1 Helpful Vote
Sail Date: December 2018
I chose this cruise because of the 4 different ports and because it fell withing my birthday. I really loved amber cove because it had a pool and bar as well as activities and zip lining. I don't have much to say about st Thomas.really a ... Read More
I chose this cruise because of the 4 different ports and because it fell withing my birthday. I really loved amber cove because it had a pool and bar as well as activities and zip lining. I don't have much to say about st Thomas.really a bore if you don't have excursions. Puerto Rico is my culture so it was great to see San Juan as a tourist, i had some traditional Puerto rican food and piraguas. My birthday was spent at grand Turk with the most beautiful beach view of the ships, Margarita and an awesome DJ. I would def book another cruise in December because of the Christmas theme most of all. I took my 15 month old which caused me to be extremely tired by the time nightlife rolled around. There is NOTHING to do for under 2 year olds at all not even a swimming pool so I will not be cruising again until he is 2. just a heads up parents! Food was amazing and so was our steward and even for being on deck 1 everything was greatly accessible. Cruise director MarQ was amazing!!!!! Activities were all fun and family friendly. Great dining and a host of different foods. Unbelievably affordable for the 5 of us. Read Less
Sail Date: December 2018
We love this ship and Carnival Cruise line. This trip had new destinations and traveled from a new port. We went in November 2018 and loved playing the Craps electronic game. This was a highlight. We were disappointed they removed this ... Read More
We love this ship and Carnival Cruise line. This trip had new destinations and traveled from a new port. We went in November 2018 and loved playing the Craps electronic game. This was a highlight. We were disappointed they removed this game. We played real craps and this was much harder to win and ended up losing a lot of money. We switched to slots. Carnival considers the casino as being too parts, slots and tables. If you play on the tables you don't receive any points for the slots. When we played the electronic craps game this was considered to be part of the slots. In the casino you are awarded points at the slots, and 1,500 points you are awarded free drinks. The metrics for free drinks at the tables are opaque. All of the money lost at craps (close to $2,000) didn't count for anything. I will not play on the tables again. I can't blame anyone but myself for my terrible luck at the craps table. The dealers are wonderful. I just wish the points would translate to the slots. I think of the casino as one casino not two parts that make up one casino. Now the problem with the slots is a little more severe. About 20% of the time when you check out of a slot machine the game does not put the money back on your card. Therefore, every time you leave a machine you need to make sure you got your money. The first time this happened, I left $40. on the machine. I brought it to the attention of the slots staff and they informed me another player got on the machine and took my money. They told me the person spent $5.00 of the money and stole $35.00. They refunded me $35.00 and I lost the $5.00. I assume they got the money back from the thief. After noticing how many failures these machines have, I think it is incumbent on the casino to rectify the problem. The customer should not have to pay for this engineering problem. It is not clear if the slots staff recognizes this as a major problem. I spoke with management and they returned the $5.00 and apologized (very happy with staff). I spoke with a customer about my experience and she told me she lost about $40.00 on the slots herself, but, she didn't realize until the next day. This problem must happen all of the time. I have no idea if this is Carnival wide or simply related to the Magic. Finally, the exit off of the ship was really bad. I think my wife and I got off after half of the guests got off the ship (therefore, our experience was not the worst). It was about 10:30 when we got off the ship. It was utter chaos in the port terminal. Miami International Airport is 10 times better organized. I don't know if the blame belongs to Carnival or the Port of Miami. I think since Carnival is a customer of the Port then they need to shoulder most of the responsibility. If their vendor (the Port of Miami) is incapable of providing proper customer service, then they need to fire them. Of course the last shuttle for parking was long gone before we got to the curb (last shuttle leaves at 10:45). It took us more than 20 minutes to get our two bags of luggage and another 10 minutes to go through customs. I would love to make this solemn vow to never darken the door step of the port of Miami again. We already booked our next cruise out of port Canaveral (Carnival Breeze) and will probably Cruise on Carnival Sunshine out of Fort Lauderdale in November. I will cruise another cruise line before going to Miami again. Read Less
Sail Date: December 2018
My wife and I sailed with our son, who turned 2 on December 1, 2018, on the Carnival Magic’s December 2, 2018 sailing to Amber Cove, St. Thomas, San Juan, and Grand Turk. This review will give a synopsis of our experience. We ... Read More
My wife and I sailed with our son, who turned 2 on December 1, 2018, on the Carnival Magic’s December 2, 2018 sailing to Amber Cove, St. Thomas, San Juan, and Grand Turk. This review will give a synopsis of our experience. We live in Coconut Creek, Florida, which is just north of Ft. Lauderdale. We arrived at the Port of Miami at just before 12:30 PM on December 2nd. Embarkation was a breeze and we were on the ship by 1:00 PM. When we boarded the Carnival Magic, we went straight to Guy’s Barbecue, having read that the lines are very long on sea days. My wife and I loved the pulled beef while my son loved the mac and cheese. Unfortunately, this was the only time that we were able to enjoy Guy’s Barbecue on this cruise. After having lunch at Guy’s Barbecue, we registered our son in Camp Ocean. Carnival is the only major cruise line that will accept a 2 year old in their children’s program. Camp Ocean reminded us a lot of our son’s Montessori school. We can’t say enough good things about the staff. They seemed to genuinely care for the children. For those that are wondering, they give all parents of young children an old Nokia phone to call in case of an emergency. With the exception of the one day that my wife and I went on a ship-sponsored excursion in St. Thomas, my son spent about 3 hours a day on our cruise in Camp Ocean. One final great feature of Camp Ocean is that they let you wait with your child in the children’s area while waiting to disembark. After enrolling our son in Camp Ocean, we went to our cabin, a Deluxe Oceanview on Deck 1. We spent more time in our cabin, due to my son’s nap and sleeping schedule, than we did on previous cruises. The extra space and sink and bathtub came in handy with a toddler. I would book this cabin category again. We had most of our breakfasts and lunches on the Lido Deck. While I tried Guy’s Burgers early in the cruise, I preferred the Blue Iguana Cantina for breakfast and lunch. We also went to the complimentary pasta bar in the Italian restaurant once for lunch during our cruise and took our son to the Dr. Seuss Breakfast, which we recommend even for guests without children. All of our dinners were had in the Northern Lights dining room. Our server, Auth, was excellent. My son can get antsy and Auth made sure to get his meal out very quickly. We were usually in and out in under an hour. Our meals ranged from fair to good. While we did not go to any of the shows at night, there seemed to be a lot of activities onboard the Carnival Magic. Our cruise director, MarQ, was very visible and seemed to enjoy interacting with the guests. We did, however, take our son to the Build-A-Bear workshop (I bought my son a shark), the Dr. Seuss Seuss-A-Palooza, and the going away party in the Magic Atrium on the last night. My son had a very good time. The Carnival Magic is in very good condition and has top notch facilities. For example, my wife and I enjoy working out. We found the gym equipment to be in excellent shape. We also spent a lot of time together in the Serenity and with my son in the Magic Atrium. The only design flaw we found is that you have to walk through the smoke-filled casino in order to get anywhere on Promenade Deck. This cruise had a perfect itinerary for traveling with a young child. In Amber Cove, we stayed within the port area and took our son to the children’s splash area and water slides. My son loved going up and down the slides. In St. Thomas, we left our son in Camp Ocean when we went on a ship-sponsored snorkeling excursion on a catamaran to Buck Island. The unlimited Rum Punch after we went snorkeling with endangered sea turtles was the icing on the cake to a great excursion. In San Juan, we took our son to the El Morro and then walked back through Old San Juan. In Grand Turk, we walked along the beach to Jack’s Shack. The turquoise blue water was breathtaking. My son loved playing on the beach. Disembarkation was the worst part of our cruise. Unfortunately, CDC chose to do an inspection on the day we disembarked. To compound matters, the Allure of the Seas, Empress of the Seas, Norwegian Getaway, Disney Magic, and Carnival Horizon were also in port. We were not able to get off the ship until 10:00 AM. However, once we were off the ship, we quickly got our bags and went through customs. Read Less
Sail Date: November 2018
The room stewards were great, our room was immaculate and always ready. The bars were fun, especially our favorite, The Alchemy, the bands were good , the comedians fun. The spa was one of the best I have been to on a cruise, but The ... Read More
The room stewards were great, our room was immaculate and always ready. The bars were fun, especially our favorite, The Alchemy, the bands were good , the comedians fun. The spa was one of the best I have been to on a cruise, but The food was just so ordinary, even in the specialty Italian place. The dining room was awful. The food was cold, poorly cooked, never as ordered and the staff for the most part were more interested in selling you a drink then they were in delivering your food. The filet mignon was one of the worst meals I have ever had on a ship. This resulted in the buffet being over crowded and not open long enough at night. We also noted that there is an awful lot of dirt and rust on the decks that we have never seen before. I have been cruising with Carnival since 1983 and was sad to see the ships being neglected so much. Not sure if they have cut down on crew, or just changed their maintenance schedule but the boat certainly didn’t shine. Read Less
Sail Date: November 2018
Price of cruise was very reasonable. Food was very good at all the venue that I ate at. Food in main dining room very good. Service was excellent I had anytime dining and was seated at my table, served apps, main dish, desert and was out ... Read More
Price of cruise was very reasonable. Food was very good at all the venue that I ate at. Food in main dining room very good. Service was excellent I had anytime dining and was seated at my table, served apps, main dish, desert and was out in about an hour. Room steward was fantastic. Keeped room cleaned, vacuumed and ice bucket filled everyday. Everyone from Carnival that I contact with were always happy with a smile on their face and always greeted me and asked how I was doing. Great job Carnival. Shows in the theater were really good especially the rock music show. The comedians were all very good, probably the best I’ve seen so far on any cruise and this was my 33rd. I did not go on any excursions because I have been to all these places many times before. Over all it was a very enjoyable cruise Read Less
1 Helpful Vote
Sail Date: November 2018
We sailed on the Carnival Vista in October 2017 after not sailing with Carnival for years and were so impressed with the Vista we decided to sail with Carnival again. Part of this decision was based on the itinerary as well as a pretty ... Read More
We sailed on the Carnival Vista in October 2017 after not sailing with Carnival for years and were so impressed with the Vista we decided to sail with Carnival again. Part of this decision was based on the itinerary as well as a pretty competitive price. Overall we really enjoyed our cruise but we probably won't be sailing with Carnival again for a while especially during a holiday week. The exception to this would possibly be sailing in the Havana area of one of the Vista class ships but Carnival is really increasing the prices for those cabins since we sailed in one. More on that at the end of this review. Being that this was a cruise over Thanksgiving week we expected the embarkation process to be difficult but it was incredible. We were scheduled to board the ship between 1:00-1:30, arrived at the ship about 12:45 or so and we onboard by 1:00. Our room wasn't ready until about 2:00 but still a very impressive embarkation process. The ship was in overall pretty good condition but did show it's age in places. The decor was a bit odd at first but we got used to those funky eyeball things in the atrium. I personally liked a lot of the whimsical artwork in the stairways. The crew was constantly cleaning the ship and although I heard people complaining about the condition of the ship I thought overall it was pretty good. There were odd things about the layout of the ship though. It seemed you couldn't get anywhere without passing thru the casino which had a terrible smell of cigarette smoke. The adults only serenity area is located right next to Waterworks and is not very serene (even my 23 year old daughter thought that was odd). The entertainment was about average with the main shows being a little weak IMO. The comedians were all pretty good although one of them was simply insulting people for his comedy and just left everyone not really finding him funny. It was easy to find a seat in all venues and sight lines good regardless of where seated. The food on the ship was excellent in the main dining room but the buffet was probably the worst on any ship I've sailed on with the first two days being almost inedible. An odd thing is that the only drink available in the buffet other than water was iced tea or lemonade and both were terrible. Actually both were usually empty and would just trickle into your glass and it seemed they never were refilled. The itinerary for this cruise was really quite good and we enjoyed all of the ports. The weather could not have been any better and the ports made this a great trip for us. Amber Cove - We booked a poolside Cabana which was quite nice. Situated right by the pool as advertised, had decent AC, WI-FI (not the strongest but worked), some water toys, Hammock, our own bartender and unlimited access to the zip-line which we all did multiple times. Ended up being a good pool day. St. Thomas - Beautiful island with awesome beaches and scenery. We rented a 4 door jeep from Seashell Rentals which allowed us to tour more of the island. We ended up seeing most of the island and spent time on both Sapphire Beach and Magen's Bay Beach. We all enjoyed Sapphire much more than Magen's Bay although Magen's Bay really is a beautiful area, it was just to crowded for us although probably much better for kids. San Juan - We took a tour that we booked at the port for $25pp which turned out to be a great deal Robert was an awesome tour guide and took us to quite a few spots before dropping us off in Old San Juan. As a history buff I will have to return here with more time to explore. Grand Turk - Beautiful beach with crystal clear water. We ended up at Jack's Shack which was a pretty easy walk down the beach and we all loved this port. Jack's had good food, great drinks, good service and I even got to meet Jack as a bonus. One thing of note is that we saw sea turtles from the port side of the ship as we were getting to ready to dock. It appeared the boat was chopping up the surf and the turtles were head to deeper and calmer water...pretty cool to see! Before going into why we probably won't be sailing with Carnival for a while I would like to add that all of the crew members we met were fantastic (with the exception of the bartender at the Alchemy Bar who was an arrogant jerk). Our room Steward Jerry was a great guy and as usual worked really hard. Tommy and I Made were two waiters we met in the main dining room (anytime dining) and they were both exceptional and wow does Tommy have some dance moves!! Now for the not so good stuff.... Maybe it was just because it was Thanksgiving week but wow did this ship seem to draw some rude and entitled passengers. I couldn't believe how many of these people treated the crew and at times each other. I can't count how many times I saw other passengers drop food on the floor, ice cream, drinks, etc in the hallways, stairways and then just leave it there. At times it seemed like we were living in one those people of Walmart web pages. It also seemed like this ship had zero rules enforced at all. Everything from passengers just pushing and shoving their way out at every port resulting in huge crowds trying to get out with these same rude passengers yelling, complaining, pushing, etc. People in the dining rooms with swimwear, flip flops, baseball caps, one guy without a shirt on, etc. Then there was the buffet which is where most of the entitled people tended to hang out... once again people in the buffet in swimsuits with no shirt, barefoot, eating their food while in line and then using the utensils to scoop up more food,etc. There was also a fairly strong cigarette smoke odor on this ship and all of us noticed it right from the moment we boarded the ship with my 15 year old asking why the ship smells like smoke. The casino had a terrible cigarette smell but that's kind of to be expected but it was immediately obvious in other areas as well. The people in the adjoining balcony smoked on their balcony every night which made our balcony almost unusable at times, especially being that me wife has allergies and is very sensitive to cigarette smoke. There was also an odor of marijuana in many areas of the ship which makes you wonder how anyone could get it on board. It just kind of seemed like the crew had been instructed to simply let people do whatever they please without enforcing any rules. Another odd thing is that it seemed like the Cruise Director Malcom was almost invisible which may have contributed to the lack of rules. I didn't even know who he was until the second to last day of the cruise. Just very strange but this was his last sailing on the Magic before being moved to another ship so maybe things will improve... maybe skip whichever ship he is moving to. Then there was the final straw...debarkation. This was the worst debarkation I have ever seen and it was almost beyond belief. I was told by a crew member that Malcom tried implementing a new method for this cruise but I'm not sure if that was true. If so it was an epic failure! The process was so low and unorganized that at one point they announced they had closed the gangway due to passengers rushing the door (where was Malcom?) and by 11:00 they were only up to zone 10 (out of 31) for debarkation. Nothing was open as far as restaurants, eateries, etc as they all had closed at 8:30am and everybody was out of the cabins so there were people laying on the floor like an airport with all flights cancelled. Then at 11:30-11:45 they announced that all remaining zones could leave the ship so there was another mad rush for the gangway. Of course nobody's luggage was in the correct area so the yelling and screaming just continued into the baggage claim area where everything was just complete chaos. This was pretty much the most ridiculous thing I've seen in a very long time and was where I decided never again. I guess I should consider myself fortunate that we weren't one of the Diamond members or those that had paid for FTTF for the next cruise as we still had at least 1000+ passengers on board at 11:30 when they were supposed to be board. Ok, overall we had a good time and this was a good trip and I don't like to complain. That said, I have been on Carnival, NCL, Princess & RCCL and Carnival seems to be offering a much different product than the others. To be honest Carnival seems to be offering a much different product than they did in the past as well and with so many other options at least close to the same price point it may be a while before we return to Carnival, Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise because it was our 25th Wedding Anniversary and we wanted to get away to celebrate. This was our 6th Carnival Cruise. We had a balcony room on the Lido Deck. The ship itself is similar to the Breeze which we have ... Read More
We chose this cruise because it was our 25th Wedding Anniversary and we wanted to get away to celebrate. This was our 6th Carnival Cruise. We had a balcony room on the Lido Deck. The ship itself is similar to the Breeze which we have sailed on twice, but it does seem a little more tired looking. The colour scheme of green seemed a bit dated. But, after a while you don't even notice. Breakfast - we did breakfast in the lido Restaurant every day. Choices were good, food was great and no issues except one day we literally stood in line for 40 minutes - I timed this due to another review. But this was only one day - rest of the time was fine and we probably just went at the wrong time with people wanting to eat before getting off the ship. Lunch - Choices were great and plentiful with Guys Burgers, the Burrito place, the deli or the Lido Marketplace. Enjoyed. Dinner - We had late dining and they were a bit messed up here and we had reserved a table for two months before, due to it being our 25th Anniversary. They had us seated with another couple. We politely explained the situation and they moved us to a temporary table for the first night and said it would be fixed for night 2. On night 2, the table they suggested was not great either but they quickly remedied this with a nicer table we had for the balance of the cruise. So, while a hiccup, they were quick to try and help. Faster to the Fun - we did purchase this and it was worth it for quick Embarkation, special guest services line, our room was ready when we boarded at 11:30 and one of three luggages showed up quickly. The other 2 were slower than most others without FTTF, but the pluses outweighed this. We had priority debarkation also. Entertainment - we enjoyed a movie on the deck one night. The violin players in the atrium were amazing and we enjoyed very much. Frankly, as we had late dining at 8:15, by the time you were finished dinner, it was hard to make the later shows. So we didn't go to any of them and I can't comment. I think next time we will opt for "Your time dining" as 6:00 is a bit early. On sea days, the deck entertainment is always fun. Rooms - Everything was basically fine but the beds are probably ready for new mattresses - not the most comfortable. Shower was good, storage good. Fridge does not get very cold - you will need to get ice to chill anything. Also, other reviewers mentioned that the air conditioning is not great and rooms are warm. This is true to some degree - while it was not terribly warm in the rooms - you couldn't get the room cooler if you tried and if you were a person that perspires easily, this could be an issue for you. Two complaints....there were two things about this cruise that were very disappointing. One was the Steak House which I booked for the night of our anniversary. The staff could not have been more uninterested. While our reservation had stated the occasion, they had no idea and seated us at a table for two that had another couple literally 12" from our table. Was impossible not to hear their entire conversation and was rather awkward for us to discuss anything privately. Additionally, on the other side, they seated a party of about 20 people and proceeded to put most of their attention to this large party. We were handed the menus two minutes after sitting down and they wanted our orders about two minutes later. The steak was very mediocre and the baked potato was dry and served with a teaspoon of sour cream. We were rushed and barely acknowledged. They brought a half glass of sparkling wine but they were giving that to everyone. It was not a great experience and I wish we had just gone to the main dining room where our waiters would have acknowledged the occasion more. Definitely not worth $38 per person - the setup on this ship is very crowded, tables too close together...lighting is quite bright and decor is pretty ugly. Complaints to guest services only got us forwarded to the Steak House and it took two visits to guest services and two days to get any response, a phone call from a junior who wanted another full explanation and suggested that because we "ate the steak", we were out of luck and no compensation would be offered. She also claimed they brought us a cake with a candle (they did not!) and took the work of the staff over ours. It was fruitless to complain and we got no refund. My advice - skip the steakhouse and go to the Italian restaurant. That was amazing and well worth the $15 per person. No more steak house for us. The other negative was "Dreams" photography. We were just getting regular photos done on photo night when we were asked if we were celebrating anything. We said yes, our 25th Anniversary and next thing you know, the photographer was introducing us to a girl he described as the ship's best photographer. She wisked us away to another level where she had a private studio area behind a curtain. She spent the next 20 minutes taking photos of us and set up an appt. for the next night to view the photos. I knew right then these were not the typical photos and there would likely be an outrageous cost. When we showed up for the appt, she had prepared a "Photo Book" and musical slide show which basically had the same photos repeated over and over with different "frames". As I do video editing in my profession, it was not a very impressive show. There were maybe 15 photographs of which 3 or 4 were good. In any case, the photobook, slide show, and digital photos will cost you $2,400. There were varying degrees of what you could get for amounts of $1,800, $1,200, $800 - crazy. We had no idea what we got suckered into here. We ended up taking 2 - 8 x 10's with no digital for $99 and we could not pick up until late on the last night of the cruise. When we showed up, she could not be more rude and was giving all her attention the the people that bought the big expensive packages. She practically threw the bag with the photos at my husband. When I got home and looked at the two pictures more closely, one had big marks through it. Anyway, just be ware of this. Overall though, this was a very fun and relaxing vacation and we enjoyed ourselves very much. Read Less
Sail Date: November 2018
Chose it because friends of ours could only get off work that week. Was Thanksgiving week, kids running up and down the halls making all kinds of noise at all hours of the night. Apparently the ones above us and next to us decided it was ... Read More
Chose it because friends of ours could only get off work that week. Was Thanksgiving week, kids running up and down the halls making all kinds of noise at all hours of the night. Apparently the ones above us and next to us decided it was fun to jump off the top bunk beds onto the floor. Food was not great, and Thanksgiving dinner was a joke. dark meat looked like it was pressed into a form, about 2 tablespoons of dressing, about the same for sweet potatoes, and the "cranberry sauce" was about 1/8 tsp of juice on the plate. Deboarding at Miami is another joke. Someone decided that the luggage carosal like at the airport was the way to go,, NOT !! people didn't know which one their luggage was on, and as they were trying to find theirs, they put the ones they did get off behind and next to them, and no one else could get in to get theirs. They need to do it like at Port Canaveral. This was our fifth and last time with Carnival. Read Less
2 Helpful Votes
Sail Date: November 2018
Just returned from a 7-day cruise onboard Carnival Magic and there was no magic onboard that ship. My family and I are avid cruisers and pretty much once a year during the week of Thanksgiving we do a 7-day cruise. We normally cruise with ... Read More
Just returned from a 7-day cruise onboard Carnival Magic and there was no magic onboard that ship. My family and I are avid cruisers and pretty much once a year during the week of Thanksgiving we do a 7-day cruise. We normally cruise with Royal Caribbean but thought we would give Carnival a try this year. Unfortunately, we were totally disappointed with the lack of customer service onboard the ship and the poor communication and organization onboard. We had a group of about 90-100 in our party and for the most part everyone in our party had some sort of problem with their stateroom, onboard accounts, etc. My problems with Carnival started as soon as me and my family entered our balcony stateroom. The room was extremely hot, the AC was not working. The safe in the room was locked so we couldn’t use it. I immediately went to Guest Services, which was around 4pm to let them know about the AC and the safe. I stood in a very long line to get to someone, finally I got a young lady who I explained my problems to and she said she was sending someone to our room to take care of the issues. In the meantime, my family and I went to have lunch and explore the ship while our room was supposedly being taken care of. It’s now 9pm and our AC still isn’t working and our safe is still locked. Turns out no one had even been to our room so Guest Services lied to us. Thankfully we had a balcony room because that night we had to sleep with the balcony door open since we had no AC. The next morning, I went back to Guest Services with the same complaints and once again they said they were sending someone to our room. We waited for a little while and once we realized no one was coming I tracked down our room steward and told him the problem. He tried to help, he called and got our safe open but the safe wasn’t working. We were given a new safe and that safe didn’t work. Another safe was brought to our room and guess what, that one didn’t work either. It took two days and 3 safes’ later for us to finally get a working safe. Meanwhile, we’re still dealing with no AC in our room and no one seems to have any real answers as to when the problem will be fixed. Turns out we were not the only one having an issue with the AC in the room. Several rooms on the ship had an AC problem and two days later Carnival finally acknowledged the problem by sending letters letting us know they were working on the AC. This was just an example of the poor communication and lack of customer service. They knew on day one there was an AC problem and they just lied and brushed off our complaints without being transparent about the problem. This let me know that Carnival does not value their customers. You don’t repeatedly lie to your customers when you know you have an AC problem and you’re not sending someone to our rooms fix the problem. Carnival must think their customers are stupid and they can just brush them off. Shame on them. There were numerous issues I could write about, like the long lines at the buffet, the long lines to, etc. This commentary would turn into a novel if I wrote about all the issues with Carnival. I will finish this up by telling you about the CHAOTIC and UNORGANIZED debarkation process Carnival has. Our debarkation was so bad, you would have thought this was Carnival’s first-time cruising. I’m used to the debarkation process on Royal Caribbean which I have gone through several times and I’ve never had a problem getting off the ship or understanding what I needed to do. First, let me start by saying Carnival placed debarkation steps and times in our rooms the night before. However, when it came to debarking, they did not follow those steps, or the times mentioned at all. Some of our party got off the ship as early as 7am. Then some of us were not allowed off the ship and we were being told that the ship had not cleared yet. The staff on board made us wait, people and their luggage were camped out all over the place because they wouldn’t allow us off the ship. It’s now about 10:00 am and no one on board is communicating to us as to when we will be able to get off the ship. All they would say is you have to wait here. Meanwhile, we see a long line of people moving to get off the ship so we decided to join that line. Once we got in that line a member from Carnival’s staff told us if we were to get off before they told us to, we would not be able to get our luggage. That turned out to be another lie. We finally got off the ship and our luggage was there. Some of the other members in our group didn’t get off the ship until 10:30am or later because Carnival wouldn’t allow them to get off. It was a total nightmare. Although me and my family found our luggage right away there were so many people who couldn’t find their luggage. Our groups debarkation nightmare started at 7:00am and it wasn’t until 12:15pm that the last family in our group got through the process of getting off the ship and finding their luggage. On Royal Caribbean were usually off the ship and on our way home within hour or two at the latest. With Carnival the debarkation process took us 5 hours!!! The last thing I will say is that I will never cruise on Carnival again and be aware if you’re planning to cruise with Carnival. Read Less
2 Helpful Votes
Sail Date: November 2018
We choose this cruise because of the itinerary to Hondorus and Belize but unfortunately, Hondorus and Grand Cayman was canceled due to weather and we went to Cozumel twice. Entertainment staff of this cruise was not as good as other ... Read More
We choose this cruise because of the itinerary to Hondorus and Belize but unfortunately, Hondorus and Grand Cayman was canceled due to weather and we went to Cozumel twice. Entertainment staff of this cruise was not as good as other ships, such as the Sunshine. Our MDR staff was excellent. The design of the buffet and restaurants is spaced far apart. It was nice to have 2 swimming pools. Pools seemed larger on this cruise and there were many more hot tubs. The shows are the ship were good especially the new show Flick. The design of the Lido deck with upper levels was nice for crowd control, as well as, having two pools. Our stateroom was a balcony 9288 and it was very spacious and had plenty of closet and drawer space. We had a connecting room with a connecting balcony which was very nice. Weather was bummer, but the captain tried to steer us around the storms. Read Less
Carnival Magic Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.7
Entertainment 4.5 3.6
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 4.0 3.9
Enrichment 1.0 3.4
Service 5.0 4.1
Value For Money 5.0 3.9
Rates 4.0 4.1

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