Cruise Ratings
1,199
943
799
515
271
Sail Date: March 2019
My husband and I picked this for our 2nd year wedding anniversary. While we overall still had a nice time, the staff really didn't seem to be able to keep up or pay attention to the guests. Most of the bartenders we ran across ... Read More
My husband and I picked this for our 2nd year wedding anniversary. While we overall still had a nice time, the staff really didn't seem to be able to keep up or pay attention to the guests. Most of the bartenders we ran across seemed rather cranky and only half paying attention. I ordered 2 drinks at one point and my husband ordered 1. The bartender acknowledged all 3, then only brought back one and seemed annoyed at having to go make the other 2 when he asked again if I needed anything. There were also several occasions where food was ordered, took a good while then came to us incorrect. Either condiments missing or just completely wrong. I ordered a steak from cagneys medium with peppercorn sauce and it came well done with no sauce but by that time we had already waited a good while and I didnt feel like waiting any longer. My mother in law coincidentally ordered another cut of steak well done and it came medium rare the first time so she sent it back just to be put on for a little while longer and they brought back a fresh one that was even more rare than the first. Similar thing happened at osheens. ordered fries with a side of ranch. Fries came 30 minutes later with no ranch. Granted these are minor things but when it seems to happen every time several days in a row it can get rather discouraging. I think it all boils down to the staff being overwhelmed and therefore just throwing the stuff out there. It was all good food, dont get me wrong, but it's not always what we ordered and the portions were usually very small for the price. Entertainment on the other hand was top notch. We really enjoyed the comedians as well as the cirque dinner show and the teppenyaki hibachi restaurant. The pools...well...I'll never understand why they would only have 3 very small pools for people outside the haven to access on a cruise with 4 thousand people. Unless you wanted to sit on a stranger's lap you weren't getting in. Which was a bit disappointing but we found a nice set of lounge chairs on the deck near spice h20 to spend our time. I would say it's worth a shot if you have patience like I do. I rather enjoyed the cruise. But if you have limited patience like my mother in law, you'll really want to be careful of when you go because 2-3 bartenders in a crowd about 6 people deep all around the pool bar can be a bit painful. Read Less
Sail Date: March 2019
-It took a solid 3.5 hours to disembark and our cruise director kept saying that this is normal -They canceled a port indicating choppy waters and we completely understood but what followed was a chain of events -They made no ... Read More
-It took a solid 3.5 hours to disembark and our cruise director kept saying that this is normal -They canceled a port indicating choppy waters and we completely understood but what followed was a chain of events -They made no arrangements for any other port and no activities on board till the afternoon -Upon cancelation, they didn't make any backup plans and we remained at sea for 2 days -The staff was irritated and it manifested into anger towards many of the passengers -While we were waiting there were people who were unable to stand in the long lines to disembark and many missed their flights -There were hardly any vegetarian options and they kept asking us if shrimp would be acceptable -We callled, Terry, the cruise conierge for help since this was our first cruise but no one ever aswered or returned messages -Mandy our cruise director was not present when requested for her -At this time we feel we got swindled and they made no efforts for their paying customers Read Less
Free Price Drop Alerts
Get Norwegian Epic price drops
250,000+ people have entered their email
Sail Date: March 2019
Getting into and through security was the easy part,everything after that was horrible food was cold,pool area was crowded,they never cleaned our cabin but wanted to charge a service fee per person $116 for four days. All activities and ... Read More
Getting into and through security was the easy part,everything after that was horrible food was cold,pool area was crowded,they never cleaned our cabin but wanted to charge a service fee per person $116 for four days. All activities and shows were always booked no matter what time of day. We only went to one island given we were to stop at 2 in total. Being on the water for 3 days out of our 4 day cruise was crap. The only thing good was being able to sleep. Getting off the ship disembarkation omg was horrible we woke up at 6 to be off at least by 730am we got delayed because of customs and waited in line for over 3 hours to get off the ship. No staff was available to help with line situations people were arguing the whole time. This was my first cruise and by far the worst experience ever. I will never book another cruise at least through Norwegian. Just horrible. Read Less
3 Helpful Votes
Sail Date: March 2019
This was our third time on the Epic, but first in the Haven. 8th overall cruise with NCL, but have also been on Carnival, RCL, and Celebrity. There were 4 of us travelling - 2 parents with 2 children sharing a 2BR (H4) suite. We picked ... Read More
This was our third time on the Epic, but first in the Haven. 8th overall cruise with NCL, but have also been on Carnival, RCL, and Celebrity. There were 4 of us travelling - 2 parents with 2 children sharing a 2BR (H4) suite. We picked this cruise because we had never been to Great Stirrup Cay and liked the idea of a shorter sailing because the kids were missing a few days of school. We flew to Orlando the night before and stayed near the airport. Took an Uber to the port - straightforward and simple ride that took a little less than an hour. Embarkation was great. We arrived at the port around 11:15. The line to check-in was long, especially with the 1800 travel agents who were joining us for this cruise. As Haven customers we were brought to the check-in area and were immediately helped. We then were escorted to the ship and were onboard well before noon. After a tour of the Haven area, we sat in the Epic Club restaurant for lunch. The food and service were top-notch, which is something that was very consistent the entire vacation. The Assistant Maitre D and his staff were very attentive and did everything needed to make our meals enjoyable. We then changed into bathing suits and rode the waterslides - no lines as folks were still arriving and boarding. Great time to take advantage of these amenities before any crowds. Overall meals were very good onboard. The 4 of us didn't have one bad experience. We ate at Taste, Cagney's, Teppenyaki, Garden Cafe, and Epic Club. Cagney's was amazing as always, with perfectly cooked steaks and consistent service. The restaurant was a little smokey that evening, so they sent chocolate covered strawberries to our room as an apology. (Totally wasn't necessary but shows how focused they are on making our experience a positive one.) We never waited more than a couple minutes for a table at any meal. For transparency, though, we do eat dinner at around 6:00 so that generally is earlier than most folks onboard. The Cruise Director (Mandy) was excellent. She ran quality events and was a great host for game shows. While there are old stand-byes like the Newlywed Show and Deal or No Deal, there were also new activities on this ship which were very entertaining. The Wheel of Ill Will provided some laughs and the digital scavenger hunt enabled me and my son to run around the ship and find/create specific photographs. Thanks for the innovation on the onboard activities! Great Stirrup Cay was quite a paradise. We were off the ship early and found our way over to the snorkel hut and grabbed some beach chairs. It never felt crowded on the island and we appreciated how the drink package carried over. Snorkeling was fun too, seeing many different fish species and the underwater sculptures. The equipment was quality and was reasonably priced - basically using our excursion credit. Tendering was easy enough. Would be better with a pier, of course, but not an issue. We didn't do an excursion in Cozumel. Walked around onshore for a little and then went back to enjoy the Haven pool area and amenities. At the end of the trip, we wished we had a couple more days onboard. That's the downside of a 5 night cruise - not yet ready to go home. After another breakfast in Epic Club (Steak and Eggs,) we collected our bags and walked off the ship. Customs was a breeze. I recommend using a porter to bypass the line - saved us at least a half hour and cost us a reasonable tip. The staff onboard were all great, very focused on both customers and doing their jobs. One morning I was walking around the pool deck at 7am (because the jogging track is covered on Deck 7) and saw so many staff cleaning and preparing the ship for that day's customers. It was impressive to see them working so hard to ensure a clean and safe experience for us. Already thinking about the next cruise after a relaxing week at sea. The ship does take a little time to get used to the layout, but then it's easy to find things. We had a great week onboard and I'd recommend this ship/crew to anyone. Read Less
2 Helpful Votes
Sail Date: March 2019
My girlfriend and I (both in our mid-50's) just returned from a 5 day cruise aboard the Epic. I have cruised RCCL several times and have been on the Epic (in a studio) before. This was my girlfriend's first time cruising on ... Read More
My girlfriend and I (both in our mid-50's) just returned from a 5 day cruise aboard the Epic. I have cruised RCCL several times and have been on the Epic (in a studio) before. This was my girlfriend's first time cruising on NCL. We had a mini-suite on deck 10 and got the Unlimited Drink package and 3 specialty dinners as our Free at Sean promotion. Here is our impression of our experience: Embarkation - Very good. We drove from Atlanta and arrived at Port Canaveral around 11:30am. We were checked in and on the ship by 12:30 enjoying a light lunch and tropical drink on the pool deck. Cabin - It was nice. The separation of the toilet and shower was fine with us and actually helped out at times when one of us was showering and the other needed to use the toilet. The sink set up looked a little awkward but was not a problem for us. Dining - Because we had the speciality dining package and a $140 on board credit, we did not dine in complementary dining rooms for dinner. My past experience in those was OK. The speciality dining was amazing. Teppanyaki, Cagneys, Italian and French restaurants were all great. We did not do the Brazilian steakhouse. The worst dinner by far was the dinner served at the Cirque show. It really wasn't very good. In the future, we might see the show again but eat somewhere else before hand and just pass on the dinner at the show. Entertainmant - Overall it was good. We enjoyed Burn the Floor, the comedy club, the Beatles tribute band and the Cirque show. We did not see Priscilla as I have seen that before and didn't really like it. Howl at the Moon was just OK. Stirrup Cay - Beach and lounge chair set up is nice. The buffet wasn't that great. We mainly had tropical drinks, listened to music and hung out in the water. A tip for everyone...make as many reservations as you can as early as you can. Popular dining rooms and times can fill up quickly. We got all of our dinners around 7:00 which was perfect for us. Overall we had a great time and would do it again if we find a similar deal as we did for this cruise. Read Less
Sail Date: February 2019
My husband and I had cruised once before, with another cruise line, on a big ship similar to the Epic. We wanted to give Norwegian a shot just to make sure we weren't missing anything. Embarkation was very smooth (as was ... Read More
My husband and I had cruised once before, with another cruise line, on a big ship similar to the Epic. We wanted to give Norwegian a shot just to make sure we weren't missing anything. Embarkation was very smooth (as was disembarkation-no problems either time), but I was already a bit put off that I couldn't reserve everything (e.g. boat tour, some entertainment) ahead of time online, so we had to waste our time onboard the first day booking things instead of getting in the pool. The good: we got a thermal spa pass for the week and it was a WONDERFUL place to relax away from the crowds. Heated pool, saunas, steam room, peace and quiet! There was one super friendly woman who worked at the buffet spraying hand sanitizer (the "washy-washy, happy-happy!" lady) who was always upbeat and smiling. "Priscilla, Queen of the Desert" was an awesome show! The food in the specialty restaurants was really great, especially the Brazilian steakhouse and the Japanese steakhouse. The fitness center was pretty nice, too. The bad (pretty much everything else) : While we did NOT care for the cabin layout with the weird bathroom (as you will read over and over again in reviews) our main complaint was that the staff seemed very disinterested in general. Service was quite slow in all of the bars and was very inconsistent in most of the restaurants (specialty restaurant staff was better, but not great, overall). Staff throughout the ship (outside of our cabin steward and spa staff) were not friendly. People rarely had smiles on their faces, were abrupt when asked questions and in general did not seem to want to be there. We frequently commented to each other that we felt like a burden to the staff (and in general we are quiet, easy to please people who honestly don't ask for anything out of the ordinary). There was no attention to detail. People forgot to take your orders, didn't consistently bring bread or other small items like that at restaurants. We saw a band-aid by a stairwell for three days that no one every picked up. (I might have picked up a stray piece of paper for good karma, but not someone's used band-aid!!) We REALLY didn't like being forced to walk through the smoky casino to get anywhere. That was not our experience with the other cruise line we were on. The bars all just felt like they were part of one big corridor, and didn't really have their own identities, so everything seemed loud and busy, not cozy and personal. Food in the main dining room was mediocre in general. I don't think that I finished any of the meals (or even desserts) I was served. Even you if you had a tender "reservation" you had to wait in line for 30 minutes to an hour, and since no one ever actually checked your tender ticket or reservation time, making the effort to get a reservation was completely worthless. There are more things little things that we didn't care for, but honestly with all these other negatives I don't know that they're worth mentioning. It was really disappointing, seeing how we had enjoyed our first cruise so much and had spent so much money on this one. We will not cruise with Norwegian (on any ship) again. Read Less
Sail Date: February 2019
Embarkation went smoothly: we drove up, dropped our luggage, parked in the garage, walked up to check-in and walked on to the ship. Finding a place to sit for lunch was a bit frustrating at first (walked all the way to Spice H2O ... Read More
Embarkation went smoothly: we drove up, dropped our luggage, parked in the garage, walked up to check-in and walked on to the ship. Finding a place to sit for lunch was a bit frustrating at first (walked all the way to Spice H2O carrying some luggage), but we ended up getting a table at O'Sheehan's on our way back to Garden Cafe. The food was delicious and service was great. Our cabin was 11314 (aft balcony). Miky our steward was extremely attentive and did a great job. Overall, the layout of the cabin was good (bed by the slider) and there was plenty of storage (2 small "closets", 4 narrow, but decent width drawers, and a cabinet with baskets attached to the doors). We were able to nest 2 of our pieces of luggage and put them in 1 closet and put the other (a rolling duffel) under the bed. We are not "dress-up" people, so we did not go to the main dining room. We ate at the Garden Cafe a fair amount, I liked that I could choose from a variety and regulate my portion size, so I did not overeat as I usually do in restaurants. We did eat at Taste one night, the food was good, our waiter was a bit "aloof". We also were served food at the bar at O'Sheehan's. I will say, we spent a good amount of time at the bar and the bartenders were fabulous. I give them tons of credit for working the hours they do with a smile for every customer and handling the "rushes" with ease. We did not partake in much of the Entertainment, but we did go to the Cirque show. I HIGHLY recommend it and "yes", spring for the more expensive seats. We were crammed into a booth under a lower ceiling and missed some of the show that occurred above us. The food was delicious and the servers were extremely attentive. I did ride two of the three water slides on Deck 15...they were so much fun!! We played Bingo and the crew that handled it were entertaining. We did not use the spa, but we did find the jogging track. It was odd, as it was contained to one side of the ship and was just a loop on that side. We are used to being able to walk the entire circumference of the ship (on Disney), which spreads out the "walkers" and "joggers" a good deal. We had a couple things wrong with our cabin the first couple days (shower did not drain, safe was not working, and a hinge on a closet was broken). All were fixed within 24 hours. Everyone we had interaction with was gracious, polite, and greeted us with a smile. We only had one excursion, in Tortola we did the Norman Island Snorkel. It was AWESOME. Sail Caribbean Divers were fun and professional. They made the excursion THE BEST. I have also added a review of the excursion on the Norwegian site. If you like the water and seeing aquatic life (fish, coral, urchins, and turtles), this is the excursion for you. We walked around the shops at the port in St. Thomas (in the rain) and also walked around Great Stirrup Cay (GSC). I think GSC is VERY well done; either get an early tender to be on the "near" beach or take your time getting ashore and walk a little farther; there were PLENTY of chairs on the beaches down the way. Overall, I was very impressed with Norwegian. We have cruised Disney four times and Royal Caribbean once. I would definitely cruise Norwegian, again. Read Less
Sail Date: February 2019
We had been on one cruise previously with another company and did not love it. This was going to be our last cruise if we didn't like it. It turns out we loved it. The Epic was a great ship and the staff was outstanding. We were ... Read More
We had been on one cruise previously with another company and did not love it. This was going to be our last cruise if we didn't like it. It turns out we loved it. The Epic was a great ship and the staff was outstanding. We were on a 7 day cruise to Tortola, St Thomas, and Norwegian's Island. We enjoyed all of the stops. We did a safari taxi in both Tortola and St Thomas and would recommend it to anyone. They cost $25pp and last approximately 3 hours. No reservations are needed because you pick them up once you get off the ship, they are everywhere. It is a great way to see parts of the island you won't see otherwise. There are numerous photo opportunities and you learn so much about the history of the island. Tortola and St Thomas are only 20 miles apart, but St Thomas is in such better shape after the hurricanes 2 yr ago. I hope they spend some money in Tortola to get it back in pre-hurricane shape. The ship itself was terrific. We had no issues finding chairs by the pool and the drinks were plentiful and easy to get to. The restaurants were excellent quality and we enjoyed every meal, especially the T-bone (off menu) at the italian restaurant. I have nothing but great things to say about the shows and music, we enjoyed it everyday. Read Less
Sail Date: February 2019
We choose cruise with other friends. Embarking and disembarking was smooth process however at end some difficulty in finding luggage as it was mixed in different sections. Our room steward Jovich was excellent, friendly and attentive. He ... Read More
We choose cruise with other friends. Embarking and disembarking was smooth process however at end some difficulty in finding luggage as it was mixed in different sections. Our room steward Jovich was excellent, friendly and attentive. He decorated our room for my sons birthday which occurred during the trip! Much appreciative. Dining opportunities provided everyone’s satisfaction: Italian, Mexican, American, as well as other cultural foods! Comedy club, singers, trivia and other onboard entertainment was nice. Place for dancing and get together for teen population as well. Did not enjoy Tortola British Virgin Island at all. Dirty, suffering from hurricane Irma and nothing to do. No shops worth going too and afraid to eat anywhere other than the port spots 2-3 places. US Virgin Islands St Thomas was nice port however only able to stay half day-should be switched from Tortola. Some staff on ship stuck up/rude. Non-smiling only a handful! Food kind of basic fries, hot dogs and hamburger. Breakfast wonderful! Needed more vegetables vs fries! Shows fill up too fast with no room available sit. Would benefit if able to sign up for them prior to being on ship as well. My sons sandal got caught in escalator and almost pulled his foot into matchine as well. Informed customer service who didn’t care. Asked us “What can I do for you” Read Less
Sail Date: February 2019
I loved the extra perks as in the 3 specialty dining , the excursion pkg and i've always wanted to see the beautiful water of St. Thomas. Our trip was wonderful and our Cabin guy Chris was the best. we went on a bus tour, i got sick ... Read More
I loved the extra perks as in the 3 specialty dining , the excursion pkg and i've always wanted to see the beautiful water of St. Thomas. Our trip was wonderful and our Cabin guy Chris was the best. we went on a bus tour, i got sick and our guide was so wonderful and caring, he made sure i got back to the ship with out having to walk from town. We loved Cagneys steak house, it was delicious. would do it again in a heartbeat.I have health issues but this cruise you could just relax or not, there were many choices. we will plan another cruise with Norwegian in the future. Embarkation and disembarkation went so smoothly. the ship was very clean.All of the staff was so wonderful, sweet and fun.we loved our balcony room. we could sit out in the morning with our coffee and enjoy the beautiful water and weather. I can't wait to go again. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find a Norwegian Epic Cruise