692 Oceania Marina Cruise Reviews

We are an active middle aged couple, accustomed to traveling and relatively new to cruising. We find it an effective, comfortable & safe way to get from point A to point B. We have sailed exclusively on the R ships and wanted a change, ... Read More
We are an active middle aged couple, accustomed to traveling and relatively new to cruising. We find it an effective, comfortable & safe way to get from point A to point B. We have sailed exclusively on the R ships and wanted a change, so we booked this trip on the Marina. We were apprehensive about the size and style of the Marina possibly affecting the intimacy and quality of service that we enjoyed on the smaller ships. Marina did not disappoint us, on the contrary, we found the ship to be airy and stylish, beautifully appointed with interesting artwork and comfy, textured furnishing throughout. There were many places to lounge and relax and we never once felt the increase in passengers. We enjoyed having more specialty dining and we were able to get a nice table for 2 without exception. The lengthy discussions on CC regarding.....the small showers, uncomfortable chairs, strangely shaped library etc. etc.....really folks?? really??....It is a beautiful ship and we would not hesitate to book another cruise on the Marina. *RollCall:We had a very active RollCall, which is a great source of help and information. We shared most of our tours with persons on the R.Call. This is very cost effective and the people we toured with were fantastic. We had a Meet&Greet the 1st night, where we got acquainted with persons we spoke with for close to a year.. *Pre & Post Cruise: we booked our own hotels and transfers, much less expensive. Shared the London-Dover transfer with people from our R.Call. Used a private service from Heathrow to Westminster-35pounds. *Service: the Reception staff was excellent. Destination service set up a table each day with maps and useful port info. I would recommend doing your own research on the ports, most O passengers arrange their own tours, therefore the destination service is not elaborate. *Ports: Most ports (far from town center) had a shuttle bus service dropping us off at a tourist info center. There were 2 tender ports (StMalo&Concarneau) At these ports we had to queue up in the Marina Lounge to get early tender tickets, the system was very orderly. *Stateroom: Comfortable beds and nice linens. Ample storage in bathroom, clothes line in tub area convenient. The tub was a great luxury after a long day touring. The shower was NOT a problem. A magnifying mirror was lacking. The closets were a good size. If storage is a problem for you, you brought too much stuff! *Dining: This topic has been endlessly covered. We were glad to have fantastic menu choices & excellent service...we witnessed some of the worst passenger behavior at meal times ex: passenger berating the server at the omelet station for not preparing her eggs to her satisfaction, at Red Ginger someone turned away each course saying it was uneatable, a passenger insisting the Ginger ale was not real Ginger ale and to bring them the container it was poured from, passengers complaining that the sommelier left them waiting too long and so on....these were not random events (ruined our dining experience) therefore including them in our review. *Passengers: Over 60, active, well traveled, upper mid-class. Most were very interesting, well mannered people who are serious about travel. They come well prepared, having researched the itinerary and are eager to visit each port. More than half the passengers were Repeat Customers and some never missed the opportunity to recite the number of cruises they've taken, giving themselves a patronizing air of importance. This type of passenger pushes the 'Your World Your Way' cruising to the limit, they are pretentious, pompous cruisers who lament about every little thing. 'The Ship' is their destination and they want to be waited on. We found them to be to be only negative part of our trip. *Conclusion: Oceania delivers an excellent product, Marina is a beautiful ship and we hope to have the good fortune to sail with Oceania again. Read Less
Sail Date September 2012
The Marina is new so it is clean but horribly decorated having a glitzy mishmash of styles, but overall very heavy in decor(e.g.,a main dining room in white and gold with ugly lighting).The cabins with verandas are spacious but the drawers ... Read More
The Marina is new so it is clean but horribly decorated having a glitzy mishmash of styles, but overall very heavy in decor(e.g.,a main dining room in white and gold with ugly lighting).The cabins with verandas are spacious but the drawers to keep clothing do not open fully and are deep so you cannot reach into the drawers. The bathroom is spacious but the shower stall is so small a thin person has problems showering. Very poor design. The cafeteria for breakfast and lunch are total disorganization with improper flow of people and poorly designed venues to pick up ones food. People are constantly bumping into each other which makes the use of the cafeteria very uncomfortable. Deck services are almost nonexistent. You look for someone to bring a towel and no one is in sight. Very rare for a ship with only 1200 passengers. I have had better service on ships with 2000 passengers. The French and Oriental and Italian specialty restaurants are quite good especially the French. The main dining room food is not good at all and the menus are not very enticing in spite of the fancy language used to describe each dish.The main dining room staff are very nice but not well trained.Breakfast can take up to one hour with one waiter serving beverages and another eventually coming to take your order. Dinner takes forever. Many waiters but little coordination to manage them. In general I would say that the food is at the level of a average coffee shop in Manhattan. The buffet in the main dining room which occurred twice during this cruise was of very low quality with cheap selections being offered. The passengers who took this ship gave one the feeling that one was in an assisted living facility on water. The elevators(which are very slow) were filled with walkers and wheelchairs)which makes it difficult at times to take an elevator. This is not directly Oceania's issue but this is what I encountered so if you are looking for a younger crowed, do you research. The cheap prices do seem to cater to a certain crowd. The ship is not very quiet. The cruise director should not read over the loadspeaker the daily activities since the activities are written in a daily newspaper distributed to all passengers in their rooms. THe background music on the ship is pure DIN of the cheapest quality. You get the impression that you are in an bus station or airport or a low class shopping center in the USA. People want to get away from it all and so called musical sounds constantly being played can be annoying. The entertainment is OK for people who are amused with glitzy repetitious shows playing the same Broadway tunes that are played on some other ships. Perhaps the entertainment moves around from one ship to another performing the same skits. I must say that the ports chosen were quite interesting:Bermuda,,Madeira and Tangiers. Kudos for this itinerary. Hope this reviews helps Oceania to improve and better its product. Read Less
Sail Date March 2012
This was our first Oceania cruise. We were treated like royalty from the moment we boarded. Our Penthouse 3 was as delightful as advertised. Only problem was "their" hairdryer didn't stay in the plug, but I had my own, so no ... Read More
This was our first Oceania cruise. We were treated like royalty from the moment we boarded. Our Penthouse 3 was as delightful as advertised. Only problem was "their" hairdryer didn't stay in the plug, but I had my own, so no problem. The bed was so heavenly, we are actively seeking where to buy one. The bathrooms are outstanding with actual storage for your "stuff." We were on Deck 10. Other reviewers have mentioned an issue with Deck 11 due to the overhang above it, and I agree. I would not book Deck 11 on Marina or the new Riveria. I had thought I wouldn't like having a butler - wrong! Bosco was terrific. He saw to it that we ate in the specialty dining venues as many times as we wanted. All were great, but I think we liked Toscano best. We took advantage of both "La Reserve" and "Privee." At $75 each, La Reserve is well worth it, both for the wines and the superb food. Privee, though pricey, is so over-the-top that a special occasion may warrant the $1000 for 8 that it costs. An additional 2 dinners were extra special for us: dinner with the captain one night, and with several of the performers another night. Without question, the personal attention of the crew was what made this cruise. The ship is gorgeous - tasteful but not ostentatious - but the attention to detail is what put it into the 6 star category for us. We opted for the ship's shore excursions, simply because we didn't know enough to make our own arrangements. Though pricey, we felt they were pretty good overall. Thanks to amazing weather, we were able to enjoy every excursion thoroughly. Kudos to the entertainment team. The 4 dancers were skilled, but also delightful performers and really fun to get to know off stage as well. The singers were all quite good, especially Heather and the operatic Chris. "Con Molto" was the best show, by far. We spent a week in England before the cruise and a couple of days after, highlighting cathedrals and the historic area around Sailsbury, Portsmouth and Canterbury. I used Tripadvisor to find all our boutique hotels and inns and was completely pleased. Renting a car is an experience. Driving on the left side is not an easy transition! I think we'll hire a driver next time :) We are in our mid-late 60's, and were fairly young for this cruise, or so it felt. Not many young people overall. Though we still work, most folks we met were retired. We did make some wonderful new friends - always a bonus. The "country club casual" dress code seems to have given way to a dressier look in the evenings for most women, and a high number of jackets for the men. Luggage arrived promptly and there was ample space to stow tons of clothes. We took advantage of the self-service laundry twice - very easy. Embarkation and disembarking was a snap. Overall, I would HIGHLY recommend Marina. Just wish Oceania would go the "all-inclusive" route. Read Less
Sail Date July 2011
From the moment we boarded the Marina, we were treated to the finest of service that can be imagined. All of the staff on the ship have to be commended and the management to be congratulated for having put together such an outstanding ... Read More
From the moment we boarded the Marina, we were treated to the finest of service that can be imagined. All of the staff on the ship have to be commended and the management to be congratulated for having put together such an outstanding group. The food was superb in all of the venues. And we tried them all. The entertainment, headed by the Platters, was excellent. Music going all the time. The ship itself is outfitted beautifully and the cabin sizes are large and more than comfortable. Our travel agent was on the cruise. The things that she was able to do for us on the ship were simply amazing. Her ideas and contacts really put the trip "over the top." We're really looking forward to the inaugural cruise on the Riviera. Hopefully, it will be a repeat performance of excellence. Read Less
Sail Date February 2011
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some ... Read More
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some other long time (29 Oceania cruises) cruisers. Things stated going downhill at our second port – Halifax. It was very cold and started snowing as were leaving the port. The next morning there was over a foot of snow on the swimming pool and deck. Many of the crew members had never seen snow and found it fascinating. The visit to St Johns, Newfoundland was canceled due to stormy weather. My wife had lived in Newfoundland 50 years ago and was anxious to see how it had changed over the years. All in all it was a very disappointing start to the cruise. Crossing the Atlantic in the heavy seas for five days did get many people quite queasy, which led to distributing barf bags by the elevators. It was rough enough that safety belts for the beds would have been appreciated. People had to hold on to the railings and walls to go along the corridors to keep from falling. When we arrived in Cork, Ireland the wind was very strong with sideways rain and very cold. Fortunately the Jameson Distillery tour was indoors. The visit to Dublin for the next day was canceled due to heavy seas and gale force winds so we spent the day in our cabin in Cork. The next disappointment was arriving in London/South Hampton on Good Friday. I had really wanted my wife to at least have a brief visit in London. This meant there was to be no visit after planning on it for a year and half (since we had booked the trip). We were not informed of the no London tours until I asked the Destination Services manager when we were going to be able to select them on the cruise. We had asked out travel agent prior to the trip when we were going to be able to schedule a London tour (like all the others we preselected) but were told we had to wait until we got on the ship. Then we then proceeded to visit Bordeaux on Easter Monday, which is a celebrated holiday in France, with practically everything closed. The next stop in Biarritz was canceled due to heavy seas in the Bay of Biscay (that precluded using tenders to disembark). I guess Oceania is not aware that the Bay of Biscay is notorious for rough seas. The last straw was visiting Malaga on May Day, May 1st – another holiday with the shops closed. The tour was supposed to be easy – the guide had very poor English skills and appeared to be trying out for the Olympic speed walking team. My wife had to sit down and wait for the tour to return with no available free rest rooms. To Summarize: Cruise Length 28 days Sea days 8 scheduled (11 total) Missed ports 3 total Stop not available due holiday 1 (London) Ports limited due to holiday 3 I understand that Oceania does not control the weather. However, they do control the scheduling. In previous years the “repositioning cruise” had been scheduled in May. If the cruise had been scheduled just a week later, Good Friday would have been at sea, Easter would have been in Cork and London would have been available for a visit. I had expected that Oceania would take holidays into account when scheduling trips and try to optimize passenger enjoyment. I guess I was wrong. The message this sends is that passenger satisfaction is a sorry second to revenue maximization. Oceania does many things quite well. The food is good albeit somewhat uneven in the specialty restaurants. The desserts in the Grand dining Room are superb and the crew members we interacted with were well trained, friendly and courteous. The entertainment was much better than previous cruises and the comedian (Martin Beaumont) was terrific in both his shows. We paid over $30,000 for what we consider a $15,000 cruise at best. I had hoped Oceania would have reached out to people who had done the 28 day cruise but after 2 ½ weeks we have heard nothing from Oceania. Never again do we plan cruising on Oceania or any of its’ related lines. Postscript: We did complain to Oceania thru our travel agent and received a very disappointing self serving reply offering a $600 total ship credit on another cruise. Read Less
Sail Date April 2019
This was my first, and will be my only Oceania cruise. Overall, the cruise was very disappointing, especially considering how much money we paid. The good: - The rooms were spacious with lots of storage - The food was quite ... Read More
This was my first, and will be my only Oceania cruise. Overall, the cruise was very disappointing, especially considering how much money we paid. The good: - The rooms were spacious with lots of storage - The food was quite good, especially in the speciality restaurants The bad: - We paid for a conceirge room. Big mistake. The conceirge was horrible. When asked about short excursions, he said to go to the shore excursion desk. When asked about dinner reservations, he said to go to the restaurant. He just sat at his desk on his computer ignoring all the customers. To illustrate just how poor his service was, the door to the lounge on the port side was not working. Even though his chair was less than 10 feet away he would never get up to open it. You either had to go around or rely on other passengers to open it for you. (He also never called to get it fixed. Every day he would say, "I need to call on that".) - Docking locations. Our ship primarily docked in commerical shipping areas. We saw many other ships docked at the cruise ship terminals, but not ours. In Dublin our cab driver asked why our ship was docked next to the dump! Few transports were provided into town. Is Oceania cutting corners? - Tours. The Oceania tours were crowded and over-priced. Did much better with ViaTour. - Cooking lesson. This was something I was really looking forward to. My friend and I took a class on "Cooking on Fire". It seemed that the Chef only wanted to answer questions asked by the male guests. When a male pointed out that I had a question, it was responded to in a very condescending tone, calling me "sir". (I am a woman.) Needless to say, I did not take a second cooking class. The Chef's helpers were very good. The other guests who have traveled with Oceania before said this cruise was not up to their normal standards. They were spectulating that perhaps it is because they were recently sold. A number of them said they were going to try a different cruise line for their next cruise. For me, I would be much happier in a Conceirge level room on Holland America or in a balcony room on Azamara. Read Less
Sail Date July 2018
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress ... Read More
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress was burst and I had to sleep on the small double seater until they finally replaced it (approx 12-14 days) Argumentative security personnel, they issued new keycards halfway through the cruise , we got them AFTER we had left for the day. They were placed in our room.... Food in most meal areas dried out under heat lamps. I wouldn’t recommend this cruise to my worst enemy Ended up eating off the ship ( at addition expense) to be sure of HOT food. We want the only ones very disappointing with the food, many others expressed their concerns Wrote to the company but got the usual corporate fob off and a pathetic offer of $300 AUD credit to another cruise. To,d them, politely to “shove it” Will never go with them again..... Read Less
Sail Date May 2018
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise ... Read More
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise operator list. We chose this cruise exclusively to see Easter Island, and took Marina because Oceania had always done a great job (9 previous cruises). Not this time! #10 was a disaster from end to end. The ship is grand, well-appointed and the Penthouse 3 suite we booked was spacious and well-appointed. The start in Peru. The ship is joined in two stages: first a port shuttle and then on the dock itself. On the day, we lined up for the shuttle bus for well over an hour in the blazing sun - no shelter, not water - and those who were in the queue saw others pay an attendant and skip the line. No amount of protest was to any avail, and had it been a younger crowd, there could well have been violence. When we did get to the ship, it was to join another long line - still in the sun and without water or shelter. Little did we know that this attitude to passenger health and comfort was to persist throughout the voyage. There was no acknowledgement of the dibacle from the officers. People returning from a pre-cruise Machu Picchu excursion came back with all sorts of infections, but no one went to the medical group (owing to rumours about high costs of treatment) and so illness was transmitted. My wife came down with a bacterial infection on Day 3, there were multiple visits to the medical department and one relapse, and she was mobile though weak on the third last day. Throughout the doctor and nurses were terrific - though we hope the insurance come through. I attribute this entire health problem to the protracted stress of waiting at the two port locations and the failure of the ship to check out health of passengers returning from an area where infections were predicable. We never got to go ashore until Bora Bora! Then, there is the tendering, and most of the landings on this cruise were by tender: if you do not sign up for the exorbitantly priced Oceania excursions, you not get to go off the ship until all the Oceania tours passengers have been tendered and in the case of Day 1 at Easter Island that meant that you did not get off until 13:00, whereas tendering (which was uniformly a shambles) was due to start at 08:00. The tendering itself was so awkward that even the scheduled tours were hopelessly late. And, the officer class as a group were remote and seemed pretty arrogant. Information was not communicated for many days after the GI virus (not the one we had) hit both crew and passengers. As with the boarding process, the problem went unacknowledged until it could no longer be denied and a CDC protocol was invoked that treated passengers as problems rather than victims. An example would be that items like glassware, towels, ice buckets all were gone more than 2 days before we reached Tahiti. We had thought that we were disgruntled because illness had kept us from participating in the activities offered by the ship, but, owing to the 15-hour wait to get to our transport off Tahiti, we talked to a number of fellow passengers who were even more disgruntled and critical than we. Very disappointed! Read Less
Sail Date January 2018
We have cruised with Oceania several times over the past several years and it is apparent that Oceania is in decline as an organization. We just competed two cruises on the Marina (Norway and British Isles), and though there are lots of ... Read More
We have cruised with Oceania several times over the past several years and it is apparent that Oceania is in decline as an organization. We just competed two cruises on the Marina (Norway and British Isles), and though there are lots of good staff on the Marina, there seem to be corporate decisions that are having a strongly negative impact on the service we received lately. First, there were numerous situations for which there were not enough staff to handle things, in restaurant/wine staff, housekeeping staff, and security staff. Individual Marina staff members were wonderful, but when you don't have enough security staff assigned to the gangways during a time period when lots of passengers are coming from excursions and heading to excursions, you end up with serious bottlenecks. Also, I don't know how many times we had to wait for a wine steward to come to our table to take our order, while the first course of food was being brought to the table. We'd look around the room and see only one wine steward trying to serve the entire specialty restaurant. Oceania is not providing sufficient staff for the cruises anymore. The wine lists are a scam. We repeatedly were given a wine of newer vintage, even though the wine list said they had an older one, with sometimes as much as five years in difference. Yet, the wine list only listed the older vintage and the newer wine was sold at the same price as the older with no notification about this difference in vintage. This is a serious problem, given the partnership between La Reserve and Wine Spectator. Also, La Reserve has gotten stale, in their menus and service. The staff didn't seem all that interested in our experience this last time on the Marina, and the food was pedestrian. We no longer purchase the Oceania excursions, because they are wildly overpriced and have not been very good lately. We booked private tours on this last trip, and that worked fine. Finally, we sent an email to Oceania Guest Services regarding various issues about our cruise, as soon as we got back from the cruise. Two weeks later, we have yet to receive even an acknowledgement of our email. They simply are not interested in customer service anymore. It is very unlikely that we will use Oceania again. It seems that getting bought up by Norwegian made some major changes to the corporate philosophy, and Oceania is now into pinching pennies, rather than striving for better customer service. Read Less
Sail Date July 2017
We experienced a cruise where Oceania made changes for their own reasons resulting in 2 1/2 days and 3 nights at sea consecutively because they cancelled our first stop at Grand Cayman.At the outset they confiscated our passports which ... Read More
We experienced a cruise where Oceania made changes for their own reasons resulting in 2 1/2 days and 3 nights at sea consecutively because they cancelled our first stop at Grand Cayman.At the outset they confiscated our passports which is contrary to any seasoned travellers. We booked a complete package including air fare to minimize problems- one flight was delayed and then cancelled ,missing embarkation. Instead of getting a flight the next day, it resulted in a stay over -one night in Toronto and one night in Cozumel to board the ship resulting in receiving only 7 days of cruising instead of 10 day WTHOUT ANY COMPENSATION for the missed days for which we paid in full. They had the audacity to charge for gratuities for the days missed. Dinner reservations are a farce. This obstinate and unforgiving service compelled us to write this review. Serving personell in all the restaurants were excellent except for Jacques,. Here the food was bad and pesonell were very slow. The public rooms were very uncomfortablly cold. Read Less
Sail Date February 2017
We will never travel on Oceania again. Rampant sickness -- the previous sailing of the Marina also had sickness involving the crew and passengers. It carried over to our cruise. My wife was violently ill for more than 18 hours. The ... Read More
We will never travel on Oceania again. Rampant sickness -- the previous sailing of the Marina also had sickness involving the crew and passengers. It carried over to our cruise. My wife was violently ill for more than 18 hours. The response from the medical center was terrible. My wife never saw or spoke to the doctor, who nonetheless prescribed a course of treatment that involved taking antibiotics that had the same side effects that she was already experiencing. The nurse could not have been more dis-interested, except to make sure that we were quarantined. Oh yes, and please sign these releases authorizing Oceania to charge you for the medical services even though the nurse told us that the costs would be covered by Oceania .... and please sign this release authorizing Oceania to release medical and other information to such organizations as the FBI (I am not making this up!!!!). I refused to sign. Poor service -- a waiter in one of the restaurants made a sarcastic and demeaning comment to my wife when she was inquiring about a menu item. It ruined our evening and we ended up leaving the restaurant and eating elsewhere. Dealt with Reception Services on 3 separate occasions. First expressed concern about being charged for a particular service, given assurances that it would not be charged, then having to deal with them to get it removed from our bill. When my wife was ill I went to the medical center (closed of course!), then read the sign that said go to Reception Services if an emergency. Reception Services response -- "we are not medical people, wait until the medical center opens up and get in line". Why have a sign that refers you to Reception Services for help if no help is available? Because we believed that the ship remained unsafe (sickness continued to grow in numbers), we decided to leave the ship at the next available port of call after quarantine was lifted. I was presented with a bill that included payment for shore excursions that were part of the original cruise package, including ones that we were not able to take because of quarantine and ones that were scheduled after we left the ship. I was also charged for other items that were not supposed to be included. It took some effort to have them removed, but not without "attitude" on the part of the Reception Services staff. Poor Communications It was difficult to get information about what was going on around the ship with the sickness. There was both the "official" announcements and the information provided by individual crew members. The information from crew members proved to be more reliable (the "official" announcements only gave the bare information and only what they wanted you to hear). Some services were "temporarily closed", but in fact never opened. Even Poorer Response When we told them we were getting off the ship because it was unsafe (because of the sickness) we asked for compensation. We were referred to "Guest Relations" in Miami. What a joke that is. Guest Relations does not talk to guests. You have to write them and they will get back to you within 3 weeks (maybe). Well, it took a lot longer than 3 weeks and of course the response was we will give you the equivalent of 2 days cruise credits so long as you use them in the next 12 months. Everyone who was affected received a letter from the ship's Master with this offer (except us of course). In short, we paid good money, and Oceania offered us something of no value in return. Oh yes, it took more than 7 weeks before anyone even offered an apology. Read Less
Sail Date November 2016
This would have to be the most difficult review I have undertaken and I know many of you will find it hard to believe, that the following occurred on our first cruise with Oceania, on the fairytales and folklore Baltic cruise. As a past ... Read More
This would have to be the most difficult review I have undertaken and I know many of you will find it hard to believe, that the following occurred on our first cruise with Oceania, on the fairytales and folklore Baltic cruise. As a past cruiser with Seabourn, Regent and Celebrity, I looked forward to experiencing Oceania on what was, a wonderful 19 day itinerary along the Baltic region. Regrettably, it was a nightmare from check in to check out. The start of our cruise was the worst I have ever experienced in any form of travel. Check in, was simply disgraceful. In brief, some 150 cruisers who booked this cruise leg, were not on the passenger register list provided by head office in Miami. Accordingly, they and we, were not allowed on the ship. All affected cruisers were forced to stand aside and wait in a small confined corner of the pier entry, like we were naughty children, whilst the crew debated with English border force and attempted to determine what the problem was. During this time, no one from Oceania sparred any time to consider all those waiting in disgusting conditions. The necessities of life, like getting some water, food, additional space or chairs for those affected, especially the elderly and frail amongst them, did not even enter their minds, over the 3 to 4 hour period. Totally incompetent and that is understating it ! Some of those who waited and waited, desperately required the use of toilets, but were hesitant to leave, in the event, they would be called and permitted to enter the ship. It was quite sad to witness this situation, in my normal occupation as General Manager/President of a large construction company and distressing to many of those cruisers affected. I saw two women so distressed they started crying as they feared they would not be allowed on the ship. Terrible. Personally, after witnessing this debacle continuing for far too long, I requested the attendance of the captain, cruise director and general manager on 4 separate occasions, as the current crew team were overwhelmed and simply incompetent. My requests were unsuccessful and denied. It was bewildering and beyond belief that my request was denied. In a desperate attempt to get someone to view what was happening to all those affected and the level of distress exhibited, I called the Oceania 24 hour emergency line, to which no one answered. I could not believe it, no one answered. So, no leadership present, no assistance to those long suffering affected cruisers and now, no available emergency support. How does this happen in today's world ? In a totally frantic environment, the crew started to issue ship passes on a progressive basis, with no apparent order at all, where some cruisers who had waited for 1 hour entered and others including us waited for 3. My pass was printed twice, with them calling our names as we finally started climbing the gangway. Honestly, it was a circus, a disgraceful and incompetent one at that. But it doesn't stop there, it got worse. Once on the ship, not only was there no record of our (and others) attendance on the cruise, all excursions pre booked were gone, with other cruisers booking those apparent available spots. All reservations for the speciality restaurants were also gone, with similar double booking occur. Once affected cruisers found this out, well you can imagine the anger was at boiling point ! But it continues, yes, it only gets worse, the Oceania provided ship credits were also lost and finally, no access to the Internet was provided due to the lack of records. To compound all this, as many were not recorded as cruisers, their rooms were simply not made as they were recorded as empty. What an incompetent administration effort on behalf of Oceania Miami head office. It is clearly obvious, that the data which is transferred at the end of each cruise with the new cruise data, was incomplete. But when the crew tried to review this matter with Miami, due to time difference, no one was available. Remember that unanswered emergency call I mentioned earlier. Unbelievable ! To top it off, once ship had sailed, I received a call from reception seeking some of my passport details, as was required from others on the ship. I enquired why ? Then, what exactly do you require ?. It so happens that no passport details were on record, even though I had provided these 12 months ago and confirmed before departure from home. So this ship, the Marina, left port, with the Captain, not being aware of the complete details of all his cruisers and corresponding luggage on his ship. Tell me, what captain of a ship, plane or any vessel, allows a depart unless there is a complete and accurate inventory list of every single person on this ship. What crew member after noting the problem, not contact each affected cruisers immediately enquiring for these vital details, BEFORE the ship leaves. Simply, in today's world of security risk, there is no other way to describe this breach other than a fundamental failure in all the required security protocols and such is the seriousness of this breach, I will be advising the authorities of it, as it should not happen, never, ever. I condemn all responsible for this fundamental breach of our security. Not only did Captain Leo Strazicic not attend or enquire of the suffering cruisers which still astounds me, but in the 10 days of the first leg of this cruise, I never saw him walking around the ship, attending the captains cocktail function, nothing ! After a wave of complaints, at times heated abuse from those affected, numerous meetings which continued for 4 to 5 days after departure, finally, Oceania acted in their view, where they provided a $ 150 credit. You have got to be joking ? As one cruiser said to me, "I drank that in an hour to try and calm my nerves !" How does $ 150 per suite resolve the lost feeling that you normally feel, when you walk onto the ship embarking on your next cruise. How does it compensate the tears that numerous women shed, in this totally confusing and challenging environment ? How does this support Oceania motto, "your world, your way" The lack of compassion and attentive care was breathtaking. The captain, the cruise director, destination manager, no one cared, then it all clicked when the second leg started, Captain Leo Stratzicic, Mr Peter Roberts (cruise director) and Mr Peter Morris (destination service manager) all departed for their breaks, which I'm sure they will enjoy, unlike us. Oceania lacked, without doubt or fear of error, the understanding of what determines the point of difference between all other cruise lines. That being, personal care for your cruise experience and attention to ensuring you are happy. Simple things like, no glass of refreshing juice, water, cold towel, whilst you check in. Returning from excursions, no refreshments and welcoming crew members. At the pool, at bars, a lack of serving staff to provide drinks which is puzzling given they charge you for drinks. A bottle of champagne is provided in our penthouse suite, which honestly, we didn't even open, the moment of happiness being on another cruise was gone. I was dreading what we just went through and wondered what we would be confronted with in the future. The direct crew that deals with you on a daily basis, such as our butler, the waiters, they all try to do the best, but obviously lack the necessary level of training that is consistent with Oceania's promoted alleged level of personal service. They were poorly supported and let down by their leaders. The reception desk is difficult, probably due to abuse they had received by frustrated cruisers. Restaurant reservations frankly, was useless, not able to assist with any simple request for instance, altering a restaurant reservation. It was simply too hard for them. It was so poor, I felt that they simply, did not care. We had better success with the managers. As mentioned earlier, excursions office was incompetent and dismissive of a number of cruisers who had lost their booked trips. I witnessed the manager, Mr Peter Morris, not even batting an eyelid, when a woman who had booked and paid for 14 excursions, commenced crying. Needless to say her husband was justifiably annoyed with the lack of required compassion and care. Hell after they left, I expressed my view that his conduct was disgraceful and how could he make women cry ? Again, didn't bat an eyelid ! The only positive I can express on Oceania, is on the food side, it is very good, especially the speciality restaurants. Red Ginger (Asian) an absolute highlight for me, followed closely by Jacques (French cuisine), then Toscana (Italian) and Polo Grill. All these require reservations. So, after all this, honestly, I just wanted to get off this ship, the experience had ruined our holiday, a $ 28,000 AUD cruise holiday. And even then, I couldn't get off the damn thing. Disembarking was an absolute disgrace as well ! Here we are, over 1 hour late, hundreds of people jammed in tight, on the 5th floor, desperately trying to get off, but we could not, as the luggage was not totally removed off the ship. The new cruise director, David, apologising to all, but everyone had simply, had enough. To top it off, a large contingent of Chinese cruisers, who pushed, rudely bullied there way like a thundering heard of cattle throughout the second leg, ignored the pleas of David as he told them they had to wait. Again, I saw a woman suffering anxiety as she was so concerned she would miss her plane flight home. No one there to help, guide, or lead. Again I took upon myself to make way so she could at least get off as quick as possible. Then it was mass hysteria trying to get a cab, as everyone got off at once rather than a programmed and time consumed manner. Again, no one to direct cruisers, no indication where your bags were, amongst the thousand stored. A total and absolute disgrace. This unforgivable conduct, unprofessionalism, incompetency and total disregard to the safety and well being of its clients, I place at the steps of senior management who lacked clear leadership, ability to make decisions with the necessary compassion and understanding to act immediately upon discovery of fundamental failures, all of which they caused. Every single one of them. And it starts from the top, from head office in Miami which I will be clearly expressing to Mr Jason Montagne, their president upon my return. So would I return back to Oceania, definitely not. Even if they were the only cruise line on earth. I will be returning back to the excellent service of Seabourn and Regent cruises, where at least, you are treated as a valued customer, for the same cost of this sad and terrible cruise experience. If you want the Oceania type of casual service, do yourself a favour, go to Celebrity cruises for at least half the cost and be actually treated better rather than be treated as a herd of sheep. Read Less
Sail Date June 2016
My wife and I have cruised on over 10 different lines. This was a Special Anniversary Cruise. We spent Three days in London touring prior to Embarkation in South Hampton. Embarkation was a disaster. We had booked back to back cruises- ... Read More
My wife and I have cruised on over 10 different lines. This was a Special Anniversary Cruise. We spent Three days in London touring prior to Embarkation in South Hampton. Embarkation was a disaster. We had booked back to back cruises- Folklore and Fairytails - 19 days total cruise. All 136 people, 68 State Rooms whom booked the Folklore and Fairytails back to back, had the same experience. Oceania lost all our booking information. When we showed them our confirmations, they would NOT accept them. We couldn't board the ship in South Hampton for approx 3 to 4 hours. Oceania had lost our entire bookings. No one from the ship came to explain the problem, nor offered water or food or chairs, Totally ignored by Oceana staff. Upon finally boarding we found out that all of our Shore excursions, restaurant reservations were all lost. Oceana Staff would not accept the fact of the written confirmation proof of our booking and paid shore excursions. Staff at Destination services was Rude, Unapologetic & made it clear THEY DID NOT CARE. We had to fight to get anything from the Reservations Desk & Destination Services. We were to receive champagne in our suite. Upon arriving at our suite, the champagne was warm, the ice melted, the room was being made up. It took four days to begin to get information regarding our tours, mean time the destinations services booked other people into our tour slots. We then had to argue more that we had booked the excursions prior, before the Crew begrudgingly acknowledged the error and said "OK, you can go". Attitudes were surley, rude, arrogant. Managers were always unavailable. Oceania offered $75.00 ships credit each person with a half-hearted at letter of apology. Credit for lost Shore excursions took 12 days to get the ships dollars offered converted into US Dollars which we were charged when we booked. Fought Oceania to return monies owed in actual US Dollars. Most Shore Excursions were Fair to Good, but not exemplary. Internet Services worked 50 percent of the time at best. Continuous problems, Few Real Solutions. SHORE EXCURSIONS: We went to : Paris, France OK but hurried, Bruges, Belgium Cancelled by Oceania - fought to get money back, NO Reason for Cancellation. Antwerpe, Belgium, Good Tour, informative. Amsterdam, Netherlands, Fair Tour, Not outstanding, Guide went thru the motions. Hamburg, Germany, Good Tour, Informative, Colorful, Fair Guide. Kristianstand, Norway, Good Tour & Guide. Oslo, Norway Another Good Tour So-So Guide. Gothenburg, Sweden, Very Good Tour and seemingly interested Guide. 2 days in Copenhagen, Denmark, No Tours Available for Back to Back Cruisers, Oceania Dropped the Ball again. Not even helpful with information as to what to do or see on your own, Getting around town or anything. Helsingborg, Sweden, Not outstanding, Guide went thru the motions, Berlin, Germany, Good Tour, and Informative, Engaging Guide. Riga, Latvia, Another Good Tour, So-So Guide, Tallinn, Estonia, Tours were Poor at Best, watching movies of sites was not what I expected. Poor. 2 Days in St. Petersburg, Russia, Sites were interesting, Guide was Helpful, but Bus Driver was Rude and Uncooperative. While In St Petersburg, Russia, we went to the Ballet at the Hermitage. High School Students performance at best. Nice performance of Swan Lake, but NOT Real Ballet. Helsinki, Finland, Beautiful Sights, So-So Guide, More going thru the motions. Score out of 1 to 10, 4.5 at best, Stockholm, Sweden, Disembarkation, Spent One Night at a Hotel which Oceania offered, was Utter Chaos. Six Buses at one time, Luggage all over the Place, Oceania must Own part of the Hotel. Not Co-ordinated by Oceania at all. 300 people in the lobby at one time. Absolute Bedlam. More reasons NOT TO CHOOSE TO SAIL WITH Oceania. Your Dollar Spends better with other Cruise lines. Who also treat you like a Customer ! ! Crystal Cruises is far Superior in every way. I would be hard pressed to openly sail with Oceania again. They owe me for a 19 day FAILED CRUISE. NOT WORTH THE MONEY ! ! Read Less
Sail Date June 2016
I have just completed my eighth voyage with Oceania Cruises. The introduction at the beginning of the Cruise Document package wished me an “unforgettable cruise”. It was an “unforgettable cruise”, for all the wrong reasons. In ... Read More
I have just completed my eighth voyage with Oceania Cruises. The introduction at the beginning of the Cruise Document package wished me an “unforgettable cruise”. It was an “unforgettable cruise”, for all the wrong reasons. In fact for me it was a disappointment. I opted for this cruise against a variety of others available because it was going to Easter Island. As you must be aware by now Marina did not land passengers there because of “inclement weather”, blue skies notwithstanding. I understand the logistics of the decision, but question it. We have been landed in other ports under worse conditions. Wind and seas at Sinop, August 31, 2010 being a prime example. Had I known that not landing was a possibility, I would not have booked this cruise and instead I would have chosen to fly from a South American destination. Your company listed a weather advisory for Pitcairn Island. Why not Easter Island? I found out later that not landing at Easter Island is the rule rather than the exception. On two previous Oceania Cruises I was told that they made landfall on only two of the four days there. So including our cruise that is a 67% failure rate and that I believe should be noted in the itinerary as “Landing at Eastern Island, weather permitting”. The captain didn't bother to hang around for the second day claiming bad weather forecasts. Weather forecasts for most of the trip were unreliable as is the predicted weather pattern for that part of the Pacific. I think the cruise could have profited from better scheduling. For example our plane got into Tahiti at 8 pm precluding us seeing that island. We could have landed in the morning and had the day on the island. To make matters worse my luggage was still in LA. Then to complete that part of the story, when I arrived home in Toronto, my luggage was still vacationing in Houston. Oceania arranged the flights. Most of the staff was very good. Our cabin (7080) stewards Alexandra and Lam Kam (spelling?) were excellent. The entertainment staff - Annette, Bronte, Bethany, Kirsten, Lewis, and Samantha were very good on stage and their attitude and friendliness at the various activities they monitored despite crowds of upwards of 50 wild-eyed passengers vying for the honour of throwing bean bags or putting, was exemplary. Katie Mussler (Social Hostess) falls into the category of superb person and friend. I enjoyed high tea frequently with several of the above. General Manager Dominique also deserves kudos for his overall visibility and eagerness to help. He also merits much credit for arranging a Seder on Passover. Two sour notes. I only ate in the Grand Dining Room seven times and on five of those occasions found the service quite slow (2 and a half hours?) and inefficient (wrong dishes served, or omitted). Whether this goes back to the kitchen preparations and then becomes magnified up the chain of service to the dining room, I don't know. The staff at Jacques seemed to be quite sullen compared to the great ambiance in the other three speciality restaurants. Then a request to have ANZAC Day Memorial Services listed in Currents met with a flat rejection. It was only on ANZAC Day that we were able to gather a group, but couldn't inform everyone and many members of the Commonwealth unfortunately missed the service. The excursion system was a failure. We couldn't book from home as we were told all listed excursions were full. As late as two days before sailing the explanation of full excursions and being “put on a wait list” was given to me. Yet when we arrived on the ship, magically several more excursions had been arranged. Surely these weren't arranged at the last minute. Our anxiety about getting on excursions could have been alleviated had we been told by the Oceania staff when we called that more excursions were being scheduled. The glass bottom boat excursion in Rangiora was a rip off and we should have had a partial refund on that one at least. An hour tour became 40 minutes including time to get to the site and then the gentlemen guiding us had a great deal of trouble with English and spent a lot of time chatting with other boat operators in the vicinity. Other tours were well overpriced as we found tours when we got off the boat for about a quarter the price for the same tour. One last occurrence which left a bad taste in the mouths of many. Big “O” points. Seems inflation hit the redemption scene big time. Some examples of previous cruise points for a 10 day cruise against this 16 day cruise, – umbrella 30 points, this cruise 150; tote bag 35, this cruise 150; T-shirt 35, this cruise 80; baseball cap 25, this cruise 75. And there are other examples of this inflation of points. I can understand a nominal increase in points required, but 5-fold – ridiculous. Lots of excuses and reasons for this, none satisfactory. Despite the great service, excellent food, friendly staff (entertainment and social hostess in particular,),and because of the disappointment at Easter Island, Tahiti, and others noted above, the Cruise rating for this particular cruise hovers around 0/10. Read Less
Sail Date April 2016
17 night cruise started in Papeete. Easter Island was on the itinerary for this 17 night voyage. It was the only reason I chose this particular cruise. We were due to have two days on the island. Having arrived on time the Captain ... Read More
17 night cruise started in Papeete. Easter Island was on the itinerary for this 17 night voyage. It was the only reason I chose this particular cruise. We were due to have two days on the island. Having arrived on time the Captain decided that the swell of the sea was too great for disembarkation. After just a few hours he made the decision to sail away to Peru. I found this unbelievable. He didn't even wait to see if the weather changed. Interestingly he was able to allow the comic to get on board along with some food supplies. This took place without incident. Hundreds of passengers were devastated with his decision to sail away and we were not even given a full explanation of his reasoning. Passengers gathered in the reception in order to complain and the concierge and other staff walked away from the passengers which I found highly unprofessional. The atmosphere on the ship changed after this incident and the relentless days at seas that followed were a total nightmare. The Machu Picchu trip booked with Oceania at the end of the cruise was a rip off. We were asked to obtain Doctors permission to undertake the four day trip. Not once was I asked if I had the permission so why did I bother, clearly no one else did! In my group of 14 people there were three disabled guests who couldn't cope with the terrain. These guests held up our group and together with a gentleman who was suffering from dementia totally ruined the trip and I didn't get to see all of the iconic Macchu Picchu site. I couldn't have been more disappointed, especially as I didn't get to see Easter Island. I wrote to Oceania when I arrived home explaining all the things that had gone wrong. Interestingly an email arrived yesterday which clearly stated that Oceania were not responsible for anything! It appears to me that Oceania can act and do exactly what they want, when they want, hiding behind a whole host of excuses and never take responsibility for anything or anyone. It is simply incredible. This trip was the most expensive one I have ever taken and it has to be the very worst holiday I have ever experienced. I believe that Oceania sold a cruise that was not 'fit for purpose'. Read Less
Sail Date April 2016
We had food and service issues from day 1. Chipped glassware, and a string or hair in my dessert, in the main dining room. Raw hamburgers at the grill for lunch, not once, but twice. Nothing was ever served hot, just warm, and the ice ... Read More
We had food and service issues from day 1. Chipped glassware, and a string or hair in my dessert, in the main dining room. Raw hamburgers at the grill for lunch, not once, but twice. Nothing was ever served hot, just warm, and the ice cream was always like mush. We met with the concierge, who was lovely, but wanted us to speak with the 2 food and beverage managers............2 bafoons, who could have cared less, and spoke in a condescending way to my husband and I. They were just plain rude. The ship is beautiful, but that's where the good part ends. Oceania should stick with the smaller ships, as they don't have a clue about accommodating 1200 people. The othe service was mediocre, at best, and whenever they provided shuttle service in ports, it was a disaster...long lines, and not enough buses. They nickel and dime you to death for everything onboard, from drinks, to internet, to shore excursions. Shame on Oceania...customer relations will only listen to complaints in writing, and we emailed Sept 16th, but have yet to get an answer. DON'T Take Oceania...........poor service.......NOT A LUXURY CRUISE Read Less
Sail Date September 2015
We'd heard great things about the food on Oceania. Of course we'd also heard there was nothing to do on the ship(quite true). But let's get back to the selling point -- the food. Well maybe it would have been better if ... Read More
We'd heard great things about the food on Oceania. Of course we'd also heard there was nothing to do on the ship(quite true). But let's get back to the selling point -- the food. Well maybe it would have been better if they hadn't gotten to the Noro Virus, or as they preferred to describe it, a gastro-intestional virus stiking more than 2% of the passengers. Because once they got the sickness bye bye to snacks. Bye bye to carpaccio or raw fish. Bye bye to medium rare steak. But even before that, the food in the Grand Dining Room was certainly no better than the food on any other ship. And the specialty dining rooms never seemed to be available when we tried to book an additional night(you get four. Some people got another thirteen or so. We didn't). We didn't despite being in concierge and on that note, worst concierge ever. Don't spend the money for that. I found most of the crew pleasant and accommodating, but the conciergess, Tom and Javier, you know who you are, were a lot of talk and no follow-through. Also worst embarkation ever. Twenty-five minutes and the ship cards had the wrong photos on them: the credit card was wrong: the lunch arrived two hours after the ship sailed. And, oh, yes, because we were in concierge level we had priority delivery. Read Less
Sail Date April 2015
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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