11 Helpful Votes
Sail Date: November 2017
Apologies in advance – this is going to be quite a long but hopefully balanced review. To cut it short, if I was asked about whether I’d cruise on the Spirit again, the answer would be ‘probably not’. Not because ... Read More
Apologies in advance – this is going to be quite a long but hopefully balanced review. To cut it short, if I was asked about whether I’d cruise on the Spirit again, the answer would be ‘probably not’. Not because of the ship itself - we knew it was older and would be a little worn in places, but it was charming. Rather, our reticence reflects some of the issues we experienced. Similarly, it would take some persuasion before we booked another Marella cruise unless we could be assured that their other ships had a rather better offering that that we experienced on the Spirit. There were plenty of positives so not all moans and groans. Our flights were on time and uneventful although the hand luggage allowance on TUI is unnecessarily low – lower than I’ve experienced on other airlines and something that lots of passengers similarly complained about. It’s certainly a budget airline with limited space and no frills but then we knew that. Things were well-organised on arrival and our embarkation to the ship was quick and hassle-free. The ship itself was charming. A nice size with plenty of space and facilities but without feeling like a characterless ocean-going apartment complex. We should also mention the shore excursions - these were well-priced and good value compared to other lines. Our suite (119) was large and comfortable with lots of storage space and a great bathroom (of which more later). Not sure why we could only have cream in the room with the tea and coffee making facilities though – milk would be much better for tea drinkers so we resorted to taking some from the Lido buffet each day and keeping it in the fridge. For those wondering about the suites, I’d say they are worth the price of the upgrade – very spacious and quiet. You get the safe included (rather than paying extra) as well as a few perks like quick check in, some ironing and a free room service breakfast. You also know you’re going to get a proper king size bed rather than risking an L shape twin configuration if that’s important to you. Elemis products in the bathroom were much nicer than a wall-mounted detergent dispenser. Our cabin attendants were great too – the ship may be old but the cabin was spotless and well-maintained. And we loved the nice line in towel-folding courtesy of Valentina. Shame that some of our towels were well past their use by date though - I didn't really want to receive a clean towel with someone's mascara stains on it. However despite the best efforts of the crew, there are some issues with the ship that require urgent remedial attention. The plumbing system is one – we were not impressed when we realised that when the people next door were showering, their waste water (and some lovely drain smells) was coming back up through the plug hole in our bathroom. If we put the plug in, the pressure was strong enough to move it out of the way so that didn’t work and the base of our bath near the plug hole was covered in dirt and scum after next door’s ablutions. Despite repeated attempts over a couple of days, the plumbers on board were not able to properly resolve this problem although to be fair the staff at reception were genuinely concerned and did what they could to try and get things sorted out for us. I don’t think our cabin was an isolated incident though. I’d read another review which mentioned a strong smell of urine when entering parts of the ship, which I had assumed was just an isolated complaint by someone who was particularly sensitive to such issues – but sadly I have to confirm they were right! We avoided one of the lounge areas completely for the whole cruise because of this. There must have been a previous leak on to the carpets in that area, but the clean-up had not successfully got rid of the underlying vague stale background smell – not a good first impression when we were wandering around the ship on the first night. Others have commented on the notorious shudder of the ship, even when docked. Well it was certainly noticeable - in particular in the Horizons Bar on the top deck - one of our favourite venues but you'd not want to go there with loose fillings! I suspect that whatever is causing this is too expensive to put right though, so if you want a completely smooth sail, go on another ship. Nevertheless we enjoyed some great company and met many lovely fellow passengers with whom we'll keep in contact. I wish we could say the same thing about some of the crew. We’d heard so many good things about how friendly the crew were on the Spirit and we did experience some of that; but on more than one occasion we encountered downright rudeness. Perhaps it was to do with being the final cruise of a long 9 month season, but we were surprised. Staff working in bar areas in particular seemed to be over-worked and weren’t at all friendly – perhaps they didn't have time to be given how few of them there seemed to be, but this was very different from our previous experiences on CMV (Magellan) and Cunard (Q Victoria). We were also surprised - and not in a good way - at the quality of the food, having read other glowing reviews. Our room service breakfast included croissants that had either been stored too long and gone off, or been made with rancid butter – very unpleasant indeed (again, to be fair, reception dealt well with this when we informed them). Forget healthy cereals for breakfast - there were no sugar free options. Dinners in the Compass Rose never quite hit the mark and although individual dishes were OK, we never had a complete meal that was good from start to finish. Sadly it was the mains that were usually the weakest link – cheap ingredients and gloopy sauces that gave off every indication of having come from a packet mix. A meal in Scirocco’s was similarly disappointing – I’d never before had a lamb shank that was tough and chewy with no sauce. But I have now. This was without doubt the worst food we’ve experienced on a cruise. We expected Cunard to be much better and it was – it should be given the price you pay – but we thought Thomson/Marella would be a match for CMV. Sadly we thought wrong – on the Magellan our meals were always at least good and sometimes surprisingly so; on the Spirit they were adequate, occasionally veering towards good in parts. The food was nowhere near as good as you’d get from a decent pub let alone a good restaurant. Suffice to say, the best food we had on this trip was the meals we ate off the boat. On board, it’s probably best to make wise choices from the Lido buffet rather than have high expectations from the restaurants. We had the AI drinks package that was included at the time of booking, and the house wines were good – the red in particular – so no problems there. House spirits were OK too, and you could always upgrade to something better for a small extra charge. People seemed less happy with the beer choices but that wasn't an issue for us. Cocktails were best avoided though – weak, watery and unimpressive, they were probably made with cheap mixes and were only vague approximations of what they could have been. There were some good entertainment options available. Strum Jam are very talented and I can see why they command such a following. Singers in the main shows were better than we’ve experienced on other cruises although the shows were let down by bland and unadventurous choreography – we got the sense that the team were talented dancers but they hadn’t been given the choreography to let them show off their skills. It’s a shame the shows were to backing tapes (again an area where CMV does better with a good live band in their main theatre) and the music offerings around the ship were limited to (mostly) rock and some jazz. An area with a bit of classical music like we had on the Magellan would also have been nice but that wasn’t on offer here. So, overall I can see why people love the ship – but it needs a bit of urgent plumbing work while it’s in dry dock over the winter. I don’t understand the comments about how good the food is though – it really isn’t. This felt like a cruise where costs had been cut to the bone and we were glad to get off after the week had passed. Thankfully we had another three days in Paphos in a lovely hotel (The King Jason, owned by the Louis company who ironically also run the Spirit on behalf of Marella) where we experienced the kind of service we’d hoped to receive on the ship. Hopefully our experience was unusual and perhaps affected by the fact that we were on the final sailing of a long season but, with regret, despite its charm the Spirit is probably not a ship we’d travel on again unless we knew that Marella had upped their game quite considerably. Read Less
6 Helpful Votes
Sail Date: November 2017
From the minute you embark to the moment of disembarkation the service exceeds your expectations. This is one of the most friendliest of ships and the crew go out of their way to ensure you have a good time. The ship is in much need of the ... Read More
From the minute you embark to the moment of disembarkation the service exceeds your expectations. This is one of the most friendliest of ships and the crew go out of their way to ensure you have a good time. The ship is in much need of the refit which is being undertaken over the next few months. The entertainment team are exceptionally good and the energy and enthusiasm is infectious. The food is varied and you have a choice of the Lido restaurant (for casual dining) and the Compass Rose for waiter service and then there is Sirocco's (a la carte and well worth the £20 supplement), we ate there 3 times in one week. Our cabin 201 was well serviced and in an excellent position facing forward and under the bridge on deck 6. We did this cruise not necessarily for the ports of call, as we had been to them before, but because it was the last Thomson cruise out of Limassol. Please come back soon we will miss you. Read Less
2 Helpful Votes
Sail Date: November 2017
Have been on a Thomson cruise before and it wasn't too bad ( a few years ago) however this time round definitely big changes noticed. The quality and choice of food has been reduced. Cabins haven't changed at all - very old and tired ... Read More
Have been on a Thomson cruise before and it wasn't too bad ( a few years ago) however this time round definitely big changes noticed. The quality and choice of food has been reduced. Cabins haven't changed at all - very old and tired looking, not cleaned properly. Good points: 1. Nice friendly waiter staff 2. Enjoyed the stop at Israel 3. Captain kept everyone updated re: weather at sea 4. Public toilets very clean 5. Getting on the ship and checking in was very quick and easy, as was the bus transfer from the airport Bad points: 1. Ship is very old looking from the inside - cabins etc. However well maintained on the outside (they were painting the outside of the ship whilst we docked) 2. No fridge in lower deck cabins - which meant I had to store my medication in a relatives room on deck 9 who had a fridge 3. On being shown to our room, staff not helpful at all. The beds were twin, so we asked if the beds could be moved together to make a double (as per previous cruise) and they said yes thats fine, but we had to move the heavy beds and bedside lockers ourselves!!! 4. Mini bar not refilled every day. Actually after the second day they removed all the mini-bar drinks. We used one can of coke, and got harassed to sign the in-room tab (which we had all intention of signing) - but please leave a pen in the room if you want us to do this! No rooms had pens or paper. Credit card details were taken on arrival so its not like we were not going to pay for what we used. 5. Pool is disgusting. Not clean at all, very small. Pool on upper deck even worse, as was the 'whirlpool' - small plastic tub, max 4 people can fit. 6. Signage on ship. Clearly marked that there is a 'video arcade' on deck 8. So we (7 of us) all went to deck 8 to find it. After much walking around in corridors following signs, we couldn't find it. Bumped into the 'Cruise Director' on the same floor, so asked him to show us where it was. He said 'well if its there, it will be near the kids club'. So we went back, thinking we had missed it, but again couldn't find it, so went to deck 4 to check with reception as Cruise Director had disappeared. Reception seemed confused about the video arcade, so we pointed out the signage. Again they were confused. At this point we asked what the role of the Cruise Director was, and she said 'to know about entertainment'. Manager overheard us, so came to talk to us. She spent the first 5 mins explaining the history of the ship (which I didn't care about at that time) and then why people book with Thomson/TUI (again, I didn't care, I just wanted to know where the video arcade was and why the Cruise Director/reception didn't know). After much pressing, she admitted that the video arcade was closed down 2 years ago and they handout blocked off the signs on each lift entrance. How annoying! Also, shouldn't the cruise director had known this, since he is responsible for 'entertainment'?? He could have just shown us to the video arcade also, instead of having 7 adults walking around on deck 8, when the walls to the rooms are very thin and the passengers could be resting. She manager then proceeded to try to encourage us to book another cruise. Very, very annoying. 7. Wifi. In this day and age, the ships charge for wifi is so expensive and unreasonable. Something like £15 per hour and £24 for 24 hours. 8. Excursion desk not open regularly 9. Limited information about our overnight excursion to Israel, for example the hotel we will be staying at. Didn't know this info until we arrived at the hotel, and the excursion desk staff had no idea. 10. 'Cinema' shows same movies as the cabin TVs! 11. Stop off at Crete = pointless, all excursions booked up and limited things to see/do Read Less
1 Helpful Vote
Sail Date: November 2017
Having cruised two years ago on the same ship we decided to take the opportunity to go this year. I must say that again the Staff, Food and accommodation were very good. This is not for everyone as it equates to 3* but as the price was ... Read More
Having cruised two years ago on the same ship we decided to take the opportunity to go this year. I must say that again the Staff, Food and accommodation were very good. This is not for everyone as it equates to 3* but as the price was very affordable it was good value for money. The ports that we stopped at were good cities/ towns and the cruise liner offered good trips at each stop. Unfortunately this was the last cruise that left from Limassol, although next year the ship starts in Spain. Please be aware that if you wish to visit Jerusalem & Bethlehem while in Israel it is a long day and very busy with all the other trips. I was very disappointed with both cities but I was glad I went and experienced the sites. What always made our day was the greeting we received when returning back on board suffice to say that the staff were amazing. Read Less
3 Helpful Votes
Sail Date: November 2017
Hi, We are regular Thomson cruisers, (Marella Cruises) as it is now named, We have been on several of their ships, both past and present. However we had not sailed on the Spirit until November this year, when we booked the Ancient ... Read More
Hi, We are regular Thomson cruisers, (Marella Cruises) as it is now named, We have been on several of their ships, both past and present. However we had not sailed on the Spirit until November this year, when we booked the Ancient Affairs cruise, this originally should have been the Sprit's penultimate cruise before being taken out of the fleet due to her age. Thomson/Marella reversed the decision apparently as a result of customer power, and reprieved her for at least one more season. We were on her sister ship the Celebration in March this year for a 12 night repositioning cruise from Dubai to Jordan. As usual the Celebration came up to our expectations on every level, So it was no problem to sign up for the Spirit, which had as good a reputation in some reviews as her sister. Both have Horizon bars, Broadway Show Lounges, and other bars and Lounges of identical size and location. However we did notice that the All Inclusive package had shrunk somewhat between our March and November trips. In March we had draught Lager, Cider and Bitter. this time only draught lager was available. The cocktail list was much shorter also, charges had snuck in for a number of things that had previously been included, plus others had disappeared completely. The food choice in the Compass Rose Restaurant appeared to also have been reduced, less choices per course, although as usual the Waiters and Maître De's were brilliant and entertaining. She was due to have one further Cruise after ours, then laid up for 3 months, the crew going home for a well earned rest during that time .However a few confided that they weren't sure if they were going to be offered their jobs back. We enjoyed the Jerusalem/Bethlehem excursion, although it was a full on 10 hours trip it was worth it just for Jerusalem and the wailing wall, however Bethlehem not so much as the Church of the Nativity is cloaked in scaffolding and plastic sheeting, of course such an old building has to be maintained, but Thomson forgot to mention this when selling us the excursion. Only other criticism was that the Reception Staff were incredibly disinterested in sorting out anticipated issues with our transfers to Thomson Hotels on Cyprus as part of the Cruise and Stay package. The anticipated issues did come to pass, resulting in a large group of us not having any transport for an hour after leaving the ship at the appointed time. The minibus driver who turned up didn't know the location of our Hotel in Paphos, having to ask directions at a car hire office. The Hotel 'The King Jason' was fantastic; and will be reviewed separately Read Less
1 Helpful Vote
Sail Date: November 2017
My wife and I plus our two children (aged 32 and 21) enjoyed an excellent cruise on this old ship in the second week of November. We flew from Bristol to Paphos and then visited Alanya, Marmaris (both Turkey), Heraklion (Crete), Ashdod ... Read More
My wife and I plus our two children (aged 32 and 21) enjoyed an excellent cruise on this old ship in the second week of November. We flew from Bristol to Paphos and then visited Alanya, Marmaris (both Turkey), Heraklion (Crete), Ashdod Israel (two days). THE SHIP This was our fourth Thomson Cruise (previous Emerald, Celebration and Sprit) so we knew what to expect. See my previous review of Canaries Cruise on Spririt in Nov 16. This is important because the experience is somewhat different from what you get on the big, new ships. Spirit is an old ship (it was due to be sold this year but is now being kept on another year) and you can see that in the somewhat tired décor (e.g. missing tiles around pool), small technical issues and noisy engines. If this sort of thing is important for you, look elsewhere. The positives for us: • The ship is smaller and hence easier to get around • Although the tight budget for meals shows in the sort of cuts of meat used , the food is good overall. • If you want a bit of luxury book the Sirocco Restaurant for just £20 each per night (menu there includes steaks, lobster and beautifully served). • Wonderfully friendly and helpful crew – and plenty of them so food and drinks also served quickly. • Good musicians in the two excellent house bands. Stage shows were to backing tracks though with good singers. Comedian was good. • Great value all inclusive package – we paid £650 pp for the week including flights from our local airport, drinks and one outside and one inside cabin on a mid deck. • Despite most guests being all inclusive, no sign of over indulgence or raucous behavior. Perhaps the average age helped here – most in their 50s/60s/70s. THE ITINERARY Knowing the ship, the most important issue for us was the itinerary. Positives for us: • SE Med gave us great weather with 23C or more every day and no rain over the week. • The ports were interesting Alanya (beautiful small Turkish resort), Marmaris (smart marina and interesting town, wonderful approach to the sheltered bay). Heraklion (for Knossos and wonderful archeological museum( and of course Ashdod in Israel (Jerusalem and Bethlehem first day, Masada and Dead Sea second day). • Apart from Israel, it is easy to organize your own excursions in port. We booked taxis in Alanya and Crete and in Marmaris just walked into the town – see below. THE EXCURSIONS Alanya – a lovely surprise. A beautiful small resort, just room for our ship to dock, glorious views from the castle high above. We walked into the two (50m form the ship!), ignored the taxis clustered there (who wanted Euro50 to take us up and back to the castle) and found a taxi driver in the town who did the trip for Euro30. He was brilliant stopping a couple of times on the way up for photos and then paid our entry fee into the castle. IMPORTANT TIP. Euros are widely accepted in Turkey but govt museums and other sites like this castle only accept Lira. Fortunately our driver paid for us to go in and we then gave him the equivalent Euros. On getting back in town we then wandered along the prom and sat on the very nice beach for a while. Marmaris. We had sailed from here before but this was the first time we were able to look around. A very smart port with a new marina and shopping centre but the old town within easy walking. TIP – again you need Lira to get into the small castle. Otherwise all shops take Euros. Heraklion. Rather than pay £45 each for an excursion we found a taxi driver who would take us to Knossos, wait an hour for us (which is long enough) and then take us to the archeological museum for Euros50 for the four of us. From there you can walk back to the port easily enough. This worked very well. Ashdod. Israel was clearly the highlight of the trip. We decided to pack in as much as we could and so opted for full day excursions both days. First Jerusalem and Bethlehem. Coach took us to Jerusalem (though heavy traffic), visited Gethsemane, then Mount of Olives then dropped us by Jaffa Gate for a walking tour which took us to Church of Holy Sepulchre, then down Via Dolorossa to Wailing Wall. The Churches are relatively small and PACKED as were the narrow streets of the city but a wonderful experience visiting these unique venues. The to Bethlehem we here we had lunch (excellent lunch in very nice hotel) and then to Manger Square and the Church of the Holy Nativity. Again pretty chaotic and massive crowds packed into a small Church (some of which was undergoing internal restoration so shrouded in scaffolding). Note that Bethlehem is within the West Bank so you go through a check point from Jerusalem. No issues though as you are on a bus with guides. Second Day. Long trip (2 hours) to Masada via Jerusalem (not stopping). Masada is the ancient fortress made famous in the film of the same name. This is reached via a modern cable car – very impressive and with incredible views. Then to modern resort hotel for excellent lunch and then a chance to “float” (you can’t swim) in Dead Sea. Unforgettable experience and great to have a luxury resort facilities of the hotel for changing, showering etc. Our children thought this excursion with best day. Note. The excursions were EXPENSIVE. C £104 pp per trip – so the four of us spent over £800 over the two days. Both trips involved quite a bit of walking and over uneven ground. Some guests organized their own trip to Jerusalem – you can catch the train from Ashdod – they saved quite a bit of money. We wanted the convenience of the tour, local guides were excellent, tours included areas where it would be difficult to go alone, lunches were great - overall not bad value. SUMMARY It was a great value cruise, at a good time (late Autumn) flying from our local airport on a ship we know and like and a brilliant itinerary. Thomson is now Tui and the cruise line is called Marella but I am sure we will be using them again. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise for the itinerary which was Dubrovnik, Kotor, Piraeus, Santorini, Rhodes and Limassol. The vessel was still sailing as Thomson Spirit (changing it's name for next year to Spirit). This is quite an old vessel and also ... Read More
We chose this cruise for the itinerary which was Dubrovnik, Kotor, Piraeus, Santorini, Rhodes and Limassol. The vessel was still sailing as Thomson Spirit (changing it's name for next year to Spirit). This is quite an old vessel and also the smallest in the fleet - this is not a problem and in fact has the advantage of making her quite charming and crew are very friendly. Another advantage is that we always got a seat in the restaurant as there were ample to cater for the number of passengers. We could not fault the service received. We checked in our luggage at Glasgow and it was delivered to our cabin just after our arrival. TUI are very slick and everything went to plan. There are 9 decks on board, deck 4 has the Compass Rose restaurant which has table service but basically similar food to that on the Lido Buffet on deck 5, if you like a steak, then Compass Rose is where to go, however we mainly chose to eat in Lido buffet which has a good choice of hot and cold meals to cater for most tastes. There is a 3rd restaurant which we never used called Sciroccos which had an alternative menu at a supplement of 19.95. During the day decks 5 to 9 have outside seating for relaxing and enjoying the sun. Deck 6 is ideal for just having a walk around the vessel to help work off the are for lazing outside with most. The main entertainment provided every evening in the Broadway show lounge was superb with youngsters displaying their versatility from singing Motown, the Blues Brothers, West End Musicals and on one evening there was a comedian. In the Raffles Bar a pianist played every evening and other bars had live music bands playing which were very good. When in Piraeus we took a shore excursion to see the highlights of Athens and the guide was very informative - the Acropolis (and Parthenon) is a must see. We were able to walk to the old towns in Kotor and Rhodes as the ship berthed close by , but in Dubrovnik we took a taxi to it's old town as it was too far to walk. At Santorini we walked up the 600 steps to the village which is not suitable unless you are quite fit, but you can always take the cable car at 6 euros each way. There is an option to take a donkey ride up the 600 steps and all credit to TUI staff for dissuading visitors from doing that as it is really quite cruel. All in all we had a great time and would happily sail on Spirit again, especially at the bargain price we paid. Read Less
Sail Date: October 2017
As first time cruisers, we didn't know what to expect. Tui/Marbella operated like a well oiled cog. Transfers were smooth and the staff certainly knew how to move passengers along. The food was standard, with a few dishes that were very ... Read More
As first time cruisers, we didn't know what to expect. Tui/Marbella operated like a well oiled cog. Transfers were smooth and the staff certainly knew how to move passengers along. The food was standard, with a few dishes that were very good. We ate 1 night at Sirrocas, and found that the food was no better than that being served in the Compass Rose. The service was not as warm as we had experienced in the Compass Rose either. That said, it was a nice enough evening. The service in the Compass Rose was excellent. We always made sure that we were seated at one of Harly's and JR's tables. What fantastic waiters! They were friendly and very professional and went out of their way to make our experience a pleasant one. The wine steward, Yasser, was top of his game! How he managed to keep our glasses topped up at all times, heaven only knows! Even with so many passengers, he remembered what my husband drank. We found the excursions to be good value. Given that one is at the various ports for a limited time, unless one knows your way around, it makes sense to go an a tour. We enjoyed our trip so much that we are planning another one on the Spirit, before she is taken out of service. Read Less
Sail Date: October 2017
This cruise was chosen primarily because of its itinerary which included Venice and Dubrovnik along with the chance to visit Slovenia, Montenegro and Croatia, all of which proved to be beyond expectation. Its true what they say about The ... Read More
This cruise was chosen primarily because of its itinerary which included Venice and Dubrovnik along with the chance to visit Slovenia, Montenegro and Croatia, all of which proved to be beyond expectation. Its true what they say about The Spirit there really is a genuine friendly atmosphere throughout the ship and i must commend The Captain for changing ports to avoid a bout of bad weather as this meant i had the opportunity to view the Roman amphitheatre at Pula which is virtually complete. I went on every excursion i could pack in and was most happy with the competent and helpful tour guides in charge of us, plus the prices for these trips were good value. The Compass Rose restaurant was a pleasant experience with crisp white linen abundant and most respectful staff; i always managed to get seated by a window for breakfast which certainly enhanced my dining experience as i gazed out at the blue waters of the Adriatic. The buffet restaurant was also a success with all the hot food being truly hot along with all sorts of delicious desserts. The entertainment every evening was as good as any i've seen in my twelve cruises with the cruise entertainments director, a Mr Ted James i believe, doing a sterling job..a rather good light comedian too i must say..well done Ted. Only fly in the ointment was the final day statement of account i received early morning just 2 hours before we were due to leave the ship before 8am..amongst the 4 excursions and 5 drinks i had legitimately purchased was a charge of £238 for something i had definitely not ordered or received and as my bleary eyes cleared at the site of this stunning amount(even the cataract in my left eye seemed to diminish at this one) i realised i had to act quickly and before 6am i was at reception. Fair enough the matter was soon resolved as i was assured that an assistant had put down the wrong cabin number and landed me with the bill for someone else and i was credited back the money on my debit card;yet a nagging worry stays with me of how such an error could occur on a ship where every purchase has to be by the cabin card allocated to one accompanied by my signature on a duplicate receipt. I feel that if i had not noticed the error till i was back home then rectifying such would have been quite problematical. I'm still waiting for the promised Thomson's(Marella) email promised to all customers asking for our review/experience of the cruise but as yet it hasn't arrived. Read Less
6 Helpful Votes
Sail Date: September 2017
Where can I start to not be too over the top to praise this Cruise First off all the staff could not have done enough for us. I traveled with my disabled son and the staff called us both by our first names throughout the trip and ... Read More
Where can I start to not be too over the top to praise this Cruise First off all the staff could not have done enough for us. I traveled with my disabled son and the staff called us both by our first names throughout the trip and nothing was too much trouble So friendly and chatty...to the cabin maids bringing ice to our room every day and the bar waiters giving hi fives and joining in to dance at the late parties....brilliant touch. It says all tips included but these staff on board are agency and paid very little so I would advise tipping as you go along. Your glass will never be empty but they treated everyone the same with or without tips. They don't expect it..... Struggled on my own with my son at times and the guests were excellent too chatting and helping him. Made some lovely friends from all over the country and a few from Australia. The people on board made our holiday ....especially the entertainment team who invited my son most evenings to have a sociable drink with them as he was their age (instead of being with his mum lol) Loved Teds Tatty Bye announcements every day and `Martyn who welcomed my son into their social circle of entertainment team. Loved Ted and Georgia beautiful people. The Broadway shows were brilliant A few upcoming west end stars in the making to watch out for I honestly think coz this ship was all English guests it made it a friendly ship everyone saying hello and time to chat. I;m amazed how friendly this ship was. Excellent holiday..... its gonna be hard to beat Thomsons but sure you wont disappoint us next year. Yes booking again soon Read Less
Marella Spirit Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 4.1
Entertainment 4.0 4.3
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.9
Enrichment 2.0 3.8
Service 4.0 4.6
Value For Money 5.0 4.1
Rates 5.0 4.0

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