3 Helpful Votes
Sail Date: August 2017
All good - except charged for a bottle of water in the cabin not used- we deliberately made a point of not opening the bottles of water in the cabin - did manage to get money back with a bit of awkwardness-also staff not terribly friendly ... Read More
All good - except charged for a bottle of water in the cabin not used- we deliberately made a point of not opening the bottles of water in the cabin - did manage to get money back with a bit of awkwardness-also staff not terribly friendly at the reception while dealing with it! My main moan was the dreadful Wellness Package I had pre - booked for £129!!! To cut a very long story short - don't bother with getting it! - not worth the money and hassle I had trying to sort it. It was a disaster from the start to the finish - thought with pre booking it and the price I would have red carpet treatment - oh how I was wrong! Don't Do It!!! But apart from that -thoroughly enjoyed the trip - even with two extremely choppy nights at sea! - don't forget the sea sickness pills and you will be fine! Would book with the cruise line again - but keeping to small trips. Read Less
9 Helpful Votes
Sail Date: August 2017
I had Read so many reviews slating this ship - so decided see for myself. Big mistake! Should have avoided! Food stone cold. Restaurant rush you through your meals. 5 courses in 40 minutes! The only thing good is the drinks package ... Read More
I had Read so many reviews slating this ship - so decided see for myself. Big mistake! Should have avoided! Food stone cold. Restaurant rush you through your meals. 5 courses in 40 minutes! The only thing good is the drinks package because we wouldn't have got through this trip without it! Service appalling. No one around to serve if you want a drink in the pool area. Staff non existent in bars except behind it. Staff give the impression they really do not want to be working for this company. Thank God it was for only 4 nights. I feel sorry for people booked for two months! Cabins dated and awful. Nothing to do in the day. Disabled beware as very little facilities to get on and off at ports. Never again. Miles to civilisation once on shore. Complained but too late - they already had my money so they are not bothered. You have been warned! Read Less
4 Helpful Votes
Sail Date: August 2017
Overall, I would say we were happy with this cruise from Rosyth to Longyearbyen then back again. I'm not convinced I would cruise again with CMV, it would depend on the itinerary. The Good: The price was reasonable as we got a ... Read More
Overall, I would say we were happy with this cruise from Rosyth to Longyearbyen then back again. I'm not convinced I would cruise again with CMV, it would depend on the itinerary. The Good: The price was reasonable as we got a last minute deal, yet had a better cabin than those who did not get the same deal... The cabin was clean. There was a good choice of food at the buffet. The Bad: The food was mostly always look-warm/under-cooked/overcooked The fish on the menu was not fresh. Keep your receipts to check later. The Ugly: Some of the staff obviously did not want to be there. e.g This is the only cruise I have been on to date where upon returning aboard we were met with complete silence from the staff scanning the boarding passes. I reported something serious to be told by staff they were busy and "not to worry as we are almost home". Read Less
9 Helpful Votes
Sail Date: July 2017
Although our expectations for an older, smaller ship were not over indulgent, the condition of this ship is just plain awful. Cabins had leaky pipes and showers, customers were moved mid-cruise for "routine maintenance" (???), ... Read More
Although our expectations for an older, smaller ship were not over indulgent, the condition of this ship is just plain awful. Cabins had leaky pipes and showers, customers were moved mid-cruise for "routine maintenance" (???), floors popped when walked on, and food (although very nicely presented) was of poor quality...as in what you might expect from McDonalds if it were properly plated. The food at the buffet was simply horrible, nearly inedible. Most of the service crew were, however, exceptional. The problems clearly rest on the company itself, not the people working on the ship. This was our third trip on the Marco Polo, and the deterioration of quality was unbelievable. There was very little information of value given at any of the ports, especially as to how far into towns and what transportation was available. There was a clear problem with reception personnel understanding English, one in particular was down right rude. We did not expect this ship to be like a 5 star cruise, but unless mammoth things are improved we would never cruise it again. Avoid this ship if you can. Read Less
6 Helpful Votes
Sail Date: July 2017
Why this cruise? We chose this ship due to the superb itinerary and reasonable price point. For less than half the cost of 1 week on board an "expedition" ship, we spent 3 weeks visiting Faroe Islands (1 port), Iceland (3 ... Read More
Why this cruise? We chose this ship due to the superb itinerary and reasonable price point. For less than half the cost of 1 week on board an "expedition" ship, we spent 3 weeks visiting Faroe Islands (1 port), Iceland (3 ports), and the raison d'être - Greenland (7 ports) in addition to a port day in Scotland to pick up additional passengers. The itinerary and ship were well worth the time and dime. Overall ship impression: Our experience differs mightily from the many reviewers, including one apparently from the same trip, that trashed the ship. We found the Marco Polo to be clean, safe, with mostly friendly staff and crew. Yes she is 50 years old and her furnishings are a bit dated compared to the latest mass market 2-6,000 passenger ship, but all equipment was clean and in good repair. The crew was very diligent with cleaning and usually whenever we were docked, there were crewmen cleaning or painting the exterior or making repairs. During one port where we were tendered, an excursion ship returning passengers from an iceberg tour banged the side of the ship..hard. The captain waived them off and made them drop the passengers at the small ship dock to be brought on board by the tenders. At the next port the damage (it looked like mostly scratches) was repaired and reprinted. Elevators all worked, treated as a period piece, the Marco Polo proved a capable ship even in rough seas and one we'd sail again. Cabin review: Our cabin, Pacific Deck exterior aft, was plenty spacious for 2 people, as long as you don't mind sleeping in twin beds. Due to the age and design of the ship, the floor did cant downward just past the bathroom. There are several blog posts online that describe the reason for this, so the info was available before we sailed. I will mention that walking past open doors and peaking inside that there was a lot of variation in cabin size and layout. Size restrictions were exacerbated by residents slovenliness. We may have gotten lucky with cabin assignment but were quite pleased with ours. Our cabin steward was wonderful - friendly, helpful, informative and with the bonus of being a dab hand with towel animals ;-)) Food: Waldorf Dining Room was very good with 4 course plated dinners. Lunch was plated with option to augment with a decent salad bar. Breakfast was good -omelet station, etc. our table and wine steward were superb and took very good care of our needs. We had delightful table companions. However, I was less impressed with food in the Lido Deck buffet overall. The dinner mains were the same as or similar to some of the Waldorf mains, but by the time you got through the line and sat down ,the food was no longer hot. There were a lot of weird sides, esp in the salads department, but I attributed it ( perhaps charitably) to a difference between American and British tastes. For lunch, most days the grill by the pool was open and had good choices. The food was certainly edible and not the school cafeteria slop alluded to by others. Buffet breakfast was fine. Overall, my preference was the Waldorf, food presentation was good and the experience more sanitary. My biggest complaint about the buffet food is really the other passengers - a lot refused to use sanitizer, sneezed and coughed on the buffet, grabbed large amounts of food to waste, put their personal bottles on the drinks dispenser, camped out at tables not eating, leaving others wandering around with their plates and just some general nasty dining behavior. Some behavior was gross. Luckily our room was below so some times if we couldn't find a table and it was too cool to eat on deck, we ate in our room. Public spaces: Despite being an Arctic region cruise, the Aft pool deck was heavily used. We had very good weather, most afternoons in upper 60/lower 70s(F) so you could enjoy being outside whale watching with a sweater or light jacket mid-day. There were several seating areas on the main deck and generally we could find someplace to relax with a view to sea while cruising. Almost all seating areas had a bar and wait staff. Noise levels were reasonable. The lounge behind the theater was most busy, excellent reading area, and the location of activities including guessing games and other low -activity contests. All the lounges were bright. The theater was pretty nice -the floor was sloped towards the stage with benches and cocktail tables like you'd see in a Frank Sinatra movie. Very few seats had obstructed views due to the support columns. There was one kind of witchy waitress in for main lounge, she was also witchy when on dining duty in the buffet. Otherwise the bar and wait staff were very professional or friendly. The reception staff, esp. the head receptionist, were helpful and informative. We did not experience any of the reported attitude (except for witchy woman). Entertainment: The entertainment team put on several,good programs, especially the first 10-14 days, but them petered out. The performances were high energy, varied and entertaining. After the evening's big performance, one or more of the main singers would do a show in the aft bar, generally singing with some patter. All very enjoyable. The male cast members also led the aerobics and stretch classes.The entertainment team worked hard. There was a guest magician and guest comedian who joined mid-way. Neither was particularly good, I'd say they were "has beens" whose material hadn't changed in a couple decades. The magician was the better of the two. Enrichment activities: Overall, the enrichment program presented a wide ranging variety of topics related to our destinations. Besides the obligatory presentations by the shore excursion team, the cruise had 3 subject experts the duration of the cruise. If I remember correctly, the bird expert's name was Peter. He had several book published by the royal bird society that were available for purchase in the ship's shop. His presentations were all excellent and he was very approachable on shore and on ship, even when not "on duty". He is definitely "a keeper" and I hope CMV invites him on lots of cruises. The other excellent enrichment specialist was a photographer, whose name escapes me, but he was very informative as well as helpful with suggestions when we ran across him on shore. The final "main" presenter was a British lawyer who does a lot of work with native peoples advising them how to protect their interests and equities against corporations, countries and other exploitation. She was very interesting and apparently spent a great deal of time learning the native Inuit and related cultures. Her discussions were wide ranging, covering evolution, colonialism, current living conditions, etc. The shore presentations were okay, but you could tell the staff were mostly reading and not speaking from experience. They augmented their presentations with one by their subcontractor and a Greenland excursion organizer. He sounded great when on stage but when approached with a question later was very dismissive and borderline rude. There was one performance by a Greenland native (Inuit) who performed a drum dance. It was very different, she spent a great deal,of time putting the dance in context and explaining its history. Interesting and unique, however several people walked out. The only "bad" enrichment activity was some guy whose presentation started interesting but turned into a diatribe against international organizations, the US, and climate change skeptics. Excursions: Biggest gripe with the cruise was that some people were able to get on several,of the mostly limited excursions. By the time we were able to reserve excursions from the US, all the interesting ones were full, including all the small boat ice berg trips. We only had opportunity to choose from very long hikes or one expensive flight seeing tours. We're not big hikers so those were out. We booked the only available flight seeing over the glacier at Kangerlussaq, my husband got denied due to how they distributed weight so heavy people who registered early got to go and there wasn't enough weight allowance for us both on the same plane. We decided I would go and film. That didn't work out as iI got stashed in the back seat behind a large man and all I saw was bits of the dirty edge of the glacier, but mostly my view was filled with the engine under the wing. Oh yeah we also got the tundra wildlife bus tour in Kangerlussaq, which was a bust. Pretty much we wasted about $500 dollars on the ships excursions. Luckily in Torshavn, Faroes, there were seats on the bus to the bird cliff cruise, so we did that. It was okay, over-hyped or we had bad luck with birds. Since we didn't have good selection of Greenland excursions from the ship, we tried to book independently. For all but 2 port that also was a bust since the Marco Polo booked all available tourist services for flight seeing and for iceberg cruising. Port adventures: Kingston-upon-Hull -planned embarkation port but got email night before ship wouldn't make it due to Kiel a Kanal delays and Hull port tides. Got a free bus ride to Newcastle on Tyne to embark Marco Polo. Complete with boxed lunch (yuck ) Rosyth - took train to Edinburgh, walked around, did a ghoulish bus tour Torshavn - ships bird cliff tour, nice enough, sadly not a lot of puffins (2 flying high) :( Seyðisfjörður - walked outskirts of city, only 2 excursions offered, one of interest was full, the other was bus to sites we did on our own in 2015 Akureyri - rented a car to drive to Dettifoss and Asbergyi - excellent drive, great sights (had been to all other options on our ring road trip in 2015) Tassilaq - had a great 8 hour independent tour arranged, ship didn't go to port due ice, but sister ship was reported there 2 days later (Note: cruise ship did not have any excursions available for this port) Qerqetauq - substitute port for missed Tasiilaq. Nice picturesque town, lots of midges, seal (furring) museum. Short visit (~4-5hours). Narsarsaug. - independent ice berg tour via a Blue Ice, was on old fishing boat since ship booked all speed boats, but it think we spent more time in water looking at lagoons, trade les money, but ships excursions were full. Very good choice. Qeqertarsuaq -wandered about on own, excellent views, whale watched. Ship offered several long hikes here with availability. Beautiful town, island Ilulissat - ships excursions full. Walked to UNESCO heritage site. Superb view of glaciers from land. Rough getting back to ship on tenders doe waves and wind. Sat in tender about an hour while excursion ships tried to tie up to unload passengers. Sisimiut - wandered the town, bought great Greenlandic rock specimens Kangerlussuaq - ships tundra wildlife tour, no reindeer, no musk ox, few birds, very dusty, glad I don't live here! Ships glacier flightseeing - disappointing, mostly waste of $$$ Nuuk - walked to national museum on other side of town, steep uphill (in case that matters to someone considering it). Great museum, torn whether it would have been more useful at start of trip or at end, but satisfied a lot of questions I might not have had at beginning of cruise Sea days -rough crossing to Iceland Reykjavik - disembarked and flew home Like Marco Polo enough to book 2018 cruise on her before disembarking! Read Less
9 Helpful Votes
Sail Date: July 2017
As we live in Yorkshire, it was easy to access the Port of Hull for our departure. We had already sailed on the Marco Polo to Scandinavian Cities from Tilbury, but this was so convenient for our trip to Norway. The ship is over 50 years ... Read More
As we live in Yorkshire, it was easy to access the Port of Hull for our departure. We had already sailed on the Marco Polo to Scandinavian Cities from Tilbury, but this was so convenient for our trip to Norway. The ship is over 50 years old and has character. It was immaculately clean and great emphasis is placed on hygiene. The staff are wonderful and the formal dining experience is excellent and we much preferred that to the self service restaurant. The staff knew us as individuals and called us by our names when they encountered us anywhere on the ship. We were placed with two other couples for evening dining and it says a lot that we are all booked to travel on the Marco Polo in 2018 for various itineraries. We thoroughly enjoyed the entertainment and there were various activities during the day for those wishing to partake. We did not use any of the ship's excursions, but sorted out our own, which were cheaper. I am surprised that there are not more positive reviews for The Marco Polo, as the general feeling was one of satisfaction and every day, we could see people booking future sailings. Read Less
11 Helpful Votes
Sail Date: June 2017
My mum and I took this cruise as we wanted to see St Petersburg and embarking from Hull was ideal as we live on the North Yorkshire coast! Embarkation was carried out quickly and efficiently and our suitcases delivered to our cabins within ... Read More
My mum and I took this cruise as we wanted to see St Petersburg and embarking from Hull was ideal as we live on the North Yorkshire coast! Embarkation was carried out quickly and efficiently and our suitcases delivered to our cabins within 2 hours! We mostly ate in Marcos bistro, but all food was excellent with a vast variety! First night we spent watching my brothers tug firm tow the ship out into the Humber! The cabin was a superior plus twin ocean view, we were situated at the bow of the ship where movement was felt a little bit on the first night but we got used to it and the rest of the cruise was smooth! Plenty of activities on board with a programme left in our cabin each night by Denys our lovely, friendly cabin steward! It was mums Birthday on the cruise and she was left treats, a card and a lovely cake in the cabin that day! I also went to purchase a Marco Polo book for her special day at reception but was given to me free by the staff and the girl even got the Captain to sign it! At night we went to the shows in the Marco Polo lounge and entertainment acts given by Andy Leach and Bruce Thompson, very friendly, which were great, also spent time in the various bars on the ship, Captains Club, Scotts Bar and Cocktail bar! Loved the shore excursions to St Petersburg, St Peter and Pauls fort, the evening folk show and Catherine's palace! Our only disappointment was we missed our shore excursion to Stockholm and the Vasa as we were up early to meet everyone at our allocated time but missed our tender boat as the girl calling the shore excursions didn't clearly call our group, though she said she did and we were still sat there a hour later! I was annoyed but this was our only hiccup! We made our own way ashore at Copenhagen, Tallin and Helsinki! Beautiful places! As for the diversion to the port of Newcastle, wasn't great but what can you do, these things happen and CMV made sure we were all transported back to Hull and once there Taxis were organised for everyone! Lovely cruise, would definitley go again! Read Less
13 Helpful Votes
Sail Date: June 2017
Chose the Marco Polo to move away from the larger ships. Boarded in Hull after overnight stay in Holidat Inn Hull Marina. Embarkation very smooth and well organised. Cabin very comfortable and crew very friendly and helpful. Booked port ... Read More
Chose the Marco Polo to move away from the larger ships. Boarded in Hull after overnight stay in Holidat Inn Hull Marina. Embarkation very smooth and well organised. Cabin very comfortable and crew very friendly and helpful. Booked port excursions for St.Petersberg only since other ports easy to get around on our own. Could have done with more time in some places. Very disappointed with the activities onboard compared to previous cruise vessels run by P&O. Swimming pool out of use for the whole 11 days - green slime and covered with net. No tea or coffee making facilities in cabin. Mealtimes very crowded and expensive to book one of the "special" restaurants (£20) Communication problems resulted in a delay at Kiel Canal and subsequently the return to Hull was cancelled and vessel ended up going back to Newcastle, presumably to avoid delay to the next cruise. Passengers disembarked at Newcastle and were transferred back to Hull by coach. A long day before the 5 hour drive back home to Wiltshire We would visit the Baltic again but not with Cruise&Maritime and not on the Marco Polo Read Less
6 Helpful Votes
Sail Date: June 2017
My wife and I plus two friends had been recommended to consider the Marco Polo. Prior to sailing we were alrmed by some negative comments on Cruise Critic and other sites and were thus delighted to find that the Marco Polo was brilliant. ... Read More
My wife and I plus two friends had been recommended to consider the Marco Polo. Prior to sailing we were alrmed by some negative comments on Cruise Critic and other sites and were thus delighted to find that the Marco Polo was brilliant. Yes the ship is old but it looks like a ship rather than a high rise set of portacabins. It is also exceptionally well maintained and the food (especially the food) and service were excellent. The drinks are fairly priced and whilst the drinks package sounds good value at £17pppn most would struggle to drink enough to warrant buying it. The red and rose house wines are very drinkable - and I don't even normally like rose. All the staff are hardworking, friendly and helpful. The cabin bathrooms need updating but the cabins are large, clean and well serviced. The beds are comfortable. Shore trips were well priced but the standard of the tours and local guides was mixed. Copenhagen's guide was a nice lad but with limited knowedge. Tallin's guide was excellent. In St Petersburg we did not use the Ship's excursions but prior to the cruise we booked a private tour through SPB. This tour was excellent and well worth the extra. Helsinki's guide was poor but the Stockholm guide was very good. The on board guest speaker (an historian) was excellent and gave us all a good understanding of Russian history (plus some french too) prior to our visit to St Petersburg. Read Less
15 Helpful Votes
Sail Date: June 2017
Went with Friends & wanted to visit Baltic Countries. First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again . Although the ship ... Read More
Went with Friends & wanted to visit Baltic Countries. First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again . Although the ship was old the cabins were much better than we all expected. The main area's of the ship were also kept to a good standard . The down side of the holiday was poor Organisation & training of the crew. The Dining experience was not what any of my group of 7 expected .....I have had better school dinners ... They tried to squeeze 11 people on a table meant for 8 in the Fine Dining Restaurant. When at sea no crew members seemed to be available to put out seating i.e. sun beds or cushions . Or to serve any drinks . So unless you sat in the blue haze of the smokers area . Which was by the only outside bar you had to walk to & from the front to the rear if you required a drink . The outside Buffet Bar was Also where the smokers all congregated , so again you ate your Lunch mixed with the pungent smell of Cigarettes or Cigars. The Waldorf Restaurant ( Fine Dining ) was hilarious. The idea of Silver Service is how fast they could throw the food at you . .....collecting plates before the table had finished, re-setting cutlery as you ate . Serving another Course before the table was finished with the previous one ect ect When we complained the waiter said " it was not a problem" .....we said it was .!! A five course could be served & eaten within 1 hour & 10 mins . We timed to prove it . The theatre did have quite a few good shows ...but unfortunately if you went at 7.30 for the 8 pm show You could never get a seat . Other diner sittings were saving rows of seats for their fellow travelers It was not until I made a formal complaint to the Head of the passenger services that a message was put out that seats could not be saved . Unfortunately I complained toward the end of our cruise as was always hoping it was going to improve ...More fool me . To top it all off . We were unable to pick up Fuel for our return journey ..in Russia (technical Problems) ??! So had to make an unscheduled stop ( which shortened our excursion time in Stockholm ) & Also meant for some reason which non of the passengers I spoke to could understand we had to disembark in Newcastle & be bused back to Hull a day later than expected But the joy of another day cruising was short lived as we still had to pack up & leave our cabins on schedule which meant we spent the day sitting with our belonging around us , as you would in an airport if you had a delay . Never ever use this company ever again Read Less
17 Helpful Votes
Sail Date: June 2017
Chose this cruise as it was going to St Petersburg, wish I hadn't bothered, the smell of diesel hit me and my daughter on embarkation onto Baltic Deck, we were held up for 25 hours on the return journey on the Kiel Canal, lots of ... Read More
Chose this cruise as it was going to St Petersburg, wish I hadn't bothered, the smell of diesel hit me and my daughter on embarkation onto Baltic Deck, we were held up for 25 hours on the return journey on the Kiel Canal, lots of different stories as to why, the captain when he made an announcement could hardly be understood, in fact it became a standing joke among the passengers. We were all given £50 per cabin as compensation and the promise of free soft drinks, speciality tea & coffee for the Monday only to be told hours later we'd have to purchase them using the £50. The smell of raw sewerage permeated our cabin bathroom on several occasions and one passenger was shaving in his shower when he noticed he was stood in raw sewerage, the result being his whole cabin had to be disinfected! I decided to try this company having sailed with a larger cruise company on several occasions without any problems, one of the reasons I chose CMV was the lower price, and I found to my dismay you really do get what you pay for! Would I use them again?.....id sooner donate a kidney without anaesthetic, try them yourself at your peril. Read Less
19 Helpful Votes
Sail Date: June 2017
Just arrived back from our first ever cruise to Iceland from Hull. Embarkation was smooth, staff friendly and efficient. All excursions booked were well organised. Tender boats well run. Good range of food at meal times, you never go ... Read More
Just arrived back from our first ever cruise to Iceland from Hull. Embarkation was smooth, staff friendly and efficient. All excursions booked were well organised. Tender boats well run. Good range of food at meal times, you never go hungry on this ship!! Cabin was kept very clean. Cant comment on the entertainment as didn't see, but the ship has a nice relaxed feel , you can do what you like - dress for a formal dinner, or be casual - its upto you. My only negative would be the décor in some of the public areas is looking a little tired, and in need of updating - that said the staff work very hard to keep everywhere clean, and the drinks are a little on the expensive side - £5 for a glass of white wine. All in all an enjoyable holiday, and would definitely consider booking another cruise on this ship. Read Less
3 Helpful Votes
Sail Date: June 2017
was not sure bout cruiseing but all ways wanted to see the fyords so we booked and set sail from hull on the mv discovery and it was great got back rebooked on the azores again no complaints anoter great cruise and so on to our our third ... Read More
was not sure bout cruiseing but all ways wanted to see the fyords so we booked and set sail from hull on the mv discovery and it was great got back rebooked on the azores again no complaints anoter great cruise and so on to our our third cruise with cmv first on the marco polo but all ready booked for next year on mp from hull again its a great ship the food was brill and all the staff were great the ship was kept clean and our cabin was nice and clean all our shore trips were brill my partner loves flam will be back there next year like the smaller ships and adult only hope the staff are back next year on her and the craft lady as well keep up the good work cmv and see you all again next year would recomend cmv to any body Read Less
14 Helpful Votes
Sail Date: June 2017
We choose this cruise as we have always wanted to go to Iceland. We have sailed on the Marco Polo before and love this old fashioned ship. It is full of character unlike the big glass monstrosities used by other shipping lines. Food ... Read More
We choose this cruise as we have always wanted to go to Iceland. We have sailed on the Marco Polo before and love this old fashioned ship. It is full of character unlike the big glass monstrosities used by other shipping lines. Food was excellent. We used the buffet and there was a wide range of lovely food. Staff were all lovely and friendly and our cabin steward Saw was excellent. For a small ship there was a good range of activities available during " at sea" days. I particularly enjoyed the jewelry making, and my husband loved the photography talks. We were in cabin 531 which was spacious, with plenty of storage room. The beds were very comfortable. Some passengers were a bit inconsiderate at night, making a lot of noise coming back to their cabins in the early hours. Not the fault of the ship I know, but maybe some signs up reminding people to be quiet would be an idea. Had a very enjoyable trip with some very good trips when visiting ports. Read Less
8 Helpful Votes
Sail Date: June 2017
We chose to sail from Hull as it was so convenient for us and for many others from Yorkshire. The ship was fully booked. I hope they schedule more cruise itineraries from Hull. We like the fact that it is an adult only ship. This ... Read More
We chose to sail from Hull as it was so convenient for us and for many others from Yorkshire. The ship was fully booked. I hope they schedule more cruise itineraries from Hull. We like the fact that it is an adult only ship. This was our third voyage with CMV, the second on Marco Polo and we have already booked to travel on Marco Polo next year. The staff we encountered were brilliant, good humoured, respectful and willing to go the extra mile for us. The ship was spotlessly clean and there was great importance placed on hygiene. We enjoyed the shows, especially the singers and dancers, plus a big thumbs up to the resident band. Throughout the day, various activities and lectures are available, with only a very few at additional cost. We chose to eat in the Waldorf restaurant, where there was always a good selection on the menu and we enjoyed some very tasty dishes. For the ultra picky, it was always possible to ask for a chicken breast or salmon fillet if there was nothing that appealed on the menu. The more formal experience was what we enjoyed. Vegetarians, vegans and coeliacs were catered for. Some people preferred to use the buffet restaurant, but I do not know why. Our cabin was a grade 3 inside one and was perfectly adequate and well cared for by our lovely cabin steward. Throughout the voyage, our only complaint was that we were woken on most days between 1.00 and 1.30 a.m. by the cleaner thumping the furniture around in Captain's Club. We have made sure that we do not have room 440 next year. The sound from adjacent cabins was minimal - very little sound from one side and no sound from the other side until they were packing on the last day. Read Less
4 Helpful Votes
Sail Date: June 2017
This was sold to us as an introduction to cruising and it was just that.Booked to celebrate my 60th Birthday i had been planning for years. I cannot fault the Ship or its crew and because of them i am hoping to go on similar holidays ... Read More
This was sold to us as an introduction to cruising and it was just that.Booked to celebrate my 60th Birthday i had been planning for years. I cannot fault the Ship or its crew and because of them i am hoping to go on similar holidays again. I have learnt a lot. We started of with everything going smoothly to plan We sailed from Cardiff on the day of a big football match but our coach got us there with ease. First day and the Scilly Isles started off a bit wet with a little delay on our visit to Tresco, This meant abandoning our planned visit to St Mary's as it would have been a rush. Onwards to France with a lovely cruise down the Seine in brilliant sunshine and into Rouen - a shame everything was closed as it was a public holiday! (Not like England) Still we had a pleasant evening stroll.The following day a trip to Giverny and Monet's garden was all that it promised to be, we left just as the heavens opened. That is where the holiday ended. That evening due to a forecast storm our trip to Antwerp was cancelled. I understand the safety implications but this was very disappointing especially as our substitute was Dover! I will not list all the bad points other than to say i am still upset about it. It was also the only port where we had to pay for the shuttle into the town - good old England! We nearly left the ship here to go home at this point, but as we were looking forward to the day at sea on our way back to Hull we cotinued and we did enjoy some pampering! To sum up my first cruise barely left England, I came back with all my Euros that i planned to buy gifts with in Antwerp - the pound shop in Dover couldn't quite do it! Would i do it again - strangely yes but with no expectations! As some has already suggested in another review a longer stay in France or somewhere,anywhere but not Dover would have been better! Read Less
3 Helpful Votes
Sail Date: June 2017
This was a 70th birthday present and it was a buy one get one free. Good food and service and being a small ship was not impersonal. You met a lot of people who were friendly and there were no children! We ended up not getting the ... Read More
This was a 70th birthday present and it was a buy one get one free. Good food and service and being a small ship was not impersonal. You met a lot of people who were friendly and there were no children! We ended up not getting the cruise we paid for. It was to the Scilly Isles, Rouen, Antwerp and then to Hull. We would be coached back to Cardiff from there. After leaving Rouen the Captain came over the speaker system to inform us that we would not be going to Antwerp after all as the weather was bad and the pilot refused to come on board. We could have hopefully stayed in Rouen another day or even found somewhere else in France to go, but no we ended up GOING TO DOVER!! Some of the people on the cruise got off at Dover and went home by train. We did go into Dover for something to do and it cost us £5 each return and there was nothing really there. There was a good selection of food and you could eat 4 times a day! with snacks after 12. The service was good and the staff were friendly. Our cabin steward [Dev] was very good and our cabin [though not good] was always kept clean and tidy and the beds turned down at night. For a first cruise it was a little disappointing. Read Less
5 Helpful Votes
Sail Date: June 2017
We have just returned from a Marco Polo 6-night cruise, having sailed on her two times previously. All was as expected and food was as good as ever - however, and it's a BIG however, We were encouraged to book by CMV sales a Junior ... Read More
We have just returned from a Marco Polo 6-night cruise, having sailed on her two times previously. All was as expected and food was as good as ever - however, and it's a BIG however, We were encouraged to book by CMV sales a Junior Suite (811) as I was taking along a small collapsible mobility scooter which they said could be adequately stored in the "Walk-in Wardrobe" and also the cabin was "Much" larger than the DL (Deluxe Ocean View) cabin we were thinking of booking. Not only is there NO walk-in wardrobe in cabin 811, the cabin itself is much smaller than the DL grade of cabins. As advised, we complained to the Guest Relations Manager on day 1 of the cruise and on day 2, three officers (GRM, Hotel Director + another) visited our cabin and confirmed that the wardrobe is a standard one and the size of the cabin is not as described. They could also see that we had to store one of our suitcases behind the dressing table in front of the window, thus obscuring further the already obstructed view. I received two letters from the GRM whilst on-board and an assurance that we would be upgraded on our next cruise with them in September. Currently I am awaiting a return call from CMV about this, as all grades above the cabin we have booked have been sold - we already have free gratuities and a drinks package, so I wonder what they can offer us??? When I asked CMV what their opinion was regarding advertising (on their website) this cabin with a walk-in wardrobe and charging a premium to be in an inferior one compared to a DL grade, they had no reply. I shall be seeking legal advice on this matter if we do not get suitable compensation - also I will contact the powers that be that oversee all infringements regarding The Sale of Goods and Services Act. The cruise itself was average, mainly because of the inclement weather and the fact that Dover was substituted for Antwerp, which we have never visited before. I understand that the ship will be having a refit/upgrade in December and the Stabilizers are due for repair, a fact which was highlighted as she did not sail too well through the heavy seas as before. One hopes that cabin 811 is re-categorized to a lower grade as it is clearly not up to Junior Suite status. Read Less
9 Helpful Votes
Sail Date: May 2017
We picked this cruise from Cardiff as it was close to home and because of the ports of call and very few days at sea. This was a 10 night cruise visiting France, Spain and Portugal with a night stopover in Lisbon. Embarkation and ... Read More
We picked this cruise from Cardiff as it was close to home and because of the ports of call and very few days at sea. This was a 10 night cruise visiting France, Spain and Portugal with a night stopover in Lisbon. Embarkation and disembarkation was quickly dealt with. I was apprehensive about sailing on the Marco Polo as I had read a lot of bad reviews but overall was impressed by her even though she is an old ship in need of updating.This was our first cruise on Marco Polo and our 4th time with CMV.. I think she is just fine for short cruises and would not consider doing a long cruise on her. Our cabin was clean with plenty of space and we had received an upgrade from our original booking. (only difference I could see was the fact we had 2 windows instead of 2 portholes and were 1 deck up) We had tea and coffee making facilities in the cabin. We had fantastic weather throughout from the moment we left Cardiff to our return. The only thing was that at times,it was difficult to find somewhere to sit out on deck, especially the pool deck!. The bar staff were fantastic as basically so were all the waiting staff, really helpful and friendly. A lot has been said in previous reviews about the food on board and I will not comment to much except to say that at times it leaves a lot to be desired! We never went to see a show as the times they were on need to be sorted out. If you were on 2nd sitting for dinner you had to go and see a show beforehand. It would have been much better to have seen on after dinner as the 1st sitting people had!. As far as the singers who performed out on deck most days, what can one say, I'll give them 10 out of 10 for effort but basically they were terrible. It would have been better if one on two of them could actually sing in tune.The only one who had a half decent voice was the entertainments manger. ports of call were very good though as we all know its far cheaper to go off and do your own thing rather than take an excursion, Having said that we did do a couple which due to the heat turned out for us to be a good thing. Value for money, well yes. If you want first class food and entertainment and loads more activities then CMV is not for you.As in anything in life you get what you paid for. We really liked Marco Polo and hope to saild on her again some time. I understand from talking to a senior officer that she is going to have some sort of refit at the end of next year and that they hope to keep her for a few more years after that before she is "retired". I hope that is the case as I feel there is a very strong market for smaller ships instead of these massive monsters that are now on our seas. Read Less
2 Helpful Votes
Sail Date: May 2017
We chose this cruise as the port is not too far away from where we live, my husband has been on the sister ship Discovery, no longer in operation. Food was excellent Staff were always on top form. Excellent cruise, we enjoyed the ten days. ... Read More
We chose this cruise as the port is not too far away from where we live, my husband has been on the sister ship Discovery, no longer in operation. Food was excellent Staff were always on top form. Excellent cruise, we enjoyed the ten days. Shore excursions were very good. We will probably go on another cruise with Marco Polo. Disembarkation was done so quickly we were amazed how quickly we got off the cruise liner. We met such lovely people. We enjoyed the entertainment. but not always able to go to the evening entertainment as we had our meal later. I would recommend to family and friends to go on a cruise with Marco Polo or there other cruise liners. We were truly amazed how many people have done several cruises and quite a few single people on the cruise who really enjoy cruising. Thanks Mary & Martin Hall Read Less
8 Helpful Votes
Sail Date: May 2017
As a first point - this was our first cruise on a "regular" cruise liner, previously we've only sailed with Star Clippers, so we are used to smaller boats (200+ rather than 800 here). We chose this trip primarily because ... Read More
As a first point - this was our first cruise on a "regular" cruise liner, previously we've only sailed with Star Clippers, so we are used to smaller boats (200+ rather than 800 here). We chose this trip primarily because of the round-Britain itinerary and the cruise certainly delivered on that. Of all the stops only one - Inverness - was so-so and the remainder were interesting places well worth visiting. Trips were reasonable value allthough at several locations we did our own thing. Useful to know - English Heritage membership gets you into Edinburgh Castle for free, travelling independently to visit the Book of Kells in Dublin was MUCH cheaper than the organised trip and very easy (we were very glad that our trip booking was cancelled due to lack of numbers). Embarkation at Bristol through the giant shed that masquerades as a Cruise Terminal was a bit shambolic but car parking was conveniently close and we only had half an hours queueing to get through to the boat. First impressions of the boat were, yes it's old but its clean and well maintained. We found it stable - although we didn't have to contend with more than 3 metre seas - and reasonably quiet. Our cabin was roomy and beds were comfortable. Shower / bathroom a little tired perhaps but I've seen plenty worse in hotels.The cabin service stewards couldn't be faulted for helpfulness, friendliness and efficiency. Public rooms are comfortable. Bar prices seemed reasonable and service was prompt and friendly. We were less happy with the food. Not bad but not great and rather samey. Same menu in both the table service and self service restaurants. Some curious menu choices : quite a lot of curry (OK by me but some might not find this good) and on one evenng two dishes (prawn cocktail and one of the salad options) served with Marie Rose sauce. The gourmet evening - a taster menu with accompanying wines - didn't live up to its "Master Chef" aspirations and while it was enjoyable I wouldn't rate it as good value for £40 each extra). Often it seemed that the ambition of the chef outstripped the ability of the team to deliver, both on this menu and on other occasions. I don't think there's a place for a jar of pre-made sauce ona fine dining menu - just put it in a dish for heaven's sake, and if you're going to serve breseaola with a balsamic glaze make sure all the servings have it so chef doesn't have to apear from the kitchen with his squeezy bottle of glaze to fix a serving there on the table. Breakfast was the usual cheese / ham / cheese / bread / fruit / eggs / hot buffet etc but very much the same thing each day and lunch depressingly similar to breakfast. Afternoon tea - didn't really need this and thank goodness - had some of the driest and curliest sandwiches I've seen since the bad old days of British Railways station cafes. No tea or coffee making facilities in the cabin but tea is always available in the lounge and coffee too (though I'll confess to not liking the 'stewed in an urn' variety found almost everywhere). Espressos / americanos available from the bar cheaper than Costa, so nothing to complain about there. They run a two sittings for dinner arrangement with allocated tables. This was OK, except on our table one couple preferred to eat in the self-service almost every night meaning our table of eight was usually a spread out table of six. Sometimes its nice to eat with the folk you have met up with during the day. I must confess we prefer the approach used on Star Clippers which is based on open seating. Breakfast too in the table service restaurant is based on filling tables up as you enter, so its pretty hard to get a table for just the two of you. Breakfast, lunch or dinner in the self service restaurant could involve a wait for a table to become free. It wasn't that it was bad but it was the first cruise I've come back from without putting on any weight. Didn't try the entertainment - we weren't encouraged by off-key playing in the bar - but the lecture origramme (an RSPB bird expert) was interesting and the one we attended excellent. One problem with the boat was that due to the weather - a cool English spring - most of the passengers were inside almost all of the time. That made public areas crowded. It was dificult to find quiets spots to read or study (as we tend to). A crowded boat also tends to make people less conscious of other's sense of private space, so we often found people plonking down next to us without so much as an "Is this free?" Disembarkation for organised trips / independent travellers was shambolic. Part of the problems seem caused by the fact that with an elderly passenger list many folk need assistance and gangway / tender handling generally seemed a bit haphazard and not well coordinated with passenger announcements. Getting off at the end of the cruise was rather better organised and we were on our way within a couple of hours of docking and ahead of the schedule that we were given on board. Generally I didn't get the "one ship" feeling you get on Star Clippers. This may not be fair but it felt to me like the individual departments on board were just getting on with their own thing without really acting as a team for the benefit of the passengers. Read Less
25 Helpful Votes
Sail Date: May 2017
My husband and I have been on several cruises with CMV and this was truly the worst holiday ever. I would not recommend this cruise at all. This was our only holiday of the year and quite frankly the cruise was terrible – full of ... Read More
My husband and I have been on several cruises with CMV and this was truly the worst holiday ever. I would not recommend this cruise at all. This was our only holiday of the year and quite frankly the cruise was terrible – full of disappointments. Not worth the money at all. The cruise destinations included the Azores, Caribbean, Cuba, Cayman Island, Dominican Republic, Jamaica and Mexico. We sailed for 35 days and were only let ashore a measly 9 times - even then we were only given 5-6 hours on land. The main reason for this was because the ship refused to pay the docking fees and we had to disembark onto rocky tender boats which took us from the ship to the docks. My husband struggled to climb into the boats as he is a little unsteady on his feet. This is not an idea way to disembark for disabled passengers. Also the itinerary changed at least 3 times –the ship was meant to stop at the Cayman Islands but did not, we only spent 1 day in Cuba when we were promised 2 days and the ship was meant to stop at Nassau but stopped in the Bahamas instead. The Cruise excursions are also a complete rip – off especially the Tropicana show in Havana. We were promised the best tickets in the house so we paid £119 each but we were dismayed to find that we were given side seats with a very restricted view. The show itself was wonderful – what little we could see of it! During the course of the cruise we discovered that all passengers are expected to pay a gratuity fee, 70% of which is retained by the CMV and only 30% goes to the staff. We thought that this was appalling and that all of it should go to lower ranking but extremely hard working staff. Also, it was not made clear how much passengers were allowed to buy in terms of cigarettes from duty free. When we disembarked at Bristol, I witnessed several passengers having their tobacco confiscated. If you enjoy sailing then this cruise would be perfect for you. But if you actually want to explore the islands listed on the cruise itinerary, then I would avoid CMV cruises on the Marco Polo! I was happier getting off the ship than I was getting on! Read Less
16 Helpful Votes
Sail Date: May 2017
Food was awful. Tasteless, and much like eating in a school cafeteria. Even the sitdown restaurant had the same food. Cabin was great, but we hardly slept. Don't know why as the beds were OK. Very old ship, and it's ... Read More
Food was awful. Tasteless, and much like eating in a school cafeteria. Even the sitdown restaurant had the same food. Cabin was great, but we hardly slept. Don't know why as the beds were OK. Very old ship, and it's showing it's age, although the staff do keep it clean. Staff fantastic, but wouldn't go on this line ever again. Embarkation was a breeze, and getting off the ship at the end went quicker than we expected. Very organized. Did not participate in entertainment so can't comment on that. Shore excursions were a mixed bag, some good, some not worth the money. In future think we'd do our own thing going ashore. On questioning the staff, it appears that some of the ports must bid to have a cruise ship dock!!!!! Belfast was a disappointment. Titanic experience was not worth the money, and the city sights, were quite depressing. Sad. Read Less
6 Helpful Votes
Sail Date: April 2017
She is an old boat but appears to be well maintained by the crew cabins shabby but sheak house keeping,bar staff and the waiting team servicing the evening in the Waldorf restaurant top notch however the Evining meal was on most night ... Read More
She is an old boat but appears to be well maintained by the crew cabins shabby but sheak house keeping,bar staff and the waiting team servicing the evening in the Waldorf restaurant top notch however the Evining meal was on most night passibie for restraunt style food (only one tuc biscuit with Mouse portion of cheese)but the same can not be said for the breakfast or lunch menus Breakfast used cheap smoked sausage inedible greasy bacon watery beans tomatoes and very unappetising scrambled eggs cheap cardboard breakfast cereals not great however the lunch buffet in Marcos took the biscuit. salad meats of spam luncheon meats salami not a real portion of reconisibile meat chicken ham pork etc that my years of cruising could recognise if you love cream of beetroot or parsnip soup you've cracked it.all the deserts are servived in small portions with all the imitation whipped cream you can manage. There is a grill on the deck at the bistro rear most days one day it may be a sausage next day a chicken leg the next a portion of ropey salmon and finally a hamburger Afternoon tea is a little better but inedible sandwiches (old BR style curled ends) what part of salami and cream cheese is a ham&cheese sandwich. supper don't go there 0 out of 10 Greasy deep fried chicken wings of a sort. Entertainment poor shows not great young inexperienced singers very unfunny comedian.DJ was great. Bench style seating in the theatre not very comfortable as are the plastic garden style chairs on rear decks first and last time with this company it's true you get what you pay for, I will pay more in future with one of the other cruise lines no such thing as a free lunch (or cruise) Read Less
7 Helpful Votes
Sail Date: April 2017
We booked this cruise on a 2 for 1 deal, and the attractive cruise itinerary ticked several boxes on our bucket list..(Tresco, Sark, Honfleur and Monets garden at Giverny.) We are aged 56 and 65.Extremely easy to embark, we were made very ... Read More
We booked this cruise on a 2 for 1 deal, and the attractive cruise itinerary ticked several boxes on our bucket list..(Tresco, Sark, Honfleur and Monets garden at Giverny.) We are aged 56 and 65.Extremely easy to embark, we were made very welcome and the staff were efficient from start to finish. Our first cruise and having read all the cruise information we were aware that having booked the cheapest cabin, it would be compact and without tea making facilities, it was however spotless and sufficient with fabulous hot water in the shower. Food was plentiful and mostly very good, we don't like formal dining so mostly ate in the self service buffet restaurant. The shore excursions were well organised, we had pre booked as soon as we received the booking forms so were not disappointed unlike some of the passengers who were because of limited places. Some of the trips to shore require passengers to walk down a steep gangplank and then board a bobbing tender, this requires the passengers to be responsible for themselves although some staff supervision and support is available. The ship was spotless, there was a variety of on board entertainment and activities, not all of which appealed to us but we found plenty to do, just sitting with a drink in the bar listening to the piano player was heaven. Overall I think the ship does a very good job of catering for everyone, we couldn't fault it and the fact that the sun shone the whole week just enhanced the whole experience. Read Less
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.8
Fitness Recreation 3.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 4.0 3.3
Service 4.0 3.9
Value For Money 5.0 3.6
Rates 4.0 3.6

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