Sail Date: January 2018
2nd Royal Caribbean cruise. My 9th cruise overall. The title review is the pros of this cruise/ship.Very impressed with service staff of this ship. Being in the food industry myself I see the issues on this ship. And the staff is doing too ... Read More
2nd Royal Caribbean cruise. My 9th cruise overall. The title review is the pros of this cruise/ship.Very impressed with service staff of this ship. Being in the food industry myself I see the issues on this ship. And the staff is doing too well in dealing with it. What I see is issues with corporate staff and the decisions that are being made in dealing with guest service issues. For this problem I will unfortunately not be sailing with Royal Caribbean ever again. Part of the problem was a mistake I made in dealing with a travel agent( first time, last time) but the cruise line refused to get involved. And they should have. It was blatant dishonesty. Guest services also on ship would not help. Only thing i was offered was a blanket promo package for next cruise. My girlfriend was a first time cruiser so I did not make a big deal or let it take up my vacation time on ship. For her sake. A 250.00 stateroom credit would have made me happy because it would have demonstrated that customer retention is relevant in this case. So my bad for trusting a travel agent that is ready for the velvet pillow that doesn't care who he rips off. And shame on Royal for letting this happen. You had all the agent's info. You should have stepped in. Great service staff. Dining room food very good. Windjammer food mediocre. My last cruise in 2006 was much better in food quality. Service budgets and food budgets have been cut down clearly. I see that staff is being pushed harder for a rising standard that corporate refuses to resource properly. And yes i spoke professionally to a couple of your team leaders. They did not complain to me about the problems I saw. Very Very PROFESSIONAL. Clearly they know how to keep their jobs. Brian Alexander at The Mast Bar was one of the best bartenders I've ever had on a cruise ship. He would be working for me for sure if you let him go. Also my Head Waiter Marlon was great; despite all the bad decisions his super was making on staffing issues. Bob my housekeeper at 11-546 was equally exceptional. I hope this review is helpful for the owners- most likely they will not see it-and is helpful for other cruisers. Read Less
Sail Date: January 2018
First time experience . We have no knowledge before and it fitted our dates for vacation . Every cruise member we met was friendly smilly and made all about that we will feel ok .We sure all other whom we didn't met - were the same ... Read More
First time experience . We have no knowledge before and it fitted our dates for vacation . Every cruise member we met was friendly smilly and made all about that we will feel ok .We sure all other whom we didn't met - were the same include those who have no direct conection related to us passengers . Cabin was comfetable and clean . Dinning rooms were rich by food and very clean . Ashore tours were expensive compare to local private ones ' was not enoghe information for own tours on the Ilands . Casino was stink of smokers (about time to let them/us seperate places even for Casino). Scheduals were exact in everything include departures and arrivels , eccept of changing day's name on elevators floors ...(jocking). Some tips . Even if it is summer , bring yourself warm sweter for the Amber Theater shows . If you want to use local buses in San Juan take with you quters 25c . You will need exact fee of 75c in coins . Read Less
Sail Date: January 2018
Overall a pretty good cruise. For the Oasis Class ships, Harmony of the Seas is much better. Allure suffers from the pens and brush strokes of the designers who thought that things like small kiosks that disrupt the flow of guests in the ... Read More
Overall a pretty good cruise. For the Oasis Class ships, Harmony of the Seas is much better. Allure suffers from the pens and brush strokes of the designers who thought that things like small kiosks that disrupt the flow of guests in the Windjammer was a good idea. It also suffers from RCCL's current focus on trying to squeeze more revenue out of guests by charging for nearly everything. They have closed in open spaces to make more suites, and made suite only areas on the decks creating almost non-existent places to sit. Pool attendants couldn't be less interested in enforcing their own rules about saving lounges, and just look the other way. We found the staff to be lacking (as compared to previous cruises), security people were disorganized and nasty to guests, and generally had a very uncaring attitude. Food was ok, but really nothing special. Harmony of the Seas had much better food, and so have the other, smaller ships. This was our 40th cruise, and quite possible our last with Royal Caribbean. Read Less
1 Helpful Vote
Sail Date: January 2018
We decided to go on this ship with another couple who had recently retired. We have been on Oasis class ships five times. We chose this ship for the entertainment and were not disappointed. We. all loved Mama Mia. The ice show was very ... Read More
We decided to go on this ship with another couple who had recently retired. We have been on Oasis class ships five times. We chose this ship for the entertainment and were not disappointed. We. all loved Mama Mia. The ice show was very good. We had scheduled all the shows along with our dining six weeks before the cruise and everything worked out perfectly. We ate in the Main dining room every night. The food was very good and the service was excellent. On the down side the port of St. Thomas has suffered a lot of damage from the hurricanes. We went to Emerald beach and it has real problems. We had been there in the past and it had been our favorite. Now there are rocks under the water and there is an uneven beach surface under the water. Read Less
3 Helpful Votes
Sail Date: January 2018
I have wanted to go on a 'mega' ship since Oasis debuted and the price was always too much of a premium for me. We live close to Fort Lauderdale and get great last minute deals all the time. This is how I usually decide on which ... Read More
I have wanted to go on a 'mega' ship since Oasis debuted and the price was always too much of a premium for me. We live close to Fort Lauderdale and get great last minute deals all the time. This is how I usually decide on which ship/cruise line to go on. I want to go sometime and I keep an eye out for a great deal to the ports we want. We usually book only a few weeks in advance. The ship is always secondary. This is why we have no big status with any line as we have been on all the major lines with about 20 cruises in total. On this cruise our parents had already booked it with a few of their friends, so we checked into it. Again it was much more expensive for a balcony cabin than other ships, but the family was going, I was going to have to suck it up if I wanted to be on this ship. The Jr Suite was only a few hundred dollars more then the balcony when we were booking as the balconies were almost sold out and this was still three months before the cruise. I was impressed that a cruise going to places that were recently ravaged by multiple hurricanes was almost sold out and it did wind up selling out of all suites, and balconies. So we booked a guarantee for the Jr Suite. Then we waited to see which cabin we would be booked in. Well, upgrades do happen. We were upgraded to the Royal Family Suite. It may be being renamed the Grand Suite Two Bedroom, as I saw it listed that way in the future cruise videos. Yes we were upgraded from a Jr Suite to a two bedroom suite three weeks before the cruise date. Now that was one heck of an upgrade for us. Jr suite does not have any real perks, but this upgrade was to a 'real' suite. Priority boarding, priority debarking at ports, lounge with drinks and food, private dining area, private sun area, seating at all the shows without reservation, except comedy show, and free internet streaming. The show seating was great, best seats in the house without reservation and just show up. The priority debarkation was very nice. From our room to the car in about 25 minutes, but I have read of people who did close to the same without the suite perk. I am not sure I would pay for it as the suites do carry a premium price and as you see earlier I am cheap or a bargain shopper, but I must say that the suite perks are pretty sweet. The priority boarding was not necessary as the embarkation was very smooth, large area, and there were no lines at 12:30. The lounge was nice with upscale buffet food and drink. Limited bar selection during the day and full bar at night. Get your free drinks here, soda, alcohol. Very nice place to eat on the first day. The views were amazing with the two story windows. We had already purchased the alcohol package and would still have purchased it even though we could get almost anything we wanted at the lounge bar at any time. The reason we would purchase it again was the convenience. There would be no way I would be going to the 17th floor every time I wanted a drink, and we drink. Plus the bottled water, specialty coffee (not Starbucks), fresh juices, and soda. Though we do not drink soda, I did have two and enjoyed being able to, even though I could of had free soda in the lounge. A nice latte or cappuccino after dinner was great and an iced coffee in the afternoon was a plus. We always stocked up on bottled water and had plenty in our room, though the tap water was really fine and any of the soda machines could fill up your own cup with water. I was just nice to walk around with a bottle of water and head off the ship with a few bottles. As i said, we drink, so we always get a great value on the drink packages on all the cruise lines. The online discount pre-cruise and around the holidays promos was a huge discount on the price. We got 20% off the regular on-ship price. The ship was great, loved it. Never felt too big, but the spaces were surely big. Amazing looking at the ship from the aqua theater with the sports deck 11 stories above you. Never really felt crowded except around the shows or events, but not anymore so than on any other ship that we have been on. We found the food in the main dinning room mostly bland. Maybe less salt, which is a good thing. It was not bad at all, just not wow. I know they are feeding for the masses, so I just found it normal and I enjoyed it enough to eat there four times. Samba was really good. Great meats, salad, and side items. And the same good experience during the day which then Samba is called the Solarium Bistro with somewhere I saw someone say 'healthier buffet' which is true or a more upscale buffet. Chops I thought was overpriced. The steak was good, but above the main dining room I did not see the price justified, plus up-charges on menu in an up-charged restaurant threw me more to the not worth it side. The windjammer was great. Great food quick. I always found plenty of seats and the service was everywhere. I saw someone complain about the layout with small circular stations everywhere and it did make for circular chaos, but there were no lines anywhere. You did not wait in a long line to go down the buffet line, you just popped in, got what you want and moved on. Park cafe was nice if not limited. Perfect to go for a snack, but for a quick meal the windjammer or solarium bistro was the place to go. Go to park cafe to split the roast beef sandwich and a panini with someone. Overall we really enjoyed all the food. We only went to Mama Mia and the Ocean Aria, so not much on the shows, but those are not to be missed. I wished we had seem the ice show and the Blue Planet, but there is only so much you can do. We like gambling and the casino was big, but took our money this trip. We always come out a few hundred ahead on a cruise, but this was not the case this time. Anyway it was big with a nice variety of tables and slots. Half was smoking and half was not. They did a pretty good job of keeping that was. It did not seem overpowering on the non smoking side. All the casino and casino bar staff were excellent. The furniture a lot of places was nasty. I found myself purposely looking at it all and saying that is nice, then a short time latter saying holy crap look at that trash. I saw seams/piping falling out of the whole back of a few chairs together in a group. Also the fabric on a whole set in the casino was terrible, the glitz or bling in the fabric was all wore off in most places, was tattered, and they looked like street trash salvage. One night in the main dining room my chair was also completely stained, like 10 different colored and sized spots all over it. I am not picky or a complainer and did not say anything about it as most of it, it is what it is, but I did see the rundown furniture in quite a few places. Same in our room, see the room review. The ship is going in for dry dock 1/21/18 (two weeks after this cruise) so hopefully they get some new furniture. Read Less
Sail Date: December 2017
Everything it's the best but the music. If you like good deep house and dance music this is not the right cruise for you. It's my first experience on a cruise, but a friend told me that the European cruises use to play some good music ... Read More
Everything it's the best but the music. If you like good deep house and dance music this is not the right cruise for you. It's my first experience on a cruise, but a friend told me that the European cruises use to play some good music for all ambiences at any time. Beside that, the service, the cleaning, the food, and everything it'a amazing. The shows where also extremely good, i recommend you don't miss any of them including the stand un comedies. There was a conference with the captain that unfortunately i missed but im sure should be very interesting to know how everything works on the ship. There should be a very high quality training on staff which i know most of the people will find plenty of advantages to listen and meet personally or even to copy and apply for their lives and business. Once again, the food was spectacular. Read Less
Sail Date: December 2017
First, I chose the cruise based on the feedback from colleagues. Based on my family's experience on this cruise last week, I can only say "stupendous and glamorous". From the embarkation port at Fort Lauderdale to the stateroom ... Read More
First, I chose the cruise based on the feedback from colleagues. Based on my family's experience on this cruise last week, I can only say "stupendous and glamorous". From the embarkation port at Fort Lauderdale to the stateroom (Central Park Balcony) was smooth, fast and orderly. The dining rooms were just breathtaking with variety food from diet to gain weight gourmet (just kidding). Entertainment is first class Broad Way and the New Year's Eve was Times Square on the Ocean. Guys it is expensive but it worth every dime that we spent with our two teen boys. The teen lounge is paradise. Safety is top notch. Go and discover the beauty of your home on this classy Allure of the Seas on the ocean. I have cruised many times, but this is the master of them all! Ready to cruise Symphony of the Seas!!!! Our two teenage boys couldn't stop texting their friends of the fun they had with other teens at the teen lounge. Kids were disciplined and well informed with security 24/7 unlike other cruise line that will abandon the kids to roam around and engage in foolishness. Allure of the Seas is classy ! Ido family Read Less
1 Helpful Vote
Sail Date: December 2017
Because of previous positive experiences I had with that cruise Line, and I still love it. The staff service was excellent. The food at the dinning room was also excellent, but I found that the lunch at the winjammer was so so. I found it ... Read More
Because of previous positive experiences I had with that cruise Line, and I still love it. The staff service was excellent. The food at the dinning room was also excellent, but I found that the lunch at the winjammer was so so. I found it very expensive on a cruise because you have to pay for almost every drink onboard. It’s really not an all inclusive experience. Having said this, I continue to go on a cruise ship because of the wellbeing you feel onboard, having your breakfast on a balcony, being served everyday, the excellent food at dinning, etc. I recommand this cruise line to anyone, especially if you could go on an Oasis category ship (the biggest in the world and very impressive). I have also cruise on the Celebrity Reflection ship in September 2015, and I found it very similar in a lot of ways. I recommand both these cruise line. Read Less
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 5.0 4.1
Entertainment 5.0 4.5
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 4.0 4.0
Service 5.0 4.4
Value For Money 4.0 4.0
Rates 5.0 3.9

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