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4 Helpful Votes
Sail Date: April 2019
We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a ... Read More
We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a few times already and decided to book the Epic because of the the stops in Tortola and Great Stirrup Cay. Two places we had never been. The other stop was St. Thomas. We were excited to get down to Orlando and get out to sea as it had been a long winter and both of our jobs were ramping up for a busy summer season. What a surprise we were in for. Below is my review that I sent on my survey. I'm not a cruise newbie by any means. This was my 7th cruise. It was our first time on Norwegian. To be honest something just seemed off from the get go. The Norwegian staff at embarkation in Port Canaveral was rude. The man telling us what counter to go to, actually rolled his eyes at my husband because we stepped too close to spot 23 rather than 22. Everyone was jammed in and there was no where we could go, so we fanned out as the clerk finished with the group in front of us. This man rolled his eyes in disgust and looked at me and said, i told you to go to 22. He was an unpleasant piece of work. ! Next, we walk down to find a place to sit at the port before they started boarding and there were so many seats reserved for "priority" guests, that there was no room for those of us low lifers that were not priority. The woman who wouldn't let us sit in the priority section was completely ignorant and rude. We've never experienced such a ridiculous boarding of a ship. The staterooms were not ready, everyone was crammed into the Garden Cafe like cattle, with again no where to sit and we were stuck with our carry on bags. The whole process was poorly executed and indicative of what was to be an ongoing theme the entire week. We nicknamed this experience the Epic Failure. Once we got to the rooms, we found the layout utterly disgusting. This is our fault for not researching, but who wants a bathroom area split from the shower and separated by a curtain from the sleeping area? Disgusting. I thought Norwegian was upper crust of the cruise industry. Once I saw this, I doubted that and was only provided more proof as the week went on. NCL advertises the free style cruising, but dining areas are always packed and crowded and you wait forever! The way you have to reserve seats for shows and plan reservations just to see them is ridiculous. We were told by hosts at the restaurant doors that we had to have reservations, but you couldn't make reservations online. I called the dining number to make a reservation and was told I couldn't make a reservation. Our other issue was the constant up charge for everything. You want to see a cool show, up charge. You want to use the hotubs in the spa, up charge. You want to set foot in the ice bar, up charge. You want a full face mask for your snorkeling expedition, up charge! I mean seriously, it became our running joke. There were not many fun free activities. Not everyone wants to get drunk. The open air spaces were totally lacking. Come on, you have 4000 people on the ship and you cram them all onto one upper sun deck and one pool deck? There were hardly ANY open chairs in any of the open areas. We spent half our time holed up in a small area near the humidor lounge just to find seating and to stay out of our room. The whole atrium is stuffy and crowded. We tried to make reservations for the Escape the big top game and couldn't get in, we tried to see the musicals and could only get late late times and frankly the whole entertainment crew just seemed off and tired. Speaking of crew and staff, I was rudely and literally yelled at by some bus person on the Garden Cafe straight out over the bridge who told me I should go down stairs to the Italian restaurant instead of waiting for an open table. He then took his time to clear the 20 dirty tables that were in the area. I wasn't leaving that deck and losing touch with my husband, sorry. The only positive encounters I had on the ship with the crew were the interactions we had with Borgy our room steward (who by the way is the sole reason I do not give this sailing an absolute fail rating) and the young lady who greeted everyone in the cafe (washy washy, yummy yummy, coffee coffee) and a lovely woman who took some time to talk with us each morning and literally brought us juice to our table. The rest of the crew just seemed surly and angry at the world. We just didn't have that feeling of being welcome that we have on other cruise lines. Now, let's talk about the worst of it. Debarkation day. What an ABSOLUTE disaster!!! We literally spent 2 hours in a stairwell trying to get off the ship with all of our luggage. We were on Deck 11 trying to make it to Deck 6 and could not get an elevator so we decided to hoof it down the stairs. No big deal, until we were stuck at Deck 9 and could not get down any further. People were fighting. Babies were screaming. All we wanted to do was get off that god awful ship. Then when we finally go to the right deck, someone told us we had to go down to deck 5. We then had to march the entire length of the ship in some mouse trap maze and back to where we just came down from, go through security and then deal with more security in the port. The entire process to get off your ship was over 4 hours! There is something really wrong there! What if you had had an emergency at sea?? I would be scared for my life. You can’t handle embarkation or debarkation, how would that crew handle a disaster? With all this in mind, I am not saying we would never sail with NCL again, but it would have to be one absolute hell of a deal and never ever, ever again on the Epic. That ship ought to be sent that ship to the boneyard. Read Less
1 Helpful Vote
Sail Date: April 2019
We've been on 12 cruises with all different cruise ships in the past. We will never go with NCL again. It is clear from the way they treated the paying guests of this cruise that they are in it to gouge the customer and offer as ... Read More
We've been on 12 cruises with all different cruise ships in the past. We will never go with NCL again. It is clear from the way they treated the paying guests of this cruise that they are in it to gouge the customer and offer as little service as possible. There were enormous lines for EVERYTHING. You could barely move in the public areas of the ship because of the number of people crammed in waiting in line for bars, restaurants and entertainment venues. You would have to wait in a line 3-4 people deep just to get a drink (almost anytime of day or night), and it was much, much worse for restaurants. Even the buffet had lines of 10 mins or more just to get a burger, with no seating available once you finally got some food. The main dining room offered the exact same lunch menu every day it was open AND it wasn't very good. They've made the cabins so small (we had a balcony) that it wasn't even fit for 1 person to be in. There was only one tv (non news) channel and one nonpay movie channel (which wouldn't have been a problem had we been able to get into a show which we did not). It was a 7 night cruise with only three stops (one of which was their crappy overcrowed island which you had to tender for). There were no spaces left on the popular excursions even a month in advance. Their internet service package was a joke. Most of the staff were barely polite in the dining areas and some of the ship's officers were down right rude. We couldn't wait to get off of this cruise but they even made that a hassle. It took us 2 hours and 30 minutes to get off this ship! They had passengers in a line that winded around the ship several times carrying our own luggage to get off! Definitely do not recommend this cruise! Read Less
1 Helpful Vote
Sail Date: April 2019
This cruise was given to us from a casino, we chose to take this one because the port was convenient to us, and we had never been to the Caribbean. Because both of us got a "free" cruise, we combined the two and upgraded to a ... Read More
This cruise was given to us from a casino, we chose to take this one because the port was convenient to us, and we had never been to the Caribbean. Because both of us got a "free" cruise, we combined the two and upgraded to a balcony cabin. The ship was extremely crowded. The smoking area and main pool bar, was at the kiddie pool area, We paid for an all inclusive drink package: did not cover water bottles, but we were given casino drink cards that did, while you were in the casino. We also paid for 3 specialty dining package: there were no pretravel reservations made for the specialty dining and we just happened on someone making reservations for passengers on the ship, so we stood in line and made those ourselves, with no idea what the different restaurants offered. All of the specialty restaurants we ate at had superb service. The food at the Moderno (Brazilian) was good, but the menu says they offer so much more than they brought around, and they were extremely slow in bringing the selections. The buffet offered very bland food, unless you had the chefs cook-to-order food, at the stations that offered that, or you ate at the kiddie food stations, that food was always fresh and hot! We met many passengers that only ate hot dogs and macaroni and cheese and french fries that whole cruise...what does that tell you? The buffet shut down at 9pm. The only 24 hour dining option, O'Sheehans, shut down as well, and if you wanted to eat or have a drink in the wee hours, you could choose from the weird sandwiches and pastries they left on the counter, no restaurant service. Room service was also 24 hours, but we didn't want to try and eat in our room, didn't think there was sufficient space. We ate(not really) at Taste, one of the complimentary main dining rooms one evening. The service was mediocre, the food we ordered was wrong and the steak was purple raw, we walked out of there, without taking one bite. We advised the supervisor, and he made us reservations for a later time, and assured us it would be better, we didn't go back. There were other passengers that complained about the raw steak too. The entertainment on the pool deck was poor. We played bingo once, basically to pass time. We paid for our tickets, and when we got in, noticed there were kids in there, the kids were allowed to play, FOR FREE. with their parents, and allowed to win...guess who won?! the kids for the most part won the bingo and the gift prizes, 2 of the 3 kids picked their own parents' tickets for prizes...hmmmm. That was insulting to the people who paid to play. We didn't play again. The casino was extremely outdated, as far as the slots that were offered. There were a select few newer games, and those were rarely available. We also witnessed a few jackpots, and seemed to be the same people...another hmmmm. Table games were abundant, but closed seemingly early. There were times when there was not one attendant any where in the casino. I watched a passenger win $1900. on a slot at 7 am, and had to wait for someone to pay him until 9:30 am...needless to say, he was not happy. The cabin stewards were extremely friendly and helpful. The cabins were clean as far as bathroom and linens, but there were visible hand and fingerprints on the closet doors from who knows how many previous cruisers and I can't imagine what germs lurked there. The shore time was extremely short, when we did finally get to port. Seemed as though it was very rushed. We were at sea 95% of this 7 Day cruise. We did find it easy to get off and on the ship at the different ports. The shopping was fun and different, if you like that, but a lot of the stores were not handicapped accessible. The last port, which was the ship's private island, was accessible by tender only, so the passengers in wheelchairs were not able to go. Just putting that out here, because we thought that was crappy. My husband was excited to see the waterslide and pools on the island, until he realized that was another ship's island, and our island was the dirt patch on the other side, with lighthouses. You had to pay for chairs to sit on the beach, and all excursions were cancelled at that stop due to weather conditions, and you weren't told that until you got to the island, by tender. We booked a shore excursion, or so we thought, in Torola, through the interactive tv, which we really wanted. When we didn't receive tickets for it, we enquired at the excursion desk, and were told that we had to sign a release form(which was not mentioned, when we booked), and now it's full. Basically, sorry for your luck. Very disappointing! I guess we are just out that $50. credit. It was all around an expensive disappointment, even though we were given the cruise from a casino, it was extremely costly and we will never sail Norwegian again, even for free!!! And free is not free! Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise for my 50th Birthday. It was the first cruise for both of us and I was very nervous because of reading a lot of negative reviews. But we had a great time! We knew there would be crowds and lots of kids because my ... Read More
We chose this cruise for my 50th Birthday. It was the first cruise for both of us and I was very nervous because of reading a lot of negative reviews. But we had a great time! We knew there would be crowds and lots of kids because my birthday was the week before Easter, so we booked a Spa Balcony room so we would have a quiet retreat. Best decision ever! We truly enjoyed the thermal suite and never found it to be overly crowded. We had the UBP and three nights of Specialty Dining. We chose Le Bistro, Cagneys, and the Cirque Show. Food and service was great in all three! We enjoyed the shows, Priscilla, Burn the Floor, and the Epic Beatles in the Epic Theater. Unfortunately we did not get to the smaller venue to see the Beatles in the Cavern Club in time to get seats, which was our own fault. We had great food and service in both of the main dining rooms and also in O’Sheehans. Loved the wings!!! Our room steward, Jingles, was amazing! He kept our room and balcony stocked and spotless at all times and made the best towel animals! We were fortunate to get extra time in Tortola for planned maintenance on the ship. Wished the port time in St. Thomas had been longer, but it’s just a good excuse to go back. Great Stirrup Cay was fabulous. Rented a clamshell near the tacos and tequila... need I say more?!? We will definitely be planning more cruises with Norwegian! We loved the freestyle cruising concept. We honestly had nothing to complain about. We heard all of the horror stories about embarkation and debarkation, but we were on the ship within 45 minutes of our arrival at the port and walked off with our luggage before 7:30 a.m. Truly one of the best vacations we have ever been on! Read Less
2 Helpful Votes
Sail Date: April 2019
My husband and two kids age 5 and 7 and myaelf cruised with a family group of 10 ranging in ages 5-80 to the eastern Caribbean. We all had a blast. The kids loved it and want to go again. They didn’t do any of the kids club stuff, wanted ... Read More
My husband and two kids age 5 and 7 and myaelf cruised with a family group of 10 ranging in ages 5-80 to the eastern Caribbean. We all had a blast. The kids loved it and want to go again. They didn’t do any of the kids club stuff, wanted to stay with us. They had a blast eating whatever they wanted each day and swimming all day. We all wanted to stay another week and would go again. The Epic was a great ship and didn’t feel overcrowded like I was worried it would during Easter week. They did a great job having enough to do and open space for the amount of people it holds! I will try to cover below everything I wanted to know before going. Embarkation: quick and painless. We arrived around 11:45am and the line moved quickly. We were all checked in, had stopped at our room and were laying on the pool deck by 1pm. Food: excellent! I thoroughly enjoyed the meals each night and couldn’t stop talking about the quality. I’m an experienced foodie and still rate it very high. We ate mostly at Garden Cafe buffet for breakfast and lunch and Manhatten Room for dinner. Also tried Taste. All were excellent. Buffet had so many quality choices including amazing salad bar, and freshly made to order pastas, noodle soups with veggies and omlets. Entertainment: wow! The Beatles band was a hit for all 10 of us and so much fun singing and dancing. Burn the Floor was amazing and so were the comedians, dueling pianos and other bands that played at dinner, pool deck and at night. Never a lack of fun entertainment each night. Cabin: always clean and even though it was small there was lots of storage space. My 5’11” husband found the beds a little short. Balcony was spacious and perfect for us. I liked how the shower was separate from the toilet. Room steward was very nice and attentive. Did a great thorough job. Excursions: took taxis on Tortola and St Thomas to beaches. Gorgeous water and sand. $8pp per way. Very reasonable. Felt safe. tried to do stingray excursion on private island but it was too windy so seas were rough and we didn’t go. Beach there was great and plenty of chairs. Could have used umbrellas and more chairs with shade but it’s so windy there I can see why they don’t have umbrellas. They had palm trees scattered for some shade. Other: Pools are open as soon as you get on the ship so if you have kids with you, wear your bathing suits. Make tender reservations ASAP when you can. We were told morning of that next available tender was at noon! I didn’t make a reservation because I figured we could just walk on. The night before we got on the ship we stayed at the Radisson Resort at the Port. Fabulous hotel and restaurant and great pool. Would def stay there again and even add an extra day to just swim and enjoy it more. Shuttle to cruise booked through the Radisson but had to wait over an hour from our reservation time. Next time would skip that and take an Uber. The Epic was a fabulous time for all ages and we’d all go again! Read Less
1 Helpful Vote
Sail Date: April 2019
Overall, this was one of the more average cruises I have been on. Everything was clean and well kept and I had a lot of fun. However, I think I would have had fun no matter what as I went with a group of 8 friends. Below I will list ... Read More
Overall, this was one of the more average cruises I have been on. Everything was clean and well kept and I had a lot of fun. However, I think I would have had fun no matter what as I went with a group of 8 friends. Below I will list pros and cons: Pros: -Clean -Mostly friendly staff -Drinks were made well -Food was tasty and always cooked well -Entertainment was great -Freestyle dining option Cons: -Disembarkment was AWFUL!!! I could write an entirely negative review just for this process. It is the last thing I remember about my trip and makes me not want to go on this cruise line because of it. No one was being told where to go. We were told for "easy disembarkment" to go to the 6th floor with all of our luggage. It took 35 minutes just to get in an elevator. once we got to the 6th floor, we realized that was because the floor was so packed that people could not even exit the elevator. Everyone was in a cluster and had no idea which way to go. Families were getting separated because everyone was cramming in. The lines went from one end of the ship, to the other end, then back to the middle!! No one was around to explain where to go. If there had been an emergency, no one would have been able to get off the ship in a timely fashion. We arrived to the floor only 20 minutes after we were allowed to leave the ship and ended up waiting in line to leave for over an hour. -Great Stirrup Cay tender- was not told we had to schedule a tender boat to get from the ship to the Bahamas at our last stop until the day before, so our tender was not until 10:30. Because of the weather, we did not even get to the island until almost noon! I wish this information would have been made more clear at the beginning of the trip so we could have arrived at the island earlier. -BUSY! Ship was very busy all the time. People would arrive at 5am to the pool deck to save chairs and not come back to their chairs for hours. We arrived at the pool deck on at sea days no later than 7:30 am and we always had to sit at the outside dining chairs. We could hardly get into the pools because they were PACKED with children and the adult only area pool was tiny. - Only one dining issue at the noodle bar- we had 8 people and made a reservation for it. When we showed up, they put 6 together and 2 at their own table. We did a group trip to hang out as the group. They should have either informed us ahead of time about the seating, or sat us 4 and 4. It took 15 minutes of back and forth to even get the two sat right next to the larger table. All in all, decent trip and we made the best of all the cons. I will no longer be going on ships this large, however. Read Less
2 Helpful Votes
Sail Date: April 2019
This was the worst cruise we have ever taken, to many people on this ship and not enough staff. It would take over 30 minutes to get a drink at any of the bars on the ship. The ship was dirty, no one taking drink orders at the adult ... Read More
This was the worst cruise we have ever taken, to many people on this ship and not enough staff. It would take over 30 minutes to get a drink at any of the bars on the ship. The ship was dirty, no one taking drink orders at the adult pool, the food was the worst and to get into a specialty restaurant was impossible. All of the shows were sold out and you could not get into them if you didn't go an hour early for them. Everything was closed during the day, unable to get sushi until 5:30 and then you would have to wait over an hour. It was not fun and all we could not wait for it to be over. The brazilin steak house was just nasty, if you go there tell them no salt, it was so bad. I would never take this cruise again much better things to spend my money on. Read Less
5 Helpful Votes
Sail Date: April 2019
My wife and I just completed a 7 day cruise on NCL’s ship the “Epic” (April 13-20, 2019). The cruise was out of Port Canaveral. We were extremely disappointed. As a former U.S. naval officer, I know the problems we encountered were ... Read More
My wife and I just completed a 7 day cruise on NCL’s ship the “Epic” (April 13-20, 2019). The cruise was out of Port Canaveral. We were extremely disappointed. As a former U.S. naval officer, I know the problems we encountered were not the result of the ship’s design or condition or even that of the crew. It must rest solely on the shoulders of the officers. I have been on more than 20 cruises including Carnival, Princess, Celebrity, Royal Caribbean, and Norwegian. This cruise was the worst I have been on. The most notable problem is the general lack of supervision by the management team. This has allowed a number of problems to fester. Taken in their totality, these minor problems add up to a poorly run cruise ship. Examples of these minor problems are discussed below. When we got into our cabin, there was something obviously wrong with the beds. The mattress pads are designed to be zippered onto the mattresses. Ours were not attached to the mattresses because they were mis-shapen (shrinkage from washing?) and would not fit. Instead, the mattress pads were turned upside down and more or less centered on the mattresses before the sheets were added on top. Not only could you feel the unevenness of the pad underneath the sheet, but they moved and bunched up during the night if you moved in the bed. After going to guest services and explaining the problem, a housekeeping supervisor checked the situation and new pads were properly placed on the bed and zippered into place. The cabin steward knew the pads were not placed on the bed properly and would not fit. But obviously this is a condition that is lived with by the crew. It is a problem that is so frequent it has become “normal” to just make do and hope the guest doesn’t complain. Another example or poor supervision is the cleanliness of the public areas around the deck. At certain times throughout the day crew members would go around to pick up the numerous glasses, cans, plates, and towels left behind on or near the deck lounge chairs. In between these “assigned” times, crew members would walk by and not bother to pick up the mess. This has lots of ramifications. One being that clean towels are not always available because they are not washed throughout the day, only when they are gathered up. Another is that that you do not know if a chair or lounger is being saved or not because used towels are on the chairs. Finally, how relaxing is it to look at a mess (plates, glasses, and cans on the deck) when you are trying to catch a few relaxing moments? The crew needs to be in a constant cleanup/pickup mode of operation. Officers walking around and observing the mess should ensure resources are made available. But more importantly, a crew mind set needs to be established so they do not have to be directed to do the correct thing. Once again, inadequate management oversight and training of the crew is the problem. While watching an evening movie in the Spice H2O area I needed a cold Miller Lite. I walked up to the area bar where several guests were already waiting for service. The bar maid was cleaning the bar by moving all the liquor bottles and bar supplies to wipe everything down. She did not pause to see if she could get a beer out of the cooler or even smile and tell us she would be right with us. Another couple walked up an asked if they could have a couple wine glasses for their bottle of wine they were holding. The bar maid did not respond or even look at them. She just continued cleaning the bar. By this time there were 6-7 people just standing there waiting for some service. The bar maid obviously forgot or did not know why she was there. It wasn’t to clean and set up the bar, it was to make the customers happy. No officer or management was around, just this one person ignoring the guests. Having another bar tender present would allow both things to proceed uninterrupted. But again, the crew member thinks this is just normal operations. When she is ready, she will attend to the guests. Period. On 3 different occasions, the ice machines in the Garden Café buffet area were either not working or empty of ice (1 out of 4 may have been working). I even mentioned this to crew members placing glasses in the drink area. Nothing was done. Usually the same area had drink dispensers that were out of drink mix and only water came out of the dispensers. This inattention to detail is again the result of low expectations from the management team. Finally, the ultimate example that Epic’s management team has no clue on how to run a cruise ship. Disembarkation for self-assisted guests was a fiasco. We stood along with hundreds of other guests in the stairwells waiting to get off the ship for over an hour. No officers or management was anywhere to be seen. Not only was it just a disembarkation left to happen on its own, it was a serious safety issue if medical help or an emergency occurred and people had to get around the ship. The stairwells were totally blocked by people wanting to get off the ship. The only announcements came from the Cruise Director who read from a script saying what color luggage tags could now leave the ship. It was a total farce. Could this be the first time this ship ever had guests disembark? This next concern may or may not be related to the management team. I have not decided the cause, but the food onboard this vessel was at best, mediocre. The Chinese restaurant was anything but Chinese food. It was bland and tasteless. The food in the buffet was always the same and also uninspired. We did have 3 good meals. The Japanese steak house (Teppenyaki), the French restaurant (Le Bistro), and the meal served before the Cirque de Dreams show in the “tent” were very good. I looked at the history of the Norwegian Epic when I got back home. It has had more than its share of serious mechanical problems and other issues like hitting a mooring while docking, guests and crew members falling overboard or dying onboard. Norwegian needs to change out the entire officer staff of this ship in order to turn its dark past around and make it worth the money. It will take drastic measures to fix this ship. I may continue to cruise with NCL on other ships, but only if the problems I encountered on the Epic haven’t spread to the other NCL ships. Attention to detail is a mind set. If the crew and officers don’t have it, it is not being demanded at the highest levels of the Company. In my opinion there is a model of success in the cruise industry. The Carnival cruise line has over the last 10 years or so created a cruise line that far exceeds expectations. The food is some of the best I have experienced onboard a cruise ship. The crew is always smiling and ready to do what it takes to make the cruise a success. Norwegian can learn a lot from Carnival. Read Less
2 Helpful Votes
Sail Date: April 2019
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were ... Read More
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were friendly-comedians were hilarious-food allergy attendants were very knowledgeable- main dining restaurants were very good- The Beatles musicians were fantastic The bad: The shows were terrible and there were no family appropriate show options. All of the game shows were held in the attium where the seating was cramped and it was difficult to hear. The casino was right in the middle of the ship so you had to walk through smoke to get to restaurants, shops, etc,. The few options that were family friendly cost an additional fee and were always booked. Disembarkation was the most unorganized thing that I have ever seen. Lines in every direction without any guidance from staff. It took us three hours to get off the ship. We were oin our disignated area at 7:45 when rhey called for us and did not get through customs until 10:45. It was a complete nightmare people breaking in line and no one there to direct you where to go. When we asked where to go we were told to follow the line. The design of the staterooms was terrible. The toilet area was tiny and and there was no privacy. My husband and I kept waking each other up because the toilet was so loud when flushed. The bed was wide, but it’s curved which makes it shorter. I am 5”8 and my feet were hanging off the end of the bed. The ugly:The ship was dirty- our stateroom 11179 was disgustingly filthy. When we entered our stateroom there were crumbs on the bed, the floor and the carpet was stained. We asked our steward to vacuum our room and he apologized and cleared the crumbs. I noticed a stain by the bed where someone had thrown up on the wall and it had obviously ran down to the carpet. I showed the wall to our steward and he said “oh that is an old stain, but I will try to clean it”. As he was cleaning the stain and the dead bug that was smooshed on the wall he picked up a sleeping mask and handed it to me. I explained that the mask did not belong to me and he apologized. In summary, I will continue to cruise , but I will never go on the Epic again. Read Less
2 Helpful Votes
Sail Date: April 2019
Why too many guests for the size of the ship. There were not enough pool side chairs. No sitting in the buffet area. The disembarkment was a disaster. I have always self check out, the time given for this was between 7:30 and 8:300. ... Read More
Why too many guests for the size of the ship. There were not enough pool side chairs. No sitting in the buffet area. The disembarkment was a disaster. I have always self check out, the time given for this was between 7:30 and 8:300. We left our room at 8:00. Took over an hour and a half just to get off the ship. Where was the pool??? The only pool was kid size, the adult pool was smaller than my truck. The service and food in the Manhattan room the first night was the worst. It did get better on other nights. My wife has limited mobility, not handicap. Trying to find seating at lunch and breakfast was very difficult, too difficult for a cruise. The time moving, very slowly, through the disembarking was way too stressful on her. THIS IS THE LAST TIME I WILL TAKE THIS SHIP!!!!! Taking NCL is questionable, if this is the way they run a ship. Read Less
1 Helpful Vote
Sail Date: April 2019
We were on the Epic Spring Break and we were very, very disappointed! First, our room was a sardine can...you walked in and the toilet was on the right shower on the left...sink at the foot of the bed. TINY, TINY....to get to these rooms ... Read More
We were on the Epic Spring Break and we were very, very disappointed! First, our room was a sardine can...you walked in and the toilet was on the right shower on the left...sink at the foot of the bed. TINY, TINY....to get to these rooms it was like a corn maze!! The balcony was nice..good size. Another big WHAT, REALLY...you couldn't order certain drinks at the restaurants. We've been on 12 cruises we have never had that happen. Also, they had a convenience charge of $7.95 on room service. Entertainment was Great!! You have to know to make reservations for EVERYTHING! Not so Freestyle!! There were not enough chairs on the decks for sunning. The layout.....not enough open decking....near the ice bar and piano bar there was a very narrow passage...two people at a time and this is a main area on the ship. He casino is huge and open to the others floors all the smoke came righ tup and down in the dining area. Learned the first nigh not to eat there. Cagney' Steak was fabulous. Also, to tender off to the private island you need a number!! We didn't get off until 12:30. It was terrible, we ended up with chairs in the back on the private island looking at the back of other chairs. Over all we'd never go on this ship again and we'd rethink NCL! Read Less
3 Helpful Votes
Sail Date: April 2019
I was hesitant to book this cruise based on some bad reviews. I’m glad we did. I have cruised many times in the past mostly with Royal Caribbean so this was my first time with freestyle cruising. The cabins were standard balconies and ... Read More
I was hesitant to book this cruise based on some bad reviews. I’m glad we did. I have cruised many times in the past mostly with Royal Caribbean so this was my first time with freestyle cruising. The cabins were standard balconies and exactly what we expected but our cabin steward, BJ was fabulous. Very friendly and accommodating. We had an aft facing balcony on deck 9. My husband thought it was a little loud due to the rear propellers, I personally didn’t mind. I enjoyed the variety of restaurant choices and the food everywhere was delicious. Not sure I like not having a set dining time and table but that’s just personal choice. It’s nice to get to know your waiter. My only real complaint was the necessity to tender at 2 of our 4 ports. Lengthy process that really limits your time ashore. I would definitely book a Norwegian cruise again but would avoid tender ports. Overall our group of 4 adults in our 50s had a wonderful time. The age group was compatible and we met a lot of great people. Shows were great, staff were unfailingly friendly, food was delicious, bars were not overcrowded. Don’t listen to reviews that claim differently. Read Less
2 Helpful Votes
Sail Date: April 2019
We like ships wth no more than 320O passengers. Have sailed various lines in the last 10 years. Decided to try a bigger ship. A mistake. Too many passengers and too many had complimentary drink package. So the ship,was full of too many ... Read More
We like ships wth no more than 320O passengers. Have sailed various lines in the last 10 years. Decided to try a bigger ship. A mistake. Too many passengers and too many had complimentary drink package. So the ship,was full of too many drunks, mostly ages 35-55 who were loud, disruptive, particularly in dinner dining rooms. If you don’t have a reservation for dinner you will wait in a line. Couldn’t see a show because you needed a reservation and none available. Ship is a floating bar/casino. Our cabin (category B.B.) was in a good location considering there were only 2 elevators (forward and aft). Cabin design was the worst, many other passengers said the same thing. Entering the cabin the toilet was on one side, shower on the othe. Sink,medicine cabinet was at the foot of the bed. 2ft between foot of the bed and vanity area. Very poor lighting. We were always bumping into each other. Crew was really great and food was better than average. Will never sail this ship again or recommend it Read Less
Sail Date: April 2019
My husband and I had never been on a cruise before and we definitely will be back! So I guess we can’t make comparisons. The staff and crew were friendly and helpful. The food was so awesome and the choices were great! We ate at three of ... Read More
My husband and I had never been on a cruise before and we definitely will be back! So I guess we can’t make comparisons. The staff and crew were friendly and helpful. The food was so awesome and the choices were great! We ate at three of the specialty restaurants with Moderno being our favorite. I have to have a gluten free diet and they had it noted. I didn’t even have to mention it. Lots of places make you feel like a freak when you have dietary restrictions. They even had special bread, which I didn’t expect. We saw several shows including the Cirque Epicurean show. Dinner is included and I think it was my favorite show! Burn the floor, Priscilla and the Beatles show we also saw and they were great! A really nice surprise was the awesome band in the Cavern Club? I believe the name was Blue 4? I apologize if I have it wrong because they are wonderful. The ship is like a city on the ocean. The cruise director Mandy is adorable and has a great voice for the announcements. She truly was born for that position! The one thing that was not great was our Best of Ocho Rios excursion that we bought through Norwegian. I won’t go into details, but I expect it to be up to the same standards as the cruise if I buy it through them. Thanks to all the staff and crew of the Epic for making our thirtieth Anniversary Epic! Read Less
2 Helpful Votes
Sail Date: April 2019
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it ... Read More
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it came out stone cold. Food had no flavor. At the pub they serve your food in a metal basket sitting on a piece of paper which made it impossible to use a knife. We enjoyed our excursions. The cabin steward was terrible. She did not listen to our requests. The room was a nightmare. It was embarrassing as you could see through the glass. The beds were as hard as a rock. The only real plus was the unlimited beverage package.The casino was tight. I figured I would have earns some perks for the amount of money I spent. Other cruise lines have given me free cruises, wine etc.We will never sail Norwegian again. We prefer Carnival. Read Less
1 Helpful Vote
Sail Date: April 2019
first Norwegian cruise ! choose the Epic for the studio rooms for solo travelers - the room is perfect for one person and the use of the studio lounge was nice = met a lot of nice people there as well as on the ship - the shows were ... Read More
first Norwegian cruise ! choose the Epic for the studio rooms for solo travelers - the room is perfect for one person and the use of the studio lounge was nice = met a lot of nice people there as well as on the ship - the shows were great [as usual ] - my only complaint was that the food I ate at several restaurants was cold and had to be returned - this was at the Taste, Sheehans Pub & grill and the worst was at Stirrup Cays buffet - the hot dogs, and hamburgs were cold as well as the corn on the cob [also tough and not sweet ] - found the pools to be small for such a large ship !! also the food at Shanghais was also cold & sent back - I've been on 3 different cruise lines on 5 cruises and this was my first encounter with being served cold food - as I said I like the solo room and the price !!!!!!!!!!!!!!!!!!!!! Read Less
1 Helpful Vote
Sail Date: April 2019
We choose this cruise because there were no cruises that were 7 days leaving out of New York during the time we could go. I have been on many cruises, NCL, Carnival, Royal and this by far was the one of my least favorites. The ship ... Read More
We choose this cruise because there were no cruises that were 7 days leaving out of New York during the time we could go. I have been on many cruises, NCL, Carnival, Royal and this by far was the one of my least favorites. The ship it's self was ok. I didn't like the fact that there was only 2 banks of 8 elevators, unlike other ships of the same size which have 3. There was many times that I had to let the elevator go by because it was totally full and this wasn't just on embarkation / disembarkation times. This ship is an older ship from the time when there wasn't the ultimate beverage package being sold. The one large single bar at the main pool deck was ridiculous. It seriously would take 15 minutes to get a beer. The bar tenders were tripping over each other in this bar, just not a real good setup. Also on this ship, this was the first time on any cruise that we were not allowed to drink drinks while in the pool. I mean I totally get the no glass or bottles but a plastic cup, really? The lifeguard was telling people that they had to leave the pool to have a drink. The other thing on this ship, not all but a good part of the crew that I interacted with did not seem to be happy. I know they work long days and they work very hard but other ships I have been on they were happy to help or faked it well. The Cabin I had was alright, the whole bathroom setup was not the best but it worked, my wife hated it though. The dining was above average in my opinion. We went to Cagney's, Teppanyaki and the Brazilian steak house and they were all great. We loved the sushi bar as well as the Taste dining room. One thing that we really liked on this ship was the fact that the staff came around and put time stickers on chairs when they were empty but had a towel on it. You know those people who get up at 5am and throw towels on 10 chairs and then go back to bed. It caused a little rift with the people when we took their chairs that were empty for 2 hours and we were there for over an hour but thats cruising. I just wish that they would make this policy more known to people and break them of the this habit. All in all not a bad vacation but not my favorite. Read Less
1 Helpful Vote
Sail Date: April 2019
I chose this cruise because of the reviews that I had read. The ship is way over crowded and there is not enough room around the outside areas for everyone to enjoy. The food was sub par. It was always cold and did not seem fresh. The ... Read More
I chose this cruise because of the reviews that I had read. The ship is way over crowded and there is not enough room around the outside areas for everyone to enjoy. The food was sub par. It was always cold and did not seem fresh. The mini-suit bathroom, where the toliet is located is way to small. It was set up strangely where the shower is across the small hall from the toliet area, both have frosted glass doors. Not enough privacy. The speciality resturants we always over booked. We could only get into 2. Way to many people for the size of the ship, not enough space. The entertainment was ok. The epic Beatles were great. Staff were not very helpful at the guest services when we had questions regarding phone service. Most of the wait staff were not friendly. The exception was in the Italian restaurant. It seemed like the passengers were more like an inconvience to the staff no matter what part of the ship that you were on. We did not enjoy this cruise. I would not recommend this ship. Read Less
3 Helpful Votes
Sail Date: April 2019
To begin, this is not the first time we have sailed with NCL it is the 7th for me and the 9th for my Wife dating back to 2005. It is the very first negative review I have submitted on NCL. We have even sailed on the Epic before and ... Read More
To begin, this is not the first time we have sailed with NCL it is the 7th for me and the 9th for my Wife dating back to 2005. It is the very first negative review I have submitted on NCL. We have even sailed on the Epic before and enjoyed it very much. But alas, that is old news. To begin with, the Epic is a Large Ship. Built in 2010 and refurbished in 2015, it is 155,873 tons, 1,081 feet long, and holds 4,100 passengers. To support this ship it claims a crew strength of 1,724. Now, I will not argue with them on their stats but I must wonder where they hide all these crew members because they were not evident throughout our cruise. The down side began when our first night. As background, I had put a bottle of cheap Pinot in each one of our bags hoping to game the system. Yes, I know, should not do that. But some of our recent cruises on other lines had allowed a bottle in each suitcase and we just forgot. Well, we got all but one of our bags and two had a note that they had caught us and would be giving them to us if we paid the corkage fee. But they could not find our last bag. They all had tags attached identifying them but they could not find it. We called, were told and they had us go to Guest Services to retrieve it. Not there. They promised to call at 8:30 pm when they would know more. They didn't call. At 10:30 pm, frustrated on not receiving any information, I went back to Guest Services, and after a rather warm discussion, Dario, the agent we spoke with, found our bag in back of the office within 3 minutes. Now, during this same time, an apparent injury of some sort at the H2O area on Deck 15 had delayed our departure. We did the Life Boat Drill. Still no update on new depature time. We had dinner. Still no update. Finally, at about 8:30 pm we departed the pier without one single update. The Balcony Cabin we had on Deck 13 was "different." A wave is the best I can say. Toilet in a shower-like enclosure open to the whole room. Same for the shower enclosure - open to the whole room. The sink, outside the usual area and in the middle of the cabin, was tiny. Also, I have no idea what happened to the water pressure but it was almost non-existant. The crew members taken as a whole were disinterested in us as passengers. Our CAbin Steward was responsive but didn"t wow us as in the past. Wait staff were distant and inattentive. (With the wonderful exception of Shanta Mathieu of the Taste Dining Room - This Lady was wonderful, made my two under 8 years grand children feel as though they were the most important people aboard.) In one dining area I actually had one waiter literally blow our party off with an unacceptable hand sign. I must add that the food was unanimously good - just the service. Even the Garden Cafe was not what it had been just 6 months ago on a different ship. We did not take advantage of any entertainment or shore excursions. We did take advantage of the SPLASH program for the children and it was amazing. I think it may be a long time before we cruise with NCL again and that is sad. If we do we will not go on one of their large ships fro certain. Read Less
1 Helpful Vote
Sail Date: April 2019
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything ... Read More
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything felt crowded. Buffet food was just so so. Main dining room was good food though. Overall, no desire to cruise on this ship again. First ship we've been on that did not have a walking/jogging deck. Okay, they did if you wanted to go back and forth on one side with a view of the lifeboats. Discover Cayman tour is way over rated. Private island had little to offer unless you spent money. Best part of trip was Ocho Rios Blue hole and tubing (Karandas tour). Ship groups looked very crowded. Really got tired of them always pushing their 'cruise next' program. Will definitely look for 'Burn the Floor' show when they go on US tour. Read Less
3 Helpful Votes
Sail Date: April 2019
My family and I just returned back from a recent cruise on Norwegian Epic. We have sailed multiple times on other cruise lines including Disney and Royal Caribbean. This was by far my worst cruise experience and will definitely be my last ... Read More
My family and I just returned back from a recent cruise on Norwegian Epic. We have sailed multiple times on other cruise lines including Disney and Royal Caribbean. This was by far my worst cruise experience and will definitely be my last on Norwegian cruise lines. My mother whom had traveled on Norwegian four previous times said she would no longer sail with Norwegian either because of this experience. We booked two rooms since we had six people traveling, three children and three adults. One of the rooms was originally an inside room and for our "free" offer we chose the premium drink package. My mother did decided to surprise us and paid for an upgrade prior to our cruise and when she spoke to a representative they informed her she now got to choose an "additional" two offers on top of our drink package so she chose premium dinning and excursion credit even though she knew we would not be able to do any excursions since the kids were too young for many of them. We get a drink on board and we were charged for the drink, the bartender said our card does not say we have a drink package and we would have to take it up with guest services. We went to guest services and there was a lady in front of us with the same issue. They told us when we upgraded our room, we voided our original drink package (even though we had a receipt to show we booked it) and they would not be able to figure it out until Monday when the corporate office opened. It was Saturday when we embarked. We informed the service representative that it didn't make any sense since we have the receipt showing where we booked it and the representative on the phone told us we we still have the drink package, they said there was nothing they could do since they needed an account to charge the drink package to. We got a voicemail in our room on Monday which simply stated "we checked with our office and this was the package you booked so we can't do anything for you, sorry". When we arrived to our room it was the smallest room I have ever seen. We had my 10 month old daughter with us and we asked for a pack and play which their response was "if we put a pack and play in the room it will be really cramped". Our thoughts were.... Of course it was cramped, they designed the rooms after watching my tiny house. There was no storage to even put our clothes away so we just lived out of our suitcase for the week. We booked their premium internet so our kids could use their tablets at night while we were in the room. The internet was advertised as unlimited internet for 4 devices. When we tried to get on a second device it stated we exceeded our device. We returned to the internet manager whom stated only one device could be used at a time and that was their highest package for internet. So basically we had to have someone log off before another kid could use it. Inside the room, my wife and I typically watching TV while we get our kids to sleep. Once you turn on the tv you find out there are only two actual channels. "Favorite TV" and "Favorite Movies". Everything else you have to pay for. Favorite TV and Favorite movies are essentially just rotating shows/movies they choose and you are stuck with watching. Even when you have a tv show your kids or you enjoy, it cuts off before it ends but you don't have to worry because that same episode or movie will be back on later that day only slightly longer or shorter. So you are stuck watching reruns of the same episodes of the same shows over and over again. On the ship the pools were always in repair. They drained the main pool twice during our seven day cruise for repair. The kids pool was closed during the entire day at sea with no one actually working on it. The food was mediocre at best in the general dining rooms. We had premium dinning which would have been nice except when we tried to book our meals (you only get three), all the times were booked before 9:30 pm. This was extremely frustrating since we tried to book the very first night on the ship. So our dining package went to waste completely. The ports of call were good. The process of tendering at the ports of call was terrible. Norwegian has you "book" your tenders and then calls you up by tender numbers. Probably good in theory but terrible in reality. We found out later that no one in the lines actually go by their tender numbers and some simply don't book or make any reservations. If you are trying to get to shore then you have to wait for your tender group to be called meanwhile everyone else in line is simply jumping in line. Our group was called and we couldn't even get off the ship for an additional hour because the staff was letting everyone who didn't make a reservation or book a tender get on the tender boats. Simply do away with the tender reservation and make it first come first serve like the other cruise lines, it makes it easier and less frustrating. Norwegian will nickle and dime you to no end. We found this out when my wife booked a art instruction class where they tell you what painting they will do in the itinerary and you show up to paint it as part of the class. It is an extra $35 which she thought was ridiculous since typically on cruises most activities are free unless it involves drinking and this did not. The "instructor" showed up, gave zero instruction and simply told the class to attempt to paint the painting but did not tell anyone how to do it. It was like seeing a professional portrait and simply telling a non artist to paint what they did. They might as well put on Bob Ross and had the class listen to him give instruction. To top off the experience, they were supposed to paint the Northern lights and the instructor had them painting a dark sunset. Needless to say everyone in the class was upset and also needless to say, Norwegian offered zero help or solution to the problem. Our stateroom attendant was very friendly but very slow. We had multiple days where our room was not cleaned because he had not gotten to it in time. It would be 9pm and it was not turned down at all. He would later knock on our door after our kids were almost asleep to ask if we needed anything and when we didn't since we didn't want to wake up our kids, he would simply give us the itinerary for the next day. For what you pay for on a cruise you should expect better service and more professional staff that actually care about customer service. I can deal with any and all issues if the staff is willing to make it right in any way possible. When we went to guest services one time they actually told us they are used to hearing complaints and are used to it which is why they let them off every six months. They would not help at all and I never once had a positive experience when I went to the desk. I returned to work and everyone asked me how my cruise was and I have been completely honest about my experience. Read Less
5 Helpful Votes
Sail Date: April 2019
For our 10 year anniversary, we decided to do a trip on board the EPIC with the Western Caribbean itinerary. Just a few things to consider as you read my review. We love the larger ships, but know larger ships are not for everyone. With a ... Read More
For our 10 year anniversary, we decided to do a trip on board the EPIC with the Western Caribbean itinerary. Just a few things to consider as you read my review. We love the larger ships, but know larger ships are not for everyone. With a larger ship there will be a lot of people, there will be a wait or two, there will be people you find annoying and there will be people you like. At times, the staff will seem flustered, as you never know what may have just happened with a guest they dealt with before they now had to deal with you. (I watched a Maître D' get ripped a new one by a passenger that was obviously operating under liquid courage and the problem is something he created, not the crew member). Did I mention there will be a lot of people? Also know, I am an avid researcher of the trips I book, so I know what to expect going in when it comes to ship layout, room layout, etc. I learned there are people out there who all a TA to do everything, never do any research, and then run in to surprises when they arrive. In today's world of Tech, we have all the information needed to be prepared for a trip. We booked all of our dining reservations as soon as I could online. I believe it was 120 days out. Due to this, we never waited for a table. Always walked right up and was seated immediately. We did not do any of the shows in the EPIC theatre. We have seen numerous Burn the floor shows and Priscilla is not our cup of tea. If I had one recommendation, it would be to have a more appealing show in place of Priscilla, but not a deal breaker. Below will be an in-depth review of our Trip on the EPIC April 6th -13th. At the end I will cover the themes from the week. Embarkation: We drove into Port Canaveral Friday and stayed at the Homewood Suites about 2 miles for the port. The hotel was great. If you need a dinner place, Rising Tide Tap and Table was amazing. We waited for about 40 minutes to sit on the patio, but worth it for the view and the great food. They also had a great selection of beer choices from local breweries. We decided to park at PC. Yes it is a little pricey, but we built that into our vacation budget. I really like the control of when I can arrive and being able to walk off the ship, load the car, and to be headed back home. Arrived at Port Canaveral 9am Saturday and were in line by 9:15 (number 20 in line) doors opened at 930AM, was checked in a seated by 945 am with a group 1 boarding pass. (side note: they recently hired a bunch of new NCL port agents, so pack some patience as some information is mismatched from one agent to the next). The agent who checked us in was quite a delight and set the tone for a great trip. Boarding started a little passed 1130am, I was standing at guest services at 1142am. We were probably around the first 20-30 people on board and I am not priority, yet. Got POSH passes - worth it since the ship was sailing at capacity ($118 for the two of us for the week). More on POSH later. Once on board and finished at Guest Services, we went to headliners. Waited in line for about 5 minutes and made a couple adjustments to book the two restaurants I could not book online (Moderno and Shanghai's). After headliners we got our bearings until Taste was open, which we jumped into at 12:05 pm. Lunch was great and fast. After lunch we headed up to POSH for the first drink of the cruise (Red Stripe for me and something fruity for the Mrs.). Rooms were open and ready at around 2:00 pm. We had our first bag at 4:10 pm and the last three were there when we got back from the muster drill. We were planning to watch sail away from our aft balcony, but We were delayed due to medical emergency and according to a person in the affected party, it was a legit emergency. We pulled out at 8:03 pm (while we were at dinner). Did not affect anything, except a few dollars of taxes on the alcohol we consumed while still in port and a one hour late arrival to GSC, but the Captain extended our stay in GSC by an hour, so nothing lost. There were actually two more medical emergencies on our trip. One was handled when we arrived in Jamaica (we passed the EMTs walking up the gangway as we left the ship). There was also one in Grand Cayman that delayed tendering a little. Dinner was in Moderno and this is a favorite of ours. We did not have the dining package, so this was the only specialty restaurant we hit all week, but worth it for the pineapple. Great food and service as usual. I liked we kicked our cruise off with specialty before getting to the "I am not sure I can eat another thing" place of a cruise. Once we finished dinner we were able to jump back to our balcony and watch sail away, which honestly was really neat as there was quite the thunderstorm in the distance so mother nature gave us a great light show. Day 2, GSC: I was prepared for a 50/50 chance of going to GSC, but we made it. Not much to say here, but it is a beautiful island, so I hope everyone gets to experience it. Having the ship perks carry over like the beverage package and then the free food made it that much better. Being off early helped us tremendously as we go on the island, got great seats under a palm tree and did not move much. I was about 20 10 yards from a bar, but there were also servers walking around. As the day went on, the lines at the bar got a little longer but never waited longer than 10 minutes. I would suggest to go to the outskirt bars and not the ones in the middle right by the port dump off point. We did the Taco bar for lunch and waited in line for that about 10 minutes (ate around 12:15 pm). Excursion at GSC: We bought the snorkeling package ahead of time. We did the $50 shore excursion credit so with that and my Silver status discount, cost me about $9.00 or something like that. Worth it for priority tendering and not having to book my tender reservations. Snorkeling was okay, but you get the stuff for the day. Saw a few fish, but after an hour we had our $9 worth. Dinner this night was in Taste. The food was good, cannot remember what I had. I was going to do the whole photo journalism thing, but decided to leave my phone in the room. Service was friendly and fast, maybe one hour and 15 minutes total and we went around 7:30pm. We hung out in Howl at the Moon for a little bit, which is always fun. Day 3, Day at Sea: I will use this spot to talk about POSH. For us, this was totally worth it. Being our 10 year and having no kids with us, we wanted a little quiet the best we could get on a boat of 4000 people. If we didn't get passes, we would have been fine with Spice or the Deck 18 sun deck (I noticed they set up a small bar on the deck 18 sundeck at sea days, which is a nice touch. Back to POSH. This was worth it because we never saw more than 20 people when we were up there. It was quiet, the sun was always warm and there were umbrellas if it was not too windy. The loungers are padded and are covered with towel covers that hold because of elastic corners. There was always a strong breeze, so even though the sun was hot. The bar staff were awesome, remembered our names and took great care of us. You get a pitcher water on days you are up there, which for water drinkers like my wife and I, was almost worth the price of admission. I am not a tip ahead of time kind of guy, but I will tip with great service, and did. We grabbed some pre-dinner sushi and it was some of the best I have had. Price averaged around $8 a roll and I felt worth it. We then did a later dinner in Manhattan, so we dressed up a bit and enjoyed ourselves. Day 4, Jamaica We had a great time in Jamaica. There is shopping right off the pier that was decent. There is a market about a half a mile from the pier, but be advised, the are quite aggressive and stuff not really special to what you could get at the other shops. Your typical straw market goods. There is a jerk chicken street vender right inside the shopping mall area that is amazing. It is a good size portion too that can be shared between two people for a lighter lunch/ heavy snack. It was $10 and came with some of the best rice and peas I had, along with some of the best chicken I have had. Excursion: We did the Zip Line and Bobsled. This was worth every penny and we had a blast. The staff was hilarious, the zip line was through the beautiful forest and the lift ride to the top gives you some great views of the ship and the forest as you ride up. The bobsled is a lot of fun and a special thanks to the guys for joining me in the "Cool Runnings" bobsled send off. If you don't know, time for you to go rent the movie. We did a late lunch in O'Sheehans. We did have to wait about 10 minutes for a table, but it was worth it. The wings were excellent. For Dinner this night we ate in Shanghai's. You HAVE to make reservations, so be sure to do that asap. The food was great and service was fast and friendly. Only downside for us was we were still kind of full from eating lunch at O"Sheehans when we got back from port. So come hungry, if that is possible on a cruise. Day 5, Grand Cayman. Grand Cayman was a great port. We had an excursion, so tendering was not an issue and we took our time getting off the boat to go. We did a little shopping in GC, but not much. Excursion: We did the Taste of GC or what I will call the Grand Cayman Booze Tour. This was a lot of fun and our bus driver/ tour guide was pretty funny and very knowledgeable about the island. We went to the Brewery, the Rum Cake Factory, and the Rum Distillery. I will say, this is all tasting alcohol. It is great alcohol, but that is really all it is. You get to see the island, you get to hear history from your guide, but if you are not really a big fan of tasting great alcohol, this is not for you. You will get a buzz, so eat a big breakfast. We got back on board and all we wanted was so good Pub food because of all the alcohol we took on. So O'Sheehans it was. Great burger for some soaking up. We laid low the rest of the night. Day 6, Cozumel. Cozumel is a great port. The Pier goes right into a great shopping mall, where you can get a lot of great deals and things for your friends and family back home. We got off early, did some shopping, and then went and met for our excursion. Excursion: We did the Cozumel Taste and Cooking Experience at Playa Mia Beach Park. This was one of the best excursions I have done while on a cruise. My wife and I had so much fun and made some great food. If you like to cook, or like Mexican cuisine (I am a lover of both), you have to do this excursion. Your drinks are included and you get to eat a fabulous meal that you cook. You also get some time to hang around and use the amenities of Playa Mia Beach Park and there is some shopping there as well. Worth every penny. Dinner this night was in Manhattan. It was great and service was fast and friendly. Day 7: At Sea. You can see above about our At Sea days and how we spent them. I will add that we loved had our last day being at Sea. We got to relax from a busy three days in port. We honestly felt like it was our first day on the boat, and never felt the last day blues. Day 8: Time To Go Disembarkation: We decided to do the 9:30 am luggage tags. Got a great breakfast in taste and then we were in the lobby waiting at 8:20 am. (side note: this is a great place to people watch with guest services and people freaking out over what seems to be insignificant.) We got antsy and decided to walk off 8:45 AM. Was off the boat in about 10 minutes, as they have seemed to really work this issue out. There was a defined line to walk and staff spaced all throughout the walk to get off the boat. Found a porter, slipped him a $10 and we were in our car ready to pull out about 9:05 am. Final Comments: Dining: Food was good to great. I made all my reservations online, went to headliners to make a couple of adjustments. Never waited for a table. Highlights were Moderno (a favorite of ours), the sushi (best I have had), Shanghai's, O'Sheehans wings and the burger and the prime rib the last night. We only ate in the Buffet twice for lunch and once for breakfast - everything else was a sit down. Side note: I live in Charleston, SC and consider myself a foodie as we have an embarrassment of riches here in Charleston for food. The ever looming engines: There was never an issue with engines. The last night we were doing 22kts. Bar Waits: -When not using the Bar in Posh, I never waited longer than 5 - 7 minutes for a drink (including pool bar and the atrium bar). Cleanliness: -Boat was spotless. Room was spotless (Aft Balcony 13282). There is some construction going on aboard the ship and it seems the are trying to get things in order for going back over across the big pond. Was not a bother for us. The Crowd: Yes it was packed and busy, but this is a big ship. If you do not like crowds, never go on a big ship. You will wait from time to time for an elevator (we take the stairs a good bit to help with the food guilt as every calorie burned is one we can consume). Also, some people just have bad attitudes. Have a drink, you are on vacation. The Beverage Package: This was great to have and I did not have to worry about watching my bill all wee on what I was spending on drinks. Yes, some "premiums" are not included, but for me it did not make a difference. Cigar Lounge: It is worth mentioning they monitor and kick cigarette smokers out. Yes this is a big deal. Cigar smoke and cigarette smoke are completely different. Final Thoughts: My five star review is not inflated. I came to review to give a honest look at how great NCL can be. Yes, I get it is all about perspective, but its vacation, always pack some patience. We had a great time and I would go on the EPIC again. We never felt smoke was heavy, but maybe once, when passing through Casino. The ship does have a different layout than most, but do some researching and you will be just fine. We were really low key on this trip, as it was our first cruise just the two of us. We did a couple dance parties, some of the game shows, some of the music. Our best night was spent at Maltings listening to the Manhattan Band and having drinks. We got a treat with a member of four blue walking up and singing a couple songs and being awesome and doing my yell out of "Fly Me to the Moon" as he had a very distinct Sinatra feel to his voice. Our last night ended with us slow dancing to this song. Perfection. Read Less
Sail Date: April 2019
Make sure to have walking shoes on at all times and have tip money in your pocket. From picking your luggage up at the airport to getting onto the ship, it is a lot of walking. If you get a porter at the airport, he will take you directly ... Read More
Make sure to have walking shoes on at all times and have tip money in your pocket. From picking your luggage up at the airport to getting onto the ship, it is a lot of walking. If you get a porter at the airport, he will take you directly to the NCL area where you will sign in for your ship transfer, and use a Porter on disembarkation day. Porters know how to move you around very, very, quickly, whether you have a shore excursion or transportation to the airport. If you are only booking a few shore excursions, do so at a port where the ship is tendering. This will prevent you from having to book a tender ahead of time. Shore excursions at these ports are prearranged for you, so all you have to do is show up at your designated meeting place, which is usually the Epic Theater. From that point they handle everything else that will get you to your excursion point. If you have to take an elevator and cannot walk the stairs, make sure to give yourself plenty of time to get to your destination. Elevators are always slow and often stop on your floor already full! Cabin 10127, good location. I fell that the beds should be near the balcony. This way if you are getting ready, everything you need will be in that one area. There is plenty of storage room. The service we received from each employee was wonderful. They are happy and willing to take the time and tell you there story. Read Less
Sail Date: April 2019
After reading all the bad reviews of the Epic's February and March cruises, I was very apprehensive about my upcoming April 6 cruise. My worries were for naught. The cruise from Embarkation to Debarkation was very satisfying. ... Read More
After reading all the bad reviews of the Epic's February and March cruises, I was very apprehensive about my upcoming April 6 cruise. My worries were for naught. The cruise from Embarkation to Debarkation was very satisfying. Although the ship is huge, it didn't feel any more crowded than the smaller boats I've been on. Elevator wait times were not bad except when shows were finished. The wait for drinks at the bar wasn't bad, no more than 3-4 minutes at times. The specialty restaurants were excellent. The service was impeccable. Not only in the specialty restaurants but also in the free dining rooms. The food at Cagney's was very good, I had the lamb chops. The food and performance of the cook at Tepanyaki was excellent. The food at La Cucina was outstanding. There wasn't a dessert offering at Teppanyaki, I always ordered two appetizers since there was no additional charge. The food at the two free dining rooms was o.k., but the service was excellent. The entertainment was great. Broadway or West End equivalent. Pricilla Queen of the Dessert was not for kids.. It was up there with The Book of Mormon. Burn the Floor was fabulous and thats coming from one who i not crazy about dancing shows. I skipped the ports since I've been to them all before. Not a fan of most of the overpriced activities. Would go again on the Epic. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because of the date and the home port. We cruised the last two times on the Oasis and wanted to go to other destinations. If you have read the reviews that others have posted they are spot on. The bathroom deal is ... Read More
We chose this cruise because of the date and the home port. We cruised the last two times on the Oasis and wanted to go to other destinations. If you have read the reviews that others have posted they are spot on. The bathroom deal is weird, the pools and deck space are weird, and for a large vessel you will not find any large and roomy spaces on board. Not too many happy passengers were to be found when the conversations were about the ship. The food was good in the specialty restaurants and the dining room breakfast and dinners were also good. The bars were average overall and the venues tended to get a little overcrowded at times. Personally we will not book another Norwegian cruise and will stick to Royal Caribbean if possible on the Oasis class ships. They also have lots of passengers but you never feel cramped or crowded on their cruises. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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