2 Helpful Votes
Sail Date: July 2019
We chose this ship & cruise because of the great reviews & port locations. Originally we were scheduled to visit St. Kitts, St. Thomas, & Bahamas. Two months before our trip we were notified that one of the ships propulsion ... Read More
We chose this ship & cruise because of the great reviews & port locations. Originally we were scheduled to visit St. Kitts, St. Thomas, & Bahamas. Two months before our trip we were notified that one of the ships propulsion units was impaired and therefore the itinerary was changed. Instead of St Thomas, Puerto Rico. In addition, only 4 hours in Puerto Rico. And our day in the Bahamas was cut short to half a day as well. This was a huge hit, especially considering we paid over $11k ticket for the suite - to now find out we could make no changes and were stuck. Ugh!! SERVICE - not impressed. Aside from the suite lounge servers, this entire experience felt as though we were being shuttled like cattle. Most disappointing was the spa. On my birthday we scheduled couples massages - showed up and were shuttled into a “relaxation room” with 25 other people and no place to sit. We left immediately and cancelled our services, only to get a rude response from the desk attendant about why it was so crowded. In addition we were upsold constantly, phone calls about dinner packages, peddling in the shopping areas about drink packages. We received emails from our suite concierge ahead of our trip stating she could make reservations for us at restaurants or excursions. We asked ahead to schedule reservations on my birthday and never received a response from the concierge nor did our reservation get scheduled. ROOM- loved the room. Suite attendant was excellent. Plenty of space. Needs some updating though. SHIP- again, disappointment is the word. Although there’s a TON to do and my kids really enjoyed the activities, everything felt very enclosed and compartmentalized. We felt the ship rock through the entire trip even though the weather was perfect. Not sure if it’s because of the size? It was so crowded everywhere. The restaurants were insane. EXCURSIONS- good question. We didn’t book 6 months ahead and by 3 months out everything was sold out. We figured when we got on board more would open up... not the case. Again, major disappointment!! All in all, this is most likely our last RC cruise we will embark on. What a big ticket that was NOT worth the value. Celebrity hands down exceeds RC in every aspect. Read Less
1 Helpful Vote
Sail Date: June 2019
I chose this cruise for the islands that it offered. I was extremely upset to find out the one of the islands was changed. Even thou Puerto Rico was "ok" it wasn't close to St.Maarten. That was extremely disappointing. ... Read More
I chose this cruise for the islands that it offered. I was extremely upset to find out the one of the islands was changed. Even thou Puerto Rico was "ok" it wasn't close to St.Maarten. That was extremely disappointing. The food was fantastic nice variety. There should have been more food available late at night for alcohol consumption. The staff was great! My sheets were disgusting dirty yellow stains on sheets and pillow cases. Under the sofa and bed were dirty not cleaned. There was too many theater based activities. Loved the zip line, the pools could have been separated for adults and kids.Not big enough to hold all those people. Got smack by a child's elbow. What ever. The Jacuzzi where beautiful well done. The stores were all high end, did not accommodate middle class income. The spa was extraordinary! Well done the atmosphere was incredible The spas were too push on selling you an item. maybe suggesting is better the pushing a sale. Love the itemized bill. very accurate. Not sure about the drink package, The wait at the bars were horrible, I actually calulated a 15 minute wait. Some bar tenders were rude. One female. I felt bad for the Life Guard who has to stand guard for 1 person, dumb. but I get it. Some of the bathrooms were gross! Pee everywhere. Our dinner staff was the best and love the dancing we did with them. Everton specially, he was great serving our table, made it very enjoying. Love him The disembarkation for Bermuda was horrific. Other then that it was a great cruise.j . Read Less
8 Helpful Votes
Sail Date: June 2019
I chose this cruise because I wanted to experience one of the mega-ships to see what it had to offer that smaller ships don't. I also had never been to the Caribbean so this seemed like an ideal cruise. Embarkation and ... Read More
I chose this cruise because I wanted to experience one of the mega-ships to see what it had to offer that smaller ships don't. I also had never been to the Caribbean so this seemed like an ideal cruise. Embarkation and disembarkation were extremely easy and quick. We checked in online weeks before leaving and were on the ship within minutes of arriving at Port Everglades. Our first impression of the ship was WOW! It literally took my breathe away. The Royal Promenade, Central Park, the Boardwalk etc are amazing. The ship is ten years old but most of the public areas look pretty much pristine. From a design point of view the only downside I could find is that there are no windows or sea-views from many of the public areas and, personally, I like to be able to see the ocean (we are on a ship after all). The carpets and soft furnishings in most areas are looking tired. I believe the ship is due for a refit next year which I think is needed. The cabin was lovely, very clean and well laid-out. The balcony was large compared to most ships and the bed was extremely comfortable. Bathroom was adequate - average cruise ship bathroom. The soft furnishings in the room looked tired and are in need of replacing. The food was very good in the MDR and the specialty dining restaurants. 150 Central Park was, however, by far superior to any of the others, such a wonderful experience. The food in the buffet was good, but was often too busy to eat in there. Strangely, the buffet seemed incredibly small and out of proportion with the size of the ship. The entertainment was excellent. The Aqua Show and Mamma Mia were brilliant and the headliner shows were pretty good too. I wasn't too keen on the comedy show as I'm British and it was definitely geared towards an American crowd. Strangely the cruise director and his assistant were not very visible around the ship. I think I only saw him in-person once. The activities on the ship were mixed. I did the zip-line over the Boardwalk and it was great fun. The day-time trivia, bingo and usual cruise activities were fine but seemed uninspired and the hosts all looked like they were just going through the motions. On that note, most of the staff came across uninterested and quite rude. The bar staff and MDR servers were clearly overworked and visibly tired. The bars in general were understaffed and we had to wait quite a while for a drink. We had My Time Dining which was laughably slow. We had to wait a long time to be seated and the service was pretty shoddy. Waiters were rude and kept asking us to provide positive feedback on the end-of-cruise survey. The entertainment staff were very false, and just not very good compared to most of the ships I've been on. Out stateroom attendant, Philip, was excellent. The Allure is currently having propulsion issues which meant out time in port was shortened. Four hours after leaving Puerto Rico we had to turn around due to a medical emergency. Unfortunately this meant the next and final port, Labadee, was cancelled. The ports we visited were a little disappointing as we didn't have much time to look around. Only visiting two ports on a seven night cruise is a very strange feeling but being on such a large ship with so much to see made it bearable. I would not go on such a large ship again due to the impersonal service. It has made me realise what is important to me on a cruise and that is feeling like I'm being taken care of, which I didn't feel on this ship. Read Less
1 Helpful Vote
Sail Date: April 2019
Our main purpose for going on this cruise was to get together with relatives that we don't see very often. We weren't particularly interested in any of the 3 stops (San Juan, St. Maarten, Haiti) but looked forward to a week in ... Read More
Our main purpose for going on this cruise was to get together with relatives that we don't see very often. We weren't particularly interested in any of the 3 stops (San Juan, St. Maarten, Haiti) but looked forward to a week in the sun after a cold winter. Positives: Food was excellent in all of the several venues that served free meals (we didn't try any of the specialty restaurants,) as good as on any cruise we've ever been on. Service throughout was superb, both in the dining rooms and from the cabin steward. The cabin was spotless, comfortable and adequate for a couple who don't spend a lot of time in a cabin. Negatives: Entertainment, which we don't expect to be highly professional on a cruise, was barely mediocre. There was an ice-skating show with various skits, one of which was a couple ice dancing to Pavoratti singing "Nessum Dormo." It was very good, and we expected it to be the finale. Instead, it was followed by a skit on "Jailhouse Rock!" I'd love to ask the producer how he figured he could follow "Nessum Dormo" with "Jailhouse Rock," but didn't get the opportunity. The biggest negative was LINES! Long waiting lines to get into the dining areas and for elevators, which often arrived full so passengers had to wait for the next one...and the next one...etc. One has to give Royal Caribbean an 'A' for effort, but they just aren't equipped to efficiently handle a crowd on a ship the size of the Allure. Read Less
7 Helpful Votes
Sail Date: March 2019
Second time on the Allure in two and a half years. The first time blew us away. The second time was just another cruise. After having the drink package for the first time on the first cruise on the Allure I felt like it was a fair deal. ... Read More
Second time on the Allure in two and a half years. The first time blew us away. The second time was just another cruise. After having the drink package for the first time on the first cruise on the Allure I felt like it was a fair deal. Trying different high end cognacs(hennessyXO) , aged scotch(mcallen 12yr double cask), tequilas (don julio 1942), aged rums...etc in the Champagne bar for a minimal surcharge of a buck or two was quite nice. Left the first cruise with some nice ideas to stock my home bar and a guarantee i would buy the drink package on Royal Caribbean the next time i cruised with them. Then the "next time i cruise with them" happened for spring break of 2019. Was hyped up to get on the ship and get me a HennessyXO neat for a $2 up charge with the drink package and start my reexploring of the Allure. Upon ordering my drink, the bar tender kindly made sure i was aware the HennessyXO wasnt part of the drink package. i told her i knew there was a small surcharge according to the last cruise on the allure of $2. She then told me it is now an $8 surcharge above the drink package cost. I paused and started looking for something else to start my trip out with and asked where the Don Julio 1942 was which was also a $2 up charge. She said they dont carry that any more.(though they sell it in the ship store). Nor did they have the double cask scotch i was eager to have....so i settled on some RemyXO for a buck surcharge that i didnt even finish..Truly disappointed that i paid for the drink package to sip on zacapa and coke and old fashions all cruise. I could buy six bottles of zacapa and four bottles of makers mark for the price of the drink package and that would last me a year. Another knock on the drink package is how Royal markets how it is usable on their private islands. Labadee was a JOKE when it come to drinks offered. There was one special drink, "the labadoozy", and a bunch of bottom shelf junk. I ask for a long island and the bartender told me the didnt have sour mix....what, no sour mix at a bar..i told her to make it any way and just use more coke. My wife ordered a pina colada and was told the didnt do pinacoladas...you heard that right..we were in the middle of the Caribbean on a cruise port stop and couldnt get a pina colada. i just wonder if the people at the private beach with more money than all the other guest were able to get what they wanted. Totally disappointed with Royal in the drink package aspect. Wont do it again unless I can confirm what alcohols are available for a small up charge, and what drinks are available on their private stops. the ship itself is top notch always clean and well maintained, except for some soiled carpet areas and the smoke coming from the casino when going to dinner, theres not much of a better taken care of ship. dinners are better than the average cruise line that ive been on, (princess and carniva) and the workers seem to be in better moods on Royal than other cruise lines. We saw three shows while on the ship. The Blue Planet had some highlights but was rather slow for my liking, The Ice Games was my all time favorite of any show on any ship Ive been on(7 different ships). And my wife and i left half way though Momma Mia. To boring for how tired we were. Rock climbing wall and waver rider where very nice for the active. I made the best out of my hopes of sipping on fine spirits being baited and switched. We had a 14th floor boardwalk balcony which was nice to watch the aquatheater. All in all you cant go wrong with Royal from my limited experience. i just dont like change...especially when its change that doesnt make my trip better. Read Less
9 Helpful Votes
Sail Date: March 2019
I will start out by saying that the cruise was great. The quality of service, food, entertainment for kids and adults were all spectacular. The onboarding experience was super quick. What I would like to review is the Key Experience. ... Read More
I will start out by saying that the cruise was great. The quality of service, food, entertainment for kids and adults were all spectacular. The onboarding experience was super quick. What I would like to review is the Key Experience. We purchased "The Key" for our family of five. One of our kiddos was under 6 years old so she didn't have to pay. The following benefits were to be included with our purchase: 1. Priority Boarding - There was no dedicated area. We had to ask around and finally were just directed to wait in the regular boarding lines. Not a big deal, as the onboarding process has been incredibly streamlined and fast. We were on the ship within 30 minutes of arriving at the port. 2. Taking of carry-ons to room: We did not find this service. 3. Lunch at Chops Grille on embarkation day. This is from 11AM to 1PM. We arrived around 1230 and were seated pretty quickly. This was a delicious meal. 4. Streaming internet for four. We only used two devices, as the children would not need internet access. The internet was fast. 5. Private times for Key members for big attractions like the Florider, Zipline and rock climbing walls. Here's the catch. The private times that are provided are mostly between 8AM and 9AM in the morning or 5-6PM. If you have a 5PM dinner, you're not getting that benefit. Nonetheless, because it is dinner time, there are no lines for the rock climbing walls at this time anyway. The time slots given were really disappointing 6. Priority disembarkation at the ports - we did not ever see or find any priority disembarkation areas for Key members. When we mentioned we were Key members we were pointed to the same line as everyone else. 7. Priority seating at the shows. "The Key" seats are held for 5 minutes, 15 minutes prior to showtime. If you do not arrive 15 minutes prior to showtime, you don't get the seats. If you get there 15 minutes prior to showtime, you're going to get good seats regardless. For us, there was no real benefit to us. 8. Breakfast on disembarkation day. This was good. It was a nice calm breakfast. Once done, there was to be an escort to disembark (again, supposedly cutting all the lines) but in actuality it was just an escort to the disembarkation line. Once again, no special benefit. All in all I felt like we had been suckered. The VIP experience advertised is not at all what you get. We would have saved a ton of money if we had paid for lunch at Chops and our internet packages. If you get everywhere 15 minutes early or are willing to wake up at the crack of dawn on your vacation - you're good to go. There is no value in the Key experience. Our joke for the week was that "the Key isn't real". Its not an actual thing. Hope this helps someone. I couldn't find any information on it here. Read Less
6 Helpful Votes
Sail Date: February 2019
BIG ship for sure but only feels crowded at times. Upon entering the ship we were met with....nothing. No welcome drink. No information about cabin availability. No information on the available open restaurants. We were just assailed by ... Read More
BIG ship for sure but only feels crowded at times. Upon entering the ship we were met with....nothing. No welcome drink. No information about cabin availability. No information on the available open restaurants. We were just assailed by crew trying to sell us stuff. I suggest going to the main desk to get a copy of the Cruise Compass and escape the embarkation madness as soon as possible. I do not recommend going to the Windjammer at any time. I tried three times during the cruise and it was insanity mixed with a heaping dose of chaos. One time we were turned away because it was too busy! There are lots of better food options on the ship. We liked the Park Cafe on 8, the Solarium Cafe and the hot dog place. For breakfast Johnny Rockets is free and good as well as the American Icon. We ate a several specialty restaurants but the food in the Main Dining Room was excellent and we'll stick with that in the future. The Balcony cabin was as expected. Nothing special. The shows were all good but we didn't see Blue Planet. The comedians were very good too and we really enjoyed the Jazz band on Jazz on 4. Service at the bars were practically nonexistent. You have to go to the bar, wait your turn and schlep drinks for yourself in most cases. Wait! I thought I was on vacation. Am I getting the tip? Royal could care less about drink service since most buy the drink package. It's actually in their financial best interest to slow bar service down and provide less drinks. Our cabin steward and dining servers provided very good service as did most of the staff. The library is a complete joke. I have a better assortment of literature stuffed under my seats in the Jeep. It also seems that they are reducing the hours of operation in many areas. Everytime I wanted a Read Less
1 Helpful Vote
Sail Date: February 2019
SHIP Layout is interesting and fun atmosphere. Feels like a small city on the seas. ROOM Interior stateroom was small but still comfortable. MAIN DINING Service is great. Everything you could expect. FOOD Not ... Read More
SHIP Layout is interesting and fun atmosphere. Feels like a small city on the seas. ROOM Interior stateroom was small but still comfortable. MAIN DINING Service is great. Everything you could expect. FOOD Not impressive at all. Maybe you should consider specialty restaurants because there isn’t anything special happening at the buffet or main dining. But if you have to add specialty restaurants to get good food it limits the value of the cruise line. WALKING TRACK Loved the space to walk/run while having decent views. ENTERTAINMENT Shows were decent but not impressive. Comedy club was worth the time. Skip the big shows in Amber Theater and go to any live music venues at night which are very good. Ice rink on cruise ship is unexpected and crazy! Ice Games was worth seeing. SOLARIUM This was beautiful but is not peaceful or quiet. Very noisy with talking and people brining their own battery powered speakers into space to play music. EMBARKATION Went pretty quickly. Watch out if you aren’t a RCL member already, you won’t board until shortly before noon. DISEMBARKATION Face recognition was a huge time saver. Express checkout was a little slow but still acceptable. Off the ship by 7:30ish. PORTS OF CALL St. Maartin - first time there. Will definitely go back. Check out Kay’s Jewelers. Can easily walk from cruise port to downtown. San Juan - love shopping in this town. Low pressure and you can walk to shops easily. Labadee - beautiful location. Unfortunately Artisan Village isn’t thought out well. Food is mediocre. Pressure for tipping and up sell for everything - have mindset of Jamaica or Nassau even though it’s RCLs port. Read Less
3 Helpful Votes
Sail Date: February 2019
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was ... Read More
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was very dirty in our room. In the Windjammer they have the cruisers serve themselves - that is not good because that can spread disease very quickly. That is why I prefer ships that don't allow that- like Holland America. The ports were good on this cruise - Puerto Rico, Saint Maarten and Labadee Haiti - where I ziplined which I really enjoyed. The biggest positive comment I have about this ship was the entertainment - it was AMAZING. Mama Mia was just as good as on Broadway in NYC! Ocean Aria was very different - like a Cirque Show! The comedians were awesome!!! Royal Caribbean's entertainment has improved and I have always love their entertainment but it actually got better! So all in all there were positives and the bags not arriving till 5pm was a definitive negative! Read Less
4 Helpful Votes
Sail Date: February 2019
After an initial cruise on Disney Wonder, I wanted to experience a mega-ship. Also, since we invited my inlaws (my wife's parents, her brother, sister in law and four kids) for their first ever cruise, we wanted to make sure there is ... Read More
After an initial cruise on Disney Wonder, I wanted to experience a mega-ship. Also, since we invited my inlaws (my wife's parents, her brother, sister in law and four kids) for their first ever cruise, we wanted to make sure there is enough to do, and the price was not so high that they would regret the trip. With limited cruising experience, here are some positives and negatives of Allure of the Seas and RCL. Positive experiences: - Crew! In my opinion, 90% of any experience comes from the people you encounter. We were blown away with the Disney crew, but RCL crew was just as good. Friendly, helpful, quick to help in any way they can. Awesome. If we sail with RCL again, the crew will be the main reason why. - Food. Yes, some meals were not amazing, but the vast majority of the food was excellent including the buffet, main dining room and most specialty restaurants. If you are on a cruise, and you don't like the meal you are presented with, ask for something else. Don't mope and walk away unsatisfied. They will be happy to bring something else. And, before you order, ask your servers for their recommendation, they know what is best as they eat the food from the same kitchen as well. Best meals were the ones some would consider more "exotic." Remember that the kitchen team comes from different places and their country specialties are usually your best choice. I had some fantastic Indian and South Asian food on this trip. Steaks and chicken were okay, but nothing to write home about. - Ship. For the most part, the ship was incredibly well maintained and planned. Other than the embarkation day, I never felt crowded or claustrophobic. There are so many nooks and crannies to sit in peace and enjoy the air and sea (my favourite was on the walking track on the back of the ship (6-7 folding chairs perfectly positioned to watch the sunset on our way back). Not to mention Central Park, Library etc. - Embarkation and disembarkation. This is a mixed bag - once you get into the terminal, things were smooth and easy both ways. However, getting to and from the terminal was an absolute nightmare. They have about four lines of traffic that have to handle thousands of vehicles, all stopping in one lane to pick up and drop off the passengers. We sat in the cab for about 25 minutes to make it 500 feet to the terminal doors and then waited in line for 45 minutes to get the taxi to leave the terminal and again 10 minutes in the taxi to get to the exit. Someone tell RCL that they should either have a monorail or buses transport the people to the mainland and maybe there do the transfers to regular transportation. Or, they should have two levels - one for arrivals and one for departures like an airport. Or at least a dedicated cab line so that they can just come in, drop off the guest, pick up new ones and leave. It is unbelievable that the NEW terminal is so poorly designed. Cabbies told us that the old one was 10x worse, so I guess I should be thankful. - All Access Tour, Sushi Making Class - amazing! - Shows and entertainment. There was a massive list of things to do and see while onboard. Most shows were great, venues are beautiful, and we did not even have the time to do everything we wanted. Everyone has their taste, so show reviews are pretty much useless here. My wife loved Blue Planet, and I hated it. I loved Mamma Mia, and she did not care for it as much. The family-friendly comedy show was also great. - Ports of Call. We visited St. Marteen, Puerto Rico and Labadee on this cruise. St. Marteen and PR are still recovering from the hurricanes, but it was great to be there. Again, people at all 3 locations were delightful. It seems less wealthy of an area, people are nicer. At the St Marteen, the cab driver was happy not to collect money on our way to Maho Beach; he trusted that we would use him to go back and pay him then. He showed up on time, had a step for my mother in law who has issues with walking and was amazingly friendly and helpful. Want to stop and take a picture, no problem. Awesome! In PR, I wanted to buy two bottles of water, but the cart vendor did not have a change for $50 (ATM's on ship dispense $ '50s, and nobody accepts them - bring small bills). He insisted that I take water for free. I finally talked him into taking Canadian money at least. On Labadee, when attendant heard I was going to use the floating mat just for a few minutes to snorkel with my son, he refused to take a payment. It took me 5 minutes to get him to at least take a tip. Wow. I wish RCL would organize locals market (where locals sell all kinds of things) into the more orderly process and maybe even raise prices for a cruise by $5-$10 and pay these people to work there, so they are not under so much pressure to sell something to make money. I would be happy to pay $100 more per cruise to help these people in the areas around the ports of call, especially in Haiti. - Internet. It was ridiculously expensive, but in this case, I don't mind - it is hard providing Internet in the middle of Atlantic and RCL Internet was terrific. I was able to stream live hockey games and TV from Canada, do my work and use VPN to connect to my office without any issues. Good job RCL! - Crew! Yes, I am repeating myself... Aldo, Orlando and everyone else was absolutely amazing. Some guests were ridiculous and yet crew dealt with them with a smile and patience. I don't think I could be that patient with some of the guests who were absolutely unreasonable. One middle aged woman complained to the buffet server that she could not get out of the buffet (on the first day) as there was a line of people standing waiting to come in. Apparently her parents never told her how to say "excuse me". Server escorted her out of the buffet, said excuse me, and sea of people parted to let this spoiled brat through. Negative, and somewhat negative experiences: - Cabin. Our attendant Aldo was incredible, and he did his best to fix the issues, but from the closet door that fell off 2-3 times during the cruise to the fridge that was not cooling and other small technical issues like missing phone button labels, staterooms are a letdown compared to Disney and even rest of the ship. I know it is hard to maintain rooms in perfect order, but maybe they should inspect one deck per cruise to find these problems. Beds were comfortable, but the comforter was ripped, and there were some faint stains on sheets. Size of the cabin was fine for three people. I would also suggest washing the balcony furniture and floors on occasion. We did not use the balcony very much as everything was sticky and rusty. - Constant selling. This was a shock for us. On Disney ship, they do have a few places to shop, but on Allure it is a constant pressure to upgrade, buy, sign for etc... I mean it is constant. From overhead pages inviting you to art auctions, watch sales, diamond sales, drink package upgrades, next cruise etc. - it is constant. We avoided shopping area as much as we could to avoid the mall-like situation. Even at the end of the shows and events, cruise director staff would throw in the sales pitch for something. Give me a break. We will probably cruise with RCL again due to the fantastic staff and overall value, but if we never do, upselling will be the main reason. - Library. Beautifully appointed and always quiet, but they may have had 50 books in total. There is enough space to put 3000 books, yet all cabinets had 2-3 books in each. Weird, it seems it would be easy to keep the library stocked with good books. Maybe guests steal the books, not sure? - Kids clubs. It may be unfair to compare the Disney and RCL in this category, but while people working in these clubs were friendly and caring, they were understaffed, and rooms were pretty useless. Club for 6-9-year-olds was maybe 400 square feet and had some benches and cabinets, but was generally empty and lacked any fun. It was up to councillors to keep kids busy and content, which is not easy when you have two people working with 30 little kids. Anyway, my son and his cousins may have used the club for 2-3 hours total and did not want to go back. - Land & Sea Excursion. Sea part was amazing. Informative, fun and great people were running it. The land part was absolutely awful. Tour guide run out of things to say within first 1/2 hour, which is amazing for a city with so much history. They stopped next to some presidential statues for 10 minutes (you can walk to these in 5 minutes from the ship) and second stop was next to some shops and the beach which was again useless when you only get 10 minutes off the bus. The driver was constantly on his cellular phone and we felt unsafe on the bus. We could not wait for it to end. Apparently, another bus was in an accident that nearly killed one of the guests so the ship was delayed by 4 hours and was late to Labadee by about 3 hours. Also, Puerto Rico stop was scheduled to last only 5 hours, which is not enough for such a beautiful place with a rich history. - Smoking. It's 2019 - smoking should be outlawed except for the designated spot next to the funnel. Smoke from the pool deck smoking section was steadily drifting towards kids pool area, smoke from Casino permeated the area outside of it and even balcony smoking ban was not enforced. Some of our neighbouring cabins had smokers who used the balcony throughout the trip to smoke. - Guests. Vast majority of guests were reasonable and friendly, but you always get a few of those losers who cannot help themselves. In Mamma Mia show, despite being warned, 3 people in front of us all had cellphones out and recorded half the show. I had to tell them to put the phones lower so that I can actually see the stage. Another one insisted on entering the ship through the wrong door, apparently rules mean nothing to her. Again, not sure how the crew kept their poise and patience, but they did. And you always get a few of those who overindulge. They should have a rule that you cannot use a zip line if you ate at Windjammer within last 4 hours. I will spare you the nasty details. In summary, if you balance cost and value, this is a great cruise deal. You have to ignore the constant sales pitch and enjoy yourself. If money is not an object and you have kids - Disney is the better choice. Read Less
6 Helpful Votes
Sail Date: January 2019
Went with a group of friends who had been on the sister ship a year or two ago and liked it. Boarding was easy as was exiting ship on last day, well organized. Entertainment top shelf, shows were all terrific, Ma Mia cast exceptional. ... Read More
Went with a group of friends who had been on the sister ship a year or two ago and liked it. Boarding was easy as was exiting ship on last day, well organized. Entertainment top shelf, shows were all terrific, Ma Mia cast exceptional. They also started in the other main show as well. Food overall was very good and plentiful. Ate mainly at main dining room at night, waiters bent over backward to provide exceptional service, food was mostly good with some misses. Meals at breakfast mostly at Windjammer. Food okay and many choices offered. Biggest issue was trying to find table for larger party, somewhat a madhouse nearly bumping in to others getting food, competing for tables and some days by 9:30 to 10 am big line at doors. Lunch mostly at Solarium, again food good but challenge to get table, even for groups of 4. At smaller food venues e.g. deli often too crowded to wait it out. Did not pay for any extra dining experiences on advice from our previous travelers. Worst problem is chairs a pool mid ships to front. By 9:30 AM every chair from pool side around bow on both sides including solarium had towels and other items reserving them despite signs saying not permitted. Only chairs were near smoking section in shade and in back on shady side. Disappointed at lack of entertainment in lounges before 9 PM, apparently there had been in the past but stopped. Given we went to dinner at 8 pm no music with drinks. Cabins are small. but were kept neat. Room attendants also were accommodating and aimed to please. Shopping in ship generally okay with lot choices but no bargains. Bought watch supposedly 35% off for $310 found on Amazon after I got home for $236. Buyer beware. Did not take any of RC excursions. Familiar with St. Maarten, knew what to expect in shopping in Phillipsburg. San Juan took a short bus tour then shopped. Again if stayed for longer time might have gone into Fort area more. Labadee ended up nice, but crowded and food there most mediocre. Overall had good time more due to company would take smaller ship next time. Read Less
7 Helpful Votes
Sail Date: January 2019
We have sailed before on other cruise lines and wanted to try Royal Caribbean Allure of the seas... we did not pick the itinerary thats for sure.. We chose the Allure for the size and things to do on board.. Lets start at the ... Read More
We have sailed before on other cruise lines and wanted to try Royal Caribbean Allure of the seas... we did not pick the itinerary thats for sure.. We chose the Allure for the size and things to do on board.. Lets start at the beginning.. checking and boarding 100 % perfect.... walk around the ship and as very impressed.. We had 2 balcony rooms adjoining overlooking Boardwalk.. NEVER NEVER DO THIS...... We did not have a choice as we needed adjoining room for our daughters (18 & 20). We could never sit outside because of the noice level. it was very bad.. i took Video and brought it to guest services and they told me that they could not do anything. Next.. the food.. on this occasion they had private functions in the dining room for lunches, so this ended up making out wait time to 20 mins to be seated... Once seated we were always rushed because it took so long in the wait line. So after all this we decided to use windjammer, food was good and no real issue.. but not really what we paid for... We also had the soda package and to find a machine that was not out of service was a real issue and to try and get serviced at the bar with a soda package, they look at you like you were a lower class quest. We only had 3 ports of call so spent alot of time on the ship... the ship is truly amazing for what it is.. but they cannot handle that many people at dining and trying to get a sun chair... I can send anyone a video of the Noice issue (really bad....) let me know.. Read Less
11 Helpful Votes
Sail Date: December 2018
We sailed on Royal Caribbean's Allure of the Seas on December 30th, 2018. The ship is BEAUTIFUL. Amazing, really. Central Park is mind blowing, and the Solarium is a little paradise. Complete WOW factor from the moment you walk on ... Read More
We sailed on Royal Caribbean's Allure of the Seas on December 30th, 2018. The ship is BEAUTIFUL. Amazing, really. Central Park is mind blowing, and the Solarium is a little paradise. Complete WOW factor from the moment you walk on and it continues as you walk around exploring. But I wouldn't say it was the relaxing vacation I was anticipating, as I feel like the first few days I spent way too much time standing in lines. Excursions: First, when we got to the room there were two envelopes with only one of our excursion's tickets separated from the others. The one by itself had a note stating that this excursion was a shopping tour. I had booked a cultural tour, and even printed the online descriptions of my excursions to bring with me. So, I had to go and stand in line at the excursions desk. The wait wasn't too long. The lady who assisted me seemed nice, but we had a very difficult time communicating. She was from China, and really seemed limited to telling me I could be refunded for the trip. I was upset because it felt like bait and switch. She suggested another tour, but was unable to answer my questions about it. Again, language barrier between us. I asked if I would get the new tour for the same price (it was only about $7 more, but there were 8 of us). She basically said no way. Eventually another person came to help us, as they could see we were struggling. I explained it all to him, and he said yes, that they keep asking RC to change the description of the excursion I had booked online, but they still haven't done it. They were very firm in not helping me with the new price. Finally, after pointing out that had I booked that excursion online during a sale I would have gotten a better price so they finally cut me a deal. The whole process took quite a while, and it was my first day on board. It was very strange to feel like I had to fight for them to make it right when I was duped. I thought RC would be much better with customer service based on how everyone talks so highly of the line. As I was leaving, a group came up next to me with the same issue. Another highly upsetting issue surrounding customer service... There is an appointed meeting time and place printed on each excursion ticket. I rushed back to the dock to report on time for our afternoon SeaTrek excursion. I met another lovely family and we started talking. We thought it was strange that there was no representative there to meet us, but chatted away while waiting. We did ask someone from another excursion about the SeaTrek rep, and we were told they'd be there soon. 25 minutes AFTER the printed meeting time an RC employee came strolling by asking if we were there for SeaTrek. She then told us it was cancelled. Now we all understood that RC has no control over certain things. Like perhaps it was a weather issue, etc. But to not have someone present there at the printed meeting place on time was mind-blowing. We only had a short day in port and they just left 13 people (my 8 plus they other family of 5) hanging like that wasting our time. The RC rep said they left messages in our rooms 2 hours earlier. What good did that do us? Someone should have been there waiting for us to tell us immediately. Not leave us to waste a half hour for nothing. VERY upsetting. Again, I didn't have that first class vacation feel at all. Pre-Boarding Issues: I was put on My Time without knowing it (I didn't even know what it was). I understand I should have been able to choose it on line, but RC has been changing a lot of things around and everything is not always available (see waivers issue). I called and asked for the later seating. I was told our party of 8 would be put on the waiting list. I called about 2 weeks before we set sail to check on the status, and I was told we were not on the waiting list. Apparently they “put me in for it, but the system somehow kicked us out for some unknown reason”. Really? Maybe bigger isn't better? So we were stuck with the earlier seating, which I never wanted. They offered a 9:00 My Time seating appointment that would conflict with our evening activities, so that wasn't going to work for us. We didn't want that dinner time, but we were determined to make it work. When we showed up for our first dinner we were assigned to two different table nowhere near each other. Ugh! When I talked with the Maitre D he looked up our rooms and agreed that our two reservations were linked and we should have been seated together. I won't go in to specifics here but he asked us to leave and come back a little later to give him a chance to work out getting us all at a table together. And he did. (Finally, someone who understands customer service) I do want to say that the staff in The Grande Restaurant for dinner was absolutely TOP NOTCH when it came to customer service. The Maitre D, Head Waiter, Main Waitress, and Assistant Waiter could not have been more wonderful. They were certainly all about quality and customer service. But who on Earth behind the scenes messed up our seating to begin with? But at least that all got worked out. Next, I understand that RC has a HUGE fleet. So, when you call them the person you are speaking with can not know the specifics of every ship in the fleet. But it seems to me they are sacrificing customer service in their quest to keep growing larger. I think it would be a good business move for them to split their customer service reps up by ship class so they can be trained more specifically to better answer questions about YOUR sailing when you call. OR make it available on line. I don't think they give you enough detailed information online or over the phone for my taste. And when I had specific questions they often went unsatisfied. I wasn't expecting to just feel like a number based on RC's reputation. Also, we put some spending money on each of the teenagers (5 of the them) SeaPasses the week before boarding. I was sent a confirmation showing the amount that was added to each girl's card. I printed that too. When the girls went to use their cards, they were told there was no money on them. Great... back in line again, this time with customer service (this is supposed to be my vacation). I waited a good while in line this time. When I made it to the guest associate and explained the situation he said the credits were all just given to the adult in the room, and gave me a form to fill out. I filled out the ship, sailing date, room number, each person's name and amount, one for each room, even though I told him that I had already done all of that over the phone. He seemed unmoved and continued to enter the info I spelled out for him on the sheet he had provided for me but when I then showed him the printed out receipts I had with all of the breakdowns his eyes got big and he said “yes, it's all here” and he looked as confused as I was frustrated. Waivers: The line for the waivers to sign up the kids for the flowrider was minimal. And the first rep we had went ahead and cleared the teens we had with us at the time for the ice skating as well since both the minor and parent must be there to do it. With the next group of teens we had a different rep, and she refused to clear them for ice skating (it was just a check box on the screen). She said we had to do that down at the rink, that she had nothing to do with ice skating. I told her the other rep had done it but she wouldn't have any of that. On the third day the rink opened for the the first time for a 60-minute skating session. 30 minutes before the session was due to start, there was already a long line going down the hall to get in, and since they only allow so many to use the rink at a time, we figured we had better jump in line. I waited in line for 45 minutes to sign the waiver for the teen without it from the flowrider. When I asked the ice skating rep if I should have been able to do it up at the flowrider, she said yes. I told her I was told no, and she said it depends on who you get. WHY IS EVERYONE NOT TRAINED THE SAME? Now, on Labadee I had to sign 3 different paper waivers at 3 different stations. You can only put 2 on a waiver so that was 3 pages x 3 stations = 9 forms to fill out! Why can this not be streamlined? I understand that the ship activity waivers used to be online prior to setting sail, but that wasn't an option for me and apparently that option has been removed. There is so much inconsistency with RC from the experiences people have had on prior sailings (even recent ones) to what's going on now. Food: I cannot express how truly amazing the waitstaff in the dining room were. They are the reason I came back to eat in the dining room every night for dinner. But I did find the food itself very lackluster. I was never excited about it. And it's not because of the wait staff. If any of us left the table for a minute they would cover it and offer to bring a fresh, hot one upon our return. They did everything to help us have the best dining experience possible. I did have a couple of nice meals I enjoyed for dinner. The lobster night and the blue cheese tortellini were the ones I remember. I honestly can't tell you what I had the other nights. Overall it wasn't my favorite tasting food. The cheese and fruit plates they brought out for us with our bread baskets was a very nice touch. And certainly we did not go hungry. But the main food was not memorable. The best part of the dinners was our amazing waitress, Haiyan, and her assistant, Michael. They are really what made me not just go up to the buffet. We enjoyed talking to Haiyan each night, and she always had some special surprise puzzle or cute trick for us. And our Head waiter was fabulous, and made sure our vegan daughter had plenty of items each night from the kitchen (thank you to the chef's who prepared this food especially for her – it was much appreciated). As for breakfast and lunch, it was very repetitive. My mom sailed the Harmony last spring, and she said the variety and taste seemed to be better on the Harmony. At breakfast I had the map of each item of food figured out in my head by the 3rd day. It was the same exact thing always. As I said, we didn't starve, but the food is usually my favorite thing about all-inclusive vacations, and it did not make a huge impression on me, although Haiyan did! I will say they do know how to properly make breakfast bacon. We have sailed with Disney three times, gone to all inclusive resorts with Club Med twice, Hard Rock once, and I would rank RC at the bottom as far as food excitement goes. Again, it wasn't terrible, just not exciting. The app: Several of us had issues getting it to work properly. The help desk is pretty good. You will likely wait in line like we did (again) early in the week because everyone is trying to make it work. It is a beta version. There is a messaging feature on the app. However, there is no ding, or vibration, so you have to keep checking to see if you anyone has messaged you. I was never able to get my app to work to swipe to add activities to my planner.... others in our party could. My main issue is that our youngest party member was just shy of 13. And if you are 12 and under you are not allowed to have the messaging feature on your app. This is counter-intuitive on a vacation like this as keeping in contact with the 12 year old seems the most important. That was HIGHLY disappointing. They don't tell you that until you're on the ship. We found out when I took my daughter's phone to the help desk and was told in a matter of fact manner that she couldn't use the message feature. Like it was no big deal and they didn't understand why I would be upset. Shows: New Year Eve- Very fun. Like a mini-Times Square but cleaner and more comfortable (and more sanitary, lol). It was nicely done. Ocean Aria – worth watching. The stage/theatre is amazing. Some of the stunts made me a nervous wreck. The performers put their all in to it. Fountain show – didn't stay. Too many other more interesting things to check out. Central park is the place to be if you just want to chill. Let You Entertain Me – Adorable, and only 30 minutes long. Of course we love King Julian, so maybe not everyone will appreciate the creativity of the show and good use of the theatre features like we did. Mamma Mia – totally fun. The mother and daughter both had amazing voices. Well done! Headliner Show – the Acapulco group. They were certainly impressive. I made the mistake of sitting upstairs. Maybe it was my location, but it was too loud and I hated the lights hitting me in the eyes. I think I would have enjoyed it more from the bottom floor where I saw Mamma Mia. Comedic acts – saw both acts. The comedians were funny. They kind of overused certain fowl language in my opinion, but didn't take it too far over the top. I was laughing a lot. Ice Games – in my opinion this is THE BEST SHOW on the ship. I loved what they did with the concept, very clever. The skating was wonderful, and the costumes were great. The performer on the hanging ring took my breath away – several times. She's amazing. I wish I would have made it to How to Train Your Dragon too, but I couldn't make it work. I wish we could have done online reservations for that too as I would have made sure to find a space in the schedule if I could have done it beforehand. Other Entertainment: Bingo – not really enjoyable. Games went quickly, and there were only 3 of them. Too expensive. And the announcement in the beginning of the last one that if there are multiple bingos only one gets the cruise …. very creepy feeling. At least offer the others some kind of cash consolation as they did win a valid bingo. They're pulling in a fortune with those high priced packages. And having the balls come up electronically feels uncomfortable, especially when every winner I saw was on a tablet. Just feels a bit icky. And the encouraged boo'ing, yuck. I'm there to have fun. I don't like the vibe of that. Parades – cute! Get there early and get in the center. Even if you don't have very little ones as long as you've seen the movies these are fun. Trivia games – okay. They are just for fun and should be lighthearted, but I think the hosts need a bit more preparation to run the games smoothly in a positive manner. Zipline – probably thrilling for someone young or new to zip-lining. The length is less that alluring to someone who has ziplined before, or from pre-teen and up. Rockwall – cool location. It's not always open though. Ice Skating – I waited in line longer to sign them in than they skated. The rink is very small (understandably) and it's very tight. Again, a great idea for little ones just getting started but maybe not for preteen and above. Towel folding demo – Was very fun. It would be great though if everyone could have towels to do it along with the demonstrators though. The demonstrators were so nice and answered questions after they were done. We enjoyed it. Royal Mystery – My kids who went really enjoyed this “escape room style” activity. Photo Package: We booked two rooms and our minors in the other room were able to be part of our photo package. There are many opportunities to have your pictures taken so if you like to have group photos it's definitely worth it. We only bought the digital package as they wanted another $100 for the printed ones. It doesn't really make sense to me that they wouldn't bring it down to $50 or so, since they only throw them away anyway. Huge waste. All in all... Our party of 8 had a nice time on the ship, but there were some things I wished could have been different. Previous cruises (on a different cruise line) I found more relaxing, as with the amount of standing in line I did the first few days I felt a bit like I was at a theme park. Not that theme parks aren't fun, but it's a different style of vacation. I would also like to see RC fill first timers in a bit more. I did not realize there would be workers from another company on RC's “private beach” and would have liked to know to bring extra cash. The thing that really puts a dark cloud over an otherwise pretty nice week is the horrific way it ended. NO Follow up? We had a traumatic experience exiting the port. After you clear customs and come outside, to the right and left are two walls of people holding signs hoping you'll let them take you to the airport. I tried looking around to see where we needed to go while signs were thrusted in my face as I was asked “how many people, I take you to airport”. As this is happening, there is someone down the center yelling at you “keep moving, keep moving, don't block the entrance”. It was surreal. I responded to him with “I'm trying to figure out which way I need to go”. His response was “then ask questions.” He wanted us to MOVE out of the way. I told him we had prearranged a ride so he said “go this way” and gestured for me to go to my left. In the meantime, my husband was on the phone with our driver, who told us to go in the opposite direction. So now after getting through the wall of people on the left, we now all had to get back through that same wall, then back through the middle, and then get through on the right, only to find a sidewalk you could barely walk through because it was so congested. The 8 of us were rolling our suitcases trying to walking single file behind each other to make our way through. A lady, who was no doubt also feeling harassed trying to get her way through this insane scene, smacked her suitcase into my mother's taking it out from under her and my 68 year old mother went crashing to the ground. When I turned around she was lying on her arm on the concrete, bloodied face, hands full of blood, and blood splatter all over the ground in front of her face. It was horrifying. It took a long time for the EMTs to get there because of the congestion. Fortunately, her nose was smashed in and her face was busted up but she did not break her jaw or lose any teeth, although the side of her chin is now black and purple and her mouth is all cut up. Her nose and face have abrasions. Her arm and neck hurt. The lens of her prescription glasses was deeply scrapped and she'll have to replace it. The bone under her glasses is swollen and the bridge of her nose is still so sore she can still barely touch it. She was only offered a dry rag of sort to clean up her face (she had to do the best she could to take the blood off of her face and hands as carefully as she could in the airport bathroom once we finally arrived there). Because of her medications and the fear that she hit her head it seemed like she was going to need to be transported to the ER. A few medical professionals stopped to help assess her which was very kind. The lady working outside who came over stood between my mom and the crowd to make sure no one stepped on her, and the rest of us were able to finish a circle around her as she lay unable to move on the ground. We are all still traumatized. I had to give contact information to at least two different people and an account of what happened to even more. I was told by one of the workers that RC would receive my feedback about the dangerous atmosphere being created with all the hassle. We have a police report number. By some miracle the EMTs decided they could clear her for us to get her on the shuttle to take her to the airport to get home. That was a relief on many levels. Not one person has called to see how she is doing, and I was even asked for her stateroom number for one of the reports so RC definitely knows how to reach us. I would have thought RC would have called to ask how my poor mother is doing. But nothing. It's heart breaking. This could have been avoided. I feel the walls and yelling created this frenzied atmosphere and put people at risk. I was told it is RC's call about how far back the wall of solicitors must be. I don't know if it was by the security, or police who said that. I had to tell the story to many people coming on the scene and asking questions, and I just wanted to be with my mom. My mother had previously sailed on the Harmony with my brother's family and had a wonderful time . That trip was prior to her learning she had cancer. She was not certain she would live to see another vacation. This trip was to celebrate the completion of her months of chemotherapy and a extensive surgery. This was a truly terrible way to end her “celebration” cruise. Now not only is she upset about being bald, but also now her face has been bashed, busted, and bruised. The whole event was traumatizing. We go on yearly vacations with my mother, but right now she feels like she never wants to travel again. This is the saddest part of it all for me. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this holiday cruise to celebrate Christmas and my birthday. The ship was beautiful and big..It was decorated with the festive flair. Embarkation was seamless. The main restaurant in the top deck was too congested with people. ... Read More
We chose this holiday cruise to celebrate Christmas and my birthday. The ship was beautiful and big..It was decorated with the festive flair. Embarkation was seamless. The main restaurant in the top deck was too congested with people. Finally after finding a seat to enjoy our breakfast we hear a loud speaker message stating not to linger because other people had to eat.Not nice. The specialty restaurants were very nice. We used 3 of them. Food was good .. We had a junior suite in the front of the ship, 12 floor.We were disappointed. The stateroom was small. The bathroom was tiny in comparison to other ships we have been on. There was a bad body odor in the room. We figured it was the carpet. We asked if it could be cleaned and they said yes. They did clean the carpet which took care of the problem but that left the room damp and with a disinfectant odor. We then came down with a serious sinusitis and had to start antibiotics. We made the best of it. Would we do it again? No.Mega ship? No.. Royal Caribbean cruises ? Yes..Ports of call..were fair. Conzumel was the best. Roattan was the worse. It looked like the port surroundings would collapse at any moment. We stayed in the ship. Staff was good. Read Less
1 Helpful Vote
Sail Date: December 2018
Had credit to use. Food was mediocre. Nickel and dime for everything. Did not enjoy my experience, however, the entertainment was very good, especially Mama Mia. Ship is very well laid out and staff excellent. I did not like that you ... Read More
Had credit to use. Food was mediocre. Nickel and dime for everything. Did not enjoy my experience, however, the entertainment was very good, especially Mama Mia. Ship is very well laid out and staff excellent. I did not like that you had to make reservations for everything instead of first come first served. Balcony cabins are extremely small with limited amenities. Specially restaurants are over priced and average. Chops Christmas special meal was so so and nothing to write home about. Have had much better meals on other cruise lines. The fitness center is wonderful and complete. Embarkation was easy and Uneventful as was Debarcation. All in all this was a cruise better served for large families or reunions. The excursions were well designed and we enjoyed the few we took. Bottom line, we probably will not book another cruise on a ship this size. We prefer the smaller ships. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this ship because we wanted to experience ship this big. But mainly it has been dissapointment. Stateroom was Ok, we had an oceanview balcony. We ate our breakfast and lunch mainly in Windjammer, and the service was not good, ... Read More
We chose this ship because we wanted to experience ship this big. But mainly it has been dissapointment. Stateroom was Ok, we had an oceanview balcony. We ate our breakfast and lunch mainly in Windjammer, and the service was not good, tables were not cleaned very fast. There was enough people doing that but to me it seemed that they did not know what they were supposed to do. Dinner we ate at Amerikan Icon Grill and service varied a lot. For example having coffee were asked 2-3 times but no-one actually brought the coffee. Worst things in the ship were the constant selling of something and music at the pool area. I hate the selling, selling, selling... even in the dinner table the head waiter came to sell the tour to the kitchen. The promenade was like cheap market place. Then the music at the pool. Why does it have to be so loud that you can’t hear your own thougts let alone concentrate reading a book. I know there are areas that are more quiet but my kids were at the pool too and I wanted to be available to them. People were also holding the pool chairs by placing their bags or huge Coke mugs to the chair next to them as if it would be taken. These were mostly Americans. We took western Carribean cruise and most excursions were poorly organized. For example the excursion to Chizhen Itza. When we booked that, it said that it takes 6h but in reality the travelling time was 6h and then 1hour in the ruins. Furthermore the gathering at the pier was a mess so the whole trip took us 9h without food, just a small packed lunch. Also the other excursion in Mexico, beach break was huge dissapointment. Small, small beach where you could not swim because the water was so dirty. Toilets were in seacontainers, drinks available for free but no food. We did not participate the dolphin swim excursions but serioiusly, who does that and why they are still available. For example in Costa Maya the dolphins were in small pool and people actually wanted to go swim with them... to the same place where the cruise ships were docked. In all other parts of the world keeping dolphins in a pools is considered unethical but cruiselines supports this kind of action. All and all this Christmas cruise was dissapointment. Read Less
2 Helpful Votes
Sail Date: December 2018
The last day of the cruise we received 3 phone calls to our room and a staff member woke us up at 7am. We paid To rest not to be bodered because we didnt have to leave the room until 9am. Also, there is no information regarding ... Read More
The last day of the cruise we received 3 phone calls to our room and a staff member woke us up at 7am. We paid To rest not to be bodered because we didnt have to leave the room until 9am. Also, there is no information regarding pictures that the photographs take you. I called to buy the pictures 3 days later and we can’t get them anymore. In addition, the rooms are old and not very well mantiened. We were staying at the front of the ship deck 7 and every day at 9am we could hear the music from the gym and the vibration because the music was so loud. Also, we could hear the snores of the room next to us. I have to congratulate Osman and Jhon our waiters at Silk restaurant. They provide us with the best service and food I have ever had. The shows oneanaria and mamá mía were great. The rest were just fillers. Our room was made twice a day which was great. At destinations getting out and in the ship was very smooth. The shore excursions are way overpriced so we just went to places by our own and all the destinations were safe to do so. The drill that they make you do is such a joke since you can watch it from your room. Overall the experience was good but there are some things that must be solved like noise and they way they treat you the last day which is not right. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise as we have sailed Norwegian twice before and loved it and wanted to try this line as we’d heard great things. Embarkation and disembarkation - so smooth and hassle free I don’t know how they managed getting so ... Read More
We chose this cruise as we have sailed Norwegian twice before and loved it and wanted to try this line as we’d heard great things. Embarkation and disembarkation - so smooth and hassle free I don’t know how they managed getting so many people on and off without any line whatsoever truly amazing. When we got on the ship is certainly impressive but the main deck just feels like a mall, with constant announcements and noise about art auctions, watch sales, drinks package and internet sails, it really did spoil the cruise for us as in the evening this was where all of the bars were and I just felt Like I was sitting in a shopping centre. The boardwalk deck was mostly geared towards children so we didn’t go there, we went to deck 8 often as we purchased the ultimate dining package and that deck was always quiet and pleasant as it’s open air. We went to Giovannis the most we loved it there, we also enjoyed Central Park and the Mexican but we weren’t keen on chops really. Overall choice and food quality was much better on Norwegian and I’d say the food was average even on the package. I wouldn’t go for the package again for dining as you can’t go to the Japanese tables or chef table without extra charges so it wasn’t worth it for us and on our day at sea we really Struggled to get into any restaurant at all. Cabin- we had an ocean view balcony it was a decent size and lots of storage and everything worked well. Staff - all amazing all so mega keen to please and very smiley and genuine no complaints at all. Shows - mama Mia we didn’t like we were both utterly bored but tbh musical theatre isn’t our thing, blue planet was great and the cruise director was really funny . Entertainment we found quite limited as you can only do each show once and there was very limited entertainment in the bars and we just plain didn’t like sitting in the shopping centre bars so we were in bed early most nights Sun decks - not much outside space plenty of hot tub space and good they have adults only area. We never ever queued for a drink and always bottles on offer in mobile bars so can’t complain about that. Again entertainment was lacking it seemed to be always really noisy with pretty average bands which were actually more irritating than entertaining It’s a great ship, it was spotlessly clean and service was impeccable but unfortanately The contact focus on shopping Really spoilt it for us and the main deck was totally focused on shopping . Read Less
1 Helpful Vote
Sail Date: November 2018
We chose because we are crown and anchor members and were sailing with family and wanted these first timers to experience the great shows and mega ship As far as embarkation went it was fast and smooth as is with all our Royal Caribbean ... Read More
We chose because we are crown and anchor members and were sailing with family and wanted these first timers to experience the great shows and mega ship As far as embarkation went it was fast and smooth as is with all our Royal Caribbean sailings, but the new terminal in Miami with facial recognition there were six of us and I was the only one that sailed through the new machines, the other five had to get into an extremely long and slow line, this caused usmt miss our shuttle to Ft Lauderdale so we had an hour to wait for the next! My husband was in a wheelchair and the rest of us stood waiting there are a few benches up against the wall of the terminal but with over six thousand passengers you can imagine no seats were available. We Enjoy Royal Caribbean but the dining experience has not been good on this cruise! Entertainment was very good! We sailed on the Oasis five years ago and thoroughly enjoyed the entire experience! One crew member was a complete waste of time in the dining room but the cruise director and his staff were fantastic .....and the rest of dining room crew were more than good! Our stateroom attendant Anne went above and beyond! The food in thnmain dining room was just acceptable there were no wow moments! Chops grill filet mignon was the one highlight for dining pleasure We have a cruise booked for the Spring and hopefully we will regain our enjoyment on that cruise. Our family felt the same which unfortunately made it a bit disappointing for first time cruisers think their expectations were high based on our previous experience. We will still recommend Royal Caribbean our motto can't be perfect all the time Read Less
3 Helpful Votes
Sail Date: November 2018
So I’m going to break this down into sections starting from the beginning. We are a family of four with twin 23-month-old toddlers. We also traveled with the grandparents (80’s). We have been on several cruises, but this is the first ... Read More
So I’m going to break this down into sections starting from the beginning. We are a family of four with twin 23-month-old toddlers. We also traveled with the grandparents (80’s). We have been on several cruises, but this is the first with Royal. We booked a suite, so embarkation was a breeze through the suite lounge. The Miami port is beautiful and unloading our luggage was easy! You just drive into the parking garage and go to floor 3. The porters take your luggage and off you go to find parking. We went at 10 and it wasn’t too crowded. Once we got on board, it is a lot to take in. It’s a beautiful ship with so much to see. You enter into a promenade that has a bar, pizza parlor, other restaurants, and shopping. It really is stunning. We proceeded to floor 14 where the Royal Babies and Tots were located. We were allowed to book 16 hours initially. There is just one main play room with a tv and toys. The ladies are very nice there and the kids enjoyed their time. After day 3, they opened up additional hours. They are open for port days and go through til midnight. It is $6 an hour before 6 and then $8 an hour after 6. They give you a phone so they can reach you or you can call. It doesn’t work off of the ship though. There is a wonderful play area for the kids from 10-9 every day. You can also check out toys to take back to the room. There was only a night or two that we weren’t able to get time. We went and had pizza for lunch, which was actually pretty good. The cafe had sandwiches available also. The bar was easy to get to and we used our paper pass for drinks. The cards are on the door when the rooms are ready. At 1 o’clock we went to our room. I thought the rooms would be a little more modern, but they were a little run down. The ac didn’t work in the room and we had to wait for someone to come and fix it. Our room steward was so nice and very accommodating. We tipped him extra at the beginning, middle and end since our boys made quite the mess. We didn’t get our pack n plays until late in the evening and one was broken. So we had to wait into the evening and had to call several times to get a replacement. The boys were unable to nap so we had a pretty miserable afternoon and evening. We had a problem in that we didn’t get our in room purchases until 3-4 days into the cruise. We had ordered champagne, chocolates and other items that took several days to get and then it was also wrong. So it took quite a while to get that situated. We went to the dining room the second night. It took them 15 minutes to seat us and then we had to stand in the middle of the dining room because the individual that was supposed to seat us left us standing there because he didn’t know what table to take us to. Then we had to wait for a high chairs. It was a huge mess. We had wonderful service once we sat down and had a very nice meal. The dining room staff is hit and miss. We were able to dine three of the seven nights. The staff was also hit and miss. Some were wonderful, while others were very abrupt and didn’t smile at all. The food was better than average. The portions depend on the meal. The prime rib was huge and the lobster tails were very delicious. The desserts were also yummy. We doin that people wore whatever they wanted in the dining room. We even saw sweat pants on formal night. Which we personally dressed up because you’re cruising and it’s fun! We did dine at the Brazilian steak house and really enjoyed the food and the service. The service was really exceptional here and worth the price we paid. The food was hot and delicious. The roast beef sandwich at Park Cafe was everything we read about. Really delicious and the salads were good too! We definitely spent a lot of time at Park Cafe. The Dog house was a good pit stop for a delicious dog! I was disappointed that all of the food areas closed at 6. The buffet area was small so it was always hard to find a table at night. The food was pretty good at the buffet with lots of options. Again, the staff wasn’t very friendly. Finding high chairs was a bit of a challenge as well. The amenities on board are wonderful. There are plenty of pools. Although the kids pool area was sub par. The fountains were rarely on so the kids got bored easily. They do have life jackets on board for kids of all sizes. You can use them free of charge. We tried all of the onboard activities and we were quite happy with them. The golf is fun and they even have small clubs for toddlers. The Flow Rider is oodles of fun!!!! We even ice skated. There are limited amounts of time slots, but we never had any issues getting some ice time. There were plenty of areas for the kids to run off energy. We brought sweaters, but I would say that a majority of the ship was on the warm side. I never used my sweater on the ship or the dining room. On past cruises, I was freezing! If you are a poker player, then you’ll have table time every night with limited wait times. The slots are super tight. Super super super tight. There are plenty of black jack tables, craps and some other table games. The spa was wonderful and I really enjoyed my massage. Although I did pay for the additional time and didn’t receive it. So I paid for an additional 20 minutes that I never got. The massage was started late and I know what time we started because I texted my husband right before we began. So not too pleased about that. The upselling is rampant and so is the product push. We both had beverage packages so never had to worry about drinks. I would definitely recommend buying it precruise on discount. It is not discounted onboard. All of the drinks are delicious and they are not skimpy with alcohol. We did several excursions. The boys went to RB&Ts while we went ashore. The Secret River was amazing! We highly recommend it. The WiFi was a bit sketchy and I definitely couldn’t stream movies. It was good enough to text and to google. The app was really great. We could see all of the dining, activities and communicate with other people onboard through the app. The shows that we managed to catch were really well done. The comedians, not so much. We did have fun at the onboard games. They had movies every night wth lots of options and family friendly options. There are so many onboard activities! The kids had fun at all of the Dreamwork events with the animals. The parades are a lot action and happen on a regular basis. It’s really great and quite the event. We also did the DreamWorks breakfast. Although for a child event they didn’t have high chairs readily available. We had to stand around while they found us a table...again. It wouldn’t have been bad had it been at the entry but we were left standing in the middle of the dining room next to other seated guests giving us stares. For $10 a person it was ok. There are 3 different characters that come around for a picture about mid way through breakfast. We also did portraits in the Picture This studio. The photographer was super nice and our portraits turned out amazing. Expensive, but amazing! We pre-purchased the photo package, so we took advantage of that and had about 60 total pictures at all of the different photo stations. The concierge was lack luster. We called several times and we were told to go to guest services or our message was never returned. We did go to the suite lounge and they are pretty strict about children being well behaved as well as the dress code. We did not get to Coastal Kitchen this trip. Overall, we enjoyed ourselves because we didn’t let all of the inconveniences mess up our vacation. We did book another cruise, which we were super disappointed in the NextCruise office experience. Luckily, we have a travel agent so we got the onboard credit from the NextCruise office. We booked on a smaller ship with the hopes that maybe they would have a more personable experience. The staff was either super friendly or grumpy on Allure. There didn’t seem to be an in between. I would say that if you’re a couple with no kids, it’s probably a different experience. If you have super young kids, the options are much more limited. I would say if you have kids below the age of 3, save your money. A - Activities A - Royal Babies & Tots B+ - Food quality - dining room is ok, other venues are much better A - Embarkation/Debarkation A - Entertainment C/D - Friendliness of staff D - NextCruise office B - Food options, close too early C - Guest services - always long lines A - Room steward B - Wifi D - Casino - super tight slots and super Smokey but lots of fun (A for fun) A - Photo studio F - Upsellling is rampant and there’s always someone pushing something Read Less
6 Helpful Votes
Sail Date: November 2018
I will break this review down by my personal pros and cons. We have previously sailed twice on Carnival, and wanted to see how the two lines compare. The lines are more similar than not. To us, the demographics on board are similar. ... Read More
I will break this review down by my personal pros and cons. We have previously sailed twice on Carnival, and wanted to see how the two lines compare. The lines are more similar than not. To us, the demographics on board are similar. We chose this ship because we wanted to see and experience this ship for ourselves. Embarkation and disembarkation were OK, other than the line for going thru X-ray on the way onto the ship was annoying. Pros: The ship is absolutely gorgeous and is being very well maintained.Where the Allure of the Seas truly shined for us was the entertainment. We were genuinely wowed by the Aqua Theater show and the Monopoly show on Ice. Both shows were very well done.The other area of the ship that I loved was the Central Park area with the living wall and all of the beautiful plants. Absolutely beautiful! The service onboard was genuinely friendly. We noticed that all but one employee we came in contact with was smiling and ready to help. We loved that. You may be wondering why I only gave the ship 3 stars...the two cons I have were enormous for us: Cons: The food. The Main Dining Room was meh. We didn't love it by any stretch, and we didn't hate it either. We ate in three specialty restaurants, and this was for us the weakest link. Chops Grille was not to our personal liking. Very average. Samba Grille, definitely not worth repeating again. Appetizer spread was my favorite part. The meats--not so much. Also, the maitre 'd had to ask several people who walked in from the Solarium pool in bathing suits to kindly leave. Not my idea of a nice meal. The check-in area for dining at Samba should be moved just outside the restaurant, and this would alleviate the swimsuit wearing snackers from coming into the restaurant. Giovani's was our favorite specialty restaurant. Wonderful waiter, but the food was not great. The salad we chose for our first course was pathetic. Iceberg lettuce with a few arugula on top. I understand that food is very subjective; but I did not care for it. THE BED: SO INCREDIBLY BAD!!! We had the worst sleep ever on our bed. The bed was like sleeping on a board! Our bed even had a topper on it. I cannot imagine what the bed would have been like without the topper. The best part of our cabin was our room steward Carl!!! I just loved him. So kind, warm, and had a great sense of humor! He even made me a Dachshund towel animal after I mentioned I loved wiener dogs!! Ahh!! If the bed was more comfortable, and the food tastier, I would have given the cruise five stars. Because of the uncomfortable bed, I'm not sure we would cruise this line again. When you get poor sleep, it effects everything!!! Read Less
1 Helpful Vote
Sail Date: November 2018
I first sailed the allure back in 2015 and had a 5 star trip. This time I say 3 stars but the dynamic was different because we were traveling with a 15 month old and it was our second time on the ship so the newness of the magnificentance ... Read More
I first sailed the allure back in 2015 and had a 5 star trip. This time I say 3 stars but the dynamic was different because we were traveling with a 15 month old and it was our second time on the ship so the newness of the magnificentance of the ship had worn off a bit. My biggest complaint this time around was it seemed liked the times of activities were really limited. Since we have done a lot of the ports so many times we wanted to just stay on the ship and enjoy it during most port days. To our surprise there was very little to do during port days. All activities and restaurants (except the windjammer) were not open until 3:00-4:00. We only had 2 sea days so we’re expected to cram it all in on those days which was really possible because everything was so crowded. The royal sea tots program also failed us. Our daughter just wasn’t happy there so we had to pick her up after about an hour each visit. The staff in the nursery were doing there best, but the nursery room itself was very empty, boring and nothing to keep them entertained. There was an open play area that parents could bring their kids and that was awesome. My daughter could have stayed there all day had that been the nursery. For a ship as big as the allure I would have expected more. I also had a 5 and 7 year old niece and nephew that tried out the kids program for their age and they simply didn’t like it and cried when they had to go back. The rooms they were in very also very dull and boring. Another thing I had never noticed until traveling with a toddler is you really can’t eat whenever you want. Unless you wanted pizza I found I having to frequently wait for the windjammer to open. On a positive note, I was pleased with the cleanliness of everything on the ship, our stateroom attendant was top notch , and the overall service on the ship was great. The ship was still beautiful and we enjoyed strolling Central Park and the boardwalk and promenade each day. The cabin also seemed smaller then on other ships I have sailed. Read Less
Sail Date: November 2018
Embarkation was so much better at Terminal A than in other terminals. We were handled very quickly and our rooms were ready when we boarded at 11:30. We had our luggage within an hour or two. We had a family reunion for 35 of us. ... Read More
Embarkation was so much better at Terminal A than in other terminals. We were handled very quickly and our rooms were ready when we boarded at 11:30. We had our luggage within an hour or two. We had a family reunion for 35 of us. Those that had children enjoyed the vast array of activities and restaurants. Older members enjoyed the shows and restaurants, especially Giovannis Table and Chops. Sabor had very good food but service was lousy. We loved Central Park away from the hustle and bustle of the ship which was overwhelming at times. Service was excellent for the most part. Our cabin attendant was wonderful. Main dining was very good and service there was excellent also. Service in the brew and pub was non-existent. We did not like our cabin at all. It was very small, although a 2C, there was only one plug in the entire cabin, NONE in the bathroom, which was tiny. Very little storage as well. Read Less
8 Helpful Votes
Sail Date: October 2018
We are a family of four (two children age 6 and 9) who flew in from overseas the day before embarkation. We had booked a family room in Embassy Suites by Hilton Fort Lauderdale - 17th Street. The hotel is a prime choice in terms of how ... Read More
We are a family of four (two children age 6 and 9) who flew in from overseas the day before embarkation. We had booked a family room in Embassy Suites by Hilton Fort Lauderdale - 17th Street. The hotel is a prime choice in terms of how close it is to the Port. The hotel had friendly staff, a great (complimentary!) breakfast buffet, a fairly nice pool area and free drinks during Happy Hour in the evening. In terms of the rooms the hotel is nothing extraordinary. A strong recommendation is to choose uber, rather than a more expensive airport shuttle on Embarkation Day. We payed much less than the guests who crammed into the shuttle buses, even when we chose the uber XL (Mercedes SUV). Embarkation was a positive surprise, as it was professional and smooth. We had packed a bag with swimsuits, sunhats and sunblock, and carried this on along with some extra clothes for the kids. This was a good recommendation, as the checked in bags did not arrive until late afternoon, several hours after we were aboard. In the checked in luggage, we had also brought mini-sodas and snacks for the children and the 2 allowed wine bottles for us. This was conveniently bought the evening before at the Publix store located within short walking distance from the Embassy Suites Hotel. As first time cruisers, we certainly do not have much of a reference frame, but I assume even frequent cruisers would be impressed by the size of this ship. It took us a little while to find our way around (and not walk in the wrong direction). Our cabin was a Stateroom with a seaview Balcony on the starboard side. This was a good choice, as we got a great view of the ports as we were "sailing in". The room itself was nice and clean, but it sure could not be smaller, leaving approx 25cm between the desk and the sofabed when folded out. The balcony had a small table and only 2 chairs, which we found odd and a little disappointing, as the cabin is for 4 people. We did move out the desk chair the couple times we enjoyed breakfast on the balcony, but with that done, one of our children had to sit on a lap. In terms of dining, the Solarium Bistro for breakfast was a stellar recommendation. Very fresh buffet and not as big and crowded as Wind Jammer. Not many people seem to know it is complementary for breakfast and ok for children in the bistro, although the Solarium otherwise is from 16y and up. Another fantastic option is the complementary room served breakfast, where you have a lot to choose from, although no form of eggs or warm breakfast without an extra charge. This was perfect on the days we were to arrive very early in Ports - we could have the breakfast delivered as early as 6:30 (earlier?) and enjoy the food and the sunrise and watch the port as we were getting closer. The Wind Jammer is a very busy place, which in my opinion is a more stressful option (goes for all meals). Lunch options are quite a few, where Park Café definitely became a favorite. Great grilled sandwiches, fresh fruit cups and good speciality coffee (although at extra cost). We chose My Time Dining, which absolutely was the right deal for us. We notice that we differ from many Americans, who value having the same server the entire cruise. We did not have to plan around our meal time, and as we tried the two My Time Dining options, in terms of the MDR (The Silk and Icon Grill), we never had to wait long for a table. Our servers where friendly although a couple times surprisingly neutral or plainly uninterested. Half of the time, they did not seem concerned about checking on us, and forgot drink orders quite a few times - mainly for the children. We were happy with the food in most cases. I would not call it very fine dining, although I was continuously impressed about how the could cook and serve so many people at the same time. Considering this, I had not expected higher quality. We did look into options of drinking packages prior to our trip. For us, this was not a preferred deal and we concluded our choice to try glass wines in the MDR to be a good one. We did learn that it was possible to buy a bottle and save it for upcoming dinner(s), which we chose not to. We enjoyed trying a different glass (or two) with each meal. It seemed as many travelers enjoyed many colorful drinks and beers already from early hours around the pool, so for some their calculation may lead to going for the drink deals. In terms of sodas, (although I did not actively look for them) the coke machines where not plentiful, and if you decide to buy an all-you-can-drink version there, I heard it is good to prepare for some lines. In terms of the pools - I unfortunately had high hopes for the pool areas. Our children LOVE swimming and playing in water. The water fun park was unfortunately for toddlers, with water level up to the ankles. There were a couple "water guns" with a weak, barely existing beam a few feet in front of you. The remaining pools had rules, where the rules pertaining to children were strongly enforced (no jumping, no throwing a ball, no drinks even when sitting on the edge etc). But the rules of showering before entering, only 21 people in the pool (I counted 40! big grown ups at times), drinks in the pool (very many adults brought their drinks into the pools) were constantly ignored by the life guards who only blew their whistle at children. We do always look after our children and do not let them out of our sight, as well as make sure they act respectfully. I understand this is not always the case and I can understand the safety issues behind the rules, but I cannot understand why there was not a more kids friendly pool at all. And being a health professional, I can not understand the disregard for health/hygiene issues. My children stayed in the crammed pools and tried to swim, as there were no other options, resulting in eye infections as well as a couple other infections. I never saw any measurements or water sampling going on. Hopefully, I just missed them. I also realized I may be getting older (43), but the music in the pool areas was fairly loud. I wish it had not constantly been playing, as I many times had a hard time relaxing in a sun chair or reading a book. In terms of the entertainment on board, we were impressed. We saw "Mamma Mia", "Blue Planet", an ice skating show, and two water shows. All with impressive talents. We loved the free seating concept. It is good though to book the majority of the shows months (!) or at least several weeks in advance. Also a big plus for yummy popcorn outside the Amber Theatre (not complimentary though). While in the Ports, we had decided not to join any shore excursions. In St Marteen, we took a water taxi to the first stop and found a hotel by the beach which we had heard of - Holland House. A nice and stylish hotel where we got sunbeds, an umbrella, 4 drinks and wifi for 25USD. They also had a great lunch restaurant (cheaper options along the street, but probably nothing better). In Puerto Rico, we went with the free city tram from stop nr 12 (avoid the crowds at the stops by the boat). (Google "Tram puerto rico" to find good info from the city's homepage - Old San Juan trolley). This will take you to the old town and the Fort, etc. In Labadee, we enjoyed our day mainly on Nikki Beach (beware VERY crowded in the water, leading to significantly less clear water as the day went by). We also played quite a lot of Beachvolley and the kids played in the water playground next to the beachvolley court. The playgound had nice fountains and a fun water bucket mobile. We did hear about the pushy salespeople on the market, but still took the little trolley there after the complimentary lunch buffet organized by Royal Caribbean. There were some arts and crafts, hats and bracelets. The people were asking you repeatedly to come look at their stand/products, but they were friendly. I did not feel unsafe or pushed. What to remember is the extreme poor society which is just outside the walls and barbwire of this manmade beach Paradise constructed by RC. There is a limited, set amount of servers/sales people that in a controlled manner get to come inside these walls everyday, hoping to get small crumbs of our riches. Back on the ship our last day, we decided to try some of the activities we hadn't yet tried: the surf simulator and the zip line (my daughter was sad to learn she was too short) and the climbing wall. Those were very fun activities. We were pleasantly surprised about the relatively short lines we had to wait in. Other acitivities we tried were mini golf (several rounds, ok quality course), table tennis (fun, but fairly low quality on tables and rackets), soccer and basketball (same court). A few days we did get to go to the gym, which was very nice. It takes a little to get used to running on a treadmill on a moving boat! But it was lovely to do so with an ocean view. Also, there was a running/walking track on deck 5, which went all around the boat - great! Lastly, disembarkation: we were as impressed as with embarkation. Very professionally organized. We had left our bags outside our room before 11pm, and only carried a couple small carry-ons with us as we walked off the ship. The bags waited for us, clearly marked, in a huge arrival hall once we were off the ship. Now, the last question (I still ask myself) is whether I will go again. I must say that much of my impressions were positive. It is such a convenient form of traveling, offering the possibility to have it all around you, while being taken to new places. Yet, I have several times since we came back reflected about the - in my eyes - grouse pool situation and the lacking hygiene. This is an issue, I have not yet decided if I want to deal with again. Read Less
6 Helpful Votes
Sail Date: October 2018
We cruised "The Allure" in 2012. So, I'm able to do some comparison. Getting off and on this massive ship was a breeze. We did all the online documentation so, we were able to bypass all the lines. We walked off with our ... Read More
We cruised "The Allure" in 2012. So, I'm able to do some comparison. Getting off and on this massive ship was a breeze. We did all the online documentation so, we were able to bypass all the lines. We walked off with our luggage at 630am. We have always done My Time Dining with no issues. This time was another story. MTD is a broken system on Allure that needs a lot of attention. We were on Radiance Alaska cruise in August. MTD we only had to wait up to 5 minutes. We always had to wait in a long line then wait longer in the lobby area. When the line extended into the elevator areas we choose to get pizza at sorrentos(which is good) and another night at windjammer which was equally crowded. Windjammer is a fast past buffet area so, be ready to keep the flow moving. If your the one to looking at the food your also the one disrupting movement. Lounging at the pool areas was stress free. Don't bother saving lounge chairs. There's plenty of them. When one area got to hot for us we had no problem finding multiple chairs in another area. Solarium gets hot. There's a 2nd floor area that gets a nice breeze. If your looking for a nice relaxing spa area your not going to find it on Allure. There is no public saunas here. We paid the extra $200 for the Thermal Spa. Small spa area consisted of 4-heated chairs to lay on, 3 different sauna rooms and 2 rain showers. Got busy and loud in there at times. Disappointing for such a massive size ship. Port: Naussa- Walked to John Watlings Distillery. 30 min walk from port. Has some uphill walking. Free simple tour. 4 samples of rum $14. Cozumel: Paradise Beach. Clean Private beach. Nice big pool. Taxi ride $16 each way. $3 per chair. They ask that you spend $10. There's a taco food truck. Tacos were $3. Large drinks were $14. Water sports are additional. Good for families, couples, groups. Roatan: We have never been to this port. We did a zipline and beach tour. So glad we did as there's no where to explore outside of the port. Costa Maya: We had planned on grabbing a cab to Mahahual Beach. But, due to our late start ended up staying in the port shopping area. There's a pool area to rent chairs. We got massages. Was $85 for couples massage. 45-min. Well worth it. Ships Condition we all agreed is in excellent shape. Was very clean and well maintained. Our room looked brand new to us. On second day we had a brand new couch put in. I did see a couple areas where there was stains on public areas carpet. But, to be expected. There just never seemed to be enough areas to eat comfortable at. We could not understand why windjammer closes at 3:30 on port days. Everyone is getting back on ship hungry. Going to Park Cafe and Sorrentos is a madhouse at this time. Again long lines. And forget it if you want a soda in Park Cafe. They also make Seattles coffee there. Takes forever to make a coffee. TIP: There's a bar outside Park Cafe. Get your soda there. Aqua and Ice Skating shows were amazing. Watching a movie in the Aqua Theatre is very cool. Zip lining and Rocking Climbing were Alluring. Lol. We were in general disappointed this time on Allure. She's not as well oiled as she was 6 yrs ago. She's a beautiful ship but obviously understaffed and needs to offer more eating areas for the masses. Not more specialty restaurants you pay an additional $25-$35 for. Read Less
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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