2 Helpful Votes
Sail Date: November 2018
We have sailed on both Viking River and Viking Ocean ships, which we have enjoyed a great deal. When we saw the itinerary for this trip we decided to go. We are very glad that we did, because we had the most wonderful time. The ports of ... Read More
We have sailed on both Viking River and Viking Ocean ships, which we have enjoyed a great deal. When we saw the itinerary for this trip we decided to go. We are very glad that we did, because we had the most wonderful time. The ports of call were all amazing. We saw and learned a great deal at each stop. All the tour guides were excellent and we especially found the tour guide for the Schonbrunn Palace to be exceptional. There were many highlights of the trip, but two I would like to mention was the Mozart and Strauss concert we attended in Vienna and sailing through the Wachau Valley. We found the service on the ship to be excellent. We were met at Munich Airport by Viking representatives and were brought to the ship promptly, where our cabin was ready for us, and lunch was being served. The wait staff in the dining room was very attentive, the bar staff was top notch and our cabin was kept spotless. Even though we had a substitute program director he did a great job. The hotel director went out of his way to make sure the guests had a good time. We met many nice people and enjoyed dining with them. We found the food to be good. A nice touch was there was coffee and tea service available all day long. In the evening there was a pianist in the lounge and there was an occasional evening activity. The reason why I did not give this trip a 5 star rating was that we have sailed Viking in the past and found the Viking Legend did not have some of the amenities the other ships have. We missed the Aquavit Terrace and the food choices that were available there. We also found that the ship was in need of some updating in that we saw carpets that were worn and needed replacement. We also missed the heated bathroom floors. Before sailing, many fellow passengers received notice that the water level on the Danube was low, but we never received this e-mail. On day 6 of the cruise we were informed that the water level was too low to sail into Budapest and we would have to dock about 45 minutes away and would be bused into Budapest. We were disappointed we would not be sailing into Budapest at night, as we heard this was an amazing experience. Due to many passengers having early morning flights back to the USA, and the ship was docked a distance from the airport, Viking put a number of passengers on the last night into a hotel in Budapest. We were one of the people put into the hotel and I have to commend Viking for how they handled the situation. Even though we had to pack a day earlier than planned and say goodbye sooner to friends we had met, Viking placed us into a very nice hotel, provided a buffet dinner and had a bagged breakfast ready for us in the morning. In the morning the program director was at the hotel making sure we got on the buses safely to get to the airport. In summary we enjoyed our vacation and great deal and hope to sail on Viking again. Read Less
1 Helpful Vote
Sail Date: September 2018
I've always wanted to take a Viking River Cruise and was finally able to check it off my bucket list this September. I'd heard many great things about them and wasn't disappointed. The service was impeccable, the food ... Read More
I've always wanted to take a Viking River Cruise and was finally able to check it off my bucket list this September. I'd heard many great things about them and wasn't disappointed. The service was impeccable, the food delicious, the cabin extremely comfortable. There was always a snack available (a selection of coffees and teas from the beverage station, fresh fruit, fresh cookies) and there was always something going on. The nightly entertainment was pleasant, the selection on the television varied (not that we watched much). I loved the policy of unassigned seating, which gave you a chance to meet other cruisers. We did meet a great couple and had most of our meals together, with a revolving cast of characters each meal. Although we didn't sign on for any of the "special" (additional cost) land tours, all of the tours except one (in Passau) were wonderful and told you a great deal about the port. I would highly recommend this or any Viking River Cruise. The Danube was at historic lows and there was the fear that we might not be able to cruise to each of the ports (Passau, Linz, Krems, Vienna, Bratislava and Budapest), they cut short our stop in Bratislava to ensure we could cruise to Budapest because of low water levels. The staff was fantastic and personable and would do anything to enhance your cruise experience. It was a bit expensive but I would definitely go again for a special occasion. Read Less
4 Helpful Votes
Sail Date: September 2018
We have had two ocean cruises on the small motor sailer Winds tar. Outstanding. We expected similar experience from the heavily advertised Viking Danube cruise. This was another low water summer, but we were lucky. We did not have to ... Read More
We have had two ocean cruises on the small motor sailer Winds tar. Outstanding. We expected similar experience from the heavily advertised Viking Danube cruise. This was another low water summer, but we were lucky. We did not have to change ships. We were unlucky in that we were docked three ships abreast turning our stateroom into a dark cave most of the time. I gather this is often the case. Our balcony was not a balcony. It was a sliding window. We had one day of no a/c. We had fumes overpowering us when our neighboring ships exhaust lined up with our intake. Passengers were ill and no one could stay in their staterooms. Another half day, no water. Throughout this, no information disseminated to the passengers who finally had a harsh confrontation with the ships steward. Tours were adequate, with a couple exceptions...biking in Wachau Valley was fabulous and could have been twice as long. Dining was in a dreary room, never outside. Food was good but menu choices repetitive. Passengers were surprisingly underdressed in the evening, many in their shorts and tees from the daytime. Don’t bother taking much in the elegant casual realm. The demographic was quite frail on the whole and the day trips labeled active were only moderate. Read Less
1 Helpful Vote
Sail Date: August 2018
Viking Danube Waltz River Cruise August 2018. First two days in hotel due to low water levels. Fourth day in Vienna and ship broke down.p, generator failed. Spent three days trying to fix it but couldn’t. . Bussed to Germany and two ... Read More
Viking Danube Waltz River Cruise August 2018. First two days in hotel due to low water levels. Fourth day in Vienna and ship broke down.p, generator failed. Spent three days trying to fix it but couldn’t. . Bussed to Germany and two more days in hotel. Viking and TripMate insurance will not acknowledge ship broke down. It is as if the ship never existed. Received 25% refund and future voucher. Further compensation denied by both stating that LOW WATER LEVELS resulted in itinerary changes. A COMPLETE LIE. The only low water levels were in Budapest at start of trip. We splurged and paid $12,000 for a suite since it was our 50th anniversary and would be our last big trip due to health issues and our only view on the ship was the stateroom of the boat parked next to us. In all my calls and correspondence not once was the ship Legend mentioned and that it had broken down. I got the silent treatment when I brought it up. We missed two destinations, Krems and Linz and never cruised an inch. We could not use the 25% off voucher for a future cruise and that was all Iwe was trying to get compensation for. I have never dealt with anyone as dishonest as Viking. Read Less
4 Helpful Votes
Sail Date: August 2018
Don’t book book Viking river cruises. We bought the 7-day Danube Waltz from Aug 5 – 12, 2018, and spent one night cruising. Viking gave us a bus tour with hotel stays. Their boat broke down – couldn’t flush the toilets a lot of ... Read More
Don’t book book Viking river cruises. We bought the 7-day Danube Waltz from Aug 5 – 12, 2018, and spent one night cruising. Viking gave us a bus tour with hotel stays. Their boat broke down – couldn’t flush the toilets a lot of the time – and their compensation is 25 percent of our paid cruise fare, not including the airfare we had to pay to get there. We had low water at the start in Budpest and no boat, but even tough the water had been down for a month, they didn’t reschedule the cruise. For the low water, they gave us a 25 percent future cruise voucher that expires in one year. But the rest of the nonexistent cruise was Viking not taking care of its boat. I feel as though Viking is the car salesman who sells you a Mercedes, but delivers you a Yugo, and then says he will give you a discount on your next Mercedes. By withholding an appropriate refund, Viking is asking us to cover the cost of its repairs and to pick up the tab for a cruise they failed to deliver. I wrote the chairman, Torstein Hagen, but Viking said the 25 percent refund is the best they will do. Sounds like a bait-and-switch scam. Read Less
5 Helpful Votes
Sail Date: August 2018
STAY AWAY FROM VIKING RIVER CRUISES. THEY ARE INTENTIONALLY DISHONEST AND WILL CHEAT YOU IF ANYTHING GOES WRONG. Here is what happened to us. We just returned from what was intended to be a 7-day Danube Waltz cruise from August 5-12, 2018. ... Read More
STAY AWAY FROM VIKING RIVER CRUISES. THEY ARE INTENTIONALLY DISHONEST AND WILL CHEAT YOU IF ANYTHING GOES WRONG. Here is what happened to us. We just returned from what was intended to be a 7-day Danube Waltz cruise from August 5-12, 2018. The day we arrived in our embarkation port, Budapest, we got an email from Viking telling us that low water levels prevented the boat from getting there and we would have to be bussed to our boat in Bratislava. We learned later that Viking knew about the water issues over a month before we arrived, but of course never told us because they wanted us locked into their hot mess of a cruise so we couldn’t demand a full refund before we flew to Europe. When we finally got to the boat and a shortened stay in Bratislava, we had only 1 night cruising. The next morning they told us the generator broke down. We had no toilets and menu items were unavailable since the kitchens were down as well. They told us to use the public restrooms on the boat docked next to us. We also had a high pitched screech in our room from midnight until about 3:30 AM and the room smelled like old socks. We spent several hours on a bus each way to see the Abbey in Krems. Never got to see the town, and the next day were told the generator couldn’t be fixed and we’d be bussed to our disembarkation port of Passau. We spent 6 hours on a bus. They did stop so approximately 100 of us could pay to use the restrooms in a gas station. Then they put us up in a hotel 30 miles outside of town. We got a letter shoved under our hotel room door the night before the “cruise” ended telling us we’d get 25% of the base fare back. Because this didn’t include airfare and our extension in Prague, we got back $1,724 after spending more than $12,000 on this trip. Viking’s concealment of the low water levels was intentionally deceptive – commonly referred to as fraud. This was our worst cruise experience on many levels. Viking is only concerned about its bottom line. It cannot be trusted. We wrote a letter to the Chairman and got no further compensation or apology. Read Less
3 Helpful Votes
Sail Date: August 2018
I am a repeat customer to Viking River Cruises. I will from now on highly recommend ABV (anyone but Viking) most of all due to the lack of customer service in spite of 5 notes to TellUs@Viking.com. We were given less than 24 hours of ... Read More
I am a repeat customer to Viking River Cruises. I will from now on highly recommend ABV (anyone but Viking) most of all due to the lack of customer service in spite of 5 notes to TellUs@Viking.com. We were given less than 24 hours of notice that low water would mean late embarkation onto boat. Not a problem as far as I was concerned before we set out. However, this was the beginning of a horrible and stressful experience (I can not call this a vacation). If you wish to see how poorly Viking treats their customers after they have paid up, please read my story below. It involves ZERO travel assistance in spite of paying extra for it, horrible accomodations, limited food choices, no working toilets, skipped ports of call, accomodations far from tourist areas with no shuttle service, no daylight river cruising on the ship, long hours spent in buses on autobahns, and finally, no contact from Viking representatives even after writing 5 emails. My elderly uncle and mother paid Viking Travel to arrange their business class travel to and from a Viking Danube Waltz Cruise on Aug. 4, 2018. This was their last trip overseas, and due to their physical capabilities, specifically booked business class with Viking for that final special cruise. My mom and uncle flew in from Denver and arrived in Munich 3 hours after I arrived In from Houston. When I arrived, I found out our connecting flight to Budapest was canceled. For the next 12 hours, I attempted to contact all of the travel and emergency numbers Viking gave us in the brochures to assist with getting us all to Budapest. U.S. phone numbers were only open at U.S. Pacific time... Viking cruises in EUROPE! My mom and uncle were automatically rebooked on a flight to Warsaw, Poland with a 40 MINUTE layover in Munich where they were supposed to get through passport control and then change terminals. All other flights were overbooked. Since Viking travel was unavailable at any number I attempted, I worked with a very nice airline representative in the lounge who literally spent 1 1/2 hours on the phone arranging a message to my relative’s inbound plane from the U.S. We arranged a mobility pickup so that they were first off their plane, fast assisted through passport control, and then driven in a private airport car directly to our Warsaw bound plane, which was not parked at a gate. Once in Warsaw, we were with a different airline to get to Budapest, and unbelievably for a second time that day, our flight was canceled. Again, I tried all my Viking numbers including the ship’s number and email which with we were provided, but again, no responses. After a stressful time standing in lines and arranging flights for all of us to Budapest (without Viking assistance), I was finally able to get a hold of Viking travel representative, somewhere on the west coast of the U.S. as it was finally morning in Pacific time before we boarded. They had no idea of our “new” travel plans, nor did they know what hotel we were to go to. They suggested we get our own taxi to where another Viking ship was docked and to ask them where we to go. We arrived late in Budapest, where I stood in line to report lost bags (of course, none of our bags arrived at the airport) and finally, we made it our hotel in Budapest. This was Day 1 of the cruise, and we had no dinner and no assistance from any Viking representatives. The next morning, an impromptu Viking desk was finally manned at the hotel at 8AM, but this hourly worker said she could not help us with our lost bags, told us meals were not included that evening, but that we should meet in lobby for our included Budapest tour in 45 minutes. On the bus, there were no Viking representatives, but only contracted tour guides. We finally met with the program director of our ship, Viking Legend at 1 PM after the tour, and for the first time was able to get assistance with finding our lost bags and assurances that our dinner was free at the hotel. We found out 75% of our fellow cruise guests were booked in the Intercontinental Hotel Budapest, right on the Danube in the middle of the tourist area. Our hotel, the Corinthia was on the second major traffic circle away from the Danube River, too far to walk. No shuttle service was offered for those of us staying in the Corinthia. Viking arranged a lunch after our tour at a restaurant which offered 1 food choice, a chicken breast with sauce and mashed potatoes. Our dinner that night at the Corinthia hotel had 1 offering only, chicken breast with sauce and mashed potatoes. The food was NOT up to Viking standards. The next day we were bused 1 1/2 hours to Bratislava and finally embarked on the ship, Viking Legend. We cruised to Vienna in the middle of the night between 9 PM and 3 AM while we were sleeping. This was to be our only Danube cruising on our ship. Our Vienna tour happened according to plan. However, that evening when we were to cruise overnight to our next stop, Krems, it was announced there was an electrical generator problem, but that it was being worked. We awoke the next morning still in Vienna and were told problem was still being worked (and since the toilets didn’t flush, we could use sister ships public toilets docked on either side of us). Breakfast no longer offered menu items, as cooking was limited due to the electrical problem. Buses were arranged to take us on our next included tour, the Krems abbey, an 1 1/2 hour drive one way. Unfortunately, my mom tripped when traipsing through 2 other Viking boats to get onto the dock to board the bus, and cut open her eye. Viking representatives called an ambulance and we spent the next 3 1/2 hours in the Vienna ER where her eye was bandaged. Back on the boat in the afternoon, specialists were still working on the electrical problem. Announcements occurred frequently saying they hoped we could sail sometime in the night. The plan was to cruise overnight to start of Wachau Valley past Krems and wait until morning, and then cruise through what is the highlight of a Danube cruise. We awoke still docked in Vienna. Electrical testing throughout the morning again meant limited breakfast AND lunch and walking to another ship to use the toilets. We couldn’t get off boat in the morning, because departure was supposed to be imminent as soon as problem was fixed. By lunchtime, they gave up, and we were told to pack our bags, eat a quick lunch (limited offerings due to electrical problem), and then board buses. Viking tried to salvage a tiny portion of Wachau Valley viewing by busing us 2 hours to near Krems where we were herded down a busy tourist pedestrian road to a dock where we boarded a public tourist boat for a 45 minute cruise down the Danube. It was very crowded as we were sharing with non-Viking tourists, and the boat had very few seats outside to see both sides of the river. Understand that on this entire 8 day Viking Danube Cruise, 45 minutes was the sum total of actual cruising on the Danube River in the daylight! Back on the bus we were driven nearly 3 hours to a “resort” hotel 43 km away from Passau, our intended cruise destination. Since this was last minute accommodations, rooms were limited. Our room was in an annex furthest from reception and had no AC nor fan (this was August). The room was over 90 degrees when we arrived and 1 of two windows was bolted shut. I asked for another room immediately and was told there were none. Our room never got below 82 degrees F for the 2 nights we slept there. Viking representatives told us they would try to get window fixed, but nothing was done by the hotel. Drive time to Passau for our included tour was a 45 min. bus ride one way, and our lunch was arranged at a Passau restaurant, where again, due to the last minute arrangements, no choices were offered. Our cruise entirely bypassed the city of Linz and the intended included tour, where for personal reasons, I had most wanted to visit. During and after the cruise, I wrote 5 notes to Viking customer service at TellUs@Viking.com. During and after the cruise, they replied 3 times and assured me I would be contacted when I got home. The last night at the hotel outside of Passau, a letter was slipped under the door in the middle of the night. In it, we were offered a 25% discount off a future cruise good for 1 year (my Mom and Uncle can’t use this and I certainly won’t use it), and a 25% refund on the cruise portion only. Even after we “received” this offer, I wrote customer service about this, and they assured me someone would still contact me. It has been 2 weeks since returning home, and NO ONE from Viking has contacted me, but I do get almost daily advertisements for costly Viking cruises. Please PLEASE reconsider booking anything with Viking. Read Less
Sail Date: July 2018
My mom likes to take her 3 "girls" (all in our 50's) on a trip each summer. This time she picked a doozy. We did the 7 night Danube Waltz with the 4 night pre-cruise extension (Munich and Salzburg). The hotels were ... Read More
My mom likes to take her 3 "girls" (all in our 50's) on a trip each summer. This time she picked a doozy. We did the 7 night Danube Waltz with the 4 night pre-cruise extension (Munich and Salzburg). The hotels were well located, and the tours were good. It was nice to have some time to get over jet lag before boarding. Embarkation (for us) went smoothly - we pretty much just walked on, got our keys, and that was it. The ship was docked quite a way outside of Passau, and an afternoon shower meant those arriving late had to literally wade through a deep, muddy puddle to get to the ship. The ship moved in to an in town dock later that evening. That was very odd. I was surprised at how casual the ship was. My sister asked if there was a dress code for evenings, and was told no, and then "as long as you're wearing something!" Many, including me, wore shorts to the dining room many nights (it did get warm by the kitchen). Dining staff was wonderful - so cheerful all the time! Food was decent (a bit hit or miss sometimes), but besides some regional specialties there were always chicken, steak, and fish. Wine poured freely! Sodas as well. Wifi was also included, although it wasn't speedy. My DH and I kept up well via Facebook messenger and email. My sister was a bit frustrated trying to use Facetime (don't), and iMessage (often took a while), and downloading videos of her grandkids (not recommended, but I suppose it was worth it to her). The ship was compact, nicely kept, the cabins a bit on the small size (even compared to ocean cruises). We had our beds separated, which didn't help, I'm sure. I found the beds a bit hard and narrow, but after all that walking daily, I still managed to sleep well enough. We had a "french balcony" on the main level. French balcony apparently means big window (almost, but not quite, floor to ceiling) and a rail to lean on. The cabin was just a couple feet above the waterline, which made for very nice cruising, the few times we cruised during the day. There are cabins below which have small widows just above the waterline. I don't think those would appeal to me at all. The cabins one floor up wouldn't be as close to the water, plus would have the sundeck (and associated chair moving) above, which also wouldn't appeal to me, so I think we chose well. We went through 10 locks, so of course we were on the top deck for the first one (and the last, which was very deep). One side of the ship was always right up against the edge of the lock. If you were on that side, you felt you could just step over the rail.If you were in the cabin, it would get very dark as the ship sank with the water level. Of course if you took the Budapest to Passau cruise, you'd be rising with the water. Most of the tour guides for the included tours were good (one in Munich was dreadful, but our guide for Neuschwanstein more than made up for him). All guides spoke English well, and the headsets were great. We ended up taking the "easy" tours much of the time, since one sister had just injured her knee. It's nice to know they have that option, although you may miss a few things that require more steps/cobblestones/standing. We took a few extra tours (Spanish Riding school in Vienna, a home hosted visit). I found them a good break from cathedrals, churches, and castles (we still saw plenty of those!) I really love that they hand you water whenever you leave the ship, and have it available in the room (no charge). They also have umbrellas available if needed. The buses were comfortable, and never overcrowded. There were some "enrichment" activities, including making strudel, some talks, tours of the tiny galley and even tinier bridge. There were some singers one night, but the less said about them, the better. Ouch. Overall, an excellent experience. As for value for money, um, it wasn't cheap - I'm glad Mom paid! Read Less
Sail Date: July 2018
We booked this cruise for it's Itinerary. Especially enjoyed the cities visited and the scenic countryside. The Viking staff was professional, accommodating, efficient, but not intrusive. The cruise director, as well as, all the ... Read More
We booked this cruise for it's Itinerary. Especially enjoyed the cities visited and the scenic countryside. The Viking staff was professional, accommodating, efficient, but not intrusive. The cruise director, as well as, all the staff, kept us informed of all procedures and processes. We liked the basic all in one pricing structure. The boat was very clean and easy to navigate. An older boat, the cabin was still well appointed, comfortable and very pleasant. Transfers from airport, to and from excursions were excellent and extremely well organized. The guides for the shore excursions were knowledgeable and friendly. The tour coaches were modern and clean, comfortable with good views. Food choices were varied and plentiful. We really liked the menu items suggested by the region visited. By the nature of the cruise the entertainment was limited, but good quality, fun and relaxing. We would definitely recommend Viking river cruises and plan to book in the future. Read Less
Sail Date: July 2018
We chose this particular cruise because we wanted to see a part of Europe we had never seen before and to also celebrate our 25 year anniversary. Viking was a dream vacation we had saved for and we were not disappointed at all! We also ... Read More
We chose this particular cruise because we wanted to see a part of Europe we had never seen before and to also celebrate our 25 year anniversary. Viking was a dream vacation we had saved for and we were not disappointed at all! We also were lucky enough to meet and make friends with a Federal Judge on board with us who was allowed by the captain to renew our vows in the ships library, and which the crew also helped by creating a beautiful area for us, plus our guest services attendant surprised me by making a bouquet of roses for me, plus surprising us with a cake, towel swans and hearts with balloons and champagne waiting for us in our room, plus the events coordinator (who sings quite well), dedicated a song for us too! Viking cruises will be the only cruise line I will use again in the future! Read Less
Viking Legend Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 1.0 0.0
Shore Excursion 5.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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