3 Helpful Votes
Sail Date: June 2019
This was not our first cruise so we have had some experience to compare it to. First let me say I was highly disappointed when they informed us we would NOT be going to St. Thomas island because one of the "pods" had a bearing ... Read More
This was not our first cruise so we have had some experience to compare it to. First let me say I was highly disappointed when they informed us we would NOT be going to St. Thomas island because one of the "pods" had a bearing that may be going bad. Really? That was just the start and the only thing that was preventing this review was the fact that I did not know how to capture soooooo many sub-par experiences in one review (plus, I really do not want to relive the experience again). It was my 25th wedding anniversary and we had the whole 18 member family on board. The boarding process was atroshes and one big cluster muck from arrival in the transport to boarding the ship. Yes, there are a lot of guests to process, but i'm guessing this isn't their first rodeo and they should have it pretty dialed in. This crew on the dock, checking luggage, processing reservations, .... seemed like a bunch of rookies. You have been going for hours and now it's lunch time, oops, sorry the WIndjammer Market isn't open yet. When they did open a half hour late it appeared they were NOT ready for the rush of hungry passengers. This made dinner even more important. Since we purchased the dinner package it should never be expected that someone should say, "Well, it's not bad for free." It wasn't free and it was 3 shades worse than bad. It was a disgrace for an upscale dinner. Oh, the food was quality, but it was never even warm when it got to the table. By night 4 I was so disgusted I said to the head waiter, "Are you experiencing difficulties with the kitchen equipment, or do you alsways serve the food cold?" I'm not kidding, cold not even luke warm. The only night we had hot food was when we skipped the dining room and went to one of the "private" restaurants on board, Chops. Lunches were just as bad in the Windjammer and if you do not remember high school lunch hours and having to find a seat and eat as quickly as you could, well, this will bring that right back to the frontal lobe. Me and 6500 other people trying to eat in a place with about 2500 seats. Breakfast and lunch were the same as dinner and were seldom warm. Example, spinach omelot was so cold that it had like a shell on it. Disgusting. I'll stay away from talking about the pools, but if this is one of the main reasons you are going- to lie by the pool? Well, you better plan to get up very early, go place a towel of a book or something on the chairs you want so when the time comes, you will have a seat. The pool? If you planned to swim, rethink that. You can sit in the pool shoulder to shoulder with a couple of hundred other guests. No room to swim. We took plenty of exursions but every one was a mad rush to get off the boat and just as bad coming back. One of trips we were to gather with several hundred other guests for an early exit off the ship so that we would be able to avoid the rush and get to the ferry boat. We went to the auditorium at 10 till 11 as ordered. We sat there after being told 10 different times that "It will just be another 10 minutes." That's right more than an hour and a half later we left the ship WITH everyone else. There was no one telling our group to go, no signs, no guides, just following the crowd. Finally, probably a mile off the dock someone starts yelling, "If you are in group 2 you need to line up here." We all lined up and stood in the bahama sun for 15 minutes. Finally we start walking and we walk for what would appear to have been 4 miles. I wouldn't have been so mad except I wasn't allowed because of age, over 45 Read Less
1 Helpful Vote
Sail Date: May 2019
I choose this cruise because it did sail to St. Thomas. Several days before boarding I found out that they would not sail to St. Thomas as planned. Royal would not allow any refunds or transfers to another ship. They did not even notify ... Read More
I choose this cruise because it did sail to St. Thomas. Several days before boarding I found out that they would not sail to St. Thomas as planned. Royal would not allow any refunds or transfers to another ship. They did not even notify us. We found out by trying to book a shore excursion. We called Royal. They would not allow any cancellations or re-book or transfer to another ship. We spoke to the cruise director and captain about this. They just said they were following orders. The strange part about this trip is that we sailed right past St. Thomas on our way to a half of day in San Juan. San Juan is very close to St. Thomas, where we were promised a full day. The rest of the cruise was average. Moma Mia was good. Chops was great. Mainly for 30-40's crowd. I went in mid may to avoid all of the kids. I was wrong. Many kids on board. Had to leave chops and other restaurants because of screaming kids. Asked for a quiet table and each time they sit screaming kids right next to us even after a table change twice. No one listens. Read Less
3 Helpful Votes
Sail Date: January 2019
We were a little apprehensive about this cruise ship having previously been on the Oasis and concluded that these ships are just too large and the ratios of staff to passengers is poor generally resulting in a somewhat underwhelming ... Read More
We were a little apprehensive about this cruise ship having previously been on the Oasis and concluded that these ships are just too large and the ratios of staff to passengers is poor generally resulting in a somewhat underwhelming overall experience. However it was a celebration cruise and the itinerary was the reason for joining this particular cruise. We only started cruising 8 years ago, with this being our 5th cruise, all of which have been with RC, and whilst we have overall been reasonably satisfied with the cruises, the standards and quality have certainly deteriorated over the years particularly in the dining room. The dining room experience on this cruise was certainly the standout disappointment. In comparison to our first RCI cruise on Independence it was now far from a fine dining experience and could only be considered no better than the average type of fayre received at any mass catered hotel type event. Basically very bland and basic food, certainly not inspirational menus and continual lack of any real choice. Cold bread rolls now sitting waiting for you on your table as opposed to choice of a good variety of warm rolls served by your waiter. Attentiveness of staff is minimal, basically due to them all being clearly overstretched. Essentially if you want a fine dining experience now - you need to pay for it. Throughout the cruise it is now becoming more and more apparent everything is a constant up sell and the ships are increasingly adding more restaurants and services that are not included in the basic cruise price. The main issue with this particular cruise was the mydining option. There was a whole floor of the restaurant dedicated to this and it can only be described as complete carnage. It remains unclear if there are always waiting times of between 30 and 55 minutes that we experienced to get a table on multiple days of our cruise [certainly not experienced anything more than 5 minutes when used on previous cruises], or if this was a direct consequence of the large Armenian society group of 1000+ guests that were on the ship that appeared to monopolise the dining room from beginning to end of service. The groups were very large, very noisy, constantly moving around between tables and generally disrespectful of other dining room guests and certainly led to a somewhat unpleasant dining experience throughout our cruise. I understand RC hosting such large groups, but they need to also be very considerate of the impact on other guests as not only did this affect the dining room but also many venues around the ship that were closed for private functions again at the expense of other customers. This will certainly be our last cruise on RC until we have at least experienced some other companies' ships, and will be very surprised if we do return. The standards and quality have been on a continual decline, costs of the basic cruise significantly increased [not helped by the strength of the dollar] and only see RC now as nothing more than a money grabbing commercial enterprise. They have done their best to drive us away as customers, but I will miss their entertainment as this has always been top class. One tip would be to contact RC and make sure there are no large groups on board for the dates you decide to travel with them - and certainly avoid 3rd week Jan 2020 as the Armenian Society will be back - probably bigger than before..... Read Less
3 Helpful Votes
Sail Date: December 2018
The ship idea with several places like boardwalk, Central Park etc is amazing, but now the ship needs an urgent renovation and make up looks damaged in several places...in my personal opinion from my first travel in RCCL compared to no. ... Read More
The ship idea with several places like boardwalk, Central Park etc is amazing, but now the ship needs an urgent renovation and make up looks damaged in several places...in my personal opinion from my first travel in RCCL compared to no. Charge the hot breakfast almost 10 usd... Charge all day room service 10 Usd Overcharge in Johnny was cheaper No hot chocolate No capitán night with free champagne or Prosecco Fruit on cabin not offered To many people makes the employees unatentive and angry all the time Unhappy personal Charge for popcorn The waiters are so busy that forgets simple things like a glass of water or a coffe The bartenders in the boardwalk area are unhappy and rude. The ones in the pool are kind but also tired all the time Good things specialities restaurants are very good but for a high price 50usd Charge for baby’s club by day Charge for a filet or a lobster on MDR Find a very rude photograp from Colombia who yelled to my children to take the photos and make them cry The cabin was not very clean, same problem I think overworked employees My final opinion 7000 people’s makes a bad cruise experience related to attention, everywhere is crowded, the employees are very unhappy and provides similar attention rude, the desembark process is a nightmare. And the extra charges are everywhere I have travel in RCCL for 5 times but this is going to be my last time in a ship this size and also try to find another cruise lines. Because we paid a lot in extras that are offered for free in another cruise lines. Read Less
3 Helpful Votes
Sail Date: December 2018
I chose this cruise because I wanted to share the experience of a nice ship and warm weather with a great friend. My cabin and overall experience on board was great. The dining room service was wonderful as was the food. My experience ... Read More
I chose this cruise because I wanted to share the experience of a nice ship and warm weather with a great friend. My cabin and overall experience on board was great. The dining room service was wonderful as was the food. My experience when being off the ship is another story. My first excursion on a glass bottom boat in the Bahamas was terrible. Not only did we see few fish, but I got injured when a screw from a faulty seat punctured my leg. Back on the ship, I had to jump through hoops to get an appropriate response. I spent nearly 1.5 hrs with guest services and 2 hrs in medical prior to being compensated. My next excursion on dune buggies in Cozumel was also less than average. The dune buggy was faulty and would not stay in gear. The snorkeling during our beach portion was cancelled and we could not get in the water, but we still spent 2.5 hrs staring at the gorgeous beach and water. This was a let down on our tropical vacation. In Honduras, we had a wonderful time at Gumbalymba, but were unable to enjoy the beach as our tickets didn't tell us about the beach. Lastly, in Costa Maya, we tried to cancel our excursion as the beach location was changed last minute from a private beach to a crowded beach. We were told that despite being given the permission the evening before onboard, that we now could not cancel. We were talked into going on a magnificent scenic tour where we saw garbage near a lighthouse, a fishing pier surrounded by what looked and smelled like sewage, and a beach that smelled like gasoline. Royal Caribbean was informed about our unfortunate experiences and was unable to provide adequate compensation for the last 3 excursions. This is the first time I have had a problem with the excursions on RC, but as far as I am concerned they failed miserably at solving the issues and thus ruined my vacation. One other issue I encountered aboard was the added technology confuses the cruise experience. The paper copy of the daily compass, the app, and the personal electonic calendar on the TV each give different times and details for events. You must follow the paper copy for accuracy while aboard if you want to take part in all activities. Beyond the shore excursions, the ship itself is gorgeous and has a lot to do while onboard. The entertainment is amazing. Read Less
2 Helpful Votes
Sail Date: November 2018
My daugther and I decided to take a cruise over the 2018 Thanksgiving holiday. I had taken several Royal Caribbean/Celebrity cruises in the past, and was looking forward to getting away. This was the largest ship I had ever been on, with ... Read More
My daugther and I decided to take a cruise over the 2018 Thanksgiving holiday. I had taken several Royal Caribbean/Celebrity cruises in the past, and was looking forward to getting away. This was the largest ship I had ever been on, with amusements one can only imagine. The entertainment was spectacular. We saw high diving that was not to be believed, excellent gymnastic performers, and some very funny comedians. The cabin was somewhat smaller than I expected, despite the fact that I had sailed in a similiar category on Royal Caribbean before. I guess they had to take some of the room square footage to fit in the carousal. The dining experience, one that has never let me down before, was a tremendous disappointment. Of the dinner over our 7 day cruise, only two were actually good. The steak was so tough that four of the guests commented on how bad it was. The lobster was so overcooked that the dining room supervisor could get either of the two out of their shells, for the guest he tried to help. The rest of us just struggled on our own. The turkey dinner was tastless, nothing to be thankful for,. Only the short rib dinner was something to rave about. I cannot remeber a single dessert to excited about. As many of you know, cruise ship food is to die for, but not on Allure of the Seas. When I reached out to Royal Caribbean, they never contacted me. I would not recommend Allure of the Seas. It seems that the cruise line sacrificed profit for comfort and client experience. Read Less
5 Helpful Votes
Sail Date: July 2018
I've been told for years that I need to try a cruise. Everything is included, you visit multiple exotic locations, the people are so nice...Ok, well, not everything is included and when you're a 1st timer (they have ways of ... Read More
I've been told for years that I need to try a cruise. Everything is included, you visit multiple exotic locations, the people are so nice...Ok, well, not everything is included and when you're a 1st timer (they have ways of determining this when you're booking), they do the best they can to nickel and dime you. The included restaurant fare is typical of a standard all-you-can-eat buffet in the US, with unspectacular but good food. The extra cost "specialty" dining is NOT WORTH the upcharge (we paid an extra $85 per person for 2 special meals (Chops and Izumi) that were better than the standard fare but NOT WORTH the extra cost). The house phones at the elevators were mostly not working. The casino is smokey, even on the non-smoking side. The excursion costs are marked up ridiculously. My fishing excursion could be purchased direct for 70% less than what RCI charged. Book excursion direct with reputable providers! They know how to get you back to the boat on time. Ports: Roatan was cool and Cozumel is at least mostly clean and you're protected from the constant harassment of beach vendors on the excursions at both places. Costa Maya should not be a port of call in my opinion. The immediate port area is small and you must go into town to find a beach, but you cannot relax as you're constantly bombarded by vendors. Also, since it's a Western Caribbean cruise, I think Key West, Cayman Islands or even Belize should be included rather than Nassau and most certainly rather than Costa Maya (but they will cost RCI more to visit). It wasn't all negative...My stateroom attendant Sandy did a great job and one of the waitresses, Kaping at the Solarium pool area was beyond attentive and helpful. My son (17) had a great time (although he was banished to his room the last night for having a pushing match with another teen, which I thought was excessive). Overall, this cruise cost my family of 5 over $12,000 (we had two rooms, the budget balcony for the 3 girls and an inside 2-twin closet for my son and I) and I have to say, an all-inclusive resort that we looked at would have cost about $8,000 and in my opinion, would most likely be a better value. Read Less
5 Helpful Votes
Sail Date: July 2018
I really would have liked to see more variety on the boat, lots of luxury, lots of people, few pools and slow service in the restaurants. The shows more of the same. It's not a "fun ship". The service charges you consume ... Read More
I really would have liked to see more variety on the boat, lots of luxury, lots of people, few pools and slow service in the restaurants. The shows more of the same. It's not a "fun ship". The service charges you consume that are not included are very high. There is no variety of activities in the pool or when the boat is on the sea. Only the 70 's party was super fun for everyone. Captain's night was waiting for more activity. For the price of the boat they offer very little. It is a boat with capacity for many people but they do not have the right facilities to meet in the pool area, not chairs available while on the high seas. Few elevators for so many people. NO variety of food in the outside restaurants is always the same. Programs in the salon Boleros and other boring. Karaoke boring, In the casino cigarette smoke is so strong that you can't even play. For those who smoke you will like it but, the smell is intolerable. The room services charge was abusive. Really in not my first option for the next cruise. Read Less
5 Helpful Votes
Sail Date: July 2018
This was our once in a lifetime family cruise with 21 people. We saved up for 2.5 years to afford it and the kids and grandkids went without gifts, ie: Christmas, birthday, etc. for this time period. We paid for our children and ... Read More
This was our once in a lifetime family cruise with 21 people. We saved up for 2.5 years to afford it and the kids and grandkids went without gifts, ie: Christmas, birthday, etc. for this time period. We paid for our children and grandchildren. Very disappointed. Food was sub par but our head waiter Jacob was wonderful. Very noisy cabins with no one insuring that the hallways would be kept quiet during sleeping hours, etc. Other problems we never would have expected from Royal Caribbean. Our air conditioning on the last day was not working at all and at least three times we found hair, plastic or other things in our food. Drinks were watered down. Food floating in the pools from kids going in with food. Music in pool area much too loud. Not enough dispensaries for water. Should not have to go to the bar for a glass of water. Employees did not seem to be happy or enjoying themselves at all. Read Less
2 Helpful Votes
Sail Date: June 2018
We choose this cruise after researching and looking at all cruises. This cruise ship is noted to be 2018 best overall so we took a chance. Upon the start of our cruise the family entered our rooms next to each other to obtain our keys and ... Read More
We choose this cruise after researching and looking at all cruises. This cruise ship is noted to be 2018 best overall so we took a chance. Upon the start of our cruise the family entered our rooms next to each other to obtain our keys and information and a horrible smell emulated from them. we also saw that there was a lot of deterioration in them. The rooms looked old, felt used and unclean and just did not give us a good start on the vacation. The food was awful the entire trip and the service was only subpar. At one point we had spoken with the Dining Room Manager and the Executive Chef and were told that our dining accommodations and our dining experience will not be like this again. We were switched to a different dining room and the service was much better but the food was still not good. We are not picky people, we don't normally complain but we do have some expectation on getting a good meal. We did not eat in the dining room much from that point forward. We did have a couple nights of specialty dining and figured the buffet would be better than the dining room. Other than the dinner at Chops which was okay and the dinner we had at Central 150 which for the ship was great we had horrible dining experiences. The two times we had breakfast in the dining rooms half, no joke HALF of us sat and waited more than 45 minutes for our meals while the others received there meals. One time milk came hot and curdled and the bagel was as hard as a rock. It was not the way we had wanted out dining experiences to go on this trip. At a certain point not even halfway through our vacation we kinda of just knew that we weren't going to get any real good service or food until we got home. How sad. The ship was way to large and the staff was poorly trained. The pools had really rude and disrespectful people. The adults had way to much to drink and treated each other with no respect. There was no class on this ship whatsoever.It seemed like the kids on board the ship were more well behaved that most adults.I witnessed adults who were in a kids pool yelling at other adults for splashing or playing with their kid. Dirty looks and a lot of cussing all over the ship. Overall we feel that we didn't receive the vacation that we all had hoped for, wished for and deserved. It was a bummer of a vaca. Read Less
4 Helpful Votes
Sail Date: April 2018
Hate to say it, but the crew members agree, RCI has cut back on things so it can keep building new ships. This was our #1 cruise line, but after this last cruise, NCL has topped their service standards now. Pros: Large ship with lots ... Read More
Hate to say it, but the crew members agree, RCI has cut back on things so it can keep building new ships. This was our #1 cruise line, but after this last cruise, NCL has topped their service standards now. Pros: Large ship with lots to do. Cons: Beds hard as the floor and they no longer provide mattress pads upon request. No more stocked mini fridges in room No more snacks offered at bars No longer offer only one person to have drink package in room. Staff rude. Internet "guy" extremely rude. We didn't purchase the package, but was charged. He kept telling my husband he did log in and use it. Jerk. Minimal towels given each day. $7 for room service now. Incentives for paying extra for a balcony have been taken away. No more onboard credit or a one night specialty dining given. Pretty sad, I also book central park balcony rooms for others on the trip and they got wine and specialty lunch. Read Less
3 Helpful Votes
Sail Date: April 2018
All of my other cruises, 5+, have been on Carnival. I wanted to try RCI because the ships seemed bigger and better. I was wrong. Yes, the ship was big and pretty but not better. I felt nickeled and dimed and was bored. The rooms are ... Read More
All of my other cruises, 5+, have been on Carnival. I wanted to try RCI because the ships seemed bigger and better. I was wrong. Yes, the ship was big and pretty but not better. I felt nickeled and dimed and was bored. The rooms are smaller, parties were hard to come by. Shows were okay. While the comedians were funny, they should have new materiel by the end of the cruise. The Quest was AWESOME!!! Adult lounge area had no double lounge chair or the big comfortable chairs. Very hard to snuggle. No free ice cream after 10pm. Charge for popcorn at shows. I was able to watch the entire 1st round of the NFL draft because there was nothIng else to do that night. Many of the staff were very nice unfriendly. Couldn’t even count on a towel animal each night. The shower is miniature and you need a PHD to master the lights. I’m going back to Carnival!!! Read Less
Sail Date: April 2018
Our dining room food and service was terrible. Food was cold and dining room bar service non-existent. We had to take our drinks from the Champagne Bar to the dining room if we wanted any beverages at all. On other cruises on Royal ... Read More
Our dining room food and service was terrible. Food was cold and dining room bar service non-existent. We had to take our drinks from the Champagne Bar to the dining room if we wanted any beverages at all. On other cruises on Royal Caribbean they offered after dinner drink specials , but that has gone away. Took 90 minutes to leave terminal after called to get luggage. Cabin was very clean and well kept. We enjoyed breakfast on the balcony every morning and the food was excellent. All the food on the lunch buffet in the Windjammer was outstanding with a wide variety of choices. The service there was outstanding. Enjoyed the shows on the Promenade and they had great sales on quality merchandise every night. The entertainment especially the Headliner and comedy was very entertaining and had a wide variety. Bar service at the Champagne Bar and Pool Bars was excellent. Overall this was the worst experience we have ever had with any cruise. We have cruised Royal Caribbean 5 times and things are changing, and not for the better. Read Less
1 Helpful Vote
Sail Date: April 2018
Allure of seas embarkation was fast and organized with pleasant people directing you. Get a diagram of ship at check in as it is helpful to get your bearings. The front of the ship is the entertainment venues and the back of the ship is ... Read More
Allure of seas embarkation was fast and organized with pleasant people directing you. Get a diagram of ship at check in as it is helpful to get your bearings. The front of the ship is the entertainment venues and the back of the ship is food venues. The boardwalk and aqua theatre are in the back with the sports deck ( flow rider, rock climbing wall. Putt putt golf,,ping pong). The boardwalk is were we spent the evening before our 3 year old grand daughters went to bed. It was wonderful to ride the beautiful carousel 4 or 5 times each night, let them play on a little crawl thru jungle gym and throw bean bags thru different holes for points. It was peaceful and calming and an endearing time for us. We are diamond members so got a little discount in ship stores so let the girls pick out a pet at sea to snuggle with at night. Reasonable and the staff person was very sweet to girls explaining about making the wish that goes in animal and getting a birth certificate for it. The aqua shows and ice shows were excellent and if you have smaller children the How to train your dragon ice show is a must and will mesmorize them. The pools open at 9 and saw the lifeguard save a 11/2 year old from falling into pool while mommy was too involved with her phone......pool towels are provided at pool and life jackets. The lifeguards really did a great job and were serious about their duties. There is activities and entertainment all over the ship just explore and use your daily compass. Mama Mia musical was super. Food is all over ship windjammer or Johnny rockets for big breakfasts, park cafe for bagels, muffins, cereal or fruit quick pick ups. Try them all out once and see which you like best! Also there are donuts and hotdogs available on the boardwalk. The main din8ng room MDR is the best and beat chops grill this go around for us. Our waiter Fernando and assistant Anne were the best we’ve had in over 20 years of cruising! Personality, friendliness , informative, top notch service! We like a nice comfortable relaxed setting not up tight dinners and it was awesome and the food we had was fantastic. Once you take a cruise like this there is no going back. Labadee is the best port. Relaxing beach dat with two -three year olds. There is a little Waterpark open for the kids but ours wanted to swim and play in sand. Order in advance if you need any coverings, umbrellas etc as they will sell out. No charge for beach chairs. Workers will help you place and clean then and it is nice to give them a tip. Jamaica we’ve been to a few times so we enjoy the ship that day. Cozumel we just-shopped around but have taken taxis to beaches there and that has worked out fine too. The ship is now the vacation for us. Our grandchildren were disappointed not to see Poppy and Branch more as more popular now than other characters. The only disappointment was the photographers. With two three year olds it takes a minute or two to get their attention....in the same direction to get a picture and not one photopraghers were will to take more than two try’s at a picture and basically told us to move on. So. they need a quick class on how to get shy or children with autism need to get them to look up at something. A note on kids club. Our grandkids just turned three and pull-ups are not allowed in 3-6 age group so we payed for the lower age level babies and tots. Very reasonable and very caring group in there. Our children loved to cruise when young and now they are taking their young ones on cruises. It is for all ages and check CruCon rates as we have always been pleased with their pricing. We all agree after taking four different cruise lines that Royal Caribbean suits families the best! Read Less
4 Helpful Votes
Sail Date: April 2018
We at first chose this cruise due to the fact that we had only been on carnival and wanted to go on one of the bigger ships. Although when I walked on the ship I was awed I found myself extremely bored quickly. Although everything was said ... Read More
We at first chose this cruise due to the fact that we had only been on carnival and wanted to go on one of the bigger ships. Although when I walked on the ship I was awed I found myself extremely bored quickly. Although everything was said to be opened till at least 11pm when my friend and I walked around the ship at 9pm everything seemed closed expect the pizza place and maybe a club or two. There were no hotubs even available. They all had nets on top saying closed. The food was descent though I wouldn’t recommend unless you were starving the windjammer cafe. The cafe was average and not somewhere that I wanted to eat at. The pizza place named Sorrentos was amazing. I think I may have went there too many times. The one thing that was constantly good at dinner was the royal chocolate cake. We also loved the movies that were played since they passed the time. The water show was also entertaining. But it seemed that everything just passed the Rhine until we felt like going to bed which was earlier then normal due to the lack of activities. I also felt that the ship was crowded at all times. There were too many people for the amount of space that was there. I always felt like I was in a line or was being shoved somewhere. The ship was beautiful but the experiences on the ship were somewhat lacking Read Less
3 Helpful Votes
Sail Date: February 2018
My wife and I cruised with my daughter her boyfriend and our son and his family. We have curised multiple times with Royal Caribbean and each time the included services go down. They seem to get their hand deeper into my pocket each ... Read More
My wife and I cruised with my daughter her boyfriend and our son and his family. We have curised multiple times with Royal Caribbean and each time the included services go down. They seem to get their hand deeper into my pocket each subsequent cruise. I mean really, do you need to charge for bottled water? The quality of the food was not great. The buffet was similar to going to the Old Country Buffet. Lots of food and variety but not great. The main dining room staff and service was outstanding but again the food was not great. We got lobster tails one night and it was not cleaned properly. Tasted like ammonia. Also, stay away from the "fish of the day". I ordered it 4 out 5 days and it was good only once. I had NY strip steak one night and it was the thinnest strip steak I've ever had. The sizzle steaks at the breakfast buffet were better. The only good food I had was the food I bought at an additional charge at Geovanni's. Their eggplant parmesan was to die for. I ended up buying the drink package because the first day there I bought a mixed drink and the charge waw $12.50. However, the prices on the second day were lower. They obviously inflate the drink prices on the first day to entice you to buy the drink package. I find this practice disingenuous. Similar with the food. They dumbed down the included food to get you pay for good food at their "premium" restaurants. Overall, the value for the money spent was poor. Read Less
2 Helpful Votes
Sail Date: January 2018
My husband and I cruised with RC for our honeymoon and had a fantastic time (2008). We cruised again with RC in 2011 with my in-laws, parents and young child and we couldn't wait to do it again with our family. We were excited that we ... Read More
My husband and I cruised with RC for our honeymoon and had a fantastic time (2008). We cruised again with RC in 2011 with my in-laws, parents and young child and we couldn't wait to do it again with our family. We were excited that we would be able to take part in the children's program and have some down time. The kids program was good, and my children usually looked forward to doing it. I could tell the staff looked tired however, and that was a little troublesome. The ship was in good repair mostly and there was quite a bit to do with families, lifeguards were on top of things, and I felt safe on the ship. My biggest complaints were 1. The staff looking completely drained. From the windjammer, to the dining halls and all around the ship, the staff looked like they were ready to get people off the ship. There were a few exceptions to this (one gal from indonesia who greeted us at Windjammer, and the other greeters at Windjammer, a few servers in Windjammer, and a few stateroom attendants, but they looked worn but acted happy). 2. the lack of help and support my parents received during their stay. My dad is in a wheelchair and could have used assistance. He is a proud man and doesn't like to ask for help, nor does my mom, but assistance was rarely offered, and when asked for help (usually by me or my mom), it seemed like we were a bother. This seems completely different than when we cruised in 2008). 3. Our stateroom was not as clean as it should have been. We found items that were left by former passengers that had layers of dust on it. 4. The quality of the destinations. I was surprised that Haiti was actually our best stop. I know the ship is big and can't fit into as many great ports as smaller ships, but it seemed like the Jamaica stop and Cozumel stop were tourist traps. I was pleasantly surprised how good Haiti ended up being in comparison. I was glad that we didn't pay for one of the excursions in Haiti, which was the inflatable play things in the water. Seeing them in person was quite a disappointment. I would have been upset if I spent money on that excursion. 5. The mandatory tipping. With the mandatory tipping, their is no incentive for quality service. While some people may be motivated to give great service because it is what they strive for, others could have cared less. And, if there wasn't an ADDITIONAL tip, the staff scoffed or just passed by you in the future. I have worked as a serve and completely understand the business. And I also understand that cruisers come from different cultural backgrounds and may not know to tip. However, the additional tips that were asked for and almost expected was beyond my understanding. While I would have tipped some, I wouldn't have tipped others. And at the price we paid per person per day for the tips, I wasn't inclined to give any more. I think some of your staff is missing out on great tips, and the others are getting more than their fair share. 6. The food in the dining room-portions were measley. I'm an average sized woman who works out, plus I'm bopping around the ship multiple times a day with the kids. I was HUNGRY! The portions were beyond small, and I was starving. Our last night in the dining room, the assistant waiter asked if there was anything more he could get me, and I said "yes, another plate of this". The taste was great, but the 5 wontons were so small. However, I had been finished for almost 30 mins when he finally asked. It seemed like some nights the wait staff was attentive at the point that they were pushing you out, and other nights they weren't paying attention and you couldn't be there for two hours. Our honeymoon Cruise, we were at dinner for about 1.5hrs-2 hrs and we were attended to, but not at rush lightning speed. Nights where I was hungry, I ended up at the Windjammer. All in all, I was HIGHLY disappointed with the cruise. I was so excited to go and half way through I just felt like "ah, oh well-let's just keep going. It wasn't relaxing or rejuvenating-it was ho hum. Nothing really special. I could have gone to a beach house or a hotel with a pool and casino for a quarter of the price and had about the same experience. All in all, I was HIGHLY disappointed with the cruise. I was so excited to go and half way through I just felt like "ah, oh well-let's just keep going. It wasn't relaxing or rejuvenating-it was ho hum. Nothing really special. I could have gone to a beach house or a hotel with a pool and casino for a quarter of the price and had about the same experience. Read Less
1 Helpful Vote
Sail Date: January 2018
Cruise was chosen as it is an Oasis class for its size. Reasons were for Solarium, Spa and 150 Central Park. On a birthday event at the Spa I was not allowed in at my booked time. One of the staff were not only not understanding ... Read More
Cruise was chosen as it is an Oasis class for its size. Reasons were for Solarium, Spa and 150 Central Park. On a birthday event at the Spa I was not allowed in at my booked time. One of the staff were not only not understanding but lied and said the room wasn't ready and was being sanitized. After 45 minutes they admitted another couple was using it. There was a refund and marginal compensation with a whirlpool treatment but even that we were forced to move from a pre-booked time. Given it was a birthday offering 20% off a massage was not acceptable. The Thermal Package was not worth it as there were times of low usage where the staff did not turn the lights on in the steam or shower rooms. Rather disappointing. The dinner at 150 was once the greatest dining experience on the seas! A chefs tasting menu worthy of legend. Sadly this is no longer the case. The service was excellent but the experience was such a downgrade and disappointment I would not recommend eating there. Finally the Solarium on this ship vs other RC ships is not enforcing adult only access. There are children running though and no place to achieve a peaceful quite adult only experience. To finalize I would potentially consider one more RC cruise on a smaller class ship but will Never take an Oasis class ship again. Read Less
3 Helpful Votes
Sail Date: January 2018
We choose this cruise because we wanted to try a "mega" ship. It was not what we had expected. First, the passengers in general were very rude. They were pushing and shoving trying to get on or off an elevator. People have no ... Read More
We choose this cruise because we wanted to try a "mega" ship. It was not what we had expected. First, the passengers in general were very rude. They were pushing and shoving trying to get on or off an elevator. People have no idea what "inside voices" mean. The noise level at some times was ridiculous. They nickel and dime you to death. We have done many, many, cruises (28 to be exact) and not once did we have to worry about a $25.00 a towel charge. Also, for a ship that is that large to have one towel station in the middle of the deck, and you have to walk that distance is stupid. The Windjammer has one way in and one way out for 6000 people, there are two sides but never are they open at the same time. Plus the lines to get in are ridiculous. At times there was a 15 min. wait just to get into the buffet.This ship is very "self serve" there is one bar person for an entire deck and if you want a drink, get up and get it. Nobody is going to get that drink for you. Same with coffee in the Windjammer. The dinning room, for us was a joke. They put us next to the serving station so all night my husband kept getting hit with trays or waiters. We asked to switch tables to the one across from us but was told, NO. Nobody sat at that table the whole time we were there, so it wasn't reserved. There are so many rules and regulations on this ship that they make you feel like a two year old, instead of adults who are on a well deserved vacation. It has been a very long time since we have sailed RCC, and I think if will be a very long time before we do it again. We will stick to cruise lines that know how to treat guests as guests. The entertainment was very good, and one of the specialty restaurants is very good. Our experience at Chops was not the best. Service was very rushed, and the food was sub-par. Our shore excursion got cancelled. Our cabin was very nice, and our stewardess was lovely, that was a very pleasant experience. Read Less
5 Helpful Votes
Sail Date: December 2017
I was on the Christmas 2017 Allure of the Seas cruise. My wife and I had a balcony room. We have done about a dozen cruises, the last several on Royal Caribbean. As a matter of fact, this was our second time on Allure. There were a few ... Read More
I was on the Christmas 2017 Allure of the Seas cruise. My wife and I had a balcony room. We have done about a dozen cruises, the last several on Royal Caribbean. As a matter of fact, this was our second time on Allure. There were a few good things about the cruise. But, there were several things I really found disappointing. The Positive 1. The room was nice – it’s always nice to have, at least, a balcony. We stayed in 12250. 2. Southside, the group playing a lot in Dazzle, was fantastic. We danced to them almost every night. We used to teach ballroom dancing so a great dance band is a must. 3. Ate at two different specialty restaurants – Japanese and Mexican. Both were great. 4. The show at the Aqua Theater was awesome. The performance of Mama Mia was first class. The Monopoly ice show was pretty good – except for the obvious commercials for the different venues on the ship. The Negative 1. Excursions. We wanted a catamaran ride to a snorkeling spot on St Thomas. We went to the Excursions desk and told the guy there what we were looking for – a boat with netting we could lay on while sailing, only about a dozen or so people on the boat. We showed him the excursion we thought would fit. He upsold us to a more expensive one. He told us the “fastcat” was exactly what we wanted AND it included a stop at a private beach and lunch. NOT! The boat was more a cattle car than a catamaran. There must have been 100 people on the boat. We had to walk through over 4 ft deep water (over sharp rocks) to get to the private beach – several people fell in the water because the rocks were so sharp. And, no, we couldn’t swim to the beach – we were holding towels and such over our heads. Then, if we wanted lunch, we had to buy it! This was the worst excursion I have ever had. Avoid the “fastcat” excursion in St Thomas. 2. Tips. Paying tips up front with a pre-designated price is a TERRIBLE idea. It was obvious that no one on the ship was motivated to go the extra mile to try for a better tip at the end of the week. They really need to go back to the envelope system where you determine the tip at the end of the cruise. I saw lazy service in our room, in Silk (where we ate every night), at the clubs, and around the pools. 3. Soft Drink Package. I bought this on my last cruise and it went great. This time, not so much. Using the little sticker on your card to get a soft drink in the clubs or the shows marked you as a second-class citizen. Several people would order soft drinks around me. Everyone would get a can of soda with a glass of ice. I got some sort of nasty tasting fountain drink. The first night, in Boleros, my wife ordered a glass of water and I ordered a diet coke. The water was free UNTIL the waiter saw the sticker on my card for pre-paid soda. Then, he tried to charge my wife for her water. 4. Cleanliness. The boat looked like it was maintained by slobs. In the Windjammer, there were times that a table would stay dirty for 5 or 10 minutes before cleaned. The bathroom in our room constantly smelled like an old bathroom in a rundown gas station. 5. Dining. I am used to having things move along at dinner – you finish one course and the next is right there. We always do early seating. This cruise we were in Silk. At our table, the service was so slow, I felt like ordering out between courses. There were times our plates sat for over 10 minutes between courses. Half way through the week they gave us new wait staff. Not much better. 6. Room Service 1. When did they start charging for room service? It used to be free. But, all you could get for free now was the continental breakfast. Everything else costs almost $8.00. It is starting to feel like they are nickel and diming us. 7. Room Service 2. We had a door hanger to fill out for room service. After the third day, the floor supervisor came to see us to tell us we needed to use the TV order system instead of the paper they provided. He was rude and condescending. But, we tried the TV system and it was terrible. You could not specify the quantity of items you wanted and there were real long menus to go through to get to the items you wanted. We have become loyal to Royal Caribbean up to this cruise. Now, we are seriously thinking about a different line next time. Bottom line, I expect to be WOWed on a cruise. This time, it was just a yawn. Read Less
Sail Date: December 2017
We have been on 6 Royal Caribbean cruises and most all have been good except this one. We always book our cruises when school is in so there are not many kids on the ship. This one had way too many kids and parents not controlling them. ... Read More
We have been on 6 Royal Caribbean cruises and most all have been good except this one. We always book our cruises when school is in so there are not many kids on the ship. This one had way too many kids and parents not controlling them. Kids were climbing on chairs, yelling, running through halls, darting in and out of elevators. Parents pushing strollers crowded elevators and hallways. Kids were allowed to play with food and tongs in buffet line at Windjammer. Lunch and dinner was unbearable in the Windjammer with so many kids yelling, running and climbing on the furniture. Strollers blocked the isles between tables. The only place for peace and quiet was in the adult section of the solarium and it's a shame seniors are confined to this area as the only peaceful and relaxing place on the ship. Many complaints about all the kids running around. We will definitely not cruise Royal Caribbean again. It's turned into a rowdy Disney or Carnival. Service was good, housekeeping excellent. Workers and all customer service were helpful with information needed. Ship was kept clean. Central Park was a favorite but the adult section of the solarium was awesome. Read Less
6 Helpful Votes
Sail Date: December 2017
We chose this cruise for the combination of children's activities and adult activities. Value - We found ourselves overpaying for every excursion and being nickel and dime'd on the ship itself. We prepaid for gratuities at ... Read More
We chose this cruise for the combination of children's activities and adult activities. Value - We found ourselves overpaying for every excursion and being nickel and dime'd on the ship itself. We prepaid for gratuities at 18% and purchased the full drink package, yet were given a zero'd out bill with a tip line for every single drink we ordered which extended the amount of wait time at every bar or venue. They seemed to be pushing additional tipping which was a massive turn off. We have not yet paid our final bill, but are expecting a massive bill at the end for additional gratuities. Restaurants - Most of the "free" restaurants are packed to capacity with extremely limited seating and the service and selection is subpar. We were highly disappointed with the food selection, ability to find seating, and service. They have no stations at the buffet for making omelettes, crepes, or other customized meals. The Main dining restaurant seems incapable of cooking steaks to desired doneness as we've sent back many for being overdone. The staff seems like they don't want to be here and they completely lack personality. We've run into 2-3 people the entire trip that were happy, engaging, and friendly. Very few of the bartenders now how to make a drink beyond the very basics. Shows - The Aqua show was very good. Highly entertaining and very well done. We were very satisfied with this show. Mamma Mia was a good show, but if you'd like popcorn - expect to stand in a very long line and pay additional for it. You won't get any servers coming to your seat, so if you'd like a beverage you'll have to stand in line. Excursions - St. Thomas: If you attend this cruise do NOT pay for the Magen Bay "excursion" in St. Thomas. It is a taxi ride and nothing more. You get no lunch, no drinks, no beach chair, and only 2 hours at the beach. We feel completely robbed for paying way too much for this excursion. Read Less
1 Helpful Vote
Sail Date: December 2017
The Allure is a gorgeous ship and I believe everyone should try to see an Oasis class vessel. If you're one that likes exciting activities, excellent shows, and a variety of options for food, beverages, and things to do, you should ... Read More
The Allure is a gorgeous ship and I believe everyone should try to see an Oasis class vessel. If you're one that likes exciting activities, excellent shows, and a variety of options for food, beverages, and things to do, you should love it. However, I value service and take cruises to unwind. The level of service received on the Allure was below my expectations in many areas and, in some places, completely absent. I enjoy being offered a beverage when in the Windjammer or elsewhere, but this only happened once during our 8 day trip! I think the Oasis class may be too much of a good thing. Perhaps over 6000 guests is too many to maintain excellent service. Food and service at Chops and Samba Grill were amazing. The Windjammer and main dining room were okay, but nothing special, in terms of food. We were very pleased with the service received in the main dining room, but all staff in the Windjammer only seemed concerned with clearing plates and getting people out the door to make more room. In fact, they even had announcements to vacate the Windjammer when done eating. Read Less
2 Helpful Votes
Sail Date: December 2017
My husband and I have been on a cruise the last 4 years we have been together. We've been on Norwegian and Holland America. We have always had a great time but we both have been on a Royal Caribbean years prior and agreed RC was ... Read More
My husband and I have been on a cruise the last 4 years we have been together. We've been on Norwegian and Holland America. We have always had a great time but we both have been on a Royal Caribbean years prior and agreed RC was better. So we decided for the first time together we would splurge for the more expensive RC cruise for my birthday. The ship itself is incredible so if thats all you care about then by all means, book it. It has a lot to "look" at. But thats just it, they have a few levels that are really cool looking but everything costs extra. A boardwalk with ice cream shop, diner, game room - ALL costs extra. They have the main promenade area that is again, cool to look at but why do we need michael kors store on our vacation? There were also way too many people. It was always crowded wherever we went and it was the opposite of relaxing. I think they put too much effort into trivial things and not enough attention into food and customer service. Everything is pretty much included on other cruise lines. On this ship we were shocked at how they tried to nickel and dime us. Room service used to be free. Now it costs $8 each time you order, not matter what you order. Steam room and sauna was always a free amenity. Now it costs money to use it. Each game in the game room costs money to use. Here are a few more things I noted from my experience: Stateroom- - Not any better than other staterooms on less expensive cruise lines. - There were black hairs in our bathroom when we arrived - They remove the function from the TV that allows you to hook up your computer so you can't watch things on your laptop. - They have three in one shampoo, conditioner, body soap. Other cruises that we paid way less for at had all three. Food- - The very first dinner (my birthday) the fish was really fishy and not fresh. I've been to culinary school so I know what fish should taste like. - I am a big foodie. I can usually always look at a menu and have difficult making a decision in a good way. I was shocked that both my husband and I, on many occasions, would look at the menu in the main dining room and not know what to choose because nothing looked good to us. Thats bad. - I would say out of the 7 nights, I had maybe 2 meals that were above average. The whole reason we came on royal caribbean was because the food is supposed to be the best. - On the first night we left the dining room to go to the buffet because like I said, the fish was bad. I saw someone scooping ice cream and her that it was my birthday and I'll come back and get some after I finish eating. Ten minutes later she brings me a bowl of liquid ice cream soup. She said "it melted but here you go". Are you kidding me?? - Every ship I've been on has had not just cold food at their late night buffet but really good cooked food! Norweigen even had a person making crepes at their late night buffet! All RC has is 24/7 cafe that serves crappy finger sandwiches and dry cookies. Not even fruit! We would order a fruit plate late at night but it costs $8!! - Other cruise lines had much better offerings of food. Mexican by the pool deck, ramen station etc. This boat had nothing exciting! I was shocked. The salad bar was crap. The "healthy" section had the same fish every day. Really really dissapointing. Entertainment - - Because the cruise is so packed you have to book ahead of time which Im not a fan of. If you wanted to do something you didn't sign up for you had to wait in a standby line for over 30 minutes. And sometimes you dont even get in! - The shows were just okay. Mama mia was wayyyy too long. Too many boring parts and they had a 15 minute intermission. They should cut out the boring songs that sound the same and shorten it. Then they had another show with the same cast and the very broadway/opera type singers were singing Beatles songs. One of them was dressed in a disney princess looking ball gown. It was terrible and made no sense at all. Hard to watch. Customer Service - - The service in the main dining room is slow and unfriendly - This is another reason why have 6500 guests is too much! Too many people and the service goes downhill. - Had breakfast once in the main dining room. Asked for coffee. 15 minutes later my coffee came. I guess it depends on what you look for in a ship. Do you want exciting food? lots of activities (free or costly)? Do you just want to walk around a ship that looks like new york city in the middle or the caribbean? My thing was food and entertainment and they get a D for that. Read Less
Sail Date: December 2017
This was our fifth (and probably last) time on Allure of the Seas. After booking the cruise, Royal Caribbean started advertising "Kids Sail Free" for this cruise. We asked a few crew members how many kids were on board and ... Read More
This was our fifth (and probably last) time on Allure of the Seas. After booking the cruise, Royal Caribbean started advertising "Kids Sail Free" for this cruise. We asked a few crew members how many kids were on board and always got the same answer: over 1,000. We were told that the ship had over 6,300 passengers on board. WAY too many people. Every elevator was full. Every time. Double strollers were everywhere. Many of the children that we encountered were visibly sick, and both my husband and I came home with upper respiratory infections that required a visit to the doctor the day after we got home, despite our constant hand washing, sanitizing and trying to avoid the kids. We found the main dining room chaotic, with parents letting their toddlers (many already in their pajamas) wander around aimlessly (at the 8:30 PM seating) when they got fussy. We watched waiter after waiter almost collide with these kids while carrying trays. All these poor waiters could do was sidestep and smile to avoid a confrontation. The food in the MDR was just OK. We went to Johnny Rockets one night and I got a chicken club sandwich that was a mushy mess. Went to Chops for my birthday and the food was good, service not so much. I tried to make reservations for lunch at Giovanni's Table on day one and was told they were sold out for the entire cruise. No doubt because of all the passengers on board. Entertainment was ok. The 70's show was low energy and the headliner "Savannah Jack" was ok, but it is the EXACT same show we have seen 5-6 times before. Ice Games was fun, and the Oceanaria show was good. Our cabin steward was aloof, never making eye contact or smiling. I had to leave notes twice to ask for glasses in our bathroom. Our balcony cabin was nice, we had plenty of storage. We are probably going to go on a smaller ship next time, or Celebrity. And, if they start advertising "Kids Sail Free" after we book, we will cancel. Read Less
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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