Cruise Ratings
1,243
1,009
867
579
310
6 Helpful Votes
Sail Date: May 2019
I sailed in one of the studio staterooms for a 7-night Western Mediterranean cruise. It was a very port-intensive cruise, and looking back I might have enjoyed a bit more time on this huge ship. There are a lot of things to do aboard the ... Read More
I sailed in one of the studio staterooms for a 7-night Western Mediterranean cruise. It was a very port-intensive cruise, and looking back I might have enjoyed a bit more time on this huge ship. There are a lot of things to do aboard the Epic, and a lot of good choices were made in its design. Check-in at the port in Barcelona was really quick and smooth. I was worried that my small studio cabin would feel too small. And the toilet & shower definitely feel too small, but overall I like it. I liked the access to the Studio Lounge as well. I will return to a studio stateroom just like this in the future, and I can recommend it for other solo travelers. That said, there are some annoyances. The motion-activated light in the WC does not work consistently, and I wish the bed weren't just two twins shoved together without being joined by a single mattress pad. Decks 5 and 6 are full of exciting places, and there's always a lot of fun energy down there. The atrium hosts presentations, games, and performances, and it's easy for people in other parts of those decks to get pulled in to the good times over there. It contributes to the fun deck-6 bar/restaurant O'Sheehan's, where people often pass the time by peering over the railing to see what's going on in the Atrium. O'Sheehan's is a complimentary meal venue, and has bowling, TVs, and other bar games in addition to being near the casino. Really fun atmosphere in that whole area. Food is mediocre to good. Moderno Churrascaria was notably not worth the cover for me. The meat just wasn't exceptional enough. But I loved my meal at Cagney's Steakhouse. All the complimentary options were pretty average, and the Garden Cafe, the buffet on the upper decks, was pretty unenticing. Entertainment was pretty good overall. The quality of the performers was excellent, but I was disappointed to observe that the big productions in Epic Theater don't include a live band. The singers sing along with a recording, including the big "Broadway" production, Priscilla, Queen of the Desert. But I was really impressed with the Cirque Dreams Epicurean production. It was in a unique little space near the Epic Theater, and for a cover charge you get an above-average meal and a high-quality display of dazzling acrobatics. On the upper decks at the stern there's a sort-of-adults-only area that can be a fun place to relax. They have a huge movie screen where they're usually showing movies, but there is a giant chunk in the middle of the screen that doesn't work. I have no patience for that; it would have been nice to relax there and watch a movie in that environment, but because it was broken, I didn't do that. This ship was very clean. Sanitizing stations were ubiquitous, and beyond that I also just didn't notice anything anywhere that didn't seem like it wasn't diligently kept clean and tidy. The studio area has a smattering of "vending area" rooms, with empty vending machines. It was oddly difficult to find out what the weather was going to be like at the next port. The informational channel on the stateroom monitor would flash through a weather screen which said "Weather: not available" every single day of the cruise. And when I asked at the guest services desk one day for the weather at the next port, the guy straight-up lied. He was caught off guard by the question and looked at his computer for an uncomfortable amount of time before eventually saying: "Sunny. 32 degrees Celsius." It turned out to be a rainy day in the mid-to-upper teens. My NextCruise experience is an unpleasant memory. I'm not likely to do it again. The different people at the desk weren't prepared to answer questions like, "what can I get for in 2020?" They wanted me to have already identified the cruise I wanted based on the pamphlets they had. But the pamphlets don't have prices. They suggested going to the library and using the computers in there to browse cruises, but the computers in there don't let you do that, so I spent 2 hours in my room trying to do that on my tablet with the pathetically slow internet on the ship. And that didn't even get me that far. I hate that I wasted 2 hours of my cruise doing that. There's a sign that says "Cruise Consultant" in that area but I don't feel like they have such a thing as a "cruise consultant" available to us. But I did book another cruise on a different NCL ship with the same kind of studio staterooms, because I really like that type of cruising. I also really like Norwegian's fun, casual atmosphere. The Epic is a good ship but I think they have opportunities to make it more exceptional. If it were up to me, I'd start with the food offerings. Read Less
5 Helpful Votes
Sail Date: May 2019
We traveled May 18-26 -Staff is friendly and nice -u spent the most in excursions Take a private guide and even taking a taxi is better than taking the excursions the ship offers (u feel like one of members of horse Herd) ... Read More
We traveled May 18-26 -Staff is friendly and nice -u spent the most in excursions Take a private guide and even taking a taxi is better than taking the excursions the ship offers (u feel like one of members of horse Herd) -cruise tries to charge u in anything possible. U go to restaurant - boom $15 charge per person even though my package included gratuities. We tipped all the way but they do anyway. Go to the desk and ask to sign a form to pay on ur own - that’s $210 deduction on the spot for 2ppl - room is terribly small. Don’t even think taking a stateroom, upgrade to bigger and with balcony. Otherwise u will feel trapped - get a package for specialty dining, it’s truly better and delicious - internet is TERRIBLE, never works in the room. My emails didn’t update for couple of days. I tried disputing the charges with the cruise, THEY DIDNT —- I’m definitely disputing charges with my credit card company. I took photos of my phone and the last date it updated emails. - the worst experience when ship arrived to Cannes. There is no port there so ppl are being transported on little ships (which fit around 200 ppl). The line is outrageous and the wait was tiring. We waited 50m on the line, got pisses off and left tanning on the ship - shows are great. Especially the dancing and cirque shows Read Less
3 Helpful Votes
Sail Date: May 2019
I had never been on a cruise before and did not know what to expect. My husband and I decided on this vacation for our honeymoon so we could visit several different places in Europe at one. This was the best decision! I was so impressed ... Read More
I had never been on a cruise before and did not know what to expect. My husband and I decided on this vacation for our honeymoon so we could visit several different places in Europe at one. This was the best decision! I was so impressed with Norwegian! Their service is top-notch. The crew is so friendly and knowledgeable and efficient - I really hope they're paid well!!! Every area of the ship was immaculate. The food was great too; we mostly ate in the main dining areas and were so pleased with the varying menu selections each night. I also was impressed with getting on/off the ship and the security measures taken. We felt so comfortable on this ship. Sure the cabins are small (we had an aft-facing balcony), but the designers really thought of everything, in terms of space/storage, so we never felt crowded. Our only (small) complaint was that we wished there were more/better entertainment choices at night, but otherwise we were completely happy with our honeymoon destination! Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this ship for the ports of call and because we have sailed twice before on Norwegian, including one other time in the Haven. We will continue to sail with Norwegian, and we would certainly sail on the Epic again. 1) Crew - ... Read More
We chose this ship for the ports of call and because we have sailed twice before on Norwegian, including one other time in the Haven. We will continue to sail with Norwegian, and we would certainly sail on the Epic again. 1) Crew - OUTSTANDING. Omar and David, our concierges in the Haven. Great help when needed and always a friendly word when passing by. Next, our cabin steward, every waiter/waitress and bartender that we met. Reading the other negative reviews, I wonder how the guests behaved towards the staff. These hardworking and gracious people deserve respect and thanks. I have not seen a more hard working or dedicated team. 2) Entertainment - WOW. We are not a dance family, but the Burn the Floor show as amazing. They combined a wide range of dance and music that held our family (18, 21, 51, 53) attention for the entire show. The Howl at the Moon dueling piano had us every night they played. Katie, Steven, and Kevin were fantastic. High energy, engaging, talented, and simply a blast to hang out with. 3) Food - Good to great. Le Bistro and Cuccina were our favorites. We enjoyed Cagney's but were not blown away. The dining experience in the Haven was equally strong to the specialty restaurants. We had some wings and chips at O'Sheehans that were very good. We sampled the buffet and I would say that it meets expectations but we were not dazzled nor did we expect to be. The big surprise was the excellent meal we had in the Manhattan dining room. Superb service and really strong menu and food. Only made it there once, but would have gladly gone again. 4) Ports - Come on,Italy, Spain and France! If you do not enjoy these places, there is something wrong. Pro-tip, avoid booking tour buses everyday. Made this mistake and had to rearrange near the end as family was going to mutiny! In summary, we had an amazing vacation, created lasting memories and look forward to future adventures on Norwegian. Read Less
1 Helpful Vote
Sail Date: May 2019
I joined Epic in Rome on 15th May. I am a solo traveller and booked one of the Studio Cabins on Deck 11 (11523 - very conveniently located mid-ship). I have sailed on Epic twice before as a solo and although this was the same itinerary ... Read More
I joined Epic in Rome on 15th May. I am a solo traveller and booked one of the Studio Cabins on Deck 11 (11523 - very conveniently located mid-ship). I have sailed on Epic twice before as a solo and although this was the same itinerary there were places I still wanted to visit. This review is written to express my findings as a solo traveller but will, I hope, give others an insight to the cruise itself. The flights from London Heathrow went very smoothly and as a person with mobility problems I was very grateful for the special needs assistance at the departure airport, on arrival in Rome and at the port. Embarkation was very quick and I was on board and in my cabin by 1pm. There was a gathering for solo travellers in the Studio Lounge at 5 pm where I was able to meet other solos, some who had joined the ship in Barcelona and others, like myself who had boarded in Rome. We soon got to know each other and some of us had linked up before via the roll calls. The bar in the Studio Lounge is open each evening from 5-7pm and the bartender was a friendly, helpful person who liaised with the group well. NCL have changed the rules regarding solo travellers having access to the Lounge at all times. If not actually in one of the Studio cabins the cruise card will not afford access to the Lounge during the day- you need to get friendly with someone in the studio cabins to let you in!! The Studio Lounge has a crew member assigned to the solos. During the cruise we had two different members of staff and I am afraid neither of them were particularly helpful. They both more or less insisted that as a group we would need to go to dinner at 5.30pm The majority felt this was far too early but were told there would be no chance of a sizeable group getting a table together if we did not dine at 5.30pm UTTER RUBISH! The first night a group of 10 of us went to the Manhattan Restaurant at 7.15 pm and were given a table together after only about a ten minute wait. From then on most of us made our own dinner arrangements at times to suit ourselves with no problems. One evening a group of 14 went to Shanghai & Noodles and the Maitre 'D was able to accommodate us all even though we had not pre-booked. He even came to the bar to find us when the table was ready. On my previous Epic cruises the crew member was more than happy to book tables at times to suit us but our crew members were not willing to compromise at all to help us. FOOD - The food in the main restaurants was very good with plenty of choice with different specials each evening. The buffet was very crowded especially at breakfast and lunchtimes and the food was not particularly hot. On a few occasions a group of us went to Tastes for breakfast which was a much more leisurely experience with food cooked to order with plenty of choice. It was possible to get a continental breakfast in the Studio Lounge - cereals, yoghurts, croissants and muffins and tea/coffee/fruit juice. Tea, Coffee and cookies were available all day in the Lounge. ENTERTAINMENT -. I had seen Priscilla Queen of the Desert and Cirque de Soleil before so gave them a miss this time around. Burn The Floor was new to me and I thoroughly enjoyed it. The Studio reps did make the show bookings for everyone interested so this is one point in their favour! Enjoyed Bliss Lounge, Headliners and the Cavern Club (Tina Turner tribute group were great). All the entertainment staff worked hard throughout the cruise and there was always something to do during the day. There were plenty of bars and lounges and it was easy to find a quiet spot for a chat and drink with new found friends. Bar staff were friendly and efficient. I had the Premium Drinks Package included on my booking and this was most cost effective. Purchasing drinks on board as you go could, with the additional 18% service charge added to each drink, work out very expensive. The ship itself was kept spotlessly clean and my cabin steward was most efficient, cheerful and always smiling. The nightly towel figures were most amusing. POSH CLUB - If you feel like escaping the crowds on deck, especially on sea days, then ask Guest Services if they have availability for the Posh Club on Deck 18. It costs $59 for a week and is well worth it. Your cruise card will be amended to give access to this area where there are comfy sunloungers, towels provided, a bar where the barman is very efficient. Should you want to swim or go into the hot tubs then just take the lift down to Deck 15. SPA - I treated myself to a full body Swedish Hot Stones Massage - used some of my on-board credit for this. I enjoyed a most relaxing massage which lasted 75 mins and it was nice that afterwards there was no hard-sell from the staff! PORTS OF CALL LIVORNO - Have been to both Florence & Pisa before as had another of the solo travellers. We decided to be brave , took the shuttle bus $5 into town and the caught the local LAM RED bus to MONTENERO. The bus tickets were purchased from the tobacco shop near the shuttle bus drop off. They were Euros 1.50 each way and we headed up to Montenero and the Funicular Railway. The bus ticket also gave us a ride on the Funicular - bargain! At the top we came into a quaint square with shops, bars and restaurants and a most beautiful 14th Century Cathedral. We had a wonderful time wandering around here and the views from the square were awesome. The HOHO bus does call at Montenero but the first bus is not until 10 a.m. The Cathedral is closed between 12.30 and 1.30 pm so it was best to make an early start via the local bus and it was a much cheaper option. CANNES - This is a tender port. If you have independently arranged tours it is essential to get a tender boat pass for as early as possible. Guest Services will issue tender boat passes. I was lucky enough to get a ticket for the first tender at 8 a.m. Unfortunately there proved to be a problem with the boat's steering. I appreciate things can go wrong mechanically but those tenders should have been checked before being put into service. It could have been serious in an emergency. We sat on the tender boat for almost 30 mins and the engineer then decided to take the boat out of action. A replacement boat was found and I managed to get ashore just in time to meet my guide for the tour of Cannes, Antibes and St Paul de Vendre which was booked with the shoreexcursions group by my travel agent. The Cannes Film Festival was on which meant everywhere was very busy but out guide managed to negotiate the crowded streets well. We did not see any stars along the route! Antibes is very picturesque and St Paul de Vendre a charming place. PALMA - Have visited Majorca many so with a short time in port I played safe and booked an NCL excursion - Magical Majorca and Soller Train. The coach ride to Soller was lovely but the coach dropped us a long way from the centre and we had to walk along unpaved roads and stony ground trying to avoid cars coming from all directions. Those of us who could not walk quickly were left trailing behind whilst the guide concentrated on the more able-bodied. We did had one and a half hours to explore Soller which was a most interesting place with lots of bars, shops etc. We then had to re-trace our steps half-way back to where the coach had dropped us. Here we boarded the train back to Palma. It was a lovely train ride lasting nearly an hour and the scenery was superb. BARCELONA - Have visited here several times before so had a restful day on board where there was plenty to see and do thanks to the entertainment staff. I would recommend the HOHO bus in Barcelona for sightseeing. It is essential to pre-book tickets for the Sagrada Familila either on line or through the special tickets offered on line by the HOHO bus operators. NAPLES - I have visited here before and would recommend taking tours to Pompeii and/or Capri. This time I opted for Sorrento - took at taxi from the port with two others and we had a most wonderful time seeing the breaktaking scenery of the Amalifi coast. The taxi driver was very pleasant and he gave us plenty of time for photo stops along the way. DISEMBARKATION - This was DIABOLICAL. Everyone who had an NCL transfer arranged to the airport HAD to leave the ship at 6.30 am irrespective of their return flight time. The earliest flight anyone on the coach mentioned was 1.30pm and mine was not until 5 pm. This meant I was stuck at the airport for most of the day and being a disabled person this was not ideal. Luckily the special needs assistance staff were so kind and helpful but I still felt exhausted by the time my flight was called. I appreciate that new passengers were boarding in Rome but embarkation did not begin until midday. Would have been quite happy having to leave the cabin by 8 a.m. but surely NCL could have made alternative arrangements for us to remain on board in, say, one of the lounges and give us transfers later in the morning. OVERALL - The cruise was good, made enjoyable mainly due to the friendly group of solos I linked up with. However I will not sail on Epic again if NCL continue with the same itinerary. Hopefully one of their other ships with studio cabins might be sailing to some different ports in the Med, the Greek Islands or Northern Europe in the future. Failing that I will either have to resign myself to paying those dreaded single supplements or find another cruise line which offers better deals for solos with some different ports of call. Read Less
5 Helpful Votes
Sail Date: May 2019
-I did not care for the cabin because of the glass door to the right of the entrance was the toilet, glass door to left of the entrance was shower, and the sink was about 12 inches from the end of our king size bed. If the couch next to ... Read More
-I did not care for the cabin because of the glass door to the right of the entrance was the toilet, glass door to left of the entrance was shower, and the sink was about 12 inches from the end of our king size bed. If the couch next to the balcony was in place of the bed that would have eleimated about 90% of the “excuse me I need to get by” . I prefer to have privacy while using the toilet - sorry Norwegian but a curtain does not replace a wall for that. -We paid for the dinner and show but, it was so bad we departed almost immediately. -In the resturant the service was VERY SLOW no matter what meal or time. Our waiter Tejan was great though! He and his team of one (usually there are more wait staff than that are cruise ships) remembered my food allergies and pointed out cross contamination risks. -I did not book any excursions from the ship even though we had a $100 use it or lose it credit. I did research and booked all of our excursions with Italy Tours. They had a return to port on time guarantee, great tours and excellent price point. They offered private or small group pricing. There were 5 of us in our group and we were either 5 of 5, 5 of 8 or 5 of 14. All guides and drivers were awesome! In general conversations with other passengers I almost felt guilty for the price we paid and places we got to see and experiences we got to enjoy that they did not because they booked with ship and sometimes paid double the amount we did for less fun. -I have never been on a cruise where the public WC had no working soap dispensers (sensors did not work) and the floors, sinks etc were a mess. Read Less
3 Helpful Votes
Sail Date: May 2019
I had a terrible room steward. He failed to clean my room the second day and never introduced himself to me when we first boarded. I had to call and complain to have my room properly cleaned. I had someone come see me but I think that ... Read More
I had a terrible room steward. He failed to clean my room the second day and never introduced himself to me when we first boarded. I had to call and complain to have my room properly cleaned. I had someone come see me but I think that either my steward has too many rooms assigned or there was poor training. Every time I called either the housekeeping or the guest service number it rang with almost no response. Additionally, the bed was very hard. My steward made up my bed after I removed all the soiled linens and left a plastic cover from some socks... In the dining room, the service was not good. The meals took too long. We waited a very long time to obtain drinks. We literally had 2 hour dinners every night..so much for free style dining. The staff was not properly trained. They would reach over me with asking permission or excusing themselves, they would disappear for long periods of time, they would take 30 minutes to bring drinks. We only have one server outside of Chinese specialty place that was amazing. A woman from St. Lucia who I gladly wrote a review for on the ship. She was the best employee on the Epic. I wish we could have been assigned to her table every time. This ship is expensive and large but doesn't have any laundry facilities??? How is this even possible. Then they have a promotion for $19.99 for a bag of laundry that rips because it is so flimsy and doesn't even hold very many items. I was so disgusted with the service of this ship that I asked my gratuities to be removed. I will not be sailing NCL. I will take my $4000 per cabin we paid on a different cruise line. Read Less
3 Helpful Votes
Sail Date: May 2019
We choose this cruise as we live on Cocoa Beach and it was leaving from Port Canaveral. It had 6 stops, which is a lot for a transatlantic cruise. The price was right. Staff was great. Very nice and friendly. Our stateroom was kept ... Read More
We choose this cruise as we live on Cocoa Beach and it was leaving from Port Canaveral. It had 6 stops, which is a lot for a transatlantic cruise. The price was right. Staff was great. Very nice and friendly. Our stateroom was kept very clean. The public restrooms on the ship were not kept well. Either they had no soap, no paper or no water. Two elevator banks for a ship with 4000 people is not enough. We spent a lot of time waiting for an elevator. The food in the Taste dining room was not great, but adequate. Food in the specialty dining rooms was excellent. Our stateroom was so small! We had to take turns to get dressed, etc. We have been on many ships, but this room was crowded! The entertainment was great. The problem was to go to many of the events, you had to get there 45 minutes early to get a seat! We had to wait a lot! Read Less
2 Helpful Votes
Sail Date: May 2019
My husband and I went on this work related cruise therefore we did not choose this ship, it was chosen for us. After reading all of the very negative reviews we were very nervous about our cruise. We have been on 30 cruises, mostly with ... Read More
My husband and I went on this work related cruise therefore we did not choose this ship, it was chosen for us. After reading all of the very negative reviews we were very nervous about our cruise. We have been on 30 cruises, mostly with Royal Caribbean and Princess but a few have been on Norwegian. In my opinion, the biggest problem with the Epic is the design of the ship and Norwegian's desire to pack on too many passengers with not enough places to go. I have been on the largest cruise ship, Royal Caribbean's Symphony of the Seas and despite the large number of passengers there are so many dining venues, bars and entertainment options that you never feel crowded and rarely have to wait in line. The Epic has limited dining, bars and entertainment options therefore there are crowds and lines everywhere! Another huge problem is the food! We have never been on a cruise where we were hungry but we were on this one! The choices were unappealing, the food temperature was not consistently correct, the freshness of the food was questionable and the taste was just awful. Thankfully we were in France, Italy and Spain and in these ports all day so we were able to fill up on delicious food there! Our cabin was satisfactory. Our bed (although too short) was quite comfortable and there was quite a bit of storage space in the cabin. The small bathroom with the sliding glass door was cramped and awkward given the fact that you could see through the glass. The separate sink outside of where the toilet was didn't work for us either. The shower was okay but filled up with some water at times, which really disgusts me. The balcony had some rust on the rails and most of the balcony furniture and wooden rail was covered in sea salt which made it uncomfortable to sit out there. It was never wiped by our cabin steward. Although we had read terrible reviews about the crew on board, we just felt that they were overworked and overwhelmed by the number of people on the ship. They tried really hard to keep up and most of them maintained a positive attitude. We especially liked the bar service in the "Maltings Beer and Whiskey Bar". We never had to wait long for drinks and the staff there were always pleasant. We chose not to see any shows but we did hear some live music in a few different areas. The entertainment quality was well below what we are use to on Royal Caribbean and Princess. Embarkation and disembarkation are not efficient, therefore be prepared to stand in long lines! All in all, this cruise was not as horrible as we had anticipated but I would definitely not recommend this ship, nor would I cruise on it again. Read Less
1 Helpful Vote
Sail Date: May 2019
Overall we enjoyed the cruise. The ship is easy to move around in - Food is excellent - even in the buffet. The employees are friendly and responsive. The entertainment is enjoyable and good. We saw two shows that were included in the ... Read More
Overall we enjoyed the cruise. The ship is easy to move around in - Food is excellent - even in the buffet. The employees are friendly and responsive. The entertainment is enjoyable and good. We saw two shows that were included in the price of the cruise and paid for one show. All were excellent. We played bingo and some of the other games. They were fun and the host kept things lively. However, going ashore for excursions is a nightmare. Norwegian is very disrespectful of your time as a traveler. Two of the four excursion days - we waited for over and hour on one and nearly two hours before we left the ship for another - from the time they told us to meet. All they say is that they aren't in control and they are sorry. They are very disorganized. This experience was unacceptable. We are unlikely to cruise with Norwegian again because of this. Read Less
10 Helpful Votes
Sail Date: May 2019
My husband and I arrived in Barcelona with our two adult children and met up with six other family members two nights prior to our cruise. We stayed at Hotel Sixtytwo, which is centrally located and makes it possible to walk to many of the ... Read More
My husband and I arrived in Barcelona with our two adult children and met up with six other family members two nights prior to our cruise. We stayed at Hotel Sixtytwo, which is centrally located and makes it possible to walk to many of the sights. We had a family room with two bedrooms & two baths. While there, we visited La Pedrera and took a half-day tour of the city that included Sagrada Familia, the Basilica of Santa Maria del Mar, and the Gothic and Jewish quarters just to name a few. There is so much to see in Barcelona, and we plan to return for a longer visit. Embarkation Day: We used Ziptransfers to transport us from the hotel to port. The driver was on time and skillfully dodged traffic to get us there as quickly as possible. We arrived around 11:30 am. At the port, we handed our luggage to the porter and waited in line to enter the cruise terminal. Although the line was already quite long, it moved fairly well. After going through security and having our carry on scanned, we once again lined up to check-in and have our key cards issued. We weren't overly impressed with staff there. They all seemed miserable; no one smiled or wished us a pleasant cruise. One man directing the passengers kept yelling "hurry up"; not very hospitable at all. It wasn't until we were on the ship that we saw smiling faces and were welcomed aboard. We've taken more than a dozen cruises, mostly with Royal Caribbean, one with Carnival, and this was the third for me with NCL. Having read all the reviews on the Epic, I had a pretty good idea of what to expect but kept an open mind. We had the "Free At Sea" promotion and chose the beverage package, specialty dining package and 250 minutes of Wifi. We first headed to the Garden Cafe to grab some lunch since our cabins weren't scheduled to be ready until 2 pm. We couldn't help but smile at the attendant with spray bottle of hand sanitizer "Washy, washy; Happy, happy!" The ten of us managed to find tables together and squished our carry ons between us. The food at the buffet was okay, about average compared with other cruises we've taken. After an announcement that the cabins were ready, we departed the Garden Cafe and made our way to our respective rooms. Our steward brought our luggage ten minutes after we arrived. The odd design of the balcony cabin was no surprise to us. We made it work but would much rather have had a separate bathroom than having the shower on one side and the toilet on the opposite side of the cabin entrance with frosted glass sliding doors and the sink basically at the foot of the bed. The sink was so small that when you washed your hands, they almost touched the bottom of it. It reminded me a little of the spit sink in the dentist office. You could actually sit on the bed while brushing your teeth. My husband and I are both tall, and our feet hung over the edge of the mattress, but the bed itself was comfortable. There was plenty of closet space, drawers, and storage for everything. The empty luggage fit under the bed easily. I can't imagine three people sharing this space. Sleeping on the odd-shaped sofa would be difficult. The lighting was terrible, especially for putting on makeup. Our adult children shared an inside cabin, which was similar to inside cabins on other ships with the exception of the odd bathroom design. Once unpacked, we met up with the others in our group. I was in charge of making the dinner reservations and did my best to arrange them prior to the cruise, which was an exercise in futility. We ended up with 9 pm reservations, and I was informed by NCL that only 30% of the reservations are available pre-cruise and that I wouldn't have a problem getting earlier ones as long as I did it as soon as I got onboard. I went to Headliners where representatives from the various restaurants and shows took reservations and was lucky that there was no line. I managed to secure space at both the specialty and complimentary dining rooms at the times I requested as well as to reserve the Burn the Floor show. We spent a bit of time orienting ourselves and exploring the ship before our dinner reservation at La Cucina. The ten of us arrived and were seated right away. We enjoyed our meals and celebrated Mother's Day and the start to our cruise. The service was excellent, and the food was pretty good overall. After dinner, we saw the Beatlemania show at the Epic Theatre. The band did a great job imitating the Beatles. We all had a wonderful time and found ourselves singing along with many of the songs. The first night we experienced a storm, which made the ship rock quite a bit. I'm an experienced cruiser, and this was the first time I felt extremely ill from the motion. The next day was a full day at sea, and even though the weather was a bit better, I still felt lousy. I ended up buying some Seabands in the gift shop which helped. Needless to say, I didn't enjoy the day. Thankfully, everyone else in my group was unaffected. We had dinner at the Manhattan dining room that evening. The food was better than expected and the atmosphere was pleasant. Service was very good and we didn't have to wait long to get our meals. That night we saw "Burn the Floor." A very creative and lively dance performance that we all enjoyed. Naples: We arrived on time and getting off the ship and onto the pier was fast and easy. The pier itself was crowded with tour operators both looking to sell excursions as well as tour guides holding signs for pre-arranged private tours. We had pre-booked the Pompeii, Sorrento & Amalfi Coast tour with ItalyTours.eu and located our guide within minutes. Our first stop was Pompeii where we met the guide who would take us into the open-air museum. She was knowledgeable and easy to understand. The place is massive, and we could only see a small portion of it in the time allotted. Our guide said it would easily take eight hours to see the entire thing. We did enjoy the bit that we saw and having the guide helped us to understand and appreciate what we were seeing. After Pompeii, we drove to Sorrento and had lunch at O'Schizzariello as suggested by our tour guide. She even spoke with the manager and asked for quick service so we wouldn't use up all of our time at the restaurant. They accommodated her request and our meals were amazing with fresh pastas all made in house. We were finished with enough time to walk around the town, get gelato, and enjoy the sights. The tour continued on with a drive along the Amalfi coast. The views were breathtakingly beautiful, and we stopped along the way for pictures. We returned to the port in plenty of time and never worried about missing our departure time. That night we dined at the Taste dining room. We appreciated the more casual atmosphere and the service was very good. The menu was basically the same as in the Manhattan dining room, but there was plenty of variety to choose from. After dinner we chose to sit in one of the lounges to talk about our day over a drink or two before retiring. Our only complaint is that it is almost impossible to find a quiet area to sit and have a conversation. Music in most bars is quite loud, which we found annoying. Civitavecchia: There was mass confusion because the ship wasn't allowed to dock at its usual spot near the terminal building and ended up at a cargo dock. We had pre-booked the Rome & Vatican excursion with ItalyTours.eu, and although NCL arranged free shuttles to the terminal building, it was cutting it close to the time we were to meet our driver. I called to notify them of the change of docking location and was informed that our driver would come to us. This mix up caused a traffic nightmare that forced our driver to park some distance away and walk in to get us. Our tour started late, but we managed to get it to the Colesseum in time for those who had tickets to go inside. Having been there before, we opted to walk around the grounds while we waited. Unfortunately, the weather was cool and wet, but our driver did his best to see that we were comfortable and provided us with commentary as we drove around the narrow streets and back roads of Rome. We stopped at St. Ignatius Church, Trevi Fountain and drove by the Spanish Steps. We had a quick pizza lunch before heading to Vatican City and meeting our tour guide who was to take us through the museum, Sistine Chapel and to St. Peter's Basilica. Despite being early in the touring season, the crowds here were unbelievable. Add a wet, miserable day into the mix and the wow factor steadily decreases. Regardless, we got through the day without losing our cool. The joys of travel! That night we split our group. The guys went to Cagney's and us girls went to Teppanyaki. We enjoyed watching the dinner "show" at Teppanyaki, and the food was much better than expected. After dinner, the girls saw the Queens of Rhythm perform at Headliners. They put on quite a show! When I later caught up with my husband, he said that he and the others were quite pleased with their meals at Cagney's. Livorno: We arranged a tour of Florence & Pisa with ItalyTours.eu. Our driver was waiting for us in the cruise terminal and we were on our way within minutes. The first stop was Pisa. We were the first ones to arrive there and were fortunate enough to get tickets to go up into the leaning tower. We even got to stay in the bell tower while the bells rung. It was quite an experience! Another benefit of being there early is having the ability to take pictures without crowds of people in them. Our tour continued in Florence where we met our guide. She took us on a walking tour that was both interesting and informative. We enjoyed learning about the history of Ponte Vecchio, the Uffizi Gallery, and seeing the Piazza Della Signoria and the replica of the statue of David where the original once stood. Our guide also took us around the Duomo & Cathedral. When the tour finished, our driver returned us to the ship with plenty of time to spare. That evening's dinner was at Taste and was a bit disappointing. The steak was almost inedible, but after ordering something else, the meal came quickly and made up for it in taste and quality of service. Cannes: This was the only port where tendering was necessary. We had pre-arranged a tour of Cannes, Antibes and St. Paul de Vence with Liven Up through Viator, so I reserved our spots on the tender a few days in advance to ensure we would get to the shore in time for our excursion. The half-day tour consisted of a quick drive around Cannes before heading to Antibes, a quaint little town with a lovely market. Our final destination was St. Paul de Vence, a medieval walled town with ramparts and stone buildings featuring narrow pathways. It was like going back in time. We thoroughly enjoyed this historic place. After the tour, we spent time wandering around Cannes until it was time to catch the tender back to the ship. Dinner that evening was the Manhattan dining room, which we enjoyed. Palma de Mallorca: We had no excursion booked at this port. I arranged for us to take the NCL shuttle into the town at a cost of $15 per person US return. Although the buses were running on a constant loop, we waited for quite some time. The town is an approximate 30-minute walk, and had I known that, I wouldn't have bothered paying for the shuttle. We wandered around Palma, enjoying the views and ended up walking back which was pleasant. Our last dinner onboard was at Le Bistro. It was amazing in every way; the atmosphere, the service and the food. I would highly recommend it. That night we packed our luggage and placed it outside our cabin for pick up. The next morning, we had to be out of our rooms by 7:30 am. We had a nice breakfast at Taste before slowly making our way off the ship. Our transportation to the airport was once again with ZipTransfers but wasn't scheduled until 10:45. We waited inside the terminal building before being told we had leave by the staff. Luckily, the weather was nice and waiting outside wasn't an issue, and we managed to contact ZipTransfers to arrange a slightly earlier pick up. Other Info: We didn't partake in any activities onboard since we were always out and about with excursions, but I did use the gym and the outdoor track. Although well equipped, the gym was stiflingly hot and cut my workout short. I opted for a run on the outdoor track, which is a small loop on one side of the ship with the view blocked by the life boats. It was okay, but nothing like the top deck jogging tracks on other ships. We took a walk on the pool deck our first day onboard but didn't sit out there at all during our cruise since the weather was too cool. The pools themselves seemed rather small for the enormous size of the ship. The Wifi worked best in the common areas of the ship and hit and miss while in the cabin. My daughter is a vegetarian and found that most dinner options for her consisted of pastas with some type of vegetables. Le Bistro offered a tasty vegetable dish in a puff pastry, which was a nice change from the dinners she had eaten all week. We found the ship to be rather dark and closed in compared to other ships we've been on. There is a small open area mid ship, but it's not enough to even be noticeable. The casino is located on deck 6 mid ship and the open area carries the sound from it up to the higher decks. We didn't appreciate having to go through the casino to get to the restaurants on that deck either. Summing it Up: Overall, we had a great trip. Everyone in our group was of the same opinion. We chose the Epic because of the itinerary, which was fantastic. The ship was clean, the service and crew onboard were great. The food was good, with the exception of the steak dinner at Taste one evening, and the meals were always hot. The coffee wasn't all that good unless you paid extra for a cappuccino or espresso, and we found the beverage package that covered drinks up to a cost of $15 adequate for our needs. We would likely cruise with NCL again at some point but not on the Epic. It's size and odd design just didn't do it for us. Read Less
4 Helpful Votes
Sail Date: May 2019
I choose this mini cruise as I had never been with NCL before and wanted to try a short cruise with them. So here’s a summary of my trip. Boarding: Barcelona port is easy to get to by taxi, but if you get there before 1pm be prepared ... Read More
I choose this mini cruise as I had never been with NCL before and wanted to try a short cruise with them. So here’s a summary of my trip. Boarding: Barcelona port is easy to get to by taxi, but if you get there before 1pm be prepared to queue in the building and then outside and down the side of the terminal. There is no shade at all, and you could be waiting an hour at least just to get in the terminal. I got there for 11:10 and within 20 mins was in the terminal but that only because they filled up the snakes queues with people. Once security opened and you got through to check in it went quite quickly and boarding was smooth. The ship: only having lifts front and back is a pain and you cannot take a lift straight down to level 5 where guest services are. You have to go to 6, walk through the casino and then take the escalator up and down. Guest services do not have enough people on for the number on the ship, be prepared for at least a 20 minute wait to talk to someone if you go between 8am and 9pm. There is no smoking inside the ship, but you can still smell it when you go through the casino. There seemed to be plenty of places to sit and enjoy the world going by and lots of loungers on deck. I never saw the marketplace lit up the way it is on the pictures and could not access H2O at any time on the first day as it was booked by a private party. I only ate in taste on a morning for breakfast and it was okay. I asked for toast and got two slices of slightly warm bread that quickly went damp and floppy, but the service was good. I ate in the 3 speciality restaurants le bistro, Teppanyaki and cagneys. The bistro was by far the best - excellent service and food. Teppanyaki was good, but very loud and go hungry as you get lots! By far the worst was cagneys, I had been really looking forward to this as I had read so many good reviews, but the service was poor and the food not great. The steak was not of great quality (I ordered filet mignon which should be full of flavour), but it tasted of nothing and the Parmesan fries were cold after a couple of minutes on my plate and the mac and cheese was gloopy and again tasted of very little. Desert was good, but the portion size was massive and the service was not great. I’ve had far better steak and service at home. I ate in o’sheehans once but to be honest it was just basic burgers, hotdogs and wings and again they were okay but nothing special. I had to wait 20 mins for a table but that was probably because it was a bad day at sea so everyone was eating and staying inside. Apart from le bistro the food was very much the ‘mass catering’ standard you would get at any middle of the road mall or chain restaurant. My cabin: I had 8192 aft balcony cabin. It was clean and tidy enough, but showing obvious signs of age and disrepair. Loads of storage and I didn’t mind the bathroom in the bedroom thing, but as I was travelling on my own I can see how it would not be great if you were travelling with someone else. The bed was comfy and the room stewards are amazing and work so hard - nothing was too much trouble for them! The main issue I had with my room was the noise, the first night was really rough and the creaking in the room was horrendous. I had to jam a beach towel over the safe as even with the door locked it banged, I had to take all the loose hangers down and wrap them in the other towel. I had to jam a facecloth in the shower sliding door as it didn’t click shut and so kept sliding backwards and forwards and banging. I had to put a towel under the door so that the light from outside didn’t come in and my shawl over the telephone as it gave out lots of light at night. But by far the worst was the noise from the engines, the vibration and the creaking that came from around the balcony door. I think I just about got 1-2 hrs sleep that night. When I went to guest services to complain they said it all because of the weather, but I’ve been on other ships in that kind of weather and it’s never been that bad. Shows: I went to both cirque and burn the floor. Both were excellent but you absolutely have to book them in advance if you want to go. Tours: I only went on 1 tour to sorrento and Pompeii, it was well organised but they did that thing that I really hate (that they don’t tell you about either) where you are forced to go on factory tours at each stop to basically get you to buy things, so at sorrento we had to walk round a wood working store for half an hour and then got an hour and a half to enjoy sorrento, then back on the bus to Pompeii. We had an hour and a half guided tour, but if your thing is to shuffle along with 40 other people trying to see about a third of somewhere then it’s all good. We then left and were driven to a cameo factory were we had a 10min ‘tour’ then had half an hour to shop. If I is was doing it again I would definitely just book something through trip advisor myself and not do the ship tour. Disembarkation: port citivatevecchia. I choose to get myself and my luggage off and I left at about 8am. It was super easy, I just took the lift down to 4, very little queue and was off by 8:10. The port at Rome is awful, basically just a big hanger with no seating or anything. There are buses laid on to take you to the port gates which is a long way away. I had a private taxi booked but again there was no organisation on the port officials side and you had to constantly watch out for the driver with your name. It cost €120 to go from the port to Rome central and it’s about an hour and a half by car. If you are taking a bus then train it is about the same time so that needs to be factored in if going on a day trip. Final thoughts: there is plenty going on on-board the ship, but it is showing it’s age now and the service ranges from excellent to can’t really be bothered. I will never get an aft room again and I don’t know if I would do an ncl cruise again. I got a good deal with drinks, internet, service charges and on board credit, but I would say it’s very middle of the road, mass catering feel to the whole thing. You were never really made to feel special which for me should be part of the cruise experience. Read Less
1 Helpful Vote
Sail Date: April 2019
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. ... Read More
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. -4 free dinners at a specialty restaurant of choice- Free WIFI- AND $150.00. OBC. well 3 weeks after booking flights hotels etc. we received an email stating NCL was charging my CC $385 for gratuities on the booze dinner package don't know if this is legal paying for services you have not had yet and to add insult to injury you had to pay$3.00. for water as NCL does no cover this even on a premium booze package this seemed to be the theme with NCL nickel and dime you to death for everything. We had a family suite on Deck 13 unlucky for us the cabin as you opened the door had a toilet on the left when I sat down my head hit the wall overweight patrons beware its tight also the shower bath directly across had see thru frosted glass and a stupid privacy curtain connecting both, behind this was an open wash basin in the middle of the circular theme cabin? with a uncomfortable to sit round sofa and a circular bed where your feet hung out the bottom, on the other wall were circular cabinets and hidden electrical sockets underneath on the wall that was very hard to reach the person who designed these cabins and the ships layout should get fired. There were far to many people on this ship 4,200. so there were queues all the time for everything especially the complaints desk on deck 4 if you could find it? as the elevator did not have a deck 4 you had to get off at 5 and walk through the Casino to an escalator down to get to 4, the lines here were unreal the longest was the complaints, we gave up, most of the crew did an excellent job trying to keep the peace but just to many things going wrong to list here. The Buffet food was just the usual and cool I stuck to having fresh made omelets daily which were very good the special dinners were very good especially the Teppanyaki went here twice there again the maître de came with a bill with no charge on it but was he was looking for another tip ? the Italian restaurant you had to go all the way to the front of the ship and walk through the main buffet to a narrow stairway down a deck, the waiter here was quite rude and must have been new as he had no idea what he was doing but the food was good. On the plus side the Asian maître de in the MDR was so helpful the food and service here was excellent considering the size of the dining room also the casino bar is located at the entrance to the MDR so when it opened there was always a queue and everyone in the queue wanted a drink I was amazed at how the Head Barman and his crew served up the drinks and kept a every one happy, extra gratuities we left for this guy. The Beatles show was very good in the main theatre as the cavern club was small and always full up . Also this is the first time ever we never got an evaluation report card to fill in after the cruise. We will be going back to the Celebrity Millennium& Solstice Class ships from now on with fewer people and much better food and service no nickel and dime stuff with them. Read Less
2 Helpful Votes
Sail Date: April 2019
We have sailed with Norwegian twice before on the Pearl and the Spirit and enjoyed both. The Epic was a huge disappointment. We wanted to experience a larger ship but will not make that choice again. The Epic certainly accommodates a ... Read More
We have sailed with Norwegian twice before on the Pearl and the Spirit and enjoyed both. The Epic was a huge disappointment. We wanted to experience a larger ship but will not make that choice again. The Epic certainly accommodates a lot more people but it does not match that increase in numbers with amenities on board. There are no lounges to sit indoors like the other ships. Seating is all outdoors with minimal shade available. I hate to think what would happen if there was bad weather on an Epic cruise! You hardly ever get to see the sea when inside the ship. It is very dark and gloomy. All views are only avasilable in dining areas but not all. We love O’Sheanans on the Spirit and the fact that booths looked out over the water, not on the Epic. Very dark and closed in. You don’t feel like you are on a ship. It felt more like a casino that manages lighting so you don’t know what time of day it is. It’s was hard to tell where the casino started or ended. Slot machines everywhere. So much space is wasted in shops. There could be lounges for passengers instead. Norwegian never stop trying to squeeze another dollar out of you. The theatre seemed smaller than on the Spirit that carries half the number of people) We never got to see one show because they were sold out before we boarded. We were told we could queue and wait on standby for a seat. Thanks but no thanks. The theatre is so small that even information sessions had to be broadcast to 2 other venues to accomodate people. The lifts were a nightmare and often out of service. There are only 2 lift wells on a ship this size? It was chaos getting on and off. Bad luck if you couldn’t manage a lot of stairs, you will spend a lot of time waiting for a lift. There is no promenade deck. The walking track is a section on one side of the ship with a 2 way path painted on it. We missed the games and bingo etc that are usually held in the lounge on other ships. Everything centred around the atrium (with little seating), which by the way is not what it is on other ships. No grand stair cases on the Epic. On this cruise we shared every port with the Star. That meant that around 6,000 Norwegian guests hit the port at the same time as all the other ships. The ship and the ports were way too crowded. I think it has put us off cruising all together. This particular cruise had a real discounted feeling about it. Read Less
2 Helpful Votes
Sail Date: April 2019
Our first time in Haven on Transatlantic Cruise this April 2019. We had such high expectations based on everything I had read. Took two days until we met our Butler - were we supposed to track him down? Snacks we preordered before the ... Read More
Our first time in Haven on Transatlantic Cruise this April 2019. We had such high expectations based on everything I had read. Took two days until we met our Butler - were we supposed to track him down? Snacks we preordered before the cruise were never delivered. Did not prebook anything - was told to wait and let the Concierge do it. Finally met him on 2nd day and got 2nd choice on 3 of the 6 dining venues we wanted. Should have just done it myself prior to cruise. The food in Haven is quite excellent but on a 15 day cruise the Chef has got to change the menu up a bit!! It is an excellent menu but the same, day after day. There are two soup choices and three desserts for lunch and dinner. Can't the chef use some creativity and vary that up a bit. Ice cream - vanilla or chocolate -and we found out from a different waiter, also macadamia nut. Can also get lemon sorbet daily. We wandered thru the buffet one lunchtime and saw gelato and so many other flavors, that we can't get! A few more Butler issues- why did it take a guest on day 7 to tell us about the "express" elevators or day 10 when a guest explained to us about the special phone in our cabin? We only asked our butler for one thing. After a week of daily snacks - we asked for fruit and some chicken, egg or tuna sandwiches. We specifically said no chocolates, cakes,or ham or pork. Within the next week we got our request once and then back to the ham and chocolates again. Shore excursions were fine except for when our tour in Mallorca was cancelled. At Shore Excursions we picked out another tour and was put on the waiting list -#19. Settled for our third choice. Question - if NCL cancels a tour, shouldn't we be bumped to the top of the waiting list? We did make it down to #9 so there were some cancellations. Complained but told "Sorry, Corporate Policy"!!! There was one lecturer on board, a very dry British lady telling us about each port. After attending her first lecture, we had enough and waited until the Epic decided to show her lectures on the TV so we could watch from our bed. Would we go Haven again? If I'm on a 4100+ passenger ship, definitely yes! Would I ever go on the Epic again - never!!!! Read Less
2 Helpful Votes
Sail Date: April 2019
Just got back from the TA cruise to Barcelona. We cruised with Norwegian 3 times before, but first time on Transatlantic. Despite many negative reviews on Epic I have to say everything was almost perfect and exceeded our expectation. ... Read More
Just got back from the TA cruise to Barcelona. We cruised with Norwegian 3 times before, but first time on Transatlantic. Despite many negative reviews on Epic I have to say everything was almost perfect and exceeded our expectation. Embarkation took 5 min. because we spent the morning by the pool at a hotel and didn't come to the terminal until 2.30 pm. Nobody in the terminal by that time, of course. Went straight to our cabin that was ready waiting for us. The cruise was sold out, so we kind of worried about the crowds on board, but there was literally no lines nowhere except maybe at the pool bar in some afternoons, but even then the wait was like 5 min at the most. After a couple of days we were puzzled about where all the people are and even asked different crew members how many passengers were on board. The answers were consistent - about 4,320. So it was sold out, but it didn't really feel at all. Maybe has to do with the demography, but we never regretted that! All bars and restaurants were good. The music bands were awesome! Didn't see any of the shows in full, but sneaked in a couple of times to stand in the back and watch for a few minutes. Nothing really exciting as we've seen them before. The service was phenomenal with almost no exceptions. The crew did their best to accommodate the guests, and they succeeded in that in my opinion. Overall an awesome trip and a beautiful ship! Read Less
2 Helpful Votes
Sail Date: April 2019
I really enjoy cruising and the idea of a transatlantic including the numerous ports of call is what attracted me. I had never cruised with Norwegian before. I will definitely cruise with Norwegian. The ship is older so some areas need to ... Read More
I really enjoy cruising and the idea of a transatlantic including the numerous ports of call is what attracted me. I had never cruised with Norwegian before. I will definitely cruise with Norwegian. The ship is older so some areas need to be refreshed. There were more people on board than expected so there were line ups for the entertainment areas as well as the educational activities. After a few days, the problem with the educational activities was rectified. The pool sites were really well kept.There was the Spice H2O pool, were it is more quiet! Then there is the other pool where you have availability to listen to music and the Garden-Café is right there. There is food at this Café at all times. The sea was so calm all the way across and time just flew by. There were lots of fascinating activities including live bands where the music was really great. I truly enjoyed the free-style dining. There were lots of choices and the menus were delicious. The service was also excellent in these restaurants. My cabin was small but very comfortable. I could enjoy the balcony when I wanted quiet! The ports of call were great and I am very pleased with each shore excursion that I booked with the ship. I would do it all over again! Read Less
2 Helpful Votes
Sail Date: April 2019
We chose the Transatlantic because we only had to fly one way across the Atlantic ocean.. Spent the night before the cruise in Orlando, and took am shuttle to ship. Got to Port at 11:00am. It only took 15 minutes after being dropped off, ... Read More
We chose the Transatlantic because we only had to fly one way across the Atlantic ocean.. Spent the night before the cruise in Orlando, and took am shuttle to ship. Got to Port at 11:00am. It only took 15 minutes after being dropped off, to sitting down and ordering lunch in the Haven. Fastest ever. Had just about all our meals in the Haven restaurant. We had the 4 specialty meal package, and 2 more for being platinum members. Used 2 each at Cagney's, La Cucina, and Le Bistro. All 3 were good! The haven had a snack bar by the pool. That was nice for the time after shore excursions and before dinners. Had some room service breakfasts, and the Butler delivered afternoon snacks daily to the suite. Ate 1 meal in the Chinese Restaurant, and once in Cirque of Dreams show. The entertainment on board was good. The main problem was the theatre was way too small for just the 2 shows, with 3,950 cruisers. Had to get to the shows at least 30 minutes before it started, to get a decent seat. And the smaller venues for other smaller shows was way too crowded, too. You can book reservations before cruise for some of the shows. Don't wait until boarding, unless you are in the haven. Ms. Google gave talks about the ports. Their history, things to do, pictures, etc. Not much else to do on 7 sea days. Those were given in the theatre and always full. About the only activity we participated in was gambling in the casino. It has a big casino compared to most other ships, and located right in the middle of ship. If smoke bothers you - dodge it if can. Everybody onboard goes there to smoke. Nelson (Hotel Director) knows about this problem and is working on it. OK! The machines pay out very little. So, NCL probably rakes in a pretty good profit from the casino. Like I said before the ship seems very crowded every where you go. There is no outside deck that goes completely around the ship. Not very much outside space at all, except at the top of the ship. That's the great outdoors and recreational area. The weather was kind of cool to be using the shallow pool, though there were sunbathers out most days. Just glad we were in the Haven where it wasn't so crowded. We booked our shore excursions with NCL for the ports. Platinum Members got 10% off, plus we had 2 $50 shore excursions per cabin per port. That made the prices very reasonable! Most of the tours were longer than the scheduled time allotted for them. Thought they were well worth what we paid. Well satisfied. Disembarking was a big mess! We had a 8:30am tour scheduled for Hop On / Hop Off Bus and drop off at Catalunya Square. We were over 2 hours late getting through cruise terminal to our bus. Then had to wait longer at bus before leaving, waiting for the tardy ones hung up in the cruise terminal. Purchased our cruise over a year out, for a very good price, with the extras. Wanted to be in the 2BR Haven, to be able to get away from the crowd. Liked the idea of having to fly only one way across the Atlantic. Also, had read reviews about the toilet and shower behind headboard, and sink in room. Heard a lot of cruisers complaining about that set up on board. We really enjoyed this cruise. Probably won't ever be back on the Epic again, though. Read Less
2 Helpful Votes
Sail Date: April 2019
This was a repositioning cruise from Port Canaveral, Florida to Barcelona. We had never cruised on a large ship, and won’t do so again, primarily because of the noise level. Why is trivia played in the atrium, where the sound of the ... Read More
This was a repositioning cruise from Port Canaveral, Florida to Barcelona. We had never cruised on a large ship, and won’t do so again, primarily because of the noise level. Why is trivia played in the atrium, where the sound of the microphones reverberate throughout two floors? The plus sides of this trip include: 1. Medical care (ear infection not responding to prescribed treatment). 2. Ports of call 3. Excursions (four out of four get thumbs up) The food in the Manhattan dining room was better than expected. The service there was excellent. The room configuration while unique, was acceptable. What wasn’t good about the room was the shortness of the bed. If anything, having a non-standard-length bed seemed bizarre. The worst part of the cruise was the noise. The card/game room had stone floors (voices and chairs scraping reverberated), and the room was much too small for a cruise of 4,000 plus passengers. We were allowed games in one of the private restaurants until 3:00 pm; but evening card or board games were just out of the question. The focus of this ship is casino and alcohol and constant noise. The pool is incredibly small, and again, there is always a band or DJ, so no escaping the noise there, either. Overall, we conclude “average”. Much better than prior Azamara cruise, but far below our favorite Oceania trips. Read Less
Sail Date: April 2019
Great opportunity to experience travel through the ocean getting to Portugal Islands, and Spain. Unbelievable the variety of food. Wonderful Crew each of them very friendly, helpful and educated. Good teamwork of the boys and girls ... Read More
Great opportunity to experience travel through the ocean getting to Portugal Islands, and Spain. Unbelievable the variety of food. Wonderful Crew each of them very friendly, helpful and educated. Good teamwork of the boys and girls from the restaurants to the stateroom, without them there would not be so much success. Surprisingly the cleanliness throughout the boat is the main thing. There are good entertainments but they should have better space to be able to dance especially people have fun in dancing class. It would be very convenient if they offered Wi-Fi service cheaper or free in the future. Live music groups is the best that one can enjoy although The show honoring Tina Turner is incredible. Unquestionably the salsa music is the favorite of almost all passengers. I lost the gala night with the Captain, I did not expect it to be the first night of boarding and it would be fantastic if at least two dresses where made Read Less
3 Helpful Votes
Sail Date: April 2019
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our ... Read More
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our cruises and this was cruise number 18 for me and never have I come across issues like this cruise line. First of all the ship had very little entertainment other than what you had ton pay for to see! when they did have free entertainment it was in such small area only about 100 guest out of 4000 could get in to see it. Nightly shows in theatre that was free was repeated same show up to 3 nights to let all on ship seeing the show. So that meant no show for ones who already seen it so that was disappointing. Main dinning was only offered for evenings and not the 3 meals a day. Buffet was awful same food everyday other than 1-2 items. Not even close to what’s offered on Royal, Princess, Celeberty or Carnival. Staff in buffet area was awful no service at all. If we asked for drink they would point out where to get it ourselves. We were not use to this from our other cruise experiences. Even with the highest drink packages we were told we are not allow serve you can pop or squeeze orange juices it’s not included in the package yet when we got the package we were told everything was covered up to drinks 15.00 each. I don’t think can Soda or glass juice is over 15.00. Daily Activities were limited on board not much at all. Maybe 30 minute game rest was trying sale you something. The final end to our worse cruise experience ever was I bought jewelry from on board shop only to come back to our room from off the ship and find it missing. We were treated terrible they made us feel like we were trying rip them off. They told us they would have to search our room make sure it wasn’t there. I told them it wasn’t there before contacted them I had search everywhere. They said they had to it’s policy so I said ok thinking they were looking like on floor, dresser things like that. NO! They ripped our room apart leaving no privacy at all. Even pulled empty suitcases from under our beds checked inside. I think They actually thought i said it was missing to rip them off. I told them if I was going pretend something got stolen I would gotten nice diamond ring not cheap 300 dollar jewelry. Three of them in uniform invated our privacy over 289 value missing item while telling us we must misplaced it because their staff checks all garbage so it couldn’t be in garbage by mistake and their staff would never take it. So at that point I ordered them out of my room as they were now insulting me by as good as telling me I am lying if the room attendant didn’t take it then we were only others that could have it. Unbelievable treatment to first time customers looking to check out their cruise lines. It was a family cruise and all three rooms booked all said they would never return. We have done many cruises and never claimed missing item before so it really insulted me to have them make us feel like we were scamming them. End result they told us put claim in with insurance so we never did get our missing jewelry back after missing day of our vacation dealing with it. Final day getting off the ship was nightmare took over an hour and 1/2 in lineups getting off ship. It was experience we never want have again. Lesson learn, if it looks like good deal there’s reason for it. If they are posting specials get new customers what’s the point if treated like this. I was not the only disappointed guest I heard many complaints from other guest over the two weeks. I would advise looking else where when picking cruise line if you want to have fantastic vacation. We made the best of it since we were on vacation but very disappointed over the quality of service we received on Board. In closing I have to add my positive. The evening main dinning The server there was awesome and the photo gallery was awesome. Read Less
Sail Date: April 2019
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. ... Read More
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. Food was like eating in an army mess hall with people crowding in line and reaching in front of you for something they wanted. The food was poor unless you like mac and cheese. Many people using the dining hall had no manners or courtesy. After paying $2,000 each for this cruise, we got the mess hall dining experience unless we wanted to pay $25-$40 per meal each to eat in a "special" restaurant, a couple of which were nice. Most of the crew staff were surly, but our cabin steward was nice and did a good job. There were poor entertainment offerings. We went to a dinner theatre and ordered a tenderloin steak, medium rare, and it came to me well-done and dried out. Pools and deck spaces were overcrowded. The best parts of the cruise were the shore times at Mallorca, the Axored, and other stops reroute to Barcelona. NCL? Never again! Read Less
2 Helpful Votes
Sail Date: April 2019
If you can cope with the strange cabin layout, love trivia games and slots machines, don't mind lining up, even for things you reserved, and like paying for services, then this ship/hotel is for you. Be prepared: Your shower and ... Read More
If you can cope with the strange cabin layout, love trivia games and slots machines, don't mind lining up, even for things you reserved, and like paying for services, then this ship/hotel is for you. Be prepared: Your shower and seperate toilet are immediately inside the cabin door. You will be visible and struck by anyone opening the door once you step from either glass doored facility. Make sure you travel with companions who do not mind seeing you performing your toilet functions. There is no basin in the toilet, there is a tiny one in the cabin area. If you use it, be careful not to strike your face on the tap which juts into and up from the sink. There are only 2 power outlets in the cabin. You will need to crawl under and reach inside the vanity to access them. The shaver outlet is inside a mirrored cabinet. Once you plug in a razor, you cannot close the mirrored door. The lighting levels are low with LED fixtures controled from various locations. The overhead storage is above the bed and sofa and cannot be reached. There is no place to store shoes. Cabin balcony doors are tight access. If any vanity drawer is opened a bit, you will not be able to get into the cabin from the bacony without climbing over the bed. The bed is curved and short. If you are over 5'10", your feet will overhang. There is nowhere in the cabin that 2 people can pass each other. There is no promenade deck going around the outer decks, if you like walking or a jog the best you can do is back and forth on one side deck. The fitness centre does not have steam rooms or saunas, yoy must pay $340.00 to use the spa area. The freestyle thing seems to be mostly an inconvenience. You still have to line up for everything, you will just be in a separate bigger lineup than guests without reservations. Hotel staffs try very hard to mitigate the quirky arrangements and do what they can to cope. Food is of good quality but often not hot enough, service is generally friendly and adequate with a lot of supervisory staffs drifting around not doing much of anything. Entertainment scheduling is progressive, so only one venue is open at a time which causes crowding. Anyone taking a trip on Epic needs to be accepting and open to something unusual. Read Less
1 Helpful Vote
Sail Date: April 2019
We have looked forward to a transatlantic trip and the itinerary was great. We were hesitant to book such a large ship but wanted to give it a try. Boarding was the easiest ever! But once on board, things started to grind slowly. We tired ... Read More
We have looked forward to a transatlantic trip and the itinerary was great. We were hesitant to book such a large ship but wanted to give it a try. Boarding was the easiest ever! But once on board, things started to grind slowly. We tired quickly of standing in lines to watch a show ( in a WAY to small theater), get dinner, or ride an elevator. Many people enjoyed the ship and really enjoyed the free drinks package. The cabins were odd. The frosted glass free standing toilet and shower were poorly thought through. Lighting in the cabin was dull. The short bed was curved at the bottom and my feet extended a good 6” off the end! The meals were good but we found the speciality restaurants left a little to be desired. The service was good and a few times we were really impressed by the attentiveness of the servers. Even though we had several complaints about the ship, We still had a wonderful time. But, we won’t be on the Epic again. Read Less
2 Helpful Votes
Sail Date: April 2019
I was celebrating a big birthday in April and our wedding anniversary in May so we decided to do something different - we usually do golfing vacations or visit family back in the U.K. So, we chose a 15 day cruise from Port Canaveral ... Read More
I was celebrating a big birthday in April and our wedding anniversary in May so we decided to do something different - we usually do golfing vacations or visit family back in the U.K. So, we chose a 15 day cruise from Port Canaveral finishing in Barcelona. I did extensive research and also found the Roll Call on Cruise Critic invaluable as other passengers had great information to share. There were negative remarks on the internet about the design of the cabins, the wavy walls and especially the bathroom set up so I looked up videos on YouTube - we did not have a problem with the design - both the toilet and the shower are in cubicles of frosted glass and there is a privacy curtain to pull across if needed. There isn't a lot of space between the bottom of the bed and the units making it impossible for 2 people to pass at the same time, but you organize yourself .. Plenty of storage space, I was surprised. We found the food to be excellent and liked the freestyle dining very much - you didn't have to sit at the same table at the same time every evening and they offered the possibility to share tables with others, which we found to be very enriching as we spoke with people from different parts of the world and it was a very pleasant way to spend most mealtimes. Entertainment catered for all tastes, although we understood from others that it was easier to see shows on smaller ships. We saw what we wanted to with the exception of a couple of things that we fully booked. On board is a "replica" of the Cavern Club in Liverpool - they have a Beatles tribute band playing there, so obviously only a very limited number of people can fit into it at a time, so they had the band perform one evening in the main theater which gave many more people the opportunity to watch and listen. There were activities, not that we participated much, although I used the exercise room every day and all treadmills and bikes look out to see, very pleasant. The pool wasn't very big but neither was it ever full, maybe different when the children are off school and on vacation. The service was great in every aspect, the crew extremely polite and pleasing. We were told there are 74 different nationalities on board. The itinerary is what attracted us to the cruise, we had been to some of the ports many years' ago and it was a delight to re-visit and see the changes. We only took one excursion, which was from Cadiz to Seville, the rest we did on our own, using the hop on hop off buses mainly. As far as embarkation and disembarkation were concerned, again, no problems. We stayed for a couple of extra nights in Barcelona, again to re-visit. As we live in Florida we did not explore the departure city. Wi-fi. We chose the most expensive option as we needed to remain in contact with our business and found it worked perfectly, we even streamed a movie one evening without interruption. One important thing to remember as far as we were concerned, the sea was calm for the entire duration of the cruise. This obviously influenced in our enjoyment level, because had it been rough and we'd been sea sick, we would not have enjoyed the culinary delights, especially the specialty restaurants, in the way we did. The whole thing for us, was a very positive experience and we have definitely made some beautiful memories. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

Find a Norwegian Epic Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise