15 Helpful Votes
Sail Date: July 2016
My most recent trip in June was a disaster. This was my 3rd trip with Tauck. My first riverboat trip was 3 years ago and it was magical and wonderful, this trip was awful. The ship was worn and in dire need of updating. The hot tub ... Read More
My most recent trip in June was a disaster. This was my 3rd trip with Tauck. My first riverboat trip was 3 years ago and it was magical and wonderful, this trip was awful. The ship was worn and in dire need of updating. The hot tub was not working, nor was there any water in it. They ruined my blouse that I sent to laundry. The food was adequate but not good. The Riverboat part of our trip did not exist. The water was too high to safely float and get through the locks safely. We called Tauck day before leaving and they told us there was no problem with the water level. I understand that could happen, but we were put on buses the whole day from early in the morning for 8 entire days to towns that offered no value. They never gave us an option to return to the States or go to Paris early like other Riverboat companies did. The compensation they offered was insulting and inadequate. Tauck is supposed to be the best, and I paid a very high price for the best quality. I will never travel with Tauck again. Read Less
38 Helpful Votes
Sail Date: April 2015
We booked a French waterways cruise south from Lyon to Monaco. Poor weather interrupted the boat and prohibited the ship from sailing. We booked a category 7 cabin and added the additional stay in Paris. After the second day on the boat we ... Read More
We booked a French waterways cruise south from Lyon to Monaco. Poor weather interrupted the boat and prohibited the ship from sailing. We booked a category 7 cabin and added the additional stay in Paris. After the second day on the boat we were advised that we would not be able to sail, hence we began a "coach tour", Most definitely not what we had signed up for. We consulted with Tauck staff to ascertain what remedial options we had. They put us off for 3 days saying we would be leaving in the evening, no, we would be leaving in the morning, no. Etc. each day the coach travel became longer and longer until we were on buses for up to 7 hrs a day. Each day we inquired we were told to wait. Having purchased the Tauck insurance we felt we might have recourse, the stress and anxiety was overwhelming. Finally at 6 pm on Day 4 they announced an alternate arrangement that required we decide immediately and leave the ship by 8am. When we asked if we had other options we were told yes but they had no details as to what they were. What kind of answer is that? We were completely held hostage! Tauck provided little compensation, merely a 1500. 00 cruise credit towards future travel with an expiry date attached. Regardless of your trip investment everyone received the same compensation. Category 7 or category below water! Itinerary was not fulfilled and the customer service post cruise has been unresponsive and complacent. Read Less
ms Emerald Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.0
Entertainment 4.5 3.1
Public Rooms 5.0 4.4
Fitness Recreation 3.0 2.5
Family 4.0 2.5
Shore Excursion 4.5 4.6
Enrichment 4.0 4.5
Service 5.0 4.3
Value For Money 5.0 3.9

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