43 Oceania Marina Cruise Reviews

We choose Oceania because it was supposed to be an above average cruise line. Last year we had taken a Celebrity cruise and were disappointed, so decided to spend more money for higher quality. We were traveling with my sister and her ... Read More
We choose Oceania because it was supposed to be an above average cruise line. Last year we had taken a Celebrity cruise and were disappointed, so decided to spend more money for higher quality. We were traveling with my sister and her husband. We were allowed to sign up for the "Speciality" restaurants 2 weeks before departure. The only times available were after 8:30, so the only restaurant we could try was the Italian Restaurant. It was excellent. We arrived at the ship in Stockholm and boarded at about 12:30 pm. However we could not access our room until 3:00. When we finally were able to go into our cabins, our key cards would not work and we could not open the doors. It took another 20 minutes to get that worked out. We had rooms with balconies, the bathrooms were nice and included a tub and separate shower. However the furniture was chipped, the carpet was stained and the sofa looked tired and a little dirty. Also, we found there was not enough drawer space and our larger suite case would not fit under the bed. The whole ship needs to be updated. The food in the main dining room was not good. One night they offered "short ribs" slow cooked. The mystery meat arrived sliced, no bone, and was not edible. They served lobster, and it was also tough and over-cooked. We went to one show, and did not bother to attend any others. The only positive I can say is the crew were very nice and helpful. And we loved the ports, we did the Baltic Cruise. I am not sure about the other Oceania ships, but we would not recommend the Marina at this time. Read Less
Sail Date August 2019
My wife and I are cruise-a-holics. we have been on some 20 or more cruises and taken a variety of cruise ships. Now, we choose cruises based on the itinerary because we love to visit places we have never seen before. This cruise, however, ... Read More
My wife and I are cruise-a-holics. we have been on some 20 or more cruises and taken a variety of cruise ships. Now, we choose cruises based on the itinerary because we love to visit places we have never seen before. This cruise, however, my wife booked and informed that it will be unlike the others in that it is considered a foodie cruise and is more upscale than all the others cruises. So, I was looking forward to this like a hungry hippo. :) What I LOVED about the cruise? Being served- more hygienic; The ports of call-Germany where I had 2 AMAZING donors at the kebab shop in the middle of the town..YUM; The room, very nice with a tub and a shower; Our steward was a nice, Jamaican man, Edwin. Very nice man. Tea time (pretentious snacks, but I was hungry..I would not buy..yucky..nice environment and I enjoyed the teas); Specialty restaurants (though I had better steaks on a Carnival with a specialty restaurant, yes, a Carnival cruise! we took it many moons ago. It is the standard by which I measure all other specialty restaurant meals..but the meals were okay..nothing blew me away or came close to doing that); The weight room and exercise classes with Carlos ROCKED; The food was warm..unlike on a Norwegian cruise we took sometime ago; Easy to find a table; Not crowded; Wait staff in the dinning cafe really attentive. What I HATED about the cruise? The internet..TERRIBLE, it does not work properly. Slow as molasses, if not slower. You wont be able to keep in touch with your office via that medium. So, forget it! The band. Oh, my goodness! It was awful. I thought I was in an episode of Ground Hog Day. They played the same old, tired songs every night! I wish they had a d.j. Once, the crew in the dance club turned out the lights and stopped the music while my wife and I were in the middle of a dance on the dance floor! Very rude. It was 10:30 p.m.! Rudest and most disrespectful thing I have ever encountered on a cruise ship by Staff members in my 20 or more cruises! I guess they wanted to go party in their cabin. There were other guests present too! They never approached us or the others and apologize. I guess, they figured old folks ought to retire to bed at 10:30 pm. We are in our early 50s! After I complained the following morning, the Bar supervisor was very apologetic and said it should not have happened as the Staff were night-shifters who should have known better. he was very nice. I liked the guy. The ship goes dead as soon as the band quits. So, don't expect a nightlife on this cruise or late night snacks. Fuhgettabouit! :) I detested the fact that the folks on this cruise, the old men, kept peeing on the floor. Disgusting. They literally peed on the floor and it had to have been intentional. Never experienced that on any other cruise, though i would have expected that sort of behavior on some of the others I cruised on. When you get back tired and hungry after your tour, do NOT expect there to be food ANYWHERE, unless it is tea time and you can get some pretentious, finger snacks. Seriously, I HOARDED food in our room drawer! Yes, HOARDED food so we would have something to eat upon our return from our tours. Ugh...Made me crazy because this was supposed to be a "foodie" cruise. This cruise was not a "foodie" cruise at all. NO WAY. The shows? LAUGHABLE. They were SOOOOO BAAAAADDDDD. Honestly, the WORSE I have EVER seen on any cruise. My wife and I would go in there for a few mins to laugh as the acts were so TERRIBLE! The stores only had t-shirts for $77 or more. Yes, I understand that this cruise caters to a pretentious set (practically everything about this cruise screamed pretentious), but come on now. Ree dicku lous! This cruise was NOT worth the price. If you are young at heart with a few dollars in your pocket, this ship is not for you. If you are an old, fuddy-duddy,pretentious, ascot wearing sort with a penchant to buy overpriced goods, then this ship will be right up your alley. It sure wasn't up mine. :) Read Less
Sail Date August 2019
We choose this cruise for the ports. Unfortunately due to the seas we missed St. John’s and Dublin. Weather cannot be helped and everyone’s safety is most important. That is the risk whenever you cruise, you may not get to all the ... Read More
We choose this cruise for the ports. Unfortunately due to the seas we missed St. John’s and Dublin. Weather cannot be helped and everyone’s safety is most important. That is the risk whenever you cruise, you may not get to all the ports. I had cruised Oceania before years ago. The difference today, entertainment was horrible, especially doing a transatlantic you are waiting for it. You can also feel a change in the level of food in the terrace cafe. The cooking classes are probably the best on those cruises. Art classes were enjoyable too. But really not much more to do on board. The ships also need an indoor whirlpool. The spa was very nice and Florence gave excellent massages. Very professional! Overall, when doing transatlantic cruises be weary of weather and lots of sea action that is not fun. The onboard specialty restaurants were enjoyable and gave options. Know that you need to book early! Read Less
Sail Date April 2019
My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on ... Read More
My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on Oceana. However, their response was a disaster. Numerous activities were curtailed or canceled, and venues closed,even those unrelated to food or bathroom services, such as art classes and the library. Non transparent, inadequate explanations and insincere sounding excuses were provided, but no compensation was offered for services not provided as advertised nor for the significant inconveniences incurred. Free laundry service and significant discounts on future cruises come to mind. Unrelated problems included especially poor service in main bar/cocktail areas and disjointed, amateurish service in main dining room, terrace cafe and terrace grill where food was adequate but certainly not "the best cuisine at sea". Specialty restaurants were better with the exception of Polo which was terrible. Inexcusable shortages of sport drinks, and quality fruits, which looked good but tasted bad, were additional problems. Enrichment program lectures were very poor except for those given by a fellow guest. Invited performers were generally good. The ship's ensemble were enthusiastic but amateurish with the notable exception of the excellent band. Embarkation and disembarkation were handled smoothly. Panama Canal and Puerto Limone, Costa Rica and Miami were notable ports of call. Other Central American and Caribbean stops were a waste of time except for the nice beaches. Harvest Caye, Belize and Costa Maya, Mexico were Disneyland replicas without the fun. Unfortunately missed Norfolk, Va because of weather concerns. All in all, a bad experience. Read Less
Sail Date March 2019
Had been with Oceania in 2011 and thoroughly enjoyed it. That cruise was a comfortable, fairly sophisticated experience, and was always was keen to repeat the experience. The company brochure is now really misleading. It shows elegant ... Read More
Had been with Oceania in 2011 and thoroughly enjoyed it. That cruise was a comfortable, fairly sophisticated experience, and was always was keen to repeat the experience. The company brochure is now really misleading. It shows elegant well dressed people, where in actual fact on this trip the majority of people were dressed in baseball caps, T shirts and dad trainers. We are in out late 60's and were very much at younger end of the guest age range. There are good dining rooms and a very good choice of menus but most seemed to eat in the café. Picked this cruise because of the itinerary 16 days in the South Pacific. There was some attractive offers namely 400 dollars ship credit free internet and cabin upgrades. I now know why. The ship was about two thirds full and mainly elderly Americans, with a few Canadians and fewer Europeans. The ship itself is fairly shabby, stained and worn furnishings and carpet throughout The dining rooms are excellent although in a sort of Disney/ Las Vegas way. The Grand Dining room is an enormous space decorated in a sort of Las Vegas Baroque. On our cruise it was largely empty few people using it. The speciality dining rooms also serve excellent food, although in Red Ginger blonde east European waitress in a sort of oriental costume add to the Disneyesque experience. There is a degree of pretension in Red Ginger and Toscana. Being offered a choice of colour of chop sticks is surprising and have not see that in Asia. In Toscana being offered a huge choice of olive oil and balsamic vinegar to dip your bread in is unlikely to be replicated in Tuscany. The Polo Grill and Jacques were a bit more realistic. However in Jacques there was a window in to the kitchen where you could see "Out of Order" notices on ovens. The window had a curtain but it was kept open. Why? Breakfast buffet was more or less standard, of course there was no back bacon only pork belly done to a crisp. Entertainment was not bad except that most of the shows were on in the late afternoon. Maybe because of the elderly clientele. It meant that there was not much in the way of things to do in the evening. Martinis should be a nice place to have a drink. However its use seems to be for party games such as quizzes and indoor putting. Happy hour is somewhat strange as in the main lounge the band don't start till after happy hour. Not many people actually came. The quietest place on the ship is the grand bar which usually had people sleeping or reading in it. A very good string quartet did play there though. The library has a lot of foot traffic going to the speciality coffee shop. There is good coffee although the place can be a hang out for ships staff in coveralls. Several times there was crew in boiler suits leaning against the bar. The library has a couple of once beautiful ship models now largely falling to pieces. The models are not encased and no doubt have been frequently prodded. It all sort of points to the general air of neglect. The free internet was also not much use as it was off for several consecutive days because of "local interference". In general however the staff are excellent. Except for Destination Services and Reception. They are supercilious bunch who don't listen. Only asked one thing from reception and was haughtily told that they could deal with it. They got it wrong. It took three visits to destination services to get my disembarkation correct. It would appear that they don't read the forms they ask you to fill in. All in all Oceania for all its pretentions seems to have become just a mass market cruiser albeit with very good food and mainly good service. However as a premium brand it seems have lost its way. Read Less
Sail Date March 2019
We wanted to try a new line (we've cruised more than 20 times on Celebrity/Azamara) and Oceania had a cruise from French Polynesia to Peru. The selling point was a stop at Easter Island and then a post-tour of Machu Picchu. The ... Read More
We wanted to try a new line (we've cruised more than 20 times on Celebrity/Azamara) and Oceania had a cruise from French Polynesia to Peru. The selling point was a stop at Easter Island and then a post-tour of Machu Picchu. The ship itself was good. Our suite was spacious. The food was excellent in the specialty restaurants, average in the main dining area. Entertainment was hit and miss. There was a good comedian, a great pianist, a great magician and a terrible female singer. The on ship song and dance group was okay. We had two shows from each performer. Service was wonderful. The butler and room stewards were top notch and very attentive. Our butler knew I wanted Sprite Zero and when it was no longer available on the ship found some at one of our stops. That's over and above! We began on a bad note. The ship was scheduled to leave Tahiti at 9 p.m. Our Delta flight didn't arrive until 10 (they said not to worry, the bulk of the flight was passengers). That in itself says they expected us to arrive late. They took off immediately after and we didn't get our luggage until 3 a.m. To say that the first day was Tahiti and to spend one hour there in the dark isn't a great way to start. The stops in Raitea and Bora Bora were great, but I question 2 days in Bora Bora. There really wasn't much you could do at night in Bora Bora, so I question the overnight there. The stop in Fakarava was a joke. When there are no tours available at all--you got off to get a bit of exercise but that was it. The biggest disappointment, and the reason I gave this a bad rating was that we never got to Easter Island. It was called Pearls and Moai, indicating Polynesia and Easter Island, right? Wrong. We got to Easter Island and it was 'too rough' to send in the tenders (but we saw some boats circle our ship and part of others' groups. We circled the island, the pointed out some Moai from a distance and that was that. It was the reason we took the entire trip! I don't understand why we didn't know there was even a possibility of not getting to shore. I didn't think of checking the reliability of getting to shore. Why would you if that was one of the purposes of the cruise? It would have made more sense to spend one day on Bora Bora, and have two days at Easter Island. That way if you didn't make it to land on one day, you'd be able to the next. Sooooo disappointing. The closest we got to an apology was the captain announcing that he knew many of us were disappointed. Duh. Nothing added (like a free drink, or a discount on another cruise...) which leads me to believe that this is a common occurrence. When we left comments at the end of the cruise, there was no follow up, nothing in communication with us. Because we didn't stop at Easter Island we spent 11 days in a row at sea. Not acceptable. We took advantage of signing up for six of the cooking classes in their Culinary Center. That was worth the money! Stations for 24 people (2 per station) allowed us to learn about a specific type of food then prepare three dishes and eat them. We took advantage of the Roman, Sicilian, Greek, Spanish, pasta and Asian classes. It was our first time making fettucini! We are heading back to Celebrity. We would NEVER recommend Oceania to anyone. Read Less
Sail Date March 2019
We chose the cruise for the itinerary and the fact that we had been on the Mariner before and had liked it. This time however we were sorely disappointed. The captain seemed to have difficulty communicating with the passengers and any ... Read More
We chose the cruise for the itinerary and the fact that we had been on the Mariner before and had liked it. This time however we were sorely disappointed. The captain seemed to have difficulty communicating with the passengers and any major announcements were handled by the cruise director. There was no warning that we would be without internet or communication the last half of the cruise. The itinerary was poorly planned and the Easter Island draw had been been promoted on the ship as being a pretty sure thing, was a great disappointment to all. Even though it wasn't the fault of the ship that we did not get to go to Easter Island, it was misrepresented as 80% chance by their enrichment speaker and the staff. The food was off and on with some excellent nights and some nights we couldn't find anything desirable to eat. This is amazing on a ship with so many nice restaurants. Surprisingly the buffet turn out to be our best option several days. The exit off the ship was extremely and unnecessarily chaotic. The disembarkation problems could have easily been avoided since the cruise line knew our flight time and the conditions at the airport and Cruise dock , but insisted on holding us back from leaving until after all of their tours left before us. Therefore those with flights from Lima had to wait too long and therefore get in last at the airport lines and almost missed flights. Even with all this time we had the buses were still not ready when they told us to leave. Combine this with the fact that they did not service their printers or computers to print boarding passes Etc the days before we had to disembark, seem to convey they we're focused on getting their excursions going to Lima rather than on the needs of the passengers who were still on board. Read Less
Sail Date March 2019
We are not new to cruising as this was our 15th cruise but the first with Oceania. We were attracted to Oceania because of the French Polynesia itinerary as well as its reputation for good service and food. We absolutely loved the ... Read More
We are not new to cruising as this was our 15th cruise but the first with Oceania. We were attracted to Oceania because of the French Polynesia itinerary as well as its reputation for good service and food. We absolutely loved the itinerary as well as the very good service by our cabin staff and butler as well as the food in the specialty restaurants. However, we found that the added costs were not compensated by our expectations for value. To begin, we were very disappointed by how we were received upon boarding as well as departing. Our experience with other cruise lines has been that we were greeted with a welcoming drink as well as food available. Likewise, upon departure, we have been provided with coffee and muffins/danish etc. None of this was available on the Marina. We arrived with 200+ people on our 8 hour overseas flight. There was no welcoming drink and by the time we checked in, all food services were shut down. One would think that a table of refreshments would have been provided by the ship. Similarly, upon departing at an early hour (5:40 am), that coffee and a muffin could also have been provided. This was neither a good first or last impression of the cruise. As part of our booking, we were provided with free unlimited internet access. This was a total joke since access was not available in most parts of the ship. Moreover, it was impossible to upload or download photos or documents. Finally, it was impossible to contact others via FaceTime or Skype. On all of our other cruises, this was never a problem, I then learned that for an added $15/day, I could upgrade to unlimited streaming. I did so. However, although I could sometimes (but not always) access FaceTime, I still could not upload photos or download documents. This was particularly concerning since I needed to be reached due to an ill family member. Needless to say, this caused considerable stress. I enjoy working out. The fitness center was tiny and the room for classes was even tinier. On a positive note, the fitness instructor, Diana was superb. She knew her stuff, was inspirational and very nice. There was a sign up sheet for classes which was done to limit the number of passengers attending. However, the fitness staff let in whoever showed up. As a result, there was often 20 passengers in a class that was listed for 12. This made the experience challenging and at times, unsafe. The Terrace Cafe had a limited variety of food. At times, I would have loved to have a scoop of tuna or egg salad. This was never available. Although a crew member was immediately available to serve us water, coffee or juice, anything else was simply unavailable. On three occasions I asked for sparkling water and never received it. The dining room was very pleasing. The staff was great. But the food was hit or miss. Some was excellent while others, just awful. The speciality restaurants were excellent. We especially enjoyed the Red Ginger. We found the cruise offered excursions outrageously priced. We only took one excursion from the ship - a one hour glass bottom boat right for $129/person. We enjoyed it but it was very overpriced. Alcohol prices were similarly overpriced. I didn't order one drink the entire time I was onboard - simply out of principle. The most outrageous cost was the airport to port & return transfer. Since we our flight arrived at 9:40 pm and left at 8:40 am and because we were unfamiliar with the services in Papaeete, we decided to take the transfers. Each one way transfer was $129/person. The ride was under 10 minutes. Worth of all, there were delays at each end. This was utterly ridiculous. From now, we'll stay with Celebrity our preferred cruise line. Read Less
Sail Date February 2019
We travelled on 30 January for a 10 day Polynesian cruise on the ms marina and what should have been the trip I dreamed off turned completely bad due to incompetent staff. I like to warn future travelers to have a good medical insurance, ... Read More
We travelled on 30 January for a 10 day Polynesian cruise on the ms marina and what should have been the trip I dreamed off turned completely bad due to incompetent staff. I like to warn future travelers to have a good medical insurance, lucky we had one. But honestly I felt shy to present these bills to the insurance. We were totally ripped off by the medical center. I understand that everybody likes to make money but there are limits. I was treated for a dry cough and difficulty to bread (saturation of 92) for 6 days by intravenous with wrong antibiotics. They even checked blood twice and made chest x rays. The doctor was unable to give the correct diagnosis after a bill of 13000 US!!! The nurses are doing a great job but about the doctor I have my doubts about his capacity to do the job. He advised on disembarkation to visit another doctor, I should have appreciated if he should have offered that earlier, we could have disembarked in Moorea or Bora Bora and fly back to Papeete. On top the reception pre authorized without any reason twice 13000 US , so I had to wait 10 days before my credit card was again working normally. After leaving the boat I flew to Auckland where after doing a blood test and x ray they diagnosis pneumonia. Is as a doctor you cannot find that then you have a problem. This incompetence finally spoiled the trip that was my ultimate destination trip. And pretending that the cruise is for foodies is to much honour, the French and Italian restaurant are very good, the Asian is a catastrophe (I live in Asia and know what is what)the tom kha gai I ordered was like water and the curry was disgusting. The buffet at terrace café becomes boring after a while. I hope that future travelers will be aware of the practices on the oceania cruises, I confronted them with these issues on my return but found a useless customer service who seems not to be able to read and understand a mail. This was my first cruise and the last on Oceania. Read Less
Sail Date January 2019
We chose the cruise for the itinerary and the rave reviews on the food aboard ship The buffet restaurant was always overcrowded and offered limited selection Food quality was also poor: Soggy pastries,over cooked sausages, strange ... Read More
We chose the cruise for the itinerary and the rave reviews on the food aboard ship The buffet restaurant was always overcrowded and offered limited selection Food quality was also poor: Soggy pastries,over cooked sausages, strange tasting scrambled eggs, soggy weird tasting French fries. At lunch time the buffet was the only option The main dining room food quality lacked imagination and was of average quality at best. Little emphasis on providing regional dishes or specialities. Each of the specialty restaurants was pretentious . While having some good dishes ( veal chop in Toscana, lamb in Jacques and red ginger) the French onion soup was watery , pasta tasteless ,crepe Suzette rubbery and bitter and pastries soggy . EXTREMELY. DISAPPOINTING!! The cabins were nice with a shower and separate bath, Shore excursions were well organized and had some great guides.However several were spoilt by unfit elderly travelers ignoring fitness recommendations for the tours by selecting strenuous walking trips . Only to complain and hold up the whole group as soon as any walking was required Entertainment was on the poor side. Boarding in Stockholm was time consuming but disembarking in Copenhagen efficient Staff varied considerably in performance. Some were very friendly helpful and attentive. Others down rite rude Last Crystal cruise was superior in every aspect. I cannot imagine how Marina has a high culinary rating!!!!! Read Less
Sail Date September 2018
Left Lima 18 days quickly became apparent novo virus on board. Food went down hill service, laundry was close all lounges closed, all facilities closed, no coffee machines open. 18 days later now nothing in cabins and plastic cups ... Read More
Left Lima 18 days quickly became apparent novo virus on board. Food went down hill service, laundry was close all lounges closed, all facilities closed, no coffee machines open. 18 days later now nothing in cabins and plastic cups for water. Novo Virus happens so learn to deal with it, we have all paid for luxury and ended up at Macdonalds! Staff very helpful but when so much of the ship is closed or events do not take place it’s become more of a prison than a Luxury Cruise. We were not I’ll but we might as well have been. Dreadful handing of a comman problem on Cruise Ships you dealt with it very badly. Lima be advised there is no shad on the dock and you are boarded straight onto the ship, some people in direct sun standing for two hours plus. Crews managed extremely well with Easter Island tenders my hats off to them. Don’t let this put you off for the first 5 days it was excellent we then filled in mid way Cruise comments and sadly went downhill next day. Read Less
Sail Date January 2018
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan ... Read More
I have been very fortunate to have travelled extensively my whole life, and I have been on many cruises. I just finished the Oceania cruise - Eternal Enchantment (16 Jan - 3 Feb 2018) and the pre-cruise tour - Machu Picchu (13-16 Jan 2018). This was the most expensive cruise (about $28,000 CAD) we (myself and my spouse) have been on, and it was also the least enjoyable cruise we have been on. We (my husband and I) picked Oceania because we were told that we would not be nickel- and-dimed to death; (i.e. pay extra for soft drinks, and specialty coffees, popcorn etc.). Also, we wouldn’t be constantly interrupted by announcements. And, we picked this particular cruise (Eternal Enchantment Lima - Tahiti), and pre-cruise, because of the destinations. (Machu Picchu, Nazca Lines, and Easter Island). I should have recognized the Oceania web site as a red flag. The web site was disorganized, lacked meaningful communication, and was very difficult to use. The cruise - Eternal Enchantment (Lima - Tahiti), itself was ill conceived. Lima did not have the infrastructure (i.e. departure terminal) and Tahiti did not have a large enough airport. (i.e. for 1,000 people to have return flights within a reasonable time). Many of the ports were not designed for cruise ships. It tried to cover too much of the earth’s surface, and forgot that it was in the business of providing vacations. The cruise line did not seem to know its target market, or the passengers in front of them, and they had no skill in managing expectations. The flights that were arranged through Oceania were awful. It was like they were arranged by a psychopathic-sadist who’s goal was to make the journey as difficult and as uncomfortable as possible. Our travel agent phoned and asked if we could fly in a day or two early, or use a direct flight, or less flights. We were told that there was a $250 U.S. disruption fee per person, and the hotel would cost $1,200 US per person per night. That can’t be right. I thought that perhaps there was a communication problem with the representative on the phone. We were also told if we wanted to be picked up in Lima and brought to the hotel, we had to use their flights. Again the idea of a vacation is as less stress as possible. I did not want to be in an airport where I did not know the language, nor how to get to the hotel. So I thought that getting picked up at the airport was worth the over 24 straight hours, three flights, U.S Security and Customs, and four airports. We got picked up and brought to the hotel. Our rooms would not be ready until 3 pm (we knew this), but we were told that if we wanted a room immediately, we could “upgrade” and pay another $100.00 U.S. per person. We had already paid $2,947 CAD per person for this 3 day pre-cruise trip. We have been 27 hours without any sleep, and we just paid to upgrade. However, I think this was just slimy. The rest of the pre-trip was good, until our bus arrived at the ship. It was absolute chaos. The infrastructure was not there, but neither was common sense. Oceania knew when the flights were arriving, and when the pre-trip buses were arriving. How could there be no organization? There was about 800 elderly people in line in the very hot sun. I am guessing the average age was between 65 and 70. We were in line for 1 ½ hours, I understand others were in line for up to 2 ½ hours. No shade, no water, no bathrooms, I honestly thought that someone was going to have a stroke or heart attack or just collapse and die. After being permitted to go on ship, and go through security, there were some of the ship’s crew (3 in a row) in crisp clean uniforms pointing to way to the Marina lounge to register. Really? (No towels, no welcome drink.) Registration itself was quick, but our cabins were not ready. We then had to drag around our carry-on baggage and find somewhere to be until our rooms were ready. I always booked the on shore excurions with the cruise line, because 1) they know more about the available tours and the places than I did, and 2) they can get a bulk deal and, 3) the ship won’t leave without you, if you are on an excursion that they have arranged. Again the vacation is about less anxiety, not more. I booked what shore excursions I could, about 6 months before the trip. I was told that I could book any new shore excursions when they were available or when we got on the ship. When I tried to do this -- they were all full. There were some passengers that came on this trip just for Nazca Lines and/or Easter Island. The Nazca Lines fly over was quickly booked, and there were passengers at the dock with no way of seeing the Nazca Lines. Some of them were able to book the same trip as I had for ½ the price of the one I book through Oceania. Again, it just felt slimy. We arrived at Easter Island, and the ship’s crew seems very happy that we were able to tender to the Island. I am not so sure what the big deal was. But, apparently, about 20% of the time it is not safe to tender to Easter Island. And people that book the cruise mainly for that port, are extremely disappointed when they couldn’t get to the island. There are flights from the mainland (South America) daily. If this is your reason for considering this cruise --- forget it, and book a flight. The staff in the kitchens and cleaning the rooms worked like dogs. Every time I wanted something - coffee, etc., I felt guilty for asking (but there was no way of getting it on your own), because they looked so tired and overworked. Especially after the Novo Virus outbreak. I don’t know much about the Virus outbreak, because we were not told much. But, we were told that the passenger’s health and safety was the ship’s primary concern. Where was that concern when Oceania booked the flights, or when letting us languish in the hot sun for hours, or when the turnaround (passengers finishing their cruise and passengers starting their cruise) is on the same day. I am surprised that more passengers and crew were not sick. From other passengers, I learned that there were 42 passengers in quarantine. I don’t know how many crew were sick, but it was noticeable that crew were missing in the main buffet restaurant. The medical bills were astronomical. For a sinus infection and antibiotics it was $8,500 U.S. For bronchitis, it was $9,000 US. For the average quarantined individual is was about $10,000 U.S. I understand that there was one bill for $18,000 U.S. The cynical part of me, was wondering if the medical center on board was a profit center. Given the high cost of medical care, perhaps there were a lot more people that were sick, but didn’t report to the ships medical officer. The actions that were taken, I also did not understand. Because of the virus outbreak, the passengers no longer had access to the laundry facilities (about $2.00 U.S. a wash, and $1.00 U.S. to dry), but you could pay for your laundry to be done by the ship’s crew for a much greater fee. The library books could not be loaned out, nor could you play trivia pursuit because of the virus outbreak, but you could go to the spa and you could go to the casino. Does this make sense? Again money makers? An example of complete lack of awareness; there were many passengers from Germany. The Theatre movie shown was Dunkirk. Really? Again, Oceania is suppose to be in the business of vacations. Tahiti did not have an airport that could handle 1,000 passengers leaving at the same time. Which would probably be the reason that we had 16 hours between being forced out of our cabin and before our fight departure. And, there was also another cruise line also dropping off hundreds of passengers for return flights home. Just a few days before the end of the trip, we got a phone call stating that we did not have a transfer from the ship to the airport. Really? I stated that we agreed to take the awful flight schedule in order to have transfers to and from the airports. We were told no, if you want transfers to the airport in Tahiti you have to pay another $149 US per person. I thought that we had transfers, and that we were picked up in Lima and transfer to the hotel. And, I explained that $149 US per person seemed pretty expensive. The island of Tahiti is just not that big. It was explained to me, that we had to be out our rooms by 8:00 am (news to me) and flights were not leaving until 11:59 pm (that I knew). Again, we just paid. Again, I thought this was just slimy. Being nickel-and-dimed to death by other cruise lines was beginning to look good, after the large, and unexpected, money grabs from Oceania. With this transfer, we were put in a large reception hall with hundreds of other passengers to wait for our flight. We spent a day in Tahiti in a reception hall….Oceania could not organize a tour? When we were leaving the boat, again there was really nowhere to really be --- so standing in the crowded halls…and they were bringing new passengers aboard. And I am sure the health and safety of these new passengers was not Oceania primary concern. We talked to many other passengers, about their bucket lists, their favorite vacations, other cruise lines, their best cruises etc. Many of the people that were regular Oceania passengers have stated that this cruise was not at the level that previous Oceania cruises have been. Some stated that this would be their last. I have been on many cruises, and plan on being on many more, but this was my first and last Oceanic cruise. Read Less
Sail Date January 2018
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has ... Read More
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has absolutely no cruise terminal facilities at all. Passengers lined up on the dock without anyone from Oceania to greet us, direct us or answer questions. Some people waited as long as 3 hours in the sun to board, absolutely unacceptable. The next disaster was trying to get off the boat at Easter island. We waited 4 hours in the lounge area to try to go ashore. The cruise director had warned us the day before that if we could not get back on the boat, it was our problem. We did not want to take a chance that the tenders would not be able to return to the ship and, based upon the cruise directors warning- that was a real possibility. My tour deposit was forfeited and I did not see Easter island. The big claim to fame is the cuisine on board Oceania. Perhaps if you are used to dining at lower end chain restaurants, like chevy's and outback steakhouse, the food would be considered a step up. As a food industry professional, I was not impressed at all. The food was mediocre at best and everything tasted as if it was made with very inexpensive ingredients. The only dining experience I thought was good were the 2 nights I dined at La Reserve. That I do recommend, but, it is expensive as were the wine tastings we attended. When you add our bill for wine and the service fees to the cost of the cruise, items included on Seabourn, the cost was comparable between the 2 cruise lines. The quality of the experince was vastly diffrerent. The penthouse suite we had was ok. The curtains in the room are decorative only and do not open the way they do in a seabourn suite so that you can separate the room into 2 areas. Bathroom was ok, nothing special. Closet was ok. Did not use their excursions, way over priced. Entertainment was very poor in all areas. A few of the public areas were lovely, the martinis bar and the grand lounge in particular. The main dining room was dreadful, it felt like a restaurant in an assisted living home. I did not dine there in the evening at all, too depressing. The buffet dining room was also terrible especially at night, the food was unimaginative and poor quality. I am pretty sure they are not using butter in their croissants and baked goods also. The flavor just was not there. The staff was almost very good especially the butler we had in our suite. The other guests were also great, many fun conversations with interesting people. The other thing that happened on this trip was some sort of a health crisis that slowly but surely shut down facilities one by one. We were given almost no information about what was going on or what to expect. By the final day our robes had even been removed and we had plastic drinking glasses in our room. The final day we were rushed out of the ship at 8am and, unlike seabourn where there is always a line of officers and the cruise director on hand to say goodbye, there was absolutely no one there. In fact, I do not think I ever saw the cruise director at any time during the 18 days on board. To sum it up, I did not feel as if I was a valued client on this ship. I felt as if my needs were unimportant and the quality of my vacation irrelevant to the management. Would I cruise with them again, probably not. Read Less
Sail Date January 2018
Cruise Lima to Papette with Marina First checkin procedure in Callao We were dropped off by taxi and there was already a row of a few hundred people. It certainly took almost 2 hours before we were at a bus. We had to put our ... Read More
Cruise Lima to Papette with Marina First checkin procedure in Callao We were dropped off by taxi and there was already a row of a few hundred people. It certainly took almost 2 hours before we were at a bus. We had to put our suitcases ourselves in the storage space of the bus and board ourselves. No employee of Oceania is present. We had been standing in the hot sun for a long time and nothing was offered like a glass of water. After sitting in the bus for half an hour, we had to take the bags out of the bus and take a seat at the back of the line that was even bigger. Still no one from Oceania. Could hand-in the suitcases now. After standing for another 1.5 hours, water was offered and we were finally able to check in. This procedure went well. Easter Island and other tender ports Tendering appears to be difficult to organize for Oceania. They have so many tours themselves that they have to go off first, so that the independents have to wait a long, long time. They advised to pick up tickets one hour before the tender time. In practice, however, it appeared that there was a waiting time of sometimes 3 to 4 hours before we were allowed to go ashore. Because there were quite a few wheelchairs and people who had difficulty in walking, it took a long time before a tender was full. The unloading of a tender also caused many difficulties especially on Easter Island. Everyone wanted to get out first so that the last row was left and the balance of the boat was disturbed and the tender banging harder against the ship. On half of our cruise, it turned out that there was a notifiable intestinal infection (probably paratyphoid) on board. According to the manager of the restaurant, it was not the Noro virus. Library and other public places were closed. More than 54 guests and 10 employees had this infection. Reportedly, a visit to the doctor cost $ 490, - and if someone had to be admitted to the small hospital on the boat that was $ 4000 a night. A passenger had to stay 4 nights and pay $ 17,000. I wonder if any Dutch insurance would pay these costs. Pure scam. Also the announcement was made by the cruise director that guests who wanted to stay overnight on Easter Island did not get the assurance that they could be picked up the next day. Seems impossible to us as our passports were confiscated. Oceania says they have the best restaurants on board. Two years ago that was probably true, but this trip put a question mark on the taste (very flat) also at the special restaurants. We had a nice trip, but given our experiences with tenders and check-in, we would certainly not give Oceania a 5*****. Read Less
Sail Date January 2018
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté ... Read More
It all starts from the very beginning embarkation in Lima; Since Oceania did not informed us that the embarkation in Lima would be very different than one would expect we did experienced a nightmare; Both our faces and décolleté where sunburned because ( just coming from the airport ) we have to stand in the burning sun for more then 2 hours in line before we could embark a touringcar which transported us to the ship. ( see enclosed photo of sunburn ) During staying in line, dockworkers where constantly trying to get a tip in touching our suitcases, if it was from the taxi in to the waiting line or from the line into the bus. ( very frustrating experience ) Arriving at the dock we had to wait another hour to get on the ship. At least ships staff did distributed small bottles with water. The first day at sea we made an official complaint about the above with the executive concierge Tom, this did result in a meeting with your general manager Mr. Claudio Melli. This meeting was very disappointing, Mr. Melli could only mentioning the fact that this was the fault of your Lima port agent and regretted the fact that we had this bad embarkation experience. Only a warm handshake and that was all, not offering any compensation or gestures like a bottle wine, nothing ! Being a cruise expert for more than 25 years ( mainly HAL and Cunard ) we never had such experience with a general manager ( Hotel Manager ) After approximately one week cruising we did notice that the menu’s in the restaurant where without hardcover, by coincidence some of the waiters told us that this was regarding health regulation since there was a virus onboard. After 2 days ! all guests where informed about a virus onboard and not days before as it should have been. During that time ( until the last days of the cruise ) the executive lounge was closed, library, guest laundry etc. But the casino did stayed open !!!! We all know nowadays that the norovirus is a tread of every cruise line, but was this a norovirus onboard the Marina ??? No information was given to all guests. Laundry services, not long ago your company provides a complementary laundry service to the guests in suites, however without pressing ( = only one time ). If you provide a complementary laundry service you should also includes pressing, either you offer the complete service or nothing. ( HAL offers the complete service to guests 4 star mariners and Neptune suite guests ) How to give guest the impression that the cruise is over one day earlier, well by taking the bathrobes, complementary toilet amenities, 50% of the towels, toothbrush drinkingcups etc. out of the bathroom. Taking the drinking glasses out of the cabin and replace them by plastic ones. ( see photo ) Never ever had seen this during cruises with other cruise companies. A shame ! Food: Ocean Cruises prides it selves on here excellent food, well the quality in the specialty restaurants are not bad but be aware we had also overcooked tuna in Jacques and an overcooked crispy chicken in Polo Grill. Would I recommend Oceania to friends, no I would not. Read Less
Sail Date January 2018
Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff ... Read More
Chose this cruise for itinerary. That was the only good thing. Embarkation in Lima was disgraceful. We arrived at port in taxi dropped off outside the port to be faced with a very large queue no shelter from the blistering heat, no staff present. We were then transferred to the ship by bus to be met with an even longer queue, waiting to embark,we even had to unload our own cases from the bus, no porters, no Oceania representatives,no organisation. From time we arrived at port to getting on board took us 3 hours no kidding. General manager eventually appeared claiming to lay blame on port of Lima for not having terminal building. Tendering service was another major issue .Easter island took us 4.30 hrs to get off ship, never experienced a tender service so slow,if you are not doing an excursion with the company you are treat like a second class citizen. After visiting the island and returned to the tender point we were faced with another long queue to get back on board 2.30 hours we waited to get on board. Once again general manager blamed conditions of sea and the clientele , not many spring chickens and various disabilities. Staff behind buffet counters in terrace cafe were very unenthusiastic ,didn't seem to be able to use initiative. Many times in waves grill we appeared invisible, took so long to have table set. Presentation of the food wasn't like it used to be. After rainfall, promenade decks were deadly, deckhands didn't seem to be programmed to clear the large pools of water they preferred to place a sign up warning you the decks were slippery when wet. Outbreak of gastroenteritis did not help matters either. Many of the facilities were closed, staff were also affected, restaurants appeared like staff canteens , paper table cloths, menus etc. TV and Movie channels were poor throughout the cruise. Speciality restaurants were excellent waiting staff there couldn't do enough for you. To sum up ,having cruised with Oceania a few year ago, the quality of the service has gone a long way down hill,does not warrant the premium price of the cruise. Will be very surprised if I am the only one with negative reviews. Read Less
Sail Date January 2018
The itinerary was outstanding: Lima -> Pisco->Easter Island->Pitcairn -> South Pacific Islands but the cruise started out poorly. Oceania scheduled our air trip using LAN. LAN lost our luggage and because of the itinerary it ... Read More
The itinerary was outstanding: Lima -> Pisco->Easter Island->Pitcairn -> South Pacific Islands but the cruise started out poorly. Oceania scheduled our air trip using LAN. LAN lost our luggage and because of the itinerary it was day 7 before clothes arrived! Embarkation was from a shipping port not a people port and cruisers were left standing in the sun for over an hour without word from Oceania staff of the reasons for the delay. Once aboard, we found our room to be clean, comfortable and well attended by our housekeeper. Dining was something of a challenge for vegetarian eating. Not many choices and although we were asked to pre-order food, our choices were not always delivered. Entertainment was top notch. The dancers, singers and musicians were fantastic professionals. Unfortunately only 3 shows were performed on an 15 day cruise. Many of the public areas of the ship and the activities were shut down due to norovirus. Enrichment lectures provided by James Grant Peterkin,an expert and resident of Easter Island was the best experience. He lectured daily and was a wealth of knowledge. The ship also did a day around Pitcairn since there is no port there. Pitcairn residents came aboard and told us of life on the island and sold their fabulous art and crafts. South Pacific Islands were beautiful water spots with great snorkeling and beaches. Excursions were good, tender service to and from the ship was insufficient. The itinerary was a once in a lifetime trip but unfortunately Oceania did not live up to it's expressed guarantee of cruises that exceed one's expectation. Read Less
Sail Date January 2018
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day ... Read More
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day after leaving the ship. The jacuzzis were never closed or the pool. Activities were curtailed so the saving to Ociana must have been huge. Trivia was cancelled because they had not enough pens? No sail away party’s, no end of Cruise party. Executive suit closed no tea or coffee for cabins only room service which was slow due to the large amount of people just tying to get a cup of coffee. All self service tea and coffee machines closed. We have never had to drink so much coke or lemonade as it was easter to get hold of. Laundry was closed so no access even to the iron. Offered half price laundry but when the finale end of cruse itemised invoice arrived no reduction, question this and was told we had used the wrong form? The suites were slowly stripped over a period of a week of any luxury items, the day before we disembarked we were down to cheap plastic cups instead of glasses in our room. We had a penthouse suite that we paid a lot of money for started out a very lovely room ended up looking like a basic room no frills in a cheap hotel. I complained my holiday ended in 5 days time not today and was told they need time to sanitize all items in the rooms. Ociana this is not my problem, Ociana that’s your problem. Dinning areas was impacted on in the main dining room lunch was cancelled, leaving the Waves grill and the buffet only for lunch, not what signed up for beef burger and chips or salads. Entertainment on leaving Lima poor string quartet were depressing and gloomy. Excellent enrichment leactures James Peterkin. Excellent ports and tender crews were extremely helpful. Excellent ventriloquist we needed a lift the day he arrived and he gave us one very funny. Onboard show team were very good. People who are Embassidors for Ociana were disgusted with the way the problem on board was delt with never had they experianced anything like this Cruise. Both end of Cruise box’s were full to over flowing never on any cruse have I seen this I can garentee 100% were complaints. People went down and cancelled the gratuities, they were so disgusted with the treatment of customers. We could not as ours were prepaid but would have. Dear old Captain gave out no information at all, made no broadcast ref the problem, and we were at no time offered an explanation about what was going on. Lima be warned in Jan 2018 there is no priority boarding and no shade, you are boraded from the docside, many guest suffered sunburn on day one. 2-3 hours people were stood in the bright sunshine.( no seats) So you pay your money to get what standard you want and get Bradley let down by management on Ocieana. Read Less
Sail Date January 2018
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the ... Read More
I have to agree all that has been said regards the lack of communication on this ship during the gastric virus outbreak, Marina is a beautiful ship.The food very good and the staff we saw,work very hard and are a benefit to the company. But,we could not understand how the captain allowed some aspects of the ship open.Why could we not put dollars in the laundry machines,yet we could put dollars in the slot machines for the full length of the cruise.We could play tennis,golf and ping pong using all the sport equipment with no cleaning in between use,yet we couldn’t play trivia.We could play black jack but not get fresh coffee.We could all use umbrellas daily,with no cleaning between use,yet have paper menus.The gym ,which is well known as a source of cross infection,remained open as did jacuzzis.We had ice removed yet daily fruit delivered. Our Oceania suite started to be stripped 5 days before disembarkation.When you save for two years for a suite to celebrate two special occasions,you expect on your final day to have what you had on your first day.To get back to your suite and find all the gorgeous books tied in white trash bags and dumped on a table with the extra roll of trash bags,you realise your dream has ended.Silver trays removed,glasses removed,champagne bucket removed,bathroom baskets removed,menus removed,etc,etc.Our cabin was not vacuumed in any way for four days. If we could have been told what and why, maybe we would have understood.But it seemed very sneaky that every time we left the cabin someone sneaked in and removed something.It was uncomfortable. We foresaw the gastric outbreak, with passengers not using any sanitation when entering or leaving restaurants as soon as we embarked. The officers were nowhere to be seen and all Reserve bookings and meals with staff were cancelled. Sadly,despite all the positives of the ship and crew,we will remember our holiday of a lifetime with great sadness. Oceania had the same problem in 2015 and in passengers eyes they haven’t learnt a thing.Extremly poor communication. Read Less
Sail Date January 2018
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the ... Read More
This was our third cruise with Oceania (all on the Marina) and around 18th overall, and the first where I've felt the need to write a review on this site. Embarkation: Not a great start. In Lima we waited an hour in line in the afternoon sun and heat at the entrance to the port to get on a bus to the ship. The only Oceania presence was a small canopy with the logo on it where you finally got on the bus. At no time did anyone from the cruise show up with water, shade, or an explanation. Passengers were basically left on their own. Once on the bus we were driven to the ship only to find another lineup on the dock. Again it took an hour to get on the ship. Eventually they handed out water and then opened the a second gangway for passengers (it was being used solely for luggage at first). Over the 18 day cruise not once did anyone on the cruise staff make any public reference to the boarding (apparently it was the port's fault). It was as if it had never happened, or they thought passengers would forgive and forget once the cruise got going because we'd be having such a good time. Well that plan didn't work. (Also, unlike every other cruise we've been on, we were never given a health form to fill out when boarding asking whether we were sick). Easter Island: For most people this was the main reason for going on this cruise, and we were very aware that there was a chance we wouldn't get on the island. The morning we arrived we had to wait three hours in the theatre for the tender (got off at 1030 and we weren't on a tour, which seems to be a short wait compared to others). We were happy just to know that we would be going ashore, but I think Oceania should explain to people what's happening with the tenders. Once we got to the tenders we knew why it was taking so long. The swells were so strong that the loading was going very slowly. Every passenger had to wait for the crew on the tender to say 'Go' and then they would pull you onto the tender (or else you could fall between the tender and the ship). The crew basically did this all day (for two days), so everyone agreed they deserved a medal (and for Oceania for making sure we got onto the island both days). In reference to an earlier review, the cruise director did not say if you got on shore it wasn't guaranteed you'd get back on board. What he said was that this only applied to passengers who chose to stay the night on Easter Island, since it wasn't guaranteed the tenders would run on the second day. There was never any question we wouldn't get back to the ship on the first day. The guest lecturer (the British Consul General on Easter Island) was excellent. Virus: On the Wednesday night we noticed that the restaurant we were in was using paper menus. Thursday evening people started saying something was going around. Friday afternoon was the first time there was any announcement that there was a virus. This should have been announced sooner as that might have helped to lessen the impact. Basically everyone, as alway, was asked to wash their hands a lot, and stay in cabins if sick. They also cancelled trivia. Since we love doing trivia, this didn't go over well. We complained, but they said it was because the pens and paper were shared. They could have just asked people to bring their own paper and pen. What was more upsetting was that other activities continued (bingo, bridge, etc, and the clubs and mallets for shuffleboard, minigolf and croquet were never locked up, so could be used by anyone). They also closed the public laundry rooms on each deck because of all the buttons on the machines, and the library, but kept the casino open (presumably since it makes money for them). Basically everyone felt that this outbreak was not handled well at all. They obviously couldn't help the virus being on board, but they seemed to pick and choose which services were shut down and which weren't, there was hardly any information on the status of the outbreak,, etc. This lasted for the last week of the cruise, and it felt like everyone just wanted the cruise to end. Re some earlier reviews, -the only lounge closed was the Concierge lounge for certain cabins. All the other lounges were open. -the main diningroom was closed the last four or five days because the ship was in port every day. The diningroom never opens for lunch when in port, but it was open other days -never had a problem getting coffee, though a crew member was at the self serve machines to do it for you. The Barista coffee area was open the whole time, and in fact had the best cappuccinos I've ever had on a cruise. -we found the food to be the very good quality we've come to expect, though it's understandable it things weren't always up to par since quite a few crew were sick as well. Overall, apart from the great effort to get us onto Easter Island (and get the people from Pitcairn Island on board) the cruise was a disappointment. I've found on previous Marina cruises that there are not very many activies compared to other cruiselines, so cancelling/closing things because of the virus made things worse. The 'work' crew (room attendants, restaurant staff, deck attendants, etc) work very hard and were great, but they were let down by the senior staff and the almost complete lack of communication or acknowledgement of any issues (and yes, the senior officers, ie general manager, seemed arrogant and never admitted any fault). I had to be persuaded to take this cruise, and doubt that anything will persuade me to take another Oceania cruise. Read Less
Sail Date January 2018
1-We dined at the main dining room the 2nd night and had a terrible caesar salad and tough duck. The next day I went to the services desk on the 5th deck and told them. They said that they would have someone call me. I never received one. ... Read More
1-We dined at the main dining room the 2nd night and had a terrible caesar salad and tough duck. The next day I went to the services desk on the 5th deck and told them. They said that they would have someone call me. I never received one. 2- Cigar smoke was blowing onto the chairs along side the pool from the smoking area. I moved as did several others one of whom said that they had been on the Marina before and had complained. 3-The meals in the specialty restaurants and main dining room were no more than average. The best meals I had were in the Terrace Cafe except that many times there were no tomatoes in the salad area. 4-A few weeks before the cruise I received a call from Keith in what I think they call their Special or Concierge Services in their Miami office. In the next few weeks I called him 2X about a problem,left him a voice mail but never received a return call. There were a few other problems that should not have happened on a ship of this caliber that charges more per day than most ships.A few days before departure my wife and I wrote comments and placed them in the comment box. A few times we were reminded to fill the comment slips out;this was a waste of time as we still have not heard back from them. I wil now sail on other lines that are less expensive and probably have all around better services and food. Read Less
Sail Date October 2017
I chose this cruise for the itinerary. Cruising the North Sea was wonderful and those countries are wonderful. It was a busy cruise with only one sea day. The food which the Cruise Line constantly talks about was good but still cruise ... Read More
I chose this cruise for the itinerary. Cruising the North Sea was wonderful and those countries are wonderful. It was a busy cruise with only one sea day. The food which the Cruise Line constantly talks about was good but still cruise food. The ship was nice, newer, and well maintained. The cruise was boring. There was really nothing to do during off times. Drinks were ridiculously expensive. I must say, though, that the service on this cruise was the best on a cruise I have ever experienced. They were helpful, friendly, attentive, and friendly. I can't praise the staff enough. The shows and entertainment were sorely lacking. The shows weren't promoted much. I went to one show and it was not very good. There was never piped in music at the pool or bars and this cruise could have used some. Sitting by the pool, there was never any bands or performers. I think a pool should have a little entertainment. Read Less
Sail Date August 2017
We have been to London many times, but have not been around the British Isles very much. We read the reviews and looked at the brochures and felt we would have great time. The first issue was the WiFi, speed less than 1Mbps and often ... Read More
We have been to London many times, but have not been around the British Isles very much. We read the reviews and looked at the brochures and felt we would have great time. The first issue was the WiFi, speed less than 1Mbps and often down, despite the recent "upgrades" A lot of people on the ship complained, but all we were give was excuses. The food was very good and decor nicely decorated. Cabins (Penthouse) a little smaller that we are use to, but the service was very poor. The tours from the ship were poorly handled and some of them involved a two hour bus ride to see the remnants of a roman wall or fort. Best tours were in Ireland and Scotland. The entertainment was poor to okay. It appears you have to go to the larger ships for entertainment, but that's not as important as the overall service which suffered. Read Less
Sail Date August 2017
We were very curious about Oceania, and all the brochures that were piling up from the mail piqued our interest as well. We actually thought we were their targeted demographic; our WSJ had brochures enclosed weekly. Also, a few years ago, ... Read More
We were very curious about Oceania, and all the brochures that were piling up from the mail piqued our interest as well. We actually thought we were their targeted demographic; our WSJ had brochures enclosed weekly. Also, a few years ago, while at an awards ceremony on another line, the well-traveled couple next to us suggested we'd love Oceania. So on May 21, there we were, efficiently boarding in the port of Barcelona, but without our typical embarkation photo! There is no photographer on board. Hmmm .....no champagne or crew delighted to welcome us either! We'd booked a concierge level cabin, and after a disappointing embarkation lunch of fish cooked to cardboard in the outdoor cafe, made our way to our floor. Suitcases lined the hallways and landings. Passengers were locating and lugging their unwieldy bags down the corridor in both directions to their cabins. Being newbies, we followed suit. Is this the way it's done? Still not sure. We have been sailing in suites for the last 20 years. This was the smallest piece of real estate we've had so far (exception river boats), smallest balcony, and more limited storage space than typical. We were still getting sorted, and I decided to visit the lounge on our floor. Quiet....but I found the teabags and hot water, but, alas, only miniature takeout cups with cute mini lids! The novelty of this find only distracted me briefly, before I realized my cup of tea would be about 3 swallows! Oh well, day one, always a few glitches..... Dinner in the Asian restaurant was good; black cod is a favorite of mine, but again a few glitches...... The next many days were filled with ship shore excursions in Spain, Portugal and France. We'd been to several of the ports before, added Bordeaux, Oporto, Bilbao, Cartagena this trip. Some background might be helpful. Oceania mails a lovely personalized book of your itinerary, and a complete list and description of all shore excursions. However, the pricing for ordering multiple shore excursions was complicated, and customer service reps warned me twice to call back before I finalized my selection to make sure of pricing. At the time I thought this was much too complicated and too much phone time compared to other lines, where I can easily choose online. But, if this is how an experience is personalized, so be it. We did basic city excursions daily. Some were more successful than others, but all participating passengers were directed off to their tours efficiently. Returning was another story on at least a couple of days. The full buffet closed at 2:00pm. We found this time rather arbitrary when most of the passengers were touring and returning close to 2 pm. The outside grill remains open longer, the concierge lounge has mini sandwiches and cookies, and afternoon tea is served for an hour late afternoon. Again, food is fine, specialty restaurants are good, and if you obsess over unlimited shellfish, this is the line for you. However, our expectation was that the service level would be impeccable. That was not our experience. All food is served from the buffet. That goes for coffee and water too....repeatedly, we were ignored at table of one or two. On the other hand, plates were removed as soon as a fork was placed down. And those teeny cups? The only ones available all cruise long. My experience in the outdoor grill day 2 was so disagreeable, I would not return. Those lunch crowds after the tours returned filled the outdoor grill to overflowing. I did not know the protocol. I went up to the order window, got yelled at to go get a table....I said there are none now, but may I order, and got ignored totally, totally dismissed, while next person in line placed order. Never. Never. Have I been the target of rudeness like this onboard a ship. ((Aside: I have seen crew members so well trained that they keep smiling even as passengers become impossible!) By Day 3 I was pretty convinced no one cared if I was on board, except our cabin stewards, who were very good at their jobs, and did smile and greet us like they were happy to see us! I did laundry on board, (first time since 1995), as did many others. I did not take a cooking class, nor a watercolor class. I did attend lectures and some of the entertainment. The big ships win the entertainment category easily, with multiple venues, and some exciting options. There's more to the story; I kept my usual log. Oceania is called the "foodie" line for all the lobster and no charge specialty restaurants. The library is great, paneled, many good titles available. Always lots of pool lounges open. Always room in the gym. Many well-traveled passengers on board; average age skews older..... It certainly isn't the fun ship. There certainly isn't a sense of festivity at any time or place. The free internet was so bogged down, we timed out before accessing sites. The gracious hospitality we've experienced from other ships' crew and officers wasn't demonstrated to me as a newbie. There were no washcloths or water coolers when returning to ship. There were no wow moments for us- and we have had many onboard surprises over the years.....the whole voyage was very laid back...... We are pretty low key, but we do leave home for a break from the ordinary, and to enjoy some special memories and interesting places. But indifference? That was our takeaway. We did not book a new cruise onboard. Read Less
Sail Date May 2017
My wife and I booked this cruise several months earlier based on the itinerary and facilities then advertised. About a couple of weeks before our departure we found that two of the ports had been eliminated from the itinerary so that they ... Read More
My wife and I booked this cruise several months earlier based on the itinerary and facilities then advertised. About a couple of weeks before our departure we found that two of the ports had been eliminated from the itinerary so that they could replaced one new port. The two eliminated ports, both of which we had never seem, were one of the reasons we choose this cruise. To add insult to injury the told us we had to pay an additional fee of $100.00 each to visit the new port. The next disappointment was to find that a thermal pool advertised as being on this ship was in fact not present. This again was one of the reasons we booked this cruise as we are in our early 80's and reqiure this type of theropy. Finally we found access to their speciality resturants was very limited. Needless to say, we were very disappointed with our cruise experiance of this Oceania Marina ship. Read Less
Sail Date March 2017
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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