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825 P&O Cruises Azura Cruise Reviews

we were lucky this must have been the last cruise during the virus outbreak, for those people that could not get to the cruise because of sickness I am very sorry, for those who changed their minds and got a flight home what a treat you ... Read More
we were lucky this must have been the last cruise during the virus outbreak, for those people that could not get to the cruise because of sickness I am very sorry, for those who changed their minds and got a flight home what a treat you missed, it was like new years eve every day, the weather on the crossing could not have been better, the entertainment was fantastic the crew were wonderful and done a great job in looking after us all,the cabin stewards allways had a smile when we saw him as he was in and out before we knew it, the cabin was cleaned to a very high standard, the only downside of the cruise is I have to get off the ship in Southampton.not looking forward to the drive home to Manchester and trying to get some shopping at the supermarket I can,t wait to book anoth cruise. Read Less
Sail Date March 2020
Several previous cruises with P&O. This one ruined - not because of the cancelled port visits (due to the current virus panic) which the captain handled well - but because the ship stank of sewage. We had paid for a good ... Read More
Several previous cruises with P&O. This one ruined - not because of the cancelled port visits (due to the current virus panic) which the captain handled well - but because the ship stank of sewage. We had paid for a good midship balcony cabin but could not use the balcony because of the constant vile stench of sewage. Public rooms and the promenade deck midship also stank of sewage. It was reported by numerous passengers. P&O knew about it (and have done for months) - and did nothing about it. Entertainment apart from the excellent comedian Tucker, was very poor. Food in Sindu was very nice but service was rushed which spoilt it. Despite only being 10 years in service, the ship is tired. Although it is going in for a "refit" it is doubtful Carnival will spend the required money. Beds are poor, all bedding (pillows are especially bad) needs replacing. Very disappointing. Read Less
Sail Date March 2020
We chose this cruise as we had never been to the Caribbean before and it was for my good lady's 50th Birthday, We have done a Med cruise with Celebrity but I have to say I much prefered P&O as a company and the Azura was a much ... Read More
We chose this cruise as we had never been to the Caribbean before and it was for my good lady's 50th Birthday, We have done a Med cruise with Celebrity but I have to say I much prefered P&O as a company and the Azura was a much nicer ship than the Celebrity Constelation we sailed on previously, we thought the cruise was good value for money and much cheaper than Celebrity would have been, There were some area's of the ship that were a little bit tired but as it is soon to go in for a refurb when we next sail on the Azura in 2022 I am sure it will feel like a new ship, we had no complaints at all with any part of the cruise, the buffet restaurants were really good and the main restaurants for your evening meals were wonderful, the food there was really good with plenty of choice, All the staff members from waiters, bar staff, cleaners, reception,and entertainmet were excellent,and please ignore the usual bad reviews,there will always be some people who you cannot please and it always amazes me how people find things to moan about, the pool area's were really clean. Shore excursions were really good we did some by going with local guide's and we had no issues with this, we did book some on the ship which is more expensive to do but you do get the satisfaction that you will always be back to the ship on time and have no worries about being left behind,that comes down to the individual and how confident you feel in booking something through a third party,I must also add the Captain Neil Turnbull was superb, we saw him on deck and around the ship on a regular basis and he was very approachable, he was also very funny and came out with some hilarious comments when he came over the tannoy with information and updates for the passengers made everyone feel very relaxed which is what a holiday is all about, Looking forward to 2022 and hopefully regaining some normality when this global coronavirus has hopefully passed, so to recap don't hesitate to book a P&O Cruise Its great. Read Less
Sail Date February 2020
Maybe we was on a different ship than what has been reviewed before. first of all a few bits of rust and worn carpets wont bother our holiday experience. Secondly I do not write letters to the captain with the slightest complaint and ... Read More
Maybe we was on a different ship than what has been reviewed before. first of all a few bits of rust and worn carpets wont bother our holiday experience. Secondly I do not write letters to the captain with the slightest complaint and proceed to tell everyone within earshot. we all know Azura is going in for refit but the ship is in very good condition considering over 3000 passengers use it 365 days a year. I think some people just want to moan about anything and everything. Cabin was perfectly acceptable kept clean by our excellent steward. we have been on azura about 5 times now . food in the main restaurants is very good and nothing is to much trouble for the waiters. we also did Sindu and the Beach house which were both excellent value. the buffet is not as varied as other cruise lines but you could always find something acceptable. this ship used to be p&o liveliest ship with great sailaway partys sadly this is not the case now. the sailaways are now more low key. Bring back Benny and Jo B. the best party used to be the great british sailaway but now sadly no more. I heard many people complaining to each other that this great event is now missing. the entertainment is now average at best but didn't bother us as we do our own thing. do not buy the drinks package as it is extortionate. a serious alky would struggle to get his moneys worth. drink prices for alcohol on board are same as uk. however the soft drink prices ie a small bottle of coke £3.10! we found the staff all to be pleasant and very accommodating. the ports of call are great as we do are own trips . would I travel on azura again most definatley . all in all a great cruise . do not be put off by the serial moaners. yes its not 5 star and improvements can always be made. have a great time. not got time to review all the ports just get out there and enjoy. Read Less
Sail Date February 2020
We did the same cruise last year, when it was somewhat better. This ship is going in for refurbishment and it certainly needs it. The cabin toilet failed on four days, we had to seek puiblic toilets. The carpets are tired and stained, the ... Read More
We did the same cruise last year, when it was somewhat better. This ship is going in for refurbishment and it certainly needs it. The cabin toilet failed on four days, we had to seek puiblic toilets. The carpets are tired and stained, the drawers stick and were difficulat to open and close. The cabin steward was excellent. The entertainment was appalling. Far, far too loud and much too young for the average age of passengers. Even in the buffet restaurant, Venezia at 7am we were lambasted by screaming women and moaning men through the sound system. which can only be described loosely as music. One night, the main entertainment was a girl playing a saxophone, she missed one night and was on yet again the night after doing exactly the same thing.. A comic who was not funny and an illusionist who would have nothing without audience participation.Elsewhere the so called music substituted volume for quality. Appalling.The theatre company were good, but their material, such as Reel to Reel and Astonishing is so old and is repeated so often that we declined to attend. Trouble is that the entertainment is run by young people for older audiences. They just don'y get it ! It is more like a down market Butlins of fifty or sixty years ago. Cheap and nast, particularly on the 15th deck where the sound was skull shattering.The one bright spot was the Sindhu restaurant. Exquisite food but costs 20 pounds. extra, each. This was our 23rd cruise. We have had some great ones but was the second worst. Nothing can be nearly as bad as MSC cruises !! Read Less
Sail Date January 2020
Overall a very enjoyable cruise for 2 weeks around the Caribbean. I have to admit I do wonder about some of the comments of others and the issues they highlight, apart from an issue with the toilet/shower extractor fan the ship was clean ... Read More
Overall a very enjoyable cruise for 2 weeks around the Caribbean. I have to admit I do wonder about some of the comments of others and the issues they highlight, apart from an issue with the toilet/shower extractor fan the ship was clean & well presented with a fantastic staff. Flew from LGW on a TUI charter so luggage checked in is next seen on board. Very comfortable flight with decent legroom, food & beverages throughout. Coach from the airport to the check in area & at first sight the queues look horrendous but in reality they kept moving and we were onboard within 30 mins of arriving at the cruise centre. Our cases caught up with us within a couple of hours and everything was well organised and smoothly navigated. Our cabin (A708) was with a balcony and was extremely comfortable with enough room for the two of us. Unfortunately the lack of extractor fan in the shower/toilet was a pain & one that was not resolved despite multiple reports by ourselves and the cabin steward. We accepted a £50 on board cash allowance in compensation purely on principle as it took until the penultimate day of the cruise to receive an apology of any kind. Dining was fine, we were allocated second sitting although chose to eat alternate evenings in either the Glass House or the Beach House restaurants. Both were excellent and were walk in, although the Glass House could get busy. Breakfast was good either in the buffet for early shore excursions or the Meridian for more lazy days. Food was good and generally the choices were fine. We did not indulge in the drinks packages but enjoyed a wide range of wines & cocktails as the fancy took us, generally the prices were not too different from UK restaurant pricing. We didn’t go to any of the Headliner shows past experience has always been disappointing but recognise that for many they are popular and entertaining. We did enjoy two shows by Jemma Wild (Wild Sax) but found a promising duo we had overheard in passing were difficult to listen to in the atrium due entirely to poor sound balance which required total revision. The female lead was barely audible & the bass & rhythm guitars overpowering. All ports were interesting as this was our first time in the Caribbean. Grenada, St Lucia and Barbados were our personal favourites. The St Kitts rail excursion should not be missed and we thoroughly enjoyed the St Lucia land & sea excursion. Absolutely amazed by Grand Turk and the ship nosing virtually onto the beach! Disembarkation was good with our bags being offloaded directly from outside our cabin to reappear on the carousal at LGW. Very impressed with this arrangement as it made it possible to do the farewell to Barbados tour which was a lovely way to end our holiday. Would we go again; yes please! Read Less
Sail Date January 2020
We did this cruise on Azura 2 years ago and loved it so returned and again could not fault it . We love the Azura yes she is ready for an update but she is still lovely . We had a lovely surprise before sailing we were upgraded to a ... Read More
We did this cruise on Azura 2 years ago and loved it so returned and again could not fault it . We love the Azura yes she is ready for an update but she is still lovely . We had a lovely surprise before sailing we were upgraded to a superior deluxe cabin with balcony and it was lovely . The staff are amazing nothing is a problem I walk with sticks and they were superb regarding health and safety of people. The island stops were lovely as usual .we had freedom dining and the food was 5* and our 2 waiters were amazing they work so hard and we loved them Fenny and Anup they were a credit to P&O . I only have 1 negative the entertainment not as good as 2018 but that didn’t detract from the fact we had a fabulous holiday . The Caribbean people are so welcoming and my favourite islands are Grand Turks for the beach and Grenada for the scenery and spices but every island has something unique to the others. We took private taxis to see the islands 25-30 dollars for 3-4 hours ensure you agree the price at the beginning of the trip .wewere always back in port2-3 hrs before the ship sailed . The food is excellent we did use the self service restaurant in the afternoon afternoon tea sandwiches scones cakes and also hot food but breakfast and evening meal used the main dining room we had freedom dinning there were 6 of us so domes we had to wait for our favourite table/waiters but they ive u a buzzer so you can go for a drink and it buzzes when your table is ready .Service can take 1-2 hrs for 3 courses but we don’t mind that but if you want quick service then the self service restaurant is available . Men must wear long trousers and shirt/polo shirt for smart casual evenings and there are 4 formal evenings if u don’t want to dress for formal evenings again u can eat I self service. Read Less
Sail Date January 2020
Our flight from Newcastle with TUI was excellent plenty of leg room and great service from the stewards on board. We were lucky to get an upgrade of our cabin but unfortunately for us although in a great position on the ship it was a ... Read More
Our flight from Newcastle with TUI was excellent plenty of leg room and great service from the stewards on board. We were lucky to get an upgrade of our cabin but unfortunately for us although in a great position on the ship it was a Pullman berth cabin and for two weeks we were bending over to get into our bed. Entertainment was ok but not as good as on other P&O cruises we’ve been on. Food in the main dining room was was of the best on any cruise we’ve been on. The food in The Epicurian and Sindhu was excellent. Downside. I either had food poisoning or norovirus so missed the first two ports and was confined to my cabin for 48 hours so the first five days of the cruise was spoilt. P&O response was disappointing. Before going on our cruise we read reviews regarding Azura needing its refit but personally I felt the ship was ok in that department. There was a smell from the sewage but not enough to spoil the cruise. Would still cruise with P&O although a few things were disappointing. Read Less
Sail Date January 2020
Our first P and O cruise, flying to/from Barbados and cruising round the Caribbean. First week saw unprecedented weather with strong winds preventing us berthing at St Vincent and St Kitts (although the Captain managed to squeeze in St ... Read More
Our first P and O cruise, flying to/from Barbados and cruising round the Caribbean. First week saw unprecedented weather with strong winds preventing us berthing at St Vincent and St Kitts (although the Captain managed to squeeze in St Kitts later on, and replaced St Vincent with Martinique). On-board food was very good (gluten-free dietary requirement was very well catered for). Entertainment ranged from OK to good. Service from staff was excellent. The ship, which I believe is about to undergo a refit, had some major issues. The worst was the frequent strong smell of sewage around the mid-ship stair well and lifts, which also reached into the bars nearby and up onto the top deck. Our cabin suffered from continuous A/C fan noise, and the A/C failed completely on our last day. We believe other passengers had plumbing issues. Forget getting a sunbed on the top decks as there's little space, with beds rammed together. Overall the ship isn't a bad ship but desperately needs work doing to it, to keep it up to standard. Read Less
Sail Date January 2020
Boarding the ship in Barbados was a well organised operation. After leaving the TUI flight from Manchester we directly boarded a bus which took us to the Azura where a bank of staff processed credit cards and signed everyone in. We took on ... Read More
Boarding the ship in Barbados was a well organised operation. After leaving the TUI flight from Manchester we directly boarded a bus which took us to the Azura where a bank of staff processed credit cards and signed everyone in. We took on board the allowed 2 x 1 litre bottles of wine or spirit which is way more than other cruise lines. Once on board staff were on hand to direct us to our cabin which was in reasonable condition but as the Azura is having a refit this year it was better than we expected. The buffet restaurant was open as was a pool deck barbecue and pizza bar. As we prefer to eat in the buffet we never use the main restaurant’s so cant comment on them. Food was always excellent and piping hot at all times and was available 24hrs. the only comment I can make is that that the tea / coffee making facility was all in the wrong order. Bar prices were very reasonable for a cruise line and a few drinks packages were on offer. I took the 20 pints for £82 package x2. (tip use your on board spending to pay for your package). Entertainment was very good and the guest artists were excellent apart from one so called comedian and the reggae band howling by the pool. I didn’t like the P&O practice of making some bars as well as the restaurants formal dress only on formal nights. I personally do not do the formal nights and don’t mind if people do but it should be kept to the restaurants only as with other cruise lines as I paid the same cash as everyone else and should be able to use the bars as normal. There were always sunbeds available when we wanted then so no need to put the towel down all day although as usual a lot of people did and they remained empty all day. Ports were as you expect in the Caribbean, a bit of a dump, but good to get off and stretch the legs. Another tip is to take along some laundry tablets and do your washing for free before you go home. An iron is always available as well so you don't have to smuggle one on board. This is my first P&O cruise and have been on numerous ones with RCI, NCL, Princess etc and more recently Marella which was basically an over priced booze cruise and I think P&O have got it spot on. Read Less
Sail Date January 2020
Sadly cut backs are very noticeable on the Azura. Food was excellent in all venues. Cabin appeared clean and steward was great, sadly they no longer have time to do the wonderful animal towels as they now have a greater volume of ... Read More
Sadly cut backs are very noticeable on the Azura. Food was excellent in all venues. Cabin appeared clean and steward was great, sadly they no longer have time to do the wonderful animal towels as they now have a greater volume of rooms to clean. sadly when we pulled our suitcase out from under the bed it was covered in dust! Although we no longer pay tips on P+O most people still gave at least the cabin steward a tip. Despite announcements regarding sunbed hogging no staff were seen removing towels. Some greedy couples had 2 in the sun 2 in the shade. most also had towels and bag on the bed next to them to stop anyone being there. but lets face it they are the type of people who are totally selfish + completely ignore requests, you know the type that always push to the front of the Que for everything. 'So wished the staff monitored this and intervened. Guess p+o was on to a winner as we splashed out and booked into the Retreat. Entertainment manager was rubbish,saw him just once he left everything to his deputy who was excellent. Sewerage smell was really bad at times, noticed some new ship parts being loaded on in Barbados before we left 24/1/2020 lets hope its to fix the sewage fault. Very said to see the end of the "Last day great British sail-away". P+O say they want save on plastic so no flags (or another cut back) and to appeal to the international market. So out go the patriotic songs! Being to PC could lose British regulars be careful. Can they honestly expect the Americans and Europeans to be satisfied with p+o type of ships we love. With no water slides/ surf riders/ice-rink/ice cream on tap etc on board. Would they get our British humour and ways (or is that going too) P+O you have a cornered market all you will do is drive us away and have empty ships. I think the marketing/finance team need to review that idea. As for the normal daily 'Sail A ways' nearly every one in the whole of the two weeks was over before we had even left port! Entertainment had some good acts the best being comedian Mick Miller some acts not so good. Brodies could do with more seating during the quizzes. We have always chose for the company to pick our cabin option as they usually give you the middle of the ship which we prefer. However this time we lost out as our balcony was up on the 14th floor still in the middle but under the stick out ledge so we were in the shade a lot. The captain although good at arranging the changed itinerary? due to the windy weather, he was not very good at making speeches over the speaker system, which were few and very far between. Funny though on reading other reviews before and after our cruise 10th January 2020, He Cuts out st Vincent and he always arranged the alternative island as Martinique. Sadly the docking is always at the container berth as the cruise ones are already booked out.Not a pretty sight. I may have been mistaken but I'm sure he mentioned he lived on this french island for a few years! Most regulars we spoke to were like us and didn't enjoy Martinique and missed visiting st Vincent. Sadly with the windy weather, changed itinerary and this tiered, smelly, crowded ship , a lot of 1st timers to the Caribbean and 1st time cruisers on board said never again. Which is such a shame as previous trips this time of year to the Caribbean have been a welcome beautiful trip. Read Less
Sail Date January 2020
I chose this cruise as I have been on same one 3 previous times and enjoyed it very much. We were a group of 10 people, 8 of whom had been before so we have something to compare our experience with. I can understand that embarkation and ... Read More
I chose this cruise as I have been on same one 3 previous times and enjoyed it very much. We were a group of 10 people, 8 of whom had been before so we have something to compare our experience with. I can understand that embarkation and disembarkation is a massive headache for all staff so have no particular comment to make in that respect. The ship, however is a different matter. Sadly in need of a refurb which I believe is happening soon.....pity we booked this time of year (and paid more than ever before despite not being there over festive period ) Distinctly tatty in many areas. The cabin flooring was well worn and dated but our cabin steward was brilliant. All the staff were hard working and exceptionally polite. We ate in Meridian mainly but also the buffet and Beach House ( which has exceptional food quality and service ) We ate in Sindhu last time but had a bad experience so didn't want to go again. Entertainment was mainly excellent with one bad comedian. We all felt that P&O have cut back dramatically, no shower caps, no replacement toiletries and minimal to start with. One of the worst things was our amount of onboard credit....£45, a joke. I was under the impression that loyalty was rewarded but this amount was the least we've ever had. You shouldn't go to the Caribbean if you have an issue with the ports or how the locals live so all of that was fine. The biggest disappointment was the Rhum Runner excursion. It is billed as a 'Party Boat' which it certainly was not. The Captain droned on for 45 minutes whilst the crew served some sort of gruesome mix which purported to be rum punch.....totally undrinkable! It compared with sugar water so I asked for a rum and coke which I didn't think unreasonable when rum is the main export. The barman was inexplicably rude, telling me I couldn't have one despite me telling him I couldn't drink what was being dished out. He said I could BUY beer at 3 dollars a bottle. I explained that I didn't like beer and he then furtively found some rum under the bar and poured a very small rum and coke but told me that I couldn't have another and not to come back! My sister was behind me and he begrudgingly gave her one but when my son and brother-in-law asked for one they were flatly refused. So, one drink and we were deposited on a beach for 90 minutes. The return journey comprised of no drink as the barman totally refused to give me a rum and coke and when I expressed my feelings he said he didn't care. About 10 minutes from arriving back at the port ( in sight of our ship and anyone who cared to watch our arrival ) they decided to make it look like a party and tried doing conga and limbo. My son had bought me the excursion for Xmas so it was even more of a disappointment. There were some excursion staff awaiting our arrival and asking if we'd enjoyed it. You can imagine what we told them. My son tried to give feedback on board and was told they would make a note of our disappointment.....chocolate fireguard springs to mind. The worst trip I've ever done and totally not worth £50 per person In general the whole group found the cruise to be not good value as compared with previous trips on the same ship. We all said we would be looking at other companies. Read Less
Sail Date January 2020
This was our second cruise ,we traveled with a completely different cruise line on our first and the difference was more than evident. As there are are lot of hardworking staff on the ship our observations are not aimed at them , more the ... Read More
This was our second cruise ,we traveled with a completely different cruise line on our first and the difference was more than evident. As there are are lot of hardworking staff on the ship our observations are not aimed at them , more the robotic head office culture that is present on the ship. Flying from Manchester on a 9 hour trip in economy,I was taken aback when I asked for a blanket for my wife due to the cabin being especially cold.Other passengers has complained . To do this I had to enter premium class , where most passengers were tucked in blankets ,only to be told that only premium passengers get blankets ,!!! Seriously I thought heat , food , and water were a basic human necessity ,not a Victoria first class privilege. Arrived on ship , clean ,Tidy , nice cabin , Booked Sindu Indian restaurant for first evening . The menu in no way represents an Indian offering in anyway whatsoever . Will upload picture and you decide. Pretty tasteless , no spice and did not recognise any of the dishes. Asked for it to be made spicy , told “ it is cooked to British Taste ,bland “ asked waiter to ask the Chef has he being to England ,answer no ! Head office instructions. Food in General Tasteless in most restaurants , apart from Mendia , were the best dish is the Sirlion steak Spaghetti, contained no tomato sauce or any herbs , is was a stew Try to book Beach House told no tables available for two nights , went up the same floor at 7pm to witness a couple walk up and ask if they had any tables , to be told yes . Discussed this with the Restaurant Manger who invited us back the next day . We arrived , ordered the full Chicken to share , it arrived inverted on a spit , when we cut into it was full of blood. We do have a picture but will not publish here as it may spoil you dinner. This picture is going to Head office ,disturbingly the Restaurant Manager thought this was ok ? Breakfast omelette contained raw egg, so check especially if Pregnant. Thai curry prepared while you wait was good , but only when I requested some chillis ,only to be told again we do not serve food will spices on this ship as the British do not like them . He reneged and chillis arrived . All of a sudden everyone in the queue behind said “ I want so chilli in mine please” including Ship Two officers . New Year’s Eve disaster When to Brodie’s bar ,crowded as expected 7 minutes to midnight , no sign of Big Ben on the screen entertainment team finally turned up ,start fiddling around, got screen on ,no sound ,everyone shouting to put sound on for Big Ben , just managed it with 40 seconds to go ! This was turned off immediately, so not sounds with fireworks. New eves dinner was cold and tasteless , this was due to insisting that all guest arrive at the same time for two sittings ,,, Staff over run , kitchen over run , food left uncollected from kitchen, hence cold food . On a final note , can some explain to me the logic on one barman behind the bar , 6 waiters on the floor , leaving 10-15 people at the bar waiting , then the orders from the waiters given priority , madness , when questioned by all , Told “orders from head office “ In summary 1 Seriously tasteless food across the Ship and in places dangerous . 2 General Management draconian/ Head culture - orders are the orders !! 3 Entertainment team in Brodie’s , less than entertaining and competent 4 Bar serving system incompetent and does not meet standard of service required customers There are other observations, but that just our tastes , so pointless to include . But I will mention that previous customers on the Ship has said “ it has gone downhill “ . As the ship goes to refit after this season clearly P&O will get the benefit of wiping the criticism slate clean , so for this season It’s all about “ stack it high and sell it cheap . Advice book next year when refitted and restaffed with Management who care and not Management who at end of the season go to another Ship or don’t bother to come back . Read Less
Sail Date December 2019
It was the first cruise for my partner and with p&o. I usually go with USA cruises. We had anytime dining.. Had to queue.. No couple tables.. On new years eve our invitation for the dining room said arrive 5.45..the restaurant ... Read More
It was the first cruise for my partner and with p&o. I usually go with USA cruises. We had anytime dining.. Had to queue.. No couple tables.. On new years eve our invitation for the dining room said arrive 5.45..the restaurant wasn't even open.. Should of said 6.45. We were given a bottle of wine but we rushed to get ready.. So totally ruined our dining experience.. We ate in the buffet! We never ate in dinning room again. Buffet food was better as we had to send food back several times in the dining room. Our room was tired.. Balcony had a metal front.. One island was missed.. A lot of people got cough and cold symtons, one lady collapsed in the buffet.. I was really ill when I got home.. Off work till Feb. Think it may of been coronavirus. Don't think we will be doing p&o again. Read Less
Sail Date December 2019
This was our second cruise on the Azura and are a couple in our 40s with a 8 and 10 year old. We had a really good time and enjoyed our time on board, but noticed slight differences from last time 2 years previously. The bar service ... Read More
This was our second cruise on the Azura and are a couple in our 40s with a 8 and 10 year old. We had a really good time and enjoyed our time on board, but noticed slight differences from last time 2 years previously. The bar service around the pool. Yes it was busy on sea days, not as busy on non sea days as we did not get off at every port. But the bar service has slipped. Previously the waiters/waitress were always around to order a drink. I am not precious about using the waiters and happy to go to the bar, which had one or two people serving. Lots of waiting, not enough staff. We bought the drinks package which worked out well for us, as we got the kids drinks thrown in free so didn't have to worry about the endless drinks for them. The package included the costa slush drinks, hot chocolates and teas as well as the mocktails. Not all of these were allowed on the kids package but we just got them on ours. Back to the pool - reserving of sun beds!! age old problem on any holiday but seriously people were reserving beds as early as 6am. In the end I didnt bother with a bed and sat on the nice ratton seats by the outdoor bar. I got a better view of the pool and area anyhow to watch out for the kids. The staff were trying to do something about it by leaving tickets on beds. I watched from my ratton seat them put tickets on beds giving people a 30 minute warning. Hours later the tickets were still there, no one was on the beds and nothing was done. I had two negative experiences on our cruise that haven't affected my rating due to it hopefully not happening to anyone else. We tried to book another cruise on board. I won't go into chapter and verse but the staff were so unhelpful, kept me waiting days to finally tell me the holiday I was waiting for them to book had been sold to someone else!! We have therefore booked with Celebrity instead for the summer. The second was purely my fault, I know that. It has never crossed my mind to put my jewelry in my hand luggage. It was packed in my case and left outside my cabin as instructed before midnight before going home. When we got home, most of it had been taken from my case, leaving charms and bits in my case. Granted the items could have been taken from anywhere between Barbados and Mcr Airport BUT the cases were left overnight with staff from P&O until they sent them off the following day to the airport. P&O would not accept any responsibility when emailed when I got home. Yes I get it, it was my fault BUT I still had items stolen and left a bad taste in my mouth. The restaurants are good, the MDR, the beach house, the sidhu - we ate in them all. We had the early morning champagne breakfast in the Planet bar which was really nice! The buffet restaurant - the dark wood one is a really bad design, its almost a corridor where the food is set out. Miss something and you have to fight back through the corridor or go back round. Head for the lighter wood restaurant!! Food good BUT on reflection, its very British!! Yes its a British ship, full of brits BUT something a bit more adventurous to reflect the area we are visiting may be better as an addition? Kids had a brill time, met other kids, felt on ease with them wandering up and down. They used the kids clubs. Think it made it that they made friends. Trips - I have never done a P&O excursion. I research the port before we go, get a taxi and head off. You can always head to the same beaches P&O do for literally a fraction of the price. An example being - St Kitts, think it was 180 pounds with P&O for us four. We got our own taxi (all reputable), bought our own bed, a few beers and soft drinks for about 50 dollars!. Another tip IF you head to where P&O are, find them if it makes you feel better and walk down the beach, you wont all be sat on top of each other and its more pleasurable. We did this in both Antigua and St Kitts and somewhere else I cant remember. Trust me you will save a fortune if you just want to head for a beach or a walk around. I good holiday, we all had tears in our eyes when we left...but we are trying Celebrity next time despite being in the P&O Pennisular Club (kids got free hoodys on board which are quite good quality). Enjoy... or by the way we did notice 'the smell' but was infrequent aand we didnt care. Read Less
Sail Date December 2019
have cruised with P&O several times previously and fancied some winter sun with a company we were familiar with but we had some issues on this cruise. There was an horrendous smell of sewerage wafting around the ship over several ... Read More
have cruised with P&O several times previously and fancied some winter sun with a company we were familiar with but we had some issues on this cruise. There was an horrendous smell of sewerage wafting around the ship over several days of the cruise and it was most unpleasant!. Our itinerary was changed and we did not visit Grand Turk which was very disappointing as we were told this was the best place on out itinerary. I found out on the way home that this was apparently due to the grey sewage tanks being full to the brim and the port at Grand Turk could not facilitate the emptying of them so we diverted to Tortolla and Martinique was added to the itinerary instead. If this is the case, I think that is poor management! We stayed in cabin E215 above the playhouse theatre, we did experience some noise on an afternoon from the show rehearsals which did not really bother us too much but what did bother us was that we were kept awake for the first 4-5 nights of our holiday due to a compressor type noise that went off every 10 minutes or so all through the night, it kept us awake and drove us mad but after that it stopped, I believe P&O turned it off and operated it manually after the first few days. We could not fault the waiter service in the Meridian restaurant but the general waiter service around the ship was inadequate, there weren't enough waiters on the ship to accommodate the volume of people and you could never find a waiter around to order drinks from. The Azura is looking a bit tired and shabby in some places. I am not sure if I would cruise with P&O again after this as it marred our holiday quite a bit. Read Less
Sail Date December 2019
Good points The food and cabin where reasonable, the lady cleaning the cabin was excellent. The Headliners entertainment was excellent. Bad Points. The ship is in need of a make over, The main swimming pool area reminded us of ... Read More
Good points The food and cabin where reasonable, the lady cleaning the cabin was excellent. The Headliners entertainment was excellent. Bad Points. The ship is in need of a make over, The main swimming pool area reminded us of the comedy programme Benidorm,with the towels on sun beds and nobody using the beds,the drone of dated music, kids running and jumping in the pool when signage says not too. Idiots jumping in the pools that were closed on New Year’s Eve (that was adults ) no control over any of this behaviour. The evening dress code for gents was long trousers , many gents wearing shorts. The other big disappointment was we did not get to visit Grand Turk, one of the reasons we booked the cruise in the first place .We were told ship had mechanical issues . One of the trips we booked was a Jeep Safari it turned out to be a pick up truck experience. Read Less
Sail Date December 2019
We had an absolute ball! It was our friends 50th Birthday. Staff were pleasant and helpful. Special thanks to Elias our cabin lad. He was so pleasant and lovely and very attentive to our needs. Thank you Elias. R 616. The food ... Read More
We had an absolute ball! It was our friends 50th Birthday. Staff were pleasant and helpful. Special thanks to Elias our cabin lad. He was so pleasant and lovely and very attentive to our needs. Thank you Elias. R 616. The food and restaurants were spot on. Entertainment was ok, but not brilliant. Plenty to do on board to suit all. Loved the dancing ballroom, Latin and the Salsa class. Quizzes were great and set the mood for the day and evening. Overall it was a fantastic holiday. We didn’t go on the ships tours, but instead got Taxis and found wonderful, quite beaches, with bars and gentle entertainment (if desired). Azura herself is a beautiful ship, although looking a tad tired, but I believe she is in for a revamp this year. We really enjoyed our holiday and would certainly, do it again. You only get out of a holiday what you put into it. Read Less
Sail Date December 2019
All temperatures in Celcius. Times in the 24 hour format. Currency onboard GB£ Embarkation/Disembarkation. I flew from Manchester (UK) on a Dreamliner. My bag was checked in and I went through the usual security. We landed at around ... Read More
All temperatures in Celcius. Times in the 24 hour format. Currency onboard GB£ Embarkation/Disembarkation. I flew from Manchester (UK) on a Dreamliner. My bag was checked in and I went through the usual security. We landed at around 1630 local time and we were bussed to the ship which took around 45 minutes. Unusually, we didn't go through passport/customs when we arrived. I expected to go through the normal checks but this didn't happen. We did, however, have our passports checked when we arrived back to Barbados. I think that this needs to be reviewed. We entered a large building with literally hundreds of people waiting to check in. P&O don't do online checking in (although a recent announcement from P&O for the new Iona will introduce online checking in) so I had no choice but to wait inline. I eventually boarded at around 1830 and by this time I had been travelling for around 17 hours, I was very tired so I went directly to my cabin to wait for my bag. My bag was not there so as I had a bit of onboard credit, I decided to have a few beers in Brodies-the "pub" style bar. My case didn't arrive until well past 2300. I only found it because I was coming back from Brodies and my bag was in the corridor. I realise that "turn around day" is the busiest time for the staff, but everything was in this bag and I needed to unpack before turning in for the night. Disembarkation was a different story. I will say at this point that most of the problems were not of P&O's doing. My flight was scheduled for 1820. I left the ship at 1500 and I was bussed to the Grantley Adams International Airport (GAIA). Again we went through security and I settled in for the wait. I got talking to a couple of sisters who was on the cruise which helped kill the time. At around 1630, the airport display said that we were boarding at Gate 13-this is on Friday 13th. Not a good omen. At our time, the plane had still not turned up at our gate. The GAIA is around three to four soccer pitches long but only half as wide. There is ample seating but the main walkway is only around 15 feet wide. At around 1700, a Virgin Atlantic plane turned up-not our Dreaminer. We were then told that our gate was now Gate 12. This meant that up to 900 people had to swap gates. Taking into consideration the width of the walkway, things got a bit busy and tempers started to fray a little. By now it was 1900 and we were 40 minutes late. At 1915, we were bussed to our plane. GAIA does not have the usual international airport style bridges to board the planes and all of the planes sit on the tarmac. Everyone was onboard by 1945 but the captain came on to announce that there were still 18 wheelchair passengers to board. He also added that the airport only had one lift for the disabled passengers. This one lift had to serve-what I estimate to be-16 to 18 planes. We eventually took off at 2100-over two and half hours late. I arrived back to the UK only one hour late but the GAIA needs to sort out it's procedures quickly. Demographics. Exclusively British. I didn't hear any other accents (apart from the crew). There was a large contingent of Welsh and a some from the ethnic minority community. There were around 20 or so children (under 12-I don't count teenagers). As this was (UK) school term time, I didn't expect this many. The ages of the passengers varied from young couples to senior citizens. The ship and it's staff. The staff were brilliant and nothing was too much trouble. My steward kept my cabin spotless (and he was well rewarded) and the ship was kept very clean for the entire cruise. Well done to the staff! The ship is a mess. Azura is looking old. Worn carpets, threadbare seating, chips in paintwork and a general feeling that it had seen better days From the outside, Azura has rust streaks all over the hull. The crew repaint the hull but this is just painting over the cracks. Azura is scheduled for a refit this year (I believe this will happen in March or April) and she really needs it. Food and drink. The food was the usual high standard that I have come to expect. I had my evening meal in the Oriental restaurant on a table of six. Myself, two married gay guys Danny and Ryan, A senior Dutch lady Henrietta (who has been living in the UK since 1971), A girl Clova and Andrew. Clova only had one meal with us and disappeared. I didn't see her on the ship again. Andrew only turned up four times (he said he didn't do "sit down" meals) which left the four of us. We got along very well. At the start of the second week-just before we arrived in Antigua-Henrietta was visibly upset. She explained to us earlier that she was supposed be on the ship with her sister but she was taken ill and couldn't travel. She said that her sister had died in the morning. We were upset at this news and tried to console her the best we could but the trauma was obviously evident. The next night after we left Antigua, Henrietta didn't turn up and we never saw her again. The ship kindly allowed her to use the phones to contact relatives in Holland but we were convinced that she left at Antigua as the island has an international airport. The breakfast buffet was the usual "full English" bacon, sausages, eggs cooked in vareity of ways, tinned tomatoes, baked beans, cereals, porridge, Danish, muffins (for breakfast?), smoked haddock and kippers (to non British readers, kippers are heavily smoked herring-I particularly enjoy kippers for breakfast), minute steaks, fruit. The lunch buffet featured carveries, seasonal veg etc. They also had themed days..Italian, Caribbean, curries, English pub food. All very good. Evening meals were similar to lunch with much the same style of foods. There was a small selection of foods for people with dietary requirements-gluten free, vegetarian and vegan-but these were very limited. Now to a subject that really gets up my nose-alcohol prices. P&O claim to charge UK pub prices. Not where I live they don't. Draught beer (served in UK pints) was around £4.50 to over £5 a pint for some premium beers. Bottled beers of 330ml are around the same price. I was drinking Corona which was £4.40 a bottle. If I lived in London, I would expect these sort of prices. My regular pub charges £3.30 for lager and if I went to my local Wetherspoons (to non British readers, Wethersoons is a major UK pub chain) I would pay around £2.80 for a pint. So no P&O don't charge pub prices and they charge as much as they can get away with. If P&O dropped these prices, it would make me happier and I'm certain that a lot of people would agree with me. Our intinerary/excrsions. We visited St. Maartens, St. Lucia, Tortola, Grand Turk, St. Kitts, St. Vincent, Antigua and Grenada. I did several excursions-mainly sightseeing-but I did enjoy a coastal hike, visiting a chocolate processing factory and a beach hike. I will say that the official excursions are a little pricey and I felt that some of these were a bit "whistle stop" with not much time to see or visit properly. I did my own thing on two of the islands-Grand Turk and Tortola. Grand Turk is a mess since the recent huricanes and beyond the "tourist" port there really is nothing to see. NOTE: If you do your own thing and miss the sailaway, it's your responsibility to get to the next island at your own expense. The ship will not wait. If you do one of the official tours and you're delayed, the ship will wait for your return. The local taxis and guides are not obliged to get you back to the ship on time. It would only take a breakdown or a puncture to ruin your cruise. Entertainment. I don't do shows but I did see a Tina Turner tribute act. She was exceptionally good. There was the usual troupe "Headliners" doing West End musicals in the main theatre. I heard mixed reports as to how good they were. There was two resident bands-Pulse and The Fantastic Four. Pulse were ok but The Fantastic Four-although there were four of them, weren't "fantastic". There's an orchestra-who apart from accompanying the Headliners in the theatre-also did a Glenn MIller tribute. This was very well attended and they were very good. There was also a guest speaker-a retired criminologist-who gave lectures on serial killers and the like. Although murders are a gruesome subject, these lectures were very interesting but sadly not well attended. There were the usual pub quizzes and karaoke in Brodies and of course football (soccer to non British readers). I don't do football (I'm F1 and Rugby Union) but they only sport shown in Brodies is football. The ships TV system had Sky News (the only news channel that doesn't have any news), Sport 24 (football again) and a selection of free and pay-per-view films and TV shows. Weather. The temperatures were in the high 20's to low 30's during the day and didn't drop much below 20 degrees at night with almost wall-to-wall sunshine. We did have a couple of days of rain but overall the weather was excellent. Observations and other stuff. Sadly, we had two deaths on the cruise. One in the first week and one in the second. Obviously, no details were forthcoming about the people concerned due to medical confidentiality. There were also two medical emergencies. We were leaving one island and we were about 50 feet from the quay when we had to reberth due to a medical emergency. The person was carried off the ship to a waiting ambulance. The day after we left Grenada (our last island) the captain announced that we were diverting to Martinique due to a person who had suffered a heart attack. The medical facilities onboard are limited at best. Ambulances were on the quay to take the passenger off. We weren't allowed to get off and we were only there for an hour and a half. On the first day of the cruise, I went to the smoking area on deck 7 main promenade. There were three 20 something blokes having a smoke and a beer. An senior lady also joined for a cigarette. This lady spoke to these guys and told them in no uncertain terms that they'd "ruined over a thousand peoples cruise". Upon hearing this, the three guys let loose on this lady with language I can only describe a disgusting and they didn't care one bit. As I didn't want to get involved, I left to go to the smoking area at the other end of deck 7. Upon making enquiries with the staff, it turned out that these three guys were treating the cruise as a two week Stag Night (again to non British readers, Stag Night=Bachelor Party). Apparently, they would start drinking as soon as the bars were open and didn't stop until they were shut. They were also shouting all the time and generally being obnoxious. I'm actually surprised that they weren't kicked off the ship and I was pleased that they were getting off just as I was starting my cruise. Going back to the resident bands. In the open air bar, Pulse would sometimes play. The band was on the other side of the open air pool around 50 yards away. On one night I was sat with friends (on a formal night) and the band was so loud, my beer was rattling on the table. I was trying to talk but I had to shout just to be heard. A friend-Sabina-was only a couple of feet away but she couldn't hear me. I realise that the ship has to provide entertainment, but does it have to be so loud? For the first four days, the staff were extra vigilant in the public areas and the buffet. This was because they had Norovirus onboard the previous cruise. There were reports (from the previous cruise) of people filling up water bottles from the taps in the public loos. There was a member of staff on duty all the time (day and night) for the first four days at all of the public loos to stop people doing this. The water is perfectly safe to drink so why didn't people fill up in their cabins? The buffet staff didn't allow us to have self service-again for the first four days-which was a little inconvenient but necessary to stop any virus. Additionally, although the water is safe to drink, it did have a nasty metallic aftertaste which wasn't pleasant. This did clear up a little, but teas/coffee from the buffet didn't taste right. Conclusions. Food. Excellent with a wide variety in the buffet and main dining rooms. Drink. As I said in my review, alcohol prices are far too expensive and P&O need to think about this. £1 less per pint would be better. Staff. Again excellent and they kept the ship spotless all the time. Well done! The ship. Tatty, threadbare and going rusty. She desperately needs a refit which as I have said above is going to happen in March or April this year. Entertainment. MIxed reports of the "Headliners" shows. Guest speaker was very good. The Fantastic Four weren't, Pulse are too loud. All in all, the cruise was very good. Excellent staff, good weather, good food and friendly passengers. I am giving this cruise six out of ten. If you're thinking about travelling on Azura, wait until she's had the refit. Read Less
Sail Date December 2019
Ship was looking very tired. Really poor layout! Unnecessary amount of black tie nights for no real reason. New Year’s Eve wasn’t even 1 of these for which they did nothing special. The buffet was of very poor standard. ... Read More
Ship was looking very tired. Really poor layout! Unnecessary amount of black tie nights for no real reason. New Year’s Eve wasn’t even 1 of these for which they did nothing special. The buffet was of very poor standard. Selection was small and in general not very fresh. All restaurants require long trousers. They are okay. Getting a drink could be hard work and in particular at shows was regularly 20 minute waits. There didn’t seem to be enough staff for the bars and in general a lack of bars and areas to go. Steward was very good in keeping our cabin clean. Entertainment wasn’t great and you had to arrive 40mins prior to the popular shows as the Manhattan room isn’t big enough. I don’t know why the theatre wasn’t used more. Ship badly needs it’s refurbishment! Seems to be too many people for communal spaces and not quite enough staff. Really disappointed with the ship and the cruise line is not in the same league as NCL(out last cruise before this). All bars were shut by 12-1am most nights also which we found strange. Caribbean stops were good but disappointed that the schedule changed and we got a poor substitute of a stop. Read Less
Sail Date December 2019
We chose this cruise because it ticked a number of boxes with regards to islands visited, we boarded the ship on the 27th December 2019, the boarding process was very efficient. The first issue we had was the aircon did not work in the ... Read More
We chose this cruise because it ticked a number of boxes with regards to islands visited, we boarded the ship on the 27th December 2019, the boarding process was very efficient. The first issue we had was the aircon did not work in the cabin, we informed our cabin boy and also reception, it took two further days and a number of calls and requested before I had to insist someone visited to the cabin and repaired the system. The cabins are typical cruise ship small and the bathrooms are very small however we have cruised before so it was as expected. The itinerary was good and apart from the dropping Grand Turk for no real given reason the islands visited were good and as expected, we took a number of tours which were all very good in particular the champagne and lobster on Granada which was probably the best trip of this kind I have ever been on. The overall entertainment on board was poor apart from the live music bands that were generally very good. We are not heavy drinkers however we choose to purchase the unlimited drinks package for convenience, however it does restrict the type of drinks (particularly in wine) you can have and they are generally of a lesser quality than if you purchase direct, overall I doubt it cost any more or saved ourselves money but it did restrict the choice of drinks so I would not advise it unless you intend to drink 15 pints of Stella every day (which many did) The bar service on the boat is appalling, the staff in 90% of cases have contempt for the passengers, service is slow and very unprofessional. The quality of food served in all the restaurants was average particularly for a cruise ship, I would rate it as a poor 2 star all inclusive resort and certainly not what we have seen on other cruise ships. On most days and evenings there was no room on the decks, the ship feels very overcrowded and also very intimidating, the open decks are a permanent drinking frenzy and I watched numerous people downing pints of Stella like it was going out of fashion, a number of the older or more refined people on the ship told me they stopped going out on the decks as it frightened them. The tables were dirty and rarely cleared of glasses, the whole of the outside including all the areas around the pools are smoking areas, there was heavy smoking and drinking on most tables, also people smoking in the food areas outside and the children’s area. In my opinion the ship is no more than a very expensive booze cruise. If this is the new target audience for cruise ships we shall have been on our last cruise, I would certainly never recommend this this ship (or P&O) to anyone. Read Less
Sail Date December 2019
This was a Christmas cruise and so had a premium price. Good things 1. Food and waiting staff 2. Steward 3. Balcony cabin Poor things 1. Most entertainment was not worth watching but two tribute acts were OK. The best ... Read More
This was a Christmas cruise and so had a premium price. Good things 1. Food and waiting staff 2. Steward 3. Balcony cabin Poor things 1. Most entertainment was not worth watching but two tribute acts were OK. The best offering was only on for one night but this was NOT made clear and so I didn't see it. 2. Entertainment staff on the Lido deck did not engage with guests but mainly danced with each other. 3. Solo guests pay a significant premium and the value is poor 4. At times it felt like Butlins at sea 5. Some entertainment offered was left to guests to organise e.g. bridge and whist. If no guest has the experience to run a tournament I assume it won't happen despite being advertised 6. The Christmas 'gift' we were given was an insult (a plastic P&O luggage label) in a very grand and attractive box. 7. The gym was awful with machines not properly fixed and noone to advise or help 8. The talks held in the gym were no more than sales pitches. The one I went to was very poor and the information shared was at best questionable and at worst wrong. 9. Shore excursions were over priced and I avoided them I was relieved to have a balcony because the pool areas tended to be very crowded and noisy. Read Less
Sail Date December 2019
Both My wife & I having cruised before were looking for an enjoyable Christmas with warm weather, good accomadation, tasty food and entertainment/ activities and good service We found The Azura to be lacking on so many points. On ... Read More
Both My wife & I having cruised before were looking for an enjoyable Christmas with warm weather, good accomadation, tasty food and entertainment/ activities and good service We found The Azura to be lacking on so many points. On Freedon dining found the food no better than an average pub,the Christmas dinner was nothing special at all! Food service was slow . certainly not polished & professional- on one occasion the waiter did not know the difference between Cheddar & Brie, and on another occasion on asking for a second cup of coffee after dinner you would have thought I asked the waiter for his first born! Trying to order wine would often require 3 request to get a wine waiter. We did have an excelent meal on paying the suppliment for the Eppicurian Resturant, on previuos ships this would have been the norm not an Extra Charge. The ships is tired looking and does need the refit, but was generally clean. Biggest gripe is with the apauling entertainment. An Entertainments manager with no personality or passion and a team not interested in their customers.Standatds have been allowed to slip so badly or staff not managed that on 2 seperate occasions in Brodies bar the staff were hosting Karaoke but drinking aglass of wine that she hid on the floor and another time a different girk was hosting a quiz wilst eatinga bowl of nuts! Main acts were second rate at best, in fact the best entertainment over the 2 weeks involved the childrens club nativity play, Well Done Kids Club Leader. The onboard speaker/ presenter was a weird choice for a Christmas cruise, as she was all about healthy eating and not putting on weight. Part of one talk being about not eating too much food by picking a smaller plate and start with the salad at the buffet rather than the meat !!! Its Christmas a time when we know we going to eat too much. What looks like a full days activity program is about 50% chargable activities or an advert for a 'special offer' from one of the onboard shops or pop up Christmas market (tat shop). This is also the first cruise I have been on when so many staff were seen on ship whilst off duty. The buffet restaurant was like a staff canteen at times, and most evenings small groups of staff could be seen having a drink in one or other venue. I know staff can earn a deck pass privalage but..... There was very little cheer on this Christmas Cruise from the majority of the staff except the cabin stewards who without exception would greet you when walking through the ship.The same could not be said for the rest of the crew even the Ents team would walk past without a 'Hello' and they are supposed to be the extroverts. In general Standards have been lowered to the extent is P & O worth the money they charge? Read Less
Sail Date December 2019
Our flight on the Friday was on time and even arrived early into Bridgetown. The entertainment and food on the flight was fine and was a pleasant 9 hour flight. When we landed, a few showers delayed us getting off the plane however ... Read More
Our flight on the Friday was on time and even arrived early into Bridgetown. The entertainment and food on the flight was fine and was a pleasant 9 hour flight. When we landed, a few showers delayed us getting off the plane however soon enough we were on the bus straight to the ship. When we got there we were the first flight to land so there were no queues so we got straight on. We found our balcony cabin on B deck quickly and it was everything we needed and was really happy with it and our cabin steward who was fantastic throughout the cruise. Azura is in need of her refit which is due to happen very soon however we thoroughly enjoyed our cruise. We had 2nd sitting dining in the oriental restaurant on a table of 6 which we enjoyed and the food was lovely and we dined in Sindhu, The Epicurean and The Beach House which were all stunning and worth the extra surcharge. We have been to all the Caribbean Islands we visited before so it was great to visit again and either visit some new places or go back to old favourites. We had fantastic weather with only a few showers which passed quickly. The ship was beautifully decorated for Christmas and like us many passengers decorated there cabin doors which was great. Santa arrived on Christmas eve and it was a lot of fun and the children on board looked to be having a great time. We have done this Christmas cruise a few times and look forward to being back on board again. Read Less
Sail Date December 2019
We took a Caribbean Cruise on P&O Azura Cruise number A930A. We had a fabulous time overall but in the interests of honesty there were a few minor things wrong with the ship/service that we will address during the course of the ... Read More
We took a Caribbean Cruise on P&O Azura Cruise number A930A. We had a fabulous time overall but in the interests of honesty there were a few minor things wrong with the ship/service that we will address during the course of the review. Flights out- Manchester to Barbados, aircraft was comfortable, lots of legroom and decent screens in the seat backs...it was our first time on a dreamliner tbh we struggled to understand what the fuss was about, its just an aircraft like any other long haul aircraft. We had seats away from the toilets which helped( i guess it was a different experience if you were next to the loos). The food was poor on the aircraft especially for my wife who cannot eat cheese (our fault we didnt warn them) there were no cheese free options. Embarkation- Transfer from aircraft to ship was super slick time from sat on aircraft to stood on ship was 45mins. No passing through customs at airport just bussed straight from bottom of aircraft steps to the cruise terminal. Excellent transfer. Our Cabin was immediately available. Cabin- We were on deck 12, Cabin A433 it was clean and tidy, everything worked. Typical cruise ship cabin, nothing spectacular but perfectly acceptable. The handrail could have done with a scrape and repolish but other than that nothing wrong. A big plus with P&O is that there is a kettle but if you like a particular coffee or tea take it with you. We had some free water provided in the cabin on arrival due to having cruised previously with them. There was a mini bar but we never used it. Chocolates on the bed at night and biscuits (for the tea and coffee) were replenished a couple of times a day if required. The Ship - Tired, its going for a sparkle and it needs it. Tatty carpets in heavy use locations, much of the seating is worn out... particuarily seating with a velvety finish looked worn...the 45000 rubs have been more than exceeded. In the lido buffet room on deck 15 there was an issue with the food service units that led to leakages onto the worn carpets which led to closure of the walkways so passengers were diverted through the eating areas...it led to a feeling of chaos in the areas concerned. Repairs were facilitated whilst we were onboard her and it wasnt an issue in the 2nd week. The hulls exterior paintwork is in need of repainting, she is showing her age especially when other ships pull along side her in port... Azura looked shabby from the outside in comparison. One more thing is the smell. It is there and is worst midships on Promenade deck Port side... but it wasnt so bad as to spoil any holiday as some would have you believe... also folk who say there wasnt a smell must not have had a cabin near it or walked that way or maybe have something wrong with thier noses perhaps.... it was worst on port days and it seemed to eminate from what we assume are heat exchangers at lifeboat level. Whilst the list of issues here seems long, none were major areas of concern and the ship was otherwise seemingly well maintained. Space on board was ok, maybe there was an older passenger list than usual but there always seemed to be a sunbed on sea days even for late risers... its a nice ship and very similar to the Ventura. Dining- Big plus here. We tried all the restaurants at some point or other and they were all excellent. We had great food everywhere. We particuarily enjoyed Sindhu. but the main restaurant was also very good and unless you like a change there is not a great deal of point paying the extra for the speciality dining locations...we do them as part of our trying things out type of holiday experience that we do. You will be fine staying in main dining room if funds are tight. The only thing i would say is that puddings could be hit and miss.. some were excellent and some were just a bit odd. Bars- OK ish... tbh.. we didnt like the bars that much.. when i go to a bar i want the barman to serve me.. but even if he does he involves the waiter and on more than a couple of occasions our drinks sat there a few metres away whilst we waited for a waiter to fetch them to us...i just didnt get it... it didnt happen all the time but we never quite understood what was going on. We took out the all inclusive option on 2nd day but we will address that issue at the end. It was our biggest beef about the cruise. Entertainment- Some ok acts, the magic show 'Astonishing' was what it said on the tin. We were sat on 2nd row and I still dont know how some of the tricks worked...even when watching for it i couldnt see the actual move.. great show... watched a couple of the main ensemble shows and they were fine. Usual cruise ship fare. We have done many cruises now though and wish that it was a bit more modern and a bit less crooner/cover bandsish based. That said a very lot of people would be very happy with the shows. Its us that have seen it all before rather than the quality of the acts at fault here. The entertainment team were approachable and friendly... average stuff again though. Quizzes were decent enough. Some were quite tough, which was nice. My wife particuarily enjoyed the lecturer who was a crime writer and ex police... some great insights over the 4 lectures apparently. What was good was the lack of hard sell by the staff. Unlike some cruise lines the staff didnt push things all the time. Spa & Gym- We didnt use the Spa itself, but did use the gym..5 times actually..honest... it is pretty basic and a few machines were down.. but it did the job and it is much nicer using a gym cruising the caribbean than it is on a damp day at home. On Board Shops- Usual gear, some decent prices for some items too... check first though on tinternet before committing. We bought a watch for £310 which when we arrived home found same locally for £540..so there really are bargains but i guess not everything is as good as that one was. Crew/Staff- Generally very nice and chatty, no issues other than they were more laid back than usual... is that the new P&O no tips policy in action? ..we dunno.. but tbh it was nice to be not pushed to spend more. Itinery/ports of call- This is where our holiday really took off, we had a wonderful time ashore at every port. St Vincent: We booked our own trip here at home prior to the holiday. We went to the waterfall at the far end of the island..its about 75 feet high and quite spectacular, we then visited the Pirates of the Caribbean set and then onto Fort Charlotte.. it cost $40 and was a nice day out. We had a good laugh at the waterfall in particular. Be careful, some trips go to waterfalls that are little more than a river running over rocks... very few went where we went. St Kitts: Made an error here, used the ships trip and the minibus was less than good. The windows were tiny and they had been obscured by vinyl which put on badly distorted everything. We should have just got off the ship and caught a taxi for same money. Anyway, once we arrived at our destination it was superb, we visited Fort Brimstone which is in a stunning location, very carribean. We loved it. St Maarten- We went to a mountain and did the Flying Dutchman zipline 1050 feet high (steepest zipline with greatest decent in world)... this was fabulous fun... there was a ski type hoist to the top and then 4 ziplines between two mountain peaks before the Flying Dutchman down the hill... there wasnt a rush and you could have a look around at the top first. After the dutchman it was back on the ski hoist upto the first level for some tubing runs... a great day was had and we were back at the port for 2pm in time for a beer and a look at the shops. My wifes fave day out. Grand Turk: Ship parks at the beach so why go further. Paid a few dollars for sunbeds (although early birds can get free ones) and chilled by the sea..and in it... its a truly stunning location and no chance of missing ship. They blow the ships horn half an hour before to let you know to get on. Tortola: We jumped in a minibus/taxi onshore..cost $20 dollars each for a trip to a beach coupled with a bit of sightseeing along the ridgeway out to far end of the island. A stunning island, we also called at an old rum distillary and sampled some wares. Pussers Beach where we stopped was beautiful, there were pelicans flying along its length from time to time... another great shore day. Antigua: We booked a ships trip to Prickly Pear Island, wow this was stunning too... we were lucky this day, apparently on the mainland they had some rain..but we missed it all... apart from when we returned to the port where we popped into a bar until the rain eased... Prickly pear is very basic, some people were not that happy with it but for us it was perfect. Its only 100m x 30m and there was a cabin with all inclusive drinks and a lunch service... the loo was in a wood hut and was a pump type yacht loo... best not to dwell on it too long... the sea was amazing, superb snorkelling on the sandbar and reef..lots of fish to see... i ended up getting a very burnt back due to spending 5 of the 6 and a half hours half submerged in the water. We spent the day with a couple off the ship and had a great time with them. My fave place of the holiday, but its not for everyone i guess. There was probably about 30 people in total on the island...all off the ship i think. St Lucia: Another ships trip, this time a catamarran to see the pitons, tbh we saw em on St Vincent at start of the holiday(its not that far from St Lucia) and as the ship pulled in to St lucia that morning too... but the fun is the journey here.. it stopped at a beach for snorkelling and then went onto the pitons... Rum flowed, there was dancing and generally everyone had a lovely time.. we did. Afterwards we ate in a bar near the ship and continued the fun there with a couple we met on the catamarran. It was a good day. Grenada: Weatherwise this was worst day of the holiday. It rained before we arrived, it rained a little bit in the morning and rained very hard toward the end of the day. However we lucked out massively, we prebooked on tinternet a ATV experience...and the inclement weather only made it more exciting. There was only 4 people doing the trip too so it really was a one to one experience with the guides. We also visited what would probably have been the most beautiful beach of the holiday had the sun been out. Grenada is stunning, we just need to see it in the sunshine and not with grey skies. One thing, if you are considering buying jewellery whilst out in the caribbean wait until Grenada.. they undercut all the other places for the exact same item of jewellery by quite some margin. It was my wifes 50th and she ended up with a diamond and Sapphire necklace and a watch for the same price as the necklace elsewhere (am looking at you, St Maarten and Antigua)... Barbados: we boarded on a saturday, so the friday at barbados for us was a full day and night there before our flying home day on the saturday. We have been before to barbados so looked online at what to do diiferent from last time when we did a island tour by taxi... we read about the boatyard.. so went... wow, what a great day... the taxi driver tried to talk us into going further down the beach to a bar there that didnt charge entry.. what he didnt say was that the sunbeds there cost $20 each..at Boatyard entry is $25 dollars but you get the sunbeds and a free drink, every two hours theres a 241 happy hour and inbetween that there are free shots and a free snorkelling trip in a boat to swim at two sites in the bay... one has a wreck the other as turtles.. it was fabulous and rounded our holiday off perfectly. The ships entertainment crew and in fact many of the other crew go there to party on days off too so it must be good. Glad we went there.. not to be missed, if you havent done it..do it. Drinks Package- Now before we sum up...the thing that annoyed the most. The drinks package. Firstly it is expensive but we just about managed to reach the total everyday, we like a drink but are not massive drinkers..so people who drink a lot will cane it... we won because the speciality coffees and soft drinks /water are in so we took water ashore with us every shore day and had a few coffees a day too...we were £30 into the money before we touched alcohol so it was fairly easy to reach the outlay cost. That however isnt the issue... the issue was not being able to have doubles and then drinks being overun with the mixers so they tasted like dishwater... and generally being made to feel somehow 2nd class by the bar staff... Is that a large wine?.. they asked, is that a double? ... no we are on the package...and we showed our card.. oh they said.. and then they turned up with a small wine and a single short over run with mixer unless we could stop them in time... i know its not thier fault, but there is a serious flaw in P&O policy here. We spent a very lot of money with them and somehow managed to feel less special than people who didnt. I know its silly but it was annoying... am not saying that spending that money should have made us more special but it shouldnt have put us at a disadvantage. If P&O are doing All Inclusive then they need to do All Inclusive not this half arsed carry on they have concocted... I understand that some people may take the piss but we are not those people and we just couldnt get the drinks of the quality we expect ....it was as if they had our money and we could just do one. Thats the biggest gripe of what was an otherwise terrific holiday. Disembarkation- Went very smoothly, was a long day, but we went last minute shopping in the morning, had a bit of deck/pool time, had lunch and then changed and showered in the spa facilities before catching bus to the airport. Flight was delayed about an hour and a half but time soon passed and they pretty much managed to land on time back in Manchester. Summing up- This was our 20th cruise with a variety of different lines so by now we know a thing or two about cruising so our views are honest, constructive and considered with plenty of experience to measure the ship and overall cruise against. This was a 5 star holiday experience with a 3 star ship board experience so overall we give it 4 stars. We have attempted to be uber honest. Some will disagree ..but this is our experience of this cruise so please accept it as truthful from our perspective. There is nothing that should put you off from cruising with P&O or on the Azura..we would do it again, and on this very ship without any worries. Many of the minor issues will no doubt be sorted in the sparkle before next season begins so the only real beef is with the P&O All Inclusive drinks policy... we dont understand it (it seems designed to piss us off) and it detracted from what was an other wise wonderful experience. We wouldnt take the P&O drinks package on this experience again (it may depend on what it is you prefer to drink of course). Hope you found this helpful. Happy Cruising. Read Less
Sail Date November 2019
Azura Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness & Recreation 5.0 N/A
Family 4.0 3.7
Shore Excursions 3.0 N/A
Enrichment Activities 3.0 N/A
Service 4.0 4.0
Value for Money 4.0 N/A

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