6 Helpful Votes
Sail Date: March 2019
I choose this cruise mainly because of the destination and from the reviews thought the ship although old would be ok. First let me say i love cruising and have done 45-50 cruises with very few complaints but honestly this cruise ship and ... Read More
I choose this cruise mainly because of the destination and from the reviews thought the ship although old would be ok. First let me say i love cruising and have done 45-50 cruises with very few complaints but honestly this cruise ship and CMV have a lot to answer for. Our cabin 216 was small and we had 1 small porthole and had paid for an oceanview. The porthole was closed for 11 days of a 15 day cruise, whilst they do it for safety reasons there were times we were docked and still it was kept closed we had ask on several occasions to have it opened. We could have had an internal cabin for some $1000 less each.The smell of diesal and the crew smoking was there for the entire cruise. The ship was full to capacity 800 in a ship this size is just not on. Everything was full the buffett was a fight at every meal to find a seat and the quality was really bad even the 3 coffee machines were continually out of order. The dining room although a little better was way below standard. I paid for a VIP package please dont do it !! the wine list is a joke there are 2 white wines and 2 red wines from there signature drinks and 2 from the standard package to choose from i couldnt believe it. They some other wines by the bottle but they had to be paid for and you couldnt get them by the glass. With the other drinks if you wanted anything that wasnt on the drinks menu you couldnt have it !!! also the system they have is that you can only order from a waitor and cant get a drink from the bar. The entertainment was an insult except a young lady soprano who was great the biggest joke was when showtime came at night and old bloke with a banjo came out and started a singalong , i had to laugh !!! the showband seriously was that bad that the singers who did individual shows they didnt even play. I could go on. Excursions altho expensive were good and well organised. This company are treating the elderly british with contempt in my opinion . Go with this ship and company at your peril and as i said i have done nearly 50 cruises and cant believe all i wanted to do was get off . Read Less
9 Helpful Votes
Sail Date: December 2018
Chose this Christmas cruise for a fun filled time including new year. Oh dear what a disappointment! Ship well past it’s “sell by” date. Seating dirty and worn out. Surprise packages from family, totally messed up Half hearted ... Read More
Chose this Christmas cruise for a fun filled time including new year. Oh dear what a disappointment! Ship well past it’s “sell by” date. Seating dirty and worn out. Surprise packages from family, totally messed up Half hearted decorations very poor quality, and repetitive entertainment.Officers disinterested in passengers,complaints . Not enough explanation of ships routine. Daily programmes either changed without notice or not included in daily news sheet. Safety on decks needed attention,unable to hear announcements within cabin therefore did not receive important information definitely felt there was a shortage of staff, ie one wine waiter for numerous dinner tables. Very long wait for drinks in bars.no notifications in cabin about charge-for water. £2-80 per bottle!! Mistakes on accounts took sometime to rectify. not enough provision for disabled people.. lifts shut down far too early on evening before departure.Overall not at all a good experience.definitly would never choose CMV again. Read Less
5 Helpful Votes
Sail Date: December 2018
We booked this cruise at the last minute for £129 per person not expecting much and this was definitely lived up to. We're not novice cruisers having sailed 20+ times with other cruise lines. Our cabin was 6'x10' and basic ... Read More
We booked this cruise at the last minute for £129 per person not expecting much and this was definitely lived up to. We're not novice cruisers having sailed 20+ times with other cruise lines. Our cabin was 6'x10' and basic is an understatement, the bathroom light repeatedly didn't work despite being fixed so we gave up reporting it, the food was awful, bland and lacking variety, the entertainment reminiscent of a 1960's holiday camp and the staff most Eastern European were unfriendly and rude. However the public areas were pleasant to sit in which is the only redeeming feature of the cruise. My husband doesn't suffer being sea sick but he took to his bed due to the ship being so unstable. The Marco Polo reminds me of a converted oil tanker, it smelt of diesel everywhere and was antiquated to the extent it can't be called a classic ship. It needs to be scrapped. We've been on cross Channel ferries that have been more luxurious in terms of exterior aopearance, food quality and cabin standards. The life jackets were grubby and in need of a good clean. Embarkation amd departure were quick which is the only positive thing I can say as we sailed from a local port 15 mins from home. I could continue with negatives but don't wish to relive the ordeal further. Read Less
4 Helpful Votes
Sail Date: October 2018
We thought we would try the Marco Polo to go to the Faroe islands. on the 5th of October 2018. Day one , We got to Tillbury car park from Wiltshire.about 11.30am ,we were told you can’t park yet go to Asta for a cup of coffee then come ... Read More
We thought we would try the Marco Polo to go to the Faroe islands. on the 5th of October 2018. Day one , We got to Tillbury car park from Wiltshire.about 11.30am ,we were told you can’t park yet go to Asta for a cup of coffee then come back .( forgot to mention there were no time stared to arrive.) so we parked in a lorry park for an hour . .OK parked on ship no one there to welcome you., found cabin . unpacked ,down to get afternoon tea .Well here we go , food was awful tea was cold .I could go on .The 8 days my wife and i found there were no wow factor we were not treated as a paying customer, special.No flowers on the taple , dirty chairs Breakfast and lunch time we were bullied in to seating rushed by waiters.Not much choices in English Food .Good factors cabin ok Trips we found ok.friendly passengers.NOT STAFF. However enjoyed the cruise. OVERALL Cruise & Maritime needs to look and take note from other cruise lines . Read Less
10 Helpful Votes
Sail Date: September 2018
I had previously travelled on the Magellan and Columbus with Cruise and Maritime and had enjoyed both trips. On this basis, I booked a 30 day cruise to Canada with my partner on the Marco Polo. Embarkation on 5th Sept at Tilbury was ... Read More
I had previously travelled on the Magellan and Columbus with Cruise and Maritime and had enjoyed both trips. On this basis, I booked a 30 day cruise to Canada with my partner on the Marco Polo. Embarkation on 5th Sept at Tilbury was chaotic and delayed. On being shown our cabin, I immediately saw that it would not meet our needs because of insufficient storage. My complaint was lodged with the cabin steward who offered extra hangers and said that empty suitcases could be stored one deck below. Upon further enquiry, I was advised that these would not be accessible. My partner has recently endured cancer treatment necessitating the use of bulky incontinence aids which added to our luggage. We were called for the evacuation drill immediately. After this, I went promptly to reception and lodged the need for more (accessible) storage. I was told that no other adjustments could be made. I then asked to leave the ship. I was advised that as it was 15.45 and the ship was sailing at 16.00 that it was too late to disembark. I confirmed that I would have to leave at the earliest opportunity at Glengariff. The receptionist stated that she would escalate my complaint to her manager. During the next 44hrs at sea, I had the misfortunate to have my initial concerns realised and worse fears confirmed. Marco Polo is described as “elegant” and “stylish” . This is misleading. Rather it is tired and dated. For example. the Marco’s Bistro carpet was soiled and sticky, the ceiling in Scott’s Bar was damaged with twisted metal and broken lights. Two lifts were unreliable ( I was stuck in one for several minutes) and then broke on the first day requiring repair. The stench of diesel on the Baltic Deck and in our cabin was all-pervading and nausea-inducing. I was advised that the ship is over 50 years old. To describe the ship as stabilised is misleading. During the crossing to Ireland, there was excessive roll even though the sea conditions were described as “slight”. I saw no stabilising fins being deployed presumably to maintain speed and fuel efficiency as seas were slight. I witnessed several passengers stumbling and numerous accidents with crockery and glasses including with the senior officers (broken glass) during the Captain’s presentation in the theatre. My nausea and discomfort when laying in our cabin were compounded by the strong stench of diesel. The food was not of the same standard as on previous voyages. Although I was not able to eat much beyond the first day due to nausea, my partner who was a chef confirmed that too much salt was consistently being used in all the dishes he tried. To describe the entertainment as “truly sparkling” is misleading. The entertainment’s director offered a comically bad rendition of an Elvis impersonation on the first night and then made a hardsell on drinks etc. The dancers were good but the material they were given to work with was woeful. Given the cramped conditions in the theatre, the first night was enough to dissuade us from going back the following evening. On the 6th, Sept I again went to reception and stated my intention to disembark the following day. Once again I was told me that my complaint had been escalated to the manager but no response had been forthcoming and he was not available to speak to me. On 7th we anchored at sea for Glengariff. Disembarkation by tender was delayed (I finally got ashore 3 hrs after arrival). I confirmed to reception that I did not want to disembark but felt I had no other option as my complaint had not been resolved. I incurred the cost of of repatiation and the disappointment of not being able to enjoy what iI had eagerly anticipated as a trip of a lifetime. Cruise and Maritme have advised me that they take 28 days to respond to complaints. I recommend avoiding this ship. Read Less
44 Helpful Votes
Sail Date: September 2017
Travel thousands of miles across storm- tossed ocean to cruise the St Lawrence River by night and see all the pretty flashing lights on the navigation aides along the length of the river. Watch burning cinders spewing from the funnel over ... Read More
Travel thousands of miles across storm- tossed ocean to cruise the St Lawrence River by night and see all the pretty flashing lights on the navigation aides along the length of the river. Watch burning cinders spewing from the funnel over the decks as we incinerate the on board rubbish and pollute the sea. By day relax on the open decks surrounded by reeking ashtrays, cigarette smoke and crew members varnishing the taffrails and re-caulking the deck under your feet as you queue for chips. Take a trip ashore in one of our skilfully manned tenders. For your enjoyment we will lose our way in the fog for an hour whilst trying to return to the ship and for thrills re-embark you at midships on the windward side of the vessel for you to experience the 2-metre rise and fall of the swell as you try to get a footing on the landing stage. Break a leg folks! Dine in our fabulous restaurant and watch as your dinner and long-stemmed wine glass slide gracefully across the table and onto the deck where the glass shatters into a hundred pieces while the waiter pours hot coffee down your neck. Have fun in your cabin trying not to cut your feet on the broken glass from the litre glass bottles of water which have slid off the dresser and smashed on the deck, soaking the carpet and your clothes that have been thrown from the open drawers of the dresser. Have fun staggering along the deck and up companionways to reach a toilet because a crew member is in your cabin bathroom replacing and sealing the shower wall. Qualify for NHS hearing aids on your return home by sitting through several of our showtime presentations by our singers. (NB. It is pure conjecture that no whales have ever been seen from the ship because the singers perfectly reproduce the whale alarm call). Finally, watch the Northern Ireland authorities emergency response as we sail into Belfast with the Red Ensign upside down and the Captain, speaking from bridge, teaches the crew some new Russian vocabulary. If you are queueing on a beach awaiting evacuation in the face of a pursuing army then board this vessel. Those are the only circumstances in which this should be done. Read Less
9 Helpful Votes
Sail Date: August 2017
I had Read so many reviews slating this ship - so decided see for myself. Big mistake! Should have avoided! Food stone cold. Restaurant rush you through your meals. 5 courses in 40 minutes! The only thing good is the drinks package ... Read More
I had Read so many reviews slating this ship - so decided see for myself. Big mistake! Should have avoided! Food stone cold. Restaurant rush you through your meals. 5 courses in 40 minutes! The only thing good is the drinks package because we wouldn't have got through this trip without it! Service appalling. No one around to serve if you want a drink in the pool area. Staff non existent in bars except behind it. Staff give the impression they really do not want to be working for this company. Thank God it was for only 4 nights. I feel sorry for people booked for two months! Cabins dated and awful. Nothing to do in the day. Disabled beware as very little facilities to get on and off at ports. Never again. Miles to civilisation once on shore. Complained but too late - they already had my money so they are not bothered. You have been warned! Read Less
15 Helpful Votes
Sail Date: June 2017
Went with Friends & wanted to visit Baltic Countries. First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again . Although the ship ... Read More
Went with Friends & wanted to visit Baltic Countries. First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again . Although the ship was old the cabins were much better than we all expected. The main area's of the ship were also kept to a good standard . The down side of the holiday was poor Organisation & training of the crew. The Dining experience was not what any of my group of 7 expected .....I have had better school dinners ... They tried to squeeze 11 people on a table meant for 8 in the Fine Dining Restaurant. When at sea no crew members seemed to be available to put out seating i.e. sun beds or cushions . Or to serve any drinks . So unless you sat in the blue haze of the smokers area . Which was by the only outside bar you had to walk to & from the front to the rear if you required a drink . The outside Buffet Bar was Also where the smokers all congregated , so again you ate your Lunch mixed with the pungent smell of Cigarettes or Cigars. The Waldorf Restaurant ( Fine Dining ) was hilarious. The idea of Silver Service is how fast they could throw the food at you . .....collecting plates before the table had finished, re-setting cutlery as you ate . Serving another Course before the table was finished with the previous one ect ect When we complained the waiter said " it was not a problem" .....we said it was .!! A five course could be served & eaten within 1 hour & 10 mins . We timed to prove it . The theatre did have quite a few good shows ...but unfortunately if you went at 7.30 for the 8 pm show You could never get a seat . Other diner sittings were saving rows of seats for their fellow travelers It was not until I made a formal complaint to the Head of the passenger services that a message was put out that seats could not be saved . Unfortunately I complained toward the end of our cruise as was always hoping it was going to improve ...More fool me . To top it all off . We were unable to pick up Fuel for our return journey ..in Russia (technical Problems) ??! So had to make an unscheduled stop ( which shortened our excursion time in Stockholm ) & Also meant for some reason which non of the passengers I spoke to could understand we had to disembark in Newcastle & be bused back to Hull a day later than expected But the joy of another day cruising was short lived as we still had to pack up & leave our cabins on schedule which meant we spent the day sitting with our belonging around us , as you would in an airport if you had a delay . Never ever use this company ever again Read Less
25 Helpful Votes
Sail Date: May 2017
My husband and I have been on several cruises with CMV and this was truly the worst holiday ever. I would not recommend this cruise at all. This was our only holiday of the year and quite frankly the cruise was terrible – full of ... Read More
My husband and I have been on several cruises with CMV and this was truly the worst holiday ever. I would not recommend this cruise at all. This was our only holiday of the year and quite frankly the cruise was terrible – full of disappointments. Not worth the money at all. The cruise destinations included the Azores, Caribbean, Cuba, Cayman Island, Dominican Republic, Jamaica and Mexico. We sailed for 35 days and were only let ashore a measly 9 times - even then we were only given 5-6 hours on land. The main reason for this was because the ship refused to pay the docking fees and we had to disembark onto rocky tender boats which took us from the ship to the docks. My husband struggled to climb into the boats as he is a little unsteady on his feet. This is not an idea way to disembark for disabled passengers. Also the itinerary changed at least 3 times –the ship was meant to stop at the Cayman Islands but did not, we only spent 1 day in Cuba when we were promised 2 days and the ship was meant to stop at Nassau but stopped in the Bahamas instead. The Cruise excursions are also a complete rip – off especially the Tropicana show in Havana. We were promised the best tickets in the house so we paid £119 each but we were dismayed to find that we were given side seats with a very restricted view. The show itself was wonderful – what little we could see of it! During the course of the cruise we discovered that all passengers are expected to pay a gratuity fee, 70% of which is retained by the CMV and only 30% goes to the staff. We thought that this was appalling and that all of it should go to lower ranking but extremely hard working staff. Also, it was not made clear how much passengers were allowed to buy in terms of cigarettes from duty free. When we disembarked at Bristol, I witnessed several passengers having their tobacco confiscated. If you enjoy sailing then this cruise would be perfect for you. But if you actually want to explore the islands listed on the cruise itinerary, then I would avoid CMV cruises on the Marco Polo! I was happier getting off the ship than I was getting on! Read Less
6 Helpful Votes
Sail Date: February 2017
Last minute deal, cheap, did no research, should have looked at reports on BBC news from 2014 it would have given some idea of what to expect. Our table staff and steward were very good but they had very little influence on standards. The ... Read More
Last minute deal, cheap, did no research, should have looked at reports on BBC news from 2014 it would have given some idea of what to expect. Our table staff and steward were very good but they had very little influence on standards. The food sometimes tolerable but in the main it was poor fare, even down to the fact that eggs had to be cooked solid in an attempt to avoid salmonella. The entertainment was of the lowest standard,3 supposed comedians in 5 weeks plus resident dancers who doubled as hosts. I do not have the time to list all of the points of dissatisfaction so people will have to make their own minds up. I will mention the fact that tendering with their lifeboats was a disaster as in Jamaica they had to build a step on quayside as the tender was to low in the water and in Georgetown they said the sea was to rough, which it wasn't, so goodness knows what would happen if there was an emergency. Read Less
6 Helpful Votes
Sail Date: February 2017
We chose this cruise because it was advertised as having two full days in Havana-at very short notice one day was cancelled and a visit to Belize substituted; not at all what we wanted. George Town visit cancelled, (Unable to bring tenders ... Read More
We chose this cruise because it was advertised as having two full days in Havana-at very short notice one day was cancelled and a visit to Belize substituted; not at all what we wanted. George Town visit cancelled, (Unable to bring tenders alongside as we were so far from shore) even though other ships further in shore were all tendering. Due to arrive Ocho Rios 07.00 hrs-finally arrived by tender at 13.00hrs-apparently the ships' carpenter had to build new steps at the landing stage. Clearly no forward planning from this company The cabin walls are so thin that every sound from next door is heard-the words from the T.V. in the next cabin can be clearly heard-the reception desk send down ear-plugs when you complain. This makes absolutely no difference and even the snores from adjacent cabins can be heard. Our cabin was at the stern of the ship and the door-closer to the outside deck was broken. For the first seven nights we had this additional loud bang next to our heads every time someone went out on deck. This is an extremely noisy ship wherever you happen to be. There is no escape from continual games and loud competitions in all lounges and bars. The 4 seats (for 700 pax.) in the library are like gold dust and we were only able to "bag" seats three times on the journey. When the weather turned warmer the noise moved up a level with all deck areas subject to over-amplified noise from the "entertainment" department. I have never been on a warm-water cruise where it's impossible to have a quiet drink out on deck. The food is adequate but the cafe and restaurant most definitely are not. We had food and drink spilled on us in the main restaurant (not the fault of the staff, who were extremely good) because too many tables had been crammed in. The situation in the cafe was even worse as they continuously ran out of crockery and cutlery. One night I had to eat roast lamb and veg. with a spoon as "everything is in the dishwasher". The standard of lectures was extremely poor-all read from scripts. We have been on over two dozen crises and never experienced anything like this. Despite complaining both on board and on our return, this company is unwilling to make any compensation for these five miserable weeks. Read Less
3 Helpful Votes
Sail Date: February 2017
I chose this because I wanted to see Cuba before it was spoilt. Ship was old, no use to disabled. Every seat in the restaurant was either broken or badly repaired. The entertainment was awful. Singers couldn’t carry a tune in a bucket ... Read More
I chose this because I wanted to see Cuba before it was spoilt. Ship was old, no use to disabled. Every seat in the restaurant was either broken or badly repaired. The entertainment was awful. Singers couldn’t carry a tune in a bucket and the three “comedians” we had all told the same jokes to different degrees of bad. The ship rocked and rolled even when tied up in port. One night was particularly bad and I was the only one on our table for ten who rocked up for dinner; the dining room was practically empty and it still took over two hours to serve me. The food was ok but, extremely small portions and an excess of courgettes. It was downright dangerous. The hospital did extremely well with all the broken bones. Food and drinks flew off the table and the tables and chairs flew as well in the buffet. This was about my 30th cruise (1st with CMV and last) the worst I have ever had. The painting course was very expensive although the crafters were very good value and some useful items produced. No launderette. Very few pubic toilets. I rang them to take me off their mailing list - I wouldn’t go with them again even if they offered me a world cruise for free!, Read Less
5 Helpful Votes
Sail Date: January 2017
My husband booked a snorkelling tour through Cruise and Maritime with Starwind cruises St Georges of Grenada .He and others were told to be on board by 45 minutes , he set his Omega accurate dive watch . At 40 minutes when he was 2 yards ... Read More
My husband booked a snorkelling tour through Cruise and Maritime with Starwind cruises St Georges of Grenada .He and others were told to be on board by 45 minutes , he set his Omega accurate dive watch . At 40 minutes when he was 2 yards from the rear of the boat , they started the engines and left . He managed to hold his mask on and not drown in the turbulence . This was 3/4 off a mile off shore with rocks and no buildings . There was 1 other boat with divers he swam 1/2 a mile to it praying that it would not leave , and hoping he would not drown with exhaustion . The rescuer recalled the Starwind , the Captain of which said it dont matter man , and was intent on handing out the rum . The escort from Cruise and Maritime did not identify , help or even ask if medical help was necessary . The tour manager Susan of the Marco polo , was obstructive , lied and failed to help in any manner . Cruise and Maritime have apologised and offered 400 pounds for the distress caused by this potentially fatal incident and are reviewing if they may use this company ie Starwind Cruises again . All of the above is documented and we have statements of other passengers and witnesses to the fact that Starwind cruises did not carry out a head count . I have witnesses to the fact that the Cruise and Maritime staff lied , I had asked immigration officers to help us report the incident as no one was aboard the Marco Polo except the navigational officer , the officers arranged a meeting with the Shore Agent for CMV , at 8.30 pm Susan claimed she had a phone call that he was not attending , at this point he stepped forward and identified himself . Cruise and Maritime are now failing to address the issue at all , that the Tours promoted should be safe and that the escorts have a role to play in head counts etc . The ship is old , faded holes and ragged carpets , poor food , food and drink obviously bought at the ends of their sell by dates so became unavailable during the second half of the cruise . Meat was disgusting . Read Less
41 Helpful Votes
Sail Date: August 2016
Cruise and Maritime Voyages' Marco Polo has problems and we would never cruise on her again. She is old and tired, food is poor, safety and security in need of serious attention, organisation leaves much to be desired, and ... Read More
Cruise and Maritime Voyages' Marco Polo has problems and we would never cruise on her again. She is old and tired, food is poor, safety and security in need of serious attention, organisation leaves much to be desired, and Reception staff distinctly unhelpful. The only positives were the itinerary (the reason we took the cruise), shows, particularly the guest comedian, and the quizzes hosted by the dancers and singers. Old and tired? Plain, damaged walls in stair wells and corridors, scruffy carpets, a 'bistro' that has too few tables and chairs and all the looks of a 1960s greasy spoon cafe. Seating throughout the ship is worn, with cushions that gave up a long time ago. In none of the public areas could we find comfortable seating. Poor food? Sausages that consist of a puréed tasteless mush in a wafer thin casing. No need to cut, the knife just falls through. Bacon that is impenetrable to knife and fork. An 'Italian' dinner menu that was so unappetising that six out of eight on our table found it impossible to choose from. Followed the next night with a choice of steak, roast turkey and salmon. Safety and security? We have taken many cruises and have never been allowed back on board from a port visit without everything we have carried being screened. The only screening we experienced was on boarding in Leith. Anything could have been carried on board during the cruise with obvious implications for the safety of the ship and its passengers. Totally unacceptable. As for safety, the tendering at Stornoway was bordering on dangerous. We have seen tendering stopped on other cruises on lesser seas. The ship was positioned so that waves washed down her side, lifting the tender high, and then dropping them low. On one occasion the tender dropped so low that it was able to move in towards the ship and, when it rose again, it caught under the tendering platform and lifted it with passengers standing on it. Totally unacceptable: the ship could, and should, have been positioned to place the tender platform in its lee. Organisation? The excursion across Mull to Iona left without an opportunity to see Tobermory and returned 20 minutes before the final tender. It would have been quite possible for the ship to have sailed an hour later to allow passengers to have at least a brief look around the town. That would, of course, needed the ship to increase its speed a little, which would have increased fuel consumption a little, which would have increased costs to CMV a little. So it did not happen and bus loads of passengers were left disappointed. A number of passengers on our coach were also disappointed to hear the male guide announce that we should 'look forward to see if the girl is in her pool in her garden'. The member of crew who was accompanying the excursion made no comment and took no action on hearing this totally inappropriate comment. Offloading luggage in Greenock was a joke. Everyone had to leave their cabins at 07:00 and the latest disembarkation was around four hours later. The luggage was craned ashore in a cage. For much of the time only one cage was being used with luggage thrown in. The door left open on one transfer with luggage loosely piled and quite able to fall out into the dock. Unhelpful Reception staff? One suitcase, being used for the very first time, was delivered to our cabin with one of the feet torn off. Reception took no interest and no action despite the damage being reported before we left Leith at the start of the cruise. The only response was to provide a form to allow us to claim on *our* insurance. CMV and their agent took the luggage from us, damaged it, and refused to accept responsibility saying we had accepted their Terms and Conditions. Terms and Conditions that state they abide by the Athens Convention. A services access hatch in the corridor outside our cabin door was left swinging open, and so quite dangerous, throughout the cruise despite being reported to Reception and despite Reception saying it would be closed 'immediately'. If anyone is tempted to think that CMV and Marco Polo offer an acceptable cruise experience then they need to try just one cruise elsewhere at no, or minimal, extra cost. It is a wonder that the average star rating on CMV's Facebook page has reached the heights of 4.2 out of 10. Someone has been very generous. Read Less
44 Helpful Votes
Sail Date: January 2016
Sailed on the Marco Polo december 22nd(23rd) delay was due to late arrival of passengers, not weather as Captain claimed. La Coruna was cancelled fair enough but to then average only 13 Knots first 2 days then 9 knots final part into ... Read More
Sailed on the Marco Polo december 22nd(23rd) delay was due to late arrival of passengers, not weather as Captain claimed. La Coruna was cancelled fair enough but to then average only 13 Knots first 2 days then 9 knots final part into Lisbon, means not going to Gibraltar which if we had sailed at its normal cruising speed of 18 knots we could have still made easily, but of course the Captain could not then get home in Prtugal for Boxing day I suppose. Roughly half the passengers ill quite a lot with NoroVirus, food was BAD everything had so much spice in it you could not taste what the food was supposed to be. Greek Night ALL greek food NO alternative, if you didnt like it Tough you got no alternative. The staff were in the main friendly, with the exception of Customer Relations who when clients complained on Masse would not even talk to them except on a 1 to 1 basis. If you fell ill with the Norovirus you were confined to YOUR cabin for 2 whole days, and told to sign a form, if you did not sign you would be put off the ship at the next port. Entertainment mediocre at best, highlight guest comedian Al Brown who did 4 shows and surprise surprise did not even have to tell even 1 'smutty' joke to make us laugh, unlike the Cruise Director. We have cruised the World with lots of different companies, this is by far the worst and never again, so much so that we immediately cancelled our next booked cruise in April on the Magellan after hearing from some of its passengers whilst we were all berthed in Maderia. Read Less
81 Helpful Votes
Sail Date: January 2016
A COUNTERBLAST TO CRUISING Or Some Naval Gazing (Pun Intended) In our thirty years together, my partner and I have travelled tens of thousands of miles, to many different destinations, using many modes of transport; but I am ... Read More
A COUNTERBLAST TO CRUISING Or Some Naval Gazing (Pun Intended) In our thirty years together, my partner and I have travelled tens of thousands of miles, to many different destinations, using many modes of transport; but I am afraid to say that this 54 day cruise rates plum bottom of our list. The success of cruising stands or falls on its complement of passengers and in this respect I can honestly say that I have never met a more disagreeable group, and it was difficult to keep a civil tongue among such cantankerous, rude, petty-minded, boorish, boring people – obsessed with value and imagined sleights. Mean! Here I tread wearily through a minefield of misanthropy and patronization! With its pervading cooking and sanitary smells and its feel of the corridors and public spaces of a Care Home, the Marco Polo is exactly that. Not quite Salty Towers, more three star; a geriatric, floating Butlins without Ruth Madoc’s “Hello Campers!” Just Ross Roberts, our camp Cruise Director, who valiantly rallied us to our Arts & Craft classes, Bridge meetings, Creative Writing courses, Bingo, Twenty Questions, Give us a Clue – a limitless horizon of nursery school fun and frolics for geriatrics. It was like an institution and like all institutions it had its school prefects, its little Hitlers, its bullies and its selfish, self-important types; its know-alls and its know-nothings. In port for 22 days, at sea for 32 means that actual cruising alone has to be something enjoyable in itself. Let me quote from one of the daily programme bulletins – “IMPORTANT NOTICE: it has come to our attention that some of our passengers’ behaviour has been causing distress, annoyance and upset to the fellow passengers. The well-being of our passengers is paramount to the success of our cruise. If this behaviour continues we reserve the right to terminate their booking arrangements with us.” This insert appeared several times and there have even been appeals from the management over the PA. So, like a school, in the last resort was expulsion a possibility? Of course not! I experienced bullying harassment; in a bridge meeting one passenger was reduced to tears. Rudeness usually arose from petty concerns: chair reservations, queuing, behaviour at the tea stations and such like. There were, apparently, round sixteen departures from this vessel: six deaths, six emergency disembarkations and repatriations and a few so disenchanted with the atmosphere on board they left the ship early and flew home. Our geriatric float was filled with badly dressed, often overweight elderly people displaying class obsessions and mistaken perceptions of pecking orders. Many treated the staff in the most off-hand, haughty and rude manner. And there was the inevitable retreat into the tribal fortress of superiority and entitlement where I am afraid my partner and I could and indeed did not want to go. It made one ashamed of being British, and also understand why we Brits are frequently loathed abroad. The ‘whole’ is not ‘the sum of its parts’ of course; it needs only a few rotten apples to ferment the barrel. This is also manifested in the level of conversation and social engagement. Beyond, yes, the weather, the boasts of other cruise experiences, taxi stories, the petty complaints about unimportant things and the tyranny of the ubiquitous know-alls, it was difficult to engage in any meaningful way. It was a relief when someone like-minded and amusing came one’s way, and it is true, they did! We found good apples; kind, considerate, enlightened passengers on the ship of fools, who were as shocked by some of the attitudes as we were, but en masse we appeared a motley and dispirited lot creating a fairly humourless, oppressive atmosphere that was hard to work against. One had almost to warm oneself up, like an actor before a stage entry; psyche oneself into a performance! It was exhausting! It is not relaxing - and it is far too long! DISCLAIMER: this is a very personal view and I’m sure there were many here who would not recognise the picture I have painted. That the average age was round 75 should not be surprising since it can only be retirees who can afford the time and expenditure for 54 days! We should have worked that out long before we paid our deposit, but didn’t. Big Mistake! Our “shore leaves” or “exeats” as we came to call them, extending the boarding school metaphor, were not long enough. That said, and apart from two stops, we enjoyed all the places we visited for one reason or another; had a taster for further, later exploration and, in the case of Brazil, actually saw quite a lot spread across seven very different cities. I never say ‘never again’ because you never know. The Marco Polo is a fifty year-old liner, small by modern standards, at around 22,000 tons, she is shabby-chic; the food is good but institutional; everything works – just - the entertainment is frequent and, shall we say, diverting. She carries 650+ passengers and 250+ staff/crew. We had a spacious cabin on Deck 9, starboard, for’ard, under the bridge. Lots of light. Edison was our steward; a charming man from the Philippines, efficient and helpful, he works nine months of every year, has a family in Manila whom he phones more often than he sees. He speaks English well and is part of a small Philippino contingent; there others from Burma (or Myanmar as we must now call it). Most are from the Ukraine or Romania and the rest, mainly restaurant and waiting/cooking staff are from India. Philip was our table steward and hails from Mumbai; an exceptionally attentive, cheerful and nice young man who also, like many on board, has family waiting at home. They all work hard and are never deserving of some of the peremptory rudeness we saw them have to put up with; the attitudes of superiority and sublime sense of entitlement that certain types of English express! The Ukrainian staff were efficient but rather graceless. A combination of poor English, the shyness that that engenders, a distinct distaste for working so far from home, results in a rather joyless brusqueness that made it difficult to warm to those that hovered around us for much of the day! The Ship’s doctor was Romanian. Most of the troupe of dancers, singers, musicians and entertainers were Romanian/Ukrainian. Of the entertainers and their efforts, I have only praise. What an impossible task! The band, the solo musicians, the dance corps were all excellent and we were treated to an array of well costumed, well choreographed floor shows with different themes put together in an astonishing time scale. Only two solo singers were toneless and should be sent home in a hurry! As one friend opined this morning at breakfast, “Aren’t you looking forward to the end of term?”!! Lord Dismiss us with Thy Blessing All who once attended here……….! Read Less
84 Helpful Votes
Sail Date: December 2015
Where do I begin? This experience was one absolutely, without question, straight from hell. We waited for almost twenty years for our Marco Polo experience, and we cannot believe how truly horrible it really was. When they originally ... Read More
Where do I begin? This experience was one absolutely, without question, straight from hell. We waited for almost twenty years for our Marco Polo experience, and we cannot believe how truly horrible it really was. When they originally sent us the brochure for the wrong ship, after we booked a year in advance, we thought it was just an oversight. Then when our travel agent later sought to reconfirm that the cabin we had booked was a twin that could convert to a double (it was a wedding anniversary, after all!), they told us it couldn't! So we then had to fight to get the confirmation that the cabin we had booked WAS in fact a convertible one. Silly us, we chose to ignore those examples of initial company incompetence. Boy, have we lived to regret that! A month on from returning and we are still struggling to come to terms with not only a terrible experience, but a terrible attitude on the part of the company, Crusie and Maritime Voyages, who simply rejected our claim for compensation and who have tried to shut us down from social media so we cannot complain about them publicly. Their treatment of us is unbelievable! We fully intend to pursure the matter as far as arbitration, if we have to. The weather was so rough they should never have sailed. Cruse and Maritime Voyages' Captain made the decision to sail, without giving people adequate notice of EXTREMELY rough seas, or offering them the opportunity to cancel or reschedule (which would have been the decent thing to do). We left Avonmouth port twelve hours late, and we lost BOTH of our two pre-Christmas port stops! So we were at sea for three days until Christmas, in seriously rough weather - to the point where my husband, who has been a yacht racer since he was a child, and who definitely has his "sea legs" was throwing up for three days, because it was so bad. I could hardly get out of bed myself for all of that time. The weather was so bad that we could hardly stand up safely for MOST of the trip, and as mature sailers who have lived on our own yacht in the past, we undestand bad weather and when you should or not subject people to conditions that render them injured, sick, and at risk. We were more or less confined to cabin for at least seven of the fourteen days we were away, because it was simply too dangerous to move about the ship safely. All we heard for a full fortnight was the endless sound of smashing glass, bottles and crockery, and the Captain telling us "I regret to advise...". People went flying through the air and some needed medical treatment, at least one to the tune of £1000 for two infusions to stop her from feeling so sick, and there were several "code Alpha" (mayday) calls to staff regarding on-board crises, and they were running all over the ship picking people up off the floor., along with smashed plates etc. One woman fell off her chair, landed on the floor and gashed her legs open on broken glass, another, fell and knocked herself unconscious and that was FAR from all. My husband and I both helped several elderly people to move about the ship on several occasions, and when the staff shut down the elevators because of rough weather, and closed one of the only two restaurants on the ship, people had to make their way down to the lower decks for food or even just a cup of tea. So those in wheelchairs or with other disabilities couldn't get access to food or a hot drink independently. I found a lady sitting on the stairs sobbing her heart out because she wanted a cup of tea, and she just couldn't make it down the several flights of stairs to the one place where she could get one. It was just sickening. On returning to our cabin on one of the worst rough days, after an attempt to get some fresh air, we were very freaked out to find that our cabin steward had taken our life jackets out from where they were stowed in an overhead cupboard, and had left them on the window sill! What kind of reaction is anyone supposed to have, to that? The food on the cruise was extremely low-budget, tasteless mush, and we've had better food in staff canteens. The coffee was of very poor quality, and they were serving us rubbish like cottage pie, soggy pasta with tasteless tomato sauce, lumpy mashed potatoes, plain boiled rice, and beef stew. There were no hot puddings, just miniscule squares of jelly-based deserts that looked and tasted like they had come from a supermarket freezer. There were no lovely salad ingredients, just lettuce, cheap cheese and meat options, and no really nice fruit, nothing that could compare with other cruise lines' fare (and believe me, I have thoroughly checked!) - it was just run-of-the-mill stuff that you'd make at home, and to a better standard. Even the bread rolls were cheap and dry. Its not what you expect in return for more than four thousand pounds!!! The in-cabin entertainment was repetitive (a same one hour program or a movie on a continuous loop for 24 hours on all watchable channels). The on-board entertainment was mediocre, and everything was short. Many of the staff were incompetent. They didn't know who to report faults to, as I found out after reporting something three times in the same day, only to find out that reception had passed on the complaint to the wrong person who apparently just ignored it. I demanded a meeting with the Cruise Director at one point and he thanked me for being one of the few people he'd dealt with who hadn't shouted at him! People WERE shouting, and complaining all throughout, and few seemed to get a satisfactory answer to any of the complaints made. A lot of the people on the cruise paid less than half of what we did. We paid top brochure price, others paid as little as £1600 for two. To top it off, the weather was so bad that the captain made the decision to dock at Southampton at the end of the cruise, instead of going back to Avonmouth. You can imagine the uproar and inconvenience THAT caused! Many other people on our cruise had left at the first port and made their own way back to the UK at their own expense, others did it from subsequent ports. Sadly, we were not in a financial position to do that. We ended up as miserable, sick, sitting ducks. Believe it or not, there was a lot more to complain about than this, but I won't go on. For us, this was the worst experience EVER. We'd looked forward to it for so long, almost two decades. It was meantto be our dream anniversary holiday, but it was a complete and utter disaster,. Cruise and Maritime Voyages have elected to assume absolutely NO responsiblity for ANYTHING that went wrong in the cruise, and are ignoring our complaints in the hope that we will go away. We will not. That I can promise. If we have to go all the way to arbitration, we absolutely will. If anyone wants to see a copy of our complaint to them in its 10-page entirety, I will be happy to provide it, along with a copy of their reply to us. I just don't want anyone else to have the experience we had. Nobody deserves that. I wouldn't wish it on my worst enemy. Cruise and Maritime Voyages tout this ship, on their website, as a "luxury cozy ship" and they say that if customers "have enough British pounds they will be very lucky" to take a cruise on Marco Polo. We felt anything but lucky, and if that was their standard of luxury, I'd hate to see their "average", because this wasn't even that. It was very, very poor. It is interesting to note that in their rejection of our complaint they stated that they DON'T advertise themselves as a luxury experience. So they lied. And they have closed off our ability to comment on their facebook page,a nd have deleted our negative comments. They are unwilling to face any responsibility for the consequences of that horrible experience. I doubt we are the only complainants. And I doubt we will be the only ones fobbed óff. But we're not going away, and neither should anyone else who has borne the brunt of Cruise and Maritime's catastrophic "Christmas Cruise" - or any other, for that matter. I can be contacted via my website MaxineCook.com, there is a report about our experience with Cruise and Maritime Voyages under the Soapbox menu option, and I will respond to emails reagarding this, if doing so will stop anyone else having such a hideous, rip-off experience. Read Less
26 Helpful Votes
Sail Date: December 2015
Embarkation because of cabin number was fast and easy, there were three adults in cabin, which was roomy and comfortable. Things started going downhill fast. Sailing was delayed till next morning, plenty of rumours why bad weather was main ... Read More
Embarkation because of cabin number was fast and easy, there were three adults in cabin, which was roomy and comfortable. Things started going downhill fast. Sailing was delayed till next morning, plenty of rumours why bad weather was main reason. Two ports of call cancelled (La Corunna and worst of all Gibraltar) ship docked in Lisbon instead. The Canary Islands were fabulous as always, Madeira was excellent but had to go ashore by tender, the standard of seamanship was appalling, farcical really and not fit to crew passenger liners. Our cabin steward (Denis) was fabulous, but rest of crew were sulky, unsmiling, rude and completely unprofessional. Don't bother with drinks package unless you are an alcoholic lol. We think the wine waitress in the restaurant thought she was paying for it herself and was really mean with the servings. The bar ran out of Bailleys, gin and lemonade so quite a lot of cocktails could not be made. Food left a lot to be desired and only Luke warm. How can anybody make jelly with absolutely NO flavour (Marco Polo chefs). TheMarco Polo was a sturdy ship, we hit some really rough weather. Public areas always full, not enough seats anywhere. Too many people on board. Will never sail with Cruise and Maritime again. Read Less
25 Helpful Votes
Sail Date: September 2015
Marco Polo 2015 Canadian Centenary Cruise (34 days) This is our subjective opinion, we are in our late 60,s and being possibly 15/20 years younger than the average person on board. First impressions 3 star, final impression 2 ... Read More
Marco Polo 2015 Canadian Centenary Cruise (34 days) This is our subjective opinion, we are in our late 60,s and being possibly 15/20 years younger than the average person on board. First impressions 3 star, final impression 2 star. Basic cruising on a budget, If you paid more than 50% of the original quoted price you were done. Best point; Restaurant, food fair for mass production, not fine dining or even wholesome. Fish frozen always tasted old some like jelly, Chicken poorly cooked sometimes hard and sometimes pink, beware !! Very poor indian/asian cuisine considering kitchen staff 95% asian!! Water always tasted unpleasant. Self service restaurant was 'staff canteen' level and very busy and very overcrowded, a bun fight on most occasions, always hard to find a free table, which says a lot for the main restaurant. Worst point; Crowd/Client management, i.e. Breakfast, Lunch and afternoon teas were all managed by herding people onto the minimum number of tables in the restaurant, assumedly to keep the relaying of tables to a minimum. Very unpleasant if you happen upon a loud or rude neighbour, and we did on several occasions. Live and let live I say, but not next to me at the dining table, I like to choose my companions. Bed linen and duvets were old, as were the mattresses, Cabins were reasonably clean Overall it felt very much like a holiday camp, with loud ear piercing tannoy announcements from an over enthusiastic red coat leader. Entertainment was not to our taste. It was a shame that the captain could not speak english clear enough to be fully understood in his daily address. Outside area, rear only, polluted for periods with diesel/exhaust fumes,(and smokers) also in lower cabin levels and occasionally in main lounges. Not pleasant at all, when all cabins are sealed from the outside, air con is not really healthy, If you come on a cruise for fresh clean air forget it. Interior of the ship can be best described as equal to a cross channel ferry. Gym very poor as was the library. Exercise is hard as deck is cramped and awkward in places, not really suitable for daily exercise. We washed our white smalls in the bathroom sink only to find the water had turned them orange! Excursions were expensive and poor, as always no responsibility is taken by the cruise ship!! so no comeback. Be aware of being taken for a ride literally, at your expense. Mind your age when considering taking a whale watching trip as these boats and RIBs can be a little unstable, crowded, painful at times and not always rewarding and always too expensive. Overall the ship is too old, too small, uncomfortable in even the mildest storm, and well past its sell by date. Not at all recommended. It felt that the boat was run for the ease/benefit of the crew/staff rather than the clients. We have travelled on a number of different cruise ships (4) one for 3 months in the last 12 months and they were all 100% better. So do some research, be choosy and think carefully before you book. We are also sailors having a yacht of our own, cruising the Med for the past 8 years. Read Less
6 Helpful Votes
Sail Date: July 2015
I have been on many cruises and with approx 8 other cruise lines,including P & O, Cunard, Fred Olson, Oceana but this had to be the very very worst I have ever been on. It started with arriving at the Port of Leith at our correct ... Read More
I have been on many cruises and with approx 8 other cruise lines,including P & O, Cunard, Fred Olson, Oceana but this had to be the very very worst I have ever been on. It started with arriving at the Port of Leith at our correct embarkation time to find the ship had been diverted to Rosyth and there were masses of people all trying to get on coaches with seemingly not much organization at all. We had booked the top suite on the ship as there were three of us including my 90 year old Mother so that we could get priority boarding etc, which of course didn't happen. Our embarkation time was 11.20 am we finally boarded the ship at 13.30, not a good start. What can I say about the food, terrible, I have eaten better in a roadside cafe. Breakfast was the same everyday, no Chef to cook omelettes etc, just fried eggs set out in a tray, cereal, yogurts, and the milk tasted as if it was reconstituted. Lunch was the same,horrible processed cheese,day after day have never seen anything like it, and as for dinner, Beef Wellington was the most dried up tough piece of meat I have ever tasted. One night I ordered chicken breast with wild mushroom sauce served with fettucine, which I had to send back as it was all congealed and looked like a plate of sick. Once I was still eating when my companions plates were cleared, the food was also banged down on the table, it was worse than a staff canteen. We were also supposed to go to the Shetlands, which I think most people on the ship had booked for. But this was cancelled as the Captain said there was going to be a gale, I and most other passengers that I spoke to thought that was a load of rubbish. The ship was only sailing at half speed because of technical problems, and I'm sure that was the real reason, so we went to Ullapool instead, which most people had already been to. All in all it was very very disappointing. The only good thing that I can find to say is that the shows in the evening were quite good. Also only one of the ports was supposed to be by Tender, it turned out that all of them were. I shall never sail with Cruise Maritime again everything seemed to be done on the cheap from the awful food to the creaking cabin and uneven floors. Also having to be out of the cabin an hour before the ship even docked. Read Less
8 Helpful Votes
Sail Date: June 2015
Loved the idea of a cruise with my partner and to see the fjords. We are in our 30s!! We were the youngest on the ship by a couple of generations. Embrakment was quick and easy. Cabin was very basic and no different to that of an overnight ... Read More
Loved the idea of a cruise with my partner and to see the fjords. We are in our 30s!! We were the youngest on the ship by a couple of generations. Embrakment was quick and easy. Cabin was very basic and no different to that of an overnight ferry. Food was very basic and consisted of meat or fish in sauce. Norway was beautiful but felt depressed when having to get back on the boat. The days a sea were torture and we spent time wondering aimlessly from one end of the ship to another. Entertainment such as napkin folding and arm chairrobics were just ridiculous. Then held hostage on the last day having to vacate cabins by 7am but not let off the boat until 10am. Awful holiday and the bordom of the boat out weighed what was a beautiful destination. Never ever again. Read Less
9 Helpful Votes
Sail Date: June 2015
We've just wasted 2 weeks of our lives sailing on this TUB (more like a cattle boat than a cruises ship). The only activities during the day were to eat or read, I don't enjoy reading and my wife, who enjouys this was even sick ... Read More
We've just wasted 2 weeks of our lives sailing on this TUB (more like a cattle boat than a cruises ship). The only activities during the day were to eat or read, I don't enjoy reading and my wife, who enjouys this was even sick of doing it constantly. Night entertainment was, I've seen better on a street corner than we had. Staff was ok (nothing over the top) until the last day when they couldn't care less about us, a feeling like "we've got your money and votes so get lost " Some excursions were good but 2 days in St Petersburg was not for us as you are not allowed free roaming in Russia. On our last day we had to be out of our cabin by 07.00 at the latest and all crammed into what space was available for nearly 3hrs till we were allowed off this TUB . Summary Never again will we sail with this ship or with Cruise & Maritime. Read Less
8 Helpful Votes
Sail Date: June 2015
The two positives about this cruise were leaving from Newcastle and the ports of call. Marco Polo sells itself on being an old but classic ship, it is old but certainly has no class! Everything about it was a disappointment. We had ... Read More
The two positives about this cruise were leaving from Newcastle and the ports of call. Marco Polo sells itself on being an old but classic ship, it is old but certainly has no class! Everything about it was a disappointment. We had booked a cabin with an outside view (there are no balconies) and were dismayed to see we actually had two portholes which were so dirty you could not see out of them and they were so high you had to stand on a chair. The cabin was very small and the TV was very old and unwatchable. The food was quite positively the worst we have ever had-anywhere! When basic items ran out (eggs at breakfast) we had to live without them. Cheese and crackers after dinner consisted of half a cheese slice, a cube of cheddar and 1 cracker. The salads had to be seen to be believed. The Dining Room was packed far too full and our table for eight should have been for four. The service all over the ship was appalling, with some positively rude staff,and most surly and unhelpful. The serve yourself tea and coffee stations were always busy with no seating available and very often, no cups. When staff were asked for replenishment of cups, they just shrugged shoulders and walked away - it was someone else's job. Unlike other cruise lines, mealtimes were strictly adhered to and if halfway through breakfast at closing time, everything was cleared. At breakfast, lunch and afternoon tea, all in the Dining Room, you were herded in and the tables were filled up for the convenience of staff, so the option was not there for you to sit in a place of your choice or even without others. Although I have never been to a holiday camp, I imagine it may be like this. There were never any seats in the bars in the evenings and no assistance from staff to find any, we gave up.The entertainment was mixed, the one and only guest entertainer, a musical funny man, was very good, but only gave two performances. All other entertainment was provided by 3 singers who seemed to be expected to be everyone, ranging from Frank Sinatra to Freddy Mercury, never to a high standard, and a team of dancers. The orchestra were very good, but again not used. The lecturers were good but were not used enough. We have loved every cruise we have ever done prior to this one-this was a learning curve - never again with Cruise Maritime. Read Less
4 Helpful Votes
Sail Date: March 2015
This cruise was to see the solar eclipse in March. Firstly it wasn't until we had paid the balance of our cruise that we found out we were on deck 4 which was the lowest deck on the ship and this was after being given an upgrade, I ... Read More
This cruise was to see the solar eclipse in March. Firstly it wasn't until we had paid the balance of our cruise that we found out we were on deck 4 which was the lowest deck on the ship and this was after being given an upgrade, I say given an upgrade but when we booked the price was quoted as £1679pp but actually paid £1799pp and when I queried the price I was told that the cruise was so popular that Cruise and Maritime had increased the price. Also at the time of booking we were told that there was only 1 upgrade cabin left and if we didn't book it then we would lose out on the upgrade. Because we were on deck 4 we were the last to board the ship at around 4 pm which meant we didn't get a lunch but they still wanted us to pay gratuities for the whole day (no chance). The cabin itself was of a good size and clean but on the down side it was noisy because it was near the engine, also the walls were so thin you could hear every word your neighbours were saying. The drain by the shower kept overflowing and when we reported it we were told that because we were on deck 4 the wastepipes were all connected and this would happen when the sea was rough so we had to put up with it. Not very hygienic. On sea days at lunch in the Bistro you had to get there at least an hour before in order to get a table, obviously not enough room for everybody. We were very disappointed with this cruise and will never travel with Cruise and Maritime again. We wrote a letter of complaint to them on the 29th of March and we are still waiting for a reply. This shows you what they think of their customers once they have had our money. Read Less
4 Helpful Votes
Sail Date: October 2014
We chose this cruise because of the itinerary, the highlight being two days in St Petersburg, but also for the chance to visit Copenhagen, Helsinki, Nynashamn(Sweden) and Berlin. The ship was relatively small by today's standards, ... Read More
We chose this cruise because of the itinerary, the highlight being two days in St Petersburg, but also for the chance to visit Copenhagen, Helsinki, Nynashamn(Sweden) and Berlin. The ship was relatively small by today's standards, with only 800 passengers, and there was a lot of movement when we hit the choppy seas; sick bacgs were posted around the public areas of the ship and were used by those who failed to find their see legs. The Marco Polo is now 50 years old and was showing it's age; the heating on board was very hit-and-miss with the central reception area (which didn't have any windows or walls next to the hull) maintaining a pleasent 21 degrees C but the public areas with windows was on several days, so cold that we had to wear coats. When I complained I was told that it was cold outside so nothing could be done :-( Wearing a coat to have lunch and hugging a mug of tea just to warm up my hands was not what I had in mind for a cruise - the coldest ship I have ever been on, and that includes British Naval Frigates. BTW, if you like tea, you need to take your own teabags with you; the ship only has Liptons tea - the world's worst. The cabin was kept very clean but whenever I tried to have an afternoon nap, I kept getting disturbed by the chap who looked after my cabin; he appeared to want to come in about 4 times a day to do something or other. The on-board entertainment was OK for the first three nights but all the singers were young and sung like opera singers with an annoying warble in their voice as if they weren't capable of holding a not for more than 1 second, which is strange as they all had exellent singing voices. From the fourth night onwards the evening entertainment comprised of several former TV comedy people giving talks about their career, as interesting as this was, it was better suited to afternoon entertainment and should not have been given the main evening spot. When it was time to head for Nynashamn, we were told that there was a change because of stormy seas and we would instead be visiting some place in Lithuania that no-one had ever heard of; a fellow passenger called his brother who lived in Nynashamn and he said that the didn't have any bad weather that day, we can only assume that the mystery submarine that the Sweden navy was searching for was the real reason we couldn't visit. During the trip the ship was infected by a cold/flu virus that infected at least two thirds of the passengers, my wife in particular, which caused us to miss both the St Petersburg and Helsinki excursions. We were told that 3 people died on board of various illnesses, one person had to be hospitlised because of pneumonia and another slipped on the deck and broke her arm requiring an operation in a Copenhagen hospital (not the only person who slipped and fell on that particular spot). All things considered, the worst cruise ever and in my opinion, the ship is dated and should be retired.   Read Less
Marco Polo Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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