Sail Date: April 2018
The major issues I will address are 3 areas: 1. Pool and Children Access 2. Lounge Chair Availability 3. Staff and Service 1.Having a child under the age of 5 was problematic on this boat. If you wanted to watch them in the ... Read More
The major issues I will address are 3 areas: 1. Pool and Children Access 2. Lounge Chair Availability 3. Staff and Service 1.Having a child under the age of 5 was problematic on this boat. If you wanted to watch them in the splash area of the pool deck you had no where to sit and were isolated from the rest of the world. There were no lounge chairs in this area and it was cramped. 2. Accessing lounge chairs was a joke. The first day at sea we never did find a lounge chair for even 1 of our family of 4. People put personal belongings on chairs but actually never even sat in most of these chairs. Any chairs that were even remotely close to the children spaces were NEVER available and people with no children monopolized this area so a parent had to literally stand the entire time their children played in the splash pad and/or pool. The last day at sea I woke up before 8 and looked for 2 lounge chairs to reserve when we would come to breakfast with the rest of the family at 9. NOT ONE chair was even available. And the pool didn't even open for over 2 more hours! All chairs had stuff on them on EVERY deck in every knook and cranny on the ship. I literally walked around until 1:30 in the afternoon before finding one chair. I eventually had 2! Wow.. by 3 pm. Most of these seats had no people in them the ENTIRE day and they were just marked with their belongings. I was tempted to just move their stuff. My suggestion would be to follow other cruise ship protocol. If someone is not physically in their chairs after the 1st hour a pool attendant moves their stuff. It's gluttonous to never sit in a chair and reserve it for the entire day. Also, why do the bar tenders NEVER come to kiddie area to serve drinks? Parents would like to exercise their drink packages as well as the teenagers at the bar. In fact, we need it more! :) 3. Staff in the restaurants always made it seem like they were in a rush to get everyone out of there. I guess the service is subpar now that the gratuity is built in but I felt like most of the service was very robotic and lacked any kind of personality whatsoever. I wish I would have recorded the names of the few individuals we encountered that had personalities. It's been a while since I've been on a cruise and the last was in the Mediterranean, but I remember the staff being a lot more friendlier and actually having a personality. Maybe they were working for a bigger tip and that is not the case now. Either way, we felt rushed along each and every meal. After the first drink was served rarely was there even an offer for another. Overall, the cruise was great and my family had a good time, but we are easy to please although the above seems like we aren't. These were crucial details though that are definite holes in the cruise line. Luckily the cruise we went on only had 2 days at sea and 5 at port or we would have gone nuts with the pool area. In talking with other people similar to our demographic they experienced the same problem. At ports,when discussing these issues with others on other lines, like Celebrity, Royal Carr., and Carnival this was not the case to give you some comparative notes. Also, why are pools so SMALL on cruise ships? Especially ones with 4000 people? Just wondering. Read Less
Sail Date: March 2018
This was my first Caribbean cruise and my third time on the Epic. I say great job to the employees of the Epic!! Everything was excellent. The ship was beautiful, clean, comfortable, and packed with many things to do and activities to ... Read More
This was my first Caribbean cruise and my third time on the Epic. I say great job to the employees of the Epic!! Everything was excellent. The ship was beautiful, clean, comfortable, and packed with many things to do and activities to participate in. Unfortunately I didn't realize beforehand this was spring break time and the ship was filled with teenagers. However, the kids were well behaved and we had a wonderful time. Our excursions were "off the chain" and well worth it. We had so much fun on the wave runners at Great Stirrup Cay and our cabana was worth the investment. Grand Cayman is a beautiful island - even though we didn't book an excursion through the ship, we hopped over to seven mile beach and there was plenty to do there. In Ocho Rios we did water tubing and the Dune Buggy and snorkeling tour in Cozumel. Back on the ship, we had the specialty dining package and the specialty restaurants onboard the Epic were top notch. All of the servers were so nice and went out of their way to make sure we were happy. Our cabin was spacious and the bed was so comfortable. I only have to two things negative in nature to say. First, the pool on the Epic could stand to be a bit larger. During sea days, they can tend to be a bit crowded. Secondly, logistics of getting back on the ship at tender ports can take some time if you wait until the last minute. Too many of the excursions are scheduled to get back too close to departure time of the ship. But, all in all, this was a wonder cruise and I can't wait until my next one. Read Less
Sail Date: March 2018
I've sailed Norwegian four times. This was my first on Epic. I was reading reviews prior to the cruise and was slightly apprehensive. It took me a good day or two to learn my way around the ship. A strange layout. And yes, the bathroom ... Read More
I've sailed Norwegian four times. This was my first on Epic. I was reading reviews prior to the cruise and was slightly apprehensive. It took me a good day or two to learn my way around the ship. A strange layout. And yes, the bathroom is not the best set up. I was prepared for that. And the complaints about not being able to get a lounge at or near pool is true. But this was nothing that ruined my cruise. The crew were all very pleasant. Ship was clean. Food was plenty. If you couldn't find anything you liked, i think its a taste bud issue. Entertainment was enjoyable. Don't miss Cirque Dreams. Its worth the extra $. How am at the Moon is a MUST! They are fabulous. Embarkation went smoothly. Disembarkation, not so much. Took forever. But again, you have to expect these things and just go with the flow and not let these things ruin what should be a great vacation. Read Less
Sail Date: March 2018
I wanted this cruise to be better than Carnival and at least approach my first cruise experience with Disney Cruise Lines. It fell short. Carnival was a "Las Vegas on Water" experience, and it's a great party option for the ... Read More
I wanted this cruise to be better than Carnival and at least approach my first cruise experience with Disney Cruise Lines. It fell short. Carnival was a "Las Vegas on Water" experience, and it's a great party option for the least amount of money. The accommodations were average, but our service was fantastic. The food was okay, but again, the service was fantastic. Disney exceeded every expectation I didn't know I had, in every area. Norwegian had a nicer and more classy/formal feel and appearance than Carnival. The staterooms were definitely nicer and more comfortable. The complimentary food was a little better than carnival, but the service was not good. Twice we waited for two hours to finish dinner in the main dining rooms. Every night but one we were told there was nothing available at the specialty dining rooms that had been "perks" added to our reservation. We called in advance to make sure there was chocolate milk available on the boat for our 3 year old. We had to ask every day but one on the cruise for it, and nearly every time we were told it was only available through room service at an additional service charge. The add ons on Norwegian were an absolute waste and I felt cheated. We were the only 2 people in our group of 20 that got to enjoy any of the specialty dining rooms, and even then we only got to go to ONE. It was great, so it was an added negative instead of positive that this perk wasn't really available. We also purchased the unlimited soda beverage package for three people - - we consumed less than one six pack the entire 7 days. It was hard and painful to get a soda, and when we did it was often flat. Half of the time the soda we asked for was "unavailable", and when we asked if we could take an extra can back to our room we were told it was $4 per can. Our unlimited wifi only worked half of the time and not enough to stream anything for more than about two minutes. I would NEVER purchase an add on package on Norwegian again based on this cruise experience. Sadly, the 4 or so five start staffers we met were drown in a sea of "I don't care" staffers and attendants. In short, the look and feel of the ship didn't come close to matching the service or overall experience. Overall, just OKAY is the best I can give. Read Less
Sail Date: March 2018
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his ... Read More
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his family. Needless to say, I was very upset with the cruise. One, the employees, bartenders, guest service people acted as if I were a bother when looking for assistance. We going to the different bars, no one was friendly at all. Didn't care to engage in conversation or nothing. Made my drink and just left it there, took my card, swipe and no thank you or nothing. The lack of entertainment was bad. When cruising you expect to hear music playing you know picture much throughout the ship. My brother-in-law actually brought out his portable speaker and played music and we had a few guest walked by and danced a little. The food was not the greatest. I know you can't expect a 10 from everything but I would expect at least average on most of the stuff. I will say the only place besides going out to the ports that I enjoyed was The Martini Bar. The bartender there was the only nice bartender on the ship. I am in the processing of looking for a cruise for next year and was hoping to stay with NCL but I think its time to go back to Royal Caribbean or try Carnival. Oh I almost forgot, the setup of the room, I am not sure about the curvature thing but its a bad idea. I don't understand why the extra bed is not by the sliding glass. I takes away a lot of space in the already small mini suite. The bed even had a curve. You have a lot of drawer space for no reason. Read Less
Sail Date: March 2018
Booked this as a last minute birthday trip for my wife. Was a little anxious after reading the reviews after I booked. There was ABSOLUTELY no reason to be anxious. Arrived at port at 10:00 and was on the boat by 11:30. Tried to get ... Read More
Booked this as a last minute birthday trip for my wife. Was a little anxious after reading the reviews after I booked. There was ABSOLUTELY no reason to be anxious. Arrived at port at 10:00 and was on the boat by 11:30. Tried to get passes to POSH they were sold out already and we were in the 4 group to board. Worked out OK as we spent days onboard at H2O Spice Cabin was fine and room was always clean. Had read many complaints about the layout but nothing wrong with it. Was actually helpful that one could use the bathroom while the other showered. Read that the shower was tiny and needed to be a contortionist to use. true if your 6 ft. 8 in. tall and have a 50 in. waist. Food was good except ordered French Onion soup the 1st day at Taste and all it was, was onion broth and onions. No cheese, no bread. Ship was completely booked but did not seem that crowded. All the pool areas were full of people on sea days but still had no problem getting around or service. Never had to wait more than a minute for elevators. Buffett was never a problem. Did not do Stirrup Cay. In Jamaica did not do any excursions. Just got off the ship and spent the day at Margaritaville. Now I know there are going to be complaints about the pier, which was being repaired/remodeled and was small. And if you were going to the shops you had to take a 10 minute walk or a cab. But if just accepted it, there was no problem. Grand Cayman did the same. Cozumel went to passion island which I would recommend for anyone who wants to spend time at the beach. Beautiful beach, plenty of drinks and food. Overall a good trip and would definitely sail on the EPIC again Did need to go to guest services twice to get a bar charge rectified. Disembarking was the worst part. One it was the end of the trip and 2, it was the only time really had to wait in line. Overall was a great trip and Read Less
Sail Date: March 2018
So our first night there we had to separate the beds, and in doing so there was broken glass under the beds. Then my daughter cut her foot on more glass even when we had house keeping clean the room. Then in going to one of the shows, Burn ... Read More
So our first night there we had to separate the beds, and in doing so there was broken glass under the beds. Then my daughter cut her foot on more glass even when we had house keeping clean the room. Then in going to one of the shows, Burn the Floor, a staff member was extremely rude. Even getting in our face about no children in the front row. Except it was only my husband, myself, and our 18 year old daughter. Immediately after the show we reported the staff member to guest services. The next day we went back to see what they were going to do to make this right. The guest services personal called the asst. Cruise director JoJo and he was off solving it was to say I'm sorry and give us raffle tickets. I explained to him that this was our last big trip with our daughter because at the end of summer she leaves for the air Force. She was very upset because this was not the first time they had questioned her about her age and we're rude. So she was just staying in her room. Norwegian ruined her last vacation with us and they didn't even care, just said sorry like that made everything better. We will never said with them again and I hope they realize that their customer service is awful. JoJo you didn't make it right, nor did you really try. Plus Norwegian was letting you book excursions in Mexico knowing that the ferry had been recently boomed, and didn't even inform us. They put my family in potentially a dangerous situation Read Less
1 Helpful Vote
Sail Date: March 2018
NCL Epic review. Spring break cruise. My 13 year old loved the teen club. There was a bunch of spring break kids and she loved it. It was the best part of the cruise. The other guests were really nice and everyone was polite and ... Read More
NCL Epic review. Spring break cruise. My 13 year old loved the teen club. There was a bunch of spring break kids and she loved it. It was the best part of the cruise. The other guests were really nice and everyone was polite and not pushy. Nice group of fellow cruisers. My wife and I have been on 20+ cruises and found the food on the Epic to be " just bad". Just plain bad. The salad bar was small and ridiculous. The buffet was lousy. The upgraded restaurants ( you give them $ ) were not much better. Everything was way too salty. There was some spice ( MSG ? ) on everything and it left a bad taste in your mouth after dinner. It was the worst food on any cruise we have ever been on. I was glad we had a full bottle of Zantac as indigestion was a nightly occurrence. The crew worked really hard and I found every crew member to be quite pleasant. We had the drink package ( and so did most everyone else on the ship ) and it was fun. There were expected lines at the bar, but they did a good job of setting up small bars to accommodate. I would give the drink package a 5. The entertainment was fair. I like seeing movies on the big screen - nope. The in room TV has 5 channels - all lousy. The cabins are weird. In summary, I will not sail on this ship again as you can get good food and a similar size ship with good entertainment for the same money on Royal Caribbean ( or Carnival ). Read Less
Sail Date: March 2018
We like NCL, but this ship proves that bigger is not always better and that it may be virtually impossible to provide a consistently positive experience for 5000 passengers. This is the fourth NCL ship we have sailed on and we will not be ... Read More
We like NCL, but this ship proves that bigger is not always better and that it may be virtually impossible to provide a consistently positive experience for 5000 passengers. This is the fourth NCL ship we have sailed on and we will not be sailing on it again. We were in 8064 port toward the front pretty close to one of the two banks of elevators on each deck. Pretty good location for me and my two boys. Even though the cabin will technically sleep three, it is small even for two and has this undulating interior design that is truly weird. The bathtub/shower is directly to the right as you enter - with accordion glass doors. On the left side is a smallish toilet ( Class C RV size)t with a glass door as well. The sink is exposed to the cabin next to the toilet enclosure. A strange set-up. The third person basically sleeps on the undulating couch which calls for a somewhat unnatural sleeping position. The main bed is over by the sliding glass door to the balcony and is comfortable enough for two. There is plenty of storage everywhere. There are only two electrical outlets in the cabinet under the TV. Not very convenient. The balcony is fungible with two cheap web chairs and a couple of small metal end tables. The balcony overlooks the lifeboats so there is no direct view down to the sea - everybody on the port side has the view. To call this a "minisuite" is hyperbolic indeed except for the "mini." The food was, overall, mediocre particularly for NCL where we have traditionally found pretty decent fare. The breakfast buffet was standard and you can get eggs/omelets to order and the usual array of pre-cooked eggs, meats, fruits etc. You can get fresh juice for extra $. Dinner at Cagney's steakhouse was subpar - my porterhouse was comparable to something you might find at Kroger for $9.99 a pound. Teppanyaki was similarly uninspired. Cuccina was the best of a bad lot with a nice view and good pasta. My boys convinced me to eat one "Asian" dinner at the Garden buffet - I found that experience the worst of the lot. The Manhattan restaurant was nicely decorated in a subdued way and served up pretty decent (but not really good) fare, albeit generally warm instead of hot. The other "main" restaurant Taste we found unattractive (many of the tables can be observed from the deck above) and tried to avoid it. There are bars everywhere and the bar staff is competent and can make a good martini. On that subject, get the Ultimate Beverage Package - it includes high end liquor and other drinks so long as there is not a lot of mixing involved. Grey Goose vodka comes with that package, for example. The wines by the glass are pretty good. All of the staff we encountered were pleasant, professional, overwhelmingly Asian and spoke pretty good English. Some inanities are memorable - one of my boys scraped his knee on the pool deck and the towel meister directed us to get a band aid from the front desk where, in turn, we were advised to go to deck 10 and pay 25 cents in some machine for a band aid. Really? On ship days, you had better get your butt up to the pool deck early and "reserve" a lounge chair because there are insufficient numbers of them. The pools and hot tubs are tiny for such a mob. The boys liked the water slides. Music blares endlessly up on the pool deck. Many passengers in varying states of inebriation on a daily basis - getting the most from their Ultimate Beverage Package. The kid's package is not worth it - after a day or two, most of the bars did not even require you to show ID to get a soft drink. We found it impossible to get reservations at a kid-friendly time for the coveted entertainment shows, many of these are reprised on the television to you are not entirely cut out. Bingo was a total mob scene most days so that was limited. The boys enjoyed bowling which, at $7 per person per game was not unreasonably priced. The dopiest part of the design of this ship, though, has to be deck 6 which you cannot traverse without succumbing to a huge casino operation in the middle reeking of stale smoke - it almost makes you gag. One of the "free" restaurants, O'Sheehans, is proximately situated to the casino and suffers from the same chronic malodorous miasma. This is not a good thing. The Wifi was easier to sign onto than normal, but it had a strange habit of refusing to log you off even though pretending you were logged off, so I wound up in a daily routine of visiting the internet manager who credited back my minutes without complaint. The Ice Bar is a silly distraction that winds up costing much more than it is worth. The shopping is the standard shopping and the at-sea artwork seemed worse than normal. Overall, I am disappointed to say that I didn't like this ship much. It lacked the surprisingly good food of the Pearl, the Jade and the Sky; the dining rooms lacked the elegance of the Pearl and the Jade; the crowds were everywhere, and it had sort of a cheap carnival atmosphere. Read Less
Sail Date: March 2018
We'll start with the beginning. The embarkation was a little hairy, but when they noticed my father in law in a wheelchair, we were quickly escorted to a much less wait and then helped on board. We were on a 7 night-er. The ship was very ... Read More
We'll start with the beginning. The embarkation was a little hairy, but when they noticed my father in law in a wheelchair, we were quickly escorted to a much less wait and then helped on board. We were on a 7 night-er. The ship was very clean and had a great layout with easy to follow signs. I did notice that I felt a good bit of rocking which I hadn't noticed on previous cruises. The seas were a bit rough, but I thought with a ship this big we wouldn't notice. Nothing a little Bonine couldn't handle. We spent a good amount of time in the Atrium, playing games and watching shows. Great meet up point. The Garden Cafe was great and so was the outdoor buffets...as for the sit down restaurants... we were not impressed with the food at all. It seemed bland and you could tell it was mass produced. Just not what I expected. There were plenty of activities and games to play. The cruise director, Andre was AMAZING! The shows were also great. I do have to mention that Burn the Floor should warn parents that it could be a little too risque for younger viewers. We loved all 3 stops (Falmouth Jamaica, Grand Cayman and Great Stirriup Cay). We would totally cruise with NOrwegian again! Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.1
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.9
Value For Money 4.0 3.6
Rates 4.0 3.7

Find a Norwegian Epic Cruise