13 Helpful Votes
Sail Date: June 2017
We choose this cruise as we have always wanted to go to Iceland. We have sailed on the Marco Polo before and love this old fashioned ship. It is full of character unlike the big glass monstrosities used by other shipping lines. Food ... Read More
We choose this cruise as we have always wanted to go to Iceland. We have sailed on the Marco Polo before and love this old fashioned ship. It is full of character unlike the big glass monstrosities used by other shipping lines. Food was excellent. We used the buffet and there was a wide range of lovely food. Staff were all lovely and friendly and our cabin steward Saw was excellent. For a small ship there was a good range of activities available during " at sea" days. I particularly enjoyed the jewelry making, and my husband loved the photography talks. We were in cabin 531 which was spacious, with plenty of storage room. The beds were very comfortable. Some passengers were a bit inconsiderate at night, making a lot of noise coming back to their cabins in the early hours. Not the fault of the ship I know, but maybe some signs up reminding people to be quiet would be an idea. Had a very enjoyable trip with some very good trips when visiting ports. Read Less
7 Helpful Votes
Sail Date: June 2017
We chose to sail from Hull as it was so convenient for us and for many others from Yorkshire. The ship was fully booked. I hope they schedule more cruise itineraries from Hull. We like the fact that it is an adult only ship. This ... Read More
We chose to sail from Hull as it was so convenient for us and for many others from Yorkshire. The ship was fully booked. I hope they schedule more cruise itineraries from Hull. We like the fact that it is an adult only ship. This was our third voyage with CMV, the second on Marco Polo and we have already booked to travel on Marco Polo next year. The staff we encountered were brilliant, good humoured, respectful and willing to go the extra mile for us. The ship was spotlessly clean and there was great importance placed on hygiene. We enjoyed the shows, especially the singers and dancers, plus a big thumbs up to the resident band. Throughout the day, various activities and lectures are available, with only a very few at additional cost. We chose to eat in the Waldorf restaurant, where there was always a good selection on the menu and we enjoyed some very tasty dishes. For the ultra picky, it was always possible to ask for a chicken breast or salmon fillet if there was nothing that appealed on the menu. The more formal experience was what we enjoyed. Vegetarians, vegans and coeliacs were catered for. Some people preferred to use the buffet restaurant, but I do not know why. Our cabin was a grade 3 inside one and was perfectly adequate and well cared for by our lovely cabin steward. Throughout the voyage, our only complaint was that we were woken on most days between 1.00 and 1.30 a.m. by the cleaner thumping the furniture around in Captain's Club. We have made sure that we do not have room 440 next year. The sound from adjacent cabins was minimal - very little sound from one side and no sound from the other side until they were packing on the last day. Read Less
3 Helpful Votes
Sail Date: June 2017
This was sold to us as an introduction to cruising and it was just that.Booked to celebrate my 60th Birthday i had been planning for years. I cannot fault the Ship or its crew and because of them i am hoping to go on similar holidays ... Read More
This was sold to us as an introduction to cruising and it was just that.Booked to celebrate my 60th Birthday i had been planning for years. I cannot fault the Ship or its crew and because of them i am hoping to go on similar holidays again. I have learnt a lot. We started of with everything going smoothly to plan We sailed from Cardiff on the day of a big football match but our coach got us there with ease. First day and the Scilly Isles started off a bit wet with a little delay on our visit to Tresco, This meant abandoning our planned visit to St Mary's as it would have been a rush. Onwards to France with a lovely cruise down the Seine in brilliant sunshine and into Rouen - a shame everything was closed as it was a public holiday! (Not like England) Still we had a pleasant evening stroll.The following day a trip to Giverny and Monet's garden was all that it promised to be, we left just as the heavens opened. That is where the holiday ended. That evening due to a forecast storm our trip to Antwerp was cancelled. I understand the safety implications but this was very disappointing especially as our substitute was Dover! I will not list all the bad points other than to say i am still upset about it. It was also the only port where we had to pay for the shuttle into the town - good old England! We nearly left the ship here to go home at this point, but as we were looking forward to the day at sea on our way back to Hull we cotinued and we did enjoy some pampering! To sum up my first cruise barely left England, I came back with all my Euros that i planned to buy gifts with in Antwerp - the pound shop in Dover couldn't quite do it! Would i do it again - strangely yes but with no expectations! As some has already suggested in another review a longer stay in France or somewhere,anywhere but not Dover would have been better! Read Less
3 Helpful Votes
Sail Date: June 2017
This was a 70th birthday present and it was a buy one get one free. Good food and service and being a small ship was not impersonal. You met a lot of people who were friendly and there were no children! We ended up not getting the ... Read More
This was a 70th birthday present and it was a buy one get one free. Good food and service and being a small ship was not impersonal. You met a lot of people who were friendly and there were no children! We ended up not getting the cruise we paid for. It was to the Scilly Isles, Rouen, Antwerp and then to Hull. We would be coached back to Cardiff from there. After leaving Rouen the Captain came over the speaker system to inform us that we would not be going to Antwerp after all as the weather was bad and the pilot refused to come on board. We could have hopefully stayed in Rouen another day or even found somewhere else in France to go, but no we ended up GOING TO DOVER!! Some of the people on the cruise got off at Dover and went home by train. We did go into Dover for something to do and it cost us £5 each return and there was nothing really there. There was a good selection of food and you could eat 4 times a day! with snacks after 12. The service was good and the staff were friendly. Our cabin steward [Dev] was very good and our cabin [though not good] was always kept clean and tidy and the beds turned down at night. For a first cruise it was a little disappointing. Read Less
2 Helpful Votes
Sail Date: June 2017
We have just returned from a Marco Polo 6-night cruise, having sailed on her two times previously. All was as expected and food was as good as ever - however, and it's a BIG however, We were encouraged to book by CMV sales a Junior Suite ... Read More
We have just returned from a Marco Polo 6-night cruise, having sailed on her two times previously. All was as expected and food was as good as ever - however, and it's a BIG however, We were encouraged to book by CMV sales a Junior Suite (811) as I was taking along a small collapsible mobility scooter which they said could be adequately stored in the "Walk-in Wardrobe" and also the cabin was "Much" larger than the DL (Deluxe Ocean View) cabin we were thinking of booking. Not only is there NO walk-in wardrobe in cabin 811, the cabin itself is much smaller than the DL grade of cabins. As advised, we complained to the Guest Relations Manager on day 1 of the cruise and on day 2, three officers (GRM, Hotel Director + another) visited our cabin and confirmed that the wardrobe is a standard one and the size of the cabin is not as described. They could also see that we had to store one of our suitcases behind the dressing table in front of the window, thus obscuring further the already obstructed view. I received two letters from the GRM whilst on-board and an assurance that we would be upgraded on our next cruise with them in September. Currently I am awaiting a return call from CMV about this, as all grades above the cabin we have booked have been sold - we already have free gratuities and a drinks package, so I wonder what they can offer us??? When I asked CMV what their opinion was regarding advertising (on their website) this cabin with a walk-in wardrobe and charging a premium to be in an inferior one compared to a DL grade, they had no reply. I shall be seeking legal advice on this matter if we do not get suitable compensation - also I will contact the powers that be that oversee all infringements regarding The Sale of Goods and Services Act. The cruise itself was average, mainly because of the inclement weather and the fact that Dover was substituted for Antwerp, which we have never visited before. I understand that the ship will be having a refit/upgrade in December and the Stabilizers are due for repair, a fact which was highlighted as she did not sail too well through the heavy seas as before. One hopes that cabin 811 is re-categorized to a lower grade as it is clearly not up to Junior Suite status. Read Less
9 Helpful Votes
Sail Date: May 2017
We picked this cruise from Cardiff as it was close to home and because of the ports of call and very few days at sea. This was a 10 night cruise visiting France, Spain and Portugal with a night stopover in Lisbon. Embarkation and ... Read More
We picked this cruise from Cardiff as it was close to home and because of the ports of call and very few days at sea. This was a 10 night cruise visiting France, Spain and Portugal with a night stopover in Lisbon. Embarkation and disembarkation was quickly dealt with. I was apprehensive about sailing on the Marco Polo as I had read a lot of bad reviews but overall was impressed by her even though she is an old ship in need of updating.This was our first cruise on Marco Polo and our 4th time with CMV.. I think she is just fine for short cruises and would not consider doing a long cruise on her. Our cabin was clean with plenty of space and we had received an upgrade from our original booking. (only difference I could see was the fact we had 2 windows instead of 2 portholes and were 1 deck up) We had tea and coffee making facilities in the cabin. We had fantastic weather throughout from the moment we left Cardiff to our return. The only thing was that at times,it was difficult to find somewhere to sit out on deck, especially the pool deck!. The bar staff were fantastic as basically so were all the waiting staff, really helpful and friendly. A lot has been said in previous reviews about the food on board and I will not comment to much except to say that at times it leaves a lot to be desired! We never went to see a show as the times they were on need to be sorted out. If you were on 2nd sitting for dinner you had to go and see a show beforehand. It would have been much better to have seen on after dinner as the 1st sitting people had!. As far as the singers who performed out on deck most days, what can one say, I'll give them 10 out of 10 for effort but basically they were terrible. It would have been better if one on two of them could actually sing in tune.The only one who had a half decent voice was the entertainments manger. ports of call were very good though as we all know its far cheaper to go off and do your own thing rather than take an excursion, Having said that we did do a couple which due to the heat turned out for us to be a good thing. Value for money, well yes. If you want first class food and entertainment and loads more activities then CMV is not for you.As in anything in life you get what you paid for. We really liked Marco Polo and hope to saild on her again some time. I understand from talking to a senior officer that she is going to have some sort of refit at the end of next year and that they hope to keep her for a few more years after that before she is "retired". I hope that is the case as I feel there is a very strong market for smaller ships instead of these massive monsters that are now on our seas. Read Less
2 Helpful Votes
Sail Date: May 2017
We chose this cruise as the port is not too far away from where we live, my husband has been on the sister ship Discovery, no longer in operation. Food was excellent Staff were always on top form. Excellent cruise, we enjoyed the ten days. ... Read More
We chose this cruise as the port is not too far away from where we live, my husband has been on the sister ship Discovery, no longer in operation. Food was excellent Staff were always on top form. Excellent cruise, we enjoyed the ten days. Shore excursions were very good. We will probably go on another cruise with Marco Polo. Disembarkation was done so quickly we were amazed how quickly we got off the cruise liner. We met such lovely people. We enjoyed the entertainment. but not always able to go to the evening entertainment as we had our meal later. I would recommend to family and friends to go on a cruise with Marco Polo or there other cruise liners. We were truly amazed how many people have done several cruises and quite a few single people on the cruise who really enjoy cruising. Thanks Mary & Martin Hall Read Less
8 Helpful Votes
Sail Date: May 2017
As a first point - this was our first cruise on a "regular" cruise liner, previously we've only sailed with Star Clippers, so we are used to smaller boats (200+ rather than 800 here). We chose this trip primarily because of ... Read More
As a first point - this was our first cruise on a "regular" cruise liner, previously we've only sailed with Star Clippers, so we are used to smaller boats (200+ rather than 800 here). We chose this trip primarily because of the round-Britain itinerary and the cruise certainly delivered on that. Of all the stops only one - Inverness - was so-so and the remainder were interesting places well worth visiting. Trips were reasonable value allthough at several locations we did our own thing. Useful to know - English Heritage membership gets you into Edinburgh Castle for free, travelling independently to visit the Book of Kells in Dublin was MUCH cheaper than the organised trip and very easy (we were very glad that our trip booking was cancelled due to lack of numbers). Embarkation at Bristol through the giant shed that masquerades as a Cruise Terminal was a bit shambolic but car parking was conveniently close and we only had half an hours queueing to get through to the boat. First impressions of the boat were, yes it's old but its clean and well maintained. We found it stable - although we didn't have to contend with more than 3 metre seas - and reasonably quiet. Our cabin was roomy and beds were comfortable. Shower / bathroom a little tired perhaps but I've seen plenty worse in hotels.The cabin service stewards couldn't be faulted for helpfulness, friendliness and efficiency. Public rooms are comfortable. Bar prices seemed reasonable and service was prompt and friendly. We were less happy with the food. Not bad but not great and rather samey. Same menu in both the table service and self service restaurants. Some curious menu choices : quite a lot of curry (OK by me but some might not find this good) and on one evenng two dishes (prawn cocktail and one of the salad options) served with Marie Rose sauce. The gourmet evening - a taster menu with accompanying wines - didn't live up to its "Master Chef" aspirations and while it was enjoyable I wouldn't rate it as good value for £40 each extra). Often it seemed that the ambition of the chef outstripped the ability of the team to deliver, both on this menu and on other occasions. I don't think there's a place for a jar of pre-made sauce ona fine dining menu - just put it in a dish for heaven's sake, and if you're going to serve breseaola with a balsamic glaze make sure all the servings have it so chef doesn't have to apear from the kitchen with his squeezy bottle of glaze to fix a serving there on the table. Breakfast was the usual cheese / ham / cheese / bread / fruit / eggs / hot buffet etc but very much the same thing each day and lunch depressingly similar to breakfast. Afternoon tea - didn't really need this and thank goodness - had some of the driest and curliest sandwiches I've seen since the bad old days of British Railways station cafes. No tea or coffee making facilities in the cabin but tea is always available in the lounge and coffee too (though I'll confess to not liking the 'stewed in an urn' variety found almost everywhere). Espressos / americanos available from the bar cheaper than Costa, so nothing to complain about there. They run a two sittings for dinner arrangement with allocated tables. This was OK, except on our table one couple preferred to eat in the self-service almost every night meaning our table of eight was usually a spread out table of six. Sometimes its nice to eat with the folk you have met up with during the day. I must confess we prefer the approach used on Star Clippers which is based on open seating. Breakfast too in the table service restaurant is based on filling tables up as you enter, so its pretty hard to get a table for just the two of you. Breakfast, lunch or dinner in the self service restaurant could involve a wait for a table to become free. It wasn't that it was bad but it was the first cruise I've come back from without putting on any weight. Didn't try the entertainment - we weren't encouraged by off-key playing in the bar - but the lecture origramme (an RSPB bird expert) was interesting and the one we attended excellent. One problem with the boat was that due to the weather - a cool English spring - most of the passengers were inside almost all of the time. That made public areas crowded. It was dificult to find quiets spots to read or study (as we tend to). A crowded boat also tends to make people less conscious of other's sense of private space, so we often found people plonking down next to us without so much as an "Is this free?" Disembarkation for organised trips / independent travellers was shambolic. Part of the problems seem caused by the fact that with an elderly passenger list many folk need assistance and gangway / tender handling generally seemed a bit haphazard and not well coordinated with passenger announcements. Getting off at the end of the cruise was rather better organised and we were on our way within a couple of hours of docking and ahead of the schedule that we were given on board. Generally I didn't get the "one ship" feeling you get on Star Clippers. This may not be fair but it felt to me like the individual departments on board were just getting on with their own thing without really acting as a team for the benefit of the passengers. Read Less
25 Helpful Votes
Sail Date: May 2017
My husband and I have been on several cruises with CMV and this was truly the worst holiday ever. I would not recommend this cruise at all. This was our only holiday of the year and quite frankly the cruise was terrible – full of ... Read More
My husband and I have been on several cruises with CMV and this was truly the worst holiday ever. I would not recommend this cruise at all. This was our only holiday of the year and quite frankly the cruise was terrible – full of disappointments. Not worth the money at all. The cruise destinations included the Azores, Caribbean, Cuba, Cayman Island, Dominican Republic, Jamaica and Mexico. We sailed for 35 days and were only let ashore a measly 9 times - even then we were only given 5-6 hours on land. The main reason for this was because the ship refused to pay the docking fees and we had to disembark onto rocky tender boats which took us from the ship to the docks. My husband struggled to climb into the boats as he is a little unsteady on his feet. This is not an idea way to disembark for disabled passengers. Also the itinerary changed at least 3 times –the ship was meant to stop at the Cayman Islands but did not, we only spent 1 day in Cuba when we were promised 2 days and the ship was meant to stop at Nassau but stopped in the Bahamas instead. The Cruise excursions are also a complete rip – off especially the Tropicana show in Havana. We were promised the best tickets in the house so we paid £119 each but we were dismayed to find that we were given side seats with a very restricted view. The show itself was wonderful – what little we could see of it! During the course of the cruise we discovered that all passengers are expected to pay a gratuity fee, 70% of which is retained by the CMV and only 30% goes to the staff. We thought that this was appalling and that all of it should go to lower ranking but extremely hard working staff. Also, it was not made clear how much passengers were allowed to buy in terms of cigarettes from duty free. When we disembarked at Bristol, I witnessed several passengers having their tobacco confiscated. If you enjoy sailing then this cruise would be perfect for you. But if you actually want to explore the islands listed on the cruise itinerary, then I would avoid CMV cruises on the Marco Polo! I was happier getting off the ship than I was getting on! Read Less
16 Helpful Votes
Sail Date: May 2017
Food was awful. Tasteless, and much like eating in a school cafeteria. Even the sitdown restaurant had the same food. Cabin was great, but we hardly slept. Don't know why as the beds were OK. Very old ship, and it's showing it's ... Read More
Food was awful. Tasteless, and much like eating in a school cafeteria. Even the sitdown restaurant had the same food. Cabin was great, but we hardly slept. Don't know why as the beds were OK. Very old ship, and it's showing it's age, although the staff do keep it clean. Staff fantastic, but wouldn't go on this line ever again. Embarkation was a breeze, and getting off the ship at the end went quicker than we expected. Very organized. Did not participate in entertainment so can't comment on that. Shore excursions were a mixed bag, some good, some not worth the money. In future think we'd do our own thing going ashore. On questioning the staff, it appears that some of the ports must bid to have a cruise ship dock!!!!! Belfast was a disappointment. Titanic experience was not worth the money, and the city sights, were quite depressing. Sad. Read Less
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.8
Fitness Recreation 3.0 3.1
Family 1.0 3.1
Shore Excursion 4.0 3.3
Enrichment 4.0 3.2
Service 4.0 3.9
Value For Money 5.0 3.6
Rates 4.0 3.6

Find a Marco Polo Cruise