6 Helpful Votes
Sail Date: June 2019
This was our first cruise and our last vacation as a family. We had so much planning and money that went into this vacation knowing it would be our last. Two months before we left we got a change in itinerary that shortened our stay in ... Read More
This was our first cruise and our last vacation as a family. We had so much planning and money that went into this vacation knowing it would be our last. Two months before we left we got a change in itinerary that shortened our stay in Puerto Rico and Labadee due to propeller problems on the ship. I understand RC can change itinerary at any time per the contract. However, during our trip there was a medical emergency and the boat had to return to San Juan. Due to the existing propeller problem the captain told us we were unable to make it to Labadee or any other port to make up for it. They also said they were having a meeting with corporate that day to discuss compensation. It was my son's birthday and we had jet skiing, coaster rides and a beach day planned. We now had another day on the boat which was already getting old at this point having been on it for so many days with so little port time due to their initial change. We called RC when we returned and they said, sorry they are offering nothing as compensation. In the contract, it says, if changes are made due to technical issues, compensation will be made. We will never cruise Royal Caribbean due to there horrible customer service. Allure was a beautiful ship, with amazing employees working on it, who went above and beyond to try to make up for the changes. Just want to clarify my 1 star review is for Royal Caribbean, not the staff of the Allure. Unfortunately, corporate is the problem. Our servers in the dining room were amazing, Vladamir and Eduard who were so personable and knew our names and everything we liked the first day. I was a little teary eyed the last day saying goodbye. The food in the dining room was the best we have ever eaten. We were never disappointed in a meal. We felt the windjammer food was very good too. The shows were spectacular also. My husband never saw a musical and he said Mamma Mia was fabulous. The aquashow was exciting. I did not expect much from Blue Planet from the reviews I read but the whole family enjoyed that as well. Our headline show was the juggler from Americas Got Talent Charles Peachock who was spectacular and funny! When you are on a ship with 6300 guests, expect lines for things like rock climbing (1 hr long one day) and flow rider. Could not even get on the ice for ice skating since that filled up so quickly every time we went when they had open skating. My favorite part of the ship was the central park, so peaceful. The ship does really have it all. Even enjoyed the gym and running track. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose this trip because it was at the right time for vacation. We were very excited to go because 2 of the ports we love. Well, first problem was we received an email telling us that we would have a shortened visit at San Juan because ... Read More
We chose this trip because it was at the right time for vacation. We were very excited to go because 2 of the ports we love. Well, first problem was we received an email telling us that we would have a shortened visit at San Juan because of a problem with the propulsion system on the ship. The next problem was that there was a medical emergency (of which they had no control) and the decision was made to turn the ship around and go BACK to Puerto Rico. We were about 4 hours away from there and we made it back in around 2 hours! The repercussions from this was, we could not stop at our final port! We then spent the last 2 1/2 days on the ship! This, instead of 3 full ports of call, we experienced maybe, 1 1/2 ports! What a disappointment! When we called to complain, being Emerald members and loyal to Royal, we got NO SATISFACTION! They told us that the company made the decision to do nothing for any of the passengers! We did not even receive an explanation of what happened or an apology for missing so much time at our ports of call! To be honest, I am now looking for another line to start using, just not Carnival, too many people power drinking! It hurts me to say that we are looking for a new line, because we have NEVER had any problems that they did not try to resolve. Very sad! As far as the on board entertainment, it was wonderful! The food was excellent and the service was spectacular! In that case, it was a typical Royal cruise. Read Less
1 Helpful Vote
Sail Date: June 2019
We have taken our granddaughters on a cruise every summer for the past 10 years. This was our second time with them on the Allure and they loved every minute onboard! These large ships offer a lot of activities for teens ( they are 15 and ... Read More
We have taken our granddaughters on a cruise every summer for the past 10 years. This was our second time with them on the Allure and they loved every minute onboard! These large ships offer a lot of activities for teens ( they are 15 and 17) and as grandparents, we can keep busy doing our thing knowing they are having a wonderful time. We loved the RC app that allowed us to keep in touch, since we never purchase Wi-Fi on the ship. It's annoying to see so many people who "stay connected" on their phones all day instead of enjoying all the ship has to offer.The Allure is beautiful, just big enough without being overwhelming and the crew is exceptional. I needed medical attention for the first time ever in all my 50+ cruises. Nothing major, just a cut that needed a few stitches. I couldn't get over the facility--fully equiped and efficient. We had a balcony overlooking the Boardwalk. Fun watching the Aqua Show from our room. The food in Americon was perfectly fine. We have a vegetarian granddaughter who is fussy and she ate every V meal offered on the nightly menu and loved them. Even though we have seen all the shows (this was our 3rd Allure sailing), we love Mama Mia, Blue Planet and the Ice Show. They never disappoint! We are Casino Royal Prime, so drinks are free. We are a little disappointed that Video Poker machines in a bank to the left of the bar have been replaced by slot machines (that were always empty) since that's our game of choice but we managed to win and lose and have fun, just the same! Read Less
10 Helpful Votes
Sail Date: April 2019
Our experience on the Allure of the Seas with Royal Caribbean Cruise. 3rd Cruise, 1st with RC. The entire cruise started out poorly with it taking close to a month to book our shore excursions due to having to go through a special area ... Read More
Our experience on the Allure of the Seas with Royal Caribbean Cruise. 3rd Cruise, 1st with RC. The entire cruise started out poorly with it taking close to a month to book our shore excursions due to having to go through a special area because of handicapped guests. The only way to reach them was email and it took them a week or two to respond the first couple times and after that, I was getting no response at all. I finally had to reach out to the executive office, and it was handled within a couple days with all shore excursions approved by the tour operators themselves. (Apparently the girl that was helping us got sick and there was no one helping or monitoring her email account and “we just slipped through the cracks-??”). At the time we booked our cruise (2+ months in advance), we booked through Royal Caribbean and provided them with all 8 of our birthdays and they arranged our 3 rooms accordingly and all was well it seemed. Over a month later, they decide to send an email and mention that we have 2 “minors” (18 and 20 yrs old) in a room by themselves which is not allowed unless they are in a room attached to ours. The first guy told me when I called that there was nothing they could do, the cruise was full, and we would have to pay extra to upgrade our room to get one next to them. I did not like that answer, so I called back again a couple minutes later to another manager and now there is no other rooms available at all because the cruise is at capacity. Needless to say, I had to make several phone calls and spend a lot of time finding an appropriate manager before they were able to “fix it” so we were all still able to go on the cruise. By Fix, I mean they changed the names around on the reservation, to make sure a adult was listed with a minor in each room. Mind you, this was very close to sail date so we had no other choice, and this “fix” effected us several times throughout our cruise when they could have easily told us this policy when we booked the cruise with the representative, so we could have worked out a solution early on before all the available rooms were gone. Getting on the ship wasn’t too bad and once on the ship, we head to the buffet to get food while the rooms were still being made up. The line was a mile long obviously with everyone having the same idea, so I went up and asked the employee standing at the front what other places were available to eat that were FREE on the ship. He mentioned 3, Johnny rockets being the only one we could understand, so we headed down there, all 8 of us with 2 elderly individuals in scooters. It took us 25 minutes just to get an elevator to take us down because it was so busy, just to find out Johnny rockets wasn’t free as the worker had advised. We ended up having to eat there anyway because everyone was hot, hungry, and aggravated. After eating we headed up to the rooms to find 3 of our bags missing from one room, and 1 bag from another room. At this point, it was past sail away time so we headed down the hall to find a steward to ask about the bags. We get half way down the hall and see two of our missing bags in front of another door. We found the lady that was taking care of all the baggage on the floor and told her about our bags being in the wrong place and one still missing on this floor and another missing on another floor. She wouldn’t let us take our own bags to our room, she said she would get them and bring them and find our other one, which I’m sure is some policy or something, but to be honest, they obviously didn’t do a great job the first time around so it was difficult to leave our bags, but eventually we did get all our bags that belonged at each of our rooms. We then try to set up the WiFi... I’ll just shorten that experience recall by saying we spent an hour between the WiFi desk and the App desk trying to get our WiFi package to work for all of us AND get everything re-situated with the apps because of how they had to list our names on the rooms to comply with their minor policy. (My information and plans were listed on my husbands app and our daughters on his, etc). After all this time wasted, we noticed we had different dining times listed on our sail cards even though we had prearranged to all eat at one time at the same table, this was apparently due to them rearranging our names due to the minor policy again. So next we go to the dining area desk and speak with them. Spent several minutes with them not being able to resolve it, so we were told they would contact us in the morning. We went back to the room to change and get ready for a late night show and the phone rings. It’s a lady from the shore excursion desk telling us we won’t be able to do the tours that we had arranged prior to boarding and had ok’d directly with the tour operators themselves. At this point I just told her I’d call back in the morning because we had spent the entire first day handling issues and had not been able to enjoy anything and I was finished. The second day we wake up and go to breakfast in the dining hall, and were met by two very rude employees. Apparently it is a very BIG inconvenience for the workers if you have a large party and/or scooters which we had both. We left breakfast feeling awful. Now looking into the RC app, our dining time now shows late dining instead of early dining and my daughter gets a notice on her door that our dining time was changed to a different dining area but with early dining, so off to the dining place we go again to verify what was going on. 30 minutes later, No one can figure out how the late dining got put in, and they verified the dining in the other dining area was correct. Ok fine.. so we go down and check out THIS dining hall and find it right next to the casino. You can smell a horrific smell of smoke coming into the restaurant and my daughter has health issues so obviously a smoky dining room isn’t going to work for us. Back to the dining booth with another promise of someone going to handle it before the day is up. Thankfully we had specialty dining that night and didn’t have to eat in the regular dining room. At this point, I again contact the executive office and let them know we have spent all of the first day and most of the second just trying to deal with issues and I was just about to the breaking point. I paid a lot of money to enjoy myself and be stress free; not spend the entire day handling problems. I then proceeded to the shore excursion desk to try to deal with the call from the night before. They told me I needed to go to guest relations because they knew nothing about anyone calling. I get to guest relations, wait in line for 15 min for them to tell me I needed to go back to shore excursions. I proceed back to shore excursions, and no one is able to tell me why the person called or what was wrong with my shore excursion. I spent over an hour there, had a break down and started crying, and finally she contacted the manager of the shore excursions. He also had no idea what was going on and said he would have to wait until the evening when the other workers arrive to find out who called and why they had called (because apparently she is the only one that knows what is going on with my shore excursion??) and would get back with me later in the evening. Also thankfully we didn’t have shore excursions until the 4th day. We went to dinner at our specialty restaurant and everyone was so nice. We thought it was because of the specialty dining, but the waiter actually asked us what happened for the dining manager to get involved because apparently they told him to treat us well. We also had a visit that same evening from the head of dining to hand deliver our new dining table number and he mentioned to let him know if there was anything he can do for us from here on out. While I agree that was great customer service, I don’t think people should have to complain to get treated nicely. We took a carnival cruise prior to this one and everyone was accommodating and kind all the time. We did have a great dining experience for the rest of the cruise in the evenings when they apparently knew who we were. The remaining lunch times were still met with rude staff that was annoyed at our large party and the fact that they had to accommodate us with disabled individuals. That evening when we got back to the room, we receive a phone call from the shore excursion manager saying even though we had prior permission to have the scooters on all of our excursions with the tour directors themselves, one particular excursion is now saying we have to push wheelchairs instead of use the scooters. These are the comments from the tour director after sending in a long questionnaire and all the dimensions of the scooters, and the height and weight of the people driving them etc.. Comments:  “So long as the guest can navigate 3 stairs on and off the bus/boat and the scooter/wheelchair can collapse and fit under the bus they are welcome to join the tour.” So now, even though we spent all this time and effort, sent in all required information they needed to get approval and got the approval from the tour directors themselves, they are now changing their mind and the shore excursion manager said there was nothing he could do because it was the tours themselves, it wasn’t Royal Carribean. (We did go on this tour with the wheelchairs and found we could have maneuvered the bus way better with the collapsible scooters versus the wheelchairs, not to mention all the effort it took for us to push them around all day, so it was extremely disappointing to say the least). If everyone wasn’t looking forward to getting off the ship and seeing the area, we would have just cancelled the tour. We actually seemed to have issues all throughout the cruise ship with accommodations and their scooters. In the dining room, the elevators, shops, etc. Their room steward told them that they only needed to call in the evening and the steward would come and pick up their scooters, charge them, and bring it back in the morning at what time they request, but 75 percent of the time they called, no one answered so we had to find a worker each evening to call for us. On the second day, a lady called my mother and was very nasty to her telling her she can not leave the scooters in the hall during the time they are in their room. We asked the Steward again and he said it was fine to leave them and no one could figure out who the mysterious lady was that called and was crazy about it. On the last day, we had two nice people who pushed my mother and my grandmother in wheelchairs part of the way but changed to another two individuals halfway through, around security. When we were outside, the guy told my mom she could keep the wheelchair out there until our ride arrived since we had to leave the scooters on the boat, but the lady pushing my grandma asked if she could stand on her own and then told her if so, she needed to give the wheelchair back. Now my grandma is almost 90 and can’t stand for more than a few minutes so I asked the lady if she could leave the wheelchair like the guy left moms, and she said she couldn’t and took it and started walking away. I followed her and asked her nicely to leave it and she said it was Royal Caribbeans policy they couldn’t leave more than one wheelchair (so if you have 2 disabled people, apparently one is out of luck). I ended up following her and tried to get her name off her name tag and she ripped her name tag off and started yelling about how she will call the cops, and she would not allow me to get her name. She finally went through a door and screamed to the guy that I wasn’t allowed in there, and I was just trying to explain that I wanted her name and even the guy tried to look at her name badge and she grabs it out of his hand and yells at him to quit touching her. He tells me who her manager is, I go speak with him but couldn’t give him much information on who she was because she snatched her name tag, and he said he would go and try to find out who it was but at this point our ride was there so we had to leave. I have never been treated so awful, not to mention my 89 year old grandma was left outside with nothing to sit on and there was no benches available. Also this problem was very minimal compared to the rest, but we found a few times when we went to go do activities (carousel and zip line specifically) they were closed even though they were suppose to be open. We also ordered room service with cokes and water and specified we had the drink package to cover the drinks, but when they brought it they brought Evian bottled water instead of the bottled water that came with our package and canned coke instead of a glass of coke that would come with our package. We ended up with over a $30 room service bill which should have just been the $8 service fee. Also, the “jewelry making class” consisted of you purchasing your own jewelry kit and following the directions to make it yourself while trying to hurry up and get it done before the next class started. After this, we did not attend any more of the “classes” and even cancelled our cupcake decorating class we had scheduled. We chose Royal Carribbean because their customer service and overall cruise experience is suppose to be unmatched, but found out first hand things aren’t always as they seem. I will give a huge shoutout to our amazing waiters for our regular dining time and our stewards, both which were very funny, nice, and accommodating. The shows were great, and the food was good, but overall extremely disappointing for the money spent and the time wasted dealing with all the problems. Read Less
4 Helpful Votes
Sail Date: January 2019
We have been avid RCL cruise customers for years, but I am not so sure that will continue into the future. We selected this cruise as a birthday trip for my daughter, The ship looked great and this would be our first Oasis Class ship, ... Read More
We have been avid RCL cruise customers for years, but I am not so sure that will continue into the future. We selected this cruise as a birthday trip for my daughter, The ship looked great and this would be our first Oasis Class ship, well the ship is beautiful but the crew is Rude!!!!!!! . the room stewart was the works we have ever encountered, the restaurant wait team was not interested in providing even basic service. Oh my god was the champagne bar bartenders are unprofessional, they spent most of their time making fun of the customers. I stormed out after they started making pig noises at a overweight lady customer behind her back, and I must admit that several of the passengers were enjoying their antics RCL keep preaching to wash your hands but, we constantly found the public bathroom soap dispenser empty, and the bathrooms were disgusting. We also elected to get the Key program. the internet was worth it but the rest was a waste of money. No priority embankment, but they said there would be, we were looking forward to not carrying around our checked bags, but with how efficient RCL has become with the boarding process it just wasn't needed since our cabin was ready early. The one item i was excited about was the privet time with the zip line, rock wall and flow rider. well don't get to worked up, all of the private time is extremely early in the morning or during dinner. and there are not the many times included. The first night when the bags were dropped off they just dropped them anywhere in the hall, not by your stateroom but anywhere there was space, well we got to meet all of our neighbors waking up and down the hall looking for bags. Hey her is one we would yell out, then the nice ladies down the hall would yell back, do you see ours??? Nope. the question, So is auto tipping leading to less service? Read Less
5 Helpful Votes
Sail Date: January 2019
The ship it's self was just OK. We had a balcony cabin that was smaller than other lines we've used. There were no noise restrictions and people above us on their cell phones at 3AM on their balcony. When we complained to the ... Read More
The ship it's self was just OK. We had a balcony cabin that was smaller than other lines we've used. There were no noise restrictions and people above us on their cell phones at 3AM on their balcony. When we complained to the front desk it was like talking to a wall. I'm not a drinker but my wife is. When we wanted to purchase one deluxe drink package and one pop package we were not allowed to. We were told that we both had to purchase only the deluxe package. Sorry but I'm not ever going to pay $495.00 for one or two Coke's per day. That won't happen. We went to the dining room meal only once and we were so rushed through our meal that we couldn't enjoy it. We then started to go to the Windjammer but that wasn't a good experience either. The room closed at 9PM sharp. That's great but their shows start at 7pm and ran until 8:45 or 9PM. Other of their on board restaurants advertised that they were open till 9PM but really were closing down at 7PM. On the last Saturday we went down to the Windjammer at 6:30 only to be told it was closed because of the Jewish Sabbath and they had paid to have a private dinner there. We were told we could go to eat pizza up on deck 5. Bad move, really bad move. Entering and leaving the ship was good and well organized. The staff to traveler ratio was small. Often my wife spent more than an hour waiting for a drink staff to come by. We didn't buy the drink package and saved a ton of $'s. We aren't penny pinchers but their prices for bar drinks is high compared to other cruise line. It was really obvious that Royal is all about the bucks and not about the customer experience. We're going back to Norwegian and Holland America. Good Bye Royal! Read Less
8 Helpful Votes
Sail Date: October 2018
I could not be more upset about our experience on this ship. Starting with the staff: Other than the gentleman that kept up our room and our main dining wait staff everyone was rude, and underwhelming. No one seemed to know where ... Read More
I could not be more upset about our experience on this ship. Starting with the staff: Other than the gentleman that kept up our room and our main dining wait staff everyone was rude, and underwhelming. No one seemed to know where anything was on the ship and acted inconvenienced but our fairly simple requests or questions. I was referred to kiosks several times to try and figure it out myself. As for the amenities on the ship, the pools were drained and repainted for almost 2 whole days half way through the trip, they were jackhammering and repairing the floor in the promenade at close to 9am another day. Everything offered seemed to be at an additional cost and the few things that were actually included were cheaply done and minimal. Our bed in our balcony stateroom consisted of two poorly kept pieces of foam folded in half to form the grand canyon on top of a sad excuse for a mattress. The best part was the interior balcony we had was over the boardwalk which seemed to have a lot of activity until close to midnight and made it nearly impossible to sleep. Between Aqua Shows and dance lessons the activities were almost endless. We couldn’t enjoy almost any of them because every time we tried to reserve a show or participate, it was at max capacity. The food was repetitive and sad to say the least. Don’t let me forget how I was conned into buying a $250 drink package because my boyfriend wanted to add on the alcohol drink package to his seapass. Seriously? If you’re going to take advantage of people like that you could at least have the pop machine in more than a couple places completely away from where our stateroom was. I’d truly be curious to know whether I was able to drink my monies worth. Scratch that, I’m sure I did being that no drink seemed to cost less than $10. But I guess you can do that when we’re at your mercy. We were able to do some of the excursions affordably by getting them on the ports. Same ones listed on RCCL but for close to half the price. I felt taken advantage of and that someone had their hand in my pocket the entire time. Sad when you spend a couple THOUSAND dollars between us. Oh and somehow our onboard credit promised at booking was no longer there once we were on the ship, interesting? I could go on but I feel that this should get the point across. I am beyond disappointed and will consider princess or another cruise line for our trip in the spring. Read Less
9 Helpful Votes
Sail Date: September 2018
Cruised Sept 23-30 Chose this cruise because it was my first time on Allure and the dates really worked for my schedule. The service model on this ship is broken and they could really use a week off to retrain everyone (not going to ... Read More
Cruised Sept 23-30 Chose this cruise because it was my first time on Allure and the dates really worked for my schedule. The service model on this ship is broken and they could really use a week off to retrain everyone (not going to happen). I tried to write my experience in 3 categories. NEGATIVES 1. Upselling is out of control. Once you step foot on the ship you're being up-sold if you take a spa treatment, sit in the main dining room (while you're eating) or just going to get a drink. I understand being hustled in the various ports of calls because in most cases we are dealing with people who see us as well off compared to their circumstances, but the hustling aboard the ship to enrich an already wealthy corporation that I have already paid thousands to have a relaxing time, is offensive. 2. Took me a few days to realize that the bar folks did not need to present a white ticket for each drink and that this was a cheap ploy to get an "additional tip". This practice was pervasive. We had full drink packages and based on our sea pass cards the waiters knew that. Every drink includes a tip but the ticket has a space for "Additional Tip"????? I guess this is RCCL way of trying to make the tipping process transactional instead of tipping at the end of the cruise. I made a point of tipping at the end of the cruise the three people who did not present these tickets. 3. Some of the folks in the food and beverage service could really use some training on how to relate to guest and just good table manners. This was so pervasive I have to conclude that it is a lack of training issue POSITIVES 1. Pool life guards were very attentive and watchful during EVERY shift. This did not vary from person to person. It was consistent. 2. Room Steward was friendly and cleaned my room like magic. He cleaned twice per day without ever knocking on the door. It just happened. 3. Getting on and off the ship was relatively painless Read Less
7 Helpful Votes
Sail Date: July 2018
I was recommended by friends to take my first cruise to the Carribbean. After signing up for the cruise, and fully committed to taking this trip, more than once, an excuriion I signed up for was cancelled, and one was cancelled on the ... Read More
I was recommended by friends to take my first cruise to the Carribbean. After signing up for the cruise, and fully committed to taking this trip, more than once, an excuriion I signed up for was cancelled, and one was cancelled on the day of the event. Unfortunately, I learned three days of getting to the first port was way too long. What was really disappointing was the lack of QUALITY activities for adults. The food was mediocre and frequently not warm. The entertainment was substandard in the areas of comedy and adult nightly entertainment. I also found it hard to believe that I could not have a hot shower. Instead, all my showers were lukewarm at it's best. I was not the only guest that felt this way. More than one guest concurred with opinions, which I learned upon disembarking from the ship. I do not recommend this ship. Read Less
6 Helpful Votes
Sail Date: June 2018
Crew overall was not friendly and had multiple rude comments from crew. Room attendant was great her amen was Yvette! Bar staff on board should be completely revamped aside from a select few! The cruise was very indirect and overall not ... Read More
Crew overall was not friendly and had multiple rude comments from crew. Room attendant was great her amen was Yvette! Bar staff on board should be completely revamped aside from a select few! The cruise was very indirect and overall not consumer friendly! Staff had no sense of urgency to tend to customers and if your taking children under 12 I would strongly recommend not going on this ship. My kids did not have anything to do as planned activities are ran by other customers on the ship not by any member of the staff although they are scheduled, it's a teenage and kid free for all so it resulted in my 9 year old being left out until I intervened! I've been on Carnival multiple times and never experienced anything like this cruise! I will not be cruising Royal again! I apologize to the few staff that were great! Read Less
4 Helpful Votes
Sail Date: May 2018
Wanted to go on a big ship and always liked Royal Caribbean. First 2 days on board the main upper deck dining room they only opened one side of the entire dining room (1/2). I asked a dining staff officer, he said they were getting ready ... Read More
Wanted to go on a big ship and always liked Royal Caribbean. First 2 days on board the main upper deck dining room they only opened one side of the entire dining room (1/2). I asked a dining staff officer, he said they were getting ready for lunch. OK, so why was the same side closed during lunch. They lied and thought no one would notice. It gave me the impression of a lazy and uncaring dining room staff starting with the officers and ending with the waiters! Very dishonest and lazy staff. We had to wait in line daily to get into the top deck dining facility for breakfast and lunch. The tables were almost always dirty. I did not see the staff cleaning the tables expeditiously so others can use the table. If you wanted to sit down you had to clean your own table. Again, gave the impression of a lazy and uncaring staff. One night I went to the main dining room on the 4th floor and they treated my wife and I as if was not welcomed, we were a burden. First, they had us wait for a table than said we had to go to the 6th floor dining room for a table. I understand this is a busy time but no excuse for making me and my wife feel ignored and unwelcomed. The waiters need to be more decent and polite. No one came to introduce themselves as our waiter. I had to stop a waiter to get their attention for anything. Each time I needed anything I had to stop a waiter. Then they acted like we were bothering them. One female waiter even was very rude when I asked for more melted butter for the lobster tail. I was so upset when we left there that I told another officer outside the mess about this and nothing happened. I also went to the front customer service desk and complained again. The next day after we came back to our room there was a plate of strawberries covered with chocolate with a business card. No explanation or apologies? By the way, they strawberries were not good. What about a hand-written note from the head waiter saying he was sorry! Oh, I know, he was too busy. On another night, I witnessed an older woman being ignored also. She was asking for a smaller spoon for the small child she was with and the waiter just blew her off. She could not leave the child alone at the table to go find the spoon. However, the waiter didn’t care, he walked away. If he did not understand English, he should have asked another waiter for help. I had to go and find a small spoon and give it to the older lady. I guess I should be paid for my service. I did his job. Another night my wife and I went to shop during the purse sale. The person that helped us was friendly and convinced my wife to purchase another purse. When we finished Carolina (Royal Caribbean employee) gave me a “VIP” card for an additional discount in the wrist watch store. She told to ask for Carlos. We did and he was busy with another customer. Since he was taking a long time he asked the other employee to help us. When I found a watch I wanted (Citizen), I showed him the card Carolina gave me that night and asked him about the additional discount she had told me about. He said No, the watch had been discounted 35% and that was it. Ok, but then why do the other Royal Caribbean employees tell you about the additional discount? Again, with the lies, this time to get you in the door to spend more money? That’s the ships theme? I also saw that there was no cleaning during the cruise. In other cruises I have always notice someone in all areas constantly cleaning the floors and bathrooms and general facilities. On this ship I did not see that emphasis. It seemed dirty at times. Several bathrooms were not cleaned hourly and I had to go elsewhere to use a decent clean toilet. This gave me the impression of a lazy and uncaring staff and management. I guess you cannot expect more when a ship’s officer lies to you! The ship screams attention, from the worn-out seats to the stained toilets that were not cleaned when needed. All in all, the ship was not in good shape. You could tell that there are areas that need attention. It needs to be refurbished now. This ship was one of the worst ships I have seen in my cruising. I have cruised with Carnival, MSC, Norwegian, Royal Caribbean Cruise lines. This cruise, ship, and staff have soured my opinion of Royal Caribbean. If I was to rank these 4 companies, Royal Caribbean would rank last! This cruise was by far the worst of all the cruises I have been on! Read Less
1 Helpful Vote
Sail Date: April 2018
I've been on the Allure 3-times in the past couple of years: twice in the past six months. The food is luke-warm and tasteless. If you are diabetic, then avoid this cruise. Windjammer and leisure dining locations only offer ... Read More
I've been on the Allure 3-times in the past couple of years: twice in the past six months. The food is luke-warm and tasteless. If you are diabetic, then avoid this cruise. Windjammer and leisure dining locations only offer "No sugar added" lemon and chocolate chip cookies, which taste like glue. On a couple of occasions, there was a second option: "No sugar added" mouse. They don't even put out cheap sugar-free Jello. The evening dining room has only one diabetic dessert: a "no sugar added" mouse or worse. No sugar free cheesecakes or anything. The photo department lost my photos on all 3 cruises. When I complained about the time I spent and desire to have them, the manager said, "It's a big ship!" I told her it's never happened accept on the Allure. That was her response! I guess she was saying to take a smaller ship if I want better service. If you gamble, don't plan on any comps from the Casino or rewards. I played 7 hours, betting $10-25 a hand, and they said I would have needed to gamble 4-times as much to get a $100 certificate towards a future cruise. They admitted their rewards are terrible compared to other cruise lines. They were truthful about that! The casino host argued with me and was so rude. She told me I didn't know what I was talking about! Embarkation held me for 2.5 hours, claiming I owed them $1,376. I was told I wouldn't be allowed on if I didn't pay. I told them I have travel agent credentials and showed them my cruise contract and confirmation, showing I paid in full at the time of booking. As the ship left, they let me on at the last minute. No apologies or any word from ship staff. After being irate for 3 days, I went to the front desk manager to complain. She said that these things happen. Wow! We went to the spa and were over-charged for services that we told them three times that we didn't want. Its like a used car lot trying to get a treatment without buying their products. You have to tell them "NO" three times over, or more. It's why I seldom do spa treatments any more: for this very reason! After arguing with the rude spa manager and being blown off for six days, a trip to the spa finally got the charge corrected, after she made it clear it was our mistake and she was doing us a favor. I will never get on a RCL ship, again. The ship is beautiful, but the staff is rude, food is terrible and the service just sucks. Read Less
4 Helpful Votes
Sail Date: December 2017
For our 25th anniversary, we decided to go on a week long cruise from Fort Lauderdale FL to West Caribbean because it seemed fun for us to spend time together. On our 3rd day, my daughter felt like she had slight fever and we didn't ... Read More
For our 25th anniversary, we decided to go on a week long cruise from Fort Lauderdale FL to West Caribbean because it seemed fun for us to spend time together. On our 3rd day, my daughter felt like she had slight fever and we didn't have the thermometer so I took her to the medical clinic and had her temperature taken to see if she's actually sick and needed resting before spreading it to others. The lady at the clinic there told me that my daughter has 100 degree fever. I said "thanks" and said "we don't need any treatment and she will just need to rest until recovered as this is the cold/flu season". That lady told me that "unfortunately she has fever and we have to test her for flu." I said I don't want to pay for it. She said we have to go through the process and made us fill out paperwork. They tested and said she had a flu. They quarantined her in her room for over 3 days. No one there told us anything about the charges until the last day when I saw high medical charges on our bill. I went to the customer service desk to complain and was told to go home and call customer service for help. I went home with the high bill, called for help. It took them until today, Feb 14 (2 months and a week later) to call and let me know that they had decided to not credit any penny for the medical bill or for locking my daughter in her room for over 3 days. We all didn't want to leave her side that long while she's in her room for those days so we kept checking on her and didn't really do much for those days at all but that's is not anyone's fault. My daughter is also vegan. If you are a vegan, there's almost nothing but salad on the ship for the whole week. She lost 6 lbs after the week-long cruise (and she was already very thin to start with). We paid a lot of money for the nice ship "Allure of the Sea" to celebrate our 25th anniversary. We could all tell that a lot of people were very sick with cold/flu on the ship and none of those reported to the medical clinic so none of them got charged or locked in their rooms except for a very few honest people like us. We wanted to know if we should stay away from getting others sick and went to check to make sure that she had fever before we told her to stay rested away from people. That's what happened. Meanwhile, all other sick people went around and got all of us sick. Not fair at all. Not to mention, there was no room cleaning for 3 days because my daughter was sick. We still gave the full daily tips for our cabins for the whole week. We just wanted to get the credit for the unwanted medical test bill and possibly some for the three days that my daughter got locked in her room which is fair. Royal Caribbean didn't credit us for messing up our celebration. My daughter didn't get to see the Caribbean islands and she was so upset that they charged her full week of cruise and even the unknown medical cost. We live in Florida and have a lot of friends here who go on cruise all the time. No more Royal Caribbean cruise for us from now on. Some tip for you cruisers: Do not go on the cruise during the flu season because there are a lot of people with flu who do not go to the medical clinic and those will spread it to you if they are not careful. And if you GET SICK on the Royal Caribbean cruise ship, THINK before you CHOOSE EITHER going to the clinic and pay for the high bill even without your consent OR do not go to the clinic and enjoy your resting to recover from anywhere on the ship just away from other people. Apparently the second option is what Royal Caribbean wants for making more profit from sick and honest people. Read Less
2 Helpful Votes
Sail Date: December 2017
I wanted to try a large ship. I'm a cruise travel agent & I toured the ship and was super excited about going on the ship. This is what happened to me. We were on the sailing Dec17-24 on the Allure of the Seas. On day 6 I ... Read More
I wanted to try a large ship. I'm a cruise travel agent & I toured the ship and was super excited about going on the ship. This is what happened to me. We were on the sailing Dec17-24 on the Allure of the Seas. On day 6 I started feeling feeling the effects of gastrointestinal virus/norovirus. A paper was left in our cabin to inquire if anyone in our cabin got sick. I filled it out and heard nothing back from RCCL. I contacted them on Facebook but was unsatisfied with their responses. They said they would be unable to compensate me because I didn’t report my illness while onboard the ship. (To the ships doctor) I didn’t ask for any compensation. I wanted an update on my report that I got sick as a result of something that happened while on one of their ships. They wouldn’t give me that either. Very poor customer service experience. 6500 people - read online there are more and more reported cases of people getting sick onboard. I didn’t feel that RCCL cared or was compassionate or sympathetic to my letting them know what happened to me. I took all the precautions. I washed my hands frequently, used Purell (which honestly wasn’t really enforced heavily on the ship as you would have expected. ) I took vitamins and emergen C every day. Still I got sick, cold and gastrointestinal/norovirus! This is a growing problem and needs to be seriously addressed. I saw a lot of people and coughing while onboard, hence the cold I got. So disappointed that they just didn’t care. ***The ship was gorgeous, the shows were awesome, the food was good and the service for the most part was great. If there hadn't been so many people sick and so many children the cruise would have been much more enjoyable for us and would have gotten rave reviews. I don't feel RCCL did enough to stop the norovirus or the sick people from boarding the ship. Read Less
3 Helpful Votes
Sail Date: November 2017
Ship was recommended a colleague. The Allure of the Seas is a fantastic ship with gorgeous venues like Central Park, Board Walk and a Promenade that are spectacular! It is extremely easy to navigate given it's size. Restaurants ... Read More
Ship was recommended a colleague. The Allure of the Seas is a fantastic ship with gorgeous venues like Central Park, Board Walk and a Promenade that are spectacular! It is extremely easy to navigate given it's size. Restaurants offer exceptional meals and service. We dined mostly in the ICON Restaurant, and the experience every night was top notch!!! The service staff was very professional and attentive. Also, Chops Steakhouse is a must for the cruise dining experience! Our balcony cabin was immaculate and clean every day, thanks to the most attentive staff. We booked our Entertainment in advance and every venue was a fabulous experience. We are a married couple that have experienced several cruise lines, including RCL and I think we can honestly say that we have decided that Royal Caribbean is an exceptional cruise experience. They really do it right!! Totally recommend this ship and we will try to sail again with Allure! Read Less
Sail Date: November 2017
It started poorly from the time before of boarding until the last morning, 1. They dont honor referral credits to all they owe them too 2. one word misleading 3. ports terribly unsafe had knife pulled on me in jamaica. Keep in ... Read More
It started poorly from the time before of boarding until the last morning, 1. They dont honor referral credits to all they owe them too 2. one word misleading 3. ports terribly unsafe had knife pulled on me in jamaica. Keep in mind I never signed up for this port but bought excursion for that port once RC changed ports to green grotto and water fall climbing turned out to be locals begging money and threatening violence in front of my nine year old son. please be very careful in jamaica. 4. even though gratuities are added to ticked price of cruze the workers still expect and sometimes ask for tips. 5. 1 drink at bar 11.00$ US 6.if you want soda be prepared to pay for it 7. the food on board is not easy on digestion 8. This company is so screwed up they sent me a survey asking how i liked ports they never stopped at 9. Captain of ship never made himself available to guest, maybe if I payed more? I dont know 10. I'm happy to be back from vacation not the other way around. Read Less
Sail Date: November 2017
I am now spoiled. The Oasis class cruise ships are incredible. Every future cruise ship will be judged against this ship. My only criticism is that the pizza from sorrento's is not very good. I am a bit of a tech weenie. and ... Read More
I am now spoiled. The Oasis class cruise ships are incredible. Every future cruise ship will be judged against this ship. My only criticism is that the pizza from sorrento's is not very good. I am a bit of a tech weenie. and this ship had the best internet service of any ship. definitely get the internet service(VOOM). Turn on WIFI calling, put your phone in airplane mode, turn on WIFI and connect to VOOM. You will now have the ability to call and text anywhere on the ship. We had a party of 13 and this proved invaluable keeping in touch with everyone. This ship is excellent for families. The family facilities(daycare and activities) are the best of any ship that I have been on. Central Park, boardwalk, and the royal promenade are incredibly spacious and airy. Although there is plenty to eat, there seems to be a trend of more and more things costing additional on cruise ships. On the boardwalk, both Johnny Rockets and the mexican restaurant cost additional. Hamburgers and Tacos should not cost more. Central Park is almost all specialty restaurants. Room service(except continental breakfast) now has a 7.95 per order fee. Read Less
3 Helpful Votes
Sail Date: October 2017
We choose initially the cruise for the ports of call but after the hurricane Irma the itinerary was changed for ports more cheaper and we didn't get any credit for that. We stayed in a interior cabin because we love to sleep late but ... Read More
We choose initially the cruise for the ports of call but after the hurricane Irma the itinerary was changed for ports more cheaper and we didn't get any credit for that. We stayed in a interior cabin because we love to sleep late but the walls apparently were made from thin paper since we hear our neighbors the whole time and the nightmare started the very first day. The dining experience wasn't the way we expected, we thought it gonna be better and tasty than other cruises we were before, we were so wrong, it was pretty disappointing specially with the menu selection. To assist to the show to need to register before and some times they don't have availability for some of them and of course to have to wait in the guest service line to do it. Another disappointing thing we founded was the sea day with not brunch service and my previous experiences with another cruise line was always a must the brunch specially with the fillet mignon in the menu. It you want to enjoy the sauna and steamer after your work out be prepared to pay for this service, same thing if you need iron your clothes for the formal night, not laundry room like in other cruise line. That was our second time cruising with Royal Caribbean and the experience was bad and expensive and most of all disappointing. Read Less
2 Helpful Votes
Sail Date: September 2017
My husband and I chose this cruise based on where we were visiting. This was a 25th wedding anniversary gift to ourselves. We started looking into destinations for months before we made our choice. We decided on Nassau Bahamas, St. Thomas, ... Read More
My husband and I chose this cruise based on where we were visiting. This was a 25th wedding anniversary gift to ourselves. We started looking into destinations for months before we made our choice. We decided on Nassau Bahamas, St. Thomas, and St.Maarten. We chose one excursion, Atlantis dolphin shallow water program.A Royal Caribbean trip advisor helped us book our trip, he also booked our air travel. We have saved for this trip for a few years. We also purchased trip insurance since this was such an expensive trip. I understand that weather is not under the control of Royal Caribbean. We were scheduled to leave just a week after hurricane Irma. We had hoped they would choose to reschedule our cruise. We checked twice a day on their website for updates. Royal Caribbean put out updates at 12:00pm and 6:00pm. They made a change to our itinerary but did not cancel the cruise. My husband and I decided to use our trip insurance. I contacted Royal Caribbean to let them know we want to reschedule. I spoke with Greg, he informed me that i could not do that. i had read my insurance paperwork i knew it would cost me 25% a cost we were ready to accept. He informed me that Royal Caribbean is the holder of my insurance. i can cancel but i lose 25% and my airfare. He informed us that we have to call the "insurance company" and gave me the number. I was a little upset that our airfare was not covered, but called the insurance number. I don't remember the ladies name that i spoke with. i asked her to go over our insurance policy with me. she confirmed what Greg had said about the airfare. My husband and i decided we would go ahead and lose that money as well. we just did not want to go and see all of the devastation. I told her we were just going to reschedule we understood the cost. then she tells me they have three month to finish our claim. she went on to explain that they have three months and they will reject our claim. the insurance company will pass our claim back to Royal Caribbean and they will take three months but will give us 75% in ship credit to rebook. Six months is how long they would hold up my money before i can rebook. We had another decision to make. This time our decision was ok we will just go. We arrived in Florida the day before our cruise. The night before we were still set to go and no other changes were made. We arrived to board the boat and as we are checking in they give us our updated itinerary. Our trip was now going to be Nassau Bahamas, Labadee Hatti, and and Falmouth Jamaica. While some may want to go here we had not chosen this. We set said and our first stop is Nassau. Remember I said we booked an excursion. The cost of the dolphin encounter is $179.00 per person. I was ok with the cost this was my big vacation right. We have to be off the boat very early to get to the dolphin excursion. We arrive at Dolphin cove and as we get off the bus around 8:15 am we are told the first bus back is at 1:00pm. We were welcomed and told our dolphin class would start around 9. We meet with the trainer who informs us that we have to catch the bus back at another location. Then we are split up into smaller groups and we are informed we only will have 30 minutes with the dolphins from start to finish. We are taken to a small classroom and taught some things about the dolphins. they give us a wet suit and then lead us to the dolphin area where the timer starts. this excursion is nothing more than a posing with a dolphin class. Then we were aware the photos were costly but were prepared. Our pictures were not in focus and poorly done. We have showered and turned in our wet suit, there is no do overs. We pay for them anyway. I look through the gift shop and we go find out where the bus will be at. I check the time and it is only 10:45. There is a nice lady who tells us we have to walk through 2 different hotels to get to the bus. Then she said there is an aquarium. We decided to ask where it was as we have a lot of time. It is a very ,very long way to get to this aquarium(it is not what I think of when i hear aquarium). it took us 15 minutes to get there. The lower area of the hotel did have some glass in area with a couple sting rays and fish. I did enjoy seeing them but from start to finish you can see it all in 10 minutes. We continued on through the next hotel to where we have to wait for the bus. it was a very long wait. I do not think I will ever go on another Royal Caribbean. While the boat staff is good. Our room was great(Jose does a great job 8-548). The Allure of the seas was a nice boat. I do not feel I got what I paid for. I feel like i was forced on a trip I did not choose. I saved for years, researched places to see, made sure to buy insurance. In the end i went and tried to make the best of it. I really tried but it did not live up to my expectations. I was disappointed in my experience on Royal Caribbean Read Less
3 Helpful Votes
Sail Date: September 2017
Ship had propulsion problem and let us know right before we sailed. I called Cruise Direct to find out what my options were. They got on the phone with Royal Caribbean and we had a conference call. This was our 35th anniversary cruise and ... Read More
Ship had propulsion problem and let us know right before we sailed. I called Cruise Direct to find out what my options were. They got on the phone with Royal Caribbean and we had a conference call. This was our 35th anniversary cruise and we were supposed to be in port by the original schedule. First I asked for changing my cruise until Feb. 2018 and they wanted ~$2000 to change. I then asked to cancel, and they were going to charge 75% of the cruise cost. Cruise Direct and Royal Caribbean temporarily left the conference call and came back. There were no other options available (mind you the phone call lasted an hour). Cruise Direct advised me to go to Guest Services on the ship when we got on board and they would be able to do something. We did and only got a bottle of St. Maarten wine to make our anniversary. When we got on board our itinerary changed to Cozumel, Jamaica, and Labedee, Haiti. The storm was predicted to go right near Haiti, and I told my wife we would not be going to Labedee, I was right. They should have had the foresight to reverse the itinerary. We then had our cruise extended to Wednesday from Sunday. We were hoping to get back on Sunday before the storm hit because we live on the east coast of Florida and we did not put up our shutters before we left. Needless to say the rest of the cruise we watched the news and the hurricane and did not enjoy the cruise. We looked into leaving from Jamaica so we could go home, but it was very expensive to fly and I-95 was gridlocked and we would not have made it home on time to put up the shutters before the hurricane hit. I understand that this was an act of nature, beyond control of Royal Caribbean. The problem I have is the ship had a mechanical issue that Royal Caribbean knew about and was not willing to be held accountable for their neglect (parts issue, preventive maintenance program). Royal Caribbean was never honest, and we still don't know, why one engine on the ship was disabled (broke). Royal Caribbean's Guest/Customer Service does not get it. They do not understand that their neglect of the ship impacted people and they were unwilling (only if you were willing to pay for it) to do the right thing. Read Less
5 Helpful Votes
Sail Date: August 2017
Where to begin! -- We had 8 people in our party--we were told to bring either passports or birth certificates with drivers licenses. Myself and my daughters girlfriend did not have passports so we brought the latter. We were told we ... Read More
Where to begin! -- We had 8 people in our party--we were told to bring either passports or birth certificates with drivers licenses. Myself and my daughters girlfriend did not have passports so we brought the latter. We were told we could not get on the ship since we only had our original birth certificates and not a "government issued " one. So even though I bought a Suite and paid for everyone to go-- we were not allowed to get on. When I asked for a refund I was told that was never going to happen, The people on the dock while helpful were not the nicest most understanding. So after realizing we were not going to get on and the rest of our party was--we requested our luggage back so that we could fly to Washington DC that night from Florida, get a same day passport and then fly to St. Thomas from DC and meet the ship there. Greatly increasing the cost of my trip. However, while they gave my traveling companion her luggage, they were unable to get me my luggage prior to the ship sailing. So I was stuck going to Washington DC with just the Hawaiian shirt and shorts I as wearing... After spending thousands of dollars and many many hours in the pouring rain in Washington DC, we were able to get our passport using the same birth certificates that Royal Caribbean said we could not sail with--good enough for the US Government but R.C ? If only it ended there... My family attempted to go snorkeling but the water and jelly fish in the Bahamas was prohibitive so that did not happen-- the food in the main dining room was sub par at best and many many of the workers were rude. Additionally, on the Island of St. Kitts, we were bitten by Sea Lice of which I continue to have a rash from and the dining room food continued to be sub par, forcing us to go to the specialty restaurants and spend more money... Then to add insult to injury me and my travel companion had to get off the ship at 6:00 am when everyone else had to get off at 10:00 am leaving us stranded again for 5 hours... This truly was the trip from hell... Did I mention my son got food poisoning and had to get an IV and be quarantined in his room for 24 hours.... ? Read Less
13 Helpful Votes
Sail Date: August 2017
There are six examples of rudeness or a complete lack of caring that I can remember experiencing from the staff on allure of the seas. 1. We were with my daughter who is almost 2 years old and LOVES watching dances and musicals. When I ... Read More
There are six examples of rudeness or a complete lack of caring that I can remember experiencing from the staff on allure of the seas. 1. We were with my daughter who is almost 2 years old and LOVES watching dances and musicals. When I waited in line for guest services to ask if the Ice Games was a musical I was told that it was not and it was only people playing monopoly which sounds pretty terrible. I happened to stumble into the show on a later night and it was a full blown musical and my daughter loved it. This example was not about rudeness but more about giving disinformation. 2. On the boardwalk my 19 year old son and I went to get candy from the candy store. Got two small bags of candy and it was $6.75. When she said $6.75, I admit I was a bit surprised as it seemed high and said $6.75? She got very defensive and said if I wanted to come behind the counter to see how much it was I could. I said No worries, it is higher than I thought it would be but all good. She continued to insist I come behind the counter to check and I declined and politely said that I was happy to pay for it and get out of her hair as I was sure she was busy. She then took it up a notch and asked pretty strongly "Is there a problem?" At this point it was weird. I said if I can pay you $7 to get the candy and leave the store I would love to, this confused her but I was finally able to get out of there. Both my son and I were bewildered at what had just happened. 3. In the shirt store on the boardwalk next to the candy store I went to get a shirt for my son. I am guessing that maybe he was about to close or something as when I walked up to the counter the guy in uniform made an audible groan. At this point I was so used to being treated like I was a nuisance to all the staff on board that I blew it off. When we determined that the shirt was too large for my son, I asked, are there smaller sizes? To which he replied rudely and annoyed that all he had was what was on the shelf. Again, I blew this off as this was just the way allure of the seas treated the passengers and went to go back to the shelf by myself to see if I could find a smaller shirt. He raced over in front of me to say that it takes forever to refold the shirts and that he would look in a very annoyed manner. I just left. 4. My entire family (there were 8 of us, Perretti and Higdon) had the drink package and the entire cruise I had spent some of the time getting bottles of water which at every single kiosk or bar we knew we were limited to two bottles per card. At the drink cart outside the ice rink on deck 4 there was a guy that when I asked for two bottles he replied that he could only give me one so he didn't run out. He had quite a bit of water in his cart and I replied that every other place on the entire ship had given me two. He replied rudely that he didn't want to run out and I could take the one bottle or go to another kiosk. When I was shocked by his attitude he went one step further and wrote his name on a piece of paper in a "I don't give a rats ass if you complain" manner. Unfortunately I lost the paper but he was a middle eastern guy. 5. On the boardwalk at the carousel we went to take my daughter on it and it was around 6:30 maybe 7pm. The posted carousel hours were until 10pm. When we got there we asked the lady working the station and she said it was closed. When we mentioned the hours she rudely replied that It was closed and to come back tomorrow. The weather was not a factor. 6. We had a suite (14644) and not one time did a concierge come by the room. I have never experienced this on any cruise we have ever booked a suite. We got the automated messages but usually you can't get rid of the concierge for your suite, literally non-existent. This was not rude but more a "Lower than ever received" service as a suite passenger. The ship is beautiful, the best ship we have ever been on but the allure of the seas that we were on had the worse service we have ever had. I have had $99 cruises that had better, more caring staff. My guess is the ratio is about 3-1. To every one staff that does give a crap there are three that don't. When you have this many examples in this many departments it points to leadership. I would HIGHLY suggest reading the 1996 Harvard business review article by Jim Collins on core values and purpose. There is a lack of core values on that ship and if not corrected it will be a beautiful ship that people only ever book once and then tell all their friends never to go on. Read Less
4 Helpful Votes
Sail Date: July 2017
Royal Caribbean us not what it used to be, Royal was known for great shows, great food and great entertainment for adults and Kids, but what I see know if Royal Caribbean us big in promoting sales of items, now you in addition to what ... Read More
Royal Caribbean us not what it used to be, Royal was known for great shows, great food and great entertainment for adults and Kids, but what I see know if Royal Caribbean us big in promoting sales of items, now you in addition to what cruise fare, you have to pay for Soda, for rooms service, Royal became a company that nickels and dime for everything but the worse part about the vacation was the entertainments. I have taken my daughter on Norwegian Gateway last year and their kids program was great so I decided to take her this year and what I thought it was one of the beast ship in the world the Allure of the seas to celebrate her Birthday and I told her that if NCL had a good program for kids, Royal Caribbean would have a much better program, so she was so excited to go however she was very disappointed. My daughter is 11 years old and for an 11 year old to be completed bored on the ship that has a lot to say about the program. The program had a very limited activities, the room was over crowed and they had the same boring games day after day, there was no talent show, to karaoke no culinary event for kids nor other interesting activities for her, she broke my heart when she told me that she was so bored that she wanted to go home and my question was,,,, What happened with Royal Caribbean. She was even bored in the cabin as the program for kids on the TV was very repetitive and did not had too may options for her to watch, she told me that she did not want to come back to another Royal Caribbean Cruise because she do not want to be bored on her birthday vacation, not that is very sad! The other horrible experience is that the ship was over crowed, I cruise before on the Oasis of the Seas and although the ship was full, there were so many venues during the day and night that people were very busy in different activities and we did not feel the ship was over crowed but on the Allure of the Seas everywhere we went it was lines, even at the wyndham buffet, the lines were crazy which I never seen before, usually if you want to eat something fast, you go there, enter the café get a plate, get your food and find a place to sit and that’s it, at the Allure it was someone finding seats for people so that created a huge lines to go into the wyndham, this was too unpleasant. The pools were also over crowed, we could not even stand on the pool although the pool is supposed to allow only 23 people but it was way more than 23 people on the pool. The ship did not have any energy or the energy that we were a costume from previous Royal Caribbean cruise. The food was average just like the one in Carnival Cruise, it was not the delicious food that they used to make before, however the service of all the Staff member was great. I am not sure if other people that I spoke with are going to send a letter or even take a time to do this survey but they were saying that same thing I was thinking, Royal Caribbean has become a Mall with a lots of specials for people to buy stuff, Royal is not what it used to be in the past that had Great Food, (unless of course to pay) extra Great Entertainment for adults and kids, I do not thing with so many options I have that I will go back to one of your ship for a very long time. Read Less
1 Helpful Vote
Sail Date: June 2017
First let me start out by saying that in the last 2 years or so my wife and I have been 3 cruises with RC. And up until last week thought there was no better cruise line out there. However sadly our cruise on the Allure left me ... Read More
First let me start out by saying that in the last 2 years or so my wife and I have been 3 cruises with RC. And up until last week thought there was no better cruise line out there. However sadly our cruise on the Allure left me with such a bad taste in my mouth that I'm not sure I will ever return to RC. The ship is most definitely a sight to behold with plenty of activities to keep you busy and beauty and class every where you look. But sadly the service and attention to detail was lost at some point. We had booked a Grand suite ocean side and found that the room was extremely smaller than the grand suits on the smaller ships. Although embarkation was a breeze this is where the trouble started. Once we received our sea pass we noted that we were not given the deluxe drink package that we paid for (nearly $900) we brought this to the attendants attention and we were told that we would have to go to Bar services once we were on the ship and get it taken care of it ourselves. After that fiasco we decided to get some lunch while we were waiting for our room to be ready. We went to the coastal kitchen which was absolutely beautiful. Long story short 45 minutes to get a drink and another 40 minutes for our food with maybe a total of 15 people in there. On day 3 we had to search out the suite attendant and ask for shampoo /conditioner and bath soap since ours had not been replenished since we came on board. There was no hot water for showers, only slightly warm water unless you got up at 4AM. The rest of the trip wasn't any better, servers were extremely rude and often times non-existent. Sadly I could go on and on about the disappointments and horror stories of this cruise but what good would it do. I have never in my life written a review about anything, But after spending the money I spent on this cruise I felt strongly enough about this that I wanted to make it known that bigger does not always mean better. The same attention to detail and service that we had seen on the smaller ships that brought us to love cruising with RC was no where to be found on the allure. Read Less
5 Helpful Votes
Sail Date: May 2017
Our travel agent told us about the ship and we were certainly very happy with the entire cruise. The ship is so beautiful, easy to get around, and there was never a dull moment ! I loved the special shopping events on the Deck 5 ... Read More
Our travel agent told us about the ship and we were certainly very happy with the entire cruise. The ship is so beautiful, easy to get around, and there was never a dull moment ! I loved the special shopping events on the Deck 5 Promenade, as well as the delicious pizza available all day long on that deck. The Boardwalk Deck was fascinating as was Central Park. Our stateroom balcony overlooked Boardwalk and was a great place to enjoy our first cups of coffee each morning ! We took advantage of seeing Mama Mia -- what a great experience!! The show was truly enjoyable! Needless to say, the FOOD was exceptional! Wish I could go back for another week of cruising!!! I must add that embarkation and disembarkation was remarkably smooth! There is a very nice library and I took advantage of a varied selection of novels. The ship is so huge and there were never excessive lines to wait through for any sort of service. Royal Caribbean really knows how to pamper their guests ! Read Less
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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