1 Helpful Vote
Sail Date: July 2011
Oceania's Route of The Vikings—July 1-15 The good news—Marina is a pretty ship. Our room, a penthouse suite, was great. Lots of room,walk in closet,well laid out, good bathroom. Hard to beat. Our butler, ... Read More
Oceania's Route of The Vikings—July 1-15 The good news—Marina is a pretty ship. Our room, a penthouse suite, was great. Lots of room,walk in closet,well laid out, good bathroom. Hard to beat. Our butler, Ghosh, was fantastic. He took good care of us as as we did of him. Now dear Cruise Criticer, comes the bad news. How bad is the news? Let me count some of the problems. 1-Food-Lame. Runs from adequate to unacceptable. The food on Regatta some years ago was far better. A company extolling its food in its brochures comes up very short. To wit: A veal chop in Toscana is very fatty. The chef said come back I'll take care of you. We came back. All he could do was cut the fat, half the chop, out. We did not order it. Toscana was saved for us by the Maitre' D, Giuseppe, who gave us the best dishes available. 2-Restaurant staff, though extremely nice, are novices for the most part making service slow and choppy. The few professionals on board are frustrated and burned out. 3-Polo Lounge. Filet Mignon ordered sliced came back cut width wise. A novel approach that can only be learned at Mc Donalds. Terrible strip steak which is overcooked. Never heard of a steak house that did not have a NY sirloin. I have now. We did not return to Polo. 4-Red Ginger-Beautiful restaurant with bad food. Stick with the Sushi. Unlike the meats the sushi quality was fine. 5-Jacques- Best of a poor group. The cassoulet, though strange, was good. All else adequate. 6- Main dining room was adequate. They try but service is poor because of lack of training. Maitr' D's try very hard but it is a Sisyphisean job. 7-All the restaurants put things on the menu that are not there. Order Udon noodles one gets spaghetti, Coquille St. Jacque brings you scallops and potato in a butter sauce, cassoulet sans any confit. Koulibiac turns out to be a fish loaf not a hot fish, salmon, in puff pastry. Etc.etc. etc. 8-Very limited and grossly overpriced wine list. Especially since there are no taxes at sea. Found a pretty good value on the list and lo and behold they were out of it the next night. Much complaining resulted in them finding it. Very petty. 9-Overall attitude at reception not good. Generally you can get service but you need to fight for it. Lots of rules to be ignored. Tipping policy is outrageous. Mandatory tipping always results in poorer service. I eschew it and tip according to service. Oceania does not make that easy. 10-The days that tender service is necessary are a horror . Those paying exorbitant prices for tours through the ship are boarded first. This leaves a majority of people sitting around and waiting to board the tenders. 11-Management availability is nil. I wrote two letters to the CEO before leaving. Both went unanswered. Our luggage, which was supposed to be "priority delivery" did not show up in a timely way. Many calls to the General Manager were answered by robotic staff. Nothing was accomplished nor any apologies tendered. Sort of like a 2 star hotel. My take is that Oceania views its customers as the travel agent not the people who pay full fare. They are better at crowd control than service. There were an astounding number of travel agents on this cruise. My guess is that this business plan will fail ultimately. In any case I do not feel that I received value for my money so I will not be returning to Oceania. I know that many of the non-cognizanti will jump on this review and defend the lame services of Oceania. That is just fine. Please remember this review is MINE and reflects MY very well considered views. This particular Emperor is in need of a really good tailor. He is so naked he should be freezing. I suggest that Oceania allow the people who wrote their brochure run the cruise line. The difference between reality and the brochure is in line with The Emperor's new clothes. Ports:  Reyjavik,Dublin,Isle of Man very worthwhile. Belfast and the Bird Island of Vigur are losers. Read Less
Sail Date: August 2011
We had looked forward to this trip because we were waiting for Oceania to introduce a ship made to their own specs (not from the old Renaisance Line). We chose this particular cruise because of the Ports to be visited, although due to ... Read More
We had looked forward to this trip because we were waiting for Oceania to introduce a ship made to their own specs (not from the old Renaisance Line). We chose this particular cruise because of the Ports to be visited, although due to weather we missed two ports completely and were moved from Honfleur (a destination for some) to Le Havre. PLUSES This is a beautiful ship with a well-thought out layout. Specialty restaurants are free of charge and three of the four specialty restaurants are outstanding�we were not impressed with Jacques (although others were). Free cappucino and soft drinks. Open dining with no multiple seatings (first and second) or fixed tables. MINUSES Too many to name. But here are a few (not in any particular order): Limit of times to visit the specialty restaurants although we knew of many people in the same cabin category who were there more than their allotment. The food in the main dining room and the terrace no better than other cruise ships that charge much less. Several uncooperative and frankly surly staff members, particulary the restaurant reservations person. We met many staffers whose first response to a question was 'NO', not 'I will check into it'. The O tours were unreasonably priced. Our trips were 1/3 to � the price of O's offerings, including transfers from port to towns or airport. Showers are almost unusable�too small, hard-to-use controls, over-flows�we met nobody who didn't comment on this. Safe is so high in the room..anyone over 5'3 would be unable to see the contents. VERY poor value compared to other ships such as Celebrity (Aqua Class) which is almost half the price, or even Crystal which is better for the same price (or close). MANY U.S. People were extremely upset to discover that U.K. Residents paid at least ONE HALF what U.S. Residents paid plus they got $1,000 cruise credit (yes, they did not need airfare, but that does not account for the discrepency). There were some 'HIDDEN' pluses that we were not informed of..like asking for senior rates at ports for transfers, museum entries..getting cash back for cruise credits. We never did meet out stewardess, and had to point out that we had no soap left after 8 days..never have been on a ship before with this lack of interaction. Entertainment was not better than high school productions (and that comment probably insults a lot of high schools). Little concern that we missed two ports entirely and Honfleur was changed to Le Havre. No offer to contact our private tour companies for the changes or compensate for out missed opportunities. BOTTOM LINE: Oceania will not be seeing us again. There are too many other better options at sea. Read Less
1 Helpful Vote
Sail Date: November 2012
We took our 7th cruise on Oceania,(I've taken 47 cruises all tolled) and our first on the Marina. Though we prefer the smaller ships, we were curious to see if the Marina was as exceptional as many said. We had a concierge balcony ... Read More
We took our 7th cruise on Oceania,(I've taken 47 cruises all tolled) and our first on the Marina. Though we prefer the smaller ships, we were curious to see if the Marina was as exceptional as many said. We had a concierge balcony cabin on the 9th floor. Although the cabin was bigger than on the small ships, it was poorly laid out. We had a twin bed configuration, which put one bed so close to the closet you practically stepped into it if you got up at night in the dark. Also, only one person could access the closet area at a time. The 2 power outlets in the desk area were so close together that you could only use one at a time. The bathroom although larger than on the Regatta (etc.) was a joke. The tub was useless, except to hang laundry. Older people generally have trouble stepping over the side of the tub, and if there is any ship movement it could be a disaster waiting to happen. The shower enclosure was as small as on the small ships, only less convenient to move around in or exit. The area in the cabinwhere the couch was located was about the same size as on the smaller ships. In short, it did not feel like a more spacious stateroom, with the exception of the balcony, which did feel a bit larger. The public rooms weren't much better, as far as furniture and configuration were concerned. Horizons was like a barn with extra heavy chairs that were difficult to move around--much like the chairs in most of the bars. The color schemes left me cold, and the venues couldn't hold all the people who wanted to use them if there was a large function. The Marina Lounge design was a disaster as far as sight-line was concerned. The library was another problem--if people were sitting in the chairs it was hard to access the book shelves behind them. And the coffee bar was next to the library, so you often heard loud conversations when you were trying to quietly read. As for the food, we ate almost all meals in the Terrace cafe and found the food to be mediocre at best. The salads were boring and unimaginative, the entrees were repeated over and over, and with the exception of the grill food -steaks, lobsters and hamburgers, much of the meats were tasteless. It was apparent they were using cheaper cuts of meat. It seems Oceania is much more concerned with presentation rather than taste. Oceania's policies and practices are also a source of disappointment. They are still nickle and diming passengers to death--things like paying $3.95 for a "setup fee" for the internet, when you set it up yourself and they do nothing; or $4.00 for using the washers and dryers. They're excursions are so overpriced, no one in their right mind would take them, and their 18% gratuity is about 3% too high, especially since you pay gratuities on the ship anyway. I caught bronchitis on the cruise, and began taking antibiotics that I had brought with me for that purpose, but my throat was extremely sore for 3 days, so I thought I'd better get a strep test, in case I had it--I didn't want to infect the rest of the ship. I went to the Medical clinic, and asked only for a strep test. They insisted I had to see the doctor, for a charge of $145 just to walk through the door. When I told the doctor I had bronchitis and was taking Biaxin for it, he said "who diagnosed you?" I told him I have chronic bronchitis, and I diagnosed myself. He said I had to have 2 tests before he would give me a strep test. One was a CBC test, the other a test for "the type of Bronchitis", which I had NEVER had in all my years of treatment. I refuse to take the second test, and questioned the need for both tests, other than to charge me more money. He got furious with me. They finally did the strep test (which was negative) and tried to give me some medication--some of which I already told the Doctor I was taking - (he said I wasn't taking the right medicine--then prescribed the generic version of the SAME medication.) He also gave me some medication I said I would rather buy at the farmacia in town, but he said I needed what they were giving me. I was charged $193 for 6 Claritin D pills, an Robitussin -equivalent cough medicine and the same antibiotic I already possessed. This medication sans antibiotic would have come to about $20 in the farmacia. My total bill came to $495! I was livid, and complained loudly to the Executive Concierge who finally intervened, and after another confrontation with the doctor, I received a phone call saying there had been a "mistake" in the charges for the medication, and if I returned the antibiotic which I hadn't taken, the medication charge would be adjusted to $26.00. Still overpriced, but I accepted it. My total bill was reduced to $326. Needless to say, the whole experience left a very bad impression on me, especially since the medical personnel are Oceania employees. Overall, the rest of the service on the ship was excellent, the concierge lounge as very nice, and the ports were great. But this will be our last Oceania cruise--there are other cruise lines that are a MUCH BETTER value for the money, have equally as good or better food and service, and are more passenger-oriented than food-oriented. Read Less
Sail Date: November 2012
My husband and I had booked this cruise because it visited some different places. I particularly wanted to visit Volos because it offered a trip to the Meteora Monasteries in central Greece, which are otherwise hard to reach. So we were ... Read More
My husband and I had booked this cruise because it visited some different places. I particularly wanted to visit Volos because it offered a trip to the Meteora Monasteries in central Greece, which are otherwise hard to reach. So we were more than disappointed when told on boarding the ship that this stop was cancelled. Because of the problems with Superstorm Sandy, the ship was staying an extra night in Istanbul to wait for some US passengers having difficulty to catching the ship. As we had already spent 2 nights in Istanbul and it was our 3rd visit, this was of no benefit to us. Then, to add insult to injury, Oceania would not refund the full cost of the tour!!! We had taken out an Unlimited Collection pack which allows as many tours as you want - this was primarily because the tour to Meteora was $259 each. Oceania would only refund $198 each, as they apportioned a lower amount per day!! I am sure this is why Volos was cancelled instead of the other ports - it saved Oceania money - we met lots of other passengers doing the same tour as us! So far from offering compensation for our loss of this port, Oceania made money from us!!!!!! 3 days later we visited Rhodes and again Lindos was somewhere I had always wanted to visit. We had booked a trip to Ancient Lindos including the Acropolis there but, because of a strike, it was closed. So Oceania offered a trip to a village plus snacks (available on the ship for free!) and ouzo (which I wouldn't have as a gift!). We said we would like a refund but were told WE had cancelled the tour so would not receive any compensation!!!!!! Eventually, after lots of argument from us and others, they offered an alternate tour to Rhodes Town - not as good but at least something for our money! But what stress - we don't need it when on holiday. Other comments about cruise: Cabin nice, good bed, good bathroom Staff generally very friendly and helpful Food very average. The menu was exactly the same as Regatta in both the main dining room and the speciality restaurants - exactly the same dishes in the same combinations - I assume this means that they circulate the same menus every two weeks, as it can't have been a coincidence!! Red Ginger was excellent - good interesting dishes - and nice extra touches. Jacques OK but no ambience and lots of tables next to serving areas and very loud because of wood floor. Toscana OK but not as good as on Regatta - the dover sole was covered in a kind of soggy flour mixture! Polo Grill good but not exceptional steaks. Public areas not as good as Regatta - library and coffee areas both were on corridors - nowhere good to sit. Nowhere on ship is there forward visibility so no chance of viewing ports as you arrived- never seen a worse designed ship from this point of view - the staff don't seem to think anyone looks over the side - never any information on when we were going to see nice entries into port eg Crete and Rhodes, you had to find out by accident! Also, we sailed in and out in darkness several times when they could have adjusted the timings slightly to see the views For a supposed luxury line, no luxury eg no damp cloths or cool drinks when you get back on board (all the other ships we saw were doing this, even the lower cost ones). In fact, no little extras at all. On the last night, they removed the bathrobes to clean them. (As we use a robe when we put out our luggage, we weren't sure how we were supposed to do this!!!) When we insisted, they replaced the robe but it shouldn't be an issue - of the 6 cruise lines we have used, none of them do this! Altogether, ship and offerings very average. We could not recommend Oceania to anyone, and their attitude when there are difficulties (like with the tours above) is not our problem - the small print allows to change what we like at your expense! Read Less
Sail Date: November 2012
What an exciting concept see Istanbul with all its highlites and chance to see the Eastern Roman Empire and the changes that took place when Constanople became Istanbul...We arrived 3 day early so as to experience the city on our own...We ... Read More
What an exciting concept see Istanbul with all its highlites and chance to see the Eastern Roman Empire and the changes that took place when Constanople became Istanbul...We arrived 3 day early so as to experience the city on our own...We booked our own room and transportation and we very pleased with the hotel and its location with its proxsimity to the highlites of the city... What I am going to disscribe in my following comments was sent on to the President of Oceania Lines in an attempt to get a refund for what was a disaster on board the ship which included all phases of food, service, and advertised features of the ship. To begin with we were delayed one day in port to pickup delayed passangers who were straned on the East coast due to a hurricane...So we missed a port and the ship steamed nowhere. Once on board we meet the butler on our floor and he promptly told us what he wouldnt do, that being the last we saw of him during our cruise. We bought a drink package, non-refundable, as we could see why based on the service we received by the staff once they saw we didnt have to have a service charge on our order, so they in most cases ignored us. And you would have though they drinks were coming out of their pockets. The various resturants were excellent (Red Ginger) to poor the (Terrace Dining) service was slow the food marginal and in the case of the Terrace we just picked up our drinks on the way in and on occasion set our own table...The staff was short handed, and in some cases didnt understand 'English. The Spa which we were to have exclusive access to in parts of it, was not helpful and were to the point of ignoring you if you didnt have a schedualed appointment for a treatment. We were suppost to have access to the exclusive reading room for our level of room and our pass card never worked...When we would go to the desk down on the main deck usually there was no one who could help us with the problem so we went throughout the cruise without access. The dress code was never inforced and on one particular occassion one of the passangers wore a tee shirt with F/U on it all over the boat... There was no offer from the company after numerous complaints through Visa and with correspondence to the company..There letters never fully addressed our complaints and no offer of a refund was offered due to a lost sailing day...We have travel with this line 4 times and this is the final one, hence the title of my review...NEVER AGAIN Read Less
1 Helpful Vote
Sail Date: August 2014
We've been regular cruisers on Crystal but decided to give Oceania a try because many people told us it was equivalent, and with better food. The food was perhaps a tad better but everything else was much worse. Especially the (lack ... Read More
We've been regular cruisers on Crystal but decided to give Oceania a try because many people told us it was equivalent, and with better food. The food was perhaps a tad better but everything else was much worse. Especially the (lack of) quality on-board entertainment. The Master of Ceremonies was okay but the dancers/singers and other acts were way below Crystal's standards. Their version of 'The Bistro' was a tiny coffee counter with almost no seating. Very uninviting. Staff was a bit 'snooty'. My wife was told she couldn't go into the main dining room for dinner one night due to wearing 'shorts' - she was wearing capri pants, not shorts, and stood up for her rights. We were seated but only after an argument with the hostess. This would never have happened on Crystal where the customer comes first- not a power play by the staff. On-line bookings for specialty restaurants kept that class-warfare going. Once you book a shared table you are told what cabin class your table-mates are staying in. Very gauche and unnecessary. There was no on-board movie theater. Oceania offered DVD check out at the front desk but without the ability to browse. There were no newspapers available in a sub-par library and not much seating anyway. We love walking laps on the promendade decks of Crystal ships. On Oceania that was impossible due to 'no outside access' on the lifeboat deck. Oceania nickeled and dime guests for everything extra. Shuttles to town centers often ran badly, had long waiting times and were unorganized messes. Excursions were grossly overpriced as were transfers to hotels from the ship at tour's end. Oceania charged $299 per person to get from the dock to downtown Copanhagen hotels while the cab fare (payable by credit card) was under $29 including tip. My wife liked the gym very well and was also pleased with the Artists' Loft program (leave to paint). Our cabin staff was quite good. The personal trainer at the gym was very passionate and professional. At certain times of day it was almost impossible to get a snack for my wife, who needs to eat small amounts frequently. Booze was expensive although always available (as a high profit item). Overall, our first Oceania cruise will be also our last and it functioned as a great advertisement for the Joys of Crystal.   Read Less
Sail Date: November 2014
We cruise about once a year, and selection of the trip is primarily driven by the itinerary. This cruise from Lisbon to Rio was very attractive because we had never been to any of the ports, and it was a repositioning cruise with never ... Read More
We cruise about once a year, and selection of the trip is primarily driven by the itinerary. This cruise from Lisbon to Rio was very attractive because we had never been to any of the ports, and it was a repositioning cruise with never more than 3 consecutive sea days. We had heard so much about the food on Oceania that we thought it would be a perfect match for us (we love cooking and I have a big vegetable garden in the summers), but it was not to be. We went early to Lisbon to see the area before the cruise, so we simply took a taxi from our hotel to the terminal. We had a PH suite (our first suite ever) and had been told we could board around noon. From the Cruise Critic boards, however, I had learned we might be able to get on as early as 11, so we arrived then. There were already huge lines of people waiting to board. There seemed to be little differentiation between who was allowed to board and who wasn't. We walked around the lines and asked and were told we could go ahead and board because we had a suite. But others who did not have suites were also being allowed on. If we had waited until noon to arrive, I think we would have been swallowed on a flood. I would term the whole situation lightly-regulated chaos. Once we were on board, we looked around the ship to get a feel for what was where, and we went ahead and booked spa treatments for the sea days. We sat to have some coffee at the wonderful Baristas (where we would later discover their superb frozen coffee drink), and our cabin was announced as open. So we went on there, dropped our carry-on luggage, and decided to have a light lunch (we fortunately had eaten a large breakfast at our hotel). Our initial meal in the Terrace Cafe was unfortunately to be a fore-bearer of coming meals. My wife chose a piece of the roast beef, the rarest she could find, and a Caesar salad. I also got a Caesar salad but I liked the way the pork cutlets looked, so I picked those. Her beef was absolutely flavorless, tender enough but with no taste. This was the first of an unrelenting line of bad beef dishes. She then tasted the salad and declared it had no more flavor than the beef. I likewise did not like the salad, but we both chalked it up to having been mass produced. I then attempted to cut my pork, and I would have needed a chain saw to do so. I did finally manage to get a small portion on my fork, but needless to say I was unable to chew it. WOW! What an introduction to the renowned Oceania food. We had the prestige alcohol package, so we each ordered a glass of wine and decided to try again for some food at dinner. By the way, one other thing we had heard about Oceania was how superb the service was. No one offered to take our trays to the table for us, and in the ensuing 2 and a half weeks, we had only 2 or 3 instances where anyone inquired. We simply took our own trays, which didn't bother us but perhaps might bother others expecting more service. We returned to our suite, unpacked our bags, met our steward and butler, and generally relaxed. Except for one minor instance, our cabin service was excellent throughout the cruise. We had never been in a suite and hence had never had a butler. We tend to be pretty independent and assumed we would almost never use him, but we were wrong I am happy to say. The highlight of the trip was his serving us a meal from Jacques in our suite on the penultimate day of the cruise. That evening we ate in the Main Dining Room and were underwhelmed. Let me go ahead and fully discuss the food overall because it seems to be such a selling point. At its best, the food on board was the best we've ever had. The Dover Sole (we had it a total of 3 times) was spectacular, and the waiters (and in one instance, our butler) did a superb job of deboning it. The octopus carpaccio appetizer at Toscano may be the single best dishI have ever eaten. But at its worst, like at the first meal at the Terrace Cafe, it was simply inedible. What we did not expect was how uneven the food quality was. We never had a beef dish either one of us could eat. I am a difficult person to serve beef to because I want it so rare. But for a reputable restaurant, the chef should have been able to cook beef rare enough for me at some point on the cruise. My wife was simply disappointed in the beef quality; it was invariably either too tough, flavorless, or both. The biggest disappointment came at Toscano, where I ordered the veal chop. The waiter recommended it medium; I told him I did not want it that done and he assured me that to serve it any less done would make it absolutely inedible. I countered with perhaps medium rare, and he said I would not be able to eat it if it were served that way. I finally relented and ordered it as rare as he thought it could be served; needless to say, it was so tough and dry that it was not fit to eat. As at all the specialty restaurants, we had more than enough to eat, so I did not send it back. We simply moved on to the next course. But I find it interesting that what should be a great piece of meat cannot be served without drying it out completely. It was the biggest single disappointment at the restaurants. We ate at all the specialty restaurants and found Red Ginger to outshine all the others. Jacques was also quite good, although my wife really did not like her lamb entree there. Toscano had its ups and down, but the Polo Grill was poor, as one might expect with such bad beef in general. There is one other food instance that I must mention because of the absolute falsity of the claim. At Toscano, we also ordered Caesar salads again. The menu said they would be prepared table-side, and we assumed a freshly prepared dressing (and I was hoping to get a little extra anchovy in mine) would make all the difference. What a shock. The cart was brought over and on it were a bowl of lettuce, a bowl of croutons, and a bottle of pre-made dressing, the same glop that we got at the first lunch. If the cruise line does not want to prepare Caesar salads to order because of the time, that's a legitimate decision. But to say all are prepared table-side and then not construct the dressing there is an outright fraud. Needless to say, the salad was just as bad as the first time, and we never made the mistake of ordering it again. Cruise strong points: the bed was great, and we thoroughly enjoyed our balcony. We were disappointed that one could not close off the area where the sofa is from the bedroom; the drapes were immoveable. Service in the spa was fine. We did all private tours, but getting on and off the ship at all the ports was easy and uneventful. On days when we did not have an excursion, we went to the gym or the walking track every day. Ordinarily my wife wants to go to the gym, but the view from the track was so enjoyable, we usually used it. My wife lost her room card early in the cruise, and it was replaced immediately. We generally went to Martinis after the Happy Hour crush and were quite pleased with the bartenders and the pianist. It quickly became our favor hang-out. We stayed for several days at the end of the cruise in Rio, so we took our time getting off the ship there, and that experience, contrary to the first boarding day, was uneventful. We undoubtedly took a financial bath with the alcohol package, but I simply did not want to be bothered with having to deal with paying for every drink we wanted. Unfortunately, service in this area was not good. Except for Martinis, where the bartenders came to know us, we had to continually produce our cards, often after ever drink. One would think the bartender or waiter could simply take the card and "run a tab," but that was not always the case. Having purchased such a package on other cruise lines, I found the system on Marina to be overly bothersome. We went to 2 shows after dinner (which is unusual for us; prior to this cruise we had NEVER been to a complete show on any cruise). Both performances were good. That there is no bar service was a bit of a surprise. Overall, we enjoyed the cruise. We loved the weather, compared to the cold of the Mid-West at the time, and we visited countries that we had never seen. Would we cruise Oceania again? Very doubtful. The food certainly was not anything that would attract us back. At least on Azamara and Regent, one can count on the food generally being good quality, even if it can't rise to the heights of quality that we occasionally saw on the Marina. The unevenness of the quality, however, and its unpredictability, was a major disappointment. The service was likewise not on a par with other cruise lines. If the itinerary were absolutely unique, we might cruise with Oceania again, but all other things being equal, we would not choose this cruise line again. Read Less
2 Helpful Votes
Sail Date: November 2014
My husband and I have had our third Oceana cruise in 5 years, -and each one has been progressively worse in several major respects. While the specialty restaurants provide interesting Culinary choices, you only get 4 chances to dine here. ... Read More
My husband and I have had our third Oceana cruise in 5 years, -and each one has been progressively worse in several major respects. While the specialty restaurants provide interesting Culinary choices, you only get 4 chances to dine here. The remaining meals are boring, tasteless, lacking in choices and ridiculously small in portions. They have eliminated so many dining selections over the year that I actually lost weight on our last cruise. As one of many examples we sailed in slough America the entire cruise but the fruit the offered was not fresh, ripe, edible nor did they even serve bananas. The room service is good only if you pay the money to sail at concierge level. The tender service is disorganized and sparsely some ports. Entertainment is not worth going to. You will always find someone to serve you wine or alcohol, presumable because they make their money I honestly think you get more for your money on Royal Caribbean Read Less
4 Helpful Votes
Sail Date: November 2014
First time on Oceania, but will be the last because they did not live up to "consistently delivering excellent service and value", as they state. The Marina ship was very nice and the service on board was fine. We found the ... Read More
First time on Oceania, but will be the last because they did not live up to "consistently delivering excellent service and value", as they state. The Marina ship was very nice and the service on board was fine. We found the food was above average. However, we took an excursion "The Best of Santos & Guaruja" and absolutely horrible. In fact, Oceania's "Award-Winning Tour Program" was disappointing overall (we took 7 of their excursions), but the Santos excursion was a total disaster. We have cruised for years and have never written a complaint or asked for money back on an excursion or anything else. After the Santos tour, we, however, along with a long line of others on the trip, went immediately to the Reception counter demanding complaint forms and refunds. The person behind the counter was trying to control the crowd, a site to behold. Here is a summary of the excursion: - Travel time in the bus was very lengthy to the "largest aquarium in South America". A deceptive play on words since it was the smallest and most uninteresting aquarium we have ever seen. It took only a very few minutes and we were all done seeing what there was to see. There were NO "adventurous divers hand feeding creatures". - The botanical gardens, the "highlight is the orchidarium", was closed. It was advertised to be "remarkable" with more than 100 exotic species of all shapes and colors". Our guide said there was nothing in it. We were supposed to see an array of macaws and toucans. There was 1 bird! The guide said there have not been any toucans there for at least 10 years. - The Coffee Museum - most of it was on the second floor, which was closed. First floor had very little to see, just a shop to buy coffee. - Brazilian BBQ lunch - bus driver dropped us off but guide took us on a 20 minute walk one-way to another restaurant only to find out it was the wrong place. Some of us had difficulty with such a long walk due to health/disability issues. This was supposed to be a low-activity tour. Another 20 minute walk to a not-so-nice restaurant that wasn't ready for us. Our guide went around asking for food to be made and brought out. We had to wait for sub-par food. - The "high-end stores and unusual merchandise" LaPlage mall. What a joke. There was a McDonalds and Burger King and only a few junkie stores. None of us stayed in the mall or purchased anything, we all went outside to look at the beach while waiting for the bus. The guide said he couldn't wait for this horrible day to be over. We all felt it was a waste of time, not worth the money, and was extremely disappointing. With all the complaints, Oceania gave us only 30% back of our $374 cost of the tour. We all felt they should have refunded it all, and even paid us for wasting our time and suffering with the entire fiasco. I wrote a letter when my husband and I returned home, asking for a full refund. No reply but I followed up. We finally got a reply from Gair O'Neill, Sr. Director, Guest Relations and Risk Management. He offered an on-board credit on our next cruise if we booked it within a year. I responded back that we would not be able to take a cruise within that time frame and still felt a full refund was in order, which for both of us would be $260. No reply - I followed up and finally got a short letter stating "no additional compensation will be forth coming". Ouch. I am stunned that Oceania would be so short-sighted to not refund a more than deserved measly $260 to us, as we cruise often. We will never go on another Oceania cruise, will tell anyone who wants to know how we were treated. Their customer service suffers from a lack of fair and reasonable understanding. For us it was the principle of the thing, but for them, I can only suspect it was to not let loose of a tiny bit of their profit to do the right thing. Read Less
1 Helpful Vote
Sail Date: September 2015
I was looking forward to cruising on Oceania because of it's reputation for excellent food and Customer service. I was sorely disappointed! The food was mediocre at best. Overcooked, bland, boring salads and uninteresting menu ... Read More
I was looking forward to cruising on Oceania because of it's reputation for excellent food and Customer service. I was sorely disappointed! The food was mediocre at best. Overcooked, bland, boring salads and uninteresting menu choices including the specialty restaurants. The terrace cafe seemed to consistently have the best food on the ship. I paid a lot of money for the beverage package but couldn't find a red wine that appealed to me. Most of the wine choices were from the United States, excluding a lot of countries with excellent wine. Not sure if the Captain was on board. We didn't hear from him until the last day at sea. He never welcomed the guests on boarding or gave us daily updates. We heard he made an announcement at noon usually when we were all off on shore excursions. Staff on the reception desk were either very helpful or curt and very unhelpful. The shore excursions were a joke. Very expensive, very unorganized, too many people, untrained tour guides, time frames changed, pick up locations changed and itineraries need revamping. I was left behind on one excursion been the tour guide changed the pick up location but didn't advise the guests! The ship was clean and most of the staff were good but the atmosphere on board was depressing. The ship didn't appear to have a "soul". Also would have been nice to have some get together events for single cruisers. Read Less
6 Helpful Votes
Sail Date: September 2015
We are a retired couple that took the cruise for the 20 port visits, with the expectation that we would see and enjoy many new places. The ship itself was excellent. Embarkation was easy and the veranda stateroom was large enough to be ... Read More
We are a retired couple that took the cruise for the 20 port visits, with the expectation that we would see and enjoy many new places. The ship itself was excellent. Embarkation was easy and the veranda stateroom was large enough to be comfortable for the long cruise. The food and service was excellent and the fitness room was large enough for the number of people using it. Unfortunately, the support for the excursions was poor. A few weeks before embarking, Oceania notified us of a cut of 8 hours in five ports in the first part of the cruise, and 3 hours in 3 ports in the second. In addition, the ship was late in arriving a couple of times. Obviously, all of this reduced the time for the tours that were already purchased. We bought 10 excursions from Oceania to get the 25% discount and arranged 10 independent tours. Of the Oceania tours, one was excellent but the others were disappointing in quality, particularly considering that they were much more expensive than the independent excursions. Of the independent tours, five were excellent. Oceania is now bundling the sale of their excursions for about half of the ports of a cruise in the price of the cruise. Disembarkation was easy. In all, Oceania did not meet our expectations for the quality of the in-port experiences (including the operational issues mentioned), and their current policy of requiring the purchase of their excursions means that you cannot just arrange your own excursions. Read Less
12 Helpful Votes
Sail Date: October 2015
Below the neck line, creature comforts are good. The cabin was spacious, well furnished and with an excellent bathroom, all extremely comfortable. The food was also some of the best cruise food we have experienced; there is a main ... Read More
Below the neck line, creature comforts are good. The cabin was spacious, well furnished and with an excellent bathroom, all extremely comfortable. The food was also some of the best cruise food we have experienced; there is a main restaurant, a buffet restaurant, plus 4 other speciality restaurants (no extra charge) and all of them had excellent offerings. The ship is very quiet and vibration-free. There is a very good gymnasium and a nice library, and there is a variety of pleasant bars and other spaces. So the basic needs of food and shelter are attended to in luxury. Above the neck line, I started to think that various issues contained a common thread about how the ship treats its customers. The Cruise Director made PA announcements in a formal monotone which has something of the estate agent and station announcer about it. Doubtless well-intentioned, but a far cry from the chatty, witty and informal announcements of the English Captain on our first cruise quite some years ago. The restaurant service was plentiful (lots of waiters) but seemed to be scripted, too many formulaic comments of the “have a nice day” variety. And the service can become intrusive, with waiters repeatedly interrupting table conversations. We arrived (by prior arrangement) on the second day of docking at Venice. The Reception gave us a room key and a number. No directions, no offer to carry cases. We discovered the ship had brought forward its departure time by 2 hours: no attempt had been made to contact us. In fact, reception denied that the departure had been changed, although several couples we met had booked trips ashore with local companies and had been seriously inconvenienced. The ship's excursions set new levels of stratospheric pricing. For example, docked at Livorno, “Pisa on your Own' was priced at $ 129 – basically a coach trip to drop you in a car park in central Pisa. The actual cost of a return journey to Pisa is 1.20 Euros each way bus fare to Livorno station, plus 7.50 Euros return train fare. So less than 10 Euros return or 9 dollars. The ship thus charges 14 times the public transport cost. The “Historic Pisa” excursion is the coach trip, plus a ticket to 3 monuments (not including the campanile) and costs $ 179. That's an extra 50 dollars for a ticket which anyone can buy for 8 Euros at the ticket office just behind the campanile. There is little real service for the 'independent” traveller who is not buying the ship's excursions. On two occasions, the ship announced that landings by Tender would not be possible, and docked 30 miles up the coast. Although it was easily possible to get to the original destinations in under an hour, no-one at “Destination Services” took the trouble to spend 10 minutes on the internet and post up the train times....... let alone organise a shuttle bus to the train station. Local Tourist representatives came on board with some photocopy maps of the town, but perhaps it would have undermined the ships trips to give out any information indicating that passengers could travel around on shore by other means !! The ship's disembarkation information at Monte Carlo made very heavy weather about taxi prices and waiting times for transfer to Nice airport. It recommended the ship's own transfer bus for 100 dollars each. But it failed to mention that an easy 10 to 15 minutes walk from the ship, there is an express bus direct to the airport for 20 Euros. Prices for beer, wine etc were about double normal UK prices. There was no draught ale on the ship. Bottled beer cost £7.70 per pint. (ie a 355 ml bottle for 7.67 dollars). The cheapest wine was 47 dollars per bottle. (£30.60). These prices are expressed as 6.50 dollars and 40 dollars plus a compulsory 18% service charge. As the charge is compulsory, I found it irritating:- is the intention to lull the customer with the lower “headline” figure ? Or do they think that I am not adept enough to work it out ? The best solution was often to buy wine ashore and pay the corkage charge. This was stated to be $20 per bottle in the cabin handbook, However the restaurant staff insisted on charging $25 even with the printed word in front of them. This ability to flatly contradict a customer against your own printed literature was certainly a novelty. Most people we spoke to thought that entertainments on the ship were lacklustre across the range. The “dance” group had a completely inadequate vocalist and should not have been selected for this role. There were many fewer crew “shows” than on other ships. On the last night of the cruise, there was no event, and no party......... merely a showing of “Jurassic Park”. One might be forgiven for musing “We've had your on-board spend, so now just go to bed whilst we unload the suitcases” So overall, the ship's relations with its customers appeared to lack enthusiasm or transparency, and any sense of espirit. In summary, if you require good food and a comfortable environment, this ship provides it. And if you simply want to take photographs of foreign places without getting outside the bubble and you are happy to pay maybe 1500 dollars for a collection of tours which could be achieved for 200 dollars you will have no problem. On the other hand, if you hope for more from a cruise than merely good towels and posh food, if you cannot put aside your basic sense of value for money, and if you think that a ship has some duty to “play straight” and assist its travellers (albeit with a reasonable mark-up) then there are aspects of this experience which you may find profoundly irritating. Read Less
9 Helpful Votes
Sail Date: December 2015
Being experienced cruise guests, we were very disappointed by our first Oceania cruise. The atmosphere on board was boring, we felt being treated like bank accounts, which are debited by every staff contact. Worst was our experience ... Read More
Being experienced cruise guests, we were very disappointed by our first Oceania cruise. The atmosphere on board was boring, we felt being treated like bank accounts, which are debited by every staff contact. Worst was our experience with the very rude Excursion Team: They failed to refund a ticket and behaved very unprofessional when we complained. Even our complaint by mail to the CEO of Oceania was turned away by a secretary after one month delay. Except the tours on Peninsula Valdez and the Falkland Islands, the excursions were of intolerably low quality. Especially in Punta Arenas and Puerto Chacabuco the tour guides made an impression of unskilled pupils, barely capable of speaking English, and their only explanations were reading the signs along the way aloud. Taking into account the extremely overpriced fees for the excursions (i. e. USD 200 for 3 hours walking tour per person), this is unacceptable. Medication was sold by the ship's doctor at a price about 20 times the value of the cheap Indian generic. This ship is a gourmet thing, the food was always excellent. On the other hand, the staff often was unable to serve the guests in the main restaurant, so there was a waiting time of up to an hour. Read Less
26 Helpful Votes
Sail Date: January 2016
We sailed from Valparaiso to Tahiti in January 2016. This was our first Oceania cruise. I doubt we would sail with Oceania again. First thing was their loss leader concept on their brochures. Advertise a low fare and when you try to ... Read More
We sailed from Valparaiso to Tahiti in January 2016. This was our first Oceania cruise. I doubt we would sail with Oceania again. First thing was their loss leader concept on their brochures. Advertise a low fare and when you try to book that fare, it's long gone. I just don't appreciate that in a company. We picked this cruise specifically because of the itinerary. Mainly Easter Island and Pitcairn Island. When we got to Easter Island, the boarding process for the tenders was a complete disaster. We are independent travelers and we had a car rented for the first day on the island---fortunately the first day because the 2nd day was cancelled due to swells. Because all Oceania tours were allowed to board tenders first, it took us 2 1/2, yes 2 1/2 hours!, to get to the island on a tender. We had to call our car rental company from the ship to tell them we were going to be very late. It all worked out fine in the end since we saw most of the island. BUT, Oceania did a terrible job administering tender tickets and boarding. This one experience would keep me from using Oceania again. We found out later that here is a 50+ % chance of not being able to go to Easter Island at all because of the tender situation. Of course this wasn't mentioned in any of the literature when booking. Think about booking this 'trip of a lifetime' and finding out you couldn't even see Easter Island at all. The rest of the trip was pretty uneventful. Pitcairn Island, where the islanders visit the ship, was great. Very neat experience meeting direct descendants of the Bounty mutineers. This was definitely the highlight of the entire trip. Visits to two atolls in Tahiti plus Bora Bora were very nice but not the point of this particular cruise. I've seen a couple of posts about this cruise and one said that people were generally pushy and rude. I would agree. We met lots of nice folks and made many friends. But in general, people on this cruise pushed to get in line first, were generally very aggressive and self centered. One nice thing, not a lot of drinking like you would see on a cheaper Caribbean cruise. Entertainment in the evening was very mediocre---almost the quality you would see in a bar. Some was better than others, but generally below average. Lectures were average. One of the lecturers was excellent, but mostly not that good. With 9 days at sea, Oceania needed to make sure this part was better. The people who came on board from Pitcairn gave heartfelt and memorable talks and we appreciated that. Food was excellent and I mean excellent. Service was excellent. These two things are obviously Oceania's priority and it showed. Entertainment, lectures, and shore excursions were not their priority obviously. Disembarkation was handled very well. Bottom line, we would not likely cruise with Oceania again. Thanks for listening. Read Less
12 Helpful Votes
Sail Date: March 2016
The service on this ship was outstanding! Staff were very friendly and very helpful. However the general operation of the ship seemed to be sadly lacking. We rarely saw or heard from the captain other than to give us our compass bearing. ... Read More
The service on this ship was outstanding! Staff were very friendly and very helpful. However the general operation of the ship seemed to be sadly lacking. We rarely saw or heard from the captain other than to give us our compass bearing. Entry into some of the ports was obviously very difficult because of the reefs. We heard from another passenger than the reef around I believe it was Samoa was second only to the Great Barriere Reef in size. Nothing from the captain. We had 5 days at sea. The sea was not that rough but the Marina really rocks from side to side. Not a pleasant experience. I DO realize that we were in the middle of the Pacific Ocean but it seemed excessive for the roughness of the water. Although Oceania prides itself on its food, we were sadly disappointed. Red Ginger and Jacques were excellent but the other places to eat need improvement. I had the special of the day in Toscana - a white fish that tasted like mush. Of course they offered something else but not much fun eating by yourself when everyone else at the table is finished so I declined. We had dinner a couple of times in the Terrace buffet because they served Sushi. They had it only once at lunch. More often would be nice. One night I had paella in the Terrace Grill. Inedible and that was not just my opinion. Others said the same. On the last night aboard ship, we ate in the GDR so that we could finish in time to see the show. Wiener Schnitzel sounded lovely but was dry and absolutely tasteless. We asked for some type of condiment to help the taste and were told they had none. As it really was inedible, we left our dinner and went to the buffet for sushi. It is very lovely to have the ability to just go somewhere else but also very wasteful. Dress code in the dining rooms left much to be desired. If it is resort casual then that is what it should be. Not formal but not a tshirt either. I think the part that we disliked the most was the disembarkation process which started two full days before we were due to get off the ship. When we were still in Bora Bora, the ship info on the TV was all about how to disembark. WE STILL HAD ANOTHER PORT TO VISIT, There was not a word about Moorea or things to do there. Also two nights before we were due to leave the ship, they had the staff all come up on the stage as a Farewell. We still had another 36 hours on the ship. On the day we were in Moorea, the whole atmosphere on the ship seemed to change. They were now into gearing up mode for the next lot of passengers. On the final evening, the TV actually had a welcome greeting for the new passengers! The Tahitian dance show on the final night was wonderful! They could have had the staff come on stage that night and it would have been a much better farewell. Some ships have a wonderful deck party and staff parade on the last night which is much more of a send-off and a thank you to their departing passengers. Then of course there is the saga of the long wait in Papeete for flights home. This really isn't the fault of Oceania although when you book your fare includes air you do not expect to have to pay for a taxi to the airport. Needless to say we will Not be cruising with Oceania again. Read Less
18 Helpful Votes
Sail Date: April 2016
I chose this cruise lines because I thought they were above average and I was greatly disappointed. I paid a much higher price on this cruise line than others and it WAS NOT worth it. The food was average. The entertainment was not ... Read More
I chose this cruise lines because I thought they were above average and I was greatly disappointed. I paid a much higher price on this cruise line than others and it WAS NOT worth it. The food was average. The entertainment was not very good. The activities were very minimal unless you like trivia. The casino was the worst I have ever seen on a cruise ship. On the plus side, the crew members was one of the friendliest I have seen and the ship was clean. For the most part the service was average. I do feel this cruise line is deceptive in their advertisements. They did not have the lecture on Pitcarin Island until the day after we were there and the islanders had been onboard with their handicrafts. If this talk would have occurred before our visit there I am sure most cruisers would have had different feelings about this place. We did not get on Easter Island (the highlight of the trip) either due to high sea swells. I understand this but it should have been mentioned in the literature since it seemed common knowledge to the staff that this happens on a regular basis. Oceania arranged my flight arrangements and we did not get to Papeete until after dark so we missed out on our first day that we could have been on the ship and we did not get to see Tahiti. The cruise lines cut our trip short a day due to a medical urgency. While I understand this, I feel some compensation should have been made to me and the rest of the passengers. The activities that last day were pitiful. I will not be cruising with them again and will advise my friends not to do so either. Read Less
16 Helpful Votes
Sail Date: April 2016
We chose this cruise primarily because the itinerary included Easter Island, but also because of Oceania's reputation for upscale cruising and wonderful food. What a disappointment this turned out to be! Although the food more than ... Read More
We chose this cruise primarily because the itinerary included Easter Island, but also because of Oceania's reputation for upscale cruising and wonderful food. What a disappointment this turned out to be! Although the food more than lived up to the hype, there were so many other major and minor issues, I will not cruise with Oceania ever again. I'll start with the positives: * The embarkation process was about the smoothest I've experienced on a cruise so far. * The ship is lovely and easy to find your way around, and there were plenty of places to relax, both in and out of the sun. * The spa services, although quite expensive, were wonderful. * As mentioned, the food was wonderful! A great variety of well-prepared options at every meal, specialty restaurants that were truly special, and outstanding buffets, The wine pairing dinner we attended in the La Reserve dining room was nothing short of fabulous in every respect. * The ports in French Polynesia were excellent, with one exception I will describe below. * Much of the service was good, with some staff members who were very accommodating. * The cabin for the most part was comfortable and spacious, but there were also exceptions, as noted below. * The Jacques Pepin cooking class was excellent. Sadly, the above positives are outweighed by the negatives: * We enjoyed Tahiti and Moorea very much. However, when we were on our way to Bora Bora, we learned the excursion we had signed up for was canceled - with no explanation. Because everything was booked up by then, they offered a poor excuse for the tour we wanted to go on. Instead of a half day experience with sharks and stingrays, we ended up with a 90-minute glass bottom boat ride. The tour guide was excellent and did what he could to make it a good experience, but had we known the other tour would be unavailable, we would have made a different choice early on. It would also have been nice if Oceania had offered a more comparable substitute. * Overall, the excursions were expensive compared to other cruises I've taken and most were pretty forgettable and not of the same quality as others offered by Oceania's competitors. * The entertainment, with two exceptions (the local Polynesian dancers at Moorea and the comedian) was simply awful and amateurish, with mediocre dancing, and singers who sang off key. * There were craft classes that we tried to take, but even arriving 15 minutes early, the room was already filled to capacity, with one exception, where we arrived 30 minutes ahead of time. * The service varied greatly. For the most it started out as excellent, but gradually declined over the course of the trip, as evidenced by less attention to the cleanliness of the stateroom, and inattention of the wait staff. It also started on a sour note. There were four adults in our party, and when we went up for lunch at the buffet after we embarked, naturally we wanted to sit together. When we asked for a table for four, the maitre'd told us we were being "picky" because we did not want to sit at two separate tables. * As mentioned, the cabin was nice. However, one of the lights alongside the bathroom mirror would not stay on. It would come on at first, and then (typically while I was in the middle of doing my hair and makeup) go ff and stay off. I called housekeeping and they said someone would come by to fix it. Although we were told it was fixed, the next time I turned it on it behaved exactly the same way. Although I requested it be fixed numerous times during the cruise, it was not. * In contrast to embarkation, debarkation was disorganized, with staff running around trying to herd people where they needed to go. Communication was somewhat lacking. We had a car picking us up to take us to our day room in Lima but we did not know if they would be able to come to the ship or if we needed to meet them outside the gate. We ended up as the absolute last people sitting at the dock in the hot sun. (People were already boarding the ship for the next cruise.) Someone from the crew finally took the time to let us know that we needed to meet our car outside the gate. During the time we sat there, almost every crew member we tried to get to help us was short-tempered and bordering on rude. * The biggest negative of the cruise came during our last week. We knew beforehand that we would not be able to tender in to Pitcairn Island, but they more than made up for that with interesting lectures and the majority of the islands 46 residents on board to talk with and buy from. However, Easter Island (one of the main reasons we chose this itinerary) was a completely different story. We were unable to go ashore there because of rough waters. I later learned that this has happened many times in the past, and they have since taken this port off the itineraries to the South Pacific. The captain said they were going to circumnavigate the island in the hope that they'd be able to get us ashore, but it was obvious that this was a delaying tactic; it was clear the waters were much too rough. After we completed the circuit around the island, they informed us that we would be heading directly to Callao. Thus continued an awful, agonizing, and boring 8 days straight in rough seas. The pool was closed most of the time because it was sloshing over the sides and unsafe to swim in. It was so terribly windy on deck that it was not feasible to lie out there unless you were in the sun, but with everyone on board at the same time, there were usually not enough lounges to do that. There was no apology, no offers of compensation, no indication that Oceania even cared that the highlight of the trip was canceled. Although the crew tried to make up for it to some extent, it was clear they were unprepared for the situation. We expected that Oceania would head directly to Callao (which was scheduled on the itinerary to take four days) and that we might have an extra day or two in Lima - and perhaps have time to take a day trip to Macchu Pichu. Instead, we were informed that we would arrive as scheduled (in other words, five and a half days later). We proceeded at a snail's pace until, sadly, a crew member was injured and they sped up to get us there a day ahead of schedule so he could receive medical attention. * Perhaps the worst part of this is that despite attempts to communicate with Oceania, in the survey form completed on board the ship, an email communication, and through our travel agent, there has been no response from Oceania, not even an acknowledgement. Perhaps this has to do with their acquisition by Norwegian, but I believe there is no excuse for what we experienced, and shameful for Oceania to not even respond. Read Less
10 Helpful Votes
Sail Date: April 2016
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very ... Read More
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very hard to visit. Because of these two ports, we were willing to pay two to three times what other highly rated ships charge for tours of Polynesia, but without Easter Island or the Pitcairn Islands. Months after booking, we were informed that we would not dock in the Pitcairn Islands, but only have a "Pitcairn Island Experience." Well, ok, we still were willing to pay the premium to see Easter Island. Unfortunately, even though Easter Island was a two day (ovenight) stop, the Captain decided once we arrived there that the ocean waves were too large to use the tender, and then, to our amazement, he later announced that the weather forecast for the next day was also for high waves so he just left. We had nowhere to go, as Lima was our next, and last, stop, and it was a four day cruise away. Passengers were outraged that he did not stay there to see if we could land the next day. We ended up getting to Lima a day before embarkation so we just spent the day sitting in the harbor. Even though the Captain was not willing to use the tenders in Easter Island, and not willing to wait for the next day to see how it looked (remember we were scheduled to spend two days there and we all know how accurate weather forecasts are), he was able to board the new entertainers, as well as food and a large group of government officials. So, we wasted all that money and never saw Easter Island (other than from a distance). The food was pretty good, and the service was very good. The ship was ok, but nothing special. In fact the ship seemed seemed very jerky when you were on the upper decks. Entertainment was ok, but not as good as on Celebrity or Royal Caribbean. Two final points: 1) Most of the ship tours were booked and unavailable to us, even though we tried booking them months in advance. When we complained to Oceania, they seemed not to care. 2) Embarkation was horrible - flights from the US arrive at 6:00 am and you could not board until something like 1:00 pm. Oceania made only very minimal arrangements for the passengers to spend those 7 hours (essentially sitting in a conference room). We ended up walking around in the heat, after flying all night. So, overall, I would rate Oceania very low - the food and service were fine, but much else about them was very poor. Clearly not worth the premium they charge. Read Less
2 Helpful Votes
Sail Date: March 2017
My wife and I booked this cruise several months earlier based on the itinerary and facilities then advertised. About a couple of weeks before our departure we found that two of the ports had been eliminated from the itinerary so that they ... Read More
My wife and I booked this cruise several months earlier based on the itinerary and facilities then advertised. About a couple of weeks before our departure we found that two of the ports had been eliminated from the itinerary so that they could replaced one new port. The two eliminated ports, both of which we had never seem, were one of the reasons we choose this cruise. To add insult to injury the told us we had to pay an additional fee of $100.00 each to visit the new port. The next disappointment was to find that a thermal pool advertised as being on this ship was in fact not present. This again was one of the reasons we booked this cruise as we are in our early 80's and reqiure this type of theropy. Finally we found access to their speciality resturants was very limited. Needless to say, we were very disappointed with our cruise experiance of this Oceania Marina ship. Read Less
6 Helpful Votes
Sail Date: May 2017
We were very curious about Oceania, and all the brochures that were piling up from the mail piqued our interest as well. We actually thought we were their targeted demographic; our WSJ had brochures enclosed weekly. Also, a few years ago, ... Read More
We were very curious about Oceania, and all the brochures that were piling up from the mail piqued our interest as well. We actually thought we were their targeted demographic; our WSJ had brochures enclosed weekly. Also, a few years ago, while at an awards ceremony on another line, the well-traveled couple next to us suggested we'd love Oceania. So on May 21, there we were, efficiently boarding in the port of Barcelona, but without our typical embarkation photo! There is no photographer on board. Hmmm .....no champagne or crew delighted to welcome us either! We'd booked a concierge level cabin, and after a disappointing embarkation lunch of fish cooked to cardboard in the outdoor cafe, made our way to our floor. Suitcases lined the hallways and landings. Passengers were locating and lugging their unwieldy bags down the corridor in both directions to their cabins. Being newbies, we followed suit. Is this the way it's done? Still not sure. We have been sailing in suites for the last 20 years. This was the smallest piece of real estate we've had so far (exception river boats), smallest balcony, and more limited storage space than typical. We were still getting sorted, and I decided to visit the lounge on our floor. Quiet....but I found the teabags and hot water, but, alas, only miniature takeout cups with cute mini lids! The novelty of this find only distracted me briefly, before I realized my cup of tea would be about 3 swallows! Oh well, day one, always a few glitches..... Dinner in the Asian restaurant was good; black cod is a favorite of mine, but again a few glitches...... The next many days were filled with ship shore excursions in Spain, Portugal and France. We'd been to several of the ports before, added Bordeaux, Oporto, Bilbao, Cartagena this trip. Some background might be helpful. Oceania mails a lovely personalized book of your itinerary, and a complete list and description of all shore excursions. However, the pricing for ordering multiple shore excursions was complicated, and customer service reps warned me twice to call back before I finalized my selection to make sure of pricing. At the time I thought this was much too complicated and too much phone time compared to other lines, where I can easily choose online. But, if this is how an experience is personalized, so be it. We did basic city excursions daily. Some were more successful than others, but all participating passengers were directed off to their tours efficiently. Returning was another story on at least a couple of days. The full buffet closed at 2:00pm. We found this time rather arbitrary when most of the passengers were touring and returning close to 2 pm. The outside grill remains open longer, the concierge lounge has mini sandwiches and cookies, and afternoon tea is served for an hour late afternoon. Again, food is fine, specialty restaurants are good, and if you obsess over unlimited shellfish, this is the line for you. However, our expectation was that the service level would be impeccable. That was not our experience. All food is served from the buffet. That goes for coffee and water too....repeatedly, we were ignored at table of one or two. On the other hand, plates were removed as soon as a fork was placed down. And those teeny cups? The only ones available all cruise long. My experience in the outdoor grill day 2 was so disagreeable, I would not return. Those lunch crowds after the tours returned filled the outdoor grill to overflowing. I did not know the protocol. I went up to the order window, got yelled at to go get a table....I said there are none now, but may I order, and got ignored totally, totally dismissed, while next person in line placed order. Never. Never. Have I been the target of rudeness like this onboard a ship. ((Aside: I have seen crew members so well trained that they keep smiling even as passengers become impossible!) By Day 3 I was pretty convinced no one cared if I was on board, except our cabin stewards, who were very good at their jobs, and did smile and greet us like they were happy to see us! I did laundry on board, (first time since 1995), as did many others. I did not take a cooking class, nor a watercolor class. I did attend lectures and some of the entertainment. The big ships win the entertainment category easily, with multiple venues, and some exciting options. There's more to the story; I kept my usual log. Oceania is called the "foodie" line for all the lobster and no charge specialty restaurants. The library is great, paneled, many good titles available. Always lots of pool lounges open. Always room in the gym. Many well-traveled passengers on board; average age skews older..... It certainly isn't the fun ship. There certainly isn't a sense of festivity at any time or place. The free internet was so bogged down, we timed out before accessing sites. The gracious hospitality we've experienced from other ships' crew and officers wasn't demonstrated to me as a newbie. There were no washcloths or water coolers when returning to ship. There were no wow moments for us- and we have had many onboard surprises over the years.....the whole voyage was very laid back...... We are pretty low key, but we do leave home for a break from the ordinary, and to enjoy some special memories and interesting places. But indifference? That was our takeaway. We did not book a new cruise onboard. Read Less
3 Helpful Votes
Sail Date: August 2017
We have been to London many times, but have not been around the British Isles very much. We read the reviews and looked at the brochures and felt we would have great time. The first issue was the WiFi, speed less than 1Mbps and often ... Read More
We have been to London many times, but have not been around the British Isles very much. We read the reviews and looked at the brochures and felt we would have great time. The first issue was the WiFi, speed less than 1Mbps and often down, despite the recent "upgrades" A lot of people on the ship complained, but all we were give was excuses. The food was very good and decor nicely decorated. Cabins (Penthouse) a little smaller that we are use to, but the service was very poor. The tours from the ship were poorly handled and some of them involved a two hour bus ride to see the remnants of a roman wall or fort. Best tours were in Ireland and Scotland. The entertainment was poor to okay. It appears you have to go to the larger ships for entertainment, but that's not as important as the overall service which suffered. Read Less
12 Helpful Votes
Sail Date: August 2017
I chose this cruise for the itinerary. Cruising the North Sea was wonderful and those countries are wonderful. It was a busy cruise with only one sea day. The food which the Cruise Line constantly talks about was good but still cruise ... Read More
I chose this cruise for the itinerary. Cruising the North Sea was wonderful and those countries are wonderful. It was a busy cruise with only one sea day. The food which the Cruise Line constantly talks about was good but still cruise food. The ship was nice, newer, and well maintained. The cruise was boring. There was really nothing to do during off times. Drinks were ridiculously expensive. I must say, though, that the service on this cruise was the best on a cruise I have ever experienced. They were helpful, friendly, attentive, and friendly. I can't praise the staff enough. The shows and entertainment were sorely lacking. The shows weren't promoted much. I went to one show and it was not very good. There was never piped in music at the pool or bars and this cruise could have used some. Sitting by the pool, there was never any bands or performers. I think a pool should have a little entertainment. Read Less
4 Helpful Votes
Sail Date: October 2017
1-We dined at the main dining room the 2nd night and had a terrible caesar salad and tough duck. The next day I went to the services desk on the 5th deck and told them. They said that they would have someone call me. I never received one. ... Read More
1-We dined at the main dining room the 2nd night and had a terrible caesar salad and tough duck. The next day I went to the services desk on the 5th deck and told them. They said that they would have someone call me. I never received one. 2- Cigar smoke was blowing onto the chairs along side the pool from the smoking area. I moved as did several others one of whom said that they had been on the Marina before and had complained. 3-The meals in the specialty restaurants and main dining room were no more than average. The best meals I had were in the Terrace Cafe except that many times there were no tomatoes in the salad area. 4-A few weeks before the cruise I received a call from Keith in what I think they call their Special or Concierge Services in their Miami office. In the next few weeks I called him 2X about a problem,left him a voice mail but never received a return call. There were a few other problems that should not have happened on a ship of this caliber that charges more per day than most ships.A few days before departure my wife and I wrote comments and placed them in the comment box. A few times we were reminded to fill the comment slips out;this was a waste of time as we still have not heard back from them. I wil now sail on other lines that are less expensive and probably have all around better services and food. Read Less
12 Helpful Votes
Sail Date: January 2018
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan ... Read More
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan 2018). This was the most expensive cruise (about $28,000 CAD) we (myself and my spouse) have been on, and it was also the least enjoyable cruise we have been on. We (my husband and I) picked Oceania because we were told that we would not be nickel- and-dimed to death; (i.e. pay extra for soft drinks, and specialty coffees, popcorn etc.). Also, we wouldn’t be constantly interrupted by announcements. And, we picked this particular cruise (Eternal Enchantment Lima - Tahiti), and pre-cruise, because of the destinations. (Machu Picchu, Nazca Lines, and Easter Island). I should have recognized the Oceania web site as a red flag. The web site was disorganized, lacked meaningful communication, and was very difficult to use. The cruise - Eternal Enchantment (Lima - Tahiti), itself was ill conceived. Lima did not have the infrastructure (i.e. departure terminal) and Tahiti did not have a large enough airport. (i.e. for 1,000 people to have return flights within a reasonable time). Many of the ports were not designed for cruise ships. It tried to cover too much of the earth’s surface, and forgot that it was in the business of providing vacations. The cruise line did not seem to know its target market, or the passengers in front of them, and they had no skill in managing expectations. The flights that were arranged through Oceania were awful. It was like they were arranged by a psychopathic-sadist who’s goal was to make the journey as difficult and as uncomfortable as possible. Our travel agent phoned and asked if we could fly in a day or two early, or use a direct flight, or less flights. We were told that there was a $250 U.S. disruption fee per person, and the hotel would cost $1,200 US per person per night. That can’t be right. I thought that perhaps there was a communication problem with the representative on the phone. We were also told if we wanted to be picked up in Lima and brought to the hotel, we had to use their flights. Again the idea of a vacation is as less stress as possible. I did not want to be in an airport where I did not know the language, nor how to get to the hotel. So I thought that getting picked up at the airport was worth the over 24 straight hours, three flights, U.S Security and Customs, and four airports. We got picked up and brought to the hotel. Our rooms would not be ready until 3 pm (we knew this), but we were told that if we wanted a room immediately, we could “upgrade” and pay another $100.00 U.S. per person. We had already paid $2,947 CAD per person for this 3 day pre-cruise trip. We have been 27 hours without any sleep, and we just paid to upgrade. However, I think this was just slimy. The rest of the pre-trip was good, until our bus arrived at the ship. It was absolute chaos. The infrastructure was not there, but neither was common sense. Oceania knew when the flights were arriving, and when the pre-trip buses were arriving. How could there be no organization? There was about 800 elderly people in line in the very hot sun. I am guessing the average age was between 65 and 70. We were in line for 1 ½ hours, I understand others were in line for up to 2 ½ hours. No shade, no water, no bathrooms, I honestly thought that someone was going to have a stroke or heart attack or just collapse and die. After being permitted to go on ship, and go through security, there were some of the ship’s crew (3 in a row) in crisp clean uniforms pointing to way to the Marina lounge to register. Really? (No towels, no welcome drink.) Registration itself was quick, but our cabins were not ready. We then had to drag around our carry-on baggage and find somewhere to be until our rooms were ready. I always booked the on shore excurions with the cruise line, because 1) they know more about the available tours and the places than I did, and 2) they can get a bulk deal and, 3) the ship won’t leave without you, if you are on an excursion that they have arranged. Again the vacation is about less anxiety, not more. I booked what shore excursions I could, about 6 months before the trip. I was told that I could book any new shore excursions when they were available or when we got on the ship. When I tried to do this -- they were all full. There were some passengers that came on this trip just for Nazca Lines and/or Easter Island. The Nazca Lines fly over was quickly booked, and there were passengers at the dock with no way of seeing the Nazca Lines. Some of them were able to book the same trip as I had for ½ the price of the one I book through Oceania. Again, it just felt slimy. We arrived at Easter Island, and the ship’s crew seems very happy that we were able to tender to the Island. I am not so sure what the big deal was. But, apparently, about 20% of the time it is not safe to tender to Easter Island. And people that book the cruise mainly for that port, are extremely disappointed when they couldn’t get to the island. There are flights from the mainland (South America) daily. If this is your reason for considering this cruise --- forget it, and book a flight. The staff in the kitchens and cleaning the rooms worked like dogs. Every time I wanted something - coffee, etc., I felt guilty for asking (but there was no way of getting it on your own), because they looked so tired and overworked. Especially after the Novo Virus outbreak. I don’t know much about the Virus outbreak, because we were not told much. But, we were told that the passenger’s health and safety was the ship’s primary concern. Where was that concern when Oceania booked the flights, or when letting us languish in the hot sun for hours, or when the turnaround (passengers finishing their cruise and passengers starting their cruise) is on the same day. I am surprised that more passengers and crew were not sick. From other passengers, I learned that there were 42 passengers in quarantine. I don’t know how many crew were sick, but it was noticeable that crew were missing in the main buffet restaurant. The medical bills were astronomical. For a sinus infection and antibiotics it was $8,500 U.S. For bronchitis, it was $9,000 US. For the average quarantined individual is was about $10,000 U.S. I understand that there was one bill for $18,000 U.S. The cynical part of me, was wondering if the medical center on board was a profit center. Given the high cost of medical care, perhaps there were a lot more people that were sick, but didn’t report to the ships medical officer. The actions that were taken, I also did not understand. Because of the virus outbreak, the passengers no longer had access to the laundry facilities (about $2.00 U.S. a wash, and $1.00 U.S. to dry), but you could pay for your laundry to be done by the ship’s crew for a much greater fee. The library books could not be loaned out, nor could you play trivia pursuit because of the virus outbreak, but you could go to the spa and you could go to the casino. Does this make sense? Again money makers? An example of complete lack of awareness; there were many passengers from Germany. The Theatre movie shown was Dunkirk. Really? Again, Oceania is suppose to be in the business of vacations. Tahiti did not have an airport that could handle 1,000 passengers leaving at the same time. Which would probably be the reason that we had 16 hours between being forced out of our cabin and before our fight departure. And, there was also another cruise line also dropping off hundreds of passengers for return flights home. Just a few days before the end of the trip, we got a phone call stating that we did not have a transfer from the ship to the airport. Really? I stated that we agreed to take the awful flight schedule in order to have transfers to and from the airports. We were told no, if you want transfers to the airport in Tahiti you have to pay another $149 US per person. I thought that we had transfers, and that we were picked up in Lima and transfer to the hotel. And, I explained that $149 US per person seemed pretty expensive. The island of Tahiti is just not that big. It was explained to me, that we had to be out our rooms by 8:00 am (news to me) and flights were not leaving until 11:59 pm (that I knew). Again, we just paid. Again, I thought this was just slimy. Being nickel-and-dimed to death by other cruise lines was beginning to look good, after the large, and unexpected, money grabs from Oceania. With this transfer, we were put in a large reception hall with hundreds of other passengers to wait for our flight. We spent a day in Tahiti in a reception hall….Oceania could not organize a tour? When we were leaving the boat, again there was really nowhere to really be --- so standing in the crowded halls…and they were bringing new passengers aboard. And I am sure the health and safety of these new passengers was not Oceania primary concern. We talked to many other passengers, about their bucket lists, their favorite vacations, other cruise lines, their best cruises etc. Many of the people that were regular Oceania passengers have stated that this cruise was not at the level that previous Oceania cruises have been. Some stated that this would be their last. I have been on many cruises, and plan on being on many more, but this was my first and last Oceanic cruise. Read Less
10 Helpful Votes
Sail Date: January 2018
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has ... Read More
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has absolutely no cruise terminal facilities at all. Passengers lined up on the dock without anyone from Oceania to greet us, direct us or answer questions. Some people waited as long as 3 hours in the sun to board, absolutely unacceptable. The next disaster was trying to get off the boat at Easter island. We waited 4 hours in the lounge area to try to go ashore. The cruise director had warned us the day before that if we could not get back on the boat, it was our problem. We did not want to take a chance that the tenders would not be able to return to the ship and, based upon the cruise directors warning- that was a real possibility. My tour deposit was forfeited and I did not see Easter island. The big claim to fame is the cuisine on board Oceania. Perhaps if you are used to dining at lower end chain restaurants, like chevy's and outback steakhouse, the food would be considered a step up. As a food industry professional, I was not impressed at all. The food was mediocre at best and everything tasted as if it was made with very inexpensive ingredients. The only dining experience I thought was good were the 2 nights I dined at La Reserve. That I do recommend, but, it is expensive as were the wine tastings we attended. When you add our bill for wine and the service fees to the cost of the cruise, items included on Seabourn, the cost was comparable between the 2 cruise lines. The quality of the experince was vastly diffrerent. The penthouse suite we had was ok. The curtains in the room are decorative only and do not open the way they do in a seabourn suite so that you can separate the room into 2 areas. Bathroom was ok, nothing special. Closet was ok. Did not use their excursions, way over priced. Entertainment was very poor in all areas. A few of the public areas were lovely, the martinis bar and the grand lounge in particular. The main dining room was dreadful, it felt like a restaurant in an assisted living home. I did not dine there in the evening at all, too depressing. The buffet dining room was also terrible especially at night, the food was unimaginative and poor quality. I am pretty sure they are not using butter in their croissants and baked goods also. The flavor just was not there. The staff was almost very good especially the butler we had in our suite. The other guests were also great, many fun conversations with interesting people. The other thing that happened on this trip was some sort of a health crisis that slowly but surely shut down facilities one by one. We were given almost no information about what was going on or what to expect. By the final day our robes had even been removed and we had plastic drinking glasses in our room. The final day we were rushed out of the ship at 8am and, unlike seabourn where there is always a line of officers and the cruise director on hand to say goodbye, there was absolutely no one there. In fact, I do not think I ever saw the cruise director at any time during the 18 days on board. To sum it up, I did not feel as if I was a valued client on this ship. I felt as if my needs were unimportant and the quality of my vacation irrelevant to the management. Would I cruise with them again, probably not. Read Less
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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