3 Helpful Votes
Sail Date: January 2018
Left Lima 18 days quickly became apparent novo virus on board. Food went down hill service, laundry was close all lounges closed, all facilities closed, no coffee machines open. 18 days later now nothing in cabins and plastic cups ... Read More
Left Lima 18 days quickly became apparent novo virus on board. Food went down hill service, laundry was close all lounges closed, all facilities closed, no coffee machines open. 18 days later now nothing in cabins and plastic cups for water. Novo Virus happens so learn to deal with it, we have all paid for luxury and ended up at Macdonalds! Staff very helpful but when so much of the ship is closed or events do not take place it’s become more of a prison than a Luxury Cruise. We were not I’ll but we might as well have been. Dreadful handing of a comman problem on Cruise Ships you dealt with it very badly. Lima be advised there is no shad on the dock and you are boarded straight onto the ship, some people in direct sun standing for two hours plus. Crews managed extremely well with Easter Island tenders my hats off to them. Don’t let this put you off for the first 5 days it was excellent we then filled in mid way Cruise comments and sadly went downhill next day. Read Less
1 Helpful Vote
Sail Date: January 2018
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has ... Read More
We have been cruising on Seabourn for years and love it. We decided to give Oceania a chance because we liked this itinerary. It was not a good experience. Starting with embarkation which was done at Callao Lima Peru. This port has absolutely no cruise terminal facilities at all. Passengers lined up on the dock without anyone from Oceania to greet us, direct us or answer questions. Some people waited as long as 3 hours in the sun to board, absolutely unacceptable. The next disaster was trying to get off the boat at Easter island. We waited 4 hours in the lounge area to try to go ashore. The cruise director had warned us the day before that if we could not get back on the boat, it was our problem. We did not want to take a chance that the tenders would not be able to return to the ship and, based upon the cruise directors warning- that was a real possibility. My tour deposit was forfeited and I did not see Easter island. The big claim to fame is the cuisine on board Oceania. Perhaps if you are used to dining at lower end chain restaurants, like chevy's and outback steakhouse, the food would be considered a step up. As a food industry professional, I was not impressed at all. The food was mediocre at best and everything tasted as if it was made with very inexpensive ingredients. The only dining experience I thought was good were the 2 nights I dined at La Reserve. That I do recommend, but, it is expensive as were the wine tastings we attended. When you add our bill for wine and the service fees to the cost of the cruise, items included on Seabourn, the cost was comparable between the 2 cruise lines. The quality of the experince was vastly diffrerent. The penthouse suite we had was ok. The curtains in the room are decorative only and do not open the way they do in a seabourn suite so that you can separate the room into 2 areas. Bathroom was ok, nothing special. Closet was ok. Did not use their excursions, way over priced. Entertainment was very poor in all areas. A few of the public areas were lovely, the martinis bar and the grand lounge in particular. The main dining room was dreadful, it felt like a restaurant in an assisted living home. I did not dine there in the evening at all, too depressing. The buffet dining room was also terrible especially at night, the food was unimaginative and poor quality. I am pretty sure they are not using butter in their croissants and baked goods also. The flavor just was not there. The staff was almost very good especially the butler we had in our suite. The other guests were also great, many fun conversations with interesting people. The other thing that happened on this trip was some sort of a health crisis that slowly but surely shut down facilities one by one. We were given almost no information about what was going on or what to expect. By the final day our robes had even been removed and we had plastic drinking glasses in our room. The final day we were rushed out of the ship at 8am and, unlike seabourn where there is always a line of officers and the cruise director on hand to say goodbye, there was absolutely no one there. In fact, I do not think I ever saw the cruise director at any time during the 18 days on board. To sum it up, I did not feel as if I was a valued client on this ship. I felt as if my needs were unimportant and the quality of my vacation irrelevant to the management. Would I cruise with them again, probably not. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise for the itinerary, Machu Picchu, Nazca Lines and Easter Island, The pre-tour package for Machu Picchu was well worth it, the third party company chosen by Oceania was excellent. Boarding the tender at Easter ... Read More
We chose this cruise for the itinerary, Machu Picchu, Nazca Lines and Easter Island, The pre-tour package for Machu Picchu was well worth it, the third party company chosen by Oceania was excellent. Boarding the tender at Easter Island was exciting to say the least, the crew did a fantastic job. I really think that Oceania has to stick to their recommendations, when the brochure says a tour is not for people with limited mobility then they should not allow them to partake in that activity. This endangers others and takes away from the tour for others since extra care is needed for the people in wheel chairs and walkers. During the voyage there was an outbreak of sickness of some type and for the most part this was well handled, more official information would have helped, there were too many rumors. The crew did a great job and I know had to work extra hard since many of them got sick as well. The crew was excellent from the cleaning staff to the waiters, they were friendly, polite and eager to please. They made a real difference. The food was very good, not sure if it's really that much better than what we had on Princess and other cruise lines though (even though Princess has a cover charge for the specialty restaurants, the price difference more than offsets the cover-charge). Various people complained about the entertainment, I thought the piano player (piano bar) the orchestra and the various entertainment provided was what I expected and was adequate. My big complaint was the embarkation process it was a disaster, we arrived at the ship to see a long line up of people waiting in the sun, no tents, no water etc. Line up for us was about 2 hours for some as much as 3 hours, the average age of cruisers was over 60, that was a strain for a lot of people. A bit more thought is needed in how to do this in a port that does not have Cruise Line Access. My wife and I cruise for the locations not so much the ship or line. So far we've done Princess, Holland America, Norwegian and Viking. Oceania did not stand out as a must use cruise line. Read Less
1 Helpful Vote
Sail Date: January 2018
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day ... Read More
Beautiful ship decor to match any 6 star hotel. How ever...... When faced with a gastric bug hitting crew and staff leaving Lima and continuing for the full length of our trip never being under control, we both suffered the day after leaving the ship. The jacuzzis were never closed or the pool. Activities were curtailed so the saving to Ociana must have been huge. Trivia was cancelled because they had not enough pens? No sail away party’s, no end of Cruise party. Executive suit closed no tea or coffee for cabins only room service which was slow due to the large amount of people just tying to get a cup of coffee. All self service tea and coffee machines closed. We have never had to drink so much coke or lemonade as it was easter to get hold of. Laundry was closed so no access even to the iron. Offered half price laundry but when the finale end of cruse itemised invoice arrived no reduction, question this and was told we had used the wrong form? The suites were slowly stripped over a period of a week of any luxury items, the day before we disembarked we were down to cheap plastic cups instead of glasses in our room. We had a penthouse suite that we paid a lot of money for started out a very lovely room ended up looking like a basic room no frills in a cheap hotel. I complained my holiday ended in 5 days time not today and was told they need time to sanitize all items in the rooms. Ociana this is not my problem, Ociana that’s your problem. Dinning areas was impacted on in the main dining room lunch was cancelled, leaving the Waves grill and the buffet only for lunch, not what signed up for beef burger and chips or salads. Entertainment on leaving Lima poor string quartet were depressing and gloomy. Excellent enrichment leactures James Peterkin. Excellent ports and tender crews were extremely helpful. Excellent ventriloquist we needed a lift the day he arrived and he gave us one very funny. Onboard show team were very good. People who are Embassidors for Ociana were disgusted with the way the problem on board was delt with never had they experianced anything like this Cruise. Both end of Cruise box’s were full to over flowing never on any cruse have I seen this I can garentee 100% were complaints. People went down and cancelled the gratuities, they were so disgusted with the treatment of customers. We could not as ours were prepaid but would have. Dear old Captain gave out no information at all, made no broadcast ref the problem, and we were at no time offered an explanation about what was going on. Lima be warned in Jan 2018 there is no priority boarding and no shade, you are boraded from the docside, many guest suffered sunburn on day one. 2-3 hours people were stood in the bright sunshine.( no seats) So you pay your money to get what standard you want and get Bradley let down by management on Ocieana. Read Less
1 Helpful Vote
Sail Date: January 2018
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise operator ... Read More
You only have to screw up one cruise experience to lose a devoted customer and despite 9 great experiences, the 10th one was bad enough for us to cancel a cruise scheduled for Jan '19 and put Oceania at the bottom of our cruise operator list. We chose this cruise exclusively to see Easter Island, and took Marina because Oceania had always done a great job (9 previous cruises). Not this time! #10 was a disaster from end to end. The ship is grand, well-appointed and the Penthouse 3 suite we booked was spacious and well-appointed. The start in Peru. The ship is joined in two stages: first a port shuttle and then on the dock itself. On the day, we lined up for the shuttle bus for well over an hour in the blazing sun - no shelter, not water - and those who were in the queue saw others pay an attendant and skip the line. No amount of protest was to any avail, and had it been a younger crowd, there could well have been violence. When we did get to the ship, it was to join another long line - still in the sun and without water or shelter. Little did we know that this attitude to passenger health and comfort was to persist throughout the voyage. There was no acknowledgement of the dibacle from the officers. People returning from a pre-cruise Machu Picchu excursion came back with all sorts of infections, but no one went to the medical group (owing to rumours about high costs of treatment) and so illness was transmitted. My wife came down with a bacterial infection on Day 3, there were multiple visits to the medical department and one relapse, and she was mobile though weak on the third last day. Throughout the doctor and nurses were terrific - though we hope the insurance come through. I attribute this entire health problem to the protracted stress of waiting at the two port locations and the failure of the ship to check out health of passengers returning from an area where infections were predicable. We never got to go ashore until Bora Bora! Then, there is the tendering, and most of the landings on this cruise were by tender: if you do not sign up for the exorbitantly priced Oceania excursions, you not get to go off the ship until all the Oceania tours passengers have been tendered and in the case of Day 1 at Easter Island that meant that you did not get off until 13:00, whereas tendering (which was uniformly a shambles) was due to start at 08:00. The tendering itself was so awkward that even the scheduled tours were hopelessly late. And, the officer class as a group were remote and seemed pretty arrogant. Information was not communicated for many days after the GI virus (not the one we had) hit both crew and passengers. As with the boarding process, the problem went unacknowledged until it could no longer be denied and a CDC protocol was invoked that treated passengers as problems rather than victims. An example would be that items like glassware, towels, ice buckets all were gone more than 2 days before we reached Tahiti. We had thought that we were disgruntled because illness had kept us from participating in the activities offered by the ship, but, owing to the 15-hour wait to get to our transport off Tahiti, we talked to a number of fellow passengers who were even more disgruntled and critical than we. Very disappointed! Read Less
2 Helpful Votes
Sail Date: December 2017
This was our 4th time on either Marina or her sister ship. The cruise was 18 days from Miami to Lima with going through the Panama Canal. It made port in several interesting countries along the way. We were again very pleased. The ship ... Read More
This was our 4th time on either Marina or her sister ship. The cruise was 18 days from Miami to Lima with going through the Panama Canal. It made port in several interesting countries along the way. We were again very pleased. The ship is in excellent condition and immaculate. It is continuously cleaned! Our cabin was a concierge on 9th floor. This is our favorite floor because we almost always take the stairs, and it is centrally located to the action on floors 5/6 and 12/14. Ninth floor also has a laundry accessible from both sides and concierge lounge. Our cabin was large enough with plenty of storage. Yes, dining has a lot to do with our coming back to Oceania. Again, it was excellent. Service in the specialty restaurants is impeccable, and along with the wonderful food, it is a memorable experience. Actually, our dining in Grand Dining Room was excellent at lunch and in all but one evening. Service through out the ship was friendly, prompt and efficient. It just gives one a good feeling to be warmly greeted every where you go. As others have commented, we appreciate the lack of announcements, lack of someone always stopping you to take your picture or to sell you something. We also appreciate the relative lack of small children, and all of the kids on board seemed to be well behaved. The entertainment is fairly minimal and TV choices poor, but slightly improved over our previous voyages. My Comcast e-mails would not open on board ship. G-mail account was fine. My husband also appreciates the sanctioned duplicate bridge games provided on sea days. Oceania shore excursions are fair. Traveling with a bus load of people is not the best way to see the ports. We generally do a combination of private and ship tours, and the private tours are always better and considerably cheaper. So why do ship tours? Well, it is easier and can be an O-life free choice. Read Less
2 Helpful Votes
Sail Date: December 2017
We tried Oceania. We have cruised Silverseas and seaborne. The ship focuses on food. Our recent cruise was loaded with elderly very large folks. These folks cannot board buses or walk very well. They hobble down the halls clogging up the ... Read More
We tried Oceania. We have cruised Silverseas and seaborne. The ship focuses on food. Our recent cruise was loaded with elderly very large folks. These folks cannot board buses or walk very well. They hobble down the halls clogging up the isles. Also because of the limited physical abilities of the passengers the off ship excursions are geared to large inanimate viewing. This ship is in need of either a serious cleaning or time to refurbish. The carpet in our suite was dreadfully stained and worn. The crew from the maids ,butlers, waitstaff all top shelf very helpful. Probably the happiest crew we have experienced. The entertainment is very mediocre. Food, as stated earlier ,was very good. Not a pretty site for these very large men and women laying by the pool ,women in 2 piece bikinis men small briefs. There were many Russians and Eastern Europeans on board. I would travel again but would await the remodeling of the ship. The value of oceania is there. Read Less
3 Helpful Votes
Sail Date: December 2017
Although we've cruised a dozen times or more, mostly on Celebrity, we booked a December 17 Oceania sailing over Christmas, mostly for the long (12 night) itinerary. Although the Marina holds 1250 passengers, we kept hearing that our ... Read More
Although we've cruised a dozen times or more, mostly on Celebrity, we booked a December 17 Oceania sailing over Christmas, mostly for the long (12 night) itinerary. Although the Marina holds 1250 passengers, we kept hearing that our sailing carried only 810 passengers, so we certainly received the benefit of excellent passenger:staff ratio!! The food was terrific, and since the ship was not full, we were invited to enjoy each of the four specialty restaurants TWO times. We were particularly impressed that the dinners in the main dining room were equally as tasty, creative and varied as those in the specialty restaurants. Dinner at Red Ginger was my personal favourite, but my husband swooned over both red meat meals at Polo SteakHouse. I liked that I could dress up, or down, and always felt in line with other passengers. An over-riding theme of this trip was rough seas! This was our first experience on a smaller ship, and the 'discomfort' of high rolling seas dampened my enjoyment for about half the cruise. Many nights, the dining rooms were almost entirely empty, and a couple of nights we didn't feel comfortable leaving the cabin. Some of the crew confirmed for me that these were unusually rough seas, but I would pause before booking on a small ship again, as I could definitely feel the rolling waves under my feet. We were also on the 11th floor, which contributed to the motion. My husband and I are not in full agreement about this, but I felt that with a 12 night cruise, the entertainment became repetitive, and I missed the multiple options/venues available on a larger ship. We did not attend any of the big show productions, as there was only one show per night (9:30pm) and that always seemed to conflict with something else going on. The casino tables were very well used, but the slots were usually quiet. The small size of the casino meant lots of repetition there, also. The pool area was great and we spent at least a couple of hours a day relaxing on the comfortable chaises. We liked the gym -- unexpectedly good size for the size of the ship and seldom too busy. We didn't do any shore excursions. The Oceania excursions were too expensive for our budget, and since we'd been to most of the ports, we often stayed onboard and enjoyed the quiet pool deck. Finally, I was surprised and slightly disappointed at the lack of emphasis on the holiday (Christmas) season. Other than a decorated tree, and a 10 minute appearance of Santa on Christmas morning, there was very minimal attention to this being a 'holiday' cruise. So if you were booking a Christmas cruise thinking it would be a good substitution for lavish holiday customs, I think you'd be disappointed. Read Less
Sail Date: December 2017
We took a 12 day Miami-Miami on December 17, 2017 with stops in Guatemala, Mexico, Honduras, Colon (Panama Canal) Costa Rica, Belize, and Key West. First time on Oceania. Ship: Ideal size, 1250 capacity (we had just over 800 on board), ... Read More
We took a 12 day Miami-Miami on December 17, 2017 with stops in Guatemala, Mexico, Honduras, Colon (Panama Canal) Costa Rica, Belize, and Key West. First time on Oceania. Ship: Ideal size, 1250 capacity (we had just over 800 on board), Very tasteful decor throughout; loaded with original art. Very classy. We had rough seas several days, but we did fine. We do 1/2 of a patch behind the ear. They say you can't cut it, but you can. Works fine... just wash your hands well after applying. Room: Out cabin (7086) was very comfortable, roomy enough, with a very nice veranda. Excellent cabin service. They brought ice twice a day, kept our mini fridge full. Limited television options. Internet was generally good but can only use one device at a time. Cuisine: Overall it was excellent. We had most breakfasts in the Terrace Cafe where they have a buffet but also make items to order. Same at lunch. Really nice 180 outdoor eating area at rear of ship. On he specialty restaurants, we weren't as crazy about Red Ginger, but the others were very good. Only in the Main dining room a few times. A cafe called Waves is by the pool and has great smoothies, shakes, malts, sandwiches, etc. Amenities: laundry on every floor ($2 to wash and $2 to dry- buy tickets at desk, detergent provided). Nice gym with floor to ceiling windows. Fancy spa with fancy prices! Barista is small coffee shop above overlooking the pool with wonderful Illy Italian coffees. Ports: Unlike Key West, most of the other ports were basically industrial. Not like river cruises where you often stop in a pleasant little town and can just walk around if you want. The weather was great but not sure I would take this cruise for sightseeing. Excursions: Little French Cay (booked on our own) was excellent as was their private facility for the Belize stop. The Panama Canal tour in Colon and a tour to Mayan ruins were also worth doing. We would have probably skipped all the others (boat rides to try to see wildlife, 3 hour round trip to see not much of an old castle, etc.). Entertainment: Pretty good for a smaller ship. Young and enthusiastic cast did several shows. Big band was Ukrainian and they were really good, House band at night was good for dancing. Very pleasant pianist in Martinis Bar daily. Alcohol: Rule is that you can bring 3 bottles of wine on board. No, they don't go through your bags, so if you want to throw in liquor... well, whatever. They had two-for-one happy hours at 5:30 in three lounges and at 10:30 in the lounge with band. Unless you just want the convenience of it, the drink packages are way too expensive. Accommodations: They did a good job of working with folks who needed assistance, had walkers, wheelchairs, etc. Room next to us was accessible with large entry door, no step up into the bathroom, etc. Currency: On this route, dollars were preferred. Credit cards no problem, except on excursion balances on privately booked tours. Most require cash for the balance or will charge 15% to use a card. Bottom line: Superb ship, with really good food, and excellent service. Maybe pick a different itinerary than this one if you are really into the ports experiences. On their deal choices, we picked cash, which can be used for gratuities at the end. You can often do better by booking your own excursions as they are pricey from Oceania. They offer future booking options on the ship and we purchased two, so that says something about looking ahead with Oceania. Read Less
1 Helpful Vote
Sail Date: December 2017
My sister had taken a similar repositioning cruise a year ago (Lisbon to Rio) and said it was the best (out of 50 or so cruises), the food, the service, etc. We found the food exceptional, to the point that the diet began half way through ... Read More
My sister had taken a similar repositioning cruise a year ago (Lisbon to Rio) and said it was the best (out of 50 or so cruises), the food, the service, etc. We found the food exceptional, to the point that the diet began half way through the cruise, due to our weak will power in the early half. We did cheat occasionally on the crossing portion. The added-on amenities re gratuities, land-based tours, air fare, internet etc., all made it attractive. Loved the Barista coffee efforts and afternoon tea. At first we thought oceania was too secular with no Christmas/holiday decorations, then one night the staff did a fabulous job, trees, lights, wreathes, and had a big reveal of a life size gingerbread house up and running. There was a limited Sunday service on one Sunday, and a Hanukah candle lighting effort. We have travelled Holland America and know they make an effort to have a priest on board for religious services. With 1/3 or so of the ship empty, I would think that a great PR gesture would be to bump up passengers to a higher category, e.g. one or two above their booked arrangements. How to make a customer even more loyal! I challenge the entertainment people to help all with diets and discipline, e.g have a weigh in on the first and last day with simple prizes to the smallest gainers! I'm serious!!!! Accompanying that, the fitness area should have nutrition seminars, given the age demographics of the cruisers. There may have been something but I missed it and the concern that I would be hit by a big bill, e.g. my wife came back from a $200 massage that helped! I also think that in the dining rooms, it would be so simple to ask the size of the portion requested, e.g. small, medium or large, rather than waste food. I found the library weak on layout and titles, compared to the Nautica. Luckily, we both had loaded up our tablets. Given the size of the ship, on board (crossing) activities were limited, although we did enjoy 2 of the movies and the dance groups in the Marina. I regret not using the fitness area more. I appreciated the enrichment speaker, particularly her presentation on migration to America. As a semi-retired professor/teacher, I give her full marks. On a six day crossing, so much more (e.g. 2x a day) could be given on interesting topics, e.g. Christmas traditions across the world, academic opportunities to learn re other Oceania cruises to become better informed, e.g. about Britain and Brexit, Scandinavia, the Mediterranean countries, European locations re WW1 and WW2, history of early ocean/new world crossings, e.g. the Leif Erikkson and the Vikings, and the other early explorers, Vasco de Game, Magellan and the Portuguese, Captains Cook and Vancouver. I saw where the Chinese may have been to Kenya long before Europeans. Other aspects of major crossings, the slave trade, formation of hurricanes off Cape Verde, the gulf stream, pollution of the oceans with plastics. I found the early arrival costs inhibiting, e.g. the diversion fare to come a few days earlier, and the hotels that Oceania were advertising in Barcelona, e.g. $400+ per person per night as an example. Knowing that Barcelona with its recent terrorist strike, and separation referendum has plummeted tourism, it would have been a welcome move to make early travel more inviting and welcome to the Barcelona and Catalonian economy. Following the insider news on the situation, could have reassured potential passengers of the safety. Would we do Oceania again. By all means! Hopefully my thoughts are considered seriously. Read Less
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.1
Family 1.0 4.1
Shore Excursion 4.0 3.1
Enrichment 5.0 3.7
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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