Cruise Ratings
1,147
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Sail Date: September 2018
After a RCL cruise we decided on a NCL cruise. Our expectations were high. The Great : service always with a smile. The entertainment was amazing. The speciality dining was great. Rooms were very clean. Checkin prompt and ... Read More
After a RCL cruise we decided on a NCL cruise. Our expectations were high. The Great : service always with a smile. The entertainment was amazing. The speciality dining was great. Rooms were very clean. Checkin prompt and disembarkation was quick The Not so great: the food was not as expected. Frozen chips, onion rings and wedges is certainly not what you pay for. Each day there was a $15 transfer shuttle. You had to use these as the ports were a long way out. Shore excursions - be prepared to be ripped off. Not for us ... the freestyle dress code. Tips ... 1. Book train tickets for Rome and Pisa at home or use the train to these locations. Use the transfer buses to get to the stations. It will save a fortune and it’s easy to do 2. If you do Capri. Book the fast ferry before you leave home. The ferry is next to the cruise ship. 3. Hire a bike for €14 in Palma just outside the port (10 min walk from the ship) there is a fabulous cycle path all along the harbour. Read Less
Sail Date: September 2018
Great itinerary, ship layout not for me! Embarkation was delivered smoothly and quickly. Level of service throughout the ship was good, with staff generally attentive. In service areas, I would say that there are dead zones, where if ... Read More
Great itinerary, ship layout not for me! Embarkation was delivered smoothly and quickly. Level of service throughout the ship was good, with staff generally attentive. In service areas, I would say that there are dead zones, where if you are at a bar or restaurant in a location were staff serve up to, you are often overlooked because of an assumption that another member of staff is covering that area, I experienced this several times myself and observed it happening to over clients. I felt the entertainment on ship was one of the best I’d seen over all cruises I’ve taken. With regard to restaurants, I felt I’d had better on other Norwegian vessels, in particular the layout of the Buffet I found particularly disappointing. I appreciate that with so many guests that a replication of the most popular stations is necessary, however the one off speciality areas would be better placed centrally, so that you didn’t need to walk the whole servery to obtain an item, there was also less choise in these areas. In La Cucina, used as an overspill for breakfast, I rarely saw a member of staff. My main disappointment was the overall layout of the Epic, which I feel does not put to best use the space they have. H2O which should have been a haven for anyone wanting a quieter location being adult only, had next to no shaded areas, so was just under used. I only saw the servery open on Embarkation day, and was closed thereafter. The Great Outdoors, located by the pool is the only other outdoor venue for food was so noisy and busy to be an assault to the senses. Mid deck there were large quieter areas that had little furniture available, which depending on orientation could have provided shade and quiet. To some up, I’d be unlikely to ever book another cruise on Epic, choosing one of their other ships in preference. Read Less
12 Helpful Votes
Sail Date: September 2018
I have cruised 5 times now with NCL but the Epic Voyage was our first time on a “mega ship”. It had been 8 years since our last cruise and I was apprehensive of this cruise because of the conflicting reviews I read on this ... Read More
I have cruised 5 times now with NCL but the Epic Voyage was our first time on a “mega ship”. It had been 8 years since our last cruise and I was apprehensive of this cruise because of the conflicting reviews I read on this site. I have come to the conclusion that my expectations of a cruise differ dramatically from some people’s and I what I consider to be normal, other people take issue with. My husband (59), myself (53) and our daughter (21) shared a mini suite with balcony cabin. It had a crazy amount of storage, had a bath tub and balcony. My only criticism is that the pull out sofa is not really suitable for an adult – it is very small. Otherwise everything was great in our cabin and our Steward, Randolf, was excellent. The free entertainment on the ship (we did not do Cirque Dreams) had something for everyone and was excellent – both Priscilla Queen of the Desert and the Beatles tribute band were great. If you want to ensure that you get a spot for Priscilla, book before you board. Otherwise, you may not get a seat. We took two excursions with NCL (Pisa and a Taste of Tuscany and Pedal Palma – both were excellent. We did Mt. Vesuvius and Pompei with Viator (wasn’t thrilled with their service). The itinerary is fantastic! We chose the Unlimited Beverage package which was worth every penny. I have read many mixed reviews about the food. We are in Vancouver which has excellent restaurants so our standards are very high. I thought the food was a solid 8/10 on the Epic. The service was sometimes slow but there was a lot of new staff. I was in no hurry – the evenings are long to fill and lingering over dinner was just fine for us. The waiting staff were for the most part, kind and friendly. Although the ship is huge, it never felt crowded for the exception of the breakfast buffet – hard to get a table most times. I highly recommend the Epic’s cruise to the Mediterranean. Read Less
2 Helpful Votes
Sail Date: September 2018
The Norewegian Epic was recommended by a travel agent. We flew to Barcelona, Spain a couple of days earlier to tour and explore the city on our own. Boarding and disembarkation went very smoothly, the highlight of our Epic experience. We ... Read More
The Norewegian Epic was recommended by a travel agent. We flew to Barcelona, Spain a couple of days earlier to tour and explore the city on our own. Boarding and disembarkation went very smoothly, the highlight of our Epic experience. We were not wowed by the overall dining experience. I have had better food and service on other cruise lines. Only one time a party of four went to The Taste for lunch. Our waiter was horrible. Others that came after us got service and we had to continue making requests for our beverages and appetizers. The waiter disappeared for long periods of time and the next table over also complained. When some, not all, of our appetizers arrived, they were not good. My wife ordered nachos. The chips had gone limp and soggy and the food toppings were lukewarm at best. We got up to leave and told the restaurant manager (?) why. Our room steward, on a few occasions, only left us one coffee cup. Once, he did not leave coffee pack replacements. One day we left at 7:30 AM for an excursion and I turned the hallway dial to “Make Up Room.” We returned at 2:30 PM and the room had not been touched. We had no unused towels, an unmade bed, and the room service tray was still in the room. I complained to cruise services and was told he had until 3:00 PM and that he had 15-16 rooms to service. If true, it appears there have been cost cutting cutbacks in stewards and the demands on them are too high. Anyway, it was unacceptable that our room was not made up that late in the day. The Spa provided my wife and me with massages. That was fine, but there is too much up selling of products. I realize they are profit centers, but it's over the top. We came for rest and relaxation, not to be urged to spend more money. I believe the internet package cost is too high. The internet speed is OK, but not great; certainly not for the price charged. The room size is absurdly small. We liked the separate toilet, shower, and sink allowing for us to get cleaned up without having to wait for the other to clear the bathroom. But the rest of the room is inadequate. When my wife was sitting on the chair doing her makeup, I had to roll across the bed to get past her. There is no coffee table in front of the sofa/loveseat as other cruise ships offer. There is no place to put the room service tray as in the past. Four couples came together for this cruise. We got adjacent rooms with the intention of having the balcony partitions opened so we could enjoy morning coffee or evening wine together. We were very disappointed to be told NCL does not open the partitions unless a minor child is next door. Other cruise lines always open the partitions. The entertainment is fair, but not great. We believe many shows such as the shipboard singers/dancers and comedian were very short. We are used to nightly shows of mixed variety in the ship's theater, often with some guest celebrities. It was not the case on the Epic. The Howl at the Moon dueling piano singers were entertaining. One singer, Isabel Commandeur, was outstanding. She needs to be in a larger venue. Overall, the group of eight that traveled were disappointed with NCL and none of us will be traveling again with the cruise line. Read Less
2 Helpful Votes
Sail Date: September 2018
Very good value, a package deal with cruise and airfare! Beautiful ship but almost too large! All the ding rooms were wonderful, with amazing wait staff and we liked the free style dining. The longest we waited for a table was 20 ... Read More
Very good value, a package deal with cruise and airfare! Beautiful ship but almost too large! All the ding rooms were wonderful, with amazing wait staff and we liked the free style dining. The longest we waited for a table was 20 minutes! On the down side we found the elevators very slow and usually full when they did stop on our floor! Also quite a lot of children onboard that were unsupervised and running all over the place. Couldn't understand this as the ship offered a kids club for most of the day! This was a very busy cruise as we were in a port almost every day and doing a land tour. Too tired to see the shows at night but what we did see was excellent entertainment! we probably would cruise with Norwegian in the future! Being handicapped & using a cane, I found that all the staff were very helpful, wish I could say the same for some passengers! I was constantly being knocked about on the pool deck, just couldn't go fast enough for some people! (where are our manners in 2018?) All in all a very memorable trip! Read Less
4 Helpful Votes
Sail Date: September 2018
This was our first cruise which we did for our 25th Wedding Anniversary. Embarkation and disembarkation was really smooth and very quick (about 15 mins at check in). The ship was very clean and our cabin (a balcony) was spacious and the ... Read More
This was our first cruise which we did for our 25th Wedding Anniversary. Embarkation and disembarkation was really smooth and very quick (about 15 mins at check in). The ship was very clean and our cabin (a balcony) was spacious and the steward Bernard was always available to assist and very friendly. Dining in the complementary restaurants was fine and the food and service was very good. We ate in one of the speciality restaurants (Le Bistro) which was wonderful and the food was delicious. We went to two shows Priscilla Queen of the Desert and Burn the Floor both very good but very different. The ports were the main reason we chose this cruise as it visited all the places we wanted to see. We had excursions to Pompeii Rome and Florence and enjoyed them all. We just walked in the other ports. We would definately use NCL again. Read Less
1 Helpful Vote
Sail Date: September 2018
Epic indeed! The ship was full to capacity but I did not experience any delays (embarkation/disembarkation, elevator, restaurants, services, bars) Of course we had to get in line but the line moved quickly. I brought walkie talkies ... Read More
Epic indeed! The ship was full to capacity but I did not experience any delays (embarkation/disembarkation, elevator, restaurants, services, bars) Of course we had to get in line but the line moved quickly. I brought walkie talkies expecting that it would take forever to walk from one end of the ship to another and needing to reach each other but we only used it the first 2 days. The ship was easy to navigate and good signage at every elevator. I stayed in a family balcony stateroom on deck 12 with my 3 sisters and it was comfortable with adequate storage space. Privacy was not an issue for us but it may be for those who are not as close. Dining was great in the Manhattan where we dined about 4 times. Taste was also delicious as was the Garden Café and H2O Spice. O'Sheehans was not a good experience. I order the corned beef hash and it was very dry and very salty. Tiny cubed potatos and beef, no onions or spices. All the bars were terrific, we got the drick package and it was worth it. No lines anywhere - again, a full ship. Waiters constantly refilling your beverage of choice. Excursions we did outside of NCL and paid half for the same tours.. Customer service was second to none. I read the reviews on this site prior to cruising and was hesitant but I'm glad I decided to go forward with my plans. We all had return flights at 10am and was able to make it to BCN airport by 7am via taxi and we carried our own luggage - do not check them in with NCL for disembarkation, it just delays your exit. Only 1 issue is the lighting in the cabin was dim for my preference. Read Less
1 Helpful Vote
Sail Date: September 2018
We went on this cruise to celebrate our 40th Wedding Anniv.. We had a wonderful cruise, the ship is big so there is alot of walking to get to venues . The specialty restaurants were delicious , fyi they are now ala carte. We truly loved ... Read More
We went on this cruise to celebrate our 40th Wedding Anniv.. We had a wonderful cruise, the ship is big so there is alot of walking to get to venues . The specialty restaurants were delicious , fyi they are now ala carte. We truly loved La Cucina , it is at the front of the ship and we had the perfect view of a magnificent sunset!! We went on 5 excursions that we booked with NCL, very long day's but they were very good , we had great tour guides , Lots of walking and long bus rides, but that's the price you must pay to see such beautiful places. We truly loved the Sorrento, Amalfi coast tour and boat ride to Salerno across the bay.Florence , Monte Carlo + Monaco were truly breathtakingly beautiful, i have wanted to see Monaco my whole life and was not disappionted Majjorca was lovely , nice warm water+ great sangria!! Read Less
1 Helpful Vote
Sail Date: September 2018
Check in at the Barcelona port was relatively easy. Took less than an hour total from when we got there and when we were physically on the ship. You enter the ship in the casino area, so it's tacky and smells like smoke but don't let that ... Read More
Check in at the Barcelona port was relatively easy. Took less than an hour total from when we got there and when we were physically on the ship. You enter the ship in the casino area, so it's tacky and smells like smoke but don't let that get you down, it gets better. Room was fine, balcony was great (I saw 4 shooting stars at night!) and there was a lot of salt all over the balcony that I wiped down. I agree the room's bathroom is not great, and the bathroom door can rattle so you have to be very precise making sure it's in a good spot not to rattle all night. The couch in the room takes up too much space- we never sat on it, but that's being picky. Room was clean, and attendant was great- laid back but happy to provide excellent service. There are two smoking areas- one in the casino and one near the family pool. Other than that no one should be smoking on the ship. Also note- they give you a shampoo/conditioner combo that is not that great- fine for a week but if you prefer to have your own stuff then you should bring what you want. Bring a USB charger/outlet. Our room manager gave us extra hangers upon on our request. We downloaded the app, tried to familiarize ourselves with the ship. You can use the app even if you don't have any wifi package. They really should have a ship map available on the app, or show you where your reservations are- so the app could use some work, hopefully that will improve soon. We wanted to watch NFL but they didn't show any of the games - they showed European Football. They also show cruise-event shows that can be embarrassingly hilarious. The "Mr. Sexy Legs" competition that we didn't see in person happened to be on the TV, so did a couples show and a dance show from the ship- funny and awkward stuff, if you sign up to be a contestant, just remember you might be broadcast to the entire ship! Dining was fine, better than I could make for 4000 people. Buffets were to be expected and main dining was nice but forgettable. The Manhattan Room had live music so if you like that I recommend heading there. Teppanyaki was pretty much the same you would find in any American Teppenyaki restaurant. I loved the freestyle dining though. I would sail NCL just because of how great the freestyle dining is, eat when you want. Also, they have dress codes such as no shorts in Manhattan but it's more of a suggestion and they let plenty of people in that were wearing shorts. We liked eating at O'Sheehans after an excursion, they are open all the time and the servers were fantastic. We never had to wait long for any of our food. Entertainment- as a former entertainer, I make sure to catch the shows. Priscilla Queen of the Desert (Epic Theater) was hilarious and I loved it- that cast has a damn good time out there, costumes and makeup are fantastic. If you have a sense of humor, make sure you check it out. Burn the Floor (Epic Theater) had some amazing dancers, Cirque (Spiegel Tent) was pretty good but very limited in what they can do, it's more like a few interesting acts, and if you sit close you may get wet because one guy has a weird bathtub act- Food was not good for the Cirque show, they just asked if Surf and Turf was good (I said yes) and that's what you get- no other choices unless there was a dietary restriction but they probably would have accommodated if I wanted something else. My favorite entertainment though was the Beatles cover band "The Epic Beatles". I wish I knew about these guys so I could have checked out all their shows, I was only able to catch 2. These guys were phenomenal and fun, my favorite was the one who played John Lennon- extremely talented, I wish I knew who he was. They play in the Cavern Club and had a show in the main Epic Theater (plenty of seating for this). The Cavern Club is pretty small and you had to get there at least 45 minutes before the show to get a seat. Otherwise you were stuck with a bunch of people off to the side hardly able to see anything. I think they could improve the seating in the Cavern Club or take away some of the large seating so more people can stand in there. A few folks got up to dance and it was a great time for all of the Epic Beatles shows. I liked the Beatles show so much I actually went to find all my old Beatles CDs and they have now made their way to my car so my kids can learn all the songs. (It's way past time for me to take out the Hamilton CD when my 4 year old knows the words) We paid for the spa pass and I think it was worth it- however I wouldn't do the spa if I had kids with me since you wouldn't get as much time to be in the spa. Spa was clean, had great showers, and a balcony in the back. The Mandara spa staff will walk you through everything spa has to offer. This cruise only had one sea day- we used Italytours.eu for our Best of Rome and then Best of Florence/Pisa days. This is a small family company that relies on Cruise Critic and word of mouth to get customers, so they really want travelers to have a good experience. I would definitely book with them again, everything went smooth and was as expected (they give you a lot of heads up info beforehand). The drivers and tour guides were friendly, knowledgeable and patient with us tourists. One of our drivers had free wifi in his car, so that was a hidden bonus. For Cannes and Palma de Majorca we wanted to have easy days. Cannes we just took their little train tour around and then walked around the area/checked out the yachts. Since we were lazy this day, we just took a later tender, they run often. Other people took the train to Monaco but we didnt have that ambition in us. For Palma de Majorca we took a taxi to Palmanova- a beach about 10 minutes away. Heads up - people in Spain aren't afraid of being naked so act cool. We rented chairs and an umbrella there (total about 14euro cash), there was also a nearby bar that we could grab some drinks at. Fantastic weather and taxis easy to get. The service is great on the ships- the people we met genuinely seemed to like being in the service industry and making sure our vacation was wonderful. I used the laundry service -they had a midweek special for a bag of laundry for about $20- ask your room manager for info if you don't see it. Disembarkation- if this was my first cruise I would have been very confused. We received no information on disembarkation and trying to get anyone on the phone is very hard. So when I finally got the info from Guest Services- you have to either take all your stuff off with you, or pick up some colored tags at Guest Services that have a designated disembarkation time for example 7:30-7:45am (and have your luggage outside your room midnight the night prior)- however if you don't make the exact time you'll be fine as long as you're close to it. We were late because we had breakfast. They just have the luggage waiting there when you do get off the ship. Taxi line is long but not horrible. We stayed in Barcelona and even though there are warnings about pick pockets, I felt very safe throughout the city and while using the subway. As for the whole experience- I would sail this ship again and I would sail NCL again. My preferred cruise line has always been Disney but if NCL has the price, entertainment, and destinations I'm interested in I will use them again. Read Less
1 Helpful Vote
Sail Date: September 2018
Cruise departed out of Barcelona, great city to explore before the cruise! We did a wine and tapas tour and did a lot of exploring the city! We got on ship around 2pm and embarkation took five minutes and we were on the ship it was so ... Read More
Cruise departed out of Barcelona, great city to explore before the cruise! We did a wine and tapas tour and did a lot of exploring the city! We got on ship around 2pm and embarkation took five minutes and we were on the ship it was so easy! Clean ship,great service, Food just ok in main dining room, but very good in speciality restaurants, we did Carney’s steak house, Le bistro (French with fantastic service) and the Italian, which had a perfect location during the ships sail away (6:30 reservations) Fantastic ports, enjoyed all...... Naples, Rome, Florence, Cannes and Palma de Mallorca! We chose to do tours privately in Italy and was well worth it! Cannes was a great beach day and fun to walk around town! Mallorca also great to walk around, go to beach or do a hop on hop off bus tour! The worst part of the trip was the cabin! The architect who designed these cabins DID NOT think about usability! We had a balcony room and to brush your teeth you basically had to sit on the bed! The shower was a little tiny closet which was located at the cabin door literally it was not in a bathroom in fact there was no bathroom, everything was completely separate, then a tiny I will call it a closet again with a toilet in it, one step from the bed. If you are at all a big person you will not be comfortable on this ship because of the cabins! We traveled with one other couple all four of us are in our 50’s and traveled quite a bit. Debarkation was also easy and fast! We chose this ship specifically for the ports and all ports were great! Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.9
Entertainment 5.0 4.1
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.9
Value For Money 4.0 3.6
Rates 4.0 3.7

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