Cruise Ratings
1,217
974
845
562
299
Sail Date: May 2019
We choose this cruise as we live on Cocoa Beach and it was leaving from Port Canaveral. It had 6 stops, which is a lot for a transatlantic cruise. The price was right. Staff was great. Very nice and friendly. Our stateroom was kept ... Read More
We choose this cruise as we live on Cocoa Beach and it was leaving from Port Canaveral. It had 6 stops, which is a lot for a transatlantic cruise. The price was right. Staff was great. Very nice and friendly. Our stateroom was kept very clean. The public restrooms on the ship were not kept well. Either they had no soap, no paper or no water. Two elevator banks for a ship with 4000 people is not enough. We spent a lot of time waiting for an elevator. The food in the Taste dining room was not great, but adequate. Food in the specialty dining rooms was excellent. Our stateroom was so small! We had to take turns to get dressed, etc. We have been on many ships, but this room was crowded! The entertainment was great. The problem was to go to many of the events, you had to get there 45 minutes early to get a seat! We had to wait a lot! Read Less
4 Helpful Votes
Sail Date: May 2019
I choose this mini cruise as I had never been with NCL before and wanted to try a short cruise with them. So here’s a summary of my trip. Boarding: Barcelona port is easy to get to by taxi, but if you get there before 1pm be prepared ... Read More
I choose this mini cruise as I had never been with NCL before and wanted to try a short cruise with them. So here’s a summary of my trip. Boarding: Barcelona port is easy to get to by taxi, but if you get there before 1pm be prepared to queue in the building and then outside and down the side of the terminal. There is no shade at all, and you could be waiting an hour at least just to get in the terminal. I got there for 11:10 and within 20 mins was in the terminal but that only because they filled up the snakes queues with people. Once security opened and you got through to check in it went quite quickly and boarding was smooth. The ship: only having lifts front and back is a pain and you cannot take a lift straight down to level 5 where guest services are. You have to go to 6, walk through the casino and then take the escalator up and down. Guest services do not have enough people on for the number on the ship, be prepared for at least a 20 minute wait to talk to someone if you go between 8am and 9pm. There is no smoking inside the ship, but you can still smell it when you go through the casino. There seemed to be plenty of places to sit and enjoy the world going by and lots of loungers on deck. I never saw the marketplace lit up the way it is on the pictures and could not access H2O at any time on the first day as it was booked by a private party. I only ate in taste on a morning for breakfast and it was okay. I asked for toast and got two slices of slightly warm bread that quickly went damp and floppy, but the service was good. I ate in the 3 speciality restaurants le bistro, Teppanyaki and cagneys. The bistro was by far the best - excellent service and food. Teppanyaki was good, but very loud and go hungry as you get lots! By far the worst was cagneys, I had been really looking forward to this as I had read so many good reviews, but the service was poor and the food not great. The steak was not of great quality (I ordered filet mignon which should be full of flavour), but it tasted of nothing and the Parmesan fries were cold after a couple of minutes on my plate and the mac and cheese was gloopy and again tasted of very little. Desert was good, but the portion size was massive and the service was not great. I’ve had far better steak and service at home. I ate in o’sheehans once but to be honest it was just basic burgers, hotdogs and wings and again they were okay but nothing special. I had to wait 20 mins for a table but that was probably because it was a bad day at sea so everyone was eating and staying inside. Apart from le bistro the food was very much the ‘mass catering’ standard you would get at any middle of the road mall or chain restaurant. My cabin: I had 8192 aft balcony cabin. It was clean and tidy enough, but showing obvious signs of age and disrepair. Loads of storage and I didn’t mind the bathroom in the bedroom thing, but as I was travelling on my own I can see how it would not be great if you were travelling with someone else. The bed was comfy and the room stewards are amazing and work so hard - nothing was too much trouble for them! The main issue I had with my room was the noise, the first night was really rough and the creaking in the room was horrendous. I had to jam a beach towel over the safe as even with the door locked it banged, I had to take all the loose hangers down and wrap them in the other towel. I had to jam a facecloth in the shower sliding door as it didn’t click shut and so kept sliding backwards and forwards and banging. I had to put a towel under the door so that the light from outside didn’t come in and my shawl over the telephone as it gave out lots of light at night. But by far the worst was the noise from the engines, the vibration and the creaking that came from around the balcony door. I think I just about got 1-2 hrs sleep that night. When I went to guest services to complain they said it all because of the weather, but I’ve been on other ships in that kind of weather and it’s never been that bad. Shows: I went to both cirque and burn the floor. Both were excellent but you absolutely have to book them in advance if you want to go. Tours: I only went on 1 tour to sorrento and Pompeii, it was well organised but they did that thing that I really hate (that they don’t tell you about either) where you are forced to go on factory tours at each stop to basically get you to buy things, so at sorrento we had to walk round a wood working store for half an hour and then got an hour and a half to enjoy sorrento, then back on the bus to Pompeii. We had an hour and a half guided tour, but if your thing is to shuffle along with 40 other people trying to see about a third of somewhere then it’s all good. We then left and were driven to a cameo factory were we had a 10min ‘tour’ then had half an hour to shop. If I is was doing it again I would definitely just book something through trip advisor myself and not do the ship tour. Disembarkation: port citivatevecchia. I choose to get myself and my luggage off and I left at about 8am. It was super easy, I just took the lift down to 4, very little queue and was off by 8:10. The port at Rome is awful, basically just a big hanger with no seating or anything. There are buses laid on to take you to the port gates which is a long way away. I had a private taxi booked but again there was no organisation on the port officials side and you had to constantly watch out for the driver with your name. It cost €120 to go from the port to Rome central and it’s about an hour and a half by car. If you are taking a bus then train it is about the same time so that needs to be factored in if going on a day trip. Final thoughts: there is plenty going on on-board the ship, but it is showing it’s age now and the service ranges from excellent to can’t really be bothered. I will never get an aft room again and I don’t know if I would do an ncl cruise again. I got a good deal with drinks, internet, service charges and on board credit, but I would say it’s very middle of the road, mass catering feel to the whole thing. You were never really made to feel special which for me should be part of the cruise experience. Read Less
1 Helpful Vote
Sail Date: April 2019
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many ... Read More
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many times, no answer ever). Bottles of water in room are not free - $5 each. Had room attendant clear out the booze and water from the room. If not on a drinks package, You pay US$16,19 and 23 per drink NCL offers daily drink at $9. At the The Garden Cafe on the 15th floor be prepared to be welcomed by a high pitched irritating greeting of “WASHY, WASHY, HAPPY, HAPPY, YUMMY, YUMMY” every single time you enter this place, shame on NCL for needing their staff to act so juvenile. The buffet meals are tepid at best, and staff behind the counter need to be reminded to replenish the food in the serving dishes. The Manhatten and Taste restaurants have the same menus and the smallest portions you have ever seen. Shanghai is the best free restaurant with great service and good sized portions. Half the warm chairs in the Spa weren’t working... and it doesn’t face the sea or anything, not worth the extra $$. Continuous marketing and nickel & diming you. Most surprising: Day 4 newsletter quote: “Very Important Guest Advisory: Additional taxes may apply while in certain ports and whilst the ship is sailing in territorial waters.” : sail route on TV screen showed an unscheduled sail to Rabbat (Morroco). Also, if you’re a Canadian passenger NCL will convert your invoice from $US to $Cdn plus a 3% margin...and charge this to your credit card - another NCL cash grab! Thank goodness I met and enjoyed some great people on this cruise, but that’s a usual experience on any cruise. Forget this ship...There are far better others out there... Read Less
2 Helpful Votes
Sail Date: April 2019
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation ... Read More
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation personnel and passport officers but they cause us to wait sometimes 2 hours in order to get confirmation. Sometimes they do not accept official letters from embassies. So, they must update the visa requirements checklist including special passport holders. As a frequent traveler, I do not want to be treated as a missing visa issue again and again. Because I do not need to have a visa. Furthermore, as a premier guest, we experienced a lot of problems, some restaurant managers trying to tell me that there are 2000 platinum plus members staying on the ship. Therefore they can not give us a priority in the restaurants. Later I learned that this was a total lie. I reported the situation to the general hotel director and asked him that if I can not get any priority why do I need to choose Norwegian again. I received no response. Therefore you can not receive any priority even if you are too loyal to the cruise line. For thermal suite packages, the ship sold more than the available limits in the spa area. Everybody who finds the door open just jumps in. Everybody start having an argument about sitting in lounge chairs. I was assaulted twice by other passengers. I also reported this situation to the general director but nothing changed. The spa personnel most of the time left the door open or some other guests invite others to use spa for free. Therefore the majority f the passengers get really angry for why they paid extra for thermal spa if everybody can jump inside freely. At last, during the disembarkation process, everything becomes chaotic. The ship personnel can able to collect and make passport stamps while we are on the ship and inside the European premises for one week we traveled to Portugal and Spain ports. But they preferred to do EU entry passport stamps on our own during disembarkation at Barcelona. I have to wait a lot of lines, ship exit line, passport stamp line, baggage collection line and taxi stand time. It takes a complete 3 hours. I have been cruised many times but have not seen such a thing in Barcelona for the recent 10 years. I have been many times cruised with Norwegian but their loyalty seems to be nothing more than 2 free special dinners which are limited to 25 USD max order per cabin not per member. I expect them to give unlimited internet or some more dining night for free but once you get platinum, do not try to get higher because once you reach plat plus only thing you get is a dinning chance with an officer as a group of 3-4 staterooms in a main dining room. Especially in this cruise from Cape Canaveral to Barcelona, most of the passengers are really annoyed because only three shows were presented as unique for 15 days. For other days they repeat the shows again and again. Everybody goes to bed at 7 pm after dinner. So we call the ship as a ghost at late times. Epic is a good ship I have traveled with her 4 times in the past. But it was managed well and the level of the service and fun was great. Use to be Burn the floor took a showplace in Manhattan but no more. I have never heard someone playing the piano in the taste also. Furthermore, the waiters are not trained most of them newly joined to the company. Sometimes you have to wait 2-3 hours for a 3-course meal. For even the laundry they keep saying that every day they receive 5000 bags of laundry, they work so hard, they have no time to rest etc. I do not understand why are they acting like this. Read Less
1 Helpful Vote
Sail Date: April 2019
Chose this cruise on the spur of the moment. First time with Norwegian, we have cruised Carnival and Royal Caribbean but there are only so many times you can go back to the same Caribbean islands and Norwegian had Grand Cayman and Ocho ... Read More
Chose this cruise on the spur of the moment. First time with Norwegian, we have cruised Carnival and Royal Caribbean but there are only so many times you can go back to the same Caribbean islands and Norwegian had Grand Cayman and Ocho Rios which we had not been to. I give it average 3 stars more for the layout of the staterooms and the small pools on deck 15 and H2O, on one of the sea days we could not get a sun-bed anywhere and yet towels were left on them with no one anywhere to be found and that continued all around deck 15 and 16 we could have checked up higher but we were hoping to see some of the entertainment and deck 18 is kinda blah for atmosphere, and a dip in one of the pools would have been nice. Food was good both on the buffet and the Irish bar, we did not go to the dining rooms as my husband had been unwell with some treatments he had been receiving before the cruise and dining different courses was going to be too much for him so we stuck with the buffet and the Irish bar/restaurant. Very impressed with Grand Cayman stop,Ocho Rios was just okay and Cozumel we had been to before, but we do like Cozumel. Norwegian private island did not look to have as much to do as the other cruise lines private island that was docked without having to tender in. Read Less
2 Helpful Votes
Sail Date: April 2019
This was a last minute cruise. Booked a family mini suite deck 14. The ship was late leaving port on Saturday. Because they were loading heavy equipment and it was windy. The bar servers that the pool deck were kept busy this week. ... Read More
This was a last minute cruise. Booked a family mini suite deck 14. The ship was late leaving port on Saturday. Because they were loading heavy equipment and it was windy. The bar servers that the pool deck were kept busy this week. We never went to the main dining room. We eat in the garden buffet. One morning the wife wanted a bowl of cereal, got a box and a carton of milk. She took a spoon full and ended up spitting it out. She looked that the date on the carton of milk. It was 9 days past expiration date. Food was either over cooked or it was luke warm. First port of call was grand stirrup cay it's their beach day. Since I live in Florida I didn't go. Stay about an hour later, because they took a little while to get the ship in position because of some wind. Second port of call was ocho rios Jamaica, been here several time just got off the ship and walked around the port. Third port of call was Georgetown Grand Cayman this is a tender port, not sure why the Epic has such a time to get people off the ship but they do. More on that later. Fourth Port of call is Cozumel Mexico the wife and I went to town and she did some shopping. We've been to these ports so many times that we don't do shore excursions. As for self service by taking your own luggage off the ship we got in line at 7:10 am and was off the ship by 8:45am. the worst time ever. Read Less
3 Helpful Votes
Sail Date: April 2019
This was a large-scale family vacation - we had 8 people on board, occupying 4 cabins. Of the 8, 4 were newbies to the cruise industry, and 1 had been on 2 prior cruises. For the people in my immediate family, I would qualify us as ... Read More
This was a large-scale family vacation - we had 8 people on board, occupying 4 cabins. Of the 8, 4 were newbies to the cruise industry, and 1 had been on 2 prior cruises. For the people in my immediate family, I would qualify us as "seasoned cruisers." In saying this, I mean that we know what to realistically expect, having been on approximately 10 cruises, across all of the major family lines. I will break this down into 3 sections - the good, the bad, and the downright ugly. THE GOOD: The featured entertainment was terrific. We attended 3 shows in the main theater. While dance shows are not necessarily my thing, Burn the Floor was a very solid production. The dancing was terrific, and the featured musicians (guitar, bass, percussion) were all exceptional. The production of Priscilla was Broadway quality in production value, costume, acting and singing. Mind you that this is coming from an individual who lives in NYC, and is comparing it to real Broadway productions. The "Epic Beatles" were sensational. We had the opportunity to sit front row at their show in the Epic Theater, and it was fabulous. I regret that we could not see other shows in the Cavern Club because it was IMPOSSIBLE to get in. The Dueling Pianos (Howl at the Moon) were also terrific. THE BAD: Some of this has already been said, but it needs to be restated. The layout of the room (we had a "suite") is just strange. The shop only has 2 elevator banks - fore and aft. Any large ship we have ever been on in the past has 3 banks. This led to extended waits for the elevator. The main pools are way too small for a ship this size. Factor in that twice during the cruise one pool had to be shut down, and it amplifies the situation. There was way too much smoking on board, both in the casino and on the pool deck. Unless you had prior reservations, it was IMPOSSIBLE to get a seat at ANY of the "specialty" dining or show experiences. This included all of the restaurants, the "Cirque Dreams and Diner", and the "Escape the Big Top" event. THE DOWNRIGHT UGLY: And ugly it was. We had purchased all of our travel arrangements through NCL. I found out at 1:30AM on Saturday, April 20 that all of our flights had been cancelled. NCL's emergency travel service could not place us on a flight anywhere near NYC. After I spoke with a representative for Delta, I was informed about options out of Hartford. I promptly reached back out to NCL, and they booked us on the flight out of Hartford. I should not have to be the one handling the alternate travel arrangements, and the, "Sorry, we cannot do anything to help you" attitude didn't really fly with me (no pun intended). There were issues with our return flights as well. Guest services assured us that only 2 people in my party would be returning via Hartford. Delta had other thoughts in mind, and this led to some issues with the kids we were traveling with. The cruise director, Mandy, and her staff did a poor job of engaging the guests. It was disheartening to see one of her staff members struggle to find 10 people to participate in a game pool side on the last sea day. The piece de resistance, however, was the failure by anyone associated with NCL to apologize / make things right when members of the CD staff accidentally spilled a full glass of wine on my wife. No offer to replace the drink, no offer to clean the damage clothing, no assistance in cleaning up, not even an apology. I spoke with guest services, who contacted the assistant CD, Sandra. I was told she would be down to talk to us in "5 minutes." 5 became 15, and 15 became, "She cannot make it down, but she will call you in your cabin tomorrow morning at 8." In a word, unacceptable. With cruising as our vacation of choice, I can safely say that we will cross NCL off of our list when considering future cruises. Read Less
2 Helpful Votes
Sail Date: April 2019
Not even sure where to start for this review. Let's start with embarkation process, normal and not to bad. This ship had 4100 guests on it. By far more than anyone needs to deal with. Every restaurant we ate at was at least a 2 plus ... Read More
Not even sure where to start for this review. Let's start with embarkation process, normal and not to bad. This ship had 4100 guests on it. By far more than anyone needs to deal with. Every restaurant we ate at was at least a 2 plus hour dining experience. Once you received your food you never saw your waiter again. It took forever for them to take your order and then forever to receive your food and then you never saw staff again. I understand that with 4100 people there will be a wait with anything you do. Entertainment: The shows themselves were Excellent! Priscilla and Burn the Floor were absolutely amazing!! BUT no matter what you do on this cruise you HAVE to have reservations or you will most likely not be able to see it. The comedy shows we waited in line over 45 minutes PRIOR to the show and still only standing room only. The Room: We had a balcony. GORGEOUS views but the toilet and shower were literally surrounding the front door so if someone was showering you can't leave unless you expose the person in the shower. The disembarkation: a literal safety hazard. Took us over 2 hours to leave and we were all stuck in the stairwells. Terrible. Excursions: We felt rushed on everyone of the excursions. There were to many people and we were all kicking and pushing each other when trying to snorkel. Overall, I would try NCL again but never a cruise ship with this many people. Having to get to a comedy club an hour or more before it starts just to get a seat is ridiculous. Read Less
3 Helpful Votes
Sail Date: April 2019
I chose this specific time/ship because of the Solo cabins that were so highly rated. This was actually a 7 day cruise to Great Stirrup Cay, Ocho Rios, Georgetown, and Cozumel. This was my 1st time sailing with NCL and it will be my ... Read More
I chose this specific time/ship because of the Solo cabins that were so highly rated. This was actually a 7 day cruise to Great Stirrup Cay, Ocho Rios, Georgetown, and Cozumel. This was my 1st time sailing with NCL and it will be my last. There was a serious lack of communication, disembarkation for excursions, and at the end of the cruise were a nightmare and not well organized, over all cleanliness was an issue, and energy level of the staff was seriously lacking. The solo room and spa were the best part of the cruise ship itself. Excursions were over booked and for the money you paid, didn't get the value. Food was average at best (I did not go to the pay restaurants), only to the complimentary options. Entertainment was awesome (Burn the Floor show and 2 comedy shows). I love to sail, but I will not be considering NCL in the future. Read Less
Sail Date: April 2019
We took a cruise to the Western Caribbean aboard the Norweigan Epic. There were pros and cons. Being it was a really huge ship, the common areas on the ship were very crowded. They did offer various shows and activities. If you wanted ... Read More
We took a cruise to the Western Caribbean aboard the Norweigan Epic. There were pros and cons. Being it was a really huge ship, the common areas on the ship were very crowded. They did offer various shows and activities. If you wanted to see a show you have to go to the box office to reserve your place. On another competitor you merely had to show up to see a show. (no reservations) I liked that arrangement more. The room we stayed in had about 2 ft. of space to walk between the bed/sofa and the storage areas, desk area. Being a balcony room you would think there'd be a little more space to move around. I agreed to pay for my gratuities ahead of time to the tune of over $200 and was charged for daily service charge. I asked what that was for, and they said gratuities to the staff. When I mentioned that I paid for that in my reservations, they didn't acknowledge this. I feel like I was double charged. So, watch it! The Casino was down the main floor and in two little rooms off to the sides on Deck 6. The rooms filled up with smoke as this was the designated smoking area. In the main aisle where some of it was located was the non-smoking area. However, you always had people pushing by as you tried to enjoy your machines or table games. The waiter in Cagney's (specialty dining) was very cold and matter of fact. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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