Cruise Ratings
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1 Helpful Vote
Sail Date: November 2018
We took this cruise because of the extras offered by NCL. I think there were 17 bars and many restaurants. I was ready to be disappointed because of the number of passengers 4100 thinking that service would be slow. Not! The bartenders ... Read More
We took this cruise because of the extras offered by NCL. I think there were 17 bars and many restaurants. I was ready to be disappointed because of the number of passengers 4100 thinking that service would be slow. Not! The bartenders were already making the drinks before we were seated. The dining was not up to par, seemed the staff were overwhelmed and not enough help. The Matradee was very helpful on several occasions to solve any issues at the table. We always joined others who we did not know and some were more fussy than others. The food was very average but way to much on the plates. I don't need 10 pieces of bacon with two eggs. The steak house was the best. The filet 8 oz just fell apart, no knife needed. Bar service was instant and servers were always around. Room was the smallest we ever had, balcony was good size but needed two tables as one 12 inch was insufficient for two people. Room service was quick but after 10 AM you had to pay $8 for each order (a first for us). We had the drink package included but was not allowed to have canned soda's in our room. I would have brought my own but your not allowed to even bring water on the boat. Not good! If your over 200 lbs you might have trouble fitting in toilet area. Smallest on any cruise ship in industry. Couch very uncomfortable, back is curved out not in. Used it for storage. You should get this cruise for less than twelve hundred per person with drink package, balcony, four specialty restaurants and internet minutes included. One last thing there are only 8 elevators on each end of the ship. None in middle of ship. Usually two are out of service. This ship is over 1000 feet long so book at one end or the other. Read Less
Sail Date: November 2018
Good Point: Emarkation Port close to our home city, Atlanta, Georgia Bad Points: 1. Ship needs dry dock and soon! 2. Tile floors near restaurants are cracked and broken, carpets are dirty, lights malfunctioning in elevators, I ... Read More
Good Point: Emarkation Port close to our home city, Atlanta, Georgia Bad Points: 1. Ship needs dry dock and soon! 2. Tile floors near restaurants are cracked and broken, carpets are dirty, lights malfunctioning in elevators, I had to fix the "plug in" for the coffee maker, the ship is OLD, only 10 years old, and it shows it... 3. We were in a AFT balcony and the vibration when pulling in and out of ports was horrendous, so bad the cabinets over the head of the bed vibrated like they were going to fall. The glass windows on the BALCONY were never cleaned the whole cruise, the crew cleaned some but never finished and the rust is showing real bad... 4. Staff was not trained, for instance the line at the help desk was so long that the people would just walk up in front of the line and there was no one to "police" the line. When ship was releasing from port in Cozomuel, the crew while releasing ropes started pulling the wrong rope in, people were throwing chicken bones off the back of the ship into the water, and no staff to stop them. It was so cold in the TASTE restaurant we had to carry our beach towel with us to stay warm...And to top it off we got back into port at Canaveral on December 5, there were only 2 (TWO) Custom's Agents at the port trying to disembark over 4000 guest, IT WAS A TOTAL CLUSTER in the baggage claim area, almost missed our flight back home. 5. We did not buy the beverage package, my wife is "non-drinker"... A beer was $10 and a "double" drink was $22 (a single shot was $12). The ship no longer gives plastic straws, only paper and you have to ask the bar folks for them. It took 20 minutes just to get Sugar Free jelly and the tables were always out of the yellow package sweetener. The food on the dinner menus have become sub-standard. 6. We are Platinum Plus and never got a invite or a notice of any Captians Party for the previous guest, had to ask for our bottles of water...NCL has lost their management policies. 7. I rated Entertainment HIGH (VERY GOOD) that is because of "BURN THE FOOR" and "The Beatles Mania" shows were GREAT! Read Less
Sail Date: November 2018
Cabin - was fine plenty of storage - yes bed is not long enough but not terrible for people under 5' 6". Food - food in specialty restaurants was good. Service a little slow - seems like not enough servers. Japanese ... Read More
Cabin - was fine plenty of storage - yes bed is not long enough but not terrible for people under 5' 6". Food - food in specialty restaurants was good. Service a little slow - seems like not enough servers. Japanese restaurant was my favorite - was fun and the food was very good. Though again it is really dragged out. O'Sheehans -hit or miss - most of the time they did not bring out the right food or brought out some of it and the rest a good 30 minutes later. Service terribly slow on the bar side - not sure what the difference is why it was so slow on that side. The quality of the food was not that great either - but my husband loved the wings so we had to go a few times!! Entertainment - shows were pretty good. Sadly I didn't stay up for most of the entertainment that was after 10pm. Wish some of the dancing things started early. Didn't like where they did the 'entertainment' in the main pool area. If you wanted to watch what was going on you had to stand around the area and it was three deep or more most of the time. Didn't like this layout for that area at all. The Dawn and the Breakaway were much better for this type of entertainment. Embarking - confusing when getting off the shuttle - too many others trying to crowd to get on the shuttle back to the AVIS rental - terrible traffic so shuttle to and from Avis was really bad. Person loading luggage on the 'carts' to bring to the ship was an old guy that we didn't trust to ensure the bags got on. We had some that was trying to leave on the shuttle we just got off of try to take one of our bags!! Was such a mess. But once we got into the terminal it was fine - plenty of seats for everyone to wait. disembarking is always a pain - was painful at Port Canaveral since they only had 2 customs people for the over 4000 leaving the ship. Plus the way the lines are mixed into where you have to search for your luggage made it confusing and terribly disorganized. I do not recommend the 11 day cruise for people 16 thru 25. There were very few teens to early 20's on the cruise. There were lots of walkers and scooters and people with canes! Also I just don't recommend the EPIC - too big - not enough seating for everyone - didn't like the pool setups at all in either the main pool area or the H20 pool -terrible ladder to get into the H2O pool and the water was way too warm. Read Less
1 Helpful Vote
Sail Date: November 2018
This was a distinctive cruise with great perks. The entertainment was great! Pricilla, Queen of the Desert was the best production show I have experienced on a cruise and Burn the Floor was very good also. The Circus experience was very ... Read More
This was a distinctive cruise with great perks. The entertainment was great! Pricilla, Queen of the Desert was the best production show I have experienced on a cruise and Burn the Floor was very good also. The Circus experience was very unique for a cruise ship as was the bowling. Some staff were great, some trying hard and others, well..... Lorenzo De Leon, Jr. and Novemar Peroja at Shakers were two of the best bartenders I had experienced. The washy/washy ladies were fun as was the cruise entertainment director. The Hotel Director was also engaging. The cabin and lack of sufficient elevators made the cruise less than it should have been. The bathroom, if you could call it that, was awful! Three seperate areas in the room, a frosted glass toilet enclosure, a frosted glass shower enclosure and a tiny sink at the foot of the bad. The room almost ruied our cruise. Read Less
Sail Date: November 2018
Went on family vacation to celebrate parents anniversary. Group of 12 including 2 teenage kids. Ship is huge, told it was sold to capacity ~4500 +1700 staff Service is decent for the most part. They add extra service $$ charge per ... Read More
Went on family vacation to celebrate parents anniversary. Group of 12 including 2 teenage kids. Ship is huge, told it was sold to capacity ~4500 +1700 staff Service is decent for the most part. They add extra service $$ charge per person daily depending on your room type. It is supposed to cover tips, but frequently were told that money gets siphoned by NCL (not sure how true that is), so we did give extra tips to some of the staff. Food large buffet type restaurant on top deck, other sit down places that are free as well, and Specialty dining- good luck trying to get a reservation at a decent time with a ship thats sold to capacity....so some of our dining vouchers went to waste. Eating at the buffet more that we really wanted to made it not so enjoyable. When you are on vacation, you would like to sit down for at least dinner. Were able to do that 1/2 the nights due to the crowding on the ship. Entertainment was good, went to see Priscilla queen of the desert- great performance. Saw magic show and comedy that was decent. Also went to Cirque dream 45min show that was quite good, but not sure why we had to pay 45$ pp extra for it??? Guess thats how they drain your on board credit. Amenities- Pools were mostly all tied to water slide, so essentially unusable for adults. OVERALL: Ship is OK, to many people for my liking. Think it would have been much more enjoyable with less people on board...so perhaps dont go over a major holiday? Hearsay, but many people we overheard say boat was way too crowded. Which made getting to shows and dinner a challenge/race every night...something you dont want to have to do on vacation. Would I go again on this cruise- NO. Read Less
Sail Date: November 2018
Boyfriend’s mom booked cruise barely a week before we set sail. From booking to disembarkation, everything was out of this world! Food was phenomenal, customer service was outstanding! Not a single thing I could complain about and ... Read More
Boyfriend’s mom booked cruise barely a week before we set sail. From booking to disembarkation, everything was out of this world! Food was phenomenal, customer service was outstanding! Not a single thing I could complain about and the family agrees! Staff was knowledgeable and friendly. The food was consistently delicious and always different. Never had an issue with too many children although it was kid friendly. They had their own section as did the adults so crossing paths was never overwhelming or distracting. The on board shows were super entertaining and the main attraction cirque de solel precormanxe was insane! Unbelievable talent and poise from the performers with just the right amount of comic relief. Throw in a little audience participation and one of the best prepared meals we had on board and you have a night for success. Needless to say, we are planning next years Norwegian adventure already! Read Less
2 Helpful Votes
Sail Date: November 2018
7 day get-a-way. Food, in 95%, was great, Foods service was great, except for an poorly trained waitress in The Manhattan Room. She was overwhelmed about the group size (11), and table was poorly set up from the start. Blame should ... Read More
7 day get-a-way. Food, in 95%, was great, Foods service was great, except for an poorly trained waitress in The Manhattan Room. She was overwhelmed about the group size (11), and table was poorly set up from the start. Blame should be reflected on Dinning Management, for watching and not giving support or assigning help. She was truly in the wrong place. Each shore excursion started off and ended (debarking/ embarking) entering/exit the ship itself was good, but no ground support, or directions or signs to which line one should be in a close proxamtion to the excurtion you were headed to.. 3000 people heading to double set of doors and not knowing where to go. Tenders, Long line down the middle of the boat, then sit for another 45 minutes in the Epic room, to await on a boat. Returning to the ship.. No signs on where the line starts, lines crossing other lines. and very long. Could see Norwiegian crew staff standing around, but not trying to help. Each shore excursion, we planned, was great, once you got into the correct line... The cruise depends on yourself. Want to have a great time, you can, and will. It's what you make it... My advise to Norwegian staff, We are your employers during the trip. Keep your attitude in your cabin. Keep you options to yourself. Smile when you hate it, If you don't know the question/ answer, state that you don't understand, don't lie, or give false information. Your jobs are tough and your hours are long, we commend your services. Many people will work a whole year just to have a week of peaceful time. Don't make their hard effort's go to waste, That's you jobs, if you can't do it, get another job. There are thousands more waiting to have your job, and, without attitude... Read Less
1 Helpful Vote
Sail Date: November 2018
Lines, lines, and more lines. Compared to other cruises I have been on, this vessel seemed grossly understaffed and the ones that were there were poorly trained for the most part. A COMPLETE FAILURE (dare I say an EPIC FAILURE) of ... Read More
Lines, lines, and more lines. Compared to other cruises I have been on, this vessel seemed grossly understaffed and the ones that were there were poorly trained for the most part. A COMPLETE FAILURE (dare I say an EPIC FAILURE) of management. The food service was terrible. You got seated and waited for everything. Dinner took on average 1.5 to 2 hours with the food eventually coming out cold. The buffet ran out of food and didn't get replaced in any type of expeditious manner. Many people, including ourselves missed scheduled shows because of the very long waits. Excursions? Getting off the boat for our excursions was a nightmare when we had to meet in the theater as there was only one person directing groups off the boat and he became so overwhelmed that he just let off eveyone at one time. Close to 125 people easily. The real EPIC FAILURE though was that this was a problem from the very second we got to the port to get on the boat. Once on board the experience was made worse as no one from Norweigan seemed to care that service was drastically lacking and did nothing to improve any of it during the full 7 days. We will NEVER cruise with Norweigan again. Not worth the risk to get on a boat where the crusie staff is just not interested. Read Less
2 Helpful Votes
Sail Date: November 2018
Back in 2013, my wife and I took a 7-day Mediterranean cruise. We had been on several other cruises with different cruise lines, but no real loyalty to any of them. After the trip, this was the ship and experience that sold us on the ... Read More
Back in 2013, my wife and I took a 7-day Mediterranean cruise. We had been on several other cruises with different cruise lines, but no real loyalty to any of them. After the trip, this was the ship and experience that sold us on the Norwegian experience. Since 2013, my wife and I generally took 1-2 cruises a year with Norwegian. Fast forward to this year and we saw the Epic was going to Port Canaveral, which was exciting. We were going to take the Epic cruise over Thanksgiving with friends and family. It should have been a sign of the ‘unique experience’ we were in for with the embarkation process. While I cannot completely fault Norwegian for this, it would appear that a large ship like the Epic was unable to accommodate the number of passengers traveling over Thanksgiving. While we were waiting for the ship to clear out the previous guests, there were so many new guests waiting that people were left standing around or sitting on the floor. This also caused craziness with guests still trying to check in. Once on board, we continued to run into issues. The average meal time took about ~2.5 hours for 6 people. The worst offender was ‘Taste’. There were times that our food would come out room temperature or slightly colder. Eggs Benedict should have poached eggs and not hard boiled eggs. While most staff were helpful, there was a lot of flirting between crew members. Things such as making dinner plans or talking about when to call each other while guests were waiting for service. The shower area in the Spa had black mold growing on it. The spa also had a band-aid that was stuck to the side of a hot tub that managed to stay on the entire trip. This was reported to staff every day along with pictures. Any time these challenges were discussed with officers, they generally brushed it aside and would say that it’s Thanksgiving and we are busy. The staff made us feel like we were in their way and did not want to help. Again, it is not that they wouldn’t help, they would sigh and run tasks lethargically. There were places on the ship where things ran smooth and our time was enjoyable. Shanghai restaurant, La Cucina, The Whiskey Lounge, and the Martini Bar were all fantastic spots to hang out. The level of excitement the staff in these areas exhibit was the exact reason we bought into the Norwegian brand back in 2013. It is unfortunate that their enthusiasm isn’t wide-spread on the ship. Excursions: We got off at every port. Our stops were Great Stirrup Cay, Jamaica, Grand Caymans, and Cozumel. - Great Stirrup Cay: o We just hung out on the beach. Since the beverage package worked here, we found the beach an enjoyable time with our kids. The water temperature was perfect and our kids didn’t want to leave the water. - Jamaica: o We went to the Dunn River Falls hike with our kids. This was a blast. We were climbing up a water fall, which was pretty strong at places. However, the guides for our group were awesome and helped out when necessary. - Grand Caymans: o We did the sunken ship snorkeling. This was an amazing experience. There were barracuda ~20 feet down that were 4-5 feet long. There were several schools of fish swimming around. The water was salty enough that you could float without the need to inflate the snorkeling vest. This made it easier to swim around and dive under the water. - Cozumel: o We just went shopping at the mall outside the port. This was more of a lazy day for us. When we went back to the ship around lunch, the pool deck was mostly empty. We used this time to play on the slides and in the pool with family. As it stands, we will not be traveling on the Epic again with the current staff in charge. I can handle an older ship, but they clearly do not meet typical standards. It was almost like we were on a totally different cruise line. Could it be that they send the good staff and officers to the newer ships? That’s definitely what it feels like. Read Less
1 Helpful Vote
Sail Date: November 2018
We have a large family spread out among several states, but some of us always try to gather for Thanksgiving. Cruising is great because the women aren't stuck cooking all week! This was our first experience with NCL, and all 13 of us ... Read More
We have a large family spread out among several states, but some of us always try to gather for Thanksgiving. Cruising is great because the women aren't stuck cooking all week! This was our first experience with NCL, and all 13 of us agreed, it would also be our last. We were all so disappointed in the food. Too many dining options were an added cost, so it left us with little variety. The dining room food was mediocre at best, and wasn't even hot most nights. Aside from our cabin steward, service was terrible. We had one server for a table of 13 and it took about 2.5 hours every night for 3 courses. It also took so long to get drinks, anytime, anywhere. Hardly any waiters on deck, long lines at all of the bars. They are leaving TONS of money on the table here. Activities left us very frustrated. Too many things we wanted to do had an extra cost or you had to sign up the previous day (and that wasn't communicated AT ALL). Too many of the kids activities like the water slides and rock walls were only open during limited hours which meant really long lines. This combination left us with bored kids. A LOT. Everything and everywhere felt like there weren't enough staff. We couldn't even find out what night the formal night was. I tried several times to reach customer service via my cabin phone and no one ever answered. Every other cruise I've ever taken, the service was a stand out and it seemed the staff couldn't help you enough! This was so odd. We had fun at all of our stops and our family always enjoys being together, so that saved our vacation. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.1
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.9
Value For Money 4.0 3.6
Rates 4.0 3.7

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