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3 Helpful Votes
Sail Date: December 2018
It was the only eastern Meditteranean cruise available at Christmas time. My family and I had a wonderful time however the cruise itself was very average. Not excellent, not terrible. I appreciate the fact that they made it feel as ... Read More
It was the only eastern Meditteranean cruise available at Christmas time. My family and I had a wonderful time however the cruise itself was very average. Not excellent, not terrible. I appreciate the fact that they made it feel as "Chistmassy" as possible which was important since this was our first time ever travelling during the holiday. The food was good however not always available. For example, if you'd like to eat something after dinner, your only choice is room service or a pizza - each at an additional cost unless you buy upgraded package. The service was very good and there was definitely an appropriate number of employees. Kudos to the ship for getting that right. The excursions were overpriced...I found that paying a taxi driver would give you a better tour and more for your money. The ports were good. Croatia was the highlight although pulling into port of Montenegro was nothing short of spectacular. Upon return, were delayed due to immense fog thus creating traveling nightmares for many. I heard through the grapevine that there were options to get us into port however I cannot confirm this. I would recommend this cruise to someone with the same goal as ours however keep your expectations in check and you might be pleasantly surprised. Read Less
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8 Helpful Votes
Sail Date: November 2018
We chose this cruise because of the indoor pool. Pool was closed for planned maintenance for the full week! Noone informed us it would be closed. Majority of the English speaking excursions were cancelled and there were very few ... Read More
We chose this cruise because of the indoor pool. Pool was closed for planned maintenance for the full week! Noone informed us it would be closed. Majority of the English speaking excursions were cancelled and there were very few things for English speakers on board. Again Noone informed us there would be a chance of the excursions being cancelled. Be warned you have to pay for EVERYTHING on this ship. Food is only served at specific timings. You have to pay for water. Also, staff is not so friendly. The overall attitude of the staff is down like they do not want to be there. We were reprimanded for using a different glass for our milk in the morning and we were also told we could not have a second entree. After arguing he only agreed. Maybe this is how all European cruises are but I do not think so. If you have a choice steer clear of Costa Cruises and opt for any other cruiseline. Read Less
5 Helpful Votes
Sail Date: October 2018
This was a group trip that I decided to go on. There weren’t many staff members who spoke English well enough and getting answers to many questions was challenging. Many of the European guests were very rude, often pushy and cutting ... Read More
This was a group trip that I decided to go on. There weren’t many staff members who spoke English well enough and getting answers to many questions was challenging. Many of the European guests were very rude, often pushy and cutting lines during meal times at the buffet, ignoring dress codes and walking in with wet swimsuits and towels or robes to the buffet. There was not much of a variety of meals. Most of the meals consisted of an enormous amount of bread and pastries. Perhaps that is the European way but, we Americans definitely were not accustomed to the food preparations. Several of my companions and I (27 in total) had been on numerous cruises before so this was highly unusual that there wasn’t a larger variety of international food. Also the buffet closed at 830pm nightly so if you were hungry after hours be prepared to pay. It was my birthday week so I was hoping for a great time. Our waiter George in the dining room was often rude, once complaining to us that he wasn’t feeling well and was working longer than he should have been (8 months) and should have been allowed to go home. Really??!! Several times our food was being served so slowly and at lukewarm temperatures might I add, that it was interfering with the next seating and we were asked to leave before the meal was completed. This put a damper on our trip as we had great expectations based on previous cruises. I’m not saying that other cruise lines are without fault but I felt a little put off by the lack of hospitality. I felt a little racial bias when it came to bar service. We were passed over while we arrived at the bar waiting our turn while someone not like me was helped immediately upon arriving at the bar. We had to tell them that we were waiting first.. I will say that we did meet several very nice and interesting people on the cruise. But there is so much more to complain about but why bother. Needless to say I won’t be traveling on Costa cruise line again. Read Less
1 Helpful Vote
Sail Date: October 2018
Our very first cruise as passengers - and I was disappointed. I work in entertainment for living and have worked on board these vessels, so when we got home, I thought I'd share my opinion on the Entertainment on the Costa Luminosa. ... Read More
Our very first cruise as passengers - and I was disappointed. I work in entertainment for living and have worked on board these vessels, so when we got home, I thought I'd share my opinion on the Entertainment on the Costa Luminosa. Please forgive me if my review contains technical stuff and jargon that only entertainers might understand. I can't just say it was terrible, because it wasn't, but some of it was pretty poor. I think maybe I just expected better. I might have expected too much, but I don't think so. Review of the Entertainment on the Costa Luminosa. My wife and I have just had our very first cruise experience with Costa on board the Luminosa and we found the ship, the food and the staff wonderful. My career has been in entertainment, starting professionally in 1984, and at 60 – I’m now working as a Production Manager, or Company Manager or other similar roles. I’m currently preparing a show for XXXXX, which has already sold over 35,000 tickets, and I will be the Company Manager for this production. A number of my previous dancers have worked for Costa, so I was looking forward to the on-board entertainment. On arriving at the theatre I noticed a good technical installation – Digico sound desk and the stage revolve and lifts. Sadly, once the shows started to run, things were not so good. Small things at first – I’m aware that cruise ship shows are pre-produced and run from timecode, but some of the things I observed were a failing of the house crew in maintaining and tweaking. For example, pre-show, the lighting provides some slow moving gobos on the auditorium sides – all in one colour, bar one that was green. Nobody noticed, or they did, they didn't fix it. Similarly, quite a few states features fixtures with their beams in a row, apart from the odd one – presumably it had been removed for servicing or repair and replaced, but nobody checked the alignment. The actual lighting design was a bit odd – so many basic stock effects and bog standard gobos – that I can see everywhere – just not special. The one person technically who stood out was the guy mixing sound. He was clearly skilled, and dedicated. He removed his comms headset which shows he was only interested in sound balance, and he made constant adjustments, and did not lose his focus in any of the shows where I observed him. I think he did an excellent job with the material he was presented with. In the technical department the only crew issues from the production point was the video. The theatre has decent equipment but those Vinten heads are capable of very smooth and precise movement. The cameras have remote zoom and focus demands, but the head is set up badly, so moves were very jerky. Not really an operator fault, merely nobody skilled enough to set up the head controls and realise that pan bars should be more horizontal than vertical – because this exaggerates the jerks. Staging Power flying of the slower sort always looks a little iffy – but what became very annoying was the continual flying in and out of the various screens and gauzes, and some of the moving lights fixed to the vertical drops had very visible equipment in the almost dark state – this encourages viewers to try to see what it is. Whenever this kind of thing is done, the lighting needs adjusting to make the mechanics invisible. In one show there were two mirror balls, rigged at different heights – looked really tacky. One safety issue I noticed. Scanning the audience with lasers is a very controlled effect, and this wasn’t controlled at all. I held a finger up to my eyes so I could see the effect, but not the actual device for my own safety. Where I was sitting on deck 3, the beams clearly hit the people on deck 2 seating and occasionally went up above my level. The risk assessment for the lasers would be interesting to read. The usual rule would be to NOT scan the audience. Costa seem to think this is OK - in the UK, it would not be done. The performers, however, were a very weak link. Singers I appreciate that almost certainly the tracks they performed to are common to all ships, but their range did not match the tracks at all well. Both male singers were weak in their bottom range and had little power, so it wasn’t until they could sing higher that any power was available in their voice – unfortunately, many numbers started low – too low for these two. The taller of the two was quite weak, vocally - and had very poor stage presence looking awkward in some numbers. The shorter of the two had a nicer voice in his higher range, but was still weak. The two girl singers were simply average – pleasant enough, but in numbers where they were clearly supposed to be singing in a certain style – Diana Ross, Whitney Houston etc. they were unable to be convincing. One had quite painful pitching in places. In general, the four singers were typical of the UK Haven holiday centre standard – I’m very familiar with Haven, Warners and a few others, including the excellent Potters holiday centre – which is equipped in a very similar way to the Costa ships. None of the singers met the Potter’s standard, which was not what I expected. Dancers Clearly the dancers at audition were probably competent, however I can only assume there is no dance captain, or that there is, and this person is ineffective. Many routines, and I saw all the entertainment available, were sloppy. In some, difficult to guess if sequences should have been in unison or canon! Things like split leaps for example. Simply all over the place. No symmetry and messy. One of the dancers – who looked a little older and had lighter hair and featured in some duet numbers looked like he knew exactly what to do, but was doing it at his version of the correct time, while the others did it reasonably together in theirs. He partnered frequently with a guy with short dreadlocks, and the two never seemed to gel. The other two male dancers were forgettable. Not bad, but they didn’t shine. The five girls were competent but uncoordinated – all the small things – too much hip turn or too little compared to the others – arms and legs at different angles and very varying degrees of effort and energy, A few numbers looked like they were marking, not performing. The girls also had spacing issues, despite the usual tape numbers on the hidden stage edge – I checked. They had trouble retaining shape when going upstage, especially when the lifts were up, and they had to go up and back, and the shape got lost. Small things made it messy – in one routine when they all saluted, they all did it differently. Different arm angles and worst of all, their palms – vertical and facing front, or horizontal facing down – and those facing down had some rakish angles? These small attention to detail features should have been spotted and rectified by the dance captain, but clearly this was a feature not implemented, which comes down to not just the dancers but the person in charge. If this person was me, I’d have had them in for extra calls to tighten things up, fix the spacing, remove some strange physical weirdnesses (the dancer who always turned their lip up, for example). Exits were also a bit odd – some doing some very contrived movements, others not. Some looked bored, some looked keen and excited. The Acrobats They were competent, professional and entertaining – for about ten minutes. An entire show was just too much, it got repetitive and dull. Cannot fault their performances but better as an insert to another show, it did not warrant a show of it’s own. The Voice I had low expectations and wasn’t disappointed. It made me feel embarrassed to be there. The standard of the performers was bound to vary considerably, but it was the management of it that was awkward. As a concept it had merit, but I sensed the audience were not like the Voice or X-Factor audiences out to laugh at them, and they too felt embarrassed with the weak ones, and over enthusiastic with the better ones. Picking the winner was simple. The Crew Show I expected, based on the professional performers, that this show would be terrible. In fact, it was excellent. Showing up the professional dancers in terms of energy, and one of the singers was better than the professionals – this should NOT have happened. A crew member, singing for fun should not perform better than somebody who does this as a career. The dancers and singers did not appear to have any extra duties, so I wonder what they did with all their time off? Certainly it wasn’t spent rehearsing. Show Bands I’m familiar with the ship band concept from my own limited experience on ships – I’m in a tribute band who have played on P&O, and like the theatre team, many seemed bored to tears. The guy playing the piano in one bar used tracks, and got hopelessly lost in one of the songs, clearly he can play and sing, but just forgot where he was. In another venue there was a duo, and in the venue where guests were dancing, their showband were clearly talented but playing dire music – although I have to say that people were dancing to it. Tarentellas and Polkas I really did not expect on a cruise, but that’s almost certainly me not realising what the average guest wants. Ents Team They tried hard, but so much of what they had to do was old fashioned and boring, what could they do? Quizzes – who on earth designed these, they were awful. Showing images from countries around the world, and guests writing down the countries was so dull – then they went around them all again, to cope with a few new guests who strolled in. Gripping? More like watching paint dry. So long for so few questions. Same again with the only other quiz I witnessed – identifying beer brands from bottles around the world! Really? This kind of entertainment is cringeworthy if you are under 30, and awkward for me, just turned 60. I also started to watch a quiz where the three ents team members mimed actions to movie theme music. I left. It’s also probably a country specific thing, but I resented after a while, the constant demand to applause – applause. If I want to applaud a performer, I will. In this case I was asked to applaud performances that were poor, lacklustre or in some cases, embarrassing. Conclusions I saw a number of very average shows, and none that impressed me with the exception of the crew show. Standards wise, in the UK we have various levels of performance standard in shows. In quality terms, the West End shows are at the top, with very critical attention to detail, the touring production of these shows try to maintain this quality, but there are compromises due to the differences in venues. Out of the holiday centre market, I have not seen better than the shows at the Potters Resort in Norfolk. Good staging, competent singers, dancers and musicians. The Warner holiday centres come next in quality, with Haven and the individual small group sites firmly at the bottom because their entertainers tend to be generic rather than specialists in one area. I have to report that the Costa show falls to the bottom of the list. Not entirely the fault of the performers, but the management who clearly have noticed none of this. It did not spoil my holiday, as the off-ship experience was very good, and of course the food on board was wonderful, but as my job is entertainment, I was looking forward to excellent entertainment, and it was embarrassingly poor. We shared our dining table with two other couples and they said exactly the same thing, from their non-entertainment background. Sadly - that's my first and last Costa cruise - I shan't be doing any more whatever. Read Less
2 Helpful Votes
Sail Date: September 2018
It was my 50th birthday this year & to celebrate we chose a Miami 3 night stay & Western Caribbean cruise with Celebrity through Cruise 365. There were 8 of us on the holiday (family) & we had a truly amazing time from start to ... Read More
It was my 50th birthday this year & to celebrate we chose a Miami 3 night stay & Western Caribbean cruise with Celebrity through Cruise 365. There were 8 of us on the holiday (family) & we had a truly amazing time from start to finish. It was our first time cruising & everything from the Art Deco hotel in Miami to our time on the Celebrity Equinox was perfect. We had such a fantastic experience that when we returned my Wife & I decided to book another cruise & stay holiday for just the two of us later in the year. We compared several deals through Planet Cruise, Iglu & Cruise 365. We wanted a cruise deal that took in destinations that we hadn't previously visited & eventually found what we thought looked like a great deal with Iglu. It was a 12 night cruise & stay deal which included a 3 night stay in Lake Garda, 2 night stay in Venice & a 7 day cruise on the Costa Luminosa. We boarded the ship on the Saturday afternoon which took around 1.5 hours. The buffet food was pretty much the same every day & very much like school or canteen dinners. Some of the stations weren't open. We had set dining in the restaurant at 18.45 but this wasn't much better unfortunately. The food was very average & the choice seemingly aimed exclusively at the Italians. As a result we only ate in the restaurant once. You had to pay extra for things like pizza, burgers & steak. We had a drinks package but this didn't include water. Coffee was only available from the drinks machine in the mornings. The ship felt a bit scruffy & most of the staff seemed a bit miserable. The entertainment was ok on 2 or 3 nights but dire for the rest of the time. I think there were about 1900 people on the ship with no more than around a dozen English people. There were over 1600 Italians. This wasn't a problem for us other than we found them to be very loud, quite ignorant & lacking in manners. At mealtimes it became a bit of a free for all. We enjoyed most of the destinations but the timings weren't particularly great. The ship had a bad vibration for long periods of time making the experience uncomfortable. Overall, the cruise was a huge disappointment. None of what we experienced was special in any way & didn't compare to the amazing experience we had with Celebrity although the price we paid was very similar. Our verdict: Sorry Costa but if you want to provide a positive cruise experience then you need to see how Celebrity do it. If this had been our first cruise it would most certainly have been our last. Never again with Costa. Read Less
6 Helpful Votes
Sail Date: August 2018
My mother and I traveled on Costa Luminosa from Venice to Greek Islands ( August 24 - September 1). This was our first cruise so we went with an open mind and not really knowing what to expect. We had a balcony room thank goodness I ... Read More
My mother and I traveled on Costa Luminosa from Venice to Greek Islands ( August 24 - September 1). This was our first cruise so we went with an open mind and not really knowing what to expect. We had a balcony room thank goodness I can't imagine a room without a balcony - so that was a positive. Waking up and having a coffee on the balcony was really nice. We are Canadian - English speaking and found language to be a barrier most of the time. Some cruise employees knew English but far and few between and when we needed assistance the limited English on board became an issue. Be prepared to hear a lot of Italian by fellow cruisers and employees - They do announce things in English but it is not very clear and can be easily missed. Overall, I found the Italians to be rude on board - pushy and always butting in line and smoking in your face. The food at the buffet was nothing special. I have stayed at all inclusive resorts for fraction of the cost with better food. Trying to find a seat at the buffet was impossible most days we had to sit with other people and the tables then became crammed.That being said the Taurus restaurant for dinner always had a good and unique selection. Rooms service was good - always cleaned on time and enough room to be comfortable. Drink package - this DOES NOT mean alcohol - the only thing that is included in the base fair is water from the tap..... I did not know this and my travel agent did not advise me of this. Juices, pops, coffee, tea , cappuccino is all extra - if this is something you want I would look into that drink package. A coffee in the morning in the room cost 1.55 Euros..... botttle of water 3.00 Euro. The Ports we traveled to were all unique and different - also know that you can get same excursions on land as what Costa offers for fraction of the cost.... once you get into port there are locals and agencies who have same tours - we never had an issue doing tours this way. Overall I wouldn't travel Costa again due to lack of food quality, language barrier and felt like because we weren't Italian we were looked down upon. Pack your patience if you travel Costa..... Read Less
2 Helpful Votes
Sail Date: August 2018
This is my third cruise with Costa and I loved it. Now I am a Perla level Costa Club member. We choose this cruise because of the itinerary: Venice, Bari, Argostoli, Santorini, Mykonos and Katakolon/Olympia. We had mini suite 4303 ... Read More
This is my third cruise with Costa and I loved it. Now I am a Perla level Costa Club member. We choose this cruise because of the itinerary: Venice, Bari, Argostoli, Santorini, Mykonos and Katakolon/Olympia. We had mini suite 4303 with a corner balcony with a 270 degrees view (windy by the way). The embarkation in Venice was quick and efficient and the departure from Venice is just stunning. Our mini suite was spacious with a very nice bathroom and a shower with glass door and panel, not a curtain. Cabin steward Aileen was very nice. Now let me talk about the food, it was just splendid. Other cruise lines charge you to eat Italian in a speciality restaurant. In Costa, you have all the Italian food you want included in your cruise price and we also had the"brindiamo" drink package included. So we drank many Proseccos, beers and wine by the glass in addition to juices and coffees (Illy Italian brand which is wonderful). The lunch buffet was amazing with a lot of stuff to choose from. Dinners are a wonderful trip around all the regions of Italy (Campania, Liguria, Sicilia, Lazio, etc.). They were truly gourmet dinners. Read Less
3 Helpful Votes
Sail Date: August 2018
Too many people.Too many italians. Too many childs. At the restaurant slow service and bad food and wine, Buffet with limited choice and poor quality. Difficult to find a seat at the buffet. Absolutely unsatisfactory breakfast. Cabins not ... Read More
Too many people.Too many italians. Too many childs. At the restaurant slow service and bad food and wine, Buffet with limited choice and poor quality. Difficult to find a seat at the buffet. Absolutely unsatisfactory breakfast. Cabins not cleaned well and ready only after 1 or 2 p.m. Rude staff at the reception desk. Poor entertainement and excursions too expensive. Slow and confusing boarding procedures. Difficult to find a seat during the shows. Approximate cleaning of common areas. Staff completely insufficient for the size of the ship. Long waits to talk to someone at the reception. No information provided to those who do not buy the excursions and who want to use public transport. You have to pay for everything. Bad experince overall. Definitively we have spent a lot of money to get a similar treatment to a scheduled ferry. Excluding Rome, the itinerary is not so interesting. Never again! Any usefull information to save money: MARSEILLE: use the free shuttle bus provided by the port Authority (500 yd from ship); BARCELONA: use the PUBLIC shuttle bus from cruise terminal; PALMA: use the PUBLIC BUS from cruise terminal to city center; CAGLIARI: the city center is just in front of you. Visit the city by yourself; ROMA: Be careful not to use unauthorized taxis. Best way is to go to ROMA SANPIETRO by train (www.trenitalia.com). Alternatively you may buy the only trasportation with a bus company at exit of the port. Read Less
6 Helpful Votes
Sail Date: June 2018
I am returning from a Costa Cruise on Costa Luminosa. I spent ca. $10,000 for a suite, a cabin with a balcony and on board extras. This was my first time with Costa. Although I did enjoy my food experience in the special restaurant ... Read More
I am returning from a Costa Cruise on Costa Luminosa. I spent ca. $10,000 for a suite, a cabin with a balcony and on board extras. This was my first time with Costa. Although I did enjoy my food experience in the special restaurant that is assigned in my category, I will NOT travel Costa in the future for the following reasons: - it is not until I wrote to Costa that I got an itemized onboard expenses summary. - it is impossible to sleep well on board as their ships don't seem to be sound proof. More specifically: cabin doors at poorly designed and people tend to party in the hallway. I did not have a noise problem on Celebrity or Royal Carribeans. - the spa was huge (a big plus) but it is not relaxing at all: my first treatment was poorly scheduled as I could not participate in the mandatory drill. - it is not easy to have the staff stick to the price that was discussed at the spa. Sorry Costa: I do like the italian vibes of the people onboard, but it was not relaxing at all considering all the money I spent. Read Less
Costa Luminosa Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 2.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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