Cruise Ratings
1,216
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1 Helpful Vote
Sail Date: April 2019
I picked this cruise to compare against other cruise lines. The 1/2 truths started before I even finished paying and didn't stop there. * Oh, we have this and that, but never stated that will cost THIS & THAT... extra. Agent ... Read More
I picked this cruise to compare against other cruise lines. The 1/2 truths started before I even finished paying and didn't stop there. * Oh, we have this and that, but never stated that will cost THIS & THAT... extra. Agent bragged about Circ-Du-Soleil, but didn’t say a word that it costs extra. Then they say the shows are all booked when you are on-board, but you can get a seat on standby. Funny enough when 30 seats are waiting on standby, they fill them all (higher price), and still have many empty seats left. It was just a scam to sell the higher priced seats. I was told that if the price went down after booking, we would be given back the difference. When I called about the $300 price drop, 3 different people continued different lies, until they went and listened to the original recording. We still didn't get our $$$ back, but a different cabin. Cabins were the same, perhaps 2 feet longer... which means NOTHING. Sliced off the top of the knuckle on my big toe on a ladder going into the pool on day 2. Was so sharp, I didn't realize I had been bleeding until I got out of the pool. I reported it to customer service. Not once during the trip did anyone follow up on how I was doing. And no, not well. The infection took 8 days to clear and heal. Meanwhile the pool is filled with my red DNA. Hamburger on Private island was 100% RAW in the middle. At least that they appeared to care about when I reported it. Private island is a money grab with nothing to do and anything you want, they charge you for it, except for the raw food of course. Oh, and extra taxes for the drinks to add onto the pain of your extra charges. Final day disembarkation was a nightmare. ONE staff was seen in a lineup that went 3 lengths of the ship. It was mayhem. No one knew what was going on. 1 person missed their bus to the airport which meant they missed their flight. People were being served too much booze... i.e. 1 drunk tried to start a fight at howl at the moon. Staff didn't even care. Another fell and cracked open her head… blood everywhere. Final dinner meal at Fancy restaurant didn't even serve us what we ordered. I guess he felt one chicken item is the same as the next. Got charged for going to a show, I was not even at. Did get $ back, but should never have been charged in the 1st place. Got more emails about upgrading our room than anything else, prior to the trip. No briefing on night one (or any other night) where to find things/places, how to organize our trip, no help at all. I never did get into the Ice Bar, which was always closed. I tried 5 times over the trip and it was not open once. Box office is only for a little of the time, it should be at customer service if they are not open during all day. App sucks. Shows you a title of what's happening, but no details. I'm sorry but “Extravaganza” means NOTHING. We should be able to click on it, or on the TV in the cabin, for details or a mini advertising video. Called ZERO from the cabin and ½ of the time, the information given was wrong. ***************************** The guy looking after our room was the only staff member that appeared to care about us at all. He greeted everyone by name from the fist to the last nights... with a smile, despite being way-way over worked. ***************************** I passed a message to the Entertainment Director on night #1 and was told that she would contact me the next day. Two days after, I found her and not even an apology for never returning my message. Even that conversation, she came across as I as taking up her time and she had better things to do and eventually just walked away from me during mid-sentence. Cleanliness was missing 1 important thing: Paper towel leaving he public restrooms and a garbage to dispose of it after exiting so the handles to the restrooms are not passing on germs. I have many other examples but I think this gives you a good picture of our trip. Read Less
4 Helpful Votes
Sail Date: April 2019
We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a ... Read More
We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a few times already and decided to book the Epic because of the the stops in Tortola and Great Stirrup Cay. Two places we had never been. The other stop was St. Thomas. We were excited to get down to Orlando and get out to sea as it had been a long winter and both of our jobs were ramping up for a busy summer season. What a surprise we were in for. Below is my review that I sent on my survey. I'm not a cruise newbie by any means. This was my 7th cruise. It was our first time on Norwegian. To be honest something just seemed off from the get go. The Norwegian staff at embarkation in Port Canaveral was rude. The man telling us what counter to go to, actually rolled his eyes at my husband because we stepped too close to spot 23 rather than 22. Everyone was jammed in and there was no where we could go, so we fanned out as the clerk finished with the group in front of us. This man rolled his eyes in disgust and looked at me and said, i told you to go to 22. He was an unpleasant piece of work. ! Next, we walk down to find a place to sit at the port before they started boarding and there were so many seats reserved for "priority" guests, that there was no room for those of us low lifers that were not priority. The woman who wouldn't let us sit in the priority section was completely ignorant and rude. We've never experienced such a ridiculous boarding of a ship. The staterooms were not ready, everyone was crammed into the Garden Cafe like cattle, with again no where to sit and we were stuck with our carry on bags. The whole process was poorly executed and indicative of what was to be an ongoing theme the entire week. We nicknamed this experience the Epic Failure. Once we got to the rooms, we found the layout utterly disgusting. This is our fault for not researching, but who wants a bathroom area split from the shower and separated by a curtain from the sleeping area? Disgusting. I thought Norwegian was upper crust of the cruise industry. Once I saw this, I doubted that and was only provided more proof as the week went on. NCL advertises the free style cruising, but dining areas are always packed and crowded and you wait forever! The way you have to reserve seats for shows and plan reservations just to see them is ridiculous. We were told by hosts at the restaurant doors that we had to have reservations, but you couldn't make reservations online. I called the dining number to make a reservation and was told I couldn't make a reservation. Our other issue was the constant up charge for everything. You want to see a cool show, up charge. You want to use the hotubs in the spa, up charge. You want to set foot in the ice bar, up charge. You want a full face mask for your snorkeling expedition, up charge! I mean seriously, it became our running joke. There were not many fun free activities. Not everyone wants to get drunk. The open air spaces were totally lacking. Come on, you have 4000 people on the ship and you cram them all onto one upper sun deck and one pool deck? There were hardly ANY open chairs in any of the open areas. We spent half our time holed up in a small area near the humidor lounge just to find seating and to stay out of our room. The whole atrium is stuffy and crowded. We tried to make reservations for the Escape the big top game and couldn't get in, we tried to see the musicals and could only get late late times and frankly the whole entertainment crew just seemed off and tired. Speaking of crew and staff, I was rudely and literally yelled at by some bus person on the Garden Cafe straight out over the bridge who told me I should go down stairs to the Italian restaurant instead of waiting for an open table. He then took his time to clear the 20 dirty tables that were in the area. I wasn't leaving that deck and losing touch with my husband, sorry. The only positive encounters I had on the ship with the crew were the interactions we had with Borgy our room steward (who by the way is the sole reason I do not give this sailing an absolute fail rating) and the young lady who greeted everyone in the cafe (washy washy, yummy yummy, coffee coffee) and a lovely woman who took some time to talk with us each morning and literally brought us juice to our table. The rest of the crew just seemed surly and angry at the world. We just didn't have that feeling of being welcome that we have on other cruise lines. Now, let's talk about the worst of it. Debarkation day. What an ABSOLUTE disaster!!! We literally spent 2 hours in a stairwell trying to get off the ship with all of our luggage. We were on Deck 11 trying to make it to Deck 6 and could not get an elevator so we decided to hoof it down the stairs. No big deal, until we were stuck at Deck 9 and could not get down any further. People were fighting. Babies were screaming. All we wanted to do was get off that god awful ship. Then when we finally go to the right deck, someone told us we had to go down to deck 5. We then had to march the entire length of the ship in some mouse trap maze and back to where we just came down from, go through security and then deal with more security in the port. The entire process to get off your ship was over 4 hours! There is something really wrong there! What if you had had an emergency at sea?? I would be scared for my life. You can’t handle embarkation or debarkation, how would that crew handle a disaster? With all this in mind, I am not saying we would never sail with NCL again, but it would have to be one absolute hell of a deal and never ever, ever again on the Epic. That ship ought to be sent that ship to the boneyard. Read Less
1 Helpful Vote
Sail Date: April 2019
We've been on 12 cruises with all different cruise ships in the past. We will never go with NCL again. It is clear from the way they treated the paying guests of this cruise that they are in it to gouge the customer and offer as ... Read More
We've been on 12 cruises with all different cruise ships in the past. We will never go with NCL again. It is clear from the way they treated the paying guests of this cruise that they are in it to gouge the customer and offer as little service as possible. There were enormous lines for EVERYTHING. You could barely move in the public areas of the ship because of the number of people crammed in waiting in line for bars, restaurants and entertainment venues. You would have to wait in a line 3-4 people deep just to get a drink (almost anytime of day or night), and it was much, much worse for restaurants. Even the buffet had lines of 10 mins or more just to get a burger, with no seating available once you finally got some food. The main dining room offered the exact same lunch menu every day it was open AND it wasn't very good. They've made the cabins so small (we had a balcony) that it wasn't even fit for 1 person to be in. There was only one tv (non news) channel and one nonpay movie channel (which wouldn't have been a problem had we been able to get into a show which we did not). It was a 7 night cruise with only three stops (one of which was their crappy overcrowed island which you had to tender for). There were no spaces left on the popular excursions even a month in advance. Their internet service package was a joke. Most of the staff were barely polite in the dining areas and some of the ship's officers were down right rude. We couldn't wait to get off of this cruise but they even made that a hassle. It took us 2 hours and 30 minutes to get off this ship! They had passengers in a line that winded around the ship several times carrying our own luggage to get off! Definitely do not recommend this cruise! Read Less
1 Helpful Vote
Sail Date: April 2019
This cruise was given to us from a casino, we chose to take this one because the port was convenient to us, and we had never been to the Caribbean. Because both of us got a "free" cruise, we combined the two and upgraded to a ... Read More
This cruise was given to us from a casino, we chose to take this one because the port was convenient to us, and we had never been to the Caribbean. Because both of us got a "free" cruise, we combined the two and upgraded to a balcony cabin. The ship was extremely crowded. The smoking area and main pool bar, was at the kiddie pool area, We paid for an all inclusive drink package: did not cover water bottles, but we were given casino drink cards that did, while you were in the casino. We also paid for 3 specialty dining package: there were no pretravel reservations made for the specialty dining and we just happened on someone making reservations for passengers on the ship, so we stood in line and made those ourselves, with no idea what the different restaurants offered. All of the specialty restaurants we ate at had superb service. The food at the Moderno (Brazilian) was good, but the menu says they offer so much more than they brought around, and they were extremely slow in bringing the selections. The buffet offered very bland food, unless you had the chefs cook-to-order food, at the stations that offered that, or you ate at the kiddie food stations, that food was always fresh and hot! We met many passengers that only ate hot dogs and macaroni and cheese and french fries that whole cruise...what does that tell you? The buffet shut down at 9pm. The only 24 hour dining option, O'Sheehans, shut down as well, and if you wanted to eat or have a drink in the wee hours, you could choose from the weird sandwiches and pastries they left on the counter, no restaurant service. Room service was also 24 hours, but we didn't want to try and eat in our room, didn't think there was sufficient space. We ate(not really) at Taste, one of the complimentary main dining rooms one evening. The service was mediocre, the food we ordered was wrong and the steak was purple raw, we walked out of there, without taking one bite. We advised the supervisor, and he made us reservations for a later time, and assured us it would be better, we didn't go back. There were other passengers that complained about the raw steak too. The entertainment on the pool deck was poor. We played bingo once, basically to pass time. We paid for our tickets, and when we got in, noticed there were kids in there, the kids were allowed to play, FOR FREE. with their parents, and allowed to win...guess who won?! the kids for the most part won the bingo and the gift prizes, 2 of the 3 kids picked their own parents' tickets for prizes...hmmmm. That was insulting to the people who paid to play. We didn't play again. The casino was extremely outdated, as far as the slots that were offered. There were a select few newer games, and those were rarely available. We also witnessed a few jackpots, and seemed to be the same people...another hmmmm. Table games were abundant, but closed seemingly early. There were times when there was not one attendant any where in the casino. I watched a passenger win $1900. on a slot at 7 am, and had to wait for someone to pay him until 9:30 am...needless to say, he was not happy. The cabin stewards were extremely friendly and helpful. The cabins were clean as far as bathroom and linens, but there were visible hand and fingerprints on the closet doors from who knows how many previous cruisers and I can't imagine what germs lurked there. The shore time was extremely short, when we did finally get to port. Seemed as though it was very rushed. We were at sea 95% of this 7 Day cruise. We did find it easy to get off and on the ship at the different ports. The shopping was fun and different, if you like that, but a lot of the stores were not handicapped accessible. The last port, which was the ship's private island, was accessible by tender only, so the passengers in wheelchairs were not able to go. Just putting that out here, because we thought that was crappy. My husband was excited to see the waterslide and pools on the island, until he realized that was another ship's island, and our island was the dirt patch on the other side, with lighthouses. You had to pay for chairs to sit on the beach, and all excursions were cancelled at that stop due to weather conditions, and you weren't told that until you got to the island, by tender. We booked a shore excursion, or so we thought, in Torola, through the interactive tv, which we really wanted. When we didn't receive tickets for it, we enquired at the excursion desk, and were told that we had to sign a release form(which was not mentioned, when we booked), and now it's full. Basically, sorry for your luck. Very disappointing! I guess we are just out that $50. credit. It was all around an expensive disappointment, even though we were given the cruise from a casino, it was extremely costly and we will never sail Norwegian again, even for free!!! And free is not free! Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise for my 50th Birthday. It was the first cruise for both of us and I was very nervous because of reading a lot of negative reviews. But we had a great time! We knew there would be crowds and lots of kids because my ... Read More
We chose this cruise for my 50th Birthday. It was the first cruise for both of us and I was very nervous because of reading a lot of negative reviews. But we had a great time! We knew there would be crowds and lots of kids because my birthday was the week before Easter, so we booked a Spa Balcony room so we would have a quiet retreat. Best decision ever! We truly enjoyed the thermal suite and never found it to be overly crowded. We had the UBP and three nights of Specialty Dining. We chose Le Bistro, Cagneys, and the Cirque Show. Food and service was great in all three! We enjoyed the shows, Priscilla, Burn the Floor, and the Epic Beatles in the Epic Theater. Unfortunately we did not get to the smaller venue to see the Beatles in the Cavern Club in time to get seats, which was our own fault. We had great food and service in both of the main dining rooms and also in O’Sheehans. Loved the wings!!! Our room steward, Jingles, was amazing! He kept our room and balcony stocked and spotless at all times and made the best towel animals! We were fortunate to get extra time in Tortola for planned maintenance on the ship. Wished the port time in St. Thomas had been longer, but it’s just a good excuse to go back. Great Stirrup Cay was fabulous. Rented a clamshell near the tacos and tequila... need I say more?!? We will definitely be planning more cruises with Norwegian! We loved the freestyle cruising concept. We honestly had nothing to complain about. We heard all of the horror stories about embarkation and debarkation, but we were on the ship within 45 minutes of our arrival at the port and walked off with our luggage before 7:30 a.m. Truly one of the best vacations we have ever been on! Read Less
1 Helpful Vote
Sail Date: April 2019
My husband and two kids age 5 and 7 and myaelf cruised with a family group of 10 ranging in ages 5-80 to the eastern Caribbean. We all had a blast. The kids loved it and want to go again. They didn’t do any of the kids club stuff, wanted ... Read More
My husband and two kids age 5 and 7 and myaelf cruised with a family group of 10 ranging in ages 5-80 to the eastern Caribbean. We all had a blast. The kids loved it and want to go again. They didn’t do any of the kids club stuff, wanted to stay with us. They had a blast eating whatever they wanted each day and swimming all day. We all wanted to stay another week and would go again. The Epic was a great ship and didn’t feel overcrowded like I was worried it would during Easter week. They did a great job having enough to do and open space for the amount of people it holds! I will try to cover below everything I wanted to know before going. Embarkation: quick and painless. We arrived around 11:45am and the line moved quickly. We were all checked in, had stopped at our room and were laying on the pool deck by 1pm. Food: excellent! I thoroughly enjoyed the meals each night and couldn’t stop talking about the quality. I’m an experienced foodie and still rate it very high. We ate mostly at Garden Cafe buffet for breakfast and lunch and Manhatten Room for dinner. Also tried Taste. All were excellent. Buffet had so many quality choices including amazing salad bar, and freshly made to order pastas, noodle soups with veggies and omlets. Entertainment: wow! The Beatles band was a hit for all 10 of us and so much fun singing and dancing. Burn the Floor was amazing and so were the comedians, dueling pianos and other bands that played at dinner, pool deck and at night. Never a lack of fun entertainment each night. Cabin: always clean and even though it was small there was lots of storage space. My 5’11” husband found the beds a little short. Balcony was spacious and perfect for us. I liked how the shower was separate from the toilet. Room steward was very nice and attentive. Did a great thorough job. Excursions: took taxis on Tortola and St Thomas to beaches. Gorgeous water and sand. $8pp per way. Very reasonable. Felt safe. tried to do stingray excursion on private island but it was too windy so seas were rough and we didn’t go. Beach there was great and plenty of chairs. Could have used umbrellas and more chairs with shade but it’s so windy there I can see why they don’t have umbrellas. They had palm trees scattered for some shade. Other: Pools are open as soon as you get on the ship so if you have kids with you, wear your bathing suits. Make tender reservations ASAP when you can. We were told morning of that next available tender was at noon! I didn’t make a reservation because I figured we could just walk on. The night before we got on the ship we stayed at the Radisson Resort at the Port. Fabulous hotel and restaurant and great pool. Would def stay there again and even add an extra day to just swim and enjoy it more. Shuttle to cruise booked through the Radisson but had to wait over an hour from our reservation time. Next time would skip that and take an Uber. The Epic was a fabulous time for all ages and we’d all go again! Read Less
1 Helpful Vote
Sail Date: April 2019
Overall, this was one of the more average cruises I have been on. Everything was clean and well kept and I had a lot of fun. However, I think I would have had fun no matter what as I went with a group of 8 friends. Below I will list ... Read More
Overall, this was one of the more average cruises I have been on. Everything was clean and well kept and I had a lot of fun. However, I think I would have had fun no matter what as I went with a group of 8 friends. Below I will list pros and cons: Pros: -Clean -Mostly friendly staff -Drinks were made well -Food was tasty and always cooked well -Entertainment was great -Freestyle dining option Cons: -Disembarkment was AWFUL!!! I could write an entirely negative review just for this process. It is the last thing I remember about my trip and makes me not want to go on this cruise line because of it. No one was being told where to go. We were told for "easy disembarkment" to go to the 6th floor with all of our luggage. It took 35 minutes just to get in an elevator. once we got to the 6th floor, we realized that was because the floor was so packed that people could not even exit the elevator. Everyone was in a cluster and had no idea which way to go. Families were getting separated because everyone was cramming in. The lines went from one end of the ship, to the other end, then back to the middle!! No one was around to explain where to go. If there had been an emergency, no one would have been able to get off the ship in a timely fashion. We arrived to the floor only 20 minutes after we were allowed to leave the ship and ended up waiting in line to leave for over an hour. -Great Stirrup Cay tender- was not told we had to schedule a tender boat to get from the ship to the Bahamas at our last stop until the day before, so our tender was not until 10:30. Because of the weather, we did not even get to the island until almost noon! I wish this information would have been made more clear at the beginning of the trip so we could have arrived at the island earlier. -BUSY! Ship was very busy all the time. People would arrive at 5am to the pool deck to save chairs and not come back to their chairs for hours. We arrived at the pool deck on at sea days no later than 7:30 am and we always had to sit at the outside dining chairs. We could hardly get into the pools because they were PACKED with children and the adult only area pool was tiny. - Only one dining issue at the noodle bar- we had 8 people and made a reservation for it. When we showed up, they put 6 together and 2 at their own table. We did a group trip to hang out as the group. They should have either informed us ahead of time about the seating, or sat us 4 and 4. It took 15 minutes of back and forth to even get the two sat right next to the larger table. All in all, decent trip and we made the best of all the cons. I will no longer be going on ships this large, however. Read Less
1 Helpful Vote
Sail Date: April 2019
This was the worst cruise we have ever taken, to many people on this ship and not enough staff. It would take over 30 minutes to get a drink at any of the bars on the ship. The ship was dirty, no one taking drink orders at the adult ... Read More
This was the worst cruise we have ever taken, to many people on this ship and not enough staff. It would take over 30 minutes to get a drink at any of the bars on the ship. The ship was dirty, no one taking drink orders at the adult pool, the food was the worst and to get into a specialty restaurant was impossible. All of the shows were sold out and you could not get into them if you didn't go an hour early for them. Everything was closed during the day, unable to get sushi until 5:30 and then you would have to wait over an hour. It was not fun and all we could not wait for it to be over. The brazilin steak house was just nasty, if you go there tell them no salt, it was so bad. I would never take this cruise again much better things to spend my money on. Read Less
4 Helpful Votes
Sail Date: April 2019
My wife and I just completed a 7 day cruise on NCL’s ship the “Epic” (April 13-20, 2019). The cruise was out of Port Canaveral. We were extremely disappointed. As a former U.S. naval officer, I know the problems we encountered were ... Read More
My wife and I just completed a 7 day cruise on NCL’s ship the “Epic” (April 13-20, 2019). The cruise was out of Port Canaveral. We were extremely disappointed. As a former U.S. naval officer, I know the problems we encountered were not the result of the ship’s design or condition or even that of the crew. It must rest solely on the shoulders of the officers. I have been on more than 20 cruises including Carnival, Princess, Celebrity, Royal Caribbean, and Norwegian. This cruise was the worst I have been on. The most notable problem is the general lack of supervision by the management team. This has allowed a number of problems to fester. Taken in their totality, these minor problems add up to a poorly run cruise ship. Examples of these minor problems are discussed below. When we got into our cabin, there was something obviously wrong with the beds. The mattress pads are designed to be zippered onto the mattresses. Ours were not attached to the mattresses because they were mis-shapen (shrinkage from washing?) and would not fit. Instead, the mattress pads were turned upside down and more or less centered on the mattresses before the sheets were added on top. Not only could you feel the unevenness of the pad underneath the sheet, but they moved and bunched up during the night if you moved in the bed. After going to guest services and explaining the problem, a housekeeping supervisor checked the situation and new pads were properly placed on the bed and zippered into place. The cabin steward knew the pads were not placed on the bed properly and would not fit. But obviously this is a condition that is lived with by the crew. It is a problem that is so frequent it has become “normal” to just make do and hope the guest doesn’t complain. Another example or poor supervision is the cleanliness of the public areas around the deck. At certain times throughout the day crew members would go around to pick up the numerous glasses, cans, plates, and towels left behind on or near the deck lounge chairs. In between these “assigned” times, crew members would walk by and not bother to pick up the mess. This has lots of ramifications. One being that clean towels are not always available because they are not washed throughout the day, only when they are gathered up. Another is that that you do not know if a chair or lounger is being saved or not because used towels are on the chairs. Finally, how relaxing is it to look at a mess (plates, glasses, and cans on the deck) when you are trying to catch a few relaxing moments? The crew needs to be in a constant cleanup/pickup mode of operation. Officers walking around and observing the mess should ensure resources are made available. But more importantly, a crew mind set needs to be established so they do not have to be directed to do the correct thing. Once again, inadequate management oversight and training of the crew is the problem. While watching an evening movie in the Spice H2O area I needed a cold Miller Lite. I walked up to the area bar where several guests were already waiting for service. The bar maid was cleaning the bar by moving all the liquor bottles and bar supplies to wipe everything down. She did not pause to see if she could get a beer out of the cooler or even smile and tell us she would be right with us. Another couple walked up an asked if they could have a couple wine glasses for their bottle of wine they were holding. The bar maid did not respond or even look at them. She just continued cleaning the bar. By this time there were 6-7 people just standing there waiting for some service. The bar maid obviously forgot or did not know why she was there. It wasn’t to clean and set up the bar, it was to make the customers happy. No officer or management was around, just this one person ignoring the guests. Having another bar tender present would allow both things to proceed uninterrupted. But again, the crew member thinks this is just normal operations. When she is ready, she will attend to the guests. Period. On 3 different occasions, the ice machines in the Garden Café buffet area were either not working or empty of ice (1 out of 4 may have been working). I even mentioned this to crew members placing glasses in the drink area. Nothing was done. Usually the same area had drink dispensers that were out of drink mix and only water came out of the dispensers. This inattention to detail is again the result of low expectations from the management team. Finally, the ultimate example that Epic’s management team has no clue on how to run a cruise ship. Disembarkation for self-assisted guests was a fiasco. We stood along with hundreds of other guests in the stairwells waiting to get off the ship for over an hour. No officers or management was anywhere to be seen. Not only was it just a disembarkation left to happen on its own, it was a serious safety issue if medical help or an emergency occurred and people had to get around the ship. The stairwells were totally blocked by people wanting to get off the ship. The only announcements came from the Cruise Director who read from a script saying what color luggage tags could now leave the ship. It was a total farce. Could this be the first time this ship ever had guests disembark? This next concern may or may not be related to the management team. I have not decided the cause, but the food onboard this vessel was at best, mediocre. The Chinese restaurant was anything but Chinese food. It was bland and tasteless. The food in the buffet was always the same and also uninspired. We did have 3 good meals. The Japanese steak house (Teppenyaki), the French restaurant (Le Bistro), and the meal served before the Cirque de Dreams show in the “tent” were very good. I looked at the history of the Norwegian Epic when I got back home. It has had more than its share of serious mechanical problems and other issues like hitting a mooring while docking, guests and crew members falling overboard or dying onboard. Norwegian needs to change out the entire officer staff of this ship in order to turn its dark past around and make it worth the money. It will take drastic measures to fix this ship. I may continue to cruise with NCL on other ships, but only if the problems I encountered on the Epic haven’t spread to the other NCL ships. Attention to detail is a mind set. If the crew and officers don’t have it, it is not being demanded at the highest levels of the Company. In my opinion there is a model of success in the cruise industry. The Carnival cruise line has over the last 10 years or so created a cruise line that far exceeds expectations. The food is some of the best I have experienced onboard a cruise ship. The crew is always smiling and ready to do what it takes to make the cruise a success. Norwegian can learn a lot from Carnival. Read Less
Sail Date: April 2019
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were ... Read More
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were friendly-comedians were hilarious-food allergy attendants were very knowledgeable- main dining restaurants were very good- The Beatles musicians were fantastic The bad: The shows were terrible and there were no family appropriate show options. All of the game shows were held in the attium where the seating was cramped and it was difficult to hear. The casino was right in the middle of the ship so you had to walk through smoke to get to restaurants, shops, etc,. The few options that were family friendly cost an additional fee and were always booked. Disembarkation was the most unorganized thing that I have ever seen. Lines in every direction without any guidance from staff. It took us three hours to get off the ship. We were oin our disignated area at 7:45 when rhey called for us and did not get through customs until 10:45. It was a complete nightmare people breaking in line and no one there to direct you where to go. When we asked where to go we were told to follow the line. The design of the staterooms was terrible. The toilet area was tiny and and there was no privacy. My husband and I kept waking each other up because the toilet was so loud when flushed. The bed was wide, but it’s curved which makes it shorter. I am 5”8 and my feet were hanging off the end of the bed. The ugly:The ship was dirty- our stateroom 11179 was disgustingly filthy. When we entered our stateroom there were crumbs on the bed, the floor and the carpet was stained. We asked our steward to vacuum our room and he apologized and cleared the crumbs. I noticed a stain by the bed where someone had thrown up on the wall and it had obviously ran down to the carpet. I showed the wall to our steward and he said “oh that is an old stain, but I will try to clean it”. As he was cleaning the stain and the dead bug that was smooshed on the wall he picked up a sleeping mask and handed it to me. I explained that the mask did not belong to me and he apologized. In summary, I will continue to cruise , but I will never go on the Epic again. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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