3 Helpful Votes
Sail Date: January 2019
This was a sort of last minute cruise. We generally sail with Celebrity on smaller ships. We cruised on the Edge the week before this cruise, and thought it would be fun to "compare and contrast" and try a huge ship. The two ... Read More
This was a sort of last minute cruise. We generally sail with Celebrity on smaller ships. We cruised on the Edge the week before this cruise, and thought it would be fun to "compare and contrast" and try a huge ship. The two experiences were night and day. This review will be a little odd, as my intent is to inform on our experience, and the experience of those with kids. Embarkation: Couldn't have been easier. Celebrity provided a complementary port transfer from Fort Lauderdale, which was very convenient. We probably;y got to the Allure about 10:30, and were on the ship within minutes. Going from a new ship with roughly 2700 passengers to one with 6400 passengers is quite a switch. There were hundreds of people milling about, and it was difficult to know where to go. We headed up to the cafe for lunch, but the lines were pretty bad. This is a recurring theme. We had to eat, so we ended up at Johnny Rockets, which wasn't healthy, but it was tasty. The ship is huge. There are parts we never saw, and we did a lot of exploring. The ship is starting to show some signs of wear but such things don't really bother me. No leaks, overflowing showers or any of that. For those with kids, you will be able to keep them entertained. Between the kids area at the pool, merry-go-round, ice rink, flow rider, etc, there is plenty to keep them occupied. And if you are an adult who needs a lot of activity, you are covered also. I'm pretty laid back, a chair and a book and I'm happy. The door was nice, and the staff kept the ship tidy. I am a former smoker, but even when I smoked I'd go outside. The casino is disgusting. I can't understand why RCL still allows smoking there, when Celebrity and other lines have done away with smoking in the casino. There is a huge smoking area on the pol deck, which is covered. My thinking was that since school was in session, there wouldn't be too many kids. Apparently, there was a "kids sail free" deal, so there were 1250, which may not seem like a lot, but it felt like a lot more. Sadly, a lot of the kids weren't the best behaved. I didn't see the usual "hit al the buttons on the elevator" stuff, but I saw a kids run into an older guy who spilled coffee on the kid, and the kid's mom yelled at the guy with the coffee. So lots of kids running every where. I have kids, but they are older so I'm done with the ill0behaved kid thing. Noise level. I've been on smaller RCL ships, and had to choose where I sat on the pool deck carefully as the volume always seem to be on 11. The same applied to the Allure. Even the guy running trivia was WAY too loud, let alone the person making announcements for pool events. The ship simply abounds in really loud places. I prefer quiet. Vibration and movement: I think this size of ship would really appeal to people who don't like cruising, as there is pretty much zero vibration, and the ship is so stable I was unaware when we left port. I heard some people complain about the amount of movement, but I just don't agree. Maybe they are used to huge ships; I thought it was remarkably stable. Dining: Not a fan. We had "my time" dining. They have multiple dining rooms, and you are assigned to one. If you want to try another, you have to wait until 8:30, and you can go to another if someone with timed dining doesn't show up. The buffet always had lines, but others I was cruising with said that wasn't their experience. Maybe it was my timing. We ate lunch in the buffet 5 times, 3 times we found a place to sit, 2 times we didn't. My wife thinks this is intentional to encourage paid dining. We ate in Chops one night, which was excellent, and Vintages, where we had wine an tapas. The service was great in both, as was the food. We also ate in Izumi. We were seated and waited about 15 minutes before we got water. 10 minutes later, they took our order. I think we were there about 45 minutes before we got served, and the waitstaff just didn't seem that interested. The food was fine, service not so much. We generally don't take advantage of status perks, however, we went to the buffet for breakfast and once again, the lines were awful. Then we realized the Diamond Lounge was just up the hall from us. Hallelujah! No lines, continental breakfast, and when I asked, they got me yogurt. The second day I didn't even have to ask. The Diamond lounge was a place of peace when everywhere else was noisy. Decent coffee all day long, and complementary booze in the evening. We met some very nice people there. So bottom line: Great if you have kid, or need a lot to do, not so great if you are more interested in just relaxing, meeting new people, and having a conversation. Maybe if I had a bunch of grandkids I'd do it again, but absent that, smaller, quieter ships for me. Read Less
2 Helpful Votes
Sail Date: January 2019
One of RCL's largest ships in their fleet. We had a close to full ship on our cruise and it surprisingly didn't feel crowded. Overall I gave this cruise a 10/10. Some tips if you are considering this cruise. 1. Book a ... Read More
One of RCL's largest ships in their fleet. We had a close to full ship on our cruise and it surprisingly didn't feel crowded. Overall I gave this cruise a 10/10. Some tips if you are considering this cruise. 1. Book a later dinner time, we did ours at 8pm and never had to wait (both for coastal kitchen and MDR). 2. If you have a late dinner time the pool areas and solarium are empty because everyone is getting ready for dinner from around 3pm on. 3. We had a Junior Suite, which gave us the lowest Royal Suite Class next time I would definitely pay for more money to get the next tier up. JS allows dinner at Coast Kitchen which is a small maybe 25 table restaurant reserved for suite owners and Pinnacle members. This is a much more intimate and quiet dinning experience that has a changing menu like the main dinning room. The next Royal Class Suite tier would allow access to the private sundeck and bar which would help hugely because when it is a sea day you realize " oh ya, there's 6000+ people on board and no chairs". The higher tier also allows access to a private beach area in Labadee, plus you can do breakfast and lunch at Coastal Kitchen and have access to the adjoining bar and lounge area. 4. If you go to Labadee you can easily find chairs and shade if you setup camp near the trees just behind the beach area, plus you don't have to pay a fortune for the shade loungers. 5. If you go to San Juan and are a military member and want to tour the forts its free with a government ID. My friend and I plus the wives were able to tour them for free which saved us $120 per couple. 6. If you can drink 3 or more drinks a day the booze package is worth it especially when its at 45$ per day per person or " second person is 50% off" offer is valid. The elevators tend to be full a majority of the time so definitely get your steps in when you can. Be sure to keep your copy of the daily compass because the App might feed you the wrong info with the wrong times. The Oceanaria and ice show is definitely worth seeing. The overall size of the ship made walking off dinner easy and fun, from the Promenade deck to Central Park. I would definitely go on this size ship again but would definitely book a higher level suite for those perks I mentioned. Service is superb as always and I've never had a faster embarking and disembarking experience. Be sure to do as much online before you leave and it is cake walk. We had them do our photo's at the pier which took less then 1 min other than that no waiting (arrived around 12:30pm). Read Less
3 Helpful Votes
Sail Date: January 2019
Went with a group of friends who had been on the sister ship a year or two ago and liked it. Boarding was easy as was exiting ship on last day, well organized. Entertainment top shelf, shows were all terrific, Ma Mia cast exceptional. ... Read More
Went with a group of friends who had been on the sister ship a year or two ago and liked it. Boarding was easy as was exiting ship on last day, well organized. Entertainment top shelf, shows were all terrific, Ma Mia cast exceptional. They also started in the other main show as well. Food overall was very good and plentiful. Ate mainly at main dining room at night, waiters bent over backward to provide exceptional service, food was mostly good with some misses. Meals at breakfast mostly at Windjammer. Food okay and many choices offered. Biggest issue was trying to find table for larger party, somewhat a madhouse nearly bumping in to others getting food, competing for tables and some days by 9:30 to 10 am big line at doors. Lunch mostly at Solarium, again food good but challenge to get table, even for groups of 4. At smaller food venues e.g. deli often too crowded to wait it out. Did not pay for any extra dining experiences on advice from our previous travelers. Worst problem is chairs a pool mid ships to front. By 9:30 AM every chair from pool side around bow on both sides including solarium had towels and other items reserving them despite signs saying not permitted. Only chairs were near smoking section in shade and in back on shady side. Disappointed at lack of entertainment in lounges before 9 PM, apparently there had been in the past but stopped. Given we went to dinner at 8 pm no music with drinks. Cabins are small. but were kept neat. Room attendants also were accommodating and aimed to please. Shopping in ship generally okay with lot choices but no bargains. Bought watch supposedly 35% off for $310 found on Amazon after I got home for $236. Buyer beware. Did not take any of RC excursions. Familiar with St. Maarten, knew what to expect in shopping in Phillipsburg. San Juan took a short bus tour then shopped. Again if stayed for longer time might have gone into Fort area more. Labadee ended up nice, but crowded and food there most mediocre. Overall had good time more due to company would take smaller ship next time. Read Less
2 Helpful Votes
Sail Date: January 2019
Amazing beautiful ship!! The food and service were great, but buffet was way too small and chair hogs were rampant and the crew seemed to do nothing about it. We had the bogo dining package and went to Giovanni's and Samba ... Read More
Amazing beautiful ship!! The food and service were great, but buffet was way too small and chair hogs were rampant and the crew seemed to do nothing about it. We had the bogo dining package and went to Giovanni's and Samba grill. Giovanni's had the best fillet mignon I've ever had. It was so tender you could cut it with a fork. Kadir was our server and he was incredible as well. The service at Samba was very good as well but the food was just ok in my opinion. It was about the same as the Brazilian steakhouse on NCL. We had lunch at Sabor one day and that was very good. The guacamole was some of the best I've had. The entertainment was very good. Of all the shows I thought Oceanaria was by far the best. All in all we had a great time but not sure I'd book an oasis class ship again. If Royal Caribbean would enforce a no chair hog rule I would probably change my mind but until then I will probably stick to their smaller ships. Read Less
2 Helpful Votes
Sail Date: January 2019
We have sailed RCC many times and on many different ships, and with each successive time food quality had continued to disappoint us. I am happy to report we noticed a significant difference in quality and choice of food on the Allure. ... Read More
We have sailed RCC many times and on many different ships, and with each successive time food quality had continued to disappoint us. I am happy to report we noticed a significant difference in quality and choice of food on the Allure. Embarkation went very smoothly and we got on the ship quickly. Debarkation also went smoothly and we chose to take our own luggage off. There is a bit of a wait due to many people being in line to disembark with luggage. The ship is very clean, public places were never over crowded, cabin size was perfect. The staff on the ship was always ready to help and did so very professionally. I have seen in some reviews complaints regarding the elevator wait but personally, on a sold out ship, we never experienced an unreasonable wait and many times got right on. We look forward to sailing RCC again. Read Less
4 Helpful Votes
Sail Date: January 2019
This was our first cruise on the Oasis class, fifth on Royal Caribbean and fifteenth overall. The ship was at capacity with 6500 passengers and 2500 crew. With that many people there are a few unique adjustments. To attend any of the ... Read More
This was our first cruise on the Oasis class, fifth on Royal Caribbean and fifteenth overall. The ship was at capacity with 6500 passengers and 2500 crew. With that many people there are a few unique adjustments. To attend any of the shows and some special events to need to make a reservation. We were anytime dining which also requires a reservation. Since no venue on the ship can come close to accommodating everyone at once this is a necessity. We did not feel too crowded most of the time but very crowded at others times. The Windjammer seemed very small to us for the number of passengers on board. This was our first ship that does not have life jackets in you cabin. In case of emergency you go to your assembly point were you would be issued one assuming the ship sinks slowly. Small point but golf balls were so light any wind at all made the putt putt golf impossible. Our balcony cabin was very nice and the food was very good. We dined at the 150 Central Park, Chops and Giovanni,s, specially resturants and all were very good with excellent service. The ship itself is a marvel to just wonder around. The Aqua arena and the aqua show were fantastic. As was the musical Momma Mia. We have see it three times before and this was as good are better than any We have seen. The other shows were exceptional as well. The staff was very professional but I would say not the happiest we have seen, I guess dealing with this many people might make you somewhat impersonal. This ship is a very family friendly and oriented with facilities and tv shows separated to newborn to 36 months, 4-11 years and 12-17 years. Overall I would highly recommend taking at least on cruise on this class just to wonder around the ship. As big as it is it is a very stable ship. One final point. Be careful walking on the exterior decks. There are molded ramps into the doorways that are unmarked and same color as the deck. You can easily trip and end up black and blue at an emergency room as I did. Read Less
Sail Date: January 2019
The ship it's self was just OK. We had a balcony cabin that was smaller than other lines we've used. There were no noise restrictions and people above us on their cell phones at 3AM on their balcony. When we complained to the ... Read More
The ship it's self was just OK. We had a balcony cabin that was smaller than other lines we've used. There were no noise restrictions and people above us on their cell phones at 3AM on their balcony. When we complained to the front desk it was like talking to a wall. I'm not a drinker but my wife is. When we wanted to purchase one deluxe drink package and one pop package we were not allowed to. We were told that we both had to purchase only the deluxe package. Sorry but I'm not ever going to pay $495.00 for one or two Coke's per day. That won't happen. We went to the dining room meal only once and we were so rushed through our meal that we couldn't enjoy it. We then started to go to the Windjammer but that wasn't a good experience either. The room closed at 9PM sharp. That's great but their shows start at 7pm and ran until 8:45 or 9PM. Other of their on board restaurants advertised that they were open till 9PM but really were closing down at 7PM. On the last Saturday we went down to the Windjammer at 6:30 only to be told it was closed because of the Jewish Sabbath and they had paid to have a private dinner there. We were told we could go to eat pizza up on deck 5. Bad move, really bad move. Entering and leaving the ship was good and well organized. The staff to traveler ratio was small. Often my wife spent more than an hour waiting for a drink staff to come by. We didn't buy the drink package and saved a ton of $'s. We aren't penny pinchers but their prices for bar drinks is high compared to other cruise line. It was really obvious that Royal is all about the bucks and not about the customer experience. We're going back to Norwegian and Holland America. Good Bye Royal! Read Less
4 Helpful Votes
Sail Date: January 2019
We have sailed before on other cruise lines and wanted to try Royal Caribbean Allure of the seas... we did not pick the itinerary thats for sure.. We chose the Allure for the size and things to do on board.. Lets start at the ... Read More
We have sailed before on other cruise lines and wanted to try Royal Caribbean Allure of the seas... we did not pick the itinerary thats for sure.. We chose the Allure for the size and things to do on board.. Lets start at the beginning.. checking and boarding 100 % perfect.... walk around the ship and as very impressed.. We had 2 balcony rooms adjoining overlooking Boardwalk.. NEVER NEVER DO THIS...... We did not have a choice as we needed adjoining room for our daughters (18 & 20). We could never sit outside because of the noice level. it was very bad.. i took Video and brought it to guest services and they told me that they could not do anything. Next.. the food.. on this occasion they had private functions in the dining room for lunches, so this ended up making out wait time to 20 mins to be seated... Once seated we were always rushed because it took so long in the wait line. So after all this we decided to use windjammer, food was good and no real issue.. but not really what we paid for... We also had the soda package and to find a machine that was not out of service was a real issue and to try and get serviced at the bar with a soda package, they look at you like you were a lower class quest. We only had 3 ports of call so spent alot of time on the ship... the ship is truly amazing for what it is.. but they cannot handle that many people at dining and trying to get a sun chair... I can send anyone a video of the Noice issue (really bad....) let me know.. Read Less
9 Helpful Votes
Sail Date: January 2019
We choose this ship due to the size and what it offered onboard. My husband and I brought our 2 grown kids and 1 grandchild. The ship was amazing, very well maintained (clean etc). I did notice the food quality went downhill a bit in the ... Read More
We choose this ship due to the size and what it offered onboard. My husband and I brought our 2 grown kids and 1 grandchild. The ship was amazing, very well maintained (clean etc). I did notice the food quality went downhill a bit in the main dining room compared to a Royal Caribbean trip we did several years back BEFORE they had speciality restaurants. I read that on other reviews too. We did eat at a couple of specialty restaurants and both were great, but we paid extra. We also bought this package called "The Key". Not sure if I would purchase again, however, we did get on the ship early with other first class members and got to skip the regular customs line at the end of the trip. Few small perks during the trip like the internet package included, a lunch at a speciality restaurant and VIP to the shows, although they need to work on the shows, because we never got VIP front seating. They do nickel and dime you for everything, however, I booked in advance and prepaid the rooms, drink package, etc, so I didn't get a huge bill at the end. I would definitely go on another Royal Caribbean ship. Read Less
9 Helpful Votes
Sail Date: December 2018
We sailed on Royal Caribbean's Allure of the Seas on December 30th, 2018. The ship is BEAUTIFUL. Amazing, really. Central Park is mind blowing, and the Solarium is a little paradise. Complete WOW factor from the moment you walk on ... Read More
We sailed on Royal Caribbean's Allure of the Seas on December 30th, 2018. The ship is BEAUTIFUL. Amazing, really. Central Park is mind blowing, and the Solarium is a little paradise. Complete WOW factor from the moment you walk on and it continues as you walk around exploring. But I wouldn't say it was the relaxing vacation I was anticipating, as I feel like the first few days I spent way too much time standing in lines. Excursions: First, when we got to the room there were two envelopes with only one of our excursion's tickets separated from the others. The one by itself had a note stating that this excursion was a shopping tour. I had booked a cultural tour, and even printed the online descriptions of my excursions to bring with me. So, I had to go and stand in line at the excursions desk. The wait wasn't too long. The lady who assisted me seemed nice, but we had a very difficult time communicating. She was from China, and really seemed limited to telling me I could be refunded for the trip. I was upset because it felt like bait and switch. She suggested another tour, but was unable to answer my questions about it. Again, language barrier between us. I asked if I would get the new tour for the same price (it was only about $7 more, but there were 8 of us). She basically said no way. Eventually another person came to help us, as they could see we were struggling. I explained it all to him, and he said yes, that they keep asking RC to change the description of the excursion I had booked online, but they still haven't done it. They were very firm in not helping me with the new price. Finally, after pointing out that had I booked that excursion online during a sale I would have gotten a better price so they finally cut me a deal. The whole process took quite a while, and it was my first day on board. It was very strange to feel like I had to fight for them to make it right when I was duped. I thought RC would be much better with customer service based on how everyone talks so highly of the line. As I was leaving, a group came up next to me with the same issue. Another highly upsetting issue surrounding customer service... There is an appointed meeting time and place printed on each excursion ticket. I rushed back to the dock to report on time for our afternoon SeaTrek excursion. I met another lovely family and we started talking. We thought it was strange that there was no representative there to meet us, but chatted away while waiting. We did ask someone from another excursion about the SeaTrek rep, and we were told they'd be there soon. 25 minutes AFTER the printed meeting time an RC employee came strolling by asking if we were there for SeaTrek. She then told us it was cancelled. Now we all understood that RC has no control over certain things. Like perhaps it was a weather issue, etc. But to not have someone present there at the printed meeting place on time was mind-blowing. We only had a short day in port and they just left 13 people (my 8 plus they other family of 5) hanging like that wasting our time. The RC rep said they left messages in our rooms 2 hours earlier. What good did that do us? Someone should have been there waiting for us to tell us immediately. Not leave us to waste a half hour for nothing. VERY upsetting. Again, I didn't have that first class vacation feel at all. Pre-Boarding Issues: I was put on My Time without knowing it (I didn't even know what it was). I understand I should have been able to choose it on line, but RC has been changing a lot of things around and everything is not always available (see waivers issue). I called and asked for the later seating. I was told our party of 8 would be put on the waiting list. I called about 2 weeks before we set sail to check on the status, and I was told we were not on the waiting list. Apparently they “put me in for it, but the system somehow kicked us out for some unknown reason”. Really? Maybe bigger isn't better? So we were stuck with the earlier seating, which I never wanted. They offered a 9:00 My Time seating appointment that would conflict with our evening activities, so that wasn't going to work for us. We didn't want that dinner time, but we were determined to make it work. When we showed up for our first dinner we were assigned to two different table nowhere near each other. Ugh! When I talked with the Maitre D he looked up our rooms and agreed that our two reservations were linked and we should have been seated together. I won't go in to specifics here but he asked us to leave and come back a little later to give him a chance to work out getting us all at a table together. And he did. (Finally, someone who understands customer service) I do want to say that the staff in The Grande Restaurant for dinner was absolutely TOP NOTCH when it came to customer service. The Maitre D, Head Waiter, Main Waitress, and Assistant Waiter could not have been more wonderful. They were certainly all about quality and customer service. But who on Earth behind the scenes messed up our seating to begin with? But at least that all got worked out. Next, I understand that RC has a HUGE fleet. So, when you call them the person you are speaking with can not know the specifics of every ship in the fleet. But it seems to me they are sacrificing customer service in their quest to keep growing larger. I think it would be a good business move for them to split their customer service reps up by ship class so they can be trained more specifically to better answer questions about YOUR sailing when you call. OR make it available on line. I don't think they give you enough detailed information online or over the phone for my taste. And when I had specific questions they often went unsatisfied. I wasn't expecting to just feel like a number based on RC's reputation. Also, we put some spending money on each of the teenagers (5 of the them) SeaPasses the week before boarding. I was sent a confirmation showing the amount that was added to each girl's card. I printed that too. When the girls went to use their cards, they were told there was no money on them. Great... back in line again, this time with customer service (this is supposed to be my vacation). I waited a good while in line this time. When I made it to the guest associate and explained the situation he said the credits were all just given to the adult in the room, and gave me a form to fill out. I filled out the ship, sailing date, room number, each person's name and amount, one for each room, even though I told him that I had already done all of that over the phone. He seemed unmoved and continued to enter the info I spelled out for him on the sheet he had provided for me but when I then showed him the printed out receipts I had with all of the breakdowns his eyes got big and he said “yes, it's all here” and he looked as confused as I was frustrated. Waivers: The line for the waivers to sign up the kids for the flowrider was minimal. And the first rep we had went ahead and cleared the teens we had with us at the time for the ice skating as well since both the minor and parent must be there to do it. With the next group of teens we had a different rep, and she refused to clear them for ice skating (it was just a check box on the screen). She said we had to do that down at the rink, that she had nothing to do with ice skating. I told her the other rep had done it but she wouldn't have any of that. On the third day the rink opened for the the first time for a 60-minute skating session. 30 minutes before the session was due to start, there was already a long line going down the hall to get in, and since they only allow so many to use the rink at a time, we figured we had better jump in line. I waited in line for 45 minutes to sign the waiver for the teen without it from the flowrider. When I asked the ice skating rep if I should have been able to do it up at the flowrider, she said yes. I told her I was told no, and she said it depends on who you get. WHY IS EVERYONE NOT TRAINED THE SAME? Now, on Labadee I had to sign 3 different paper waivers at 3 different stations. You can only put 2 on a waiver so that was 3 pages x 3 stations = 9 forms to fill out! Why can this not be streamlined? I understand that the ship activity waivers used to be online prior to setting sail, but that wasn't an option for me and apparently that option has been removed. There is so much inconsistency with RC from the experiences people have had on prior sailings (even recent ones) to what's going on now. Food: I cannot express how truly amazing the waitstaff in the dining room were. They are the reason I came back to eat in the dining room every night for dinner. But I did find the food itself very lackluster. I was never excited about it. And it's not because of the wait staff. If any of us left the table for a minute they would cover it and offer to bring a fresh, hot one upon our return. They did everything to help us have the best dining experience possible. I did have a couple of nice meals I enjoyed for dinner. The lobster night and the blue cheese tortellini were the ones I remember. I honestly can't tell you what I had the other nights. Overall it wasn't my favorite tasting food. The cheese and fruit plates they brought out for us with our bread baskets was a very nice touch. And certainly we did not go hungry. But the main food was not memorable. The best part of the dinners was our amazing waitress, Haiyan, and her assistant, Michael. They are really what made me not just go up to the buffet. We enjoyed talking to Haiyan each night, and she always had some special surprise puzzle or cute trick for us. And our Head waiter was fabulous, and made sure our vegan daughter had plenty of items each night from the kitchen (thank you to the chef's who prepared this food especially for her – it was much appreciated). As for breakfast and lunch, it was very repetitive. My mom sailed the Harmony last spring, and she said the variety and taste seemed to be better on the Harmony. At breakfast I had the map of each item of food figured out in my head by the 3rd day. It was the same exact thing always. As I said, we didn't starve, but the food is usually my favorite thing about all-inclusive vacations, and it did not make a huge impression on me, although Haiyan did! I will say they do know how to properly make breakfast bacon. We have sailed with Disney three times, gone to all inclusive resorts with Club Med twice, Hard Rock once, and I would rank RC at the bottom as far as food excitement goes. Again, it wasn't terrible, just not exciting. The app: Several of us had issues getting it to work properly. The help desk is pretty good. You will likely wait in line like we did (again) early in the week because everyone is trying to make it work. It is a beta version. There is a messaging feature on the app. However, there is no ding, or vibration, so you have to keep checking to see if you anyone has messaged you. I was never able to get my app to work to swipe to add activities to my planner.... others in our party could. My main issue is that our youngest party member was just shy of 13. And if you are 12 and under you are not allowed to have the messaging feature on your app. This is counter-intuitive on a vacation like this as keeping in contact with the 12 year old seems the most important. That was HIGHLY disappointing. They don't tell you that until you're on the ship. We found out when I took my daughter's phone to the help desk and was told in a matter of fact manner that she couldn't use the message feature. Like it was no big deal and they didn't understand why I would be upset. Shows: New Year Eve- Very fun. Like a mini-Times Square but cleaner and more comfortable (and more sanitary, lol). It was nicely done. Ocean Aria – worth watching. The stage/theatre is amazing. Some of the stunts made me a nervous wreck. The performers put their all in to it. Fountain show – didn't stay. Too many other more interesting things to check out. Central park is the place to be if you just want to chill. Let You Entertain Me – Adorable, and only 30 minutes long. Of course we love King Julian, so maybe not everyone will appreciate the creativity of the show and good use of the theatre features like we did. Mamma Mia – totally fun. The mother and daughter both had amazing voices. Well done! Headliner Show – the Acapulco group. They were certainly impressive. I made the mistake of sitting upstairs. Maybe it was my location, but it was too loud and I hated the lights hitting me in the eyes. I think I would have enjoyed it more from the bottom floor where I saw Mamma Mia. Comedic acts – saw both acts. The comedians were funny. They kind of overused certain fowl language in my opinion, but didn't take it too far over the top. I was laughing a lot. Ice Games – in my opinion this is THE BEST SHOW on the ship. I loved what they did with the concept, very clever. The skating was wonderful, and the costumes were great. The performer on the hanging ring took my breath away – several times. She's amazing. I wish I would have made it to How to Train Your Dragon too, but I couldn't make it work. I wish we could have done online reservations for that too as I would have made sure to find a space in the schedule if I could have done it beforehand. Other Entertainment: Bingo – not really enjoyable. Games went quickly, and there were only 3 of them. Too expensive. And the announcement in the beginning of the last one that if there are multiple bingos only one gets the cruise …. very creepy feeling. At least offer the others some kind of cash consolation as they did win a valid bingo. They're pulling in a fortune with those high priced packages. And having the balls come up electronically feels uncomfortable, especially when every winner I saw was on a tablet. Just feels a bit icky. And the encouraged boo'ing, yuck. I'm there to have fun. I don't like the vibe of that. Parades – cute! Get there early and get in the center. Even if you don't have very little ones as long as you've seen the movies these are fun. Trivia games – okay. They are just for fun and should be lighthearted, but I think the hosts need a bit more preparation to run the games smoothly in a positive manner. Zipline – probably thrilling for someone young or new to zip-lining. The length is less that alluring to someone who has ziplined before, or from pre-teen and up. Rockwall – cool location. It's not always open though. Ice Skating – I waited in line longer to sign them in than they skated. The rink is very small (understandably) and it's very tight. Again, a great idea for little ones just getting started but maybe not for preteen and above. Towel folding demo – Was very fun. It would be great though if everyone could have towels to do it along with the demonstrators though. The demonstrators were so nice and answered questions after they were done. We enjoyed it. Royal Mystery – My kids who went really enjoyed this “escape room style” activity. Photo Package: We booked two rooms and our minors in the other room were able to be part of our photo package. There are many opportunities to have your pictures taken so if you like to have group photos it's definitely worth it. We only bought the digital package as they wanted another $100 for the printed ones. It doesn't really make sense to me that they wouldn't bring it down to $50 or so, since they only throw them away anyway. Huge waste. All in all... Our party of 8 had a nice time on the ship, but there were some things I wished could have been different. Previous cruises (on a different cruise line) I found more relaxing, as with the amount of standing in line I did the first few days I felt a bit like I was at a theme park. Not that theme parks aren't fun, but it's a different style of vacation. I would also like to see RC fill first timers in a bit more. I did not realize there would be workers from another company on RC's “private beach” and would have liked to know to bring extra cash. The thing that really puts a dark cloud over an otherwise pretty nice week is the horrific way it ended. NO Follow up? We had a traumatic experience exiting the port. After you clear customs and come outside, to the right and left are two walls of people holding signs hoping you'll let them take you to the airport. I tried looking around to see where we needed to go while signs were thrusted in my face as I was asked “how many people, I take you to airport”. As this is happening, there is someone down the center yelling at you “keep moving, keep moving, don't block the entrance”. It was surreal. I responded to him with “I'm trying to figure out which way I need to go”. His response was “then ask questions.” He wanted us to MOVE out of the way. I told him we had prearranged a ride so he said “go this way” and gestured for me to go to my left. In the meantime, my husband was on the phone with our driver, who told us to go in the opposite direction. So now after getting through the wall of people on the left, we now all had to get back through that same wall, then back through the middle, and then get through on the right, only to find a sidewalk you could barely walk through because it was so congested. The 8 of us were rolling our suitcases trying to walking single file behind each other to make our way through. A lady, who was no doubt also feeling harassed trying to get her way through this insane scene, smacked her suitcase into my mother's taking it out from under her and my 68 year old mother went crashing to the ground. When I turned around she was lying on her arm on the concrete, bloodied face, hands full of blood, and blood splatter all over the ground in front of her face. It was horrifying. It took a long time for the EMTs to get there because of the congestion. Fortunately, her nose was smashed in and her face was busted up but she did not break her jaw or lose any teeth, although the side of her chin is now black and purple and her mouth is all cut up. Her nose and face have abrasions. Her arm and neck hurt. The lens of her prescription glasses was deeply scrapped and she'll have to replace it. The bone under her glasses is swollen and the bridge of her nose is still so sore she can still barely touch it. She was only offered a dry rag of sort to clean up her face (she had to do the best she could to take the blood off of her face and hands as carefully as she could in the airport bathroom once we finally arrived there). Because of her medications and the fear that she hit her head it seemed like she was going to need to be transported to the ER. A few medical professionals stopped to help assess her which was very kind. The lady working outside who came over stood between my mom and the crowd to make sure no one stepped on her, and the rest of us were able to finish a circle around her as she lay unable to move on the ground. We are all still traumatized. I had to give contact information to at least two different people and an account of what happened to even more. I was told by one of the workers that RC would receive my feedback about the dangerous atmosphere being created with all the hassle. We have a police report number. By some miracle the EMTs decided they could clear her for us to get her on the shuttle to take her to the airport to get home. That was a relief on many levels. Not one person has called to see how she is doing, and I was even asked for her stateroom number for one of the reports so RC definitely knows how to reach us. I would have thought RC would have called to ask how my poor mother is doing. But nothing. It's heart breaking. This could have been avoided. I feel the walls and yelling created this frenzied atmosphere and put people at risk. I was told it is RC's call about how far back the wall of solicitors must be. I don't know if it was by the security, or police who said that. I had to tell the story to many people coming on the scene and asking questions, and I just wanted to be with my mom. My mother had previously sailed on the Harmony with my brother's family and had a wonderful time . That trip was prior to her learning she had cancer. She was not certain she would live to see another vacation. This trip was to celebrate the completion of her months of chemotherapy and a extensive surgery. This was a truly terrible way to end her “celebration” cruise. Now not only is she upset about being bald, but also now her face has been bashed, busted, and bruised. The whole event was traumatizing. We go on yearly vacations with my mother, but right now she feels like she never wants to travel again. This is the saddest part of it all for me. Read Less
Allure of the Seas Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 5.0 4.1
Entertainment 5.0 4.5
Public Rooms 5.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 4.0 4.0
Service 5.0 4.4
Value For Money 4.0 4.0
Rates 5.0 3.9

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