1,248 Norwegian Epic Cruise Reviews

after reading some previous reviews about Norwegian Epic we were a bit skeptical. Just got back from one week from Barcelona western cruise. The ship was incredible, food was great, stateroom was great, entertainment and shows were ... Read More
after reading some previous reviews about Norwegian Epic we were a bit skeptical. Just got back from one week from Barcelona western cruise. The ship was incredible, food was great, stateroom was great, entertainment and shows were awesome!!! Staff were very attentive from every aspect Getting off and on ship was very smooth no matter which port of call I would highly recommend this ship no questions asked My husband and I travelled alone but found everyone on ship friendly and helpful The restaurants are incredible, the variety offerred from appetizers to deserts are truly delicious. The steakhouse or the Brazilian I would recommend highly as the food is incredible The taste restaurant for breakie is great Room service if you choose to get is delivered on time before your tour The staff on board are very courteous friendly and happy In general a great experience!!! DONT GIVE IT A SECOND THOUGHT!! Read Less
Sail Date September 2019
We spent 3 days prior to sailing in Barcelona. What a lovely city! Embarkation and disembarkation were both quick and smooth. The staff all over the ship were very helpful and always smiling. The service at all bars and restaurants was ... Read More
We spent 3 days prior to sailing in Barcelona. What a lovely city! Embarkation and disembarkation were both quick and smooth. The staff all over the ship were very helpful and always smiling. The service at all bars and restaurants was great with very little wait times. The food was excellent everywhere we went with a good selection to choose from. The excursions were all wonderful, beautiful scenery and architecture everywhere we went. All our guides were knowledgeable and made the history come alive at the sites we visited. After reading some negative reviews of the Epic we were a bit nervous but we found there was nothing that we didn't like about the ship or its crew. If there is one thing that we could suggest to improve it would be the lighting in the cabin over the mirrors. But that is a minor detail. We were in an aft facing balcony cabin. Would highly recommend this ship and itinerary! Read Less
Sail Date September 2019
This trip began as a Casino Certificate Cruise, but grew to be sooooo much more! I had a comped balcony Deck 12 Mid. Cabin was perfect. No need to upgrade on this itinerary as it is such a port intensive sailing. I did purchase the Spa ... Read More
This trip began as a Casino Certificate Cruise, but grew to be sooooo much more! I had a comped balcony Deck 12 Mid. Cabin was perfect. No need to upgrade on this itinerary as it is such a port intensive sailing. I did purchase the Spa Thermal Pass for the week as I was traveling solo and thought I would enjoy spending time in the spa after the long days of touring. Well, to my surprise, I ended up only using it 3 times as I met such wonderful people here on my Cruise Critic Roll Call whom I spent so much time with! As a solo traveler, I was very hesitant to try independent shore excursions due to the whole, I am in a foreign country and worried about getting back to the ship in time.... well, that fear was completely unfounded. I joined in with my fellow Cruise Critic friends on some Independent excursions that were amazing!! In Italy, we used Italytours.eu .. and I cannot think of words amazing enough to describe them. They were completely professional, educational, reliable, stress-free... Their vehicles were top of the line vans. Their Drivers and tour guides were all so very passionate about their jobs. My experience with them was nothing short of amazing! I wish their company was available in ALL the ports.. I would have used them for everything! I. boarded in Barcelona, where I had spent a few days prior to the cruise exploring on my own. Boarding process was quite simple. Only thing I would have to say was not my favorite thing about this trip was that they had people boarding in Barcelona, and then another debarkation and embarkation a few days later on our Rome date. So, there was not that feeling of everyone being on the same trip for a week. It was a continuous trip for the crew. And just as you got to know people, they would leave and new people would get on. So, that was a bit weird. As well as the lack of the big Welcome Aboard... we boarded into the casino area and just blended into the already in motion day. So, it lacked the excitement of the beginning of your vacation.... But, that was the ONLY negative thing I have to say about this trip! We ate in both Main Dining Rooms and the food was consistently good. We also ate in O'Sheehans and the Noodle Bar. I Never Ate in the Buffet!! That was a first for me! I usually love the Buffets... but this one was INSANELY busy. I chose to utilize O'Sheehans for breakfast before our Excursions each morning and it was a perfect choice. I highly recommend this option. I ended up not doing the specialty dining option as many of my new friends did not have this included on their packages, and I chose to spend time with them, rather than dine alone. Now, spending time in the casino was expected of me.. and I tried.. but alas, the tables were COLD AS ICE. I never saw anyone winning at any point during my week on the ship. I wisely gave up trying to win back what I donated midway through the trip. Sometimes it is just not meant to be! And honestly, with the early morning rising for the shore excursions, there just weren't enough hours in the day to do it all! One other tip I will give for Shore Excursions - I did do a few Ship Excursions because I could not find anyone doing a private one for the experiences I wanted to do. Cinque Terre, Italy - This is an option for the Livorno Port. - Most people were doing Florence. I wanted to see this magical place instead...and it did not disappoint. Be aware that the many mentions of this excursion requires you to not have any mobility issues is very true. There are many steps, and lots of walking on uneven ground. There were a few folks on the excursion who had bad knees, and this was definitely Not the happy experience they were expecting! Otherwise...if you have the chance to choice this excursion.. do it! Stunning!!!. Cannes, France - I wish I had known how beautiful and accessible the beaches are from the port. There was actually one right at the end of the dock! But if you took a local bus (4 euros for a full round trip ride) you could head down to a public beach with some more amenities... OR you could chose to pay a few euros at one of the plentiful hotel beaches and have a lounger, umbrella and waiter service. The water was amazing... and that is one place I wish I had planned a little better for. I hope this helps anyone who may be on the fence about doing a Solo European Itinerary... Do it! You won't regret it!!! Read Less
Sail Date September 2019
After reading some reviews before we sailed I was a bit nervous about wait times for drinks, sun beds and the amount of people on the boat. I never once had a problem getting a sun bed even when I didnt go down untill late morning. I ... Read More
After reading some reviews before we sailed I was a bit nervous about wait times for drinks, sun beds and the amount of people on the boat. I never once had a problem getting a sun bed even when I didnt go down untill late morning. I didn't have a long wait time to get a drink and it never really felt over crowded. The entertainment was great, something for everyone. I especially liked the atrium and Carlos was lovely. I also went to Bliss the night club which has a good vibe at night, the ice bar and a few of the other game shows and singers.. all great. Mandy the cruise director was also very good all the shows and parties I saw her hosting had good energy. We paid to eat in the steak house one night especially liked the food there. The rest of the nights we ate in the buffet, taste, Manhatten or the Irish bar. No complaints about any of them. My favourite place during the day was H2O as it was adults only, had hot tubs to use and the staff were quick to see if you wanted a drink. The only annoying thing was the lifts could be slow at times but it was expected and you have to get out of the room early on the day you leave. But compared to the amount I loved about the cruise this was minor. We pre booked our excursions with another company and they worked out very well, I understand to book them through the ship is very expensive. There is a large casino on the ship which is always fairly busy but not over crowded. As a young couple who's first time it was crusing we definitely had a great experience and will be crusing again. I would definitely reccomend this ship to all age groups. Read Less
Sail Date September 2019
This was our first cruise, so we did not know what to expect! It was overall an excellent experience. Flights arranged by Norwegian ok, 1 stop before arrival to arrival, departure city. Great cruise line, everything was well ... Read More
This was our first cruise, so we did not know what to expect! It was overall an excellent experience. Flights arranged by Norwegian ok, 1 stop before arrival to arrival, departure city. Great cruise line, everything was well organized...Good value for money. Was overwhelmed at first with the 4200 ppl on board. Lots of activities to choose. Cabins with balcony very nice. Showers were excellent, instant hot water. Staff very friendly and accommodating. Food and wine top notch. We had 3 specialty restaurants which were excellent. Nightlife had numerous opportunities although most were jam packed and we could not get into them. Excursions were well organized but lots of waiting time to get onto or off buses. Florence excursion did not provide enough time to see everything. Ports were great. Waiting for bus to airport on departure day somewhat chaotic. We had to load our luggage onto the bus, no one to help... Read Less
Sail Date September 2019
Chose this cruise primarily for the ports of call. Cannot really fault NCL and The Epic at all as everything was excellent for us. The staff,organization,food and entertainment was all first class.We left Barcelona to Naples > Rome > ... Read More
Chose this cruise primarily for the ports of call. Cannot really fault NCL and The Epic at all as everything was excellent for us. The staff,organization,food and entertainment was all first class.We left Barcelona to Naples > Rome > Livorno > Cannes > Palma > Barcelona. All excursions were first class but if you want to really explore then I suggest the full day options.We visited Pompeii,Pisa and Cannes and all were amazing.Embarkation was stress free and easy as was the disembarkation which all went like clockwork. There is an option to self assist with luggage but we chose the colour coded system which allows you to put all your cases outside your room the night before you get off the ship and it was all so easy.We were in stateroom 14141 on the 14th floor and it was also excellent. Great housekeeper in Wilfred and room was kept spotless.Met some really nice passengers from all round the world and everyone was so approachable including all ship management. We paid upfront for the premium drink package and gratuities and it really is worth looking at that option. Definitely would consider NCL and the Epic again. Loved every minute of it. Read Less
Sail Date September 2019
Boat was amazing the food and service was top notch. Entertainment was excellent and the ports were amazing. Rooms clean and functional. Epic has a great staff with friendly servers and for a big ship never had to wait in line. Beatles ... Read More
Boat was amazing the food and service was top notch. Entertainment was excellent and the ports were amazing. Rooms clean and functional. Epic has a great staff with friendly servers and for a big ship never had to wait in line. Beatles show was alot of fun as was Broadway show. Western mediterian had amazing ports and the times in port were perfect. Also loved the cruise director whi had fun activities planned all day and night. The glow night party was also alot of fun. Maybe the pools were a little small would be the only complaint we had but didnt really go in any of them. Breakfast at taste on deck 5 was our favourite. Never waited for a drink and the casino was actually better than we thought . I would travel.on this ship again and would like to try this ship when it travels south in winter. Read Less
Sail Date August 2019
First...the Epic is a fantastic boat for all. I felt like it does everything at an A- level. Nothing was A+ which to be honest is just super. Some boats have varying degrees of grades in my perspective but everything was top notch so ... Read More
First...the Epic is a fantastic boat for all. I felt like it does everything at an A- level. Nothing was A+ which to be honest is just super. Some boats have varying degrees of grades in my perspective but everything was top notch so for a family looking for a lot of different things, I think this boat is just big enough with a lot of different things to do an experience. It felt like a big boat and not busy which was even better. Overall the Haven suite (2 bedroom) is perfect for a family. It is a bit pricy but the experience and to some degree the sanity you get from this is well worth the price. Plus we always had priority on shows, dining locations, etc. made it worthwhile as then we didn't have to wait in long lines at all. The Haven dining room was amazing as well and I felt like a VIP the entire cruise. Also the Haven 2 Bedroom Family room had an amazing Master Bath (best in class) and I was so surprised by it's size (and view!). Rome embarkation was quick and efficient as only 1.2k people boarded. Mid week we docked in Barcelona and that is when 3.3k people came off and on. So the learning is find out which port has the 'lower' embarkation number of people and go that route. Food was excellent in the restaurants and some of the best food I have ever eaten to be honest. The buffet on deck 15 is pretty good, but not memorable. I recommend getting the specialty dining to use at places like Teppanyaki (which was my favorite). The Beverage package for the free drinks was amazing and I just wonder how NCL does it as I have read that is where they make huge margins. Maybe it is built into the price but even then I notice the price on my cruise was lower than what I found for like experiences on Royal or Princess. Entertainment was excellent. Loved the Drag Queen show, Burn the Floor and all the other singers on board. The escape room was a bit hokey but fun for an hour. The circus show was amazing as well but it was a diner show which was plated to start with so didn't get a ton of options to choose a meal (but it was still great). Western Med was a great family cruise and I took advantage of the excursions. The value on the boat is just ok to be honest, and would recommend probably going outside of NCL to book them, but if you want hassle free.....it is not too bad. I would say end to end I give this cruise an A- across the board. It was close to an A in my book, but the boat did show a bit of age at places but it is going through a refurbishing soon. Read Less
Sail Date August 2019
We're a family of 4 (kids 11/9) and we would not be regular cruisers, having previously only done a 3 day cruise out of Florida. Check-in was very speedy and efficient. We were on the ship within 20 minutes and our luggage arrived ... Read More
We're a family of 4 (kids 11/9) and we would not be regular cruisers, having previously only done a 3 day cruise out of Florida. Check-in was very speedy and efficient. We were on the ship within 20 minutes and our luggage arrived not too long after. General - everything generally spotless, seemed like there was a very high standard of hygiene everywhere. 'Washy Washy. Happy Happy' as they say. Main decks - the pools were pretty small and tended to get crowded - they were also very warm and not very refreshing. Even the showers on deck were very warm - they really should have a couple of colder showers. Staff - All polite to a fault. Don't know how they manage it TBH considering the stuff they must have to put up with. Food - Generally very good considering they're catering for 4,000. We got the specialty dining package so ate in 3 of the fancier restaurants - they were all very nice. Bars - we didn't have a drinks package so drinks were pretty expensive. We didn't tend to drink very much. They say you can't bring drink on with you but we did for most of the excursion days - they hardly check your bags at all getting back on. The Martini and Whiskey bars were very pleasant. One major annoyance was the ice bar - $25 to get in, even for kids, so $100 for the 4 of us!. No way was I paying that. There's an ice bar in Palma that was only €40 for the 4 of us and included a couple of drink as well. Much better value, shame on Norwegian for charging so much. Excursions - Didn't pay for any of the Ship excursions. It's perfectly possible, with a bit of forward planning, to arrange your own travel to all of the cities and pay a fraction of the price and get there quicker - for example, getting the train into Rome is much cheaper and faster than the cruise bus. Same goes for Pisa. Cannes you can just walk around yourself and a 10 minute walk will get you to the local bus station in Naples where you can get a bust to Pompeii. Do a bit of research and save a fortune. Entertainment - there was always something on. if you're bored on the ship, it's your fault. All in all we had a great time, got to see some amazing cities and really enjoyed our time on the ship, Read Less
Sail Date August 2019
This vacation was on my bucket list and been dreaming of taking a cruise, so 2 of my friends and I decided to go for it and we did. The food at every place we ate was amazing. Everyone on board and tour guides were wonderful. We ... Read More
This vacation was on my bucket list and been dreaming of taking a cruise, so 2 of my friends and I decided to go for it and we did. The food at every place we ate was amazing. Everyone on board and tour guides were wonderful. We attended night shows that were so enjoyable. Fellow passengers that we has the pleasure to meet were so friendly. Loved the art auction we attended (3 times) lol. Everyone went above and beyond to make the experience enjoyable. I do have to say that we did not get the storeroom we paid for and was not corrected in any form. They are very very small for 3 adults to live in for 7 days. I also would have liked to have a way to was clothes instead of 20.00 dollars for a small sack of dirty laundry and wait 3 days to get it back. But even with those negative impacts it was still an amazing experience. I would travel with Norwegian again. Read Less
Sail Date August 2019
I wanted to write this review as its scared me to death reading all the bad reviews about this boat before, but looking deeper i realised that most bad reviews are made from Americans, and probably an older cliental. We are an english ... Read More
I wanted to write this review as its scared me to death reading all the bad reviews about this boat before, but looking deeper i realised that most bad reviews are made from Americans, and probably an older cliental. We are an english family with kids of 6 and 15, we loved this ship, we didnt want the holiday to end, my kids had the holiday of a lifetime, which is the reason i wanted to go, mostly for them. Ok it can get a bit noisy around the pool, but this boat is geared up for families, the kids were entertained so much, and my and my wife found time to relax, food fantastic, everywhere, we never went to specialty restaurants, just couldnt see the point, Manhattan and taste were superb, rooms brilliant, i thought all the shows were good, little tip, don’t bother with the magic show, it was really bad. Gym, awesome, we did a lot of the classes too Staff, all really good I would say 40% of us were brits, 40% Americans and the rest a mix of Europe and middle east So for anyone thats been reading the bad reviews, relax, my 3rd cruise all with different ships and i felt this one was great, i would go back Read Less
Sail Date August 2019
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano ... Read More
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano over Pompei, then visited the ruins of Pompei. We climbed up to the top of the leaning tower of Pisa. We chose to spend the extra money to stay in the Haven on the cruise/ it was spectacular. The service was top notch. We were pampered and had a restaurant, bar, pool and sun deck all in our area. It was quiet and very upscale. The staff learned our names and favorite food/drinks right away. It was a fantastic experience! We were able to all stay in one cabin with enough beds for everyone- 3 adult children with us. The cabin was spacious with two separate bedrooms and two full bathrooms. I will always choose the Haven when it is an option. Read Less
Sail Date August 2019
This is our third cruise with NCL. Our previous sailings were on Pride of America and Escape. We love NCL and would recommend this cruise line for quality, cleanliness, and service. Embarkation: Very smooth and didn’t take long ... Read More
This is our third cruise with NCL. Our previous sailings were on Pride of America and Escape. We love NCL and would recommend this cruise line for quality, cleanliness, and service. Embarkation: Very smooth and didn’t take long at all. They segmented everyone into groups in the order in which you arrived. They would go through a group in about 15 minutes. From the time we arrived at the terminal until we were onboard was about 30 – 40 minutes. There was plenty of seating and accommodations available such as restrooms, free water, and a snack bar. The waiting area was air conditioned, clean, and comfortable. The embarking operation was organized, adequately staffed, and well ran. Boarding: When you board the ship there was nobody to greet you. You just follow the line of people in front of you and, SHAZAM, you find yourself on board wondering where to go next. Carnival does a good job greeting and welcoming. NCL could improve this part of the experience. Food: It seemed that the food selection at the buffet was scaled back somewhat from what we have experienced on the other two NCL ships. Maybe this is done to entice people into the restaurants? Nevertheless, the food quality was good and there was still a great selection. I am on the Keto diet and my wife is vegan vegetarian. Food selection and quality are important to us, and NCL certainly does this better than Carnival; hands down! Cleanliness: The ship was 5 Star Spotless. NCL does this very well. The ship is always well staffed, and workers are always nearby whenever a mess is made to clean it up immediately. This is also true for the rooms. The cabin attendants are full service, friendly, and helpful. They keep our room neat and maintained around the clock. Beverages: This is the first time that we’ve ever used a beverage package on any cruise line. My wife and I simply do not drink enough for them to come close to being worth the price. However, in this case, it was offered to us as a promotional at a significantly reduced price of $125 per person. With a total cost of $250 for the two of us it fell into the category of good value. This should not be a promotional price; it should be the full-time rate as it is a good rate for both the cruise line and the customer. We did not drink anywhere near $250 worth of retail liquor, beer, or wine. But we did drink more than $250 worth of ship priced liquor-by-the-drink beverages. If ships sold these for a flat rate of $125 per person for every cruise, I am convinced they would enjoy a larger number of customers buying them and netting themselves a larger revenue. As for the customer, they would enjoy a carefree cruise by having a prepaid beverage package which eliminates the worry of sticker shock at the end. Spa: We did not use any spa services this time around. It has been our experience that what you get is never worth the price. We decided to focus our money on more off-the-ship activities this time around. Pools & Hot Tubs: We didn’t swim at any pools, but we did use the “warm tubs” at Spice H2O. I say “Warm Tubs” because they are nowhere near hot. Aside from water temperature the areas are clean and well maintained. Service at the H20 bar was quick and easy. On-Board Entertainment: • Bingo – We always enjoy playing bingo. • Atrium Game Shows – These are fun to do for those in between times. Love them! • Pricilla – Mediocre • Helen Ward Jackson Adel Tribute – Fantastic, highly talented, fun, energetic • Burn The Floor – We never got to see it. They tell you to register, so we did. We registered the day we got on the ship for the only night that was available. As it turned out it was not a show night, it was at the restaurant act. We missed the show. I wish they’d do away with reservations for these shows and go back to just showing up for them. On-Board Shopping: We didn’t do any shopping this time around. None of the stores are open while the ship is docked, which is everyday except one on this itinerary. The ship gets underway around supper time each evening and the stores open then. But our time was spent on other activities during evening hours. Excursions: • Countryside & Wine Tasting @ Florence/Pisa: Fantastic – 5 Star – Totally Recommend • Grasse & St. Paul De Vence @ Cannes: Great – 4 Star – Recommend • Local Wines & Panorama @ Palma Majorca – 4 Star – Recommend • Hop On & Hop Off Bus @ Barcelona – 1 Star – Don’t Recommend, very little information or guidance on where to go, what to do, or how to do it. You’re left to your own wit to figure it out. • Hop On & Hop Off Bus @ Naples – 1 Star – Don’t Recommend, SUCKED! These should be named “Shove’em on a bus and let them figure it out” tours Disembarkation: Leaving the ship was very organized, easy, and quick. Read Less
Sail Date July 2019
I can not say enough about the Haven and the staff on the Epic. This was our first cruise and Norwegian and the Haven were recommended to us by friends. We had two families with us and were well taken care of by William our butler and ... Read More
I can not say enough about the Haven and the staff on the Epic. This was our first cruise and Norwegian and the Haven were recommended to us by friends. We had two families with us and were well taken care of by William our butler and Ray his assistant. William even decorated our room for our upcoming birthdays! We each had our own 2 bedroom suites which were well appointed and comfortable. There were only 3 of us in our suite so it felt very spacious. The rooms could do with a refresh, which I believe is being scheduled for dry dock in the near future. However i found them tasteful and clean. The Haven restaurant was superb and I never got bored of the food. Excellent wait staff and only busy on 2 occasions but still was a pleasure dining. Posh deck was a great retreat after a long day at port and Ed and Kerwin were our saviors with ice cold drinks and pleasant smiles. Always found a seat and loved the privacy. I do wish there was a pool or shower in posh just to cool off but the Haven pool was just a deck below. However, access to it required you to walk through the haven restaurant or concierge in your swimsuit/towel to get to it. The staff in the haven just blew me away with their always ready to please attitude. The concierge staff was also at your service and the priority on and off the ship at ports was much appreciated, especially the day of the tendering. Thank you Omar for an easy on and off the ship every time!! We didn’t do much else outside the Haven except a couple of shows, Cagneys one night, and the Ice Bar, all of which we enjoyed. My friend had a massage one night that I think she enjoyed. We walked around the ship but always found ourselves back in the Haven enjoying the perks that we paid for. I would do it again in a heart beat. We found the entertainment to be top notch and even our teenagers enjoyed it. The slides were fun at the pool and the kids enjoyed the ship activities. I do wish Posh would stay open later than 6pm. 7 seems more reasonable on such a port intensive cruise. I want to shout out to Captain Marco for taking the time to meet with us for our daughters birthday. That was a highlight of the trip. It was a pleasure learning more about the ship and what he does to keep this small city running smoothly. Clearly he leads by example for all the crew. Thank you again for being so generous with your time! My only regret is that we did not book our next cruise before we got off the ship. We were having so much fun we never made it down to talk to anyone. I can not review any excursions because we did private ones with our group of 8. I will add that I had no idea that as Haven guests we could exit the ship earlier in port. I would have left the ship on some days to get out earlier if I had known to schedule it in advance. However it is a minor detail in the scheme of things. One thing to note is that I really think Norwegian should include water in the beverage package. Not just for haven guests but for anyone with a package. At the very least, one liter per day, per beverage package. Again, a minor detail but sometimes the little things can make it or break it for some people. Overall, we would absolutely recommend our experience on The Norwegian Epic in The Haven. I don’t think I would have enjoyed this cruise as much unless I were staying as a Haven guest but we specifically booked it for the amenities included in the Haven. We wanted to feel pampered and that’s just what The Haven and the Epic staff did for us! Thank you Captain Marco and the entire staff of the Norwegian Epic and Haven!! Read Less
Sail Date July 2019
I chose this cruise because it offers solo cabins that are very comfortable, beautiful and affordable. The Embarkation and and disembarkation was outstanding. The individuals at each port and shore excursions go above and beyond to leave ... Read More
I chose this cruise because it offers solo cabins that are very comfortable, beautiful and affordable. The Embarkation and and disembarkation was outstanding. The individuals at each port and shore excursions go above and beyond to leave on time. The buses are coach motor buses, air conditioned, with tour guides that are super friendly and full of knowledge. My favorite tour was from Florence and Pisa. This ship is full of entertainment, activities, music and simply fun. The decor of this ship is amazing. The main dinning experience I loved, because there is no "set time" to eat. I felt very relax when it comes to dinning. The only negative thing I would add is that there is a need for more VEGAN or Vegetarian options...But I manage to go around the limitations. My cabin was outstanding and my room service lady (Jiotti) was amazing. She made sure my cabin was cleaned at all times (fresh towels, bed made, everything fresh). The solo VIP area was kept full of goodies, tea, ice, coffee, fruits, etc. I will book another trip with Norwegian. I want to note, that I will NOT book AIR with them. It was very complicated to arrange seats and to find my reservation. I had to do a lot of research. The flight back from Barcelona to JFK was a nightmare due to gate distances and I had to take a shuttle. Then the flight from JFK to FLL was another nightmare. Delays and gate changes. I will book my cruise with Norwegian, BUT NOT AIR... The trip was amazing and It was outstanding. I made TONS OF FRIENDS that our friendship will last forever. Read Less
Sail Date July 2019
We did a 7 night out of Barcelona (July 14-21). The trip was fantastic. To our group, this trip was about the ports - not nearly as much about the ship. However, both the ports and ship pleased on every level. I had read so many ... Read More
We did a 7 night out of Barcelona (July 14-21). The trip was fantastic. To our group, this trip was about the ports - not nearly as much about the ship. However, both the ports and ship pleased on every level. I had read so many reviews on CC that I was a bit nervous going into the trip. We had 7 people, 4 rooms (3 balconies, 2 of which were connecting, and one studio). Embarkation - we were amongst the first people at the dock in Barcelona (we had spend 4 days in the city prior). We were checked in and on board with little hassle. We were literally the second group at Guest Services and there were no Haven passes available upon boarding. No big deal. Our rooms were smaller than usual, and the setup is exactly as everyone describes. Yes the toilet and shower are odd... and the curvature of the room makes for a different layout. But the rooms were not any smaller than what you'd expect on a cruise ship. The room steward was excellent as they usually are. The beds did seem a bit short - but we've had the same experience on other cruises. While I didn't love the room setup, it was fine and pretty much exactly what was expected. One note - Thanks to the recommendations on CC here, we purchased the Thermal Spa pass. BEST MONEY YOU CAN SPEND. The spa is amazing, and we took almost all of our showers in the spa. That place is awesome and I can't recommend it highly enough. It is worth the investment. We had 4 specialty dining nights - and chose Cagneys (absolutely excellent), Teppanyaki (typical Japanese hibachi place, nothing great, but exactly as expected), La Cuccina (good), and the Cirque dinner show - which was such a mix. At the Cirque show, the service was the only time we felt neglected on the ship (they were terrible), but the food was pretty good (not outstanding, but good). However, the show itself was excellent. All the entertainment we saw (Priscilla, Burn the Floor, the Beatles show) was excellent. Back to food - we avoided the buffet at all costs, but the few times we were there at breakfast, seating was plentiful if you walked forward. Some people chose to go down one deck to La Cuccina where they had additional seating. We never once had a long wait at a bar for the drink (UBP). Granted, we didn't use the pool bar too often as we were in Spice H2O. But even when we did use the pool bar, we never had trouble. I was afraid after reading so many reviews on here that the wait for drinks would be insane. Not at all our experience. And our ship was packed. Casino was centrally located and we expected the worst. It was somewhat smoky but not as bad as other ships. The fitness center was quite large, and fit our needs perfectly. As for the ports after reading reviews here, we went with Italytours.eu and Barcelonadaytours.eu. I cannot state enough how excellent their services are. We were met as we walked off the ship in 3 Italian ports (Barcelona we were staying in a hotel, so it was easier). We had private tours in Naples (Pompeii, Sorrento, & Amalfi Coast), Rome (Best of Rome), and Livorno (Florence & Pisa). These guys took care of everything - handled it extremely well and took the stress out of everything. HIGHLY RECOMMENDED. Disembarked on our own and were amongst the first off the ship at 5:45 A.M. (We had an early flight and it was going to be close, but easily made it). We were off in a breeze and cabs were waiting already. If you're looking for a port intensive European itinerary, the Epic is great. I can't recommend enough Italytours.eu. Oh, and for those interested, the ship docks starboard side to in every port except Barcelona. We were on the port side with balconies on the 13th deck. Read Less
Sail Date July 2019
This was our 20th anniversary present to each other, so we wnted to hit some major ports. We arrived in Barcelona at el Prat airport and after a very short wait were set up on our transfer bus to the port. The embarkation process went ... Read More
This was our 20th anniversary present to each other, so we wnted to hit some major ports. We arrived in Barcelona at el Prat airport and after a very short wait were set up on our transfer bus to the port. The embarkation process went very smoothly and soon we were on the pool deck enjoying a light lunch and some adult beverages. We had booked a Spa mini-suite which gave us unlimited access to the thermal relaxation facilities, and we took advantage of them several times during the cruise. Our first full day was an at sea day, We took in the Cirque Dreams dinner show which was fantastic. The rest of the week was a new port and excursion every day. In Naples we did the Hop on- Hop off bus tour of the city. This allowed us to ride the bus to interesting points then get off and explore on our own. We had Pizza Margherita at a wonderful spot called Pizzeria Oliva, then we were off to a Cameo factory where the wife picked out several beautful pieces. Then back on the bus for some breath-taking vista overlooking the city and the bay. In Rome, it was the Forum, the Vatican museums ,the Sistine chapel and St Peter's Basilica. All of the beautiful. The next port was Livorno. We took walking tours of Pisa and Florence, where we saw the Leaning tower, Michelangelo's David, the Piazza del Duomo, the Fontana del Porcellino, and the Uffizi museum. Friday we arrived in Canne. Our excursion took us to the principality of Monaco, and Monte Carlo where we toured the Grand Casino, saw the Palace and the Oceanographic museum. Monaco was positively beautiful. Saturday we visit our last port before returning to Barcelona. The wonerful city of Palma on the island of Mallorca. We took a bus tour to the village of Valdemossa up in the mountains outside of Palma, where we enjoyed some sangria and quiet stroll through the village for some shopping before heading back down to see Palma itself. We really enjoyed this tour. Next stop Barcelona. We opted to stay in Barcelona for two days at the Hotel Montblanc as an add-on to the cruise. While there we saw the Sagrada Familia cathedral which was Gaudi's crowning glory, and went to the Monastary at Mont Serrat to see the Black Madonna, then off to Oller de Mas Vineyard and winery for an organic wine tasting and tapas. Truly outstanding. While on this cruise, we dined at three of the specialty restaurants, the main dining room and the Garden buffet. The food was wonderful at all of the venues. The ships staff was,as always, courteous, cheerful and professional. This was our fifth cruise with Norwegian, and it has to have been one of the best. Would definitely do this one again! Read Less
Sail Date July 2019
We sailed in early July with our two teenagers, ages 14 and 18. We had a spectacular vacation! We stayed in the Haven, which gave the four of us all the space and privacy we needed and then some. We flew into Rome two days early. ... Read More
We sailed in early July with our two teenagers, ages 14 and 18. We had a spectacular vacation! We stayed in the Haven, which gave the four of us all the space and privacy we needed and then some. We flew into Rome two days early. There's a quick train from Rome to the port city of Civitavecchia. We had no trouble getting around and made it to the ship in plenty of time. Civitavecchia has many restaurants and gelato places close by to stop at before boarding. Embarkation was a breeze. If you can swing the Haven, it's absolutely the way to go. Our room had two private bedrooms, a spacious living area, and two full bathrooms. The main bathroom shower had room for a small village of people! There was plenty of storage space and the niceties like robes and slippers and upgraded toiletries. The Haven comes with a butler and he was wonderful. He brought us snacks each afternoon and also handles room service if you desire. Our room was equipped with an espresso machine and a minibar. The Haven also has it's own restaurant and cocktail lounge; both are outstanding as well as its own small pool and jacuzzi. Our cabin was 16003 which is a forward cabin. Our bathroom had floor to ceiling windows in the showers (with shades for when you're actually showering) and provide a gorgeous view out the front of the ship. We had the same view as the bridge, which was kind of neat. Dining is "freestyle", so you decide where and when you want to eat. There is the usual cruise buffet, as well as two more formal dining rooms. Buffets are not my thing, but as far as they go, this one had plenty of options including Indian food, hamburgers/hot dogs, and themed hot entrees and was a nice break for my younger teen who just wanted to eat in his swimsuit and be done with it. The other two dining rooms, Taste and Manhattan were both top notch with typical cruise fares - starter, meat/fish, starch, veggies, and dessert. The wine lists were extensive and reasonably priced. There is also a pub which services quick burgers, sandwiches, and the like which has extended hours. The pub also had pool tables and other arcade games. You can also do specialty dining - some is an extra charge, some is included, but all need reservations to assure your spot. They included a French restaurant, teppanyaki, noodle bar, and a traditional American steakhouse. The French restaurant, Le Bistro, requires (no exceptions) long pants for everyone over 12. My one son ate dinner in his pajama pants, which was not a problem for the maitre'd. All the other restaurants are generally relaxed on dress code - some people were all dressed up and others were in shorts and tshirts. There is also a coffee bar to get espressos and blended coffee drinks for an additional charge. Definitely get the beverage package so you don't have to think about it. The ship will serve your 18 year old beer and wine if they have your permission. In port, people offered our 18 year old booze consistently. Not a problem for us, but be mindful if this is a concern for you. In fact, in Rome, they served our 14 year old lemoncello. He was not a fan..... We loved the live music; there's a Beatles tribute band, a sing along Elton John show, and themed shows featuring music of Stevie Wonder and others. We didn't attend either of the two main shows which require reservations - we just didn't get to it and our kids weren't super interested in either. They also have a dueling piano show - it was very popular. Not our favorite, but just a matter of personal taste. During the "at sea" day, they had an "escape room" type activity which we really enjoyed as a family. The main lounge midship, The Atrium, often had games like "Deal or No Deal" and bingo for an additional charge. We aren't gamblers, but the casino was hopping and seemed very popular. Smoking is allowed there, and there is an actual cigar lounge/smoking lounge as well. There is a three lane bowling alley, along with the pool, water slides, rock climbing wall, and sport court. Our 14 year old went to the teen club, which he mostly enjoyed. There are a lot of organized activities, and he was hoping for more "free play" time where he could come and hang out and play video games. That said, he enjoyed the activities (trivia, charades, game shows) that he participated in. It was kind of a bummer that our (newly) 18 year old couldn't participate with his brother there, but we get it. Since we embarked in Civitavecchia, our ports were Florence (Livorno), Cannes, Palma de Mallorca, Barcelona, Day at Sea, Naples, and then back to Civitavecchia. I actually think this itinerary lay out is better than boarding in Barcelona. Florence is a slog - it's quite a distance from the port - maybe 90 minutes - so after that and then rapid fire action, we were grateful for the day at sea. I wouldn't have wanted to have that right on the front end of the cruise. In Livorno, we did Pisa/Florence "on your own" which basically provides transportation and then some tour information but mostly you just explore. It was ridiculously hot and there is a lot of walking from the bus to the actual sites, so be prepared. Pisa was magnificent and I'm so glad we didn't skip it. Florence was super crowded and oppressively hot. Pace yourself! In Cannes, we needed an easy day after Florence, so we took the tender from the boat and just wandered through downtown. You can do tours to Monaco or Monte Carlo, but we found a place along the waterfront for lunch, explored the streets, had french desserts, and headed back to the ship. The tender process is easy, but you do need reservations if you want to get an early start. Palma de Mallorca and Barcelona were our two favorite days and we are already talking about a separate trip to Spain. We went on foot both days and found outstanding tapas restaurants in both. Mallorca was wonderful just to explore and walk around the city. In Barcelona, we went to the Pablo Picasso museum and then went to the arch and Citadel Park. There were some great tours, but we had made reservations for the museum and had to work around that. Sundays are free at the museum, but you have to make reservations ahead. In Naples, we struggled because there were so many choices; Sorrento, Amalfi coast, Capri, and Pompeii. We ended up walking into Naples which is right at the port and found a tiny little pizza restaurant and had a pizza we're still talking about. We took the cruise's tour to Pompeii in the afternoon; they have two, "Pompeii excavations" and "Pompeii on your own". I highly recommend excavations. Pompeii is a huge area and is a maze. We really benefited from having someone to walk us around inside and show us the highlights. If we had gone by ourselves, we might still be finding our way out. Debarkation, although EARLY, was a breeze. We walked right off without problem and collected our bags at the port. There is a free bus that will take you from the ship to the entry to the port. From there, you can take a bus for 2 Euro to the train station in Civitavecchia. There is an express train that will get you into the main terminal in Rome in about 45 minutes. We spent three more days in Rome after the cruise before heading home. After 14 days, we were ready to get back, but it was an absolutely wonderful trip. We will sail Norwegian again and would absolutely go on the Epic again. Bon voyage! Read Less
Sail Date July 2019
The experience at Norwegian Epic was a dream come true. We were in a group - a mix of kids of different age groups, adults with different interests. Each one of us were thoroughly satisfied and didn’t want to disembark at the end of the ... Read More
The experience at Norwegian Epic was a dream come true. We were in a group - a mix of kids of different age groups, adults with different interests. Each one of us were thoroughly satisfied and didn’t want to disembark at the end of the journey. Food- great even for vegetarians No sea sickness- smooth sea Entertainment - more than plenty Staff - awesome and entertaining Warm welcome after return from port excursions Kids taken care of in Splash academy Glow party was the best. The balcony allowed us to keep our suitcases else with kids space can be challenging Drinks can be better. Found the cocktails sweeter than usual Swimming pools were more of water tanks. Can be larger and shaded as it was super hot in July The kids entertainment in Splash academy after 8pm can be better else a single child can be easily bored Overall, the trip was truly worth every penny Read Less
Sail Date June 2019
My whole family loved this ship. It's a good ship for families. It is huge (about 4,000 passengers) and it was full, but didn't feel too crowded. We were always able to find a table and the wait at the buffet wasn't too ... Read More
My whole family loved this ship. It's a good ship for families. It is huge (about 4,000 passengers) and it was full, but didn't feel too crowded. We were always able to find a table and the wait at the buffet wasn't too bad since they had so many different stations. The slides, pools, and the ice cream were a hit with the kids. On the top deck there were two main pools, a few hot tubs and three slides so it could accommodate a lot of people. The pools were warm and clean. My husband and I enjoyed the Ice Bar. That was a nice feature and not crowded (the bartender said that this place isn't crowded, but it is an added cost). We enjoyed the food in all the restaurants we went to. There was a nice variety with many different options for food. The restaurant "Taste" was probably our favorite one from the Complimentary restaurants. All parts of the ship were clean. My daughter really enjoyed the kids club. Getting on and off at the ports was easy and pretty well organized. I would definitely sail on this ship again. Read Less
Sail Date June 2019
This was our second cruise overall and first on NCL. Our previous cruise was in a one-bedroom concierge room on the Disney Magic for comparison. We sailed in the 2-bedroom Haven suite for this roundtrip from Barcelona cruise. We were ... Read More
This was our second cruise overall and first on NCL. Our previous cruise was in a one-bedroom concierge room on the Disney Magic for comparison. We sailed in the 2-bedroom Haven suite for this roundtrip from Barcelona cruise. We were very happy with the Haven experience and the cabin. Our room was spacious and well appointed. The staff was friendly and accommodating. We loved the attention and service in the Haven restaurant. We never waited for anything. The value of the courtyard, pool, and private restaurant can not be understated, it was the best aspect of the cruise experience. We enjoyed the speciality dining too, but our one foray into the Manhattan Room was very disappointing in terms of food (our service was wonderful there, however). My kids really enjoyed the kids club, and they had a blast performing in the circus show at the end of the cruise. They loved the food too, though the kid's menu did not vary. We made use of a couple of specials onboard including massages and the laundry service. There is certainly a "situation" with the elevators on the ship, without a set mid-ship they got very crowded. We did not do any excursions through NCL, all were booked private or explore on our own. The only evening entertainment we attended (despite intention otherwise, hanging in the Haven was too appealing to venture out) was the Cirque show, which we all enjoyed despite mediocre food and service. I am confident if we cruise again we will go with the Haven. Read Less
Sail Date June 2019
Cannot recommend The Norwegian Epic enough, absolutely fantastic ship and on the whole professional and attentive staff. Boarding starts at 1200 but cabins aren’t available until 1400, so no rush to board unless you want to get on ... Read More
Cannot recommend The Norwegian Epic enough, absolutely fantastic ship and on the whole professional and attentive staff. Boarding starts at 1200 but cabins aren’t available until 1400, so no rush to board unless you want to get on early like we did and get your bearings and enjoy a glass of bubbles or two. Fabulous entertainment, wonderful restaurants and great bars. Speciality dining is well worth a visit, we did the Italian, Le Bistro and Moderno. La Bistro is excellent! Fine dining at its best! Plenty of deck space to sunbathe, plus the ‘Posh Beach Club’ which is an additional charge but well worth it for the big comfortable beds, space and cool relaxed vibe. Spa area/ thermal suits are fabulous, we had a spa cabin so visited the spa twice a day! Boarding and disembarkation very easy, quick and organised. Booked to go back on The Epic next year! Read Less
Sail Date June 2019
My husband and I had a great time on the Epic! We boarded very quickly in Rome at 1:00 pm. Spent 2-1/2 days in Rome—so much to see, great food and lots of walking and cobblestones. It was much less crowded boarding in Civitavecchia, ... Read More
My husband and I had a great time on the Epic! We boarded very quickly in Rome at 1:00 pm. Spent 2-1/2 days in Rome—so much to see, great food and lots of walking and cobblestones. It was much less crowded boarding in Civitavecchia, most boarding in Barcelona and off in Rome for the day. The Epic is a beautiful ship, clean and well maintained. The food was excellent in Taste and Manhattan (even better than the Gem and Breakaway) with great selections of appetizers, soups and salads. Desserts were also delicious. Entertainment was very good—loved Priscilla Queen of the Desert, the Beatles group, Tina Turner impersonator and Burn the Floor. There was also a really good Irish rock band. The ports were all wonderful. If I had to pick favorites, it would be Livorno for Florence (beautiful) and Mallorca (lovely and delicious tapas). Tours: Used City Wonders for Vatican and Colliseum. Both tours were too long (3 hr lectures each). Used ItalyTours for Best of Florence and Classic Amalfi Coast. Florence was the best tour to see the sights and have time on your own. Ravello was very nice, as were Positano and Amalfi. The ride there and back was long with constant winding turns—I’d take a boat next time! Barcelona was beautiful with lots to see—we did 1/2 day tour with great guide from Barcelona Day tours. Cannes and Nice very nice (ship tour) but guide was rude to some on the tour. So much to see and do in every port—you will need to pace yourself! Crew was excellent, helpful and friendly. Norwegian does cruising so well! They have become my favorite cruise line. Read Less
Sail Date May 2019
I had never been on a cruise before and did not know what to expect. My husband and I decided on this vacation for our honeymoon so we could visit several different places in Europe at one. This was the best decision! I was so impressed ... Read More
I had never been on a cruise before and did not know what to expect. My husband and I decided on this vacation for our honeymoon so we could visit several different places in Europe at one. This was the best decision! I was so impressed with Norwegian! Their service is top-notch. The crew is so friendly and knowledgeable and efficient - I really hope they're paid well!!! Every area of the ship was immaculate. The food was great too; we mostly ate in the main dining areas and were so pleased with the varying menu selections each night. I also was impressed with getting on/off the ship and the security measures taken. We felt so comfortable on this ship. Sure the cabins are small (we had an aft-facing balcony), but the designers really thought of everything, in terms of space/storage, so we never felt crowded. Our only (small) complaint was that we wished there were more/better entertainment choices at night, but otherwise we were completely happy with our honeymoon destination! Read Less
Sail Date May 2019
We chose this ship for the ports of call and because we have sailed twice before on Norwegian, including one other time in the Haven. We will continue to sail with Norwegian, and we would certainly sail on the Epic again. 1) Crew - ... Read More
We chose this ship for the ports of call and because we have sailed twice before on Norwegian, including one other time in the Haven. We will continue to sail with Norwegian, and we would certainly sail on the Epic again. 1) Crew - OUTSTANDING. Omar and David, our concierges in the Haven. Great help when needed and always a friendly word when passing by. Next, our cabin steward, every waiter/waitress and bartender that we met. Reading the other negative reviews, I wonder how the guests behaved towards the staff. These hardworking and gracious people deserve respect and thanks. I have not seen a more hard working or dedicated team. 2) Entertainment - WOW. We are not a dance family, but the Burn the Floor show as amazing. They combined a wide range of dance and music that held our family (18, 21, 51, 53) attention for the entire show. The Howl at the Moon dueling piano had us every night they played. Katie, Steven, and Kevin were fantastic. High energy, engaging, talented, and simply a blast to hang out with. 3) Food - Good to great. Le Bistro and Cuccina were our favorites. We enjoyed Cagney's but were not blown away. The dining experience in the Haven was equally strong to the specialty restaurants. We had some wings and chips at O'Sheehans that were very good. We sampled the buffet and I would say that it meets expectations but we were not dazzled nor did we expect to be. The big surprise was the excellent meal we had in the Manhattan dining room. Superb service and really strong menu and food. Only made it there once, but would have gladly gone again. 4) Ports - Come on,Italy, Spain and France! If you do not enjoy these places, there is something wrong. Pro-tip, avoid booking tour buses everyday. Made this mistake and had to rearrange near the end as family was going to mutiny! In summary, we had an amazing vacation, created lasting memories and look forward to future adventures on Norwegian. Read Less
Sail Date May 2019
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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