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3 Helpful Votes
Sail Date: December 2017
I had heard about Cunard for a few years but figured it was out of reach for me. Finally, after 45 cruises, we did the 15 night Canary Islands cruise over Christmas and New Years. I cannot believe how amazing it was! We could tell ... Read More
I had heard about Cunard for a few years but figured it was out of reach for me. Finally, after 45 cruises, we did the 15 night Canary Islands cruise over Christmas and New Years. I cannot believe how amazing it was! We could tell immediately that this wasn't Princess or Royal Caribbean! We were blown away by the elegance of the ship and the feeling that this was a step back in time to how cruising is meant to be. We absolutely loved dressing for dinner each evening - what a wonderful change to see all the men in their suit coats each evening and women dressed so elegantly. And fornal nights were in a totally different league than any other cruise we've been on! The guests were just stunning. The food in the Britannia restaurant was delicious - hot, varied, just the right portion size. We also really liked Cunard's afternoon tea service - we never missed one! I know there have been some unflattering reviews about QE and Cunard and I was a bit nervous. How fantastic it was that we didn't experience any of these. We had the best cruise ever and it exceeded our expectations in every way. Embarkation and debarkation out of Southamption was a breeze. We were on the ship enjoyng lunch in the Golden Lion Pub by noon. We purchased a couple future cruise certificates so we are now excitedly looking for our next adventures. Read Less
2 Helpful Votes
Sail Date: December 2017
Embarked smoothly on previous cruise at Ocean terminal and disembarked this one at Mayflower - so anyone who had parked at the port had to have their cars transferred. We had used Airlynx who shuttled us to their car park after we ... Read More
Embarked smoothly on previous cruise at Ocean terminal and disembarked this one at Mayflower - so anyone who had parked at the port had to have their cars transferred. We had used Airlynx who shuttled us to their car park after we disembarked. The guests on this cruise were of quite an older average-age (we are early 50's) and so it was quite a subdued atmosphere relative to others, but still very pleasant, and probably due to the fact that is was the pre-Christmas cruise so extremely good value for 12 days and with generous on-board credit that virtually covered our drinks bill. Dining was excellent, although there were a couple of hiccups with time and table selection. We also ate in the Lido a couple of times and were invited to dine with a couple of the officers one evening. Very entertaining learning about life on the ship. Cafe Carinthia was a nice place to have coffee in the day and pre-dinner drinks/canapes in the evening. Daytime activities were average. Hard to please everyone I suppose but there could always be more to do. We went to every dance lesson with the excellent Dan & Alyona. There were lectures and movies in the theatre approximately every sea day and similar with art lectures, painting classes etc. The shops on board are very good if you have the spare cash for those high-end brands. Football was shown most days in the Garden lounge. Evenings in the Queens room were aimed mostly at ballroom and sequence dancing. We are learning to join in with this but had hoped to enjoy the Yacht Club on the top deck. Unfortunately despite the very brave efforts of the excellent lead singer of the house band 'Synergy', the atmosphere was spoiled completely by DJ Michael, who I'm afraid is simply not cut out to do that job. The dancefloor was never full and his insistence on playing requests betrayed his inability to judge the crowd and keep things going. More than any other thing, this detracted from our enjoyment of this particular cruise. On Queen Victoria last summer, we had some great party nights, but this time, we just went to bed early to escape the pain. Cunard really need to give the man a different role. Photos: average Casino: good, if smaller than some Library: good Pools: both heated, if a little small Loungers: easy and light to move, and towels very nice and clean Promenade deck: narrow but goes all the way around the ship for good walks in bad weather! Read Less
Sail Date: December 2017
After travelling on the many cruise lines, celebrity x 13 cruises and P O for 12 cruises......Royal Caribbean x 5, Princess, NCL and MSC.....we now prefer Cunard, excellent around except the price of the drinks.... Really lovely team ... Read More
After travelling on the many cruise lines, celebrity x 13 cruises and P O for 12 cruises......Royal Caribbean x 5, Princess, NCL and MSC.....we now prefer Cunard, excellent around except the price of the drinks.... Really lovely team onboard and lovely passengers made the experience even more charming. The Internal Decor is the style to suite Cunard, and the Brand. The dining experience excellent and the lido had good choices.....they do not push you towards the other dining ( extra cost ) restaurants......P O food in the dining rooms and buffet has dropped in quality and this was mentioned by other passengers when comparing with Cunard. So we have book Queen Victoria for next December 13 ......due to being so delighted with this cruise.......well done to all the staff and the team at Cunard. They are building a new ship and have promised.....not to let their brand slip and keep the the standards.... Read Less
4 Helpful Votes
Sail Date: December 2017
This was our first time on Queen Elizabeth having cruised with Cunard five times in the past three years. Our inside cabin on Deck 4 (Aft) was fine, as was the service from Edgar, our Room Steward. The entertainment programme was nowhere ... Read More
This was our first time on Queen Elizabeth having cruised with Cunard five times in the past three years. Our inside cabin on Deck 4 (Aft) was fine, as was the service from Edgar, our Room Steward. The entertainment programme was nowhere near as good as that previously experienced, particularly the Theatre shows. The first nights show was particularly poor-no headline act, and the Royal Cunard singers and dancers were on for three nights out of the first five. Also, there seemed to be a shortage of musicians at first, for example, Synergy; who we really rated, missed performances on the first two days. We were informed that this was due to group members being deployed elsewhere on the ship. This also happened in the Golden Lion, where the regular entertainer missed performances to play with the Queens Room Orchestra. Service generally was not as good as previously experienced, both in the Britannia Restaurant and in the entertainment venues such as the Golden Lion and the Yacht Club. We went to the bar and ordered drinks on several occasions due to the absence of waiters. We cruised with P&O for the first time in early November and felt the the Entertainment Programme was better, whilst the service and food matched that of Cunard in every respect. This review probably sounds very negative, and we enjoyed many aspects of the cruise. However, it just did not meet the standards we have come to expect from Cunard. Read Less
1 Helpful Vote
Sail Date: December 2017
Embarkation was fine. The cabin was well presented and serviced well. Didn't get into Bruge because of bad weather. Entertainment was basic to say the least. Sometimes nearly impossible to get a drink ....even when sat at the bar. We ... Read More
Embarkation was fine. The cabin was well presented and serviced well. Didn't get into Bruge because of bad weather. Entertainment was basic to say the least. Sometimes nearly impossible to get a drink ....even when sat at the bar. We ordered some sandwiches one lunchtime and they never arrived. The food in the Brittannia restaurant was cold and unappetising so we tried the buffet which was exactly the same. My daughter has a severe egg allergy so we informed the waiter at breakfast time. She was served up an English breakfast with the egg scraped off the plate, you could actually see where the egg had been on the plate. I have cruised with 4 different cruise lines and this was by far and above the worst experience. There were 15 of us celebrating my wife's 60th Birthday and every single one said they would never use Cunard again.I don't know if Cunard use the mini cruises as training exercises for new staff but it has put me off totally.Such a shame that such a prestigious name as Cunard has been allowed to serve up rubbish such as we experienced on our trip. Read Less
Sail Date: December 2017
Embarkation at the Ocean terminal was extremely quick and smooth, after arriving around 11:30am - we were on board and in the Lido for 12. We did a back-to-back with the next cruise, so didn't disembark this one. The other passengers ... Read More
Embarkation at the Ocean terminal was extremely quick and smooth, after arriving around 11:30am - we were on board and in the Lido for 12. We did a back-to-back with the next cruise, so didn't disembark this one. The other passengers were a lower average-age for a Cunard trip, and seemed to include a lot of groups of friends or families - not too many children though. Consequently, the evenings were good (despite DJ Michael) and the final party night was fantastic in the Queens room, with a 60's band The Overtures. Our one and only port stop in Bruges was unfortunately cancelled due to the weather making it impossible to dock, so we got an extra day at sea. The Captain did warn everybody the night before, so we weren't surprised. It would probably have been a bad day to wander around outside anyway, and good travel insurance will help with this. Food and service in the Britannia restaurant were very good. We asked to be moved from 6pm to 8.30 dining after the first night, and they accommodated us well. In June '16, on Victoria, we had some really good party nights in the Yacht Club bar on the top deck, so were looking forward to the same on Queen Elizabeth. Unfortunately, after the (very good) band Synergy finished, we were subjected to 'DJ' Michael, who had no concept of how to keep people on a dancefloor and mainly took random requests, leading to a only a handful of people dancing to each tune. Unfortunately this continued on the next cruise and ruined any chance of a party atmosphere ever developing in there. Read Less
1 Helpful Vote
Sail Date: November 2017
Firstly I must say that we have enjoyed all previous cruises done at this time of year and have sailed on QE before, so had no hesitation in doing this again. Although relaxing, despite being a little colder than usual, our experience ... Read More
Firstly I must say that we have enjoyed all previous cruises done at this time of year and have sailed on QE before, so had no hesitation in doing this again. Although relaxing, despite being a little colder than usual, our experience this time was not so good and here is why. Cabin – 6175 On arrival had to clean the drawers on the right hand side of the bed as there was a sticky residue (red wine?) on the front. Nothing noted for a few days until went to use a glass from the tea tray, this is where it went really downhill. The tray was extremely dusty along with the spoons and their rest. There was a dried spillage under the rubber mat, resembling dried milk, also there was evidence of dried milk under the front of the mat and in the tray itself. I did write a message in the dust ‘clean me’. The following day the message had been wiped, but the rest of the tray was still dirty with significant rings where the mugs/glasses were. We then moved the mugs onto the clean bit. On returning to the cabin after breakfast the mugs were back in place but the tray had still not been dusted. It felt like a game was in play. It was also noted that there was significant ‘old’ dust in the bathroom. The shaver socket dust was solid, the dust/dirt on the shelves and edging strips under the shelves was grimy, and had been like that for some time. I have an interesting photographic timeline! The final straw was when the chest of drawers (as above) both opened and on closing them noticed a sticky residue from the previous spillage under the drawer fronts. At this point housekeeping was contacted, an inspection undertaken and confirmation that this fell well below standard and would be addressed. The tray was dusted but the dried milk remained. The shelves in the bathroom were partially cleaned with some residue at the very edge of the shelving still visible. It should be noted that after this clean the shower had been set to the hottest setting, we do check but there was no reason for it to have been turned this high, despite being normal all week! When packing we discovered a daily planner for a day during the previous cruise under the bed. So in summary, dirty tea tray, dirty bedside, dirty shelving and socket in bathroom, lack of cleaning under the bed. I hope you will address this and perhaps consider giving this cabin a deep clean that it needs if not already done so. Entertainment We favour a cruise this time of year as there is usually a subtle hint to Christmas. I waited until 1 Dec to ask about Christmas background music, to be told it will be when the decorations go up. Then I was told it was up to the entertainments team. Then after many of the decorations were up after Gibralter, I was told that they were waiting on the ok from head office. Totally ridiculous!!!! The strings did play ‘Carol of the Bells’ which was delightful and applauded accordingly. Others also commented on the lack of ‘quiet’ areas due to piped music all over the place, and not very nice music at that, during the day. All you could hear was either a hiss or similar. This music was pleasant in the buffet in the evening, but undecessary during off peak times when it would have been nice to have a coffee/sandwich in peace and quiet. I did comment to guest services that background music should be turned off when harpist/string trio are playing as it is difficult to listen to one thing when there are several different sounds going on and I am sure the resident artists appreciated this. The Band, this group is very good, but why on earth in the low temperatures were they left to perform outside, passenger numbers outside were testament to this poor decision. We were in our cabin and could hear their bass on one occasion as it was so loud. This needs to be monitored, it may be for a short time but should not carry so far through the accommodation areas. On the issue of volume, some music was too low to make out and just irritating to have in the background as it was often repetitive and equivalent to long play records, other music was so loud it was uncomfortable to be in the same room as. Mainly this was The Band, which was a shame. Quizzes Time to realise that you have a lower demographic cruising and the 70’s/80’s should start featuring in your entertainment and quizzes, listen to the feedback from your team. The quiz hosts, and craft and natter host were really excellent. Drinks Prices are getting a little high! Illy coffee is not the best, it would be nice to get a coffee card as the package does not really represent good value. The speciality ‘half and half’ I ordered was awful. It was just cold coffee with hot chocolate, and arrived as nothing better than a luke warm mocha, total waste of money. A few years ago there was a hot chocolate with Baileys orange truffle, this was divine and would have gone down really well in view of the weather, something to think about? Afternoon Tea Scones – excellent. Queens Room – asked for coffee, pot brought promptly. Food service waiter did not seem to be able understand when asked about fillings, when asked about one, met with a blank stare as it was put on our plate, the same happened again so gave up and made do. Cakes the same thing, if we asked what something was it was immediately put on our plate, this happened for each choice whether we wanted it or not. Food perfectly acceptable although not entirely our choice. Buffet This was ok, but food was frequently luke warm in the buffet or not replenished regularly leaving gaps in choices of items that should go together, and long waits for them to be provided. From day one the staff were few and very very slow when it came to clearing tables, a bit awkward at a table for two when going for the next part of your meal. I did have to point out to someone in charge how dirty the mouldings around the panels were at the bottom of the glass, especially next to the tables for two, this was not daily dust, this was clearly dust that had not been cleaned for much more than a week! This had been rectified by the following day. Main Dining Room - 2nd Sitting Food ok, and our waiting staff very nice. Onboard Shopping Awful! So limited, some items came out on the first sea day, and were not seen again, surely with people looking for gifts this is missing an opportunity. Some good value drinks deals were to be had. Overall ok value for money for what was paid. The ship looked lovely with Christmas decorations up so at least there were a couple seasonal of days! Read Less
3 Helpful Votes
Sail Date: November 2017
Great time met some lovely guests staff from cabin staff wait staff and pushers all very polite and freindly ports of call were great weather abit cold but Cunard can't help that , Embarkation was so fast from getting out of our car to ... Read More
Great time met some lovely guests staff from cabin staff wait staff and pushers all very polite and freindly ports of call were great weather abit cold but Cunard can't help that , Embarkation was so fast from getting out of our car to stepping on board 20 mins cabin was already so left all our carry owns and had a walk around public areas were all very welcoming , it was only 11.30 so we had a drink on the top deck and relaxed until lunch time which did not disappoint , the meals from then on where lovey well served and tasted great . The entertainment was fine not all to our taste but watchable ,what we do like is all the music. Around the ship just to sit and listen to as you walk through . We will go on Elizabeth again . It is our new go to favourite Read Less
Sail Date: November 2017
Ship beautiful and cabin a very good size. Only observation being it’s a bit beige. The odd splash of colour would warm it up a bit. The food was to my taste but there seemed to be a problem getting it to the table hot on quite a few ... Read More
Ship beautiful and cabin a very good size. Only observation being it’s a bit beige. The odd splash of colour would warm it up a bit. The food was to my taste but there seemed to be a problem getting it to the table hot on quite a few nights of the cruise. Some passengers got rather irate about this and I felt sorry for the staff. Robert Powel was an excellent and very entertaining speaker but there was a lady policeman advertised on web site whom I was looking forward to but not onboard. Cabaret style entertainment is not my thing so I can’t comment on that, however the band in the Queens room was fabulous. Fantastic rendition of sing,sing sing one night. Service good and unobtrusive and ports very enjoyable. So only thing that stops this getting top marks was the couple of Luke warm meals we had. Read Less
Queen Elizabeth Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.4
Public Rooms 5.0 4.5
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 3.0 3.5
Enrichment 5.0 3.7
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.5

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