4,156 Norwegian Epic Cruise Reviews

We chose the cruise for the timing and itinerary. We doubted our choice because of the size of the ship. While we still prefer the 2500 passenger size we didn’t feel completely overwhelmed by the size. We did however hate the ... Read More
We chose the cruise for the timing and itinerary. We doubted our choice because of the size of the ship. While we still prefer the 2500 passenger size we didn’t feel completely overwhelmed by the size. We did however hate the bed...my husband is 6’2 and his feet stuck over the edge of the curvy design so he ended up sleeping down the middle...not so great! We also really missed the promenade deck. We still love NCL and will stick with them, but probably not on the Epic again...but only for those two reasons. We loved the entertainment! We used our three specialty dining reservations at the spiegel circus tent. Contrary to past reviews the food was very good and the entertainers took our breath away. Amazingly talented! We also went to Cagneys and Le Bistro...both of which were very good and didn’t disappoint. The shows were very good and we especially enjoyed Priscilla. But our favourite venue was the howl at the moon piano bar. We usually go to bed pretty early but we closed them down three nights at 1:00 a.m.! We just couldn’t leave in case we missed another great song! We did on your own shore excursions to Florence and Pisa, Monaco and Monte Carlo and Pompeii....if you go to Pompeii make sure to get a map or you will easily get lost in the myriad of streets and if possible a guidebook before you go. The rest of the ports we walked off the ship and wither just walked or did the hop on hop off bus tours. We sailed out of Rome and were lucky to have four days there before we sailed out of Civitavecchia to really be able to take in all of the sites and see most of everything that amazing city has to offer. All in all...we had a great cruise....but where are the towel animals...none to be seen Read Less
Sail Date October 2019
The ship was great, our room was clean, and we loved the balcony. We were very lucky to have had beautiful weather the whole time, which helped a lot. Cruise tours were fairly well organized and on time. Food on board was great! Loved ... Read More
The ship was great, our room was clean, and we loved the balcony. We were very lucky to have had beautiful weather the whole time, which helped a lot. Cruise tours were fairly well organized and on time. Food on board was great! Loved the drink package we received with our booking. It offered us so much flexibility. Entertainment was really good. We had a very good time! We stayed in Barcelona for five nights, and Valencia for five nights before embarking on this cruise so gave ourselves plenty of time to explore both cities. We scheduled four tours on this cruise and all went very well. We had a very good time. Would recommend Norwegian Epic Mediterranean Cruise to fellow travelers. Again, we were so very lucky to have had such beautiful weather during the cruise. The only thing we didn't care for was the tour of the Colliseum and the Vatican in Rome were so busy, we felt like sardines and could barely keep up with our tour guide being on such a tight schedule. A lot to do in just one day! But we managed and survived okay. Read Less
Sail Date September 2019
I chose this ship specifically for the Itinerary (Barcelona, Cannes, Florence, Palma De Majorca, Rome, Naples). I had read about the weird bathroom configuration, but figured it wouldn't be too much of a big deal. I booked an Aft ... Read More
I chose this ship specifically for the Itinerary (Barcelona, Cannes, Florence, Palma De Majorca, Rome, Naples). I had read about the weird bathroom configuration, but figured it wouldn't be too much of a big deal. I booked an Aft Balcony on the 13th floor. I had major issues with booking dining reservations prior to the cruise. I used a travel agent, who booked our dining reservations the DAY it was available to do so. She had a confirmation of these reservations of ours as well as the other couple we traveled with. I happened to notice on our e-documents (the week we sailed) that there were NO dining reservations. I called the cruise line, and they told me I had to go through my travel agent-she spend a long time trying to sort this out and somehow her confirmation didn't save on the cruise line server and we scrambled having to rebook all dining. I have been on over 12 cruises on other lines and this was my first Norwegian cruise. It had exactly the itinerary I wanted so I ended up booking this ship and was told the "bathrooms were weird". I wish that was all I had to say about the ship. After checking out my balcony aft stateroom I began to notice rust on all the railings and very large areas of blue paint missing on the upper decks on the back of the ship. The carpets were dirty with large stains going down the hall and the weird bathroom had vinyl plank flooring that was buckling from the water that comes out the shower. The shower drained very slowly to point it almost overflowed into the cabin. We had the upgraded dining package and all of the specialty restaurants were very good with good service. The Manhattan Room was terrible. No one ever came to take our drink orders or even serve us water. We sat for a very long time and finally the waiter came over and we told him we had been sitting a very long time and he could have cared less. The head waiter came over and we told him how long we had waited for anyone to come over and he joked and said that just gave us more "time to look at the restaurant and spend with him"...This turned out to be a almost 2.75 hour ordeal to just get served food in one of the main dining rooms. Compared to some of the other ships I have been on I found the ship to appear very dated with very unattractive main areas with the feeling that the ceilings are very low. My husband is 6'6 and he had to duck everywhere we went on the ship so that he did not hit the exit signs at at times the ceilings. With the exception of one great bartender, I have to say this was the worse, rudest bartending staff I have ever encountered. I ordered a cocktail by the pool on the very back of the ship while sunbathing and saw this waiter proceed to go and take orders for a very long time before even going to the bar. I flagged down another waiter to ask him to please find the waiter so that I could get my drink and go as I had to get ready for a dinner reservation and finally about 10 minutes later the original waiter showed up with a watered down drink and pretty handed it to me and muttered something under his breath and left. This was very typical of the bar staff I encountered. The speciality dining room waiters were very good and the service was good and responsive and the food very good. You must know that Florence and Rome are at least 1.5 hours away from the ports we visited so you must make some sort of excursion prior to visiting as you can't take a taxi to the city. We picked "Rome and the Colosseum" that was a very long 10 hours tour that was described as seeing some sights of Rome and focusing on the Colosseum. Out of the whole day we spent exactly 22 minutes in the Colosseum where most of our group was in the very long line for the restrooms as they failed to really allot time during the trip for restroom breaks etc. I like the Trevi Fountain, lunch, the Vatican, and the Roman Forum...but if you pay hundreds of dollars to actually spend time in the Colosseum you want to spend more than 22 minutes there total. It was a huge disappointment. Additionally, they offer a "Florence Hop on Hop Off bus tour" but fail to tell you at all that buses really aren't allowed at all in the city. Why would anyone do this tour? We had it booked originally but I happened to notice one review on that tour the week we were cruising and noticed that it didn't even go into the city at all. When I called the customer service line they were not helpful and pretty much were verging on rude as far as communication. I was undecided about which cruise ling to take on this itinerary and really wish I would have gone on this site prior to making my decision and done my research. I have been told by my friends who cruise Norwegian often (after I took this cruise and discussed it with them) that Norwegian completely redid the ship layouts after they launched the Epic. I may cruise with them again, but only on a much newer ship after much research. Read Less
Sail Date September 2019
We choose the NCL Epic from previous experience on the Jade few years ago that was very good for family with kids. But the Epic was very disappointing, the room was tiny and not comfortable. We ordered a balcony room for family and the ... Read More
We choose the NCL Epic from previous experience on the Jade few years ago that was very good for family with kids. But the Epic was very disappointing, the room was tiny and not comfortable. We ordered a balcony room for family and the shower is in the entrance of the room with only curtain that gives you privacy. The sink is in the middle of the room. After opening the bed there is no way to the balcony. And if got stuck outside the room 30 min until maintenance came to change batteries in the lock. The show except the circus are not for kids. And if you want to see something in the circus show you have to pay 50$ for person to see something. The bowling is fron age 6 and cost 7$ for a player which not written anywhere until you get there. The buffet is ok but not something to remember. As I wrote at rhe beginning we choose the NCL because they are known for their freestyle cruises and spouse to be for families but except for the youth program (Splash) and few slides at the pool we didn't find something truly exciting. Read Less
Sail Date September 2019
This was our second trip with Norwegian and we were very disappointed with this ship. I won't go into all the details but... this is definitely a budget cruise. The ship is old and showing it's age. Dirty carpets and ... Read More
This was our second trip with Norwegian and we were very disappointed with this ship. I won't go into all the details but... this is definitely a budget cruise. The ship is old and showing it's age. Dirty carpets and chairs and lots of rust. Rooms are tiny. We had a mid-ship room with a balcony and it was crazy small. The layout of the ship is poor. The boat is HUGE and with that many passengers, it becomes a challenge just to walk around. The ship feels like a budget casino. They make you walk through the casino to get anywhere and don't open many bars/restaurants forcing you to go to ones closer to the casino. The staff was not great. Felt like many staff members were new or just burnt out. Didn't seem like they wanted to be there at all. We went on the Norwegian Star last year and got spoiled. Not sure but think the ship is much smaller and newer. This experience was a big disappointment. Read Less
Sail Date September 2019
after reading some previous reviews about Norwegian Epic we were a bit skeptical. Just got back from one week from Barcelona western cruise. The ship was incredible, food was great, stateroom was great, entertainment and shows were ... Read More
after reading some previous reviews about Norwegian Epic we were a bit skeptical. Just got back from one week from Barcelona western cruise. The ship was incredible, food was great, stateroom was great, entertainment and shows were awesome!!! Staff were very attentive from every aspect Getting off and on ship was very smooth no matter which port of call I would highly recommend this ship no questions asked My husband and I travelled alone but found everyone on ship friendly and helpful The restaurants are incredible, the variety offerred from appetizers to deserts are truly delicious. The steakhouse or the Brazilian I would recommend highly as the food is incredible The taste restaurant for breakie is great Room service if you choose to get is delivered on time before your tour The staff on board are very courteous friendly and happy In general a great experience!!! DONT GIVE IT A SECOND THOUGHT!! Read Less
Sail Date September 2019
I am writing this review as a second time cruiser with NCL (I did the NCL Star last year): we are a couple in the thirties and have been on this 7-day cruise departing from Barcelona and enjoyed it very much overall I must say! ... Read More
I am writing this review as a second time cruiser with NCL (I did the NCL Star last year): we are a couple in the thirties and have been on this 7-day cruise departing from Barcelona and enjoyed it very much overall I must say! Embarcation was very fast, we did the check-in online so it was a matter of being given the card to enter the ship and that was it. Took about 15 minutes from the taxi to the Atrium in Deck 5. At the time we enter the ship our cabin was ready to go so we did the unpacking straight away. Food Food was not a surprise since we cruised with NCL before, so we felt like almost the same dishes were being served but it did not matter for us, it was tasteful enough, waiters were helpful in general, no disappointments. Just a little thing, the two times we dined in the Manhatan the waiters were not as kind as in the Taste somehow, it felt like they were rushing us to finish our meal. I would say it might have been bad luck for us or something, but nothing to worry too much to be honest. Entertainment Burn the Floor - Outstanding! We enjoyed it very much! Priscilla - OK but too long for my taste. Cirque - We bought the non-premium seats and we could enjoy all the performances without any obstructions. The food was very nice, we thought though that the food would be served during the performance but we ended up to eat before the show started. The only problem was the lack of room to accommodate 6 people in such a small sized table. It got to the point the person next to my wife did not know which water cup belonged to. I liked the fact that some performances were assisted by random cruisers in the tent to perform in the comedy show, it was very funny and entertained us a lot! Epic Beatles: I'm not a big fan of them although I must admit they do a very good show! my wife loved them. We saw 3 shows with them and enjoyed a lot. The show with the violin and the mascarenhas/dancer performers (can't remember their artistic names) was mind blowing we attended 2 shows, excellent!! Aqua park Water tubes were awesome! but be sure to be there early in the morning as the queue can build up quite quickly. My preferred (more intensive) was the green tube then the one were we could ride with the inflatable donut style. Swimming pool were lightly heated so you might not expect a thermal shock as I normally have. Jacuzzis were not as crowded as we expected and we could be there til late as we pleased. We felt rules were relaxed in terms of bringing drinks to the jacuzzi as many people did it without beeing asked not to, which is nice. It was also very easy and quick to find sun loungers too. Overall: Despite a lot of negative reviews about this ship in this forum we could not find any issues pointed out perhaps this might be because at this time of the year there are not many kids around so the vessel is not that crowded and noisy. No long queues anywhere for us, no seats finding problems on the shows either, nice food, great staff. Next cruise on the way with NCL again for sure! Read Less
Sail Date September 2019
I chose this cruise line because it was going to the ports 8n Italy, France, and Spain that we wanted to see. Not the best cruise I have ever been on. Embarkation went wonderful. Actually got dropped off at the port and was on the ship and ... Read More
I chose this cruise line because it was going to the ports 8n Italy, France, and Spain that we wanted to see. Not the best cruise I have ever been on. Embarkation went wonderful. Actually got dropped off at the port and was on the ship and had my luggage in my room all in less than a half hour. All kind of went down hill after that. Housekeepers were rude all the time. I never even met mine until the third day of the cruise. I asked two times for the light in the bathroom to be replaced because it kept blinking all the time, but never was changed. Not enough staff for the amount of passengers on the ship. Had to wait for everything all the time. Had to meet twice in the Epic Theater to disembark for excursions and the staff were all so rude and treated us as if we were children. Food was just ok. Cabin rugs need to be replaced as they are old and worn. Had footprint marks on couch. Had to keep my balcony door closed as people were smoking on theirs and the smell was coming into our cabin. Did call the gust service to see if they could do something about the smoke, but nothing was done about it. Will most likely not choose Norwegian again. Read Less
Sail Date September 2019
This is my third time to cruise with Norwegian and it was the worst experience ever, I couldn’t find anything positive about my 7-Day Western Mediterranean from Barcelona trip. The staffs were not friendly, food choices were limited and ... Read More
This is my third time to cruise with Norwegian and it was the worst experience ever, I couldn’t find anything positive about my 7-Day Western Mediterranean from Barcelona trip. The staffs were not friendly, food choices were limited and taste was below average, nothing to do on the ship and the room set up was lock of common sense, for example, they put a sink on outside table so when u use the sink, it was very easy to splash water all over the counter. The TV set was on the top shelf so u had to raise your head to watch tv, after awhile, your neck hurts. The shore excursions were very expensive, we paid $160 p.p. just for the transportation between the port and going to Rome. It was a very expensive cruise because we also had to fly from L.A. to Barcelona and stay at the hotel to get ready, we would NEVER do any European cruise again. It was a huge disappointment and we will are done with Norwegian as well. Read Less
Sail Date September 2019
We chose this cruise because it was our 20th anniversary and it was on our bucket list to do this cruse. Overall, a very good trip, all ports were exciting. The ship: the bartenders at the Whiskey Bar, Joseph, Z, and Freddie were ... Read More
We chose this cruise because it was our 20th anniversary and it was on our bucket list to do this cruse. Overall, a very good trip, all ports were exciting. The ship: the bartenders at the Whiskey Bar, Joseph, Z, and Freddie were amazing, excellent service. There are a few things I think could be better, with the drink package, things like a latte, fresh squeezed juice should be included. Also, the buffet is very boring, and some of the staff that serves in the buffet are rude and lazy. The other restaurants were good. Again, the menus were not very blah. I have been on other cruises where the food is much much better. We tried the sushi place, which was La carte, that was very good, There were other la cartes but we didn't try them. Freestyle dining is nice they just need to work on the menu a bit more. Other than than, most of the staff work very hard to ensure everything is good and they take care of you. The Bliss nightclub is very nice and the DJ is awesome. Nice place to hang out We had a balconey cabin, it was very comfortable. The beds were very comfortable. Enetertainment crew were good, Mandy the crusie director is good. Read Less
Sail Date September 2019
We spent 3 days prior to sailing in Barcelona. What a lovely city! Embarkation and disembarkation were both quick and smooth. The staff all over the ship were very helpful and always smiling. The service at all bars and restaurants was ... Read More
We spent 3 days prior to sailing in Barcelona. What a lovely city! Embarkation and disembarkation were both quick and smooth. The staff all over the ship were very helpful and always smiling. The service at all bars and restaurants was great with very little wait times. The food was excellent everywhere we went with a good selection to choose from. The excursions were all wonderful, beautiful scenery and architecture everywhere we went. All our guides were knowledgeable and made the history come alive at the sites we visited. After reading some negative reviews of the Epic we were a bit nervous but we found there was nothing that we didn't like about the ship or its crew. If there is one thing that we could suggest to improve it would be the lighting in the cabin over the mirrors. But that is a minor detail. We were in an aft facing balcony cabin. Would highly recommend this ship and itinerary! Read Less
Sail Date September 2019
This trip began as a Casino Certificate Cruise, but grew to be sooooo much more! I had a comped balcony Deck 12 Mid. Cabin was perfect. No need to upgrade on this itinerary as it is such a port intensive sailing. I did purchase the Spa ... Read More
This trip began as a Casino Certificate Cruise, but grew to be sooooo much more! I had a comped balcony Deck 12 Mid. Cabin was perfect. No need to upgrade on this itinerary as it is such a port intensive sailing. I did purchase the Spa Thermal Pass for the week as I was traveling solo and thought I would enjoy spending time in the spa after the long days of touring. Well, to my surprise, I ended up only using it 3 times as I met such wonderful people here on my Cruise Critic Roll Call whom I spent so much time with! As a solo traveler, I was very hesitant to try independent shore excursions due to the whole, I am in a foreign country and worried about getting back to the ship in time.... well, that fear was completely unfounded. I joined in with my fellow Cruise Critic friends on some Independent excursions that were amazing!! In Italy, we used Italytours.eu .. and I cannot think of words amazing enough to describe them. They were completely professional, educational, reliable, stress-free... Their vehicles were top of the line vans. Their Drivers and tour guides were all so very passionate about their jobs. My experience with them was nothing short of amazing! I wish their company was available in ALL the ports.. I would have used them for everything! I. boarded in Barcelona, where I had spent a few days prior to the cruise exploring on my own. Boarding process was quite simple. Only thing I would have to say was not my favorite thing about this trip was that they had people boarding in Barcelona, and then another debarkation and embarkation a few days later on our Rome date. So, there was not that feeling of everyone being on the same trip for a week. It was a continuous trip for the crew. And just as you got to know people, they would leave and new people would get on. So, that was a bit weird. As well as the lack of the big Welcome Aboard... we boarded into the casino area and just blended into the already in motion day. So, it lacked the excitement of the beginning of your vacation.... But, that was the ONLY negative thing I have to say about this trip! We ate in both Main Dining Rooms and the food was consistently good. We also ate in O'Sheehans and the Noodle Bar. I Never Ate in the Buffet!! That was a first for me! I usually love the Buffets... but this one was INSANELY busy. I chose to utilize O'Sheehans for breakfast before our Excursions each morning and it was a perfect choice. I highly recommend this option. I ended up not doing the specialty dining option as many of my new friends did not have this included on their packages, and I chose to spend time with them, rather than dine alone. Now, spending time in the casino was expected of me.. and I tried.. but alas, the tables were COLD AS ICE. I never saw anyone winning at any point during my week on the ship. I wisely gave up trying to win back what I donated midway through the trip. Sometimes it is just not meant to be! And honestly, with the early morning rising for the shore excursions, there just weren't enough hours in the day to do it all! One other tip I will give for Shore Excursions - I did do a few Ship Excursions because I could not find anyone doing a private one for the experiences I wanted to do. Cinque Terre, Italy - This is an option for the Livorno Port. - Most people were doing Florence. I wanted to see this magical place instead...and it did not disappoint. Be aware that the many mentions of this excursion requires you to not have any mobility issues is very true. There are many steps, and lots of walking on uneven ground. There were a few folks on the excursion who had bad knees, and this was definitely Not the happy experience they were expecting! Otherwise...if you have the chance to choice this excursion.. do it! Stunning!!!. Cannes, France - I wish I had known how beautiful and accessible the beaches are from the port. There was actually one right at the end of the dock! But if you took a local bus (4 euros for a full round trip ride) you could head down to a public beach with some more amenities... OR you could chose to pay a few euros at one of the plentiful hotel beaches and have a lounger, umbrella and waiter service. The water was amazing... and that is one place I wish I had planned a little better for. I hope this helps anyone who may be on the fence about doing a Solo European Itinerary... Do it! You won't regret it!!! Read Less
Sail Date September 2019
This was our first cruise. My, now, Husband and I thought it would be a great trip for our honeymoon as a first time experience and to see the world. We had a wonderful experience. The cruise was great, the staff was friendly and the food ... Read More
This was our first cruise. My, now, Husband and I thought it would be a great trip for our honeymoon as a first time experience and to see the world. We had a wonderful experience. The cruise was great, the staff was friendly and the food was super good! We planned excursions at each port with Norwegian and we are so glad we did. The excursions were set up so nicely and we felt we got to see all the important things at each place. Being first time cruisers, we were never sure how anything really went, but Norwegian was so structured and organized for everything they did, it made us never stressed and always knew we were headed the right direction or doing the right thing. Food is very important to me, and I was very please with all the food choices that were give on Norwegian Epic. We had some truly amazing staff members from our cabin steward to some servers in different restaurants and that made the trip more special. Norwegian even left us a special card with a free dessert in any of the restaurants to celebrate our honeymoon! Read Less
Sail Date September 2019
This was my first Mediterranean Cruise, but not my first experience with NCL. I found the Epic to be quite a glorious ship. Plenty of activities on board the ship to keep you busy if you chose to do so as well as plenty of quite spaces. ... Read More
This was my first Mediterranean Cruise, but not my first experience with NCL. I found the Epic to be quite a glorious ship. Plenty of activities on board the ship to keep you busy if you chose to do so as well as plenty of quite spaces. There was a variety of food, my choice for breakfast/lunch was the Garden Buffett, the food was always hot and good. My favorite restaurant was the the night we saw the Cirque Dream Epicurean(cover charge applies) the food and entertainment superb. O’Sheehan’s is a must for the fish&chip and Burgers. The Taste and Manhattan restaurants has great ambiance. I recommend as many shore excursions as possible, they are well organized and provide a good overview of each country Visited. I didn’t visit Rome because I had been there before, But do recommend Sorrento and Naples, Monaco and the View from Eze and Palma in death. Enjoy the Epic, Entertainment, and especially the views from the shore excursions. Read Less
Sail Date September 2019
This is my review of the varies dinning areas: No fee restaurants: 1- The main dinning restaurants (Manhattan for dinner and Taste for breakfast) ... were really hit and miss for. Meaning a lot more mediocre meals, with more lengthy ... Read More
This is my review of the varies dinning areas: No fee restaurants: 1- The main dinning restaurants (Manhattan for dinner and Taste for breakfast) ... were really hit and miss for. Meaning a lot more mediocre meals, with more lengthy waits the I am accustomed to. This seems to be a growing trend on all cruise lines, not just Norwegian. Perhaps intended so more customers will pony up for a specialty meal? 2- O'Sheehans ... This is a much better 24 hour restaurant than most cruises offer. Most cruise ships only offer coffee pastries and a very limited amount of microwavable food during the early morning hours. O'Sheehan's offer hot meals until 4AM. And open for breakfast at 5AM. With the typical pastries and coffee served as they are gearing up for breakfast, between 4 and 5AM. I ate here most every morning I woke up early and/or had an early excursion scheduled. 3- Garden Buffet ... Typical eat at your own risk buffet food, that all cruise lines seem to offer these days. Though a few buffet meals were surprising good for a buffet. There were many more meals that were left on my plate. This is true with all cruise line buffet meals, in my viewpoint. So take my viewpoint, with that in mind 4- The main dinning rooms (Manhattan and Taste) ... Kind of hit and miss. Gone are the day when main dinning rooms served up amazing meals, each and every meal. In my viewpoint, this is true on all cruise lines (not just Norwegian). And the servers seemed rushed and uncommunicative. 5- Shanghai Noodle Bar ... This is far more than a noodle bar. They serve a full line of Asian food, with very friendly service. This was by far, my favorite no fee restaurant. Specialty dinning: Mondero (a Brazilian Steakhouse... Truly a great concept which should have excelled. Where you first start with a self serve salad bar (which a great). you are then brought varies cuts of meat that are sliced right there at your table. The problem is, it was just meat samples sliced off a huge portion and placed on your plate with no seasoning or dipping sauce to give it the flavor meat needs. Meat without seasoning is hardly ever good. Very disappointed. Cagney's (an American Steakhouse) - First time there I was served the most flavorful rib-eye steak, cooked and seasoned to perfection I think I ever tasted in my life. Literally melted in my mouth and packed with flavor. I went there on my last night of cruise and each meal ordered, the meat was very overcooked. My medium rare Rib-Eye was served medium at best. My wife's medium surf and turf order was served well done. Same meals ordered on different nights, with shockingly different results. Entertainment shows: This is were I think the Norwegian Epic excelled. Here are my reviews of the shows that I saw in epic theater: 1- Cirque Dreams dinner show ... You have to pay extra for this show. But, it is so worth it. And not actually in the Epic Theater, but next to it. The dinner itself was not much of a menu. As you selected from two main entrees, an appointed appetizer and a desert. But, it was surprisingly good. And the show itself was WITHOUT QUESTION, the best entertainment show I ever seen on a cruise and it is virtually seen ... right in your lap. Pay a little more and see the show without dinner. Pay quite a bit more and see the show with a dinner. Either way, you will not be disappointed. I guarantee. 2- Burn the Dance Floor ... Started off a bit slow. But quickly became a highly energized singing and dancing extravaganza. I highly recommend. 3- Princess Priscilla ... As someone who never even remotely heard of the book or movie that this show was based on ... I came in, not knowing what to expect. All I can say is this show offers some wildly entertaining and flamboyant costume changes and great lip sinking. But, the story line itself kind of weird and just hard to follow. And definitely not for those who are homophobic in any way. I really liked the gym. Mostly because they were well stocked and had the same brand of fitness equipment my gym at home has. And the included drink package made this cruise more fun than it would have been without. I would have given 5 stars for service ... But, the rushed and rather unfriendly servers at the Manhattan restaurant, brought it down one star for me. Honestly, all other servers and staff were a solid 5 stars in my viewpoint. Read Less
Sail Date September 2019
It was always our favorite, NCL. They treated us like royalty. They have made so many cuts recently, I thought I was on a Carnival cruise. No longer the cute towel animals to welcome us daily, no longer the menu daily for breakfast in the ... Read More
It was always our favorite, NCL. They treated us like royalty. They have made so many cuts recently, I thought I was on a Carnival cruise. No longer the cute towel animals to welcome us daily, no longer the menu daily for breakfast in the room...Cagneys has gone downhill. The side dishes were tiny, not tasty, beef was a low cut, and tough. We ate there twice and were disappointed. The baked potato was small, warm not hot and just not good. The sides used to be great, instead of creamed spinach they just had sautéed spinach which had little taste. Tepanyakis was excellent, nice large shrimp and great entertainment, the food has not changed and remained great. We had an issue in La Cuchina, I brought the wrong coupon, it was the Cagneys coupon so the hostess did not want to seat us. Seriously? We had to bring in the manager. I went and retrieved the correct coupon right before dessert. We just were not treated well all around. NCL Has changed and not for the better. It is time to try another cruise line. After 10 trips I’m sorry to see them cut so many corners. I would not recommend them at this point. I’m sure they are saving money at the guests expense. Read Less
Sail Date September 2019
This was our first time on a Norwegian cruise but I did my research and knew some things to expect. These are my thoughts/experience on the Epic last week: Embarking: We had flown in a day early into Barcelona so we used a taxi to get ... Read More
This was our first time on a Norwegian cruise but I did my research and knew some things to expect. These are my thoughts/experience on the Epic last week: Embarking: We had flown in a day early into Barcelona so we used a taxi to get from our hotel to the pier. It was about $25 euros (around that anyway) and he took us right to the pier no hassles. We gave our luggage to the people outside, walked in and could check in at the desk. We were group 6 and only had to wait about 10 minutes before they called our number. Our room wasn't ready but we walked around and got to see the ship. We thought the process was really easy and organized. Room: We had a Balcony room on the 9th floor (Room 9200). No complaints about the room. We knew about the bathroom situation before we went on the trip so it wasn't a surprise. It didn't bother us but as my husband said if there was another person in the room with us it would have been a little awkward. Our Steward was Michael and he did a good job but we didn't see much of him or talk to him that much. He was on his phone a lot. The steward in the rooms a section down from us was Mark Artadi and he was so great. He'd talk to us when he saw us come back each day and was always smiling. But no issues with the room or anything. We were satisfied. Food: We had the 3 specialty dining meals perk so we went to the Brazilian steakhouse on the sea day. The food was good but it wasn't anything super special. It's more about the experience and if you've been to one steakhouse like that you've been to them all. Everyone was nice and we didn't have any complaints but I don't think I would pay for a meal there. We went to the Italian restaurant the following night and you won't leave hungry. We got a four course meal and there was so much food. It was my husbands favorite meal on the ship. We went to Cagney's for our other meal and it was the same as the Brazillian steakhouse. We couldn't complain about the food but it wasn't anything super special and I wouldn't make it a point to go back if I had to pay for it. I will say the manager came over and acknowledged us which was the only time that happened at any of the restaurants. We did feel a bit more rushed there than the other restaurants we went to. We used the buffet for breakfast and other meals. There was plenty to choose from and we didn't have any issues with it. We went to O'sheehans for a meal one night and it was average. Nothing special, but the food was okay. We did the Taste dining room our last night on the cruise. Food was good and you got large portions. We did not try the Manhattan room so I can't comment on that. Excursions: In Naples we did Vesuvius and Pompeii. They tell you about the walk up Vesuvius and it is no joke, especially with the altitude. It was worth it but you will be tired. The bus ride is very windy and if you get carsick I would make sure to take Dramamine. We could have spent days at Pompeii. Before you go into Pompeii you stop and can redeem you drink coupon and get some pizza or gelato. (We did both). We also got free samples of Limoncello. There was a visit to a Cameo factory before you go to Vesuvius but you aren't forced to buy anything. The bus ride isn't super long. It was my husbands favorite excursion of the trip. In Rome we did the Catacombs and Castles tour. It probably should have been marketed as Catacombs and Countryside as you only see the pope's summer home from the outside and that is the only "castle" you see. But you get a great view of some lakes that were created by collapsed volcanoes and get to visit some smaller towns with unique offerings. The lunch we got that day was fresh made pasta and everything was fresh. (Although the tuna on the salad tasted as though it came from the can as a woman pointed out as we walked back towards the bus) The bus ride from Civitavecchia to Rome is about 1 1/2 - 2 hours but it seemed like all the buses stopped to make sure you got a bathroom break. We did talk to people that did the Vatican and everyone said it was good but that the crowds were crazy. The Catacombs part was great. You can't take pictures inside so don't be disappointed when you get there. Florence: The bus ride from Livorno to Florence is about 2 hours. We had a great tour guide in Valentina. They dopped us off at a leather/jewelry shop in the Santa Croce plaza for a bathroom break and they had sales pitches for you as well but you aren't forced to buy anything and some of the jewelry they showed off was pretty nice. They give you free time before and after you walk through Florence. It was a lot of walking but a good way to see all the sights of Florence. You don't have time to go into the museums or anything but it's a good way to make note of things you would want to do if you go back. We had lunch at a palace of Pesto Lasagna and Tiramisu for dessert. You weren't forced to stay till everyone was done which was nice, you could go exploring once you were finished. We went to Pisa afterwards and it's about another 5-10 minute walk to Pisa from the parking area and another 5 minutes to the tower. Keep in mind there are people all along the streets trying to sell you souvenirs and they can be a little pushy. This was my favorite day as Florence is a beautiful city and was easily walkable. Cannes: We took a bus ride through Eze where we took some scenery pictures from the historic part of town and for $5 euros could enter the botanical garden and see even more widespread views. We then rode to Monaco where we could see the changing of the guard. We were responsible for getting our own lunch and we ended up getting Pasta from a local place. It was good. We found some public gardens to walk through that allowed for extra pictures to be taken of the bay. There is an aquarium we could have done but in the time allotted it didn't feel like it would have been worth the value. The cathedral was free and there is a palace tour for $8 euros. There were people that were about 15 minutes late for the bus which cut into our time in Monte Carlo so there wasn't a lot of time for people to go into the casino and stuff. We didn't do that anyway but you can take pictures of the lobby. Palma: This day felt kinda cheesy for us. We did the Cave of Hams tour which was self guided - but you had a guide with you that just pressed the buttons for English and rushed you along. It felt kinda commercialized compared to other caves we visited. You also visit a pearl factory. Keep in mind they are the lead producers of Imitation pearls so they are fake. It was interesting to see them made but the sales associates were a little more pushy there. Ship Entertainment: We didn't do Cirque or any of the major shows. That's just not really our thing. Plus, our excursions made us super tired so we didn't really stay up super late. We did watch the Stephen Garcia magic show both times and he was very good. We watched the Newlywed not so Newlywed game, and the Game of Ill will both which were funny. There wasn't a ton of trivia which was nice to see and different from the other cruise we had done. There was a lot of live music to pick from and Sean who performed at Shakers was very good. His Queen tribute was fun to watch. We did go to the Ice Bar the last night on the ship. For $50 you get two free drinks and they give you gloves and a winter coat to wear. It was fun to say we did but it isn't something I would do again. It's cold and I live in New England I can drink in the cold 6 months out of the year! Our cruise director was Mandy and she was always on the ship doing something. The casino is in the middle of the ship and you do end up walking through it a lot. That didn't bother us and we knew that would be the case when we booked the trip. There are only three pools (the Haven area has one too I believe but you need to be staying there to use it so I don't count that) which means they are pretty full but that's because of the waterslides which were so crazy busy on the sea day. (It was tricky to find a lounger too but if you hunted hard enough you could find one. We ended up finding chairs by the basketball court). Disembarking: I had read horror stories about how disembarking can be a disaster. I knew we had an early flight out of Barcelona on Sunday and had asked guest services how to make sure I didn't miss my plane. They said my TA had booked us the earliest shuttle possible at 6:15 for the transfer to the airport and that if we were concerned about time to take our own luggage down rather than put out our bags the night before. Thank goodness we took her advice as the area to get your bags was insanely crowded and looked very disorganized. Since we had our own bags we walked right through it and onto our bus. Overall we had a great trip and would book with Norwegian again no questions asked. I will say I can see how people would be surprised as the ship is a little quirky but since we did our research we knew what to expect. We had a great time and would recommend this trip to anyone! I hope this helps with someone who is looking into this trip. Some of the bad reviews made me question our decision to go but I was glad we went despite the bad reviews. Read Less
Sail Date September 2019
After reading some reviews before we sailed I was a bit nervous about wait times for drinks, sun beds and the amount of people on the boat. I never once had a problem getting a sun bed even when I didnt go down untill late morning. I ... Read More
After reading some reviews before we sailed I was a bit nervous about wait times for drinks, sun beds and the amount of people on the boat. I never once had a problem getting a sun bed even when I didnt go down untill late morning. I didn't have a long wait time to get a drink and it never really felt over crowded. The entertainment was great, something for everyone. I especially liked the atrium and Carlos was lovely. I also went to Bliss the night club which has a good vibe at night, the ice bar and a few of the other game shows and singers.. all great. Mandy the cruise director was also very good all the shows and parties I saw her hosting had good energy. We paid to eat in the steak house one night especially liked the food there. The rest of the nights we ate in the buffet, taste, Manhatten or the Irish bar. No complaints about any of them. My favourite place during the day was H2O as it was adults only, had hot tubs to use and the staff were quick to see if you wanted a drink. The only annoying thing was the lifts could be slow at times but it was expected and you have to get out of the room early on the day you leave. But compared to the amount I loved about the cruise this was minor. We pre booked our excursions with another company and they worked out very well, I understand to book them through the ship is very expensive. There is a large casino on the ship which is always fairly busy but not over crowded. As a young couple who's first time it was crusing we definitely had a great experience and will be crusing again. I would definitely reccomend this ship to all age groups. Read Less
Sail Date September 2019
We choose this cruise because of the itinerary. Also because it was a good deal with the drink package included. Getting on and off the boat was very quick and seamless. That part seemed very organized. Even the tender in Cannes was ... Read More
We choose this cruise because of the itinerary. Also because it was a good deal with the drink package included. Getting on and off the boat was very quick and seamless. That part seemed very organized. Even the tender in Cannes was not all that bad. But we didnt have any tours for the day, so it didnt matter when we got off the ship. Overall it was ok. Our room was old looking but clean. We did not enjoy the shows, but the house band and the piano duos were amazing. The food was ok. The noodle bar was the best place to eat. We used Italy Tours EU. They were really good. Much cheaper than the boat shore excursions. An the guides and drivers were awesome. We found the staff at the customer service to be short. Not quite rude, but close. We were also disappointed in the pool area. Only two pools and they were very big. We mostly spent our time in the hot tubs as they werent overally hot and we could bring a drink with us. No drinks were allowed in the pool are. The drink package was very good. The drinks were well made and very enjoyable. We mostly cruise with Royal and did see a difference in level of facilities and service. But we were mostly looking forward to the sights, so the boat was secondary. Read Less
Sail Date September 2019
This was our first cruise on Norwegian. We have taken approximately 15 cruises over the last several years. The food, service, cabin staff were all very good. The ports and excursions were all very enjoyable. We were not big fans of ... Read More
This was our first cruise on Norwegian. We have taken approximately 15 cruises over the last several years. The food, service, cabin staff were all very good. The ports and excursions were all very enjoyable. We were not big fans of free style dining. We were very disappointed in the activities on the cruise ship itself. The shows were very good, but the repition of shows (like The Epic Beatles) was a bit of a disappointment. The first show was excellent, but was its necessary to have two more shows of the Epic Beatles. We were hoping for more shows in the main Epic Lounge. On other cruises there was a different show each night. There were not enough activities on the ship during the days while we were all onboard cruising. There were not enough games - trivia for example. We found ourselves with a lot of free time to do nothing. The activities that they did have cost $$$ - bingo, art gallery, etc. Any of the good activities that we were interested in were during dinner time. Pools were small, which was a surprise. We never saw the rock climbing wall open, nor the water slide. We had the drink package and were charged $5.17 and $10.35 to use the wine sample station. We tried to have that charge reversed, but were told it was not part of the drink package. In our stateroom. the water was so hot in the sink, that we had to take a bottle of water from the refrigerator to rinse our mouths when brushing our teeth. We were charged $6.50 for using that water from the mini-bar. The water was $5 for the bottle, but we were also charged a stocking fee. These charges should have been reversed, but we were basically told that can't be done. There was a Jewish Service, but no Christian Service on Sunday. On other cruises, we have had an opportunity for this. The bathroom in our stateroom was very strange. The bathtub was on one side of the hallway and the toilet and sink were on the other side. There was very little privacy. We were very surprised with this set up. We were not very impressed with the gift shops either. Usually we find plenty of great things to purchase, but not so on this trip. Read Less
Sail Date September 2019
This was our first Norwegian cruise. We ended up staying in the Haven in a 2-bedroom family villa was fantastic! The service in the Haven was spectacular from the time we boarded until the time we got off the ship. Our butler, concierge, ... Read More
This was our first Norwegian cruise. We ended up staying in the Haven in a 2-bedroom family villa was fantastic! The service in the Haven was spectacular from the time we boarded until the time we got off the ship. Our butler, concierge, stweard, bartenders, and waiters were all fantastic. Unfortunately, the service on the rest of the ship left room for improvement. It made us not want to venture out of the Haven and it would make me think twice about booking a Norwegian cruise. Carnival's customer service was far better than that of Norwegian's in the main areas of the ship (pool deck, bars, restaurants, and dining rooms). We went to O'Sheehan's for a casual lunch prior to disembarking for our Palma excursion and it took 1 hour to get our food. No apologies and no follow through. We also ate in the main dining room a few times because we wanted something different from the Haven's set menu and the service was sub par. For the price you pay for an NCL cruise, the customer service could definitely be better. Part of me gets the impression that NCL doesn't really care about customer service as much as Carnival. After every Carnival cruise, we've received a survey to fill out about our experience. We haven't received anything from NCL so perhaps they don't want to improve upon their deficits... Read Less
Sail Date September 2019
This was our ninth cruise and the second time on NCL. Our first was on the charming, older, much smaller Norwegian Spirit which we thoroughly enjoyed. We had read about the design problems with the Epic but the timing and itinerary ... Read More
This was our ninth cruise and the second time on NCL. Our first was on the charming, older, much smaller Norwegian Spirit which we thoroughly enjoyed. We had read about the design problems with the Epic but the timing and itinerary worked well for us. First, the positives: the staff were excellent from our steward to the main dining room staff to the pool waiters. The ports were why we cruised - Naples, Rome, Florence-Pisa, Cannes, and Palma de Mallorca were all great. We did our own excursions - none through NCL. Embarkation and debarkation were smooth at Barcelona. We arrived at the port about 11:15 and were on board by noon. We had carry-on bags only and were able to drop them in our stateroom (9035) by about 12:30. Food on board was acceptable. We ate most nights in the Manhattan main dining room. One night we went to the included Chinese restaurant Shanghai which was mediocre. We did not use any of the specialty restaurants. We took in the ballroom dance show and Priscilla, Queen of the Desert and enjoyed both. It is worth booking in advance. Now the the negatives. This is by far the worst designed, worst laid out ship we have been on by far, Our balcony stateroom felt more cramped than any other. You cannot pass each other because of the curved design of the oversized couch. The split shower, toilet, sink bathroom area is just stupid. The main restaurant and shops decks - 5,6, and 7 are way over dominated by the casino which seems to go on forever - with the very loud simging machines reaching all directions. That is especially true in the Taste main dining room which is open to the casino and noise from the deck above. Just what you want while dining - the constant ding, ding, ding from the slot machines above. In fact it is hard to find any quiet lounge or sitting areas on this large noisy ship. The bottom line: The Epic is a big disappointment for multiple reasons. I would not recommend this ship. Epic Fail! Read Less
Sail Date September 2019
The food was great. We ate at the both the main dining rooms and three of the specialty restaurants. We took one shore excursions by NCL, it was ok. We did use two other outside companies for tours. They were very good. Italy tours ... Read More
The food was great. We ate at the both the main dining rooms and three of the specialty restaurants. We took one shore excursions by NCL, it was ok. We did use two other outside companies for tours. They were very good. Italy tours eu. was great. We had skip the lines tickets and the guides were friendly and knew the what they were talking about. I would recommend them with out a doubt. We were back in time. Do not be afraid and give them a try. The other company (Italy tour sharing/Joe Banana) was good too but we did not purchase any tickets through them. They were also back on time. My biggest issue was with the WIFII. We had a 250 minute package, it was a joke. One needed to be an IT specialist and the minutes disappeared without any one using them. It appears they wanted everyone to purchase one of their plans. All and all this was my first cruise and it was great and I do plan on taking more NCL cruises. Read Less
Sail Date September 2019
I chose this cruise because I am a former employee of NCL. Having worked at sea on the SS Norway in the early 80's I have always had an allegiance to NCL. It was awful the ship was dirty. The embarkation was terrible. The public ... Read More
I chose this cruise because I am a former employee of NCL. Having worked at sea on the SS Norway in the early 80's I have always had an allegiance to NCL. It was awful the ship was dirty. The embarkation was terrible. The public bathrooms were filthy.The ladies restroom outside of the epic theater was disgusting. I was horrified and mentioned it to an officer I saw as I was exiting. During the mandatory drill on the first day I actually saw and heard crew members making fun of the passengers who were asking them where there life boat stations were located. Perhaps they need to be reminded that it is because of the guests that purchase these vacations that they have jobs. Food was awful. Plates were chipped. The only good meal was on one the specialty restaurants. The windows were dirty.The ship had many areas where you could see rust. Read Less
Sail Date September 2019
This was our first cruise, so we did not know what to expect! It was overall an excellent experience. Flights arranged by Norwegian ok, 1 stop before arrival to arrival, departure city. Great cruise line, everything was well ... Read More
This was our first cruise, so we did not know what to expect! It was overall an excellent experience. Flights arranged by Norwegian ok, 1 stop before arrival to arrival, departure city. Great cruise line, everything was well organized...Good value for money. Was overwhelmed at first with the 4200 ppl on board. Lots of activities to choose. Cabins with balcony very nice. Showers were excellent, instant hot water. Staff very friendly and accommodating. Food and wine top notch. We had 3 specialty restaurants which were excellent. Nightlife had numerous opportunities although most were jam packed and we could not get into them. Excursions were well organized but lots of waiting time to get onto or off buses. Florence excursion did not provide enough time to see everything. Ports were great. Waiting for bus to airport on departure day somewhat chaotic. We had to load our luggage onto the bus, no one to help... Read Less
Sail Date September 2019
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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