1 Helpful Vote
Sail Date: February 2019
The Allure of the Seas is unreal! I traveled with a group of 31 ladies and had an absolute blast. This ship’s size is mind-blowing, and the amenities, service, and activities were top notch! Although we weren’t able to take advantage ... Read More
The Allure of the Seas is unreal! I traveled with a group of 31 ladies and had an absolute blast. This ship’s size is mind-blowing, and the amenities, service, and activities were top notch! Although we weren’t able to take advantage of all the dining & bar options, we were very pleased with the food & drinks where we did. We thoroughly enjoyed the shows on board, particularly the OceanAria show in the Aquatheatre and the Blue Planet show in the Amber Thestre. The ports were great even though I’d previously been to all but Nassau, Bahamas. It was wonderful to be able to soak in the large hot tub late at night before bed. The Dreamworks parade was a very fun surprise, and I danced to my heart’s content at the various themed dance parties on the Promenade. I would highly recommend this ship for a super fun and action-packed vacation, but it can also be very relaxing as well. It’s all up to you how you want to pass your time on board. Read Less
4 Helpful Votes
Sail Date: February 2019
We booked this cruise because we wanted a large ship with a lot of port days. We were very happy with our decision. We booked an inside cabin on deck 11. It was a great location because we were almost always able to use the stairs. The ... Read More
We booked this cruise because we wanted a large ship with a lot of port days. We were very happy with our decision. We booked an inside cabin on deck 11. It was a great location because we were almost always able to use the stairs. The cabin was very quiet and served our needs since we were only in there to sleep. We spent most of our time on deck 15 and deck 5. We loved the Solarium area. Dining - We ate breakfast at the Solarium 4 times and lunch there 3 times. We had MTD and ate in the main dining room every night. Got room service continental breakfast one day, we had breakfast at Johnny Rockets one day and the Wipeout Cafe one day. The room service breakfast served our needs because we had an early excursion. The Johnny Rockets breakfast was great but the Wipeout Cafe was bad. Never had crowds or lines anywhere we ate. We ate at the Doghouse one day and Sorrentos a couple of times and we enjoyed both of them. Never ate in the Windjammer. We never had crowds or lines at any of the places that we ate. We had the Deluxe beverage package and that was great! We poured our alcoholic beverages into our coke cups and used plastic straws we brought with us. The cups kept the drinks very cold and they didn't get watered down because the ice didn't melt. Also, couldn't spill them! We had fun trying a lot of the different cocktails. We paid $39 for the package and had no trouble getting our moneys worth. We used the freestyle machines from time to time and I would frequently get a can of coke zero at the bars to take back to the cabin and keep in the fridge so I could have soda in the cabin. Entertainment and Activities - We played a lot of trivia, watched some of the competitions in the sports court, enjoyed the themed parties in the promenade every night. We enjoyed the Headliner - Adam Kario. We loved the aqua show. We were disappointed by the ice show and blue planet. Didn't see Mama Mia. Loved the Quest! Service - We found the service to be wonderful everywhere on the ship. Every employee we came in contact with was personable and pleasant. Ports - We wondered around on our own in Nassau for a couple of hours. No complaints. Cozumel - Did the Tulum and 5th avenue experience ship's excursion. We enjoyed Tulum but we would have preferred to come right back to the ship instead of wasting time on 5th avenue. This is a long excursion but we didn't have any problems with the ferry ride or the bus ride. Roatan - We did the Victor Bodden Fun in the Sun excursion on our own. We really enjoyed it. Our tour guide Elan was very good and we saw a lot of the island and enjoyed visiting with the monkeys and sloths. We could have spent more time at the beach. We got some food at Bananarama but the service was very slow and used up most of our time there. Were only able to enjoy the water for about 20 minutes. Costa Maya - We booked the Maya Chan beach resort for the day. We loved it but we were not able to enjoy the water. It was very windy and there was a lot of seagrass making it difficult to get into the water. We did relax in the floating chairs for about an hour. The food, drinks and service were great and so was the beach. We would love to do this cruise again! No real complaints Read Less
8 Helpful Votes
Sail Date: February 2019
First let me say that we have always cruised RCCL and have always been happy no matter what size ship we were on. That said I list some Pros and Cons which are not deal breakers but are small annoyances or kudos. We work in Management ... Read More
First let me say that we have always cruised RCCL and have always been happy no matter what size ship we were on. That said I list some Pros and Cons which are not deal breakers but are small annoyances or kudos. We work in Management so we are keen on observations big and small. Pros Rccl always top notch with service. From Radiance class to Oasis class we have found cleanliness and service top notch. Embarkation in Miami in their new terminal was excellent. Arrived at 10am. On the ship at 11am First meal at Windjammer was crowded but what else is new. Found table ok. First time we saw many persons with carryon suitcases. I guess they can’t wait for their luggage? This added to the busyness of the Windjamer and embarkation much similar to passengers who fly with the luggage on and off planes Rooms ready promptly at one pm. Although the new concept of leaving your seapasses on your door opens up mischief seekers to steal seapasses not to use them since you would call to cancel them but would make you wait on line at guest services to obtain a new one (do not understand that new move?) Ate all dinners at Windjammer. Food was always excellent with a different variety each night. Never a problem finding seat. Why do I want to spend two hours each night having dinner? Most of same food in Windjammer (had steak first two nights) Mama Mia best show ever watched on a ship. Truly Broadway quality. Wished I could go a second time Diving show also good. Ice skaters fell too much to be impressed. Disembarkation was excellent. Took own luggage off ship. Left cabin at 740am grabbed a taxi and checked in at 818am at MIA...wow...no crowds, customs uses face recognition with no lines, no line at taxi stand. Carry off between 7 and 8 am. When we arrived at 10 am the week earlier it was the perfect storm with the majority getting off and the majority getting on. St Martin always beautiful. Went on Beach Rondeveuz excursion. Nice beach with excellent lunch San Juan always eh? Why stop there? I guess the entrance to the Port seeing El Moro is worth the stop. I guess better than Nassau. Labadee always a favorite. Rented a beach lounger this time which helped shielded the sun and a rain shower Central Park always serene and peaceful. Wish there were more seating areas Flow riders always fun to watch not to partake CONS Just as Disney World has become too organized with fast passes and dinner reservations with hardly any spur of the moment decisions so have the mega ships of today. You need a reservation for everything or you don’t participate. So 6 months out you plan everything to the last second for each day and it never gives you the sense of really relaxing. But then if you don’t you cannot do anything. It is true at the Beach hotels anywhere, water parks and anywhere there is water and limited chairs: CHAIR HOGS. There is no way to beat this. We would go down to the solarium at 9am after breakfast and all the chairs would have books or towels on them. Sometimes groups would leave a person in charge of six spots to say they are coming right back. If we did find a spot to read we knew that if we went to lunch we could not return and find an empty seat. The cruiseline posts signs not to do this but cannot enforce without people getting hysterically mad plus how do you determine if someone has not been there for 30 minutes? A no win situation unless you make sitting areas much larger. A good place to relax and read on the smaller ships used to be on the fourth floor by the life boats where there were many lounge chairs. Oasis class basically just has Adult Solarium and deck 15 seating in sun and by pools. Why can’t RCCL put a laundry area on each floor like Princess? Or at least give me an iron and board there? I usually look like a wrinkled mess. Perhaps RCCL makes you use their laundry service instead of supplying an ironing station? Went to regular comedy show and adult comedy show. The only difference was that the same jokes were told except the Comedian started the joke adding the “f” bomb in the joke and picked on people more and suggested that the person being picked on was sleeping with ..... very tiring and ridiculous. Why can’t we hear ship announcements in our cabin? I am sure that an emergency tone would come through but general announcements such as the Captain speaking or general announcements are only heard in the hallway. I had to open our cabin door disembarkation day to hear exiting announcements. Of course one could have a volume control in the cabin that you could lower in order not to hear any announcement if you wanted to sleep late. Please please. Do not allow smoking in Casino. Anyone who walks through casino reaks of the smell (actually do not allow anywhere). Would open up more deck chairs on port side Charging $109 for the zip line in Labadee is criminal. Went to Kareoke night several times. Only problem is the room used only holds 100 people (on air lounge) so you get there a half hour before or stand at the door. Same with most lounges (Schooner Bar, Baleros, Mast and Stern English Pub). 6000 people on board and the lounges hold less than 100. Could never find a seat and walked by. Pool temperatures were always freezing. Un attended children in hot tubs splashing and diving and bothering guests. Called security on house phone to complain security never came. Great cruise otherwise although may jockey back to Freedom class due to crowds May check out Princess next cruise Read Less
7 Helpful Votes
Sail Date: February 2019
This was my wife and I's 5th cruise. 2nd royal and 3 on Norweign. This was the first cruise that we brought our kids, 9, 12, 14. We also traveled with friends that had their kids 11, 13. We flew in the day before and stayed by ... Read More
This was my wife and I's 5th cruise. 2nd royal and 3 on Norweign. This was the first cruise that we brought our kids, 9, 12, 14. We also traveled with friends that had their kids 11, 13. We flew in the day before and stayed by the airport. Courtyard. Good hotel and location, walked to the Cityscape to eat. Embarkation: took an Uber at 10:30. We unloaded at 11am and was on the ship by 11:10. I couldn't believe it. We had all of our travel documents done ahead of time, but what a breeze. I will start with the bad of the trip, since I did give it 5 stars the good greatly out weighed the bad. Bad: - Teen area. All the kids in our party hated it. The activities were boring. I know the kids that make up the cruise can help make or break this, but the directors did not do enough to engage them. They were really looking forward to this, but only spent small portions of the night here. 10-15 minutes max. - The alcoholic drinks were the worst I have ever had on a ship. We did not get the alcohol package as we had our kids, but did purchase drinks. We tried a lot of the different bars over the last few days. Worst was the 2nd level pool bars, On air bar, boleros? (salsa bar). Best was the Pub (but worst service). I had 2 good drinks the whole time. They couldn't even make a good daquiri. - Drink cards - they did offer the beer card on day 5, 10 beers for 49 plus gratuity. The problem is most of the bars remove their taps. At that point only the Pub, on air, and Sorrentos offers draft beer. 3 kinds you can get on the card then, Heinken, Castle? (dark beer), and cider beer (Strongbow). We did not even finish our cards. The drink package was offered day 6 for 79 for 10 drinks. We did finish that. - Service is spotty all over the ship. Our room steward was the worst we have had. Calling for anything things he missed was either not answered, or answered but never fulfilled. ex (shampoo refill, pulling down the Pullman bed twice, towels). The comedians even joked that we don't need to go home because we outnumber the captains and that the crew would be on our side the way they acted. He was right. - Windjammer was not good. My kids and I enjoy a meal or two where you have a ton of options. The windjammer is too small, crowded, which we knew the worst was the food selection was horrible for lunch. 1 freshly cooked/sliced station. No pasta bar, no fresh cooked burgers, no carved roast beef, VERY BASIC. Eat here twice for lunch and 1 time for breakfast. - There are very little food options past 9pm. Only Pizza and Café Promenade which serves light sandwiches. The buffet should be open later. We missed this from Norweign. - The APP is ALWAYs wrong. It does not update. We still tried to use it, but could not text each other on it (2 in our party could the rest couldn't). The times were wrong often. Most are correct, but this should be an easy fix by Royal. Good- - Best food I have had on a ship and this is the first time I never went to a specialty restaurant. Notable main dining room dishes, Beef tenderloin for 2 nights was the best steaks I have had on a cruise. Prime Rib on the last night, lobster, tiger shrimp. Desserts (warm cookie, apple pie), French onion soup, Escargot. Our servers Erik and Gabriel were beyond fantastic with our families. They were candid about the menu, gave good recommendations, very personable, but gave distance when needed. FANTASTIC! - Breakfast- Ate at Johnny Rockets 2 times, it was very good, recommend the burger with eggs and French toast. You can get free hot chocolate here. Solarium was a little better than the windjammer, but a better atmosphere and fresher food. The main dining room (deck 3 American Icon) had both an order and buffet section (you can do both). Best option. Best French toast. - Lunch- Kids like the Wipeout café, basic hamburger and hotdogs, ice cream. I liked the main dining room. They change their menu each day and have a menu and buffet portion. They had items like steak frites, lobster roll (both very good). Live stations included pasta bar with shrimp and scallops, live salad station (first I have seen this). Park Café had the good roast beef sandwiches, but only had it the first day. - Sorrento's had very good pizza, we had some every night. Café Promenade had some good late night deserts. Tried a sausage from the hot dog stand which was very good. The donut shop was horrible. Love donuts and tried twice, but couldn't finish it. - Entertainment was the best I have had on a ship. The EPIC is a very close second, but the sheer number of shows was amazing. Oceanaria was a great Cirque style show. Mixture of Mystere and O. The strongmen were more impressive than Mystere since they are doing the same tricks on a moving ship, in the wind, etc. Wow. Momma Mia was great. The two leads had great voices. High quality show. I loved Blue Planet. Yes it is different, but that is good. Sit towards the back for this show. The Ice show was very entertaining. The comedians on this cruise were great. The headliner Tillman was not great. He tried very hard and said he was going to sing songs that fit his audience, but unless you were 60 and above it was not for you, which the majority of the audience were not. - Activities- We did the flowrider,which was a short wait. You can not sign the waivers ahead of time for kids anymore, and don't do it at the station on the first day. You can do it on your TV, easiest and fastest way. Zipline was a lot of fun, must be 75 lbs. Ping Pong was in a more sheltered area than other cruise ships. Mini Golf was fun, the balls are light but do not move around like another review said (we had 25 mph winds). Ice Skating is fun (short 20 minutes). Rock Climbing wall gets hot in the afternoon. The pools were all a good temp. The large, overhang hot tubs were never too busy. One of them is always open (24 hours). - Ports St Marteen- We walked to Great Bay Beach. TIP- once you get past the shops by the cruise ship, you will walk down a sidewalk unitl you get to a ship parking lot. Take a left right after that for the quickest, safest route. We got a few of the 2 chairs, 5 drinks for 20 dollars packages. Keep walking until you can get the front row and for 20. Fun time and a great beach. A lot of vendors, but they take a no easy. San Juan- So we kept hearing about the "fort" but did not know how to get there. First I HIGHLY recommend it, even if you just want great pictures of the city it is worth it. From the ship you will go straight 2 blocks and then 2 blocks to the right. You will see it right off the ship. 7 dollars for those 15 and older, free for everyone else. We also walked around old town which is fun. Found a road with a bunch of umbrellas hanging, cool for pictures. Short amount of time there. Cool city. Would like to go back. Labedee- OK, I tried to do research on this place on which beaches to go to. I ended up on Adrenline beach which was wrong. Go to the beach with the inflatables right away if you have kids. The water and sand is perfect. To get there, you need to take a left off the dock and look for signs to go back right. It will seem like you take a right off of the dock, but it is a dead end. The inflatables were the highlight of the day for my kids. Do spend some money at the shops. The kids did like the bartering, but don't get too greedy, they could use your money. Food was good on the island, it was different than anything you eat on the ship, which was very welcoming at this point. Things I would have wanted to know: - Formal nights were Day 2 and 6. Most did dress really nice. A lot of suit jackets, but a nice button up long sleeve shirt was not out of place. A tie is nice, but not a must. - Book all your shows as early as possible (90 days out), but for sure before you get on the ship. We did. - Oceanaria got postponed on the first 3 nights and rescheduled. It overlapped with other shows and they could not fix it. - Chairs are really easy to get on the 2nd level. - You can bring on 2 bottles of wine 750 ml each per stateroom and up to 12 cans/bottles of non alcoholic bevarages each being under 17 ounces in your carry on. I brought a 12 pack of Mt. Dew. They serve Coke products on board. A lot of people brought a case of water. You can only do this on the first day. - The menu for the main dining room is on the app. Day 5 is the worst meal by far. Day 4 is the 2nd worse (in my opinion) if you are looking for Specialty dining. Lobster is day 6. - 15 minutes early for shows will still get you a good seat. Have fun. You can always find negatives. I looked through a lot of reviews before going and love all of the feedback, but it seems some are never happy. This was my favorite cruise and I will be back on a big ship soon. We were on the Getaway last year. The Getaway was better for couples, but this was better for families. Read Less
4 Helpful Votes
Sail Date: February 2019
I went on this cruise with my sister. She had never been on a cruise before and she invited me to go along. Overall we had an amazing time! Our favorite place by far on the ship was Central Park. The plants, trees, flowers, benches, ... Read More
I went on this cruise with my sister. She had never been on a cruise before and she invited me to go along. Overall we had an amazing time! Our favorite place by far on the ship was Central Park. The plants, trees, flowers, benches, and sounds of birds chirping made it feel like you were in an actual park. The Park Café is located there and that is where we ate most of our breakfasts and lunches. It never seemed to be too crowded and the food was very good. It has a salad bar, sandwiches, fruit, oatmeal, breakfast sandwiches, bagel bar. You get your food inside and then can sit outside in the "park". We never had a problem finding a table. We got the drink package and I would highly recommend it you don't think you will drink a lot of alcohol, but you enjoy drinking coffee and bottled water. We each had a few alcoholic drinks everyday, but with 3 or 4 bottled waters each and 2 or 3 lattes each day, I felt it was definitely worth it. You can get bottled water easily at any bar. There are two cafes with a barista making lattes and other espresso drinks, one located on the 5th floor deck, and one in the Park Café. They do have a Starbucks on the ship, but this isn't included in the drink package. I didn't feel like I needed to go there because the gourmet coffee you get with the drink package was very good. The only complaint I have is I wished they had actual gourmet coffee. If you wanted to get a regular coffee you had to order an Americano. They were good, but I prefer just regular coffee. There is free coffee located in most eating venues on the ship, but it isn't as good. We spent all of our pool time at the adults only Solarium. It is absolutely beautiful and very relaxing. We found we did need to put our towels down to reserve loungers by 8 am to get one. There are a lot though by the other pools, so no need to reserve in that area. We had an interior cabin and actually liked it a lot. I was worried because I have cruised two times before and both times had a balcony. We felt it was pretty spacious for two people. I loved our location of the 11th floor in the front of the ship. It was very convenient with the Solarium being on the 15th floor in the front of the ship, and Central Park on the 8th floor in the front of the ship. We went to two specialty restaurants, Giovanni's and Sabor. Sabor had amazing guacamole and Giovanni's food was amazing. We ate dinner in the main dining room the other days and enjoyed the atmosphere and our server very much. The food was good, but only the crab cakes I had one night for an appetizer "wowed me". Neither my sister or I are big musical fans, so we didn't love Mama Mia or Blue Planet. We did however really enjoy the comedy show we saw and Oceanaria. Oceanaria was amazing! Just get there early. We didn't and had to sit in the front row and we got really wet. Our cruise stopped in St. Martin, Puerto Rico, and Labadee. St. Martin was beautiful. We took a water taxi for $7 to Front Street. Located there is the beach and shopping along Front Street. We took the advice of a review I read and walked to the Holland House, a hotel on the beach. There for $25 you get two loungers, an umbrella, and a bucket with 4 beers. You can also substitute the beer for bottled water. The beach there was beautiful and worth the walk, which I would say was about a half mile. In Puerto Rico we walked around, shopped, and visited Fort San Cristóbal. The day we were in Labadee it rained until about 2:00. The beach is rocky with brownish sand, similar to Cape Cod. I wouldn't recommend going to the area where people are selling things. We wanted to buy something to support the people there but the people are very pushy so it wasn't a pleasant experience. We enjoyed walking on the walking/running track on deck 5 very much in the morning. Between that and taking the stairs, we got a lot of exercise on the ship. I hope to sail on this ship again and try a different itinerary. I ended up booking a Disney Cruise with my husband and children for next year because my children really like Disney characters. Otherwise I would have booked this ship again. I'm hoping it ends up being as nice a vacation as this one was. Read Less
2 Helpful Votes
Sail Date: February 2019
WoW!! We planned this cruise a year ago. We are a family of 4 on our 3rd cruise. We travelled with another family of 3, first-timers. This ship has EVERYTHING!! We were bored NOT AT ALL!! The kids had a blast. After a full week, ... Read More
WoW!! We planned this cruise a year ago. We are a family of 4 on our 3rd cruise. We travelled with another family of 3, first-timers. This ship has EVERYTHING!! We were bored NOT AT ALL!! The kids had a blast. After a full week, there are spots on this ship we still have not seen. The food was excellent. I think the best food of any ship I've been on. Bar staff was fabulous! One of the only times I felt like my service was a priority to them! I was concerned that the ship might be too big, with too many people but you sure couldn't tell there were more than 6000 aboard! A visually stunning ship, we stayed in a Central Park Balcony. I missed the sea, but the balcony was over-sized so we enjoyed some after-hours card playing out there, so it had its own uses. The only disappointment I had was with our cabin. There were signs of its previous inhabitants that were not cleaned out well and I have to be honest...our bathroom smelled AWFUL!! We even tried to clean it ourselves and it didn't help. You know it must have been really bad because I'm the mom of two boys! We enjoyed all of the ports, the sun and the pina coladas. What a great cruise!! Read Less
Sail Date: February 2019
My fiance and I recently returned from Allure of the Seas. This was my 8th cruise (6th with Royal) and my fiance's first. We flew in the day before and stayed at the Intercontinental in Miami - would definitely stay there again. Our ... Read More
My fiance and I recently returned from Allure of the Seas. This was my 8th cruise (6th with Royal) and my fiance's first. We flew in the day before and stayed at the Intercontinental in Miami - would definitely stay there again. Our bay view room on the 20-something floor had a great view of the ships when we arrived and the next morning. We headed to the ship around 10am, but sat in traffic right at the terminal for at least 20-30 minutes. Once we got to the new terminal, which was beautiful and efficient, it was maybe 10 minutes from the time we dropped our bags until we were sitting waiting to board. Once they called our group, we were on by 11am. We went straight the Windjammer but they were still setting up, so we opened the pool bar and had a drink while we waited. Since we got to the Windjammer early, we didn't have too much of a problem finding a table. When we were leaving it appeared to be a great issue. We only went back once during the week and felt it a bit overwhelming with the lack of seats available, even for the two of us. The first couple days were a bit rocky, but by the third day it improved drastically. We had balcony 8668 and absolutely loved the location. Although we were right at the entrance to the hallway, we rarely heard noise once inside. It was central to nearly everywhere on the ship and we would absolutely pick this location and room again. Our room attendant Dwight was very friendly and left us quite a few towel animals which made us smile. Our wait staff, Mayur and Iketut, were the best! They had us looking forward to dinner every night. We had my time dining reservations for 7:30 every night and after the first night we requested to be seating in their section. We ended up at the same exact table every night. The food was very good. I was on the Allure three years ago and I found the food in the main dining room to be better than it was then. There wasn't one meal we had that we didn't like, and my fiance is a picky eater. The prime rib melted in our mouths. They had us in and out in under an hour each night, yet we didn't feel rushed whatsoever. We ate most of our breakfasts in the solarium, or park cafe. We had Johnny Rockets once as well. Food was good in all locations. Most of our lunches were in park cafe or at Sorrentos. I found the pizza this trip to be much better than last as well. We had the hot dogs a couple times and enjoyed them as well. We spent time in all the bars. We found ourselves frequenting the Champagne Bar every night before dinner due to the location and comfort. There was always a spot for us. We enjoyed trivia in the Schooner Bar as well. The bartenders were overall friendly, yet there didn't seem to be as many around the pools. As far as entertainment goes, we only saw Oceanaria. My fiance was blown away that they could do this on a moving ship. It was a great show and worth the wait - it was postponed the first few days due to the wind, but because we had reservations for the second night, we were able to be rescheduled for a show later on in the week and not miss it. We stopped in Saint Martin, Puerto Rico & Labadee. Saint Martin was our first port after two full sea days. We enjoyed those first two days and were able to relax and explore the ship. Saint Martin we took the water taxi downtown and went to The Holland House. For $25 we rented an umbrella, two chairs and got a bucket of beer. I highly recommend renting from them as the chairs were the most comfortable and you also had free wifi and access to their bathrooms. After a few hours on the beach, we had lunch at Blue B*tch Bar which was fun and entertaining. Puerto Rico was the shortest day, but our favorite stop. This was the only stop I hadn't been to before. Despite the drizzle, we enjoyed the morning. We walked to the fort then walked back down the streets exploring the shops before stopping for lunch and margaritas at t a delicious seafood spot. We loved the people, culture, and beautiful streets. Labadee we rented a bungalow which was amazing and I highly recommend. The location on Columbus Cove was perfect and nearby bathrooms/lunch. We spent quite some time in the casino and enjoyed ourselves. The minimums are much lower than land casinos we're used to. Most of the staff was very entertaining. My fiance tried the FlowRider and enjoyed that. We also played minigolf the last day and had a blast. Overall we had a great vacation and would even call it the best engagement moon! My fiance is definitely interested in cruising again, and we know it will be with Royal! Read Less
1 Helpful Vote
Sail Date: February 2019
Overall a great experience. I'm going to breakdown the experience: Pros: Service- beyond great!!! Our room attendant bent over backwards for us. Wait staff in restaurants and bars were great!!!! Getting on and off the ship ... Read More
Overall a great experience. I'm going to breakdown the experience: Pros: Service- beyond great!!! Our room attendant bent over backwards for us. Wait staff in restaurants and bars were great!!!! Getting on and off the ship extremely efficent. Cabin- Great for the size. We had a balcony so it was very nice. They do have virtual balcony rooms that cost less. Activites-All kinds for families and couples. Great shows as well! Ports of call- Phenominal...We choose to do things on our own but the group excursions are the best!!!! Cons: Size of the ship- Too many people. it holds 6200 and you're constantly waiting in line plus most of the passengers were rude. Not the lines fault but if you like less crowds choose a smaller ship. Extra cost. Unless you drink copious amounts of alcohol you're out of luck at midnight if you want ice tea. CMON Royal not everyone is an alcoholic. Besides that they push extras on you under the guise of information sessions about your stops. Let me help Royal out not everyone cruises to buy a Rolex. In conclusion, I would absolutely sail with Royal Carribean again but 1. I would choose a smaller ship and 2. I would like more beverage choices than Alcohol and Soda. Read Less
4 Helpful Votes
Sail Date: February 2019
After an initial cruise on Disney Wonder, I wanted to experience a mega-ship. Also, since we invited my inlaws (my wife's parents, her brother, sister in law and four kids) for their first ever cruise, we wanted to make sure there is ... Read More
After an initial cruise on Disney Wonder, I wanted to experience a mega-ship. Also, since we invited my inlaws (my wife's parents, her brother, sister in law and four kids) for their first ever cruise, we wanted to make sure there is enough to do, and the price was not so high that they would regret the trip. With limited cruising experience, here are some positives and negatives of Allure of the Seas and RCL. Positive experiences: - Crew! In my opinion, 90% of any experience comes from the people you encounter. We were blown away with the Disney crew, but RCL crew was just as good. Friendly, helpful, quick to help in any way they can. Awesome. If we sail with RCL again, the crew will be the main reason why. - Food. Yes, some meals were not amazing, but the vast majority of the food was excellent including the buffet, main dining room and most specialty restaurants. If you are on a cruise, and you don't like the meal you are presented with, ask for something else. Don't mope and walk away unsatisfied. They will be happy to bring something else. And, before you order, ask your servers for their recommendation, they know what is best as they eat the food from the same kitchen as well. Best meals were the ones some would consider more "exotic." Remember that the kitchen team comes from different places and their country specialties are usually your best choice. I had some fantastic Indian and South Asian food on this trip. Steaks and chicken were okay, but nothing to write home about. - Ship. For the most part, the ship was incredibly well maintained and planned. Other than the embarkation day, I never felt crowded or claustrophobic. There are so many nooks and crannies to sit in peace and enjoy the air and sea (my favourite was on the walking track on the back of the ship (6-7 folding chairs perfectly positioned to watch the sunset on our way back). Not to mention Central Park, Library etc. - Embarkation and disembarkation. This is a mixed bag - once you get into the terminal, things were smooth and easy both ways. However, getting to and from the terminal was an absolute nightmare. They have about four lines of traffic that have to handle thousands of vehicles, all stopping in one lane to pick up and drop off the passengers. We sat in the cab for about 25 minutes to make it 500 feet to the terminal doors and then waited in line for 45 minutes to get the taxi to leave the terminal and again 10 minutes in the taxi to get to the exit. Someone tell RCL that they should either have a monorail or buses transport the people to the mainland and maybe there do the transfers to regular transportation. Or, they should have two levels - one for arrivals and one for departures like an airport. Or at least a dedicated cab line so that they can just come in, drop off the guest, pick up new ones and leave. It is unbelievable that the NEW terminal is so poorly designed. Cabbies told us that the old one was 10x worse, so I guess I should be thankful. - All Access Tour, Sushi Making Class - amazing! - Shows and entertainment. There was a massive list of things to do and see while onboard. Most shows were great, venues are beautiful, and we did not even have the time to do everything we wanted. Everyone has their taste, so show reviews are pretty much useless here. My wife loved Blue Planet, and I hated it. I loved Mamma Mia, and she did not care for it as much. The family-friendly comedy show was also great. - Ports of Call. We visited St. Marteen, Puerto Rico and Labadee on this cruise. St. Marteen and PR are still recovering from the hurricanes, but it was great to be there. Again, people at all 3 locations were delightful. It seems less wealthy of an area, people are nicer. At the St Marteen, the cab driver was happy not to collect money on our way to Maho Beach; he trusted that we would use him to go back and pay him then. He showed up on time, had a step for my mother in law who has issues with walking and was amazingly friendly and helpful. Want to stop and take a picture, no problem. Awesome! In PR, I wanted to buy two bottles of water, but the cart vendor did not have a change for $50 (ATM's on ship dispense $ '50s, and nobody accepts them - bring small bills). He insisted that I take water for free. I finally talked him into taking Canadian money at least. On Labadee, when attendant heard I was going to use the floating mat just for a few minutes to snorkel with my son, he refused to take a payment. It took me 5 minutes to get him to at least take a tip. Wow. I wish RCL would organize locals market (where locals sell all kinds of things) into the more orderly process and maybe even raise prices for a cruise by $5-$10 and pay these people to work there, so they are not under so much pressure to sell something to make money. I would be happy to pay $100 more per cruise to help these people in the areas around the ports of call, especially in Haiti. - Internet. It was ridiculously expensive, but in this case, I don't mind - it is hard providing Internet in the middle of Atlantic and RCL Internet was terrific. I was able to stream live hockey games and TV from Canada, do my work and use VPN to connect to my office without any issues. Good job RCL! - Crew! Yes, I am repeating myself... Aldo, Orlando and everyone else was absolutely amazing. Some guests were ridiculous and yet crew dealt with them with a smile and patience. I don't think I could be that patient with some of the guests who were absolutely unreasonable. One middle aged woman complained to the buffet server that she could not get out of the buffet (on the first day) as there was a line of people standing waiting to come in. Apparently her parents never told her how to say "excuse me". Server escorted her out of the buffet, said excuse me, and sea of people parted to let this spoiled brat through. Negative, and somewhat negative experiences: - Cabin. Our attendant Aldo was incredible, and he did his best to fix the issues, but from the closet door that fell off 2-3 times during the cruise to the fridge that was not cooling and other small technical issues like missing phone button labels, staterooms are a letdown compared to Disney and even rest of the ship. I know it is hard to maintain rooms in perfect order, but maybe they should inspect one deck per cruise to find these problems. Beds were comfortable, but the comforter was ripped, and there were some faint stains on sheets. Size of the cabin was fine for three people. I would also suggest washing the balcony furniture and floors on occasion. We did not use the balcony very much as everything was sticky and rusty. - Constant selling. This was a shock for us. On Disney ship, they do have a few places to shop, but on Allure it is a constant pressure to upgrade, buy, sign for etc... I mean it is constant. From overhead pages inviting you to art auctions, watch sales, diamond sales, drink package upgrades, next cruise etc. - it is constant. We avoided shopping area as much as we could to avoid the mall-like situation. Even at the end of the shows and events, cruise director staff would throw in the sales pitch for something. Give me a break. We will probably cruise with RCL again due to the fantastic staff and overall value, but if we never do, upselling will be the main reason. - Library. Beautifully appointed and always quiet, but they may have had 50 books in total. There is enough space to put 3000 books, yet all cabinets had 2-3 books in each. Weird, it seems it would be easy to keep the library stocked with good books. Maybe guests steal the books, not sure? - Kids clubs. It may be unfair to compare the Disney and RCL in this category, but while people working in these clubs were friendly and caring, they were understaffed, and rooms were pretty useless. Club for 6-9-year-olds was maybe 400 square feet and had some benches and cabinets, but was generally empty and lacked any fun. It was up to councillors to keep kids busy and content, which is not easy when you have two people working with 30 little kids. Anyway, my son and his cousins may have used the club for 2-3 hours total and did not want to go back. - Land & Sea Excursion. Sea part was amazing. Informative, fun and great people were running it. The land part was absolutely awful. Tour guide run out of things to say within first 1/2 hour, which is amazing for a city with so much history. They stopped next to some presidential statues for 10 minutes (you can walk to these in 5 minutes from the ship) and second stop was next to some shops and the beach which was again useless when you only get 10 minutes off the bus. The driver was constantly on his cellular phone and we felt unsafe on the bus. We could not wait for it to end. Apparently, another bus was in an accident that nearly killed one of the guests so the ship was delayed by 4 hours and was late to Labadee by about 3 hours. Also, Puerto Rico stop was scheduled to last only 5 hours, which is not enough for such a beautiful place with a rich history. - Smoking. It's 2019 - smoking should be outlawed except for the designated spot next to the funnel. Smoke from the pool deck smoking section was steadily drifting towards kids pool area, smoke from Casino permeated the area outside of it and even balcony smoking ban was not enforced. Some of our neighbouring cabins had smokers who used the balcony throughout the trip to smoke. - Guests. Vast majority of guests were reasonable and friendly, but you always get a few of those losers who cannot help themselves. In Mamma Mia show, despite being warned, 3 people in front of us all had cellphones out and recorded half the show. I had to tell them to put the phones lower so that I can actually see the stage. Another one insisted on entering the ship through the wrong door, apparently rules mean nothing to her. Again, not sure how the crew kept their poise and patience, but they did. And you always get a few of those who overindulge. They should have a rule that you cannot use a zip line if you ate at Windjammer within last 4 hours. I will spare you the nasty details. In summary, if you balance cost and value, this is a great cruise deal. You have to ignore the constant sales pitch and enjoy yourself. If money is not an object and you have kids - Disney is the better choice. Read Less
Sail Date: February 2019
The bigger ships are our favorites as the shows, food and comfort are top notch. Might be a little more expensive but in our opinion well worth it. Even thought we had seen the show's on previous cruises they still were outstanding. ... Read More
The bigger ships are our favorites as the shows, food and comfort are top notch. Might be a little more expensive but in our opinion well worth it. Even thought we had seen the show's on previous cruises they still were outstanding. In fact in the Comedy Club we roared over the male performer. Service was outstanding and because we had a JS we ate in Coastal Kitchen most nights with Sabor's and Giovanni's thrown in on the BOGO. Ship sparkled and also enjoyed the Diamond Lounge. If I had any complaint it was the background music in the Windjammer was a bit too loud. All and all we were very happy cruiser's. All the snack venues were well stocked and the service was excellent. We currently have 2 bookings on the Harmony and even branched out to try Celebrity on the Equinox. Obviously we enjoy cruising and the special attention we always receive. Read Less
6 Helpful Votes
Sail Date: January 2019
Amazing beautiful ship!! The food and service were great, but buffet was way too small and chair hogs were rampant and the crew seemed to do nothing about it. We had the bogo dining package and went to Giovanni's and Samba ... Read More
Amazing beautiful ship!! The food and service were great, but buffet was way too small and chair hogs were rampant and the crew seemed to do nothing about it. We had the bogo dining package and went to Giovanni's and Samba grill. Giovanni's had the best fillet mignon I've ever had. It was so tender you could cut it with a fork. Kadir was our server and he was incredible as well. The service at Samba was very good as well but the food was just ok in my opinion. It was about the same as the Brazilian steakhouse on NCL. We had lunch at Sabor one day and that was very good. The guacamole was some of the best I've had. The entertainment was very good. Of all the shows I thought Oceanaria was by far the best. All in all we had a great time but not sure I'd book an oasis class ship again. If Royal Caribbean would enforce a no chair hog rule I would probably change my mind but until then I will probably stick to their smaller ships. Read Less
4 Helpful Votes
Sail Date: January 2019
One of RCL's largest ships in their fleet. We had a close to full ship on our cruise and it surprisingly didn't feel crowded. Overall I gave this cruise a 10/10. Some tips if you are considering this cruise. 1. Book a ... Read More
One of RCL's largest ships in their fleet. We had a close to full ship on our cruise and it surprisingly didn't feel crowded. Overall I gave this cruise a 10/10. Some tips if you are considering this cruise. 1. Book a later dinner time, we did ours at 8pm and never had to wait (both for coastal kitchen and MDR). 2. If you have a late dinner time the pool areas and solarium are empty because everyone is getting ready for dinner from around 3pm on. 3. We had a Junior Suite, which gave us the lowest Royal Suite Class next time I would definitely pay for more money to get the next tier up. JS allows dinner at Coast Kitchen which is a small maybe 25 table restaurant reserved for suite owners and Pinnacle members. This is a much more intimate and quiet dinning experience that has a changing menu like the main dinning room. The next Royal Class Suite tier would allow access to the private sundeck and bar which would help hugely because when it is a sea day you realize " oh ya, there's 6000+ people on board and no chairs". The higher tier also allows access to a private beach area in Labadee, plus you can do breakfast and lunch at Coastal Kitchen and have access to the adjoining bar and lounge area. 4. If you go to Labadee you can easily find chairs and shade if you setup camp near the trees just behind the beach area, plus you don't have to pay a fortune for the shade loungers. 5. If you go to San Juan and are a military member and want to tour the forts its free with a government ID. My friend and I plus the wives were able to tour them for free which saved us $120 per couple. 6. If you can drink 3 or more drinks a day the booze package is worth it especially when its at 45$ per day per person or " second person is 50% off" offer is valid. The elevators tend to be full a majority of the time so definitely get your steps in when you can. Be sure to keep your copy of the daily compass because the App might feed you the wrong info with the wrong times. The Oceanaria and ice show is definitely worth seeing. The overall size of the ship made walking off dinner easy and fun, from the Promenade deck to Central Park. I would definitely go on this size ship again but would definitely book a higher level suite for those perks I mentioned. Service is superb as always and I've never had a faster embarking and disembarking experience. Be sure to do as much online before you leave and it is cake walk. We had them do our photo's at the pier which took less then 1 min other than that no waiting (arrived around 12:30pm). Read Less
6 Helpful Votes
Sail Date: January 2019
Went with a group of friends who had been on the sister ship a year or two ago and liked it. Boarding was easy as was exiting ship on last day, well organized. Entertainment top shelf, shows were all terrific, Ma Mia cast exceptional. ... Read More
Went with a group of friends who had been on the sister ship a year or two ago and liked it. Boarding was easy as was exiting ship on last day, well organized. Entertainment top shelf, shows were all terrific, Ma Mia cast exceptional. They also started in the other main show as well. Food overall was very good and plentiful. Ate mainly at main dining room at night, waiters bent over backward to provide exceptional service, food was mostly good with some misses. Meals at breakfast mostly at Windjammer. Food okay and many choices offered. Biggest issue was trying to find table for larger party, somewhat a madhouse nearly bumping in to others getting food, competing for tables and some days by 9:30 to 10 am big line at doors. Lunch mostly at Solarium, again food good but challenge to get table, even for groups of 4. At smaller food venues e.g. deli often too crowded to wait it out. Did not pay for any extra dining experiences on advice from our previous travelers. Worst problem is chairs a pool mid ships to front. By 9:30 AM every chair from pool side around bow on both sides including solarium had towels and other items reserving them despite signs saying not permitted. Only chairs were near smoking section in shade and in back on shady side. Disappointed at lack of entertainment in lounges before 9 PM, apparently there had been in the past but stopped. Given we went to dinner at 8 pm no music with drinks. Cabins are small. but were kept neat. Room attendants also were accommodating and aimed to please. Shopping in ship generally okay with lot choices but no bargains. Bought watch supposedly 35% off for $310 found on Amazon after I got home for $236. Buyer beware. Did not take any of RC excursions. Familiar with St. Maarten, knew what to expect in shopping in Phillipsburg. San Juan took a short bus tour then shopped. Again if stayed for longer time might have gone into Fort area more. Labadee ended up nice, but crowded and food there most mediocre. Overall had good time more due to company would take smaller ship next time. Read Less
6 Helpful Votes
Sail Date: January 2019
This was a sort of last minute cruise. We generally sail with Celebrity on smaller ships. We cruised on the Edge the week before this cruise, and thought it would be fun to "compare and contrast" and try a huge ship. The two ... Read More
This was a sort of last minute cruise. We generally sail with Celebrity on smaller ships. We cruised on the Edge the week before this cruise, and thought it would be fun to "compare and contrast" and try a huge ship. The two experiences were night and day. This review will be a little odd, as my intent is to inform on our experience, and the experience of those with kids. Embarkation: Couldn't have been easier. Celebrity provided a complementary port transfer from Fort Lauderdale, which was very convenient. We probably;y got to the Allure about 10:30, and were on the ship within minutes. Going from a new ship with roughly 2700 passengers to one with 6400 passengers is quite a switch. There were hundreds of people milling about, and it was difficult to know where to go. We headed up to the cafe for lunch, but the lines were pretty bad. This is a recurring theme. We had to eat, so we ended up at Johnny Rockets, which wasn't healthy, but it was tasty. The ship is huge. There are parts we never saw, and we did a lot of exploring. The ship is starting to show some signs of wear but such things don't really bother me. No leaks, overflowing showers or any of that. For those with kids, you will be able to keep them entertained. Between the kids area at the pool, merry-go-round, ice rink, flow rider, etc, there is plenty to keep them occupied. And if you are an adult who needs a lot of activity, you are covered also. I'm pretty laid back, a chair and a book and I'm happy. The door was nice, and the staff kept the ship tidy. I am a former smoker, but even when I smoked I'd go outside. The casino is disgusting. I can't understand why RCL still allows smoking there, when Celebrity and other lines have done away with smoking in the casino. There is a huge smoking area on the pol deck, which is covered. My thinking was that since school was in session, there wouldn't be too many kids. Apparently, there was a "kids sail free" deal, so there were 1250, which may not seem like a lot, but it felt like a lot more. Sadly, a lot of the kids weren't the best behaved. I didn't see the usual "hit al the buttons on the elevator" stuff, but I saw a kids run into an older guy who spilled coffee on the kid, and the kid's mom yelled at the guy with the coffee. So lots of kids running every where. I have kids, but they are older so I'm done with the ill0behaved kid thing. Noise level. I've been on smaller RCL ships, and had to choose where I sat on the pool deck carefully as the volume always seem to be on 11. The same applied to the Allure. Even the guy running trivia was WAY too loud, let alone the person making announcements for pool events. The ship simply abounds in really loud places. I prefer quiet. Vibration and movement: I think this size of ship would really appeal to people who don't like cruising, as there is pretty much zero vibration, and the ship is so stable I was unaware when we left port. I heard some people complain about the amount of movement, but I just don't agree. Maybe they are used to huge ships; I thought it was remarkably stable. Dining: Not a fan. We had "my time" dining. They have multiple dining rooms, and you are assigned to one. If you want to try another, you have to wait until 8:30, and you can go to another if someone with timed dining doesn't show up. The buffet always had lines, but others I was cruising with said that wasn't their experience. Maybe it was my timing. We ate lunch in the buffet 5 times, 3 times we found a place to sit, 2 times we didn't. My wife thinks this is intentional to encourage paid dining. We ate in Chops one night, which was excellent, and Vintages, where we had wine an tapas. The service was great in both, as was the food. We also ate in Izumi. We were seated and waited about 15 minutes before we got water. 10 minutes later, they took our order. I think we were there about 45 minutes before we got served, and the waitstaff just didn't seem that interested. The food was fine, service not so much. We generally don't take advantage of status perks, however, we went to the buffet for breakfast and once again, the lines were awful. Then we realized the Diamond Lounge was just up the hall from us. Hallelujah! No lines, continental breakfast, and when I asked, they got me yogurt. The second day I didn't even have to ask. The Diamond lounge was a place of peace when everywhere else was noisy. Decent coffee all day long, and complementary booze in the evening. We met some very nice people there. So bottom line: Great if you have kid, or need a lot to do, not so great if you are more interested in just relaxing, meeting new people, and having a conversation. Maybe if I had a bunch of grandkids I'd do it again, but absent that, smaller, quieter ships for me. Read Less
5 Helpful Votes
Sail Date: January 2019
This was our first cruise on the Oasis class, fifth on Royal Caribbean and fifteenth overall. The ship was at capacity with 6500 passengers and 2500 crew. With that many people there are a few unique adjustments. To attend any of the ... Read More
This was our first cruise on the Oasis class, fifth on Royal Caribbean and fifteenth overall. The ship was at capacity with 6500 passengers and 2500 crew. With that many people there are a few unique adjustments. To attend any of the shows and some special events to need to make a reservation. We were anytime dining which also requires a reservation. Since no venue on the ship can come close to accommodating everyone at once this is a necessity. We did not feel too crowded most of the time but very crowded at others times. The Windjammer seemed very small to us for the number of passengers on board. This was our first ship that does not have life jackets in you cabin. In case of emergency you go to your assembly point were you would be issued one assuming the ship sinks slowly. Small point but golf balls were so light any wind at all made the putt putt golf impossible. Our balcony cabin was very nice and the food was very good. We dined at the 150 Central Park, Chops and Giovanni,s, specially resturants and all were very good with excellent service. The ship itself is a marvel to just wonder around. The Aqua arena and the aqua show were fantastic. As was the musical Momma Mia. We have see it three times before and this was as good are better than any We have seen. The other shows were exceptional as well. The staff was very professional but I would say not the happiest we have seen, I guess dealing with this many people might make you somewhat impersonal. This ship is a very family friendly and oriented with facilities and tv shows separated to newborn to 36 months, 4-11 years and 12-17 years. Overall I would highly recommend taking at least on cruise on this class just to wonder around the ship. As big as it is it is a very stable ship. One final point. Be careful walking on the exterior decks. There are molded ramps into the doorways that are unmarked and same color as the deck. You can easily trip and end up black and blue at an emergency room as I did. Read Less
3 Helpful Votes
Sail Date: January 2019
We were a little apprehensive about this cruise ship having previously been on the Oasis and concluded that these ships are just too large and the ratios of staff to passengers is poor generally resulting in a somewhat underwhelming ... Read More
We were a little apprehensive about this cruise ship having previously been on the Oasis and concluded that these ships are just too large and the ratios of staff to passengers is poor generally resulting in a somewhat underwhelming overall experience. However it was a celebration cruise and the itinerary was the reason for joining this particular cruise. We only started cruising 8 years ago, with this being our 5th cruise, all of which have been with RC, and whilst we have overall been reasonably satisfied with the cruises, the standards and quality have certainly deteriorated over the years particularly in the dining room. The dining room experience on this cruise was certainly the standout disappointment. In comparison to our first RCI cruise on Independence it was now far from a fine dining experience and could only be considered no better than the average type of fayre received at any mass catered hotel type event. Basically very bland and basic food, certainly not inspirational menus and continual lack of any real choice. Cold bread rolls now sitting waiting for you on your table as opposed to choice of a good variety of warm rolls served by your waiter. Attentiveness of staff is minimal, basically due to them all being clearly overstretched. Essentially if you want a fine dining experience now - you need to pay for it. Throughout the cruise it is now becoming more and more apparent everything is a constant up sell and the ships are increasingly adding more restaurants and services that are not included in the basic cruise price. The main issue with this particular cruise was the mydining option. There was a whole floor of the restaurant dedicated to this and it can only be described as complete carnage. It remains unclear if there are always waiting times of between 30 and 55 minutes that we experienced to get a table on multiple days of our cruise [certainly not experienced anything more than 5 minutes when used on previous cruises], or if this was a direct consequence of the large Armenian society group of 1000+ guests that were on the ship that appeared to monopolise the dining room from beginning to end of service. The groups were very large, very noisy, constantly moving around between tables and generally disrespectful of other dining room guests and certainly led to a somewhat unpleasant dining experience throughout our cruise. I understand RC hosting such large groups, but they need to also be very considerate of the impact on other guests as not only did this affect the dining room but also many venues around the ship that were closed for private functions again at the expense of other customers. This will certainly be our last cruise on RC until we have at least experienced some other companies' ships, and will be very surprised if we do return. The standards and quality have been on a continual decline, costs of the basic cruise significantly increased [not helped by the strength of the dollar] and only see RC now as nothing more than a money grabbing commercial enterprise. They have done their best to drive us away as customers, but I will miss their entertainment as this has always been top class. One tip would be to contact RC and make sure there are no large groups on board for the dates you decide to travel with them - and certainly avoid 3rd week Jan 2020 as the Armenian Society will be back - probably bigger than before..... Read Less
4 Helpful Votes
Sail Date: January 2019
We have been avid RCL cruise customers for years, but I am not so sure that will continue into the future. We selected this cruise as a birthday trip for my daughter, The ship looked great and this would be our first Oasis Class ship, ... Read More
We have been avid RCL cruise customers for years, but I am not so sure that will continue into the future. We selected this cruise as a birthday trip for my daughter, The ship looked great and this would be our first Oasis Class ship, well the ship is beautiful but the crew is Rude!!!!!!! . the room stewart was the works we have ever encountered, the restaurant wait team was not interested in providing even basic service. Oh my god was the champagne bar bartenders are unprofessional, they spent most of their time making fun of the customers. I stormed out after they started making pig noises at a overweight lady customer behind her back, and I must admit that several of the passengers were enjoying their antics RCL keep preaching to wash your hands but, we constantly found the public bathroom soap dispenser empty, and the bathrooms were disgusting. We also elected to get the Key program. the internet was worth it but the rest was a waste of money. No priority embankment, but they said there would be, we were looking forward to not carrying around our checked bags, but with how efficient RCL has become with the boarding process it just wasn't needed since our cabin was ready early. The one item i was excited about was the privet time with the zip line, rock wall and flow rider. well don't get to worked up, all of the private time is extremely early in the morning or during dinner. and there are not the many times included. The first night when the bags were dropped off they just dropped them anywhere in the hall, not by your stateroom but anywhere there was space, well we got to meet all of our neighbors waking up and down the hall looking for bags. Hey her is one we would yell out, then the nice ladies down the hall would yell back, do you see ours??? Nope. the question, So is auto tipping leading to less service? Read Less
2 Helpful Votes
Sail Date: January 2019
We have sailed RCC many times and on many different ships, and with each successive time food quality had continued to disappoint us. I am happy to report we noticed a significant difference in quality and choice of food on the Allure. ... Read More
We have sailed RCC many times and on many different ships, and with each successive time food quality had continued to disappoint us. I am happy to report we noticed a significant difference in quality and choice of food on the Allure. Embarkation went very smoothly and we got on the ship quickly. Debarkation also went smoothly and we chose to take our own luggage off. There is a bit of a wait due to many people being in line to disembark with luggage. The ship is very clean, public places were never over crowded, cabin size was perfect. The staff on the ship was always ready to help and did so very professionally. I have seen in some reviews complaints regarding the elevator wait but personally, on a sold out ship, we never experienced an unreasonable wait and many times got right on. We look forward to sailing RCC again. Read Less
5 Helpful Votes
Sail Date: January 2019
The ship it's self was just OK. We had a balcony cabin that was smaller than other lines we've used. There were no noise restrictions and people above us on their cell phones at 3AM on their balcony. When we complained to the ... Read More
The ship it's self was just OK. We had a balcony cabin that was smaller than other lines we've used. There were no noise restrictions and people above us on their cell phones at 3AM on their balcony. When we complained to the front desk it was like talking to a wall. I'm not a drinker but my wife is. When we wanted to purchase one deluxe drink package and one pop package we were not allowed to. We were told that we both had to purchase only the deluxe package. Sorry but I'm not ever going to pay $495.00 for one or two Coke's per day. That won't happen. We went to the dining room meal only once and we were so rushed through our meal that we couldn't enjoy it. We then started to go to the Windjammer but that wasn't a good experience either. The room closed at 9PM sharp. That's great but their shows start at 7pm and ran until 8:45 or 9PM. Other of their on board restaurants advertised that they were open till 9PM but really were closing down at 7PM. On the last Saturday we went down to the Windjammer at 6:30 only to be told it was closed because of the Jewish Sabbath and they had paid to have a private dinner there. We were told we could go to eat pizza up on deck 5. Bad move, really bad move. Entering and leaving the ship was good and well organized. The staff to traveler ratio was small. Often my wife spent more than an hour waiting for a drink staff to come by. We didn't buy the drink package and saved a ton of $'s. We aren't penny pinchers but their prices for bar drinks is high compared to other cruise line. It was really obvious that Royal is all about the bucks and not about the customer experience. We're going back to Norwegian and Holland America. Good Bye Royal! Read Less
7 Helpful Votes
Sail Date: January 2019
We have sailed before on other cruise lines and wanted to try Royal Caribbean Allure of the seas... we did not pick the itinerary thats for sure.. We chose the Allure for the size and things to do on board.. Lets start at the ... Read More
We have sailed before on other cruise lines and wanted to try Royal Caribbean Allure of the seas... we did not pick the itinerary thats for sure.. We chose the Allure for the size and things to do on board.. Lets start at the beginning.. checking and boarding 100 % perfect.... walk around the ship and as very impressed.. We had 2 balcony rooms adjoining overlooking Boardwalk.. NEVER NEVER DO THIS...... We did not have a choice as we needed adjoining room for our daughters (18 & 20). We could never sit outside because of the noice level. it was very bad.. i took Video and brought it to guest services and they told me that they could not do anything. Next.. the food.. on this occasion they had private functions in the dining room for lunches, so this ended up making out wait time to 20 mins to be seated... Once seated we were always rushed because it took so long in the wait line. So after all this we decided to use windjammer, food was good and no real issue.. but not really what we paid for... We also had the soda package and to find a machine that was not out of service was a real issue and to try and get serviced at the bar with a soda package, they look at you like you were a lower class quest. We only had 3 ports of call so spent alot of time on the ship... the ship is truly amazing for what it is.. but they cannot handle that many people at dining and trying to get a sun chair... I can send anyone a video of the Noice issue (really bad....) let me know.. Read Less
10 Helpful Votes
Sail Date: January 2019
We choose this ship due to the size and what it offered onboard. My husband and I brought our 2 grown kids and 1 grandchild. The ship was amazing, very well maintained (clean etc). I did notice the food quality went downhill a bit in the ... Read More
We choose this ship due to the size and what it offered onboard. My husband and I brought our 2 grown kids and 1 grandchild. The ship was amazing, very well maintained (clean etc). I did notice the food quality went downhill a bit in the main dining room compared to a Royal Caribbean trip we did several years back BEFORE they had speciality restaurants. I read that on other reviews too. We did eat at a couple of specialty restaurants and both were great, but we paid extra. We also bought this package called "The Key". Not sure if I would purchase again, however, we did get on the ship early with other first class members and got to skip the regular customs line at the end of the trip. Few small perks during the trip like the internet package included, a lunch at a speciality restaurant and VIP to the shows, although they need to work on the shows, because we never got VIP front seating. They do nickel and dime you for everything, however, I booked in advance and prepaid the rooms, drink package, etc, so I didn't get a huge bill at the end. I would definitely go on another Royal Caribbean ship. Read Less
4 Helpful Votes
Sail Date: January 2019
We chose this cruise because our son wanted a BIG ship and we wanted a nice Caribbean Cruise! We actually booked this later than we normally would, but we decided to take advantage of our son's college break. We know these family ... Read More
We chose this cruise because our son wanted a BIG ship and we wanted a nice Caribbean Cruise! We actually booked this later than we normally would, but we decided to take advantage of our son's college break. We know these family vacations will become further apart as he gets older. That aside, my husband & I took our college age son and his best friend on this cruise. First, this was the first cruise that Royal Caribbean enacted the KEY program. I accidentally found it while going over the excursions we had booked a few months before leaving. If you are not familiar with the Key program, it's a program that you pay for to get extra benefits. Like being one of the first on the ship, with a delicious lunch at Champs Grill on day one. So while we got to board early, we had a fantastic time roaming around the almost deserted ship and had this great lunch. We also got special seating at all the entertainment, free upgraded Wi Fi and we passed up the lines while being escorted off the ship. Easy! We were told that out of the 63000 passengers on board, there was only 300 key programs sold. I hope it is a program that they keep around! There are no words to describe this ship. There is so much to do on board, for all ages, that you almost don't want to get off at ports! The ship is lovely. Central park both day and night is amazing. It really does feel like a walk in the park and you totally forget your out at sea! Feel like cotton candy or ice cream? Stroll on up to the board walk neighborhood. The Merry Go Round is something, and there are games for the littles that are there. Also on that deck is the Aqua theater. What an AMAZING show. All the entertainment was top of the line! We saw the show Mama Mia! and there really were guest dancing along! It was great! All of the entertainment was wonderful! We had an ocean view balcony which was quite lovely! We booked the boys into a balcony over looking Central Park. They sat on that balcony and watched the character parade. Even though their balcony was basically an interior one, there was no noise coming into the room when they had the door shut. Both rooms were very clean. The bathrooms seemed a bit smaller then we had expected, but that could be because everything else seemed so over the top! Our room was down the hall from our son's room, so we had different stewards. I m very impressed that the steward for the boys room came and introduced himself. Both cabin stewards were wonderful and attentive. The ports are fine. We actually have been to most of them before, so we just stayed on board and enjoyed the ship. The FOOD! Everywhere is food! We did the breakfast buffet in the morning. Lunch we went to the cafe's in Central Park and we had dinner every night in the main dining room. Carlos, our head waiter was fantastic. He went out of his way to suggest something, or get things that weren't listed on the menu. The boys loved the late night availability of pizza. What most 20 year olds would love. We really enjoyed the attention we received on this cruise. We have been on Royal Caribbean before and it was nice. This was awesome! My husband & I relaxed and enjoyed the pool, bar, spa & casino. The boys loved the ports, food and things like rock climbing, ice skating & zip lining. This cruise is perfect for families. A multi generation family cruise! Read Less
3 Helpful Votes
Sail Date: December 2018
We are Diamond level cruisers with RC and this was our third trip on the Allure. For this New Year’s cruise we upped it a bit and went for the Loft Suite. The embarkation area is a major disappointment. We got there pretty early and ... Read More
We are Diamond level cruisers with RC and this was our third trip on the Allure. For this New Year’s cruise we upped it a bit and went for the Loft Suite. The embarkation area is a major disappointment. We got there pretty early and while the lounge was nice in the new terminal the only thing there was water. No coffee, tea donuts, nothing. That was a pretty bad way to start things offf. Come on RC, put something out! The Suite itself is great, with a real king size bed in the loft, 2 bathrooms, the top floor one having a 3 head shower large enough for 2 people and plenty of storage space. The bed was comfortable and being on 17 does provide some great views from the spacious balcony. Our stateroom attendants were always there when we needed them and they kept the room in tip top shape. When you arrive in the room there are some things to snack on and a battle of wine which I recommend throwing in the trash as it is pure garbage. Also, by being on 17 it is a short walk to the Coastal Kitchen and lounge area. The lounge area is spacious and that is where you will find your Suite Concierge. We had Junior and Nancy and they were both amazing. Any problem we had they took care of so you don’t have to go down to guest relations, the spa or anywhere else. After the first day they knew our names and faces. I don’t know how they do it. Yes, I know the suite prices are high, but RC does a good job of making you feel special from the time you board until the time you leave, just not before you board. Coastal Kitchen: Coastal Kitchen was at first disappointing with a somewhat limited menu compared to the other restaurants, but the Maitre D’ was phenomenal and procured food from the chef if there were any issues with what we ordered, The food was overall very good and there was only two meals we ate at another restaurant, being Samba which I highly recommend as the best restaurant on the ship and Chops which was awful (see below) Outside cabanas on the other side of the ship on 17 (there are 4 of them) were the best part of our trip in many respects. We could all go in there and have privacy and quiet from the crowds below, yet it was not far to get into a hot tub etc. There is a separate bar and towel station there along with some very light snacks. The staff, as always, was super friendly and we had no issues at all. We listened to jazz and guitar many nights on 8 in Central Park. The pianist, Alexi, is amazing. Track him down and go wherever he plays. Entertainment overall was very good. Because RC doesn’t change up the shows too often we skipped most of the headliners since we had seen them all before, but the comedians were better than average. Areas Needing Improvement: *. The RC app, while in beta, is a disaster. The app does not sync up all the time with the Compass and has wrong information in it. Don’t expect it to list your spa and exercise items etiher. Those are separate companies from. RC and their systems don’t talk to each other. WiFi has improved from prior years, though there are still some dead areas on the ship or while cruising. * A ship should not run out of avocados, bananas and other items on day 6. Avocados last a full 7 days so it seems there are some provisioning issues. *Chops: GET RID OF IT. It is by far now the worst restaurant on the ship. We ordered filet med rare it came out well done. Fine, that happens. Sent it back. Came out again med. well. A burger from McDonalds is better than what they serve on the burger front. The server tried, but the kitchen was just putting out crap and You pay for it. Another in our party got food poisoning from a lamb dish. Just skip it. * Spa: Just give me a massage and stop trying to sell me crap I don’t want. I want to relax not have a 90 minute infomercial. Of 3 treatments between us, 2 were very good and one was so bad for my wife that she came out with bad bruising and canceled all further appointments. Her person was not properly trained on the technique required. She has had probably 100 massages in her life and this was the worst one she has ever had. Overall, RC is a consistent product that delivered what we were looking for, relaxation with enough entertainment to keep us happy. Read Less
5 Helpful Votes
Sail Date: December 2018
Our New Year’s Cruise on the Allure of the Seas 12/30/18 thru 1/6/19 I would like to begin this review by elucidating to all readers that we are absolutely not the type of Cruisers that believe we are above and beyond any other person ... Read More
Our New Year’s Cruise on the Allure of the Seas 12/30/18 thru 1/6/19 I would like to begin this review by elucidating to all readers that we are absolutely not the type of Cruisers that believe we are above and beyond any other person on a cruise ship regardless of what room they stay in or their status. We are a very humble couple and feel very blessed to be able to enjoy these types of vacations. However, regardless if you stay in an inside cabin or the owners suite it still costs money and the agreeably there is a standard set “By the Company” you are cruising with, and quite frankly if they cannot live up to their Standards then it is something that should be shared with other travelers. With that I will begin our review of the Allure of the Seas. First and foremost I have similar reviews of the Big Ships and ironically it seems to be the same all the time – RCCL and others have these big beautiful ships and unfortunately they don’t have to correct amount of staff to keep up with their “Standards”. We have been on a total of 13 Cruises since 2012 and have sailed on the Vision, Radiance, Voyager, Freedom and Oasis Class ships at least once. It is not hard to figure out that service levels from Vision and Oasis are worlds apart. If I had to scale these in order of service and standards I would say Vision (80-90%) Radiance (80-90%) Freedom (75-80%) Oasis (65-75%). Again this based on number of Passengers to the number of employees. The Oasis class ships have a passenger compliment of 5400 with 2165 crew members which is 2.49 crew members to every passenger. With 18 Categories of Officers the equation greatly reduces the total of number of crew members to guests in the rating of less than 1 per passenger. Overall the statistics may or may not be of any significant to most people however it does illustrate the point that just because their bigger doesn’t mean their better, and it Segway’s into my review as it may hopefully give a better insight on the “Standards and Service Levels” that we were engaged with. Overall the cruise was awesome however when it came to specific one on one details about service and standards it was a little below average. I have broken this review down into categories to save some reading. Boarding We boarded in Miami and although there are some changes and rebuilding in effect it could still use allot of help. We still don’t understand why they haven’t built this Embarking / disembarking the same as Port Canaveral that is a beautiful port. RCCL has streamlined there process by having your Sea Pass Cards delivered to your stateroom – you will not receive one prior to boarding – This did cause allot of confusion if you went on board and wanted to get a drink and or if you showed up to your stateroom and there was no sea pass card available which means you get to spend time in the Customer Service Line (Which we seen allot of passengers doing) – I cannot 100% say for sure that was the issue however I have never seen that many people at a Customer Service Desk before leaving port. Disembarking Allot of issues here – First off if you’re a smoker we can assure you that if you’re not up at 6am – there will be no place to light up with your coffee. The Allure shut down all smoking areas at 8am – so if you’re one of the lucky ones who have to wait last to leave it will be a long morning. There is a long walk to the Final Inspection gate but customs has a new system in process that will get you right out the door unless you’re picked out by CBP officers. Pool Decks / Bars Little to no service from mobile bar service, regardless if you have a drink package or not rest assured you will be spending more time waiting in bar lines getting your own drinks. We both had a drink package and I am not above getting my own – however when there is 10 people in line and only two bar tenders that doesn’t make for happy passengers. It got so bad that the passengers in line were ordering 5 or 6 drinks at once for their parties just so they wouldn’t have to wait. Which inadvertently caused bigger wait times and longer line shuffles. When there was mobile service it is not like the smaller ships – You would literally have to yell out for the person to hear you, which in my opinion is rather rude. Nonetheless after 2 days of lines we cancelled our drink package. It was much easier for us to go somewhere else on the ship if we wanted something. Dinner at the Dining Rooms Unbelievably the service at our Main Dining room Tanked our first dinner night. We actually sat for 25 Minutes before getting water to the table. And another 10 minutes before finally seeing a waiter. We felt very uncomfortable and almost not existent while sitting there. My wife finally said lets go, so we ate at the Windjammer most of the trip. The Mgmt. Staff advised a “Few” people called off. I am not sure what “Few” meant but if 3 people called off and it caused that much disruption – I can’t imagine if 10 or 15 called off. Overall I think the dining room service experience was less than average. It is a shame because our cruise one year ago was off the chain in the dining room – But again it was on a Freedom Class Ship. Casino Drinks and Service My wife and I like I am sure many others have reached Primary Status with Casino’s which will allow you to drink for free. Well without getting into allot of detail, the bar service was really nonexistent in the casino. We were playing cards at a table with 4 other people. On 3 separate occasions we asked for a Waiter from the Dealer to the Pit Manager. And after 2 hours of waiting we and another couple finally left. On another occasion when we did get service we got charged for our drinks, even holding a prime membership and then spent over an hour at Customer Service getting it removed off our billing statement. Casino Betting The Oasis Class Ships raised their Bet Limits on their tables to $15 which is Ludacris in itself. We are avid 3 Card poker players and in theory (for those of you who know the game) each minimum hand bet would cost you $45 on the Ante – Play and Pairs Plus – The Dealer Hand bet stayed at $5. – We were told there were high rollers on the ship and that’s why the min. was raised. I am not an expert on the, who and why but how silly is it to raise the tables on a handful of High Rollers when I am sure they were outweighed by 90% of the other passengers. Seriously RCCL Casino Royale your marketing team needs some attention. We also had the pleasure of having a dealer who made a mistake during the Betting who decided to call out the Passengers for making an error when cleating bets. (I was dumbfounded by that whole experience) Shows / Entertainment The headliner shows were great, as were the comedians. RCCL does need to work out a new routine of the 70’s Disco etc.. Theme days. We have seen the same thing over the past 7 years. It’s about time they mix it up a bit. How about a Sock Hop / 80’s Theme or Motown – Something new needs to be created. Parents For the love of God Parents – If you bring your children Please – Please be responsible and watch them, it is not the responsibility of any company to watch your kids (Unless of course you use the day care service – if provided). We witnessed a couple at pool side drinking and on their phones while there young (between 7 and 9) swim in one of the adult pools. Granted there is a life guard standing there but their job is not to baby sit – If you want to enjoy your vacation and no kid watch – leave them home or use the Day Care Service. Also letting your kids run Free in 35 Mile an hour winds on the top deck of a ship is probably not a good move either, these children weigh maybe 40 lbs. it would not take much of a cross wind to send them out to sea. – Seriously it is very concerning when you’re a spectator watching this happen. Overall It may seem like allot of negativity on this review however my hope is to convey that although the Allure is a beautiful ship – please don’t assume you will get the same service levels as the smaller class ships. These crew members work a min of 12-14 hours a day, and to service a ship this size back to back day after day has to be draining at some point and time. Bigger isn’t always Better but it is a beautiful ship. We love RCCL and will continue to cruise with them – although our expectations won’t be as high as they usually are on the Voyager or Freedom Class ships. Thanks for the Time and the Read Steve Read Less
7 Helpful Votes
Sail Date: December 2018
We chose the Allure of the Seas because we wanted to usher in 2019 on a cruise ship. The Royal Caribbean Allure of the Seas was the perfect choice. They hosted an awesome New Years party. Will do it again in 2020. Everything was ... Read More
We chose the Allure of the Seas because we wanted to usher in 2019 on a cruise ship. The Royal Caribbean Allure of the Seas was the perfect choice. They hosted an awesome New Years party. Will do it again in 2020. Everything was perfect, the embarkment and the disembarkation was perfect as well. Royal Caribbean did a great job moving all their guest ( all 6,000) of us onto and off the ship. We were not herded onto the ship, but was allowed check-in at our leisure and treated as guest. The check-in and the disembarkation process was smooth and easy. We had a suite with a balcony. Our suite size was reasonable for two people. Kudos to our room steward; she was excellent. She was attentive to our needs. I'm an early morning person so I loved being greeted every morning with a heartfelt "good morning" with a smile. In fact, all the stewards on our floor would always greet you with "good morning" and a smile. Loved it. Dinning was excellent. We had 5th floor first seating. Our Servers were very attentive and quickly learned what we liked to eat. They were knowledgeable of the foods on the menu so they could help you order if needed. The food was excellent and the service was impeccable. In fact, we hope to get the same Servers on our next cruise. There was a variety of entertainment every night...there were all day entertainment for both adults and children. I enjoyed the play Mamma Mia, the comedians, Jazz and the Aqua shows. All of the ports of call on this cruise are listed on my favorite ports list. Everything about this cruise was perfect for me. The one recommendation that I would like to make for Allure of the Seas is that I never saw the Captain of the ship. We are your guest on your ship. We need to meet you in a setting thats not so big and busy. I would recommend that you take the time to greet your guest at dinner. Come to our tables to say hello. SAW Read Less
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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