5 Helpful Votes
Sail Date: December 2018
Our New Year’s Cruise on the Allure of the Seas 12/30/18 thru 1/6/19 I would like to begin this review by elucidating to all readers that we are absolutely not the type of Cruisers that believe we are above and beyond any other person ... Read More
Our New Year’s Cruise on the Allure of the Seas 12/30/18 thru 1/6/19 I would like to begin this review by elucidating to all readers that we are absolutely not the type of Cruisers that believe we are above and beyond any other person on a cruise ship regardless of what room they stay in or their status. We are a very humble couple and feel very blessed to be able to enjoy these types of vacations. However, regardless if you stay in an inside cabin or the owners suite it still costs money and the agreeably there is a standard set “By the Company” you are cruising with, and quite frankly if they cannot live up to their Standards then it is something that should be shared with other travelers. With that I will begin our review of the Allure of the Seas. First and foremost I have similar reviews of the Big Ships and ironically it seems to be the same all the time – RCCL and others have these big beautiful ships and unfortunately they don’t have to correct amount of staff to keep up with their “Standards”. We have been on a total of 13 Cruises since 2012 and have sailed on the Vision, Radiance, Voyager, Freedom and Oasis Class ships at least once. It is not hard to figure out that service levels from Vision and Oasis are worlds apart. If I had to scale these in order of service and standards I would say Vision (80-90%) Radiance (80-90%) Freedom (75-80%) Oasis (65-75%). Again this based on number of Passengers to the number of employees. The Oasis class ships have a passenger compliment of 5400 with 2165 crew members which is 2.49 crew members to every passenger. With 18 Categories of Officers the equation greatly reduces the total of number of crew members to guests in the rating of less than 1 per passenger. Overall the statistics may or may not be of any significant to most people however it does illustrate the point that just because their bigger doesn’t mean their better, and it Segway’s into my review as it may hopefully give a better insight on the “Standards and Service Levels” that we were engaged with. Overall the cruise was awesome however when it came to specific one on one details about service and standards it was a little below average. I have broken this review down into categories to save some reading. Boarding We boarded in Miami and although there are some changes and rebuilding in effect it could still use allot of help. We still don’t understand why they haven’t built this Embarking / disembarking the same as Port Canaveral that is a beautiful port. RCCL has streamlined there process by having your Sea Pass Cards delivered to your stateroom – you will not receive one prior to boarding – This did cause allot of confusion if you went on board and wanted to get a drink and or if you showed up to your stateroom and there was no sea pass card available which means you get to spend time in the Customer Service Line (Which we seen allot of passengers doing) – I cannot 100% say for sure that was the issue however I have never seen that many people at a Customer Service Desk before leaving port. Disembarking Allot of issues here – First off if you’re a smoker we can assure you that if you’re not up at 6am – there will be no place to light up with your coffee. The Allure shut down all smoking areas at 8am – so if you’re one of the lucky ones who have to wait last to leave it will be a long morning. There is a long walk to the Final Inspection gate but customs has a new system in process that will get you right out the door unless you’re picked out by CBP officers. Pool Decks / Bars Little to no service from mobile bar service, regardless if you have a drink package or not rest assured you will be spending more time waiting in bar lines getting your own drinks. We both had a drink package and I am not above getting my own – however when there is 10 people in line and only two bar tenders that doesn’t make for happy passengers. It got so bad that the passengers in line were ordering 5 or 6 drinks at once for their parties just so they wouldn’t have to wait. Which inadvertently caused bigger wait times and longer line shuffles. When there was mobile service it is not like the smaller ships – You would literally have to yell out for the person to hear you, which in my opinion is rather rude. Nonetheless after 2 days of lines we cancelled our drink package. It was much easier for us to go somewhere else on the ship if we wanted something. Dinner at the Dining Rooms Unbelievably the service at our Main Dining room Tanked our first dinner night. We actually sat for 25 Minutes before getting water to the table. And another 10 minutes before finally seeing a waiter. We felt very uncomfortable and almost not existent while sitting there. My wife finally said lets go, so we ate at the Windjammer most of the trip. The Mgmt. Staff advised a “Few” people called off. I am not sure what “Few” meant but if 3 people called off and it caused that much disruption – I can’t imagine if 10 or 15 called off. Overall I think the dining room service experience was less than average. It is a shame because our cruise one year ago was off the chain in the dining room – But again it was on a Freedom Class Ship. Casino Drinks and Service My wife and I like I am sure many others have reached Primary Status with Casino’s which will allow you to drink for free. Well without getting into allot of detail, the bar service was really nonexistent in the casino. We were playing cards at a table with 4 other people. On 3 separate occasions we asked for a Waiter from the Dealer to the Pit Manager. And after 2 hours of waiting we and another couple finally left. On another occasion when we did get service we got charged for our drinks, even holding a prime membership and then spent over an hour at Customer Service getting it removed off our billing statement. Casino Betting The Oasis Class Ships raised their Bet Limits on their tables to $15 which is Ludacris in itself. We are avid 3 Card poker players and in theory (for those of you who know the game) each minimum hand bet would cost you $45 on the Ante – Play and Pairs Plus – The Dealer Hand bet stayed at $5. – We were told there were high rollers on the ship and that’s why the min. was raised. I am not an expert on the, who and why but how silly is it to raise the tables on a handful of High Rollers when I am sure they were outweighed by 90% of the other passengers. Seriously RCCL Casino Royale your marketing team needs some attention. We also had the pleasure of having a dealer who made a mistake during the Betting who decided to call out the Passengers for making an error when cleating bets. (I was dumbfounded by that whole experience) Shows / Entertainment The headliner shows were great, as were the comedians. RCCL does need to work out a new routine of the 70’s Disco etc.. Theme days. We have seen the same thing over the past 7 years. It’s about time they mix it up a bit. How about a Sock Hop / 80’s Theme or Motown – Something new needs to be created. Parents For the love of God Parents – If you bring your children Please – Please be responsible and watch them, it is not the responsibility of any company to watch your kids (Unless of course you use the day care service – if provided). We witnessed a couple at pool side drinking and on their phones while there young (between 7 and 9) swim in one of the adult pools. Granted there is a life guard standing there but their job is not to baby sit – If you want to enjoy your vacation and no kid watch – leave them home or use the Day Care Service. Also letting your kids run Free in 35 Mile an hour winds on the top deck of a ship is probably not a good move either, these children weigh maybe 40 lbs. it would not take much of a cross wind to send them out to sea. – Seriously it is very concerning when you’re a spectator watching this happen. Overall It may seem like allot of negativity on this review however my hope is to convey that although the Allure is a beautiful ship – please don’t assume you will get the same service levels as the smaller class ships. These crew members work a min of 12-14 hours a day, and to service a ship this size back to back day after day has to be draining at some point and time. Bigger isn’t always Better but it is a beautiful ship. We love RCCL and will continue to cruise with them – although our expectations won’t be as high as they usually are on the Voyager or Freedom Class ships. Thanks for the Time and the Read Steve Read Less
7 Helpful Votes
Sail Date: December 2018
We chose the Allure of the Seas because we wanted to usher in 2019 on a cruise ship. The Royal Caribbean Allure of the Seas was the perfect choice. They hosted an awesome New Years party. Will do it again in 2020. Everything was ... Read More
We chose the Allure of the Seas because we wanted to usher in 2019 on a cruise ship. The Royal Caribbean Allure of the Seas was the perfect choice. They hosted an awesome New Years party. Will do it again in 2020. Everything was perfect, the embarkment and the disembarkation was perfect as well. Royal Caribbean did a great job moving all their guest ( all 6,000) of us onto and off the ship. We were not herded onto the ship, but was allowed check-in at our leisure and treated as guest. The check-in and the disembarkation process was smooth and easy. We had a suite with a balcony. Our suite size was reasonable for two people. Kudos to our room steward; she was excellent. She was attentive to our needs. I'm an early morning person so I loved being greeted every morning with a heartfelt "good morning" with a smile. In fact, all the stewards on our floor would always greet you with "good morning" and a smile. Loved it. Dinning was excellent. We had 5th floor first seating. Our Servers were very attentive and quickly learned what we liked to eat. They were knowledgeable of the foods on the menu so they could help you order if needed. The food was excellent and the service was impeccable. In fact, we hope to get the same Servers on our next cruise. There was a variety of entertainment every night...there were all day entertainment for both adults and children. I enjoyed the play Mamma Mia, the comedians, Jazz and the Aqua shows. All of the ports of call on this cruise are listed on my favorite ports list. Everything about this cruise was perfect for me. The one recommendation that I would like to make for Allure of the Seas is that I never saw the Captain of the ship. We are your guest on your ship. We need to meet you in a setting thats not so big and busy. I would recommend that you take the time to greet your guest at dinner. Come to our tables to say hello. SAW Read Less
11 Helpful Votes
Sail Date: December 2018
We sailed on Royal Caribbean's Allure of the Seas on December 30th, 2018. The ship is BEAUTIFUL. Amazing, really. Central Park is mind blowing, and the Solarium is a little paradise. Complete WOW factor from the moment you walk on ... Read More
We sailed on Royal Caribbean's Allure of the Seas on December 30th, 2018. The ship is BEAUTIFUL. Amazing, really. Central Park is mind blowing, and the Solarium is a little paradise. Complete WOW factor from the moment you walk on and it continues as you walk around exploring. But I wouldn't say it was the relaxing vacation I was anticipating, as I feel like the first few days I spent way too much time standing in lines. Excursions: First, when we got to the room there were two envelopes with only one of our excursion's tickets separated from the others. The one by itself had a note stating that this excursion was a shopping tour. I had booked a cultural tour, and even printed the online descriptions of my excursions to bring with me. So, I had to go and stand in line at the excursions desk. The wait wasn't too long. The lady who assisted me seemed nice, but we had a very difficult time communicating. She was from China, and really seemed limited to telling me I could be refunded for the trip. I was upset because it felt like bait and switch. She suggested another tour, but was unable to answer my questions about it. Again, language barrier between us. I asked if I would get the new tour for the same price (it was only about $7 more, but there were 8 of us). She basically said no way. Eventually another person came to help us, as they could see we were struggling. I explained it all to him, and he said yes, that they keep asking RC to change the description of the excursion I had booked online, but they still haven't done it. They were very firm in not helping me with the new price. Finally, after pointing out that had I booked that excursion online during a sale I would have gotten a better price so they finally cut me a deal. The whole process took quite a while, and it was my first day on board. It was very strange to feel like I had to fight for them to make it right when I was duped. I thought RC would be much better with customer service based on how everyone talks so highly of the line. As I was leaving, a group came up next to me with the same issue. Another highly upsetting issue surrounding customer service... There is an appointed meeting time and place printed on each excursion ticket. I rushed back to the dock to report on time for our afternoon SeaTrek excursion. I met another lovely family and we started talking. We thought it was strange that there was no representative there to meet us, but chatted away while waiting. We did ask someone from another excursion about the SeaTrek rep, and we were told they'd be there soon. 25 minutes AFTER the printed meeting time an RC employee came strolling by asking if we were there for SeaTrek. She then told us it was cancelled. Now we all understood that RC has no control over certain things. Like perhaps it was a weather issue, etc. But to not have someone present there at the printed meeting place on time was mind-blowing. We only had a short day in port and they just left 13 people (my 8 plus they other family of 5) hanging like that wasting our time. The RC rep said they left messages in our rooms 2 hours earlier. What good did that do us? Someone should have been there waiting for us to tell us immediately. Not leave us to waste a half hour for nothing. VERY upsetting. Again, I didn't have that first class vacation feel at all. Pre-Boarding Issues: I was put on My Time without knowing it (I didn't even know what it was). I understand I should have been able to choose it on line, but RC has been changing a lot of things around and everything is not always available (see waivers issue). I called and asked for the later seating. I was told our party of 8 would be put on the waiting list. I called about 2 weeks before we set sail to check on the status, and I was told we were not on the waiting list. Apparently they “put me in for it, but the system somehow kicked us out for some unknown reason”. Really? Maybe bigger isn't better? So we were stuck with the earlier seating, which I never wanted. They offered a 9:00 My Time seating appointment that would conflict with our evening activities, so that wasn't going to work for us. We didn't want that dinner time, but we were determined to make it work. When we showed up for our first dinner we were assigned to two different table nowhere near each other. Ugh! When I talked with the Maitre D he looked up our rooms and agreed that our two reservations were linked and we should have been seated together. I won't go in to specifics here but he asked us to leave and come back a little later to give him a chance to work out getting us all at a table together. And he did. (Finally, someone who understands customer service) I do want to say that the staff in The Grande Restaurant for dinner was absolutely TOP NOTCH when it came to customer service. The Maitre D, Head Waiter, Main Waitress, and Assistant Waiter could not have been more wonderful. They were certainly all about quality and customer service. But who on Earth behind the scenes messed up our seating to begin with? But at least that all got worked out. Next, I understand that RC has a HUGE fleet. So, when you call them the person you are speaking with can not know the specifics of every ship in the fleet. But it seems to me they are sacrificing customer service in their quest to keep growing larger. I think it would be a good business move for them to split their customer service reps up by ship class so they can be trained more specifically to better answer questions about YOUR sailing when you call. OR make it available on line. I don't think they give you enough detailed information online or over the phone for my taste. And when I had specific questions they often went unsatisfied. I wasn't expecting to just feel like a number based on RC's reputation. Also, we put some spending money on each of the teenagers (5 of the them) SeaPasses the week before boarding. I was sent a confirmation showing the amount that was added to each girl's card. I printed that too. When the girls went to use their cards, they were told there was no money on them. Great... back in line again, this time with customer service (this is supposed to be my vacation). I waited a good while in line this time. When I made it to the guest associate and explained the situation he said the credits were all just given to the adult in the room, and gave me a form to fill out. I filled out the ship, sailing date, room number, each person's name and amount, one for each room, even though I told him that I had already done all of that over the phone. He seemed unmoved and continued to enter the info I spelled out for him on the sheet he had provided for me but when I then showed him the printed out receipts I had with all of the breakdowns his eyes got big and he said “yes, it's all here” and he looked as confused as I was frustrated. Waivers: The line for the waivers to sign up the kids for the flowrider was minimal. And the first rep we had went ahead and cleared the teens we had with us at the time for the ice skating as well since both the minor and parent must be there to do it. With the next group of teens we had a different rep, and she refused to clear them for ice skating (it was just a check box on the screen). She said we had to do that down at the rink, that she had nothing to do with ice skating. I told her the other rep had done it but she wouldn't have any of that. On the third day the rink opened for the the first time for a 60-minute skating session. 30 minutes before the session was due to start, there was already a long line going down the hall to get in, and since they only allow so many to use the rink at a time, we figured we had better jump in line. I waited in line for 45 minutes to sign the waiver for the teen without it from the flowrider. When I asked the ice skating rep if I should have been able to do it up at the flowrider, she said yes. I told her I was told no, and she said it depends on who you get. WHY IS EVERYONE NOT TRAINED THE SAME? Now, on Labadee I had to sign 3 different paper waivers at 3 different stations. You can only put 2 on a waiver so that was 3 pages x 3 stations = 9 forms to fill out! Why can this not be streamlined? I understand that the ship activity waivers used to be online prior to setting sail, but that wasn't an option for me and apparently that option has been removed. There is so much inconsistency with RC from the experiences people have had on prior sailings (even recent ones) to what's going on now. Food: I cannot express how truly amazing the waitstaff in the dining room were. They are the reason I came back to eat in the dining room every night for dinner. But I did find the food itself very lackluster. I was never excited about it. And it's not because of the wait staff. If any of us left the table for a minute they would cover it and offer to bring a fresh, hot one upon our return. They did everything to help us have the best dining experience possible. I did have a couple of nice meals I enjoyed for dinner. The lobster night and the blue cheese tortellini were the ones I remember. I honestly can't tell you what I had the other nights. Overall it wasn't my favorite tasting food. The cheese and fruit plates they brought out for us with our bread baskets was a very nice touch. And certainly we did not go hungry. But the main food was not memorable. The best part of the dinners was our amazing waitress, Haiyan, and her assistant, Michael. They are really what made me not just go up to the buffet. We enjoyed talking to Haiyan each night, and she always had some special surprise puzzle or cute trick for us. And our Head waiter was fabulous, and made sure our vegan daughter had plenty of items each night from the kitchen (thank you to the chef's who prepared this food especially for her – it was much appreciated). As for breakfast and lunch, it was very repetitive. My mom sailed the Harmony last spring, and she said the variety and taste seemed to be better on the Harmony. At breakfast I had the map of each item of food figured out in my head by the 3rd day. It was the same exact thing always. As I said, we didn't starve, but the food is usually my favorite thing about all-inclusive vacations, and it did not make a huge impression on me, although Haiyan did! I will say they do know how to properly make breakfast bacon. We have sailed with Disney three times, gone to all inclusive resorts with Club Med twice, Hard Rock once, and I would rank RC at the bottom as far as food excitement goes. Again, it wasn't terrible, just not exciting. The app: Several of us had issues getting it to work properly. The help desk is pretty good. You will likely wait in line like we did (again) early in the week because everyone is trying to make it work. It is a beta version. There is a messaging feature on the app. However, there is no ding, or vibration, so you have to keep checking to see if you anyone has messaged you. I was never able to get my app to work to swipe to add activities to my planner.... others in our party could. My main issue is that our youngest party member was just shy of 13. And if you are 12 and under you are not allowed to have the messaging feature on your app. This is counter-intuitive on a vacation like this as keeping in contact with the 12 year old seems the most important. That was HIGHLY disappointing. They don't tell you that until you're on the ship. We found out when I took my daughter's phone to the help desk and was told in a matter of fact manner that she couldn't use the message feature. Like it was no big deal and they didn't understand why I would be upset. Shows: New Year Eve- Very fun. Like a mini-Times Square but cleaner and more comfortable (and more sanitary, lol). It was nicely done. Ocean Aria – worth watching. The stage/theatre is amazing. Some of the stunts made me a nervous wreck. The performers put their all in to it. Fountain show – didn't stay. Too many other more interesting things to check out. Central park is the place to be if you just want to chill. Let You Entertain Me – Adorable, and only 30 minutes long. Of course we love King Julian, so maybe not everyone will appreciate the creativity of the show and good use of the theatre features like we did. Mamma Mia – totally fun. The mother and daughter both had amazing voices. Well done! Headliner Show – the Acapulco group. They were certainly impressive. I made the mistake of sitting upstairs. Maybe it was my location, but it was too loud and I hated the lights hitting me in the eyes. I think I would have enjoyed it more from the bottom floor where I saw Mamma Mia. Comedic acts – saw both acts. The comedians were funny. They kind of overused certain fowl language in my opinion, but didn't take it too far over the top. I was laughing a lot. Ice Games – in my opinion this is THE BEST SHOW on the ship. I loved what they did with the concept, very clever. The skating was wonderful, and the costumes were great. The performer on the hanging ring took my breath away – several times. She's amazing. I wish I would have made it to How to Train Your Dragon too, but I couldn't make it work. I wish we could have done online reservations for that too as I would have made sure to find a space in the schedule if I could have done it beforehand. Other Entertainment: Bingo – not really enjoyable. Games went quickly, and there were only 3 of them. Too expensive. And the announcement in the beginning of the last one that if there are multiple bingos only one gets the cruise …. very creepy feeling. At least offer the others some kind of cash consolation as they did win a valid bingo. They're pulling in a fortune with those high priced packages. And having the balls come up electronically feels uncomfortable, especially when every winner I saw was on a tablet. Just feels a bit icky. And the encouraged boo'ing, yuck. I'm there to have fun. I don't like the vibe of that. Parades – cute! Get there early and get in the center. Even if you don't have very little ones as long as you've seen the movies these are fun. Trivia games – okay. They are just for fun and should be lighthearted, but I think the hosts need a bit more preparation to run the games smoothly in a positive manner. Zipline – probably thrilling for someone young or new to zip-lining. The length is less that alluring to someone who has ziplined before, or from pre-teen and up. Rockwall – cool location. It's not always open though. Ice Skating – I waited in line longer to sign them in than they skated. The rink is very small (understandably) and it's very tight. Again, a great idea for little ones just getting started but maybe not for preteen and above. Towel folding demo – Was very fun. It would be great though if everyone could have towels to do it along with the demonstrators though. The demonstrators were so nice and answered questions after they were done. We enjoyed it. Royal Mystery – My kids who went really enjoyed this “escape room style” activity. Photo Package: We booked two rooms and our minors in the other room were able to be part of our photo package. There are many opportunities to have your pictures taken so if you like to have group photos it's definitely worth it. We only bought the digital package as they wanted another $100 for the printed ones. It doesn't really make sense to me that they wouldn't bring it down to $50 or so, since they only throw them away anyway. Huge waste. All in all... Our party of 8 had a nice time on the ship, but there were some things I wished could have been different. Previous cruises (on a different cruise line) I found more relaxing, as with the amount of standing in line I did the first few days I felt a bit like I was at a theme park. Not that theme parks aren't fun, but it's a different style of vacation. I would also like to see RC fill first timers in a bit more. I did not realize there would be workers from another company on RC's “private beach” and would have liked to know to bring extra cash. The thing that really puts a dark cloud over an otherwise pretty nice week is the horrific way it ended. NO Follow up? We had a traumatic experience exiting the port. After you clear customs and come outside, to the right and left are two walls of people holding signs hoping you'll let them take you to the airport. I tried looking around to see where we needed to go while signs were thrusted in my face as I was asked “how many people, I take you to airport”. As this is happening, there is someone down the center yelling at you “keep moving, keep moving, don't block the entrance”. It was surreal. I responded to him with “I'm trying to figure out which way I need to go”. His response was “then ask questions.” He wanted us to MOVE out of the way. I told him we had prearranged a ride so he said “go this way” and gestured for me to go to my left. In the meantime, my husband was on the phone with our driver, who told us to go in the opposite direction. So now after getting through the wall of people on the left, we now all had to get back through that same wall, then back through the middle, and then get through on the right, only to find a sidewalk you could barely walk through because it was so congested. The 8 of us were rolling our suitcases trying to walking single file behind each other to make our way through. A lady, who was no doubt also feeling harassed trying to get her way through this insane scene, smacked her suitcase into my mother's taking it out from under her and my 68 year old mother went crashing to the ground. When I turned around she was lying on her arm on the concrete, bloodied face, hands full of blood, and blood splatter all over the ground in front of her face. It was horrifying. It took a long time for the EMTs to get there because of the congestion. Fortunately, her nose was smashed in and her face was busted up but she did not break her jaw or lose any teeth, although the side of her chin is now black and purple and her mouth is all cut up. Her nose and face have abrasions. Her arm and neck hurt. The lens of her prescription glasses was deeply scrapped and she'll have to replace it. The bone under her glasses is swollen and the bridge of her nose is still so sore she can still barely touch it. She was only offered a dry rag of sort to clean up her face (she had to do the best she could to take the blood off of her face and hands as carefully as she could in the airport bathroom once we finally arrived there). Because of her medications and the fear that she hit her head it seemed like she was going to need to be transported to the ER. A few medical professionals stopped to help assess her which was very kind. The lady working outside who came over stood between my mom and the crowd to make sure no one stepped on her, and the rest of us were able to finish a circle around her as she lay unable to move on the ground. We are all still traumatized. I had to give contact information to at least two different people and an account of what happened to even more. I was told by one of the workers that RC would receive my feedback about the dangerous atmosphere being created with all the hassle. We have a police report number. By some miracle the EMTs decided they could clear her for us to get her on the shuttle to take her to the airport to get home. That was a relief on many levels. Not one person has called to see how she is doing, and I was even asked for her stateroom number for one of the reports so RC definitely knows how to reach us. I would have thought RC would have called to ask how my poor mother is doing. But nothing. It's heart breaking. This could have been avoided. I feel the walls and yelling created this frenzied atmosphere and put people at risk. I was told it is RC's call about how far back the wall of solicitors must be. I don't know if it was by the security, or police who said that. I had to tell the story to many people coming on the scene and asking questions, and I just wanted to be with my mom. My mother had previously sailed on the Harmony with my brother's family and had a wonderful time . That trip was prior to her learning she had cancer. She was not certain she would live to see another vacation. This trip was to celebrate the completion of her months of chemotherapy and a extensive surgery. This was a truly terrible way to end her “celebration” cruise. Now not only is she upset about being bald, but also now her face has been bashed, busted, and bruised. The whole event was traumatizing. We go on yearly vacations with my mother, but right now she feels like she never wants to travel again. This is the saddest part of it all for me. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this cruise based on dates, ship, and itinerary, with NYE 2018 being the target day, then looking at the ships and Itineraries next. We chose the Allure as we had already sailed on her sister ship Oasis and very much enjoyed it ... Read More
We chose this cruise based on dates, ship, and itinerary, with NYE 2018 being the target day, then looking at the ships and Itineraries next. We chose the Allure as we had already sailed on her sister ship Oasis and very much enjoyed it and wanted the family to experience the big ships. This was a very similar experience as the Oasis and the ship layout felt very familiar. A few things were updated and there was music, live and recorded, on the pool decks most of the time this time!!! That was one of our biggest complaints last time. Our Central Park View room was more spacious than expected. The bathroom was small, but I think the bathrooms are pretty much the same on most cruise ships. Room for one person at a time! LOL. We had an early dining time and the service was excellent. Those in our group were mixed on the overall quality of the food. Some thought RCCL was much better as do I, but others thought Carnival was better. This is an individual preference in the end, but I think the food is a step above carnival in taste and presentation. The ports for this Eastern Caribbean cruise, Sint Marteen, San Juan, and Labadee, were probably one of the better itineraries we have ever sailed. And we definitely want to revisit the first 2 again. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this ship because we wanted to experience ship this big. But mainly it has been dissapointment. Stateroom was Ok, we had an oceanview balcony. We ate our breakfast and lunch mainly in Windjammer, and the service was not good, ... Read More
We chose this ship because we wanted to experience ship this big. But mainly it has been dissapointment. Stateroom was Ok, we had an oceanview balcony. We ate our breakfast and lunch mainly in Windjammer, and the service was not good, tables were not cleaned very fast. There was enough people doing that but to me it seemed that they did not know what they were supposed to do. Dinner we ate at Amerikan Icon Grill and service varied a lot. For example having coffee were asked 2-3 times but no-one actually brought the coffee. Worst things in the ship were the constant selling of something and music at the pool area. I hate the selling, selling, selling... even in the dinner table the head waiter came to sell the tour to the kitchen. The promenade was like cheap market place. Then the music at the pool. Why does it have to be so loud that you can’t hear your own thougts let alone concentrate reading a book. I know there are areas that are more quiet but my kids were at the pool too and I wanted to be available to them. People were also holding the pool chairs by placing their bags or huge Coke mugs to the chair next to them as if it would be taken. These were mostly Americans. We took western Carribean cruise and most excursions were poorly organized. For example the excursion to Chizhen Itza. When we booked that, it said that it takes 6h but in reality the travelling time was 6h and then 1hour in the ruins. Furthermore the gathering at the pier was a mess so the whole trip took us 9h without food, just a small packed lunch. Also the other excursion in Mexico, beach break was huge dissapointment. Small, small beach where you could not swim because the water was so dirty. Toilets were in seacontainers, drinks available for free but no food. We did not participate the dolphin swim excursions but serioiusly, who does that and why they are still available. For example in Costa Maya the dolphins were in small pool and people actually wanted to go swim with them... to the same place where the cruise ships were docked. In all other parts of the world keeping dolphins in a pools is considered unethical but cruiselines supports this kind of action. All and all this Christmas cruise was dissapointment. Read Less
3 Helpful Votes
Sail Date: December 2018
This ship is fantastic. It has everything you could ever want. The accommodations were very nice, the crew was always friendly and helpful, and the food was phenomenal. We were traveling in a group of 15, from ages 16-75. There was ... Read More
This ship is fantastic. It has everything you could ever want. The accommodations were very nice, the crew was always friendly and helpful, and the food was phenomenal. We were traveling in a group of 15, from ages 16-75. There was something for everyone! We love the early seating dining, as we were able to sit together, and had the same fantastic waiters each night. All the shows were fabulous - we each had out favorites. (Mine was Blue Planet) My son asked to use a conference room for a family presentation, and they were very accommodating. The room was well equipped, and we enjoyed the evening. We booked all our own excursions with on-site companies, and had a great time at each port. I like the on-site excursions, as they are less expensive, you see more off the beaten path, and they are much small groups. My only complaint was the spa. It was a HORRIBLE experience. I booked a mother-daughter massage with my 16 year old daughter. My masseuse spent the first half of the massage telling me about all the things wrong with my body, and spent 10 minutes after the massage pressuring me into buying products I didn't need. I was more stressed when I left than when I went in! I would NEVER book a massage on a Royal Caribbean ship again. Read Less
1 Helpful Vote
Sail Date: December 2018
Had credit to use. Food was mediocre. Nickel and dime for everything. Did not enjoy my experience, however, the entertainment was very good, especially Mama Mia. Ship is very well laid out and staff excellent. I did not like that you ... Read More
Had credit to use. Food was mediocre. Nickel and dime for everything. Did not enjoy my experience, however, the entertainment was very good, especially Mama Mia. Ship is very well laid out and staff excellent. I did not like that you had to make reservations for everything instead of first come first served. Balcony cabins are extremely small with limited amenities. Specially restaurants are over priced and average. Chops Christmas special meal was so so and nothing to write home about. Have had much better meals on other cruise lines. The fitness center is wonderful and complete. Embarkation was easy and Uneventful as was Debarcation. All in all this was a cruise better served for large families or reunions. The excursions were well designed and we enjoyed the few we took. Bottom line, we probably will not book another cruise on a ship this size. We prefer the smaller ships. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this holiday cruise to celebrate Christmas and my birthday. The ship was beautiful and big..It was decorated with the festive flair. Embarkation was seamless. The main restaurant in the top deck was too congested with people. ... Read More
We chose this holiday cruise to celebrate Christmas and my birthday. The ship was beautiful and big..It was decorated with the festive flair. Embarkation was seamless. The main restaurant in the top deck was too congested with people. Finally after finding a seat to enjoy our breakfast we hear a loud speaker message stating not to linger because other people had to eat.Not nice. The specialty restaurants were very nice. We used 3 of them. Food was good .. We had a junior suite in the front of the ship, 12 floor.We were disappointed. The stateroom was small. The bathroom was tiny in comparison to other ships we have been on. There was a bad body odor in the room. We figured it was the carpet. We asked if it could be cleaned and they said yes. They did clean the carpet which took care of the problem but that left the room damp and with a disinfectant odor. We then came down with a serious sinusitis and had to start antibiotics. We made the best of it. Would we do it again? No.Mega ship? No.. Royal Caribbean cruises ? Yes..Ports of call..were fair. Conzumel was the best. Roattan was the worse. It looked like the port surroundings would collapse at any moment. We stayed in the ship. Staff was good. Read Less
2 Helpful Votes
Sail Date: December 2018
We wanted to celebrate our 55 anniversary with my daughter, her husband and two teen age boys. We took three cabins on the same floor and were able to have dinner together every night. The service on the ship was outstanding. The staff ... Read More
We wanted to celebrate our 55 anniversary with my daughter, her husband and two teen age boys. We took three cabins on the same floor and were able to have dinner together every night. The service on the ship was outstanding. The staff was cheerful and helpful. Our room stewardess was funny and hard working. Tess could not do enough for us. The servers we had in every restaurant, whether specialty or buffet style were professional, polite and efficient. We only used the ship's excursions in two ports since we are very familiar with the places we stopped. Our grandchildren were very happy with the choices. Being teenagers, they liked the freedom to roam the ship and choose their activities. The food, for the most part was better than we expected, although the steaks and "prime rib" were not up to the rest. The furniture in the dining rooms shows their aging and needs replacement. Chairs have slits and cracks in the seats and the stuffing is coming out. The shows were fabulous and we had no problems getting seats even though the ship was at capacity. There was one negative. I had an UL approved surge protected extension cord because the cabin did not have enough outlets for us to recharge our phones, watches, Kindles and Ipads. The ship confiscated the cord and did not return it until we disembarked. I have used that same cord on a number of other cruises including 2 with Celebrity and Regent, Oceania and Viking. Read Less
3 Helpful Votes
Sail Date: December 2018
We are Diamond Plus Crown and Anchor Members. We have sailed with RCCL 26 times and Celebrity 2 times. We had sailed on the Oasis of the Seas in November on a holiday cruise and were greatly disappointed. Our main issue was the quality of ... Read More
We are Diamond Plus Crown and Anchor Members. We have sailed with RCCL 26 times and Celebrity 2 times. We had sailed on the Oasis of the Seas in November on a holiday cruise and were greatly disappointed. Our main issue was the quality of the food on the Oasis and we had booked the Oasis because it WAS our favorite ship and had great food in the past. OK! That all being said we decided to take another Holiday Cruise and chose the Allure of the Seas. It was the right choice as everything was almost perfect! We had the opportunity to leave from Terminal A at Miami. Miami is not our favorite port but the new terminal A was impressive. There is a parking lot associated with Terminal A but I caution you, it cost us $154.00 to park for a week! Not sure if it was RCCL's parking lot or the Port of Miami's but it was more expensive than other parking lots in the Port. Going from our car we took an elevator to the Terminal. As we got off the elevator there was someone waiting near the door to take our luggage. The luggage showed up at our room BEFORE we did!! Really impressive. The check in procedure needs some streamlining but it seemed to work ok. We soon had our paperwork done and going on board. I might point out that we did not receive our sea pass/room key until we got to our room where they were in an envelope waiting for us. The room was the standard balcony sea view room. We are not big on the Main Dining Room but decided to try it once. It was OK but the menu seemed to be old and one that we had seen over and over. The food was pretty good as was the service. Here is what blew us away...the food in the Windjammer had to be one of the best were have experienced on a cruise ship!!! I mean every meal we ate there it was just great. The selection was better than the MDR, the presentation was excellent. The crew was fantastic! Everyone had a smile on their face and asked us how we were doing, was everything ok or can I get something for you. This at every meal! There were meats at lunch and dinner. On a recent Oasis trip it was Ham at almost every meal! The desserts were super on the Allure. I just cannot say enough good about the food on this ship in the Windjammer. If you choose this trip please look for a crew member that dresses up like Michael Jackson, a Pirate or an Egyptian. He is fabulous and a great dancer! Great double for Michael Jackson, the kids (and we) loved him. Speaking of kids, yes there were plenty of them but they seemed very well behaved over the kids we saw on the Oasis! Being a Christmas cruise, the ship was decorated for the holidays very nicely with Christmas music throughout. Crew members wore Christmas decorations and added to the festivities. Our room attendant was just great, Alejandro. He learned our schedule and adjusted his cleaning to fit our schedule. Really nice touch and I hope you may one day have him as an attendant. He has sailed with RCCL for 28 years!!!! One thing we noticed is that some folks that use a scooter to get around are now parking them in the hallways next to their rooms. We see this as a safety issue in an evacuation. Guess my years as a commercial pilot are showing up here but it does not look safe to block any portion of a hallway! Our travel agent included a meal at Chops for us. We were sorry we did not eat in the Windjammer as we went there after dining at Chops to look around. At Chops, my wife had the lamb chops which she said were tough and only about two forks full of meat! I had the Rib Eye which was just OK. Chops is usually a hit but this time it took a back seat to the Windjammer! We took the express departure from the ship on our last day. The line starts to form around 6.15 am. They finally let us debark at 6.40 and it was a snap getting off the ship and through customs. I have to admit that we do not take advantage of all the many things there are to do on board but we do enjoy resting up and dining. The Allure hit the mark on our cruise vacation 100%. It was great. Read Less
2 Helpful Votes
Sail Date: December 2018
We are a couple in our Early 60's.. We have cruised about a dozen times over the years, and have recently settled on both RC and Celebrity as our go to preferences. We booked the Owner's suite (11640) since we were able to take ... Read More
We are a couple in our Early 60's.. We have cruised about a dozen times over the years, and have recently settled on both RC and Celebrity as our go to preferences. We booked the Owner's suite (11640) since we were able to take advantage of a great offer and Florida resident discount too. Embarkation was a breeze. We pulled into the parking garage, immediately greeted at the elevator, dropped our bags off, and headed up to the waiting area. We boarded around 1045. The entire process was very organized and smooth. The ship is magnificent. I would suggest taking some time before going on the cruise to familiarize yourself with the ship layout, the neighborhoods, etc... It made getting around much easier, and by the end of the first day we had no problems navigating the ship. It is amazing that with over 6,000 guests, it rarely felt crowded. Having the different neighborhoods in various sections of the ship really helped with crowd management. We absolutely loved our cabin. We really enjoyed the extra room, and super large balcony. We knew what to expect since we did some research on CC, but still the space and comfort lived up to the hype. Our cabin steward Antonio was great. He was somehow always available if we had any need or question. The layout for the suite lounge and Coastal Kitchen was great. Both rooms were connected and made it all very convenient. We ate all dinners, a few breakfast and lunches in CK and the service was great. The food was very good, and the selections were plentiful. Having complimentary beer, wine, soda, water from 11a to 11p was a big advantage, and there was no reason to have a drink package for us. Great dining experience all around. The Suite Lounge bartenders were both fantastic! The entertainment was very good. From a great Mama Mia production, Ice show, Comedians, Aqua show, we enjoyed all of the entertainment offerings. We did book ahead, and that is a must for this size ship. The cast and performers were all very professional, and in particular the Mama Mia production was fantastic. There are so many activities offered, there is something for everyone. We recently took some Latin dance lessons, so having the Boleros club gave us great opportunity to practice what we had learned. The bar staff in this lounge were also great! We have done the St. Maarten, San Juan, Ladadee sailing before, so we did not book any excursions. in St. Maarten we took a cab to Parott Ville Bird Santuary. We had read about the experience and we had a great time. $15 cab ride, and $10 admit fee, makes this a real affordable way to spend a few hours. The birds were all super people friendly, and we really enjoyed hearing about the history of the island from the staff. In San Juan we just walked up to the Fort, and along the way stopped at "Save a Gato" (cat rescue- we are animal rescue volunteers back home) and it was amazing the colony of cats that this organization takes care of. Its worth a stop by to see how these wonderful team of volunteers manage the homeless cat population in San Juan- and all of the cats were very friendly. If a cat person, a must stop by and check out. Finally in Labadee, if you are a beach person, this is a great place to spend a day. Disembarkation- We chose to take our bags off at the earliest time (along with half of the ship) and while it seemed like organized caos, somehow it all moved very quickly.. Overall we had a great cruise experience, and would not hesitate to book the Allure again. Read Less
2 Helpful Votes
Sail Date: December 2018
Background: I am a recently retired unmarried Federal employee in my early 60s to celebrate my retirement and recent move to a bigger home. I wanted to take a cruise during the post-Turkey Day period just before the holiday season drove ... Read More
Background: I am a recently retired unmarried Federal employee in my early 60s to celebrate my retirement and recent move to a bigger home. I wanted to take a cruise during the post-Turkey Day period just before the holiday season drove fares through the ceiling. Other reasons for choosing this ship included: o It had the Solarium, the Samba Grill (inside the Solarium Bistro), the familiar Royal Promenade, and some speciality restaurants I had not patronized before, like Izumi and Samba Grill. o I chose the ship because it had the balcony cabins overlooking Boardwalk; and o I chose the ship because it visited familiar ports: St. Maarten, San Juan, and Labadee. Hotel Info: I decided to do a two-night pre-cruise hotel stay at the JW Marriott hotel in Downtown Miami, along with a Viator Miami City and Boat tour aboard a double-deck bus. In addition to this tour was a planned steakhouse experience at StripSteak by Michael Mina at the Fountainbleau Hillton. The staff at the JW Marriott were very good at their jobs and eager to please their guests. One thing that bothered me was that somehow the charging things to one's room account did not get communicated to Drake's Bar in the Lobby: I had to use cash to pay for my beer. Another thing was that I thought the breakfast was included in the hotel package--apparently not, because the cost of the buffet was over 30 buck per day. My room looked on several condos, the pool (which I couldn't use because of limited time and the awful weather on Sat., 12/15/18), and other buildings in the area. As previously mentioned, I did the Viator Miami City and Boat Tour, for which I had to take a 30 buck taxi ride to Miami Beach to get to the tour operator. I took my walker along w/me to help walk the streets w/o falling and/or getting leg cramps (two thing to avoid on a walking tour). The tour guide and the bus driver were very accommodating to mobility-challenged folks--even if I'm ambulatory most of the time. I climbed the steps to the top deck of the bus and enjoyed a birds-eye view of the sights of Miami. The tour included a boat ride around Biscayne Bay, and I wanted to see celebrity homes. The boat departed in the downpour that came after exiting the bus at Bayfront Marketplace. The tour operator had an arrangement with a restaurant there to feed its members quickly and efficiently so that by the time diners had finished their meal, they could go aboard the vessel. I just wish the tour operator had mentioned this little thing at the outset so that if people wanted, they could choose their own venue in the mall. Anyway, I boarded the boat and climbed to the top deck under the awning to better enjoy the sights. The tour lasted 90 minutes and the pretty lady guide kept up the pace of her narration with an occasional "Woo Hoo". Following the tour, I found my way back to the bus stop and prepared to re-board the bus for the trip back to the origin. Then I took another 30 buck taxi ride back to the hotel to get ready for my steak dinner at StripSteak by Michael Mina. Readers note: Any restaurants operated by celebrity chefs like this guy is going to be expensive, so be prepared for sticker shock when the bill comes. Embarkation: The next day was Embarkation Day to board the Allure of the Seas. Apparently, I was the only one boarding the ship from the Marriott so I had the minivan all to myself to ride to PortMiami for Terminal A for Allure. The embarkation and check-in process went pretty quickly, but I wish the Welcome Letter had mentioned that the key cards will not be given to guests until they boarded the ship and they were handed over by the room stewards. I had to pose that question to the terminal staff about why the key cards were not handed over at check-in. Anyway, I used my walker to climb the ramp to board the ship, and then went to visit Central Park to visit Park Cafe for their roast beef sandwich. Delish! Fortunately, there were many tables available at that time. Then I went to Deck 14, where my cabin was located, and waited until the cabins were available--at 1 PM, so that I could enter and drop off my carryon stuff. A few minutes later, the room steward-Nita--came by to give me the key card and introduce himself. Dining: I had the late sitting in the Grand Dining Room on Deck 4, table #428, with no other table mates. I decided to clip this troublesome situation in the bud ASAP by asking for a bigger, shared table. Did I get a bigger table? Yes, but was it occupied by other folks? No. It was also located in the Silk Dining Room on Deck 5, and there I suffered the humiliation of being the only diner at a table that seated 6 people. Food and service was great though. I also liked the decor of the MDRs, regardless of where I dined. To avoid that the humiliating feeling of dining alone, I had previously booked three specialty restaurants: Izumi on Deck 4, adjacent to the Grand DR; Chops Grille in Central Park on Deck 8, and Samba Grill on Deck 15. All meals were great, especially the ones at Izumi and Samba Grill. I ate lunch either in the buffet, the Solarium Bistro, at the Boardwalk Dog House, a free uncrowded breakfast at Johnny Rockets (no waffles, though), and Johnny Rockets for burgers. As previously mentioned, I patronized the Park Cafe for those yummy roast beef sandwiches. Too bad I didn't return for more of them during my cruise! I had several room service breakfasts. Two were complimentary (the Continental) and the other one was a la carte American, which carried some prices. Entertainment and Activities: I attended two shows while aboard Allure: "Mamma Mia" in the Amber Theater on the first formal night and the midnight show at the Comedy Live on the 2nd formal night. Readers: If you have a broad behind like I do, your butt will take a beating for sitting in narrow seats for 2.5 hours to watch Mamma Mia. After this show, my butt was in considerable pain. Fortunately, the seats at the Comedy Live show were more accommodating. One other thing about this venue: the decor featured a map of the London Underground on the ceiling w/various stops named for previously booked comics along w/the known ones, e.g., Green Park, Hyde Park, Marble Arch, etc. If you wanted popcorn, it was available for a small fee for a box. I bought a box after the Mamma Mia show. I liked the music, which had a nice beat, and some of the costumes were sexy on the female performers. I wasn't familiar w/ABBA's songs, but that didn't detract for the beat. The comics were great, too. My primary entertainment came from visiting the Casino Royale. I did pretty well on one of the penny slots. Regarding bar service, it could be improved upon by speeding up the travel time between ordering a beverage like a Coke Zero and its arrival 5-10 minutes later. Why exactly a soft drink order takes 10 minutes to fill when the bar is in plain sight is beyond me. Cabin: My cabin, 14297, was on Deck 14 overlooking Boardwalk. It was a wheelchair accessible cabin I booked because I needed space to stash my walker and walk around w/o bumping into furniture. The bathroom was nice and big, with a walk-in shower and a pull down seat. The balcony was nice and big, too, but I have to caution readers that they have to be careful about stepping outside: there's this device that flips down to complete the ramp to the balcony, and if you're not careful, you can easily hurt your foot by stepping on the thing when it's flipped up. The TV had OK channels, mostly dedicated to RCCL shows and a few network shows. I had two phones: one in the cabin and other in the bathroom! Another cautionary note to readers: if you're looking for outlets to charge your late model iPhones, you'll be disappointed because the charging docks in the clock had the old type of charging cable port: they were wide, not the new Lightning cables for the newer models of iPhones and iMacs. There were many outlets for plugging in your devices, but they weren't USB outlets. Ports: The ports visited were St. Maarten, San Juan, and Labadee, Haiti. In St. Maarten, I had the Royal Family Food Tour, which included stops to sample Dutch cheeses, a BBQ lunch, and gelato making and tasting. For San Juan, I had booked a 1-hour chopper ride of the city, but the day before, I had been notified by the Shore Excursion desk that the tour had been cancelled for "operational reasons". Fortunately, I was refunded my $. For Labadee, I had booked the Luxury Yacht Experience, but I wasn't feeling too well for taking that trip, and notified the Shore Excursion Desk. They refunded my money too. I didn't feel as though I was missing anything by not going ashore, and stayed aboard to relax at the main pools instead. I did the same for the previously day, but at the Solarium instead. Disembarkation: The disembarkation went OK, until I got to the warehouse or hangar-sized room for the luggage claim. I couldn't find my bag under the numbered sign, and I flagged down a porter who found in another section of the cavernous space; it was there because the el-cheapo tickets had somehow fallen off. RCCL, please explain to me why you can build Terminal A with lots of bells and whistles to deal w/embarkation, but somehow did not take enough moolah from your construction project to install a luggage carousel. I suggest that you consider doing so because you have such a facility in another terminal down the pier. Another issue that bothered me was the disorganized means of finding one's coach for going to the airport. This should have been part of the planning for the Terminal A project, and here you barely passed muster. The trip to MIA was uneventful until you get to the queue for checking in at American Airline: it was a long queue! Service: Service aboard Allure was great, especially in the specialty restaurants. The chef at my hibachi table in Izumi was very funny and he was entertaining, too, along w/his work colleagues. Ditto for Nita's cleaning of my cabin. I gave him extra $ for a great job there. Ditto for the dining service in the Silk DR: I may have dined alone, but the service made me feel like Bruce Wayne at a big unoccupied table attended only by Alfred. I'm sure readers will ask, why not take the rest of the family? Why not eat only at the buffets or choose Anytime Dining? Answers: a: I had no immediate family--I'm a solo cruiser. Most of my extended family are not cruise people: they're hikers, campers, travel by the seat-of-the pants folks; b. Buffets do not offer controlled portions: you only get that in the MDRs or on the specialty venues; c. i tried Anytime Dining on Oasis three years ago, and it was a disaster: the first two dinners I had shared tables, the third and fourth dinners I dined alone at shared tables. Never again! I escaped this fate by dining at specialty venues and at the buffet so that I could watch the Aqua Theater show from my balcony. Bottom line: Would I go again on Allure? Yes, but w/a group to avoid the humiliation of dining alone at big tables. Would I book the same hotel? Maybe, but I might choose the Courtyard by Marriott instead because of its proximity to the People Mover train. Would I choose the same cabin type? Yes, but in the Central Park neighborhood to get the serenity of this area. I also might choose a hotel in Miami Beach or closer to the Bayfront Marketplace, even if wasn't on the list of selected RCCL hotels for their cruises. Read Less
Sail Date: December 2018
Overall, a well layed out, fun ship. Tons of activities to choose from. Service in the dining room was a bit slow but the food overall was very good. The dining room is very accommodating for special dietary needs. This cruise seemed ... Read More
Overall, a well layed out, fun ship. Tons of activities to choose from. Service in the dining room was a bit slow but the food overall was very good. The dining room is very accommodating for special dietary needs. This cruise seemed to lack adequate wait staff around the ship in the public areas, especially around cafe promenade and sorrentos which were often crowded. Seems Diamond member benefits have been greatly diluted.. The diamond lounge manager was super, but the lounge gets crowded before the early dinner seating and there can be long waits for drinks. Upselling is rampant everywhere you turn. Where there is a sports bar on the Boardwalk on other ships, the space on Allure has been turned into yet another pay dining restaurant. Labadee was wonderful. We had perfect weather. Chairs are plentiful. Go see the shows. They were great. Embarkation was very smooth debarkation not so much. Read Less
3 Helpful Votes
Sail Date: December 2018
The ship idea with several places like boardwalk, Central Park etc is amazing, but now the ship needs an urgent renovation and make up looks damaged in several places...in my personal opinion from my first travel in RCCL compared to no. ... Read More
The ship idea with several places like boardwalk, Central Park etc is amazing, but now the ship needs an urgent renovation and make up looks damaged in several places...in my personal opinion from my first travel in RCCL compared to no. Charge the hot breakfast almost 10 usd... Charge all day room service 10 Usd Overcharge in Johnny was cheaper No hot chocolate No capitán night with free champagne or Prosecco Fruit on cabin not offered To many people makes the employees unatentive and angry all the time Unhappy personal Charge for popcorn The waiters are so busy that forgets simple things like a glass of water or a coffe The bartenders in the boardwalk area are unhappy and rude. The ones in the pool are kind but also tired all the time Good things specialities restaurants are very good but for a high price 50usd Charge for baby’s club by day Charge for a filet or a lobster on MDR Find a very rude photograp from Colombia who yelled to my children to take the photos and make them cry The cabin was not very clean, same problem I think overworked employees My final opinion 7000 people’s makes a bad cruise experience related to attention, everywhere is crowded, the employees are very unhappy and provides similar attention rude, the desembark process is a nightmare. And the extra charges are everywhere I have travel in RCCL for 5 times but this is going to be my last time in a ship this size and also try to find another cruise lines. Because we paid a lot in extras that are offered for free in another cruise lines. Read Less
4 Helpful Votes
Sail Date: December 2018
We chose this cruise to fit college break schedules. We had previously taken a 3 day "starter" cruise many years ago so this was a new experience. First lesson: Put a lot of thought into packing. You probably don't need ... Read More
We chose this cruise to fit college break schedules. We had previously taken a 3 day "starter" cruise many years ago so this was a new experience. First lesson: Put a lot of thought into packing. You probably don't need all those clothes. Second lesson: Have all your paperwork ready and accessible,including passports, photo id,etc.This makes embarkation simple along with very helpful Royal Caribbean staff. My wife did a ton of research and we had an outside balcony cabin. It was Awesome! I would highly recommend it. You can sit on your balcony and always see what's going on. This ship has everything we wanted and then some. Lesson #3 : Prior to the cruise, sign up for the dining room in advance for all nights. While you're at it, sign up for shows, specialty dining and activities you are interested in. This makes things very easy and you aren't locked in if you change your mind later. We generally ate breakfast at the Windjammer buffet. The food is very good but choose your times wisely, it's a zoo during prime time. We also snacked at the Dog Haus (excellent brats and dogs),Sorrento's (excellent pizza) and the Cafe Promenade (Coffee, finger food and sweets). We missed a few spots but others in our group said all the venues were very good. The food in the dining room is absolutely OUTSTANDING! From appetizers (escargot, crab cakes) to main courses(prime rib, lobster tails)to desserts (baked Alaska, cheesecake) all were great! There were core menu items that didn't change and a few specialty items each night in each category. The staff is very good and very attentive. We had a snafu one night and it was quickly and thoroughly rectified.Our specialty dining night was at Samba Grill (Brazilian style) and it was also excellent. You can't affordably eat like this on dry land. We had a drink package that included everything but alcohol. My wife got it on pre sale for $18/day/person. If you drink 3 or more alcoholic drinks a day in addition to soda,water and coffee, I'd buy the all inclusive package if you can get it for ~$50/day. Alcohol is expensive! $9.50 beer and $13 Sangria! I spent a lot of my time reading and relaxing while my 20 yr olds enjoyed the sport court, zip line,pools, track, and flow rider. There's plenty to do! We went to the Mama Mia show and it was fabulous! My wife said it was better than Vegas. The rest of the group also did karaoke a few nights and loved it. Central Park is a quiet oasis in the midst of 6000 people. The shore days were in St. Martens, San Juan, Puerto Rico and Labadee. St. Marten's was a perfect spot to have some cold beer while the ladies went shopping. A beautiful place! San Juan was an interesting place for a good walk.Some friends took the Fort tour and loved it. Labadee is RC's private beach and it's beautiful! We didn't pay for any shore excursions on this trip because they were expensive and we wanted to look before we bought. Next time. Another aside, my wife thought she broke her toe so we went to the on-board clinic. It was well staffed and reasonably priced including an x-ray. She's a nurse and she was satisfied. All in all, this was a fantastic experience. The crew and staff were friendly,helpful and available.We had pre-paid tips (recommended) but left some extra for the dining and housekeeping staff. We will definitely cruise with RC again and hopefully explore the parts of the ship we didn't get to on this trip. We embarked at Miami and stayed at 2 motels very nearby (The Holiday Inn and the Sheraton which were very helpful and provided affordable accommodations). They contracted cruise shuttle services from Fantastic Tours, who did an excellent job getting us to the gate. We left a deposit and Lily the driver picked us up 15 minutes after we called upon return. I highly recommend them also. Read Less
6 Helpful Votes
Sail Date: December 2018
Royal Caribbean's Allure of the Seas is a magnificent ship. It also can be quite intimidating for a novice cruiser. Embarkation is a breeze at the new cruise terminal in Miami. We never waited in any line, thanks to our diamond ... Read More
Royal Caribbean's Allure of the Seas is a magnificent ship. It also can be quite intimidating for a novice cruiser. Embarkation is a breeze at the new cruise terminal in Miami. We never waited in any line, thanks to our diamond star status. But to the cruise line's credit, all cruisers seemed to be moving at 6 knots through this breathtaking terminal, elite level or not. We learned a few things on this mega ship that could also be of use on all sizes of ships. One- To make check-in even quicker, make sure you do your check-in via RCCL's mobile app. The RCCL app allows your picture to be taken via your cell phone. It will then upload the picture to the app's SetSail Pass (boarding pass). This is important because picture-taking used to be the reason for long embarkation lines. Once, while embarking in Galveston, Texas on Liberty of the Seas, the camera software went down and we all waited several hours just to get our cranky faced pictures taken. To use the app's photo process, you must follow some rules. Do not wear any glasses, hats, masks etc, for your picture. Also, make sure you are the lone subject in the photo (honeymoon photos of you and your new spouse against a waterfall are cute, but verboten). Do not use pictures that have been cut out from another picture—that extra arm around your shoulder is frowned upon, unless of course you really have a spare arm. The background should be completely neutral. Make sure there is no crazy wallpaper, paintings, statutes, graffiti, puppies or amusement park figures like Mickey and Minnie lurking behind you. While the app will not tell you if the picture meets all the requirements, the RCCL staffer at check-in will. There goes all that time you wanted to save! Remember, this picture is the same picture RCCL will see on its monitors when you use your SeaPass (on-board charge account). Do you really want the bartender to not recognize you when he swipes your card for a Bahama Mama that is calling your name? Your RCCL cruise app is a great tool to guide you around the ship, remind you of reservations and notify you of ongoing activities. Its real value is...brace yourselves...FREE chatting with family members or other cruise mates. No VOOM package purchase required to chat. According to RCCL's 10/22/2018 blog, "Once onboard the ship and logged onto Royal Caribbean's Wi-Fi network (no internet package required to use the app), other guests will show up as offline or online but are only online if they have the app opened and to the “chat” window. If your travel agent linked your reservation before sailing with a friend or family the[y] will automatically show up." So now that you've made it on the ship, what's the deal with the elevators? The elevators... well... do not seem to be elevating any guests on embarkation day. They are, however, elevating massive amounts of luggage from 6000-plus passengers to multiple decks on the ships. Two- When you want to go up to your deck on embarkation day, use the "down" button to call the elevator. Remember, an elevator is usually empty when returning to load up more luggage so it will stop on your floor. Hop in, hit your deck number button and after going down a few floors, eventually it will go back up. You may be sharing space with a bellhop and a lot of luggage but it beats walking up 10 flights of stairs. This trick also works well after the Main Dining Room (MDR) dinner exodus, headliner shows and Mamma Mia! To recap: if you want to go down more than a few floors during peak hours, use the up button to call for a car. Conversely, if you want to go up more than a few floors, use the down button. Think of yourself as a salmon swimming upstream and you'll be fine. Three- On embarkation day, avoid Windjammer Marketplace, aka the buffet, before sail away. Getting on a cruise ship just automatically induces hunger, doesn't it? The problem is, 6,000 other tummies are also growling as loud as yours. And since most cruisers do not know the layout of the ship yet—some never learn—they head up to the pool decks and the buffet. Check out the Park Cafe, on deck 8, instead. This little gem gets very popular by day 4 when guests start actively seeking different venues at which to eat. The Park Cafe makes great breakfast sandwiches/burritos, and offer yogurt, fresh fruit, cereals, bagels toasted to order (lox, veggies, cream cheeses etc..), parfaits and coffee. The best part is sitting outside in Central Park, listening to birds chirp and not stressing out trying to find your family in the Windjammer Marketplace. Four- Purchase a lanyard. Once you board the ship, go to deck 5 and look for a table in front of the Promenade shops that sells lanyards for around 12 dollars. Ask Guest Services to punch a hole in your card and hook it to your lanyard. (They also sell lanyards with plastic sleeves but the SeaPass can be difficult to remove if the plastic gets wet). Note- at the time of our sailing Allure of the Seas did not have RFID SeaPass cards. If they do use those, you will not be able to get the card punched. Five- Allure of the Sea's bridge wing on deck 14 (forward, port side) is the best way to watch pier runners, a sunset or sail away. Nothing is more fun than watching pier runners around 5 p.m., especially if you are in a port that features a lot of "unusual' drinking spots. Translation: if there is a Senor Frogs, Margaritaville, Carlos and Charlies, Cabo Wabo or Papas and Beers at or near your port, the sport of pier running will become a spectacle. So grab a cocktail, head up to deck 14, turn left until you hit the hallway going forward and after room 14138, look for the secret door. It leads you out to the scenic over-water lookout. Six- There are terrific no-charge alternatives for dining during peak times. Johnny Rockets (Boardwalk, deck 6) has free breakfast everyday. Get there early because the word gets out quickly! Lunch and dinner are nominal charges. The solarium's bistro (deck 15) is also a winner that is very serene and for the most part, adults only (no kids under 16 allowed). The offerings are healthy (compared to most cruise fare) and very tasty. Surprisingly, Sorrentos (deck 5) is a great place to get pizza or salad. Meat eaters, Vegans and Gluten-free eaters can exist and eat harmoniously here. The lines look long but we never waited longer than five minutes. Seven- If you need to walk from one side of deck 5 to the other, take a shortcut. Walk through Central Park on deck 8 and then go up/downstairs to deck 5. Yes, this sounds confusing but because of the Promenade shops, there are no staterooms on deck 5. Hence, you cannot take a shortcut through a non-existent hallway to avoid the crowded Promenade. So, walk through Central Park and then call the elevator down to deck 5. It's a faster and honestly, prettier way to navigate through deck 5. Eight- Make your reservations for "Mamma Mia!" yesterday This Broadway production is incredible and very popular. Yes, the production will blow your mind. Yes, it will also be sold out by the time you embark. If you did not make reservations, you can take your chances and get in line 30 minutes before the show starts. The staff will release the first two rows normally reserved for suite guests about 10 minutes before the show starts if there are no-shows. There is no guarantee of seats, unfortunately. Nine- Consider hitting a headliner show before dinner Most comedian acts and headliner shows have two show times to accommodate the early seating and the late seating dinner guests. They assume guests will follow the "dinner first, entertainment after" gold standard. They usually do. But not all the early seaters will go directly to the early headliner acts. They may have some cocktails in a lounge or listen to some jazz before heading to a later show. Almost all late seaters will attend the late headliner acts. Therein lies the problem. The late show is always full due to a more popular time slot. Be a trendsetter. Go to the early headliner acts first and then have dinner. It's a win-win. Ten- Your room steward has more power than you know. True story: After seeing "Mamma Mia!" once, we had to go again. Of course, it was sold out. We asked our room steward how we could get seats at another show. She whipped out her cell phone and voila! we were in. That $20 we gave her on day 1 (in addition to prepaying gratuities) was a good investment. She informed us that if we needed anything, to let her know. She could probably take care of it. And she did. We spoiled her rotten (and vice-versa) the rest of the cruise. And that's the way it should be. Read Less
4 Helpful Votes
Sail Date: December 2018
We had been on the Allure 5 years ago and liked it. This time, however, we did not realize that we would have to sign up for most of the shows before we even left home. As a result, we saw 2 shows both of which were excellent. (Mama Mia ... Read More
We had been on the Allure 5 years ago and liked it. This time, however, we did not realize that we would have to sign up for most of the shows before we even left home. As a result, we saw 2 shows both of which were excellent. (Mama Mia and Earl Turner) There was little else to do except trivia and bingo. The service in the Dining room was excellent with Michael and Patrice. The service in the Windjammer was not so good with tables not being bussed very quickly. The room was clean and ha, for 2 people, lots of closet and shelf space. We have been to these ports numerous times so we do not take ship excursions, rather arrange our own or, as we did in Costa Maya, take a bur or tram to the beach. We had a family with children next door to us and we never heard a peep from them. Lots of small children on this cruise and most were very well behaved. It was cold so there was always lounges available by the pools. Way to many stores crammed into the spaces on the ship for our liking. Sorrentos make good pizza and Cafe Promenade had a decent selection of cookies and desserts. All in all it was a good cruise but we probably will go on smaller ships in the future. Read Less
2 Helpful Votes
Sail Date: December 2018
Was a 50th anniversery gift we had an excelent time, the dinig was superb. The upscale restaurants went above and beyond with their service and quality. The room maid was very happy to assist in any and all of our needs. Boarding and ... Read More
Was a 50th anniversery gift we had an excelent time, the dinig was superb. The upscale restaurants went above and beyond with their service and quality. The room maid was very happy to assist in any and all of our needs. Boarding and debarker were made very easy with the compitent stap. I would cruise with Roayal Carribean again. Cabin was exquisit with more than enough storage, bath room facilities were very good. Bar fridge in the cabin was an extra bonus. The staff provided distilled water for my CPapmachine and call to see that every thing was working fine. The entertainment was first class enjoyed MAMA Mia the Aqua Show and blue planet all were fantastic.The staff on shore visits were extremley helpfull and asked me several time if I would like a wheel chair to help with my mobility proplems, I prefered to try to walk and the helped me up all the ramps even when I went up the crews ramp by error they were graciou and guided me bak to the elevators. In closeing it was a first class experience for a first time cruiser and would certainly cruise again. Read Less
6 Helpful Votes
Sail Date: December 2018
Allure of the Seas 12/9 – 12/16 Sunday 12/9 Boarding Day! It was a short taxi ride from our hotel in downtown Miami to the port. Since there were about five ships disembarking and embarking, traffic was pretty hectic for a while. ... Read More
Allure of the Seas 12/9 – 12/16 Sunday 12/9 Boarding Day! It was a short taxi ride from our hotel in downtown Miami to the port. Since there were about five ships disembarking and embarking, traffic was pretty hectic for a while. The new terminal was amazing in so many ways. We got there pretty much as the returning passengers were all off the ship. All the agents were polite, had smiles, and helped everyone in every way possible. Since we printed our Sea Pass documents, there was no need to wait in line to fill out papers, give credit card info, etc. Roving agents took care of this with an iPad. We had our photo taken again, though. Then, after about a 15 minute wait, the boarding process started. After a walk up the gangway, we were aboard the beautiful Allure. I figured that the Windjammer would be packed so instead went to the Park Café for a yummy roast beef sandwich. Rooms were ready at 1 PM so we went there and unpacked our carry on stuff. Then, off to the MDR to find our table. We were happy with the location so walked around, marveling at all the ship had to offer. Our checked bag came at about 6 PM. I’d have to say this was the easiest ever boarding process ever considering the number of passengers the Allure carries. Well done, Royal! You nailed it. Monday 12/10 Nassau, Bahamas Nothing really planned for this port so went into town for about three hours to walk around, shop, and grab a bite to eat. There were five ships in port so the place was pretty chaotic. The morning was cloudy but the sun peeked out before noon. So far, all the ship’s staff were simply outstanding. For instance, while my wife was taking a glass of red wine to dinner in the MDR, someone bumped into her and it all went on her white blouse. One of our tablemates made a joke about it to the Head Waiter (Christian Negrut) about Royal, at the very least owed her a free cruise, etc, etc. Cristian left for a moment and came back with a voucher to have free cleaning done for two items! This gesture of great customer service really made our day. Christian made it his goal to stop by our table each night to ask how we were doing and if there was anything else he could do. Wow! Tuesday 12/11 Sea Day Wednesday 12/12 Cozumel The day was mostly bright and sunny with a high of about 78 F. We had reservations at Nachi Cocom Beach Resort. After about a 20 minute ride, we were there. This was our 4th time at this fantastic place and again it didn’t disappoint. After many margaritas our four course lunch arrived. It was both delicious and very filling. Since Nachi Cocom limits the total number of guests to 130, it never feels crowded or too busy. The service was individualized by many servers and staff. Even though we could have spent the whole day there, we reluctantly had to get back to the ship. That night, we had dinner with two of our table mates at the Sambor Grill. It was our first time at a Brazilian steak house. The whole experience was beyond words. Each slice of meat was both tender and succulent. The appetizers, before the meal, were a meal by themselves. Chops used to be my favorite specialty restaurant, but now, it’s Sambor. Of course, this may change once I try other places in the future. Thursday 12/13 Roatan, Honduras For several reasons, this has never been one of my favorite ports. That said, this was a “just hanging around” kind of day. The pools and hot tubs were practically empty, so we had the ship (almost) to ourselves. Another great roast beef sandwich at Park Café. After dinner, we played the slots at the casino, came out $17 richer, then walked all over the ship exploring places we’ve never been. This was our second time on the Allure but those interactive maps are sure helpful! Friday 12/14 Costa Maya Another warm and mostly clear day. After fighting the mob of people and maze of shops in the port area, finally got to the pick up area for the Maya Chan Beach Resort. This excursion is booked directly online with the resort. Once there, we were given some slightly bad news that there were high winds the previous night which washed a lot of sea grass ashore. She had cell phone photos of the beach area and said we could have a 100% refund if we so desired. We were told that the water was brownish and a bit murky but no one opted for the refund and we piled into the van! The first ¾ of the trip is over very smooth road. But, the last quarter is always an adventure. The smooth road turns into a bumpy dirt road. As Maya Chan’s website states, “Getting there is half the fun!” We were greeted by David, son of the owners. He made the day for us with his charm and very warm personality. His staff dealt with the sea grass issue all day and most folks went into the warm water. I have read previously that the sea grass issue happens now and again and it’s not unique to just Maya Chan. It must be remembered that they certainly can’t control nature. I noticed on the way back that the whole coastal area, for many miles, suffered the same issue. Score: Nature 1. Man 0. Saturday 12/15 Sea Day I went to bed the night before with a slightly scratchy throat and a cough. Nine times out of ten I end up with bronchitis after a cruise. This time, it didn’t wait until I got home. So, I spent most of the day in bed getting as much rest as I could. Airplanes are nothing but germ factories with wings. A lot of people were coughing their lungs out on the way down to Miami. Many more were doing the same on the way back. By dinner, I felt a lot better and enjoyed the second prime rib dinner of the cruise. Sunday 12/16 Debarkation We had a high debarkation number (40) but were off the ship by about 10:15. Our flight wasn’t until 1:55 PM, so it worked out great. Again, Royal has the system down pat! I highly recommend using the services of a porter as you step into the area for baggage pickup. After finding your bag, they head for a special line that bypasses waiting in a long, serpentine line, to clear customs. The whole process took no more than 10 minutes- well worth the tip you give a porter. The only downside to the whole process was getting a taxi outside of the terminal. There was a long , orderly line of people waiting as taxis came up to pick up people and luggage. However, quite a few people felt they must have been entitled, bucked the line, and tried snagging their own taxi ahead of others who waited. The woman in charge of assigning taxis to people used her whistle to make sure the cabs rolled by those jumping in line and tried her best to keep order. But, you should have seen the nasty looks and heard some of the exchanges between various groups of people! Is there such a thing as taxi rage? Final thoughts: This was my 2nd time on the Allure. The first time was a bit overwhelming due to the sheer size of the ship! By the time we had it mostly figured out, the cruise was practically over. This time, she felt like an old friend. There’s still so much to learn, do, and explore, so that’s for another time. As I said earlier, the staff were simply outstanding. Besides what I said about our Head Waiter, I gave our waiter and his assistant plus our room attendant (Ronald) special thanks as well. Thanks to them, and 100’s of others, this was a great vacation. PS. Got back from my doctor and I do have bronchitis. I think I’ll wear a surgical mask and rubber gloves on my future flights. Read Less
Sail Date: December 2018
We chose the Allure for our first family cruise due to the wide variety of entertainments and facilities for both adults and teenagers. We weren't disappointed as everyone in our group had a fantastic time. The teenagers met a ... Read More
We chose the Allure for our first family cruise due to the wide variety of entertainments and facilities for both adults and teenagers. We weren't disappointed as everyone in our group had a fantastic time. The teenagers met a brilliant group of peers and have stayed in touch since we returned to the UK. The adults had a great time at all the shows and in the bars and restaurants. None of us could fault the food, drinks or service at any time in our trip. Our interconnected sea view balcony staterooms were well appointed and serviced promptly at all times (well done Lobo!). The embarkation and disembarkation processes were uncomplicated and pretty efficient given the vast numbers of guests being processed. The only criticism we would have (and one that will stop us repeating this type of cruise) is that we were very disappointed in the ports of call. Although Nassau was 'ok' in that we could wander around town on our own and see some of the locality, the remaining ports were all dedicated to extracting as many dollars from cruisers pockets as possible. We ended up buying an expensive excursion to a beach club on Roatan just to get away from the incessant hassling that we experienced at Cozumel and Costa Maya. Read Less
2 Helpful Votes
Sail Date: December 2018
The last day of the cruise we received 3 phone calls to our room and a staff member woke us up at 7am. We paid To rest not to be bodered because we didnt have to leave the room until 9am. Also, there is no information regarding ... Read More
The last day of the cruise we received 3 phone calls to our room and a staff member woke us up at 7am. We paid To rest not to be bodered because we didnt have to leave the room until 9am. Also, there is no information regarding pictures that the photographs take you. I called to buy the pictures 3 days later and we can’t get them anymore. In addition, the rooms are old and not very well mantiened. We were staying at the front of the ship deck 7 and every day at 9am we could hear the music from the gym and the vibration because the music was so loud. Also, we could hear the snores of the room next to us. I have to congratulate Osman and Jhon our waiters at Silk restaurant. They provide us with the best service and food I have ever had. The shows oneanaria and mamá mía were great. The rest were just fillers. Our room was made twice a day which was great. At destinations getting out and in the ship was very smooth. The shore excursions are way overpriced so we just went to places by our own and all the destinations were safe to do so. The drill that they make you do is such a joke since you can watch it from your room. Overall the experience was good but there are some things that must be solved like noise and they way they treat you the last day which is not right. Read Less
3 Helpful Votes
Sail Date: December 2018
We had several big hiccups on this cruise. Firstly when we made the final payment for our room the RC agent changed our room somehow in the computer from a six person balcony room to an ocean view. We were quite upset when we got on board ... Read More
We had several big hiccups on this cruise. Firstly when we made the final payment for our room the RC agent changed our room somehow in the computer from a six person balcony room to an ocean view. We were quite upset when we got on board and it took some time to find out what happened but guest services finally figured it out and they gave us a credit towards our next cruise. I have to commend guest services. They were beyond amazing and went above and beyond to help out. I want to give a shoutout to Ligia, Jenny, and Claudia at guest services they were awesome. The next disappointment was our excursion we were really” looking forward to in Roatan was cancelled. (3 snorkel stop). There was no other choices for a snorkel only tour. We ended up doing one that had a beach and snorkel. They put us on a terrible old school bus that kept breaking down. Then the beach was not nice at all. We complained to the excursion desk and they refunded us most of our money which I was really glad about. I have to say the staff overall was amazing on the Allure. We are vegetarian and I have many food allergies. The dining room staff went out of their way to make sure we had amazing food every night. The food was overall superb on the Allure. There were several new gameshows that we really enjoyed and we also enjoyed the 50’s and 60’s night which was a little different this time. Some of the cruise director staff I have to mention as they were amazing, Flavio from Brazil and Japan, Claudio from Brazil, Fernanda from Mexico, Roz from Romania and (I am going to spell this one wrong probably) Ohana from Romania and I can’t forget Clemente from France. They were all super fun. We were a bit disappointed in Jimmy the cruise director. We felt like he was not around and involved as much as the other cruise directors we have had on RC. When he was there he was fun but we felt like he was just absent for half the cruise. They had a lot of great Trivia which we loved. The flash mob was awesome as usual. They had the Find the Nations Scavenger Hunt which is always a lot of fun because you get to know so many staff due to this game. One other complaint RC has reduced the size of their pina colada glasses. Why RC? Why? Overall we had a good cruise. We were super happy about the new gameshows and activities as much as we love the classics (The Quest which is our favorite and Love and Marriage, sexiest man competition) it was fun having some new ones like Miss Congeniality, Lip Sync contest, and the Perfect Couple. They were all super fun. Can’t wait for our next Royal Caribbean cruise!!!! Read Less
3 Helpful Votes
Sail Date: December 2018
I chose this cruise because I wanted to share the experience of a nice ship and warm weather with a great friend. My cabin and overall experience on board was great. The dining room service was wonderful as was the food. My experience ... Read More
I chose this cruise because I wanted to share the experience of a nice ship and warm weather with a great friend. My cabin and overall experience on board was great. The dining room service was wonderful as was the food. My experience when being off the ship is another story. My first excursion on a glass bottom boat in the Bahamas was terrible. Not only did we see few fish, but I got injured when a screw from a faulty seat punctured my leg. Back on the ship, I had to jump through hoops to get an appropriate response. I spent nearly 1.5 hrs with guest services and 2 hrs in medical prior to being compensated. My next excursion on dune buggies in Cozumel was also less than average. The dune buggy was faulty and would not stay in gear. The snorkeling during our beach portion was cancelled and we could not get in the water, but we still spent 2.5 hrs staring at the gorgeous beach and water. This was a let down on our tropical vacation. In Honduras, we had a wonderful time at Gumbalymba, but were unable to enjoy the beach as our tickets didn't tell us about the beach. Lastly, in Costa Maya, we tried to cancel our excursion as the beach location was changed last minute from a private beach to a crowded beach. We were told that despite being given the permission the evening before onboard, that we now could not cancel. We were talked into going on a magnificent scenic tour where we saw garbage near a lighthouse, a fishing pier surrounded by what looked and smelled like sewage, and a beach that smelled like gasoline. Royal Caribbean was informed about our unfortunate experiences and was unable to provide adequate compensation for the last 3 excursions. This is the first time I have had a problem with the excursions on RC, but as far as I am concerned they failed miserably at solving the issues and thus ruined my vacation. One other issue I encountered aboard was the added technology confuses the cruise experience. The paper copy of the daily compass, the app, and the personal electonic calendar on the TV each give different times and details for events. You must follow the paper copy for accuracy while aboard if you want to take part in all activities. Beyond the shore excursions, the ship itself is gorgeous and has a lot to do while onboard. The entertainment is amazing. Read Less
1 Helpful Vote
Sail Date: December 2018
Went on this cruise with my fiancé and his parents and my mom. Wanted to be on the largest class as it was my in-laws-to-be first cruise and I wanted to show off as much as possible. We stayed in Miami (Coconut Grove) for 2 nights before ... Read More
Went on this cruise with my fiancé and his parents and my mom. Wanted to be on the largest class as it was my in-laws-to-be first cruise and I wanted to show off as much as possible. We stayed in Miami (Coconut Grove) for 2 nights before departure to explore Little Havana, Vizcaya and Miami beach. RCCL’s Terminal A in Port of Miami was amazing. The most seamless embarkation and disembarkation I’ve ever experienced. Top marks for that. We overall enjoyed our time. Sea days were spoiled a bit by wind and clouds on both days. Ports of call were all excellent days. Service onboard we loved was primarily the dining staff (My Time and Sabor). The bar service wasn’t great. They seem unenthusiastic and like they don’t want your patronage. Stateroom attendants were OK but also seemed to have a bit of a chip on their shoulders despite us being nice and friendly to them. My biggest revelation this cruise was that private tour operators for shore excursions are viable options and the one we did in Roatan was far superior to the other tours we have done through RCCL. There are just too many lines and too much waiting involved with RCCL tours. No reason we need to arrive in a staging area for a tour 45 min early. Entertainment on board was great - Mamma Mia was excellent. Comedy show and aqua show also very very good. As I said - overall good experience and would definitely go on this ship again. Read Less
3 Helpful Votes
Sail Date: December 2018
This was our 30 something cruise, 4th of Royal Caribbean, and 1st on an Oasis Class ship. We cruise out of Miami 12/2 – 12/9. We had an ocean balcony cabin: 11536 Before this cruise I had always avoided the Oasis Class ships because ... Read More
This was our 30 something cruise, 4th of Royal Caribbean, and 1st on an Oasis Class ship. We cruise out of Miami 12/2 – 12/9. We had an ocean balcony cabin: 11536 Before this cruise I had always avoided the Oasis Class ships because I was worried about the number of passenger and crowd control. I would not have booked this cruise but thanks to my gambling hobby, this was a free cruise for us, so I figured what the heck. My worry regarding crowd control was unwarranted. Royal Caribbean knows how to handle large numbers of guests. The Allure of the Seas turned out to be the most impressive ship I have sailed on and here’s why: MIA-Port: We flew in to MIA. We purchased transfer through Royal Caribbean. Their shuttle buses did not start transporting guests until 10:30 am. There is very limited seating in the baggage claim area where Royal Caribbean passengers gather for the shuttle to the port. If you arrive early you can go up one level an eat breakfast but you must take all of your luggage with you. Embarkation: Embarkation was unbelievably fast and easy. From the time we arrived in the terminal until we walked onboard the Allure was maybe 15-minutes. Once we got on board, we went to Deck 15 Forward (the Solarium) to eat lunch. They have a limited buffet selection but they were not crowded like the Windjammer buffet and the view was incredible. After lunch we explored the ship until our cabin was ready at 1:00 pm. Cabin: We had an Ocean Balcony on Deck 11, Starboard, Forward, 11536. This was a nice enough cabin – no complaints. Adequate storage, good water pressure, clean, and a nice view. Ship: There is so much to write about this incredible ship that it would take a couple of pages, which I’ll write on my blog. I’ll touch on the main things: Food: The was good, not great, but the selection of eateries was impressive. We ate most of our breakfasts in the Main Dining Room (MDR) or Johnny Rockets. In the MDR you have a choice of a buffet or being served, I did both, at the same time. Johnny Rockets has a limited menu, but was never crowded. We at in the Solarium on our last morning. We ate all of our dinners either in the MDR or in a “specialty” restaurant. We rarely eat dinner in the buffet restaurant. The food selection and taste were good. I think that Royal Caribbean has the best onion soup of any cruise line. Their specialty restaurants are very good, although you will pay extra to eat there. We only ate at one specialty restaurant this cruise, Samba. Usually the MDR menus are mine for us, this cruise was no different. Purchase a dining package if you want to try several specialty restaurants – it saves you money. Royal Caribbean’s Coconut Commander Cookies are to die for! I ate about a million of them! The pizza is the best I’ve had at sea and it’s free down on Deck 5. Entertainment: Where do I begin? There is so much to see and do on this ship that you’ll almost need to book a B2B to see it all. The ice-skating shows (2 different ones on our cruise) was very impressive, even though the skaters fell several times. The Aqua shows (2 different ones on our cruise) were beyond incredible. The comedy shows were a 10. The Long Road was great. The entertainment around the ship was top notice. My wife and I really enjoyed the Jazz Club on Deck 4. The 3D movie was a nice touch (no extra charge). The outdoor areas were great too. Several pools, miniature golf, a basket ball court, twin Flow Riders, twin rock-climbing walls, zip line, carolsail, and the list goes on. Lots of stuff for the kids too. Service: Service was as good as it gets. Our cabin attendant was ‘spot on’ and the other servers/employees did a great job. No complaints! Cons: There seemed to be a water leak on our Deck. The carpet in the hall near our cabin was wet and there was a slight mildew smell in the hall. We could not smell it in our cabin. The only complaint I c=had regarding our cabin was that the door to our balcony whistled when the wind was strong. You needed to open it slightly to stop it. I think I forgot to mention it to our cabin attendant…..I’ll send them an email. And, when we arrived back in Miami at 3:20am the side thrusters, used for docking, shock the ship so bad that it woke us up and kept us up for 30-minutes. Other than that, everything met our expectations. Disembarkation: This is always the saddest part of my cruise – I don’t want to leave! The disembarkation process went very smooth and ahead of schedule. From the time out number was called until we found our luggage in the terminal was maybe 10-minutes. Very good job Royal Caribbean! Getting through Customs was made easy by the facial recognition system they use now. Conclusion: If you want to take your family on a cruise that will almost guarantee that they have the time of their lives then book on the Allure of the Seas or one of the other Oasis Class ships! I had a great time and will definitely book another cruise on an Oasis Class ship…. Very soon. I forgot to mention the ports-of-call (we’ve been to them so many times): St. Maarten, San Juan, & Labadie. They were good especially Labadie, Haiti – make it a point to visit there for a fun filled day. My wife’s favorite stop is always St Maarten. Read Less
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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