Cruise Ratings
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11 Helpful Votes
Sail Date: May 2016
This was our first cruise that we had been on, always feeling it was not for us. Anyway on strong recommendation we decided to try a relatively easy cruise with Norwegian Cruise Lines. It was myself and wife who went and....... Wow ! From ... Read More
This was our first cruise that we had been on, always feeling it was not for us. Anyway on strong recommendation we decided to try a relatively easy cruise with Norwegian Cruise Lines. It was myself and wife who went and....... Wow ! From leaving Manchester and then embarking all went smoothly. We were in awe of the size of the ship, and thought with the number of people getting on it would be an age. Not so, embarkation was smooth and at the right pace. on the check in we were given our cabin number which proved to be beautifully appointed, with a sea facing balcony. For the whole of our trip we slept like babies in the very comfortable beds .It was great to watch the sunsets from our balcony, and wake to the ship docking in our next destination. Sailing was smooth and we got used to the movement within 1/2 day. The standard of décor and cleanliness on board was excellent, as was the dining experience in any of the many restaurants we used. Entertainment was varied and of good quality, and with all the other activities available, it was impossible not to be occupied. We actually stayed on board rather than go on land, twice, as we enjoyed the relaxed atmosphere of just sitting around and relaxing. The disembarkation process went well, caught our flight, and were back in Manchester for Lunch ! Will we do it again ? Definitely, just where too next ? Read Less
25 Helpful Votes
Sail Date: May 2016
This Cruise was Terrible from pretty much start to finish. The time spent in the queue to embark the boat was ridiculous, over 60 mins (felt much longer) The cruise line know in advance exactly how many people are arriving at Barcelona to ... Read More
This Cruise was Terrible from pretty much start to finish. The time spent in the queue to embark the boat was ridiculous, over 60 mins (felt much longer) The cruise line know in advance exactly how many people are arriving at Barcelona to board yet the facilities and processing is very very slow with the assistant leaving the desk multiple times whilst serving me to collect items / print outs. The Cabin was roomy but the bed and bedding was very poor and felt like something you'd be made to sleep on in a prison. For a luxury room, the bedding felt very shabby and cheap. The unlimited Internet package which I pre paid prior to boarding(circa $209 addition) was very limited and rarely worked when out of port. The little internet I got was slow and required repeated connection attempts. Interestingly you are not told until you'd boarded that its not designed for Facetime, media streaming or anything other than downloading text based emails very slowly. I think a better description for it would be Anytime Internet allowing you the ability to try and connect any time. The inclusive food on board was very plain and average. If you paid extra for food in one of the on board restaurants, then you'd also be left disappointed at the under-cooked and tasteless steaks on offer. If you don't have the unlimited drinks package then brace yourselves for an expensive bottle of corona coming in at over $10 per bottle (I don't think they charge extra for the slice of lime). Service from the cabin staff was great and knowing how little they earn on this slave ship, I gave mine a tip and left him two bottles of wine to say thank you. Service elsewhere wasn't always with a smile. Entertainment on board is too repetitive such that if you've seen it one night, you don't want to see it again a further 2 nights and the TV in the room is very limited on content. The locations that we visited on the cruise were varied from Naples which is a dump, to Rome and Cannes that were beautiful and welcoming. It would have been lovely to get more time in port considering that it wasn't a long jaunt from one port to the next (less than 3 hours driving) Also in Marseilles the boat is too large to get close to the town thus you have to board a transfer coach and they charge you $15 for the privilege! Overall I think the Cruise could have been much much better if the management had applied a little more thought to the whole trip and their processes. Instead I think NCL have put me off cruising and I was so pleased to get back to Barcelona and get off of the Floating Alcatraz that is the NCL Norwegian Epic. Read Less
6 Helpful Votes
Sail Date: April 2016
This is our third cruise but the first try on NCL. We almost enjoyed everything on the ship: food, services, activities etc. The embarkation and disembarkation were so easy, maybe because most people choose Barcelona as the departure city ... Read More
This is our third cruise but the first try on NCL. We almost enjoyed everything on the ship: food, services, activities etc. The embarkation and disembarkation were so easy, maybe because most people choose Barcelona as the departure city but we chose Rome. We've had the best dining experience ever with the NCL's dining package promotion. The buffet doesn't have low quality either. Some people say the design of the cabin room is weird, but we found it's very space efficient. The only regret is that there is no indoor swimming pool or spa. We brought our swimming suits for nothing since it's still quite cold in spring. The fitness room is huge, almost as big as my local gym. However, there was only on sea-day during our sever-day cruise, the fitness room was quiet for most of the time. It would be great if they can put a steam room in there. Anyway, We'll definitely go with NCL again! Read Less
11 Helpful Votes
Sail Date: April 2016
After various cruises in the Caribbean we decided to try a Mediterranean cruise. The Ship. We really liked the ship and it's layout after being on freedom class ships (Carnival ) and oasis class ships (RCL) we really liked and ... Read More
After various cruises in the Caribbean we decided to try a Mediterranean cruise. The Ship. We really liked the ship and it's layout after being on freedom class ships (Carnival ) and oasis class ships (RCL) we really liked and easy to navigate. Okay bit smaller then the allure but still plenty of nice stuff to do. For those complaining it's a lot of walking you know that when you book a big ship but we did not find it disturbing as most of the activities are close together. The Room (Large balcony ) as most others we where a bit skeptic on the bathroom layout , sharing the room with the 3 of us (with a teen ) but at the end it really worked out very well as long as you agree on some basic ground rules. if you really look at it , it has been a very smart way of making the most optimal use of the cabin space. the 3rd bed was nice and again smart you can just pull in under the rounding of the couch. only thing but that's on most ships is still if you go to the bathroom during the night the hole ship is awake (especially here with the thin glass windows. Food food was nice and comparable with RCL not much to comment on , do like the free style dining , and despite some of the comments or not able to book none of the times we did had any issues to book our table in advance . UBP freebees got the feeling we where the only once's paying for our drinks (we did bought the soda package. ) for us taking a guaranteed balcony room (with does not come with any of the UBP perks it was still way cheaper buying all our drinks and we even ended up with a mid ship Large balcony room !!! 10108 then selecting your own stateroom which comes at a much higer price entertainment nice mixture of shows, liked the howl on at the moon cruise itinerary as we have been in the past in many of the ports, not much of a supersize for us. while picking NCL for it's family atmosphere i have to say not many excursions geared towards Children all pretty much sight seeing. they might want to add some more to attract the European crowd , as most like us have been in some of the stops already. price of excursions Yes they need to make money but wow this is a bit over the top most starting 120 USD plus for just a sight seeing trip in a big bus ? While various better own solutions are possible examples Livorno , did you know you have for like 85 Euro (hertz ) a nice car which is parked in front of the ship and you can just leave it on the dock when you board the ship again. by just tying to get to the city center in livorno with shuttle buses will take you forever an cost already something like 5 euro pp . driving around pisa / lucca etc very quite and easy ! Napels same as livorno , hertz has an office at the dock (5 min from the ship) 75 euro and you are on your way for the hole day. Yes traffic might be a bit scary in Napels but it's simply just 5- 10 minutes (1 road) from the port to the highway which is a bit challenging but after that easy ride on the highway Rome, Yes train is easy any only like less the 6 euro but getting to / from station nowadays bit of a pain as you first need to take a free shuttle from the ship to a central location in the port where all buses stop then you need to take another free bus to bring you to the center and then you need to walk for 5 - 10 min to the train while if you book like a taxi / shared ride it's way faster and if you are with 3/ 4 cost is not that considerable higher fellow passengers as this was a cruse with multiple embarkation points (rome, Marseilles, Barcelona) and we started in rome first part nice mixture of people all over the place. However from Barcelona the ship was taking by 3000 Chinese which changed the dynamics a bit on the cruise (see separate note on the board's ) next cruise After my RCL cruise always had them on 1 but have to say RCL and NCL now for me both first choice and guess it just matters for my next cruise on ship, price and itinerary Read Less
13 Helpful Votes
Sail Date: April 2016
With all the negative posts in the forum, i was a bit scared on how my experience would be....so i have just one word to describe my experience on the NCL EPIC -- "FANTABULOUS" the ship is fantastic - the crew is fantastic - ... Read More
With all the negative posts in the forum, i was a bit scared on how my experience would be....so i have just one word to describe my experience on the NCL EPIC -- "FANTABULOUS" the ship is fantastic - the crew is fantastic - the service is fantastic only suggestion for people who wish to take this cruise - please ensure that you have a beverage pack -- as alcohol is prohibitively expensive on the ship in terms of room - i thought it was as good as any decent hotel room with more than enough storage space and comfortable beds (i am 180cms in height - and i didnt have any issues) We - a couple and our teenage daughter were booked in the mini suite - on deck 10 - no 10257 and all of us had a super time the teenage club (entourage) kept by daughter busy as she met a lot of other teenagers from across the globe --- the bar on the 15th deck - kept me busy as i too met a whole lot of new people there and we hit off very well only complaint about the cruise - was the weather -- it was pretty windy and cold in terms of food - we tried all the complementary restaurants (no speciality ones) and the food was pretty pretty good - the garden cafe had a super buffet / shanghai food was great / o sheeshans was very good too -- taste and manhattan - we didnt really enjoy - but it was not our taste-- the food and presentation was super Read Less
8 Helpful Votes
Sail Date: April 2016
We went on this cruise to celebrate our friend BIG birthday, so it was chosen for us. My husband and I stayed in the mini-suite that was slightly larger than the regular balcony and in my opinion was worth the small difference. As part of ... Read More
We went on this cruise to celebrate our friend BIG birthday, so it was chosen for us. My husband and I stayed in the mini-suite that was slightly larger than the regular balcony and in my opinion was worth the small difference. As part of promotion we choose the UBP that worked well. In terms of the tours, we didn't book a cruise tours once. Instead we either book private tours (6-8 people) directly or went on our own (port of Livorno: took train to Pisa and Lucca). To explain the 3 star rating here are the positive and negatives of the cruise. Positive: -Although the ship is quite large, the flow was good and it never felt crowded. plenty of room in the different entertainment venues and bars. Getting on/off ship was also easy in Barcelona and ports. -Entertainment was good. Our favorite was "Burn the floor" and "Havana Tropical" Negative: -there were a very heavy cross winds the 1st night making ship significantly. However, there was no announcements from the bridge. Later the captain mentioned that "he didn't want people to worry" -Norwegian took nick and diming you to a new level. You want to use the pool table? Swipe your card. Throw darts? Swipe your card. etc, etc, etc -Personnel is clearly unhappy. you rarely see the smiles we so used to see on the other ships. -The food is really bad and sometimes borderline inedible. This includes the specialty restaurant (we went to a la carte Le Bistro for celebratory dinner) -the waiters are by far the most inexperienced we encountered on a ships. -lighting in the cabin is clearly insufficient for applying the make-up. -thermal suite is completely separate from the spa, so unlike the other lines, I couldn't get an access to it by booking the treatment (hence I didn't as they're all ridiculously expensive). To make the matters worse, I couldn't buy a day pass for a see day. Overall, it's very unlikely that we'll go back to NCL. The value and the service is just not that good. Read Less
10 Helpful Votes
Sail Date: April 2016
I booked a last minute cruise on the Epic for an amazing price. Being a solo traveller, I did not think I could afford a cruise alone, but the solo cabins did not have any additional supplements, so I decided to book. Embarkation was a ... Read More
I booked a last minute cruise on the Epic for an amazing price. Being a solo traveller, I did not think I could afford a cruise alone, but the solo cabins did not have any additional supplements, so I decided to book. Embarkation was a dream, and I was sunning myself on top deck by 11.30 am. I was a previous guest on the Epic and knew what to expect. The ship is huge, but you can always find a quiet spot (and a sunny spot). The entertainment is absolutely top notch and the ents team try hard to keep the party atmosphere going (although at 40, the theme nights were too young and loud for me). Priscilla was superb. Burn the floor was not to my taste, but others loved it. The soul sensations (Motown) and howl at the moon I saw twice. The solo stateroom was great. I was not a fan of the mood lighting, but it was easy to keep the setting to 'daylight'. I loved the solo lounge, as it was a great place to mingle with fellow travellers and arrange shared dining, entertainment or excursions. What an amazing idea! The cabin steward and main dining experience was distinctly average. Having been used to the service on other ships, this fell short of expectations. Bring a vegetarian, there was only one option each night in the main dining room. They offer pre-ordered variations from the a la carte, but it was such a fuss (having to recreate requirements 4 times over), that I mostly ate in the buffet garden cafe). The food was good there, but it was a hectic experience. Unless you had a drinks package (which I didnt), drinks prices were out prohibitive. The same applies to excursions. I honestly do not know why passengers book shore excursions with cruise companies. I purchased a very expensive transfer into Marseille, only to find out that a free shuttle was available outside the port gates. I think this is disgusting, as I specifically asked if there were alternative ways to get into town. The itinerary for this cruise was amazing, the weather was great got early spring and the food and entertainment offered by epic was absolutely fine for the price I paid. Read Less
8 Helpful Votes
Sail Date: April 2016
Im going to try to get the specifics out so I don't forget anything! So this review might be a little all over the place. This cruise was AWESOME!!!! Epic was everything I dreamed it could be and more! The ship was huge but easy ... Read More
Im going to try to get the specifics out so I don't forget anything! So this review might be a little all over the place. This cruise was AWESOME!!!! Epic was everything I dreamed it could be and more! The ship was huge but easy to manage. The halls and stairwells are color coded - aft, starboard, port and forward individually colored blue and orange so you know what part of the ship you are in or need to get to. The food was by far the best I have had the delight to enjoy on a ship yet! The buffet was pretty much the best and freshest I have had and even at its busiest I never stood in a line of more than 3 people. I never had trouble finding a table. And by busiest times I mean we had 3 new embarkation days where new cruisers joined. On these days there could have been several hundred new people converging on the buffet and pool area with delayed access to their staterooms. Who ever said this ship was too crowded just needed something to complain about. Even on these days we never waited for an elevator, never felt like OMG THIS IS CRAZY, and again never had long waits at the buffet where food was cold or there was no place to sit. I can easily say this ship is by far the best designed to accommodate large crowds. Even the dining rooms were always a pleasure with a wait of maybe 20mins with no reservation - there was a bar right outside of the Manhattan room so we were able to enjoy a drink while we waited. With reservations, we walked right in. It sucked that we never got to use the slides haha - it was rather chilly and our day 1 was really bumpy! But, by day 3 we were able to enjoy the hot tubs in the adult section of the ship - COMPLAINT*** the hot tubs in the main pool area were overrun by kids daily AND babies without swimmers (yuck). The adult section came through, although on the day we came on board the ship there were 3 families that did bring their children into that area and no one from NCL seemed to care to say anything to them about it. Im not a heartless child hater but if there are rules for comfort they should be kept. The one family let their toddler jump from lounger to lounger picking up other people's belongings - and this was day 1. We just wanted to relax and wait for our staterooms to be released! It was rather annoying! The shows were pretty cool. We saw the Motown one and the Burn the Floor. COMPLAINT**** Im not sure if Burn the Floor one is a real show off the ship but I felt a little in limbo when we first sat down and crazy dance just began. I felt there was no real flow for the show and I was scratching my temple searching for meaning. Let me say this though - THE DANCERS WERE AMAZING AND TALENTED, THE SETS WERE PRETTY COOL, THE COSTUMES WERE LOVELY. But we flew from one genre or style or decade, for that matter, in such a convoluted way that it just didn't quite gel for me. I highly recommend it though....other people really enjoyed it - focus on the dance only. Don't search for meaning or flow :-). The Motown one was awesome! The sounds were amazing! They weren't the most enthusiastic group with the exception of the heavier singer. He was full of smiles and seemed to really enjoy his part. But everyone else just seemed to be doing their part. The music was great though... big plus! COMPLAINT**** I made the mistake of playing a few games of BINGO. I heard that NCL started to really nickle and dime their passengers around every corner and well BINGO was no exception. Picture this - at least 50 players all purchasing board game packages of around $50 a piece!!!! 10 more players buying at levels of around $60 - $70!!!! And the max payout on a regular game - drum roll........ - $100!!!! Sometimes split by multiple players! There was a progressive game at the end of round 3 each time - sometimes in the amount of $5000. But with a ball call of 47 numbers it was pretty hard to win. ANNNNND after the 47th ball is called the jackpot PLUMMETS to a mere $100?!?!?!?!? How is that possible? If you dare to do the math you would be as upset as the rest of us in the room.... It just wasn't fair. Those amounts aren't even in places like Atlantic City or Las Vegas. And there was also a raffle for a 7 night cruise in the Caribbean..... but, in the end we found out IT WAS FOR AN INSIDE CABIN?!?!?!?! Again... sad much?!?! The only game that was worth any bit was definitely the BINGO play for a Haven suite.... but I didn't win that :-( Overall the embarkation process was pretty much a decent go. I haven't been let down with NCLs process (certainly love the Haven walk on at your leisure style. And with the amount of people coming on and off on those days, waiting for an hour or two with widespread activities going on, as usual, I was never bored on Day 1. Drinks are still a bit pricey and not as strong as usual. I assume most passengers nowadays get the free drink package - but if you sail within 30days of purchase you will not be entitled to the package! If I had known that before purchase I would have held off for a week or two as these sailings were all the same price. The only good side of things was that we were in port pretty much all day every day and only had 1 sea day. We had traveled a bunch to get to Barcelona so we slept, ate, and drank that day and never amounted to much beyond that. So was no loss of money really. But we probably would have had more to drink during dinner. Hats off to some of the names I remember - Catherine and her great smile as she greeted passengers at the buffet with her squeeze bottle (washy washy); Richard who kept us in great form as our cabin steward; Adek(?) who we had as our server twice in Taste; the young lady in the duty free (tall, white girl with blonde hair and glasses) who was determined to make sure I had the best birthday song every where I went!!! And so many others who seemed to truly enjoy their jobs and the experience they gave to their guests - we truly felt like guests! Overall I use to think NCL was the best value for your buck. The ships, the crew and the reputation of the company is so not like Carnival's 'just come as you are and party' style. NCLs freestyle design blends nicely with a certain elegance that the ships surround you with no matter how new or how old, how big or small. You actually want to dress up every night and be elegant and enjoy how beautiful your vacation can be. All while not paying the 'elegant' cruise prices. And you got every penny's worth from the moment you stepped on board be it in the free shows, to the extra dinners you could buy, casino or game payouts, or even in the drinks that use to be rather tasty with decent pours! But here lately.... it's all about the money you give more so than what you get for your money. Excursions are a joke - with the majority of them tipping in at $200 a head! Casino games are a joke as well with payouts less than 10% of the total take. And drinks are just so so. Now I also travel for a living... so I look for a lot of value. And I also know that cruises do need to remain profitable for the amount of value they do give you per day. This is not a biased review. Cruising is still, by far, the cheapest way to travel - NCL is just making sure you see less of the overall value in your activities on board! Read Less
4 Helpful Votes
Sail Date: April 2016
We have just returned from our 1st cruise.we were a little weary of such a large ship but loved it...took us a day or two to work out which lift took us nearest our cabin. Ship is so clean and staff do a great job keeping it so.Cabin ... Read More
We have just returned from our 1st cruise.we were a little weary of such a large ship but loved it...took us a day or two to work out which lift took us nearest our cabin. Ship is so clean and staff do a great job keeping it so.Cabin had loads of hanging space and bed was very comfortable . We had the drinks package included in our package..i would advise this as drink is very expensive. Food was excellent although we found taste restaurant very cold so only ate there once..Manhattan restaurant can get very busy so go early.We ate in cagneys speciality restaurant ,steak's were great, buffet was amazing and we also enjoyed the spelgel cirque de dreams, entertainment was excellent here as was the choice of the other entertainment around the ship. Found embarking and disembarking a breeze. Rome..... We booked SAS round trip taxi and managed to see Vatican Museums (make sure to book your tickets on line before going)it doesn't be as crowded on Wednesday mornings as the pope has his audience then. ,ST Peters bascilica, panethon,trevi fountain, Altare Della Patria and coliseum. Couldn't believe we got to see all this in one day. Naples and almalfi coast with Sorrento and Pompelli were Amazing. Cannes. .. beautiful. walked around at our own pace most enjoyable. Marseille...Took the little train around town getting off at Notre Dame Grande... spectacular with stunning views.. Will hopefully do Eastern Med next time. Must mention crew and staff were all very happy and always had time for a quick chat. Read Less
4 Helpful Votes
Sail Date: April 2016
We booked the NCL Epic as our honeymoon as it hit all the destinations we wanted to visit on our Mediterranean dream cruise. We were surprised with the honeymoon package & had a bottle of champagne, chocolate covered strawberries, and ... Read More
We booked the NCL Epic as our honeymoon as it hit all the destinations we wanted to visit on our Mediterranean dream cruise. We were surprised with the honeymoon package & had a bottle of champagne, chocolate covered strawberries, and a dozen red roses awaiting in our room! Embarkation/Debarkation- Getting on in Barcelona was a breeze - we got there about 1/2 hour before the cut-off (we were busy sightseeing the rest of the day), and went right up to an agent to get checked in. Getting off in Barcelona was another story - we got our luggage right away, but had to wait in line for a taxi for over 40 minutes (we almost missed our flight because of that line!). Food/Drinks - Loved the range of options offered free onboard. The Noodle Bar & Shanghai Asian food were delicious. We enjoyed a few late night Reuben sandwiches from the Irish Pub. The breakfast buffet was the best spread that we've had on any cruise ship before. The Manhattan Room & Main Dining Room offer the same menu...wish we would have known that sooner - the Manhattan Room had superior waiters, view, vibe, & dress code than the Main Dining Room - would have dined here the whole time if we would have realized that earlier. Overall we thought the food for dinner was pretty good - the appetizers were great, so much so that we often ordered 2 or 3 each! We also had one dinner in Le Bistro (the French restaurant) - yum!! We had the drink package, which I think was so worth it. Never had to sign a receipt & didn't feel "nickle & dimed" at all. We could order pretty much any drink we wanted & it was covered in the package. Service - The waitstaff in the buffet restaurant was nonexistent. Every other cruise I've been on they've asked if you needed a beverage....not here. You didn't get so much as a "hello" let alone a "could I get you something." Also when I asked for a Molson beer from the waiter, I was told the bar didn't have any....then I proceeded to walk 10 steps to the bar where I got my Molson beer. I think the waiter was just lazy & didn't want to go to the bar. Ridiculous. Not everyone was bad though, there were a few great bartenders at the Whisky bar. Room - We went for the value for the buck & got an inside stateroom. Plenty of storage - more storage than we've had on other ships' balcony rooms, and the room was fairly roomy Only complaint was the lighting - the room had nothing but accent lighting (under cabinet lighting, above cabinet lighting, the closet light, dim bathroom light, and the shower light), so the room was perpetually dark. It was so dark my husband couldn't shave in the morning & I struggled with makeup. One proper recessed light in the center of the room would have fixed everything. And the toiletries provided were sparse (only 2-in-1 shampoo and body soap) - I'm so glad I brought my own lotion and some spare conditioner! But overall, good value for what we paid. Shows/Nightlife - I think we saw nearly every show available on the ship. Howl at the Moon was our hands down favorite - I think we hung out there 4 different nights....it's an absolute riot, and if you put a small tip with your request, they'll play it right away! The Motown group was really fun, as was the Beatles coverband. Everyone was up dancing to them. The Havana group was pretty good too, and the Bliss lounge had the best DJ we've experienced on a cruise - spent plenty late nights dancing there! Burn the Floor was ok - a little disjointed, but fun to watch the dancing. The only show we didn't like was the Priscilla show - it was a full on drag show - and it ran for 5 of the 7 nights. I could see it going once or twice, but 5 nights, come on...it's a little "in your face" for a cruise line main show. Shore Excursions - we only did one, as they were so expensive. We did the Pompeii/Mt. Vesuvius shorex in Naples, and loved it. All the other ports we did on our own, which was easy enough, and totally the more cost effective way to go (as most of the shorex were $200+ per person). We did opt for two of the NCL bus transfers (one in Marseille and the other in Florence) for $15 each, but I think both ended up being worth it. Overall, thought this was a great cruise. We decided if we had to do another "couples only" trip, we'd opt for something nicer, like Celebrity or Princess, but we'll likely try out NCL again once we have family, as it seems more geared towards families than couples. Read Less
4 Helpful Votes
Sail Date: April 2016
This is the second cruise we have taken on the Epic and once again we were not disappointed. The ship has been refurbished since our first trip keeping the decor to a high standard. Our stateroom was very spacious with plenty of space for ... Read More
This is the second cruise we have taken on the Epic and once again we were not disappointed. The ship has been refurbished since our first trip keeping the decor to a high standard. Our stateroom was very spacious with plenty of space for the wheelchair to move around, the bathroom was also fitted with every thing we required for my husband to shower safely ''large seat and plenty of grab rails'' We ate in most of the restaurants and found the quality of food and service excellent, the entertainment was also enjoyable we booked on line before leaving home to see Priscilla, Cirque Dreams and Burn the Floor all were of a very high standard and I would recommend seeing. Although Priscilla not suitable for children or the easily offended, but they do give plenty of information regarding this before the show begins. The crew were always on hand to give help or support taking the wheelchair on and off the the ship.Our cabin steward Alex was a star checking we had all we needed and always with a smile and warm welcome. Shore excursions were also checked by the manager who advised the ones best suited to our needs, making time spent ashore well worth while. Easy Naples gave us good views of the city and some of excellent photo shots of the bay, Pisa is another tour I would recommend but more time would make it an excellent visit.Thanks to all on board The Epic for a wonderful week. Read Less
6 Helpful Votes
Sail Date: April 2016
This was our sixth cruise with NCL but the first on one of the bigger ships. We had wondered if we would enjoy it as much as the smaller ships, but after taking a day or so to get used to the layout we found it easy to find ... Read More
This was our sixth cruise with NCL but the first on one of the bigger ships. We had wondered if we would enjoy it as much as the smaller ships, but after taking a day or so to get used to the layout we found it easy to find bars/restaurants etc. (especially as most of these are located on floors 5 -7). Embarkation: Being from the UK we flew into Barcelona on embarkation day. I had booked a transfer to the port with Sun Transfers and, after a bit of confusion in finding our driver (I had expected him to be holding a 'Sun Transfers' sign but it was something else), arrived at about 1.30 p.m. Embarkation went smoothly and, as we were in an aft penthouse suite, were given a tour of the Haven and Spa before having some much needed lunch. After that we found our suite, settled in to that and went to explore the ship. Ports: As we had been on a similar cruise before, we had made the decision not to get off at some ports but we did walk around Naples for a few hours on one day. Apparently, there is a museum containing artefacts from Pompeii here but unfortunately it is closed on the day the Epic docks. In Marseille we went to the Vieux Port, using the free shuttle that could be found a short walk outside the docking area. When you arrive at the set down/return pick-up point you just need to turn right to walk to the Vieux Port (10 -15 mins). From there we took the 'Petit Train' to Notre Dame de Garde that is visible from the port. The one place we did want to see was Florence and we had booked with Share a Shore Excursion along with six others. We were dropped off in the centre near the Duomo and had 5 - 6 hours to wander around. We had expected the Cathedral to be closed but it was actually open so we joined the short queue to enter - and then what a disappointment with very little to see inside. After that we walked to the Ponte Vecchio, saw the statue of David at Piazza della Signoria, had some lunch and then went to Santa Croce. This is well worth seeing and we spent some time here. Florence is easy to walk around but was very crowded around the Duomo/Uffizi area - I would not like to go there in high summer. Dining: We had the Unlimited Dining Package and ate at Cagneys, La Cucina and Modernos, all of which we had visited on other ships and enjoyed the food. We also ate at Le Bistro for the first time. A lot of people rave about Le Bistro but I can't really see why. The food was good but we didn't think it was that special and not enough of it. Entertainment: I had booked to see Priscilla, Queen of the Desert but none of the other shows. Priscilla was excellent, although I doubt everyone would have understood the jokes. It is also not for the easily offended. We also saw the Epic Beatles show. We thought some of the harmonies were very good, some of the solo songs not so, but an interesting addition to the entertainment on board. Disembarkation: We were staying on in Spain for a few days so were in no hurry to leave the ship. By the time we did so the queues had virtually gone although we had to join the one for taxis outside the terminal. This was well handled by the port staff and there were no delays in waiting for taxis as they were lined up. Overall this was an enjoyable cruise and we were both glad that we had been on the ship. However, I think we will go back to the smaller ones for future cruises, especially on our favourite Jade. Read Less
5 Helpful Votes
Sail Date: April 2016
Only booked the cruise a week before sailing. A bargain with Thomas cook actually! Obviously book the ryanair flights yourself as much cheaper. They provided free transfers from ciampino too! Bargain!! We upgraded to a balcony and ... Read More
Only booked the cruise a week before sailing. A bargain with Thomas cook actually! Obviously book the ryanair flights yourself as much cheaper. They provided free transfers from ciampino too! Bargain!! We upgraded to a balcony and actually got a mini suite. Thrilled. Was concerned as mixed reviews and having been on the Jade last year which we enjoyed we were dubious. No one at check in at 2.30 so just breezed on board! This ship is odd, there is no doubt about it. There is NO walking/jogging area either on lower deck where the lifeboats are OR on upper decks. You cannot walk around the ship anywhere, Just either along one side turn around and go back, or along the other! Really missed that. And the lifeboats are in the way so NO view of any sea or sky! The inside is designed all open so if you want to watch a film in the atrium, you are open to the cafe, info desk, excursion desk, upstairs where air hockey is being played. If you eat in La cucina for example you are open to buffet, just a curtain, bars are open to casino area, as is Taste main dining room , bowling alley open to eating areas, anyway you can imagine its noisy! Having said this it is so wide there are not hordes of people to navigate. We were lucky to be on a boat with a lot of americans, canadians, australians, asians, which meant they were probably out on trips all days, as the itinerary was excellent! so i thought the boat coped with the amount of people well. We NEVER had a prob getting a seat. But then you just know NOT to go to buffet at peak times don't you?? there was plenty of seating. Puds at afternoon tea were delicious and lunch times always had a huge roast joint , plenty of salads, fresh fruit and healthy veg offerings we Never had a prob booking any shows! There were usually seats free. Priscilla was amazing! As was burn the floor and classical graffiti was a delight! All the entertainment was generally first class! Easy to book on screens. Weather was fab too so i guess a lot of people sunbathed which i don't do. The pools were TINY, so if you got kids who like to swim re think this boat. Although loads of slides etc. We never used the lifts so tried to burn off food up the stairs. Phew! We upgraded to speciality dining plan for 7 nights although in retrospect you wouldn't need to , the buffet food was superb quality and varied and menus of dining room looked good! And you can actually pay for fillet etc anyway! Good idea! Quality in restaurants was excellent! Well done NCL. Now for the cabin!! We are husband and wife so not an issue but WHO on earth thought that was a good idea. Not a woman! Sometimes a sink is needed in the toilet! Obviously! It didn't bother us but mega weird! Nice cabin though and a proper hairdryer!! Yayy ! ( Maybe a woman did have some input)! Bed was not rectangular so unless you slept in the middle where its longest your legs WILL hang off, and i am 5 ft 8! If you are taller uh oh! thats odd too. Didn't bother us too much. anyway usually basic shower gel/hair shampoo in dispensers. Poor shower pressure. I am being picky now. Loads of storage. excellent cabin care. Cabin very hot though. And restaurant areas cold. Thought staff very friendly. Obviously Miss Washy was the star!! Delightful. And June in Cagenys! He was fab. We had an amazing time. We only take carry on so getting off is always a breeze. We took our own flights so had early ryanair back to london. Got off ship about 8.30 and about an hour to ciampino We opted to buy wine from the package. But got it from the bar before going in to dinner, i like to drink whilst perusing the menu so we didn't have to wait. Drinks are pricey and generally if you book and pay more than we did you can get the drinks and food package free. But we had cheap bargain so they weren't included.. Beware coffee and bottled water not included. Odd i know, you can get a liquor coffee though. Bit harsh having $15 corkage for wine bought on board to drink in your cabin!! When getting off the ship there are usually local port buses to take you into town for a few euros. Obv ship excursions / taxis are pricey! See what other people are heading off from the ship. If you take trains in italy validate your ticket! there are machines about. Put ticket in and slide. Its only few euros for public transport! Its easy to get to pisa, which is amazing, barcelona we walked to, took 10 miles round trip.! Nice, Cannes , naples, easy walking off except where tender. Again don't go a peak times, obvious i know but there are a lot of people to navigate. I don't do queueing! Nice beaches and super yachts to dream about in the marinas. Casino on board, huge and full, mesmerising the amount of £££ $$ people spend, we loved watching it all.! you are allowed to smoke there if playing also. The price we paid it was such a bargain. you really have to shop around and haggle obviously. Prices vary so much. We have cruised many times, on all the usual ncl, rci, p&o, celebrity, carnival and we loved the epic, its a bit marmite i guess! One of a kind. We go for the bargains and the nice stops! Read Less
7 Helpful Votes
Sail Date: April 2016
The overall service and cleanliness of the cruise was great. All the staff were also very friendly and made the experience pleasant. Would recommend. However, Norwegian Epic could be more transparent with their added fees. We were ... Read More
The overall service and cleanliness of the cruise was great. All the staff were also very friendly and made the experience pleasant. Would recommend. However, Norwegian Epic could be more transparent with their added fees. We were quite shocked to pay an exorbitant shuttle fee for ports such as Marseille where pedestrian access to the city was nearly impossible. Same goes for Civitavecchia (Rome) where several shuttle buses had to be taken just to get from the boat to an accessible point of the port and it came with unnecessary shuttle fees as well. The costs for cruise taken photos were also very expensive given that all the photos were printed as 'samples for purchase' only to be discarded once the cruise was over. A complementary photo would have been a nice touch for all cruisers. The on-board doctor also had weird hours of operation and basic first aid seemed inaccessible. On board games such as trivia should be updated with more modern references and pop culture references to cater to various audiences of different ages. The noodle bar was also very disappointing with slow service and mediocre food. Read Less
9 Helpful Votes
Sail Date: April 2016
NCL Epic 17 April 2016 We cruised on the three night itinerary, Barcelona to Rome. Balcony cabin number 9209. This was our 21st cruise, and second time with NCL, we also cruised on the Sun in the Baltic in 2010. The Epic cabins are ... Read More
NCL Epic 17 April 2016 We cruised on the three night itinerary, Barcelona to Rome. Balcony cabin number 9209. This was our 21st cruise, and second time with NCL, we also cruised on the Sun in the Baltic in 2010. The Epic cabins are compact, but the design is very clever. There are ample storage options, probably more storage than most. But there is no separate bathroom, there is a toilet behind a frosted glass door, and a shower behind another, and the small sink is in the 'main' part of the cabin. There is also a heavy curtain that can be drawn across to separate the toilet and shower from the main part of the cabin. Cabin has tea and coffee making facilities, a mini bar, hair dryer, safe. Large bed and three seater lounge. Balcony has two chairs and a small table. Room was quiet. Toiletries are basic, with a liquid soap and a shampoo/conditioner dispenser on the wall of the shower. The TV has a range of channels with a variety of movies. We didn't sign up for Internet but they had different packages on offer. We attended Circe Dreams and Dinner on the first evening, 8.30pm sitting. We had booked online pre-cruise for the 6.30pm sitting but this was changed to 8.30pm. I think most days they have 6.30pm and 9.30pm sittings. The acts are nothing short of spectacular - contortionists, acrobats, jugglers, dancers, tight rope walkers, aerialists - all were fabulous. The ring-master also gets audience members up to participate, which were funny comedy routines. We paid USD39 for Premium Seating, but get there early if you want to sit with the best views. You are seated with others on large tables, they do not have tables for two. The starter was ham, tomatoes, cheese, salad which was a bit ordinary, but the main meal of Surf and Turf was really good. We asked for medium-rare, I think if you don't ask you get medium. Our steak was delicious, really well cooked. There was also a dessert of three mini cakes. Breakfast on day two was in Taste Dining Room, which was good. Great service. Eggs Benedict was cooked perfectly, and the juice is good. Trivia is held in the Atrium, which is a large but open space. But they use microphones and a video screen so you can see and hear everything. The cafe is here, the coffee is made with long-life milk so has that taste, but at least it is hot coffee and the service here was really good. The Library has a good range of books, and daily sudoku and crossword puzzles. There is also a large games area with board games and chess. Gambled $10 on the poker machines, the casino has both smoking and non-smoking sections. Plenty of poker machines and tables, and lots of friendly staff available to help you. Lunch second day was in the Shanghai and Noodle Bar, they were encouraging people to share tables, we sat at a table for six with a couple from Ecuador and a couple from Japan. So an international table. Food was ok, spring rolls, lemon pepper shrimp, and beef with rice dishes. The service was good. Second night we had a booking for Burn the Floor, the dance spectacular. The singers and dancers were wonderful, very talented. The show is loud, and there were a couple of great guitarists as well. My only criticism is there is a routine with schoolgirls dancing in school uniform. Then the next song comes on, and the 'schoolgirls' are taking off their blouses and the show turns into a soft-porn scene. We were surprised to see this. Second night dinner was in the Manhattan Room. Our server was Rachel, and the service was excellent. The food was good too. On the third day we did the NCL shore excursion to Herculaneum. Cost was USD109.00 and left at 1pm. We were originally planning to catch the train and go there on our own, but we would not have had a guide, and we would have had to work out trains and how to get there. So doing the ship's excursion was an easier choice. Herculaneum was wonderful, it is a short drive from the dock, perhaps 25 minutes. The buildings are in a fabulous condition. Our guide was friendly and personable and had a great knowledge of the area. We also made a brief stop at a Cameo factory/showroom which was interesting but was just a sales pitch really. We didn't buy anything. On the third night we attended Priscilla, Queen of the Desert. Wow! What a fabulous show. It is the full Broadway production so goes for about 1 hour 45 minutes and you have to book in to get a seat. We loved it! Drinks are expensive, two beers including gratuities and taxes ranged between USD15.50 and 17.50 depending on the venue and the beer. They have drink packages for around USD79 a day so this may be an option. We also had a bottle of wine for around USD46 including gratuities and taxes, and coffee is around USD2 to 3 depending on what you want. Wine by the glass was USD9.50 plus gratuity and tax made it over USD12 per glass (Matua Sauvignon Blanc). Scotch was also over USD12 each. Service on the ship was really good, there appears to be staff everywhere. They smile and say good morning. The cruise director and his team were funny and friendly too. Any officers or senior staff we encountered also greeted us, and on occasion asked if we had enjoyed our meal, or wished us a good cruise etc. Read Less
6 Helpful Votes
Sail Date: April 2016
We chose the NCL Epic, as we wanted to travel to Italy, Spain, and France. It is a very large ship. We stayed several days in Barcelona precruise before embarking on the 7 day cruise to the Western Med. This ship was perfect, and we ... Read More
We chose the NCL Epic, as we wanted to travel to Italy, Spain, and France. It is a very large ship. We stayed several days in Barcelona precruise before embarking on the 7 day cruise to the Western Med. This ship was perfect, and we shelled out the extra money for a Two bedroom Two Bathroom Family Villa in The Haven, and it was worth every penny. It was first class from having our own butler, to getting to move to the front of lines and getting the best seats in the shows, getting to go to special elevators, and having our own pool area, fitness, and restaurants, though we ventured to the lower levels, and found everything to be nice as well. The shows were outstanding, and the food in The Haven was great. The Beatles cover band, the Cirque dinner show, and the drag show, Priscilla, were all very good. Italy, Spain, and France were wonderful, as we booked really great excursions through NCL each day. There were four adults on this trip. We loved the Exclusive Amalfi, Positano, Sorrento, and Pompeii tour, as it was a smaller group excursion. Another great excursion was Florence and Pisa. Florence has wonderful leather goods, and all of the beautiful statues and museums were fabulous. Our tour guides provided by NCL were all very good and were native to the area, so very informative. The A Taste Of Rome and Italy was also very good as well! Canne in France was a fun place, and we just did the city tour, though our traveling companions had great things to say about Monaco and Monte Carlo. We would do it all again for sure! Read Less
8 Helpful Votes
Sail Date: April 2016
We just returned from a fabulous week on Epic! The staff were all amazing and deserve praise. Embarkation and disembarkation went quickly. Our spa mini suite was just as expected, and the bathroom set-up not really a problem. The spa is ... Read More
We just returned from a fabulous week on Epic! The staff were all amazing and deserve praise. Embarkation and disembarkation went quickly. Our spa mini suite was just as expected, and the bathroom set-up not really a problem. The spa is very nice and all of the treatments were top notch! The food overall was good, especially in the specialty restaurants. There are many options for entertainment so you will never be bored! Burn the Floor and Cirque were are favorites - Priscilla was not for our taste. The weather was absolutely perfect which made every port so enjoyable. Be sure to see La Sagrada Familia Basilica while in Barcelona and get your tickets prior. So very beautiful! I highly recommend Lorenzo with Best Tour of Italy as your tour guide while in Italy. He was fantastic and met us in each port. Very knowledgeable and will take very good care. You must visit the Amalfi coast and Positano while docked in Naples along with Pompeii. Rome was beautiful and Vatican City is breathtaking. It's a busy city not to be missed! We loved Pisa, the Chianti wine region and Florence. I could see myself returning for a visit. Cannes and Marseille were beautiful, as well, but we were spoiled after having Lorenzo throughout Italy. As you can tell, we had such a good experience and met some sweet friends along the way. The itinerary is tiring but oh so very worth it!Please do not hesitate to book this ship! Read Less
12 Helpful Votes
Sail Date: April 2016
this was our first trip to europe and the epic stopped at all the places we wanted to see. we had a balcony cabin on deck 9 it was very comfortable with lots of hidden storage nooks.the high light of my onboard time was the howl at the ... Read More
this was our first trip to europe and the epic stopped at all the places we wanted to see. we had a balcony cabin on deck 9 it was very comfortable with lots of hidden storage nooks.the high light of my onboard time was the howl at the moon dueling pianos in the head liners lounge,amazing talent and genuine fun/nice guys. the food for the most part was a step above carnival who we normaley cruise with. that said the breakfast buffet needs help. and we had issues with food not warm enough at most places except for the asian restuarant .my only other complaint is there was no steam room that i have come to expect on vacations.all the staff were very helpful and friendly. garth the bartender at osheehans bar was great just wish i could recall all there names. the cruise critic roll was a great tool for booking shared tours ,it saved us a lot of money ,thank you. this ship has something for everyone from lazing in a lounge chair to climbing a rock wall. this is a mega ship yet we never really felt crowded and never waited more than a few minutes for the elevators. we enjoyed the manhatten room for dinner it is very upscale yet we still had some trouble with food tempature. but the choices and flavors were good.oh yeah did i mention howling at the moon,they made my cruise and im sure they will make yours if you are the party type. hello ryan,darren,and josh of the band.thanks for the memories,fuzzy they may be, but thats not your fault. Read Less
4 Helpful Votes
Sail Date: April 2016
This was the best itinerary I could find for the limited timeframe I had to go away and given that I was booking 48 hours prior to sailing. Embarkation at Barcelona was horrendous - over 2 hours to check in - and that was in the ... Read More
This was the best itinerary I could find for the limited timeframe I had to go away and given that I was booking 48 hours prior to sailing. Embarkation at Barcelona was horrendous - over 2 hours to check in - and that was in the Latitudes line - there were no staff - at one point only 1 person actually checking in - whomever is the supervisor/manager down there needs to be seriously fired The ship is pretty huge - don't really understand what that means until one forgets something in the cabin and its a quarter of a mile to go back there - measured it!! Staff were mostly helpful and pleasant - cabin steward Miki was delightful and very helpful - cabin small but very adequate with a really good shower Dining was ok in the main restaurants - some very nice things - buffet was always good with lots to choose from - did 3 of the other restaurants - not great except of course for Teppanyaki which I always enjoy on NCL - definitely worth the price in my view Inspite of this thing being the size of a container ship - I was really amazed to always find a quiet space to sit, read and watch the waves - there is an adult only space on deck 15 but other nooks and crannies around the ship so if that's a worry - just get out there and explore - you will find a spot Disembarking was well run - although I was maybe last off since when I viewed my account - there were things on there I so didn't recognize - so almost 1.5 hours in line and getting things sorted at Reception - the young man assisting me was very professional just hard to find people to confirm that these charges were not mine - WATCH CAREFULLY THAT THE BILL YOU SIGN IS YOURS I managed to get injured in the scrum on the stairs going to the safety drill so missed most of the excursions - not a biggie as I have been to all these places before - did go on the Florence/Pisa trip which was a private one with AP Tours - Maurizio our driver was excellent and gave us our moneys worth Wont be doing Epic again - too many people and just too big - NCL is the line I have been on most and will definitely be going again just on one of the smaller ships Read Less
9 Helpful Votes
Sail Date: April 2016
I've got to be honest and upfront. My wife and I are not cruisers, nor do we plan on taking one again for a while. With that said, NOTHING the staff on board the NCL Epic did, nor the accommodations had anything to do with why we will ... Read More
I've got to be honest and upfront. My wife and I are not cruisers, nor do we plan on taking one again for a while. With that said, NOTHING the staff on board the NCL Epic did, nor the accommodations had anything to do with why we will probably not cruise again for a while. The simple fact is I would rather have the freedom to go where I will, when I want compared to being told that I need to be back on the boat at a certain time, etc. As to the boat itself... The Epic lived up to its gigantic name as anytime we docked near in port, ours dwarfed all others nearby. The ship is beautiful and clean, the staff are kind, and seemingly went out of their way to please us every step of the way. We stayed in a Spa Suite in The Haven, and it was worth every penny. Everything was first class the entire way. Marvin, our butler, and Muhammad, our cabin steward saw to our every need and knew us by name from day 1. As Haven members, we were quickly escorted to the front of any line, were given the choice of picking the best seats in the house for shows, and were able to use a dedicated elevator each morning when we left the ship. The Haven also offers you use of your own pool area, fitness, and restaurants, all of which are first class. We made good use of our unlimited beverage package, the use of the thermal spa, as well as our four free meals at the specialty restaurants (such as Cagney's.) The nights we didn't eat in a specialty restaurant, we found ourselves eating in the Haven Restaurant, where again, everything was top notch. We did not book any excursions through NCL, but rather by doing a little homework, I booked private guides for both Naples (where we went to the Amalfi Coast) and Rome (where we had an overview of the city and a tour of the Vatican) for half the cost NCL was charging on the ship. As an example, the Rome excursion with private tour of the Vatican was $1400 through NCL, where I found the exact thing from Miles&Miles for 700 Euro (for 4 people) which included the tickets to the Vatican. We did venture to the Garden Cafe for lunch and Taste for dinner one day, and after eating in the Haven Restaurant, we never went back to either. The Garden Cafe can best be described as a large cafeteria, which offers dull, uninspired food. Taste, while not as casual a setting, was just as average when it came to food and service. Now, this may come off as very snobby, but I can assure you that neither my wife and I are not. With that said, when you have the ability to eat in the specialty and Haven restaurants, there really is no comparison, so why do it? The only real knock (aside from the generic food from above, which I could live with) about the Epic would be the non-stop sales pitches they have for their extras. I get it, you're a captive audience, but it doesn't mean I want to hear it. The good news is this, once you get your bearings, you can easily avoid most of these places by popping up a deck moving to the other side of the ship, and then popping back down. All in all, if you're a cruiser, I imagine you would love the Epic, their staff, and all the action the ship offers. Read Less
5 Helpful Votes
Sail Date: April 2016
This cruise was to celebrate my 60th and my husband's 70th and our friends were travelling with us. It was booked as soon as it became available (20 months in advance)! We thought we were doing the right thing but we won't make ... Read More
This cruise was to celebrate my 60th and my husband's 70th and our friends were travelling with us. It was booked as soon as it became available (20 months in advance)! We thought we were doing the right thing but we won't make that mistake again!! It was booked for the itinerary as I have always wanted to visit Italy but we both had concerns about the Epic, re the size of the ship and all the negative criticisms oink general and on this site!! We booked balcony cabins. We then cancelled and re-booked 6 months later, losing our deposit, but gaining a reduced price, the ultimate dining and beverage packages as well as receiving an upgrade on our cabins. We also received another upgrade to mini-suites just prior to travelling. Well the cruise was an Epic Success! The sun shone us and the sea was calm for the whole of the cruise. From getting out of the taxi at the port in Barcelona to getting into a taxi at the port at the end of the cruise we had all had a fabulous time! We sailed through check-in! An hour after the taxi dropping us off, we had left our hand luggage in our cabin and were enjoying a drink in the bar to celebrate the start of our adventure! We couldn't fault the service we received from our steward, the waiters, the bar staff or any of the Norwegian crew. We were thoroughly pampered and looked after, the staff just couldn't have been friendlier or more helpful. We ate in all the speciality dining rooms, some more than once, and they were all were excellent. We dined in the Manhattan one evening and at The Cirque Dreams another and both were great. We breakfasted every morning at Taste, where again we received superb service and lovely food. As you've probably gathered by now the self-service restaurants were not for us! When we did use them, the food all looked good and what we ate was excellent but it was all like a bit of a bun fight! The Lavazza coffee shop was good too but needs more seating. Entertainment was all brilliant, so professional and entertaining, couldn't fault any of it. We saw Priscilla, Burn the Floor, the Bee Gees and Men of Motown. Re the ship........The only real wow-factor for us, was when we walked into our cabin the first time, it was fab, plenty of storage, comfy bed, nice sized balcony. We had no problems at all with the bathroom arrangements. Loved the large shower area. Really missed an Atrium! Sadly on the Epic the Atrium is an epic disaster as it doesn't really exist! The Casino is far far too large, what a waste of space! Indoor area which really could have been put to better use, as in more seating for social/bar/coffee areas which I would imagine could be a real problem with an inclement weather cruise. Lack of outdoor decks was strange too, they're occupied by lifeboats on the Epic! Only place we visited where service was slow and food mediocre was O'sheenan's. One visit was more than enough. Thoroughly enjoyed our cruise, but our next will, I'm sure, be on a smaller more conventional ship. And will be with Norwegian as we love the free-style approach. Loved the itinerary but then that was why we chose this cruise. Didn't use Norwegian for our shore excursions, they're far too expensive. We did our own thing In Sardinia and Scicilly. Not a great lot to see in Cagliari but we enjoyed walking round the city and the port. Scicily blew us away beautiful city which we toured in a tuc-tuc. We used Can't be Missed Tours for our trip from Naples, visiting Pompei, Sorento and Positano. Great value for money and very interesting and informative tour guide. We got the shuttle bus, local bus and train into Rome, very doable and very easy. Enabled us to see and do exactly what we wanted to. In Livorno we went with Tuscany Bus Tours, incredible value at 38€ each, they took us to Florence and Pisa. Great guide Chiara who was brilliant throughout. Really couldn't fault them. Read Less
5 Helpful Votes
Sail Date: April 2016
A great first cruise for us, the kids were kept amused which gave us plenty of free time but even us as newbies found some faults. We absolutely loved our very first cruise and cannot wait to do another, there was so much going on on ... Read More
A great first cruise for us, the kids were kept amused which gave us plenty of free time but even us as newbies found some faults. We absolutely loved our very first cruise and cannot wait to do another, there was so much going on on board most of the time it kept us very busy. The kids clubs were amazing and our kids had the time of their lives! We did find that all the best entertainment was on on the same night which is bad planning as we were torn between so many good choices and ended up missing out on shows due to kids club times etc. A great ship but if you were not a returning cruiser you soon knew it at the bar, we were often ignored over latitudes members ( due to the different card colours) one time I even walked away as it had been ten minutes and they were making it obvious (Spice H2O) even others commented that I was being ignored! Everyone pays everyone gets good service, End of! Room a bit small for a family of 4, we saw 2 berths room that were twice the size of ours in the same catergory? Our cabin steward (June) was amazing and made us feel very special. Cirque, Teppanyakki, and Moderno were all well worth the extra money. My son had an amazing birthday on board too which all the staff went out of their way to make it extra special. We will return to NCL and the Epic was a great holiday and our few issues didn't stop us have us having the best time. Washy Washy, Happy Happy!!!!! Read Less
8 Helpful Votes
Sail Date: April 2016
We embarked on our cruise in Barcelona. It was very quick and smooth we checked in at 11.00 am. Within 40 minutes I was on the top deck with a "Moscow Mule" in my hand relaxing. Apparently other people had a 3 hour checkin so we ... Read More
We embarked on our cruise in Barcelona. It was very quick and smooth we checked in at 11.00 am. Within 40 minutes I was on the top deck with a "Moscow Mule" in my hand relaxing. Apparently other people had a 3 hour checkin so we were lucky. Our cabins were not ready until 1.30 pm but that did not bother us. It was a full ship so the crowds of people at breakfast and lunch was mad. It's no wonder some of the staff looked depressed. We tried Taste 3 nights. I am a vegan and had pre booked my meal. I got dry rice and broccoli. It looked like prison food. On the second night I had pre booked my meal again and was given dry rice and broccoli. Lack of imagination and flair shown. It was supposed to have been vegan lasagne. I complained to a manager about this and was promised a fab meal the following evening. Firstly my vegan starter contained fish. I was then served instead of rice, cous cous and broccoli. The service was slow, I had to request that our water glasses be refilled twice and I had to ask for more wine twice. I was given a vegan slice of cake as compensation. It didn't make up for my disappointment. From then on we ate in the Garden where there was plenty of salads and choice. My only complaint here is that the meat salads were stored beside the vegetarian salads and kept contaminating the vegetarian salads. I told the manager about this and suggested that the salads be stored separately but she didn't really take me on. The onboard entertainment was good, there was always something happening. Luckily I had my drink package included in my price as drinks are very expensive. My husband doesn't drink but he couldn't even get a free cappuccino. We had pre booked Priscilla before we went on the cruise but when we got into the theatre my husband had to stand throughout the production as there were not enough seats. When seats are booked the seat numbers should be assigned to the relevant cabins. It wasn't fair that he had to stand. The library on board doesn't not contain many books for the size of the ship and number of passengers. We paid our service charge but many people we spoke to were not paying theirs. I felt that this was very unfair. Why should we pay if everyone isn't made pay the charges. The service charges should be compulsory or should be built into the price of the cruise instead. We did not take any of the ship organised excursions, we did our own thing. We had great weather, only 3 dull days during our trip. The dress code was casual. All in all we felt that we got good value for money and would have no hesitation in booking a Norwegian cruise again. Disembarkation was flawless, quick and painless. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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