Cruise Ratings
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2 Helpful Votes
Sail Date: April 2019
To begin, this is not the first time we have sailed with NCL it is the 7th for me and the 9th for my Wife dating back to 2005. It is the very first negative review I have submitted on NCL. We have even sailed on the Epic before and ... Read More
To begin, this is not the first time we have sailed with NCL it is the 7th for me and the 9th for my Wife dating back to 2005. It is the very first negative review I have submitted on NCL. We have even sailed on the Epic before and enjoyed it very much. But alas, that is old news. To begin with, the Epic is a Large Ship. Built in 2010 and refurbished in 2015, it is 155,873 tons, 1,081 feet long, and holds 4,100 passengers. To support this ship it claims a crew strength of 1,724. Now, I will not argue with them on their stats but I must wonder where they hide all these crew members because they were not evident throughout our cruise. The down side began when our first night. As background, I had put a bottle of cheap Pinot in each one of our bags hoping to game the system. Yes, I know, should not do that. But some of our recent cruises on other lines had allowed a bottle in each suitcase and we just forgot. Well, we got all but one of our bags and two had a note that they had caught us and would be giving them to us if we paid the corkage fee. But they could not find our last bag. They all had tags attached identifying them but they could not find it. We called, were told and they had us go to Guest Services to retrieve it. Not there. They promised to call at 8:30 pm when they would know more. They didn't call. At 10:30 pm, frustrated on not receiving any information, I went back to Guest Services, and after a rather warm discussion, Dario, the agent we spoke with, found our bag in back of the office within 3 minutes. Now, during this same time, an apparent injury of some sort at the H2O area on Deck 15 had delayed our departure. We did the Life Boat Drill. Still no update on new depature time. We had dinner. Still no update. Finally, at about 8:30 pm we departed the pier without one single update. The Balcony Cabin we had on Deck 13 was "different." A wave is the best I can say. Toilet in a shower-like enclosure open to the whole room. Same for the shower enclosure - open to the whole room. The sink, outside the usual area and in the middle of the cabin, was tiny. Also, I have no idea what happened to the water pressure but it was almost non-existant. The crew members taken as a whole were disinterested in us as passengers. Our CAbin Steward was responsive but didn"t wow us as in the past. Wait staff were distant and inattentive. (With the wonderful exception of Shanta Mathieu of the Taste Dining Room - This Lady was wonderful, made my two under 8 years grand children feel as though they were the most important people aboard.) In one dining area I actually had one waiter literally blow our party off with an unacceptable hand sign. I must add that the food was unanimously good - just the service. Even the Garden Cafe was not what it had been just 6 months ago on a different ship. We did not take advantage of any entertainment or shore excursions. We did take advantage of the SPLASH program for the children and it was amazing. I think it may be a long time before we cruise with NCL again and that is sad. If we do we will not go on one of their large ships fro certain. Read Less
1 Helpful Vote
Sail Date: April 2019
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything ... Read More
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything felt crowded. Buffet food was just so so. Main dining room was good food though. Overall, no desire to cruise on this ship again. First ship we've been on that did not have a walking/jogging deck. Okay, they did if you wanted to go back and forth on one side with a view of the lifeboats. Discover Cayman tour is way over rated. Private island had little to offer unless you spent money. Best part of trip was Ocho Rios Blue hole and tubing (Karandas tour). Ship groups looked very crowded. Really got tired of them always pushing their 'cruise next' program. Will definitely look for 'Burn the Floor' show when they go on US tour. Read Less
1 Helpful Vote
Sail Date: April 2019
My family and I just returned back from a recent cruise on Norwegian Epic. We have sailed multiple times on other cruise lines including Disney and Royal Caribbean. This was by far my worst cruise experience and will definitely be my last ... Read More
My family and I just returned back from a recent cruise on Norwegian Epic. We have sailed multiple times on other cruise lines including Disney and Royal Caribbean. This was by far my worst cruise experience and will definitely be my last on Norwegian cruise lines. My mother whom had traveled on Norwegian four previous times said she would no longer sail with Norwegian either because of this experience. We booked two rooms since we had six people traveling, three children and three adults. One of the rooms was originally an inside room and for our "free" offer we chose the premium drink package. My mother did decided to surprise us and paid for an upgrade prior to our cruise and when she spoke to a representative they informed her she now got to choose an "additional" two offers on top of our drink package so she chose premium dinning and excursion credit even though she knew we would not be able to do any excursions since the kids were too young for many of them. We get a drink on board and we were charged for the drink, the bartender said our card does not say we have a drink package and we would have to take it up with guest services. We went to guest services and there was a lady in front of us with the same issue. They told us when we upgraded our room, we voided our original drink package (even though we had a receipt to show we booked it) and they would not be able to figure it out until Monday when the corporate office opened. It was Saturday when we embarked. We informed the service representative that it didn't make any sense since we have the receipt showing where we booked it and the representative on the phone told us we we still have the drink package, they said there was nothing they could do since they needed an account to charge the drink package to. We got a voicemail in our room on Monday which simply stated "we checked with our office and this was the package you booked so we can't do anything for you, sorry". When we arrived to our room it was the smallest room I have ever seen. We had my 10 month old daughter with us and we asked for a pack and play which their response was "if we put a pack and play in the room it will be really cramped". Our thoughts were.... Of course it was cramped, they designed the rooms after watching my tiny house. There was no storage to even put our clothes away so we just lived out of our suitcase for the week. We booked their premium internet so our kids could use their tablets at night while we were in the room. The internet was advertised as unlimited internet for 4 devices. When we tried to get on a second device it stated we exceeded our device. We returned to the internet manager whom stated only one device could be used at a time and that was their highest package for internet. So basically we had to have someone log off before another kid could use it. Inside the room, my wife and I typically watching TV while we get our kids to sleep. Once you turn on the tv you find out there are only two actual channels. "Favorite TV" and "Favorite Movies". Everything else you have to pay for. Favorite TV and Favorite movies are essentially just rotating shows/movies they choose and you are stuck with watching. Even when you have a tv show your kids or you enjoy, it cuts off before it ends but you don't have to worry because that same episode or movie will be back on later that day only slightly longer or shorter. So you are stuck watching reruns of the same episodes of the same shows over and over again. On the ship the pools were always in repair. They drained the main pool twice during our seven day cruise for repair. The kids pool was closed during the entire day at sea with no one actually working on it. The food was mediocre at best in the general dining rooms. We had premium dinning which would have been nice except when we tried to book our meals (you only get three), all the times were booked before 9:30 pm. This was extremely frustrating since we tried to book the very first night on the ship. So our dining package went to waste completely. The ports of call were good. The process of tendering at the ports of call was terrible. Norwegian has you "book" your tenders and then calls you up by tender numbers. Probably good in theory but terrible in reality. We found out later that no one in the lines actually go by their tender numbers and some simply don't book or make any reservations. If you are trying to get to shore then you have to wait for your tender group to be called meanwhile everyone else in line is simply jumping in line. Our group was called and we couldn't even get off the ship for an additional hour because the staff was letting everyone who didn't make a reservation or book a tender get on the tender boats. Simply do away with the tender reservation and make it first come first serve like the other cruise lines, it makes it easier and less frustrating. Norwegian will nickle and dime you to no end. We found this out when my wife booked a art instruction class where they tell you what painting they will do in the itinerary and you show up to paint it as part of the class. It is an extra $35 which she thought was ridiculous since typically on cruises most activities are free unless it involves drinking and this did not. The "instructor" showed up, gave zero instruction and simply told the class to attempt to paint the painting but did not tell anyone how to do it. It was like seeing a professional portrait and simply telling a non artist to paint what they did. They might as well put on Bob Ross and had the class listen to him give instruction. To top off the experience, they were supposed to paint the Northern lights and the instructor had them painting a dark sunset. Needless to say everyone in the class was upset and also needless to say, Norwegian offered zero help or solution to the problem. Our stateroom attendant was very friendly but very slow. We had multiple days where our room was not cleaned because he had not gotten to it in time. It would be 9pm and it was not turned down at all. He would later knock on our door after our kids were almost asleep to ask if we needed anything and when we didn't since we didn't want to wake up our kids, he would simply give us the itinerary for the next day. For what you pay for on a cruise you should expect better service and more professional staff that actually care about customer service. I can deal with any and all issues if the staff is willing to make it right in any way possible. When we went to guest services one time they actually told us they are used to hearing complaints and are used to it which is why they let them off every six months. They would not help at all and I never once had a positive experience when I went to the desk. I returned to work and everyone asked me how my cruise was and I have been completely honest about my experience. Read Less
4 Helpful Votes
Sail Date: April 2019
For our 10 year anniversary, we decided to do a trip on board the EPIC with the Western Caribbean itinerary. Just a few things to consider as you read my review. We love the larger ships, but know larger ships are not for everyone. With a ... Read More
For our 10 year anniversary, we decided to do a trip on board the EPIC with the Western Caribbean itinerary. Just a few things to consider as you read my review. We love the larger ships, but know larger ships are not for everyone. With a larger ship there will be a lot of people, there will be a wait or two, there will be people you find annoying and there will be people you like. At times, the staff will seem flustered, as you never know what may have just happened with a guest they dealt with before they now had to deal with you. (I watched a Maître D' get ripped a new one by a passenger that was obviously operating under liquid courage and the problem is something he created, not the crew member). Did I mention there will be a lot of people? Also know, I am an avid researcher of the trips I book, so I know what to expect going in when it comes to ship layout, room layout, etc. I learned there are people out there who all a TA to do everything, never do any research, and then run in to surprises when they arrive. In today's world of Tech, we have all the information needed to be prepared for a trip. We booked all of our dining reservations as soon as I could online. I believe it was 120 days out. Due to this, we never waited for a table. Always walked right up and was seated immediately. We did not do any of the shows in the EPIC theatre. We have seen numerous Burn the floor shows and Priscilla is not our cup of tea. If I had one recommendation, it would be to have a more appealing show in place of Priscilla, but not a deal breaker. Below will be an in-depth review of our Trip on the EPIC April 6th -13th. At the end I will cover the themes from the week. Embarkation: We drove into Port Canaveral Friday and stayed at the Homewood Suites about 2 miles for the port. The hotel was great. If you need a dinner place, Rising Tide Tap and Table was amazing. We waited for about 40 minutes to sit on the patio, but worth it for the view and the great food. They also had a great selection of beer choices from local breweries. We decided to park at PC. Yes it is a little pricey, but we built that into our vacation budget. I really like the control of when I can arrive and being able to walk off the ship, load the car, and to be headed back home. Arrived at Port Canaveral 9am Saturday and were in line by 9:15 (number 20 in line) doors opened at 930AM, was checked in a seated by 945 am with a group 1 boarding pass. (side note: they recently hired a bunch of new NCL port agents, so pack some patience as some information is mismatched from one agent to the next). The agent who checked us in was quite a delight and set the tone for a great trip. Boarding started a little passed 1130am, I was standing at guest services at 1142am. We were probably around the first 20-30 people on board and I am not priority, yet. Got POSH passes - worth it since the ship was sailing at capacity ($118 for the two of us for the week). More on POSH later. Once on board and finished at Guest Services, we went to headliners. Waited in line for about 5 minutes and made a couple adjustments to book the two restaurants I could not book online (Moderno and Shanghai's). After headliners we got our bearings until Taste was open, which we jumped into at 12:05 pm. Lunch was great and fast. After lunch we headed up to POSH for the first drink of the cruise (Red Stripe for me and something fruity for the Mrs.). Rooms were open and ready at around 2:00 pm. We had our first bag at 4:10 pm and the last three were there when we got back from the muster drill. We were planning to watch sail away from our aft balcony, but We were delayed due to medical emergency and according to a person in the affected party, it was a legit emergency. We pulled out at 8:03 pm (while we were at dinner). Did not affect anything, except a few dollars of taxes on the alcohol we consumed while still in port and a one hour late arrival to GSC, but the Captain extended our stay in GSC by an hour, so nothing lost. There were actually two more medical emergencies on our trip. One was handled when we arrived in Jamaica (we passed the EMTs walking up the gangway as we left the ship). There was also one in Grand Cayman that delayed tendering a little. Dinner was in Moderno and this is a favorite of ours. We did not have the dining package, so this was the only specialty restaurant we hit all week, but worth it for the pineapple. Great food and service as usual. I liked we kicked our cruise off with specialty before getting to the "I am not sure I can eat another thing" place of a cruise. Once we finished dinner we were able to jump back to our balcony and watch sail away, which honestly was really neat as there was quite the thunderstorm in the distance so mother nature gave us a great light show. Day 2, GSC: I was prepared for a 50/50 chance of going to GSC, but we made it. Not much to say here, but it is a beautiful island, so I hope everyone gets to experience it. Having the ship perks carry over like the beverage package and then the free food made it that much better. Being off early helped us tremendously as we go on the island, got great seats under a palm tree and did not move much. I was about 20 10 yards from a bar, but there were also servers walking around. As the day went on, the lines at the bar got a little longer but never waited longer than 10 minutes. I would suggest to go to the outskirt bars and not the ones in the middle right by the port dump off point. We did the Taco bar for lunch and waited in line for that about 10 minutes (ate around 12:15 pm). Excursion at GSC: We bought the snorkeling package ahead of time. We did the $50 shore excursion credit so with that and my Silver status discount, cost me about $9.00 or something like that. Worth it for priority tendering and not having to book my tender reservations. Snorkeling was okay, but you get the stuff for the day. Saw a few fish, but after an hour we had our $9 worth. Dinner this night was in Taste. The food was good, cannot remember what I had. I was going to do the whole photo journalism thing, but decided to leave my phone in the room. Service was friendly and fast, maybe one hour and 15 minutes total and we went around 7:30pm. We hung out in Howl at the Moon for a little bit, which is always fun. Day 3, Day at Sea: I will use this spot to talk about POSH. For us, this was totally worth it. Being our 10 year and having no kids with us, we wanted a little quiet the best we could get on a boat of 4000 people. If we didn't get passes, we would have been fine with Spice or the Deck 18 sun deck (I noticed they set up a small bar on the deck 18 sundeck at sea days, which is a nice touch. Back to POSH. This was worth it because we never saw more than 20 people when we were up there. It was quiet, the sun was always warm and there were umbrellas if it was not too windy. The loungers are padded and are covered with towel covers that hold because of elastic corners. There was always a strong breeze, so even though the sun was hot. The bar staff were awesome, remembered our names and took great care of us. You get a pitcher water on days you are up there, which for water drinkers like my wife and I, was almost worth the price of admission. I am not a tip ahead of time kind of guy, but I will tip with great service, and did. We grabbed some pre-dinner sushi and it was some of the best I have had. Price averaged around $8 a roll and I felt worth it. We then did a later dinner in Manhattan, so we dressed up a bit and enjoyed ourselves. Day 4, Jamaica We had a great time in Jamaica. There is shopping right off the pier that was decent. There is a market about a half a mile from the pier, but be advised, the are quite aggressive and stuff not really special to what you could get at the other shops. Your typical straw market goods. There is a jerk chicken street vender right inside the shopping mall area that is amazing. It is a good size portion too that can be shared between two people for a lighter lunch/ heavy snack. It was $10 and came with some of the best rice and peas I had, along with some of the best chicken I have had. Excursion: We did the Zip Line and Bobsled. This was worth every penny and we had a blast. The staff was hilarious, the zip line was through the beautiful forest and the lift ride to the top gives you some great views of the ship and the forest as you ride up. The bobsled is a lot of fun and a special thanks to the guys for joining me in the "Cool Runnings" bobsled send off. If you don't know, time for you to go rent the movie. We did a late lunch in O'Sheehans. We did have to wait about 10 minutes for a table, but it was worth it. The wings were excellent. For Dinner this night we ate in Shanghai's. You HAVE to make reservations, so be sure to do that asap. The food was great and service was fast and friendly. Only downside for us was we were still kind of full from eating lunch at O"Sheehans when we got back from port. So come hungry, if that is possible on a cruise. Day 5, Grand Cayman. Grand Cayman was a great port. We had an excursion, so tendering was not an issue and we took our time getting off the boat to go. We did a little shopping in GC, but not much. Excursion: We did the Taste of GC or what I will call the Grand Cayman Booze Tour. This was a lot of fun and our bus driver/ tour guide was pretty funny and very knowledgeable about the island. We went to the Brewery, the Rum Cake Factory, and the Rum Distillery. I will say, this is all tasting alcohol. It is great alcohol, but that is really all it is. You get to see the island, you get to hear history from your guide, but if you are not really a big fan of tasting great alcohol, this is not for you. You will get a buzz, so eat a big breakfast. We got back on board and all we wanted was so good Pub food because of all the alcohol we took on. So O'Sheehans it was. Great burger for some soaking up. We laid low the rest of the night. Day 6, Cozumel. Cozumel is a great port. The Pier goes right into a great shopping mall, where you can get a lot of great deals and things for your friends and family back home. We got off early, did some shopping, and then went and met for our excursion. Excursion: We did the Cozumel Taste and Cooking Experience at Playa Mia Beach Park. This was one of the best excursions I have done while on a cruise. My wife and I had so much fun and made some great food. If you like to cook, or like Mexican cuisine (I am a lover of both), you have to do this excursion. Your drinks are included and you get to eat a fabulous meal that you cook. You also get some time to hang around and use the amenities of Playa Mia Beach Park and there is some shopping there as well. Worth every penny. Dinner this night was in Manhattan. It was great and service was fast and friendly. Day 7: At Sea. You can see above about our At Sea days and how we spent them. I will add that we loved had our last day being at Sea. We got to relax from a busy three days in port. We honestly felt like it was our first day on the boat, and never felt the last day blues. Day 8: Time To Go Disembarkation: We decided to do the 9:30 am luggage tags. Got a great breakfast in taste and then we were in the lobby waiting at 8:20 am. (side note: this is a great place to people watch with guest services and people freaking out over what seems to be insignificant.) We got antsy and decided to walk off 8:45 AM. Was off the boat in about 10 minutes, as they have seemed to really work this issue out. There was a defined line to walk and staff spaced all throughout the walk to get off the boat. Found a porter, slipped him a $10 and we were in our car ready to pull out about 9:05 am. Final Comments: Dining: Food was good to great. I made all my reservations online, went to headliners to make a couple of adjustments. Never waited for a table. Highlights were Moderno (a favorite of ours), the sushi (best I have had), Shanghai's, O'Sheehans wings and the burger and the prime rib the last night. We only ate in the Buffet twice for lunch and once for breakfast - everything else was a sit down. Side note: I live in Charleston, SC and consider myself a foodie as we have an embarrassment of riches here in Charleston for food. The ever looming engines: There was never an issue with engines. The last night we were doing 22kts. Bar Waits: -When not using the Bar in Posh, I never waited longer than 5 - 7 minutes for a drink (including pool bar and the atrium bar). Cleanliness: -Boat was spotless. Room was spotless (Aft Balcony 13282). There is some construction going on aboard the ship and it seems the are trying to get things in order for going back over across the big pond. Was not a bother for us. The Crowd: Yes it was packed and busy, but this is a big ship. If you do not like crowds, never go on a big ship. You will wait from time to time for an elevator (we take the stairs a good bit to help with the food guilt as every calorie burned is one we can consume). Also, some people just have bad attitudes. Have a drink, you are on vacation. The Beverage Package: This was great to have and I did not have to worry about watching my bill all wee on what I was spending on drinks. Yes, some "premiums" are not included, but for me it did not make a difference. Cigar Lounge: It is worth mentioning they monitor and kick cigarette smokers out. Yes this is a big deal. Cigar smoke and cigarette smoke are completely different. Final Thoughts: My five star review is not inflated. I came to review to give a honest look at how great NCL can be. Yes, I get it is all about perspective, but its vacation, always pack some patience. We had a great time and I would go on the EPIC again. We never felt smoke was heavy, but maybe once, when passing through Casino. The ship does have a different layout than most, but do some researching and you will be just fine. We were really low key on this trip, as it was our first cruise just the two of us. We did a couple dance parties, some of the game shows, some of the music. Our best night was spent at Maltings listening to the Manhattan Band and having drinks. We got a treat with a member of four blue walking up and singing a couple songs and being awesome and doing my yell out of "Fly Me to the Moon" as he had a very distinct Sinatra feel to his voice. Our last night ended with us slow dancing to this song. Perfection. Read Less
Sail Date: April 2019
Make sure to have walking shoes on at all times and have tip money in your pocket. From picking your luggage up at the airport to getting onto the ship, it is a lot of walking. If you get a porter at the airport, he will take you directly ... Read More
Make sure to have walking shoes on at all times and have tip money in your pocket. From picking your luggage up at the airport to getting onto the ship, it is a lot of walking. If you get a porter at the airport, he will take you directly to the NCL area where you will sign in for your ship transfer, and use a Porter on disembarkation day. Porters know how to move you around very, very, quickly, whether you have a shore excursion or transportation to the airport. If you are only booking a few shore excursions, do so at a port where the ship is tendering. This will prevent you from having to book a tender ahead of time. Shore excursions at these ports are prearranged for you, so all you have to do is show up at your designated meeting place, which is usually the Epic Theater. From that point they handle everything else that will get you to your excursion point. If you have to take an elevator and cannot walk the stairs, make sure to give yourself plenty of time to get to your destination. Elevators are always slow and often stop on your floor already full! Cabin 10127, good location. I fell that the beds should be near the balcony. This way if you are getting ready, everything you need will be in that one area. There is plenty of storage room. The service we received from each employee was wonderful. They are happy and willing to take the time and tell you there story. Read Less
Sail Date: April 2019
After reading all the bad reviews of the Epic's February and March cruises, I was very apprehensive about my upcoming April 6 cruise. My worries were for naught. The cruise from Embarkation to Debarkation was very satisfying. ... Read More
After reading all the bad reviews of the Epic's February and March cruises, I was very apprehensive about my upcoming April 6 cruise. My worries were for naught. The cruise from Embarkation to Debarkation was very satisfying. Although the ship is huge, it didn't feel any more crowded than the smaller boats I've been on. Elevator wait times were not bad except when shows were finished. The wait for drinks at the bar wasn't bad, no more than 3-4 minutes at times. The specialty restaurants were excellent. The service was impeccable. Not only in the specialty restaurants but also in the free dining rooms. The food at Cagney's was very good, I had the lamb chops. The food and performance of the cook at Tepanyaki was excellent. The food at La Cucina was outstanding. There wasn't a dessert offering at Teppanyaki, I always ordered two appetizers since there was no additional charge. The food at the two free dining rooms was o.k., but the service was excellent. The entertainment was great. Broadway or West End equivalent. Pricilla Queen of the Dessert was not for kids.. It was up there with The Book of Mormon. Burn the Floor was fabulous and thats coming from one who i not crazy about dancing shows. I skipped the ports since I've been to them all before. Not a fan of most of the overpriced activities. Would go again on the Epic. Read Less
Sail Date: April 2019
We chose this cruise because of the date and the home port. We cruised the last two times on the Oasis and wanted to go to other destinations. If you have read the reviews that others have posted they are spot on. The bathroom deal is ... Read More
We chose this cruise because of the date and the home port. We cruised the last two times on the Oasis and wanted to go to other destinations. If you have read the reviews that others have posted they are spot on. The bathroom deal is weird, the pools and deck space are weird, and for a large vessel you will not find any large and roomy spaces on board. Not too many happy passengers were to be found when the conversations were about the ship. The food was good in the specialty restaurants and the dining room breakfast and dinners were also good. The bars were average overall and the venues tended to get a little overcrowded at times. Personally we will not book another Norwegian cruise and will stick to Royal Caribbean if possible on the Oasis class ships. They also have lots of passengers but you never feel cramped or crowded on their cruises. Read Less
Sail Date: April 2019
I chose Epic because when I was booking i was going to be a solo traveller (however I ended up with 3 friends joining me ). I had a studio cabin on my own as none of us wanted to share our rooms. The cruise was nothing short of ... Read More
I chose Epic because when I was booking i was going to be a solo traveller (however I ended up with 3 friends joining me ). I had a studio cabin on my own as none of us wanted to share our rooms. The cruise was nothing short of fabulous . I loved every minute of it. My tips are: - the shampoo/conditioner is great for shampooing your hair but not for conditioning your hair - take your own - the hairdryer is fabulous- dont worry about taking one - attend the solo mingle each day in the studio lounge- different people seem to go each day so I met different people most nights - stay in a solo cabin because then you have full access to the studio lounge where others hang out. One girl staying in a balcony was told she couldn’t come in except for the solo gatherings which she was a bit sad about Read Less
Sail Date: April 2019
We had been on a prior criuse with NCL to Bermuda. This was so much nicer with great staff and wonderful food. The cabin could have been a little bigger because the space between the bed and counter was very narrow. The balcony was big ... Read More
We had been on a prior criuse with NCL to Bermuda. This was so much nicer with great staff and wonderful food. The cabin could have been a little bigger because the space between the bed and counter was very narrow. The balcony was big and had two chairs and a small table. No problem with the shower or toilet area. Really don't understand the people that complained about this. Entertainment was very professional and no problem getting a seat. The food was really good, we did choose the upgraded three dinner package. All the restaurants were top notch. The NCL tour was really good and the tour guide Roseanna was very informative about the history and the countryside. It was better than we expected. The smoking is now confined to a small area which makes for a better experience. The ,transportation to the ship and return was well run. Overall a really nice vacation. Read Less
1 Helpful Vote
Sail Date: April 2019
We choose the Epic because our friends were going and we were asked to join them as opposed to our normal Palace Resorts trips in the caribbean or Mexico this year. Never again. The staff was great but the nickel/dime concept of the trip ... Read More
We choose the Epic because our friends were going and we were asked to join them as opposed to our normal Palace Resorts trips in the caribbean or Mexico this year. Never again. The staff was great but the nickel/dime concept of the trip was crazy. Everything from bourbon, shrimp cocktails and the list goes on is upcharged. For them to also advertise an excursion day when we actually only have 2 hours to enjoy the day is wrong. When they did bring us to their exclusive island for an excursion day everything was additional cash payment including canopies, umbrellas, floats, snorkel gear and drinks. So the one day they let us spend the entire day on their island became a cash holdup. Not for me and for the price we paid. The staff and the crew were great but the room was noticeably tiny and so narrow 2 people could not pass by each other which seemed way smaller then the ships I have traveled on with Royal. The food was great also but every time you looked there were added upcharges. We had the unlimited drink package only to find out many types of beverages where not included such as specialty coffees served throughout the ship! A shot of Makers Mark would have costed $18 as there is an upcharge. We learned you have to buy the coffee package also. If you see the Le Circ show you get totally robbed of a specialty dining upgrade and also upcharged us $48 extra to see the show. They stayed up late to think of that ripoff. DONE NCL Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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