of the trips booked before leaving England were cancelled we were told about this by guess what, two more letters left in our cabin. Out of 14 days as far as we were told the ship was on red (re;Norovirus ) for ten days and on yellow for four days. If you are thinking of spending £2300.00 per person for a cabin on this ship please think again. Also £299.00 per person to upgrade your flight does not get you early boarding. This is one couple who are feeling so let down by P&O. Read Less
Sail Date December 2014
Having cruised on carnival , msc and windstar, I have to say this is the most disappointing cruise we have been on. There is no wow factor on this ship. The atrium is small and boring - looks like a hotel lobby. All other ships we've ... Read More
Having cruised on carnival , msc and windstar, I have to say this is the most disappointing cruise we have been on. There is no wow factor on this ship. The atrium is small and boring - looks like a hotel lobby. All other ships we've been on have a real wow about them but not this one. It is confusing to get around. It has taken us 2 weeks to just about find places as the signs are virtually non-existent. Heaven help you if you need a loo in a hurry. The cabins are small in comparison to other cruise lines and the pool towels are threadbare and thin, though you can have as many as you want. The ship isn't particulalry clean in the communal areas. As I write this I have just passed a chip that has been on the stairs on deck 12 for 3 days. So no one has bothered to pick it up nor has the carpet been hoovered! Other than staff wiping handrails (due to novo virus outbreak ) I didn't see anyone hoovering or cleaning anything else. The table pedestals in the buffet were filthy. As there was an outbreak we had to be served our food in the buffet and it took forever. Not that the food was so worth waiting for. Comparing to carnival it was like a works canteen. The food was boring, not nicely presented and the mixtures of food were baffling. It was ok If you liked curry every day. There was clearly an Indian influence at work. The Verona Italian was the best meal. With a cover charge of £5 each and a fillet steak on a hot rock for just under £3 it was very good. We did not try the other speciality restaurants as they were very expensive (around £30 each) and from what people said pricey for what you got. The entertainment wasn't great. You could never get a seat in the theatre as it was far to small for the number on board. Consequently we never saw any shows other than the pantomime and tom o'connor which we had to stand up for. If you are under e age of 65 then this ship isn't for you. The 'puffy legs' seminar wasn't my idea of a fun cruise! It was typical of what people think of cruises -full of old people (not that I have anything against older people it's just that it was all geared up for that age range) If you want fun and some life then go on carnival. Most of the staff were miserable (except Nazareth our steward) who was great. So, there were some good things: you can bring drinks onboard, drinks are not expensive, there was premiership matches on for my other half. We met a few nice people - shout out for Fiona and Neil! But the upshot is we wouldn't cruise with P&O again. We spent a lot of money and were disappointed. But despite that we still had a good time! But It's back to carnival for us!   Read Less
Sail Date December 2014
This cruise was my wife and I's fourth cruise, the previous three were with Royal Caribbean, and we enjoyed them tremendiously, we opted for P&O, because they offered tge cruise we wanted to do at the time we wanted to do it. We ... Read More
This cruise was my wife and I's fourth cruise, the previous three were with Royal Caribbean, and we enjoyed them tremendiously, we opted for P&O, because they offered tge cruise we wanted to do at the time we wanted to do it. We arrived art Manchester Airport to fly on the Thomas Cook Airline charter at 6:30am on the 27th December 2014. The plain was due to take off at 09:30, but due to weather conditions. The excuse was that the airport only had two de-icing trucks, and they were in the queue. You could hear the anger in the pilots voice when he made the various announcements during the delay. We took off at 11:15am, the flight took slightly more than 7 hours. We were given a meal from Jamie Oliver. It was nice, we got free coffee two times and we could buy alcohol and soft drinks a few times also. We landed in Barbados and we were taken to the Azura directly - we did not pass through customs. Our cases arrived at our cabin whilst we were eating dinner. We choose the first seating option for dinner, at 6:30pm in the Peninsular Retaurant, we requested a table for two. Dinner would be described as GOOD, not excellent. In the dining room, between each table of guests, the waitors only replaced the knives, forks and spoons and napkins. The table cloth was NOT replaced, and the remains of the previous guiest's dinner could be seen on the table cloth. On RCI, the waitors replaced the knives and forks, napkins and also the table cloth between guests.. The lack of cleanliness were prevelant - I only saw one housekeeping staff member clean the main stairway's handrails once. OPnce in 14 days, obvioulsly they were cleaned, but every day - I do not know. On RCI, the handrails were cleaned 3 or 4 times a day. TYhe Azura had the Norovirus on the previous cruise, handrails are a source of this infection -I would have thought the handrails would be a priority for cleaning. Our cabin itself, was clean and was a reasonable size. The balcony was a good size, and had two lounge chairs and a table. The stewards name was on the table. The room was cleaned every morning and the standard was very good. In the evening, the room was cleaned again and the HORIZON magasine was delivered - with two AZURA chocolates and replacement coffee biscuits. In conclusion, this ship - The P&O Azura - was not as good as it should have been. My wife and I enjoy quizzes, but there were not enough. Also, the prizes were universally a BOTTLE of WINE, which is rubbish. In Royal Caribbean the prizes are RCI tat - keyrings, pens, squirrel backpacks (camera cases), fridge magnets, lanyards etc. The entertainment team were obvious by their absence, the Entertainment Manager was nowhere. The only time we saw a member of the entertainment team was at the entrance of the theatre - before the headliner show. This is a very poor standard. in RCI, the Cruise Director Team were always there, if one was walking throughout the ship we could speak to them. The entertainment on board was good, but the scheduling was poor - there were shows on at the same time, the scheduling could have been better. There was a lack of entertainment - there was no live music throughout the ship, there was no live band which would play. No Karaoke, no gameshows. RCI have a daily tv show, with the Cruise Director and Entertainment Manager - 30mins every day, which is repeated throughout the morning. P&O's shows only occurred on Sea Days, were over 1 hour long and the sound did not go with the pictures. I had to visit the medical section, as I needed some mouth ulser cream. They had this cream on board, but would not give / sell it to me. They stated that I needed to see the doctor - at a cost of 52 UKPounds - for the doctor to simply say "Yes, you need the cream." Obviously, I did not give them this money. I left the medical section and went up to the Reception. I wanted to formally complain, the reception staff said I could complain if I wanted. I said I wanted them to formally write my complaint down - they GRUDGINGLY did ths, and said the Reception manager would contact me - I am STILL waiting for this communication. This is standard for the reception team, they are PATHETIC, they do not care about any passenger complaint - we heard a story from another guest concerning red wine being poured over a dress, the reception team said that they would get it cleaned in Barbados - 4 days later. I wonmder if this occurred. The maintenance of the public areas on the Azura was poor, on EVERY deck, in the corridors were handrails - on EVERY FLOOR on several of the had rails the brass end was missing. This was either because the maintenance team did not suervey the ship and note the faults - or if they did, they did niot care. The Azura is only 4 years old, it is tired looking and desperately needs refuirbishment Lack of care was prevelant throughout the ship. The lack of care comes from the managment of the staff, and that is the captains responsibility. P&O is not as good as Royal Caaribbean International, and it is doubtful if we shall cruise with P&O again. Read Less
Sail Date December 2014
I embarked on the Azura on Boxing Day, I have to say that the embarkation and disembarkation was the best I have experienced. However that is the most positive experience of the cruise. On embarkation staff stood to greet you with out ... Read More
I embarked on the Azura on Boxing Day, I have to say that the embarkation and disembarkation was the best I have experienced. However that is the most positive experience of the cruise. On embarkation staff stood to greet you with out saying one word and when asked where to find ones cabin they pointed to the lift. Cabin was really good, and also the cabin steward who I did not see for 10 days! The buffet area was badly designed and poor quality of food at lunch, very repetitive. My main complaint was the staff on board in general very unfriendly almost surly. I ask the restaurant manager in the Italian restaurant what the procedure for booking a table and I was told you don't have to book, its full and started clapping and said bye bye! On entry to buffet area and I saw 3 Food and Beverage Officers and I said I was not happy the way I had just been treated. I was told that since CARNIVAL CRUISES HAD TAKEN OVER P&O STANDARDS HAD GONE DOWN AND SO HAD THE PRICE. Well my price had not gone down. The pool areas were more like zoo areas, I never ever saw any pool attendants, decks always wet and it you were not out by 7.00 am on sea days you could not get a sun bed. Passengers were allowed to put towels on beds even though they didn't use the beds.Everywhere seemed to have a lack of staff. Food was nice but not sensational. Entertainment was very average and New Years was very poor. It was a fabulous PR exercise for Celebrity Cruises most people said they were going with them in preference to P&O. Need to do better P&O Read Less
Sail Date December 2014
Beginning to think some people think only miserable moaning complainers write reviews. There seems to be two types of review ' loved it and hated it. 'Loved it ' seems to come from first time cruisers and hated it from those ... Read More
Beginning to think some people think only miserable moaning complainers write reviews. There seems to be two types of review ' loved it and hated it. 'Loved it ' seems to come from first time cruisers and hated it from those with a little more cruising under their belt. I'm a working type of chap who puts in many hours and gets that look from other people at work as if to say ' where did he get get the money because I've booked a cruise' Nothing to do with scraping the cash together all year and still watching the penny's even when on holiday. But let's face it, for most of us it's the best type of holiday overtime can buy. I remember back in the 70s 80's watching the celebrities of the day being filmed in Antigua and thinking 'that's for the rich and famous only. Well, news flash, joe blogs has caught up and now the rich and famous look to Crystal cruises and seabourne to escape. Back in the real world we are told that karaoke with a dickie bow is perfectly acceptable and your formal night photo does not look out of place with a bottle of bud in your hand. The overcrowded pack em in cruise ship experience has become a reality and the golden era of cruising sank the minute people like me didn't worry about what knife to pick up in the restaurant. That said I was brought up with good manners and I would be mortified if I felt that my behaviour contributed to making a fellow passenger feel uncomfortable while 'chucking their arrows at the dart board.' Let's spin this a bit further. A bucket of beer,six for the cost of five is surely one of the deals that first class passengers on Cunard cruises would envy. What could be better than a flag waving, I'm British, look at my bull dog tattoo 1945 rock music sail away? No silly steel drum Caribbean music required here guvnor. Sarcasm you bet! What was missing here is Al Murray as cruise director, the pub landlord to make a few meaningless announcements through the day. Frank Gallagher to arrange party nights and Vicki Pollard to head up reception. Sometimes we rise above and turn a blind eye to the things did not live up to expectations. But why should we? The question is, shouldn't those people who are paid our hard earned cash, agree to meet the promises given in their glossy brochures and adverts. Why should we come away from a holiday feeling that we have actually overpaid. Why do so many reviews have he same theme and similar opinions? Do our opinions fall on deaf ears? Shall we go to Benidorm next year? Read Less
Sail Date December 2014
Check in at Birmingham Airport was effortless although Secuity checks took a little longer. We flew on Dreamliner Premium and although we were looked after very well by the Cabin Crew I wouldn't pay for and upgrade on Dreamliner again ... Read More
Check in at Birmingham Airport was effortless although Secuity checks took a little longer. We flew on Dreamliner Premium and although we were looked after very well by the Cabin Crew I wouldn't pay for and upgrade on Dreamliner again as the extra cost of £660 per couple is not warrented for the few drinks, slightly more leg room and "improved" meal selection, breakfast coming back was abysmal! Now Azura, our 1st time on the ship,4 years old and one or two areas were in need of attention, cushions in the cabin were grubby but our cabin steward, Ted, was excellent, nothing was too much trouble,carpets in some of the public areas were starting to show wear. Food in the Main dining room was generally very good to excellent. We ate in The Glass House one evening and one lunchtime, for a small supplement and was excellent on both occaisions. We ate in XV11 one evening and although we enjoyed our meal our friends meal was a disaster. We also ate in Verona twice and it was brilliant, the £5 cover charge which has recently been introduced certainly impacted on the numbers wanting to dine but more pleasant for those who paid. Entertainment. We thoroughly enjoyed the Headliner Shows we went to, singing and dancing was a big improvement on previous cruises! The other entertainment revolved around tribute artists which in the main we enjoyed but found that the people in charge thought that because there were older people on board the had to turn the volume up to an incredible level.Tom O'Connor OK made us laugh a few times and Zoe Tyler? was a good female singer. Clem Curtis is just about acceptable but at 75 how much longer can he go on? We didn't partake in any of the entertainment crews activities. Being a Xmas cruise the ship was well festooned with decorations and looked the part.Christmas carols/choir was well attended as was the childrens panto and the crews panto was a sell out with people standing where ever they could. Overall an excellent cruise, with one hiccup on one of the excursions,Tortola land and sea,being curtailed due to the boat not turning up! and very poor tendering operation for excursion passengers by P & O staff but having visited all the islands several times we generally did our own thing. Return transfer was carried out efficiently and the flight back was on time, what more could you ask for? a Norovirus free cruise in the winter, that would be asking too much! Read Less
Sail Date December 2014
I'll start with the flight, Departed from Manchester on 26/12/2014 - was a ridiculously long queue for check in even though we arrived some 4 hours before departure, I suppose it was a good job we did. Flew via Thomson on the ... Read More
I'll start with the flight, Departed from Manchester on 26/12/2014 - was a ridiculously long queue for check in even though we arrived some 4 hours before departure, I suppose it was a good job we did. Flew via Thomson on the Dreamliner with Pre-reserved Seats and can say it was a relaxing and enjoyable experience. Staff were friendly, and the food on board was pleasant and tasty. Arrived at Barbados Airport and had a seamless transfer to the Port whereby we had a slight wait of about 15 minutes to Register and then embark. First impressions were that the Staff on the Port side were quiet and a little surly, and then as soon as we stepped onto the Azura I immediately had a run in with one of the Photographers who clearly thought he was David Bailey. (I was with my wife and my Parents who are in their 70's!) We deposited our hand luggage in our Cabins and went to explore and to show my Parents what P&O could offer. As you would imagine for their first time cruising they were a little overwhelmed but still excited. We had a drink on the Top Deck, followed by our first evening meal in the buffet and by the time we went to our rooms our luggage had arrived. For the rest of the holiday, we had an enjoyable time, although to be fair, it has become apparent that P&O have really taken their eye off the ball. 1) The Stewards are worked incredibly hard and the cabins are not in the best of condition, with bits of furniture missing and clearly need some TLC. 2) The Restaurant Staff are friendly and pleasant, as long as you are with them, and rightly so, I feel that they work extremely hard and try to be efficient however, it is clear that a lot of the experienced Staff have been moved to the Britannia and there was a large number of new Staff on board. Sometimes Service in the Meridian Restaurant was slow and a little below the expected par! 3) The Bar Tenders / Waiters appear stretched, they can be a little surly but they do work hard and are polite when you can get served / or stop one. 4) I have no idea what the Captain nor the Senior Cruise Team look like, nor the Entertainments Team as they were conspicuous by their absence. 5) Food - The food choice was always excellent and very well prepared and displayed. We ate most mornings in the Peninsular Restaurant for breakfast and lunch, again prompt service and always hot and tasty. We had freedom dining in the Meridian Restaurant and were looked after fantastically and again, the food choice every night was excellent. To be honest, you can eat for 24 hours on board but I feel this is unnecessary and there is a large amount of food wasted daily. Perhaps P&O should reduce this feature and use the savings in food to recruit more Staff and improve Service throughout the Ship. 6) Sunbeds - if these were policed correctly then there would be plenty for the sea days, however, the people on board certainly gave the Germans a run for their money, with certain people putting towels out at 3am on their way to bed, then not using their "reserved" sunbed until late afternoon. Not once did I see any Officials removing towels or other items that had been placed down to keep sunbeds for the invisible sunbathers! This in itself created a myriad of problems and also resentment from genuine Cruisers who wanted to Sunbathe. 7) Clientèle - the vast majority of People on board were pleasant, polite and friendly, HOWEVER, since P&O dropped the price of the Cruise 6 weeks before Departure (which I feel is extremely unfair as we booked in January!) there was an influx of Holiday Makers who thought that P&O was a floating Butlins. Now I am no Snob by any means,but I understand how important it is to be polite, courteous and friendly, not only with the Staff but other people on board. These people on the other hand were happy to be rude, used their wheelchairs as a weapon to get into lifts before letting people out, left drinks half finished in lifts, towels in toilets, you name it, and they were more than happy to partake in stuffing their faces to excess and drinking until they couldn't stand up or speak! If this is the future of P&O then they will drive away the nice people and will eventually become a laughing stock with the need for serious Security on board!!! 8) Swimming Pools and Jacuzzi's - it was apparent from this new breed of Holiday Cruiser that they weren't happy to follow the rules around the Pools / Jacuzzi's - mainly letting their children dive bomb, and jump in and create a nuisance to everybody else. Coupled with this, I noticed the language used on board by Parents to their Children and friends was full of profanities and every other word seemed to be F**K! Regarding the jacuzzi's, they also clearly didn't understand that unlike the Sunbeds they had reserved for days on end, that this didn't apply to the Jacuzzi. So much so it would have been easier to steal the Crown Jewels than ask them to move up so we could get it!!! When we finally departed, we had a 2 hour delay due to a brake issue and then a gentleman was taken seriously ill and we had to divert to the Azores and spend a night / day there until we arrived home some 20 hours late. My overall impression is that we had a great time on board Azura, however, as always it is the small minority of "Riff Raff" who seem intent to spoil it for everybody else. Based on our experience we willbe looking at another Cruise Liner Company until we can see and read that P&O have listened to the feedback from current Holidaymakers. Read Less
Sail Date December 2014
This is the first and last time we will cruise with P & O is the strap line for this review, the content is our honest opinions having cruised in excess of thirty times with Celebrity, RCL, Princess and Cunard. We were looking for a ... Read More
This is the first and last time we will cruise with P & O is the strap line for this review, the content is our honest opinions having cruised in excess of thirty times with Celebrity, RCL, Princess and Cunard. We were looking for a quality itinerary for the New Year period and at least on this front we were not disappointed, with the likes of St Kitts, St Marten, Bonaire, Dominica, St Lucia and Curacao to name a few it did offer some really good islands. It started with a typically poor flight with Thomson, with very poor weight limits, no free drinks, a lousy meal, but it was on time. We arrived in Barbados to meet the rest of our fellow cruisers and whilst there were quite a few P & O past cruisers of quality, sadly the ship was inundated with the tattooed brigade of loud family members, and the cruise I am sure met the expectations of these travellers. However, a great number of P & O previous cruisers and the likes of us from other lines, were vicsiverous with our mutual comments of disappointment and that they would not travel with them again. Let me explain our reasons, the cabins and stewards were good. The Oriental restaurant food was poor although the staff were good. The buffet offered a slightly better standard, but the seating for breakfast and lunch was disastrous with areas closing without notice and meaning that you had to walk to another area and back to where we were sitting and often losing our table. The entertainment was of a 2 class standard, the cruise director was obvious by her absence and the captain was a voice on the tanoy system. The bar staff generally were rude and uncoperative. I cant help but think that P & O has been "Carnivalised" and it now looks for all the possible cost savings it can to add to the Carnival coffers. The Azura is definitely in need of a refit with very tired carpets and some very questionable bed linen with dubious stains, sadly the ship is "tired". The return poor flight on Thomson was on time, but the food was lousy and they had run out of most of their very expensive drinks and mixers, upon mentioning this to the crew, they responded "yes we are aware and have notified head office on numerous occasions, but nothing changes". For us its back to Carnival and Cunard and maybe Princess providing the latter two do not suffer with the Carnival axe. Read Less
Sail Date December 2014
After 15 cruises with Celebrity, Royal Caribbean, Princess and even Thomson I feel that I have something to compare this cruise with. As we had done a cruise in September with Ventura but had already booked the New Year Cruise we were ... Read More
After 15 cruises with Celebrity, Royal Caribbean, Princess and even Thomson I feel that I have something to compare this cruise with. As we had done a cruise in September with Ventura but had already booked the New Year Cruise we were very aware that P&O were not of the same class as our other cruises but were not prepared for the Azura. The only positives I can think of are the direct flights and ease of transfers especially the luggage arrangements and the cabins which were not too bad although we were lucky to have been given a disabled cabin which was much more spacious. The ship is tired and not very clean, the food is 3rd rate and most of the staff sullen and unhelpful with a few exceptions mainly our cabin stewerd who was always helpful and friendly. We ate in the Merridian but found very few waiters who compared with waiters on our other cruises but they were much the same on the Ventura. The buffet on both ships is a joke, small cramped and with very little choice of food the only nice food was at afternoon tea but even then trying to put the components of a scone together when the scone, jam, butter and cream were all in different places became like a treasure hunt. Surely there is someone on the ship who knows that these things should all be in the same place. A previous reviewer described it as Benedorm at sea but I would say it was even worse. Getting a sunbed was impossible unless you were up at dawn to put towels on. Sitting anywhere near the two main pools was a no no for us as we weren't tattood, drunk or used bad language. The loud music was the other off putting thing there, so we sunbathed by the spa pool which is quiet no music and no children. As we did a Royal Caribbean cruise at new year a few years ago with our grandchildren we were looking forward to the night, but again P&O disappointed. Party on the deck accompanied by the usual dreadful too loud music too cramped and long queues for drinks. We retired with other disgruntled passengers to the Glass House, may I suggest someone from P&O goes on Royal Caribbean at New Year to see how it should be done. Champagne, balloons wonderful dancing to a steel band up on deck and the Captain and Officers with the guests to wish them a Happy New Year. We didn't do any of the ships trips as we prefer to get taxis and do our own thing which is usually much cheaper. The ships clientel had certainly dropped a few notches from any other cruise ship we had been on maybe this is the sort of market P&O are aiming for but they certainly have lost a lot of regular cruisers judging from the many comments we heard from other passengers.   Read Less
Sail Date December 2014
Well having read the previous reviews I think I must have been on a different ship! However, I double check and yes, it was the Azura and it sailed from Barbados on the 27th December taking in many beautiful ports of call. Travelling as a ... Read More
Well having read the previous reviews I think I must have been on a different ship! However, I double check and yes, it was the Azura and it sailed from Barbados on the 27th December taking in many beautiful ports of call. Travelling as a family, with two teenagers, we had eagerly anticipated our Caribbean cruise over New Year, infact we had booked it 18 months before! We were not disappointed the itinery was fantastic, we visited some amazing islands and saw so much. St Lucia, St Kitts, St Martaan and Curaco were our favourites. We have cruised around the Caribbean before and previously found lots of the islands to be similar, but not this itinery. It was very varied and we would love to return to all of the islands. Although the port in Dominica was not the best! Nowhere to walk to and the locals made you feel a little uncomfortable. We opted to do our own thing on the islands rather than booking the P&O trips. For a family of four (all adult prices) the cost was very high. We managed to see lots and met lots of friendly locals along the way. It was very easy to get a taxi to and from the sights/beaches. Back on board, we opted for an inside cabin, which although small, it was adequate, we believe we come on holiday to see the sights, not sit in a cabin. Thats where we sleep! Our cabin steward was fantastic, very efficient, caring and helpful. He really looked after us. We opted for freedom dining and the food was wonderful. We ate in the Meridian restaurant most evenings and the waiters seemed so busy. With the exception of one waiter called Raul, who was very friendly, none of them smiled. That is my only criticism of the Azura - the staff, they seem so unhappy. Was it having to work whilst colleagues got to go home for New Year? I dont know, but something was definitely wrong. Even the bar staff couldn't raise a smile. The ship is beautiful, the itinery is amazing, food is wonderful, the sun shone! But, P&O something must be wrong, why are your staff so unhappy. We pay a fortune on daily gratuities, we would like service with a smile, please. We have travelled on the Ventura, with Royal Caribbean and Thomson's and never felt such a miserable attitude before! Great holiday, we smiled all the way through it, shame it wasnt catching! (maybe all the hand gel, killed off the happiness)   Read Less
Sail Date December 2014
where do you start,,, This was our 11th cruise our second on the Azura and this is the first time felt a need to write about how bad it was,start at :- Manchester airport Check in on a P&O charter flight,very poorly organised,paid ... Read More
where do you start,,, This was our 11th cruise our second on the Azura and this is the first time felt a need to write about how bad it was,start at :- Manchester airport Check in on a P&O charter flight,very poorly organised,paid extra for premium. As a special treat,wasted money,no speedy check in p&o reps excuse lack of trained staff,expected a Dreamliner aircraft no Way (other passengers from elsewhere did seem to have a modern aircraft)the flight was delayed though it was reasonable. Welcome onboard oh by the way we have norovirus onboard,apart from the cabin steward,general cleanliness was very poor,many staff were just miserable Food very mediocre in the buffet restaurant same or similar day in day out Entertainment Very poor this includes All guest artists and Headliners Itinerary As this was our third time in the Caribbean we had done all the islands before,however a couple of trips were new to us so we went,Don't bother with the St Kitts railway trip this is just a couple of hours of boredom,you can't hear the cometary due to noise ,all you see is sea in the distance and overgrown areas of vegetation. Return Flight,again delayed,but so much worse than the outbound,(only good thing was the inside toilet)this was a first choice aircraft,food atrocious Luke warm at best,due to lateness aircraft couldn't be re stocked in Barbados,no sleep masks,out of stock said staff,no drink mixers,seating hard as rock. A lengthy letter has gone to P&O there so much more that could be written about what was bad Read Less
Sail Date December 2014
Booked this once in a lifetime cruise for my partners 50th birthday. After saving up for the £2,169 per person holiday. We have never spent so much on a holiday so expected it to be special. It was special being the worst holiday ever! It ... Read More
Booked this once in a lifetime cruise for my partners 50th birthday. After saving up for the £2,169 per person holiday. We have never spent so much on a holiday so expected it to be special. It was special being the worst holiday ever! It put me off cruise for life. Also the most boring New Years ever. • Swoosh bucket Pontins style evening entertainment. So bad we was in bed for 11pm • Overcrowded, sun beds blocking walkways, 2 inches apart, left, right, head and toe • Carpets are dirty, the lifts are dirty • Drinks waiter looking into space instead of providing service, but if they could maneuver round the bed like a contortionist then they could be the evening entertainment act • Restaurant table cloth with big holes • Black rim round the toilet in the cabin • The food was of such a poor standard whenever we went ashore we ate ashore. We booked into the Sindu and the Glass House all at an extra cost • The food, it was in fact disgusting. P & O shops at “Iceland” as all the food was frozen rubbish • Staff aloof many of them had very little grasp of English • The sunbed stampede starts about 6am • Empty sun-beds with towels, books ect. Bad as the Germans • Balcony was not cleaned once during our holiday • Staff and crew did not smile, such an unhappy ship, not the happiest bunch of people • Never again will I want to be surrounded by so many benefit Brits abroad. • Had to sign a disclaimer on a P & O trip, which we were not advised we were signing • Left the cabin cleaner a £30 and didn’t even get a thank you • Drinks over priced and draft beer rubbish and flat • A lot of people walking normal, then port and plane time jumped into wheel chair or got sticks out • Miss out on Tortola, why couldn’t be of gone another island? What a waste of hard earned money and time. So our first & last cruise thanks P &O. The ship would make a very funny sit com.   Read Less
Sail Date December 2014
The cruise ship was dirty including a persisting smell of sewage on the 7th deck which we reported to the staff but was ignored, the fact that they were aware of this and did nothing has been admitted to us since the cruise. The overall ... Read More
The cruise ship was dirty including a persisting smell of sewage on the 7th deck which we reported to the staff but was ignored, the fact that they were aware of this and did nothing has been admitted to us since the cruise. The overall ship was dirty also. Hardly surprising then that there was a breakout of norovirus which I unfortunately contracted. Thus started my hell of quarantine in my cabin. Serviced daily by specialist cleaners humorously named "The hit squad" they could not speak English and ordered me around my cabin like cattle. I was provided the wrong room service menu while I was not allowed to leave my cabin and when I called up to make my order was told off for trying to order things I was not allowed. All inclusive cruise until you fall ill in which case if you want drinking water you better be prepared to pay. Charging ill people for clean water doesn't exactly scream luxury cruise to me. Plane changed for our return so we did not get the premium economy we had paid for so my husband who was still recovering from a stroke was forced to crowd into the regular seating, asked to speak with their representative in the airport, call went out no one ever turned up. Entered their complaints process on return, late with every single reply on their own timeline and all we ever received was an offer of a discount off our next cruise, but only if it was used within the next year. ABTA no help at all, left with the choice of expensive court action or cutting our losses. If your idea of a luxury cruise is a week of quarantine while you are treated like it is your fault, this is the cruise for you, otherwise I would recommend avoiding entirely. First and last cruise for us. Read Less
Sail Date November 2014
My husband and I flew from Birmingham via the Dreamliner. We paid the extra £300 for the Premier seats. Well worth every penny. The Cruise itself was fantastic but what a pity P & O don't have a drinks package. Although we ... Read More
My husband and I flew from Birmingham via the Dreamliner. We paid the extra £300 for the Premier seats. Well worth every penny. The Cruise itself was fantastic but what a pity P & O don't have a drinks package. Although we don't drink a lot, it would have been good. We were upgraded to a Superior Balcony Cabin. Very nice. We had booked a Balcony Cabin but this had a little bit more space. Everything was very clean. The Evening Shows were very good. Food fantastic. Stilll trying to lose the 1 stone I put on. The ship to Shore Security was very good. The trips were fantastic. So good, we are going again, on the Azura, in June for yet another Cruise. Really hooked now. Would recommend Cruising to anyone. Read Less
Sail Date November 2014
First time cruisers and would highly recommend the experience, particularly being able to visit so many islands in a short 2 week period. The local people almost without exception were so friendly and helpful and grateful for the income ... Read More
First time cruisers and would highly recommend the experience, particularly being able to visit so many islands in a short 2 week period. The local people almost without exception were so friendly and helpful and grateful for the income that tourists provided. That's the background. The Azura was an enjoyable experience - good food in the formal dining areas - we were in the Peninsular restaurant for our evening meals and the service was impeccable. The buffet restaurants, where we had breakfast and some lunches, were below the standards you would expect - 3* at most. Evening entertainment was of a high quality in the Playhouse theatre and very professional. The ship is large and this does mean that you can meet people and then never see them again unless they are dining at your or adjacent table, but also it has a confusing layout -you can't circumnavigate the ship on any single level because of an atrium in the middle which splits the ship.Two weeks was not long enough to sort out the geography. We had a balcony cabin on deck 11 which was a good size and well equipped -kettle, 3-pin UK plug sockets, towels for the pools and the comforts of a 4* hotel. Will we cruise again ?. Not convinced. But the sights, sounds and 28-31 degrees in November are memorable.   Read Less
Sail Date November 2014
To start with the embarkation experience in the warehouse at Barbados was not good. it was very hot and very slow, it took the best part of an hour. And then to have no Heineken or coffee cooler is ridiculous from start of or throughout a ... Read More
To start with the embarkation experience in the warehouse at Barbados was not good. it was very hot and very slow, it took the best part of an hour. And then to have no Heineken or coffee cooler is ridiculous from start of or throughout a 14 day cruise not encouraging especially as promoting both as offers !!!! there were bluebottle flys in the Meridian restaurant x3 and Java x1, Venitia x1 times Food was very good in quality Staff all over the ship polite but not as friendly as Princess staff Water and wine order waiters poor also trying to gain cheese order from plate whilst eating dessert x3 occasions!!! Not changing table covers between customers is poor and pepper salt breadcrumbs still present and drink/ sauce marks Not very competent nor speed of delivery of order in Java Not as much commercialism as Princes which is a good thing Italian - ridiculous as no booking possible but then you have to wait 45-60 mins even at 6:30-7:00 time. Again water serving poor. It is further poor that white shirt officers take precedence over fare paying customers/passengers re table sitting and food delivery. Great food beef fillet on larva slab and lasagne and all food excellent. Service again average and not as good as Princess Sindu service by Maritess excellent 1st to regularly replenish the water. Attentive etc Glass House superb wine tasting and taster menu with Olphy Ferrriera. Attentive, knowledgeable and friendly and helpful. Cabin steward Hilda excellent Ship already a little tired after only 4 years, decor very 70’s other than Glass House and Sindhu Read Less
Sail Date November 2014
First time cruisers and read a lot on here about falling standards, poor service, poor food, poor entertainment....we must have been on a different ship. My only gripe was the embarkation process at Barbados where we had to queue for over ... Read More
First time cruisers and read a lot on here about falling standards, poor service, poor food, poor entertainment....we must have been on a different ship. My only gripe was the embarkation process at Barbados where we had to queue for over 90 minutes in horrendous heat and feeling very dishevelled were then met on the gangway by photographers who thought they could capture us in a good light after the experience! That apart the service and food in all the restaurants and bars was first class, the entertainment was of high quality with the exception of one very average tribute act. We had a case of Norovirus on board which to be blunt was not unexpected given the lack of care by a number of passengers who at the start of the cruise ignored the hand gels, there was a notable change in attitude once the virus was prevalent and staff were somewhat more forceful in enforcing the procedures, because of this the service in the self-service restaurants was significantly slower...understandably. We also became fed up with the "cruise moaners" of whom there were a few, who moaned about everything from the fact that they shouldn't have to dress for formal nights, to one particular individual who complained that there was no climbing wall on board!!! - I would respectfully suggest that maybe these people should research prior to booking to see whether the cruise facilities/dress codes fit with their requirements. However on a positive note most of the people we met on board were very sociable and friendly and there was generally a lovely atmosphere on board.. The service from our cabin steward, Nambi, was exceptional and overall we thoroughly enjoyed our first cruise and will unquestionably be cruising with P & O again. Read Less
Sail Date November 2014
Having cruised on the P&O Arcadia earlier this year we decided to give the P&O Azura a try which would be our 29th cruise. The embarkation in Barbados went OK, our cabin and the ship in general was very good once we had got used to ... Read More
Having cruised on the P&O Arcadia earlier this year we decided to give the P&O Azura a try which would be our 29th cruise. The embarkation in Barbados went OK, our cabin and the ship in general was very good once we had got used to the more unusual layout where it seemed very easy to lose your way and ending up in the wrong place. Food and service in the Peninsular restaurant was excellent and the bands and musicians were also good. What let the ship down very badly were the entertainment staff who organised the deck parties. The terrific volume that they were using for the recorded music on deck made it a no no for many passengers so the parties were not very well attended. It was so loud that any form of communication was impossible and it was most difficult to even recognise a tune. Ear plugs should be used to prevent damage to the ears at that volume. Some fellow passengers had complained about this to Customer Services and they told that if they asked either an officer or a member of the entertainment team when it occurred it would we corrected. At the start of the next deck party we found the noise still unbearable so I asked a member of the entertainment team if it could be turned down a little. His response was both unexpected and surprising, that "if we didn't like the noise we should go to the back of the ship" adding "far from reducing it, it's going to get even louder". At the first opportunity we purchased earplugs but we also decided not to attend any further deck parties due to this wall of distorted sound they were creating, We did however take some video of one party where most of the guests looked miserable, the only people enjoying themselves seemed to be the 5 entertainment staff up on a high platform dancing. We have never experienced this degree of discomfort with any of the other cruises we have been on, the entertainment staff here seemed to be completely out of control. Following the bad response I made a formal complaint to Customer Services and a meeting was arranged with the cruise director who made it clear during an unhelpful meeting, that no change in these volume levels would be made. She did however arrange for a so called 'production manager' to call me who seemed so unsure of himself, but having talked to him for a very short time I realised his technical knowledge was very limited. I asked him if he ever checked the decibel levels of the sound he was inflicting on us. He said he did because a decibel meter was built into his sound desk - how strange ! So our advice is, if you want a cruise with some good customer relations together with respect for passengers, together, with an entertainment team that might at least know the difference between quantity and quality, then give this ship a definite miss. We will never take another cruise on it for sure. Read Less
Sail Date November 2014
Azura is a ship with many problems i.e. dirty stained grubby carpets through out the public areas, stateroom carpets stained and dirty, our balcony was not cleaned once during our holiday, not even by the sanitation team !!!! sent in ... Read More
Azura is a ship with many problems i.e. dirty stained grubby carpets through out the public areas, stateroom carpets stained and dirty, our balcony was not cleaned once during our holiday, not even by the sanitation team !!!! sent in during my husbands illness due to the n/virus sweeping the ship, both staff and guests were very ill, it's not surprising given the poor hygiene standards, no hand gel on embarkation, hand gel told not necessary after 48hrs. when entering main dinning room, handrails door handles not cleaned no sign of housekeeping staff UNTIL after the virus out brake all to late, hundreds of ruined holidays. Staff and crew did not smile, such an unhappy ship. This was our 24th. cruise so I know what standards to look for Azura fell short of what a Caribbean birthday celebration cruise should have been, my birthday was 100% ignored by P&O , the only two people to give superb service Christian and Joseph our waiters in the Oriental restaurant as to the rest move to a job you enjoy then you will smile and make those around you happy. Read Less
Sail Date November 2014
This was my and my husbands first ever cruise and chose P & O because people we play darts with recommended it. We chose the Azura as I am not good on small ships and chose early saver as this is what funds aloud at the time, we chose ... Read More
This was my and my husbands first ever cruise and chose P & O because people we play darts with recommended it. We chose the Azura as I am not good on small ships and chose early saver as this is what funds aloud at the time, we chose a inside cabin midships. We travelled to Southampton by train got a taxi to the port from the station which cost about £8 and only took about 10 minutes in the taxi. Embarkation was very stress less the taxi being met by a man with a trolley to unload our cases from the taxi and were directed up the escalator to be given a plastic card with a letter on it, we waited until our letter was called booked in, though security and onto the ship all within 20 minutes or so. We were directed to a lift and taken to Lido deck for lunch and to await the announcement when our cabins would be available. We found our cabin a good size and our stewardess very friendly as were all the staff. We had club dining first sitting and found the queues pretty long to go in and a lot of people moaning about the queue but it was well handled and we were in, in no time at taken to our table which we would have for the rest of the trip. I did find the food gave me wind but that's me and not P & O's fault but the food was very nice. The food in the buffet could have been warmer and during the day they should really have free drinking water. We can't comment on the children's clubs but the families on board with children were well behaved. We found the entertainment good, Brodies bar was a favourite, we took in two shows in the theatre and one movie, one bad point was the Sea Screen was out of action the whole cruise even though they were working on it, it still was out of action the day we disembarked. We took in 2 excursion one in Gib and on in Lisbon which were well run by P & O. Disembarkation was a bit of a wait but we were in no rush but people were pushing and shoving to get down the stairs one male was really shoving people including me shame on you sir. Our cases were waiting for us in the hanger type building when we left the ship. Now the problem at the end..... We only took our debit card where our wages are paid in to and all bills go out of but the day after we left the ship I noticed that money was being withheld on my account I enquired at my building society and they said it was P & O by the end of the week £460 was being withheld by them causing difficulty with direct debits to pay bills etc I did ring P & O and they said it would take 48 hours to release the money it took 2 weeks so bare this in mind if use the same account to pay your onboard account as well as your bills. But all in all a good cruise and will book again shortly for our next one. Read Less
Sail Date October 2014
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

Find a Cruise

Easily compare prices from multiple sites with one click