881 Norwegian Epic Cruise Reviews

Me and my boyfriend booked a four night Bahamas cruise on the Epic for our first cruise. We are both college students on spring break in our early 20's, we got the drink package and it was well worth it. The first night we were very ... Read More
Me and my boyfriend booked a four night Bahamas cruise on the Epic for our first cruise. We are both college students on spring break in our early 20's, we got the drink package and it was well worth it. The first night we were very impressed, we thought the staff was very friendly and attentive. The first full day we stopped in Nassau and has a great time at Atlantis. The second day we were supposed to go to Norwegians private island, Great Stirrup Cay, where we were excited to have a relaxing beach day. However, that morning the caption announced we would not be going to the island due to adverse weather conditions. Since this cruise only had two stops, we were extremely disappointed. I understand that they cannot control the weather, but what we found to be strange was that the weather seemed fine. It was sunny, blue skies, and the water was calm. The cruise line must be very cautious to even small waves due to elderly or maybe drunk passengers, which is not fair to those capable of riding the boat to the island. We ended up being on the boat the last few days instead and ran out of things to do since most onboard activities cost money. The water slides were fun but the pools were gross and crowded. We found the dining to be very good and loved that we could eat when we wanted to, but ended up having to repeat some food options. We had a family balcony cabin which we loved. However, I will say the bathroom is not very private. Being a couple, we did not mind this at all as we share a bathroom at home but I could see how it could be awkward for some people. Lastly, the disembarkation was VERY disorganized and it took an hour for us to get off the boat. There were no clear lines and the staff was standing around doing nothing to help people where to go. Read Less
Sail Date March 2019
My husband and I picked this for our 2nd year wedding anniversary. While we overall still had a nice time, the staff really didn't seem to be able to keep up or pay attention to the guests. Most of the bartenders we ran across ... Read More
My husband and I picked this for our 2nd year wedding anniversary. While we overall still had a nice time, the staff really didn't seem to be able to keep up or pay attention to the guests. Most of the bartenders we ran across seemed rather cranky and only half paying attention. I ordered 2 drinks at one point and my husband ordered 1. The bartender acknowledged all 3, then only brought back one and seemed annoyed at having to go make the other 2 when he asked again if I needed anything. There were also several occasions where food was ordered, took a good while then came to us incorrect. Either condiments missing or just completely wrong. I ordered a steak from cagneys medium with peppercorn sauce and it came well done with no sauce but by that time we had already waited a good while and I didnt feel like waiting any longer. My mother in law coincidentally ordered another cut of steak well done and it came medium rare the first time so she sent it back just to be put on for a little while longer and they brought back a fresh one that was even more rare than the first. Similar thing happened at osheens. ordered fries with a side of ranch. Fries came 30 minutes later with no ranch. Granted these are minor things but when it seems to happen every time several days in a row it can get rather discouraging. I think it all boils down to the staff being overwhelmed and therefore just throwing the stuff out there. It was all good food, dont get me wrong, but it's not always what we ordered and the portions were usually very small for the price. Entertainment on the other hand was top notch. We really enjoyed the comedians as well as the cirque dinner show and the teppenyaki hibachi restaurant. The pools...well...I'll never understand why they would only have 3 very small pools for people outside the haven to access on a cruise with 4 thousand people. Unless you wanted to sit on a stranger's lap you weren't getting in. Which was a bit disappointing but we found a nice set of lounge chairs on the deck near spice h20 to spend our time. I would say it's worth a shot if you have patience like I do. I rather enjoyed the cruise. But if you have limited patience like my mother in law, you'll really want to be careful of when you go because 2-3 bartenders in a crowd about 6 people deep all around the pool bar can be a bit painful. Read Less
Sail Date March 2019
This was my third Norwegian cruise and up to now have been very impressed and satisfied. I have always given excellent reviews to friends and family on the excellent service and entertainment of Norwegian Cruise Lines and have influenced ... Read More
This was my third Norwegian cruise and up to now have been very impressed and satisfied. I have always given excellent reviews to friends and family on the excellent service and entertainment of Norwegian Cruise Lines and have influenced several people to choose Norwegian. I had a very special friend whom I had talked into going with me for his first cruise. I gave him wonderful reviews of my past cruises on the wonderful food and excellent service and attention. I gave glowing reviews of the on board shows and entertainment. Sadly, there were only two shows, instead of a different show each night as expected. Other show were available at additional expense. Shows were great but just two was very disappointing. Bartenders and wait staff acted as if they totally hated their jobs and could not even muster up a smile for the passengers. Bartenders totally ignored you while you were waving your cards right in front of them. Bartenders only made one drink at the time, even if four of the same drink was ordered. Very slow and non responsive. I may have to check out another cruise line for my next cruise. Food was not outstanding at all. Nothing at all like my last two cruises. Not much to choose from unless you paid for the specialty restaurants. Read Less
Sail Date March 2019
Two other couples invited us on this cruise and we chose a Junior Suite as it was closely priced with the balcony stateroom. The food and service were excellent. The entertainment was quite good too. However, NCL is the ONLY cruise ... Read More
Two other couples invited us on this cruise and we chose a Junior Suite as it was closely priced with the balcony stateroom. The food and service were excellent. The entertainment was quite good too. However, NCL is the ONLY cruise line to charge $15 corkage fee for EVERY bottle of wine you want to bring on board. Most other cruise lines allow 1 or 2 bottles without a charge. Shame on NCL for nickel and diming their customers. The room layout was just horrible. The bathroom was separated into three pieces and all three were in the living area, really?? The sink, next to the couch, had a faucet that extended into the sink (see photo) so water was everywhere or you bonked your head on the faucet. The tub/shower combo was extremely hard to use as the tub height was approx. 30" tall. Then there was the double outlet in a base cabinet at the foot of the bed which forced crawling on my hands and knees to plug in an extension cord. Btw, the cord crosses the floor, so be careful in the middle of the night if you need to use the facilities. No nightlight in the room, now that's poor planning too. We enjoyed the food, service and overall cruise but we would not ever choose the Epic again as the cabin distracted from all the positive features. Read Less
Sail Date March 2019
Once we launched, the sailing was very smooth. However, checking in was a bit frustrating. No one was being processed to board for about 20 minutes. Not really sure why and the line was very, very long. While on board when calling ... Read More
Once we launched, the sailing was very smooth. However, checking in was a bit frustrating. No one was being processed to board for about 20 minutes. Not really sure why and the line was very, very long. While on board when calling guest services, phone just rang and rang and no one ever picked up. A couple of staff members were rude when asked a question around the ship. Housekeepers were great and very friendly. Entertainment on board was good! Really enjoyed D'Soul singing classics. They were very professional. Enjoyed watching a movie outside on deck and offering popcorn was fitting. Transportation to the private beach The Great Stirup Cay was safe and nice. However, the cafeteria style food served had flies all over it. It was very disgusting. Staff tried to swat away the flies but to no avail. Our excursion in Mexico was great and so was the shopping. Read Less
Sail Date March 2019
This cruise was far too busy even for a large ship. The embarkation was a disaster, far too many people in a small space with absolutly no organisation. I found the balcony aft cabin ok although expensive. Food in buffet was ... Read More
This cruise was far too busy even for a large ship. The embarkation was a disaster, far too many people in a small space with absolutly no organisation. I found the balcony aft cabin ok although expensive. Food in buffet was reasonable but far too busy. Staff not very friendly ( like other cruises I have been on) Only saw the cabin steward once. Wi Fi absolutly woefull don't waste your money on it. Entertainment... burn the floor very good and the band in the Cavern club good but the rest of the entertainment was below parr. I think Norweigen have lost it with this ship and are getting greedy this is quite expensive for what you get and they try every which was to make money out of you. I had the drinks package which was good but found on occasions difficult to get served. With the epic you must be prepared to queue queue queue as there are far too many people on this ship. Read Less
Sail Date March 2019
Before the trip, I saw suggestions to reserve dining before the trip. I thought they were suffering from odc but you really do need to reserve anything you wish to do before you get onboard and some other things that you can only book on ... Read More
Before the trip, I saw suggestions to reserve dining before the trip. I thought they were suffering from odc but you really do need to reserve anything you wish to do before you get onboard and some other things that you can only book on the ship. This ship is by far overfilled with passengers vs venue space. Really consider how calm you can remain because it affects service you receive. Also shows are hard to see if you like the main dining rooms. I believe this isn’t as much of an issue for buffet types. The embarkation/debarkation out of Canaveral was the quickest and most comfortable (nicely air conditioned)I’ve experienced to date. Once arriving onboard, this ship didn’t try to confuse us into buying a souvenir glass - a nice change from other cruises I’ve been on. The emergency drill was one of the easiest I’ve dealt with also. We were the first sailing with an unaffected itinerary after the ship incident in Puerto Rico. The gash could be seen, but otherwise nothing was affected. 3 of us were in a spa package. I didn’t find the room shape as disappointing as others. There is a slide curtain between the restroom area and the rest of the room. It provided as much privacy as thin doors have on other cruises. The layout does give a bit of extra foyer space and allowed someone to put on makeup while someone else was in the shower. I slept on the sofa bed and it truly was unexpectedly comfortable. I’m only 5’8” so it was plenty of room for me. Taller people will have trouble keeping feet on the bed. You have to keep a keycard in a slot by the door to keep lights on etc. However, any credit card sized card will work. It’s been a while since I’ve cruised but the balcony felt smaller to me. But not by much. The spa package was okay. It’s the first time I’ve purchased that and I wouldn’t on this ship again. The ship is overpopulated so pools and hot tubs on the top deck are inadequate. As the week progressed, people flocked to the spa in droves. My suggestion is to buy a couple of day passes for the first few days before people get fed up with the pool situation. Once the spa is full, you’ll deal with people holding all the spots with towels. As far as dining goes, every venue is packed so you’ll be scouring for a place to sit at the buffet. Anytime you have no reservation, you’ll be waiting up to 30 minutes to be seated. I tend to eat on main dining rooms on cruises but I am disappointed by how few venues without extra charge are available on Norwegian ships. I checked across the fleet and this ship actually has the max offered by Norwegian and it is the fewest I’ve had on other lines. This was the worst service I’ve had in main dining rooms on a ship before also. It seems like every waitstaff owns every table so in the end, no one performs well. Each meal was hit and miss. If something was forgotten, like silverware, you might wait 5 minutes looking at your plate. Sadly this is common on this ship. No drinks until halfway through meals. Food served out of order. Wrong food delivered. It is actually a bit comical at times. Overall the food was good though - nothing resembling stellar. The buffet actually had better food than I expected. The beverage package is the way to go if you drink at all. I’ve been on the Pearl ship before. As comparison, I had LOTS more trouble getting served. The bars have stools in the way for people to order. Every bar stool is occupied so you’ll be ordering over peoples shoulders. The bartenders are confused of who is next so you’ll get skipped over often. Your fellow passengers become jerks as the cruise progresses - they’ll start purposely ordering when it’s not their turn - mainly because of frustration of the congested conditions. I feel like the bartenders have been told to cater toward passengers without drinking packages first also. They may do it because package holders have already tipped so they pocket the tips whether they serve us or not. It’s a bit unclear but lower your expectations and don’t let it ruin your trip. Much of this staff is beat down due to congested passenger conditions- this is the least friendly crew I’ve experienced. Do not get me wrong - they are MUCH friendlier than service staff on land, but compared to every ship I’ve been on, this ship had more unwelcoming staff than others. I suggest you pick out the ones you like and try to go to those bars and ask for those servers. Personally, I filed out cards for the ones that were friendly and did their jobs. I’ve not done that before because ALL staff has always been great in past. The main theater shows were some of the best I’ve seen before. The shows that were in other venues, well I don’t know because we couldn’t ever get a seat to one. I didn’t see a single comedy act. This is the fewest shows I’ve ever seen on a ship and I think this is reason number one to choose another ship. There are too many passengers so you have to appear 45 minutes early to get to see anything. This would be okay but the main dining rooms do not book reservations so you can make shows. You’ll have to do buffet dining for a schedule to work out so you can stand in line. Food was more important to me. If you want to escape the big top, you can’t pre order. Order as soon as you board or it’ll be booked full. I didn’t know the drill so we missed out. The slides were nice but they only run 2 at a time. They move fairly quickly so you may do that a few times. The hot tubs stay packed. I was able to get in 1 one time during the trip. The pool is a little better but it is standing room only most of the time. We were able to find lounge chairs in the shade near the back of the stairs for the slides each day. All others were full unless you claimed them early. We did not. There were waiters on the pool deck for drinks but there aren’t many and it can be 40 minutes from order until delivery. The bars on the pool deck are packed so I really can’t say either option is great. It was quicker to run down into the ship to a bar and bring drinks back on top. The back of the ship has the adult only o2 area. It has a dance floor part of the time and the floor moves to make a pool. There are movies played at night back there too. The projector didn’t work well so it was all sorts of scrambled pictures so we never watched one. The potential is there but the stadium seating isn’t comfortable. The jogging track is the worst I’ve seen. It is on one side of the boat behind the lifeboats. You get no view and it is very unpopular. I never saw more than 2 others using it when I did. It was one place that’s uncrowded. It sounds like I hated the cruise but I didn’t. But I can have fun in most situations. Across 7 days, I only experienced 1 meal where the server completely deserted our table. And there was only one bar incident that truly irritated me where I finally asked the bartender how many times he planned to skip over me? I can’t recommend this ship because I know what service is like on other ships. This is the biggest ship I’ve been on so I don’t know if all 4K passenger ships have the same issues. I would be interested to know if breakaway and bliss has similar issues. I’ve been on pearl so I know it’s not across the fleet. Read Less
Sail Date February 2019
Food was very good especially at Cagney's Steakhouse! The Buffet was good for Breakfast along with Taste. Food is always available someplace 24 hrs. Lots to do on ship. Enjoyed the shows and the Ice Bar experience. Try not to ... Read More
Food was very good especially at Cagney's Steakhouse! The Buffet was good for Breakfast along with Taste. Food is always available someplace 24 hrs. Lots to do on ship. Enjoyed the shows and the Ice Bar experience. Try not to wear sandals or flip flops because your feet will get cold! Plan and book your excursions early, also book your reservations at the Specialty Dining as soon as you can online when it comes available. Room Service has a Continental Breakfast until 10am which there is no charge. Embarkation took about 30 minutes but be aware you need to walk uphill on their platform to get on ship. Debarkation was easier. You need to get your luggage tags the day before your cruise ends and you choose the time you prefer to leave. The tags were by the Information desk area. Most of the staff were very nice! Had only a couple behind the desks that didn't take care of our problem and had to go there three times. We won't be going back on the Epic but looking forward to Norwegian Bliss! Read Less
Sail Date February 2019
I just wanted to get away by myself and this ship had solo cabins. Also I have never been to Tortola so that was a plus. I found the food to be so-so. I think this may be because so many people are taking the specialty dining perk that ... Read More
I just wanted to get away by myself and this ship had solo cabins. Also I have never been to Tortola so that was a plus. I found the food to be so-so. I think this may be because so many people are taking the specialty dining perk that the regular restaurants are not as good as they used to be. Buffet seemed to be the same things over and over. The staff were ok but I did not find them overly zealous. Again, cruising has changed over the years. There was two major shows and they were both great but I would have like at least one more show in the theater. The worst part was tendering to their private island. There was no rhyme or reason, didn't seem like anyone was in charge. They started tendering at 830A and I had tender #9 but didn't get off the ship til 1130! Seems extreme. The swimming pools are a joke. very small and always crowded. Making bigger and bigger ships and smaller pools! Read Less
Sail Date February 2019
Needed a two bedroom to travel with a snorer. The ship is huge. Food in the Haven was excellent. The Manhattan room was very good but didn’t return because the band was very very loud. The Burn the Floor show was great but didn’t ... Read More
Needed a two bedroom to travel with a snorer. The ship is huge. Food in the Haven was excellent. The Manhattan room was very good but didn’t return because the band was very very loud. The Burn the Floor show was great but didn’t see others. I have been on many cruise lines and never experienced one before this one that charges for the better shows and charges for cocktails and umbrellas on their private island. REALLY?? With our drink package on their island we were offered beer but all alcohol otherwise you had to pay for. Fortunately we did find some shade so didn’t have to rent the umbrella. The biggest disappointment was at St Thomas. We had to be back on the ship at 1:30. So after taking an excursion we had to get right back to the ship. I did really enjoy everything about the Haven’s cabin, dining room, clubs and bar but the only criticism is when the band starts playing on deck 15 the piped in music at the Posh club should be turned down so you don’t have to listen to two songs at the same time. We would have enjoyed hearing the live music only. Also the service in the Haven was top notch. Read Less
Sail Date February 2019
Just returned from the Epic. Some good and a lot not so good ! Funny how there are so many different reviews on the Epic. We are very easy to please and understand everything can not be perfect but Norwegian really does not come close to ... Read More
Just returned from the Epic. Some good and a lot not so good ! Funny how there are so many different reviews on the Epic. We are very easy to please and understand everything can not be perfect but Norwegian really does not come close to the mark at least on the Epic. Embarkation....easiest on any cruise we have taken. 50 minutes from the time we closed the car door at the parking area until we got on board. ok now lets start with a cold cocktail. How about no !! Not enough staff to serve, long lines and long waits. Ok lets eat , how about no ! Buffet food mediocre at best, not enough room to sit. Getting the picture. Cabin, balcony cabin was dirty, shower still wet, floors and balcony dirty, mirrors finger printed, glass filthy. We ended up cleaning our own cabin as we did not meet our room steward until late the first night. Even then our floors were never cleaned, We ended up basically wiping the cabin down every day. We only received clean towels and had the bed made. Had to call everyday for something they missed. The last day of the cruise they cleaned the balcony. As stated the buffet food was below average but dining room food was ok. We read lots of good reviews about the upgraded restaurants but we found their food very to be salty and only slightly better. One positive was the entertainment on the Epic was the best we have seen on any cruise line we have been on. Long lines were the norm getting into the shows. Smoking.....cigarette smoke was a problem for us. Norwegian does not enforce its smoking policy as we were forced to abandon our balcony a few times due to our neighbors smoking on their balconies. The worst is the casino smoke, it drifts throughout all the bars and restaurant areas. The aft pool bar is a smoking area. Who puts a smoking area by one of your main areas of the ship. ok. lets think good things....hmmmm. Staff, some really nice staff , some not so nice. Caught attitude from some. Went to the main dining room and when seated there was food on my seat. Asked hostess if it could be cleaned and she took a napkin off another table and proceed to rub the food into the seat and made it worse and just walked away. I ended up cleaning it myself. Asked another hostess a question in the Irish bar and you would have thought I asked her for her first born child. On the plus side most bartenders and servers were very pleasant and hard working. Elevators.. be prepared for long waits for them. Announcements on board....could not here or understand them. Public bathrooms.....cant find them, poorly marked The only reason we would give Norwegian another chance is we enjoyed the casual dress code and anytime eating. It would be on another ship....not the Epic. Read Less
Sail Date February 2019
We are frequent cruisers. This marks our 15th Cruise, 3 of which have been on NCL (Sky and Pride of America were the others). We joined a group of 9 friends on this cruise to celebrate an anniversary. We got on 2 weeks after the ... Read More
We are frequent cruisers. This marks our 15th Cruise, 3 of which have been on NCL (Sky and Pride of America were the others). We joined a group of 9 friends on this cruise to celebrate an anniversary. We got on 2 weeks after the engine / pier crash debacle, and 1 week after the shortened cruise that followed. The ship had no issues but wasn’t running at full speed. Cons: There were too many people on this cruise, even for the size of the ship. People were packed together everywhere. The halls had a slight ‘sweat’ odor to them all the time. Even so, there wasn’t a long wait for any food (although the specialty restaurants were sold out by Tuesday - fortunately, we boooked in advance.) The rooms are quite small compared to the smaller ships. We had a mini-suite, and my husband kept saying “They put the mini in suite alright!). We typically cruise in suites or larger and thought this was a good deal. It was not. Very tiny, even for two people. The staff struggled with English, and were generally not helpful. Most were irritated, probably between the issues weeks before and the extremely full sailing. There was one incident where the guest services lady challenged me on exactly what time I called and had no answer, rather than believing me and offering to help. They don’t cater to folks with finer tastes. The wine list was very limited and fine liquor selections were very lacking. There were plenty of choices on the package for beers, etc. but when I want a stellar bottle of wine, I am more than happy to pay for it (even on top of the free drink package, yes!) but they didn’t really offer anything for this type of traveler. Pros: Everything was very clean. Buffet was impressive and hot, offering a lot of healthy options (washy washy). Specialty dining was really amazing, perhaps even the best that we’ve had on a ship. Disembarkment was very organized, again perhaps the best we’ve seen. The entertainment was phenomenal. The ‘jam bands’ all around the ship were super talented. The Cirque show was impressive. The fitness center and spa were massive! I’ve never seen such a large center on a ship. It rivaled my gym back home! Overall: I was most disappointed in the service. I think this boat was just too big for us and for the types of things we enjoY. Read Less
Sail Date February 2019
We chose this cruise because it was scheduled for Jamaica, Grand Cayman, Cozumel and Great Stirrup Cay. The day before sailing, the itinerary was changed to only Nassau and GSC due to the recent engine issues. The remaining time was spent ... Read More
We chose this cruise because it was scheduled for Jamaica, Grand Cayman, Cozumel and Great Stirrup Cay. The day before sailing, the itinerary was changed to only Nassau and GSC due to the recent engine issues. The remaining time was spent moving very, very slowly in order to extend the time at sea as much as possible. As first-time cruisers, we opted to go for the half-price offer, and go on the shorter trip, but had we known how important the excursions are in cruising, we may have requested the full refund and rescheduled. The crew was phenomenal, enthusiastic and do a great job. The shows were great. The food was varied and tasty, and the mini suite stateroom was roomy for two. The casino is obnoxiously in the way every time you move on the ship. The cigarette smoke from the casino deck permeates the ship and you can’t escape it. The sales of raffle tickets and pop up tickets became the mission of every performer and presenter at every show. The pools were shoulder to shoulder people, so we didn’t swim. The lifeguards are extremely careful, and the crews kept everything spotless. We received a credit with NCL so we will probably cruise again with them again. We will know more the next time. Read Less
Sail Date February 2019
Chose this cruise to experience locations by shore excursions. Due to mechanical problems on the immediately prior cruise, OUR cruise itinerary was shortened and changed - not what we booked. Really wanted to experience the western ... Read More
Chose this cruise to experience locations by shore excursions. Due to mechanical problems on the immediately prior cruise, OUR cruise itinerary was shortened and changed - not what we booked. Really wanted to experience the western Caribbean! NCL offered 'considerations' for the changes; other passengers we talked to glowed about how well NCL typically took care of their customers compared to other cruise lines. The 2 (instead of 4) shore excursions we DID get experience were OK. On-ship dining options were good. Garden Cafe was WONDERFUL, but too easy to over-indulge. The dining rooms (Taste, Manhattan, & O'Sheehan's) offered a better chance for wonderful but controlled dining. The band in The Manhattan offered a wonderful and entertaining background to 'formal' dining. We did not purchase the drink package; only had a couple of drinks on ship because we don't drink that much. Never really saw anybody over-doing their use of the unlimited drink package - which was good. We did not gamble; we do not typically gamble but we CONSIDERED doing some. We ultimately did not because: we did not know how to use the machines, the casino area was LOUD, the casino area was SMOKY, the casino area was in the center of the ship instead of being located off-to-one-side. Noise and smoke permeated EVERYWHERE - not real happy. Activities in the Atrium (open entertainment/activity area) competed with lots noise/traffic because it was next to guest services & shopping. Not ideal. The primary performance venues (Epic Theater and Headliners) were great and the shows were FABULOUS. Rob Little (his first time on an NCL cruise) was AMAZING - you gotta get him back ! The other shows (Burn The Floor and Priscilla, Queen of the Desert) were EXCELLENT. Secondary performance venues (Malting's & Shaker's in particular) were nice but they competed with noise/smoke/traffic from the casino. Diego (on guitar) and Arvin (on piano) were SUPER ! All the staff members we encountered were wonderful and helpful - first rate. Read Less
Sail Date February 2019
What a great time away with friends that are more like family. While we had some itinerary changes, it is about who you are with and how you spend your time. This was our first cruise, so the daily activities we a little overwhelming ... ... Read More
What a great time away with friends that are more like family. While we had some itinerary changes, it is about who you are with and how you spend your time. This was our first cruise, so the daily activities we a little overwhelming ... so many to choose from. Choose an activity, hang out on the quiet deck to soak in the sun, relax by or in the pool, take part in some of the entertainment; what is your fancy? After a great day out an about on deck discover the creature that has been hanging in your stateroom. It was exciting to come back and see what towel animal greeted us and then compare with our friends. Beds were comfortable and pillows were perfect. Having a balcony was a great way to relax anytime listening to the ocean. If you come back and have not found a few extra pounds, you didn't eat. The food was delicious and the specialty restaurants were amazing. Note that the guys should have long pants with them, there are a few restaurants that may require them. Also make your specialty dinner reservations early to get your choice time. We can say we've been to Nassau now ... if you go and like Rum definitely check out the distillery. It is walkable if you have good shoes on, the tasting is awesome and enough to share with someone. Great Stirup Cay was so relaxing ... lots of grove trees to provide shade from the sun. Be sure to take sunscreen, it is some intense sun. I would suggest catching an early tender to select your spot for the day. Shopping hut available, merchants are helpful and friendly. No excursion needed for this Port of Call, grab your book, music, water, etc and enjoy the beach and breeze. We are planning a birthday cruise now to ports we have not been to. Read Less
Sail Date February 2019
I am sure this won’t get posted as it isn’t flattering. We did not leave on 2/16 but boarded on 2/17 at noon and sat on ship until 2/18 at 4 pm when we departed Port Canaveral. All our ports Jamaica, Cozumel etc got cancelled. Went to ... Read More
I am sure this won’t get posted as it isn’t flattering. We did not leave on 2/16 but boarded on 2/17 at noon and sat on ship until 2/18 at 4 pm when we departed Port Canaveral. All our ports Jamaica, Cozumel etc got cancelled. Went to Nassau and stirrup cay. That aside, which was bad enough, I did not find anything especially outstanding about this cruise/ cruiseline. I had some unpleasant experience and complaints that I don’t feel were or are still being addressed appropriately regarding funds misapplied and customer service flat out refuses to let me speak to a manager even though the corporate/executive offices in Miami gave me the names of two managers to ask for. Even if that was placed aside I don’t think the food was as good or the number of late night options e.g. after midnight or 1 am food options was as good as other cruiselines I have been on. You basically had one choice and you had to eat there. Menu was very limited. I don’t think the day time dining and upcharge restaurants food was as good either. I also did not feel they had as much in the way of entertainment. It wasn’t as clean and the staff wasn’t as friendly but I chalked that up to what they must have went through with guest the prior sailing during the San Juan debacle/engine break down. I also feel they knew the ship was not going to sail as scheduled on 2/16/2019 and to the scheduled ports yet lied to customers who called (perhaps employees who spoke to customers didn’t realize they were lying, maybe they too were lied too) so people would have already taken off work, traveled to FL and therefore been less likely to cancel trip completely when given the option. A calculated ploy, I feel, on their part. This more than anything causes me to rate them low. Read Less
Sail Date February 2019
We were guests on the “NCL Epic Failure” cruise 2/12/18. (Just Google it!) I’m going to try to be as honest as possible, both about our ship experience and our "unfortunate experience". This was our third NCL cruise, our ... Read More
We were guests on the “NCL Epic Failure” cruise 2/12/18. (Just Google it!) I’m going to try to be as honest as possible, both about our ship experience and our "unfortunate experience". This was our third NCL cruise, our first on the Norwegian Epic. We booked a Fly, Snooze and Cruise package with the Quality Inn and Suites Port Canaveral. This included pickup at the airport, transfer to the hotel, one night's stay, transfers to the port and transfers back to the airport. All went smoothly except for confusion about transfers back to the airport because of late arrival back to port. Overall, I would recommend this package. Boarding: We were lucky to have arrived early. We checked in with no problems and had boarding group 3. The seating area was already almost full. After two announced delays, boarding started about 12:30. When our group was called, they stopped halfway through. They were closing the main gangway because a semi had run into the top and they weren’t sure if it was safe. We were redirected to where they board passengers in wheel chairs and told it would slow boarding. We talked to other passengers who arrived later who waited outside for hours because there was no room in the terminal for them to sit and there were evidently some computer checkin issues. Our rooms were ready about 2:30. By the way, at our Cruise Critic meet and greet, we were told that the Epic is just too big to be sailing from the Port Canaveral terminal (because it couldn't handle the passenger capacity) and would be transferring to San Juan next year. The ship: Unusual layout. We had an aft facing balcony cabin. From the rear of the ship, there is no direct access to Deck 5 where most activities, Guest Services, Taste Restaurant and Epic Theater are located. You need to take the elevator down to six, walk all the way through the extremely smoky casino and take the escalator(!) down to Deck 5. You could also meander through the narrow hallways, avoiding the room steward carts, until you reach the front of the ship elevators and take that elevator down to Deck 5. This is also a problem to reach the Buffet at the Garden Café (which is on Deck 15) without going outside to walk through the very busy pool/Lido area. Some areas of the ship are showing wear, but it usually clean and well kept. Sometimes there was a wait for elevators, but usually, apart from shows/activities releasing, this was not a problem. The ship has too many passengers for the design to have a smooth traffic flow from one end to the other. Due to ongoing work on the stacks, the climbing wall was partitioned off and there were very few activities held in the Spice H2O area aft. (By the way, we talked to passengers with a cabin near the stacks that said the ongoing maintenance resulted in pounding noises all night long.) Two tiny pools, very few people able to use them, but lots of full loungers and hot tubs. Most of the time we actually observed a lifeguard in the kids pool area. Sometimes the kids pool area was ripped off and unavailable. During the day, the Lido deck around the pools and bars is completely packed. Just walking through the area is difficult. Be aware that there are not a lot of areas on this ship to just sit and gaze out at the ocean. The Lido deck has tall, tinted railings with visibility through small slits between glass panels. The best views were from the gams/card room and library hidden away behind the photo gallery. The small running track is next to the lifeboats with almost no visibility. Activities: We did not go to most of the shows – just the opening night overview. Enjoyed the piano player near Shaker’s. Most venues were REALLY full and did not want to deal with the crowds. Enjoyed Trivia and game shows, watched a few movies. Spent a lot of time on balcony. Daily activities were not originally planned for our extra days at sea. Let’s just say that not a whole lot of interesting options were provided on those days. Food: Garden Café was the usual buffet style. Nice to have Indian and Asian selection at lunch and dinner. Each night had a dinner theme. Food was fresh and tasty. Great made-to-order crepes and wonderful homemade ice cream at lunch and dinner. We had three specialty restaurants as part of our package. We were able to make reservations the first at sea day before our cabin was ready. Teppanyaki was fun and tasty (a bit noisy, but a couple of Birthday celebrations going on). Moderno had a good variety of meat offerings. Good soup and salad bar. Great grilled pineapple! They even shared a couple of recipes! Cagney’s was also tasty, with a good variety to choose from. We choose not to eat in the main dining rooms. Many of the menu items were also being served in the buffet and we did not want to eat in the Taste dining room with a ceiling completely open to the smoke from the casino or get dressed up to go to the Manhattan dining room. “Adventure”: We had an aft balcony because I love to watch the “swirly water” at the back of the ship. As we headed out to sea, I commented to my husband that there was about half as much “activity” from the port side engines as usual, resulting in an uneven trail of “swirly water”. This continued until the second day, when it was announced that one engine was having problems but there was nothing to worry about. While playing Trivia, a message showed on the screen that announced a “Code Red Engine Room”. A code Bravo was also announced on the PA. We returned to our room and saw that for about 4 hours, we were completely dead in the water with no engine activity. After a few spurts of engine activity, the captain announced that we would not be stopping at our scheduled ports of Tortola and St. Thomas and would instead divert to San Juan for engine repairs. It was also announced that we would receive 50% of our paid cruise price on our next NCL cruise. We limped along until the next day at about 5:30 when we would dock in San Juan. San Juan: We took out two of the mooring piers while docking in San Juan. No one admitted who was responsible. They blamed high winds. We could get on and off the ship as we pleased. Divers were active checking out the ship damage and pier damage. Although deep gouges were on the port side of the ship, it was determined to be seaworthy. A few excursions were thrown together for the next day. We took an NCL bus tour of Old San Juan and Fort San Christobal. Okay excursion, but almost missed departure because of misinformation from NCL guide. Three people did miss the departure and the bus had to return to pick them up. Again, miscommunication. Departed San Juan about 5:30. Engines looked okay then. At sea on Thursday, second Code Alpha announcement (gossip was that there was a fight). Once again at Trivia, when the Captain announced that we would not be stopping a our last port. We were across from Guest Services at the time and people were very angry. Mandy, the cruise director came to the “translate” the Captains accent and announced a 100% credit. Cheering ensued. Still expected to arrive at port on time. Later that evening….an announcement that we would arrive late in port at 8:30 pm. Two(!) phone lines and computers were provided (for 4000+ passengers) for free calls and 60 minutes of free internet so everyone could change their flights/hotels. We were also given to option of staying onboard Saturday night or disembarking. By the way – Daytona 500 was that weekend – NO hotel rooms anywhere! We were told that we all had to put out our luggage as scheduled, disembark with carryons, go through customs, then get back on board if staying. Saturday morning – an announcement that we would get into port earlier than expected – at 3:30. Many passengers could have kept their original flights! The communication at this point totally broke down. Disembarking passengers were to go to the terminal and do the usual check out procedure. Those remaining on board were to meet in the Epic Theater at 7:00 to go through customs. To compress this as much as possible, at least six different staff members gave at least 6 different directions. Everyone get off, no, stay onboard if spending the night and every variation of what else to do. After finally being assured by at least three different officials at Guest Services that we should just stay onboard and get something to eat at 5:00 pm before going to the Theater at 7:00, at 5:15 it was announced that EVERYONE must disembark, go through customs and get back on board! Between conflicting advice and multiple lines, we spent over 6 HOURS in line before getting back onboard to spend the night. Overview: The cruise itself was mostly pleasant. We were assured that our safety was never threatened. We had electricity, working plumbing and lots to eat. Those with a drink package certainly got their money's worth! We did get to experience a cruise with almost all at sea days, even though that had not been our preference. It was probably not anyone’s fault that the engines gave out. (Although I did witness the engine weakness on the port side on our first night.) Staff (until Saturday when all hell broke loose) was as helpful as possible. They seemed to not have any more information than the rest of us. It would have been so much better if administrative staff had just told everyone the truth from the first problem. I can assure you that the rumors and gossip going around between the passengers was MUCH worse than reality could have been. Our biggest criticism is the total lack of communication with passengers about what was happening. Yes, we will probably sail NCL again (we have to use that cruise credit!), but it will probably not be our first choice from now on. No, we would probably not choose to sail on the Epic again. Read Less
Sail Date February 2019
This was the 25th cruise for both hubby and I, and our 4th NCL cruise in the last two years. We booked this cruise because we have been to most ports many times, but had never been to Tortola and Great Stirrup Cay. We flew into Orlando ... Read More
This was the 25th cruise for both hubby and I, and our 4th NCL cruise in the last two years. We booked this cruise because we have been to most ports many times, but had never been to Tortola and Great Stirrup Cay. We flew into Orlando the night before and took an Uber to the port. (about $50) Because of a gangway issue, we waited in line for over 2 hours. It was cold and damp then started to rain. At one point there was no cover. We didn't seem to mind so much, but there were handicapped people with walkers and canes standing and waiting that long. NCL should have had someone out there in the lines to help those people. After finally getting on board, and still in good spirits, we found our room. This ship was built in France and the room layout was very strange. There was a ton of storage, but only one closet had hangers and they couldn't be moved. The room we had was equipped with a jacuzzi tub on one side, and a toilet on the other, both behind frosted glass. We didn't know our room would have a tub and you had to climb into it to shower. After knee replacements and a broken femur, this task was too difficult for me. We had to ask our room steward to get us a stool so I could maneuver in to shower. Having a glass door on the toilet area allowed NO privacy. We have been married for 47 yrs, but still need our privacy! The sink was tiny and in the room. The rest of the room was hard to walk around, very tight spaces. You get used to it after the week, but the layout is strange. On the 2nd day out, the engines trouble started and we sat dead in the water for over 2 hours. This was followed by canceling our ports and changing it to Puerto Rico, instead. We limped to Puerto Rico and got in to port in the late afternoon of day 3. Upon entering the port, we hit the gangways and standing on our balcony we watched them crash into the water. The new ship, EDGE was berthed next to us, and people on that ship cheered as we crashed our way in. ( You can watch this on YouTube.....we are actually standing on our balcony in the video). We stayed overnight in Puerto Rico and left the next day, hopefully with a repaired engine on our way to Great Stirrup Cay. Nope. The original 50% off a future cruise was now upped to 100% because now we were heading back to Port Canaveral...….and we would be 8 hours late. This didn't affect us that much, because our flight back to PHL was the following day. We only had to cancel a car rental and contact friends. Others were in a panic trying to cancel flights and get hotel rooms. NCL did offer $300 per person for flight change charges but the lines to use the phones were hours long. We also had the option of staying on board an extra night, but because of custom laws, everyone had to get off the ship, then come back on. Debarkation, although hectic, was smooth and considering the issues and crowds, not bad. Although this cruise had so many issues, we had a fun time. Everyone was so friendly and every time we got in the elevator there was chatter about what was going on. Many jokes and everyone had a story to tell when they got home. We met so many incredible people who were just going with the flow. Everyone was happy about the 100% future cruise credit and although we did hear that some people were unhappy, we never ran across those people. (They were probably down at Guest Services, complaining). We felt that we had a week of fun, sun, great food, and some great adventures all for free. We will be booking our next NCL cruise soon.....but not on the Epic. Read Less
Sail Date February 2019
My sisters and I chose Norwegian because one sister had good experiences with Norwegian. We were on the Epic cruise that was an Epic fail! We did not go to any port but San Juan, which wasn't even scheduled! In spite of the ... Read More
My sisters and I chose Norwegian because one sister had good experiences with Norwegian. We were on the Epic cruise that was an Epic fail! We did not go to any port but San Juan, which wasn't even scheduled! In spite of the circumstances, we enjoyed our time. The crew members were all very friendly and helpful. We had an awesome cabin steward, Joelix, best I've ever had! The food was good and we enjoyed the entertainment. The formal dining experience was less than satisfactory. We went at 5:30 and barely made it to our 7:00 show. After that we ate at O"Sheehan's so we wouldn't be late for our show. In regards to the situation with the ship, I feel the captain could have been more forthcoming with information along the way, especially in regard to skipping our stop at Great Stirrup Cay. I suspect the crew knew that was going to happen before we made port, and if they had informed the passengers, they could have enjoyed the beach in San Juan. I appreciate that we will receive a 100% credit for another cruise, and hopefully my sisters will be reimbursed for the changes they had to make in their flights. Is there a provision being made for the extra expense that I incurred for my ground transportation? I realize that unexpected things happen, and I can't even begin to imagine the nightmare this must have been for the Norwegian staff, and also for the folks scheduled for the next trip. I will cruise on Norwegian again. Read Less
Sail Date February 2019
The bad: Never made it to any scheduled ports due to engine failures. Stopped in San Juan for repairs.and crashed into the dock. Repairs didn't work and we were late getting back to home port. There seemed to be a shortage of ... Read More
The bad: Never made it to any scheduled ports due to engine failures. Stopped in San Juan for repairs.and crashed into the dock. Repairs didn't work and we were late getting back to home port. There seemed to be a shortage of servers on the pool deck and there was constant bickering between the servers and bartenders. Communication with guests was poor and inaccurate. Even the on board TV info channel was not updated after day 4. We ran aground just outside the home port and stopped. We were told we were just waiting for port clearance. Disembarkation was a nightmare because everyone went to the 7th deck with their luggage and there was no real organization to getting off the ship. The good: Cabin was clean and nice. Bed was comfortable but short. I'm 5'10" and my feet hung off the end. Food at the buffet was a little bland sometimes but over all good. Food in the specialty restaurants was very good to excellent. I have cruised on Norwegian before and there were no issues and enjoyed it a lot. I am guessing this cruise was just a fluke and plan to go again. It was still better than a Carnival Cruise. Read Less
Sail Date February 2019
I went with a group of 12 friends from college, and someone selected this cruise and this ship. I will use my full refund that was received, but after that will not ever travel on NCL again. It was the largest ship I've ever been ... Read More
I went with a group of 12 friends from college, and someone selected this cruise and this ship. I will use my full refund that was received, but after that will not ever travel on NCL again. It was the largest ship I've ever been on, and was the worst embarkation I've ever experienced, as it took as over an hour and a half to get on the ship--long, long lines to get in the terminal, a wait for an agent to give you a cruise card, then another long wait till your group gets to board--it was like being in cattle cars. There was constant trouble with the engine, and we didn't stop at any of the designated ports, but I had fun with my group of friends. The entertainment was excellent (the best I've ever had on a ship), but I thought the layout of the ship was horrible. The cabins were narrow and tiny and made it hard to walk around. Having the casino placed in the middle of the ship made it difficult to walk through all the people to get to the dining room, and you were subjected to heavy smoking. Ugh! There was also the issue of finding a bathroom, which were all hidden away, and there were no signs to locate one. It was like they were embarrassed at having bathrooms. Something has to be done to change this--they need more signage. The dinner food was very good (if not fancy), but I found the breakfast and lunch buffets very average, not great selections and no international meals other than Indian. No Mexican, Italian or sushi. There were also very few waiters from which to order drinks on the Lido Desk--isn';t this is a money maker? We could never find one when we wanted a drink. All in all, a decent, average middle level cruise. Read Less
Sail Date February 2019
Was going to call this Epic Fail, but everyone else will. I will start with the good because I’m sure plenty of reviews will focus on the negative. This was our second cruise, both on Norwegian. The food was as expected, pretty good. ... Read More
Was going to call this Epic Fail, but everyone else will. I will start with the good because I’m sure plenty of reviews will focus on the negative. This was our second cruise, both on Norwegian. The food was as expected, pretty good. Manhattan and Taste were better than the buffet. We didn’t do any of the ‘Pay’ restaurants this time around. We had on previous cruise and they were great. Room This was the first time we tried and inside room and loved it. Last one we had a balcony that we never used. It was perfectly dark for sleeping, which was roughly the only time we were in the room. Lots of storage space and we liked the toilet being separate from the shower. Shows The Cirque show was great. How they do what they do on a moving boat is incredible. The meal was quite good as well. Pricilla was a blast. They warn you about the adult themes yet some moron brought his kid. Howl at the Moon was fun, although scaled back from the one we went to in Indianapolis. We skipped Burn the Floor Service We were very happy with all the service except as related to the issues on the ship. Cons We weren’t crazy about the layout. It’s an older ship and doesn’t have The Waterfront which is great. Mechanical Issues We were a day away from Tortola when they told us we had mechanical issues and would not be going to Tortola or St. Thomas but would be going to San Juan. At this point they told us we would get a 50% credit. We later found out there were issues before leaving. When we left they had not been able to fix the engine (not told to us) but would make Great Stirrup Cay. We didn’t and we’re in fact late getting to Port Canaveral. We’re we covered up to $300 per person for changes to flights and 100% credit on next flight. We were making the beat of it all, but my biggest issue was the communication. That had to have known we would never get to our last port but waited until the last minute to tell us. That was my single biggest issue. I will sail Norwegian again, just never on the Epic. Read Less
Sail Date February 2019
We chose this cruise [Feb.2nd - 9th] for itinerary, and calendar timing. We also had air miles points to use up. The ship is too big [4100] for our taste and lineups were long for everything especially elevators[ some were not in service ... Read More
We chose this cruise [Feb.2nd - 9th] for itinerary, and calendar timing. We also had air miles points to use up. The ship is too big [4100] for our taste and lineups were long for everything especially elevators[ some were not in service at various times]. Balcony cabin was like a small motor home space that had its washroom sink in front of our bed. 2 people could not walk past each other without 1 getting out of the way. Completely understaffed for the guest total [for example bars were closed with 0 bartenders] so your beverage package purchased was useless unless you find an open bar. Even then you have to wait so long to get served you couldn't buy enough drinks to pay for your beverage package. You could never hear the ship announcements as there were no speakers in your cabin and the sound quality was poor in other areas. Smoking is allowed in the casino which because of that we never used, but we're forced to pass through there many times as it is in the centre of the ship, causing us to feel ill every time we passed through.. Operator doesn't answer call even after 20 or more rings. No supervision in gym, and my wife fell off treadmill with zero assistance from staff. Not nearly enough quiet spaces to read and relax. Not surprising with 4100 on board. Not nearly enough deck/pool space for same reason. Overall a so-so experience for a lot of money. Read Less
Sail Date February 2019
I had looked forward to going on the NCL Epic but room issues really affected my enjoyment of this cruise. I was in room 14147 and my suggestion is NOT to book this room. Every night of our cruise was loud with noises coming from above ... Read More
I had looked forward to going on the NCL Epic but room issues really affected my enjoyment of this cruise. I was in room 14147 and my suggestion is NOT to book this room. Every night of our cruise was loud with noises coming from above which we first thought were from the Garden Cafe. We later realized that we were underneath the blocked-off construction area around one of the pool slides. The last night of our cruise was the worst as it was impossible to sleep with the sawing, hammering, dropping noises coming from above - all freaking night. Who authorized non-essential night construction on a slide on the last night of our cruise? So until this work is completed, the Haven Spa balcony rooms on the 14th floor are not worth the cost. I would avoid these rooms like the plague! To add insult to injury, our toilet did not work for a full day and again did not work on the morning of disembarkation. Yes, we complained to the concierge and have sent an e-mail to NCL about this issue. The reason I gave this cruise three stars rather than one was because the staff of the NCL Epic were phenomenal. Our concierge Omar, butler William, and room steward Johnito were super stars. The food in the Epic Club Restaurant in the Haven area was outstanding - better than any of the specialty restaurants. The staff was attentive and the foods were delicious. It is because of this amazing staff that I am considering going on Epic again but I'd plan to stay in the Haven courtyard area, not on the 14th floor! Read Less
Sail Date February 2019
Chose the Epic based on date and departure port first, then price, then itenerary. Had sailed on Oasis last year and was in a Top level suite. I should have been prepared to be disappointed...again. This class vessel or mega-ship is ... Read More
Chose the Epic based on date and departure port first, then price, then itenerary. Had sailed on Oasis last year and was in a Top level suite. I should have been prepared to be disappointed...again. This class vessel or mega-ship is NOT designed for the customer. It is more like an engineering study in space maximization with horrible ergonomics Good: The food was well above average. Best- the Moderno. Bad: Room service-used once at breakfast not worth it. Casino- ok truth- we lost- but we expect to lose. We do want a little entertainment while we play and we lost so fast it wasnt even close to fun. Two roulette tables - 2$ and 10$ chips. I guess NCL caters to the 1% or total morons. The cabin: calling our balcony a mini-suite was a misnomer if not borderline misleading advertising. Definitely the worst balcony room on any ship we have sailed. (This was probably our 30th cruise - Cunard, RC, Viking, HA, Princess). The bed was an abomination for anyone not from Munchkinland in Oz. The curved headboard makes it even worse. The two closets and storage are OK but the head (bathroom) was also very tight -although the shower was large. A sink in rhe bed area room was UNSAT. Moving around the cabin was extremely awkward. Never again. Really believe me- these are NOT worth it. The cabin door lock did not work. 13243 cabin. Three trips to front desk, 3 rekeys, over an hour waiting in hall for security to fix the lock. Not one apology. Read Less
Sail Date February 2019
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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