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1 Helpful Vote
Sail Date: December 2018
Yes really enjoyed the cruise however the entertainment is poor with not much variety and only the evening shows only lasts on average 35/45 minutes. No entertainment program in any of the bars in the day or very little. On average ... Read More
Yes really enjoyed the cruise however the entertainment is poor with not much variety and only the evening shows only lasts on average 35/45 minutes. No entertainment program in any of the bars in the day or very little. On average we enjoyed the food,the cabins and service BUT the one thing that annoyed us was when I queried about the €10 a day service charge was told it didn’t matter how it was paid as the staff did not get it anyway it goes straight to the company So then did not have time to tip all we came into contact with Apart from leaving money in our cabin Toilet facilities around the ship are poor as it’s difficult to find a toilet when you want one, as the disabled toilet is huge they could put another toilet in there and there are no urinals so everyone uses the sit down ones Read Less
1 Helpful Vote
Sail Date: December 2018
We booked this cruise as a short break over Christmas mainly as it was a 5 nighter out of Marseille that suited our dates. Having travelled mostly with celebrity, Rci and princess we were not sure what to expect WE WERE VERY ... Read More
We booked this cruise as a short break over Christmas mainly as it was a 5 nighter out of Marseille that suited our dates. Having travelled mostly with celebrity, Rci and princess we were not sure what to expect WE WERE VERY IMPRESSED Embarkation in Marseilles v swift Luggage arrived quickly. Cabins (Bella class balcony) beautifully decorated- nice balcony with wicker effect furniture. Good air con that didn’t dry your throat out.(no tea coffee but chargeable mini bar) hairdryer good, free safe deposit box in room In shower shampoo and body was dispenser. Very clean and good size bathroom Ship was beautifully decorated all over for Christmas. Even a gingerbread house the size of a garden she’d made of real gingerbread in the atrium- the smell was beautiful. Constant live music in atrium - loads of space to sit.many large lounges- the amethyst lounge was beautiful purple and silver. Theatre was beautiful with some excellent shows. Christmas Eve had a special kids afternoon show with Santa giving out presents. There was lots of atmosphere all over the ship-carol singing with the passengers, crew choir, waiters doing dancing at end of the meal. I had soft drinks package which includes non alcoholic cocktails as well as hot chocolate- lovely to be served English breakfast tea in pot in the atrium listening to opera Christmas Eve there was a surprise midnight buffet- It was incredible the work that had gone into the artistic creations- - th esugar work, ice sculpture, chocolate work , bread in shape of Christmas characters, most appetising plattters of smoked salmon, mousses, cheeses, desserts, Christmas themed cakes, fruit cultures, - massive congratulations to all the chefs . Staff helpful and friendly Smooth disembarkation Trhorougly recommend this ship Read Less
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Sail Date: December 2018
Worst food and worst customer service! Poor communication! Would suggest to avoid this one. We chose the cruise line because it was the only one operating in that area during the winter time. However it was a huge mistake. The food in both ... Read More
Worst food and worst customer service! Poor communication! Would suggest to avoid this one. We chose the cruise line because it was the only one operating in that area during the winter time. However it was a huge mistake. The food in both causal dinning and the buffet area are horrible and I think I could cook much better food than that. There was limited choice in the buffet section and it was hard to pick anything good. There was no communication during the entire cruise. My black card status was never attached to the cruse trip and was unable to resolved it from the customer service. The customer service was incompetent in both the general and excursion. The entertainment was terrible as there was almost no live music except the atrium. I did more than 10 cruises before and by far, MSC cruise was easily the worst. I cannot believe it could exist this long. Read Less
2 Helpful Votes
Sail Date: November 2018
This was the first time we sailed on the MSC line. We were pleasantly surprised as we had heard many negative reviews from Americans but the ship and this journey exceeded our expectations. The itinerary was what we were looking for and ... Read More
This was the first time we sailed on the MSC line. We were pleasantly surprised as we had heard many negative reviews from Americans but the ship and this journey exceeded our expectations. The itinerary was what we were looking for and stops we had not been to before including Malta, Greece and Genoa . The ports were great each one had its own beauty and history. The only port that was a bit disappointing was Corfu but primarily a beach spot we visited it in the beginning of winter and in the late day. The ship was impeccable and truly elegant and sophisticated. The entertainment was varied from fun and dancing to classical opera with some cirque de soleil type acts as well. The food was good basic but could always find something to eat and options were offered if you were not happy. The dining service was great in the dining room. The waiters couldn’t be more accommodating and even had a special American thanksgiving menu brought to us on Thanksgiving although it wasn’t on the menu. The embarking and disembarking was smooth and never had to wait long. The drink package was great and the internet worked fairly well. The only complaint was the tv selection in room. We would have liked something beside CNN news all the time. In addition the laundry package was strange as it was only offered up to the third day and we didntvhavecsooled clithes by then. The spa was also pleasant and we enjoyed some services and the gym was also very clean and machines were plentiful. We did plan our own tours as we are not fans of large group bus tours but the tours and procedures seemed efficient. Everything overall was a nine out of ten. Read Less
3 Helpful Votes
Sail Date: October 2018
We are relatively new to cruises. Our first one was to Norwegian Fjords last year on NCL in the summer and the weather was more miss than hit so wanted to go somewhere hotter this time around. We found this cruise in the summer and ... Read More
We are relatively new to cruises. Our first one was to Norwegian Fjords last year on NCL in the summer and the weather was more miss than hit so wanted to go somewhere hotter this time around. We found this cruise in the summer and something to look forward to as autumn closed in and was in the half term holidays. The price was also a factor, and we had a balcony, on a Fantastica package at the back of the ship on floor 9. Before departing I read some of the reviews on here and whilst it may make people a little apprehensive, I’m a person that likes to go with the flow, very laid back and experience things myself before making my mind up. We had purchased the all inclusive and tried to find out the drinks on offer as part of the all inclusive. I saw the marketing messages about trying to cater more for British guests and there were mentions of strongbow, John Smiths and Guinness on tap but couldn’t confirm if they were part of the package. I can confirm they are!!! They only serve them in the Tiger Bar and the Sports Bar. The tiger bar had issues pouring the Guinness and ended up using cans :-( the sports bar however poured a superb pint! Mario, Elvis and the team were superb and provided amazing service with a smile!!! I made many, many, many visits to the sports bar!!!! We ate breakfasts and lunches mainly in the buffet when not onshore. The food was very good, plenty of it. For breakfast they put on full English fry ups, herrings, pastries, breads, American pancakes, 5 different eggs & an omelette station, continental style breakfasts with salamis, hams and cheeses as well as cereals, fruit, yoghurt and porridge. For lunch, they always had one roast meat, burgers, hot dogs, pasta, pizza, cold platters as well as other dishes such as curry, cottage pie, chicken wing etc. I’m quite adventurous and not picky and was able to find something to eat that was enjoyable. For dinner we were seated in the Quattro Venti restaurant on deck 6. We were in the 6pm sitting, and whilst the time was of our choosing, it did feel a little rushed, especially if we had been onshore. We had Kadek and Hamim as our waiters for the duration of the cruise. They were great to chat to, have a really personal service. They kept my two kids entertained with their napkin folding, kept my wife and I topped up with wine! The food was of an excellent standard, well seasoned and meats were tender. The portions are not massive but kadek and I came to an understanding that i’d Always have a double portion of main. I must have eaten a whole cow and her offspring the amount of red meat I had consumed during the whole cruise :-) I think MSC miss a trick with the lack of other restaurant choices. They only have an oriental restaurant, but we didn’t try this as being of Chinese origin we cook it better at home. The room was ample sized for 4 of us. The roll out bed was very tatty and foam protruding out of it, but when the cabin steward put the bedding on it was sleepable. The balcony was great addition. Gave us the ability to get fresh air into the room and nice to sit out and have a cup of coffee or Guinness watching the waves at sea and seeing the city landscapes in port. As the room was at the back of the ship we did find that you feel the boat move a bit more. On our first morning into Le Havre when the ship was docking at 5am it felt like a full on earthquake as the propellers got us into place. Woke with a start thinking “what the hell is this”. Something dislodged in the bathroom due to the vibrations but was fixed by maintenance the next day. There were tea making facilities in the room and Yorkshire tea bags, which was the tea of choice across the ship. The shows were not the greatest, the guys worked hard but sometimes it wasn’t the most engaging. Lots of dancing some singing. The main variety shows were good but other shows.... meh!!! The entertainment team were good. Always making fun of themselves and others. There wasn’t much to do for the kids other than kids club, which they didn’t want to attend. We did the arts and crafts but this was for really the adults only. Embarkation was very easy. Whilst the ship didn’t leave Southampton until 8pm, we were able to go on ship at 12.30, have some food in the buffet before our room was available. Disembarkation was a little chaotic but not too bad. In summary I was very pleased with the food, drink, facilities. The things brought in to appeal to the British market were very good. The staff were excellent. Read Less
8 Helpful Votes
Sail Date: October 2018
We booked this via Vision Cruise on TV as the price was excellent for 8 days including a drinks package and ocean view cabin. We should have realised it was cheap for a reason. Arriving at Southampton, embarkation was badly organised. ... Read More
We booked this via Vision Cruise on TV as the price was excellent for 8 days including a drinks package and ocean view cabin. We should have realised it was cheap for a reason. Arriving at Southampton, embarkation was badly organised. On previous cruises we've been 15 minutes from car to ship, over an hour this time. Queuing to board was not pleasant. The ramp had steps up one side and a ramp the other. No organisation which meant people queuing where they liked, no accounting for disabled passengers (the chap behind me in a wheelchair had to stand for 20 minutes). Once on board there was a quick search and a photo taken and our cabin was ready and the room keys were inside (just as well nothing of value was already in the cabin). At this point I must point out the smells on Magnifica - the corridor to our cabin stank of drains and sewage for the entire 8 days we were on board, it was awful (lobbies frequently stank of cigarettes too). As we had the all inclusive drinks package we thought water in the room was complimentary although we were billed for it. When we challenged it we were told water in the room is not included in the package (even though its EXACTLY the same water). Food on Magnifica is rubbish - cheap and poor quality. Breakfast was by far the best meal of the day in the (ridiculously overcrowded) Sahara buffet. Lunch options were horrendous with the same food being served every day (catering for the UK market does not mean serving a lump of roast beef EVERY day!) and little variety. We popped there one day as we wanted to grab a quick bite before heading in to Amsterdam for the evening - it was worse than lunchtime - it was awful, I've had better in a Harvester. We left it and ate in Amsterdam. Evening dining is ok, but not what we've been used to. Presentation isn't great (I could do better), and the quality is often poor (my sister had beef one night which was so fatty it was inedible). We were not aware that the ship carries passengers from every port (unlike previous cruises where all passengers embark and disembark together). Most passengers were rude, obnoxious and frankly had no appetite to queue politely. Every lift meant people pushing in before you could get out, the buffet was chaos with passengers and crew pushing and shoving. One of the crew carrying a plate of dirty dishes knocked my sisters head, no acknowledgement or apology. With six languages on board, EVERY announcement, EVERY quiz, EVERY theatre introduction takes forever, and after a few days really starts to grate. Entertainment was average, given the language barrier it was predominantly dance (and almost exclusively tap and flamenco which they tried to include in EVERY show - does Carmen have flamenco in it!?). After a few days this got tedious and boring. There was however an english hypnotist on board and he was excellent. There were issues most days. We'd requested twin beds not a double - this was wrong. We'd specified the later sitting for dinner, this was wrong. On day 2 the toilet randomly blocked itself. On day 3 the safe broke so we had no security. Reception staff were very dismissive and always directed us elsewhere. One of our excursions didn't have tickets printed, which we were told weren't needed. Surprise surprise they were which meant a last minute dash around the ship to get them. Dress code is strange. We had two 'elegant' nights which aren't compulsory. Granted people can't be forced to dress up but on both nights I was sat in a dinner suite next to people in shorts and flip flops which made the whole thing somewhat pointless. Every British passenger we spoke to all said the same thing - never again will they cruise with MSC, and I agree. This is one cruise I actually looked forward to leaving - a view shared with others as we joked when we collected our baggage from the cruise terminal at Southampton. Read Less
6 Helpful Votes
Sail Date: October 2018
This cruise was the worst of all our cruises ever. The staff was unfriendly and treated us as if we were a great inconvienence. When we embarked the ship we were not welcomed aboard and I was integrated about my boarding pass as to why I ... Read More
This cruise was the worst of all our cruises ever. The staff was unfriendly and treated us as if we were a great inconvienence. When we embarked the ship we were not welcomed aboard and I was integrated about my boarding pass as to why I didn't have a stamp by French Police on it. Which I later found out I didn't need that and police don't give stamps... they simply then took my photo and told me my room number and that was my welcome aboard. The shows were what you would expect from a high school play with the exception of the acrobats and stunts. The food was plain and the same thing day after day slightly changed. Not many activities on board and when there's is they start late or had some sort of complication. For example we met for Karaoke at the Disco at 1030 and it was announced at 1053 that it was cancelled due to technical problems. There were manny manny other things but would take for ever to write. Hope this helps someone not make the same mistake if you you want quality use Norwegian, Royal or even Carnival over MCS Read Less
5 Helpful Votes
Sail Date: October 2018
Having done over 12 cruises this was the first with MSC and I have to say it far exceeded our expectations. The food was excellent the Spa was amazing the staff were friendly and helpful such amazing value for money we will definitely be ... Read More
Having done over 12 cruises this was the first with MSC and I have to say it far exceeded our expectations. The food was excellent the Spa was amazing the staff were friendly and helpful such amazing value for money we will definitely be sailing with MSC again. The itinery was really what we booked this cruise for, leaving from southampton the embarkation was the sleekest I have ever encountered, the ship whilst mid to large size was easy to navigate. I was impressed by the covered pool area which was great on the cooler days although I was a little shocked that the pool was salt water. We booked the thermal spa experience and used the spa area every day which was great especially after doing 25000 steps in Amsterdam. The buffet was excellent and I found out over 400 pizzas are cooked every day I indulged in a few very tasty. The dining experience was fabulous never left Hungary and our server Kadek was amazing. The shows were great with acrobatics dancing singing etc something for everyone. Well done MSC Read Less
1 Helpful Vote
Sail Date: October 2018
We booked this cruise as we had a good offer which included a balcony upgrade, all inclusive package and WiFi. After reading some reviews we were worried that we wouldn’t enjoy it but went with an open mind. Embarkation and ... Read More
We booked this cruise as we had a good offer which included a balcony upgrade, all inclusive package and WiFi. After reading some reviews we were worried that we wouldn’t enjoy it but went with an open mind. Embarkation and disembarkation were smooth for us. We were on and off ship very quickly. We were given a 13.00 time but couldn’t go to our rooms until 14.30. So had to keep our hand luggage with us and find somewhere to sit while we waited. We didn’t know who our room steward was as there was no information and no introduction when we said hello to them. We were disappointed with the a la carte menu. Choice was limited. I had prawns one night and was not offered a finger bowl. No coffee was offered at end of the meal which was a shame. On occasions felt we were being rushed. Food in buffet was mediocre. One occasion I had meatballs and it was cold. Range of food choices was limited. No hot deserts were available which was a shame. Several occasions the restaurant was full and had to wait to be shown a table and on one occasion we’re told it might be better to go to the restaurant on deck 5. Cost of shuttles transfer in 2 ports was on the high side. €15.90 per person return for 15 min trip each way but it was a bit far to walk with elderly parents. We didn’t do any excursions as nothing was of interest. We were disappointed we didn’t get 2 days in Amsterdam but that was our fault as we misunderstood the timings and thought there had been an error on the original schedule so didn’t do as much as we wanted to do there. We were pleased with the ship design. Plenty of different lounge areas, lovely large theatre and plenty of space. Could find somewhere to sit most of the time. The main atrium area was spacious. Entertainment on cruise was limited. Didn’t meet any of the entertainment team. Played quoits a couple of times but had to collect equipment from specific area at specific opening times. Good choice of board games to use and we used the scrabble but there was a mixture of English and other language letters and the board was not English - made the game interesting. We were able to waiver our tips when we arrived on the boat and there were plenty of places to register your card for payment. We were told that some changes had been made to accommodate the English but they were not obvious to us. One thing that we didn’t like was the fact that smoking was allowed inside the ship in most areas. Coming from a country where it has been banned made it uncomfortable at times. We found ourselves moving to different areas or avoiding those areas. Overall, we were a little disappointed with the trip. I wouldn’t rush back to an MSC cruise but wouldn’t say never again. Read Less
3 Helpful Votes
Sail Date: October 2018
This was not the best cruise we've been on at all.....the main problem was the food, it was very, very poor. We ate in the dining room and it arrived Luke warm every time. On the first evening we waited 40 minutes between starter ... Read More
This was not the best cruise we've been on at all.....the main problem was the food, it was very, very poor. We ate in the dining room and it arrived Luke warm every time. On the first evening we waited 40 minutes between starter and main course. A couple of the steak meals we had were inedible. Staff were generally nice, especially Joy on the pool deck and sometimes The Tiger bar. Although there were a few who were as miserable as sin and avoided eye contact with you so they didn't have to serve you. This really happened a lot, we were gob smacked. We also witnessed one female waiter on the pool deck drop three or four big ice cubes and a pineapple chunk on the floor and just leave them there. The Sahara Buffet was packed the the rafters all the time; it didn't seem to matter what time of day you went. Two or more occasions we were met with a "closed" sign and they were stopping more people going in.....several times we walked in and straight out again....it was bedlam. The ship itself was clean and our cabin, 9094 was spacious. Our room attendent, Mohammed, was polite, helpful and quick. A couple of nights I was kept awake a lot because they continued to pipe music down the speakers outside our door. One thing MSC cannot easily control are the rude, ignorant morons of passengers who think it's OK to walk passed your door at two in the morning yelling at the top of their voices. The activities during the day were few, there was hardly anything to do. A few days we just lay on our bed and watched telly. We have been on the MSC Divina in the USA and Caribbean and that was a whole different experience....it was brilliant. This cruise on the Magnifica has ensured that we will never, ever go on MSC in Europe again. It was very poor. Read Less
MSC Magnifica Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates N/A 0.0

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