110 Oceania Marina Cruise Reviews

We sailed aboard Oceania Marina from Lisbon to Monte Carlo Sept 29 – to Oct 6 2019. Our expectations and excitement for the journey as well as the Marina were high based on much research and Oceania’s marketing. Our cruise experience ... Read More
We sailed aboard Oceania Marina from Lisbon to Monte Carlo Sept 29 – to Oct 6 2019. Our expectations and excitement for the journey as well as the Marina were high based on much research and Oceania’s marketing. Our cruise experience was not five star/luxury, intimate, personal, or warm. Cabin and Concierge Service Cabin service was average, but not personalized or attentive beyond usual clean up and prep. Examples: used more than one bucket of ice nightly, but always had to ask for second one. Superior service would have inquired proactively. Turn down service often clashed with when we were preparing for dinner (8:30p reservations). Superior service would have had our reservation schedule and worked the evening cabin duties accordingly. The patio cushions were removed in the evening but not replaced in the morning. Our attendant and assistant were both pleasant, but seemed to have too large a base to serve for the entire trip. Per Oceania’s marketing, we expected more focused attention (smaller crew to passenger ratio). Concierge service was lacking. Although attended, not welcoming or personalized, even though we used service daily. Recognition and acknowledgement would have elevated the experience. Deck door between our cabin deck and our neighbor’s cabin deck was not secure/firm and would rattle and clunk during the night. Food and Beverage Service Drink service at bars was often slow regardless of number of patrons. Bartender acknowledgement, even if busy with other tasks, is expected and was rarely given. Weather was warm, and deck service was never offered on the three occasions I chose to utilize the various areas, to include spa terrace, main pool area, and conversation areas. We dined at Waves Grill for lunch three times and the steak and lobster was superb, as was the ahi tuna. The other sandwiches were average. Waves Grill table service was lacking. Water service was immediate, but bar service was slow and inattentive. It also lacked personalization. I had a premium beverage package and ordered wine with lunch with ice. Never was I recognized or asked proactively if I wanted wine again with ice – this would have been superior service and not just average service. Sommelier service in the buffet was slow as well, but only used it on the first day. It is noted the buffet table service on the port side of the Terrace Buffet was far superior to what we experience elsewhere (breakfast). Red Ginger was superior in service and food quality. Barristas was very good as well, but table service in the library would have been excellent/superior (or at least to be asked once settled). Jacques food quality was lacking. Lamb was overcooked, sent back, and overcooked again. In fact the waiter even mentioned that my barely pink lamb was indeed medium rare versus offering something different or even preparing again, which I would have expected from Superior service. Sommelier service was good/attentive. Our first Grand Dining room service seem strained. Our waiter indicated 9p couldn’t come soon enough. Service throughout the evening wasn’t bad, but it wasn’t excellent. I had to ask for refill of wine when needed. Our second Grand Dining experience was similar to our first. The escargot was very good, lobster bisque lacked any indication of lobster, and crème brulee was grainy and of a pudding/undercooked consistency rather than custard. Table service did not inquire why it wasn’t eaten or if it was satisfactory or if we wanted something else. Superior service would have been more aware of our experience. Tuscany grill was average for food quality, sommelier service, and table service. Not bad, but not 5 star. Our last night was Polo Grill. Initial table service was commendable, but bar service and sommelier was extremely anxious and stressed and virtually non existent, even as the volume of people diminished (we had 830 reservations and were there at 825). Had to ask repeatedly for wine/refill and table service seemed not to know our understand how our experience was going or being paced to facilitate beverage/wine service – they did not seem to partner with the sommelier or kitchen very well. We were virtually ignored for an hour by our table service (other than water). The main course never came and no one spoke to us about delays or gave any indication that they were even aware of delays. Around 9:30 my husband sought the maître de and still no one came to talk to me or refresh my service. By 9:40, I was upset and left the restaurant with my husband in order to pack and prepare for departure tasks. Only at that time did there seem to be any concern about our service and experience. Although apologies were given and alternatives offered, at that time is was far too disappointing and too late to repair. Other Services/Activities I had planned on using the artist’s loft (one of the reasons I chose Marina), but it was never attended nor any products or amenities available to use other than the 4p class which conflicted with excursion timing. A self service option would have been lovely to use for sunset sketching or morning activity. Summary: After much research, I chose Oceania because we enjoy a casual, resort environment with outstanding amenities, focused service, and five star cuisine and culinary experience. The service and quality aboard Marina was inconsistent and impersonal, not superior or intimate. I am very disappointed to have paid more than twice what I have on other cruise lines while experiencing less service, quality, attentiveness, and appointments (including Celebrity, Carnival, and A-Rosa River cruises). It is noteworthy to mention I have not received a follow up directly or indirectly from Oceania for feedback as of 17 October (11 days after disembarkation). Read Less
Sail Date September 2019
Cruise and excursion GOT-004 12:30pm – 4:30pm in Gothenburg, Sweden, cost $179.00 per person was terrible. It was a total waste of our day which we cannot get back. We departed around 12:45 pm and arrived at our first stop Skarhamn at ... Read More
Cruise and excursion GOT-004 12:30pm – 4:30pm in Gothenburg, Sweden, cost $179.00 per person was terrible. It was a total waste of our day which we cannot get back. We departed around 12:45 pm and arrived at our first stop Skarhamn at 2:00 pm. We were allotted 20 minutes at this stop and used the time to wait in line for a restroom. Nothing open at this stop except the one restaurant we used for the restroom. Next stop was Kladesholmen. This is a residential resort area with nothing to see except a sea view. We walked to a church (which was not open) for a photo op. Back to the bus for the ride back to the ship. The tour guide (who made sure we all knew she hated the Norwegians) didn't even have anything of interest to point out along the highway except for 4 smoke stacks that were no longer in use and a Volvo factory. I can't believe Oceania would even have such an extremely poor excursion. The four hour excursion had approximately 45 minutes off the bus the rest of time it was mostly highway driving. Back on the ship my wife and I encountered a large group (about 20 other people) who were waiting for the Destination desk to open to complain about this terrible excursion and request a refund. We filled out a Shore Excursion Guest Tour Report. Two days later (last night of cruise) we finally heard back from the main office in Florida and were denied a refund. Other issues were staff shortages in all eating establishments. They are running around trying to keep up with everyone regardless of the venue. The food was always warm and rarely hot except for the soup which was always hot. The one person that was of great help to us was the Concierge on Marina Ray Kucharski. We can't say enough good things about him. This was our third and will be our final cruise on Oceania. We spoke to others who feel the same as it appears Oceania has gone downhill since bring purchased by Norwegian. Won't be cruising or recommending Oceania again. It is sad as it used to be exceptionally great in all areas. Read Less
Sail Date September 2019
This was my husband's and my 20th cruise. We decided to try Oceania because we heard the food and overall experience was worth the extra cost over the mainstream lines. Here are things that I think were better on Oceania:(1) the ... Read More
This was my husband's and my 20th cruise. We decided to try Oceania because we heard the food and overall experience was worth the extra cost over the mainstream lines. Here are things that I think were better on Oceania:(1) the food in general. It was served individually even at the buffet and it was warm and of higher quality than all the other cruises we have been on. One visit to each of the specialty restaurants was included and most were good, although I was disappointed with my filet mignon at Polo Grill as it lacked flavor. High tea was served every afternoon and it did not disappoint with delicious mini sandwiches and delightful sweets. (2) the room and bathroom. They were very spacious. (3) the lack of constant announcements and advertising. (4) the complimentary fitness classes. Our instructor, Carlos, was attentive and professional. Here are the things I disliked on Oceania: (1) No restaurant open 24 hours. When we returned from shore excursions in the afternoon, there was no where to eat! We had to resort to High Tea, which was good, but not a substitute for an actual meal. (2) They were so cheap with the "included" specialty coffees. The cups were so small!!! The mini cups they serve their frozen coffee in has to be a joke. Two sips and you're done. (3) The lack of a nightlife. My husband and I enjoy dancing the night away. The Marina has a cute machine called Jukester Juke Box, where you can choose your own songs to dance to. Unfortunately, they turned the lights on and the machine off at 11:20! During a song where four of us were dancing!!! This is unacceptable on a sea day eve! And so rude. We talked to management who apologized, but we obviously can't get those evenings back. We love all of our cruises, including this one. However, we won't be returning to Oceania, unless we find an itinerary that we can't find elsewhere. Read Less
Sail Date August 2019
This was our third Oceania cruise in 4 years. The first two (on Riviera and Serina) were great in terms of cuisine and service. This cruise on Marina was much less satisfactory. The cabin (PH1) was as expected - plenty of room, well ... Read More
This was our third Oceania cruise in 4 years. The first two (on Riviera and Serina) were great in terms of cuisine and service. This cruise on Marina was much less satisfactory. The cabin (PH1) was as expected - plenty of room, well serviced and well stocked. The cuisine and service were still good, but not at the same level as before. The food choices at both terrace buffet and the dining rooms were essentially the same as on our first cruise 4 years ago. This includes the specialty restaurants, where the menus looked virtually unchanged from 4 years ago. Quality was still good but, again, just seemed a little old and needs an updating. The staff service was fine -- no complaints. The overall service throughout the ship was also high quality. The one area that actually improved was the entertainment. Both the performers and the shows were much better than our first two cruises. I have no idea why, but well pleased. The most obvious failure was the wi-fi internet service was atrocious. Getting connected was a 50-50 proposition at best and once connected you'd be "kicked off" within 5-10 minutes. This was experienced by all passengers and for the entire 10 days, both at sea and in port. We were given the usual excuses of poor satellite, too far from shore, etc. It was not totally true. One crew member who I complained to "admitted" the equipment was inadequate for the size of the ship and number of guests and would be replaced/fixed at the next dry dock stop. While wi-fi is a small piece of the cruise, the terrible performance coupled with the questionable excuses leaves a very bad taste. After the cruise I complained to Oceania customer service. Their response was nothing but boilerplate. I felt like a number rather than a valued customer. Would I go again? Since they're 2 out of 3 overall, I would consider Oceania for future cruises. However, it is definitely no longer my "go to" cruise line as it was before this cruise. Read Less
Sail Date August 2019
Initially I chose this cruise for two reasons, the itinerary around the Baltic and the 3 day stay in St. Petersburg. Additionally having been on two prior cruises with Oceania I was once again attracted to the cuisine as well as the level ... Read More
Initially I chose this cruise for two reasons, the itinerary around the Baltic and the 3 day stay in St. Petersburg. Additionally having been on two prior cruises with Oceania I was once again attracted to the cuisine as well as the level of service offered in concierge and generally throughout the ship. I was very disappointed in the food this time ( with a couple of exceptions in the speciality restaurants) I felt the quality had declined and the menus seemed tired and needed some fresh input from a culinary standpoint. Essentially what I had on my first cruise was now the same over a 10 year period. Of note are the “scrambled eggs” they were more like scrambled soup. The bacon, ham, sausage, cold meats etc. were poor quality and the fruit was tasteless. Additionally the wait staff were poorly informed as to what some dishes actually were. I purchased the full beverage package and so did my wife, it is convenient and I like convenience, the wine by the glass is generally good so no complaints in that regard. However competing for a decent drink during the daily “Happy Hour” was virtually impossible and impossible to get a seat. The crowd takes over the Martini Lounge like a gas station running out of gas and the person who paid for a full beverage package ends up subsidizing the rest with drinks from the “well” The system of “Happy Hour” needs to be revamped to accommodate those paying full price. Many drinks were not delivered correctly and not with the liquor of my choice. The wait staff did their level best to keep up with the hoards of cheap well drinkers who ordered 2-3 drinks prior to the cutoff time and sat there for another hour. It should be noted that Oceania is registered in the Marshall Islands and that the labor law rights of those working this ship are virtually non existent (so I doubt that management gets many complaints for fear of dismissal) It has been noted by several people that the $16.00 per day per person in gratuities does not trickle down to the staff as a whole and that is just another way for Oceania to improve their bottom line at the expense of the hard working crew. I felt that many of the crew seemed to feel they were like indentured servants working for less than when gratuities were handed In cash to those deserving it. It does not make for an ideal environment for many of these hard working people who otherwise have no options from the countries they come from. Oceania is the only cruise line registered on the Marshall Islands and for good reason.They can avoid taxes, safety as well as labor regulations and justice. Think twice before you decide on this company. The third time was not a charm and the country club atmosphere has definitely disappeared in exchange for the look and feel of a Holiday Inn in need of an overhaul. Read Less
Sail Date June 2019
We were booked in a concierge level cabin and it was kind of a disappointment. The bathroom was quite small and was tight on storage. Our cabin steward was not the friendliest and hardly spoke to us. The only benefit we had of the ... Read More
We were booked in a concierge level cabin and it was kind of a disappointment. The bathroom was quite small and was tight on storage. Our cabin steward was not the friendliest and hardly spoke to us. The only benefit we had of the concierge level was the use of laundry facilities. Internet was sketchy much of the time and we had even purchased a $299 internet package. We found a lot of the staff to be not always considerate of the passengers - frequently we had them walk across right in front of us, without as much as an excuse me. Breakfast and lunch were like on any cruise we’ve been on and dinners were very good, especially in the speciality restaurants. The Grand dining room was also good, but some nights the menu was hard to find something appealing. We did shore excursions in every port and most were very good. A couple of them made us very aware that the guide can make or break a tour. Sometimes the departures seemed a bit unorganized. Overall the ship seemed a bit tired and could use some updating. The passengers overall weren’t as friendly as on other cruises. The alcohol packages were ridiculously expensive. A cooking class was a highlight of the cruise. Our disembarkation experience was less than stellar. We left the ship with our assigned group and when we went to get our luggage, one piece was missing. We asked for help and they didn’t seem to know what to do. After a frantic 45 minutes of looking a lady came in with the luggage that she had taken without verifying that it was hers. It seems like there could be some way to prevent this from happening. Overall, I doubt we sail with Oceania again. For the money we had a much, much better experience with Viking Ocean. Read Less
Sail Date June 2019
We are a “retired” couple in our late 60s (most passengers were in their 60s/70s) with more than 30 cruises with different lines (Windstar, Azamara, Celebrity, Princess, Star Clippers, Norwegian, and a couple more) ; however, this was ... Read More
We are a “retired” couple in our late 60s (most passengers were in their 60s/70s) with more than 30 cruises with different lines (Windstar, Azamara, Celebrity, Princess, Star Clippers, Norwegian, and a couple more) ; however, this was our first on Oceania. Of note, there were more than a handful of children but no children’s programs. We don’t imbibe much and don’t purchase drink packages, nor do we drink wine. These would be extra charges without the O’Life package which we did not choose (booked cruise only). We upgraded to a concierge level stateroom 10 days before sailing but failed to utilize the amenities included at that level much. The sailing’s 15-day itinerary was Barcelona (overnight), Valencia, Palma de Majorca, and Palamos (Spain), Toulon (France), Monaco (overnight); Antibes (France), La Spezia (for Cinque Terre Italy), Ajaccio (Corsica), Livorrno (for Florence/Tuscany), Sorrento/Capri, Amalfi/Positano, and disembarkation at Civitavecchia (for Rome), Italy. It did not have, any sea days We booked our own air and the cruise line’s transfer from the airport (would recommend finding other transfer or a taxi as it would have been about half-price). Booked a shared van transfer for disembarkation to the airport. We arrived before 9 am, but needed to wait for other flight arrivals before being transferred to the ship. Embarkation was not available until noon ; however, concierge level access to stateroom was at 1 pm. Embarkation was smooth except for the carryon items being scanned through security taking awhile due to the quantity of new passengers arriving about the same time. Buffet lunch was available immediately. Oceania’s policy in the Terrace Café (buffet) for breakfast and lunch is that all food is served by their staff. You cannot serve yourself even a roll. There is outdoor seating there. While dinner is also available there, we eat in the dining room or at a specialty restaurant for all dinners. Specialty restaurants are by reservation only and the main dining room is available 6:30-9:30 (anytime dining). There are four specialty restaurants where only one reservation per is available to book online prior to sailing. Additional dinners in these specialty dining rooms are available to book the day of your choice of additional dining there. Early times were hard to come by; the menu was always the same in each restaurant , but the menu options varied greatly in each. Jacques served French food, Red Ginger Asian, Tuscana Italian, and Polo Grill was a Steakhouse mainly. Food was good in all; however, we felt for a luxury line touted as a superb culinary experience, it wasn’t much above average to the lines we sailed, and not superb. The Grand Dining Room did offer more of a variety than most lines’ MDR. Stateroom – Concierge room was the same as a regular veranda with a king bed (282 sq. ft including balcony), loveseat and table, desk area, and plenty of closet space and drawers The marble bathroom with plenty of storage around the sink area (plus two shelves next to the toilet) was slightly larger than most premium/luxury lines as it had a separate tub with shower head and a regular shower with glass door (albeit small). The mini-bar with soda, bottled sparkling water, and other mixers is restocked daily if you ask the room steward to keep your favorites in there, You can remove those furnished that you don’t use. The line has converted to a glass container of water which is refilled as needed. When going ashore, bottled water in plastic containers is available when disembarking. Concierge class has a key-entry lounge available 24/7 with snacks, coffee and other beverages. We had room service for breakfast twice when we had early tours which came with a tablecloth en suite. Four suite categories are available with butlers. Public rooms – Public rooms were a generous size and furnished nicely as expected on a luxury line. The ship’s singers/dancers were excellent , the caliber of a Broadway show in NYC. Some of the other entertainment was not as good, especially the magicians. The pool deck was of sufficient size with padded lounge chairs and cotton coverings. Horizons Bar at the top of the ship had good entertainment by a trio who sang a variety of musical genre; and a string quartet who played nightly in another lounge area outside the Grand Dining Room. There was table-tennis and shuffleboard, as well as putt-putt golf. The spa and fitness center were large and my massage was very good. The Sanctuary area was available to Concierge level and above guests. Casino was small and on board shopping was as expected for a luxury line. Shore Excursions – Since my husband is lacking in physical mobility (not good on hills or uneven pavement and unable to stand or walk for extended time periods), we elected to purchase 7 ship excursions in advance as there was a special 20% discount for that quantity. Overall we were disappointed in those; although they were rated correctly for difficulty, IMHO they lacked good content. This is a very subjective topic, so maybe others enjoyed them We also took a few independent excursions arranged by cruise critic roll call members and as one would expect, they were better. Service – We found the service to be good, but no staff went above and beyond IMO and the room steward was lacking a bit, in our opinion. Ports of call – We were disappointed with a few, but it may have been we were unhappy with the excursion which tainted our opinion. Much of Italy we had previously visited and were excited to return to, as well as Monaco which we felt didn’t need the overnight, although one could take an excursion out of town to utilize the extra time there. Would we choose Oceania again? Probably not as we felt they didn’t meet our expectations which were high for the culinary and luxury aspects of the line. Read Less
Sail Date May 2019
We are well traveled and go to Europe quite often and have traveled to Asia. We chose this trip because of the great itinerary. From Barcelona to Rome the only disappointing stop for us was Corsica. The basics: We were on the Marina ... Read More
We are well traveled and go to Europe quite often and have traveled to Asia. We chose this trip because of the great itinerary. From Barcelona to Rome the only disappointing stop for us was Corsica. The basics: We were on the Marina in Room 9103. We liked our room but felt that it wasn't worth the money to pay for "concierge" level. The included free laundry service was nice, though. Dining: We liked the specialty restaurants, both for the food and the service. We don't particularly like cafeterias and found the buffet service was really chaotic in the mornings.. As a result, we often had breakfast in the Grand Dining Room. It was more enjoyable but service was slow. We ate there for dinner as well. Meals ranged from mediocre to quite good. The quality of service varied quite a bit here. Wine: It was overpriced. We felt that Oceania was not happy when we would order just a glass of wine rather than a bottle. And, how could our $58 bottle of wine end up costing $74?? Between required tipping and added tax we felt ripped off. I've never seen Italy add tax on wine. Oceania had no problem in doing so. Shore Excursions: What a rip off. First, I don't understand why most of the excursions were half day tours. What with drive time there is little time to actually see a place. What is the point of having a 7pm sail away when the ship brings you back at 1pm? Please, do your homework - do not take the ship's offering and do your own excursions instead. The only intended excursion we signed up for was to Girona and Figueres. It was $225 each. Because of an injury the ship's doctor ordered me to stay back and have my foot elevated. The ship refused to credit me because I had only given two days notice when I needed to have given 4 days. I sent a letter to the president of Oceania about this. He hasn't given the courtesy of a reply. Because of my injury we decided not to go to Marseilles alone and instead took the ship's tour. I knew all of the places to see. While we did see the basilica the tour guide took us to a shopping mall so we could go to a chain department store. I do not travel 5000 miles to go to a shopping mall. This excursion was quite expensive as all of Oceania's appear to be. When complaining to the excursion desk I was told that the local guides get to do whatever they want. Apparently Oceania's role is to collect the money. Barcelona: Fabulous city. We keep returning to it - easy to do on your own. Valencia: This was new to us. We loved the city - did it on our own. Monte Carlo: St Paul de Vence was a combination of train and taxi and then going back a bus and train. Quite easy to do. The next day we also took the train. Antibes: We took a train and uber to Mougins. Fabulous artsy town; then we went to Biot before taking uber back to the ship. La Spezia: We have been to Cinque Terre several times so hired a driver to take us to Lucca. The ship's excursion there would have been mostly driving. Livorno: We took a private tour to Volterra and San Gimignano with other CC people. Would we go with Oceania again? No. When the head of the company can't be bothered to reply to my letter it's time to move on and go back to land touring. Read Less
Sail Date May 2019
I thought the itinerary was varied and interesting with a few places we had previously visited and a few we had not. Noticed a decline in service especially in Terrace Cafe plus only one fresh vegetable served almost everyday, broccoli, ... Read More
I thought the itinerary was varied and interesting with a few places we had previously visited and a few we had not. Noticed a decline in service especially in Terrace Cafe plus only one fresh vegetable served almost everyday, broccoli, cauliflower, zuchinni mixed vegetables! Almost as many supervisors in shirt and tie as server/helpers but doing very little to help! The dinner selections in the Grand Dining Room seemed of lesser quality than on prior cruises on the same ship or the Regatta. The entertainment overall seemed improved, but predominantly from the UK whereas the majority of passengers are still from the USA. Also, the afternoon Tea seemed to have fewer food choices. Both the Cruise Director and his partner and Assistant Cruise Director were both from the UK and little too flamboyant for our tastes. There were several tender ports. It seemed little attention was given to those who might not do well with stairs going down to the tender deck. Some tender operations seemed in need of a little more training in tender operation. Finally, I must say this Captain may do a good job, but was not particularly cordial to customers even dining at an adjoining table! The ABSOLUTE worst part of this cruise was the disembarkation on the final day! It was totally disorganized, no calling by color and number to disembark. a total stampede with no sign of any ship officers to thank the passengers! It was a horrible mess at too small a terminal facility for this ship too! Read Less
Sail Date May 2019
I chose this cruise on a combination of dining expectations,itinerary and luxury. Dining experiences were limited to your five special restaurants on a 14 day cruise. That meant main dining or buffet. The dining room was pretty but ... Read More
I chose this cruise on a combination of dining expectations,itinerary and luxury. Dining experiences were limited to your five special restaurants on a 14 day cruise. That meant main dining or buffet. The dining room was pretty but slow,the buffet was good but not what I paid all the $ for. Alcohol was exorbitant with mixed drink for $12 plus 28%gratuites and VAT. Decent bottles of wine in port went for $12 that the cruise charged 30 plus 28%. The service was just ok in restaurants. While leaving buffet I asked for a glass of juice and the maitre dee said I needed a table number. At a buffet! The WiFi is terrible. Do not expect to check on upcoming ports while at sea. The IT guy told me that too many people were on it and maybe if I left my room door open I could get a better signal. Luxury? Never called for disembarking either. Just sat there for two hours in public room and noticed every one was just leaving. I really wanted this cruise to be special and looked forward to celebrating my wife and my 60th on it. Disappointed with Oceania for calling this a luxury trip. Read Less
Sail Date May 2019
Husband's Big 80 birthday - chose Oceania as previous experience on Riviera was very good. Love our food. Very nice itinerary, so we thought, out of Southampton finishing up in Barcelona. Ship - very similar to Riviera. ... Read More
Husband's Big 80 birthday - chose Oceania as previous experience on Riviera was very good. Love our food. Very nice itinerary, so we thought, out of Southampton finishing up in Barcelona. Ship - very similar to Riviera. Beautifully decorated and spotlessly clean. We had Penthouse Suite which was excellent. Very good design. Everything worked except WiFi which was dreadful and you could only have one device working (if it did!) at any one time. Cabin staff were excellent - always cleaned and ready for when we returned. Butler was helpful but we don't really use the Butler. Concierge was awful, rude, arrogant, ignorant both to me and about other guests. Overall the food was good as you would expect from the Cruise line that advertises "The best food at sea..." However........service was slow and seemed disorganised in the Grand Dining Room, the buffet area you had to have everything served to you, often not what you really wanted, which slowed down the process. Often plates were taken away before you finished your last mouthful which I hate! It was over busy at times - I think because the Grand Dining Room was certainly not up to standard. When we did go to the GDR for breakfast there were issues. The worst kipper and smoked haddock I have ever seen - so awful we walked out! Speciality restaurants were good but we were not keen on the Italian Restaurant. Polo Grill, Red Ginger and the French restaurant were all good. There was little coordination between the booking systems and the actual restaurants. Wine was very expensive. The added on gratuities plus another Spanish tax made it a ridiculous price. Entertainment was mixed - some excellent and some awful. Art loft..... well I've never seen such awful examples of a tutors work. The sessions were ok but overcrowded and chaotic. The Culinary Centre was good. Fun and informative . The Special Dining in Prive was an experience, interesting and the food delicious. There were some booking issues for other guests though - they were not happy! Gym was good, classes limited. Front Spa area not serviced, loungers uncomfortable, jacuzzi far too hot on one occasion and outside shower not working. Ports were very interesting - we do not do Ships excursions as we prefer to be independent. Transfers to the ship however were poor in a number of the ports and trying to get accurate info difficult. This did cause us issues as often long waits for buses without any seated waiting areas - my husband cannot stand for long. Some very long unnecessary walks off the ship into the port - little consideration for anyone with any disability. Other Cruise lines seem to have far better in port service. We had a number of Public Holiday days in ports which meant access to attractions was limited and shops closed. The 2 nights in Bordeaux was not 2 nights as they moved the ship on the second day making any independent excursions very difficult especially as it was a public holiday. We saw the Captain once during the whole cruise. He did not attend his drinks party nor did he attend the Thank you parade for the staff. Poor! Would we travel with Oceania again?. Sadly I very much doubt it. I think if we go 6 star again we will try another company. The rudeness of the Concierge was unacceptable. Oh and they got our final account wrong... so beware - we have never had that on a cruise before they are normally spot on! Read Less
Sail Date April 2019
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef ... Read More
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef Bruno, who then made sure I got a different dessert every day, to my liking. Everyone one of them was an art of work. Felt very pampered. The Terrace Cafe chef Viktor was also super nice and patient. He walked me through the food, and made me special dishes when asked. Yes, I am looking for Marina future cruises, see if I can enjoy the service of those 3 again. On a whole. (1) They seem to have centralized the operation so one gets same stuff in the Cafe and the Main Dining Room. A lot of people now prefer the Cafe (more choices, less time). (2) They changed some of the Specialty Restaurants’ menu. Red Ginger used to be the draw to sail on Marina. Now Favorite dishes are gone. The same with Jacques. No more incentive. (3) Wave Grill is still a major draw! Ate their food a lot. Very nice and accommodating staff. Deeno, who cleaned our room, was super too. Did everything we asked for, even chasing down our missing survey last minute. Now, he knew how to use persuasion and gentle touch. We stayed in a Concierge Veranda. No butler service, only gave us access to the Lounge. Concierge service was only available 8am-12, 4-8 pm, when we were mostly out or having dinner. How about longer hours? “The Concierge got to sleep some time!” was the answer. For a company bragging about service, that is down right bad. Add another person is my answer. As usual, the lectures were great! Loved those on Panama Canal. Oceania was known for their land tours, nice sites, classy, buses only 60-70% full, etc. But on this cruise, not sure if it was because the towns were just developing their tourism, or because of security concerns, some of the tours were down right terrible or lame. Cancelling Norfolk due to weather was really disappointing too. The Destination Staff, instead of being apologetic and accommodating, were pretty defensive in their attitudes. The sanitation lock down did not help either. Some of the staff members were down right hostile as though we brought them the disaster. Highly recommend that the management teach their staff how to gain the passengers’ cooperation with persuasion rather than enforcement. That is, if the Management knows how themselves. Read Less
Sail Date March 2019
I have cruised on Oceania numerous times and never had an experience quite like this cruise. The captain has a reputation on the ship of only going to ports he wants to go to and not what is on the schedule and what is best for the ... Read More
I have cruised on Oceania numerous times and never had an experience quite like this cruise. The captain has a reputation on the ship of only going to ports he wants to go to and not what is on the schedule and what is best for the guests, under the auspice of weather or other conditions as an excuse. We ended up with 10 days at sea because of this. Over all the cruise was good (not great) and I still like Oceania. What I do like about Oceania are the speciality restaurants - Polo Lounge, Tuscano, Red Ginger and Jacques. These restaurants are really great especially Tuscano and Jacques!!! I also like the fact that room service is available 24/7, bottled water is provided and the in room refrigerator is available to guest without additional charges. Also that coffee, cookies, ice cream and soft drinks are available without additional charges - so many other cruises nickel and dime you once you are on the ship with upscales. Read Less
Sail Date March 2019
Chosen for Easter Island port, but it was not meant to be. Surf conditions prevented us from going ashore. Whole ship disappointed. Anyone considering a similar cruise, recommend picking one with an overnight to double your chances of ... Read More
Chosen for Easter Island port, but it was not meant to be. Surf conditions prevented us from going ashore. Whole ship disappointed. Anyone considering a similar cruise, recommend picking one with an overnight to double your chances of getting on the island. Evening entertainment was not very good. With a few exceptions, evenings were pretty boring. Very few ballroom dancing opportunities, but when the band did play, they did a very good job. Take advantage of the pre-dinner happy hour, BoGo. The only downside is both drinks must be the same. The string quartet was excellent, the production cast, not so good. Enrichment lecturers were outstanding. Not sure I would choose Oceania for an itinerary with so many sea days again (we had 10). They did not have the staff nor a varied selection of activities to keep everyone occupied, but public areas were great if all you want to do is chill. New policies: complimentary use of self-service laundries and one free wifi connection per stateroom -- OLife choice not needed to get this amenity anymore. 2 great pluses! Read Less
Sail Date March 2019
Yes, Oceania has the best cuisine at sea, unless you are health conscientious. Overweight and obese passengers were in pig heaven on Marina. We personally found the food way too salty, too heavy with too much butter and too much sweet ... Read More
Yes, Oceania has the best cuisine at sea, unless you are health conscientious. Overweight and obese passengers were in pig heaven on Marina. We personally found the food way too salty, too heavy with too much butter and too much sweet stuff. For the first time on a cruise we had trouble finding something that appealed to us. We personally love fruits, nuts, vegetables, good bred, fresh fish; Mediterranean, Indian, Thai, Chinese and Japanese cuisine. Fruits on the Marina were mostly limited to melons and a little pineapple. Bananas were green or otherwise inedible, as we were told the Marina tried to avoid catering locally and practically all provisions on board were deep frozen. Only rarely was a fresh local fish on the menu. Bread for breakfast consisted mainly of fatty, sweet pastry, I got nauseous just looking at it. Fresh omelettes were fried in butter, the burnt butter was sticking in black spots to the dish, ugh. Frying eggs in butter is unacceptable to us. Fresh oatmeal was a heavy creamy substance that didn't resemble oatmeal. We have never eaten as poor on a cruise as on this one, maybe we had been too spoiled on Silversea or our Regent cruises, but these other cruise line don't boast the best cuisine at sea. But we must admit, the great majority of the passengers on the Marina craved the food, they loved it. They got their moneys worth of salt, sugar and fat and were thus able to accumulate more additional pounds. The clientele on the Marina was different from the other cruises we were used to and preferred. The ship was too big for our liking; we love the smaller ships, where we get to know and recognise most of the passengers and crew after just a few days. The ship itself was excellent, beautifully maintained and a pleasure to sail on. We did love our Penthouse Suite, this is the way to travel. We had no need of the butler, we just loved the spaciousness of the suite high up on deck 11. The staff was excellent and well managed. We did find the sommeliers were under too much pressure to sell the more expensive wines. Oceania is not very "inclusivy"; our suite had 3 free laundry bags offered for our cruise, 3 days for the return of the laundry was too long for us. We preferred the self service laundry which my wife could finish in one day. For the self service laundry Oceania charged 2 $ for washing and another 2 $ for drying, wow, that was another first for us. We did find the shore excursions too expensive and had made our own arrangements. Would we choose Oceania again? No. But we can recommend Oceania without reservations to people who love big chunk of meats, hamburgers, hot dogs, thick french fries and lots of sweets; on Oceania you can get your moneys worth. Read Less
Sail Date January 2019
The food really is wonderful. The cabin was really nice too, comfortable bed and linens. The staff was very friendly especially our steward.But if you wanted a drink at the pool you best hustle on over to the bar because they aren't ... Read More
The food really is wonderful. The cabin was really nice too, comfortable bed and linens. The staff was very friendly especially our steward.But if you wanted a drink at the pool you best hustle on over to the bar because they aren't going to ask if you need anything. Odd because all the restaurant people were on it! Entertainment was marginal to poor. The pool side band played about an hour and quit at noon. What's up with that. The comedian was great - talking about marriage. One of the lectures was the "history of cruise ships" -- which was not interesting to us. Other topics would have been more interesting. The cooking classes were always full - and also had a cost. There were wonderful restaurants which had no cost. You had to make a reservation for the restaurants on the day you wanted If it was not full or others did not show or canceled you could then go to the restaurant. Our really bad experience was with the destination services desk. The counter Manager raised her voice at a girl, Natalie, who was trying her best to explain her complaint in English. Her issue, which ironically was ours too, was failure to get a $199 credit for an excursion that was canceled due to bad weather. She, like us, thought we should get full credit for it - as it was one of the 3 included excursions in our fare. We were to get 3 "free" excursions. When we got 2 "free" excursions - we felt a credit was appropriate. We weren't the only ones that felt this way. When Natalie asked what she was supposed to do with her excursion tickets - the manager replied "keep them for a souvenir". Natalie, her husband and my wife and I talked to the General Manager. He explained that the "free" excursions were an advertising gimmick to get customers to sign up for the cruise. The "free" excursions essentially had no value - but, as a courtesy Oceania would credit our account $100. My stance was that if the excursions had no value then why did they put a $199 charge for them. We ended up getting $100 credit for a $199 excursion. But if I can convince you to cruise with other lines I'm happy. We paid nearly $10,000 for the cruise and they chose to cheat us out of $198 on one excursion and $240 on another. Amazing!!! I wouldn't say this cruise was "fun". It did offer excursions that were incredible with talented locals who entertained with glee. Post cruise we had to be off the ship by 9:00 am. Flights out of Tahiti are at 11:00 pm. One of the good things Oceanic gave us a choice to have our luggage transported to the airport - which meant we did not have to lug it around all day. The luggage was delivered at 6:30 at the airport. That was really nice. One of the hotels, Tahiti Pearl Beach Resort,Oceania offered an excursion that picked up passengers to hotels until transport to the airport in the evening. This resort was the same place we stayed before the cruise. Please read my wife's review of Tahiti Pearl Beach Resort. We gave it a 2 star rating, the breakfast ($30 each) was fine - dinner food was terrible and expensive. The resort had uncomfortable living room furnishings Anyway, the post cruise excursion lets passengers hang out in a ballroom with the rest of the gang, eat bad food and relax. We noticed that the hotel had a sign that a day rate was $125 but we found out from other travelers that the resort charged up to $400 for a day room. The pool at the Tahiti Pearl Beach Resort was nice when they weren't having spinner classes - twice a day. Try Royal Caribbean, Viking, Holland America or anything else Read Less
Sail Date January 2019
Easter Island-RAPA NUI was wonderful. The stop at Pitcairn Island to visit the descendants of the BOUNTY mutineers was terrific. Tahiti, Bora Bora, Raiatea are classic south seas destinations. Tours of ports of call were extremely costly ... Read More
Easter Island-RAPA NUI was wonderful. The stop at Pitcairn Island to visit the descendants of the BOUNTY mutineers was terrific. Tahiti, Bora Bora, Raiatea are classic south seas destinations. Tours of ports of call were extremely costly but all were excellent. Seeing the giant MOI on Rapa Nui is a once in the lifetime experience. It was a surprise that Easter Island is absolutely beautiful. Greenery abounds since vegetation has been planted from all around the world since the late 1800's. Marina pax were extremely fortunate that we could tender to the island on the two days of our visit. Oceania Marina did not live up to its glossy reputation on this cruise. Food especially in the vaunted speciality restaurants was not totally enjoyable. The main dining room had the best most consistent food on the ship. Food on Celebrity,NCL,HAL, Princess is s good or better. While we went on Marina for the itinerary-not its reportedly wonderful food, we were surprised that many people shared our less than positive food experiences. It seemed that people's feelings about the food improved after multiple glasses of adult beverages at mealtime. And it was nice to have six or seven restaurants to choose from- no set mealtimes Read Less
Sail Date January 2019
I really tried to enjoy Marina she comes with a great reputation however overall I was disappointed. 1. The decor is very dated I know she was refurbished only a couple of years ago, but why make her look so dull, old fashioned and ... Read More
I really tried to enjoy Marina she comes with a great reputation however overall I was disappointed. 1. The decor is very dated I know she was refurbished only a couple of years ago, but why make her look so dull, old fashioned and over-done? 2.The enrichment and shore information was non existent. No lectures, no on screen information just an overview in the daily news letter. Every day the local TA would be available on the ship - that's it. 3.We were hoping to dance while on the cruise but we found the band in the horizons lounge to have a repetitive repertoire with a thin sound. They also looked most of the time pretty disinterested. 4.The shuttle buses were a disaster in most ports. Long queues, long waits, lots of frustrated guests, us included. Lots of statements that the shuttle buses are provided by the local authorities and Oceania takes no responsibility. It seems to me that if Oceania advertise that their ship is visiting a locatation then they should make it their business to ensure their guests are able to get there. 5. In in room information services whilst providing next to no information about the ports spend a lot of time advertising (paid) services at the spa, the shops. 6. We went to a couple of the stage productions and they were really good. The dancing music and singing were terrific. Other nights we would walk in to see what was playing and walk out again disappointed. 7 The food was overall of a high standard in the buffet restaurant. The wines offered on the most part were very good also. 8. The coffee in Barista's is terrible.I wouldn't care so much but they make such a big deal about having proper baristas on board 9. Of the specialty restaurants we had one fabulous dinner at Red Ginger, and the second time it was average. The Polo Grill was nothing special, we had a great Italian meal In Toscano however Jacques was a real disappointment. Was that dry chicken breast with thickened mushroom sauce meant to be coq au vin? I question the (french) waiter and he agreed with me and then said: "what can I say, the chef is Canadian!" 10. The staff everywhere on this ship are terrific, friendly, nothing too much trouble 11. Internet was painfully slow (2KB a sec) and only allowed one device at a time per cabin Read Less
Sail Date September 2018
I travel the world, but am new to luxury cruise market. We chose Marina based on itinerary, the size and the food. We didn't want too big, but not too small. It fit the bill. This was a rare cruise that stays in St. Petersburg for ... Read More
I travel the world, but am new to luxury cruise market. We chose Marina based on itinerary, the size and the food. We didn't want too big, but not too small. It fit the bill. This was a rare cruise that stays in St. Petersburg for 3 days. We were fairly satisfied with the cruise, but there were elements that prevent me from calling it 5 star. Therefore, I doubt that I will cruise Oceania again if there are better choices around. Pros: - 2 weeks before embarkation, Oceania offered $500 per person upgrade to Suites, and we took it. Cabin was spacious, and well decorated. Walk-in closet was to die for. Bathroom was huge, with the bathtub, but shower was relatively cramped. - Overall, the staff were amazing. Especially room steward and dining room staff. - We ate at all specialty restaurants. Toscana was best, Jacque was decent, Polo Grill was so so. A lot of people like Red Ginger, but I have very high standard for Asian food. - Afternoon tea. Lovely tradition. We participated almost everyday. Cons: - I didn't like the fact that they charge $600 extra per person for liquor package, calling themselves as luxury cruise. Beverage service was horrible. Whenever you are seated in a restaurant, you need to be taken drink order first. We always had to flag down so-called sommeliers (later we learned that they become sommeliers after 1 week of training), well after dinner order was taken. When we finally flag down sommeliers, they usually start recommending bottles of wines; as soon as they hear that we have liquor package, their service gets rushed. This was probably the most unpleasant experience in this cruise. - One thing I cannot understand was, compared to all the staff who work so hard to satisfy customers, the officers, managers, and captains are so disinterested in customer service. We only saw captain having dinner with his own family. I called dining manager and general manager one day to complain about something; nothing substantial got done. - Entertainment was truly sub par. - Shore excursions were extremely expensive. I went with my own arrangement with TJ Travel and SPB Tours, and I was very satisfied. Oceania charges premium price and the experience was not quite premium. They really don't care about post cruise survey either. I don't think their quality will improve. They certainly will not retain us as repeat customers. Read Less
Sail Date June 2018
This is my second cruise on Oceania and true to form all of the amenities they mention and all of the service they brag about is truly only available on their concierge suites or higher. If you are in a regular room you will not get the ... Read More
This is my second cruise on Oceania and true to form all of the amenities they mention and all of the service they brag about is truly only available on their concierge suites or higher. If you are in a regular room you will not get the best service or opportunities on the boat. A couple of examples. They rave about their great "specialty" restaurants. Priority is given to the upper suite classes and by the time you get on the ship or can book a reservation on line for the most part all of the reservations are taken and the best you can get is an 8:30 PM reservation just before they close. Another example you are warned repeatedly that if you are off the boat on a private tour not booked by the boat and you return to the ship late the ship will leave you. Except if you are in a penthouse suite. Our boat left late after they announced one of the penthouse guests to please contact them if they were on the boat and then an hour later a limo showed up with a family that ran and got on the ship. So if you are in the Penthouse even the rules don't apply to you. I just feel that Oceania has an attitude that they only care if you book the higher suites and spend more money. We tried to book excursions only to be told they were sold out and they put us on a waiting list but they would not tell you how the waiting list worked so how would you know if you even had a chance for an excursion. They say they have the best food of all cruises but I did not find this the case. The food is OK but unless you again are willing to spend a fortune on their "gourmet" dinners I have had similar and at times better food on other cruises. I just feel they over charge you for basic service with no real advantage to enhanced services and they don't mind letting you know because you didn't book the penthouse. Read Less
Sail Date June 2018
We booked a concierge level stateroom with the O-Life package including 5 tours. Air arrangements made by Oceania got us into Montreal late in the day. The cruise was supposed to start in Montreal but due to high river levels making ... Read More
We booked a concierge level stateroom with the O-Life package including 5 tours. Air arrangements made by Oceania got us into Montreal late in the day. The cruise was supposed to start in Montreal but due to high river levels making passage under bridges difficult, we had to be transported to second port of call in Trois Rivieres to embark. Oceania's arrangements for transfers to the ship were abysmal. We had to wait, standing around for two hours before a bus arrived to take us to the ship and no refreshments, even water, were provided in the waiting location or on the bus. The staff handling the transfer at the airport were poorly informed regarding where buses were and what arrangements would be made for dining when we arrived at the ship after the dining venues were scheduled to close. Fortunately, buffet was kept open late to handle the many late arrivals. Our stateroom bathroom was not cleaned well when we arrived -- unclean glasses and residue on shelves in stateroom. Stateroom staff was quick to remedy problems, and were generally responsive throughout the cruise after that. The stateroom was what we expected and in good condition. Bed and linens were quite comfortable. Room was quiet. Food was, in general, quite good. Comparable or better than Crystal. We found the food and service at specialty restaurants Jacques and Red Ginger to be excellent and better than specialty restaurants on Crystal, but food and service at both Polo Grill and Toscana were major disappointments. Food at Terrace buffet and Waves grill was quite good and service and quality of coffee offerings at Baristas was great. Lectures were distinctly inferior in quality and number to Crystal offerings on the cruises we have taken with that line. Exercise classes also were more limited and the exercise instructors were a clear step below Crystal exercise classes and instructors. Most tours were excellent, although the overview tour of Dublin was uninformative and generally disappointing. Read Less
Sail Date May 2018
The itinerary of this Trans Atlantic (Montreal - Southampton, starting May 8) was great. The Marina and Riviera are our favorite ships. Unfortunately the embarkation was in another port than planned. The dis-organization was complete ... Read More
The itinerary of this Trans Atlantic (Montreal - Southampton, starting May 8) was great. The Marina and Riviera are our favorite ships. Unfortunately the embarkation was in another port than planned. The dis-organization was complete there. No Oceania-crew visible. Long waiting and nobody taking care at our luggage. I decided to do that job myself and at the end I personally put my luggage in the bus. The food was ok but has been better in the past. Alas too often bread is dried out, cutting the sllzes too far in advance. About 50% of the fruit at breakfast was unripe. The 'fresh' orange juice was probably never fresh. Why not admit?! At dinner not much variation on the menu and the ingredients seem to be cheaper than in the past. Some waiters are not as friendly as we were used to in the past. The Barista was excellent as always, as were the smoothies. The entertainment was as usual: not very good. Too loud screaming 'soprano's' are even more annoying when we are trying to talk during happy hour. However, we are not really cruising for the entertainment. There was a very good lecturer fro GB. The officers, even including the CD are hardly visible. I saw an other review with the following complaint about that: "Whilst we don't normally participate in trivia and other activities, we are normally on nodding terms at the very least with the Cruise Director. This is the first time that I have NEVER seen a Cruise Director around the ship..... Activities, particularly on sea days, were uninspired". I can only say that being invisible was the best this CD could do: Who would like to meet this unfriendly and rude man when enjoying your holiday? Not me. Wer still like Oceania, but we hope the down grading will stop. Read Less
Sail Date May 2018
We recently decided to pursue more healthy diet lifestyle and noticed an Oceania brochure cover advertising “The Finest Vegan Fare Afloat”. Based on that ad, we signed up for a cruise on the Marina from Miami to Montreal, April ... Read More
We recently decided to pursue more healthy diet lifestyle and noticed an Oceania brochure cover advertising “The Finest Vegan Fare Afloat”. Based on that ad, we signed up for a cruise on the Marina from Miami to Montreal, April 22-May 8, 2018 (Seaside Sojourn). We also had a number of pre-voyage email communications with a Special Services Coordinator at Oceania, regarding our dietary requests. Having been on over 60 cruises without a significant dietary complaint, we know what to expect from cruise food. We also know that most cruise passengers are not there for healthy food, but they were not enticed by a brochure promising that. We were disappointed from day one when the veggie burger was served with french fries and the “steamed vegetables” in Terrace Cafe were buttered. Many choices in the dining room may have been technically vegan, but they were by no means healthy. They were high fat and high calorie. Multiple requests to minimize fat and oil were ignored. Because vegan requests were unusual, miscommunication was common. Delays of 30-60 minutes were typical. One time after waiting more than an hour for our first lunch course, we had to leave. (We had scheduled a personal training session in the fitness center which we would have still been charged for if we didn't show up). One of the dining room staff literally ran after us holding a plate of food and told us to "eat fast" in the chairs near the hostess stand. We were dumbfounded by this suggestion- this was not a fast food joint! When we complained about this event, the individual denied that he said that. We eventually gave up and went back to a standard diet. Our frustrating “vegan” experience ruined many hours of the voyage and overshadowed other good experiences on the ship. The promise of healthy vegan food was the only reason we took the voyage, and we did not get what we paid for. Breakfasts and non-vegan selections were always satisfactory. Other than our problem with dining, many other aspects of the ship were wonderful. The cabin, most activities, and fitness center were first class. Although the itinerary was interesting, the excursions were very expensive and did not appeal to us. The weather was very hot for the first few days which somewhat limited exploring on our own. Unfortunately we were not able to dock in Montreal for our overnight visit. The water level was too high for the ship to pass under the bridges. We had to dock at another port and wait a day and a half to get bussed into Montreal for our return flight. This was obviously beyond the control of any cruise line. There were two lecturers on board. The one who spoke about space travel was excellent. Most of the entertainers were average for ships. None were memorable. The singers and dancers offered the best shows of the bunch. They were fabulous. There was significant delay for embarkation. Although we were allowed to board the ship at about 1pm, we had to stay in the public areas. Passengers were not allowed to go to their cabins until after 3pm. Concierge and above passengers were allowed in their cabins earlier. No explanation was given for the delay. It was particularly difficult for passengers who were on red eye flights from West coast. I am always surprised that Oceania offers free coach fare for its voyages, but charges very high fees for ship transfers from airport and vice-versa. To my knowledge, most other cruise lines do not do that. (At least I personally have never been charged transfer fees if the cruise line arranged the flights). I heard many complaints from long-time cruisers about this voyage. The good points include a beautiful ship and cabin. The itinerary sounded a lot better on paper that it turned out to be. If you love rich fancy food and are lucky enough to get a reservation at one of the specialty restaurants, you will have a fabulous meal. Getting a reservation prior to 8:30pm might be difficult unless you are in a concierge cabin or above. In summary, we will not sail on Oceania again. Any business should really think twice before disagreeing with a customer. The experience of one dining room lunch turned me against Oceania. There are other wonderful cruise lines out there and none of their employees have implied that I was lying about an incident. Read Less
Sail Date April 2018
Alumni group, canal transit, fairly good destinations. However, we purposefully left behind our personal computers and electrical outlet adaptors because the ADVERTISEMENT said 120 outlets and a personal computer would be provided, along ... Read More
Alumni group, canal transit, fairly good destinations. However, we purposefully left behind our personal computers and electrical outlet adaptors because the ADVERTISEMENT said 120 outlets and a personal computer would be provided, along with FREE internet. The actuality of the situation was that this boat was built in ITALY, and half the outlets were the standard Italian recessed oval double plug outlets!! The "free" internet service was the ABSOLUTE WORST I've ever had on a cruise, but, of course, there was an 'upgrade' provided for a cost, of course, of course, of course!! The 'provided' laptop was an old one with the speed of a 2088 operating system, and even the internet guy on board said he never advises anyone to use the provided computers!!! Although the suite was very nice, It was small compared to others I've had at the same level of service and price. Most of the staff were friendly, but some were very rude, especially those at the Waves grill taking orders!!! An occasional guest was rude, and when I reported one or two, I got nowhere with the staff. Most of the staff spoke good English, but there was the occasional staff who could basically understand nothing I asked. Overall, an OK cruise, but overstated or frankly false claims about the quality of service provided!! Read Less
Sail Date April 2018
We flew from Brisbane to Papeete via Auckland with Qantas/Air Tahiti Nui to join Marina's 18 day Pacific Stars Cruise. Frankly, Air TN could teach Qantas a thing or two re "in flight" service. We flew home ex LA with Qantas ... Read More
We flew from Brisbane to Papeete via Auckland with Qantas/Air Tahiti Nui to join Marina's 18 day Pacific Stars Cruise. Frankly, Air TN could teach Qantas a thing or two re "in flight" service. We flew home ex LA with Qantas and that was ordinary also. About the cruise! From the beginning we have now totalled nine cruises, all on Marina since she was launched in 2011.Reason? Because you got 41/2 star treatment. That is until our eighth cruise two years ago or so. Things seemed not the same. Mainly in the areas of catering, entertainment and shipboard activities. However, we made no comment thinking that maybe we had come to expect too much, but enough to decide to find another shipping line. After two years having in mind the good times on Marina we booked again on this Cruise. Without exaggeration we were disappointed. 1) Firstly, the staff generally, as always, were first class. Our Penthouse Suite was again exceptionally presented and serviced. The ship, generally, is clean and maintained as good as new. 2) But Oceania's reputation for fine catering in the Buffet Terraces is so obviously a result of cost cutting and poor quality it is unbelievable at the price. We experienced cheap meat cuts in stews, cold cauldron soups, Tough poultry hacked and served by amateurs. Mexican food poorly prepared and regularly presented. The carvery meat section offered cheap cuts and so on. Three times on different occasions we caught the ear of a rarely seen supervisory chef and they tested and agreed the soups were cold and they allowed staff to go on serving same, Finally, we celebrated Easter Sunday lunch by being treated to a Mexican unappetising set of dishes once more. 3) The Speciality Restaurants were, except for Toscana, definitely up to standard. Toscana, over several cruises, in our opinion, could be improved. 4) It is general knowledge from our experience over many cruises on Marina the entertainment is not their "long suit" ! Having said that one always had the option of retreating to the cabin and enjoying the latest movies. Not now, it seems like the cost cutter has been their too. But for one or two exceptions all we saw was video shop rejects. 5) If the general catering could emulate the wonderful and so professional cake and dessert experienced on Marina we would be talking five star here! 6) One could always enjoy and relax to professional chamber music performed by beautiful ladies in various venues such as Horizons. Not any more! The cost cutter was here too! In closing, it hurts us to say that for the money you pay Oceania in the hands of its new owner has slipped down to a 3 1/2 star rating, saved only by its excellent staff and commendable house keeping . Au revoir Marina. Read Less
Sail Date March 2018
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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