This was the worst vacation I’ve ever experienced. I was told I didn’t have the free at sea package on the first day, then they wanted to charge me $1800 dollars more to have it added on. I definitely purchased the drink package when I booked but was told I didn’t. Then on day 2 we were turned away for our dinner reservation due to a time zone change that we were unaware of so we were an hour late ...
My wife and I have been on 17 cruises including this one. On Carnival, Royal Caribbean, Holland America Line, Cunard, Viking and 4 previous NCL cruises. This one was the worst.
Lines:There were lines for everything. We had to wait at least 1 hr before a show in line to get into the theater. We couldn't even get into cavern club due to no seats yet the Spiegel tent was unused for most of the ...
I take no pleasure in saying that I've never dealt with a company that treats customer service as recklessly as NCL. There are several points for improvement. I'll focus on the most glaring issue.
On the final day of our cruise, a staff member at the photography studio yelled at us, and became extremely condescending, over their inaccurately labeled and stated prices. We were provided several ...
What an experience on the Epic. I booked a family balcony and got an obstructed view with no way to see the ocean. There are only a few of these balconies but there is not a different room type for these. I tried to change rooms and was told no. I explained the room type does not say it’s an obstructed view and they said “ I will write a report and get back to you”. 6 days on ship and no follow ...
As others have said, lines, lines, and more lines. Want a drink - long line (average 20 minutes). Want to eat - good luck getting in any of the sit down restaurants - 45 minute wait the one time we went, 40 minute wait the second time. The app was about useless - not rhyme or reason to what you are "allowed to book" and what you aren't. You have to show up at least 30-40 minute before a show to ...
This has to be the worst cruise I have ever been on in my life! First of all it is very dirty like some of the areas wasn’t clean at all and has dirt on them or stains and in our cabin room there was a straight up cockroach we found, only one luckily and we called guest services but they did nothing to help us. Another thing is that some of the workers on there are rude, specifically one bartender ...
Had a Balcony room on the 14th floor The Balcony had some serious rust issues to make it quite unappealing to sit outside.
But when you get to a port and look at the rest of the ship, it's understood why, there is quite a bit of Rust showing thru..... while other cruise lines do painting maintenance while in port, never saw any NCL personnel with even a paint rush.
It needs some serious ...
I travel on NCL quite a bit but the Epic was horrific. Did a B2B cruise Jan-28-2024 through 3-11-2024. LONG LONG LINES everywhere, whether dining, bars, venues. I've been on many NCL ships and other cruise lines, but nothing like this. The first leg of the trip, they ran out of lite beers on 5th day, and I'm not a beer drinker but EVERYONE was complaining. You had to wait 45 mins for a drink ...
We have cruised on Royal Caribbean, Carnival and Holland America cruise lines. This was our first time on Norwegian and sadly it will be the last. We booked it to celebrate our 20th anniversary and having heard good things about Norwegian Cruise lines we were very excited to experience it. Unfortunately, we were really disappointed not only in the ship but the overall experience was ...
Long lines at all bar locations, not enough wait staff on deck causing long lines for beverages which reduced the value of the beverage package. Bottled water was not part of the bar/beverage package.
Show reservations were needed for Burn the Floor but were not made obvious or clear.
Ran out of some beverages (beer, daiquiris, mud slides etc.)
Room had fluid leak on the carpeted floor ...