Cruise Ratings
1,243
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311
2 Helpful Votes
Sail Date: December 2018
The service onboard the ship was absolutely horrible. Waiting 20 minutes in line at bars, having to search for my server in restaurants, and recurrent hour long waits for a table. The Waves pool bar was ridiculous, terribly understaffed ... Read More
The service onboard the ship was absolutely horrible. Waiting 20 minutes in line at bars, having to search for my server in restaurants, and recurrent hour long waits for a table. The Waves pool bar was ridiculous, terribly understaffed and the drinks were so obviously watered down. The servers working around the pool deck were also understaffed and this created a point of frustration throughout the entire cruise. The Waves pool bar was not the only bar that was understaffed, every bar that I approached resulted in a 10-20 minute wait just to be acknowledged. The only exception was at O'Sheehans Irish Pub which was the only place where we consistently received excellent service and timely attention at the bar. The Manhattan Room and Taste had great food, which was overshadowed by the terrible table service. Waiting 20 minutes for a refill on a glass of wine, or for a condiment for one of my kid’s meals is unacceptable. Shanghai's Chinese Restaurant was a headache to get into, the phone just rings when you call for a reservation, so you must go wait in an absurd line when they open at 5:30pm in the smoky casino to put your name on a list and then wait an hour to be seated. The first time we attempted to eat at Shanghai's we waited for more than 30 minutes in the smoky casino just to get to the hostess stand and be told that their tables cannot be formatted to accommodate a party of 8 so we would have to split our group among multiple tables and the wait for that was still over an hour. Also very disappointed when we took our kids up to the pool deck and found out that the kids Splash and Play Zone, and SplashGolf were closed due to environmental improvements being made to the ship. The kids Splash and Play Zone was reduced to a small kiddie pool and a splash pad that had no running water. The waterslides were also terribly understaffed, often only one of the three slides would be open creating long lines. The tube waterslide required waiting in two long lines, first to retrieve one of the roughly 2 dozen tubes available then a second line for the actual waterslide. The ship needs more tubes for that waterslide, it is really a ridiculous problem that is so easily corrected. The images on Norwegian’s website for the Guppies program should be removed because they are false advertising, the Guppies space was an empty windowless square room with a bedsheet hanging on the wall that had been painted with the word “Guppies”. There was a curtain that divided the room and behind that curtain were some toys that looked like they were acquired from a yard sale the day before we left port. After the disappointment of the kids Splash and Play Zone, and SplashGolf being largely closed off, walking into the Guppies program room was so deflating. Access to lounge chairs on the pool deck was also very frustrating. My kids are young, so we were awake before the sun came up every morning. For the 2 days at sea we were dressed, fed, and on-deck at the pool by 8am, only to find that people had “reserved” most of the lounge chairs by throwing a towel on them long before 8am. I even overheard another passenger bragging about how he had gotten up at 5:30am to “reserve” his loungers then went back to bed until 10am. The first day at sea this was an annoyance, and it took some looking and moving solo chairs around to put just 4 chairs together (nowhere near the kiddie pool area) and the adults rotated through supervising the one child in the kiddie pool, waiting in line with the other child for the waterslides, and waiting in the horrible line at Waves pool bar. But when lunchtime rolled around and I was seeing a lot of lounge chairs that still had not been occupied, it was more than annoying and I asked a server about the “reservation” practice. I was advised that passengers are not permitted to “reserve” lounge chairs, and that they leave their belongings at their own risk. So, when our second day at sea rolled around I didn’t feel the least bit guilty at 8am when I removed, folded and stacked 3 beach towels (each one stretched across 2 lounge chairs) next to the garbage cans. We were in those chairs next to the kiddie pool all day (8am-4pm), we even ate lunch in those chairs, and no one ever showed up looking for those towels. This was my first time on a Norwegian cruise, all prior cruises have been with Royal Caribbean and Carnival. It is highly unlikely that I will ever cruise with Norwegian again after this horrible experience. Read Less
1 Helpful Vote
Sail Date: December 2018
The cruise itself was a good cruise but the service in the main dining rooms was slow. Did not have stuff going on doing down times so you would get tired and possibly miss out on some of the things you wanted to see. Also going to some of ... Read More
The cruise itself was a good cruise but the service in the main dining rooms was slow. Did not have stuff going on doing down times so you would get tired and possibly miss out on some of the things you wanted to see. Also going to some of the shows there was no sating so you either ended up standing up in the back or sitting on the floor. Also the entertainment was not as good as it has been on past cruises. I did not even go to the off broadway show because that was not something that interested me. The Burn the Floor dance company has been good in the past but this time the show in the theater was inapropriate for kids that went to the show, and I went to the early show at that not the late show. I also did not like having to make reservations for the shows or other things that you may have wanted to do on ship. To me that takes away from the freestyle cruising. The Christmas show they did was very enjoyable though. Read Less
1 Helpful Vote
Sail Date: December 2018
Lots of dining choices and onboard activities. However too many extra charges like paying for Cirque show, games and bowling in Osheehans. Free Unlimited wifi was not. Minutes given ran out by Thursday. No $5 tables in casino. $25 and $50 ... Read More
Lots of dining choices and onboard activities. However too many extra charges like paying for Cirque show, games and bowling in Osheehans. Free Unlimited wifi was not. Minutes given ran out by Thursday. No $5 tables in casino. $25 and $50 min tables remained empty most nights. Glass of wine for $10 was not even a full portion in my opinion. Food was bland and uninspired most restaurants. Brazilian steakhouse was the best. Even with reservations in specialty restaurants still had to wait 30-40 minutes. Horrible balcony room layouts. We were constantly trying to get out of each others way to walk around the bed. Entertainment was good. Not enough room in Comedy club or Atrium area when events were going on though. Priscilla Queen of Desert show was wonderful! Overall felt like they tried to give the illusion of lots of amenities and choices, but felt they were available only if you were willing to pay more money. I think you get better value on other cruise lines. Read Less
Sail Date: December 2018
This is not a cruise for you if: - It is important that cruise staff stays inconspicuous and blends into the background. - You need accommodations for your dietary restrictions. - You are hoping for memorable food experiences ... Read More
This is not a cruise for you if: - It is important that cruise staff stays inconspicuous and blends into the background. - You need accommodations for your dietary restrictions. - You are hoping for memorable food experiences (Moderno was an exception) - You do not have the patience for poorly-managed crowds. - You must have a pool fully available to you most of the time. - You are a young adult looking to make new friends with other young adults. However, this is a cruise for you if: - You want a diverse set of quality entertainment options. - You want food easily available to you all the time. - You like being on a boat you can wander around on without getting lost. - Daily fitness and exercise are non negotiables in your life. - Spending time in a sports bar is one of your favorite things to do. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise for the good incentives, it was a Norwegian ship that we had not sailed before and it left at a different port than we had experienced before. Port Canaveral was great. It was easy to embark the ship, there were the ... Read More
We chose this cruise for the good incentives, it was a Norwegian ship that we had not sailed before and it left at a different port than we had experienced before. Port Canaveral was great. It was easy to embark the ship, there were the usual lines, but things kept moving and it was well organized. The ships design IS AWFUL. The designers "pranked" the public with the cabin design. The toilet has a light plastic door (and a curtain) separating it from the the room and one cannot pee, poop or fart without being heard by everyone in the room. There was TRASH in the light above the bed, shelves were broken. The LIGHTING was HORRIBLE, it was what I would expect in a bordello. I had to put on my make up during the day because the light bulbs were SO DIM that it was impossible to during the evening when there was no natural light. The brightest light in the room was in the closet and there were no mirrors in the closet. The balcony was ok, the closet space was good, the room attendants were responsible. We were disappointed that the photo packages have changed, O'Sheehans had a different menu as there were no specials, general navigating the ship was unusual: something we do not have an issue with on the other Norwegian ships. If this had been the first Norwegian Cruise we had been on we would be somewhat reticent about cruising Norwegian again, but as we are platinum we have experienced far better ships. Read Less
Sail Date: December 2018
We were enticed to try NCL by one of their seemingly great packages to Caribbean. First off, shame on me for not researching more about my cruise ahead of time. I am an experienced cruiser but had fallen into a comfort zone expecting ... Read More
We were enticed to try NCL by one of their seemingly great packages to Caribbean. First off, shame on me for not researching more about my cruise ahead of time. I am an experienced cruiser but had fallen into a comfort zone expecting similar practices from NCL that I received from RC and Princess. I felt like we had a good time despite the NCL /ship experience and also appreciate that perhaps the EPIC is not indicative of all their ships. I have several observations. The good: great optional restaurant experiences. Showers size was bigger than typical. Overall cost of cruise which included a drink package option etc was good. Shows were excellent. Lots of storage and closet space in state room. The bad: No real walking/running track. It was literally a 200 ft strip amongst the lifeboats with a turnaround on each end - poor ventilation and no real views. -No center staircase to main deck or center elevators- made moving around ship awkward and coincidentally forces you through the smoke filled casinos. -$15 corkage fee to bring on bottle of wine (which I agree with if it was to be used in dining capacity and not for “personal room “ consumption. -tiny 7x8 balcony off aft (my fault to not research) -the NCL stateroom layout -you literally are walking through your bathroom to get into your stateroom- don’t have your spouse getting ready for the day when room service comes :). -No real table to sit at or to put a room service tray on. -water not covered in drink package- @$7/ bottle, we paid more for water than what our Mandatory service charge (tip) was at $124.00 -mandatory service charges every day of $14/ person. To me this takes away incentive to individual staff to go above and beyond expectations. -no attempt by cabin steward to meet us and find out our specifics- we never met him. -saving of deck chairs is alive and well on this ship despite posted rules -ship layout offers no main deck “table and chairs” area which are so typical on most ships (an area to play cards or just sit with friends). The only such area was a designated smoking area. -the main pool deck offers very little in terms of actual pool, rather a myriad of kids type play park and water slide. Rear deck pool is like 15’x15’ area, usually filled to capacity. -a lot of ship is showing its age/useage. Walking into main dining halls over crumbling tiles is not a good look. Rusting railings everywhere. -hot tubs are barely Luke warm -at least a third of my Internet package minutes were spent watching that wheel twirling while waiting for access both going on and off connecting. Sometimes it literally took 10 minutes to achieve log off. -aft cabins balconies are all but unusable due to overwhelming white noise from prop wash and engine noise. Think of standing next to Niagra Falls and shouting to your spouse to converse when being on balcony. -bars are extremely understaffed. Most trips to a bar for drinks meant 10-15 minutes in a battle to prevent cutters to get to one bartender having to wait on 20 people at bar and 15 people in line. Seemed set up for waiters/waitresses that they too had to wait in same line. We are not big drinkers but anguished at prospect of getting back in line for a glass of wine or even water. Trying to use the waitress was even more problematic. -Really? $7 to bowl a string? Not every opportunity to make a buck needs to be exploited:) My general observations in hind sight are that this is a good ship/cruise line choice if you are a gambler who likes to eat but not drink :) Not sure what demographics they were researching:) Read Less
1 Helpful Vote
Sail Date: December 2018
Never having taken an NCL Cruise we were looking forward to trying Freestyle cruising. From the very start it was a disaster. Tiniest room we’ve ever had, terrible lighting. Way too many people for the commons areas, elevators etc... ... Read More
Never having taken an NCL Cruise we were looking forward to trying Freestyle cruising. From the very start it was a disaster. Tiniest room we’ve ever had, terrible lighting. Way too many people for the commons areas, elevators etc... lines for EVERYTHING. No outdoor space, no way to stroll the decks...no outside decks not crammed with stuff. Even trying to get off the ship was a nightmare, we had to stand in line for almost 2 hours just get off and then had the same lines to get through customs. Thank goodness for a wonderful porter, I’m not sure my husband would have made it through. Naturally not all was terrible, the food was good except for the buffet, which was the poorest we’ve ever had on a cruise, poor selections, badly displayed, not conveniently arranged. $$$ restaurants were good, Le Bistro & Teppanyaki very enjoyable. Moderna not so much. Service was good but with so many people aboard even the hard workers couldn’t keep up. There were no trash cans in the commons area????? The casino was spread all over deck 6 and allowed smoking but they provided few ashtrays and people put their cigs out anywhere. The only really good part of this cruise was the shows, Cirque Dreams was spectacular (at an extra cost) and comedy shows were really good, if you could get in but the best was Priscilla queen of the Desert. Best thing I’ve ever seen on a cruise ship. The daily bulletin had scads of listings for things to do but Most had to do with going and seeing how you could spend more money. Many things were held in the so-called Atrium that held maybe 200 people sitting and maybe another 200 standing on 2 floors trying to find a way to see. This on a ship that holds 4000 people. We think the ship design was the cause of many of the problems. However we spent good money for this cruise and probably won’t risk sailing on another NCL ship when there are so many good options on other cruise lines Read Less
1 Helpful Vote
Sail Date: December 2018
Elevators were a total disaster! More later. Disembarkation at Port Canaveral was a disaster. Full cruise package for Internet was a rip-off. Frequently simple news pages would not load at all. Availability of information before ... Read More
Elevators were a total disaster! More later. Disembarkation at Port Canaveral was a disaster. Full cruise package for Internet was a rip-off. Frequently simple news pages would not load at all. Availability of information before and during was poor. There was almost no description of shows. Instructions of how to use amenities was sparse of totally non-existent. Food was mostly good, sometimes outstanding, but occasionally bad taste wise. Entertainment was good and bad. I really didn't like Priscilla of the Desert. Cirque de Soliel was highlight of my trip. British Virgin Islands tour was poor. Included full hour at an unappealing beach and outdoor shops. Most of the staff was very friendly, but I frequently had communication problems. Elevators. (I am 64 and overweight.) I frequently had to climb multiple flights of stairs because elevator lack of availability. At least 3 times I climbed 5 or more flights. Once, I was excluded from 2 consecutive elevator cars because of overcrowding and climbed 8 flights. Read Less
1 Helpful Vote
Sail Date: December 2018
Hubby heard it was good so we tried it. I really hated it but he made peace with it since it was his idea. Almost impossible to get a drink within 15 minutes. Had to wait over 1/2 hour at poolbar. Could not ever get seated at ... Read More
Hubby heard it was good so we tried it. I really hated it but he made peace with it since it was his idea. Almost impossible to get a drink within 15 minutes. Had to wait over 1/2 hour at poolbar. Could not ever get seated at O'Sheehans without a wait with a pager( 30-45 minutes) although many empty tables near the pool tables. All bars were understaffed. Only 1 bartender at casino bar at all times. No areas to just sit comfortably during the day & have a quiet drink. They have all these bars but only a few are open at any given time. We went to Headliners to see Laura Wright(amazing) one evening & the waitress took our order & our card & we never saw her again. We went to the bar after the show & my husband's card was just sitting on the bar & the bar was closed. No one in sight! He complained to guest services & they just said they were sorry. REALLY! We were stuck on that ship for 5 days because they cancelled great stirrup cay due to weather. I honestly could not wait to get off of it. Getting a lounger at Spice H20 was also impossible. We finally discovered the 18th floor after talking to some other guests but it was 2 days before the end. We heard a lot of people complaining about bar service. They give you the unlimited drink package & then make you wait sooooo long to get a drink.. We think they understaffed on purpose. The only thing we liked was the entertainment & specialty restaurants. Dreams, burn the floor & Priscilla were great!!!!! Also guest service manager, Trevor Swart, gave us a dinner an extra dinner at Cagneys & a $100 refundable credit. He was very nice & understanding. Good luck if you decide to book the epic. We've been on 5 other NCL ships & have never had a problem. Read Less
Sail Date: December 2018
We chose Norwegian because this was a family trip and we had sailed on Norwegian several times before. We have also cruised on other lines such as Celebrity, Windstar, Holland America, Regent and AMA. I was somewhat anxious when we ... Read More
We chose Norwegian because this was a family trip and we had sailed on Norwegian several times before. We have also cruised on other lines such as Celebrity, Windstar, Holland America, Regent and AMA. I was somewhat anxious when we booked the cruise because the ship is so large, but it was for a family vacation so I thought it would be okay. One of the reasons we chose Norwegian is for the Haven Suites. When cruising on a large ship, I prefer to have a suite where I have space to get away from the larger crowds on deck and have breakfast away from the hectic buffet. In the past, Norwegian has been great with the Haven Suites. We had two small children traveling with us, ages 6 and 2, but they were not staying in the Haven Suites. When I booked the cruise and during the initial tour of the Haven Suites, we were told that the children could swim in the Haven Suite pool as our guests. We were also told they could come eat with us two times as our guests during the week cruise. We brought them on a port day to swim after we returned from our excursion and for some lunch. I took them to the informal area so they wouldn't be a nuisance in the more formal dining area. The female concierge came over and said we were limited to bringing them and they would charge us $20 a person for the lunch. Okay, that is fine, no biggie. They swam for about an hour. There were very few people in the Haven Suite area and only one other child in the pool. Everyone seemed to have a good time. The next time we brought them to the pool, it was in the morning. There were only two other adults in the whole pool area and no one in the pool. The female concierge came and told us they could not swim there, that only Haven Suite members could swim. I said this is not what you said the day of the tour or yesterday when they were swimming. She said that is the rules. I asked to see these rules as it is not in the contract, she said it is not a written rule. I spoke to the male concierge and then the Asst. Hotel Manager. They said it is a discretionary rule, there is no written rule. Unbelievable!!!!! I honestly can say in all the times I have cruised, I have never encountered a person as rude as the female concierge. Along with this incident, the whole cruise was a disappointment. The service was very slow particularly in the restaurants and to getting your room cleaned. There were multiple times we would return to the room in the evening after the show and my daughter's room had not been turned down, which had to happen since they were using one of the beds that fold into the ceiling. The Haven Suite cabins are very small. Nothing like what we have had on other Norwegian ships or on Celebrity or Holland America. The food was below average in the main dining room. Stay out of there. The food in the specialty restaurants was good, but again, extremely slow service. In the SPA, they seem to be more interested in selling you additional services then doing a good job on the service you did purchase. And if you tell them you don't want any additional services, they become rude. The one bright spot of the cruise was the entertainment. The Cirque show and the Burnin the Floor Show are outstanding!!!! But the entertainment alone didn't make up for the unpleasantness of the rest of the cruise. I was a Norwegian advocate up to this cruise, now we will not cruise on Norwegian again, the experience was just that bad :( And unfortunately, we were not the only ones, we heard many passengers complaining about the service. It seemed the crew was really struggling. Very unfortunate. Read Less
1 Helpful Vote
Sail Date: December 2018
I can definitely tell you that this was a whole different experience. I usually cruise Carnival. But i wanted to try something different. My husband and I never had a honeymoon, now that our children are older, we decided that it was the ... Read More
I can definitely tell you that this was a whole different experience. I usually cruise Carnival. But i wanted to try something different. My husband and I never had a honeymoon, now that our children are older, we decided that it was the perfect time to take one. On their website Norwegian really "seems" to give you a good value, free beverage package and freestyle dinning always sounds nice, also lower deposits. here are some of the things we experienced that did not leave us with a good experience. - we pre-planned and pre-paid for pretty much everything. we got on the ship and we were told that Norwegian puts a 300 dollar hold on your credit card, for fees that you might incur. If everything was pre-paid why was this an issue? We don't carry large amounts on our credit card when going out of town, especially overseas. we gave them a 50 dollar deposit, when all was said and done they owed us a credit of 108.00$ but even when i had a credit to my account, they would not let me spend MY money as I saw fit. They held onto it and told me I could use it for specialty dinning, or at their stores to buy something, but i was not allowed to use it as I please. Basically i needed their permission to use my own money. not to mention, this 300 dollar amount that they hold, is not communicated to you. had I known prior to cruising I would have made sure I had enough on my credit card. I pre-paid for everything! including my drinks! I had a package. - Speaking of a drink package, The drinks were inconsistent from bar to bar or to restaurant. not to mention, even if you have a drink package, there is port fees that are not included. - dining: because we are so used to Carnival, they usually assign you a dining room, and the waiters/waitresses know you, they sing and dance to entertain you. on this cruise, you do not get assigned a dining room. There were more "specialty" dining options then complimentary. even when you want to go to the complimentary dining rooms, you have to make a reservation. now, i understand that there are many people and a reservation system is a great way to control the crowds. however, due to the lack of complimentary dining rooms, they were always full. We would have to eat at 830 or 9pm if we wanted to eat something more then the buffet. The food at the buffet was average cafeteria food. nothing special and not very good. For example, the "fruit" was a frozen blend of fruits that i used when making fruit pies at home, it wasn't even thawed yet! - We pre-paid for a dining experience at Teppenyaki, which is one of those restaurants that the chef prepares the meal right in front of you. this was a great experience, however, when i pre-paid a gratuity was already applied to the bill. When everyone else in our group was paying, they were not only charged a gratuity with the price of the meal, but were also asked for another gratuity! that was horrible! we also had a reservation for 7:30pm. We were not seated until 8:08, and they were just letting walk-ins in before us. i do have to give credit where credit is due. the food at Teppenyaki was delicious. - on other cruises that i have been on. Room service is complementary, however there is a 7.95 service charge! - we managed to get a reservation at shanghi noodle bar. It was a great experience. and the food was fantastic, the service was amazing and the staff made some great recommendations. - as for the entertainment, there were 2 complimentary shows and one that was an additional fee. the shows were sold of for the remainder of the cruise, by day 2. I didn't even get to see them! - This cruise has no place to sit and relax to watch the water. you were expected to be doing something or get out of the way. you could sit on a lounge chair on the deck, however the deck was on deck 15, no good views of the water at all and the sun goes down at 5 or 5:30. and every lounge chair was taken up by 9am! - we had an inside cabin, and the room was clean, but the beds were not comfortable at all. and there was a sign at each door for you to tell the housekeepers if they could go in and clean or if you did not want to be disturbed, this is on the outside of the room and is easily changed by some drunk person on the cruise or a teen just trying to be funny. - you were not able to see the menu for any restaurants on the tv in your stateroom, - you couldn't make reservations from your stateroom Read Less
3 Helpful Votes
Sail Date: December 2018
BE WARNED the stage show Priscilla is R rated and it ties up the main theater for several nights of th cruise. I’m not a prude but the ship’s write up did not warn it was r rated. I took my family and we were very uncomfortable. ... Read More
BE WARNED the stage show Priscilla is R rated and it ties up the main theater for several nights of th cruise. I’m not a prude but the ship’s write up did not warn it was r rated. I took my family and we were very uncomfortable. Just be aware. Otherwise the production itself is well done and the costumes were fabulous The public areas are crowded and noisy. The atrium where they have many of the seminars is open to the middle of main hallway at midship right across from guest services— a very busy and noisy intersection The Taste dining room is also very noisy. Its difficult to carry on a conversation. The food is good but service can be slow The casino, which allows smoking, is also open to a main hall midship on deck 6 and to get from one end of the ship to the other you have to walk through the smoking area. Since the midship area is open from deck five to deck seven, you can smell smoke in much of the public area on decks 5, 6 and 7 Other than the 3 shows the Epic promotes, there isn’t alot of family evening entertainment unless you go to one lounge or another Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this cruise because it departed from Port Canaveral, a smaller port than Miami, but as we have now found out one that is not capable of handling large crowds. We waited outside for 2-3 hours in bad windy weather, with verbal and ... Read More
We chose this cruise because it departed from Port Canaveral, a smaller port than Miami, but as we have now found out one that is not capable of handling large crowds. We waited outside for 2-3 hours in bad windy weather, with verbal and physical fights to the point the sheriff's officer had to be called. The ship seemed unprepared for its guests, the casino had most its machines down the first two days, there was no band on board, the singer in the theatre had to sing to tapes, and the trio's on board were spread thin. The food was sub-par with very little variety, the same desserts over and over. Once the buffet snack in the casino was peanut butter and jelly sandwiches!! REALLY!!??? The ship in general lacked a happy vibe which I guess is the fault of the cruise director. The cruise ended the way is started, long lines to get on and long lines to get off!! Read Less
Sail Date: December 2018
In 2013, we sailed the Epic and had a wonderful time. Our only “complaint” was the ship was too large for our preferences. We chose to sail her again due to the itinerary to a couple of ports we had not visited. Little did we know ... Read More
In 2013, we sailed the Epic and had a wonderful time. Our only “complaint” was the ship was too large for our preferences. We chose to sail her again due to the itinerary to a couple of ports we had not visited. Little did we know that this was an entirely different ship in crew, shows and policies. As for “a vacation of a lifetime,” it was an epic failure. Embarkation was a colossal failure, even to the point of causing safety risks. We arrived at Port C just before 11:00AM and didn’t get on the ship until 1:05PM. The problem for us was the lack of information as to the delay, and the lack of restroom facilities (before security). For others who waited 3-4 hours outside, dealing with new arrivals butting into line, arguments, lack of facilities, and no water for taking medications, it was even worse. At our CC Meet and Mingle, we sat through a roughly 30-minute apology/explanation from the Captain that quite frankly, was not plausible. The Captain started the delay was due to there being only 2-US Customs officials on duty, Port stevedores not starting until 8:00AM, with the last passenger not debarking until 11:38AM. All of his points were probably true, but the “blame” rests squarely on the NCL HQ officials that signed a contract with those limited port support services. Shame on you NCL for failing to accept responsibility for the failed Embarkation on Dec 5. Bear with me folks, I will get to the positives, though few and far between. Though we survived the Embarkation delay, we were not expecting the daily delays experienced in the Taste Dining Room. My wife (Pebbles) is a retired waitress of 20+ years, and my degree is in Food Administration (Restaurant Management), so I think that, plus 15 price cruises, qualifies us to make the following observations. We had multiple breakfast, lunch and dinner meals that took from 2-2 1/2 hours to deliver, with some orders not delivered or cold. We don’t blame the serving staff as they were hung out to dry by management. Two staff told us this was their first time as a waiter, and at none of the meals did we see a waiter/assistant waiter combination. Restaurant wait services can best be described as an “intricate dance” between the waiter taking orders and the assistant supporting services at the table. Clearly in the Taste Dining Room, NCL decided to cut back on wait staff and clearly did not train the first timers before throwing them to the wolves. On a good note, if you formally complain to the Maitre de, you’ll get chocolate covered strawberries and a bottle of wine delivered to your cabin as an apology. We now have three bottles of wine to give away as we don’t drink wine, lol. The last negative is essentially a policy change that we found very disturbing. To accommodate 4000+ passengers, unlike in 2013, NCL decided to make most theater shows, specialty restaurants, and tender trips (Grand Caymans) by reservations only. Yes, you can do this from the comfort of your cabin TV, but it also meant lines as cabin pass keys were checked. It may not seem like a lot, but it definitely is not “freestyle” cruising. Also, we did not appreciate the “gay” theme main show “Priscilla...”. I’m sure most folks enjoyed the humor and colorful costumes, but we chose not to watch drag queens prancing on stage. Ok, now for the positives. Our cabin steward, Elbert, was top notch, one of the best. He got us a egg-crate mattress pad to soften our mattress and always kept our cabin spiffy. Cagneys Dining was one of the best meals ever. The 16oz Prime Rib was amazingly excellent. The Bistro was almost as good with excellent wait service. LaCucina was a major disappoint as there were no classic Italian meals on the menu (no lasagne or chicken parm). The Spa services were another positive worth noting. Although a little pricey for a 10-day cruise, the thermal suite was well worth it. Steam rooms and saunas were clean and hot, and the large jacuzzi was never crowded. Lastly, and one of the better positives, were the port disembarkation/embarkation processes that were virtually flawless. In summation, the overall experience was disappointing compared to 2013. As one of the CC members commented at our M&M, if your business model is dependent upon another business (Port C unions), you are doomed to failure. NCL failed and as such, lost our confidence, and our business. Read Less
Sail Date: December 2018
We have been on multiple cruise lines and wanted to try Norwegian. The room was a balcony stateroom that was small for my 6' 7" frame. The bed was too short for me to lay on. The staff had to pull the top mattress out and stuff ... Read More
We have been on multiple cruise lines and wanted to try Norwegian. The room was a balcony stateroom that was small for my 6' 7" frame. The bed was too short for me to lay on. The staff had to pull the top mattress out and stuff pillows and covers in the space for my head to rest on. This made crossing the cabin difficult. The separate toilet and shower were difficult to use and I injured myself using the shower. The food quality was not as good as other cruise lines. The food choices in the buffet was limited. The wait staff in the dinning rooms were inattentive but completed their tasks. The loud speaker announcements were difficult to understand because the speaker spoke the words quickly. We had to wait longer than expected before embarkation even started. We tried to carry our luggage off the ship to save time and were held up by the disembarkation logistics. Read Less
3 Helpful Votes
Sail Date: December 2018
We were looking forward to another cruise with NCL, since our experience on the Pearl was good. This was awful! *The embarkation was a fiasco, with the problem being more Port Canaveral's. It was a cold morning, and they had to ... Read More
We were looking forward to another cruise with NCL, since our experience on the Pearl was good. This was awful! *The embarkation was a fiasco, with the problem being more Port Canaveral's. It was a cold morning, and they had to stop allowing people up the escalator to the indoor waiting area. Fights were taking place, and security had to be called. Most were cold, hungry, tired and confused, since there was no communication from anyone. This became a constant theme throughout the cruise! But at no time did anyone from NCL apologize for it and take some responsibility. When you were finally on board it was as if nothing had happened. *Pools are a real joke!!! 3 of them, with one being in the quiet area. Very small, more of a stand-up pool. If any more than 4 people were in it, it became overcrowded. The main pool area was the only pool space with shade, but the stupid music was so loud you couldn't talk to each other. Ridiculous! Even after request to turn the music down, nothing! *Waiting for an elevator became a game. No matter which was it goes, climb on because you may never see another one! Too many scooters!!!!!! * To see any show, you had to wait in line for an hour, then seats were gone quickly. I have never had that experience on any other cruise. Venues are way too small for that size of a ship with that many passengers. *Front desk was somewhat rude. I asked a young lady where the library was (mapped showed it very close to their desk). The girl grabbed my map and sent me to the back of the ship. I came back and told her it should be near where we were. She simply repeated her orders. It was across the hall and behind a door! *Layout of this ship is terrible. Hard to maneuver around anywhere comfortably. *Talent on board, except for a few, was pretty bad. Howl at the Moon singers were not singers! * Onboard activities: Napkin folding! Just Dance! *Movies selected were unbelievable! Overboard, Adrift and Showdogs?! Really! Who picked this garbage? (Andre'?) One good day they showed "It's A Wonderful Life" and it was standing room only! *It was Christmas. Why not organize an evening of caroling, or show more holiday related movies? Other than decorations, it was never mentioned or celebrated. Very disappointing. *That leaves us with debarkation. We were herded onto the 6th floor, with no announcement from anyone, just rumors, to try and organize a line, which went from the front to the back of the ship. There was 1 person from staff I saw and she was yelling at someone who was trying to take the escalator to 5! Apparently, some big wigs from corporate were suppose to be there for our leaving, but never saw a single person!!!! No, wait...there were two lovely ladies waving goodbye and thanking us...Washy Washy Girls!!!! That was it. No thanks for spending your time, your money and your sanity with us. They could have cared less. We will never cruise NCL again! Read Less
1 Helpful Vote
Sail Date: December 2018
We’re Platinum cruisers with NCL, so we’ve had lots of experience sailing on their ships. In our dozen sailings, we’ve had three truly bad ones, with this trip being the latest. After waiting quite awhile in the “priority” line ... Read More
We’re Platinum cruisers with NCL, so we’ve had lots of experience sailing on their ships. In our dozen sailings, we’ve had three truly bad ones, with this trip being the latest. After waiting quite awhile in the “priority” line before the woman steering passengers to the next agent was told she was clearing the regular line ahead of the priority line, we finally got onboard. Unfortunately, things didn’t improve in many areas. As Platinum members, we get two bottles of water, a bottle of sparkling wine and chocolate covered strawberries in our cabin on our arrival. Had to request them from our room steward, who got everything except the berries, which he said we had to order from room service. After asking at the customer service desk, the berries were delivered. This was one of the smaller issues, and was easily solved, but there were many, many small and large problems, too numerous to go into. Once again, as at another time in the past, NCL executives must have decided that mints in the cabins could be eliminated for cost savings. Seems they assume passengers won’t notice or won’t care. Think again! Part of the problem for us is that we don't care for the large ships that have the cruise lines think are so wonderful. The Epic has almost no intimate areas to gather with friends and enjoy a quieter cocktail and conversation. Everything is a pass through - there’s constant noise as passengers go through the bars and casino. There seem to be too many passengers for the size and number of available dining areas, particularly at breakfast and lunch. The buffet was always extremely crowded, as was O’Sheehan’s. The lines were long at every meal, seating was difficult to come by, drink servers seemed to be scarce (maybe due to most passengers receiving the unlimited beverage package? Money can be saved if people have to wait a long time to get a drink). There were numerous machines (coffee, juice, etc) that we’re out of order for most or all of the cruise. Food was so-so at times. The Epic was out of half and half for most of the cruise, out of cranberry juice in the dining areas for a good part of the cruise, two of the fish choices at dinner were not what was advertised...did somebody forget to order some items or was a delivery not received? Twice on the cruise, we were informed by staff that there were 1700 crew members on the Epic but the statistics listed on the website show 2100 crew members, so it’s clear that they’ve reduced the staff - bad plan...it shows!! One of the worst changes we’ve noticed since our first cruise in 2005, is the lowering of standards on cruise ships. We don’t expect people to be in tuxes and ball gowns, but when there are only two dining venues that have a (minimal) dress code in the evening, we were very upset that people were allowed in wearing shorts and t-shirts or bathing suits with a t-shirt over them. If NCL doesn’t enforce their own dress code, why do they bother posting it? It’s not like there aren’t plenty of other dining options for those who can’t interrupt their time at the pool to change into a decent pair of slacks and a shirt. On the plus side, there were fewer photographers so our dinners weren’t interrupted to get pictures taken. The crew is always a pleasure to deal with. They’re polite, friendly, helpful, at all times. The slow service we experienced is more from the lower numbers of servers than a lack of effort on their part. The entertainment was okay in some areas, with D’Soul Duo being the bright spot on the cruise. They were so talented and had a good rapport with the passengers. Betty, the female half of the duo, spent most of every short break they took chatting with the people in the crowd. We’re already booked and have paid in full for a cruise on NCL’s Pearl in March and we’re really hoping for a totally different experience. In the past, some of our worst NCL cruises were followed by some of our best, so we’re keeping our fingers crossed! We already wrote off Carnival because of their low standards and would hate to do the same with Norwegian. Cruising is not your everyday life and we’d like the elegance and specialness of cruising to remain intact. Read Less
1 Helpful Vote
Sail Date: November 2018
We have cruised NCL many times, second on Epic. Where to start...I opened the medicine cupboard and one of the glasses inside had about 10 pills in it from previous guest, so glasses were not changed! When luggage came I had a broken ... Read More
We have cruised NCL many times, second on Epic. Where to start...I opened the medicine cupboard and one of the glasses inside had about 10 pills in it from previous guest, so glasses were not changed! When luggage came I had a broken wheel. Elevators were over crowded with rude people. Specialty dining was poor, had to peel dried pasta off the top. Chicken parm was same dried chicken I had at lunch in buffet. Very disappointed in food. Many past NCL cruisers voiced disappointment . Some staff seemed out out. We were ssleep when photo called and said they forgot to get a signature and made me get out of bed, dressed and go sign. The charge was already debited. Will not sail NCL again. Our room had a tub which made it hard for seniors to climb into to shower. Our room Steward was great! He was very attentive to our needs. Disimbarking was bad to locate luggage. Read Less
2 Helpful Votes
Sail Date: November 2018
Why did I choose this cruise? Because it was cheap, it offered some great ports, and the port isn't far from where I live. I was very disappointed in the condition of the EPIC and, worse yet, her crew. There isn't enough room ... Read More
Why did I choose this cruise? Because it was cheap, it offered some great ports, and the port isn't far from where I live. I was very disappointed in the condition of the EPIC and, worse yet, her crew. There isn't enough room to go into every detail about what was wrong, so I'll just do it in summation: At one time or another during this 11-night cruise the following items were broken and needed attention: My balcony door, my shower door, the down escalator, the elevators were sporadic at best and there was no rhyme or reason as to why they would stay on one floor or another. It was not during loading or unloading...they just seemed to stop. A woman sitting near me in the Atrium ordered a drink and it showed up in a glass with a large crack that ran from the top to the bottom. The crew is very unfamiliar with their ship and kept giving conflicting information on what was where and which way to go. According to the "on screen" shopping directory, there was a store called the Sand Box where everything was $10. I called the front desk for more information and they told me it was on deck 7. Up I went, only to find nothing! I called the front desk again and another person answered who told me there was no store on the ship called the Sand Box and when I told them that wasn't what the TV said, she said, "Well, the TV is wrong." Thanks. There was so much conflicting information given out it was pathetic. My "Personal Latitudes Representatives" were never available and I was shocked to find it was just someone who also works at CruiseNext. As a Platinum guest, what was even more disappointing was that I was supposed to contact the front desk to get invited to the cocktail party. I found out too late how it worked so I didn't get to go, but it would've felt like I was inviting myself to a party instead of being invited by NCL in appreciation for my dedication to the cruise line. Another complaint I have to make is that it would have been so appreciated if NCL had at least one news channel on the TV that was real news...not just politics...news about people and places...CNN was available, but it was the highly edited, politics only news. Once you walked through the casino you kept the smell with you all night, even if you walked through the Non-Smoking area. I will be sailing with Carnival a lot more now that they have started a more stringent no smoking policy. WHY does the casino have to be in a major pass-thru? Whoever came up with that one came up with a major design flaw. People had to go up one deck, walk end to the end and take the stairs down. The food was fair at best, and I am including Moderno and the main restaurants. The nicest wait staff by far was in Shanahan's. The Family Balcony Cabins are really mis-titled. The only family you could fit on that balcony might be a family of kitties...not people. And the room size was laughable. I purchased the ESSENTIALS insurance policy through NCL. I got very sick about 1/2 way through the cruise and called the medical department to see if a visit to the doctor there was covered...get this...THEY DIDN'T KNOW! What a waste! Read Less
1 Helpful Vote
Sail Date: November 2018
We have sailed NCL four times prior to this 11-day Caribbean cruise, but never on a ship that carried this many passengers. You pretty much get the same amenities as the smaller ships, but have twice as many people trying to use them. If ... Read More
We have sailed NCL four times prior to this 11-day Caribbean cruise, but never on a ship that carried this many passengers. You pretty much get the same amenities as the smaller ships, but have twice as many people trying to use them. If you like to wait in line for everything (yes, everything), this could be the ship for you. Food options were limited and food was mediocre with the clear exception of Moderno. We did like the availability of unique wine choices in the specialty restaurants. Cabins are not functional - not just the bathroom, the entire cabin. I am not a fan of crawling over the bed to get where I need to be. If you are able to snag a spot by the pool by 7am, great! If not, too bad for the other 3,000 passengers. I challenge the concept of Freestyle on this ship - not much is available to eat outside of the never-ending buffet (not my choice), or to do, prior to 5pm each day, including 'at sea' days. Why not offer some matinee shows during 'at sea' days? We found no space to relax or find some quiet. Even the library is situated next to the little ones daycare! Loved the idea of a cigar lounge but would not use it as it was filled with cigarette smokers. Sorry guys, cigarettes are not the same and you ruin the experience for cigar smokers who, by the way, have no other options. We did not enjoy the ice bar for the allocated 20 minutes since this, too, was subject to an additional fee. We listened to one port presentation but we did not learn anything helpful about the port. The highlights for us? Priscilla, Queen of the Desert - absolutely top drawer show. The Beatles - don't miss these guys. Bartender in Maltings - fun guy. Our room steward - always available to help. Excursions - both through NCL and those booked separately. Overall, this experience has left us wondering if we will choose to cruise ever again. Read Less
3 Helpful Votes
Sail Date: November 2018
Overall, I felt like cattle being herded in many areas of the ship and nickel and dimed to death. Ship – The pool setup was a joke! On a ship that size with that many people and only have 2+1 (adult only) very small pools you could ... Read More
Overall, I felt like cattle being herded in many areas of the ship and nickel and dimed to death. Ship – The pool setup was a joke! On a ship that size with that many people and only have 2+1 (adult only) very small pools you could only stand in. Why even have a pool? One day, a day at sea - one of the pools was closed ALL DAY! The pool area was also under construction so not all the features were available. In the cabin - aft balcony - you should put something on the shower floor as it is very slippery and dangerous. The plexiglass on the balcony should be cleaned regularly. It was filthy and never cleaned. While sitting on the balcony you had to look through the dirt and grime at the beautiful view. The carpets could use a cleaning too. I found the smoking areas very few, very small and crowded. The deck on the 7th floor for smoking didn't even offer a place to sit and relax. The bathrooms were always clean and well stocked until the last couple days. The ship was all done up pretty and for the volume of people and cruises, it was clean. Elevators – excursion days/shows times/dinner times were ugly. What’s the deal with the Haven folks locking up multiple elevators at one time? Guest Services - We went to Guest Services a few times and they were never friendly nor helpful. We tried to put a report in for a lost phone but was told they did not do that and we would have to check back every day and stand in the line and wait for one of the 2-3 people working the desk to get to me. On the last night, again only 3 people working the desk on the busiest day, I stood in line for over an hour and half with everyone trying to settle/correct their accounts, so I could pay a .99 balance. No, I did not have a card on file - I've heard to many horror stories of people being charged incorrectly, fighting the charges and not being credited. Staff/Service - A large majority of the staff were moving like robots, focused more on making things look nice instead of interacting with the customers on a personal level. When it came time to place our food order the servers sounded as though they were working from a script and not interested in what I was ordering. There were a few times I had to point to the choice on the menu because they did not know what I was asking for, like they did not know what was on the menu. They are not relaxed, friendly or “there”. I felt like the rush they showed made me feel rushed. I think the staff are overworked and tired. They are pressured to make it all a pretty picture, and it was but the content got lost in the wrapping. Food/Dining - The food was all subpar except for couple of the specialty dining. Without the dining package the food would have failed totally. Cagney's was the best of all of them. They offered to package our leftovers and dessert, and have it sent to our room. On the other hand, the service and food was awful at the Italian restaurant and they would not package and send our “makeup” dish to the room. The Teppanyaki food was good but the chef got a really slow start like he didn’t know how to start the presentation. Then he spoke to fast and was hard to understand. The buffet always had a line to get to what you wanted so by the time you got your food and found a seat the food was cold. Entertainment - The volume of the mics was way too loud as was the music on the pool deck. Playing bingo and deal or no deal was painfully loud. Some venues were way too small to accommodate the shows where reservations were not needed. We were not able to see most of the comic shows because of this. If it is anything not included in your package it was VERY expensive i.e. Bingo/Deal or No Deal/bowling. Shopping – I found the shop with alcohol was reasonably priced, but the shops of clothing, jewelry and accessories was way overpriced. All the ports offered the same shops and you can’t just browse without being pressured to buy – Diamonds International, Cariloha, Del Sol, Effy and Crown of Light. Ports – When I travel, I do so to see how people in other countries/locations live and to visit their people/history and infrastructure. I do not want to go to industry owned islands that offer nothing but more of what I can get onboard for a price. For ports where tenders were used – what a mess. Anyone that had early excursions, not booked through NCL got very late starts and lost time on these islands. There needs to be a better plan for unloading/loading 4000 people that want to go ashore. The Art Auction/Park West Gallery - it is a scam. They tried to rope me into a purchase saying I was the winning bidder. I was first bidder – not the high bidder. They had me at a bid higher than what I had bid and when others outbid me on the piece. I have been to many auctions and high bidder wins the bid - not the first bidder. They also advertise a drawing for $500. Then find out it is $500 off the purchase of a piece of art! Deceiving and wrong! When I got home I checked their reviews and I and now convinced they are crooked. NCL Website - The info on the website concerning the service charge, gratuities and the 20% added to the UBP and dining package needs work. I still don't know when I should have tipped or not (except if the service was bad in any area). Since service was so robot like and not personable it made my decision a bit easier. I am also very upset about the UBP. It was one of my perks. I was traveling with my daughter who is 20 so I called NCL to verify she would be able to drink on board. I was told that she would be allowed beer and wine if I signed a waiver. I signed the waiver and they gave her a new card. Then to find out that this UBP card she had would not allow her free "unlimited" beer and wine and that we would have to pay for her drinks. This is wrong on so many levels and needs to be corrected. Read Less
1 Helpful Vote
Sail Date: November 2018
Chose the cruise as it had good itinery of stops and the price was reaonable. Did not like our stateroom as it was tight to move around and the bathroom setup was poorly designed. The staff and room stewart were excellant. Food was ... Read More
Chose the cruise as it had good itinery of stops and the price was reaonable. Did not like our stateroom as it was tight to move around and the bathroom setup was poorly designed. The staff and room stewart were excellant. Food was very good and dining staff were freindly. This was a 4300 passenger ship and we prefer the 2400 size of ship as this one was too crowded. Long waits for the elevator. Theatre seated 800 passenagers same size as on the smaller ships. Did not like the crowded pool area on the upper deck- too crowded not eneough lounge chairs. The enteratinemnt was for the most part was mjust OK. We have experienced better entertainment on the smaller ships in the past. We traveled with 2 other couples and like to play cards but the small games room was always full, smae size room as on the 2400 passenager ship size. Will not cruise on the EPIC in the future. Read Less
2 Helpful Votes
Sail Date: November 2018
Good Point: Emarkation Port close to our home city, Atlanta, Georgia Bad Points: 1. Ship needs dry dock and soon! 2. Tile floors near restaurants are cracked and broken, carpets are dirty, lights malfunctioning in elevators, I ... Read More
Good Point: Emarkation Port close to our home city, Atlanta, Georgia Bad Points: 1. Ship needs dry dock and soon! 2. Tile floors near restaurants are cracked and broken, carpets are dirty, lights malfunctioning in elevators, I had to fix the "plug in" for the coffee maker, the ship is OLD, only 10 years old, and it shows it... 3. We were in a AFT balcony and the vibration when pulling in and out of ports was horrendous, so bad the cabinets over the head of the bed vibrated like they were going to fall. The glass windows on the BALCONY were never cleaned the whole cruise, the crew cleaned some but never finished and the rust is showing real bad... 4. Staff was not trained, for instance the line at the help desk was so long that the people would just walk up in front of the line and there was no one to "police" the line. When ship was releasing from port in Cozomuel, the crew while releasing ropes started pulling the wrong rope in, people were throwing chicken bones off the back of the ship into the water, and no staff to stop them. It was so cold in the TASTE restaurant we had to carry our beach towel with us to stay warm...And to top it off we got back into port at Canaveral on December 5, there were only 2 (TWO) Custom's Agents at the port trying to disembark over 4000 guest, IT WAS A TOTAL CLUSTER in the baggage claim area, almost missed our flight back home. 5. We did not buy the beverage package, my wife is "non-drinker"... A beer was $10 and a "double" drink was $22 (a single shot was $12). The ship no longer gives plastic straws, only paper and you have to ask the bar folks for them. It took 20 minutes just to get Sugar Free jelly and the tables were always out of the yellow package sweetener. The food on the dinner menus have become sub-standard. 6. We are Platinum Plus and never got a invite or a notice of any Captians Party for the previous guest, had to ask for our bottles of water...NCL has lost their management policies. 7. I rated Entertainment HIGH (VERY GOOD) that is because of "BURN THE FOOR" and "The Beatles Mania" shows were GREAT! Read Less
1 Helpful Vote
Sail Date: November 2018
Went on family vacation to celebrate parents anniversary. Group of 12 including 2 teenage kids. Ship is huge, told it was sold to capacity ~4500 +1700 staff Service is decent for the most part. They add extra service $$ charge per ... Read More
Went on family vacation to celebrate parents anniversary. Group of 12 including 2 teenage kids. Ship is huge, told it was sold to capacity ~4500 +1700 staff Service is decent for the most part. They add extra service $$ charge per person daily depending on your room type. It is supposed to cover tips, but frequently were told that money gets siphoned by NCL (not sure how true that is), so we did give extra tips to some of the staff. Food large buffet type restaurant on top deck, other sit down places that are free as well, and Specialty dining- good luck trying to get a reservation at a decent time with a ship thats sold to capacity....so some of our dining vouchers went to waste. Eating at the buffet more that we really wanted to made it not so enjoyable. When you are on vacation, you would like to sit down for at least dinner. Were able to do that 1/2 the nights due to the crowding on the ship. Entertainment was good, went to see Priscilla queen of the desert- great performance. Saw magic show and comedy that was decent. Also went to Cirque dream 45min show that was quite good, but not sure why we had to pay 45$ pp extra for it??? Guess thats how they drain your on board credit. Amenities- Pools were mostly all tied to water slide, so essentially unusable for adults. OVERALL: Ship is OK, to many people for my liking. Think it would have been much more enjoyable with less people on board...so perhaps dont go over a major holiday? Hearsay, but many people we overheard say boat was way too crowded. Which made getting to shows and dinner a challenge/race every night...something you dont want to have to do on vacation. Would I go again on this cruise- NO. Read Less
3 Helpful Votes
Sail Date: November 2018
Lines, lines, and more lines. Compared to other cruises I have been on, this vessel seemed grossly understaffed and the ones that were there were poorly trained for the most part. A COMPLETE FAILURE (dare I say an EPIC FAILURE) of ... Read More
Lines, lines, and more lines. Compared to other cruises I have been on, this vessel seemed grossly understaffed and the ones that were there were poorly trained for the most part. A COMPLETE FAILURE (dare I say an EPIC FAILURE) of management. The food service was terrible. You got seated and waited for everything. Dinner took on average 1.5 to 2 hours with the food eventually coming out cold. The buffet ran out of food and didn't get replaced in any type of expeditious manner. Many people, including ourselves missed scheduled shows because of the very long waits. Excursions? Getting off the boat for our excursions was a nightmare when we had to meet in the theater as there was only one person directing groups off the boat and he became so overwhelmed that he just let off eveyone at one time. Close to 125 people easily. The real EPIC FAILURE though was that this was a problem from the very second we got to the port to get on the boat. Once on board the experience was made worse as no one from Norweigan seemed to care that service was drastically lacking and did nothing to improve any of it during the full 7 days. We will NEVER cruise with Norweigan again. Not worth the risk to get on a boat where the crusie staff is just not interested. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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